Starting an NEMT Business: the Complete Guide
More than 4 million Americans miss or delay their healthcare appointments every year due to lack of adequate transportation. This is a staggering figure, especially when you consider the important appointments that are missed—routine checkups, lab tests, rehab sessions, pharmacy pickups, dentist visits, and more.
Luckily, Medicaid beneficiaries have the opportunity to receive rides, if eligible, to and from their appointments. This benefit is known as non-emergency medical transportation.
NEMT is a rapidly growing industry. Elderly and disabled folks across the nation need reliable transportation, so starting a non-emergency medical transportation business is a worthwhile venture, no matter where you’re located.
Unsure where to begin? No problem. We’ve created a complete guide to starting your own NEMT business from the ground up. Read on to learn about basic requirements, approximate start-up costs, and other useful tips and tricks to learn how to start a transportation company.
1. File for Legal Status
2. prepare legal documents, 3. sign up for insurance, 4. the сost of starting your nemt business, 5. establish your fleet, 6. find your passengers, 7. choose the best nemt software .
One of the first things you should do when you start a business is figure out what your legal status will be. Typically, you will either be an LLC, sole proprietorship, or partnership. Each status comes with its advantages and disadvantages, so understanding what you want out of your business and what your structure might look like is a good place to start. It’s important to sit down with a lawyer and discuss your options so that you choose the status that’s best for your situation.
Preparing and filing your legal documents correctly is crucial to a successful start of your business. This includes filling out and submitting licenses, certificates, and permits that will legally allow you to operate. It’s important to note that requirements vary based on the state and city you’re working in. Whether you’re located in Michigan, California, Texas, Georgia, or New York, there will be regulations specific to your locale. You should begin by filling out a medical transportation provider application package at your local Department of Motor Vehicles.
In order to run your business, you’ll have to insure both your vehicles and your drivers. The price you pay depends on a number of factors, including anything from driver experience and history, to types of vehicles in your fleet, to how many trips you complete in a day. Understanding what factors impact NEMT insurance cost is important, so you can eventually adjust and work to lower it. Many providers require training courses for their drivers to decrease insurance prices.
How much money do you need to start a medical transport business? Some estimate that successfully launching an NEMT company costs more than $300,000. This number stems from a variety of factors—registering the business, covering legal fees, finding a suitable facility, signing up for insurance, purchasing permits and licenses, purchasing vehicles, paying utility bills and wages, launching a website and marketing your business, among other things.
But don’t let that figure deter you. There are some great ways to cut costs from the start. For example, maybe you already have a proper vehicle or two, or you can rent a van to begin with instead of outright buying it. If you’re starting small, don’t worry about finding a huge office space. Operate out of your home, if possible, and see if your friends and family would be willing to help with management and behind the scenes work, so you can focus on building relationships with clients and completing trips.
These small adjustments can help reduce costs and increase the amount you have in your pocket.
Once you have all your paperwork completed, it’s time to build your fleet. It’s important to find vehicles for your NEMT business that are reliable, safe, and customizable for passengers’ unique needs. All vehicles should be ADA compliant and equipped with wheelchairs, stretchers, oxygen tanks, walkers, and anything else your passengers may need. This shows the government that you’re prepared for all types of trip situations and have the tools to accommodate a variety of passengers.
If potential clients don’t know your business exists, they can’t book a trip. This means you need to market your business, and market it well. No matter whether you want to scale your NEMT business or just starting it. Reach out to nursing homes, assisted living facilities, retirement communities, and hospitals in your area to see if you can strike a deal for regular transport. Hang up flyers in grocery stores and local businesses where your target group shops. And, of course, create an informative website. When you develop your online presence, keep in mind that the majority of your clients are elderly and disabled folks, so it’s important to make your site both accessible and user friendly.
NEMT software is ground-breaking technology that automates all aspects of your NEMT operation, including dispatching, scheduling, routing, billing, driver management, customer notifications, and more. It tackles daily challenges like traffic problems, vehicle breakdowns, driver call offs, cancellations, no-shows, on-demand trips, among other things. In addition, the software simplifies billing to reduce errors and allow for faster reimbursement times.
If you’re looking for a top-notch, modern platform, RouteGenie is the way to go. Now that you’ve read our guide, it’s time to create your very own NEMT business. No matter where you’re located or how many vehicles you plan to operate with, we hope these steps help you get started!
Non Emergency Medical Transportation Business Plan Template
Written by Dave Lavinsky
Non Emergency Medical Transportation Business Plan
Over the past 20+ years, we have helped over 500 entrepreneurs and business owners create business plans to start and grow their non-emergency medical transportation companies.
If you’re unfamiliar with creating a non-emergency medical transportation business plan, you may think creating one will be a time-consuming and frustrating process. For most entrepreneurs it is, but for you, it won’t be since we’re here to help. We have the experience, resources, and knowledge to help you create a great business plan.
In this article, you will learn some background information on why business planning is important. Then, you will learn how to write a non-emergency medical transportation business plan step-by-step so you can create your plan today.
Download our Ultimate Business Plan Template here >
What Is a Business Plan?
A business plan provides a snapshot of your NEMT business as it stands today, and lays out your growth plan for the next five years. It explains your business goals and your strategies for reaching them. It also includes market research to support your plans.
Why You Need a Business Plan
If you’re looking to start a non-emergency medical transportation business or grow your existing non-emergency medical transportation company, you need a business plan. A business plan will help you raise funding, if needed, and plan out the growth of your non-emergency medical transportation business to improve your chances of success. Your NEMT business plan is a living document that should be updated annually as your company grows and changes.
Sources of Funding for NEMT Businesses
With regards to funding, the main sources of funding for a non-emergency medical transportation business are personal savings, credit cards, bank loans, and angel investors. When it comes to bank loans, banks will want to review your business plan and gain confidence that you will be able to repay your loan and interest. To acquire this confidence, the loan officer will not only want to ensure that your financials are reasonable, but they will also want to see a professional plan. Such a plan will give them the confidence that you can successfully and professionally operate a business. Personal savings and bank loans are the most common funding paths for non-emergency medical transportation companies.
How to Write a Business Plan for a Non Emergency Medical Transport Business
If you want to start a non emergency medical transportation business or expand your current one, you need a business plan. The guide below details the necessary information for how to write each essential component of your business plan.
Executive Summary
Your executive summary provides an introduction to your business plan, but it is normally the last section you write because it provides a summary of each key section of your plan.
The goal of your executive summary is to quickly engage the reader. Explain to them the kind of non-emergency medical transportation business you are running and the status. For example, are you a startup, do you have a non-emergency medical transportation business that you would like to grow, or are you operating a chain of non-emergency medical transportation businesses?
Next, provide an overview of each of the subsequent sections of your plan.
- Give a brief overview of the non emergency medical transportation industry.
- Discuss the type of business you are operating.
- Detail your direct competitors. Give an overview of your target customers.
- Provide a snapshot of your marketing strategy. Identify the key members of your team.
- Offer an overview of your financial plan.
Company Overview
In your company overview, you will detail the type of non-emergency medical transportation business you are operating.
For example, you might specialize in one of the following types of non-emergency medical transportation businesses:
- Wheelchair transport: this type of business uses wheelchair accessible vehicles to transport patients to or from doctor’s appointments.
- Basic life support: this type of business uses vehicles equipped with personnel to assist with monitoring and oxygen administration during transport.
- Advanced life support: this type of business uses vehicles equipped with specialized medical equipment and is usually staffed with a paramedic or EMT.
- Bariatric Transport: this type of business uses vehicles equipped with wide cots for patients weighing over 300 pounds or otherwise in need of a broad stretcher.
In addition to explaining the type of non emergency medical transportation business you will operate, the company overview needs to provide background on the business.
Include answers to questions such as:
- When and why did you start the business?
- What milestones have you achieved to date? Milestones could include the number of patients served, the number of transports performed, reaching $X amount in revenue, etc.
- Your legal business Are you incorporated as an S-Corp? An LLC? A sole proprietorship? Explain your legal structure here.
Industry Analysis
In your industry or market analysis, you need to provide an overview of the NEMT industry.
While this may seem unnecessary, it serves multiple purposes.
First, researching the non-emergency medical transportation industry educates you. It helps you understand the market in which you are operating.
Secondly, market research can improve your marketing strategy, particularly if your analysis identifies market trends.
The third reason is to prove to readers that you are an expert in your industry. By conducting the research and presenting it in your plan, you achieve just that.
The following questions should be answered in the industry analysis section of your business plan:
- How big is the non emergency medical transportation industry (in dollars)?
- Is the market declining or increasing?
- Who are the key competitors in the market?
- Who are the key suppliers in the market?
- What trends are affecting the industry?
- What is the industry’s growth forecast over the next 5 – 10 years?
- What is the relevant market size? That is, how big is the potential target market for your non-emergency medical transportation business? You can extrapolate such a figure by assessing the size of the market in the entire country and then applying that figure to your local population.
Customer Analysis
The customer analysis section of your non-emergency medical transportation business plan must detail the customers you serve and/or expect to serve.
The following are examples of customer segments: individuals, schools, families, and corporations.
As you can imagine, the customer segment(s) you choose will have a great impact on the type of non-emergency medical transportation business you operate. Clearly, individuals would respond to different marketing promotions than corporations, for example.
Try to break out your target customers in terms of their demographic and psychographic profiles. With regards to demographics, including a discussion of the ages, genders, locations, and income levels of the potential customers you seek to serve.
Psychographic profiles explain the wants and needs of your target customers. The more you can recognize and define these needs, the better you will do in attracting and retaining your customers.
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Competitive Analysis
Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter.
Direct competitors are other non-emergency medical transportation businesses.
Indirect competitors are other options that customers have to purchase from that aren’t directly competing with your product or service. This includes other types of transport services, patients obtaining transport from family or friends, or patients using mobile healthcare options rather than physically going to an appointment. These types of competition should be referenced as well.
For each such competitor, provide an overview of their business and document their strengths and weaknesses. Unless you once worked at your competitors’ businesses, it will be impossible to know everything about them. But you should be able to find out key things about them such as
- What types of customers do they serve?
- What type of non-emergency medical transportation business are they?
- What is their pricing (premium, low, etc.)?
- What are they good at?
- What are their weaknesses?
With regards to the last two questions, think about your answers from the customers’ perspective. And don’t be afraid to ask your competitors’ customers what they like most and least about them.
The final part of your competitive analysis section is to document your areas of competitive advantage. For example:
- Will you make it easier for your customers to acquire your services?
- Will you offer products or services that your competition doesn’t?
- Will you provide better customer service?
- Will you offer better pricing?
Think about ways you will outperform your competition and document them in this section of your plan.
Marketing Plan
Traditionally, a marketing plan includes the four P’s: Product, Price, Place, and Promotion. For a non-emergency medical transportation business plan, your marketing strategy should include the following:
Product : In the product section, you should reiterate the type of non-emergency medical transportation company that you documented in your company overview. Then, detail the specific products or services you will be offering. For example, will you provide wheelchair transport, bariatric transport, life support, or general transportation services for medical appointments?
Price : Document the prices you will offer and how they compare to your competitors. Essentially in the product and price sub-sections of your plan, you are presenting the products and/or services you offer and their prices.
Place : Place refers to the site of your non-emergency medical transportation company. Document where your company is situated and mention how the site will impact your success. For example, is your NEMT business located in a busy retail district, a business district, a standalone office, or purely online? Discuss how your site might be the ideal location for your customers.
Promotions : The final part of your marketing plan is where you will document how you will drive potential customers to your location(s). The following are some promotional methods you might consider:
- Advertise in local papers, radio stations and/or magazines
- Reach out to websites
- Distribute flyers
- Engage in email marketing
- Advertise on social media platforms
- Improve the SEO (search engine optimization) on your website for targeted keywords
Operations Plan
While the earlier sections of your business plan explained your goals, your operations plan describes how you will meet them. Your operations plan should have two distinct sections as follows.
Everyday short-term processes include all of the tasks involved in running your non-emergency medical transportation business, including answering calls, scheduling drivers, billing patients, etc.
Long-term goals are the milestones you hope to achieve. These could include the dates when you expect to book your Xth patient, or when you hope to reach $X in revenue. It could also be when you expect to expand your non-emergency medical transportation business to a new city.
Management Team
To demonstrate your non-emergency medical transportation business’ potential to succeed, a strong management team is essential. Highlight your key players’ backgrounds, emphasizing those skills and experiences that prove their ability to grow a company.
Ideally, you and/or your team members have direct experience in managing non-emergency medical transportation businesses. If so, highlight this experience and expertise. But also highlight any experience that you think will help your business succeed.
If your team is lacking, consider assembling an advisory board. An advisory board would include 2 to 8 individuals who would act as mentors to your business. They would help answer questions and provide strategic guidance. If needed, look for advisory board members with experience in managing a non-emergency medical transportation business.
Financial Plan
Your financial plan should include your 5-year financial statement broken out both monthly or quarterly for the first year and then annually. Your financial statements include your income statement, balance sheet, and cash flow statements.
Income Statement
An income statement is more commonly called a Profit and Loss statement or P&L. It shows your revenue and then subtracts your costs to show whether you turned a profit or not.
In developing your income statement, you need to devise assumptions. For example, will you transport 5 patients per day, per van? And will sales grow by 2% or 10% per year? As you can imagine, your choice of assumptions will greatly impact the financial forecasts for your business. As much as possible, conduct research to try to root your assumptions in reality.
Balance Sheets
Balance sheets show your assets and liabilities. While balance sheets can include much information, try to simplify them to the key items you need to know about. For instance, if you spend $50,000 on building out your non-emergency medical transportation business, this will not give you immediate profits. Rather it is an asset that will hopefully help you generate profits for years to come. Likewise, if a lender writes you a check for $50,000, you don’t need to pay it back immediately. Rather, that is a liability you will pay back over time.
Cash Flow Statement
Your cash flow statement will help determine how much money you need to start or grow your business and ensure you never run out of money. What most entrepreneurs and business owners don’t realize is that you can turn a profit but run out of money and go bankrupt.
When creating your Income Statement and Balance Sheets be sure to include several of the key costs needed in starting or growing a non emergency medical transport business:
- Cost of equipment and office supplies
- Payroll or salaries paid to staff
- Business insurance
- Other start-up expenses (if you’re a new business) like legal expenses, permits, computer software, and equipment
Attach your full financial projections in the appendix of your plan along with any supporting documents that make your plan more compelling. For example, you might include your office location lease or a list of testimonials from satisfied customers.
Writing a business plan for your NEMT business is a worthwhile endeavor. If you follow the template above, by the time you are done, you will truly be an expert. You will understand the non-emergency medical transportation industry, your competition, and your customers. You will develop a marketing strategy and will understand what it takes to launch and grow a successful non-emergency medical transportation business.
Non Emergency Medical Transportation Business Plan Template FAQs
What is the easiest way to complete my non emergency medical transportation business plan.
Growthink's Ultimate Business Plan Template allows you to quickly and easily write your business plan.
How Do You Start a Non Emergency Medical Transportation Business?
Starting a non emergency medical transportation business is easy with these 14 steps:
- Choose the Name for Your Business
- Create Your Non Emergency Medical Transportation Business Plan
- Choose the Legal Structure for Your Business
- Secure Startup Funding for Your Business (If Needed)
- Secure a Location for Your Business
- Register Your Business with the IRS
- Open a Business Bank Account
- Get a Business Credit Card
- Get the Required Business Licenses and Permits
- Get Business Insurance for Your Company
- Buy or Lease the Right Business Equipment
- Develop Your Marketing Materials
- Purchase and Setup the Software Needed to Run Your Business
- Open for Business
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How to Write a Non-Emergency Medical Transport Business Plan [Sample Template]
Are you about starting a non-emergency medical transportation business ? If YES, here is a complete sample non-emergency medical transportation business plan template & feasibility report you can use for FREE. However you have got to take all the necessary steps that wouldn’t cause you to fail.
These steps more often than not are deliberate measures that will help you stay relevant as you choose to build this business. Below is a sample non-emergency medical transportation plan for your use.
A Sample Non-Emergency Medical Transportation Business Plan Template
1. industry overview.
The healthcare industry of which non – emergency medical transportation services is a part of is one industry that plays a key role in the economy of many nations. This is so because without health, there will be no capacity to create wealth, in other words, health is indeed wealth.
Little wonder the healthcare industry is one of the most supervised and regulated industries in most countries of the world. The Non – Emergency Medical Transportation Services industry comprises of both private and municipal operators that basically provide transportation alongside medical care for patients either by ground or air.
These services most often than not are provided during a medical emergency, but they are not restricted to such instances; they are also used for non – emergency medical transportation services. The ambulances or vehicles as the case maybe are usually well – equipped with lifesaving equipment operated by medically trained employee i.e. nurses and doctors et al.
It is a known fact that non-emergency medical transportation services is highly essential for disadvantaged Medicaid recipients, for the elderly, for those who have form or disability or the other and those with low incomes who have no form of transportation to access healthcare services when the need arises.
Statistics has it that about 3.6 million Americans miss or delay medical care services simply because they lack appropriate means of transportation to catch up with their medical appointments.
So also the average low – income earners in the united states Americans lack the disposable income necessary to have access to a working automobile, and as a result of that may lack transportation options to get to and from medical appointments which is why Medicaid provides a non – emergency medical transportation benefit that pays for the least expensive and suitable way of conveying people to their appointments whether by taxi, van, public transport or mileage reimbursement.
As a matter of fact a large percentage of people with chronic health conditions, such as arthritis, asthma, cancer, cardiovascular disease, chronic obstructive pulmonary disease and diabetes et al, would need medical care services on a regular basis.
Statistics has it that the treatment of chronic conditions account for three-quarters of all United States healthcare expenses. For instance, in 2009, the Centers for Disease Control estimate that 78% of the adult population age 55 and older has at least one of these chronic conditions.
In addition, it was projected that states will add more than a half million adults who have serious behavioral health issues that impair their everyday functioning to the Medicaid population. These people of course will need the services of Non – Emergency Medical Transportation to access life sustaining treatments and health care services et al.
It is important to categorically state that a large percent of the 20 million adults with chronic kidney disease who are undergoing dialysis three times a week, non – emergency transportation services providers is a reliable way to transport them to their appointments and so as to avoid going to the emergency room if appointments are missed.
So also Statistics has it that 66 percent of dialysis patients rely on others for transportation to their appointments, only 8 percent depend on public transportation or taxi services, and 25.3 percent drove or walked to the clinic themselves.
The Non – Emergency Medical Transportation Services industry is indeed a very large industry and pretty much thriving in all parts of the world especially in developed countries such as United States of America, Canada, United Kingdom, Germany, France, Australia and Italy et al.
Envision Health care is one of the leading players in the industry. Statistics has it that in the United States of America alone, there are about 16,928 licensed and registered non – emergency medical transportation providers responsible for employing about 200,048 employees and the industry rakes in a whooping sum of $15bn annually with an annual growth rate projected at 1.1 percent.
Non – emergency medical transportation services or ambulance services as it is popularly called is yet another thriving and profitable business that an entrepreneur who is interested in making money from the healthcare industry should consider starting.
There is a huge market for this type of services simply because there are loads of sick people out there who cannot transport themselves to hospital hence the need for private ambulance services. People who are paralyzed, down with stroke, on a wheel chair and too frail to move are some of the people that need this services.
So if you are looking towards starting a business in the healthcare sector, then one of your options is to start a non–emergency medical transportation services or ambulance services.
2. Executive Summary
Gab & Gab Non – Emergency Medical Transportation Co is a standard and certified healthcare service provider with niche in non – emergency transportation that will be based in Miami Beach, Florida – United States of America and we will cover other cities such as Green – acres City, Miami, Jacksonville, Clearwater, Tampa, Fort Lauderdale, North Miami, West Palm Beach, Palm Harbor, Deltona, Orlando, Palm Bay and Panama City et al.
We chose to operate in these cities because we know that our services will be in high demand due to the growing numbers of the aging population in these areas and of course the numbers of those who would need our services.
Gab & Gab Non – Emergency Medical Transportation Co provides highly essential non – emergency medical transportation services for disadvantaged Medicaid recipients, for the elderly, for those who have form or disability or the other and those with low incomes who have no form of transportation to access healthcare services when the need arises.
We are in the non – emergency medical transportation services business to deliver excellent healthcare cum transportation services to all those who will patronize our services. We will also ensure that in the line of carrying out our duty, we comply with the laws and health regulations in Florida and The United States of America. Our employees are well trained and qualified to handle the wide range of sickly and elderly people.
Gab & Gab Non – Emergency Medical Transportation Co will operate a 24 hours 7 days a week non – emergency medical transportation service; our base (office facility) will be opened round the clock to attend to clients. We have a standard medical call center that is manned by trained health workers. Our work force is going to be well trained to operate within the framework of our organization’s corporate culture and also to meet the needs of all our customers.
