market growth in business plan

Company Growth Strategy: 7 Key Steps for Business Growth & Expansion

Published: May 01, 2024

A concrete business growth strategy is more than a marketing effort. It’s a crucial cog in your business machine. Without one, you’re at the mercy of a fickle consumer base and market fluctuations.

graphic showing person building a business growth strategy

So, how do you plan to grow?

If you’re unsure about the steps needed to craft an effective growth strategy, we’ve got you covered.

Table of Contents

Why You Need a Business Growth Plan

Business growth, types of business growth, business growth strategy, types of business growth strategies, product growth strategy, how to grow a company successfully, growth strategy examples.

We know the why is important — so why do we think building a business growth plan is so crucial, even for established businesses? There are so many reasons, but here are three that apply to almost all businesses at some point:

Funding. Functionally, most businesses are always on the lookout for investors, and you’ll have an advantage if you can present a solid growth plan to convince them. Most expect it.
Insurance. Growth creates financial padding, like a forcefield to protect your business when unexpected issues crop up. The economic upheaval for brick-and-mortar businesses in 2020 is a perfect example.
Credibility and creditability. For brand new businesses, getting a loan and making sure you can pay back your bank is at the top of the priority list. There’s no real profit until that debt is managed. Having a growth plan will not only help you secure a business loan, it will be there to refer to so you’ll know what to do to continue making your payments.

Business growth is a stage where an organization experiences unprecedented and sustained increases in market reach and profit avenues. This can happen when a company increases revenue, produces more products or services, or expands its customer base.

For the majority of businesses, growth is the main objective. With that in mind, business decisions are often made based on what would contribute to the company’s continued growth and overall success. There are several methods that can facilitate growth which we’ll explain more about below.

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As a business owner, you’ll have several avenues for growth. Business growth can be broken down into the following categories:

With organic growth, a company expands through its own operations using its own internal resources. This is in contrast to having to seek out external resources to facilitate growth.

An example of organic growth is making production more efficient so you can produce more within a shorter time frame, which leads to increased sales. A perk of using organic growth is that it relies on self-sufficiency and avoids taking on debt. Additionally, the increased revenue created from organic growth can help fund more strategic growth methods later on. We’ll explain that below.

Example : Organic growth could be putting some of your revenue aside to purchase a second machine — doubling your production without debt. This increases your ability to take more and/or larger orders. In this way, you create more revenue to invest in a third machine or fund another growth strategy.

2. Strategic

Strategic growth involves developing initiatives that will help your business grow long-term. An example of strategic growth could be coming up with a new product or developing a market strategy to target a new audience.

Unlike organic growth, these initiatives often require a significant amount of resources and funding. Businesses often take an organic approach first in hopes that their efforts will generate enough capital to invest in future strategic growth initiatives.

Pro tip: Strategic growth can be a major endeavor depending on the size of your business. Be prepared to learn a lot, work hard at it, and see slow development. For quicker results, hire someone who knows a lot to work hard at it. Another option is to spend the money on a user-friendly platform that you or an employee can manage. Strategic growth is easily a full-time job for anyone, if not for a team of professionals.

3. Internal

An internal growth strategy seeks to optimize internal business processes to increase revenue. Similar to organic growth, this strategy relies on companies using their own internal resources. Internal growth strategy is all about using existing resources in the most purposeful way possible.

Example: Internal growth could be cutting wasteful spending and running a leaner operation by automating some of its functions instead of hiring more employees. Internal growth can be more challenging because it forces companies to look at how their processes can be improved and made more efficient rather than focusing on external factors like entering new markets to facilitate growth.

4. Mergers, Partnerships, Acquisitions

Although riskier than the other growth types, mergers, partnerships, and acquisitions can come with high rewards. There’s strength in numbers. A well-executed merger, partnership, or acquisition can help your business break into a new market. You can also expand your customer base or increase the products and services you offer.

A growth strategy is a plan that companies make to expand their business in a specific aspect, such as yearly revenue, number of customers, or number of products. Specific growth strategies can include adding new locations, investing in customer acquisition, or expanding a product line.

A company’s industry and target market influence which growth strategies it will choose. Strategize, consider the available options, and build some into your business plan. Depending on the kind of company you’re building, your growth strategy might include aspects like:

Adding new locations.
Investing in customer acquisition.
Franchising opportunities.
Product line expansions.
Selling products online across multiple platforms.

Pro tip: Your particular industry and target market will influence your decisions, but it’s almost universally true that new customer acquisition will play a sizable role.

That said, there are different types of overarching growth strategies you can adopt before making a specific choice, such as adding new locations. Let’s take a look.

There are several general growth strategies that your organization can pursue. Some strategies may work in tandem. For instance, a customer growth and market growth strategy will usually go hand-in-hand.

Revenue Growth Strategy

A revenue growth strategy is an organization’s plan to increase revenue over a time period, such as year-over-year. Businesses pursuing a revenue growth strategy may monitor cash flow , leverage sales forecasting reports , analyze current market trends, diminish customer acquisition costs , and pursue strategic partnerships with other businesses to improve the bottom line.

Specific revenue growth tactics may include:

Investing in sales training programs to boost close rates.
Leveraging technology to improve sales forecasting reports.
Using lower-cost marketing strategies to lower customer acquisition costs.
Continuing to train customer service reps to increase customer retention.
Partnering with another company to promote your products and services.

Pro tip: Revenue for the sake of personal income is often important at the start of a business (to pay the bills) and end of a business (as an enticement while selling the company). But while you look to the future with your company running, it’s wise to use revenue growth toward continued overall business growth.

Customer Growth Strategy

A customer growth strategy is an organization’s plan to boost new customer acquisitions over a time period, such as month-over-month. Businesses pursuing a customer growth strategy may be more open to making large strategic investments, as long as the investments lead to greater customer acquisitions.

For this strategy, you may track customer churn rates , calculate customer lifetime value (CLV), and leverage pricing strategies to attract more customers. You might also spend more on marketing, sales, and CX , with new customer sign-ups as the north star metric.

Specific customer growth tactics may include:

Investing in your marketing and sales organization’s headcount.
Increasing advertising and marketing spend.
Opening new locations in a promising market you’ve not yet reached.
Adding new product lines and services.
Adopting a discount or freemium pricing strategy .
Tracking metrics such as churn rates, CLV, and monthly recurring revenue (MRR).

Pro tip: Remember that it’s about people. Market research tools such as trend monitoring can help keep you aware of what your target audiences are genuinely interested in. This way, you can meet them where they are and get those customer sign-ups.

Marketing Growth Strategy

A marketing growth strategy — which is related, but not the same as, a market development strategy — is an organization’s plan to increase its total addressable market (TAM) and increase existing market share.

Businesses pursuing a marketing growth strategy will research different verticals, customer types, audiences, regions, and more to measure the viability of a market expansion.

Specific marketing growth tactics may include:

Rebranding the business to appeal to a new audience.
Launching new products to appeal to buyers in a different market.
Opening new locations in other regions.
Adopting a different marketing strategy, e.g., local marketing or event marketing , to appeal to different markets.
Becoming a franchisor so that individual business owners can buy franchises from you.

Pro tip: The idea here is to get a bigger slice of the pie by growing into already established markets. It differs from market development in that market development discovers or creates new markets instead of finding some space in existing ones. Most businesses are not trying to reinvent the wheel. They’re just getting a spot at the car show.

A product growth strategy is an organization’s plan to increase product usage and sign-ups or expand product lines.

This type of growth strategy requires a significant investment into the organization’s product and engineering team (at SaaS organizations). In the retail industry, a product growth strategy may look like partnering with new manufacturers to expand your product catalog.

Specific tactics may include:

Adding new features and benefits to existing products.
Adopting a freemium pricing strategy.
Adding new products to the existing product line.
Partnering with new manufacturers and providers.
Expanding into new markets and verticals to increase product adoption.

Not sure what all of this can look like for your business? Here are some actionable tactics for achieving growth.

Use a growth strategy template.
Choose your targeted area of growth.
Conduct market and industry research.
Set growth goals.
Plan your course of action.
Determine your growth tools and requirements.
Execute your plan.

1. Use a growth strategy template [Free Tool] .

5. Plan your course of action.

Next, outline how you’ll achieve your growth goals with a detailed growth strategy. Again, we suggest writing out a detailed growth strategy plan to gain the understanding and buy-in of your team.

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How to Write a Market Analysis for a Business Plan

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A lot of preparation goes into starting a business before you can open your doors to the public or launch your online store. One of your first steps should be to write a business plan . A business plan will serve as your roadmap when building your business.

Within your business plan, there’s an important section you should pay careful attention to: your market analysis. Your market analysis helps you understand your target market and how you can thrive within it.

Simply put, your market analysis shows that you’ve done your research. It also contributes to your marketing strategy by defining your target customer and researching their buying habits. Overall, a market analysis will yield invaluable data if you have limited knowledge about your market, the market has fierce competition, and if you require a business loan. In this guide, we'll explore how to conduct your own market analysis.

How to conduct a market analysis: A step-by-step guide

In your market analysis, you can expect to cover the following:

Industry outlook

Target market

Market value

Competition

Barriers to entry

Let’s dive into an in-depth look into each section:

Step 1: Define your objective

Before you begin your market analysis, it’s important to define your objective for writing a market analysis. Are you writing it for internal purposes or for external purposes?

If you were doing a market analysis for internal purposes, you might be brainstorming new products to launch or adjusting your marketing tactics. An example of an external purpose might be that you need a market analysis to get approved for a business loan .

The comprehensiveness of your market analysis will depend on your objective. If you’re preparing for a new product launch, you might focus more heavily on researching the competition. A market analysis for a loan approval would require heavy data and research into market size and growth, share potential, and pricing.

Step 2: Provide an industry outlook

An industry outlook is a general direction of where your industry is heading. Lenders want to know whether you’re targeting a growing industry or declining industry. For example, if you’re looking to sell VCRs in 2020, it’s unlikely that your business will succeed.

Starting your market analysis with an industry outlook offers a preliminary view of the market and what to expect in your market analysis. When writing this section, you'll want to include:

Market size

Are you chasing big markets or are you targeting very niche markets? If you’re targeting a niche market, are there enough customers to support your business and buy your product?

Product life cycle

If you develop a product, what will its life cycle look like? Lenders want an overview of how your product will come into fruition after it’s developed and launched. In this section, you can discuss your product’s:

Research and development

Projected growth

How do you see your company performing over time? Calculating your year-over-year growth will help you and lenders see how your business has grown thus far. Calculating your projected growth shows how your business will fare in future projected market conditions.

Step 3: Determine your target market

This section of your market analysis is dedicated to your potential customer. Who is your ideal target customer? How can you cater your product to serve them specifically?

Don’t make the mistake of wanting to sell your product to everybody. Your target customer should be specific. For example, if you’re selling mittens, you wouldn’t want to market to warmer climates like Hawaii. You should target customers who live in colder regions. The more nuanced your target market is, the more information you’ll have to inform your business and marketing strategy.

With that in mind, your target market section should include the following points:

Demographics

This is where you leave nothing to mystery about your ideal customer. You want to know every aspect of your customer so you can best serve them. Dedicate time to researching the following demographics:

Income level

Create a customer persona

Creating a customer persona can help you better understand your customer. It can be easier to market to a person than data on paper. You can give this persona a name, background, and job. Mold this persona into your target customer.

What are your customer’s pain points? How do these pain points influence how they buy products? What matters most to them? Why do they choose one brand over another?

Research and supporting material

Information without data are just claims. To add credibility to your market analysis, you need to include data. Some methods for collecting data include:

Target group surveys

Focus groups

Reading reviews

Feedback surveys

You can also consult resources online. For example, the U.S. Census Bureau can help you find demographics in calculating your market share. The U.S. Department of Commerce and the U.S. Small Business Administration also offer general data that can help you research your target industry.

Step 4: Calculate market value

You can use either top-down analysis or bottom-up analysis to calculate an estimate of your market value.

A top-down analysis tends to be the easier option of the two. It requires for you to calculate the entire market and then estimate how much of a share you expect your business to get. For example, let’s assume your target market consists of 100,000 people. If you’re optimistic and manage to get 1% of that market, you can expect to make 1,000 sales.

A bottom-up analysis is more data-driven and requires more research. You calculate the individual factors of your business and then estimate how high you can scale them to arrive at a projected market share. Some factors to consider when doing a bottom-up analysis include:

Where products are sold

Who your competition is

The price per unit

How many consumers you expect to reach

The average amount a customer would buy over time

While a bottom-up analysis requires more data than a top-down analysis, you can usually arrive at a more accurate calculation.

Step 5: Get to know your competition

Before you start a business, you need to research the level of competition within your market. Are there certain companies getting the lion’s share of the market? How can you position yourself to stand out from the competition?

There are two types of competitors that you should be aware of: direct competitors and indirect competitors.

Direct competitors are other businesses who sell the same product as you. If you and the company across town both sell apples, you are direct competitors.

An indirect competitor sells a different but similar product to yours. If that company across town sells oranges instead, they are an indirect competitor. Apples and oranges are different but they still target a similar market: people who eat fruits.

Also, here are some questions you want to answer when writing this section of your market analysis:

What are your competitor’s strengths?

What are your competitor’s weaknesses?

How can you cover your competitor’s weaknesses in your own business?

How can you solve the same problems better or differently than your competitors?

How can you leverage technology to better serve your customers?

How big of a threat are your competitors if you open your business?

Step 6: Identify your barriers

Writing a market analysis can help you identify some glaring barriers to starting your business. Researching these barriers will help you avoid any costly legal or business mistakes down the line. Some entry barriers to address in your marketing analysis include:

Technology: How rapid is technology advancing and can it render your product obsolete within the next five years?

Branding: You need to establish your brand identity to stand out in a saturated market.

Cost of entry: Startup costs, like renting a space and hiring employees, are expensive. Also, specialty equipment often comes with hefty price tags. (Consider researching equipment financing to help finance these purchases.)

Location: You need to secure a prime location if you’re opening a physical store.

Competition: A market with fierce competition can be a steep uphill battle (like attempting to go toe-to-toe with Apple or Amazon).

Step 7: Know the regulations

When starting a business, it’s your responsibility to research governmental and state business regulations within your market. Some regulations to keep in mind include (but aren’t limited to):

Employment and labor laws

Advertising

Environmental regulations

If you’re a newer entrepreneur and this is your first business, this part can be daunting so you might want to consult with a business attorney. A legal professional will help you identify the legal requirements specific to your business. You can also check online legal help sites like LegalZoom or Rocket Lawyer.

Tips when writing your market analysis

We wouldn’t be surprised if you feel overwhelmed by the sheer volume of information needed in a market analysis. Keep in mind, though, this research is key to launching a successful business. You don’t want to cut corners, but here are a few tips to help you out when writing your market analysis:

Use visual aids

Nobody likes 30 pages of nothing but text. Using visual aids can break up those text blocks, making your market analysis more visually appealing. When discussing statistics and metrics, charts and graphs will help you better communicate your data.

Include a summary

If you’ve ever read an article from an academic journal, you’ll notice that writers include an abstract that offers the reader a preview.

Use this same tactic when writing your market analysis. It will prime the reader of your market highlights before they dive into the hard data.

Get to the point

It’s better to keep your market analysis concise than to stuff it with fluff and repetition. You’ll want to present your data, analyze it, and then tie it back into how your business can thrive within your target market.

Revisit your market analysis regularly

Markets are always changing and it's important that your business changes with your target market. Revisiting your market analysis ensures that your business operations align with changing market conditions. The best businesses are the ones that can adapt.

Why should you write a market analysis?

Your market analysis helps you look at factors within your market to determine if it’s a good fit for your business model. A market analysis will help you:

1. Learn how to analyze the market need

Markets are always shifting and it’s a good idea to identify current and projected market conditions. These trends will help you understand the size of your market and whether there are paying customers waiting for you. Doing a market analysis helps you confirm that your target market is a lucrative market.

2. Learn about your customers

The best way to serve your customer is to understand them. A market analysis will examine your customer’s buying habits, pain points, and desires. This information will aid you in developing a business that addresses those points.

3. Get approved for a business loan

Starting a business, especially if it’s your first one, requires startup funding. A good first step is to apply for a business loan with your bank or other financial institution.

A thorough market analysis shows that you’re professional, prepared, and worth the investment from lenders. This preparation inspires confidence within the lender that you can build a business and repay the loan.

4. Beat the competition

Your research will offer valuable insight and certain advantages that the competition might not have. For example, thoroughly understanding your customer’s pain points and desires will help you develop a superior product or service than your competitors. If your business is already up and running, an updated market analysis can upgrade your marketing strategy or help you launch a new product.

Final thoughts

There is a saying that the first step to cutting down a tree is to sharpen an axe. In other words, preparation is the key to success. In business, preparation increases the chances that your business will succeed, even in a competitive market.

The market analysis section of your business plan separates the entrepreneurs who have done their homework from those who haven’t. Now that you’ve learned how to write a market analysis, it’s time for you to sharpen your axe and grow a successful business. And keep in mind, if you need help crafting your business plan, you can always turn to business plan software or a free template to help you stay organized.

This article originally appeared on JustBusiness, a subsidiary of NerdWallet.

On a similar note...

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Writing a Business Growth Plan

Look ahead and plan for business growth and revenue increases.

When you run a business, it’s easy to get caught in the moment and focus only on the day in front of you. However, to be truly successful, you must look ahead and plan for growth. Many business owners create a business growth plan to map out the next one or two years and pinpoint how and when revenues will increase.

We’ll explain more about business growth plans and share strategies for writing a business growth plan that can set you on a path to success.

What is a business growth plan?

A business growth plan outlines where a company sees itself in the next one to two years. Business owners and leaders apply a growth mindset to create plans for expansion and increased revenues.

Business growth plans should be formatted quarterly. At the end of each quarter, the company can review the business goals it achieved and missed during that period. At this point, management can revise the business growth plan to reflect the current market standing.

What to include in a business growth plan

A business growth plan focuses specifically on expansion and how you’ll achieve it. Creating a useful plan takes time, but keeping your growth efforts on track can pay off substantially.

You should include the following elements in your growth plan:

A description of expansion opportunities
Financial goals broken down by quarter and year
A marketing plan that details how you’ll achieve growth
A financial plan to determine what capital is accessible during growth
A breakdown of your company’s staffing needs and responsibilities

How to write a business growth plan

To successfully write a business growth plan, you must do some forward-thinking and research. Here are some key steps to follow when writing your business growth plan.

1. Think ahead.

The future is always unpredictable. However, if you study your target market, your competition and your company’s past growth, you can plan for future expansion. The Small Business Administration (SBA) features a comprehensive guide to writing a business plan for growth.

2. Study other growth plans.

Before you start writing, review models from successful companies.

3. Discover opportunities for growth.

With some homework, you can determine if your expansion opportunities lie in creating new products , adding more services, targeting a new market, opening new business locations or going global, to name a few examples. Once you’ve identified your best options for growth, include them in your plan.

