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Operations management can be defined as the planning, scheduling, and control of the activities that transform inputs into finished goods and services. In other words, it is ‘a field of study that focuses on the effective planning , scheduling, use, and control of a manufacturing or service organisation through the study of concepts from design engineering, industrial engineering, and management information systems, quality management, production management, accounting, and other functions as the affect the operation. Operations management concerns making the most efficient use of whatever resources an organisation to provide the finished goods or services that its customer need on time and cost effective manner. Operations management is related with the strategy of the organisation. In this coursework, we will demonstrate the relationship between the operations management and the strategy of the organisation with the help of a corporate entity. The corporate entity chosen is McDonald's Corporation. McDonald's Corporation is the world's largest chain of fast-food restaurants. The business began in 1940, with a restaurant opened by siblings Dick and Mac McDonald in San Bernardino, California. Today McDonald's restaurants are found in 120 countries and around the world and serve nearly 54 million customers each day. Product Planning Organisations exist to provide products and services which can be purchased by other organisations or an individual. Therefore planning of products and services is one of the most important operations of any organisation. It involves designing products with both economy and quality in mind, which a customer will find attractive, be able to understand and quickly able to use with minimum risk and which delights him or her by its performance or flavour or durability In McDonald’s Restaurants, product planning is a key operation. It...
...1. The 4 V’s Overview All operations processes have one thing in common, they all take their ‘inputs’ like, raw materials, knowledge, capital, equipment and time and transform them into outputs (goods and services). They do this is different ways and the main four are known as the Four V’s, Volume, Variety, Variation and Visibility. 2. The Volume Dimension A great example of this is McDonalds, they are a well known example of high volume low cost hamburger and fast food production. The volume of their operation is key to how their business is organised. Essential to their operation is the repeatability of the tasks their employees are doing as well as the systemisation of the work, where standards and procedures drive the way in which each part of the job is carried out. This combination provides a low cost base. In contrast a local café has a much lower volume of output, less labour, less systemisation, and each staff member completes a wider variety of tasks which results in higher unit costs. 3. The Variety Dimension A common example used to describe the variety dimension is the contrast between a taxi and a bus service. Both offer hired transportation services but a taxi service has a much higher variety dimension as they will basically pick you up and drop you off wherever it is you need to go. A bus offers a defined route and schedule. Whilst they offer a similar service, variety and flexibility is high for the taxi company and low for the bus company. It......
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4vs of Operation Management
...Operations Management IMPACT OF THE 4 V’S Table of Contents Introdution To 4v’s 3 Mcdonald Process 7 Inputs 7 Facilities: 8 Output 8 Quality Management 8 4v Challenges In Mc Donald 9 Dominos introduction to 4V’s 12 production process 13 Improvement 15 Conclusion 16 Referances Group member list Introduction Production process Four V’s for Processes Four characteristics of demand in particular have a significant effect on how processes need to be managed: * The volume of the products and services produced * The variety of the different products and services produced * The variation in the demand for products and services * The degree of visibility that customers have of the production of products and services. Four V’s of processes in detail. I. Volume Processes with a high volume of output will have a high degree of repeatability. That means the same thing is happening over and over again. Producing biscuits, batteries or even books can be such examples. The implications of this are that high-volume processes have more opportunities to produce products or services at low-unit cost. So, for an example, the volume and standardization of large fast-food restaurant chains such as MacDonald’s or KFC enables them to produce with greater efficiency than a small, local cafeteria or a restaurant. The implications can be even at country levels with regard to their competitiveness. Apparel industry in China, thriving on......
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...Operations management, the essential department of a company with the functions of designing, monitoring, and guiding the process of production Operations managers have the responsibility of ensuring that the business operations are efficient in the terms of utilizing as few resources as needed and effectively meeting customer requirements. Internally, operations management are tasked with the redesigning a business operations, as well as, handling/monitoring complaints from consumers and different problems with employees that need management to intervene. The decisions and actions taken within its operations have a direct impact on the basis on which an organization is able to survive and prosper within in its environment for a long- term period. Operations management includes substantial measurement and analysis of internal processes, which is carried out in a company depending on the nature of the products or services (Stevenson, 10th Edition, 2008). Maintaining a successful business is every companies overall goal. Building a strong relationship within the company as well as externally has been a key component in helping the company grow and continue to be successful (Establishing and Developing Strategic Relationships – The Role for Operations Managers. Staughton, Roy. 2009). Externally, how we manage productive resources is critical to making profits, growing and competing. Today, the purpose of operations management externally is to make the best use of productive...
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...Nottingham Castle 2 2.1 The layout of Nottingham Castle 2 2.2 The characteristics of the operation in terms of Input 5 2.3 The characteristics of the operation in terms of Output 5 2.4 The characteristics of the operation in terms of 4Vs 6 3. The London Zoo 7 3.1 The general introduction of London Zoo 7 3.2 Outline the characteristics of London Zoo operation on input, output and 4Vs. 8 3.3 Quality performance being affected by input, output and 4Vs 9 4. Problems and recommendations 10 5. Conclusion 10 Reference 11 1. Introduction Every organization has its own operating system. In this report, it will compare and contrast the operation management in two places – the Nottingham Castle and the London Zoo. Firstly, it will give the general layout and process of Nottingham Castle and London Zoo. Secondly, analyse the three main aspects’ characteristic deeply: input, output and 4 Vs in Nottingham Castle, and then compare with London Zoo. In the last part, finding some problems and giving recommendations at London Zoo or Nottingham Castle, and discuss the solution. One thing needs to be mentioned: Because Museum and Art Gallery plays an important role in Nottingham Castle, it’s the core attractive place. In this report, it will be analysing those aspects based on the Museum and Art Gallery, it is the symbol of Nottingham Castle that can respond the whole operation very well in Nottingham Castle. 2. The Nottingham Castle Nottingham Castle is located in......
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...What is Operations Management? 2013 Joshua Richards POM 343 Due: 12/11/2013 Table of Contents Tale of Things to Come 1 Conceptual Model 2 Class Two: What is Operations Management / Productivity, Competitiveness & Strategy 3 Class Three: Forecasting, Aggregate Planning, MRP and ERP 4 Class Four: Product and Service Design 5 Class Five: Capacity Planning, Process Selection and Facility Layout 6 Class Six: Design of Work Systems and Learning Curves 7 Class Eight: Location Planning and Analysis 8 Class Nine: Management of Quality and Quality Control 9 Class Ten: Inventory Management 10 Class Eleven: JIT and Lean Operations 11 Class Twelve: Supply Chain Management 12 Conclusion 13 Tale of Things to Come I am going to take you on a whirlwind of wonder and learning all based around operations management. At least that is what I saw it as. Coming in to a class with no expectations, mainly because I have never heard of the topic, I was pleasantly surprised. Coming from a person who has hopes and dreams to own or at least run a successful company someday this class had a plethora of information that I will hopefully someday have the opportunity to use. I decided to break the class down week by week. The reason I chose to do this is partly because of the material and partly because of the teaching method. One thing I loved about the class is that as you go along you always continue to use the stuff you learned previously. When we were doing......
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...Chapter one 1.1 Introduction For many manufacturers the task of meeting the ever rising demand and customer expectations and lowering production cost and maximizing profit in an environment of more products, more complexity, more choice and competition is placing great stress on the effectiveness of their planning of activities in the product kind. Organizations have already adopted solutions with varying degrees of planning and scheduling capabilities. Yet, operations executive acknowledge that these same systems are becoming out dated, lacking the speed, flexibility and responsiveness to manage their increasing complex production environment. Optimization techniques are applied to find out whether resources available are effectively utilized in order to achieve optimum profit from the activities of the firm. There should be consistency in the use of various resources and the mix should be such that it brings down the cost for ensuring profit. Therefore, it is the duty of the management to exercise control over the resources and to see that the resources are effectively utilized. Similarly, organizations in general are involved in manufacturing a variety of products to cater the needs of the society and to maximize the profit. While doing so, they need to be familiar with different combinations of product mix which will maximize the profit. Or alternatively minimize the cost. The techniques such as ratio analysis, correlation and regression analyses, variance analysis...
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...Toyota Operations Management maintenance of the production of goods or services 1. Introduction Operations management is the maintenance of the production of goods or services that a company is developing for sale. The management team is charged with the task of ensuring a profitable and safe production system, and also ensuring that resources are allocated and used in an efficient manner, minimizing waste in labour and material resources. In order to meet these goals, the management team thus has to attempt to find the best operations strategy available for their particular situation and product. The biggest challenge for any organization and its operations is to try to maximize productions by cutting down on waste, Finding the right balance between getting the production up to the required standard by using the resources available to the optimal level. There are many strategies that can be used by an operations manager depending on the needs of production, and in the first section we will examine some existing operation management strategies, and in the second section we will examine the effectiveness of these strategies, and how well they fit in with the goals of the target organization, Toyota. 2. Operations Managers Role The Role of an operations manager is of utmost importance as any operations manager who can effectively utilize an organizations resources to efficient effect by producing outputs of a standard & sustainable quality, contributes to the......
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...1. Explain how operations management activities affect the customer experiences described in the Museum of Science and Industry anecdote at the beginning of this chapter. What “moments of truth” would a customer encounter? Operations Management, focuses on the goods, service and processes in creating customer experiences and satiations. This is done by job design and customer flow, the importance of service management skills, creating a demand, capacity and staff/show scheduling, employee training, purchasing, forecast call volume, determine the number of customers serviced to have on duty by the time of day, design of their jobs and training them to offer superior delivery of customer service. The anecdote at Chicago’s Museum of Science and Industry focuses on the role of guest call center, information services, exhibit maintenance, food service, protective services, facilities, operations, and processes in creating customer experiences and satisfaction. Moments of truth might include; buying a ticket and the associated service encounters with a call center, getting to the (parking, train, taxi, walk) museum site, web site or travel agency, waiting in line, food service, rest rooms, handicap and discarding trash processes, museum security, interactive museum and learning displays and continuous improvement orientation. 2. Explain why a bank teller, nurse, or flight attendant must have service management skills. How do the required skills differ for someone......
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...Operations performance objectives This first point made in this section is that operations objectives are very broad. Operations management has an impact on the five broad categories of stakeholders in any organisation. Stakeholders is a broad term but is generally used to mean anybody who could have an interest in, or is affected by, the operation. The five groups are: * Customers - These are the most obvious people who will be affected by any business. What the chapter goes on to call the five operations performance objectives apply primarily to this group of people. * Suppliers - Operations can have a major impact on suppliers, both on how they prosper themselves, and on how effective they are at supplying the operation. * Shareholders - Clearly, the better an operation is at producing goods and services, the more likely the whole business is to prosper and shareholders will be one of the major beneficiaries of this. * Employees - Similarly, employees will be generally better off if the company is prosperous; if only because they are more likely to be employed in the future. However operations responsibilities to employees go far beyond this. It includes the general working conditions which are determined by the way the operation has been designed. * Society - Although often having no direct economic connection with the company, individuals and groups in society at large can be impacted by the way its operations managers behave. The most obvious......
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...Question 1 Operation management is the term used in managing resources for produce and delivery of goods and services, by using the most cost-saving and effective ways (Pycraff, 2000). Consequently, it would be clear that operation management is important in CDS. This is because a well operation management can lead to the minimization of production costs, successfully met with customer’s requirement and the increase of business revenues. Operation management is directly responsible to design the operation and system processes for the products and services. Next, operation management is requires to plan and control the activities of operation, yet they have to detect and respond to deviation from the operation. (Wps.pearsoned.co.uk, 2010) In general, these responsibilities can be emphasized through Sandra White, the Planning Manager in Concept Design Services (CDS) whose is in charge for all manufacturing and distribution activities in the organisation. For example, she has subcontracted some of the lower end products assembling jobs to other smaller moulding companies as to increase the production volumes and control its production costs. Furthermore, operation management in an organisation is indirectly responsible to work closely with other functional areas of business, for instance, Marketing, Accounting and Finance and Human resources (Pycraff, 2000). Also, they will have to encourage those functions to suggest ways that can improve its “service” to the rest of......
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...holding company, mainly engaged in real estate development in Malaysia. It does this by three parts: property development, education, and a clubhouse. The company develops, build and sell residential, commercial, industrial, leisure, and institutional property; management of private and international schools; and management and operation of the club. It is also involved in the sale of land; investment property; purchase of building materials; and providing landscape management, project management, management and administrative services. The company was founded in 1996 and is headquartered in Seremban, Malaysia.Matrix Concepts Holdings Berhad, a Negeri Sembilan according to property developers, it has earned a reputation for developing quality and affordable residential and commercial buildings since its incorporation in 1997.So far, the formation of a strong track record of completed development projects worth over one billion US dollars RM2.4 gross development value (GDV) of about 1900 acres of land in Negeri Sembilan and Johor. Part (A) Operations Management is the management of business practices to create the highest level of efficiency in the organization. The purpose of the operational management is the conversion of materials and labor into commodities and services as much as possible to maximize the profits of such an organization. Direct responsibility method individual or team, is responsible for all the necessary clients will need to go to......
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...Operations Management… By D.B.S. Saurabh Marwah(201401017), Dingnan Ouyang(201400084), Boyang Yu(201400104) Students – Asia Pacific International College Literature review 1 Literature review of Operations management Saurabh Marwah, Dingnang, Boyang Asia Pacific International College Research Topic: The impact of total supply chain management on organization performance? Literature review 2 Introduction Operations management is an important part for all the organizations to run themselves successfully or in a professional manner. It refers to decisions and responsibilities of managing the resources dedicated to the production and service delivery. Managers are the people who are responsible managing the resources that make up the operations function. There are other functions also which are not core to the organizations which are for the smooth running of the organizations such as accounting, IT, human resources. Being an operations manager contains a lot of responsibilities and activates in the organization, which contribute to give good service. * Strategic objective: Operations managers must clearly understand the goals of the organization and develop vision in order to achieve them, which also involve translating the goals into implications. * Operations strategy: There are numerous decision-making involved with operations, it is important that operations manager should have a set of guidelines that are connected with......
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...1. Why is it undesirable for the United States to evolve into a service economy? It is undesirable for the United States to evolve into a service economy because several problems arise if jobs shift from manufacturing to service. One is that service job pay less. Many service jobs are in minimum wage, while hourly wages from manufacturing jobs have historically exceeded the minimum wage by a substantial margin. As a result the standard living will necessarily decline. Furthermore, manufacturing allows the firm to capture payoff for the development of new technology. If this payoff is lost, so is the incentive to invest in research. The decline of manufacturing domestically has led to a shift in jobs from the manufacturing sector to the service sector. Because there are major disparities in labor costs in different parts of the world, there are strong incentives for American firms to locate volume manufacturing facilities overseas to reduce labor costs. 2.What disadvantages do you see if the CEO is primarily concerned with the short-term ROI? In the short term, decreasing the denominator by cutting back on the investment in new technologies or new facilities. Performance is measured over short time horizons. There is little motivation for a CEO to invest in a project that is not likely to bear fruit. 3.Can you think of companies that have gone out of business because they focused only on cost and were not able to achieve a minimum quality standard? -“Enron went from...