Gab & Gab Non – Emergency Medical Transportation Co will ensure that all our patients cum customers are given first class treatment whenever they hire our services or visit of office. We have a CRM software that will enable us manage a one on one relationship with our customers no matter how large the numbers of our customers’ base grows.
Gab & Gab Non – Emergency Medical Transportation Co is a family business that is owned and managed by Dr. Gabriel Anderson and his wife Gabriella Anderson (Nurse). Dr. Gabriel Anderson is going to be the Chief Executive Officer of the business;
He is a qualified and well trained Medical Doctor with well over 15 years of experience working as a medical doctor and medical researcher with the United States’ government. He will be ably supported by his wife Gabriella Anderson who has grown in her career to become one of the most respected senior nurses in Miami, Florida.
3. Our Products and Services
Gab & Gab Non – Emergency Medical Transportation Co is in the business of ensuring that we provide highly essential non – emergency medical transportation services for disadvantaged Medicaid recipients, for the elderly, for those who have form or disability or the other and those with low incomes who have no form of transportation to access healthcare services when the need arises.
These are the non – emergency medical transported services that we will be offering to our clients and target market;
- Provide standby ambulance and/or first-aid services
- Provide non – emergency surface ambulance
- Provide non – emergency air ambulance (in the nearest future)
- Provide skilled nursing services
- Provide nursing aide services
- Provide consultancy and advisory services as it relates to our core services
4. Our Mission and Vision Statement
- Our vision is to become the number one choice when it comes to non – emergency medical transportation services in the whole of Florida and also to be amongst the top 20 non – emergency medical transportation services provider in the United States of America within the next 10 years.
- Gab & Gab Non – Emergency Medical Transportation Co is in business is to establish a first class non – emergency medical transportation service company that will take care of both highly placed clients (especially those who can afford air ambulance) and lowly placed clients as long as they can afford our services.
- We want to become one of the leaders in the non – emergency medical transportation services industry in Florida, and in The United States of America.
Our Business Structure
Gab & Gab Non – Emergency Medical Transportation Co is a business that will be built on a solid foundation. From the outset, we have decided to recruit only qualified professionals (doctors, nurses, nurse’s aides, mental health counselors, chiropractors, medication management counselors, physical therapists, county aging workers, and rehabilitation counselors, home health caregivers and ambulance drivers) to man various job positions in our organization.
We are quite aware of the rules and regulations governing the non – emergency medical transportation services cum health care industry which is why we decided to recruit only well experienced and qualified employees as foundational staff of the organization.
We hope to leverage on their expertise to build our business brand to be well accepted in Florida and the whole of the United States.
When hiring, we will look out for applicants that are not just qualified and experienced, but honest, customer centric and are ready to work to help us build a prosperous business that will benefit all the stake holders (the owners, workforce, and customers).
As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of five years or more. These are the positions that will be available at Gab & Gab Non – Emergency Medical Transportation Co;
- Chief Medical Director/Chief Executive Officer
- Human Resource and Admin Manager
Nurses/Nurse’s Aides
- Home Health Caregivers /County Aging Workers
- Ambulance Drivers
- Marketing and Sales Agent
- Accountant/Cashier
5. Job Roles and Responsibilities
Chief Medical Director/Chief Executive Officer:
- Responsible for providing direction for the business
- Creating, communicating, and implementing the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
- Attend to high profile clients and severe medical cases
- Responsible for fixing prices and signing business deals
- Responsible for recruitment
- Responsible for payment of salaries
- Responsible for signing checks and documents on behalf of the company
- Evaluates the success of the organization
- Follow the ambulance to and fro as required by our clients or patient
- Responsible for providing professional medical services to our patients
- Responsible for giving medical advice to patient and their family members
- Responsible for handling medical emergencies when the need arises.
Human Resources and Admin Manager
- Responsible for overseeing the smooth running of HR and administrative tasks for the organization
- Defining job positions for recruitment and managing interviewing process
- Carrying out staff induction for new team members
- Responsible for training, evaluation and assessment of employees
- Responsible for arranging travel, meetings and appointments
- Oversee the smooth running of the daily office and field activities.
Sales and Marketing Manager
- Manage external research and coordinate all the internal sources of information to retain the organizations’ best customers and attract new ones
- Model demographic information and analyze the volumes of transactional data generated by customer
- Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of development projects.
- Writing winning proposal documents, negotiate fees and rates in line with organizations’ policy
- Responsible for handling business research, market surveys and feasibility studies for clients
- Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients
- Develop, execute and evaluate new plans for expanding increase sales
- Create new markets cum businesses for the organization
- Empower and motivates the sales team to meet and surpass agreed targets
Accountant/Cashier:
- Responsible for preparing financial reports, budgets, and financial statements for the organization
- Provides managements with financial analyses, development budgets, and accounting reports; analyzes financial feasibility for the most complex proposed projects; conducts market research to forecast trends and business conditions.
- Responsible for financial forecasting and risks analysis.
- Performs cash management, general ledger accounting, and financial reporting for one or more properties.
- Responsible for developing and managing financial systems and policies
- Responsible for administering payrolls
- Ensuring compliance with taxation legislation
- Handles all financial transactions for Gab & Gab Non – Emergency Medical Transportation Co
- Serves as internal auditor for Gab & Gab Non – Emergency Medical Transportation Co
- Responsible for managing our patients from their house en route to the hospital when they are in our ambulance
- Handles personal injury case management
- Responsible for offering home medication and ambulance management services
Ambulance Drivers:
- Receives payments on behalf of the organization
- Issues receipt to customers
- Prepare financial report at the end of every working week
- Handles financial transaction on behalf of the company
- Interfaces with our bankers
- Responsible for payment of tax, levies and utility bills
- Handles any other duty as assigned by the doctor or nurse in charge of the ambulance
- Responsible for cleaning the office facility and the ambulance at all times
- Ensure that toiletries and supplies don’t run out of stock
- Cleans both the interior and exterior of the office facility
- Handle any other duty as assigned by the HR a manager
6. SWOT Analysis
Gab & Gab Non – Emergency Medical Transportation Co is set to become one of the leading non – emergency medical transport service providers in Florida which is why we are willing to take our time to cross every ‘Ts’ and dot every ‘Is’ as it relates to our business.
We want our non – emergency medical transportation services company to be the number one choice of all residence of Miami and other cities in Florida. We know that if we are going to achieve the goals that we have set for our business, then we must ensure that we build our business on a solid foundation. We must ensure that we follow due process in setting up the business.
Even though our Chief Medical Director (owner) has a robust experience in health management services, public health, medical research, transport and logistics we still went ahead to hire the services of business consultants that are specialized in setting up new businesses to help our organization conduct detailed SWOT analysis and to also provide professional support in helping us structure our business to indeed become a leader in the non – emergency medical transportation services industry.
This is the summary of the SWOT analysis that was conducted for Gab & Gab Non – Emergency Medical Transportation Co;
Our strength lies in the fact that we have a team of well qualified professionals manning various job positions in our organization. As a matter of fact, they are some of the best hands in the whole of Miami Florida. Our location, the Business model we will be operating on, opening 24 hours daily and 7 days in a week, multiple payment options, well equipped medical call center and our excellent customer service culture will definitely count as a strong strength for us.
Our perceived weakness lies in the point that we are just starting out and we may not have the required finance to out rightly purchase air – ambulance and also finance to sustain the kind of publicity that we intend giving the business and also the finance needed for the acquiring helicopter to facilitate rapid response in cases of medical emergencies.
- Opportunities:
The opportunities that are available to non – emergency medical services providers are unlimited considering the fact that we have growing aging population in the United States and people coming down with one form of sickness or the other that will make them need our services. We are going to position our business to make the best out of the opportunities that will be available to us in Florida.
Just like any other business, one of the major threats that we are likely going to face is economic downturn and unfavorable government policies (healthcare reform). It is a fact that economic downturn affects purchasing / spending power. Another threat that may likely confront us is the arrival of a new and bigger / well established non – emergency medical transportation brand in same location where our outlet is located.
7. MARKET ANALYSIS
- Market Trends
As a matter of fact a large percentage of people with chronic health conditions, such as arthritis, asthma, cancer, cardiovascular disease, chronic obstructive pulmonary disease and diabetes et al, would need medical care services on a regular basis. Statistics has it that the treatment of chronic conditions account for three- quarters of all United States healthcare expenses.
For instance, in 2009, the Centers for Disease Control estimate that 78% of the adult population age 55 and older has at least one of these chronic conditions. In addition, it was projected that states will add more than a half million adults who have serious behavioral health issues that impair their everyday functioning to the Medicaid population.
These people of course will need the services of Non – Emergency Medical Transportation to access life sustaining treatments and health care services et al.
No doubt the non – emergency medical transportation service industry will continue to grow and become more profitable because the aging baby-boomer generation in Unites States is expected to drive increasing demand for these specialized services.
8. Our Target Market
Gab & Gab Non – Emergency Medical Transportation Co is in business to service a wide range of customers in Miami Beach, Florida – United States of America and other cities such as Green – acres City, Miami, Jacksonville, Clearwater, Tampa, Fort Lauderdale, North Miami, West Palm Beach, Palm Harbor, Deltona, Orlando, Palm Bay and Panama City et al.
We will ensure that we target but self – pay customers (who do not have health insurance cover), and those who have health insurance cover.
Generally, those who need non – emergency medical transportation services ranges from those with the elderly people, to those who are bedridden to those who have mental / psychiatric challenges and any other ailment that requires that the patient must hire the services of a non – emergency medical transportation services provider.
The fact that we are going to open our doors to a wide range of customers does not in any way stop us from abiding by the rules and regulations governing the non – emergency transportation service industry in the United States. Our staff is well – trained to effectively service our customers and give them value for their monies.
Our customers can be categorized into the following;
- Elderly people
- Expectant Mothers
- Injured Sports Men and Women
- Disable/Physically Challenged People
- People why mental/psychiatric challenges
- The aged who might suffer from severe joint pains and every other age categories who falls under the conditions listed by the physician.
Our Competitive Advantage
Aside from the competitions that exist amongst various non – emergency medical transportation service providers, they also compete against other healthcare services providers such as hospitals, health centers and community clinics who have ambulances and also provide transportation services for their patience.
To be highly competitive in the non – emergency medical transportation services industry means that you should be able to deliver consistent quality patient service and should be able to meet the expectations of the physicians that referred patients to you.
Gab & Gab Non – Emergency Medical Transportation Co is coming into the market well prepared to favorably compete in the industry. Our office facility is well positioned (centrally positioned) and visible, we have well – equipped ambulances and of course enough parking space with good security.
Our staff is well groomed in all aspect of non – emergency medical transportation service delivery and all our employees are trained to provide customized customer service to all our clients. Our services will be carried out by highly trained professional who know what it takes to give our highly esteemed customers value for their money.
We are going to be amongst some of the non – emergency medical transportation service providers in the whole of Florida that will run a standard medical call center for 24 hours a day and 7 days a week. We have enough trained health workers that are ready to run a shift system.
Lastly, all our employees will be well taken care of, and their welfare package will be among the best within our category (non – emergency medical transportation service providers in the United States) in the industry. It will enable them to be more than willing to build the business with us and help deliver our set goals and achieve all our business aims and objectives.
9. SALES AND MARKETING STRATEGY
- Sources of Income
Gab & Gab Non – Emergency Medical Transportation Co will ensure that we do all we can to maximize the business by generating income from every legal means within the scope of our industry. Below are the sources we intend exploring to generate income for Gab & Gab Non – Emergency Medical Transportation Co;
10. Sales Forecast
It is important to state that our sales forecast is based on the data gathered during our feasibility studies, market survey and also some of the assumptions readily available on the field. Below are the sales projections that we were able to come up with for the first three years of operations;
- First Year-: $100,000 (From Self – Pay Clients / Patients): $250,000 (From Health Insurance Companies)
- Second Year-: $250,000 (From Self – Pay Clients / Patients): $500,000 (From Health Insurance Companies)
- Third Year-: $500,000 (From Self – Pay Clients / Patients): $1,000,000 (From Health Insurance Companies)
N.B: This projection is done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and natural disasters within the period stated above. Please note that the above projection might be lower and at the same time it might be higher.
- Marketing Strategy and Sales Strategy
The marketing and sales strategy of Gab & Gab Non – Emergency Medical Transportation Co will be based on generating long-term personalized relationships with customers. In order to achieve that, we will ensure that we offer top notch all – round non – emergency medical transportation services at affordable prices compare to what is obtainable in Florida.
All our employees will be well trained and equipped to provide excellent and knowledgeable non – emergency medical transportation services and customer service. We know that if we are consistent with offering high quality service delivery and excellent customer service, we will increase the number of our customers by more than 25 percent for the first year and then more than 40 percent subsequently.
Before choosing a location for our non – emergency medical transportation services, we conducted a thorough market survey and feasibility studies in order for us to be able to be able to penetrate the available market and become the preferred choice for residence of Miami Beach, Florida – United States of America and other cities such as Green – acres City, Miami, Jacksonville, Clearwater, Tampa, Fort Lauderdale, North Miami, West Palm Beach, Palm Harbor, Deltona, Orlando, Palm Bay and Panama City et al where our services will be available.
We have detailed information and data that we were able to utilize to structure our business to attract the numbers of customers we want to attract per time.
We hired experts who have good understanding of the non – emergency medical transportation service industry to help us develop marketing strategies that will help us achieve our business goal of winning a larger percentage of the available market in Florida.
In summary, Gab & Gab Non – Emergency Medical Transportation Co will adopt the following sales and marketing approach to win customers over;
- Introduce our business by sending introductory letters to residence, business owners, hospitals and corporate organizations
- Advertise our business in community based newspapers, local TV and local radio stations
- List our business on yellow pages ads (local directories)
- Leverage on the internet to promote our business
- Engage in direct marketing
- Leverage on word of mouth marketing (referrals)
- Enter into business partnership with hospitals, government agencies and health insurance companies.
- Attend health care related exhibitions/expos.
11. Publicity and Advertising Strategy
We in the non – emergency medical transportation services business -to become one of the market leaders and also to maximize profits hence we are going to explore all available conventional and non – conventional means to promote our business.
Gab & Gab Non – Emergency Medical Transportation Co has a long term plan of offering non – emergency medical transportation services in various locations all around Florida which is why we will deliberately build our brand to be well accepted in Miami Beach before venturing out.
As a matter of fact, our publicity and advertising strategy is not solely for winning customers over but to effectively communicate our brand to the general public. Here are the platforms we intend leveraging on to promote and advertise Gab & Gab Non – Emergency Medical Transportation Co;
- Place adverts on both print (community based newspapers and magazines) and electronic media platforms
- Sponsor relevant community health programs
- Leverage on the internet and social media platforms like; Instagram, Facebook , twitter, YouTube, Google + et al to promote our brand
- Install our Bill Boards on strategic locations all around Miami Beach Florida.
- Engage in road show from time to time
- Distribute our fliers and handbills in target areas
- Ensure that all our workers wear our branded shirts and all our vehicles and ambulances are well branded with our company’s logo et al.
12. Our Pricing Strategy
Gab & Gab Non – Emergency Medical Transportation Co will work towards ensuring that all our services are offered at highly competitive prices compare to what is obtainable in The United States of America.
On the average, non – emergency medical transportation service providers usually leverage on the fact that a good number of their clients do not pay the service charge from their pockets; private insurance companies, Medicare and Medicaid are responsible for the payment.
In view of that, it is easier for non – emergency medical transportation service providers to bill their clients based in their discretions. However, in most non – emergency medical transportation service providers adopt the hourly billing cum per visit billing method.
- Payment Options
At Gab & Gab Non – Emergency Medical Transportation Co, our payment policy is all inclusive because we are quite aware that different people prefer different payment options as it suits them. Here are the payment options that will be available in every of our outlets;
- Payment by cash
- Payment via Point of Sale (POS) Machine
- Payment via online bank transfer (online payment portal)
- Payment via Mobile money
- Check (only from loyal customers)
In view of the above, we have chosen banking platforms that will help us achieve our payment plans without any itches.
13. Startup Expenditure (Budget)
If you are looking towards starting a non – emergency medical transportation services company, then you should be ready to go all out to ensure that you raise enough capital to cover some of the basic expenditure that you are going to incur. The truth is that starting this type of business does not come cheap.
You would need money to secure a standard office facility, you could need money to acquire medically equipped ambulances and supply and you would need money to pay your workforce and pay bills for a while until the revenue you generate from the business becomes enough to pay them.
Besides it is expensive to acquire a standard well – equipped ambulance. The items listed below are the basics that we would need when starting our non – emergency medical transportation services business in the United States, although costs might vary slightly;
- The Fee for registering the business in the United States -$725.
- The budget for legal fees, insurance, permits and license – $5,000
- The cost of leasing a facility – 100,000
- The amount needed to renovate our Facility (electrical, furnishings, plumbing, painting and landscaping) – $10,000.
- The Cost for the purchase of furniture and equipment (Flat Screen TVs, computers, printers, and cabins et al) – $10,000
- Other start-up expenses including stationery – $1000
- Phone and utility deposits – $3,500
- The Cost for the purchase of Ambulances – $150,000.
- The Cost of Launching a Website – $600
- The cost opening party – $5,000 (optional)
- Cost for payment of salaries for the first 3 months of operations – $50,000
- Additional Expenditure (Business cards, Signage, Adverts and Promotions et al) – $5,000
Going by the report from our research and feasibility studies, we will need an average of $350,000 to start a small scale but standard non – emergency medical transportation services business in the United States of America.
Generating Funding / Startup Capital for Gab & Gab Non – Emergency Medical Transportation Co
Gab & Gab Non – Emergency Medical Transportation Co is a family business that is solely owned and financed by Dr. Gabriel Anderson and his wife Gabriella Anderson (Nurse). They do not intend to welcome any external business partner which is why he has decided to restrict the sourcing of the start – up capital to 3 major sources.
These are the areas Gab & Gab Non – Emergency Medical Transportation Co intends to generate our start – up capital;
- Generate part of the start – up capital from personal savings
- Source for soft loans from family members and friends
- Apply for loan from my Bank
N.B: We have been able to generate about $100,000 (Personal savings $80,000 and soft loan from family members $20,000) and we are at the final stages of obtaining a loan facility of $250,000 from our bank. All the papers and document have been signed and submitted, the loan has been approved and any moment from now our account will be credited with the amount.
14. Sustainability and Expansion Strategy
The future of a business lies in the numbers of loyal customers that they have the capacity and competence of the employees, their investment strategy and the business structure. If all of these factors are missing from a business (company), then it won’t be too long before the business close shop.
One of our major goals of starting Gab & Gab Non – Emergency Medical Transportation Co is to build a business that will survive off its own cash flow without the need for injecting finance from external sources once the business is officially running.
We know that one of the ways of gaining approval and winning customers over is to offer our non – emergency medical transportation services a little bit cheaper than what is obtainable in the market and we are well prepared to survive on lower profit margin for a while.
Gab & Gab Non – Emergency Medical Transportation Co will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and re – training of our workforce is at the top burner.
As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more. We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.
Check List/Milestone
- Business Name Availability Check:>Completed
- Business Registration: Completed
- Opening of Corporate Bank Accounts: Completed
- Securing Point of Sales (POS) Machines: Completed
- Opening Mobile Money Accounts: Completed
- Opening Online Payment Platforms: Completed
- Application and Obtaining Tax Payer’s ID: In Progress
- Application for business license and permit: Completed
- Purchase of Insurance for the Business: Completed
- Leasing of facility and remodeling the facility: In Progress
- Conducting Feasibility Studies: Completed
- Generating capital from family members: Completed
- Applications for Loan from the bank: In Progress
- Writing of Business Plan: Completed
- Drafting of Employee’s Handbook: Completed
- Drafting of Contract Documents and other relevant Legal Documents: In Progress
- Design of The Company’s Logo: Completed
- Graphic Designs and Printing of Packaging Marketing / Promotional Materials: In Progress
- Recruitment of employees: In Progress
- Purchase of Medical Equipment and Ambulances et al: In Progress
- Purchase of the Needed furniture, racks, shelves, computers, electronic appliances, office appliances and CCTV: In progress
- Creating Official Website for the Company: In Progress
- Creating Awareness for the business both online and around the community: In Progress
- Health and Safety and Fire Safety Arrangement (License): Secured
- Opening party / launching party planning: In Progress
- Compilation of our list of products that will be available in our pharmacy store: Completed
- Establishing business relationship with vendors (wholesale pharmaceutical companies): In Progress
More on Healthcare & Medical
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Back to All Business Ideas
How to Start a Medical Transportation Business
Written by: Carolyn Young
Edited by: David Lepeska
Updated on March 1, 2023
Investment range
$11,950 - $24,800
Revenue potential
$78,000 - $273,000 p.a.
Time to build
1 – 3 months
Profit potential
$62,000 - $82,000 p.a.