4. Evaluate your team.

Your plan should include an assessment of your employees and a look at staffing requirements to meet your growth objectives. By assessing your own skills and those of your employees, you can determine how much growth can be accomplished with your present team. You’ll also know when to ramp up the hiring process and what skill sets to look for in those new hires.

5. Find the capital.

Include detailed information on how you will fund expansion. Business.gov offers a guide on how to prepare funding requests and how to connect with SBA lenders.

6. Get the word out.

Growing your business requires a targeted marketing effort. Be sure to outline how you will effectively market your business to encourage growth and how your marketing efforts will evolve as you grow.

7. Ask for help.

Advice from other business owners who have enjoyed successful growth can be the ultimate tool in writing your growth plan.

8. Start writing.

Business plan software has streamlined the process of writing growth plans by providing templates you can fill in with information specific to your company and industry. Most software programs are geared toward general business plans; however, you can easily modify them to create a plan that focuses on growth.

If you don’t have business plan software, don’t worry. You can create a business growth plan using Microsoft Word, Google Docs or a similar tool. For each growth opportunity, create the following sections:

What is the opportunity? Is your growth opportunity a new geographic expansion, a new product or a new customer segment? How do you know there’s an opportunity? Include your market research to demonstrate the idea’s viability.
What factors make this opportunity valuable at this time? For example, your growth opportunity could utilize new technology, take advantage of a strategic partnership or capitalize on a consumer trend.
What are the risk factors for this opportunity? Identify factors that may make this growth opportunity challenging to execute. For example, challenges may include the state of the overall economy, intense competition or supply chain distribution issues. What is your plan for dealing with these challenges?
What is your marketing and sales plan? Identify the marketing efforts and sales processes that can help you seize this growth opportunity. Detail the marketing channel you’ll use ( social media marketing , print marketing), your message and promising sales ideas. For example, you could hire sales reps for a new geographic area or set up distribution deals with relevant brick-and-mortar or online retailers .
What are the costs involved in this growth area? For example, if you add a new product, you may need to buy new manufacturing equipment and raw materials. While marketing costs are a given, remember to include incremental sales costs like commissions. Outline any economies of scale or places where your existing operations make the new growth area less expensive than a stand-alone initiative.
How will your income, expenses and cash flow look? Project your income and expenses, and prepare a cash flow statement for the new growth area for the next three to five years. Include a break-even analysis, a sales forecast and all projected expenses to see how much the new initiative will add to the bottom line. Include how the new growth area will positively (or negatively) impact existing sales. For example, if you sell bathing suits and you decide to grow by adding cover-ups and sunglasses, you will likely sell more bathing suits.

After completing this exercise for each growth opportunity:

Create a summary that accounts for all growth areas for the period.
Include summarized financial statements to see the entire picture and its impact on the company.
Evaluate the financing you’ll need to implement the plan, and include various options and rates.

Why are business growth plans important?

These are some of the many reasons why business growth plans are essential:

Market share and penetration: If your market share remains constant in a world where costs consistently increase, you’ll inevitably start recording losses instead of profits. Business growth plans help you avoid this scenario.
Recouping early losses: Most companies lose far more than they earn in their early years. To recoup these losses, you’ll need to grow your company to a point where it can make enough revenue to pay off your debts.
Future risk minimization: Growth plans also matter for established businesses. These companies can always stand to make their sales more efficient and become more liquid. Liquidity can come in handy if you need money to cover unexpected problems.
Appealing to investors: For most businesses, a business growth plan’s primary purpose is to find investors . Investors want to outline your company’s plans to build sales in the coming months.
Concrete revenue plans: Growth plans are customizable to each business and don’t have to follow a set template. However, all business growth plans must focus heavily on revenue. The plan should answer a simple question: How does your company plan to make money each quarter?

What factors impact business growth?

Consider the following crucial factors that can impact business growth:

Leadership: To achieve your goals, you must know the ins and outs of your business processes and how external forces impact them. Without this knowledge, you can’t direct and train your team to drive your revenue, and you will experience stagnation instead of growth.
Management: As a small business owner, you’re innately involved in management – obtaining funding, resources, and physical and digital infrastructure. Ineffective management will impact your ability to perform these duties and could hamstring your growth.
Customer loyalty: Acquiring new customers can be five times as expensive as retaining current ones, and a 5 percent boost in customer retention can increase profits by 25 percent to 95 percent. These statistics demonstrate that customer loyalty is fundamental to business growth.

What are the four major growth strategies?

There are countless growth strategies for businesses, but only four primary types. With these growth strategies, you can determine how to build on your brand.

Market strategy: A market strategy refers to how you plan to penetrate your target audience . This strategy isn’t intended for entering a new market or creating new products and services to boost your market share; it’s about leveraging your current offerings. For instance, can you adjust your pricing? Should you launch a new marketing campaign?
Development strategy: This strategy means looking into ways to break your products and services into a new market. If you can’t find the growth you want in the current market, a goal could be to expand to a new market.
Product strategy: Also known as “product development,” this strategy focuses on what new products and services you can target to your current market. How can you grow your business without entering new markets? What are your customers asking for?
Diversification strategy: Diversification means expanding both your products and target markets. This strategy is usually best for smaller companies that have the means to be versatile with the products or services they offer and what new markets they attempt to penetrate.

Max Freedman contributed to this article.

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How to Write the Market Analysis Section of a Business Plan

Written by Dave Lavinsky

industry description and target market analysis

What is the Market Analysis in a Business Plan?

The market analysis section of your business plan is where you discuss the size of the market in which you’re competing and market trends that might affect your future potential such as economic, political, social and/or technological shifts.

This helps you and readers understand if your market is big enough to support your business’ growth, and whether future conditions will help or hurt your business. For example, stating that your market size is $56 billion, has been growing by 10% for the last 10 years, and that trends are expected to further increase the market size bodes well for your company’s success.

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What Should a Market Analysis Include?

You’ll want to address these issues in your market analysis:

Size of Industry – How big is the overall industry?
Projected Growth Rate of Industry – Is the industry growing or shrinking? How fast?
Target Market – Who are you targeting with this product or service?
Competition – How many businesses are currently in the same industry?

Learn how to write the full market analysis below.

How to Write a Market Analysis

Here’s how to write the market analysis section of a business plan.

Describe each industry that you are competing in or will be targeting.
Identify direct competition, but don’t forget about indirect competition – this may include companies selling different products to the same potential customer segments.
Highlight strengths and weaknesses for both direct and indirect competitors, along with how your company stacks up against them based on what makes your company uniquely positioned to succeed.
Include specific data, statistics, graphs, or charts if possible to make the market analysis more convincing to investors or lenders.

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Industry overview.

In your industry overview, you will define the market in which you are competing (e.g., restaurant, medical devices, etc.).

You will then detail the sub-segment or niche of that market if applicable (e.g., within restaurants there are fast food restaurants, fine dining, etc.).

Next, you will describe the key characteristics of your industry. For example, discuss how big the market is in terms of units and revenues. Let the reader know if the market is growing or declining (and at what rate), and what key industry trends are facing your market.

Use third-party market research as much as possible to validate the discussion of your industry.

Here is a list of additional items you may analyze for a complete industry overview:

An overview of the current state of the industry . How big is it, how much does it produce or sell? What are its key differentiators from competitors? What is its target customer base like – demographic information and psychographics? How has the industry performed over time (global, domestic)?
Analyze the macro-economic factors impacting your industry . This includes items such as economic growth opportunities, inflation, exchange rates, interest rates, labor market trends, and technological improvements. You want to make sure that all of these are trending in a positive direction for you while also being realistic about them. For example, if the economy is in shambles you might want to wait before entering the particular market.
Analyze the political factors impacting your industry . This is an often-overlooked section of any business plan, but it can be important depending on what type of company you are starting. If you’re in a highly regulated industry (such as medical devices), this is something that you’ll want to include.
Analyze the social factors impacting your industry . This includes analyzing society’s interest in your product or service, historical trends in buying patterns in your industry, and any effects on the industry due to changes in culture. For example, if there is a growing counter-culture trend against big oil companies you might want to position yourself differently than a company in this industry.
Analyze the technological factors impacting your industry . This includes analyzing new technologies being developed in software, hardware, or applications that can be used to improve your product or service. It also includes emerging consumer trends and will be highly dependent on your business type. In a technology-related venture, you would analyze how these changes are impacting consumers. For an educational-related venture, you would analyze how these changes are impacting students, teachers, and/or administrators.

For each of these items, you want to provide some detail about them including their current state as well as what external factors have played a role in the recent past. You can also include many other important factors if they apply to your business including demographic trends, legal issues, environmental concerns, and sustainability issues.

When you are done analyzing all of these factors, wrap it up by summing them up in a statement that includes your view on the future of the industry. This should be positive to attract investors, potential customers, and partners.

If you’re having trouble thinking about all of these factors then it might be helpful to first develop a SWOT analysis for your business.

Once you have an understanding of the market, you’ll need to think about how you will position yourself within that potential market.

Picking Your Niche

You want to think about how large your market is for this venture. You also want to consider whether you’d like to pick a niche within the overall industry or launch yourself into the mainstream.

If you have an innovative product it can be easier to enter the mainstream market – but at the same time, you might face some additional competition if there are similar products available.

You can choose to specialize in a niche market where you’ll face less competition – but might be able to sell your services at a higher price point (this could make it easier for you to get potential customers).

Of course, if your product or service is unique then there should be no competition. But, what happens if it isn’t unique? Will you be able to differentiate yourself enough to create a competitive advantage or edge?

If you are planning on entering the mainstream market, think about whether there are different sub-niches within your specific market. For example, within the technology industry, you can choose to specialize in laptops or smartphones or tablets, or other categories. While it will be more difficult to be unique in a mainstream market, you will still be able to focus on one type or category of products.

How Will You Stand Out?

Many companies are able to stand out – whether by offering a product that is unique or by marketing their products in a way that consumers notice. For example, Steve Jobs was able to take a business idea like the iPhone and make it into something that people talked about (while competitors struggled to play catch up).

You want your venture to stand out – whether with an innovative product or service or through marketing strategies. This might include a unique brand, name, or logo. It might also include packaging that stands out from competitors.

Write down how you will achieve this goal of standing out in the marketplace. If it’s a product, then what features do you have that other products don’t? If it’s a service, then what is it about this service that will make people want to use your company rather than your competition?

You also need to think about marketing. How are you going to promote yourself or sell your product or service? You’ll need a marketing plan for this – which might include writing copy, creating an advertisement, setting up a website, and several other activities. This should include a description of each of these strategies.

If you’re struggling with the details of any of these sections, it might be helpful to research what other companies in your market are doing and how they’ve been successful. You can use this business information to inform your own strategies and plans.

Relevant Market Size & Competition

In the second stage of your analysis, you must determine the size and competition in your specific market.

Target Market Section

Your company’s relevant market size is the amount of money it could make each year if it owned a complete market share.

It’s simple.

To begin, estimate how many consumers you expect to be interested in purchasing your products or services each year.

To generate a more precise estimate, enter the monetary amount these potential customers may be ready to spend on your goods or services each year.

The size of your market is the product of these two figures. Calculate this market value here so that your readers can see how big your market opportunity is (particularly if you are seeking debt or equity funding).

You’ll also want to include an analysis of your market conditions. Is this a growing or declining market? How fast is it growing (or declining)? What are the general trends in the market? How has your market shifted over time?

Include all of this information in your own business plan to give your readers a clear understanding of the market landscape you’re competing in.

The Competition

Next, you’ll need to create a comprehensive list of the competitors in your market. This competitive analysis includes:

Direct Competitors – Companies that offer a similar product or service
Indirect Competitors – Companies that sell products or services that are complementary to yours but not directly related

To show how large each competitor is, you can use metrics such as revenue, employees, number of locations, etc. If you have limited information about the company on hand then you may want to do some additional research or contact them directly for more information. You should also include their website so readers can learn more if they desire (along with social media profiles).

Once you complete this list, take a step back and try to determine how much market share each competitor has. You can use different methods to do this such as market research, surveys, or conduct focus groups or interviews with target customers.

You should also take into account the barriers to entry that exist in your market. What would it take for a new company to enter the market and start competing with you? This could be anything from capital requirements to licensing and permits.

When you have all of this information, you’ll want to create a table like the one below:

Once you have this data, you can start developing strategies to compete with the other companies which will be used again later to help you develop your marketing strategy and plan.

Writing a Market Analysis Tips

Include an explanation of how you determined the size of the market and how much share competitors have.
Include tables like the one above that show competitor size, barriers to entry, etc.
Decide where you’re going to place this section in your business plan – before or after your SWOT analysis. You can use other sections as well such as your company summary or product/service description. Make sure you consider which information should come first for the reader to make the most sense.
Brainstorm how you’re going to stand out in this competitive market.

Formatting the Market Analysis Section of Your Business Plan

Now that you understand the different components of the market analysis, let’s take a look at how you should structure this section in your business plan.

Your market analysis should be divided into two sections: the industry overview and market size & competition.

Each section should include detailed information about the topic and supporting evidence to back up your claims.

You’ll also want to make sure that all of your data is up-to-date. Be sure to include the date of the analysis in your business plan so readers know when it was conducted and if there have been any major changes since then.

In addition, you should also provide a short summary of what this section covers at the beginning of each paragraph or page. You can do this by using a title such as “Industry Overview” or another descriptive phrase that is easy to follow.

As with all sections in a business plan, make sure your market analysis is concise and includes only the most relevant information to keep your audience engaged until they reach your conclusion.

A strong market analysis can give your company a competitive edge over other businesses in its industry, which is why it’s essential to include this section in your business plan. By providing detailed information about the market you’re competing in, you can show your readers that you understand the industry and know how to capitalize on current and future trends.

Business Plan Market Analysis Examples

The following are examples of how to write the market analysis section of a business plan:

Business Plan Market Analysis Example #1 – Hosmer Sunglasses, a sunglasses manufacturer based in California

According to the Sunglass Association of America, the retail sales volume of Plano (non-prescription) sunglasses, clip-on sunglasses, and children’s sunglasses (hereinafter collectively referred to as “Sunwear”) totaled $2.9 billion last year. Premium-priced sunglasses are driving the Plano Sunwear market. Plano sunglasses priced at $100 or more accounted for more than 49% of all Sunwear sales among independent retail locations last year.

The Sunglass Association of America has projected that the dollar volume for retail sales of Plano Sunwear will grow 1.7% next year. Plano sunglass vendors are also bullish about sales in this year and beyond as a result of the growth of technology, particularly the growth of laser surgery and e-commerce.

Business Plan Market Analysis Example #2 – Nailed It!, a family-owned restaurant in Omaha, NE

According to the Nebraska Restaurant Association, last year total restaurant sales in Nebraska grew by 4.3%, reaching a record high of $2.8 billion. Sales at full-service restaurants were particularly strong, growing 7% over 2012 figures. This steady increase is being driven by population growth throughout the state. The Average Annual Growth Rate (AGR) since 2009 is 2.89%.

This fast growth has also encouraged the opening of new restaurants, with 3,035 operating statewide as of this year. The restaurant industry employs more than 41,000 workers in Nebraska and contributes nearly $3 billion to the state economy every year.

Nebraska’s population continues to increase – reaching 1.9 million in 2012, a 1.5% growth rate. In addition to population, the state has experienced record low unemployment every year since 2009 – with an average of 4.7% in 2013 and 2014.

Business Plan Market Analysis Example #3 – American Insurance Company (AIC), a chain of insurance agencies in Maine

American Insurance Company (AIC) offers high-quality insurance at low prices through its chain of retail outlets in the state of Maine. Since its inception, AIC has created an extensive network of agents and brokers across the country with expanding online, call center and retail business operations.

AIC is entering a market that will more than double in size over the next 50 years according to some industry forecasts. The insurance industry is enjoying low inflation rates, steady income growth, and improving standards of living for most Americans during what has been a difficult period for much of American business. This makes this a good time to enter the insurance industry as it enjoys higher margins because customers are purchasing more coverage due to increased costs from medical care and higher liability claims.

American Insurance Company provides affordable homeowners, auto, and business insurance through high-quality fulfillment centers across America that have earned a reputation for top-notch customer service.

AIC will face significant competition from both direct and indirect competitors. The indirect competition will come from a variety of businesses, including banks, other insurance companies, and online retailers. The direct competition will come from other well-funded start-ups as well as incumbents in the industry. AIC’s competitive advantages include its low prices, high quality, and excellent customer service.

AIC plans to grow at a rate that is above average for the industry as a whole. The company has identified a market that is expected to grow by more than 100% in the next decade. This growth is due to several factors: the increase in the number of two-income households, the aging population, and the impending retirement of many baby boomers will lead to an increase in the number of people who are purchasing insurance.

AIC projects revenues of $20M in year one, which is equivalent to 100% growth over the previous year. AIC forecasts revenue growth of 40%-60% each year on average for 10 years. After that, revenue growth is expected to slow down significantly due to market saturation.

The following table illustrates these projections:

Competitive Landscape

Direct Competition: P&C Insurance Market Leaders

Indirect Competition: Banks, Other Insurance Companies, Retailers

Market Analysis Conclusion

When writing the market analysis section, it is important to provide specific data and forecasts about the industry that your company operates in. This information can help make your business plan more convincing to potential investors.

If it’s helpful, you should also discuss how your company stacks up against its competitors based on what makes it unique. In addition, you can identify any strengths or weaknesses that your company has compared to its competitors.

Based on this data, provide projections for how much revenue your company expects to generate over the next few years. Providing this information early on in the business plan will help convince investors that you know what you are talking about and your company is well-positioned to succeed.

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Other Resources for Writing Your Business Plan

How to Write a Great Business Plan Executive Summary How to Expertly Write the Company Description in Your Business Plan The Customer Analysis Section of Your Business Plan Completing the Competitive Analysis Section of Your Business Plan The Management Team Section of Your Business Plan Financial Assumptions and Your Business Plan How to Create Financial Projections for Your Business Plan Everything You Need to Know about the Business Plan Appendix Best Business Plan Software Business Plan Conclusion: Summary & Recap

How to Write the Market Analysis Section of a Business Plan

Alyssa Gregory is an entrepreneur, writer, and marketer with 20 years of experience in the business world. She is the founder of the Small Business Bonfire, a community for entrepreneurs, and has authored more than 2,500 articles for The Balance and other popular small business websites.

The market analysis section of your business plan comes after the products or services section and should provide a detailed overview of the industry you intend to sell your product or service in, including statistics to support your claims.

In general, the market analysis section should include information about the industry, your target market, your competition, and how you intend to make a place for your own product and service. Extensive data for this section should be added to the end of the business plan as appendices, with only the most important statistics included in the market analysis section itself.

What Should a Market Analysis Include?

