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Business continuity - IT resilience and disaster recovery for beginners

Like most businesses, you are probably highly reliant on your computer systems and your data to function properly. But what will you do if something goes wrong? Having a plan for a range of scenarios is what business continuity including disaster recovery is all about. Alongside this, if you improve the resilience in your IT systems to begin with, you’ll be able to prevent and minimise any disruption and keep your business running smoothly.

1. Identify key risks to your IT systems

What are the major potential risks to your systems and how can you mitigate them? Your systems will include your hardware or equipment, your software, your data storage and internet connections – essentially, all of the tech you use. The major risks to think about are:

2. Evaluate and manage risks

Evaluate your current system capacity and performance and then identify with a business impact assessment what could happen in the event of severe disruption or failure of the system, along with what the recovery requirements would be.

Managing risk in IT systems means thinking logically and strategically about how you can:

For example, you may be able to reduce risk through staff training, transfer or share risk by using a cloud provider to store your data, and prepare for problems by getting cyber insurance and writing a plan to follow in the event of each risk becoming a reality.

You'll also need to consider the unknown risks – new threats or problems that you can’t yet identify. How will you keep yourself informed about emerging risks and what to do about them?

3. Back up your data

If your data is backed up regularly, you will be able to get back most of your information after any disaster. You should:

4. Build in resilience to your IT systems

5. Make sure your devices are secure

Many businesses now rely on mobile phones, laptops and other connected devices. All these need to be kept secure. Business-level security software can help block malicious apps, limit access to sensitive parts of your system and help keep invaders out or contained. As well as investing in security protection, take other practical steps:

6. Plan for the human element

To build resilience you also need to think about the people involved in your IT security – not just your technical teams, but everyone who works for and with your organisation.

7. Create a recovery plan

Use your risk assessment to create a recovery plan. Against each risk consider how you would deal with the risk to mitigate and fix the problems.

8. Test and review regularly and improve your systems where possible

Following any business continuity incident:

Even if you are lucky enough to avoid any disruption, your plan still needs to be tested and reviewed regularly .

9. Useful links

The Business Continuity Institute

National Cyber Security Centre

Lloyds Commercial Banking Cyber Security Guide

1. Symantec Internet Security threat Report, Volume 24 February 2019 2. Cyber Resilience Report 2018

Contingency planning

How to make sure your business can survive a disaster.

Discover the opportunities and risks for businesses of all sizes.

Growing your business

Develop your growth strategy and make plans to achieve your goals.

Important legal information

Lloyds Bank is a trading name of Lloyds Bank plc, Bank of Scotland plc, Lloyds Bank Corporate Markets plc and Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH.

Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278, 169628 and 763256 respectively.

Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH is a wholly-owned subsidiary of Lloyds Bank Corporate Markets plc. Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH has its registered office at Thurn-und-Taxis Platz 6, 60313 Frankfurt, Germany. The company is registered with the Amtsgericht Frankfurt am Main, HRB 111650. Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH is supervised by the Bundesanstalt für Finanzdienstleistungsaufsicht.

Eligible deposits with us are protected by the  Financial Services Compensation Scheme  (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

While all reasonable care has been taken to ensure that the information provided is correct, no liability is accepted by Lloyds Bank for any loss or damage caused to any person relying on any statement or omission. This is for information only and should not be relied upon as offering advice for any set of circumstances. Specific advice should always be sought in each instance.

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We can help with a wide range of borrowing options from overdrafts, loans and other finance solutions.

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Black Entrepreneurs report 2022

Black Entrepreneurs report 2022

New report calls for more effective collaboration between the Black business community, financial institutions, government and wider society.

Read the report

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Insights to help you plan ahead

With inflation on the rise and the interest rate increasing, it’s essential to understand the bigger economic picture to inform budgeting, forecasting and decision making. 

Read the Business Barometer

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Brush specialist generates sustainable power

Hear how investing in sustainable initiatives has helped Hillbrush drive down running costs and protect the company’s bottom line.

Watch to find out how

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Experts and customers share insights and give sound guidance on how businesses should keep 1.5 alive to mitigate the worst impacts of climate change.

A must watch

Corporate solutions

If your business has a turnover of £25m+ we can provide the right blend of products and guidance to help your business grow further; from capital and collateral management to financing, foreign exchange and daily banking.

Industry expertise

Depending on your annual turnover, we can offer tailored support, across multiple sectors and markets that provides the support you need as your business develops or changes as you grow.

Reduce cyber risk

Prevent and report fraud

Ask us a question

Independent service quality survey results

Business current accounts.

Published February 2023

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,200  customers of each of the  15 largest business current account providers  if they would recommend their provider to other small and medium-sized enterprises (SMEs*). The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their business current account provider to other SMEs.

*SMEs include businesses, clubs, charities and societies with an annual turnover/income of up to £25m (exclusive of VAT and other turnover-related taxes).

Independent overall service quality survey results for equal 1st place Monzo 82%

View the full set of results

The requirement to publish the Financial Conduct Authority Service Quality Information for business current accounts  can be found here

We work hard to keep your personal and business data secure, which includes regularly reviewing our privacy notice. When there’s an important change we’ll remind you to take a look and share it with anyone within your business who might need to know. This is so you’re aware of how we use your data and what your options are. Please review the latest privacy notice .

ANY PROPERTY GIVEN AS SECURITY, WHICH MAY INCLUDE YOUR HOME, MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE OR OTHER DEBTS SECURED ON IT.

All lending is subject to a satisfactory credit assessment and we will need your permission to carry out a credit check on you and your business. 

You should not apply for an amount that you cannot comfortably afford to repay now and in the future to avoid the possibility of legal action. 

