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Business Continuity Plan for Pandemic Crisis
Learning Outcomes
By the end of the Business Continuity Plan workshop, you will be able to:
- Grasp the fundamentals of (and principles behind) pandemic events and the crisis period that arises thereafter
- Understand the crisis management framework, and the road map to take when preparing for, and managing, the pandemic crisis.
- Develop business continuity plans
- Determine how and when to invoke the plans
Who Must Attend
All business leaders and business units personnel
Course Details
Methodology.
Interactive presentations, case studies, group discussions and presentations.
Course Leader
Madi maniam.
We have a faculty of specialist and can cater to your organisation's different levels and specific needs.
For training and advisory services, feel free to contact us at [email protected] or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123
Testimonies
1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. BANK IN CHEQUE Bank in and then scan the Bank-in slip and email to us before the course commence to confirm your seat. Courier your cheque payment to our Finance HQ. *Note that we DO NOT take any payments during the event. 3. BANK IN CASH: You can also pay by cash through bank-in our company bank account. 4. Telegraphic Transfer - You can also opt to use GIRO or telegraphic transfer of payment via international banks.
Registration Details
Related courses, press release writing in the digital age; write with impact, influence and inspiration.
This Press Release hands-on course gives delegates an opportunity to hone their writing skills, whether writing news releases, feature articles, corporate communications or blog posts. Importantly, it also guides you on how to make the most of digital communications, such as social media and search engine optimization to make sure your message is read and shared by the right people.
Crisis & Disaster Management
How to handling disaster, Tackling crisis, Addressing operational & business continuity? We have global warming crisis now and it appears to stay. Earthquakes, typhoons, and tsunamis hit Asia, America and Oceania many times in the past, and can recur any time too in future. These natural disasters and crisis are made worse by other man-made crisis like terrorist attacks, regional wars (both military and economics). Then there are calamities like massive oil spills from shipwrecked tankers, nuclear rector leakages, hazardous chemical factories explosions, and act s of sabotages like hijacking and pirate attacks on the high seas. Our planet earth never seemed to be void of pandemics. The bovine fever or mad cows disease invaded Europe in the 80’s. Then SARs, JE, and bird’s flu that broke Asia in turmoil the 90’s. Most recently the corona virus (CoVid-19) starting in Wuhan province in China became a world-wide crisis as declared by WHO. What do we do as individuals, as ciiizens of nations to counter or be safe from this plague? And as employees of organisations that stand to lose huge, financially and non-financially, each time disaster/crisis erupts? This Course discuses how To Be Prepared, and What To Do when disaster and crisis strikes.
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- CIN: U67120WB1991PLC050740 GST NO: 19AACCA2800R1ZI Email: [email protected]
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Have a Question?
Business continuity plan pandemic, our business continuity plan throughout the pandemic.
As a globally leading Digital Solution organization, it is crucial for INSYNC that we continue to maintain the pace and performance of our business and deliver to our customers with the highest level of dedication, enthusiasm and availability in the time of the pandemic.
Since the past year and a half, the COVID-19 pandemic has hit all sectors of businesses and organizations are constantly taking steps to counter it. From healthcare to manufacturing, the impact has been severe. To avoid bottlenecks and workforce management issues, companies have quickly adopted to stronger data strategies that help them respond to the growing tide of their business. We have witnessed a rise in the work from home ratio for employees in the financial, IT and healthcare sectors. Also, we have seen a shift of retailers from offline stores to online ecommerce platforms.
As a company that enables digital commerce, INSYNC supports these transforming solutions and is ever more determined to help its customers achieve success in their verticals and cope up with the global crisis. Hence, it is important to clearly audit and amalgamate our Business Continuity Plan to ensure enhanced customer experience, perpetual business productivity and increased growth.
As our CEO MR. Atul Gupta has stated
“It is our utmost priority to deliver the best to our customers even during the pandemic, and also to keep our health in check.”