The market analysis section of your small business plan should include the following:

Industry Description and Outlook : Describe your industry both qualitatively and quantitatively by laying out the factors that make your industry an attractive place to start and grow a business. Be sure to include detailed statistics that define the industry including size, growth rate , trends, and outlook.
Target Market : Who is your ideal client/customer? This data should include demographics on the group you are targeting including age, gender, income level, and lifestyle preferences. This section should also include data on the size of the target market, the purchase potential and motivations of the audience, and how you intend to reach the market.
Market Test Results : This is where you include the results of the market research you conducted as part of your initial investigation into the market. Details about your testing process and supporting statistics should be included in the appendix.
Lead Time : Lead time is the amount of time it takes for an order to be fulfilled once a customer makes a purchase. This is where you provide information on the research you've completed on how long it will take to handle individual orders and large volume purchases, if applicable.
Competitive Analysis : Who is your competition? What are the strengths and weaknesses of the competition? What are the potential roadblocks preventing you from entering the market?

7 Tips for Writing a Market Analysis

Here is a collection of tips to help you write an effective and well-rounded market analysis for your small business plan.

Use the Internet : Since much of the market analysis section relies on raw data, the Internet is a great place to start. Demographic data can be gathered from the U.S. Census Bureau. A series of searches can uncover information on your competition, and you can conduct a portion of your market research online.
Be the Customer : One of the most effective ways to gauge opportunity among your target market is to look at your products and services through the eyes of a purchaser. What is the problem that needs to be solved? How does the competition solve that problem? How will you solve the problem better or differently?
Cut to the Chase : It can be helpful to your business plan audience if you include a summary of the market analysis section before diving into the details. This gives the reader an idea about what's to come and helps them zero in on the most important details quickly.
Conduct Thorough Market Research : Put in the necessary time during the initial exploration phase to research the market and gather as much information as you can. Send out surveys, conduct focus groups, and ask for feedback when you have an opportunity. Then use the data gathered as supporting materials for your market analysis.
Use Visual Aids : Information that is highly number-driven, such as statistics and metrics included in the market analysis, is typically easier to grasp when it's presented visually. Use charts and graphs to illustrate the most important numbers.
Be Concise : In most cases, those reading your business plan already have some understanding of the market. Include the most important data and results in the market analysis section and move the support documentation and statistics to the appendix.
Relate Back to Your Business : All of the statistics and data you incorporate in your market analysis should be related back to your company and your products and services. When you outline the target market's needs, put the focus on how you are uniquely positioned to fulfill those needs.

Analyze your market like a pro with this step-by-step guide + insider tips

Don’t fall into the trap of assuming that you already know enough about your market.

No matter how fantastic your product or service is, your business cannot succeed without sufficient market demand .

You need a clear understanding of who will buy your product or service and why .

You want to know if there is a clear market gap and a market large enough to support the survival and growth of your business.

Industry research and market analysis will help make sure that you are on the right track .

It takes time , but it is time well spent . Thank me later.

WHAT is Market Analysis?

The Market Analysis section of a business plan is also sometimes called:

Market Demand, Market Trends, Target Market, The Market
Industry Analysis & Trends, Industry & Market Analysis, Industry and Market Research

WHY Should You Do Market Analysis?

First and foremost, you need to demonstrate beyond any reasonable doubt that there is real need and sufficient demand for your product or service in the market, now and going forward.

What makes you think that people will buy your products or services?
Can you prove it?

Your due diligence on the market opportunity and validating the problem and solution described in the Product and Service section of your business plan are crucial for the success of your venture.

Also, no company operates in a vacuum. Every business is part of a larger overall industry, the forces that affect your industry as a whole will inevitably affect your business as well.

Evaluating your industry and market increases your own knowledge of the factors that contribute to your company’s success and shows the readers of your business plan that you understand the external business conditions.

External Support

In fact, if you are seeking outside financing, potential backers will most definitely be interested in industry and market conditions and trends.

You will make a positive impression and have a better chance of getting their support if you show market analysis that strengthens your business case, combining relevant and reliable data with sound judgement.

Let’s break down how to do exactly that, step by step:

HOW To Do Market Analysis: Step-by-Step

So, let’s break up how market analysis is done into three steps:

Industry: the total market
Target Market: specific segments of the industry that you will target
Target Customer: characteristics of the customers that you will focus on

Step 1: Industry Analysis

How do you define an industry.

For example, the fashion industry includes fabric suppliers, designers, companies making finished clothing, distributors, sales representatives, trade publications, retail outlets online and on the high street.

How Do You Analyze an Industry?

Briefly describe your industry, including the following considerations:

1.1. Economic Conditions

Outline the current and projected economic conditions that influence the industry your business operates in, such as:

Official economic indicators like GDP or inflation
Labour market statistics
Foreign trade (e.g., import and export statistics)

1.2. Industry Description

Highlight the distinct characteristic of your industry, including:

Market leaders , major customer groups and customer loyalty
Supply chain and distribution channels
Profitability (e.g., pricing, cost structure, margins), financials
Key success factors
Barriers to entry preventing new companies from competing in the industry

1.3. Industry Size and Growth

Estimate the size of your industry and analyze how industry growth affects your company’s prospects:

Current size (e.g., revenues, units sold, employment)
Historic and projected industry growth rate (low/medium/high)
Life-cycle stage /maturity (emerging/expanding/ mature/declining)

1.4. Industry Trends

Industry Trends: Describe the key industry trends and evaluate the potential impact of PESTEL (political / economic / social / technological / environmental / legal) changes on the industry, including the level of sensitivity to:
Seasonality
Economic cycles
Government regulation (e.g. environment, health and safety, international trade, performance standards, licensing/certification/fair trade/deregulation, product claims) Technological change
Global Trends: Outline global trends affecting your industry
Identify global industry concerns and opportunities
International markets that could help to grow your business
Strategic Opportunity: Highlight the strategic opportunities that exist in your industry

Step 2: Target Customer Identification

Who is a target customer.

One business can have–and often does have–more than one target customer group.

The success of your business depends on your ability to meet the needs and wants of your customers. So, in a business plan, your aim is to assure readers that:

Your customers actually exist
You know exactly who they are and what they want
They are ready for what you have to offer and are likely to actually buy

How Do You Identify an Ideal Target Customer?

2.1. target customer.

Identify the customer, remembering that the decision-maker who makes the purchase can be a different person or entity than the end-user.

2.2. Demographics

For consumers ( demographics ): Age, gender, income, occupation, education, family status, home ownership, lifestyle (e.g., work and leisure activities)
For businesses ( firmographic ): Industry, sector, years in business, ownership, size (e.g., sales, revenues, budget, employees, branches, sq footage)

2.3. Geographic Location

Where are your customers based, where do they buy their products/services and where do they actually use them

2.4 Purchasing Patterns

Identify customer behaviors, i.e., what actions they take
how frequently
and how quickly they buy

2.5. Psychographics

Identify customer attitudes, i.e., how they think or feel
Urgency, price, quality, reputation, image, convenience, availability, features, brand, customer service, return policy, sustainability, eco-friendliness, supporting local business
Necessity/luxury, high involvement bit ticket item / low involvement consumable

Step 3: Target Market Analysis

What is a target market.

Target market, or 'target audience', is a group of people that a business has identified as the most likely to purchase its offering, defined by demographic, psychographic, geographic and other characteristics. Target market may be broken down to target customers to customize marketing efforts.

How Do You Analyze a Target Market?

So, how many people are likely to become your customers?

To get an answer to this questions, narrow the industry into your target market with a manageable size, and identify its key characteristics, size and trends:

3.1. Target Market Description

Define your target market by:

Type: B2C, B2B, government, non-profits
Geographic reach: Specify the geographic location and reach of your target market

3.2. Market Size and Share

Estimate how large is the market for your product or service (e.g., number of customers, annual purchases in sales units and $ revenues). Explain the logic behind your calculation:

TAM (Total Available/Addressable/Attainable Market) is the total maximum demand for a product or service that could theoretically be generated by selling to everyone in the world who could possibly buy from you, regardless of competition and any other considerations and restrictions.
SAM (Serviceable Available Market) is the portion of the TAM that you could potentially address in a specific market. For example, if your product/service is only available in one country or language.
SOM (Service Obtainable Market / Share of Market) is the share of the SAM that you can realistically carve out for your product or service. This the target market that you will be going after and can reasonably expect to convert into a customer base.

3.3. Market Trends

Illustrate the most important themes, changes and developments happening in your market. Explain the reasons behind these trends and how they will favor your business.

3.4. Demand Growth Opportunity

Estimate future demand for your offering by translating past, current and future market demand trends and drivers into forecasts:

Historic growth: Check how your target market has grown in the past.
Drivers past: Identify what has been driving that growth in the past.
Drivers future: Assess whether there will be any change in influence of these and other drivers in the future.

How Big Should My Target Market Be?

Well, if the market opportunity is small, it will limit how big and successful your business can become. In fact, it may even be too small to support a successful business at all.

On the other hand, many businesses make the mistake of trying to appeal to too many target markets, which also limits their success by distracting their focus.

What If My Stats Look Bad?

Large and growing market suggests promising demand for your offering now and into the future. Nevertheless, your business can still thrive in a smaller or contracting market.

Instead of hiding from unfavorable stats, acknowledge that you are swimming against the tide and devise strategies to cope with whatever lies ahead.

Step 4: Industry and Market Analysis Research

The market analysis section of your business plan should illustrate your own industry and market knowledge as well as the key findings and conclusions from your research.

Back up your findings with external research sources (= secondary research) and results of internal market research and testing (= primary research).

What is Primary and Secondary Market Research?

Yes, there are two main types of market research – primary and secondary – and you should do both to adequately cover the market analysis section of your business plan:

Primary market research is original data you gather yourself, for example in the form of active fieldwork collecting specific information in your market.
Secondary market research involves collating information from existing data, which has been researched and shared by reliable outside sources . This is essentially passive desk research of information already published .

Unless you are working for a corporation, this exercise is not about your ability to do professional-level market research.

Instead, you just need to demonstrate fundamental understanding of your business environment and where you fit in within the market and broader industry.

Why Do You Need To Do Primary & Secondary Market Research?

There are countless ways you could go collecting industry and market research data, depending on the type of your business, what your business plan is for, and what your needs, resources and circumstances are.

For tried and tested tips on how to properly conduct your market research, read the next section of this guide that is dedicated to primary and secondary market research methods.

In any case, tell the reader how you carried out your market research. Prove what the facts are and where you got your data. Be as specific as possible. Provide statistics, numbers, and sources.

When doing secondary research, always make sure that all stats, facts and figures are from reputable sources and properly referenced in both the main text and the Appendix of your business plan. This gives more credibility to your business case as the reader has more confidence in the information provided.

Go to the Primary and Secondary Market Research post for my best tips on industry, market and competitor research.

7 TOP TIPS For Writing Market Analysis

1. realistic projections.

Above all, make sure that you are realistic in your projections about how your product or service is going to be accepted in the market, otherwise you are going to seriously undermine the credibility of your entire business case.

2. Laser Focus

Discuss only characteristic of your target market and customers that are observable, factual and meaningful, i.e. directly relate to your customers’ decision to purchase.

Always relate the data back to your business. Market statistics are meaningless until you explain where and how your company fits in.

For example, as you write about the market gap and the needs of your target customers, highlight how you are uniquely positioned to fill them.

In other words, your goal is to:

Present your data
Analyze the data
Tie the data back to how your business can thrive within your target market

3. Target Audience

On a similar note, tailor the market analysis to your target audience and the specific purpose at hand.

For example, if your business plan is for internal use, you may not have to go into as much detail about the market as you would have for external financiers, since your team is likely already very familiar with the business environment your company operates in.

4. Story Time

Make sure that there is a compelling storyline and logical flow to the market information presented.

The saying “a picture is worth a thousand words” certainly applies here. Industry and market statistics are easier to understand and more impactful if presented as a chart or graph.

6. Information Overload

Keep your market analysis concise by only including pertinent information. No fluff, no repetition, no drowning the reader in a sea of redundant facts.

While you should not assume that the reader knows anything about your market, do not elaborate on unnecessary basic facts either.

Do not overload the reader in the main body of the business plan. Move everything that is not essential to telling the story into the Appendix. For example, summarize the results of market testing survey in the main body of the business plan document, but move the list of the actual survey questions into the appendix.

7. Marketing Plan

Note that market analysis and marketing plan are two different things, with two distinct chapters in a business plan.

As the name suggests, market analysis examines where you fit in within your desired industry and market. As you work thorugh this section, jot down your ideas for the marketing and strategy section of your business plan.

Final Thoughts

Remember that the very act of doing the research and analysis is a great opportunity to learn things that affect your business that you did not know before, so take your time doing the work.

Why are Industry & Market Research and Analysis IMPORTANT?

Industry and market research and analysis are important because they allow you to gain knowledge of the industry, the target market you are planning to sell to, and your competition, so you can make informed strategic decisions on how to make your business succeed.

How Can Industry & Market Research and Analysis BENEFIT a Business?

Industry and market research and analysis benefit a business by uncovering opportunities and threats within its environment, including attainable market size, ideal target customers, competition and any potential difficulties on the company’s journey to success.

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Prepare a business plan for growth

Planning is key to any business throughout its existence. Every successful business regularly reviews its business plan to ensure it continues to meet its needs. It's sensible to review current performance on a regular basis and identify the most likely strategies for growth.

Once you've reviewed your progress and identified the key growth areas that you want to target, it's time to revisit your business plan and make it a road map to the next stages for your business.

This guide will show how you can turn your business plan from a static document into a dynamic template that will help your business both survive and thrive.

The importance of ongoing business planning

What your business plan should include, drawing up a more sophisticated business plan, plan and allocate resources effectively, use targets to implement your business plan, when and how to review your business plan.

Most potential investors will want to see a business plan before they consider funding your business. Although many businesses are tempted to use their business plans solely for this purpose, a good plan should set the course of a business over its lifespan.

A business plan plays a key role in allocating resources throughout a business. It is a tool that can help you attract new funds or that you can use as a strategy document. A good business plan reveals how you would use the bank loan or investment you are asking for.

Ongoing business planning means that you can monitor whether you are achieving your business objectives . A business plan can be used as a tool to identify where you are now and in which direction you wish your business to grow. A business plan will also ensure that you meet certain key targets and manage business priorities.

You can maximise your chances of success by adopting a continuous and regular business planning cycle that keeps the plan up-to-date. This should include regular business planning meetings which involve key people from the business.

To find out more, see our guides on how to review your business performance and how to assess your options for growth .

If you regularly assess your performance against the plans and targets you have set, you are more likely to meet your objectives. It can also signpost where and why you're going astray. Many businesses choose to assess progress every three or six months.

The assessment will also help you in discussions with banks, investors and even potential buyers of your business. Regular review is a good vehicle for showing direction and commitment to employees, customers and suppliers.

Defining your business' purpose in your business plan keeps you focused, inspires your employees and attracts customers.

Your business plan should include a summary of what your business does, how it has developed and where you want it to go. In particular, it should cover your strategy for improving your existing sales and processes to achieve the growth you desire.

You also need to make it clear what timeframe the business plan covers - this will typically be for the next 12 to 24 months.

The plan needs to include:

The marketing aims and objectives , for example how many new customers you want to gain and the anticipated size of your customer base at the end of the period. To find out about marketing strategy, see our guide on how to create your marketing strategy .
Operational information such as where your business is based, who your suppliers are and the premises and equipment needed.
Financial information , including profit and loss forecasts, cash flow forecasts, sales forecasts and audited accounts.
A summary of the business objectives, including targets and dates.
If yours is an owner-managed business, you may wish to include an exit plan . This includes planning the timing of your departure and the circumstances, e.g. family succession, sale of the business, floating your business or closing it down.

If you intend to present your business plan to an external audience such as investors or banks, you will also need to include:

your aims and objectives for each area of the business
details of the history of the business, including financial records from the last three years - if this isn't possible, provide details about trading to date
the skills and qualifications of the management involved in your business
information about the product or service, its distinctiveness and where it fits into the marketplace

If your business has grown to encompass a series of departments or divisions, each with its own targets and objectives, you may need to draw up a more sophisticated business plan.

The individual business plans of the departments and separate business units will need to be integrated into a single strategy document for the entire organisation.

This can be a complex exercise but it's vital if each business unit is to tread a consistent path and not conflict with the overall strategy.

This is not just an issue for large enterprises - many small firms consist of separate business units pursuing different strategies.

To draw up a business plan that marries all the separate units of an organisation requires a degree of co-ordination. It may seem obvious, but make sure all departments are using the same planning template.

Objectives for individual departments

It's important for each department to feel that they are a stakeholder in the plan. Typically, each department head will draft the unit's business plan and then agree on its final form in conjunction with other departments.

Each unit's budgets and priorities must be set so that they fit in with those of the entire organisation. Generally, individual unit plans are required to be more specific and precisely defined than the overall business plan. It's important that the objectives set for business units are realistic and deliverable. However complex it turns out to be, the individual business unit plan needs to be easily understood by the people whose job it is to make it work. They also need to be clear on how their plan fits in with that of the wider organisation.

The business plan plays a key role in allocating resources throughout a business so that the objectives set in the plan can be met.

Once you've reviewed your progress to date and identified your strategy for growth, your existing business plan may look dated and may no longer reflect your business' position and future direction.

When you are reviewing your business plan to cover the next stages, it's important to be clear on how you will allocate your resources to make your strategy work.

For example, if a particular business unit or department has been given a target, the business plan should allocate sufficient resources to achieve it. These resources may already be available within the business or may be generated by future activity.

In practice this could mean recruiting more office staff, spending more on marketing or buying more supplies or equipment. You may want to provide funds through current cash flow, generating more profit or seeking external funding. In general, it is always better to fund future growth through revenue generation.

However, you should do some precise budgeting to decide on the right level of resourcing for a particular unit or department. It's important that resources are prioritised, so that areas of a business which are key to delivering the overall aims and objectives are adequately funded. If funding isn't available this may involve making cutbacks in other areas.

A successful business plan should incorporate a set of targets and objectives.

While the overall plan may set strategic goals, these are unlikely to be achieved unless you use SMART objectives or targets, i.e. S pecific, M easurable, A chievable, R ealistic and T imely.

Targets help everyone within a business understand what they need to achieve and when they need to achieve it.

You can monitor the performance of employees, teams or a new product or service by using appropriate performance indicators . These can be:

sales or profit figures over a given period
milestones in new product development
productivity benchmarks for individual team members
market-share statistics

Targets make it clearer for individual employees to see where they fit within an organisation and what they need to do to help the business meet its objectives. Setting clear objectives and targets and closely monitoring their delivery can make the development of your business more effective. Targets and objectives should also form a key part of employee appraisals, as a means of objectively addressing individuals' progress.

Once you've drawn up your new business plan and put it into practice, it needs to be continually monitored to make sure the objectives are being achieved. This review process should follow an assessment of your progress to date and an analysis of the most promising ways to develop your business. To find out more about these stages see our guides on how to review your business performance and how to assess your options for growth .

This process is called the business plan cycle . In some businesses, the cycle may be a continuous process with the plan being regularly updated and monitored. For most businesses, an annual plan - broken down into four quarterly operating plans - is sufficient. However, if a business is heavily sales driven, it can make more sense to have a monthly operating plan, supplemented where necessary with weekly targets and reviews.

It's important to keep in mind that major events in your business' target marketplace (e.g. competitor consolidation, acquisition of a major customer) or in the broader environment (e.g. new legislation) should trigger a review of your strategic objectives.