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...Operations Management is a fundamental and vital part of any organization from a niche market to a multi-million dollar conglomerate. It aim its focused on effectively turning inputs to outputs and by doing that obtaining a competitive advantage among everyone that is in that market. In fact, Forbes magazine reported in 2011 that about three quarters of all CEOs came from an operations background. Not all these CEOs studied operations in school; only some of them did. OM orchestrates all the resources needed for the final product. It includes designing, deciding what resources are needed for e.g. A hospital resources would be its team of qualified doctors, nurses, clerical/ administrative staff, their strategically analysed medical procedures and their state of the art, outstanding medical equipment. Operations Management focuses on all various Departments whether it be Sales and Marketing, Quality, Accounts, Finance or Human Recourses to assure to production of the good or/and services. Human Resource would be able to make good staffing decisions better job descriptions, applicable training programs. Without operation Account Department wont be able to pay off bills and suppliers also staff which can lead to big problems further down the road. If operations fail to run well the consequences of HR are not good. They help implement strategies that would assist the company in reducing cost and maximizing its profits to also improve flexibility to meet that swift changes......
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...Space Age Furniture Company Shemequa Cross Operations Management BUS: 644 Michael Snell 12 10 2013 Abstract The Space Age Furniture Company appropriated a requisition of 1000 Gemini furniture pieces and an alternate for 1000 Saturn furniture pieces. The unit that will generate they said units is equipped for gathering the handling of the requested products, however the quandary is the accessibility of a gifted worker who can proficiently work the extraordinary machine required in the processing of a particular part to finish an unit. The main mechanic of the organization can prepare 30 bits of said part in a hour, 240 pieces in a general 8 hour work day, or what added up to 1,200 pieces in a 5 working days for every week. Anyhow to take care of the demand of the customer for a particular date of conveyance, 2,000 units must be made in one week. Ed, the main gifted machine admin is hesitant to work more extra minutes. In this way, the furniture organization is confronted with the issue of conveying the requested units asked for by the customer on a particular date and influencing Ed to work additional minutes throughout the whole weeks of processing. The organization has one week lead opportunity to transform both requested items. Struggling to meet the client satisfaction, by effectively balancing production of goods with employee contentment is always a problem to producers of goods. Take the case of Space Age Furniture Company. The company has only one......
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Operations Management Production Term Paper
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TOPIC: Term Paper on Operations Management Production and Operations Assignment
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Operations Management Course Title Operations Management Textbook
Operations Management Course Title: Operations Management Textbook Operations Management: An Integrated Approach (4th edition) . ied Nada Sanders, 2010 ( chaps attached) This assignment part 2 a previous assignment I chose a fitness center business choice. Measurement of quality characteristics of business Measurement of business quality and selection of statistics which will be used to measure business quality depends on three major activities. The first is the selection of goals upon which the company is rated. The second activity is gathering of business information which is relevant to the goals earlier identified. The last item is the strategies put forth by managers within the organization in light of the goals and information provided which help to improve future performance along the goals identified. These three activities all circle around the selection of goals which is seen as the basis upon which the success of any organization is measured. These activities…
Aghezzaf, E. (2005). Capacity Planning and Warehouse Location in Supply Chains with Uncertain Demands. The Journal of the Operational Research Society, 56(4), 453-462. doi: 10.2307/4102216
Fleischmann, B., Ferber, S., & Henrich, P. (2006). Strategic Planning of BMW's Global Production Network. Interfaces, 36(3), 194-208. doi: 10.2307/20141389
Karabuk, S., & Wu, S.D. (2003). Coordinating Strategic Capacity Planning in the Semiconductor Industry. Operations Research, 51(6), 839-849. doi: 10.2307/4132446
Keeble, J.J., Topiol, S., & Simon, B. (2003). Using Indicators to Measure Sustainability Performance at a Corporate and Project Level. Journal of Business Ethics, 44(2/3), 149-158. doi: 10.2307/25075024
Operations Management Boeing
Operations Management Boeing: Boeing is the largest aerospace company across the globe and the leading producer of commercial jetliners as well as space, defense, and security systems. Since the firm is a top American exporter, it supports airlines and American and allied customers in approximately 150 countries. The firm's products and customized services include commercial and military weapons, launch systems, satellites, aircrafts, electronic and defense systems, advanced information and communication systems, and performance-based training and logistics ("Boeing in Brief," 2013). Boeing's status as a leading firm in this industry is attributed to its long tradition of aerospace innovation and leadership. In addition, the firm continues to increase its product line and services to address the emerging needs of customers. The company's ability to develop a wide range of capabilities is attributed to its relatively effective operations management that contributes to the success of its operations. Boeing's Management Planning: Boeing's product…
Arkell, D. (2005). The Evolution of Creation. Retrieved February 14, 2014, from http://www.boeing.com/news/frontiers/archive/2005/march/mainfeature1.html
"Boeing in Brief." (2013, February). About Us. Retrieved February 14, 2014, from http://www.boeing.com/boeing/companyoffices/aboutus/brief.page
Braaflat, K. (2013, November). Establishing an Enterprise Project Management Office.
Retrieved February 14, 2014, from http://copevents.pmi.org/docs/pmosymp2013/braflaat-boeings-enterprise-epjmo.pdf?sfvrsn=2
Operations Management Role of Operations Manager Operations
Operations Management ole of operations manager Operations management: The importance of OM at IKEA Operations management is defined as "the design and management of products, processes, services and supply chains. It considers the acquisition, development, and utilization of resources that firms need to deliver the goods and services their clients want" (What is operations management, 2012, MIT Sloan). Tasks of the operations manager may span from "determining the size and location of manufacturing plants, deciding the structure of service or telecommunications networks, and designing technology supply chains" to daily controlling functions (What is operations management, 2012, MIT Sloan). Although not all organizations have an official 'operations manager,' no organization can ignore operations management. Scheduling and controls; managing inventory; quality control, and maintaining equipment are all examples of functions virtually every organization must perform (What is operations management, 2012, MIT Sloan). A good example of an organization that has used operations…
IKEA. (2005). Businessweek. Retrieved: http://www.businessweek.com/stories/2005-11-13/ikea
Owens, Heidi. (2012). IKEA. Natural Step case study. Retrieved:
What is operations management? (2012). MIT Sloan. Retrieved:
Operations Management in the United Arab Emirates
Operations Management in the United Arab Emirates The orchestration of resources, systems and processes across an enterprise to consistently deliver high-quality products that are profitable is the catalyst of Operations Management (OM). One of the most multi-disciplinary and multifaceted disciplines of management science, OM encompasses the new product development and introduction (NPDI) processes, supply chain systems and procedures and their orchestration to delivering profitable, high quality products (Fisher, 2007). When enterprises choose to orchestrate their demand, supply and product systems together, OM concepts, frameworks and taxonomies are used as the galvanizing these diverse systems together to a unified strategy. Orchestrating demand, supply and product systems together is what often differentiates market leaders in industries relative to competitors struggling to retain customers and market share. There are many factors why this is the case, yet at a very fundamental level, the market leading enterprises in each industry have learned how to…
Banker, R.D., & Khosla, I.S. (1995). Economics of operations management: A research perspective. Journal of Operations Management, 12(3), 423.
Fisher, M. (2007). Strengthening the empirical base of operations management. Manufacturing & Service Operations Management, 9(4), 368-382.
Fuller, J.A., & Mansour, A.H. (2003). Operations management and operations research: A historical and relational perspective. Management Decision, 41(4), 422.
Geoffrion, A.M. (2002). Progress in operations management. Production and Operations Management, 11(1), 92-100.
Operations Management Ok I Looked at Them
Operations Management Ok, I looked at them. It wasn't stated whether I should do anything more than look. The positions were for Cross Dock Expert, IT Operations Management and an internship for Supply Chain/Operations Management. By definition, management and research are quite different. esearch deals with the theories and practice of management from an external perspective. The researcher is the observer, analyst and thinker. By contrast, operations management is internal, where the manager is directly responsible for the act of management, rather than gaining information about operations to be processed via research methods. The researcher studies; the manager does. Management means to allocate resource to enact a transformation process. In a fast food restaurant, the labor (transforming) produces meals (transformed), taking what is theoretically food and transforming it into something that people eat. In a hotel, labor (transforming) transforms the space (transformed), as it is the rooms that are the…
Greasley, A. (no date). Operations Management. 2nd Edition.
MIT. (2014). What is operations management? MIT Sloan. Retrieved March 7, 2014 from http://mitsloan.mit.edu/omg/om-definition.php
Management and Operations Management Theory
" [Michael E. Thorn p.4] IMPACT OF Management FUNCTION ON OPEATIONS Management This section analyses the impact that the previously discussed functions of management has on the operations management. Planning is the most important pillar of operations management. When an organization plans its goals and sets down its strategies, it then becomes easier for the managerial level to decide and distribute the work load. Without any plan of action, the organization or company would not know what it is working towards. For a manufacturing company, planning would include product design. For work to be conducted on the principles of operations management, organizing plays an important role. Workload needs to be divided in such an efficient manner that the skills of an employee or a group of employees are used to the fullest. Overloading any employee would result in deficient outputs and derogatory work which would naturally be time consuming. As…
1) Robert H. Lowson - Book Title: Strategic Operations Management: The New Competitive Advantage. 2002. p. 5.
2) John N. Pearson, Jeffrey S. Bracker, Richard E. White; Operations Management Activities of Small, High Growth Electronics Firms; Journal of Small Business Management; Volume 28; Issue 1: 1990, p. 20+
3) Michael E. Thorn - Applications of Technology and Risk Management. SAM Advanced Management Journal. Volume: 66. Issue: 4. 2001. 4
Operations Management Must Be Regarded
High quality products lead to high prices for these products, which is not always convenient for all customers. Therefore, the quality level must be established in accordance with customers' requirements and purchasing power. One of the most important factors that customers take into consideration when making a purchasing decision refers to the speed of delivery. Several studies have revealed that profits and market share are determined by speed of delivery. Flexibility refers to the company's processes design, on the one hand, and to the company's ability to modify its facilities in order to produce new goods and services, on the other hand. This factor's importance is related to the duration of a product's life cycle. Regarding service as a new competitive priority, companies provide value-added services, because this helps them gain competitive advantage. 3. The activity-based costing techniques consists in allocated overhead costs in actual proportion to the overhead consumed…
Operations Management Deals With Planning
The name chosen for the new product must have no negative connotation in any language. After all these have been established, it is time for the new product to be tested. Testing represents the final and most important filter the product must go through before being manufactured on a large scale and launched. The test's objectives are connected to the elimination of any uncertainties emerged in the technical production phase or in the commercial preparation of the product. Testing consists in verifying the accordance between the prototype on the one hand and the existent standards on the other hand. Launching the product is the final step in the product design process. It establishes the launching period (connected to the product's nature: current, seasonal or strictly seasonal), the launching area (it is connected to the distribution strategy), choosing the most suitable distribution channels (long circuit or short circuit), market preparation (creating…
McNamara, Carter. "Operations Management." Free Management Library. 2007. Retrieved April 23, 2007 at http://www.managementhelp.org/ops_mgnt/ops_mgnt.htm .
Operations management." Wikipedia, the free encyclopedia. 2007. Retrieved April 23, 2007 at http://en.wikipedia.org/wiki/Operations_management .
Product design." Wikipedia, the free encyclopedia. 2007. Retrieved April 24, 2007 at http://en.wikipedia.org/wiki/Product_design .
Industrial design." Wikipedia, the free encyclopedia. 2007. Retrieved April 24, 2007 at http://en.wikipedia.org/wiki/Industrial_design .
Operations Management Production and Operations Management Is
Operations Management Production and operations management is not an elusive term used to describe some vague concepts; instead it simply refers to management of all the processes and systems that help in the production of goods. As we all know that production requires efficient and organized use of human capital, materials, resources and machines. However all these components of production need to be supervised and they must work in an efficient manner in order to produce goods and services on time without delay or faults. Production and operation functions thus include collection of resources, efficient distribution of these resources among concerned departments, planning the different phases of production, inventory management, making proper schedules for completion of tasks, controlling and improving product quality which is known as quality management. These main functions of production and operations remain the same in all firms regardless the nature of their business. With current advancement…
Cellular manufacturing as a foundation for lean manufacturing. Publication: IIE Solutions; Date: 06/01/2002;
Flynn, Barbara B.; Sakakibara, Sadao; Schroeder, Roger G., Relationship between JIT and TQM: practices and performance. Vol. 38, Academy of Management Journal, 10-01-1995, pp 1325(36)
Chen H. Chung, Balancing The Two Dimensions Of Time For Time-Based Competition. Vol. 11, Journal of Managerial Issues, 09-01-1999, pp 299-314
Introduction to performance appraisal. Retrieved April 11, 2003 at http://www.performance-appraisal.com/intro.htm
Operations Management Managing International Operations
Operations Management: Managing International Operations One of the modes of business today is international operation. The reasons for entering international markets may come to an organization because of many reasons; some are a reaction to the situations in the domestic market like competitive pressures, over production, declining domestic sales, fully filled up domestic markets, excess capacity of production in the domestic market, etc. even when a foreign competitor enters a market, it may provide the force for a domestic producer to enter other markets as it may not be able to sell its production in the domestic market. (Czinkota; Ronkainen; Moffett, 1996) This intention may even be sparked off by an unsolicited order from a foreign country. Most of the time however, the companies try to get extra profit by tapping international markets. This is not an easy exercise, and many inexperienced companies often fail. Companies, which have a proprietary…
1. Czinkota, M., Ronkainen, I., Moffett, M. International Business, 4th Ed. The Dryden Press (1996).
2. Burgel, O., Murray, G. The international Market Entry Choices of Start-up Companies in High-technology Industries Journal of International Marketing, vol. 8, no. 2: 33-62 (2000)
3. Holmlund, M., Kock, S. Relationships and the Internationalization of Finnish Small and Medium-sized Companies International Small Business Journal 16, 4: 46 -63 (1998.)