Industry trend
- Decide if the Business Is Right for You
- Hone Your Idea
- Brainstorm a Business Name
- Create a Business Plan
- Register Your Business
- Register for Taxes
- Fund your Business
- Apply for Licenses/Permits
- Open a Business Bank Account
- Get Business Insurance
- Prepare to Launch
- Build Your Team
- Start Making Money!
Medical transportation businesses provide essential services for people who need to get to medical facilities and appointments. With an aging population, the need for medical transport is vast, which is why the global non-emergency medical transport industry is set to expand more than 40% by 2028.
Starting a medical transportation business could be a great way for you to be of service while making a good living at the same time. But before you hit the road, you’ll need to learn how to start and run a business.
Luckily, this step-by-step guide is loaded with all the information you need to start building your successful medical transportation business.
Looking to form an LLC? Check out the Best LLC Formation Services .
Step 1: Decide if the Business Is Right for You
Pros and cons.
Just to clarify, the business being discussed is a non-emergency medical transportation (NEMT) business. An emergency medical transport business, or ambulance, is an entirely different service that requires significant medical training.
Starting a medical transportation business has pros and cons to consider before deciding if it’s right for you.
- Essential Service – Provide tremendous value to those in need
- Flexibility – Run your business from home
- Good Money – Make base rates plus mileage fees
- Investment Required – Wheelchair accessible vans or buses cost money
- Lots of Waiting – Spend time waiting for clients and appointments
Medical transportation industry trends
Industry size and growth.
- Industry size and past growth – The global non-emergency medical transport industry is worth nearly $8.1 billion in 2022 after expanding 7% the previous year.(( https://www.researchandmarkets.com/reports/4995103/non-emergency-medical-transportation-market ))
- Growth forecast – The global non-emergency medical transportation industry is projected to grow 40% by 2028.
Trends and challenges
Trends in the medical transportation industry include:
- Medical transport businesses are expanding their services to include prescription deliveries, services for long-term care facilities, and transport to COVID testing sites.
- Aging populations and the increasing number of medical needs that can be met with outpatient services are driving greater demand for NEMT.
Challenges in the medical transportation industry include:
- The rising adoption of telehealth — medical services delivered online — is decreasing the need for transportation to health care providers.
- Increasing fuel costs are eroding the profits of medical transportation businesses.
Demand hotspots
- Most popular states – The most popular states for patient transportation drivers are Maine, Connecticut, and Rhode Island.(( https://www.zippia.com/patient-transportation-driver-jobs/best-states/ ))
- Least popular states – The least popular states for patient transportation drivers are Utah, Nebraska, and Colorado.
What kind of people work in medical transportation?
- Gender – 25.8% of patient transportation drivers are female, while 74.2% are male. (( https://www.zippia.com/patient-transportation-driver-jobs/demographics/ ))
- Average level of education – The average patient transportation driver is high school educated.
- Average age – The average patient transportation driver in the US is 48 years old.
How much does it cost to start a medical transportation business?
Startup costs for a medical transport business range from $12,000 to $25,000. Costs include your first wheelchair-accessible van, certifications and licensing, and a website.
Each state has different certification and licensing requirements for medical transportation companies and drivers. At the very least, you should have first aid and CPR training. Check with your state for requirements.
You’ll need a handful of items to successfully launch your medical transport business, including:
- Wheelchair accessible vans or other vehicles
- First aid kits
How much can you earn from a medical transportation business?
Base rates are about $40 per trip plus $5 per mile for medical transport, so for each trip you might earn $75. You’ll probably get your business by contracting with medical transportation brokers who work with insurance companies regarding payment, and they will take a commission. After that and fuel costs, your profit margin when you’re working on your own should be about 80%.
In your first year or two, you might do 20 trips per week, bringing in $78,000 in annual revenue. This would mean $62,000 in profit, assuming that 80% margin. As you add to your customer base, there might be demand for 70 trips per week. At this stage, you’d add more vans and hire staff, reducing your profit margin to around 30%. With annual revenue of $273,000, you’d make a handsome profit of $82,000.
What barriers to entry are there?
There are a few barriers to entry for a medical transportation business. Your biggest challenges will be:
- The cost of a wheelchair accessible vehicle
- Meeting the licensing and certification requirements of your state
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Step 2: hone your idea.
Now that you know what’s involved in starting a medical transportation business, it’s a good idea to hone your concept in preparation to enter a competitive market.
Why? Identify an opportunity
Research medical transportation businesses in your area and online to examine their services, price points, and customer reviews. You’re looking for a market gap to fill. For instance, maybe the local market is missing an NEMT business that works with a certain long-term care facility, or a Medicaid beneficiary NEMT service.
You might consider targeting a niche market by specializing in a certain aspect of your industry, such as ambulatory patients or patients in wheelchairs.
This could jumpstart your word-of-mouth marketing and attract clients right away.
What? Determine your products or services
You can transport people to medical appointments, to and from long-term care, or to other health care or medical facilities. You could also offer prescription delivery and COVID testing transportation.
How much should you charge for medical transportation?
Base rates are about $40 per trip plus $5 per mile for medical transportation. After broker commissions and fuel costs, you should aim for a profit margin of 80%.
Once you know your costs, you can use this Step By Step profit margin calculator to determine your mark-up and final price points. Remember, the prices you use at launch should be subject to change if warranted by the market.
Who? Identify your target market
Your target market will be transportation brokers, senior housing and individuals who need services. You can connect with brokers and residences on LinkedIn or find them on Google or Yelp and call them directly.
Where? Choose your business premises
In the early stages, you may want to run your business from home to keep costs low. But as your business grows, you’ll likely need to hire workers for various roles and may need to rent out an office. You can find commercial space to rent in your area on sites such as Craigslist , Crexi , and Instant Offices .
When choosing a commercial space, you may want to follow these rules of thumb:
- Central location accessible via public transport
- Ventilated and spacious, with good natural light
- Flexible lease that can be extended as your business grows
- Ready-to-use space with no major renovations or repairs needed
Step 3: Brainstorm a Business Name
Your business name is your business identity, so choose one that encapsulates your objectives, services, and mission in just a few words. You probably want a name that’s short and easy to remember, since much of your business, and your initial business in particular, will come from word-of-mouth referrals.
Here are some ideas for brainstorming your business name:
- Short, unique, and catchy names tend to stand out
- Names that are easy to say and spell tend to do better
- Name should be relevant to your product or service offerings
- Ask around — family, friends, colleagues, social media — for suggestions
- Including keywords, such as “NEMT service” or “medical transportation”, boosts SEO
- Name should allow for expansion, for ex: “Jim’s Bakery” over “Jim’s Cookies”
- Avoid location-based names that might hinder future expansion
- Use online tools like the Step by Step Business Name Generator . Just type in a few keywords and hit “generate” and you’ll have dozens of suggestions at your fingertips.
Once you’ve got a list of potential names, visit the website of the US Patent and Trademark Office to make sure they are available for registration and check the availability of related domain names using our Domain Name Search tool. Using “.com” or “.org” sharply increases credibility, so it’s best to focus on these.
Find a Domain
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Finally, make your choice among the names that pass this screening and go ahead with domain registration and social media account creation. Your business name is one of the key differentiators that sets your business apart. Once you pick your company name, and start with the branding, it is hard to change the business name. Therefore, it’s important to carefully consider your choice before you start a business entity.
Step 4: Create a Business Plan
Every business needs a plan. This will function as a guidebook to take your startup through the launch process and maintain focus on your key goals. A business plan also enables potential partners and investors to better understand your company and its vision:
- Executive Summary : Brief overview of the entire business plan; should be written after the plan is complete.
- Business Overview : Overview of the company, vision, mission, ownership, and corporate goals.
- Product and Services : Describe your offerings in detail.
- Market Analysis : Assess market trends such as variations in demand and prospects for growth, and do a SWOT analysis .
- Competitive Analysis : Analyze main competitors, assessing their strengths and weaknesses, and create a list of the advantages of your services.
- Sales and Marketing : Examine your companies’ unique selling propositions (USPs) and develop sales, marketing, and promotional strategies.
- Management Team : Overview of management team, detailing their roles and professional background, along with a corporate hierarchy.
- Operations Plan : Your company’s operational plan includes procurement, office location, key assets and equipment, and other logistical details.
- Financial Plan : Three years of financial planning, including startup costs, break-even analysis, profit and loss estimates, cash flow, and balance sheet.
- Appendix : Include any additional financial or business-related documents.
If you’ve never created a business plan, it can be an intimidating task. You might consider hiring a business plan specialist to create a top-notch business plan for you.
Step 5: Register Your Business
Registering your business is an absolutely crucial step — it’s the prerequisite to paying taxes, raising capital, opening a bank account, and other guideposts on the road to getting a business up and running.
Plus, registration is exciting because it makes the entire process official. Once it’s complete, you’ll have your own business!
Choose where to register your company
Your business location is important because it can affect taxes, legal requirements, and revenue. Most people will register their business in the state where they live, but if you’re planning to expand, you might consider looking elsewhere, as some states could offer real advantages when it comes to medical transportation businesses.
If you’re willing to move, you could really maximize your business! Keep in mind, it’s relatively easy to transfer your business to another state.
Choose your business structure
Business entities come in several varieties, each with its pros and cons. The legal structure you choose for your medical transportation business will shape your taxes, personal liability, and business registration requirements, so choose wisely.
Here are the main options:
- Sole Proprietorship – The most common structure for small businesses makes no legal distinction between company and owner. All income goes to the owner, who’s also liable for any debts, losses, or liabilities incurred by the business. The owner pays taxes on business income on his or her personal tax return.
- General Partnership – Similar to a sole proprietorship, but for two or more people. Again, owners keep the profits and are liable for losses. The partners pay taxes on their share of business income on their personal tax returns.
- Limited Liability Company (LLC) – Combines the characteristics of corporations with those of sole proprietorships or partnerships. Again, the owners are not personally liable for debts.
- C Corp – Under this structure, the business is a distinct legal entity and the owner or owners are not personally liable for its debts. Owners take profits through shareholder dividends, rather than directly. The corporation pays taxes, and owners pay taxes on their dividends, which is sometimes referred to as double taxation.
- S Corp – An S-Corporation refers to the tax classification of the business but is not a business entity. An S-Corp can be either a corporation or an LLC , which just need to elect to be an S-Corp for tax status. In an S-Corp, income is passed through directly to shareholders, who pay taxes on their share of business income on their personal tax returns.
We recommend that new business owners choose LLC as it offers liability protection and pass-through taxation while being simpler to form than a corporation. You can form an LLC in as little as five minutes using Northwest Registered Agent’s online LLC formation service . They will check that your business name is available before filing, submit your articles of organization , and answer any questions you might have.
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Step 6: Register for Taxes
The final step before you’re able to pay taxes is getting an Employer Identification Number , or EIN. You can file for your EIN online or by mail or fax: visit the IRS website to learn more. Keep in mind, if you’ve chosen to be a sole proprietorship you can simply use your social security number as your EIN.
Once you have your EIN, you’ll need to choose your tax year. Financially speaking, your business will operate in a calendar year (January–December) or a fiscal year, a 12-month period that can start in any month. This will determine your tax cycle, while your business structure will determine which taxes you’ll pay.
The IRS website also offers a tax-payers checklist , and taxes can be filed online.
It is important to consult an accountant or other professional to help you with your taxes to ensure you’re completing them correctly.
Step 7: Fund your Business
Securing financing is your next step and there are plenty of ways to raise capital:
- Bank loans: This is the most common method but getting approved requires a rock-solid business plan and strong credit history.
- SBA-guaranteed loans: The Small Business Administration can act as guarantor, helping gain that elusive bank approval via an SBA-guaranteed loan .
- Government grants: A handful of financial assistance programs help fund entrepreneurs. Visit Grants.gov to learn which might work for you.
- Friends and Family: Reach out to friends and family to provide a business loan or investment in your concept. It’s a good idea to have legal advice when doing so because SEC regulations apply.
- Crowdfunding: Websites like Kickstarter and Indiegogo offer an increasingly popular low-risk option, in which donors fund your vision. Entrepreneurial crowdfunding sites like Fundable and WeFunder enable multiple investors to fund your business.
- Personal: Self-fund your business via your savings or the sale of property or other assets.
Bank and SBA loans are probably the best option, other than friends and family, for funding a medical transportation business. You might also try crowdfunding if you have an innovative concept.
Step 8: Apply for Licenses/Permits
Starting a medical transportation business requires obtaining a number of licenses and permits from local, state, and federal governments.
Federal regulations, licenses, and permits associated with starting your business include doing business as (DBA), health licenses and permits from the Occupational Safety and Health Administration ( OSHA ), trademarks, copyrights, patents, and other intellectual properties, as well as industry-specific licenses and permits.
You may also need state-level and local county or city-based licenses and permits. The license requirements and how to obtain them vary, so check the websites of your state, city, and county governments or contact the appropriate person to learn more.
You could also check this SBA guide for your state’s requirements, but we recommend using MyCorporation’s Business License Compliance Package . They will research the exact forms you need for your business and state and provide them to ensure you’re fully compliant.
This is not a step to be taken lightly, as failing to comply with legal requirements can result in hefty penalties.
If you feel overwhelmed by this step or don’t know how to begin, it might be a good idea to hire a professional to help you check all the legal boxes.
Step 9: Open a Business Bank Account
Before you start making money, you’ll need a place to keep it, and that requires opening a bank account .
Keeping your business finances separate from your personal account makes it easy to file taxes and track your company’s income, so it’s worth doing even if you’re running your medical transportation business as a sole proprietorship. Opening a business bank account is quite simple, and similar to opening a personal one. Most major banks offer accounts tailored for businesses — just inquire at your preferred bank to learn about their rates and features.
Banks vary in terms of offerings, so it’s a good idea to examine your options and select the best plan for you. Once you choose your bank, bring in your EIN (or Social Security Number if you decide on a sole proprietorship), articles of incorporation, and other legal documents and open your new account.
Step 10: Get Business Insurance
Business insurance is an area that often gets overlooked yet it can be vital to your success as an entrepreneur. Insurance protects you from unexpected events that can have a devastating impact on your business.
Here are some types of insurance to consider:
- General liability: The most comprehensive type of insurance, acting as a catch-all for many business elements that require coverage. If you get just one kind of insurance, this is it. It even protects against bodily injury and property damage.
- Business Property: Provides coverage for your equipment and supplies.
- Equipment Breakdown Insurance: Covers the cost of replacing or repairing equipment that has broken due to mechanical issues.
- Worker’s compensation: Provides compensation to employees injured on the job.
- Property: Covers your physical space, whether it is a cart, storefront, or office.
- Commercial auto: Protection for your company-owned vehicle.
- Professional liability: Protects against claims from a client who says they suffered a loss due to an error or omission in your work.
- Business owner’s policy (BOP): This is an insurance plan that acts as an all-in-one insurance policy, a combination of the above insurance types.
Step 11: Prepare to Launch
As opening day nears, prepare for launch by reviewing and improving some key elements of your business.
Essential software and tools
Being an entrepreneur often means wearing many hats, from marketing to sales to accounting, which can be overwhelming. Fortunately, many websites and digital tools are available to help simplify many business tasks.
You may want to use industry-specific software, such as Route Genie , TripSpark , or MOBISOFT , to manage your dispatching, scheduling, and billing.
- Popular web-based accounting programs for smaller businesses include Quickbooks , Freshbooks , and Xero .
- If you’re unfamiliar with basic accounting, you may want to hire a professional, especially as you begin. The consequences for filing incorrect tax documents can be harsh, so accuracy is crucial.
Some of your business will come from casual online visitors, but you should still invest in digital marketing! Getting the word out is especially important for new businesses, as it’ll boost customer and brand awareness.
Once your website is up and running, link it to your social media accounts and vice versa. Social media is a great tool for promoting your business because you can create engaging posts that advertise your products:
- Facebook: Great platform for paid advertising, allows you to target specific demographics, like men under age 50 in the Cleveland area.
- Instagram: Same benefits as Facebook but with different target audiences.
- Website: SEO will help your website appear closer to the top in relevant search results, a crucial element for increasing sales. Make sure that you optimize calls to action on your website. Experiment with text, color, size, and position of calls to action such as “Schedule Now”. This can sharply increase purchases.
- Google and Yelp: For businesses that rely on local clientele, getting listed on Yelp and Google My Business can be crucial to generating awareness and customers.
Kickstart Marketing
Take advantage of your website, social media presence and real-life activities to increase awareness of your offerings and build your brand. Some suggestions include:
- In-Person Sales – Offer your medical transportation services to transportation brokers.
- Email marketing/newsletter – Send regular emails to customers and prospects. Make them personal.
- Start a blog – Start a blog and post regularly. Change up your content and share on multiple sites.
- Seek out referrals – Offer incentives to generate customer referrals to new clients.
- Paid ads on social media – Choose sites that will reach your target market and do targeted ads.
- Pay – per-click marketing – Use Google AdWords to perform better in searches. Research your keywords first.
- Testimonials – Share customer testimonials about how your medical tranportation helped them
Develop your website
Website development is crucial because your site is your online presence and needs to convince prospective clients of your expertise and professionalism. They are unlikely to find your website, however, unless you follow Search Engine Optimization ( SEO ) practices. These are steps that help pages rank higher in the results of top search engines like Google.
You can create your own website using services like WordPress , Wix , or Squarespace . This route is very affordable, but figuring out how to build a website can be time-consuming. If you lack tech-savvy, you can hire a web designer or developer to create a custom website for your business.
Focus on USPs
Unique selling propositions, or USPs, are the characteristics of a product or service that sets it apart from the competition. Customers today are inundated with buying options, so you’ll have a real advantage if they are able to quickly grasp how your medical transportation business meets their needs or wishes. It’s wise to do all you can to ensure your USPs stand out on your website and in your marketing and promotional materials, stimulating buyer desire.
Global pizza chain Domino’s is renowned for its USP: “Hot pizza in 30 minutes or less, guaranteed.” Signature USPs for your medical transportation business could be:
- Reliable, caring medical transport — your parents deserve the best
- Certified medical transportation for your long-term care patients
- Medical transportation and prescription delivery you can count on
You may not like to network or use personal connections for business gain. But your personal and professional networks likely offer considerable untapped business potential. Maybe that Facebook friend you met in college is now running a medical transportation business, or a LinkedIn contact of yours is connected to dozens of potential clients. Maybe your cousin or neighbor has been working in medical transportation for years and can offer invaluable insight and industry connections.
The possibilities are endless, so it’s a good idea to review your personal and professional networks and reach out to those with possible links to or interest in medical transportation. You’ll probably generate new customers or find companies with which you could establish a partnership.
Step 12: Build Your Team
If you’re starting out small from a home office, you may not need any employees. But as your business grows, you will likely need workers to fill various roles. Potential positions for a medical transportation business include:
- Dispatcher – dispatch drivers for pickups and deliveries
- Drivers – drive patients to appointments
- General Manager – scheduling, accounting
- Marketing Lead – SEO strategies, social media
At some point, you may need to hire all of these positions or simply a few, depending on the size and needs of your business. You might also hire multiple workers for a single role or a single worker for multiple roles, again depending on need.
Free-of-charge methods to recruit employees include posting ads on popular platforms such as LinkedIn, Facebook, or Jobs.com. You might also consider a premium recruitment option, such as advertising on Indeed , Glassdoor , or ZipRecruiter . Further, if you have the resources, you could consider hiring a recruitment agency to help you find talent.
Step 13: Start Making Money!
The need for medical transportation is on the rise, and NEMT businesses are thus in high demand. If you want to provide your community with an essential service, a medical transport business offers that and good potential profits!
Now that you know what’s involved, it’s time to put your helper hat on and launch your successful medical transportation business.
Medical Transportation Business FAQs
Yes, a medical transportation business can be profitable if you provide quality services. Of course, you’ll also be helping people in your community.
Base rates are about $40 per trip plus $5 per mile for medical transportation, so for each trip you might earn $75. You’ll probably get your business by contracting with medical transportation brokers who work with insurance companies regarding payment, and they will take a commission.
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Non-Emergency Medical Transportation Business Plan Sample
Non-emergency medical transportation business plan guide.
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13+ SAMPLE Transportation Business Plan in PDF | MS Word
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Non Medical Transportation Business Plan Sample
MAY.31, 2017
Business plan for Non-Medical Transportation
A non-emergency medical transportation corporation is turning into a highly money spinning business venture. This sort of medical transportation helps aged person or those under minor health constraint to visit the healthcare facilities for check-up. These transportation services have been designed specifically to fulfill non-emergency purposes & hence one mustn’t confuse it with an ambulance.
These non-emergency medical transportation services have very limited obstacles & gives immense satisfaction by serving individuals facing such needs. Therefore, many entrepreneurs feel inclined to launch a non-emergency medical transportation business plan sample. Starting a non-medical transportation corporation health services has multiple gainful aspects.