Our Business Continuity Plan
INSYNC is an organization with the vision of digitally transforming businesses into smart commerce solutions. With the outbreak of the pandemic, INSYNC was ever so more needed to support the growing need for digital infrastructure and solutions. Being built for such challenges, INSYNC was prompt in accepting the new changes and came forward with a Business Continuity Plan that ensures sustenance, top-notch delivery and growth for us as well as for our partners and customers.
IT Infrastructure
We were quickly able to adapt to the new scenario and offer efficient IT support for either a hybrid or a completely work from home module.
Being a digital commerce solutions company, Team INSYNC is distributed across various cloud-based tools and platforms which facilitate regular operations and working.We initiated our BCP plan from the very beginning when pandemic hit, and unforeseen situations were measured, while we planned for countermeasures.
- We readily transitioned from desktops to high-performance laptops for all our employees to help them stabilize and mobilize their remote work and be able to streamline their productivity in the work-from-home scenario.
- Review of the number of application licenses in order to ensure remote access.
- Enhanced security and monitoring of applications for remote access.
- All employees are using corporate laptops and the corporate laptops management is done remotely without the physical presence of IT employees.
- The responsibilities of software & hardware vendors according to SLAs in case of emergency situations has been amended in the contract documents.
- Sufficient training to IT Support Team for providing support to remotely working employees.
- Availability of infrastructure and other services (SaaS applications) for the higher load of employees working remotely. Access to corporate systems has been prioritized to the remote employees.
- As per our continual program we have increased the Performance Awareness campaigns for specific cases of social engineering attacks in communications related to crisis.
- Production workloads running on cloud was taken care of to prevent catastrophic events in the cloud infrastructure in case of remote operations.
We are well-equipped to work from anywhere with necessary resources and tools available.
With the pandemic, Team INSYNC needed to update its operations approach to adapt to the transition and cater to/retain the customers. To address the global catastrophic situation, we have been supportive and understanding – enhancing our relationships with vendors, partners and customers. We offer availability during off hours when in need and continue to provide real-time support for customers and partners, etc. To prepare for the worst possible outcome, we identified certain contingency plans so that any harm inflicted would not be too severe for us.
- Taking the pandemic as an opportunity, we used our efforts to streamline our production. People working remotely save a lot of time, which can now be used to develop and deliver better.
- Our team is trying to make most out of the pandemic to ensure that delivery is on time and up to the customer’s expectations. Prompt use of chats and calls is initiated to ensure seamless communication between employees, allowing collaboration to do the rapid work.
- We are committed to keep our support up and running for our customers around the globe 24*7. Although some customers are facing low business volume due to the pandemic, we are supporting them by providing relief in our renewals.
- Team collaboration played a crucial role in this pandemic. Collaboration within team members, customers and partners are well managed through Microsoft Teams, Outlook and PMS as primary tools. Daily online meeting with team members and frequent meetings with customers and partners through screen-sharing and video-enabled virtual meetings play an important role to support to present work process.
Sales and Support
- Collaboration – Collaboration within team and with prospects and partners are well managed through Microsoft Teams and SharePoint as the primary tools. All documents, templates are centrally managed through SharePoint. Online meetings through screen share and video enabled virtual presence identical to physical one.
- Process Automation – Microsoft Dynamics CRM is being used to manage direct and channel sales process end to end. All communications, documents, attachments and tasks are well managed through the CRM. Many processes such as lead to opportunity conversion, partner onboarding, partner nurturing, quotation and invoicing processes are all automated within the CRM for efficient and secure process management.
- State of the Art Equipment – All direct and channel sales employees are equipped with the latest laptops and high-end noise cancelling headphones for a seamless digital experience. All data are being managed within OneDrive instead of any physical storage with proper access roles and permissions. This process was completed before Jan 2021, long before the second wave of pandemic hit.
- Resilience – We ensured resilient operations of regular implementation processes with multiple projects and continuous support to existing live customers. We identified critical processes and created a contingency plan for each. Considering the uncertainty due to COVID-19, we have hired additional resources (team members) to ensure continuous and uninterrupted service in case anyone is unwell.