4. Sheth, JN and Sethi, SP. "A Theory of Cross-Cultural Buying Behavior" in Woodside, AG Sheth, JN and Bennett (Ed) PD Consumer and Industrial Buying Behavior, Elsevier North- Holland, New York, (1977)
Operations Management to the Organizers of This
Operations Management To the Organizers of this Major Sporting Event: At this present juncture of your endeavors, of course all of you are experiencing the inevitable pre-event jitters -- do we have enough sponsors, will all of the athletes 'come through' with their major commitments, etc. Perhaps you are even worried about prospective wardrobe failures of the event's halftime show. However, although good publicity and cooperation from all the necessary parties concerned certainly plays into the managing of a successful event, a sound theoretical overview and organizational paradigm can be helpful to have as an additional form of damage control. hen all things do not go as swimmingly as desired, or things need to be rescheduled more tightly, Critical Path Analysis is helpful. In fact, from the very onset of organizing a time-dependent event, Critical Path Analysis is one of the most effective time management paradigms an organization can employ.…
Lavely, Rick (1996) AutoInc. Magazine. Vol. XLIV. No. 3. First version published in March 1996. Retrieved on May 30, 2004 at http://www.asashop.org/autoinc/march/invntctr.htm
Operation Management Operations Management Many Times Trade-Offs
Operation Management Operations Management Many times trade-offs are necessary to increase productivity. What are important trades-offs involving the inputs to productivity? The companies and all other entities in the real world are limited by the scare resources. Thus, in order to have more of one good, some other good is sacrificed. The organization cannot hire all the assets, human resource, equipment, machinery and raw material for production of all the possible goods it can manufacture. It can employee only a certain number of people that will work on limited machines or land and will consume limited supply of energy to produce a quantity of goods (Trade-offs between inequality, productivity, and employment, 2012). Thus, the company trades-off between the possible options as well as resources. It can either hire ten people and ten machines or two people and eight automatic machines that will carry out tasks in the production department. Thus…
Building quality into product design, (2013), Retrieved from:
How to Build a High-Quality Brand with an Affordable Product, (2013), Retrieved from:
Operations Management Project Management to
The main reasons why benchmarking is a vital procedure for the companies which currently compete internationally or have this desire for the future could be summarized as follows: benchmarking helps the company better understand the characteristics and requirements of the industry where it operates as well as those of the customers it serves benchmarking lest the company identify the successful strategies implemented by the competition and allows it to learn from the experience of its competitors benchmarking sets an organizational ideal and helps achieve it benchmarking should be an ongoing process that helps the company adapt to the new changes in the industry and the market 3. Empowering Employees Empowering employees and encouraging them to get involved in the decision making process are more and more common procedures used by organizations to both motivate their staff and also to increase the efficiency of the operational processes. But despite the positive…
Chapter 7: Project Management
Chapter 8: Process Measurement and Analysis
Supplement 8: Job Design and Work Performance Measurement
Operations Management the Cookie Production
The need for being demand driven (Barrett, 2007) is what forces the company to carry as minimal a level of inventories as possible. This also supports their strategy of focusing on maximizing inventory turns as well, hence the decision to move their suppliers closer to them. All of these strategies are focused on becoming more demand-driven, creating a Demand Driven Supply Network (DDSN) (Barrett, 2007) as a result. The most important aspects of cookies purchased are their taste, freshness and being completely packed and in one piece. The advantages of not using preservatives is the reduction in cost structures due to not having to purchase this raw material, a more simplified production process, and the creation of a unique taste. The disadvantages are that their inventory management and distribution management strategies must focus on making deliveries as rapidly as possible in order to retain the freshness of the cookies once…
Jane Barrett (2007, November). Demand-Driven is an Operational Strategy. Industrial Management, 49(6), 14-19,5. Retrieved January 30, 2009, from ABI/INFORM Global database. (Document ID: 1398349881).
Operations Management Matching Capacity With Demand Operations
Operations Management: Matching Capacity With Demand OPEATIONS Management: Operations management is the process of managing the business processes efficiently and effectively. It involves the designing, monitoring, and modification of different operations related to business while producing goods or services. The aim behind all operations management strategies is to make it sure that all business processes and operations are efficient enough in terms of resource utilization and use minimum possible resources, at the same time all business processes and operations are effective in terms of fulfilling needs and wants of customers (Wilson, 1995). All companies and organizations require effective and efficient operations management strategies irrespective of the nature of the business. Each and every organization which is involved in the production of products or providing different services, requires do manage the operations and business activities. The main concern of operations management is with the process of converting inputs into outputs. The…
Bozarth, C, & Handfield, R. (2006). Introduction to operations and supply chain management. Delhi: Pearson education.
Hall, J, & Johnson, M. (2009). When should be process be art, not science. Harvard business review, 58-65.
Klassen, J, & Rohleder, R. (2001). Combining operations and marketing to manage capacity and demand in services. The services industries journal, 21(2), 1-30.
Rudberg, M, & Olhager, J. (2003). Manufacturing networks and supply chains: an operations strategy perspective. Omega: the international journal of management science, 31, 29-39.
Operations Management OM Tools
Operations Management Tools Headquartered in Las Vegas, Nevada, Harrah's Entertainment is the world's largest gaming company (Harrah's Entertainment, Inc., Hoover's) with revenue of more than $4.5 billion in 2004 and a one year sales growth of over ten percent. Harrah's owns, operates, and/or manages more than forty casinos (under such names as ally's, Caesars, Harrah's, Harveys, Horseshoe, Showboat, and Rio) in four countries. Its operations include casino hotels, dockside and riverboat casinos, and Indian gaming establishments. Harrah's success is based on a very successful operations management system called Winner's Information Network (WINet) that has fueled customer-driven operations and marketing programs. Instead of building glitzy casinos with attractions such as volcanoes, sinking ships and replicas of the Eiffel Towe to stay on top in the competitive gaming industry, Harrah's developed a service-oriented strategy based on collaboration (Levinson, 2001). In the mid-1990's, Harrah's implemented WINet in order to execute its strategy. WINet…
Gerwig,, K. (1998, August 28). InternetWeek. Retrieved August 4, 2005 from Web site: http://www.internetweek.com/news0898/news082898-5.htm
Harrah's Entertainment, Inc. Hoover's. Retrieved August 4, 2005 from Web site: http://www.hoovers.com/harrah's-entertainment,-inc./--ID__13861 -- /free-co-factsheet.xhtml
Harrah uses science to stimulate sales. Wall Street Journal. Retrieved August 4, 2005 from Web site: http://weblog.blogads.com/comments/929_0_1_0_C/
Levinson, M. (2001, May). Harrah's knows what you did last night. Darwin Magazine. Retrieved August 4, 2005 from Web site: http://www.darwinmag.com/read/050101/harrahs.html
Operations Management Value Stream
Value Stream in Operations ManagementPart I: Annotated BibliographyAcero, R., Torralba, M., Prez-Moya, R., & Pozo, J. (2019). Value stream analysis in military logistics: The improvement in the order processing procedure.Applied Sciences,10(1), 106.Acero et al. (2019) employ a case study in their research to evaluate value system analysis application in military logistic operations where response time, cost-effectiveness, variety of material references, and demand uncertainty are decisive elements of combat agility and capability. The study structure employs the research DMAIC (definemeasureanalyzeimprovecontrol) method whose principles align with lean kaizen operations. The article relies on Six Sigma in lean methodologies applied to improve manufacturing and business processes operations by minimalizing variability by focusing on defects in operations and their causes. The results obtained are presented using value stream design (VSD) and value stream mapping (VSM) tools to improve the order processing lead time. While the study effectively discusses the implementation of value systems in…
Operations Management Definition of Operations
The company has evolved from its initial desire to be an industry leader, to that of being a leader and a strong presence within industry and community. 3. The Article in the Operations Management Context Marc Benioff's and his company's evolution and success relate to operations management by referring not only to the core process of a business -- that of delivering a product or service that transforms into money -- but more so as they both focus on the end result, within given conditions and limitations. Additionally, they both place increased emphasis on other elements, such as customer satisfaction, employee morale and on the job satisfaction, or the respect for the communities in which the firms operate. eferences: McNamara, C., 2009, Operations Management, Management Help, http://managementhelp.org/ops_mgnt/ops_mgnt.htm last accessed on December 8, 2009 2009, Mystic Marc's Guide to Success, The Economist, http://www.economist.com/businessfinance/displaystory.cfm?story_id=14953117 last accessed on December 8, 2009
McNamara, C., 2009, Operations Management, Management Help, http://managementhelp.org/ops_mgnt/ops_mgnt.htm last accessed on December 8, 2009
2009, Mystic Marc's Guide to Success, The Economist, http://www.economist.com/businessfinance/displaystory.cfm?story_id=14953117 last accessed on December 8, 2009
Operation Management Stickley Furniture Production
The management at Stickley Furniture revealed that the demand for their products tends to increase during the first and third quarters, whereas it reveals descendant trends throughout the second and fourth quarters. Given these fluctuations then, the organizational leaders have striven to develop a level production plan that ensures steady output and steady labor force. The plan sees that "during the second and fourth quarters, excess output goes into inventory; during the first and third quarters, excess demand is met using inventory. The company's policy of level output coupled with seasonal demand patterns means that prior to peak demand periods, excess output is used to build up inventories, which is then drawn down when demand exceeds production capacity during periods of peak production" (case). The plan is simple and logic, yet it is met with some limitations. A first of these limitations is given by the changing needs of customers…
Stickley Furniture Case Study
Fredendall, L.D., Hill, E., 2001, Basics of Supply Chain Management, CRC Press, ISBN 1574441205
Reeser, C., Loper, M., 1978, the Case of the Mexican Crazy Quilt, Management: The Key to Organizational Effectiveness, Revised Edition
Vaishnav, M., 2003, Forecasting, Supply Chain it Toolbox, http://supplychain.ittoolbox.com/groups/select/scm-select/forecasting-244049lastaccessed on March 11, 2009
Operation Management Philosophy of Management
To achieve it, the comparative advantage must be constantly nurtured through a series of top management operations and decisions. For instance, the management board must continually allocate sufficient budgets and time to both the marketing and the research and development departments. The marketing team will prospect the market in order to identify new trends and demands of patients or the environment. They will also pay close attention to the strategies implemented by the competition and will develop and implement new strategic approaches that enhance their comparative advantage. The &D team will function based on the feedback collected by the marketing team and will improve the technological appliances in accordance with the new demands. Also, the members of the board or delegated physicians must participate to international conferences of the industry as to make sure that they are up-to-date on the latest innovations. The industry is a highly significant determinant of…
Galloway, R.L., 1993, Principles of Operations Management, Series in the Principle of Management, Routledge
November 29, 2000, Physician CEOs Should 'Lead the Change' - and Get Paid, Physician Compensation Report
Operation Management JIT An Overview
Exclusive and symbiotic relationships with suppliers are valuable, especially suppliers located close to the factory. A JIT company strives for preventive maintenance so no time is wasted, and errors are reduced or eliminated because all aspects of the production process are kept in 'tip-top' shape. Above all JIT requires a flexible workforce with workers trained "to operate several machines, to perform maintenance tasks, and to perform quality inspections" ("JIT Lecture Notes," 2006). A flexibly trained and loyal workforce has several advantages. Despite its emphasis on the benefits of innovative computer technology during certain aspects of the production process, Toyota has been commended for the great respect it showed for its workforce. "A quality at the source (jidoka) program must be implemented to give workers the personal responsibility for the quality of the work they do, and the authority to stop production when something goes wrong" for JIT to be successful…
Grout, John & Brian T. Downs. "A Brief Tutorial on Mistake-proofing, Poka-Yoke, and ZQC."
June 14, 2009. http://facultyweb.berry.edu/jgrout/tutorial.html
"Health and safety." Sideboom. June 14, 2009.
Operations Management Transformation in the Technologies Behind
Operations Management Transformation in the technologies behind information will effect in vital transformation in the competition of enterprises. International Business Machines -- IBM encounter a transforming market wherein reputable products lose their competitive edge and also become defunct and are replaced by new products based on latest technologies. IBM Corporation is undoubtedly, the single most major seller in the marketplace in the current era. IBM holds a leadership position in its industry to an extent that is unprecedented in majority of other industries. Users will be encountered with intricate preferences as the restrictions of usual idea regarding information systems in dealing with modern technology becomes palpable. An inescapable aspect of inevitability is present in handling latest technology. In case of better or worse, modernization cannot be overlooked. Coping up with new technology might be problematic in case of somebody compared to others and might be impossible for everybody. IBM can…
Autonomic Computing: Creating Self-Managing Computing Systems. Retrieved from http://www-03.ibm.com/autonomic / Accessed on 9 May, 2005
Deutschman, Alan. Building a Better Skunk Works. Issue: 92; March 2005; p. 68. Retrieved from http://www.fastcompany.com/magazine/92/ibm.html Accessed on 9 May, 2005
IBM Middle East celebrates regional success of ThinkPad notebooks with Centrino Wireless Technology. Retrieved from http://www.ameinfo.com/26562.html Accessed on 9 May, 2005
IBM names 5 Fellows -- company's highest technical honor. Retrieved from http://www.ibm.com/news/us/2002/06/05.html Accessed on 10 May, 2005
Operations Management a Microbrewery in Colorado Is
Operations Management A microbrewery in Colorado is growing rapidly. There is a long lead time for the purchase of new equipment, so management must make a demand forecast for the next couple of years in order to ensure that it has the capacity it needs to continue expansion. There are constraints, however, in particular with respect to access to key inputs. This casts uncertainty on the demand forecasts, such that simple extrapolation of current growth rates is going to be insufficient. A decision tree is used to help with the demand forecasting, taking into account different scenarios with respect to the growth patterns and the growth constraints. This paper is based on a real world situation. The situation at hand is that of a small microbrewery, operating in Colorado. The microbrewery is five years old and has expanded annually since its inception. The brewery produces five beers regularly, and these…
Morgan, J. (2013) Alaskan Brewing discontinues pale ale due to hop shortage. Craft Brewing Busines. Retrieved July 24, 2013 from http://www.craftbrewingbusiness.com/ingredients-supplies/alaskan-brewing-discontinues-pale-ale-due-to-hop-shortage/
Welch, D. (2007). Hops shortage likely to boost price of beer. NPR. Retrieved July 24, 2013 from http://www.npr.org/templates/story/story.php?storyId=16245024
Brewers Association. (2013). Craft brewing facts. Brewers Association. Retrieved July 24, 2013 from http://www.brewersassociation.org/pages/business-tools/craft-brewing-statistics/facts
Operations Management & Supply Chain Management the
Operations Management & Supply Chain Management The case study is touches on the development and production of a board game known as X-Opoly, a game similar to the famous monopoly. X-Opoly was the idea of two students in their first year at college who envisioned creation of a knockoff real estate game similar to monopoly. However their business underwent rapid growth and currently they expect to sell about 50,000 units. Over the period of the next five years they project increase in sales by 25% each year. The order for the games come in two distinct manners, with the first being ordering for an already existing game and the second being a new game. For a new game to be ordered for, the client and an employee in the art department normally sit down and come up with a design according to the specifications of the client. The time taken…
Bisk Education, (2013). What is the Importance of Supply Chain Management? Retrieved October 30, 2013 from http://www.usanfranonline.com/importance-of-supply-chain-management/
Zigiaris S., (2010). Supply Chain Management. Retrieved October 30, 2013 from http://www.adi.pt/docs/innoregio_supp_management.pdf
Pamplin College of Business, (2012). Operations and Supply Chain Management. Retrieved October 30, 2013 from http://www.bit.vt.edu/academics/osm_index.html
Slack N., Chambers S. & Johnston R., (2010).Operations management. Retrieved October 30, 2013 from http://www.pearsoned.co.uk/media/onlinepreview/slack_9780273731603/assets/pdf/9780273731603_fm.pdf
Operations Management Why Are International Issues Now
Operations Management hy are international issues now important in operations management? Give an example. The changing ways in which efficient manufacturing processes can take place in a global marketplace are critically affected by international and regional concerns. hen deciding to embark upon a new venture in a foreign country, the relative geography and political stability of the nation must be taken into consideration. Foreign expansion holds the potential for great profitability. For example, in India, the existence of a technically skilled yet less expensive marketplace is one key way in which a company can become more profitable, by making use of such a natural, national labor resource. Outsourcing of labor has become a fundamental trend in research and developing. Even aspects of research and development traditionally considered a manufacturer's core competences are now outsourced. (Terestko, 2005) However, before a company can fully consider outsourcing, local labor issues, national government policy,…
Harland, Christine, Knight, Louise, Lamming, Richard, & Walker, Helen. (Sept 2005) "Outsourcing: assessing the risks and benefits for organisations, sectors and nations." International Journal of Operations & Production Management. Vol. 25. No. 9, pp. 831-850
Terestko, John. (2005) "Pipeline=Lifeline." Industry Week. Retrived 7 Oct 2005 at http://www.industryweek.com/ReadArticle.aspx?ArticleID=10178
Operations Management What Is the Relationship Between
Operations Management What is the relationship between productivity, capital expenditures, and new machinery at Michelin? Would you think that this would be the case for most manufacturing operations? If so, why or why not? Productivity expenditures Productivity expenditures are necessary in any performing body in the market. The expenditure conditions in Michelin Company are crucial to the general productivity and growth of the company in the global market. There is more protection a reduction to the influences of positive and competitive changes in the market when production expenditures are relayed and managed well within an institution. Productivity requires the company to incur a number of costs. These costs arise from the purchase of new materials and production facilities. Moreover, it accommodates all the materials and matter related to humanitarian activities of productivity in the market. In order to foster equitable management of productivity in the market, the company assumes the…
Operations Management Managers How Does JIT and
Operations Management Managers How does JIT and lean processing affect managerial decision-making in that organization? "JIT is a form of providing supplies for customers, as the name suggests, just in time" as they are needed (Atkinson 2011) Keeping inventories low is a critical component of success for a retail organization like Wal-Mart. Inventories that build up in warehouses must frequently be sold at a loss. Overly well-stocked inventories also take space away from products that consumers actually desire, and can be sold full price. However, inventories of desirable goods cannot be allowed to sink too low, given that if a product is out of stock, consumers will go to another store. JIT attempts to closely tailor consumer needs to what suppliers have in stock. Wal-Mart has been able to use JIT because of its status as the world's largest retailer. It has tremendous power and leverage with its suppliers. Additionally,…
Atkinson, Charles. (2011). McDonald's: A guide to JIT. Inventory Management Review.