To progress, it is fundamental to create an appropriate & responsible non emergency medical transportation business plan sample. Such planning shows entrepreneurs all aspects covered by their non-medical transportation company encompassing van quantity. Additionally, it covers transportation services provided by firms to consumer, which sales & marketing schemes have to be employed, & also completed financial details.
Such elaborate detailing works in driving non-emergency medical transportation corporation smoothly in well- organized manner. In situations where non-emergency transportation group might face certain obstacles, business approach document serves like guiding light. It shows ways to eliminate blockages & progress ahead like responsible non-emergency medical transportation business plan services. Such documents also carve future progressive targets for non-emergency medical transportation services.
Therefore, whether such non-emergency medical transportation corporation is progressing or not, might be easily figured via estimated calculation sketched in the document. Hence, poorly crafted business tactics prove extremely dangerous bringing about an unwanted negative impact in non-emergency medical transportation corporation’s management services. Thus, having a supremely created non-emergency medical transportation corporation services business strategy is essential & cannot be ignored.
The write-up provides guiding tips- how to start your own medical transportation business, or non-emergency transportation company. It also covers the key 10 mistakes that start-up entrepreneurs make that can be avoided to progress ahead & flourish as a responsible entrepreneur. To build an outstanding non-emergency transportation business tactic, there have been provided 5 different tools. These tools are a time-saving, effortless & inexpensive mechanism, besides aiding in knowing all business scheme aspect for beginning an excellent one.
OGS capital is furnished with tools & man power for offering aid in building an excellent non emergency transportation business plan. Whether seeking an entirely completed document written by an expert or require a consultation, OGS Capital is ready to assist. There are diverse uniquely created non -emergency medical transportation services & many other corporation services samples & templates. Call us & we would be glad that you allowed us the chance.
Fresh Non-emergency medical Transportation Business Set-up Sample
Willing to starting a medical transportation service organization? It’s also called as non-emergency/ non-medical. If interested, or working towards it, this business holds definite key business services requirements for fresh launchers. In case if you are new to such services, the thought that they are similar to cabs may cross your mind. They are totally dissimilar & offer convenient transportation to special clients. Read on to find more details regarding starting non-emergency medical transport firms.
How to Start a Medical Transport Business
Innumerable folks require medical non-emergency transportation services which gives comfortable & safe ride which a common cab cannot provide. That could be a fracture, a permanent debility, or any such medical yet non-emergency situation where a patient requires proper automobile to reach a particular hospital, health clinic or laboratory. So, establishing new corporation offering non-emergency medical transportation is both profitable & satisfying endeavor.
Individuals not owning a suitable car, or not having anyone to drop them to the non-emergency hospital/healthcare clinic are those whom you are giving health care services. You may see a myriad of chronic diseases where the patient needs to constantly visit health clinics. In these states, non-emergency medical transportation services relieve them the burden of finding an apt transportation. They may travel comfortable without making adjustments & chose to travel in sitting or lying position.
6 key elements necessary to start a transport business in medical area are as follows
Suitable van.
The automobile chosen to deliver non-emergency services might be quite crucial while offering a target audience special care& convenience of transportation. These public specifically suffer from some medical condition which necessitates them to hire special non-emergency vehicle equipped with healthcare services offering them a comfortable and safe journey from one place to other. It is responsible to carry patients. Therefore, primarily ascertain to work towards picking that van which is perfectly appropriate. A suitable automobile that would work well for the transport business in medical field must have:-
- A strong automobile which is strong enough (responsible) to carry sick individuals. Many times, those starting a non-emergency transportation corporation services select a used vehicle as an economizing measure. Avoid doing anything like this as you are providing with the non-emergency medical transportation services & your vehicle must be robust besides also being in best condition. Remember you’ll be responsible in case travelers using your non-emergency services face whichever discomfort.
- Being big & spacious enough to have room for patients to lie down is essential. It should also have additional space to fit client’s accompanied medical gear.
- The non-emergency medical transportation vehicle should install a lift/ramp elevator for folks in wheelchairs, stretcher or oxygen cylinders, so that they will enter the vehicle easily.
Get Insured
Have 2 major insurances completed while starting a new business venture in non-emergency medical transportation services:
- Auto Insurance: It insures the non-emergency vehicle/vehicles used & drivers too. If accidents happen, auto insurance will cover the vehicle maintenance costs along with medical expenses of the driver.
- General Liability: It safeguards your non-emergency medical transportation firm from an economical unexpected knock.
- The secret to constantly grow a non-emergency medical transportation group is to stay focused and work carefully as a responsible, prompt, courteous, &, dependable
The license requirement to run healthcare transportation services isn’t mandatory worldwide. First, you must fight out whether your state requires one. If the non-emergency medical transportation corporation license is compulsory in your service area then you must know the following step by step procedure-
- First there’s this form, (in paper/online), which ought to be filled and submitted
- Then certain amount of money as fee ought to be chipped in along with the license application form
- As proof of the non-emergency medical transportation services, you need to furnish the vehicle insurance papers & corporation liability.
- Once all those formalities are completed successfully, a vehicle inspection will follow. This check is conducted to be certain that your vehicle meets all the standards for serving clients as a responsible non-emergency medical transportation.
Additionally, do make a thorough analysis regarding any sort of license needs in the field before starting a new medical non-emergency transportation firm. It would save you from unnecessary fines & hurdles which several organizations suffer because of the negligence in investigation as a start-up non-emergency medical transportation corporation. Having licenses, that the officials want, ready and up-to-date present possessors as a responsible healthcare services provider.
Be the official non-emergency Medical Transportation Services
To be a sanctioned and responsible non-emergency medical transportation service supplier you should find out if there are insurance corporations willing to pay off for the services you’re providing. There are a few selective insurance agencies which support private non-emergency medical transportation industries. A well-researched policy will lead directly to the firms. Work together to become the official non-emergency healthcare transportation services. Two key benefits of this are-
- Certain clients transported by you would get insurance.
- Majority public is attracted to the medical transport services which have insurance coverage. Thus, you automatically find more clients willing to avail your non-emergency medical transportation services.
- Fees and Policies
A user ought to set up an accurate budget by taking entire expenditures that may crop up in running his/her non-emergency medical transportation corporation services, for example-
- Buying & maintaining costs of non-emergency medical transportation vehicles
- Fuel charges
- Fees of the recruited personals
A user ought to fix the payment policies too. These may vary, as per his/her convenience and will-
- Choose to go for a straight away payment plan
- Choose to offer a payment policy, specifically for those clients whose insurance coverage does not include that.
Smart Sales & marketing tactics
To establish connection with masses & offer the non-emergency medical care transportation many services choose the standard marketing sales procedures. They put up advertisements everywhere -newspaper, television; public networkings sites & so on to boost sales of the corporation.
Mentioned above are some common tactics which reaches a broad audience & works to increase sales. As a tactic for reaching those targeted audience quickly & in a large quantity, there is a necessity of using smart sales &marketing ideas as follows-
- To increase sales, market the fresh non-emergency medical transportation corporation services through distribution of pamphlets with beautiful designs displaying service’s contact information and particulars at hospitals, medical stores, clinics, maternity services, and healthcare centers where blood/urine samples are collected, dialysis is offered.
- Another way to get good sales is to create an alliance with doctors, responsible hospital staff members, nurses, therapists, physicians, etc. They meet patients daily & are capable of easily referring your particular non-emergency medical transportation amenity to the patients.
As of now, with pointers given till now, more or else have prepared the mind-set necessary for setting-up health care or medical non-emergency transportation corporation services. Yet, as your company expands, they will come times calling for appropriate actions. We have lined up some of them to provide you an idea:
- Progress in medical transport services will require more assisting hands; therefore you ought to hire more responsible staff members.
- Service calls should be attended professionally & establishment of a dispatch center representing your very own non-emergency medical transportation firm in important.
- Competing firms are a reality, so better be prepared in medical transport marketing/sales arena. Competing services can prove to be an obstacle in your way, trying to snatch your clients. This is common, so you’ve to be tactful and smart to cope with marketing & sales competition.
- Discounts, additional benefits, a free first ride are strategies adopted for appealing clients, beating competition & boosting sales.
How to start a Non Emergency Medical transportation business
Ambulances are mostly available in hospitals for emergency. Private services are also there in some cities. Ambulances usually are called for some serious conditions, but numerous non-emergency medical conditions are also there when people require having transportation which isn’t a cab. Ambulance is offered by the non-emergency medical transportation business plan sample.
Starting with a Non Emergency Medical Transportation Business Plan
A business scheme manuscript is vital for all sorts of corporation services, be it a start-up or an established one. So, initiate with preparing an impeccable and detailed non-emergency medical transportation corporation system.
- The organization tactic would encompass a proper marketing analysis. Such an analysis helps understand the market arena thoroughly.
- Many people are new to this sort of non-emergency medical transportation services and mistaken it with ambulance services. This calls for the non-emergency medical transportation services policy to cover an all-inclusive list completed with myriad of promotional schemes.
- The users reading the non-emergency medical transportation corporation services document should know if you’re thinking to begin the corporation services from a moneymaking perspective or not.
- It’s a technology world, and hence an online non-emergency medical transportation corporation website is required. It would reach out to myriad of users and provide them the ease to connect and book a transport. After all, not all customers prefer calling up for every kind of services. So, multiple ways of contact/booking is always positive for any corporation services.
- Just from the beginning of your medical non-emergency transportation start-up venture, you might have a budget issue. Hence, rather than renting a place, start right at your comfort zone and save funds. Do get a phone connection just for non-emergency medical transportation corporation services purposes so that the network isn’t jammed for personal reasons.
- Save your pocket for the non-emergency transportation vehicle. You want a good one and no compromises in such a case. Remember, second hand vehicles often may be a headache and cost a lot more with regular repairs and maintenance needs.
Some Questions To clarify your Doubts regarding non-emergency medical transport?
You should get these questions answered before moving forward. For this, we’ve set a questionnaire. Let us have a look at a few of the queries and their answers.
Is it an ambulance?
No, it’s not an ambulance service & anyone owning a medical/non-emergency transportation corporation services cannot operate as an ambulance.
- Ambulances will have medical equipments.
- Ambulances have a doctor on board for serious medical conditions.
- Ambulances are designed to meet emergency calls only.
- Ambulances do not offer pick-up and drop service to those travelling for heath check-up to various healthcare services etc.
- Ambulances are usually available only at hospitals and nursing homes for emergency purposes.
Thus, the non-emergency medical transportation organization offers services to the individuals who don’t require an ambulance, but want a van which could fit a wheelchair or a stretcher.
Who use this type of service?
It is typically meant for all kinds of non-emergency situation, like visiting the hospital for health check-ups. There are a big group of individuals who’ve to visit doctors and undergo certain tests at regular intervals. The cab service does not have the facilities for carrying public in wheelchairs, or such other. The ambulance too is meant for emergency conditioned patients only. Therefore, the non-emergency service is just a middle way where citizens can comfortably travel from their house to the place of medical appointment conveniently.
Who can be the customer target for the non-emergency medical transportation service company?
Everyr a cab is a befitting customer for a non-emergency medical transportation corporation services. This non-emergency medical transportation company services aid people who either use armchairs, stretchers, have a plastered leg/hand, and such other. The medical non-emergency transportation services specifically target those who need something more comfortable and having facilities better than a cab but are not an ambulance.
Why do people opt for this service?
The non-emergency medical transportation is available at all hours and is quite flexible unlike ambulances/cabs. There are like a door-to-door pick and drop service. The clients just need to dial the number of the service and book the date and time of pick. The vehicle comes right at their door-step to pick them up with all the care and assistance needed.
They are also dropped closest to the hospital considering the health care needed for the client. For instance, such non-emergency transport vehicles have lifts and sliding entry where entering with wheelchairs or stretcher isn’t difficult. Also, there is ample space for the patient to travel to the destination point lying comfortable. The drivers are also trained in the driving skills taking utmost care to drive smoothly, avoiding bumps and sudden jerks that can cause discomfort to the passengers.
Who are mostly into running this sort of non-emergency transportation services?
Maximum entrepreneurs intend on starting a non-emergency medical transportation firm which would let them serve the society. This majorly leads individuals to take interest in starting the non-emergency medical transportation corporation services allowing them a chance to serve people. It satisfies them to deliver service & health care for the aged, crippled, disabled, are suffering from chronic ailments, have undergone a recent surgery, have faced an accident and have a plastered body part, etc.
The simple mode of medical non-emergency transportation gives the entrepreneurs running the corporation services immense satisfaction to be capable of carrying people to their medical appointments in hospitals or healthcare clinics.
How much gains are to be expected when starting a medical non-emergency transportation company?
Profit margin actually rests upon several factors, such as the town/city where you are operating, the marketing & promotional strategies, the corporation services alliances, the service quality and a lot other factors. At the starting stage of the medical non-emergency transportation company, the profit margin is usually less about 20- 30 %. So, limiting your expectation and working towards steady growth is the key. When a non-emergency medical transport company garners approximately 25% at the onset, it is about enough to cover various corporation services requirements.
A major factor responsible for fluctuating corporation gains being low is the progressing rates of insurance policies and fuel costs.
Still, if you can meet up with hospitals & medical healthcare centers to ally with them, can take steps to impress your customers; offer discounts to lure more clients and utilize the best marketing tactics then the profit margin will definitely rise quickly.
The non-emergency medical transportation company location plays a vital role for the profit margin. For instance, the profit margin for non-emergency medical transport company in the US is quite high owing to the Baby Boomers. (Now, baby boomers are those who were after the 2 nd World War between 1946- 1964, a time when birth rate saw a temporary rise. Presently, they are in their 50s or 70s). There are also the infants and toddlers who require regular medical check-ups, therefore have to visit healthcare child clinics often.
In fact, across the globe, in several countries, there has been a steady rise in the population count of the elderly as also the baby boomers. This has in turn led to the rise in senior healthcare facilities, infant health nursing homes & hospitals. They are potential customers for the non-emergency medical transportation company. The reason being- they are patients facing constant health compulsion to travel from their homes to the clinic frequently. Therefore, they need a fitting and responsible non-emergency transportation service.
Non-Emergency Medical Transportation Business Plan Sample
If you are running or willing to start a company that offers non-emergency medical transportation services then definitely you must work upon drafting a business scheme. In fact, the primary step you take is to build a strong next non emergency medical transportation business plan sample besides learning how to start a non medical transportation business plan. Set aside enough time to craft a company strategy which has all the major and minor details of your responsible and dependable non-emergency medical transportation corporation services.
There are two principal benefitting aspects of having a well-written non-emergency transport business in medical field sketch right at the onset.
First, an elaborately written tactic has the entire non-emergency medical transport corporation services outline sketched out right at the start, making it easy for the owner and the entire team to follow. The number of vehicles needed, the staff capacity required, the financial funding needs, the target audience, marketing strategy for business , everything that can work to corporation services progress into a flourishing enterprise is jotted in the company strategy.
Secondly, the budget preparation in the non-emergency transport business in medical area tactic reveals whether or not you will require any financial support. The precisely created corporation services strategy can be submitted to funding agencies to receive financial aid.
Now, let’s have a look at those elements that ought to be mentioned when building a non-emergency medical transportation corporation scheme:-
- Elaborate on the Things which would cost you for non-emergency corporation services Operation
In this particular section you ought to-
- Catalogue the wide array of services that you choose to offer the people. For example, whether your transport van will receive the customers’ right from the home, at healthcare centers or at care centers where they are being offered daily life support.
- Next up, elucidate on how you will proceed with the services. Give details about various contracts and state office registrations that you have made.
- Do feed in all about licenses. There are a variety of state/& local licenses and permits required for running both medical non-emergency company and transportation.
- Illustrate on the liability insurance policies and automobile insurance coverage.
- State about all the paraphernalia that would be necessary to operate the non-emergency medical transportation company. For instance: Vans satisfying all the safety rules and regulation as per state law. Hydraulic lifts for convenience of the target customers.
Market Prospects
In this segment, go into detail about the client prospects available in the market where you intend to carry out your services. Showcase how the market holds advantageous potential for your nemt business.
- In your business tactic, concentrate on mentioning about certain key market factors, such as a large group of elderly people in their 60s/70s preferring to be driven to their healthcare centers rather than driving themselves due to health issues, no personal car, difficulty to drive due to poor vision, etc.
- Such details will give the readers basic market analysis & knowledge. Once that is completed, move on to an analysis of your company location census data to dig deep into the market prospects.
- Classify your target audience in the market whom your precisely wish to offer the services. These can be anyone in need of a better transportation service such as the old folks, disabled individuals, pregnant ladies, chronic patients, etc. who face difficulty & discomfort travelling in the general cabs.
- Management: How it functions, the structure
In the management part, of the company strategy you ought to mention the following:-
- State about the people you wish to recruit in your corporation services for the managerial position and the other staff members who will be responsible to run the everyday non-medical transportation services.
- Mention the educational qualification, skills and experiences of your medical transport corporation services operation management team.
- Point out the specifics that you will be looking into when recruiting the people for the driver’s position. Specification such as, having some education qualification, medical training, those people with clean past records, proper licenses and some years of driving experience.
Great Work!!
Had the pleasure of working with Alex on a business plan for a new venture. The end result looks very professional. His communication is always prompt and he was very patient with my detailed requests. I would definitely work with this company in the future.
Advertising Strategy
This particular segment focuses on all the strategies that you will adopt to promote your medical transport services business venture. These medical transport business advertising tactics can be:-
- To register your medical transport company with the state to attain permission to ally with the government groups. Such an alliance would hugely benefit you as when the government centers are working with folks requiring non-emergency medical transportation services they will pass on your contact.
- Promote your medical transport industry in medical buildings, retirement offices, & assisted healthcare centers.
- Advertise by visiting senior/elderly community groups in your local area and giving a brief presentation of your business medical transport services. A presentation would make the people aware of the convenience of hiring your medical transport services, the prices, the timing and therefore switch to book your medical transport services rather than the usual cabs.
- Ensure to get your medical transportation business listed in those particular sites which people generally use to search for transport services.
- Majority of the people use Google maps to find useful services in their area. So, get your transport business enlisted for free on Google maps so that when prospective clients search for medical transportation services, your business pops up.
Financial Detailing
In the Finance Section of your medical transport business policy you ought to generate an estimated income & loss statement. This statement should display all your business expenditure and the strategies you would apply to pay for those financial expenses. This segment must cover:-
- The prices of the vehicles and all the befitting equipments that would be installed in the vehicle.
- The costs of office paraphernalia, laptops, and software applications necessary for assistance in building transport timetable and to keep track of all the payments.
- The amount of salary and bonus that you intend to pay your drivers.
- Draw an accurate calculation to figure out the number of customers that must be transported per week in order to pay-up the business expenses and progress ahead. This calculation is very important to find out the turnover.
10 Start-up Slips to Avoid
Now, that you are well-acquainted with how to start a non emergency transportation service, and build an excellent non emergency medical transportation business plan sample, you must have a grip of the common start-up mistakes as well. Many entrepreneurs at the onset of their business end up committing these 15 mistakes which when known can be avoided. Falling prey to these mistakes several fresh entrepreneurs end up disheartened and losing hope that they can do well in the chosen career path. To get yourself prepared for the positive and strong perspective, know the 10 start-up business slips:-
- Failure fright: A very large group of new entrepreneurs freak out when their business meets with a loss. Every business faces losses. It takes time to get accustomed to the locality, the marketing trends and implementing all that had been prepared in the business strategy. Just take the failure in your stride and learn from your mistakes. Rather than wasting time freaking out and getting panicked. Just get to work, find the loop holes in your business service and immediately get your team together to counter the problem areas.
- Wrong Market reading: Often market misreading is the root cause of all problems. This is not always the fault of the research, because at the time you had completed the research probably the market trends were different. The market is always changing and progressing. Therefore, relying on an old research won’t work. An up-to-date market research in necessary to keep up and enhance the business strategy accordingly.
- Postponing launch : Only preparing the business tactic theoretically won’t get your anywhere. It is necessary to launch the market and see is your company responsible enough and how your company functional practically. Depending on the practical experience you need to adjust and make necessary changes in your business strategy.
- Blind service creation : Often business owners first set up the business pushing aside all about product building for later on. This is a mistake. The tip is to figure out “product/service building” and strategize the “sales and marketing” side by side quite early on.
- Underrating brand value: Taking brand value and the prospective clients too lightly is a dangerous slip-up. A brand is what defines your business service. SO, if you just do away with a simple transportation business logo and belief you are good to go, then it’s a big mistake. For an impactful effect on your potation target audience, you have to create a brand for your service which resonates in the clients mind. The customers must feel they can rely on your transportation service. To represent your business as responsible and dependable, premium branding is necessary.
- Know-it-all: Entrepreneurs always have this belief that they know their business inside out. Therefore, whatever they are doing is absolutely correct and they do not need anyone else to guide them or tell them what to do. This is a total misconception. If fact, having too much in the plate can be very tough. Being a business owner, of a start-up service, you will need to look after each and every section. Thus, you will need helping hands. At times, hiring someone, who is experienced is assisting a start-up firm can be very useful, showing you the problem areas and the best ways to handle it.