Regardless of whether or not there are fixed time intervals in your business plan, it must be part of a rolling process, with regular assessment of performance against the plan and agreement of a revised forecast if necessary.

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Business Plan Section 5: Market Analysis

Find out the 9 components to include in the market analysis portion of your business plan, plus 6 sources for market analysis information.

This is the part of your business plan where you really get to shine and show off that awesome idea you have. Of course, your product or service is the best! Now, let’s talk about how you know it’s a hit. Be prepared to show you know your market AND that it’s big enough for you to build a sustainable, successful business .

In writing up your market analysis, you’ll get to demonstrate the knowledge you’ve gained about the industry, the target market you’re planning to sell to, your competition, and how you plan to make yourself stand out.

A market analysis is just that: a look at what the relevant business environment is and where you fit in. It should give a potential lender, investor, or employee no doubt that there is a solid niche for what you’re offering, and you are definitely the person to fill it. It’s both quantitative, spelling out sales projections and other pertinent figures, and qualitative, giving a thoughtful overview of how you fit in with the competition. It needs to look into the potential size of the market, the possible customers you’ll target, and what kind of difficulties you might face as you try to become successful. Let’s break down how to do that.

What Goes Into A Business Plan Market Analysis?

Industry description and outlook.

Describe the industry with enough background so that someone who isn’t familiar with it can understand what it’s like, what the challenges are, and what the outlook is. Talk about its size, how it’s growing, and what the outlook is for the future.

Target Market

Who have you identified as your ideal client or customer ? Include demographic information on the group you’re targeting, including age, gender and income level. This is the place to talk about the size of your potential market, how much it might spend, and how you’ll reach potential customers. For example, if women aged 18 to 54 are your target market, you need to know how many of them there are in your market. Are there 500 or 500,000? It’s imperative to know. Similarly, if your product or service is geared toward a high-end clientele, you need to make sure you’re located in an area that can support it.

Market Need

What factors influence the need for your product or service? Did the need exist before or are you trying to create it? Why will customers want to do business with you, possibly choosing you over someone else? This is where you can briefly introduce the competitive edge you have, although you’ll get into that in more depth in following sections. Focus on how the product or service you’re offering satisfies what’s needed in the market.

Market Growth

While no one can predict the future, it’s important to get a possible idea of what business may be like down the road and make sales projections. Have the number of people in your target market been increasing or decreasing over the last several years? By how much per year? To make an intelligent forecast, you have to start with current conditions, then project changes over the next three to five years.

Market Trends

You need to take a look at trends the same way you look at population and demographics. Is there a shift to more natural or organic ingredients that might impact your business? How might energy prices figure in? The easy availability of the internet and smartphone technology? The questions will be different for every type of business, but it’s important to think about the types of changes that could affect your specific market. In this section, you can cite experts from the research you’ve done-a market expert, market research firm, trade association, or credible journalist.

Market Research Testing

Talk about what kind of testing and information gathering you’ve done to figure out where you stand in the market. Who have you spoken to about the viability of your product? Why are you confident of its success? Again, if you can, cite experts to back up your information.

Competitive Analysis

There’s no way to succeed unless you’ve examined your competition. It might be helpful to try analyzing your position in the market by performing a SWOT analysis. You need to figure out their strengths and the weaknesses you can exploit as you work to build your own business. You do need to be brutally honest here, and also look at what the potential roadblocks are-anything that might potentially stand in your way as you try to meet your goals and grow your business.

Barriers to Entry

Lenders and investors need to have a reasonable assurance they’ll be paid back, so they’ll want to know what would stop someone else from swooping in, doing what you do, and grabbing half the available business. Do you have technical knowledge that’s difficult to get? A specialized product no one else can manufacture? A service that takes years to perfect? It’s possible your industry has strict regulations and licensing requirements. All of these help protect you from new competition, and they’re all selling points for you.

Regulations

As we touched on above, you should cover regulations as a barrier to entry. If your field is covered by regulations, you do need to talk about how they apply to your business and how you’ll comply with them.

Six Sources for Market Analysis Information

The Market Analysis section of your business plan is far more than a theoretical exercise. Doing an analysis of the market really gives YOU the information you need to figure out whether your plans are viable, and tweak them in the early stages before you go wrong.

So, where do you start? Research is the key here, and there are several sources available.

1. The Internet

Some of the first information you need is about population and demographics: who your potential customers are, how many there are, and where they live or work. The U.S. Census Bureau has an impressive amount of these statistics available. USA.gov’s small business site is another good source for links to the U.S. Departments of Labor and Commerce, among others.

2. Local Chamber of Commerce

A lot of local information can be gotten from the chamber of commerce in the area where you plan to operate. Often, they can provide details into what the general business climate is like, and get even more specific about how many and what type of businesses are operating in their jurisdiction.

3. Other Resources

When actual statistical information isn’t available, you’ll often be able to put together a good picture of the market from a variety of other sources. Real estate agents can be a source of information on demographics and population trends in an area. Catalogs and marketing materials from your competition are useful. Many industry associations have a great amount of relevant information to use in putting your analysis together. Trade publications and annual reports from public corporations in your industry also contain a wealth of relevant information.

4. Customer Mindset

Take yourself out of the equation as the owner and stand in your customer’s shoes when you look at the business. As a customer, what problems do you have that need to be solved? What would you like to be able to do better, faster, or cheaper that you can’t do now? How does the competition work to solve those issues? How could this business solve them better?

5. the Competition

If you have a clothing store, visit others in your area. If you’d like to open a pizzeria, try pies from surrounding restaurants. If you’re a salon owner, park across the street and see what the store traffic is like and how customers look when they come out. Check out websites for pricing and other marketing information. Follow their Facebook pages. If you can’t be a customer of the competition, ask your customers and suppliers about them. Always be aware of what’s going on in the market.

6. Traditional Market Research

While you can gather a lot of data online, your best information will come from potential customers themselves. Send out surveys, ask for input and feedback, and conduct focus groups. You can do this yourself or hire a market research firm to do it for you.

What to Do With All That Data

Now that you’ve gathered the statistics and information and you’ve done the math to know there’s a need and customer base for your product or service, you have to show it off to your best advantage. You can start the market analysis section with a simple summary that describes your target customers and explains why you have chosen this as your market. You can also summarize how you see the market growing, and highlight one or two projections for the future.

If your information is dense with numbers and statistics, someone who reads your business plan will probably find it easier to understand if you present it as a chart or graph. You can generate them fairly easily with tools built into Google docs and free infographic apps and software .

Don’t assume that your readers have an understanding of your market, but don’t belabor simple points, either. You want to include pertinent, important information, but you don’t want to drown the reader in facts. Be concise and compelling with the market analysis, and remember that a good graphic can cover a lot of text, and help you make your point. It’s great to say you project sales to increase by 250% over the next five years, but it makes an even bigger wow when you show it in a graphic.

Always relate the data back to your business. Statistics about the market don’t mean much unless you describe how and where you fit in. As you talk about the needs of your target market, remember to focus on how you are uniquely positioned to fill them.

Don’t hesitate to break down your target market into smaller segments, especially if each is likely to respond to a different message about your product or service. You may have one market that consists of homes and another of small businesses. Perhaps you sell to both wholesale and retail customers. Talk about this in the market analysis, and describe briefly how you’ll approach each. (You will have more of an opportunity to do this in detail later in the plan.) Segmentation can help you target specific messages to specific areas, focusing in on the existing needs and how you fill them.

Remember to tailor your information to the purpose at hand. If your business plan is for internal use, you may not have to go into as much detail about the market since you and your team may already know it well. Remember, however, that the very act of doing the research may help you learn things you didn’t know, so don’t skimp on doing the work. This is a great opportunity to get information from outside that might affect your business.

It’s not about your ability to do professional-level market research; a plan intended for a bank or other lender needs to show your understanding of where your business fits into the grand scheme of things. Yes, you need to detail the information, but your main goal is to show how you’ve incorporated that knowledge into making solid decisions about the direction of your company. Use this section of your business plan to explain your understanding of your industry, your market and your individual business so that lenders and investors feel comfortable with your possibility for success.

NEXT ARTICLE > BUSINESS PLAN SECTION 6: SALES AND MARKETING

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What are market trends in a business plan?

Table of Contents

What are market trends?

Why do i need market trends in my business plan, how to keep up with market trends, what market trends to monitor frequently, customer behaviours, technological advances, industry regulations, how to write the market trends in your business plan, using countingup to streamline your business.

Market trends in a business plan are key pieces of information that share where your company sits in the wider picture of your industry. Your business plan should prove why your business is viable, show where you fit in the market and what customers you serve. Examining what the market looks like is a smart business move when starting out.

This article on market trends in a business plan will cover:

What are market trends
Why market trends are necessary in my business plan

Market trends are the direction changes of a specific industry and can be influenced by customer behaviours or developing technology.

Take the mobile phone industry for example, as technology has improved over the last twenty years consumers have moved from bulky handsets to slimmer smartphones, that can do everything a computer can and more. Consumers have even gone back to the fashion of flip phones now that technology has allowed a bigger screen that can be folded to save space. This is a good example where both technology and customer demand has influenced the direction of the industry,

Acknowledging these trends when running a business ensures that you stay on the same path as the industry itself, moving with customer needs and adapting your business as the sector and technology evolve. Ignoring market trends in the long term could mean you are left behind by customers, as they may move to businesses that meet their needs more.

Your market trend research should be part of wider market analysis in your business plan. Understanding where you fit in a sector and what separates your company from competitors will help you shape everything from your product to pricing and marketing plans.

It’s important to focus on trends in this process so you can understand what appeals to your target audience. By analysing the market landscape and trends, you will be able to serve your customers better. It will also feed into your marketing messaging and content creation strategy later on.

A market and trend analysis should be both quantitative (using numbers and statistics such as projections and financial forecasts) and qualitative (based on experience or observation). Trends will fit into both categories of research and you should be able to find data and non-numerical information to support your examination of trends when writing your business plan.

It’s important to remember that a business plan is not set in stone. It can be a document that you regularly update to reflect changes in your industry and company.

Keeping pace in a fast-changing market is not easy – after all, you’ve got a business to run. Using social media and subscribing to relevant industry emails make it simpler to get the information you need. Doing this will allow you to stay on top of market trends to include in your initial business plan and for more long-term future planning.

Follow influencers in your industry to see what they talk about and how they create content for the audience that you serve. This will give you an idea of what resonates with your target customers when it comes to content and the form of content the influencer tends to use (video, written blogs, imagery etc.).

Read relevant publications in your sector to find out what is making headlines. Magazines or online blogs that share up-to-date opinions and thought leadership (influential content) will help you stay on the pulse of what is currently important to the industry.

Reading detailed reports and research can be time-consuming but will give you a good overview of the industry’s current state and any new developments. You can then update your business plan to follow the trends that arise from any data you’ve seen.

Some common areas will affect the running of your business, the trends in your business plan and the whole market landscape. Keeping on top of the following aspects and regularly checking in on them will ensure your business develops as the market does.

Your customer can make or break your business. If you don’t cater to their needs and wants, your business will not be on the radar of your target audience.

Let’s take an example – if your target customer is under 45, and you primarily do business online, you will need to ensure your website is optimised for mobile. This is because consumer behaviours have changed in recent years, and most searches are now conducted via mobile . If you don’t pick up on this development, your business risks being left behind when competitors optimise for mobile and you don’t.

Like our previous example, customer behaviour often changes with advances in technology. As mobile phones, and then smartphones, have become more able to operate as a computer, consumers have moved to using their phones out of convenience.

Keep on top of developments that are relevant to your business and make sure you can move with, and not against, the technology changes.

Every now and again, there will be a law change or new regulation that rocks many industries – such as GDPR in 2018. Staying up to date with regulations that could affect the way you run and market your business will save you weighty fines (especially in the case of data protection).

There may be more frequent regulation updates if you operate in an industry that requires you to follow safety guidelines or best practices, such as those that an electrician or builder will have to follow.

Ensuring that you are up to date on precautions and rules, as well as renewing any professional certifications you need to operate, will ensure your business plan reflects the changing face of your industry.

Using your research on your target customers and the sector, use the following steps to write up the market trends section of your business plan:

Current market overview, including which company has the biggest share or most influence
Where you fit in that market, what gives your business a competitive edge.
Current trends that impact your business operation
Any upcoming trends that may impact your business or the products/services you offer
Outline any plans on how you will keep up with trends
Upcoming regulatory changes

You can then follow this with your competitor research in your business plan, to give a full picture of your industry and where you fit in.

Now that you have the answers to questions like ‘what are market trends in a business plan’, you will be able to prepare a thorough market analysis to set up your new venture for success.

Countingup can help your new business by making your business accounting simple, too. Countingup is the business account with built-in accounting software. The app is helping thousands of business owners across the UK save time and money by automating the time consuming parts of accounting. Find out more here and get started today.

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Choosing to grow: The leader’s blueprint

Growth is something every CEO and business leader aspires to deliver, but for many, it remains elusive. About a quarter of companies don’t grow at all, and between 2010 and 2019, only one in eight achieved more than 10 percent revenue growth annually. 1 Statistics in this section are based on McKinsey’s analysis of data from Corporate Performance Analytics by McKinsey and regulatory filings, S&P Global, for the period 2010–19. Sustained, profitable growth is possible, however, and it comes down to “choice.”

About the authors

This article is a collaborative effort by Michael Birshan , Biljana Cvetanovski , Rebecca Doherty , Tjark Freundt , Andre Gaeta, Greg Kelly , Erik Roth , Ishaan Seth , and Jill Zucker , representing views from McKinsey’s Growth, Marketing & Sales and Strategy & Corporate Finance practices.

Do you, as a leader, make an explicit choice to grow? Or do you pay lip service to your growth ambitions and let your resolve falter if profit isn’t immediate?

When sustainable, inclusive, and profitable growth becomes a conscious, resolute choice, it shapes decision making across every area of the business. Growth becomes the oxygen of an organization, feeding the culture, elevating ambitions, and inspiring a sense of purpose. Growth leaders generate 80 percent more shareholder value than their peers over a ten-year period. Beyond creating shareholder value, growth attracts talent, fosters innovation, and creates jobs.

With only one in ten S&P 500 companies reporting growth above GDP for more than 30 years, sustained, profitable growth may seem difficult. But the choice to grow is paramount—and it is available to every leader, regardless of industry or economic climate. Indeed, many high-growth companies, including Hewlett-Packard, Burger King, Hyatt Hotels, Microsoft, and Airbnb, to name a few, were founded during economic downturns.

Incumbents have also achieved impressive growth during downturns. US-based retailer Target managed to deliver growth during each of the last two recessions. In 2000, Target doubled down on growth investments, adding new locations, products, and partnerships that resulted in double-digit growth for sales and profits. In 2008, Target analyzed customer trends and expanded its food offerings to include more fresh meat and produce; the food category has since added billions to annual revenue. In 2020, Target achieved record growth during the COVID-19 pandemic by investing consistently in online services and accelerating its ability to use stores as distribution centers and enable online-order pickups from their parking lots. 2 Ranjay Gulati, Nitin Nohria, and Franz Wohlgezogen, “Roaring Out of Recession,” Harvard Business Review , March 2010.

The leaders who choose growth and outperform their peers not only think, act, and speak differently; they align around a shared mindset, strategy, and capabilities. In turn, they actively track leading and lagging growth indicators to tie their aspirations to clear and measurable key performance indicators (KPIs). They explore and invest in opportunities both within and outside their core business. Their commitment to growth leads them to invest in an appropriate mix of enablers at the right time and scale, and they stay resolutely faithful to their growth vision in the face of unexpected challenges in their business and operating context, even turning disruption to their advantage.

Drawing on McKinsey’s extensive research into growth and leadership as well as our experience in partnering with leaders in every sector on sustainable, profitable growth , this article explores what happens when business leaders make and follow through on a purposeful choice to grow. 3 For more, see Mehrdad Baghai, Stephen Coley, and David White, The Alchemy of Growth , Basic Books, September 1999; Mehrdad Baghai, Patrick Viguerie, and Sven Smit, The granularity of growth: How to identify the sources of growth and drive enduring company performance , John Wiley & Sons, 2007. The leader’s blueprint for growth shows how subtle changes in thoughts and actions arising from choice can make the difference between sustained standout growth and remaining with the pack.

When a business leader chooses growth, that choice begins to shape behavior, mindset, risk appetite, and investment decisions, creating a growth orientation across the organization. In fact, growth leaders across the C-suite are 70 percent more likely than peers to have growth as their top priority. 4 Biljana Cvetanovski, Eric Hazan, Jesko Perrey, and Dennis Spillecke, “ Are you a growth leader? The seven beliefs and behaviors that growth leaders share ,” McKinsey, September 26, 2019.

Growth-oriented leaders also shape their thinking and actions toward growth over both short- and long-term horizons. They react decisively to shorter-term disruptions that can be turned into opportunities—what we term “ timely jolts ”—and build organizational resilience and agility to respond to change and leverage disruption. These leaders follow a timeless blueprint for growth that flows from mindset into growth pathways and execution (Exhibit 1).

Set an aspirational mindset and culture

C-suite growth leaders share a common series of mindsets and behaviors from their communications to their willingness to learn through failure. Those who display at least three of the five key growth mindsets are 2.4 times more likely to profitably outgrow their peers (Exhibit 2).

The first part of the timeless holistic growth blueprint is to support aspirations with clear targets, milestones, and motivators—creating a North Star that feeds the broader strategic and cultural narrative of the business. Leaders are able to commit their company to action and maintain this focus in the face of timely jolts, inspiring an organization-wide culture that continually seeks out and pursues growth opportunities.

On the other hand, the leader who aspires to growth but underinvests in initiatives or removes funding from growth is one whose actions do not match their aspirations. C-suite leaders who choose growth are much less likely to yield when challenges arise, finding opportunity in headwinds and reasons to innovate where others retreat to conventional defensive playbooks.

A further differentiator of growth leaders is their ability to build organizational buy-in, including from the board and investors. They tend to directly involve the board in their growth planning and they proactively communicate with investors 5 For more, see “ Where companies with a long-term view outperform their peers ,” McKinsey Global Institute, February 8, 2017. using significant and credible targets to show how the growth plan will generate value. Growth leaders allocate the resources required to achieve goals and are more willing to change their operating model to enable growth, if that is what is needed.

Activate the growth pathways

When leaders choose growth and develop the right leadership mindsets and behaviors to support that choice, their natural position is to look for opportunity wherever it exists. Those companies that set growth strategies to address all available pathways to growth are 97 percent more likely to achieve profitable above-peer growth.

The second part of the timeless holistic growth blueprint is activating three pathways: expanding the core business, innovating into new markets and adjacencies, and purposefully pursuing opportunities for breakthrough growth through new-business building or mergers and acquisitions (M&A).

The most successful companies are able to balance and sequence these growth choices in response to their changing operating environments, advances in technology, and emerging customer needs and preferences.

Rippled effect on liquid surface caused by the touch of a iridescent sphere

Mindset to action: Imperatives for Growth

Expand the core business.