Retrieved July 31, 2011 at http://www.inventorymanagementreview.org/justintime/
Operations Management Supply Chain Management at Dell
Operations Management Supply Chain Management at Dell Computer Corporation Supply chain management systems have historically been designed to bring increasingly higher levels of automation and standardization of processes throughout supplier relationships, fulfillment, quality management and services. Throughout the latter half of the 20th century the concentration on lean supply chain performance sought to drill out every errand and unnecessary step and costs from supply chain collaboration, planning and execution (Foreman, Gallien, Alspaugh, Lopez, Bhatnagar, Teo, Dubois, 2010). This was especially the case in high technology industries including personal computers where the greater the level of standardization, the higher the level profits and lower the costs. Lean supply chain management and manufacturing was the approach Compaq took to establishing an early market share lead, yet was quickly challenged by Dell with its innovative uses of build-to-order supply chain management and rapid mass customization selling techniques (Gunasekaran, Ngai, 2005). The intent of…
Foreman, J., Gallien, J., Alspaugh, J., Lopez, F., Bhatnagar, R., Teo, C.C., & Dubois, C. (2010). Implementing supply-routing optimization in a make-to-order manufacturing network. Manufacturing & Service Operations Management, 12(4), 547-568.
Gunasekaran, A., & Ngai, E.W.T. (2005). Build-to-order supply chain management: A literature review and framework for development. Journal of Operations Management, 23(5), 423-451.
Gunasekaran, A., & Ngai, E.W.T. (2009). Modeling and analysis of build-to-order supply chains. European Journal of Operational Research, 195(2), 319.
Kapuscinski, R., Zhang, R.Q., Carbonneau, P., Moore, R., & Reeves, B. (2004). Inventory decisions in dells supply chain. Interfaces, 34(3), 191-205.
Operations Management - Supply Chain
One of these strategies relies on integrating services into manufacturers' products. In order to be successful at implementing such a strategy, certain factors must be taken into consideration. The most important factors that must be taken into consideration by manufacturers in the service integration process are probably availability and customization. Basically, availability is represented by time and location. For example, through service integration, the delivery activity has been modified. Many companies provide a 24/7 service for their customers in order to gain competitive advantage. Other modifications regarding availability include the combination of automated Internet services and telephone access for certain domains of activity where this possible and useful. Customization refers to flexibility and directing it externally towards the customer, and not directing it internally on the production process. Basically, customization focuses on modifying the standard product so that the new, modified product suits better with individual requirements that customers have.…
Operations Management Business Ethics Ethical Issues Impact
Operations Management Business Ethics Ethical issues impact business on multiple different levels, and sometimes businesses can find it difficult to make ethical or appropriate decisions. One recent headline-making case highlights how difficult ethical decision-making can be for real-life businesses faced with real-life scenarios. After an African-American waitress received a bill that had "None, Nigger" written in the tip line, she posted the tip on her Facebook page. She removed that post, but her father then posted it on Facebook. Her employer, ed Lobster, suspended her from work for this action (Lake, 2013). Her suspension caused a huge uproar and has probably resulted in the loss of customers for ed Lobster, making it clear that ethical behavior is a corporate issue that can affect a company's bottom line. What the scenario also makes clear is that it can be impossible to predict the wide variety of ethical scenarios and solutions that…
Etherington, D. (2013, September 17). How to decide between the new Apple iPhone 5s and iPhone 5c. Retrieved September 18, 2013 from Tech Crunch website: http://techcrunch.com/2013/09/17/iPhone-5s-vs.-iPhone-5c/
John Wiley & Sons. (2013). Student companion site: Vonderembse, White: Operations
management: Concepts, methods, and strategies. Retrieved September 18, 2013 from Wiley website: http://bcs.wiley.com/he-bcs/Books?action=resource&bcsId=1528&itemId=0471393274&resourceId=1634&chapterId=4750
Lake, K. (2013, September 13). Waitress gets "none nigger "as tip at Red Lobster, then suspended for posting on Facebook. Retrieved September 18, 2013 from The Free Patriot website: http://freepatriot.org/2013/09/13/waitress-gets-none-nigger-tip-red-lobster-suspended-posting-facebook/
Operation Management Riordan - Supply
It is natural that suppliers forecast their own demand, and where long-term relationships have developed, there is a greater potential for the supplier to make the loan for cost. Furthermore, where Riordan is a major customer for that supplier, there may be a greater willingness to fulfill the order, and put that customer before smaller competing firms in terms of priority. If Riordan are ordering from a firm they do not regularly use, there will not be the same level of forecasting, and a supplier may need to obtain relevant inputs before making a delivery. The situation of the supply themselves will also be relevant. Smaller organizations are likely to have more cash constraints, and have a lower level of inventory on hand, as inventories tie up capital. This problem may be particularly pertinent where organizations lack financial stability. If the organization is small, the influence of production constraints may…
Operations Management Wal-Mart Runs a
al-Mart uses this technique extensively, since not only does it help to guarantee that its suppliers will be able to meet al-Mart's demand, but al-Mart wants to help its suppliers manage their supply chains better. If a supply managers its own supply chain more efficiently, it can supply the good to al-Mart at a lower price. 3. al-Mart's forecasting techniques have impacted its master schedules and production plans. The company is linked with its suppliers, such that al-Mart essentially dictates their production schedule on the basis of al-Mart's forecasted demand. al-Mart's demands for cost reductions impact capacity planning and workforce management at its suppliers. The more information that al-Mart gathers, the better it performs at inventory management. al-Mart prepares its budgets with thorough use of forecasting techniques. It uses time series data to analyze long-term sales expectations. This is linked throughout its supply chain, such that suppliers are guided by…
Wal-Mart 2009 Annual Report
Chase, Jacobs & Aquilano. Operations Management for Competitive Advantage. Chapter 13
Operations Management Reflect and Describe Which Key
Operations Management eflect and describe which key concepts and topics in this course have made you a stronger candidate to enter the business world. This was one of the most valuable courses I have ever taken in my academic career as it blended the practical, pragmatic aspects of supply chain management with the powerful frameworks and concepts of Six Sigma, Statistical Process Control, demand management, supply chain management and operations management. The key concepts and topics that made me a stronger candidate entering the business world include understanding the buyer-supplier relationship, how to measure it both from an efficiency and quality standpoint, and how to plan for contingences (Srinivasan, Mukherjee, Gaur, 2011). In addition the many insights gained of how to use the SCO Model for optimizing supply chain performance, in addition to its use for mitigating risk across diverse supplier relationships (Li, Su, Chen, 2011) will be invaluable for…
W.H. Ip, S.L. Chan, & C.Y. Lam. (2011). Modeling supply chain performance and stability. Industrial Management + Data Systems, 111(8), 1332-1354.
Li, L., Su, Q., & Chen, X.. (2011). Ensuring supply chain quality performance through applying the SCOR model. International Journal of Production Research, 49(1), 33.
Srinivasan, M., Mukherjee, D., & Gaur, A.. (2011). Buyer-supplier partnership quality and supply chain performance: Moderating role of risks, and environmental uncertainty. European Management Journal, 29(4), 260.
Verdouw, C., Beulens, A., Trienekens, J., & van der Vorst, J.. (2011). A framework for modelling business processes in demand-driven supply chains. Production Planning & Control, 22(4), 365.
Operations Management ISO 9000 Standards
Another key difference is that the histogram measures an entire set of data, but does not reflect judgment on what components of that data are errors. In a typical histogram, only the outlying bars would represent errors. For a Pareto chart, the usage reflects that only errors are identified. In other words, you are starting with a subset rather than the whole set. The objective isn't to find out how frequently errors occur on the whole, but to identify the frequency of specific types of errors. Because of the differences in their structure, histograms and Pareto charts are used to find different types of errors. Histograms measure the degree to which something is erroneous, whereas Pareto charts only measure the instances of error, not the magnitude. 5. Cost accounting has a strong relationship with lean production. One of the key tenets of lean production is the elimination of waste. The…
Operations Management Anticipated Impacts Upon Operating Efficiency
Operations Management Anticipated impacts upon operating efficiency Upon initiating operation efficiency, Midas will be able to mitigate challenges associated with customer service operations. Call volumes and customer inquiries will reduce because customers will not struggle anymore to complain about high bills or pay outstanding balances. Activities related to the collection will also reduce from efficient services and negotiating payment arrangements (Williams & Williams, 2009). Similarly, Midas is also under pressure to minimize customer service budgets in the next fiscal year. At some utilities where operational efficiency has worked, procedures spurred field inspection responding to evidence of tampering or billing exceptions. Smarter implementation of operation efficiency will permit customer service to minimize field visits. For instance, in case of tampering, a series of facility inspection will be arranged to guarantee that no further tampering will occur. Utilizing automated meter readings, customers will be able to be served without the need for…
Charnes, A. (2010). Data envelopment analysis: Theory, methodology, and application. Boston: Kluwer.
Palk, D.M. (2007). Differences in airport operational efficiencies and environmental impact: An examination of United States large and medium hub commercial airports. Oxford: Oxford University Press.
Williams, S., & Williams, N. (2009). The profit impact of business intelligence. Amsterdam: Elsevier/Morgan Kaufmann.
Operations Management Case No 5 E-Commerce at Amazon com
Operations Management Case No.5 E-Commerce at Amazon.Com What are the advantages and disadvantages of selling books and goods over the Internet? The rise of the internet has created a boom in the market place; not only for the marketers but also for the consumers. According to recent statistics, consumers in 2007 spent on average £4 billion per month online. Today, you can find almost anything on the internet. However, selling your products online holds its own share of advantages as well as disadvantages. Selling products over the internet saves costs that would have been incurred in the setup and operation of a distribution outlet or a physical store. Additionally, it also eliminates other expenditures such as rent, human resource etc. Another key advantage of online sales is that it does not restrict your sales to a local market. Having a web presence not only widens your potential consumer market but…
Damian Ryan and Calvin Jones, (2009) Understanding Digital Marketing United States: Kogan Page
Retrieved on April 23rd 2011 from www.amazon.com
David, Fred. (2004) Strategic Management: Concepts and Cases 10th Edition, Prentice Hall
Operation Management Why Productivity Matters
This generates high profits and more resources in beating the competition (capital, technology and human resource). 2. M&L Manufacturing Forecasting methods are employed by economic agents, especially manufacturers, due to the benefits they generate. In this order of ideas, a formalized forecasting technique will properly assess the necessity for manufactured items and by this, will reduce the under and overstocking. The right quantities of goods will generate the trust of all categories of stakeholders, mostly distributors and customers. Also, it will lead to a superior and more efficient process of resource allocation. An estimative for the following four weeks of the quantities to be manufactured of product 1 and product 2 is given below. The numbers for the second product are more stable, whereas those for the first are gradually increasing. In both cases, they are based on the registered demand. Product 1 Product 2 Week 1 Week 2 Week…
Productivity and M&L Manufacturing Case Studies
Operations Management Discuss the Nature
How does MRP II differ from MRP? Material Requirements Planning (MRP) is the precursor to Manufacturing Resource Planning (MRPII) and both form the foundation for Enterprise Resource Planning (ERP) enterprise-wide systems. MRP's center of focus as a manufacturing system is on minimizing inventory levels and carrying costs. In addition, MPR systems are used for monitoring and improving manufacturing processes from sourcing and procurement through manufacturing planning and fulfillment. MRP systems often rely on the Bill of Materials (BOM) for order routing through production. This reliance on the BOM results in a limited amount of accurate data as to how production is actually performing relative to the other departments in a company. MRP II systems were designed to overcome the lack of visibility into longer-term production, pricing, sourcing and procurement, sales and marketing plans that had made manufacturing scheduling imprecise with MRP alone. MRP II acts as an enterprise-wide integration strategy,…
Operations Management Group Technology Gt
In such a case, there is a substantial risk of inventory becoming obsolete, while production costs are also increased. The four costs involved include basic production, changes in production rate, inventory holding, and backlog costs. Specifically, the first includes material costs, labor costs, and compensation. The second involves hiring, training, and costs involved in laying off workers. Inventory holding costs involves storage, insurance, taxes and obsolescence, while backlogs costs are those incurred by expediting, loss of customer goodwill, and cancelled orders because of product unavailability. Backlog costs are difficult to quantify, because they involve a larger factor than only financial costs. The loss of customer goodwill for example has an effect on both current and future revenue. 3) a tracking signal is a useful device in forecasting market trends. It indicates the deviations above or below the actual market occurrence as compared to the forecast for these markets. This is…
Operations Management a Late Night
That the service is performed is more important than the speed with which it is performed. Another factor is that the waiting experience is structured in such a manner as to facilitate long waits. The customer's initial contact is almost immediate, so they are "in the system" and thus more likely to be patient while awaiting the subsequent contact. They are typically comfortable and relatively occupied while waiting as well. The wait is usually in done in a group, which lends itself to lower perceived wait times. Plus, the customer has made an appointment and is thus unlikely to have any immediate plans for their time. Lastly, the customer's expectation is that they will exit the system feeling better than when they entered. While the customer wishes to feel better as soon as possible, they are willing to wait; plus they expect thorough treatment themselves and thus few would begrudge…
Operations Management Process Improvement at
The areas where there is a divergence from the desired outcomes can then be examined to identify why there is a divergence and assess how that divergence may be decreased (Breygogle et al., 2001). Different approaches to implementation of 6 Sigma exist, DMIAC is one of these, with the different stages being define, measure, analyze, design and verify. Slide 4 The definition of the issue for Riordan is how to improve the supply chain. It is a key aspect of the firms' ability to manufacture fans, if there are delays in the supply of goods there will be delis in manufacturing. As the firm has a level supply strategy for the majorly of the products, and goods are supplied out of stock when they are ordered, a delay due to supply chain issues may create delays in supplying customers,. Furthermore, to overcome this, the firm may need to invest more…
Operations Management and Services
Management of Goods and Services Difference between the operations management chain for both goods and services Difference between the management of goods and services Difference between the production of goods and services What gets companies business Difference between the operations management chain for both goods and services The basic difference between goods and services is that the former is tangible and hence can be stored whereas the latter is intangible and cannot be inventoried. From the perspective of operations management, there are some basic differences between goods and services. Forecasting of goods involves long-term horizons where manufacturers are able to use physical inventory as a buffer to tackle forecast errors. In the case of services, the forecast periods are shorter and are more variable and time- dependent. Hence, forecasting is generally done on a daily or hourly basis. In terms of facility location, for goods, the manufacturing facilities can be…
Fundin, A., Witell, L. and Gebauer, H. (2012). Service transition: finding the right position on the goods-to-services continuum. International Journal of Modelling in Operations Management, 2(1), p.69.