- Spending Foolishly : This happens a lot with start-up ventures. A new business is always a dream and in the haze owners tend to spend extensively in office spaces and interior decoration. This is a complete waste of money as customers will hardly visit your office and sit on those expensive sofas. All you need is a simple room, (which can be right in your house or even a garage space) and a cell phone. People always book their transportation via calls. So, avoid such foolish expenses and utilize the capital on the transportation vehicle that will carry the clients to their destination.
- Payment Miscalculation: Determining salary for the owner and a business partner (if you have) can be tricky. At times, people either assign high pay/ low pay for themselves and their partners. To tackle such errors, paying yourself a percentage of the total profit can be a good choice. For the rest of the team members the salary should be decided well in order to meet the expectation in a healthy manner. This is also necessary for smooth functioning of the management.
- Slow decision-making: To help the business progress many a times you will be faced with a situation where your need to take a sound decision. Failing to recognize the issue or pushing to take the decisive step to future can impact your business negatively. You have to be alert at all times. Keep asking questions such as- whether your relationship with your company partner is working out? Are the investing agencies willing to invest in your company? If the answers are negative, you must take a step immediately. Remember, delaying the decision can cost your business drastically.
- Recruiting Unnecessarily: This is a common mistake, where business owner ends up hiring full-time employees more than needed. That also affects the overall budget as you need to pay a salary every month to them. Act smart, there are part-time and freelance workers, who are best for start-ups. If the part-time workers can get the job done why hire full-timers? There are many services, who freelance the job of “receiving calls” and booking the appointment for the clients. In this world of technology, you ought to best utilize all the available options for your business benefit.
5 Business Plan Tools
A business scheme document has many elements. It has to be written in a particular manner. There is a format which needs to be followed precisely. If you are a start-up company, the document is to be written in a different way, and if you are an established corporation services, then the document has to be completed in an entirely different manner. Many intricate details are to be furnished if you are expecting funding support from investors.
Furthermore, there is no scope for any harsh use of tone, grammatically errors, wrong information/ data input, missed words, or loosely constructed sentences. Of course, it is easier said than done. So, the problem starts when you sit down to write all your ideas in an organized way on paper and a black document stares back at you. Suddenly, writing seems very tough and you feel that you need assistance. To help you out of such circumstances and create a striking non-emergency medical transportation business plan sample, we have enlisted 5 useful tools.
Business Plan Software
If you are looking for a super quick solution as you are short of time then this is your tool. A software business tactic preparation building tool can help your create your company strategy impeccably. All you need to do is find the best quality software out of the many available online. Those ready to launch their business but stuck with their business approach data, and wondering how to organize every business detail into the business scheme can feed in the data into the software and it will do the rest. Within a brief span of time, you will receive your business strategies build precisely to impress. Some details about a business scheme building software tool are:-
- The software already has the financial formulae build-in it, so as soon as you feed in the numbers the completed financial section is presented to you.
- There are tables, all kinds of charts and graphs available. You can insert any graph or chart that seems apt.
- The software is constantly updated. Therefore, the scheme is created in the most up-to-date manner with all the information details that the investors want in such a document.
In case, you have partially completed your non emergency medical transportation business plan sample write-up and just need help with a particular section, like “financial section” you can use the software tool.
Business Plan Templates
A template too is a quick way to build a business plan. The template files are basically documents with the outline of the entire business approach and you just need to feed in the data specific to your non emergency transportation business. Like the software tool, the templates are also available readily online. There are innumerable free templates and in a variety of styles. You can choose the template that suits your company service best.
There are start-up business scheme templates, simple one page business approach templates, elaborate templates for funding support and much more. If you wish to have a customized business scheme layout, you can avail that too. You can check the entire lay-out of the template and decide on the one you like best. In fact, you can find some exceptionally crafted templates for free. Just fill in the business details like an application form, and get a print out. Yes, it’s that easy!
Business Scheme Books and Video Tutorials
If you have time and wish to craft your business approach on your own, then there are some very good books and business scheme construction manuals that can help you. If you don’t want to spend of purchasing books, download the eBooks. You will get some good writing tips in the books. If reading a books/ manuals seems a laborious task, then opt for video tutorials. The video tutorials teach you in a step by step process. They are easy to understand and guide you through the entire writing process. You are able to understand and put it in writing without any difficulty. Ultimately, the completed draft is an impeccably written original business approach.
Sample Business Plans
Most of time times, it becomes very easy to understand how to form & arrange the business strategies when we can actually see a medical transportation company approach sample that has already been written. That way it is easier to get an idea of the language, the structure, the document length, the various segments, how to introduce & conclude, and so on.
This is why business tactic samples are so popularly used by entrepreneurs to create their personal business approach document completed with all the intricacies. There are innumerable free samples available online. You can browse to find the most suitable and responsible non emergency medical transportation business plan sample and read it thoroughly.
Business Plan Expert Consultation
If you feel that you are cannot write a business plan and it is best to leave it in the hands of an expert that you can hire a business scheme preparation consultation. You can speak to the responsible consultant about your requirements and avail a professional experienced business plan writer. Out consulting professionals will patiently hear you out and jot down all your requirements. Therefore, the final completed copy will have each and every detail included in it without missing any data. All that you need will be incorporated and delivered to you on the pre-decided time.
In case, you need some modifications in the sample draft they will be completed precisely without delay. If you want a fresh sample then our skilled and responsible writers can provide you an apt sample document as well. They will be more than willing to create a tailor-made sample draft which you can use as it is or modify to your preference.
OGS capital can help you in this matter. We have exceptionally talented and responsible business plan creators. We can help you with building a completely customized unique business plan. It will adhere to all the norms of writing a business plan and immensely help you in running your business and progressing ahead. Since, a business plan has to be written and updated at regular intervals; you can ring us or drop an email. We will be very happy to assist you!
Download Non Medical Transportation Business Plan Sample in pdf
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medical transportation service is going to save either your or some other’s life. Moreover, these transportation are ever safer over longer distances. So, whether you just need a ride to a hospital or want to transfer to a friendly neighborhood, medical transportation is the best you should avail to.
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HI Hank, I throughly enjoyed and benefited from the NEMT Business plan, greatly appreciate the inputs.
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How to Start a Non-Emergency Medical Transportation (NEMT) Business
Image via TechCrunch .
What’s a non-emergency medical transportation business? NEMT services help people get to pre-scheduled healthcare appointments, including doctor visits, rehab, clinical testing, follow-up exams, and more.
The demand for safe and reliable public transportation for people with medical issues and disabilities, particularly in rural communities, continues to grow at remarkable rates. If you’re thinking about starting a NEMT business, read on.
The state of the NEMT industry
“Transportation issues shouldn’t prevent anyone from getting to or from a doctor’s appointment,” explains Imran Cronk, staff writer for the popular life sciences and medicine journalism website STAT .
“But they do just that for an estimated 3.6 million Americans. Some of these individuals don’t have cars or access to public transportation. Others can’t afford taxis or Ubers,” says Cronk.
There is a growing market opportunity in the NEMT services industry. The overall population of elderly and disabled patients is increasing. Plus, as a result of the Affordable Care Act, more preventative and follow-up treatments are covered by health insurance plans. In most areas, there simply aren’t many wheelchair-accessible vehicles in public transportation fleets.
Josh Komenda , CEO of VEYO, suggests that there’s a large population of those who need non-emergency medical transportation, especially for medically frail or elderly people in rural areas. Many don’t have a driver’s license or access to a vehicle. They’re geographically isolated, or they can’t access traditional public transportation for physical, mental, or developmental reasons.
A look at some telling statistics show a litany of challenges—along with business opportunities for solutions:
- 32 states reported that there more than 59,000,000 total Medicaid NEMT trips between 2015 to 2018, for issues related to behavioral health, dialysis, preventative care, and specialist care.
- Our health care system suffers an extra $150 billion in expenses primarily due to a refusal of care, delays in care, and missed appointments.
- A recent report by The Kaiser Commission on Medicaid and the Uninsured reveals that over 3.6 million patients elect to dismiss or delay necessary medical care each year because they don’t have transportation.
Medical transportation company legal structures
The legal structure of your non-emergency medical transportation business has far-reaching implications—both in respect to partnering with payment providers and resulting tax responsibilities.
NEMT businesses may be sole proprietorships, partnerships, or LLCs . If you want more help choosing a legal structure, an attorney can explain the advantages and disadvantages of each type.
While it’s possible to change your legal structure, it’s not ideal. When you’re putting together your business plan for your NEMT company, think through the possibilities around the evolution of the organization, and your expectations for growth. Your attention to detail will encourage confidence in potential investors and help to secure financing for the best start possible. Beyond legal structure considerations, use a business plan template to help you make sure that you’ve thought through every aspect of your business.
NEMT certification, licensing, and insurance requirements
The non-emergency medical transportation industry is still in its comparative infancy as a formal niche—both in respect to technological innovation and federal regulation.
While there are no formal guidelines for the NEMT industry as a whole, each state has its own set of operational rules and regulations that all companies are required to follow.
NEMT certification elements
NEMT operators aren’t currently held to the same education and training requirements as their counterparts in ambulance transportation. You’ll still want your staff to be trained in basic medical emergency medical care—CPR, defibrillator operation, vitals assessment, and other life-saving techniques.
As the industry develops, and the need for NEMT professionals continues to grow, certification courses will almost certainly become standard.
NEMT licensing elements
Vehicle licensing is another primary element of the non-emergency medical transportation industry.
Double check your requirements with your local bureau of motor vehicles, and make sure you understand any standards set for Medicaid transportation if you offer it, like:
- Number of penalty points on a driving record
- A certification of the driver’s health
- A vehicle liability insurance policy
- A criminal background check
- Proof of negative random drug screenings
Auto and liability insurance elements
Because driving patients has inherent risks—traffic accidents or health-related events while en route to medical facilities—adequate insurance is another critical aspect of starting a NEMT business. While there are no national guidelines for insurance policy elements and dollar amounts, you’ll want to work with your provider to make sure you’re adequately covered.
In most cases, coverage is based on a two-part formula: coverage for the individual driver, and coverage for the company in general. Make sure you understand the risks and liabilities so that being underinsured doesn’t bankrupt your company.
ADA-compliant wheelchair-accessible vans and equipment
If you’re going to start a transport business, you’re going to need the right vehicle. You’re probably looking for a minivan, full-size van, or bus that meets the requirements of the Americans with Disabilities Act (ADA) and the ADA Standards for Accessible Design .
ADA compliance elements
Your vehicles will need to be ADA compliant if your business meets any of the following:
- Private employers with 15 or more employees;
- businesses operating for the benefit of the public; and,
- all state and local government agencies.
Some ADA requirements include:
- Lift door height: 56”-door opening height
- Handicap lift: 30” x 40” wide clear platform
- Wheelchair attachments: Able to withstand 2,500 of pressure per leg
- Seat belt mechanism: 4-pt. tie downs with lap and shoulder belt
- Interior lighting: one-foot candle of illumination
Be sure to think through the associated medical supplies you’ll need for your passengers—wheelchairs, gurneys, oxygen tanks, dialysis machines, for example. These extras will influence the size and floor plan of the vehicle you’ll need, and will no doubt affect your overall startup costs .
ADA-compliant vans
There are a few affordable makes and models of wheelchair accessible vans that are ADA-compliant—either right from the manufacturing line or after an accessibility conversion.
- Ford Transit Wheelchair Transport Van: This handicap wheelchair van comes ADA-compliant right out of the factory. It’s a full-size wheelchair van with plenty of headroom and multiple floor plan options.
- Toyota Sienna Wheelchair Van: This accessible vehicle is an ADA-compliant rear-entry wheelchair van that happens to be one of the more affordable mobility vehicles on the market.
- Legend Side Entry Handicap Van Conversion: Spacious side-entry accessibility using a powered ramp operated by remote control or door side control.
Service, staffing, payment, and marketing processes
On the front end, you need to be able to meet the needs of your customers—that means providing exceptional service with flexibility and consistency. That will require smart staffing decisions, and a commitment to ongoing training, especially as the industry grows.
On the back end, you’ll need to look at ways to control costs to increase your profitability.
From the start, think about:
- The services you offer and the most efficient ways to deliver them
- Hiring the right people to work with and for you
- Appropriate payment options for your demographic
- Your dynamic marketing strategy—or how you’ll find your clients
Selecting service offerings and billing
Whatever specific services you decide to offer, make sure to itemize them and communicate them clearly. You want your customers to know what they’re getting, and you want to make it as easy as possible to be transparent about billing.
Pricing your services
How you price your services will depend on a few different factors:
- Geographic location
- Economic conditions
- Age and health condition of customers
- The business’s ability to deliver services economically
Pricing techniques such as multi-service package rates, referral discount programs, and frequent customer rewards can drive additional business.
Hiring office staffing positions
Staffing an NEMT startup—outside of competent drivers—will require a mix of talented professionals with experience in customer service, accounting and finance, scheduling organization, and leadership.
As with most startups, your staff will probably need to perform multiple roles at first. You may not be able to hire your full, ideal staff right out of the gate. But even in the early days, it’s going to be important to have a solid training program for onboarding new hires.
Determining payment options
Medicaid will probably be a primary payer for services. Make sure your staff has a working knowledge of Medicaid’s detailed processes and billing guidelines. This will include ongoing training for yearly program changes.
Developing relationships with insurance providers will probably also be key. Each insurer most likely will follow their own set of operating guidelines—it’s an initial challenge that should become increasingly smoother from year to year.
Creating a marketing strategy
Once all elements of the NEMT startup are in place, it’s time to get the word out to potential customers, their family members, and their caregivers.
Money spent on a focused, multichannel marketing strategy is money well-spent. There should be a mix of traditional and digital advertising techniques within the strategic marketing plan—a method to ensure that the message reaches those online and off. Establishing a marketing ROI tracking strategy can help determine which channels deserve the larger investment of capital.
In addition to paid marketing practices, the NEMT startup can increase ROI by finding various unpaid—and sometimes earned—marketing opportunities .
These may include:
- Partnering with non-competing businesses that serve the same customer base
- Creating educational resources and hosting them on your website
- Requesting write-ups in local newspapers and magazines
- Establishing a referral program to drive word-of-mouth advertising
Start with a solid business plan . Make sure you’re properly licensed and insured, and that your vehicle is reliable and ADA compliant.
Now more than ever, it’s possible to develop a profitable NEMT business while helping individuals access the proper medical care they need to be healthy.
Kelly Richardson
Kelly C. Richardson, EdS is the director of content and social media for Atlanta-based AMS Vans —the Southeast’s largest wheelchair accessible vehicle manufacturer and mobility dealer, and leading advocate of mobility freedom for persons with disabilities. He has over 18 years of direct response copywriting and marketing experience—as both a freelance consultant and full-time agency partner—across a broad spectrum of industries, markets, and niches. As a freelance marketing consultant, Kelly has designed and executed strategic marketing campaigns for over 250 thriving B2C, B2B, non-profit, and government clients—including Fortune 500s, mid-sized corporations, and burgeoning startups.
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Home » Healthcare
How to Start a Non Emergency Medical Transportation Business
The Non-emergency Medical Transportation Services comprises both private and municipal operators that provide basic transportation alongside medical care for patients either by ground or air. These services are provided during a non-emergency situation, but they are not restricted to such instances.
The ambulances or vehicles as the case may be are usually equipped with lifesaving equipment operated by medically trained employees i.e., nurses and doctors et al.
The Global Non-Emergency Medical Transportation Market size was estimated at USD 7,091.56 million in 2020, and the industry is expected to reach USD 7,560.06 million in 2023 and is projected to grow at a CAGR of 6.94 percent reaching USD 10,609.66 million by 2026.
Steps to Start a Non-Emergency Medical Transportation Business
1. conduct market research.
If you are considering starting a non-emergency medical transportation business, you would need reliable market research to be able to maximize profits from the business. The first step in the market research process for your non-emergency medical transportation company should be to develop market-based research questions in line with your overall business goal and objective.
In this regard, you should source information that will help you maximize your business, data that will tell you what your potential market is looking for in a non-emergency medical transportation company, and also help you operate your non emergency medical transportation business with less stress.
a. Who is the Target Market for Non-Emergency Medical Transportation Business?
- Elderly people
- Expectant Mothers
- Injured Sports Men and Women
- Disable/Physically Challenged People
- People with mental/psychiatric challenges
- The aged, and every other age category that falls under the conditions listed by the physician.
b. Is Non-Emergency Medical Transportation a Profitable Business?
Yes, the non-emergency medical transportation business is profitable. In the United States, the services offered by non-emergency medical transportation companies usually range from $25 to $60 per hour, depending on the state. So, if you work 20 hours a week at a rate of $25/hour, you will make about $500 a week or $2,000 a month or $240,000.
c. Are There Existing Niches in the Industry?
No, there are no existing niches when it comes to the non-emergency medical transportation business because non-emergency medical transportation is a subset of the ambulances services industry.
d. Who are the Major Competitors?
- Golden Chariot Specialty Transport Service, LLC
- Royal Medical Transport
- MedjetAssist
- BestRideUsa – Non-Emergency Medical Transportation Services
- American Best Care Medical Transportation
- Aloha Non-Emergency Medical Transport LLC
- Armstrong Richard Non-Emergency Medical Transportation
- Stellar Transport
- MASA Assist
- MediGistics Non-Emergency Medical Transportation
- One-Stop MedEx: Non-Emergency Medical Transportation
- InteCare Non-Emergency Medical Transportation
- Unique hands Nonemergency Medical Transportation
e. Are There County or State Regulations or Zoning Laws for Non-Emergency Medical Transportation Business?
Yes, there are county and state regulations for the non-emergency medical transportation business. As a NEMT provider, it is expected that you know the specific Medicaid rules for NEMT and any general State licensing or certification requirements for vehicles and drivers in the States where you furnish services. Most States publish a provider transportation manual. If you have questions or concerns, call the SMA for assistance.
f. Is There a Franchise for Non-Emergency Medical Transportation Business?
Yes, there are franchise opportunities for non-emergency medical transportation business, and here are some of them;
- Caliber Care+Transport Franchise
- Medex Patient Transport
- Caliber Patient Care Franchise.
g. What Do You Need to Start a Non-Emergency Medical Transportation Business?
- A Feasibility Report
- Business and Marketing Plans
- Non – Emergency Medical Transport Business Licenses and Permits
- Ambulette or Comfortable Car or Bus
- Commercial Driver’s License (CDL) (at least a Class B CDL)
- EIN (Employer Identification Number)/Federal Tax ID Number.
- A Corporate Bank Account
- Operational Capital (For Ongoing Expenses)
Memorable NEMT Business Names
- Safe Hands© Non-Emergency Medical Transportation, Inc.
- Horse Back® Non-Emergency Medical Transportation, LLC
- Reliable© Non-Emergency Medical Transportation, Inc.
- Medic Solutions® Non-Emergency Medical Transportation, Inc.
- Transport King™ Non-Emergency Medical Transportation, Inc.
- Green Line™ Non-Emergency Medical Transportation, LLC.
- Jeffrey Jones© Non-Emergency Medical Transportation, LLC
- Swift Guys® Non-Emergency Medical Transportation, Inc.
- Andrew Tyrone© Non-Emergency Medical Transportation, Inc.
- Bolton Clarkson© Non-Emergency Medical Transportation, Inc.
- Merry Trans® Non-Emergency Medical Transportation, LLC
- Noel Line® Non-Emergency Medical Transportation, LLC
- Convoy™ Non-Emergency Medical Transportation, LLC
- Brown Williams© Non-Emergency Medical Transportation, Inc.
- Morning Rise® Non-Emergency Medical Transportation, Inc.
- Emmy Bee™ Non-Emergency Medical Transportation, Inc.
- Speed Link™ Non-Emergency Medical Transportation, Inc.
- Speed Net© Non-Emergency Medical Transportation, Inc.
- Metropolitan® Non-Emergency Medical Transportation, LLC
- Rest Assured™ Non-Emergency Medical Transportation, Inc.
Register Your Business
A. what type of business structure is best for non-emergency medical transportation company.
Even though there are several options such as sole proprietorship, partnership, limited liability company (LLC), and corporation, when it comes to the business structure for a non-emergency medical transportation business, the one that most players consider is an LLC. It is common to consider an LLC because providers want to protect themselves from lawsuits.
Please note that an LLC will need an EIN if it has any employees or if it will be required to file any of the excise tax forms listed below. Most new single-member LLCs classified as disregarded entities will need to obtain an EIN.
b. Steps to Form an LLC
- Choose a Name for Your LLC.
- File Articles of Organization.
- Choose a registered agent.
- Decide on member vs. manager management.
- Create an LLC operating agreement.