Growth begins with the core, and growth leaders understand the importance of optimizing their current core business. With more than 80 percent of total revenue growth, on average, derived from the core, achieving excellence in current operations is crucial. 6 Statistics in this section are based on McKinsey’s analysis of data from Corporate Performance Analytics by McKinsey, regulatory filings, and S&P Global, for the period 2005–19; we have analyzed the 3,000 largest public companies as of 2018 reporting revenues by segment. Total revenue growth split is derived from the summation of the respective company segment revenues in this sample. Some sectors—healthcare, for example—achieve as much as 90 percent of growth from the core business, while others, such as financial services, generate around 74 percent from the core and 23 percent or more from adjacent opportunities (Exhibit 3).

These variations are partly explained by the idiosyncrasies of different industries. For example, healthcare businesses make long-term R&D and capital investments for innovation, but their patents enable them to generate most of their growth within the core. Financial-services companies, on the other hand, tend to be more able to move into adjacent services, with many companies actively making big bets across industry sub-sectors (eg, investment banks entering wealth management, and vice versa).

Regardless of industry, growth leaders turbocharge their core through a mix of strategic shifts to higher growth pockets (for example, shifting product mix to higher growth value or premium segments and higher growth channels such as e-commerce), innovation of the core products and services, and improved executional excellence in their commercial capabilities.

Having a growth mindset is especially important for the core business. Growth outperformers almost always grow their core—either through their main products, sectors, or local market. In fact, it is unlikely that they can raise their growth trajectory without winning in their local market. 7 Defined as the largest region in the portfolio by revenue. In fact, fewer than one in five of the companies in our sample that had below-average growth rates in their local region managed to outperform their peers in growth.

Whatever the exact mix of strategies and focus areas, growth leaders are maximizing their core through all available means. And they are twice as likely to report having identified pockets of growth within their existing business.

Innovate into adjacencies

Having a strong core is essential. Outperformers build beyond it to achieve their growth aspirations. Businesses that expand into adjacent industries or segments are 20 percent more likely to achieve greater growth than their peers.

The obvious places to look for growth are new geographies and adjacent industries where growth leaders can adapt their existing offerings to serve new customer segments. For example, CVS Health transformed into a consumer-centric, integrated health solutions company by expanding its business from pharmacy and retail to healthcare services, which accounted for 67 percent of the company’s revenue growth from 2005–19.

Growth leaders recognize the need to unlock the next wave of growth through expansion beyond the core. However, choosing the best adjacencies is critical. Growth leaders are increasingly harnessing advanced analytics to identify promising or previously overlooked opportunities that leverage core competencies and provide a good chance to establish a strong leadership position. McKinsey research shows that businesses that expand to adjacencies with high similarity to their core and exploit their unique competitive advantages are more likely to profitably outperform their peers on growth.

Outperformers use the full growth blueprint to excel in adjacencies, with a particular focus on strategies that build on core competencies. They use and refresh growth maps to consistently surface opportunities, to understand which are most achievable, and set growth strategies to capture them. They choose among the different avenues to grow adjacently, such as M&A or business building, and they evolve their operating models to support these growth choices.

Growth leaders are also increasingly building ecosystems around their core capabilities and assets and deploying new offerings into adjacent products or markets. Tencent, for instance, has become an Asian tech giant worth around $500 billion through its online platforms that include messaging, gaming, payments, e-commerce and advertising—in addition to evolving its social messaging app WeChat into an extensive “super app.” Tencent’s full ecosystem offering spans fintech , entertainment and media, cab hailing, location sharing, and more, fueling a revenue compound annual growth rate of 28 percent over the decade 2011 to 2021.

Ignite breakout businesses

According to McKinsey research on more than 1,000 business leaders, on average, executives believe 50 percent of their revenues will come from new products, services, or businesses within the next five years. Not surprisingly, many are looking beyond natural adjacencies to exploit entirely new business opportunities. Between 2018 and 2020, “new-business building” doubled its appearances among the top three items on executive agendas.

Expanding into new markets through business building can unlock new opportunities without cannibalizing existing products and services. Done right, the rewards can be well worth the risk, as illustrated by a number of growth leaders across different industries.

Amazon famously expanded beyond its e-commerce business into public cloud services through Amazon Web Services (AWS). By leveraging its core competencies of brand and commercial strength, it built AWS into a business that generated $62 billion revenue.

Science and technology innovator Danaher Corporation combatted the single-digit growth in its core industrial businesses by looking toward high-growth markets in life sciences and niche diagnostics. After testing the waters with small acquisitions and investing heavily in its platforms business, Danaher spun off its old industrial core, Fortive, repositioned life sciences and diagnostics as its new core business—and beat the S&P 500 by 3.8 times between 2002 and 2016. While core growth is critical, investments in breakout opportunities could enable a long-term shift to a new core within a higher-growth market.

Marcus by Goldman Sachs launched its first digital consumer business in 2016, allowing customers to bank from their phones. In the ensuing six years, it has attracted millions of customers, accumulated deposits of over $92 billion, and made more than $7 billion in loans via a combination of organic growth, acquisitions, and partnerships with Apple and Amazon.

Growth leaders can improve their odds of achieving growth in breakout opportunities by committing to innovation , identifying and understanding the needs and wants of valued customers, and developing the right value propositions to appeal to them. Given the accelerating pace of innovation, growth leaders also look to agile methodologies , strategic alliances, and M&A, with a willingness to rapidly test and learn, fail and iterate, and invest in scaling opportunities.

Of course, pursuing breakout growth can require longer-term investment and commitment before seeing returns. That’s why growth leaders need the mettle to stay the course and make significant investments—or the sense to know when to call it quits.

Execute with excellence

This is the critical and third portion of the timeless holistic growth blueprint, where strategy meets action, and orchestrated execution is the final step in achieving growth. Execution works hand-in-hand with strategy to empower leaders to make the right choices at the right time to drive both short-term and long-term growth.

Leaders who choose growth support their ambitions by prioritizing a critical set of execution enablers: operating model and resource allocation, ecosystems, M&A, joint ventures and alliances, and functional capabilities.

Built-for-growth operating models and resource allocation

Leaders who fully commit to growth choose these initiatives for purposeful and assertive investment and are 60 percent more likely to regularly reallocate resources from lower-return to higher-return spaces. These leaders fund more dynamically, relying less on historical budgets that can be psychologically “anchoring,” and they actively explore how to fuel growth without eroding their existing core businesses. 8 Tim Koller, Dan Lovallo, and Olivier Sibony, “ Bias busters: Being objective about budgets ,” McKinsey Quarterly , September 28, 2018; Michael Birsham, Marja Engel, and Olivier Sibony, “ Avoiding the quicksand: Ten techniques for more agile corporate resource allocation ,” McKinsey Quarterly , October 1, 2013.

Alongside this willingness to dynamically reallocate resources , growth leaders are more likely to have multiple, tailored operating models to support their unique growth initiatives and opportunities. While the core business may have a distinct, more traditional operating model, breakout opportunities may adopt a more agile, learning-driven operating approach , for example, having small, cross-functional teams with the autonomy to focus on rapidly building and testing products, features, or services with customers. They segment their product-development processes and combine standard product-development stage gates for incremental innovations while using venture-capital-inspired stage gates and funding mechanisms for bolder growth projects. This agility helps them respond robustly to timely jolts and opportunities.

In managing performance, growth leaders adopt a growth vocabulary, leveraging the adage, “You get what you measure.” They actively track leading and lagging growth-oriented metrics, such as recurring revenue, revenue per customer, and customer-acquisition cost, tying them to organizational goals and incentives.

Strengthen ecosystems, M&A, and joint ventures

Specialization in a sea of sameness is a differentiator. That’s why growth leaders often look outside of their businesses to find quick access to complementary skills and capabilities to buy or scale innovation and growth. Those who do this are 30 to 50 percent more likely to continually scan for these types of alliances, joint ventures, and M&A opportunities.

In recent years, digital M&A has become increasingly popular and effective, accounting for double the share of all M&A value from 2011–21. Businesses are becoming increasingly strategic about how they evaluate and leverage these digital transactions, from acquiring new talent and capabilities to accessing new markets and products. 9 Michael Bogobowicz, Anika Pflanzer, Leandro Santon, and Brett Wilson, “ How to find and maximize digital value in any M&A deal ,” McKinsey, November 9, 2020; CapitaIQ, McKinsey analysis. Many companies with programmatic M&A strategies (that is, steadily growing through two or more acquisitions of less than 30 percent of their own market cap per year) have added digital-investment themes to their M&A blueprints. Over almost 20 years of research, it has become clear that programmatic M&A is the only M&A strategy that delivers outsized total shareholder return (TSR) . M&A investment themes, especially those on digital M&A, should be highly specific and clearly articulate how they will add value for the acquirer.

Forming ecosystems with partners is another way to build capabilities and expand offerings more quickly, while simultaneously enhancing customer experience and enlarging reach and innovation opportunities across the ecosystem. This creates value along two dimensions—it allows participants to consolidate a range of customers, often across sectors, and to play a pivotal role in optimizing touchpoints in both B2C and B2B.

Functional capabilities

Execution is impossible without the right functional strengths and growth leaders identify which new functional capabilities are needed—or need to change—to support growth initiatives, both in the short term and over longer-term innovation horizons.

From building out AI and advanced analytics platforms to deepening their customer experience capabilities—and even enhancing or modernizing existing capabilities like pricing and marketing—growth leaders ensure the organization’s capabilities are positioned to fuel growth. While the exact blend varies by industry and company, a common cross-sectoral focus point is harnessing digital and analytics to revamp distribution, marketing returns, customer value management (CVM), 10 Customer value management is a systematic approach to working with loyal customers. It is based on personalized offerings targeted to meet particular customer needs, created using advanced analytics, and aimed at increasing lifetime customer value through raising purchasing frequency and average basket size. and dynamic pricing. 11 Rachel Diebner, David Malfara, Kevin Neher, Mike Thompson, and Maxence Vancauwenberghe, “ Prediction: The future of CX ,” McKinsey Quarterly , February 24, 2021; Ralph Breuer, Kedar Naik, Bogdan Toma, and Martina Yanni, “ Executive quick take: A guide to implementing marketing-and-sales transformations that unlock sustainable growth ,” McKinsey, September 23, 2019; Matt Deimund, Michael Drory, Daniel Law, and Maria Valdivieso, “ The five things sales-growth winners do to invest in their people ,” McKinsey, October 9, 2018; Minti Ray, Stefano Redaelli, Sidney Santos, Jared Sclove, and Andrew Wong, “ Accelerating revenue growth through tech-enabled commercial excellence ,” McKinsey, December 4, 2019.

In distribution, e-commerce is a powerful lever for collecting valuable digital customer data along the purchasing journey and ensuring effective and measurable media spend. Nike, for example, was able to increase its nike.com e-commerce platform’s contribution to sales from 7.5 percent to 24 percent, thereby fuelling a compound annual growth rate of 6.7 percent from 2017–21, a time frame that includes the height of the pandemic. 12 Statista, ecommerceDB, and S&P Capital IQ.

For customer value management, investing in greater personalization through advanced analytics and digital capabilities can improve both the customer experience and client lifetime value. American Express, for instance, leverages advanced analytics to provide customized recommendations to customers based on their location, opening additional transaction opportunities both for their partners and for their own credit cards.

Greater analytical sophistication enables companies to differentiate pricing across dimensions such as region, channel, and customer lifecycle. 13 Claus Heintzeler, Mathias Kullman, Karin Lauer, and Maximilian Totzauer, “ Pricing and promotions: The analytics opportunity ,” McKinsey, June 28, 2021. A leading Asian e-commerce company was able to increase gross margins by ten percentage points and gross merchandise value by three percentage points by developing a dynamic pricing capability. 14 Gadi BenMark, Sebastian Klapdor, Mathias Kullmann, and Ramji Sundararajan, “ How retailers can drive profitable growth through dynamic pricing ,” McKinsey, March 27, 2017.

Commercial capabilities are bolstered by investments in digital—in fact, growth leaders are 60 percent more likely to have successfully used AI and advanced analytics to predict customer behaviors and become a “sensing and predicting” organization. Growth leaders also tend to invest in expanding and deepening their customer experience capabilities to streamline and personalize customer journeys.

Beyond the commercial excellence, growth leaders map R&D and product development portfolios, balanced across incremental innovations and bolder long-term breakout initiatives with clear mapping to the capabilities needed to execute. Tangentially, it is imperative to ensure that growth leaders are investing in their people, creating a pipeline of talent that will help strengthen and broaden the tools needed to achieve their growth aspirations.

Choosing to grow: the subtle difference between success and failure

The growth blueprint defines the timeless elements on which leaders need to focus diligently once they’ve made a deliberate and purposeful choice to grow.

This blueprint prepares an organization to grow in the face of timely jolts. The blueprint encourages leaders to answer a series of clear questions:

Am I setting the right aspiration, mindset, and culture to encourage growth? Are my ambitions high enough, and how can I ensure my organization has the full potential to achieve it?
Am I actively choosing growth opportunities across my core and adjacencies?
Am I establishing the right enablers to execute against my growth aspirations and strategies?
Do I have the right operating model and resource allocation to achieve my growth ambitions?
And am I investing in the right functional capabilities?

The choices leaders make in response to these questions differentiate those who achieve growth from those who aspire to it but don’t get results.

Take two leaders of similar-sized businesses operating in the same market. Both see an opportunity for growth and pursue it, but their outcomes are very different. Why?

The one who made a choice to grow aligned their board and leadership team on the company’s direction and dedicated the necessary resources to growth. They adapted the operating model for the long term and understood the risk profile of the new businesses they were trying to build. They invested meaningfully in building the right functional capabilities, sometimes at the expense of a few quarters of earnings, to achieve their long-term growth aspirations.

The other leader, who didn’t explicitly “choose growth,” also did a lot of things right. They hired the right talent and took the time to understand the new businesses they wanted to build. They believed they were allocating enough resources to growth, but ultimately their focus was divided by an emphasis on quarterly earnings and short-term profitability. Though they aspired to growth, they didn’t have the long-term strategy or commitment to achieve it. They tried to protect the management team so they could meet their short-term goals but didn’t secure buy-in from the board for long-term growth initiatives.

Making the conscious choice to grow creates powerful momentum that orients the entire business toward that goal, from the C-suite to frontline employees. The growth blueprint defines the timeless elements on which leaders need to focus diligently once they have made a deliberate and purposeful choice to grow. It also prepares an organization to unlock growth opportunities in timely jolts. The clarity of purpose and vision that comes from choice is what helps leaders and their teams believe in the seemingly impossible and make it happen.

Michael Birshan is a senior partner in McKinsey’s London office, where Biljana Cvetanovski is a partner; Rebecca Doherty is a partner in the San Francisco office; Tjark Freundt is a senior partner in the Hamburg office; Andre Gaeta is an associate partner in the Sao Paulo office; Greg Kelly is a senior partner in the Atlanta office; Erik Roth is a senior partner in the Stamford office; Ishaan Seth and Jill Zucker are senior partners in the New York office.

The authors wish to thank Jaidit Brar, Luis Cerquiera, Vincent Cremers, Brian Gregg, Eric Hazan, Martin Hirt, Anna Koivuniemi, Pablo Leon, Duncan Miller, and Dennis Spillecke for their contributions to this article.

We are also grateful to the many McKinsey colleagues who contributed their industry expertise and perspectives to this research: Marco Aukofer, Matt Banholzer, Kurt Bazarewski, Dani Ebersole, Stephen Guerin, Tim Koller, Karin Löffler, Katherine Lovemore, Patrick McCurdy, Sakina Mehenni, Camille Meeùs, Bridget Morton, Michael Park, Tido Röder, Jeff Rudnicki, Manny Sasson, Balint Stellek, Marija Vukojevic, Qian Wan, and Michelle Wycoff.

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10 Business Growth Strategies + Successful Examples

Casey O'Connor

What Is a Business Growth Strategy?

How to develop a business growth strategy, 10 business growth strategies explained, examples of successful growth strategies, tips for business growth in 2023.

All businesses, regardless of size or industry, hope to achieve growth in their lifetime.

The specific intended outcomes of business growth goals will vary depending on the size of your company, its strengths and needs, and its position in the market.

Unfortunately, although all businesses aim to grow, only 25% of them make it to 15 years of operation. Effective methods and strategies must be executed correctly in order to expand; this is where business growth strategies come into play.

A business growth strategy is a framework of the actions a business will take to meet their growth goals, and can help your organization achieve them for scalable success.

In this article, we’ll go over everything you need to know about business growth strategies, including what they are, how to develop one, and ten of the most effective ones available for businesses today.

Here’s what we’ll cover:

How to Develop a Business Growth Strategy

A business growth strategy is an outline of the methods, tactics, and specific actions an organization will use to meet business goals.

Business growth strategies can help businesses achieve a variety of different goals.

Some business growth strategies are focused on revenue, while others prioritize the size of the customer base.

Some business growth strategies are all about increasing an organization’s physical presence (opening a new store location, for example), while others are about developing new products or marketing to new audiences.

A business growth strategy is basically an action plan, based on relevant market research, that explains exactly how your business will grow. It’s designed to help businesses capture more market share.

The specifics of your business growth strategy will depend on the unique needs of your business.

That being said, the process of developing the framework for new business growth strategies is more or less the same each time.

how to develop a business growth strategy

1. Perform Market Research

Solid business growth strategies are always based on recent and relevant market data.

Thorough market research will give you insight into current and potential customer preferences, industry trends, and your company’s position in the market relative to its competitors.

It’s extremely important to get the lay of the land, so to speak, before you design your business growth strategy. Effective business growth goals need to be created using context from the overall market.

2. Establish Goals

You can’t have a business growth strategy without concrete goals.

In the beginning, try to plan short-term goals. Your business growth strategies should be focused on month-long or quarter-long periods as you get started. This will enable your team to go through the goal-setting and strategy-planning process quickly and frequently.

3. Identify Your Growth Strategy

There are a number of different specific growth strategies for your team to consider that may meet your growth needs. The growth strategy you choose will ultimately depend on your organization’s budget, opportunities, competition , and goals.

We’ll go over some of the most effective business growth strategies in the next section of this article.

4. Map Out Your Execution Plan

Once the high-level planning is complete, it’s time to outline the exact actions your team will take to meet your growth goals.

business growth strategies: go-to-market-strategy

5. Create a Forecast

business growth strategies: sales forecast

6. Monitor, Measure, and Optimize

Once you start executing your business growth strategy, you need to monitor its progress in real-time.

Make sure you’re measuring your activities and their results at regular intervals, and follow a standardized process for tracking and analyzing data.

Tip: Ensure you have the right tools in place to ensure growth with our free blueprint below.

The Optimal Technology Stack for B2B Sales Teams

Following are 10 of the most effective and common business growth strategies.

1. Market Penetration

A market penetration strategy is designed to help your organization increase its market share. The goal is to sell more of an existing product in an existing market.

One way to achieve a market penetration strategy is by lowering prices or offering promotions and discounts.

Market penetration is a particularly effective strategy for SMB businesses because it is low-risk.