Heizer, J. and Render, B. (2001). Operations management. Upper Saddle River, N.J.: Prentice Hall.
Kruger, D. and Ramphal, R. (2009). Operations management. Cape Town: Oxford University Press Southern Africa.
Luiz Correa, H., Ellram, L., Jose Scavarda, A. and Cooper, M. (2007). An operations management view of the services and goods offering mix. Int Jrnl of Op & Prod Mnagemnt, 27(5), pp.444-463.
Operations Management Improving a Process
The second area of waste is seen when the customer is asked if they want help for a new product or an existing product, where there is an exiting product query the costumer is taken to a different member of staff. This occurs despite the fact most of the staff have a very good knowledge f the existing products, undertaken as part of their training. This also increases the complexity and staffing requirements of the scheduling to ensure both sections of the store are staffed. It may create a disjointed feeling for the customers who have a query on an existing product; it also increases the costs due to the staff arrangements and lack of inter-changeability when the staff are working. The last area of inefficiency is seen when a sale is made. If the customer wants a printed receipt it is sent wireless from the hand held sales unit…
In the improved process each of the inefficiencies are improved. The smallest change is with the first weakness, where customers are left alone. A simple change here will be with the sales staff simply informing the customer that if they need help just to let them know; a simple, but small change.
The second change is the biggest change. In the new process once a customer is asked of they would like some help and they tell the sales person what help they need, they are then able to help the customer regardless of whether it is for a sale or for support on an existing product. In the majority of cases the sales people can help, this will reduce the need to differentiate the staff on each shift between sales and support, as they have had the same training. The empowerment of the staff in this way may also increase motivation, as they are able to do more (Mathis and Jackson, 2010). It may also reduce the wasted labor needed to staff
Operations Management Slide Presentation on
The company prides itself on a very high quality service, looking after customers, allowing the, to try the different products before they buy, as well as providing a high level of after sales service. The impression of high quality starts with the clean crisp image of the shops, and a layout where there are tables set out with the different devoices to allow customers to wonder in and try them without a heavy sales pitch. To assess and document the process it is possible to create a flow chart. The usual approach is to create a chart which looks at the basic tasks which are undertaken in the process, stating with the customer walking through the door. Although not undertaken in this presentation it is also possible to create a chart to movement or motion chart, which will show where the tasks take place. lide 5 The process is being…
The process is being measured by looking at what is done, with the process flowchart written for the tasks undertaken by a member do the sales staff. The process starts when the customer walks into the store. They are greeted by a member of staff at the door, and allowed to browse. After they have browsed for a while a member of staff will ask them if they would like some help. If the customer wishes to continue 'just looking' they are then left to browse, after which they may leave to look for help. Those customers who are looking for help, or answer yes, will then be asked if this is for a new product or an existing product, if it is for a product they already own they will be taken (in person) to an member of staff that deals with the existing purchases.
If the customer is enquiring about a new product, the member of staff will help them in an appropriate manner, if they do not wish to make a purchase the staff member makes sure they have all the information needed and assures them of future help if they need it. This process occurs often, as customers may visit several times before making a purchase. The high quality service helps to encourage a future purchase (Kotler and Keller, 2011). If a purchase is made the sales person will process the payment on a wireless hand held device, and ask the customer if they want the receipt printed or emailed. If it is to be emailed, the email address is collected and receipt sent, if the
Operations Management That Are Expressed
Technological changes have to be factored in. Other factors (internal or external that might affect the company conditions, including external factors such as economic, political, legal environment, technology, competition, as well as markets. Internal conditions that affect operations include human resources, facilities and equipment, financial resources, customers, products and services, technology, suppliers and some other reasons. The chapter also lists other strategies including modification of the supply chain strategy, sustainability strategies that lower the impact upon the environment, etc. And global strategies that take into account the international nature of the present economy (ibid., 51). Chapter 2 goes on in the discussion about operations strategy (narrow in scope, internal to the company), with its being distinct form organizational strategy which is broader in scope. For the operations strategy has to be linked to the organizational strategy. Unfortunately, this is often neglected by companies in favor of marketing and financial strategies.…
Bhagwat, R., & Sharma, M.K. (2007). Performance measurement of supply chain management: A
balanced scorecard approach. Computers & Industrial Engineering, 53, 43 -- 62.
Johnson & johnson. (2012). Retrieved from http://www.jnj.com/connect/about-jnj/company-history .
Stevenson, W.J. (2012). Operations management. (11th ed.) New York, NY: Irwin McGraw-Hill.
Operations Management and Marketing Modern
While these principles are likely equally true within both operational management and business marketing management, the nature of the tasks encompassed by the latter provide greater opportunity to incorporate the element of improving employees' job satisfaction through family life-friendly management policies. Since many modern marketing business functions are conducted through computer processes and communications, marketing managers may have the greatest flexibility to allow untraditional work shifts and teleworking opportunities. In fact, establishing privileges of this nature as a reward for quality work further reinforces the Theory-Y approach suggested by contemporary industrial psychologists (George & Jones, 2008; obbins & Judge, 2009). In general, some of the major changes in modern management philosophy have equal applicability to operational management and to business marketing management. However, the fundamental differences between those two business functions also dictate certain differences in the specific uses of management techniques to maximize productivity and employee satisfaction. eferences: Daft,…
Daft, R. (2005). Management 7th Edition. Mason: Thomson South Western.
Evans, H. (2004). They Made America. New York: Little Brown & Co.
George, J.M. & Jones, G.R. (2008). Understanding and Managing Organizational
Behavior. Upper Saddle River, NJ: Prentice Hall.
Operations Management in Education
Qualifications for the Position of an Operations Manager The operations management function is one of the most important functions within an organisation. From materials acquisition and production to warehousing, distribution, and customer service, the function ensures day-to-day processes and activities run as effectively and efficiently as desired (Krajewski, Ritzman & Malhotra, 2013). The function is critical to the extent that it significantly affects the organisation's top-line and bottom-line results (Mahadevan, 2010). Indeed, the operations management function can be described as the heart of every organisation. It is through this function that an organisation executes its strategic goals and objectives. The critical nature of the operations management function explains why any prudent organisation ensures the function is functioning optimally all the time (Bozarth & Handfield, 2011). Ensuring a solid operations management function without a doubt means having a highly qualified and competent operations management -- an individual with the necessary skills,…
Analyzing the Operation Management
Operation Management What should your competitive priorities be and what capabilities do you want to develop in your own core and support processes? To begin with, so as to establish an online grocery delivery business, there are a number of factors (both internal and external) that need to be taken into account so as to ensure success of the business. Prominent among them is partnership with the grocery stores. In this instance, there will be the partnership between two brick and mortar grocery stores that presently are not engaged in any kind of grocery delivery business. In addition, we must be assured that we will have consumers who are ready and prepared to pay the additional dollars for the service. Taking this into consideration, the ideal consumer for this service is an individual who leads a considerably busy and chaotic life, barely has the time to visit the grocery store,…
Collier, D. A., Evans, J. R. (2009). Operations Management Goods Services and Value Chains. South Western College Publication.
Fazel, F. (1997). A comparative analysis of inventory costs of JIT and EOQ purchasing. International Journal of Physical Distribution & Logistics Management, 27(8), 496-504.
Ward, P., McCreery, J., Ritzman, L., Sharma, D. (1998). Competitive priorities in operations management. Decision Sciences, 24, 9: 1,035 -1,046.
Operations Management of Business
Operations Strategy John is a man that has started a small technology service business. He has to relocate his business several times due to growth but he is now experiencing some growing pains and some customer pushback due to delegation issues relating to service time, communication quality and the hierarchal structure of his business. There are some open questions about how he should structure and operate the business going forward including whether to outsource more, whether to go more global in his business contracts as that seems to be an opportunity for him and so forth. This brief report will deign to answer those questions and beyond. While John presumably wants to grow his business more and more, he will have some important decisions to make before he can do this and do it well. Analysis What is obvious about the current hierarchy and business structure of the firm is…
LaPlante, A. (2006). Study brings new meaning to adage, 'You get what you paid for'. Stanford University. Retrieved 25 November 2016, from http://news.stanford.edu/news/2006/january18/shiv-011806.html
Pozin, I. (2012). 80% Is Good Enough: Grow Your Business By Delegating. forbes.com.
Retrieved 25 November 2016, from http://www.forbes.com/sites/ilyapozin/2012/12/
Dell Computer Dell Operations Management Dell Computer
Dell Computer Dell Operations management: Dell Computer This seems fitting, given that it was Dell who conceived of the unique business model that catapulted Dell to the forefront of the PC market for nearly a decade. What is so extraordinary about the Dell success story (and some would say, the Dell fall from grace) is that Dell achieved its success through its operations management rather than creating a new product like Apple or Microsoft. Dell, in fact, hardly spends any money at all on &D. "It's a simple business model, but what makes it a success is doing it on that kind of scale and with that kind of complexity... Dell spends little on product research and development -- $440 million a year, vs. $4 billion a year at Hewlett-Packard" (Maney 2003). The direct-to-consumer model Dell pioneered the direct-to-consumer model of computer sales. By building computers customized to consumer needs,…
Byrnes, Jonathan. (2003). Dell manages profitability, not inventor. Harvard Business School.
Maney, Kevin (2003). Dell business model. USA Today. Retrieved:
Corporate Operations Management
Corporate Operations Management Corporate strategy provides long-range guidance for the whole organization. It is often expressed as a statement of its mission that defines key stakeholders and describes the overall strategy to meet objectives. Business strategy is concerned with products and services offered in the market defined at the corporate level. It defines the competitive advantage of the products and services. Functional strategy, termed operational, is where business functions make long-range plans that support the competitive advantage and incorporate corporate goals (Greasley). The performance objectives allow the organization to measure performance in achieving strategic goals. Quality is measured by the cost of quality, speed measures time delay between customer request and receipt of product, dependability measures the consistency of promised delivery, flexibility measures ability to quickly change what it does, and cost measures profits and competitor deterrence. 3. 4. Product or service needs to flexibility to quickly meet changing customer…
Greasley, A. (n.d.). Chapter 2. In A. Greasley, Operations Management, 2nd Ed.
Moore, S. (2014). The Disadvantages of Focused Manufacturing. Retrieved from Chron: http://smallbusiness.chron.com/disadvantages-focused-manufacturing-35836.html
Production and Operations Management
Production and Operations Management: Case Study of Hudson Alpine Furniture Organizational growth is among the chief objectives for nearly any small business. However, particularly for small business of limited resources and scale, sometimes this growth can come on more rapidly than expected. In such instances, it is incumbent upon the organization to accommodate this growth. This often calls upon organizational leaders to make difficult decisions about how best to proceed. Such is the nature of the dilemma facing Hudson's Alpine Furniture, serving the entire Australian Alps region with custom-designed furniture that is locally sourced and targeted to appeal to private owners of ski lodge properties and vacation rentals. As the analyses hereafter demonstrate though, the unexpected acceleration of commercial buyer interest has led to a Production and Operations Management (POM) impasse that will be examined hereafter. Technical Analysis: The impasse centers on the increased workload produced by a heightened demand…
Aksin, Z.; Armony, M. & Mehrotra, V. (2009). The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research. Production and Operations Management, 16(6), 665-688.
Bhaskaran, S.r. & Ramachandran, K. (2011). Managing Technology Selection and Development Risk in Competitive Environments. Production and Operations Management, 20(4), 541-555.
Brennan, L. (2010). The McGraw-Hill 36-Hour Course: Operations Management. McGraw-Hill.
Chary, S.N. (2004). Production and Operations Management. Tata McGraw-Hill Education.
Value Improving Operations Management at
In terms of environment, British Airways has a rather opaque policy and they have yet to implement measures which safeguard the well-being of the environment. elative to the competition, the British operator strives to regain its strength through a merger with Iberia. 3. ecommendations for Improvement Before presenting the recommendations for improving the operations management at British Airways, it is necessary to reveal some of the challenges presented by the modern day environment. This endeavor is necessary as the recommendations for improvement will be tailored to the need to satisfy the identified challenges. In this order of ideas, the difficulties raised by the current context include the following: safety and security issues changing role of employees pollution, global warming and the general impact on the environment intensifying competition Safety and Security This threat has always been present within the airline industry, but never at levels as high as today. Flying…
Boyd, C., 2003, Human Resource Management and Occupational Health and Safety, Routledge, ISBN 0415265908
Solon, D., June 4, 2007, Airlines Are Defending Their Record Over Pollution, the New York Times
2009, Official Website of British Airways, http://www.britishairways.com last accessed on October 30, 2009
2009, British Airways Plc., Hoovers, http://hoovers.com/british-airways/--ID__41761 -- /free-co-factsheet.xhtml last accessed on October 30, 2009
Dell Operations Management Dell NASDAQ Dell a
Dell Operations Management Dell (NASDAQ: Dell) a global technology leader in the areas of enterprise, mid-market and small & medium business (SMB) systems and solutions. The company is best-known for its PC and laptop businesses, which are the catalyst of their highly differentiated build-to-order supply chain, production, selling and services strategies (Gunasekaran, Ngai, 2005). Dell's reliance on the build-to-order operations process is integral to the success of its four core segments including large enterprise, pubic administration, small and medium businesses and the well-known consumer segment as well. As of the close of their latest fiscal year on December 31, 2012, Dell report $56.9B in revenues earning a net income of $2.3B, making it one of the largest technology manufacturers and service providers globally today (Dell Investor elations, 2013). Analysis of the Dell Build-To-Order Operations Process The Dell build-to-order process is predicated on real-time inventory and demand management with suppliers, extensive…
Dell Investor Relations (2013). Investor Relations. Retrieved April 16, 2013, from Dell Investor Relations and Filings with the SEC Web site:
Hannigan, K., & Mangan, J. (2001). The role of logistics and supply chain management in determining the competitiveness of a peripheral economy. Irish Marketing Review, 14(1), 35-42.