Employee Well Being and Team Spirit
In the time of this pandemic, we have made sure all the employees feel as if we are one big family! We continually support our team with whatever they need to ensure business continuity, increased productivity and motivation.
Keeping employee well-being in mind was also one of the major concerns for INSYNC, especially during the pandemic stress. After all, the workforce can be productive and capable of nurturing customers well, only when they are managed and at peace themselves.
- Work-from-Home – Although business productivity and efficiency are two strong pillars of our organization, it is the employee well-being and the high team spirits that keeps us together. During the pandemic, to safeguard the health of all, INSYNC was able to mobilize its workforce into a completely work-from-home module. As an organization that treats its employees like Family, INSYNC made sure to care about its employees' health and put it as their utmost priority.
- Mental Health Awareness – We conduct regular workshops with professionals and to reach out to our employees to address any difficulties they are facing. Through these sessions, we promote internal self-wellbeing, team bonding and support our employees with ways of coping with stress, anxiety and fear.
- Celebrations – We have not stopped celebrating important occasions even when we are physically distant. We continue to celebrate birthdays and send customized birthday gifts to our home-quarantined team members to make them feel special and a part of the INSYNC family. We also host several informal events online to celebrate important festivals and create more bonding.
- Remaining focused on goals – Regular team meetings and workshops are done with the leadership and all the departments so that everyone stays aligned to the goals. We have implemented a robust mechanism with quarterly planning with milestones, monthly dashboards and weekly reviews to ensure everything is on track.
- Remote Onboarding and Training – We have seamlessly onboarded new employees remotely and conducted efficient training to make sure they are productive in no time! INSYNC also plans to hire aggressively throughout Q1-Q3 2021.
- Medical Insurance and Support – To support the employees in these trying times, we have made a contingency fund provision to extend interest-free loans to employees to support for their medical expenses, in case it exceeds coverage. Employees tested positive for COVID-19 are allowed to take paid leaves in case they feel very sick. Daily review of COVID-positive team members and family members is done, to provide immediate oxygen support, SOS medical help or hospital admission if needed.
- 24*7 Availability and Support – Our Response Committee/Help Desk is available round the clock to support the employees in case of any need, online or offline to ensure smooth work. Vaccination is facilitated to all our employees and support is extended to their family members as well. Appointment for doctors, tests, and vaccination of family members 45+years of age is also enabled.
- To ensure that all the employees and their family members could attain vaccination quickly and conveniently, INSYNC organized its first-ever COVID-19 Vaccination Drive 2021 and arranged for a hassle-free system of vaccination for the employees and their dependents. Read more about the Vaccination Drive here .
DGK 912, DLF Galleria, Action Area 1B, New Town, Kolkata – 700156, West Bengal, India
CIN : U67120WB1991PLC050740 GST NO: 19AACCA2800R1ZI
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Business continuity plans for a post-pandemic world
It’s fair to say that none of us saw the COVID-19 pandemic coming. In the business community, the spring of 2020 was marked by government-mandated statewide shutdowns, entire workforces hurriedly transitioning to remote work, rapidly changing federal guidelines, and long periods of uncertainty about what the future would look like.Although the losses and disruptions to daily life were severe, the country seems to have weathered its first pandemic—but there is a remarkable absence of the “return to normal” messaging we might have expected to hear. The truth is, while many of us are returning to the office, we’re not really going back to what was normal. The COVID-19 pandemic redefined our entire outlook and perspective on what life looks like going forward—we’re going back to a post-pandemic world. Fortunately, we’re going armed with the lessons we’ve gained from 2020.
As we’ve all learned very well over the past year, a pandemic event can occur suddenly and disrupt an organization’s essential business functions and operations. In order to help maintain the production of goods and services, business leaders need to incorporate pandemic planning into their organizations’ overall business continuity plan to mitigate the impacts of a pandemic on operations and employee health and safety. In this blog post, we’ll discuss the importance of having a pandemic plan in place. We’ll also give you tips for creating and implementing an effective pandemic plan for your organization.