Other effective tactics in a market penetration strategy include:

Discounts for bulk/volume purchases
Increase the number of distributors/dealers you work with
Offer free trials
Direct marketing

The bottom line is to sell more of your product in your existing market. In a market penetration strategy, the company is aiming to reach the maximum number of customers in the market until it becomes saturated.

2. Market Development

A market development strategy is all about selling existing products to new markets. This business growth strategy is aimed at growing the customer base. It works well for companies who are still working to find their position in a strong existing market.

Market development relies on astute and thorough market research. Succeeding with this strategy is about more than just beating out your direct competitors. You may need to explore new geography, new customer segments, or new channels. Franchising is also a good option for certain industries.

Market development can be very lucrative; most companies achieve the most profitable growth when they’re able to move into an adjacent target market.

3. Product Expansion

A product expansion business growth strategy relies on the creation of new products and services. These new offerings help your organization increase their market share.

Many teams get creative with a product expansion strategy. It doesn’t always mean that you need to create brand-new products. You could also add updates to existing products, or add new varieties. You could also create bundles of existing products.

Market research and marketing strategy analysis will help you determine the market needs and how you can most effectively tweak your offerings to meet those needs.

4. Acquisition

Most people are very familiar with acquisitions. An acquisition is a business occurrence in which one company purchases another company.

Acquisitions are sometimes lumped together with mergers, but the two are actually slightly different concepts. In an acquisition, one company takes over another one. In a merger, two companies join together.

Acquisitions can be extremely profitable, but they require a lot of capital upfront, healthy cash flow, and significant debt capacity. For those reasons, acquisitions are usually completed by mature companies.

If your organization can manage the expenses, though, they’re a great business growth strategy. Acquisitions reduce competition, give you access to proprietary technology, and expand your customer base.

5. Alternative Channels

One cost-effective business growth strategy is marketing on alternative channels.

This strategy allows you to potentially reach new markets without creating any product changes. Exploring alternative channels is a very popular business growth strategy for small businesses who are just getting off the ground.

Consider the following alternative channels as you grow your business:

Website presence
Yelp business page
New platforms for sales, like Amazon, eBay, or Etsy
Paid search ads
Wholesalers
Email marketing
Social media (Facebook, Twitter, LinkedIn, Instagram)
Business blog

Omnichannel marketing is growing in popularity and is a very effective way to meet sales goals in the 21st century.

6. Strategic Partnerships

In a strategic partnership, two companies join forces for mutual benefit, while each still maintaining their own brand identity and operations.

Partnerships allow each company to access the other’s customer base. It also allows for the shared use of critical resources like manpower, equipment, and technology.

Because there’s less at stake, partnerships are more common than mergers or acquisitions.

7. Market Segmentation

With a market segmentation growth strategy, sales and marketing teams work to carefully segment their markets based on factors such as geography, demographics, or buying preferences.

This highly-targeted segmentation allows sales teams to focus on and specialize in segments that are less explored than others already served by the competition.

business growth strategies: personalization is key to winning business

8. Organic Growth

The most ideal business growth strategy is known as organic growth.

Organic growth requires little to no advertising, mergers, or acquisitions, and instead represents an optimized set of conditions that allow your marketing campaigns and products to reach many parts of your target audience without much effort on your part.

business growth strategies: customer acquisition cost

9. Diversification

This type of business growth strategy can be risky, but also has a high return when executed correctly.

Diversification means that sales teams sell either new products, or sell to new markets — or, in some cases, both.

Horizontal diversification: sales reps sell a new product to the current market.
Vertical diversification: a business starts competing with its suppliers or customers.
Concentric diversification: a company creates a new product that’s similar to an existing product.
Conglomerate diversification: sales reps sell new products to new audiences.

Diversification requires a lot of capital and has the highest risk of failure out of all of the business growth strategies outlined in this article.

10. Cost Reduction

A cost reduction business growth strategy relies on organizations to reduce their operating costs. This frees up cash for reinvestment into growth opportunities and improves your overall bottom line.

Here are some strategies for implementing a cost reduction strategy:

Use accounting software to reduce or eliminate errors
Go paperless
Consider automation and/or outsourcing where possible
Reduce traditional advertising methods and go digital instead

There is no one-size-fits-all when it comes to business growth strategies. You may find that several could fit the needs of your team, or that your needs change over time. It’s perfectly okay to use a variety of strategies over time — or even simultaneously.

Every brand with even an inkling of name recognition has successfully used a business growth strategy. Here’s a look at how some of the world’s most well-known companies have used popular business growth strategies to succeed.

Market Penetration: Facebook

business growth strategies: Facebook market penetration

When Mark Zuckerberg launched Facebook, he shared the platform with only his fellow Harvard students. He later opened it up to Stanford, Yale, and Columbia. Later, again, he went on to share it among all the Ivy League schools, and some select Boston ones as well.

This is a perfect example of market penetration. Zuckerberg took his existing product and maximized the number of customers he “sold” it to within his market.

Strategic Partnership: Lyft & Taco Bell

business growth strategies: Lyft and Taco Bell strategic partnership

Lyft & Taco Bell joined forces for one of the most memorable (and delicious) strategic partnerships in pop culture history.

During the partnership, Lyft offered riders free access to “Taco Mode,” during which passengers could make a pit stop at Taco Bell on the way to their destination. This drove sales up for Taco Bell, and drew hungry customers away from competitor Uber and into the backseat of a Lyft.

Diversification: Amazon

business growth strategies: Amazon diversification

It’s a well-known fact that the online retailer Amazon started as a books-only e-commerce platform.

Over time, the company expanded to sell toys, DVDs, music, furniture, and — eventually — just about anything you could ever want.

This is a textbook example of a diversification business growth strategy.

Here are some of our best tips for business growth in 2023.

Carefully Consider and Combine Strategies

There are many more than the ten business growth strategies outlined here in this article, and each one has advantages and drawbacks.

Take time — and even trial and error — discover which meets the needs of your specific business goals at any given time.

In many cases, it’s also appropriate to use more than one business growth strategy at the same time.

Understand Your Brand Identity

In order for your business to grow, you need to have a very nuanced and thorough understanding of your brand, its identity, and its position in the market.

Your business’s strengths, differentiating factors, unique selling points (USPs) , and core competencies will all help your business grow in a sustainable way.

Be Ready to Pivot

Successful and scalable business growth requires flexibility.

Business growth strategies are great because they help sales and marketing teams stick to a plan, but they also allow teams to monitor progress and adapt strategies as needed.

The most successful businesses are the ones that keep a careful pulse on their business progress and are ready to make changes as needed.

Automate Everything

Truly scalable growth requires capable systems running behind the scenes.

Sales reps can’t afford to waste time entering data, manually setting appointments, and collating buyer insights into something actionable.

Sales software like Yesware can help reps save time by automating administrative tasks, so they can focus on revenue-generating sales activities.

What business growth strategies have been successful for your business?

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Plan Projections

ideas to numbers .. simple financial projections

Home > Business Plan > Market Size in a Business Plan

Market Size in a Business Plan

… the market size looks like this …

What is Market Size?

To the investor, the solution in itself has no value unless it can be realized in the market place. Ultimately, it will be the industry market size that decides the value of your business to an investor and, as a rule of thumb, the bigger the available market, the better.

How to Calculate Market Sizes

TAM (Total Available Market) is the total market size (people, revenues, units etc.) who have the problem you are seeking to solve today.

SAM (Served Available Market) is the part of the TAM who are able to use your solution to the problem. This is your target market .

Available Market Size Estimation

The total available market or TAM is based on the number of properties in the region which use lawn care treatments. Using a top down approach, Government statistics might show that there are six million properties with gardens and industry analysis reveals that 3% of properties use lawn care treatments, and spend an average of 150 per year. The TAM is calculated as follows:

TAM = 6 million x 3% x 150 = 27 million per year

This means that if your business operated throughout the entire region with no competition its revenues would be 27 million per year. TAM defines the maximum size for the market the business operates in.

However, at the moment not all of the TAM are able to use your lawn care service as you only have one lawn care outlet in one town in the region. The market which is able to use your solution is limited to the town, so the serviceable available market or SAM is based on the number of properties with gardens within the town. Again, Government statistics might show that there are one million properties with gardens in the region, so the SAM is given as follows:

SAM = 1 million x 3% x 150 = 4.5 million (16.7% of TAM)

If there was no competition within the town and you had the resources to provide the service , then the revenue from the business would be 4.5 million per year. The SAM represents 16.7% of the TAM.

Market Size and Growth

The investor will also want to know whether this is a growing or declining market. The market size section of the business plan should also give an indication of the potential for growth over the next five years. We might be able to find additional market size data which shows that the number of properties with gardens will grow to 20.5 million, and the number using lawn care treatments is expected to increase to 4%, with an average spend of 165. the TAM is calculated as follows:

TAM = 6.5 million x 4% x 165 = 42.9 million per year in five years time

Like wise for the town the number of properties with gardens might be expected to increase to 1.15 million, and the SAM is given as follows:

SAM = 1.15 million x 4% x 165 = 7.59 million (17.7% of TAM)

Market Estimate Presentation in the Business Plan

The business plan market size section can be presented in a number of formats, but a simple column format setting out the TAM and SAM now and in five years time, will allow the investor to quickly ascertain how big the market for the product could be and it prospects for growth over the duration of the business plan.

Market sizing is an important part of the business plan process. But this is planning not accounting. The market size section is an educated guess at how big the available market for the product is and aims to show that a successful launch and continued growth for the product is possible. It is based on available statistics and trade association data.

A few key points should be remembered when trying to determine market size

Start from verifiable and accurate base data. In the above example, the starting point was a government statistic based on the number of properties with gardens.
Double check any information with an alternative source if possible.
Check the results make sense.
Check the results using a bottom up calculation. For example, if you know a lawn care business in the region has revenue of 500,000 and estimated 2% of the market, then the TAM should be in the order of 500,000 / 2% = 25 million compared to the 27 million calculated above.
Keep the industry definition narrow, in this case lawn care treatments.
Be specific, don’t try and say for example, there are millions of properties in the world with gardens and if we can take a very small percentage of that our plan will work.
The analysis will differ depending on whether you are dealing with an existing market or a completely new market. For an existing product there will be market and industry data available, for a new product you may need to carry out market size research with potential customers and work upwards from there.

This is part of the financial projections and Contents of a Business Plan Guide , a series of posts on what each section of a simple business plan should include. The next post in this series is about the analysis of the target market for the business plan product.

About the Author

Chartered accountant Michael Brown is the founder and CEO of Plan Projections. He has worked as an accountant and consultant for more than 25 years and has built financial models for all types of industries. He has been the CFO or controller of both small and medium sized companies and has run small businesses of his own. He has been a manager and an auditor with Deloitte, a big 4 accountancy firm, and holds a degree from Loughborough University.

8 Growth Plan Examples for Your Business

Table of Contents

When it comes to business growth, companies have plenty of opportunities to invest. But because there are so many options of where and how to invest, deciding what’s right for your organization can be overwhelming.

This article covers eight growth plan examples to reach a more extensive customer base, surpass competitors, and expand your business.

What Are Business Growth Plan Strategies?

Business growth plan strategies help a company grow, allowing the company to potentially become stronger, larger, and more profitable. Growth might occur through raising capital from strategic investors, developing new products, and reducing advertising costs to lead to a better outcome.

Business growth plans are dynamic tools used by management to grow the company’s size and market share. But the plan itself is typically designed with investors in mind. This is so that investors may understand how the company they’ve invested in intends to spend their money and develop as a business. A thorough business growth plan will achieve that objective.

Why Are Growth Strategies Important?

A growth strategy is a set of actions and decisions meant to increase the size of your business over a specified period of time. This can be anything from opening a new store to entering a new market in order to gain market share. This can result in a growth in revenue, profit, or other variables of your business.

Moreover, growth plans provide your business with a goal and long-term direction. You can maintain your focus on the future by laying out a plan of action for areas where your business might be improved.

Through these growth strategies, You may enhance upon what is already effective and make changes to things that require improvement.

Finding the most effective plan for your business is vital because no growth strategies are universal. However, breaking down your ideas into smaller bits will help you analyze scopes of improvement and accomplish specific objectives.

Types of Growth Plans for Your Business

The types of growth plan vary based on what goals you’re trying to meet. An effective growth plan is one that is as specific as your goal and as flexible as your team. The most common types of business plans are:

Market Strategy

Growth plans should be designed around the market strategy; these range from a target market approach to a revenue-generating strategy. If you have just begun your company, these strategies might be simple and small to keep the company’s growth manageable.

Speak to your current and potential customers to learn what they want and are looking for while formulating your strategy.

Development Strategy

A development strategy tries to open up a new market for the goods and services offered by your business. This comprises creating consumer profiles and looking for new market segments and demographics to target with marketing and advertising.

Product Strategy

A product strategy plan helps entrepreneurs find new and innovative products for their company and develop a marketing plan to generate sales.

Such a plan aims to balance the need for a creative new product with the need for stability and scalability. A product strategy plan also helps the entrepreneur create a successful product launch, ensuring strong sales.

Diversification

Development and product strategy are both elements of diversification. Chunking down product sales can be an excellent way to grow your business by diversifying your offerings.

You can increase your revenue by getting into other markets and pricing your product differently. You can also increase your influence by providing a similar product in another market with the same benefits. This will help you interact with new customers and create opportunities for new sales.

Top 8 Growth Plan Examples

A growth plan is a business development strategy designed to help an enterprise grow and increase profitability. It helps plan out long-term and short-term goals and focuses on how an enterprise can grow cash flow, sales, and other metrics.

Following a suitable growth plan can help you reach a more significant portion of the market share. Below are the top eight growth strategies frequently used by businesses.

1. Start Promotions

Promotion starts with community engagement. This can be accomplished through social media marketing and is key at any stage of your company’s growth plan. Building brand awareness and incorporating social advertising into your current marketing mix will help propel you to the next level.

2. Viral Loops

Viral loops are a marketing technique designed to generate word-of-mouth advertising. Viral loops work by creating a loop, which is a back-and-forth process that establishes and reinforces a relationship between two or more people.

3. Check Pricing

Pricing is a marketing activity that relies on the knowledge and experience of your business’s goals and the market’s needs. Companies could use low prices as a growth strategy. Consumers are frequently drawn to your brand when you provide a more affordable option than your competitors.

4. Ensure Quality

A business reflects its quality by measuring its team and customers, as well as its ability to generate revenue and competitive advantage. Businesses that frequently concentrate on raising the quality of their goods and services reap the rewards.

With a business plan, you can create a quality company culture. As a result, you can have an efficient sales and marketing strategy with increased customer trust and recommendations.

5. Word of Mouth

Word of mouth can be a great growth strategy. If you need it to be, you need to promote your products or services in a way that brings in talk.

Provide perks for influential people in your industry, such as celebrities, influencers, and top journalists. They will most likely help promote your product for you. All the more reason to learn leadership skills!

6. Strong Branding

If you want your business to grow, it’s vital that you have a strong brand. Building a strong brand means not just promoting your business but also guaranteeing your customer a consistent experience and the trust of a brand.

One way to implement a strong brand is by creating a unique value proposition for your customers that other companies cannot offer.

7. Targeted Emails

Targeted emails are an effective way of determining the most effective way of improving your business. They can be sent to targeted customers, departments, employees, and clients. They may be sent to a group of people in a personalized manner using keyword phrases that reflect their role or level of importance. You may send emails based on age, shopping habits, and region to increase engagement through relevancy.

8. Customer Experience

Good customer experience is not just about a great product. It’s also about how you and your team create unforgettable interactions with customers, investors, and partners.

You can do this by offering a live chat feature for customers on your website. You can also send personalized emails thanking customers and suggesting additional products based on past purchases.

These methods boost customer loyalty, increasing your possibility of gaining repeat customers.

Growing a business is not easy. Today we have thousands of ways to build a business and build an exit strategy. But we must have business growth plans to help guide our decisions in the short and long term. So before you strategize your first growth plan, go through these top 8 examples and analyze the areas of improvement for your business expansion.

8 Growth Plan Examples for Your Business

Abir Ghenaiet

Abir is a data analyst and researcher. Among her interests are artificial intelligence, machine learning, and natural language processing. As a humanitarian and educator, she actively supports women in tech and promotes diversity.

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10 Marketing Plan Examples to Elevate Your Marketing Efforts

Sudarshan Somanathan

Head of Content

May 23, 2024

Yogi Berra , the baseball player, once said, “If you don’t know where you are going, you will end up someplace else.” Having a true north star to navigate toward is as critical to a sportsperson as it is to a business.

Once you know your objectives, it’s time to make a plan to achieve it. Today’s business teams make a wide range of plans across project management, tech architecture, talent management, and more.

In this blog post, we explore one of the most critical business plans for market success: The marketing plan.

What is a Marketing Plan?

Elements of a marketing plan, 1. content marketing plan, 2. social media marketing plan, 3. email marketing plan, 4. search engine optimization (seo) marketing plan, 5. traditional marketing plan, 6. growth marketing plan, 7. influencer marketing plan, 8. launch marketing plan, 1. visit baton rouge: tourism promotions plan, 2. safe haven family shelter: brand marketing plan, 3. university of illinois: enrollment marketing plan, 4. coca-cola’s pandemic response, 5. openoffice: strategic marketing plan, 6. lakeland, tennessee marketing plan, 7. lush cosmetics, 8. bay area rapid transit: strategic marketing plan, 9. northwest territories tourism marketing plan , 10. public health england: social marketing strategy, prioritization, measurement, 1. choose a planning tool, 2. do your research, 3. set goals, 4. list your plans, 5. document the details, 6. write a summary, 7. set up dashboards, 8. evaluate and optimize, 1. what is a marketing plan explain with an example. , 2. what are the eight steps of marketing plans , 3. how can i write a marketing plan.

A marketing plan is an operational document that outlines your goals, strategies, tactics, activities, and measurable outcomes.

A good marketing plan is:

Detailed enough to be clear, overwhelming nitty-gritty to be distracted by
Simple in language and presentation
Goal-oriented with clear action items to achieve set goals
Practical with milestones and checkpoints

A good marketing plan is one that typically has seven key elements:

Market research : Researching the market size, industry standards, market dynamics, competition, and products
Target audience : Analyzing the customer base, including their age, gender, language, interests, preferences, behaviors, and stage of life
Goals : Setting measurable marketing goals that align with the business goals around brand awareness, lead generation, conversion, engagement, and advocacy
Marketing strategy : Developing the right mix of marketing channels, campaigns, and metrics
Budget : Allocating resources for each marketing activity, placing existing budgets in channels that produce maximum return on investment
Brand messaging : Creating intelligent, educated content that builds a solid relationship with prospects, consistently reflecting the organization’s philosophy
Monitoring and evaluation : Testing and analyzing the marketing strategies to identify the ones that are working and adjusting the plan accordingly

Types of Marketing Plans

There are dozens of different kinds of marketing plans that teams make each day. The social media team might make a calendar for their activities, the analytics teams might build a dashboard tracking success metrics, and the content team might have a schedule for their output.