Production and Operations Management Explain one possible option that Marathon could take to reduce the time involved in the production process. Of the many potential strategies for reducing the time-to-market between initial arrival of the various grades of oil in the Gulf of Mexico-based receiving location through the refining process and finally to delivery of gasoline to Marathon retail locations, the company has many options for streamlining their supply chain. By alleviating the major lags in their supply chain logistics their entire production process could be significantly accelerated. As the video shown by Marathon indicates, the entire production process is more push-driven than governed by forecasts. What Marathon Oil needs is to have a much greater level of intelligence and insight into their retail chains' demands. As the presentation from Marathon shows, the entire production system is very push-based, instead of taking into account variations in demand by retail channel…
Burak Kazaz. (2004). Production Planning Under Yield and Demand Uncertainty with Yield-Dependent Cost and Price. Manufacturing & Service Operations Management, 6(3), 209-224.
Maethee Mekaroonreung, & Andrew L. Johnson. (2010). Estimating the efficiency of American petroleum refineries under varying assumptions of the disposability of bad outputs. International Journal of Energy Sector Management, 4(3), 356-398.
Jawad Raza, & Jayantha P. Liyanage. (2009). Application of intelligent technique to identify hidden abnormalities in a system: A case study from oil export pumps from an offshore oil production facility. Journal of Quality in Maintenance Engineering, 15(2), 221-235.
Varma, S., & Deshmukh, S.. (2009). Evaluating Petroleum Supply Chain Performance: Overcoming Shortcomings of Balanced Scorecard. Global Journal of Flexible Systems Management, 10(4), 11-21.
Control Charts Operations Management for Managers Control
Control Charts Operations Management for Managers Control charts: Wal-Mart How control charts might be used to monitor a process "The control chart is a graph used to study how a process changes over time. Data are plotted in time order. A control chart always has a central line for the average, an upper line for the upper control limit and a lower line for the lower control limit" (Tauge 2004). Wal-Mart can use control charts, for example, to monitor the quality of a particular product produced by supplier, the efficiency of a supplier, the costs of procuring the same type of good from different suppliers, or even to engage in quality control of employees and managers by measuring the number of customer complaints at a particular facility. Q2. How to possibly improve quality at specific levels from doing research on your organization? Wal-Mart has been known to try to tightly…
Clark, Andrew. (2010). Wal-Mart, the U.S. retailer taking over the world by stealth.
The Guardian. Retrieved July 27, 2011 at http://www.guardian.co.uk/business/2010/jan/12/walmart-companies-to-shape-the-decade
Gregory, Sean. (2009, September 14). Wal-Mart vs. Target in recession: No contest.
Time Magazine. Retrieved July 27, 2011 at http://www.time.com/time/business/article/0,8599,1885133,00.html
Productions Operations Management Supply Chain of Zara
Productions Operations Management Supply Chain of Zara Supply Chain of the etailer ZAA Fashion industry is no more the game of rich only. The cost effective fashion businesses have helped penetrate the fashion industry so deep that today even an average earner can enjoy latest fashion by Zara. Being a Spanish retail fashion designer, Zara is strongly accepted fashion brand in Europe, America and United Arab Emirates. In less than 50 years' time, since 1975, Zara has achieved a status others might take centuries to reach. Zara promises quality as well as affordable prices (Zara: Official Website, 2013). While fashion industry mainly depends on new, creative, original ideas, this report studies if supply chain management is important for Zara too and how supply chain management can be used as a competitive advantage. Thesis Statement: How the supply chain management can be used as a competitive advantage? Supply Chain Management Supply…
Thompson, D., (2012), "Zara's Big Idea: What the World's Top Fashion Retailer Tells Us About
Innovation," Retrieved from: http://www.theatlantic.com/business/archive/2012/11/zaras-big-idea-what-the-worlds-top-fashion-retailer-tells-us-about-innovation/265126/
What is the Importance of Supply Chain Management? (2013), Retrieved from:
Production and Operations Management Marketing Is an
Production and Operations Management Marketing is an important function and acts a key contributor in success of any product. A good marketing strategy can make a not so good product become a blockbuster while a bad marketing strategy can put an excellent product down the drain. Marketing is an amalgamation of various elements that lead with different aspects of getting the product to the consumer. One of the major elements of this marketing mix is the product placement. Placement involves determining where the product will be sold and how will be it be transported to that selling point in a manner that efficiently reaches the potential consumer and is profitable to the company. Over a period of time, various channels of distribution and transportation methods have evolved depending upon the nature of product and suiting the other external requirements of the region where the product is supposed to be transported.…
Jorge, A. & Carillo, A. (1997). Price policies and economic growth. Westport, London: Praeger.
Scazzeiri, R. (1993). A theory of production: tasks processes and technical practices. Oxford: Clarendon Press.
Marathon Petroleum Company (2009). The time it takes. Retrieved from http://www.marathonpetroleum.com/the_time_it_takes/index.htm
Shojai, S. (1995). The new global oil market. Westport, London: Praeger.
Productions and Operations Management America Produces Merely
Productions and Operations Management America produces merely thirty seven percent of its oil demands, requiring sixty percent of its oil to be imported from additional countries, including Nigeria, Kuwait, ussia, Norway, and Canada (Marathon, 2010). With such high demands for oil, America has ports in which the imported oil can be brought in through vessels, carrying up to three million barrels on a very large crude carrier (VLCC). Once these crude oils have been brought to America's coast, it is loaded to a storage facility and then transported to a refinery to be processed into different types of products (Marathon, 2010). At Marathon, this is done through the Louisiana Offshore Oil Port, or LOOP. This entire process can take approximately one month to complete (Marathon, 2010). Marathon is in need of creating a new plan, designing new ways to be time efficient with the crude oil process. While creating the…
Balke, N.S., Brown, S.P.A., & Yucel, M.K. (1998). Crude oil and gasoline prices: an asymmetric relationship? Manuscript submitted for publication, Department of Economics, Southern Methodist University, Dallas, Texas. Retrieved from http://www.stat.pitt.edu/stoffer/tsa2/oil_gas.pdf
Hernandez, T. (2010, February 10). Use marketing to stay strong in a weak economy. Retrieved November 19, 2010 from http://www.entrepreneur.com/marketing/findingcustomers/article204946.html
Marathon Oil Corporation. (2010). Corporate profile. Retrieved November 19, 2010 from http://www.marathon.com/About_Marathon/Corporate_Profile/ .
Marathon Oil Corporation. (2010). Gas Pricing. Retrieved November 19, 2010 from http://www.marathonpetroleum.com/the_time_it_takes/gas_pricing/episode1.htm
Planning and Control in the Operation Management of Mcdonald's
Applied Operations Planning and Control in the Operation Management of McDonald's "To provide unmatched consistency in operations in support of high product quality. This must be accomplished with adequate speed, low cost, and process innovation to accommodate changes in consumer tastes." ~Operations Strategy of McDonald's Operations management is a critical aspect of business that helps govern and determine the success and general efficacy of the business itself. Operations management encompasses numerous aspects of business functions and can be divided into several elements such as marketing/sales, corporate strategy, organisational design, and operations & process management. For the purposes of this paper, the organisation of focus will be the international chain of fast food restaurants, famously known as McDonald's. This is a fast food chain that originates from the United States of America. To date, there are over 33,000 McDonald's restaurants in 118 countries on Earth. The author of this paper has…
Earley. S., Kellond, M., Kraich, H., Phillips, E., Sadeq, R., & Van, T. (2004) McDonald's Restaurant: Survey of Operations Management. Web. Available from 2012 January 25.
Jain, S. (2010) Operations Management: McDonald's Case Study. Web. Available from 2012 January 29.
Slack, N., Chambers, S., & Johnston, R. (2010) Operations Management. Essex, England, Pearson Education Limited.
Business - Management
Operations Management Course Title: Operations Management Textbook Operations Management: An Integrated Approach (4th edition) . ied Nada Sanders, 2010 ( chaps attached) This assignment part 2 a previous assignment…
Operations Management Boeing: Boeing is the largest aerospace company across the globe and the leading producer of commercial jetliners as well as space, defense, and security systems. Since the…
Operations Management ole of operations manager Operations management: The importance of OM at IKEA Operations management is defined as "the design and management of products, processes, services and supply…
Operations Management in the United Arab Emirates The orchestration of resources, systems and processes across an enterprise to consistently deliver high-quality products that are profitable is the catalyst of…
Operations Management Ok, I looked at them. It wasn't stated whether I should do anything more than look. The positions were for Cross Dock Expert, IT Operations Management and…
" [Michael E. Thorn p.4] IMPACT OF Management FUNCTION ON OPEATIONS Management This section analyses the impact that the previously discussed functions of management has on the operations management.…
High quality products lead to high prices for these products, which is not always convenient for all customers. Therefore, the quality level must be established in accordance with customers'…
The name chosen for the new product must have no negative connotation in any language. After all these have been established, it is time for the new product to…
Operations Management Production and operations management is not an elusive term used to describe some vague concepts; instead it simply refers to management of all the processes and systems…
Operations Management: Managing International Operations One of the modes of business today is international operation. The reasons for entering international markets may come to an organization because of many…
Operations Management To the Organizers of this Major Sporting Event: At this present juncture of your endeavors, of course all of you are experiencing the inevitable pre-event jitters --…
Operation Management Operations Management Many times trade-offs are necessary to increase productivity. What are important trades-offs involving the inputs to productivity? The companies and all other entities in the…
The main reasons why benchmarking is a vital procedure for the companies which currently compete internationally or have this desire for the future could be summarized as follows: benchmarking…
The need for being demand driven (Barrett, 2007) is what forces the company to carry as minimal a level of inventories as possible. This also supports their strategy of…
Operations Management: Matching Capacity With Demand OPEATIONS Management: Operations management is the process of managing the business processes efficiently and effectively. It involves the designing, monitoring, and modification of…
Operations Management Tools Headquartered in Las Vegas, Nevada, Harrah's Entertainment is the world's largest gaming company (Harrah's Entertainment, Inc., Hoover's) with revenue of more than $4.5 billion in 2004…
Value Stream in Operations ManagementPart I: Annotated BibliographyAcero, R., Torralba, M., Prez-Moya, R., & Pozo, J. (2019). Value stream analysis in military logistics: The improvement in the order processing…
The company has evolved from its initial desire to be an industry leader, to that of being a leader and a strong presence within industry and community. 3. The…
The management at Stickley Furniture revealed that the demand for their products tends to increase during the first and third quarters, whereas it reveals descendant trends throughout the second…
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Free Operations Management Essays and Papers
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This paper intends to define operations management and analyze an ethics decision made by operations managers in the workplace or in a known organization. Production and Operations Management (POM) is about the transformation of production and operational inputs into outputs that, when distributed, meet the needs of customers. The process is often referred to as the Conversion Process. There are several different methods of handling the conversion or production process: Job, Batch, Flow and Group
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Operations Management: Effective Operation Management In The Workplace
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Supply Chain Management: Operations Management
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Operation Management Operations management refers to the management of all activities directly involved in the creation of goods/services through the conversion of inputs into output. It consists of the following process capacity planning, forecasting, inventory management, buying and maintaining material, quality assurance, motivation of employees, scheduling, and making decision on where to allocate facilities. The four functions of management include operations, marketing and finance. Finance
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Literature Review Analysis On Operation Management, Historical Review Of The Evolution Of Operations Management
operationsmanager.com/why-become-operations-manager/five-reasons-business-can-benefit-supply-chain-consultant-2015/ Question1. Literature review analysis on operation management what is operation management, historical review of the evolution of operation management? Question 2. What are different roles that operation manager can handle? Select the role you wish to carry on as an operation manager and explain how carrying on the selected role can benefit New Zealand business. Answer: Operation manager has to handle
appreciation for how your operations fully utilized each component of the motorcycle to match your company’s peak design standards. The film that we watched to begin our tour was insightful as I was unaware that Harley Davidson was the culmination effect of friends who envisioned a legendary bike and then worked to make that motorcycle a reality. My intent of this memo is to provide you with constructive feedback of what I learned about your company and I would like to offer you of operations managerial suggestions
Management and Operations Management Theory
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Management and Operations Management Theory ABSTRACT This paper defines the four functions of management and the operations management theory. It then provides an analysis of how the functions of management the operations management. THE FOUR FUNCTIONS OF MANAGEMENT Planning: It is an act of formulating a program for a definitive course of action. The management defines a goal and puts forward its strategies to accomplish the objectives defined. Organizing: To divide the work force
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Term Paper on Production and Operation Management
This report is required as a partial fulfillment of study on the Production and Operations Management in the perspective of Bangladesh.
Secondary Objective Mr. Asaduzzaman Chowdhury, course instructor of POM, assigned the project and this report is prepared under his guidance.
The study consists mainly on collecting primary data and secondary data from the company. The primary data was collected by interviewing the production manager of the company. The secondary data collected mainly from the Annual Reports of Needle Stitch. I also discussed with my respective course instructor to establish the structure of the report. A questionnaire containing both structured and unstructured questions was prepared, depending on the nature of the study. A Mobile recorder had also been used during the interview was taken.
The report is not free of limitations. They are discussed bellow:
Lack of secondary information was the major problem that I faced during the study. The annual report was the only secondary source of information, which is not sufficient to provide the reader with a vivid idea on Needle Stitch. Due to limited knowledge in this field, all the aspects of this study could not be covered. Every organization has their own secrecy that is not revealed to others. While collecting data i.e. interviewing the managers and employees, they did not disclose much information for the sake of maintaining confidentiality of the organization.
Scope of the report
The study was attempted to find out how various concepts of Production and Operations Management are practiced and implemented in this organization. Production and operations management concern with the conversion of inputs into outputs, uses of physical resources, so as to provide the desired utilities to the customer while meeting the other organizational objectives of effectiveness, efficiency and adoptability. The scope of the report is to have the overall idea on, Fundamentals of production and Operations Management. Process and layout plan. Location etc.
Production and Operations Management
Transformation of production and operational inputs into outputs that when distributed meet the needs of customer.
Operations management is defined as the design, operation and improvement of the systems that create and deliver the firm’s primary product and services.
Importance of production and operations management Automated Inventory control Constant customer feedback Customized product Personal service
Scope of production and operations management Strategic (long-term) decision-How, where, how much, when etc. Tactical (Intermediate) decision- How many workers? How many Shift? When delivery? Warehouse Operational planning and control- Day, week based plan Priority of work selection
Current Issues in operation management Out sourcing Optimizing Global supplies, production and distribution network Mass Customization Increased co-production of goods and services
Operations Strategy and Competitiveness
Setting broad policies and plans for using the resources of a form to best support the firm’s long-term competitive strategy. Operation strategy has two components- Design of a process Infrastructure needed to support the process Operations competitive Dimensions Cost Quality Speed Reliability Coping with changes in demand Flexibility and new product introduction speed Other products specific criteria
Plant -within – a plant A concept in which different location within a facility are dedicated to different product lines . Each location is operated according to its own strategy to minimize the confusion associated with shorting from one type of strategy to another.