- Comply with other tax and regulatory requirements.
- File annual reports.
c. What Type of License is Needed to Open a Non-Emergency Medical Transportation Business?
- Non – Emergency Medical Transport Business License
- Zonal Permits
- Signage Permit
- Operational State Facility Inspections for your parking
d. What Type of Certification is Needed to start a non-emergency medical transportation business?
- The Certified Transport Specialist (CTS)
- EMT certifications
- Basic CPR and First Aid Certifications
- Passenger Assistance Safety and Sensitivity (PASS) Trainer and Driver Certification.
e. What Documents are Needed to Open a Non-Emergency Medical Transportation Business?
These are some of the basic legal documents needed to legally run a non-emergency medical transportation business in the United States of America;
- Business and liability insurance
- Federal Tax Payer’s ID
- State Permit and Building Approval (For your parking)
- Certificate of Incorporation
- Business Plan
- Employment Agreement (offer letters)
- Operating Agreement for LLCs
- Insurance Policy
- Online Terms of Use
- Online Privacy Policy Document
- Contract Document
- Company Bylaws
- Memorandum of Understanding (MoU)
f. Do You Need a Trademark, Copyright, or Patent?
If you are considering starting a non-emergency medical transportation business, usually you may not have any need to file for intellectual property protection/trademark. This is because the nature of the business makes it possible for you to successfully run it without having any cause to challenge anybody in court for illegally making use of your company’s intellectual properties.
Cost Analysis and Budgeting
A. how much does it cost to start a non-emergency medical transportation business.
The startup cost for a non-emergency medical transportation business is not uniform. Factors such as the number of ambulettes, the size, and of course the brand and model of the ambulettes affect the cost. But a non-emergency medical transportation business will cost from $200,000 – $600,000 to start and that can easily go higher depending on the type and number of ambulettes you want to start the business with and of course your overall business goals and objectives.
b. What are the Cost Involved in Starting a Non-Emergency Medical Transportation Business?
- The Fee for registering the business in the United States – $725.
- The budget for legal fees, insurance, permits, and license – $5,000
- The cost of leasing a facility – 100,000
- The amount needed to renovate the Facility (electrical, furnishings, plumbing, painting, and landscaping) – $10,000.
- The Cost for the purchase of furniture and equipment (Flat Screen TVs, computers, printers, and cabins et al) – $10,000
- Other start-up expenses including stationery – $1000
- Phone and utility deposits – $3,500
- The Cost for the purchase of ambulettes – $150,000.
- Cost for payment of salaries for the first 3 months of operation – $50,000
- Additional Expenditure (Business cards, Signage, Adverts, and Promotions et al) – $5,000
- The cost of launching an official website – $600
- Miscellaneous – $2,500
c. What Factors Determine the Cost of Opening a Non-Emergency Medical Transportation Business?
- The size of non-emergency medical transportation business (numbers of ambulettes to start the business with)
- The choice of location
- The required licenses and permits
- The cost of hiring and paying a business consultant and attorney
- The cost for branding, promotion, and marketing
- The cost for furnishing and equipping the facility
- The cost for insurance policy covers
- The cost for registering the business
- Cost of recruiting and training your staff
- The cost for the purchase and customizing of uniforms
d. Do You Need to Build a Facility? If YES, How Much Will It Cost?
It is not compulsory to build a new facility for your non-emergency medical transportation business, but if you have the required finance, it will pay you to build your parking facility and administrative office. The truth is that building or reconstructing a facility will help you come up with a facility that will perfectly fit into your overall business goals.
e. What are the Ongoing Expenses of a Non-Emergency Medical Transportation Business?
- Gas and lubricants
- Essential medical supplies
- Utility bills (internet subscriptions, phone bills, signage and software renewal fees et al)
- Salaries of employees
- Ambulettes maintenance
- Marketing and business promotion costs
f. What is the Average Salary of your Staff?
- Chief Operating Officer (Owner) – $68,000 Per Year
- Admin and HR Manager – $48,000 Per Year
- Transport and Logistics Manager – $48,000 Per Year
- Nurses/Nurse’s Aides/Paramedics – $40,000 Per Year
- Marketing and Sales Executive (Business Developer) – $38,000 Per Year
- Accountant $38,000 Per Year
- Ambulette Drivers – $36,800 Per Year
- Customer Service Officer (Receptionist) – $26,100 Per Year
g. How Do You Get Funding to Start a Non-Emergency Medical Transportation Business
- Raise money from personal savings and sale of personal stocks and properties
- Raise money from investors and business partners
- Sell shares to interested investors
- Applying for a loan from your bank/banks
- Pitching your business idea and applying for business grants and seed funding from, government, donor organizations, and angel investors
- Source for soft loans from your family members and your friends.
Write a Business Plan
A. executive summary.
Medic Solutions® Non-Emergency Medical Transportation, Inc. is a licensed non-emergency medical transportation company that will be based in Salt Lake City, Utah. We are in business to provide transportation alongside medical care for patients who are seeking to access medical facilities. We will provide daily services all around Utah and across the United States of America in the nearest future.
b. Products and Service
- Non – emergency surface ambulance services
- Non – emergency air ambulance services (in the nearest future)
- Nursing aide (CPR and first aid) services
c. Mission Statement
Our mission is to ensure that we build a successful non-emergency medical transportation company that will operate not just in Salt Lake City, Utah but in the whole of the United States of America.
Vision Statement
Our Vision is to become one of the preferred choices for individuals and organizations when it comes to the demand for non-emergency medical transportation in the whole of the United States of America.
d. Goals and Objectives
The goals and objectives of a non-emergency medical transportation business are to provide transportation alongside medical care for patients either by ground or air. The truth is that non – emergency medical transportation services are highly essential for disadvantaged Medicaid recipients, for the elderly, for those who have one form of disability or the other, and those who have no form of transportation to access healthcare services when the need arises.
e. Organizational Structure
- Chief Operating Officer (Owner)
- Admin and HR Manager
- Transport and Logistics Manager
- Nurses/Nurse’s Aides/Paramedics
- Marketing and Sales Executive (Business Developer)
- Ambulette Drivers
- Customer Service Officer (Receptionist)
Marketing Plan
A. swot analysis.
- Excellent operational history
- Attention to detail.
- Accurate estimates with no hidden costs.
- Experience and trained professionals.
- Excellent customer testimonials.
- Reliable and efficient ambulettes and service.
- Not enough existing clientele to run at full capacity immediately
- The owner is new to large scale marketing
- Will need a loan to purchase ambulettes
- Lack of economies of scale.
Opportunities:
- The growing number of disadvantaged Medicaid recipients, the elderly, and those who have one form of disability or the other.
- Build upon existing clientele
- Online market, new services, new technology, and of course the opening of new markets.
- Increase in the services offered by hospitals due to the current coronavirus pandemic
- Loans diminish profitability until they are paid off
- First-year will be financially tight while we gain customers and pay off loans
- Competition in the area could increase
- Management of employees requires time, money, and efforts
- The transport department could change its regulatory status and decide to enforce strict regulations that can strangulate new business.
b. How Do Non-Emergency Medical Transportation Companies Make Money?
Non-emergency medical transportation companies make money by providing transportation services alongside medical care for patients.
c. Payment Options
- Payment via bank transfer
- Payment via credit cards
- Payment via online bank transfer
- Payment via check
- Payment via mobile money transfer
- Payment via bank draft
d. Sales & Advertising Strategies
- Introduce your non-emergency medical transportation business by sending introductory letters alongside your brochure to hospitals, clinical labs, medical facilities, households, and key stakeholders in and around your city
- Print out fliers and business cards and strategically drop them in offices, libraries, public facilities, train stations et al.
- Use friends and family to spread the word about your business
- Post information about your company and the services you offer on bulletin boards in places like schools, libraries, and local coffee shops et al
- Place a small or classified advertisement in the newspaper, or local publication about your company and the services you offer
- Leverage on referral networks
- Advertise your business in relevant health magazines, newspapers, TV, and radio stations.
- Attend relevant expos, seminars, and business fairs et al to market your services
- Engage in direct marketing approach
- Encourage the use of word-of-mouth marketing from loyal and satisfied customers
Financial Projection
A. how much should you charge for your service.
Most non-emergency medical transportation companies charge hourly rates but it is important to state that the cost usually ranges from less than $400 to $1,200 or more plus mileage.
b. How Much Profit Do Non-Emergency Medical Transportation Business Owners Make a Year?
It depends, but available reports show that on average, a non-emergency medical transportation company should net between $40,000 to over $60,000 per year assuming they have a steady clientele.
c. What Factors Determine the Amount of Profit to Be Made?
- The capacity of the non-emergency medical transportation company
- The location the non-emergency medical transportation company is covering
- The management style of the company
- The business approach of the non-emergency medical transportation company
- The advertising and marketing strategies adopted by the company.
- The number of years the company has been in business
d. What is the Profit Margin of a Non-Emergency Medical Transportation Company?
The profit margin of a non-emergency medical transportation business is not fixed. It could range from 20 to 45 percent depending on the distance of the patients to be transported.
e. What is the Sales Forecast?
First Fiscal Year (FY1):
- $100,000 (From Self – Pay Clients / Patients)
- $250,000 (From Health Insurance Companies)
Second Fiscal Year (FY2):
- $250,000 (From Self – Pay Clients / Patients)
- $500,000 (From Health Insurance Companies)
Third Fiscal Year (FY3):
- $500,000 (From Self – Pay Clients / Patients)
- $1,000,000 (From Health Insurance Companies)
Set Up your Office
A. how do you choose a perfect location for non-emergency medical transportation business.
- The demography of the location especially as it relates to the number of Medicaid recipients, the elderly, those who have one form of disability or the other, etc.
- The demand for the services offered by non-emergency medical transportation companies in the location
- The purchasing power of residents of the location
- Accessibility of the location
- The number of non-emergency medical transportation companies in the location
- The local laws and regulations in the community/state
- Traffic, parking and security et al
b. What State and City are Best to Open a Non-Emergency Medical Transportation Business?
- Salt Lake City, UT
- Saint Joseph, MO
- Port Allen, LA
- Rock Hill, MO
- Atlanta, GA
- West Sacramento, CA
- West Chester, OH
- Westbrook, ME
- Idaho Falls, ID
c. What Equipment is Needed to Operate a Non-Emergency Medical Transportation Business?
You should purchase ambulettes, basic CPR, and first aid equipment. You also need computers or laptops, internet facility, telephone, fax machine, and office furniture (chairs, tables, and shelves) amongst others, and all these can be gotten as fairly used.
Hire Employees
When it comes to hiring employees for a standard non-emergency medical transportation business, you should make plans to hire a competent chief executive officer (you can occupy this position), admin and HR manager, transport and logistics manager, nurse aides and paramedics, marketing and sales executive (business developer), accountant, ambulette drivers, and customer service officer (receptionist).
Launch the Business Proper
You can decide to open your business by organizing an opening party. You can choose to do a soft opening if you are operating on a low budget or you can go for a grand opening party. The bottom line is that with a proper launching of the non-emergency medical transportation business, you will be able to officially inform people in your city that your company is open for business.
a. What Makes a Non-Emergency Medical Transportation Company Successful?
- Choose a good location and reliable ambulette vans
- Hire only competent, hardworking, and trustworthy staff
- Throw a party to officially open the business
- Be deliberate with your marketing sales approach
- Encourage the use of word of mouth to promote your non-emergency medical transportation business
- Leverage all available online and offline platforms to promote your non-emergency medical transportation business.
b. What Happens During a Typical Day at a Non-Emergency Medical Transportation Business?
- The business is open for the day’s work
- The ambulettes are washed, cleaned, and ready for transporting patients
- Customer’s requests are taken and they are scheduled or attended to
- Scheduled maintenance and servicing of ambulettes are carried out
- Marketing/website upkeep
- Administrative duties
- The business is closed for the day.
c. What Skills and Experience Do You Need to Build a Non-Emergency Medical Transportation Business?
- First Aid, CPR, and BLS skills
- Good driving skills
- Customer services skills
- Interpersonal skill
- Business management skills
- Bargaining skill
- Work experience in the non-emergency medical transportation industry
- Experience in managing people
- Experience in business administration
- Experience in handling logistics and transportation software .
More on NEMT
The World's Leading Business Plan Template Directory
Non-Emergency Medical Transportation Business Plan [Updated 2023]
I. executive summary.
This Section's Contents
Business Overview
Services offered, customer focus, management team, success factors, financial highlights.
[Company Name] was formed one year ago to meet the priority needs of non-emergency transportation clients who are not able to, for a variety of reasons, travel via a typical car. Our motto, “Our Excellent Service Travels with You,” details the importance we place on serving our customers and meeting each of their needs during transport. Our name, [Company Name], also represents our determination to bring the very best level of care and service to each transport client.
The services of [Company Name] may include the following types of transportation: doctor visits, trips to or from a hospital or clinic, visits to mental health specialists or physical therapists and other professionals. The clients of [Company Name] may include those who have medical or cognitive impairment and cannot drive themselves, or those who require assistance during appointments or needed visits. Clients may also include those who don’t feel comfortable driving on highways, driving long distances or driving at night.
At [Company Name] we offer a unique “10-Point Client Care System” for non-emergency medical transportation, designed to thoroughly cover the critical steps necessary to successfully transport our clients. This system is unique to our company alone, offering the most comprehensive steps to be found in this industry to safely and comfortably transport non-emergency clients.
In addition to our primary clients in need, we recognize that our clients very often travel with personal support, such as a family member, or medical care personnel, who may assist the client during travel. To accommodate these companions, we offer comfortable seating options, including reclining seats, within our transport vans. We also offer amenities for care personnel or family members during transport, such as chilled water in warm weather and travel blankets for warmth in the winter months.
[Company Name] offers non-emergency medical transportation services in two ways. First, we arrange travel for “single transport” clients. This includes, for example, a patient who has been discharged from the hospital and needs transport to a residence or care facility. Such travel may include a one-way transport or a round-trip transport to one destination, such as a doctor’s office or medical clinic. The arrangements for a “single transport” appointment are easily made via our website or in a phone call to our company.
The second type of non-emergency medical transportation offered by [Company Name] is a “Client Care Package.” This includes a set number of transport services in packages of 5,10, or 20 round-trips. Clients opt for these packages when they regularly utilize our services. For example, a client who needs to visit a physical therapist on a bi-weekly basis would want to purchase a Client Care Package of 10 round-trips to facilitate a month of regular service. Because our Client Care Packages are discounted and bundled for our clients, costs overall are lower. Our services are set at a lower cost than all of our competitors when our Client Care Packages are used. Arrangements for a Client Care Package can be made via website or by phone call.
[Company Name] serves clients within a 50 mile radius of [location]. We serve primary clients and those who assist and serve them. The demographics of current and potential clients are as follows:
- 198,700 residents in the regional area
- 19% of those residents will or currently require non-emergency medical transportation
- 8% of residents regularly require non-emergency medical transportation
- Average income: $79,400
- 36% residents have partial insurance coverage for medical transportation
- Median age: 47 years old
[Company Name] has recently been formed as a S-corporation. The three partners of this corporation, [Founder’s Name], [Founder’s Name], and [Founder’s Name] have created [Company Name] after crafting a vision while working at a non-emergency medical transportation company in a nearby city.
The three founders realized they could approach the idea of non-emergency medical transportation in a much more effective way by viewing the business as one with a primary client and a client team, both of whom are highly important for their success. In other words, they determined that their service needed to extend to several associates rather than their primary client and they needed to establish excellent relationships with each to fulfill their care initiatives. Their unique concept considers each person on the client team as important and critical to their on-going success, which results in better outcomes and strengthens relationships across the board.
[Founder’s Name] holds a bachelor of business degree and is experienced as general manager of a non-emergency transportation company.
[Founder’s Name] is a graduate of the University of Chicago and worked as the accountant and financial manager of the same non-emergency medical transportation company,
[Founder’s Name] holds a master’s degree in marketing and was the marketing and sales manager of the same non-emergency medical transportation company.
[Company Name] is currently seeking additional partners and employees to round out and build up [Company Name] in this initial phase and throughout successive growth phases of the company during years 2 through 10.
[Company Name] is uniquely qualified to succeed due to the following reasons:
- Although [Company Name] is a young company with only one year of trackable business, it has already proven to bring a fresh perspective in a mature industry.
- A unique file-building system within [Company Name] includes everyone assisting in the transportation process, allowing excellent communication and care before, during and after transportation.
- A custom-designed and implemented “10-Point Client Care System” reduces risk and ensures safe transportation.
- Transportation is offered in two creative formats that best suit our client’s needs: Clients can choose from single-transport pricing and options or “Client Care Packages” containing a set number of bundled transports at a reduced price.
[Company Name] is currently seeking $470,000 to launch broad initiatives of the company plan, employ additional personnel and add service transport vans. Specifically, these funds will be used as follows:
- Initiative launch: $50,000
- Working capital: $250,000 to pay for new hire salaries, operations overhead and marketing costs until [Company Name] reaches break-even point.
- Service transport vans: $170,000 to purchase three new, fully-equipped non-emergency medical transportation vans
Top line projections over the next five years are as follows:
Comments are closed.
Non Emergency Medical Transportation Business Plan Home I. Executive Summary II. Company Overview III. Industry Analysis IV. Customer Analysis V. Competitive Analysis VI. Marketing Plan VII. Operations Plan VIII. Management Team IX. Financial Plan
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Sample Business Plan For Non Emergency Medical Transportation
Smart Sales & Marketing Tactics
To establish connection with masses & offer the non-emergency medical care transportation many services choose the standard marketing sales procedures. They put up advertisements everywhere -newspaper, television public networkings sites & so on to boost sales of the corporation.
Mentioned above are some common tactics which reaches a broad audience & works to increase sales. As a tactic for reaching those targeted audience quickly & in a large quantity, there is a necessity of using smart sales & marketing ideas as follows-
- To increase sales, market the fresh non-emergency medical transportation corporation services through distribution of pamphlets with beautiful designs displaying services contact information and particulars at hospitals, medical stores, clinics, maternity services, and healthcare centers where blood/urine samples are collected, dialysis is offered.
- Another way to get good sales is to create an alliance with doctors, responsible hospital staff members, nurses, therapists, physicians, etc. They meet patients daily & are capable of easily referring your particular non-emergency medical transportation amenity to the patients.
As of now, with pointers given till now, more or else have prepared the mind-set necessary for setting-up health care or medical non-emergency transportation corporation services. Yet, as your company expands, they will come times calling for appropriate actions. We have lined up some of them to provide you an idea:
An Ideal Business Plan For Non
1. Selecting the vehicle of your choice: Now let us deal with it. There are too many vehicles in the market and it is imperative to choose the best. One should pick accommodative vehicles preferably one with wheelchair lifting capacity and seating facilities. It should mostly be a van as it best suits the purpose. It should be suited and refitted to suit various needs as regards to different patients. One should avoid using old, used vehicles as most tnd to do. It involves people transfer that too patient transfer. So one should be considerate and have concerns.
2. Licenses: Medical transportation mandatorily requires licenses and agreements in return for service running. A proof of doctor arrangements, facilities, appropriate proformas and other details about the medication. This is necessary to adhere to the laws of the land that are mostly strict in this case as they deal with health. One may also need to furnish additional information that could be personal data, This will be followed by a vehicle inspection, sanitary standards, cleanliness and total running capacity.
3. Know your target consumers: As any business , it is important to know ones consumer base and their capacities. Patients of what age group and their concerns are. For example- A patient with problems with his legs may require wheelchairs or lifting equipment. Remember that it is not an ambulance and does not intend to take its place as well
There Are Certain Factors To Be Considered Before Starting Non Emergency Medical Transportation Business:
Since it is an issue involving health, one has to take special care and interest in the way it shapes up. Elaborate and intricate detailing is required because of the prime target age group being older citizens.
Also taking out senior citizens for activities like shopping, grocery store, attending an event, meeting someone friends or family come under non- medical transportation. It is a new approach to help others and earn income as well. It comes in need of those elders who cannot drive anymore and require it.Non medical emergencies are thus an umbrella term for a lot of activities that are not medical but considered emergencies due to paucity of time, inablility to make it on ones own or eyesight issues creating difficulties in driving.
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How To Start A Non Emergency Medical Transportation Business
Maximum transportation services treat non-emergency medical transport similar to an ambulance. The majority belief that ambulance is responsible to carry patients all the times has left the chances in this particular sort of non-emergency medical transportation corporation.
Ambulances are mostly available in hospitals for emergency. Private services are also there in some cities. Ambulances usually are called for some serious conditions, but numerous non-emergency medical conditions are also there when people require having transportation which isnt a cab. Ambulance is offered by the non-emergency medical transportation business plan sample.
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S To Building Your Local Nemt Business
By Craig Wallin
You have chosen to launch a very profitable and valuable service in your community with a NEMT business.