The Importance of Having a Pandemic Plan
A pandemic plan is intended to support an organization’s broader business continuity or crisis management plan. This plan exists to ensure the health and safety of staff by implementing protocols to limit the spread of the virus and limit potential exposure for employees while delivering essential services to customers.
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Business Continuity Plans for a Post-Pandemic World
It’s fair to say that none of us saw the COVID-19 pandemic coming. In the business community, the spring of 2020 was marked by government-mandated statewide shutdowns, entire workforces hurriedly transitioning to remote work, rapidly changing federal guidelines, and long periods of uncertainty about what the future would look like. Although the losses and disruptions to daily life were severe, the country seems to have weathered its first pandemic—but there is a remarkable absence of the “return to normal” messaging we might have expected to hear. The truth is, while many of us are returning to the office, we’re not really going back to what was normal. The COVID-19 pandemic redefined our entire outlook and perspective on what life looks like going forward—we’re going back to a post-pandemic world. Fortunately, we’re going armed with the lessons we’ve gained from 2020.
As we’ve all learned very well over the past year, a pandemic event can occur suddenly and disrupt an organization’s essential business functions and operations. In order to help maintain the production of goods and services, business leaders need to incorporate pandemic planning into their organizations’ overall business continuity plan to mitigate the impacts of a pandemic on operations and employee health and safety. In this blog post, we’ll discuss the importance of having a pandemic plan in place. We’ll also give you tips for creating and implementing an effective pandemic plan for your organization.
The Importance of Having a Pandemic Plan
A pandemic plan is intended to support an organization’s broader business continuity or crisis management plan. This plan exists to ensure the health and safety of staff by implementing protocols to limit the spread of the virus and limit potential exposure for employees while delivering essential services to customers.
A pandemic is declared by WHO when:
- A new subtype of virus arises. This means humans have little or no immunity to it—everyone is at risk.
- The virus spreads easily from person to person, such as through sneezing or coughing.
- The virus begins to cause serious illness worldwide. A pandemic can occur in waves, and all parts of the world may not be affected at the same time.
A pandemic event can last from weeks to numerous months and could potentially impact up to 40% of the workforce. Having a pandemic plan in place will help your organization weather the potential business continuity disruptions that can come with a pandemic.
Determining Potential Business Impacts of a Pandemic
As we’ve all seen with the COVID-19 pandemic, public health crises can have a major impact on business operations. When creating an effective pandemic plan, you’ll need to consider how your organization will:
- Maintain essential operations and services if 40% or more of all workers are out sick or choose to stay home to avoid exposure
- Maintain essential operations and services when necessary resources are not available
- Update standard operating procedures in response to the pandemic event
- Ensure essential functions over a six-to-eight-week pandemic wave
- Ensure continuity despite significant delays in, and restrictions on, moving personnel and materials
- Ensure continuity when worker absenteeism and movement restrictions delay or stop their supply and delivery chains
- Ensure all essential business partners in the supply chain are equally well prepared for a pandemic
Designating a Pandemic Planning Team
As with most planning processes, planning for a pandemic works best when all applicable stakeholders are involved. Clear roles and responsibilities should be defined for each planning team member. Planning team member examples:
- Incident Manager: Depending on the circumstances of a pandemic event, it may be necessary to activate your Emergency Response Organization. Including your Emergency Manager in the planning process will ensure this activation occurs seamlessly with the rest of your planned actions.
- Business Unit Leader: Most pandemic events will impact your organization’s business unit in one way or another. The Business Unit Leader must be involved to ensure they are aware of the impacts of an event and the contingencies put in place to address them.
- Support Services: Additional support services will play a critical role and provide guidance as required to support the pandemic, including Human Resources, Procurement/Supply Chain, Facilities, Health & Safety, Security, IT, Legal, and Risk Management/Insurance.
Protecting your business against unexpected situations can be difficult. Hopefully, we won’t have to implement pandemic plans in the future. Nevertheless, it’s important to plan ahead when you can.