Straddling Straddling occurs when a company seeks to match what a competitor is doing by adding features, services, or technologies to existing activities. This often creates problems if certain trade-offs need to be made.
Order Winner Order winner is a dimension that differentiates the products or services of one firm from those of another.
Order Qualifier Order qualifier is a dimension used to screen a product or service as a candidate for purchase.
Productivity Productivity is a measure of how well resources are used.
Key Performance Indicators (KPI) A set of measures that help managers evaluate a company’s economic performance and spot the need for changes in operations. KPI include financial measures such as days; cash on hand and operating income by unit or division ,as well as non-financial metrics such as average time to respond to service calls, lead time , or percentage of sales from new product.
Product Design Product design has two main issues- Product Design Process Product Development Process
Contract Manufacturer An organization capable of manufacturing and or purchasing all components needed to product or device.
Core competency The thing that a firm can do better than its competitors. The goal is to have a core competency that yields a long-term competitive advantage to the company.
A core competency has three characteristics- It provides potential access to a wide variety of markets It increases perceived customer benefits. It is hard for competitors to imitate. Product Development Process The six phases of the generic development process are – Planning Concept Development System-level design Design Detail Testing & refinement Production ramp-up
Other phases Other phases are called market push product design. Those are as following – Technology push products Platform products Process Intensive products Customized products High risk products Quick build products Complex system products
Industrial Design Design for the aesthetics & for the user. There are some lacks of industrial design, as following – Difficult in operating a product Often injury Excess feature Complex manual
Quality Function Deployment (QFD) A process that helps a company determines the product characteristics important to the consumer and to evaluate its own product in relation to others.
House of quality A matrix that helps a product design team translates customer requirements into operating and engineering goals.
Value analysis/ value engineering Analysis with the purpose of simplifying products and processes by achieving equivalent or better performance at a lower cost.
Process is a set of activities performed by an organization that takes inputs and transforms them into outputs ideally of greater value to the organization than the original inputs.
Cycle time The average time between completions of successive units in a process. The term is sometimes used to mean the elapsed time between starting and completing a job.
Utilization Utilization is the ratio of the time that a resource is actually activated relative to the time that it is available for use.
Process Flowcharting The activities associated with a process affect one another so that it is important to consider the simultaneous performance of a number of activities, all operating at the same time.
Types of processes Processes are two types, following – Single Stage Multi Stage
Buffering Buffering is a storage area between stages where the output of a stage is placed prior to being used in a downstream stage. Buffering allows the stage to operate independently.
Blocking Blocking is the activities in the stage must stop because there is no place to deposit the item just completed.
Starving Starving is the activities in a stage must stop because there is no work.
Bottleneck Bottleneck is a resource that limits the capacity or maximum output of the process.
Make-to-order Make –to-order is a process that is activated only in response to an actual order.
Make-to-Stock Make –to-stock is a process that produces standard products that are stored in finished goods inventory. The product is delivered quickly to the customer from the finished goods inventory.
Hybrid Hybrid is combines the features of both make-to-order and make to stock. Typically, a generic product is made and stocked at some point in the process. These generic units are customized in a final process to meet actual orders.
Productivity Productivity is the ratio of output to input. Taking the dollar value of the output and dividing by the dollar value of the input usually measure total factor productivity.
Run time Run time is the time required to produce a batch of parts.
Setup time Setup time is the time required to prepare a machine to make a particular item.
Operation time Operation time is the sum of the setup time and run time for a batch of parts that are run on a machine.
Throughput time Throughput time is the average time that it takes a unit to move through an entire process. Usually the term lead time is used to the total time that it takes a customer to receive an order.
Manufacturing Process Selection & Design
Process selection refers to the strategic decision of selection which kind of production process to have in the manufacturing plant.
Types of processes Processes are four types. As following – Conversion Processes Fabrication Processes Assembly Processes Testing Process
Process Flow Structures
A process flow structure refers to how a factory organizes material flow using one or more of the process technologies just listed.
Hayes and wheelwright have identified four major process flow structures –
Job Shop A process structure suited for low-volume production of a great variety of nonstandard products.
Batch Shop A process structure that produces a variety of standard products at relatively low volumes. The products are produced periodically in batches to educe the impact of setup time on equipment.
Assembly line A process structure designed to make discrete parts. Parts are moved through a set of specially designed workstations at a controlled rate.
Continuous Flow An often automated process structure that converts raw materials into finished product in one continuous process.
Layout decisions entail determining the placement of departments, work groups within the departments, workstations, machines, and stock-holding points within a production facility. In general, the inputs to the layout decision are depends on- Space requirement Distance traveled by material Demand of product Available space Inventory Bottleneck Throughput time.
Basic production layout format The formats by which departments are arranged in a facility are defined by the general pattern of work flow; there are three basic types, as following –
Process Layout: Process layout also called a job-shop or functional layout. A format in which similar equipment or functions are grouped together.
Product Layout: Product layout also called a flow-shop layout .equipment or work processes are arranged according to the progressive steps by which the product is made.
Fixed-position Layout: The product remains at one location and equipment is moved to the product.
Service Process selection and Design
The Nature of Services
# Every one is an expert on services. We all think we know what we want from a service organization and by the very process of living. # Services are idiosyncratic: what works well in providing one kind of service may disastrous in another. # Quality of work is not quality of service. An auto dealership may do good work on your car, but it may take a week to get the job done. # Service is a package combines tangible & intangible # High contact services are experienced whereas goods are con summed. # Effective management of service requires understanding of marketing personnel & operation. # Services often take the form of cycles of encounters involving face-to-face, telephone, electromechanical and /or mail interaction.
Service Operation Management Service operation management issues exist in two broad organizational contexts – # Service Business
Service businesses are also two types, as following –
Facility Based service – Customer must go to the place of business.
Field Based Service – Production & consumption take place in the customer’s environment. # Internal Service Services required supporting the activities of the larger organization.
Designing Service Organization
Designing a service organization involves four major elements –
# The target market (who is our customer?) # The service concept (How do we differentiate our service in the market?) # The Service Strategy (What is our service package & operating focus of our service?) # The Service Delivery System (What are the actual processes, staff & facilities by which the service is created?)
Service Encounter Facing the customer – # Buffered Core -Which is physically separated from the customer? # Permeable system – Which is penetrable by the customer via phone or face-to-face contact # Reactive System – Which is both penetrable and reactive to the customer’s requirements?
Service Blue Print The service flow chart- The flow chart of a service process emphasizing what is visible & what is not visible to the customer.
Service blue print has 4 layers – # Activity under control of customer # Handling of customer by manager # Repair activities by technician # Internal accounting activity
POKA-YOKES Procedures that prevent mistakes from beginning defects .They are commonly found is manufacturing but also can be used in service processes.
Service Guarantee A promise of service satisfaction backed up by a set of actions that must be taken to fulfill the promise.
Elements of good service guarantee # It is unconditional # Meaningful to customer # Easy to understand & communicate # Painless to invoke # Avoid complexity & legalistic language # Do not quibble or wriggle when customer invokes the guarantee # Make it clear that you are happy for customers to invoke the guarantee.
Quality management: Focus on Six Sigma
Total Quality Management (TQM) Total quality management may be defined as ‘managing the entire organization so that it excels on all dimensions of product and services that are important to the customer. Two fundamental issues, as following –
Quality Specification Design Quality – The inherent value of the product in the marketplace. The Dimensions of design quality – # Performance # Feature # Reliability # Serviceability # Aesthetics # Perceived quality
Cost of Quality The cost of quality are generally classified into four types – # Appraisal cost # Prevention cost # Internal Failure cost # External failure cost
Six Sigma Qualities A statistical term describes the quality goal of no more than four defects out of every million units. Also refers to a quality improvement philosophy and program.
Supply Chain Strategy
Apply a total system approach to changing the entire flow of information, material and service from raw materials supplier through factories and ware house to end customer.
Product classification for supply chain Functional product # Wide range of outlet # Steady consumption # Long-life cycle # Competitive & low profit margin Innovative product # Demand unpredictable # Short life cycle # Greater variety
Out Sourcing Moving some of a firm’s internal activities and decision responsibility to outside providers.
Value Density The value of an item per pound of weight.
Strategic Capacity Management
Strategic Capacity Planning Strategic capacity planning is determining the overall capacity level of capital intensive resource that best supports the company’s long-term competitive strategy.
Best Operating Level Best operating level is the level of capacity for which the process was designed and the volume of output at which average unit cost is minimized.
Capacity Utilization Rate Capacity utilization rate is measure how close a firm is to its best operating level. Economics of Scale Increase volume of output, decrease per unit product cost.
Diseconomies of Scale Increase volume of output, increase per unit cost.
Issues in facility Location
# Proximity to customer # Business Climate # Total Cost*lowest total cost) # Infrastructure available # Quality of labor # Suppliers condition # Other facilities: Distribution facility # Free Trade Zone # Political Risk # Government Berries # Trading Block # Environment Regulation # Host community # Competitive Advantage
Requirements for a product or service caused by the demand for other products or services. This type of internal demand does not need a forecast, but can be calculated based on the demand for the other products or services.
Demand that are not directly derived from the demand for other products.
Types of Forecasting
# Qualitative # Quantitative # Simulation
Basic purpose of inventory analysis –
# When item to be ordered # How large the order should be.
Purpose of inventory –
# Maintain Independence in operation. # To meet variation in product demand # To allow flexibility in production scheduling. # To maintain safe guard for variation in raw material delivery time. # To take advantage of economic purchase order size.
Inventory Cost – # Holding Cost # Setup Cost # Ordering Cost # Shortage Cost
# Single Period Inventory # Multi Period Inventory –
# Fixed order Quantity Model (Q Model) # Fixed time period Model (P Model)
Needle Stitch Factory location is 19/2 Nayabari, Savar, Dhaka-1340, Tel : +880-02-7741822. (E-mail : [email protected]). Needle Stitch is a private companies incorporated under the Companies Act, 1994 on 1996. The owners of the Company except Sponsors are the Bangladesh Shilpa Rin Shangstha (BSRS), Ministry of Textile, Government of the peoples Republic of Bangladesh, and Investment Corporation of Bangladesh (ICB), general public, local financial institutions and foreign portfolio investors. It is a ambotary factory and it has to the quality on supplying based on foreign market. Their main Market is abort. Needle Stitch mainly sells their product to the market through buying house.
Organ gram of Company
Layout plan of the company
Mission and Vision
Sparrow Apparels has divided it organization into two zones – Head office zone and factory zone. The head office is in 30-A, Navana Garden, Kallyanpur, Dhaka-1207 and has 30 employees, and the mills have 50 workers who work two shifts a day. Philosophy feeds into value premises, which help shape vision. Vision is a stretching version of mission, and goals provide a way to pinpoint targets for achieving that mission.
Needle Stitch’s Vision is “To become the market leader in Readymade Garments Business”. The organization holds some philosophies before set their vision, they are:
# Quality is our Trademark and we are committed to Technical Excellence
# People should respect and trust each other in the organization.
# Contribution is the key to success and we believe in teamwork.
Mission Statement of Needle Stitch.
“To become a brand in ambotary’s market”
Findings of the study
An open discussion based on some following important questions were held between me and Md. Delower Hossain (Production Manager) on 20.06.2011 at the time of 10 am for the purpose to gain knowledge about the Garments sector in terms of the Production and Operations management.
Me: Good morning sir. How are you? Md. Delower: Good morning. I am fine by the grace of Allah. Are you well? Me: I am also fine.
Q. 1. Sir, What is the competitive issue of your organization? What is the reason of selecting such a competitive issue?
Price and Quality is the major competitive issue of one/four organization. Because now a days there are the two major elements or we can say major parameter to determine the profit and loss of organization. As open market economy supply and demand is to be balanced due to it supply is more than demand then cost of product will be loss or if demand is more than supply then artificial crisis will be raised. So it should be balanced and due to that it price is not competitive we will be out of the game how competitive and also the quality. It quality is not up to requirement of specific deigning than demand of the product world be loss. So consider the aster expiation we can say price and quality is the major competitive issue of an organization we need to be cost effective and quality not we mark.
Comments: He is a very intelligent. But not higher educated parson.
Q. 2. What is the rate of new product development?
Ans. Rate of new product development depends on demand and fulfill the depraves. So first every should be very specific on demand and expectation and based on that we should do market study and determined what new development of product would be more lacerative and what cost studs for development. So we have gone through world be more competitive and high demand.
Comments: I say, he’s thinking is not good.
Q. 3. Is there any practice of process analysis? What is the result?
Ans: Yes, there is practice of process analysis. Without process analysis. The production would not be successful and faithful as well. For better excellent on process analysis please see one designer which will be much more in details presentation about this analysis.
In the garment sector, I think quality and price are the two important factors for making sense in the competitive market. Our main competitive issue is the Quality. We strictly maintain the quality of our products. We are in the market as for our quality products. We think nothing can be comparable to us like quality to compete and lead the market. For to compete in the global market quality is one of the major issue. Beside it, we also maintain price to lead the local market.
Comments: no commects.
Q. 4. Get the facility location. Is there any study on present facility layout?
Comments: It’s a very good facility layout.
Q. 5. Relevant information on productivity calculation.
Ans. a). clear unnecessary materials. 1.1, remove unused and unusable materials 1.2, clear defective products. 1.3, clear superfluous things and tools. 1.4, remove idle equipment and tools. All these result in clear and study workplace and better work environment. B) Ensure good hoarse keeping. C) Keep machines workplace etc. clear. D) Purse right work standard. E) Train your personal.
Comments: No comments.
Q. 6. How the product quality is maintained?
Ans. A) Supervision. B) Monitor C) On line quality check. D) Individual liable for desire quality and standard. E) Motivation for better quality.
Comments: There are good product quality maintained.
Q. 7. Is there any practice on supply chain strategy?
Ans. Yes, supply chain strategy practice here that is from start to end very process men taint proper way to get better output. We also maintain supply chain management because it ensure minimum inventory and unless it there will be loss of market and low production. It maintains a link of all sectors of a production system Like 4 Comments: Yes, they aware about the supply chain strategy system. Because for customer satisfied and success his business.
Q. 8. The system of service encounter?
Ans. Be responsible individual to his own one/four work and he punished or reordered for better and bead intent output. His permeable system running.
Comments: His not good knowledge of service encounter. Service encounter is a interaction between service provider and customer and baffer core, permeable system and reactive system control.
Q. 9. Reason behind the facility location.
Ans. Less investment, worker abundance, peaceful environment, less noise, less headache, very close to nature, optimum utilization of resource like energy, power, water, gas, less worker migration, self satisfaction.
Comments : just I say, very good facility location and he’s business mind is very strong.
Q. 10, How forecasting on demand is calculated?
Ans. Of course, we strictly maintain forecasting. To keep pace with the customer demand and to avoid the unexpected situations we forecast the market in quantitative way (by data) and then we produce. In order to create more forecasting level in our organization, basically order collection based on the customers are followed. Besides, for special occasion like Eid, Puja and other festival occasions are also targeted.