All lending is subject to status. Security may be required.

While all reasonable care has been taken to ensure that the information provided is correct, no liability is accepted by Lloyds Bank for any loss or damage caused to any person relying on any statement or omission. This is for information only and should not be relied upon as offering advice for any set of circumstances. Specific advice should always be sought in each instance.

Important legal information

Lloyds Bank is a trading name of Lloyds Bank plc, Bank of Scotland plc, Lloyds Bank Corporate Markets plc and Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH.

Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278, 169628 and 763256 respectively.

Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH is a wholly-owned subsidiary of Lloyds Bank Corporate Markets plc. Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH has its registered office at Thurn-und-Taxis Platz 6, 60313 Frankfurt, Germany. The company is registered with the Amtsgericht Frankfurt am Main, HRB 111650. Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH is supervised by the Bundesanstalt für Finanzdienstleistungsaufsicht.

We adhere to The Standards of Lending Practice which are monitored and enforced by the LSB: www.lendingstandardsboard.org.uk

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

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Enquire now

Process secure e-commerce transactions on your website or other digital channels, by using our online payment gateway.

Accepting payments using a payment gateway

Selecting the best way to accept payments online will be directly influenced by how you run your business. If you trade online, you have a choice of using a separate hosted payment page or have one integrated into your website. If you operate remotely, you might choose to send a payment link or an embedded QR code to customers to use using a virtual terminal. Whatever you decide, using our online payment solutions mean you are always open for business. 

Hosted payment gateway

Take secure payments online by redirecting your customers to our Hosted Payment Page.

‘Off-the-shelf’ solution requiring some integration

Customise using your logo and brand colours

PCI DSS compliance and 3D Secure managed by Cardnet

Access to customer analytics through 24/7 reporting

Integrated payment page

Take secure payments online without customers leaving your website with our Integrated Payment Page.

Build a bespoke payment journey yourself and connect with our API’s

Fully customisable

PCI DSS and 3D Secure managed by you

Enables advanced customer analytics

Pay by link

Send customers a secure payment link via email, text, social media, invoice or an embedded QR code.

No website or integration required to send payment URLs

PCI DSS compliance and fraud prevention

Managed by Cardnet

Benefits of using our online payment gateway

Whether you’re using an established e-commerce site, or it’s just you on your laptop or smartphone, online payments give you the opportunity to sell to customers from anywhere, in a safe and secure way for everyone. 

Enhanced security

A range of fraud prevention tools including real-time fraud screening for no additional cost.

Dedicated support

Integration and ongoing support through UK-based e-commerce specialist team.

Recurring payments

Processes regular transactions, subscriptions and fees, enabling lower cost of sale and improved cash flow.

One-Click payments

Tokenise and store card data securely to speeds up the customer sales process.

Multi-currency payments

Supports customers wanting to pay using a variety of currencies.

Data-rich analysis

Real-time reporting and management capability that enables you to make real-time decisions.

Logos of payment types; Mastercard, Visa, American Express, Apple Pay, Google Pay, Diners Club International, Discover, and PayPal

Lloyds Bank Omnichannel Payment gateway

If your business wants to accept payments through multiple channels, our omnichannel payment gateway joins together transactions made online, in person or over the phone into one single solution, allowing you to manage everything from one place while giving your customers a connected experience.

Ready to start taking payments online?

If you want to take payments online, speak to one of our specialists. 

Frequently asked questions

Do i have to bank with you to use cardnet for online payments.

You don’t have to be a customer of Lloyds Bank or Bank of Scotland to use Cardnet. We assess each business individually to ensure we provide the right service, whether you’re a small enterprise or larger organisation.

You’ll need a website, products or services to sell, and a shopping cart to facilitate any sales. You will also need a payment gateway to process your payment transactions and an acquiring bank to settle the funds into your bank account, both can be provided by Lloyds Bank Cardnet. 

A payment gateway allows you to accept payments for the items you sell via your website or app. In the checkout process, the gateway will handle the part where customers enter their payments details. It encrypts sensitive information, such as shoppers’ credit card numbers, to ensure payments are processed securely. You will be able to see every processed transaction via the online portal. 

You’ll be able to accept debit and credit card payments from Visa, Mastercard, Diners, Discover and American Express, as well as digital wallets Apple Pay, Google Pay and PayPal.

Our pricing is clear and simple to understand, consisting of a flat monthly fee and a pence-per-transaction fee (+VAT). These fees cover all features of Lloyds Bank Online Payments, including the Fraud Prevention tool. You will also pay a separate Merchant Service charge for Cardnet’s acquiring services.

If you use the Hosted Payment Page solution, Cardnet is responsible for processing and storing the payment data securely. If you choose an integrated payment page (API), you as the merchant are responsible for processing and storing the payment data. As a merchant, you are still responsible for completing your PCI DSS questionnaire.

Support for web developers

We offer technical support for web developers and business owners to help them either set up a hosted payment page or integrate one into their website. Some of our developer information can be found using this link, but for a more tailored solution please contact us.

Other ways to take payments

Take debit or credit card payments face to face at the till, at a table or away from your premises.

Over-the-phone payments

Take payments over the phone using additional functionality on a card reader or by using our secure online Virtual Terminal.

Important legal information

Cardnet® is a registered trademark of Lloyds Bank plc.

We may monitor or record calls to make sure we have carried out your instructions correctly and to help improve the quality of our service.

Please remember we cannot guarantee the security of messages sent by email.

Lloyds Bank plc and Bank of Scotland plc (member of Lloyds Banking Group) are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Authorisation can be checked on the Financial Services Register at www.fca.org.uk

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