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As Executive Vice President for Sales and Marketing within SWBC’s Insurance Services division, Mike Karageorge oversees marketing efforts focusing on sales and growth. Before joining SWBC, Mike spent over 20 years as a sales and marketing executive within the wireless communications industry, including 12 years at Sprint. Mike holds a bachelor’s degree in finance and an MBA.
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Business Continuity Pandemic Plan Template
On March 11, the World Health Organisation (WHO) declared COVID-19 a pandemic, referring to more than 100,000 cases across 110 countries and the expected risk of further spread.
Organisations are now presented with a situation many have never anticipated. It has forced organisations worldwide to take precautionary actions by restricting unnecessary employee travel, event cancellation, remote working, and many other steps.
To help organisations who may not have a business continuity plan in place, we have developed this template specifically for a pandemic situation.
It is intended for you to get a handle on the critical processes, their dependences and help you put strategies in place to mitigate the risks.
Download The Template
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- Running a business
Managing risks in your business
Pandemic and health event risk management.
- Business continuity planning
- Identifying and managing business risk
- Incident response plan
- Developing a recovery plan
- Recovery checklist
- Business insurance
- Managing risk when starting up
- Surviving an economic downturn
Managing risk in supply chains
- Online risks and IT security
- Crime prevention and security
- Intellectual property for Queensland businesses
- Avoiding business scams
- Manage environmental risks and other climate risks to your business
- Natural disaster resilience and recovery
- Pandemic and health events
- Workplace health and safety
- Mental health and wellbeing
A decline in the health of people and animal communities can also affect the health of your business.
Preparation and planning can ensure business continuity.
On this page
What is a pandemic or health event.
A pandemic is a worldwide outbreak of a disease or illness that spreads quickly and widely among human or animal populations.
Pandemics can pose a global threat bringing difficulties and disruptions to the lives of people and businesses. An epidemic is similar, affecting a locality rather than the whole world.
A health event may be a pandemic, an epidemic, or any other outbreak or instance that affects the health of humans or animals. Each has the potential of disrupting part or all of your business operations.
Risks to your business include:
- illness and absences within your workforce
- interruptions to logistics and suppliers
- financial stress and potential loss of income
- reduction in customer footfall to your premises
- inability to trade and periods of lockdown.
Identifying the risk a pandemic or health event could have on your business, and developing a plan to reduce the impact, will help your business recover quickly.
To assist in identifying risks and developing a recovery plan use the resources at writing a business continuity plan .
Download the business continuity plan template
This template includes a:
- risk management plan section
- business impact analysis section
- incident response plan section.
Use this page to consider your risk of a health event and complete these sections of the template.
Download the business continuity planning template .
Pandemic illnesses in humans and animals
Pandemics occur when a disease, virus, or new variant of an existing virus spreads worldwide.
An event like this can significantly change the way businesses operate with some impacting specific industries more than others.
For example, swine flu mostly impacts the livestock and food industry.
Potential pandemic human health threats
- There are 3 main types of the flu virus (A, B, and C).
- Only type A viruses are known to cause pandemics.
Learn more about influenza .
- The COVID-19 pandemic began in 2019.
- A number of variants with different profiles have emerged since.
Find out more about Queensland COVID-19 health alerts .
- Most swine flu viruses do not infect humans or do so mildly.
- The H1N1 virus of 2009–2010 was an exception.
Learn more about swine flu and other viruses .
- Avian flu is caused by a virus that affects wild birds and poultry.
- There have also been human infections.
Learn more about avian influenza .
- In the past, outside Africa, animal-to-human transmission of monkeypox has been rare.
- Generally, outbreaks occur when an infected animal has been imported and then infects local animals.
- Human-to-human transmission is possible.
Learn more about monkeypox .
Identified a specific health threat?
If you are concerned or suspect that you may have identified a specific health threat, the following phone numbers will provide you with assistance.
For health emergencies, call 000 .