Market study, new technical applied for better and face the new chotenge and always strive for better man.
Comments: Forecasting is dependent demand and independent demand. Independent for forecasting. So there are maintain.
Q. 11. Inventory management system of the organization. Is there any application of automation on inventory management?
And. Yes, mainly store inventory process system applied mainly manually keep all data record and every 3 month review the all record data and check every think properly maintain and utilization.
Q. 12. Is there any concept of order winner and core competency?
Ans. Yes, reword for good job promotion here punishment for bed work canceling for better in future. We always trying to maintain to order winner and order qualifier in product market.
Comments: He basically based on maintaining their order winner and order qualifier about their product and service market.
The study done on Needle Stitch Company. was very insightful as it gives a first hand account of how POM is practiced in such large organizations in Bangladesh. It became evident through the study that administrative personnel in such organizations are quite aware of POM concepts. However limitation of resources often limits the level of benefits that can be achieved through such practice. One interesting issue that came up during the interviews and discussions is the method of customization of various Production and Operations Management concepts according to the need of the organization.
Needle Stitch Company. is trying to provide the better quality or to maintain the customer satisfaction based on their expectations. Their infrastructure, physical evidence, procurement system and highly experienced personnel are the key factors for their “POWER OF TO ATTRACT CUSTOMERS”. They supply their products across the different districts in domestic market and exports in global market like Middle East, Europe.
On the whole, Needle Stitch Company. can be seen as an ideal organization that is trying its best to adhere to the various concepts and implications of Production and Operations Management. There are still plenty of areas to improve and if those improvements are made then the company would become a leading institute in garment sector and an example for others to follow.
Business Development Process of Berger Paints
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- Operations management
Operations management - Term Paper Example
- Subject: Management
- Type: Term Paper
- Level: Masters
- Pages: 10 (2500 words)
- Downloads: 4
- Author: magdalena42
Extract of sample "Operations management"
Tactical issues are inclusive of structure and layout of the plant, methods of project management, selection of equipment, and their replacement. Operational issues, on the other hand, include control and scheduling of production, management of inventory, control and inspection of quality, handling of materials and traffic, and policies for the maintenance of equipment. This paper aims to discuss the theoretical approaches of operation management and then provides an analysis of the manner in which a restaurant, Tasty Delights, can ensure that their suppliers meet their need for raw materials and also provides an analysis of the operation techniques to be employed in both quality and supply.
Introduction Operation management carefully focuses on process management in production and distribution of services (Brown et al, 2008:98). Overall activities are inclusive of creation of products, development, and management of products and services. Activities related to this include quality control, storage, process evaluation, and logistics. The greatest focus is on process effectiveness and efficiency. Operations management is inclusive of substantial analysis and measurement of internal processes.
The nature of operations management is dependent on the services or products that the organization deals with. Operations management is made up of various parts that enable the organization to run smoothly and achieve its set goals (Waters, 2009:198). These include: Procurement practices which deal with the guidelines for the purchase of various products and materials form vendors and suppliers including insurance, legal services, computers and others. Management control and coordinating function which includes a wide range of operations aimed at ensuring that the goals set by the organization are being met consistently in an efficient and effective fashion (Waters, 2009:198).
Product and service management which focuses on the entire organization’s operations rather than the management of a service or a product seen in service and product management for food service industries (Waters, 2009:198). Quality management which is vital in the operations management effectiveness with emphasis on continuous improvement. Quality advances including total quality management and benchmarking have resulted in the operations management advances as well (Waters, 2009:199). Distribution channels which deal with distribution means and depends on the nature of the service or product (Waters, 2009:199).
Enterprise resource planning which refers to utilization of software applications in the integration of external and internal functions of the organization. Via the facilitation of information flow between HR, inventory control, and accounting, decision making, and planning are made easier (Waters, 2009:199). Facilities management since the effectiveness of operations management is dependent on the effective management of buildings, signage, computer systems, lighting and others (Waters, 2009:200).
Supply chain management which is the combination of science and art for the improvement of an organization’s raw components that it needs for the making of service and products and delivery to the customers (Waters, 2009:200). It has five basic components which are; planning, sourcing of supplies, making or manufacturing, delivery, and return of defective products. This paper will aim to discuss these
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70 Operations Management Essay Topics
🏆 best essay topics on operations management, 👍 good operations management research topics & essay examples, 🌶️ hot operations management ideas to write about.
- Canbide Corporation Operations Management Tools This paper focuses on individual problems and potential solutions of Canbide Corporation with an emphasis on the need to have managers who are experienced to use analysis tools efficiently.
- Franklin Equipment Ltd Company’s Operations Management The purpose of this paper is to discuss the criteria used by FEL to assign members of the project team, the importance of international projects and possible ethical dilemmas.
- Operations and Supply Chain: Management Course The course serves as a real eye-opener in terms of what gravity the choice of the operation strategy and framework has on the overall efficacy of an organization.
- Non-Alcoholic Beverage Industry’s Operation and Management The paper regards the non-alcoholic beverages sustainability in the context of company analysis. It discusses organizational hierarchy development and finance raising.
- The Oasis Company Operations Management The Oasis Company has been in business for quite a while (since the 1990s). The essential purpose of the organization under analysis concerns providing flowers.
- Operations Management and Productivity Operation management aims at ensuring that functions in a business are conducted in the most efficient manner, so as the end results are satisfied customers and reduced cost of production.
- EBags Company: Operations Management Analysis EBags had big expectations for the opportunities that the European market supposedly had in store for the company since there was a niche that the entrepreneurship was going to fill.
- Airbus Company Systems and Operations Management In the context of the Airbus and its integration within business, systems and operations management is of significant importance in diverse ways.
- Abasco Company: Operations Management Although Abasco, Inc. has been developing at a rather fast pace in the manufacturing department, it has been showing comparatively low performance rates since recently.
- Lenovo Group Ltd.’s Operations and Information Management The purpose of this paper is to provide an overview of operations and information management and related concepts.
- Starbucks Operations and Inventory Management The paper provides a brief introduction about Starbucks and current academic literature in regards to the company inventory management.
- American Workplace and Operations Management The paper reviews “State of the American Workplace” analysis by Gallup and provides applications of operations management concepts to improving employee engagement.
- Toyota’s vs. Coca-Cola’s Operations Management The adoption of proper operations management is an important success factor for leading global companies, namely Coca-Cola and Toyota.
- General Motors Company: Operations Management Concepts The present essay analyzes the current situation at General Motors and provides some recommendations for effective operations management.
- Heathrow Airport’s Service Operations Management The study evaluates service management at Heathrow airport and evaluates actions and measures that have been taken to improve the service quality at the airport.
- Local Food Venture and Its Operations Management Building a small business enterprise is a complex task. This case study examines a model of expanding a local food venture to a permanent location and franchise.
- Worldwide Chemical Company’s Operations Management The current “fix it” approach maintained by the Worldwide Chemical Company is ultimately faulty. It leads to the decreased first-quality product yields and on-time deliveries.
- Roche Company’s Operations Management This report examines three of Roche’s OM decision areas, compares and contrasts the organisation with another firm using the 4Vs of operations.
- Oman Refinery Company’s Operations Management T report aims to analyse critically ORPIC’s existing operations management practices, focusing on such areas as HR, quality management, and supply chain.
- Big Bone BBQ and Wicked Wings Restaurants’ Operations Management The current system of Big Bone BBQ is successful, but it does not realize its full potential due to a lack of automation that leads to imprecision and considerable wastage.
- Launching an Airline: Operations and Management Launching an airline requires a deep understanding of the market forces. The industry has many challenges, from stiff competition, to fluctuating oil prices, and policies that may hurt profitability.
- Samsung Group’s Supply Chain and Operation Management Over the past few decades, Samsung has become the household name that has been integrated into every facet of people’s everyday life.
- Financial Operation Exposure Management Principles There are many principles that a company can implement to counter financial operation exposure. The definition of operating exposure affirms that it involves unexpected changes.
- Operations Management of Logistics and Supply Chain The effective operations management of logistics and supply chain can deliver various goals such as cost reduction, timely response, waste reduction, and improved profitability.
- Lean Process and Operation Management The lean process applied along with the operations management is the popular paradigm that affects the functioning of companies and results in the rise of positive shifts in them.
- Construction Company’s Operational Risk Management This work presents an operational risk assessment connected to standard masonry techniques and procedures in the development of five-story apartment blocks.
- Nutmeg Enterprises’ Operations Management In the case study of Nutmeg Enterprises, the operational framework of the beverage manufacturer and distributor is provided.
- Metrics and Performance Measurement in Operations Management Metrics is indeed a powerful management tool in aligning company strategies and objectives and ensuring people are working towards a common direction.
- McDonald Corporation: Operations Management and Productivity In all the restaurants under McDonald Corporation around the world, there are a number of operations that are related to the overall organizational strategy.
- Azzaz Shop’s Operations and Information Management Azzaz is a mobile phone and accessories retailer based in England, owned by Lewis. The business started with a single shop, which Lewis has grown into a chain of eleven.
- Project and Operation Management Essentials Operation management can be defined as a system of theories and strategies aimed at optimizing the processes occurring in the setting of entrepreneurship or aimed at completing a specific project.
- General Motors Operation Analysis: Project Management Speaking of General Motors, the company’s operational objective is improving performance and the level of customers’ satisfaction.
- Production and Operations Management Depreciation of products means lower prices for goods produced in mainland China. Products with a lower price may increase exports from both Hong Kong and mainland China.
- Online Grocery Business: Operations Management The project can have one and more critical paths. When a project has multiple critical paths, project risks increase according to the number of paths.
- “Operations Management” Term in Academic Literature This paper is aimed at discussing the way in which the business notion of “operations management” is introduced in the academic literature.
- Air New Zealand Airline’s Operations Management This paper analyzes the internal and external environment of Air New Zealand with a view to understanding the main factors influencing its operational plans.
- Transport Efficiency Through Operation Management Operations management is one of the management fields which are increasingly becoming relevant in the competitive business environment.
- Operations Management: Factors and Approaches Operations management is critical for any business because it can be used for effective work that ensures the possibility to meet the overall business objectives.
- Emergency Operations and Its Management This essay discusses emergency operations centers, and plans, preparing the populace, the press role, risk communication, and training and preparedness exercises.
- Operations Management: McDonald’s Self-Service Kiosks The self-service kiosks can be an outstanding solution in order to improve and enhance the operational flow of the McDonald’s restaurant in DC, Tenley town.
- CB&I Firm’s Operations and Supply Chain Management CB&I is an American construction and building company that also supplies raw materials to various small and medium-sized firms.
- Operations Management and Production System: Case of Olive Garden Restaurant The presented paper is devoted to the discussion of operations management and production system using the case of Olive Garden restaurant
- Linear Programming Operations Management Linear programming operations management is a mathematical strategy that is employed for arranging scarce or limited resources effectively while performing various tasks.
- Operations Management: The Case of Concept Design Services Operations management is the approach to managing a range of resources that are used in order to manufacture certain products or propose specific services.
- Operations Management in Business Operations management is described as the organization of processes used to produce and distribute products and services. There are five main objectives of operations management.
- Introduction to Operations Management Course The “Introduction to management” course built a strong foundation of knowledge connected with the organization’s peculiarities, management strategies, and organization operations.
- Combat Stress and Operational Stress Management Combat and operational stress is emotional and physiological stress which is a direct result of dangers faced in combat or the mere tension of being in combat.
- Operations Management in Thai-Lay Fashion Company Ltd. Thai-Lay is a textile manufacturing company in Hong Kong with its markets situated mainly in Europe. The company produces a wide range of ready-made garments for adults and children of both sexes.
- Thai-Lay Fashion Company’s Operations Management The paper reviews operations management in business with reference to the Thai-Lay Fashion Company Ltd., which is situated in Hong Kong.
- Operations Management: Ford vs. Firestone This paper is an analysis of Ford vs. Firestone case “Death on the Highway: Quality Problems at Ford and Firestone” to unearth the operations management crisis in the two companies.
- The Concept of Operations Management Operations management (OM) is defined as the design, operation, and improvement of the systems that create and deliver the firm’s primary products.
- The Role of Technology in Operations Management The benefits of technology can be seen directly associated with facilitating the processes and the resources, which operations management is directly handling.
- Innovation in Operation Management – Personal Experience To overcome the different challenges faced by companies, they must put in place some strategies like differentiating their products or services from those of the competition.
- Hard Rock Café’s Operations Management and Productivity The case deals with Hard Rock café, the modest pub in London, which has grown exponentially within a very short span of 30 years.
- WalMart Stores’ Operation Management Operation management is the process that transfers inputs such as raw materials and labor into output in the form of finished goods and services.
- Samsung Electronics: Operations Management Performance Objectives In Samsung Electronics, it can be stated that one of the departments responsible for quality is Corporate Technology Office.
- Hard Rock Café: Operations Management and Productivity This paper describes ten operations and performance management solutions at Hard Rock Café that help create the link between raw data processing and the final product.
- Azure: Service Operations Management Overview The operation that Microsoft nurtures provides customers with numerous cloud services that are assembled under the name of Azure.
- Operations and Supply Chain Management The principal task of this essay is to explain what can happen if a project stage is not completed and if a stakeholder decides not to participate in the project implementation.
- The Operations Process and Types of Training Management in the Army Training is a significant aspect of improving the skills of soldiers and preparing them for upcoming or potential operations.
- Operations and Information Management of CC Music The given report outlines the main features of CC Music, a company founded by Chris and Clive. It focuses on the provision of specific services to bands that include social media marketing.
- Operations Management Research Operations management is connected directly to the value stream and is thus tasked to maximize its effectiveness and efficiency.
- Operational Management: the Case of Apple, Inc. The development of a solid plan is possible after analyzing the operationalization management strategy of Apple and developing recommendations based on the operational theory.
- Operations Management Definition Operations management is an essential process that uses raw materials to turn them into goods and services. This phenomenon is connected with the supply chain.
- Strategic Shipping Operations Management: Liquefied Natural Gas This research analyzes some commercial and technical strategies most beneficial to facilitate the transportation of LNG with specialized designed LNG tankers.
- Human Resource Strategy in Operations Management Human resources management and operations management is immensely closely related. The functions of human resources are to search for candidates for vacant positions.
- Operations Management of a Care Facility for the Elderly Any institution dealing with the provision of care to dependent elderly persons should ensure that its strategies are broad enough to cover the wide range of needs of the elderly.
- Operation Management and Value Chain in Healthcare One of the main challenges in healthcare is that service cost reduction should not affect health outcomes in patients.
- Operations Management Trends and Future Operations management has evolved and changed over the years, affecting areas such as manufacturing and service.
- Nissan Motor Company: Operations Management To ensure financial stability and a strong position in the target market, recently, Nissan has decided to reorganize its operations strategy.
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StudyCorgi. (2022, September 5). 70 Operations Management Essay Topics. Retrieved from https://studycorgi.com/ideas/operations-management-essay-topics/
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Operations Management Term Paper
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Production and operations management concern with the conversion of inputs into outputs, uses of physical resources, so as to provide the desired utilities to
The nature of operations management is dependent on the services or products that the organization deals with. Operations management is made up of various parts
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