A content marketing plan covers the ideation, creation, distribution, repurposing, and measurement of content-related efforts. A good content marketing plan includes:

Topics/ideas that the team is going to create content about
The format in which content will be created, such as blog posts, infographics, videos, podcasts, etc.
The channel in which it will be published, such as blog, website, social channels, etc.
Expected metrics for readership, engagement, and conversions, as applicable

If you’re new to this space, begin with any of these customizable content calendar templates .

Unlike a content marketing plan which is built around topics and ideas, a social media marketing plan is about creating conCtent that is suitable for specific social channels. A robust social media marketing plan includes:

Paid and organic campaign strategies
Platform-specific content ideas
Repurposing strategies for existing content
Engagement and performance metrics

If a social media marketing plan focuses on social channels, email marketing focuses on emails. This plan includes the comprehensive ways in which your organization would use email to pursue its marketing objectives.

An email marketing plan includes:

Types of emails, such as promotional, educational, or newsletters
Databases of prospects in various stages of the funnel and the corresponding messages they need to receive
Frequency and time of email delivery
Tone, style, and design of the email messages themselves
Measures of success and benchmarks

This is a specialized marketing plan designed to optimize the ranking of your content on the search engine results page, which will, in turn, drive more traffic to the site. SEO marketing plans include:

Keyword research and potential visibility
On-page optimization tactics
Link-building strategies and other off-page optimization techniques

Traditional marketing plan generally refers to non-digital advertising channels, such as television, radio, print, and outdoor. This marketing plan is complementary to the digital marketing plan, creating a cohesive strategy for the brand.

Especially in developing economies, where users are more exposed to traditional media for entertainment and information, this marketing plan plays a crucial role in success.

Traditional marketing plans include:

Channels chosen for marketing and advertising
Projected expenses and budgets for each channel
Communication and messaging for each channel
Tracking mechanisms, like a dedicated phone number or email ID to evaluate performance

Common among startups and technology businesses, growth marketing leverages data to drive interest, inquiry, and engagement in the business. A typical growth marketing plan contains:

Full funnel tactics from awareness to advocacy
KPIs, such as growth rate, retention rate, churn, customer lifetime value, and satisfaction metrics
Activities that power growth, such as events or webinars
Resources to execute campaigns, such as ebooks, whitepapers, case studies, etc.

Traditionally, this might be called a brand ambassadorship plan involving celebrity endorsements. In the social media space, the influencer marketing plan refers to an organization’s strategy to engage popular online personalities to explain, educate, and endorse their products or services.

A good influencer marketing plan needs to be careful and thoughtful. Here’s what that entails.

List of influencers whose content and philosophy align with your brand
Process of trying, using, and recommending your product
Remuneration and related disclosure to the influencer’s audience
Framework to measure ROI on influencer marketing activities

A good product launch inspires potential users to consider, or even try, the new product you have on offer. To achieve this, the launch marketing plan will include:

Product positioning, with details about how it compares with existing competition
Educational material, such as brochures, demos, testimonials from beta users, etc.
Go-to-market strategy, including pricing, ad campaigns, partnerships, etc.
Pre-launch (research, prep, designing value proposition), launch (press releases, ads, events) and post-launch activities (data analysis, optimizations)

Now that you’ve seen some of the most commonly used marketing plan types, let’s explore how you can use them.

10 Marketing Plan Examples To Try On Your Next Campaign

Like how no man is an island, no idea is either. Every idea is an improvement (directly or indirectly) on something that already exists. Every idea you have is inspired by something else. Your own ideas will inspire someone too.

So, let’s look at how some of the most successful businesses make marketing plans and learn a thing or two from them.

In 2019, the US city of Louisiana set on a mission to “increase visitation to and awareness of the Greater Baton Rouge area.” To pursue this mission, they collaborated with Simpleview, a tourism marketing firm.

Simpleview’s marketing plan includes qualitative and quantitative research, pointed advice, and recommendations. Some of the stand-out elements in this plan are:

Context around past tourist numbers and plans
SWOT analysis
Profile of target audiences
Goals, strategies, and corresponding tactics

As a fellow marketer, you can learn several things from this marketing plan. Primarily:

Comprehensiveness : Including research and analysis to demonstrate understanding before making recommendations.

Frameworks : SWOT analysis, audience persona, and goal setting.

Inverted pyramid planning : Beginning with the business goal, then breaking it down into 360-degree strategies and on-ground tactics, creating a simple yet powerful process.

Activity calendar : A tentative schedule of events to execute the plan under discussion.

Safe Haven Shelter is a nonprofit organization working on housing. They had four specific goals:

Goal I: Build Industry Authority
Goal II: Build Brand Awareness
Goal III: Build Brand Loyalty in Established Audiences
Goal IV: Build Event & Fundraising Campaign Brands

To achieve these, they put together a marketing plan that breaks the goals into objectives, against which there are specific action steps. In addition, it also includes a mention of the target audience, key themes and messages, and finally metrics.

Granularity : Safe Haven’s marketing plan begins with the big goals but goes into granular details of the action items, metrics, and accountable stakeholders. This helps connect the high-level plan to on-ground action.

Transparency : This plan continues from the previous year’s plan, openly accepting delays and disturbances to certain campaigns.

Guardrails : “Tell Safe Haven’s story in a way that connects to the larger problems facing society. The world needs to change; what role is Safe Haven playing in shaping that change?”

This quote guides the marketing plan, keeping all stakeholders focused on telling that story.

The University of Illinois wanted to boost enrollment for its undergraduate courses in 2021. In pursuit of this goal, the admission department created a detailed marketing plan.

The University of Illinois marketing plan contains:

Context, research, and key insights
Audience persona and behavioral influences
Marketing programs across content, digital, direct mail, brochures, email, events, social media, text messaging and eventually the website

Insights : The plan includes a detailed section establishing context, including audience persona and admissions funnel stages. It offers a unique view of customer behavior that is fundamental to designing an effective strategy.

Full funnel plan: This plan outlines the kind of messages one receives based on what stage of the funnel they’re in.

About three months into the global pandemic that changed life as we knew it, Coca-Cola was reinventing itself for the new world.

While this summary of a talk by Chief Financial Officer John Murphy isn’t a marketing plan by definition, it offers great insight into crisis communications and business leadership.

Coca-Cola promises to:

Eliminate under-performing “zombie” brands
Consolidate offering to a smaller, more relevant portfolio
Prioritize hygiene through touchless solutions and away-from-home channels
Focus on top-selling products to keep the attention of the consumer
Redesign packaging to create fit-for-purpose products for online sales

Proactiveness : Coca-Cola acknowledges the impact of the pandemic and proactively speaks to shareholders about strategy.

Setting expectations : “A few markets will be more on a V-shape recovery, whereas a number of markets will be either U or a form of L, and I think it’s too early to be able to profess what those varying shapes will look like.”

This establishes realistic expectations in the minds of the reader.

Focus : Instead of discussing the details of challenges or revenue shrinkage, Coca-Cola focuses on opportunities, and the brand is grabbing them with both hands. This reassures the shareholders that together, they’ll emerge stronger.

Before we get into the details, this plan is admittedly 20 years old. In fact, that offers some unique perspectives that marketers can gain and use in their plans.

This strategic marketing plan by OpenOffice contains:

Community, market, product, and competitive analysis
Market segmentation
Proposals and ideas around community, product, price, distribution, and promotion

Community : “Previous versions have had restricted circulation within the OpenOffice.org Marketing Project; this version launches the consultation process with the whole OpenOffice.org Community, aiming for a formal submission to the Community Council at the end of 2004.”

As an open source product relying heavily on the community, this marketing plan is inclusive and collaborative—an approach that could inspire other similar user-generated or community-built products.

Disruption : This marketing plan includes a section for disruptive marketing ideas, including targeting customers who look unattractive to competition and to compete against “non-consumption.”

Plan for the plan : The appendix contains a description of the process that the marketing team used to devise this plan.

Typically, marketing plans for towns and cities revolve around tourism. This one of the city of Lakeland, Tennessee is different, looking to attract more families to become residents and driving growth in residential and commercial sectors.

This marketing plan for Lakeland, Tennessee includes:

Major business objectives and supporting goals
Strategic messages: E.g.: “Lakeland is business-friendly and poised for economic growth”
Target audiences, such as real estate developers, organizations, and individuals
Distribution channels
Key performance indicators
Strategic initiatives

Challenges : “For many years, Lakeland has chosen to remain a “bedroom community”, offering its residents low or no property taxes, low crime, and strict development guidelines.”

This part of the report outlines historical challenges honestly and transparently in order to drive future changes.

Measurable outcomes : Lakeland, Tennessee ties marketing plan to direct revenues in the form of property and sales taxes. It also includes resident satisfaction metrics to ensure the qualitative results are there too.

The cosmetics industry is extremely competitive with branding and marketing playing the role of a key differentiator. So, Lush’s marketing plan is an interesting study in communication and brand management.

Focus : Use of the BCG matrix is a clever way to understand the value and potential of each product and prioritize marketing efforts.

Values : Placing the vision, mission statement, purpose, and values of the brand front and centre to make direct emotional connection with the prospective customer. The brand also doesn’t shy away from being disruptive and provocative.

Tools and frameworks : The plan includes a value matrix, SWOT analysis, situational analysis and other such marketing frameworks to guide the documentation of the plan.

Brand-centric strategy : Lush’s marketing plan outlines the strategies, messaging, and tactics that are perfectly aligned with the larger brand purpose. For instance, this plan uses the slogan, “go natural” that follows the global “go naked” messages.

The office of public affairs in 1988 made a comprehensive marketing plan for BART , the Bay Area Rapid Transit system.

Before you disregard that as too old, allow us to show you why it’s still relevant and inspirational.

Note : Very interesting information about public transportation in the 1980s, if you’re a history buff!

Long-term outlook : Part one of the plan is for five years, including service planning, pricing, research and promotional activities.

Marketing philosophy : “Every employee at BART should be considered to be a marketer,” says the report, establishing marketing as not just a handful of campaigns but a reflection in talk and behavior.

Content marketing : The plan says, “develop BART field guide for teachers taking children on field trips as a companion to “Mark Twain Going Places” film and video—excellent example of relevant and engaging content marketing.

Despite the 35 years since this plan was made, it serves as a great marketing plan example because it gets the fundamentals strong. It focuses on the purpose and message without losing sight of the goals.

In fact, BART continues to be one of the most creative advertisers in the US today, winning multiple awards. Below is an ad from a campaign this year.

Northwest Territories Tourism (NWTT) is a not for-profit organization and destination marketing organization. They regularly present their marketing plans to board of directors, funders, and other stakeholders. Today, we discuss the plan for 2024.

The NWTT marketing plan includes:

Overview of the marketing environment, including industry and market trends
Risk mitigation strategies
Strategic priorities and corresponding activities

Risk planning : While most organizations perform SWOT analysis of some sort, specific focus on risk is rare in a marketing plan. NWTT identifies various kinds of risks and outlines clear strategies to overcome them.

Visualization : NWTT maps out the entire marketing landscape for simple understanding. It clarifies overlapping responsibilities and encourages teams to work together to achieve common goals.

Note : The visuals and infographics are an absolute inspiration if you seek to persuade your managers or sponsors to fund your plan.

Public Health England (PHE) takes tools and techniques from the business world and repurposes them for public good. This way, it supports government agendas, such as childhood obesity and mental health.

This new marketing strategy helps integrate digital technologies and campaigns for deeper engagement and behavior change. The PHE social media marketing plan includes:

Definition of the challenges and opportunities
Insights and lessons from past campaigns
Principles that guide marketing activities
Campaign ideas and execution plans

Cumulative growth : This plan draws from past successes and accomplishments to guide future marketing efforts. For instance, the plan is doubling down on partnerships to expand reach, which worked very well in the past.

Focus : PHE is tasked with bringing about behavior change, a challenge almost unsurmountable. PHE overcomes this by focusing on communication and designing campaign slogans that resonate with the diverse target groups.

Digital assets : In addition to advertising and content, PHE is also building mobile apps and digital products that support behavior change. For example, the Breastfeeding Friend Facebook bot provides midwife-approved answers to feeding mothers 24×7!

These are just the top ten plans that we could find on the Internet. In fact, many of them tend to be government bodies and departments because they are mandated to publish their marketing plans from time to time.

If you could use a few more examples, here you go:

Public Health England 2013-14 marketing plan : A great this-day-that-year exercise
City of Grand Haven marketing plan : Aimed at creating redevelopment opportunities
Travel Texas strategic marketing plan : Granular details of activities across various channels

The above examples demonstrate the diverse ways in which you can approach your marketing plan. However, if there is one thing you absolutely can not afford to miss, it’s data and analytics.

Utilization of Analytics and Performance Indicators in Crafting Your Marketing Plan

If marketing is a creative endeavor, analytics is the part that ensures its funding. In essence, marketing analytics monitors and measures the impact of marketing plans so teams can ensure maximum return on investment.

Some of the most common ways in which analytics strengthens marketing plans are:

With data and insights, analytics helps marketers create campaigns that are most likely to succeed. For instance, if you know that most of your inquiries come from Instagram, you can invest in creating an Instagram store for in-platform sales.

Analytics helps identify the target market that has maximum value potential and target them accurately.

Unlike the days of yore, teams no longer make five year plans. Like agile software teams, marketers make plans in small sprints. Analytics offers the ability to measure outcomes for each sprint and optimize accordingly.

Facebook or Instagram ads? Search ads or SEO? Billboard or Twitter hashtag? Analytics helps project the potential outcomes of each of these and prioritize them effectively.

Every online marketing tool offers a wide range of metrics. For your plan to be meaningful, focus only on those that matter. Typically, this might include any of the following.

Organic and paid traffic
Customer acquisition costs
Customer lifetime value
Returns on spend
Break-even and other cost-related metrics
Market penetration numbers

If you’ve read this far, you’re probably anxious about creating a great marketing plan for yourself. So, before we part ways today, we want to leave you with a simple primer on creating your own marketing plan.

How to Create an Effective Marketing Plan

Depending on the goals, objectives, scope, timeline, and activities involved, your marketing planning process can vary widely. Here are the foundational steps to help you get off the blank page.

There are several marketing planning software available in the market to help you plan and organize your activities. Choose one that best fits your needs. For instance, you can simply fire up a Google Doc and write your plans.

If you have a mature marketing practice, you can use a project management software like ClickUp to document the plan, collaborate with stakeholders, schedule activities, create tasks, manage performance and more.

What’s more? A tool like ClickUp with a free marketing plan template can make your life easier each time you’re making plans.

ClickUp’s Marketing Project Management platform

Bonus : ClickUp’s Marketing Action Plan Template simplifies the process by allowing you to plan, create, and execute marketing plans all in one place.

A good marketing plan rests on the foundation of thorough research. Some of the most commonly used marketing research techniques are:

SWOT analysis : Study of strengths, weaknesses, opportunities, and threats. This New Product SWOT analysis template from ClickUp is a great starting point.

Market segmentation : Organizing the market/audience into groups based on their demographics, preferences, behaviors etc. Segmentation helps in planning and targeting marketing campaigns.

Pricing strategies : Understanding the market, competition, and affordability of the prospect to create the right pricing strategy.

The lynchpin of any good marketing plan is clear objectives set initially. Make sure your marketing KPIs are:

SMART i.e., Specific, Measurable, Attainable, Relevant, and Time-bound
Clear and easily understandable to all team members
Accessible throughout the time that the marketing plan is applicable
Aligned with business goals

ClickUp Goals are designed to enable all of the above and more. Create task/activity targets. Set numerical, monetary, or True/False targets. Let progress roll up, and visualize progress percentages across multiple Goals in one view.

This is the plan part of your marketing plan. Make a list of all the marketing initiatives you intend to do to achieve your goals. Include:

Campaign messaging
Content and other assets you will create (good content marketing software might help with this)
Stakeholders and their responsibilities
Metrics for each activity

Then schedule them on a timeline to ensure that it is all reasonably achievable. Use any of ClickUp’s marketing plan templates to accelerate this process.

Bonus : Here are some marketing tools for small businesses that you can use to make your plans.

Include as much information as possible in your marketing plan so that when it’s time to execute, everyone knows what needs to be done.

ClickUp Docs offers a collaborative and easy-to-use writing space to consolidate data, visuals, text, and other embeds effortlessly.

Edit together in real-time. Add highlights, headings, checklists, and more. Once done, you can directly create tasks from your ClickUp Docs for easier marketing project management .

Everyone needs a tl;dr version. So, write an executive summary with salient points from the longer marketing plan. If that’s a bit much, use ClickUp Brain to automatically create a summary and insert it right within Docs. Et voila!

Based on your goals and projects, set up dashboards for the metrics you need to track. You can also use ClickUp Dashboards for tracking key performance indicators, project metrics, and productivity in the marketing teams.

As and when you execute the plan, you’ll encounter new learnings and insights. Use them to optimize the plan. For example, if your search engine advertising is performing better than your social media investments, reallocate budgets.

Create Winning Marketing Plans With ClickUp

Marketing is one of the most powerful and accountable functions in any organization. In an average startup, marketing is one of the top three expenses. To make the most of the budgets and stand up to its reputation, marketers need a plan.

ClickUp for marketers is stacked with every feature you’d ever need to make a successful marketing plan. Use ClickUp Docs to write down your plan.

Use ClickUp Goals to track targets and progress. With ClickUp tasks, manage and schedule your marketing activities. See results on the ClickUp Dashboard and optimize as you go along. Customize and adapt a digital marketing plan template for your needs.

Sounds like the perfect marketing planning tool? See for yourself. Try ClickUp for free .

FAQs About Marketing Plans

A marketing plan is an operational document that outlines your goals, strategies, tactics, activities, and measurable outcomes.

Take the example of Visit Baton Rouge. Simpleview’s marketing plan includes qualitative and quantitative research, pointed advice, and recommendations. Some of the stand-out elements in this plan are:

Choose a marketing planning tool
Do your research
List your plans
Document the details
Write a summary
Set up dashboards
Evaluate and optimize

To write a clear and comprehensive marketing plan, include the following elements.

Marketing strategy : Developing the right mix of channels, campaigns, and metrics
Monitoring and evaluation : Testing and analyzing the marketing strategies to identify the ones working and adjusting the plan accordingly

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How to Define Your Target Market

Male entrepreneur in his barber shop giving a customer a haircut. This customer is part of the entrepreneur's target market.

4 min. read

Updated April 4, 2024

One of the most powerful tools of small business marketing strategy is defining and addressing your target market—the audience that you think is most likely to buy your product or service. The key to identifying this customer base is market segmentation, or figuring out the demographics of your specific market.

Common sense makes it seem obvious from afar. You can’t (and shouldn’t) try to sell your product to everyone in the world. You’d waste a lot of money and resources very quickly.

But how do you figure out who your target audience is? Who or what should it be? How would you know? Here are five tips to help you figure it out.

1. Don’t try to please everybody

Strategy is focus. Say you’re planning to start a restaurant ; which of these three options is easier?