For medical advice, call 13HEALTH (13 43 25 84). This service is available 24 hours a day, 7 days a week and provides health information, advice or referral services.
Potential pandemic livestock, poultry and animal health threats
- Affects poultry and other birds.
- Can present with little or no signs of the disease.
- Can spread rapidly throughout bird populations.
- Can mutate into highly pathogenic avian flu.
Read about Australian outbreaks of low-pathogen avian flu .
Learn more about low-pathogen avian flu (US Centre for Disease Control).
- Affects poultry, pigeons and other birds.
- Viral infection often present in, and spread by, pigeon populations.
- Affected birds can die within 3 days.
- Outbreaks are reportable to Biosecurity Queensland.
Learn more about avian paramyxovirus .
- Affects horses, dogs and humans.
- Periodically present in flying fox populations.
- Believed to be able to be transmitted from flying foxes to horses, and from horses to dogs and humans.
- Mortality rate of infected horses is 80%.
Find out more about Hendra virus .
- Affects bees.
- Major threat to honey bees and crop pollination.
- Not yet established in Australia.
- High impact on almond, apple, cherry and other crops that rely on pollination, as well as honey bees, if established.
Learn more about the varroa mite .
Biosecurity
Biosecurity is one of Australia's most important lines of defence and prevents many serious diseases from infecting plants and animals.
Learn more about biosecurity .
Business continuity planning for a major health event
Use your business continuity plan to consider, manage, and recover from disruptions to your business.
- Download the business continuity plan template .
- Find help writing a business continuity plan .
The information below identifies risks to your business, potential actions you could take and resources you can assess for information and assistance.
Risk, potential action and resources
Potential action
- Instigate remote working/work from home.
- Improve workplace health and safety procedures.
- Provide personal protective equipment (PPE), training and equipment.
- Communicate to your staff and test where relevant.
- Business health and safety resources for coronavirus (COVID-19)
- Personal protective equipment (PPE) from WorkSafe Queensland
- First aid and emergency plans from WorkSafe Queensland
- Working from home from Safe Work Australia
- Small business planning tool – COVID-19 from Safe Work Australia
Online ordering/home delivery (and possible zero contact) of products and services.
Websites, social media and digital marketing
Potential actions
Seek assistance from small business or rural financial advisory services.
- North Queensland rural and small business financial counselling
- Southern Queensland rural and small business financial counselling
- Check government websites and contacts regularly.
- Use kits and websites developed in response to the pandemic.
- Contact key industry associations for communication kits and advice.
- what is happening
- what is being planned
- where they can obtain more information
- what they need to do, and when.
- communicate with suppliers.
- Queensland Health contacts
Obtain external advice and support services
Mental health and wellbeing resources for businesses
- Communicate with existing suppliers.
- Seek alternative suppliers.
Follow government requirements, seek assistance, and restock when able.
National pest and disease outbreaks
Planning and preparation can minimise the impacts of a pandemic.
Learn about major health event preparation for small business .
Pandemics are external factors out of our control but by planning and preparing, your business can reduce the potential impacts.
Also consider...
- Learn more about major health event preparation for small business .
- Find advice on writing a business continuity plan .
- Find tips and advice on managing risk in supply chains .
- Last reviewed: 24 Nov 2022
- Last updated: 24 Nov 2022
IMAGES
VIDEO
COMMENTS
An influenza pandemic would have a very significant impact on economic activity and would pose a major threat to business continuity. In the event of a pandemic, businesses would suffer high rates of absenteeism
In order to help maintain the production of goods and services, business leaders need to incorporate pandemic planning into their organizations' overall business continuity plan to mitigate the impacts of a
A pandemic plan is intended to support an organization's broader business continuity or crisis management plan. This plan exists to ensure the health and safety of staff by implementing protocols to limit the
Download a business continuity plan template to address the specific processes and dependencies of dealing with a pandemic
How a business continuity plan can help prepare your business for, and recover from, a pandemic. Every business needs a business continuity plan. Your business continuity plan should include the following 4 elements