But before you start booking pickups and deliveries, you need to have a few details already in place. Trust me, some of these things you may not even think about until you need to, so I want to give you that extra boost by helping you sort them out now, rather than later. I have chosen to break these up into a total of eight different steps. Following them will provide you with the foundation to build your NEMT business upon.
1 How Big Is Too Big?
Ill be honest with you, the NEMT business can be a part-time venture keeping you busy and earning you a decent wage. It can also explode into a very large operation servicing several clients and expanding service options. But before anything starts with your initial business plan, you need to decide what size you want your business to be. This also means having a plan in place to address expansion,when it is needed.
2 The Cost of Doing Business
As part of your business plan you will have to budget for expenses. When you first start up your NEMT business you will have to account for such items as insurance, transportation licensing and permits, fuel, utilities, vehicle maintenance, office supplies and anything else you will need to keep your business functioning well into the future.
3 Rate Scheduling
4 The Unique Factor
6 Client Future Plans
7 Diversification Opportunities
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Starting With A Non Emergency Medical Transportation Business Plan
A business scheme manuscript is vital for all sorts of corporation services, be it a start-up or an established one. So, initiate with preparing an impeccable and detailed non-emergency medical transportation corporation system.
- Save your pocket for the non-emergency transportation vehicle. You want a good one and no compromises in such a case. Remember, second hand vehicles often may be a headache and cost a lot more with regular repairs and maintenance needs.
Legal Requirements Licensing And Registration
NEMT services being a medical service is governed by law and is regulated to ensure safety and comfort of patients traveling in it. There are some basic guidelines and rules that are incorporated by the US government including the various state governments. Some of them are:
Rules for Drivers: A driver driving a NEMT vehicle must be properly trained in driving, especially smooth driving to ensure that the patient inside is comfortable during the journey.
He should be more than just a driver with proper license, least number of negative points against his license, no record of drunk driving, negative drug test, and having basic knowledge about medical first aid.
Rules for NEMT Vehicle: US Governments law known as Americans with Disabilities Act lays down certain norms to be followed for those having a business of more than 15 employees dealing in NEMT business.
Some of them are:
- Proper condition of vehicle with proper vehicle documents, pollution control check, safety protocol in case of accident, GPS control, airbags, etc.
- Interior of the vehicle must be properly furnished with seat belts, proper lights, ventilation or air conditioning.
- Wheelchair support that can easily handle 2500 pressure per leg
- Proper ramp to lift the patient to the vehicle on wheelchair or stretcher
- Lift door height of 56 inches door opening height
- Handicap lift should be 30*40 inches with wide clear platform
- Proper shock handling mechanism with evacuation facilities and much more.
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Have A Way To Collect Payments
As an NEMT business, youll generally receive payments from two main groups: the patients and the government. While Medicaid payments will be a major portion of your earnings , youll also work with patients who will want to pay on the spot. Since its possible they could pay with cash, check, or a credit card, its good to be prepared for all options. With an NEMT software like RouteGenie, your drivers have the option to accept payments instantly through the DriverGenie appmaking it a seamless transaction from start to finish.
Hiring Office Staffing Positions
Staffing an NEMT startupoutside of competent driverswill require a mix of talented professionals with experience in customer service, accounting and finance, scheduling organization, and leadership.
As with most startups, your staff will probably need to perform multiple roles at first. You may not be able to hire your full, ideal staff right out of the gate. But even in the early days, its going to be important to have a solid training program for onboarding new hires.
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Is It An Ambulance
No, its not an ambulance service & anyone owning a medical/non-emergency transportation corporation services cannot operate as an ambulance.
- Ambulances will have medical equipments.
- Ambulances have a doctor on board for serious medical conditions.
- Ambulances are designed to meet emergency calls only.
- Ambulances do not offer pick-up and drop service to those travelling for heath check-up to various healthcare services etc.
- Ambulances are usually available only at hospitals and nursing homes for emergency purposes.
Thus, the non-emergency medical transportation organization offers services to the individuals who dont require an ambulance, but want a van which could fit a wheelchair or a stretcher.
How Much Gains Are To Be Expected When Starting A Medical Non
Profit margin actually rests upon several factors, such as the town/city where you are operating, the marketing & promotional strategies, the corporation services alliances, the service quality and a lot other factors. At the starting stage of the medical non-emergency transportation company, the profit margin is usually less about 20- 30 %. So, limiting your expectation and working towards steady growth is the key. When a non-emergency medical transport company garners approximately 25% at the onset, it is about enough to cover various corporation services requirements.
A major factor responsible for fluctuating corporation gains being low is the progressing rates of insurance policies and fuel costs.
Still, if you can meet up with hospitals & medical healthcare centers to ally with them, can take steps to impress your customers offer discounts to lure more clients and utilize the best marketing tactics then the profit margin will definitely rise quickly.
The non-emergency medical transportation company location plays a vital role for the profit margin. For instance, the profit margin for non-emergency medical transport company in the US is quite high owing to the Baby Boomers. . There are also the infants and toddlers who require regular medical check-ups, therefore have to visit healthcare child clinics often.
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Business Scheme Books And Video Tutorials
If you have time and wish to craft your business approach on your own, then there are some very good books and business scheme construction manuals that can help you. If you dont want to spend of purchasing books, download the eBooks. You will get some good writing tips in the books. If reading a books/ manuals seems a laborious task, then opt for video tutorials. The video tutorials teach you in a step by step process. They are easy to understand and guide you through the entire writing process. You are able to understand and put it in writing without any difficulty. Ultimately, the completed draft is an impeccably written original business approach.
Is That An Ambulance Or Something Else
No, its not an ambulance service, and no one can call themselves an ambulance if they operate a medical/non-emergency transportation firm.
Medical supplies will be carried in ambulances.
Ambulances have a doctor on board for serious medical situations.
Ambulances are solely designed to react to life-threatening situations.
Ambulances do not offer pick-up and drop-off services for those who are going to various healthcare institutions for health check-ups.
Ambulances are usually only available at hospitals and nursing homes for emergencies.
As a consequence, customers who do not need an ambulance but do require a vehicle that can carry a wheelchair or stretcher may use the non-emergency medical transportation companys services.
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Who Use This Type Of Service
It is typically meant for all kinds of non-emergency situation, like visiting the hospital for health check-ups. There are a big group of individuals whove to visit doctors and undergo certain tests at regular intervals. The cab service does not have the facilities for carrying public in wheelchairs, or such other. The ambulance too is meant for emergency conditioned patients only. Therefore, the non-emergency service is just a middle way where citizens can comfortably travel from their house to the place of medical appointment conveniently.
Why Is Nemt So Important
Non-emergency medical transportation is a crucial service that many senior citizens rely on. Since a great deal of these men and women cant drive themselves, they depend on NEMT services to safely get to and from hospitals, doctors appointments, nursing facilities, rehabs, pharmacies, etc. While there were fewer than 50 million elderly Americans in 2015, its expected there will be 70 million of them by 2030, according to census data. This means demand for transportation options among senior citizens will increaseso the best time to enter the NEMT field is right now.
The NEMT industry is a profitable one. In the US, these services usually range from $25 to $60 per hour, depending on the state. So if you work 20 hours a week at a rate of $25/hour, youll make $500 a week or $2,000 a month! Now that you know the NEMT business is lucrative, whats the first step in getting your foot in the door?
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Service Staffing Payment And Marketing Processes
On the front end, you need to be able to meet the needs of your customersthat means providing exceptional service with flexibility and consistency. That will require smart staffing decisions, and a commitment to ongoing training, especially as the industry grows.
On the back end, youll need to look at ways to control costs to increase your profitability.
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How To Start a Non-Emergency Medical Transportation (NEMT) Business
Starting a non-emergency medical transportation (NEMT) business is a great way to help those in your community who need it most.
There are many things to consider when starting a NEMT business, such as licensing and insurance requirements, what services to offer, and how to market your new business.
This article will provide an overview of everything you need to know about starting a NEMT business, so you can get started on helping your community today.
Here are the ten steps to start building a non-emergency medical transportation business.
Ten Steps to Launching a New Non-Emergency Medical Transportation Business
1. choose your type of non-emergency medical transportation business.
The first step in launching a non-emergency medical transportation business is to identify the type of non-emergency medical transportation business you want to launch. You might choose from the following types among others:
- Air Ambulance
- Ground Ambulance
- Wheelchair Van Service
2. Name Your Non-Emergency Medical Transportation Business
Give your non-emergency medical transportation business an identity so people will think of it as a well-known and respected brand. You can take the name of your non-emergency medical transportation business from your industry, focus on a geographical location, or use your own name among other options.
The main goal for naming your non-emergency medical transportation business is to make it sound appealing and trustworthy so that patients and referral sources will want to use your services.
3. Determine Your Non-Emergency Medical Transportation Business Model
There are several possible types of business models for a non-emergency medical transportation business including:
- Scheduled Service : This type of business model typically provides transportation between appointments or to and from medical facilities regularly.
- On-Demand Service : This type of business model is characterized by providing transportation on an as-needed basis, often with little or no notice.
- Courier Service : This type of business model involves the transport of medical supplies and specimens between facilities.
No matter which model you choose, make sure that it aligns with your business goals and the services you offer.
4. Choose a Legal Form for Your Business
By incorporating your non-emergency medical transportation business, you will limit your liability. You can incorporate as a Limited Liability Company (LLC), a C Corporation (C-Corp), or an S Corporation (S-Corp). Or you can operate as a sole proprietorship.
The business structure you choose for your non-emergency medical transportation business will determine the amount of taxes you pay and which state or federal tax forms you need to file.
Read our article comparing the most common non-emergency medical transportation business structures .
5. Write a Non-Emergency Medical Transportation Business Plan
All non-emergency medical transportation business owners should develop a business plan.
A business plan is a document that outlines the goals, strategies, and operations of a business. It can be used to secure funding from investors or lenders, as well as to guide the day-to-day operations of the business. The business plan should include information on the company’s products or services, market analysis, financial projections, and management team among other things.
When developing your non-emergency medical transportation business plan and strategy, you should think about the following questions your customers might have:
- What services does your non-emergency medical transportation business offer?
- How do I schedule a pickup or drop-off?
- What are your rates?
- Do you provide wheelchair-accessible vans?
- How long will it take to get to my destination?
- Can I bring my pet with me?
- What is your cancellation policy?
Read our article about how to write a non-emergency medical transportation business plan .
6. Apply for the Necessary Permits and Licenses
There may be required licenses and permits you need to obtain before launching your non-emergency medical transportation business.
For example, you may need to obtain a commercial driver’s license (CDL) if you plan on driving. If you are hiring drivers, they will need a CDL. Depending on your state, you may be required to have a special permit or insurance coverage for operating a non-emergency medical transportation business.
You must also register your non-emergency medical transportation business as a legal entity with the state where you plan to do business. You can simply file an online form through your Secretary of State website.
Registering with the federal government is also essential so you can properly pay taxes for your business. You will also need an Employer Identification Number (EIN), which you can apply for at the IRS website, if you plan to hire employees.
Read our article about obtaining the proper non-emergency medical transportation business licenses .
7. Determine Your Budget & Apply for Funding as Needed
In developing your non-emergency medical transportation business plan, you will figure out how much funding you need to start and grow your business.
If you have your own funds to invest in your non-emergency medical transportation business, you may consider taking advantage of that. In addition to your personal funds, other forms of potential funding for your non-emergency medical transportation business include traditional bank loans, SBA loans, credit cards, angel investors and family and friends.
Read our article about how to fund your non-emergency medical transportation business .
8. Get the Technology & Software Needed to Run Your Business Efficiently
When you start your non-emergency medical transportation business, it’s essential to have the right technology in place to maximize efficiency. You definitely need a computer with Internet access, and accounting software for tracking expenses and revenues.
You may also want to invest in GPS tracking for your vehicles and dispatch software to help you manage your drivers.
Read our article about the technology and software you need to run a non-emergency medical transportation business .
9. Market Your Non-Emergency Medical Transportation Business to Potential Clients
Before you start selling your services , you have to let the world know you exist. The first step is to create a website so people can learn more about your services and how they benefit them.
After you launch your website, start promoting it through social media channels like Facebook, LinkedIn, and Nextdoor. Also consider networking with other people in the non-emergency medical transportation industry through social media and blogs so they can help share your business.
You also need to start gathering the materials needed to execute on your promotions strategy, which is your strategy for attracting new customers. Non-emergency medical transportation businesses should consider the following promotional strategies for which you should start getting prepared:
- Sponsoring local charity events
- Offering free or discounted services to nonprofit organizations
- Distributing promotional materials (e.g. brochures, business cards, flyers) at community events
- Conducting informational interviews with local businesses and organizations
- Participating in trade shows and conferences related to your industry
Read our article about how to market your non-emergency medical transportation business for more tips.
10. Get New Clients & Grow Your Business
When you promote your services , you’ll start to get interest from potential clients .
Make sure you’re ready to serve these clients . Also, be sure to establish systems to ensure consistency and reduce costs. And be sure to find and train the right people to help you grow your non-emergency medical transportation business.
Read our article about how to effectively grow your non-emergency medical transportation business to learn more.
Starting a Non-Emergency Medical Transportation Business FAQs
Why start a non-emergency medical transportation business.
There are many reasons to start a non-emergency medical transportation business. These businesses provide an essential service to those who cannot drive themselves or do not have access to public transportation.
Starting a non-emergency medical transportation business is also a great way to be your own boss and build something of your own. If you’re passionate about helping others and have a strong entrepreneurial spirit, this could be the perfect business for you.
What are Some Tips for Starting a Non-Emergency Medical Transportation Business?
Here are some tips for starting a non-emergency medical transportation business:
- Research the market
- Create a business plan
- Get the proper licenses and permits
- Find the right vehicle for your business
- Promote your services
- Get new clients and grow your business
Where Can I Find a Simple Checklist for Starting a Non-Emergency Medical Transportation Business?
A simple checklist to use when starting a non-emergency medical transportation business is as follows:
- Choose Your Type of Non-Emergency Medical Transportation Firm : This should be based on what you are best at and how much experience you have. Remember to keep your interests, skills, and experience in mind at all times.
- Name Your Non-Emergency Medical Transportation Business : This should be done with care, as your brand is important for attracting the right customers. A simple, memorable name will go a long way.
- Choose a Legal Form for Your Business : Whether you choose to become a sole proprietorship, partnership, LLC, corporation or another option will depend on your business. Ensure that you are aware of all the implications of each type.
- Determine Your Non-Emergency Medical Transportation Business Model : Determine how your business will make money. Will you sell products, services, or a combination of both?
- Write a Non-Emergency Medical Transportation Business Plan : Your business plan will also help you determine your start-up costs and will provide a roadmap with which you can launch and grow .
- Apply for the Necessary Permits and Licenses : In most locations you will be required to apply for a business license and/or permits before you can begin operations.
- Determine Your Budget & Apply for Funding as Needed : You will need to know how much money you have to spend on all of your business-related expenses before opening any doors. If needed, apply for a small business loan or other funding options.
- Get the Technology & Software Needed to Run Your Business Efficiently : You need to have the right tools in place to succeed. Implement software that will help you manage your time, contacts, and business operations in general.
- Market Your Non-Emergency Medical Transportation Business to Potential Clients : A solid marketing plan will be crucial to your success. It should focus on attracting the right customers so that you can provide them with the services they truly need.
- Get Clients & Grow Your Business : Once you have a solid marketing plan, it's time to actively pursue and secure those who could benefit the most from your services .
Starting a non-emergency medical transportation business can be a great way to help people in your community and make a profit while doing it. To get started, research the market, create a business plan, and apply for the necessary licenses and permits. Once you have everything in place, start promoting your services online and attract new clients.
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Non-Emergency Medical Transportation
Non-emergency medical transportation (NEMT) is an important benefit for people who need assistance getting to and from medical appointments. Our resources for providers explain important guidelines such as the difference between emergency and non-emergency medical transportation, accepted types of transportation, the types of transportation service delivery systems, and driver and vehicle acceptance criteria. We also discuss common fraud schemes and provide fraud and abuse prevention tips. The fact sheet for beneficiaries gives an overview of the NEMT benefit.
- Non-Emergency Medical Transportation Fact Sheet for Beneficiaries (PDF) (5 pages)
- Non-Emergency Medical Transportation Booklet for Providers (PDF) (17 pages)
- Non-Emergency Medical Transportation Educational Video (YouTube-35 minutes)
- Non-Emergency Medical Transportation Educational Video Handout (PDF) (10 pages)
Related Links
- Nursing Home Toolkit
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Non-Medical Transportation Business Plan
Feb 22, 2022
A firm that provides non-emergency medical transportation is proving to be quite successful. This kind of medical transportation helps the elderly or those with minor health issues to visit healthcare facilities for check-ups. These services are not to be mistaken with ambulances since they were designed specifically for non-emergency purposes.
These non-emergency medical transportation services confront minimal obstacles and provide enormous joy to people who need them. As a consequence, many business owners are thinking about opening a non-emergency medical transportation company. There are many benefits to starting a non-medical transportation company that delivers health services.
You must first develop a proper and responsible non-emergency medical transportation business plan example before moving further. Entrepreneurs may see all aspects of their non-medical transportation company, including van volume, with this kind of planning. It also covers the transportation services that companies provide to their clients, as well as the sales and marketing tactics that must be implemented, as well as precise financial data.
The smooth and well-organized running of a non-emergency medical transportation firm is aided by such thorough attention to detail. When non-emergency transportation organizations face special challenges, the business strategy document serves as a guiding light. It shows how to overcome obstacles and go ahead, such as with non-emergency medical transportation business plan services. These texts also outline forward-thinking aims for future non-emergency medical transportation services.
As a consequence, determining whether or not a non-emergency medical transportation firm is progressing using the document’s anticipated calculation is simple. As a consequence, poorly developed business tactics are very destructive, having an unwanted negative impact on a non-emergency medical transportation organization’s management services. As a consequence, a well-thought-out non-emergency medical transportation company services business strategy is essential and should not be disregarded.
The article discusses how to start a medical transportation or non-emergency transportation business. It also goes through the top 10 mistakes that new company owners make and how to avoid them in order to succeed as a responsible entrepreneur. Five different tools have been provided to assist you in developing a fantastic non-emergency transportation business plan. These tools save time, are easy to use, and are inexpensive, in addition to assisting in the comprehension of all aspects of a business plan in order to launch a successful one.
Skyrocketbpo has the people and resources to help you establish a sound non-emergency transportation business plan. Whether you require a fully prepared document written by an expert or simply a consultation, Skyrocketbpo is here to assist. There are many examples and templates for non-emergency medical transportation services, as well as many other company services samples and templates. If you could give us a call, we’d appreciate it, and we’d be grateful for the opportunity.
Sample Business Plan for Non-Emergency Medical Transportation
Do you want to start your own medical transportation company? Another word for it is non-emergency/non-medical. This corporation provides certain vital business services demands for new entrepreneurs if you’re interested in beginning a business or are working toward it. If you’re not acquainted with these services, you may think they’re similar to taxis. They are absolutely separate and allow a certain group of individuals to travel easily. Continue reading for more information on how to start a non-emergency medical transportation business.
How to Begin a Medical Transport Company
Many individuals need medical non-emergency transportation services that provide a more pleasant and secure experience than a conventional cab. This might be a broken bone, a long-term handicap, or any other medical issue that requires a patient to go to a hospital, health clinic, or laboratory. As a consequence, launching a new business that offers non-emergency medical transportation is both profitable and rewarding.
Individuals to whom you provide health care services are those who do not have access to an appropriate vehicle or who do not have someone to drop them off at a non-emergency hospital or healthcare facility. Patients with a range of chronic diseases must visit health clinics on a regular basis. Non-emergency medical transportation relieves them of the burden of organizing appropriate transportation in these states. They can travel in luxury without making any changes, and they can choose whether to sit or lay down.
The following are six essential components for starting a medical transportation service.
Van that is suitable.
The vehicle utilized to offer non-emergency services may be quite crucial when giving special attention and comfort of transportation to a certain customer. These people have a medical condition that necessitates the use of a non-emergency vehicle equipped with healthcare services that allows them to travel from one place to another in comfort and safety. It is in charge of patient transportation. As a consequence, make it a top priority to get the best vehicle for your needs. The following characteristics must be present in a suitable automobile for a medical transportation company:-
A competent (responsible) vehicle for carrying individuals who are unwell. Many individuals who start a non-emergency transportation company utilize a used automobile as a cost-cutting strategy. Avoid doing anything like this since you’re providing non-emergency medical transportation and your vehicle must be both robust and in good condition. Keep in mind that if passengers using your non-emergency services encounter any inconvenience, you may be held accountable.
The room must be big and spacious enough for patients to lie down comfortably. It should also be large enough to accommodate the client’s medical supplies.
The non-emergency medical transportation vehicle should have a lift/ramp elevator built so that passengers in wheelchairs, stretchers, or oxygen cylinders may easily reach the vehicle.