Pleasing customers 40 to 75 years old, wealthy, much more concerned with healthy eating than cheap eating, appreciating seafood and poultry, liking a quiet atmosphere.
Pleasing customers 15 to 30 years old, with limited budgets, who like a loud place with low prices and fast food.
Pleasing everybody.

I really hope you chose one of the first two, and not the third. This is the essence of target marketing—divide and conquer. Different groups of people have different pain points and different desires. Most of the time, efforts to please everyone end up pleasing no one.

2. Learn market segmentation

It’s about segments, like pie segments or orange segments—except that in this case, it’s segments of a total market, or TAM .

In my “divide and conquer” example above in the first point, the specific age ranges, wealth, and atmosphere preferences describe particular market segments.

In the illustration here below, U.S. census data divides the population into demographic segments. Demographics are the old standards like age, gender, and so on.

You’ve seen market segmentations referred to frequently in business articles, interviews, and discussions. People will appeal to certain age groups, genders, income levels, and so forth. Divide and conquer is a simple concept; market segmentation is how you make it practical for your business.

Let’s say you think your target market is age 40 to 75 years old, wealthy, and interested in healthy eating. How do you validate your assumption that that demographic will be your ideal target customers? That’s where market research comes in. Talking to customers and potential customers is one of the best ways to do this kind of research, but there are many approaches.

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3. Use segmentation creatively

Don’t limit your target market strategy for market segmentation by age, gender, and economic level.

For example, when I was consulting for Apple Computer, we divided the market into user groups:

Small business
Large business

I also liked a shopping center segmentation that divided its market into so-called psychographic market segmentation:

Kids and cul-de-sacs were affluent upscale suburban families, “a noisy medley of bikes, dogs, carpools, rock music, and sports.”
Winner’s circle were wealthy suburban executives, “well-educated, mobile executives and professionals with teen-aged families. Big producers, prolific spenders, and global travelers.”
Gen X and babies were upper-middle income, young, white-collar suburbanites.
Country squires were wealthy elite ex-urbanites, “where the wealthy have escaped urban stress to live in rustic luxury. Affluence, big bucks in the boondocks.”

I knew a business that segmented its business customers into decision-process types as well:

Decision by committee
Decision by functional manager
Decision by owner

And I call this final example, for lack of a formal definition, strategic intersection.

In the diagram here, the social media services that Have Presence offers are targeted to small business owners who:

Want outside help with their social media; and
Value business social media; and
Have a budget to pay for the service.

Any of these creative segmentations can help you set a target market, and can also be a jumping off point for putting together a user or buyer persona —another useful tool for understanding your target audience and developing better marketing messaging.

4. Consider your own unique identity too

Your business probably reflects who you are and what you like to do, as well as what you do best. Marketing to people you like as the target market is an advantage. If you like the feel of small business better than the big corporate giants, then you’re probably better off setting the small business as a target market.

As Palo Alto Software, the host of Bplans, grew up and grew our business plan software, its founder (that would be me) was more comfortable with the do-it-yourself entrepreneur and business owner than the high-end consultants, so we ended up targeting the do-it-yourselfers in business.

So, somebody who loves fine food, tastefully prepared and served, is probably more comfortable with an upscale target market than with price-sensitive young families.

5. Define your target market early and revise as needed

Do it well as soon as you can, and keep reviewing and refreshing as you go along. You shouldn’t think of your target market as set in stone. As you learn more about your customers, how you define your target market will probably change.

The right target market increases your chances of success because you can communicate better with a well-defined group, and that holds expenses down and makes results better.

Tim Berry is the founder and chairman of Palo Alto Software , a co-founder of Borland International, and a recognized expert in business planning. He has an MBA from Stanford and degrees with honors from the University of Oregon and the University of Notre Dame. Today, Tim dedicates most of his time to blogging, teaching and evangelizing for business planning.

Table of Contents

1. Don’t try to please everybody

8 Min. Read

How to Conduct an Industry Analysis

9 Min. Read

How to Write a Customer Analysis

10 Min. Read

How to Create a Detailed User or Buyer Persona

3 Min. Read

How to Use TAM, SAM, SOM to Determine Market Size

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WASHINGTON, May 21, 2024 – For entrepreneurs, creating a comprehensive marketing plan can seem like a daunting and overwhelming task. However, a solid marketing plan is crucial to reach your target audience, increase brand awareness, and ultimately drive sales and revenue. As mentors to America’s small business owners, SCORE understands the importance of a well-crafted marketing plan and is committed to helping business owners create one that will put your business on the path to success.

Instead of trying to conquer your corner of the business world by marketing everywhere all the time, it’s important to plan your marketing thoughtfully. Your plan doesn’t have to be overly ambitious. But it does need to help set you up for success, rather than leaving you feeling frazzled or overwhelmed.

David and Susan Sperstad working behind the counter in Touright Bicycle Shop

Represent your brand

You might already have a logo and branding materials, but it’s time to take that branding to the next level. Envision your logo in various advertising and marketing forms - on community bulletin boards, in newspaper ads, on bus shelters. Where do you want to see your logo? Where do you want to hear people talking about your brand?

Consider asking a mentor for assistance with this process. Luke Jian, founder of Agora Coworking in Grayslake, Ill., turned to SCORE mentors Alan Blitz and Paul Rosenstrock for help with starting his business. “They were always available to answer my questions and provide guidance, even outside of our scheduled meetings,” explained Jian. “Their input helped me to develop a comprehensive business plan and marketing strategy that has set my coworking space up for success in the long run.”

Raise awareness

Once you’ve thought about your brand aesthetic, it’s time to figure out how to reach your target customer. Define who your potential customers are and where they are already consuming information. Try to get a sense of their lifestyle and set your marketing efforts to match.

Not sure where your customers learn about products and services like yours? Ask them. Hearing their preferences can guide where you invest your marketing dollars as you work to raise awareness of your business.

Reward loyal customers

“Communicate often and effectively with your customers,” recommends SCORE mentor Rex Winter. “Repeat customers are a critical asset to a small business. Work at building loyalty through effective communication and programs that reward repeat business.”

A discount after a certain number of visits might be the perfect incentive to keep a customer coming back, but be sure you are incorporating sales, promotions and rewards programs into your overall marketing plan. Consider in advance your resources and cash flow if you plan to offer flash sales, discount programs or seasonal events or specials so you don’t get overwhelmed.

If you’re looking for individualized support in creating your marketing plan, contact SCORE for free business mentoring . Touright Bicycle Shop owners David and Susan Sperstad in Little Falls, Minn. explain why they sought the expertise of a mentor: “We knew experience is the best teacher, so we couldn’t go wrong in reaching out to a SCORE mentor who had successfully run a small business,” said David.

Interested in more information on marketing strategies and best practices? SCORE is hosting a webinar, How To Create A Marketing Plan For Your Small Business, on May 30 at 1 PM ET. Registration is free and available here .

About SCORE:

Since 1964, SCORE has helped more than 17 million entrepreneurs start, grow or successfully exit a business. SCORE's 10,000 volunteers provide free, expert mentoring, resources and education in all 50 U.S. states and territories. Visit SCORE at www.score.org .

Funded [in part] through a Cooperative Agreement with the U.S. Small Business Administration.

202-968-6428

[email protected]

Looking for a small business expert or owner for an upcoming media story? Email [email protected] to request an interview source.

Funded, in part, through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA.

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Amazon's India growth story: How the e-commerce giant is trying to overcome stiff competition with new expansion strategies

Byline: Krishna Gopalan
Producer: Arnav Das Sharma

Photos: Selvaprakash Lakshmanan

The e-commerce giant has seen steady growth since its entry into India in 2013, but the offline piece remains a challenge. After losing out on the Future retail acquisition, how does it plan to keep the growth engines revving?

In mid-November last year, Manish Tiwary, Amazon India’s Country Manager, made a presentation to the parent company’s external board at its Seattle headquarters. Tiwary spoke not just about the opportunities in India but also about innovations on the customer and seller fronts and the vast talent pool. The board, which includes eminent names such as India-born Indra Nooyi, a former Chair and CEO of PepsiCo, looked pleased.

“There was palpable excitement,” Tiwary tells BT at Amazon India’s headquarters in Bengaluru. Turned out in a pair of jeans topped with a collared T-shirt and a blazer, he recalls how the discussion veered around, among other things, the work on Generative AI taking place out of India. “After Seattle, the largest talent pool for Amazon is in India,” he says.

Amazon has grown rapidly since launching its e-commerce business in India in 2013, although it was not the first player to enter the market. Six or seven players occupied the space, including Flipkart, its main rival today, which had a six-year head start.

MANISH TIWARY Country Manager Amazon India

From revenues of Rs 112 crore in FY13, Amazon closed FY23 with Rs 22,198 crore but with a loss of Rs 4,854 crore, which is not unusual given how it invests in its operations. A recent report by financial services and research firm JM Financial estimates Amazon India’s gross merchandise value (GMV)was around $18 billion in FY23, compared with Flipkart’s $20 billion (excluding Myntra, its fashion e-commerce business). Last June, Amazon committed to investing $15 billion in India over the next seven years, bringing its total investment across its businesses to $26 billion.

Tiwary is clear that the e-commerce tale in India is still being written, and companies like Amazon “have barely scratched the surface”. Penetration levels for e-commerce are at 1-2%, he reckons. ONDC or One Network for Digital Commerce, a not-for-profit company created by the government, pegs e-retail penetration to be only 4.3%, well below China’s 25% or the UK’s 23%.

“ Amazon had set processes and globalscale experience... It became easier for them to scale up quickly with the right local talent and a level of localisation ” NEIL SHAH Research Vice President and Partner Counterpoint Research

Competition does exist, most notably from Flipkart (launched in 2007 but acquired by Walmart in 2018) and others, including Reliance’s JioMart. But the headroom for growth is unlimited. Amazon would have been even more pleased had it bagged Kishore Biyani’s Future Retail, a big player in offline retail, but it was outsmarted by Reliance. Its acquisition has been locked in courtroom battles for years, and the prospects of a speedy resolution appear to be bleak ( see box ).

Bespoke everything

Amazon attributes its growth here to its India-specific approach, among other things. Tiwary, who joined Amazon in mid-2016 after over two decades at Hindustan Unilever Ltd, points out that organised trade was small. “If you asked a seller for a catalogue, all you got was a stunned look!”

He keeps talking about the opportunities here and why Amazon is well-positioned for a specific reason. “Our DNA is around digital, and that applies to everything we do,” says Tiwari.

The Covid-19 pandemic fast-tracked digital adoption across businesses, and Amazon was no exception. A presence across categories helped as people turned to online purchases. Take the pharmacy business, where a brick-and-mortar store typically keeps 4,000-5,000 medicines. Around half of this relates to chronic ailments. “When we launched, we were clear about having 20,000 [kinds of] medicines,” he says. The focus was on the consumer, ease of availability, and the thrust on chronic diseases.

“Amazon India’s entire portfolio has 12-13 crore [120-130 million] products, which creates the stickiness,” Tiwary says. Amazon sells almost everything, from plumbing fittings to patent leather shoes, from books (Amazon Inc. began as an online retailer of books) to Bombay Duck (dried fish).

Tiwary, who heads the entity known as Amazon Seller Services Pvt. Ltd, says the small seller will be Amazon’s backbone even 50 years down the line. “Our approach has been to build infrastructure in advance,” he says. Last January, Amazon launched Amazon Air in India with two Boeing 737-800 aircraft operated by Quikjet Cargo Airlines, making it the first e-commerce company in India with an air cargo network. Other initiatives include cash on delivery and fine-tuning the Amazon app to make it lighter when India was still on 2G and 3G. The e-commerce giant’s other businesses in India are Amazon Internet, Amazon Wholesale, Amazon Data, Amazon Pay, and Amazon Retail.

“Innovation is a big part of our business. Offering our service in seven languages was an obvious thing to do to make the customer comfortable,” he explains. Two years ago, it bought GlowRoad, an Indian social commerce start-up, in an all-cash deal, as “we don’t have social commerce anywhere else, and it was done in line with the emerging trend”.

“ Amazon has taken a more long-term approach here (in India) with a lot of emphasis on localisation initiatives. They needed a large market like India since China was difficult for political and localisation reasons ” Jaspreet Bindra Founder Tech Whisperer UK

Neil Shah, Research Vice President and Partner at Counterpoint Research, a global tech industry research firm, points out that Amazon came into India late but with a strong brand and reputation. “They also had set processes and global-scale experience running billions of dollars of e-commerce operations. It became easier for them to scale up quickly with the right local talent and a level of localisation that aligned well with the Indian consumers,” he says.

Jaspreet Bindra, Founder of consulting firm Tech Whisperer UK, says that Amazon did not treat the Indian business as an extension of the US. “Amazon has taken a more long-term approach here with a lot of emphasis on localisation initiatives. They needed a large market like India since China was difficult for political and localisation reasons,” he says.

MUKESH AMBANI Chairman & Managing Director Reliance Industries

He cites Amazon’s tech prowess, especially in machine learning and deep learning. “It put them ahead regarding PIN code optimisation, setting up logistics, routing algorithms, and selling fresh groceries,” Bindra says.

Amazon has joined the quick commerce story through Amazon Fresh, using its tech and infrastructure to offer products at specified time slots. With Swiggy’s Instamart, Zomato’s Blinkit and Zepto in the market, it is becoming extremely competitive.

Technology the growth driver

Amazon and Flipkart dominate the e-commerce landscape. While Amazon’s growth has been organic, Flipkart has been much more aggressive. According to Shah, Flipkart has been a local success story that is more mainstream and localised. “It has made diverse bets and gone through some key changes since Amazon’s entry, helping it to keep ahead. Acquisitions such as eBay (its India operations), Myntra, Jabong, PhonePe, and Cleartrip, among others, have helped Flipkart get an edge in the fashion and payments space,” he says. Bindra points out that Flipkart was “massively funded” in its initial days and had a head start over Amazon India. “They built categories like mobiles, fashion and home appliances very well,” he says.

The firm used its tech prowess to customise its India business. Kishore Thota, Director (Shopping Experience), India & Emerging Markets, Amazon, who moved from Seattle in the initial phase, says India became the most visited Amazon location at one point.

Amazon first figured out the ecosystem, with over 25 languages and a heterogeneous customer base. “Everything was built specifically for India from the seller’s or the customer’s side. Some of those learnings are moving to other markets,” Thota says. Take the case of the emerging shopper who is new to e-commerce. “For that person, the trust factor is still being built, and the frequency of shopping is a little low,” Thota says. This emerging shopper can be found worldwide, and Amazon is taking its India lessons places.

For instance, there are customers in advanced markets, such as the US, who prefer paying in cash, and customers in Mexico and Brazil who opt for credit. “India then becomes a base market for the emerging shopper worldwide. The priority is to solve for India and eventually look for similar scenarios elsewhere,” Thota says.

KISHORE BIYANI Founder & Group CEO Future Group

From order to delivery

Amazon’s ‘fulfilment’ centres are the engines of its success. Taking us on a walk through BLR8, one such fulfilment centre, Abhinav Singh, VP (Operations), says that a product shows up on the website the moment it is stocked. Just BLR8 sprawls across 400,000 sq. ft and 2.3 million cubic ft. Why 400,000 sq. ft? “We hit upon this as the ideal number. Larger buildings could reduce supply chain costs, but you will also have a higher degree of automation,” he says. “The priority is to get it right on pricing, selection and convenience.”

Plus, there is a new way Indians are shopping: live commerce. India is witnessing more live commerce on video, where customers can come into contact with an influencer or use AI tools. A buyer can virtually place a television using augmented reality or AR to see what it might look like in a living room. Costs are saved here since a shopper typically orders three curtains, for instance, and then buys one after trying them out. “We are a native technology company, and the question we always ask ourselves relates to how we can automate something,” says Thota.

The Indian market means unpredictability and disruption. JioMart, with its deep pockets, can never be underestimated, and many other B2C businesses make for formidable competition.

Then, there is the not-so-small-matter of the ONDC, billed as the world’s first inclusive large-scale e-commerce system. Tiwary thinks it is still in the early days. “It is largely a hyperlocal model of grocery and food delivery. We are also working closely with them on transport and some technology.”

Shah believes that UPI will eventually have to embrace and integrate ONDC, driving the democratisation of e-commerce for vendors and consumers.

Going forward

While the marketplace is the biggest revenue generator ( see graphic ), an area like advertising can’t be ignored. Tiwary recalls how, a decade ago, launching a national brand was a very expensive affair. “Today, advertising on Amazon has become a very effective medium that helps our sellers establish their brands,” he says. The likes of Bathla Ladders started on Amazon, as did many start-ups. In 2017, he had a couple walking in to say they had an idea and needed help to push it. “That was Mamaearth,” Tiwary says. He cited boAt, which became the fastest-growing wearable electronics brand on the back of e-commerce.

ABHINAV SINGH VP (Operations) Amazon India

The seller base is varied and includes a 90-year-old lady in Chandigarh or just another aspiring unicorn taking its baby steps. “From where India’s per capita income is today placed ($2,400), it can take off [and] along with that, consumption as well. That is the magic about India,” Thota says.

Harish Iyer, EVP (Media & Investments) at Interactive Avenues, India’s largest digital agency, says that the trust that Amazon has built as a reliable e-commerce platform is a significant advantage for D2C brands. “Leveraging Amazon’s reputation plus its customer base and robust algorithms can catapult these brands to new heights of visibility and consumer trust. The ‘fulfilment’ backend helps simplify logistics for these brands, allowing them more time to enhance product quality and marketing strategies,” Iyer says.

MAHENDRA NERURKAR VP (India & Emerging Markets Payments) Amazon Pay

A key feature of Amazon’s strategy is its wide range: customers should be able to shop, make payments, buy flight tickets and gold—get pretty much everything.Then there is Amazon Pay, which Amazon India launched in February 2019 to capitalise on the market opportunity offered by UPI. Amazon Pay users do not have to enter their bank or debit card details.

Mahendra Nerurkar, Vice President for India & Emerging Markets Payments at Amazon Pay, explains why being open to newer payment processing methods in a market like India is important. “Limited credit card penetration showed how large cash was, and with UPI, there is more engagement on Amazon today. It is a universal phenomenon in Singapore, Australia and Mexico and has greatly simplified user experience.”

KISHORE THOTA Director (Shopping Experience) India & Emerging Markets Amazon

A big hitch in credit cards was the redemption of points. Amazon’s co-branded card with ICICI Bank addresses that and makes it easy for the customer.

A pertinent question is when will Amazon start to become profitable. Tiwary speaks of a clear road map. “We are a large company, and this is a commercial enterprise. We are very happy with the progress and the trajectory, with the primary objective continuing to be customer experience,” he explains.

Amazon has been here for over a decade, and Indianisation is visible. With its tech expertise and scale, there is a good chance that growth will continue. But with Amazon losing the Future Retail piece, Tiwary will need all the other growth engines to fire. It helps that Amazon has a long-term approach and vision for India. That patience will make success possible in the vastly complicated Indian terrain. That is what Amazon is banking on.

UI Developer : Pankaj Negi Creative Producer : Raj Verma Videos : Mohsin Shaikh Photos : Selvaprakash Lakshmanan

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