How to Swap Phone Numbers Between Users and Other Services
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Objective
Swap phone numbers between users or between services.
Applies To
- 8x8 Admin Console
- Auto Attendant
Procedure
Note: To complete this process, you will need to have an unused number in your "Phone Numbers" list. For how to claim more phone numbers, please follow this article.
Swapping Numbers Between Users
- Log in to 8x8 Admin Console .
- Click Users .
- Locate the user that has the number you need to swap.
- Expand the Voice basic settings by clicking on the header.
- Click the now empty drop-down menu that is under Phone Numbers.
- Click Save at the bottom of the page.
- You will now be back at the user's page. Now locate the user you want to have the number you just removed from the previous user.
- Expand the Voice basic settings by clicking on the header.
- Under Phone numbers, click the " X " that corresponds with the number you would like to move.
Now that you have completed the above process, you can assign the number you removed in step 13 to the user that you originally started with in step 4. This is optional. You can leave the spare number you assigned in step 8 if that is what you desire.
Swapping Numbers Between Auto Attendants, Ring Groups, and Call Queues
The process of swapping phone numbers between the Virtual Office services; Auto Attendants, Ring Groups, and Call Queues is very similar to swapping the phone numbers of your Users.
- Log in to 8x8 Admin Console .
- Click either Auto Attendants , Ring Groups , or Call Queues .
- Locate the Auto Attendant, Ring Group, or Call Queue that has the number you need to swap.
Step 5 uses the Auto Attendant service as an example. For Ring Groups and Call Queues, you must expand the "Basic information" menu by clicking on the header and then you can proceed as normal with step 5.
- Click Save at the bottom of the page.
- Go to the home screen by clicking Home on the top left of the page.
- Click one of the other services from the home screen that you want to move the number you just removed to. (Auto attendant, Ring group, or Call queue)
Now that you have completed the above process, you can assign the number you removed in step 12 to the service that you originally started with in step 3. This is optional. You can leave the spare number you assigned in step 7 if that is what you desire.
IMAGES
VIDEO
COMMENTS
Navigate to Virtual Contact Center > Channels. ... Search for the phone number. ... Click on Assign to Virtual Contact Center. ... A green banner will
Voice Basic Settings · Select a Phone Number for the user. · Enter or Suggest an extension. Caution-Icon.png · Assign a Device to the user. This
Procedure · Log in to 8x8 Manager Express. · From the navigation menu on the left, click Users and phones. · Click the name of the user you wish to
Log in to Admin Console. · Click Phone Numbers. · Locate the desired number. · If the Assigned To column has a user, ring group, auto attendant, or
Procedure · Log into Admin Console. · Click Users. · Click the clipboard_e4034d431a86283653bcb9d8417637cd3.png next to the user you want to edit.
Log into Admin Console. Go to your desired extension. Click on the Telephone number tab and choose the number listed in the dropdown. Auto
To claim phone numbers in 8x8 Admin Console, navigate to Phone Numbers and select Claim Phone Number to add a new phone number.
Click Edit (pencil icon) to the right of your site. ... Under Voice Service Settings, select your Main Line Number. ... Note: If you want to use the
Swapping Numbers Between Users · Locate the user that has the number you need to swap. · Click the now empty drop-down menu that is under Phone
... need to configure their users settings and assign phone numbers. ... Emergency Address 02:24 Welcome Email 8x8 Admin Console (formerly