Obtain Insurance
Complete two crucial insurances when beginning a new firm that provides non-emergency medical transportation services:
Both the non-emergency vehicle(s) and the drivers are covered by auto insurance. Car insurance will cover the costs of vehicle maintenance as well as the driver’s medical expenses if an accident happens.
General Liability: It guards against a financial setback for your non-emergency medical transportation firm.
The key to constantly expanding a non-emergency medical transportation firm is to stay focused and work tirelessly as a responsible, prompt, friendly, and trustworthy non-emergency medical transportation service.
A license is not always required to perform healthcare transportation services. To begin, discover whether or not your state requires one. If your service area requires you to get a non-emergency medical transportation corporation license, follow the procedures below:
First, there’s this form that has to be filled out and filed (on paper or online).
Then, in addition to the license application form, a fee of a certain amount should be paid.
As proof of non-emergency medical transportation services, you must present vehicle insurance documentation and business responsibility.
The automobile will be examined when all of those stages have been completed properly. This inspection ensures that your vehicle meets all of the specifications for delivering non-emergency medical transportation to consumers.
Also, do a thorough investigation of any licensing requirements in the business before starting a new medical non-emergency transportation firm. As a start-up non-emergency medical transportation firm, it would save you from paying exorbitant fines and overcoming problems that some companies have experienced as a consequence of a lack of investigation. The possession of the licenses that the authorities need, which are accessible and current, establishes the possessors as responsible healthcare service providers.
Be the non-emergency Medical Transportation Services’ official representative.
You should check to see if any insurance companies are willing to pay for the services you give if you want to be a respected and responsible non-emergency medical transportation service provider. The private non-emergency medical transportation sector is funded by a limited number of insurance firms. A well-considered policy will lead directly to enterprises. Work together to make non-emergency healthcare transportation a well-known service. This has two significant advantages:
Certain consumers will be protected by insurance if they are carried by you.
Medical transportation services that are covered by insurance are popular among the general population. As a consequence, more customers will be willing to employ your non-emergency medical transportation services.
Fees and Policies
A user should prepare a budget that includes all expenditures that may occur when running his or her non-emergency medical transportation business services, such as:
Purchase and maintenance costs for non-emergency medical transportation vehicles
Fuel surcharges
The compensation of newly hired workers
The payment conditions should also be adjusted by the user. Depending on his or her interests and willpower, they may vary.
Select a payment plan that allows you to pay in full right now.
Choose to provide a payment plan to customers who do not have insurance coverage.
Sales and marketing strategies that work
Many businesses connect with the public and offer non-emergency medical transportation using standard marketing sales strategies. To boost the company’s sales, they advertised in the newspaper, on television, on social networking sites, and elsewhere.
The tactics described above are some of the most popular for reaching a big audience and generating revenue. As a technique of reaching such targeted customers quickly and in large numbers, smart sales and marketing strategies, such as the ones below, are necessary.
To promote the new non-emergency medical transportation corporation services, distribute pamphlets with beautiful designs displaying the service’s contact information and particulars at hospitals, medical stores, clinics, maternity services, and healthcare centers where blood/urine samples are collected and dialysis is offered.
Forming a cooperation with doctors, responsible hospital workers, nurses, therapists, and physicians, among others, is another way to boost sales. They deal with patients on a daily basis and may be able to refer folks to your non-emergency medical transportation service.
As of now, the pointers offered have mostly formed the mindset essential for producing non-emergency medical transportation corporate services in the health-care or medical fields. However, as your company expands, there may be times when you will need to take appropriate action. To offer you some ideas, we’ve created a list of some of them:
As medical transportation services develop, more helping hands will be necessary, therefore you should hire more responsible personnel.
You should set up a dispatch center to represent your non-emergency medical transportation firm, and service calls should be handled professionally.
In the medical transportation marketing/sales industry, competitors are a given, so be prepared. Competing services may operate as a stumbling barrier in your route, aiming to trap your clients. Because of this, you must be polite and astute while dealing with marketing and sales competition.
Discounts, extra benefits, and a free first trip are all methods used to attract clients, outperform the competition, and boost income.
What is the best way to establish a non-emergency medical transportation company?
Most transportation agencies regard non-emergency medical transport as if it were an ambulance. The common belief that ambulances are always responsible for transporting patients has hampered the expansion of non-emergency medical transportation businesses.
Ambulances are frequently available at hospitals in the case of an emergency. Private services are also provided in certain areas. Ambulances are routinely sent in the event of a medical emergency, however there are numerous non-emergency medical scenarios in which people need non-cab transportation. Ambulance service is included in the non-emergency medical transportation business plan template.
Starting with a Business Plan for Non-Emergency Medical Transportation
All forms of business services, whether new or established, need a business plan text. As a consequence, begin by establishing a faultless and comprehensive non-emergency medical transportation firm system.
The company’s plan would include a strong marketing analysis. This kind of research might help you obtain a thorough grasp of the sector.
Many individuals confuse this kind of non-emergency medical transportation with an ambulance because they are unfamiliar with it. This needs a comprehensive list of non-emergency medical transportation companies, along with a variety of marketing strategies.
Users who are reading the non-emergency medical transportation corporate services paper should consider whether they want to create a business or not.
Because we live in such a modern era, a website for a non-emergency medical transportation company is necessary. It would link a diverse group of individuals and make it easy for them to connect and plan a ride. After all, not every customer chooses to make a phone call for every service. As a consequence, having many contact/booking alternatives for any company’s services is always a bonus.
Your medical non-emergency transportation start-up business might run into financial difficulties immediately away. As a consequence, rather of renting a home, begin where you feel most at ease and save money. So that the network isn’t congested with personal calls, get a phone line dedicated to non-emergency medical transportation corporate services.
Keep your money aside for a non-emergency form of transit. You want an amazing one with no compromises in this situation. Remember that secondhand cars may be difficult to deal with and might end up costing a lot more in the long run in terms of repairs and maintenance.
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Senior Service Business
The Best Home-Based Senior Service Businesses You Can Start On A Shoestring
8 Steps To Building Your Local N.E.M.T. Business
By Craig Wallin
But before you start booking pickups and deliveries, you need to have a few details already in place. Trust me, some of these things you may not even think about until you need to, so I want to give you that extra boost by helping you sort them out now, rather than later. I have chosen to break these up into a total of eight different steps. Following them will provide you with the foundation to build your NEMT business upon.
1 – How Big Is Too Big?
I’ll be honest with you, the NEMT business can be a part-time venture keeping you busy and earning you a decent wage. It can also explode into a very large operation servicing several clients and expanding service options. But before anything starts with your initial business plan, you need to decide what size you want your business to be. This also means having a plan in place to address expansion,when it is needed.
2 – The Cost of Doing Business
As part of your business plan you will have to budget for expenses. When you first start up your NEMT business you will have to account for such items as insurance, transportation licensing and permits, fuel, utilities, vehicle maintenance, office supplies and anything else you will need to keep your business functioning well into the future.
3 – Rate Scheduling
As is the case with any kind of business, the fees you set for your customers will be an essential part. As NEMT business operators typically earn between $35 and $60 per hour, you will need to find the price that fits best with where you are in business. City operators can charge more than rural operators. Plus, depending on your specific client base, you may be able to offer discount packages or incentive programs that will increase your cash flow when things can slow down.
4 – The Unique Factor
In communities where you may have competition in the form of various other transportation providers, you will need to find something that makes your NEMT business stand out from all the others. It may be that you provide personal service, take the time to get to know your clients and are a welcome part of their family. This could be the ‘hook’ that makes your service different from the others. Whatever you choose to focus on, make it the item you use as part of your brand, in advertising and promotion plus any other tool you use to communicate with your client base.
5 – Branding
Speaking of marketing, you will need to find a way to reach your demographic through the use of a brand. A brand is something that identifies you and your customers will recognize as being you and your business. It can be a name, a color scheme, a slogan or a combination of things. Whatever you choose as your brand will be able to set your service apart from others, including potential competitors. You should make your brand easy to remember and easy to identify.
6 – Client Future Plans
Once you get established with your NEMT business you will need to look at the client base and determine the potential of long-term business. Let’s be honest, you are going to lose some clients over time. While some may stop using your service, you will lose some of your most loyal customers as they begin to age and pass on. This means you need to keep connected to the sources of clients you have used to see the new stream of seniors entering your age demographic. You will need to work on ways to introduce your service to new potential clients all the time so you can keep meeting your business goals as some clients are lost.
7 – Diversification Opportunities
As you will be servicing an age group that will require a number of different needs, you may see additional opportunities developing. This means that maybe there is room for additional services to be offered as either an extension of your NEMT service or as a completely new business venture. Your specific location and the needs of your customers should guide you with this.
8 – Broker Your Business
You can build associations with brokers and this will help your business to thrive. There are several ways to do this, but essentially you will need to keep detailed records in order to meet the demands of a broker. Once you can work with a broker, you will see a shift in your business and if you can meet their demands, everyone wins.
It is a very timely opportunity – the NEMT business. It addresses the needs of an aging population by providing reliable transportation services at their fingertips. The difference between you and any other transportation service should be flexibility and personalized service. If you follow the list of eight tips I’ve provided here, you will not fail at this business. In fact, you will be that much closer to having a runaway success on your hands.
How to Start a Non-Emergency Transportation Business
by August Jackson J.D.
Published on 26 Sep 2017
People are first introduced to non-emergency medical transportation after a hospital stay. They may enter the hospital on foot and leave in a wheelchair or on a stretcher. A taxi cannot accommodate these people. An ambulance is an option, but it is over equipped for the task of transporting a hospital patient in a non-emergency situation. Transporting patients in non-emergency situations is a niche that needs to be filled. Any person looking to start a medical transportation business should do well as long as he follows certain steps.
Business plan
Devise a business plan. Conduct market research on the medical transportation industry. Examine the businesses of your future local competitors. Talk to patients in hospitals and nursing homes who may be potential customers. Use your research to come up with a business plan. In the plan, detail your business' mission, the goals you have for your business and how you plan to achieve those goals.
Find financing for your non-emergency medical transportation business. Now that you have a business plan, you need to take this plan to the bank to apply for a business loan. You may also solicit loans from friends and family members. You may also apply for government-backed loans, grants and venture capital.
Register your business with your state government.
Obtain licenses and permits. Apply for and receive a transportation license. You may also need to become an approved provider with your state’s department of health and human services.
Get insured. Because you will be transporting patients, you need to be insured against any accidents that could occur. This insurance could come at a hefty price. Check with local and national insurance providers to find the best rates.
Get approval from your state’s Medicaid office. You will find that most of your patients will not be able to pay you directly or through their medical insurance. They pay with Medicaid. To accept payment from Medicaid, you need to be approved by your state’s Medicaid office. This office will help you get registered, get approved and teach you how to submit claims.
Purchase a van with a ramp or hydraulic lift. Assuming you already have a cellphone and a notebook to keep track of appointments, to start a small non-emergency transportation business, you can start with one vehicle. Check your local laws to find out what features the van is required to have. Then you may consider purchasing a used van in good condition rather than spending more money on a completely new van.
Have adequate financing in case your business does not become profitable for a few months or years.
Make sure your drivers are adequately trained in case a non-emergency turns into an emergency.
Frequently Asked Questions for Medi-Cal Transportation Services
General information, what is nonemergency medical transportation (nemt).
NEMT is transportation by ambulance, wheelchair van, or litter van for beneficiaries who cannot use public or private transportation to get to and from covered Medi-Cal services, and who need assistance to ambulate.
Who can receive NEMT?
NEMT is available to all beneficiaries when their medical and physical condition does not allow them to travel by bus, passenger car, taxicab, or another form of public or private transportation. Services must be prescribed by a health care provider.
What is nonmedical transportation (NMT)?
NMT is private or public transportation to and from covered Medi-Cal services for eligible beneficiaries.
Who can receive NMT?
NMT services are available to all beneficiaries with full-scope Medi-Cal and to pregnant women, including to the end of the month in which the 365th day postpartum falls.
What qualifies as reasons for needing NMT?
Beneficiaries will need to attest to the provider verbally or in writing that they have an unmet transportation need and all other currently available resources have been reasonably exhausted. Reasons for needing NMT can include any of the following:
No valid driver's license.
No working vehicle available in the household.
Not being able to travel or wait for covered Medi-Cal services alone.
Having a physical, cognitive, mental, or developmental limitation.
No money for gas to get to appointment.
What types of services are covered for Medi-Cal transportation?
Transportation is only available to and from covered Medi-Cal services, which includes:
Medical appointments, including family planning, mental health, and substance use disorder services.
Dental appointments.
Picking up prescriptions.
Picking up medical supplies and equipment.
Who can provide NEMT and NMT Services?
Licensed, professional medical transportation companies approved and enrolled by Medi-Cal. In addition, Medi-Cal managed care plans also directly contract with other transportation providers for services for plan members.
When should I request transportation?
Be sure to contact your transportation provider as soon as you know about an appointment. It is helpful to request the service at least five business days before your appointment. If you have more than one appointment that is ongoing, you can also request transportation to cover those appointments.
Can I accompany my child or spouse to an appointment?
Yes. One assistant, such as parent/guardian or spouse, may accompany a beneficiary on a trip provided by NMT. However, transportation is not available for more than one assistant.
Additional Questions
Who can i contact if i have questions.
Back to Nonemergency Transportation from Medi-Cal Homepage
One-Stop MedEx strives to provide safe, dependable, and affordable non-emergent transport services that include ambulatory, wheelchair, and stretcher services for Nursing Homes, Hospitals, Individuals, and Worker’s Compensation Claimants throughout Northern California. On top of that, we are also an all-inclusive resource for Patient Care Coordinators, Social Workers, Adjuster, Discharge Planners and Case Managers.
We understand that most of our clients require specialized transportation to their medical appointments and many other important engagements. We recognize the importance of never missing such appointments as they help in the alleviation of health problems and in the enhancement of recovery. We strive to get you to where you need to be, the safe and secure way, preventing more serious problems or complications from arising. We pride ourselves on the comprehensive provision of a wide range of cost-effective non-emergent medical services specifically structured around our clients’ needs.
Here at One-Stop MedEx, we understand your health care needs and make sure you experience the comforts and security of a specialized transportation service in the most cost-effective ways.
Any inquiries in our services? Don’t hesitate to call us at 510-500-4487 or send us an email at [email protected]
818-802-3149
[email protected]
Non-Emergency Medical Transportation in Thousand Oaks, CA
American best care.
www.abcmedtrans.com
Thousand Oaks, CA
American Best Care is a family owned non-emergency medical transport business that serves Thousand Oaks, CA. We pride ourselves in hiring only the best of drivers, provide proper safety training, and for being punctual with your reservations.
If you need a senior transport or handicap transportation service in Thousand Oaks, CA area you have come to the right place. Simply follow this link to book your next non-emergency medical transportation in Thousand Oaks, CA.
Services offered are:
- All Non-Emergency Medical Appointments
- Hospital Transfers / Discharged
- Dialysis Treatments
- Cancer Treatments
- Physical Therapy
- Dental Appointments
- Grocery Store
- Prescription Drug Pick-Up
- Adult Day Care Facilities
- Nursing Home Admissions / Discharges
- Rehabilitation Centers
- Non-Medical Related Transportation
Our wheelchair transport services are NON EMERGENCY, please call 911 for all emergencies.
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We've created a complete guide to starting your own NEMT business from the ground up. Read on to learn about basic requirements, approximate start-up costs, and other useful tips and tricks to learn how to start a transportation company. Contents: 1. File for Legal Status 2. Prepare Legal Documents 3. Sign Up for Insurance 4.
A non-emergency medical transportation business plan is a formal written document describing your company's business strategy and feasibility. It documents the reasons you will be successful, your areas of competitive advantage, and it includes information about your team members.
A Sample Non Emergency Medical Transportation Business Plan Template Non-medical transportation businesses help people get to pre-scheduled healthcare appointments, including doctor visits, rehab, clinical testing, follow-up exams, and more.
A business plan will help you raise funding, if needed, and plan out the growth of your non-emergency medical transportation business to improve your chances of success. Your NEMT business plan is a living document that should be updated annually as your company grows and changes. Sources of Funding for NEMT Businesses
The Non - Emergency Medical Transportation Services industry comprises of both private and municipal operators that basically provide transportation alongside medical care for patients either by ground or air.
Startup costs for a medical transport business range from $12,000 to $25,000. Costs include your first wheelchair-accessible van, certifications and licensing, and a website. Each state has different certification and licensing requirements for medical transportation companies and drivers.
Here is a sample business plan for starting a non-emergency medical transportation company. Executive Summary Medi-Port is a non-emergency medical transportation service which will be based in Tucson, Arizona and will service cities around Tucson such as Chandler, Mesa, Scottsdale, Phoenix, Glendale, and Hermosillo.
It would be beneficial to maintain low road deaths in developing a business plan for non-emergency transportation business. Especially considering, according to a 2021 transport statistics report, the overall number of road deaths in the 36 nations dropped in 2020, following a three-year trend.
Business plan for Non-Medical Transportation A non-emergency medical transportation corporation is turning into a highly money spinning business venture. This sort of medical transportation helps aged person or those under minor health constraint to visit the healthcare facilities for check-up.
The legal structure of your non-emergency medical transportation business has far-reaching implications—both in respect to partnering with payment providers and resulting tax responsibilities. NEMT businesses may be sole proprietorships, partnerships, or LLCs.
The Non-emergency Medical Transportation Services comprises both private and municipal operators that provide basic transportation alongside medical care for patients either by ground or air. These services are provided during a non-emergency situation, but they are not restricted to such instances.
The second type of non-emergency medical transportation offered by [Company Name] is a "Client Care Package." This includes a set number of transport services in packages of 5,10, or 20 round-trips.
Starting With A Non Emergency Medical Transportation Business Plan A business scheme manuscript is vital for all sorts of corporation services, be it a start-up or an established one. So, initiate with preparing an impeccable and detailed non-emergency medical transportation corporation system.
There are several possible types of business models for a non-emergency medical transportation business including: Scheduled Service: This type of business model typically provides transportation between appointments or to and from medical facilities regularly.
Non-Emergency Medical Transportation Fact Sheet for Beneficiaries (PDF) (5 pages) Non-Emergency Medical Transportation Booklet for Providers (PDF) (17 pages) Non-Emergency Medical Transportation Educational Video (YouTube-35 minutes) Non-Emergency Medical Transportation Educational Video Handout (PDF) (10 pages) Related Links Personal Care Services
Non-Medical Transportation Business Plan A firm that provides non-emergency medical transportation is proving to be quite successful. This kind of medical transportation helps the elderly or those with minor health issues to visit healthcare facilities for check-ups.
The global non-emergency medical transportation market was estimated at USD 6.9 billion in 2020, according to Grand View Research, and is predicted to increase at a compound annual growth rate (CAGR) of 5.9% from 2021 to 2028. So, how much money is made in the NEMT industry?
Non Emergency Medical Transportation Business Plan Sample Author: sportstown.sites.post-gazette.com-2023-03-01T00:00:00+00:01 Subject: Non Emergency Medical Transportation Business Plan Sample Keywords: non, emergency, medical, transportation, business, plan, sample Created Date: 3/1/2023 10:39:41 PM
When you first start up your NEMT business you will have to account for such items as insurance, transportation licensing and permits, fuel, utilities, vehicle maintenance, office supplies and anything else you will need to keep your business functioning well into the future. 3 - Rate Scheduling
Step 7. Purchase a van with a ramp or hydraulic lift. Assuming you already have a cellphone and a notebook to keep track of appointments, to start a small non-emergency transportation business, you can start with one vehicle. Check your local laws to find out what features the van is required to have. Then you may consider purchasing a used van ...
Who can I contact if I have questions? Providers may direct questions about billing to the Telephone Service Center at (800) 541-5555. For Benefits-related questions, providers may direct inquiries to the [email protected] mailbox. Back to Nonemergency Transportation from Medi-Cal Homepage. .
One-Stop MedEx strives to establish a top-notch, yet affordable non-emergent medical transport business that provides transportation solutions and quality care services to our clients throughout Northern California. It is our goal to make sure that our clients are well taken care of and secure while on the road.
One-Stop MedEx provides Non-Emergency Medical Transportation in Newark, California. Please call 510-500-4487 for more reservations.
Non-Emergency Medical Transportation in Thousand Oaks, CA. Book Online. American Best Care. 818-802-3149. [email protected] www.abcmedtrans.com. Thousand Oaks, CA. American Best Care is a family owned non-emergency medical transport business that serves Thousand Oaks, CA. We pride ourselves in hiring only the best of drivers, provide ...
Non Emergency Medical Transportation Business Plan Sample MEDIC TC 8 800 Emergency Department Emergency Medical May 8th, 2018 - MEDIC TC 8 800 Free ebook download as PDF File pdf Text File txt or read book online for free Data for Occupations Not Covered in Detail Occupational