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It help desk, locations: johnstown, pa • murrysville, pa • youngstown, oh, position summary.

As an IT Help Desk, you will be a valued and trusted member of the NCDMM team, reporting to the IT Infrastructure & Facilities Manager. You will help with IT related tasks, specifically being responsible for helping users with day-to-day computer and software issues, as well as being highly involved in strengthening our Cyber Security Posture.

Essential Functions

• Help secure LAN, WAN, and Cloud Infrastructure
• Work with Azure Endpoint Manager and the Azure Security and Compliance Center
• Working with Azure Cloud Services and Azure Active Directory
• SharePoint site administration
• Helping setup new hardware
• General help desk support
• Website content development
• Website management, maintenance, and administration
• Direct project support
• Other activities as directed by direct supervisor

Required Education and Experience

• Associate’s Degree in Computer Science or Information Systems
• Excellent oral and written communication skills
• Proficient in Microsoft Office, particularly Word, Excel, PowerPoint
• Experience with Microsoft SharePoint, Dynamics, and Teams
• Experience or knowledge of general website administration
• Experience with WordPress is a plus

Requirements:

NCDMM/America Makes, as a government contractor, is required to verify all employees through the E-Verify system to confirm eligibility to work in the United States.

Apply Online

If you have any questions please contact Diane Chesnutwood, Human Resources Director, at [email protected] .

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Visit SupportHub to browse, get answers, and request technology help.

• Get help with technology, transportation, and more
• For technical questions that cannot be answered in the self-serve section, there is a system that allows users to create and submit a help desk ticket. An agent will call those users back to resolve the issue.
• Login with your NYC Schools Account or DOE Student Account to track requests for further technology help.
• Staff can sign in with their DOE username and password.

SupportHub also has the first-ever DOE Education Virtual Assistant (Eureka), which provides more help, and the same phone number for the Help Desk is still available (718-935-5100).

Related Links

• One Account for All
• New York City Schools Account (NYCSA)
• Google Classroom
• Microsoft Teams
• Tools for Keeping Children Safe Online

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Test Administrator

Department of the army, military entrance processing station (meps).

About the Position: Administers written or computer based Armed Services Vocational Aptitude Battery (ASVAB) Enlistment Tests at Military Entrance Processing Station (MEPS) or other remote testing sites to determine individual qualifications for military service enlistment. This position does not provide guaranteed work hours each week, and work will be assigned on an intermittent "as needed basis". Intermittent employees are not eligible for benefits . Incentives may be authorized.

• Accepting applications

Open & closing dates

04/10/2024 to 12/31/2024

$17.35 - $23 per hour

Pay scale & grade

• Cumberland, MD
• Batavia, NY
• Show more locations (55)
• Binghamton, NY
• Buffalo, NY
• Fort Hamilton, NY
• Horseheads, NY
• Jamestown, NY
• Morrisonville, NY
• Newburgh, NY
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• Plattsburgh, NY
• Queensbury, NY
• Rochester, NY
• Syracuse, NY
• Watertown, NY
• Ashtabula, OH
• Barnesville, OH
• Cleveland, OH
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• Youngstown, OH
• Zanesville, OH
• Allentown, PA
• Altoona, PA
• Amberson, PA
• Chambersburg, PA
• Clarion, PA
• Grove City, PA
• Harrisburg, PA
• Johnstown, PA
• Kingston, PA
• Lancaster, PA
• Meadville, PA
• Mechanicsburg, PA
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• Pittsburgh, PA
• Reading, PA
• Saltsburg, PA
• State College, PA
• Washington, PA
• Williamsport, PA
• Alleghany County, VA
• Colchester, VT
• Rutland, VT
• Clarksburg, WV
• Morgantown, WV
• Wheeling, WV

Telework eligible

Travel required.

76% or greater - You may be expected to travel for this position.

Relocation expenses reimbursed

Appointment type.

Permanent -

Work schedule

Intermittent -

Competitive

Promotion potential

Job family (series).

0303 Miscellaneous Clerk And Assistant

Supervisory status

Security clearance.

Not Required

Position sensitivity and risk

Non-sensitive (NS)/Low Risk

Trust determination process

Suitability/Fitness

Announcement number

CHDE240000001033DS

Control number

This job is open to.

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

• Conducts specified aptitude examination sessions ranging in size from 1 to 40 person (enlistment tests), and 1 to 250 persons (student tests).
• Instruct applicants on testing procedures and starts, observes, times, and ends the test or test segment as directed.
• Utilize computer systems and software to administer computer-based enlistment and student aptitude tests.
• Responsible for the security and accountability of student test booklets, at home, during transport, and at the testing location.

Requirements

Conditions of employment.

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• The duties of this position require you to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles.
• This position has a requirement to lift up to 30 lbs. in the regular performance of duties.
• This position requires you to work on an intermittent or unscheduled, on-call basis.
• This position has a Temporary Duty (TDY) or business travel requirement of 100% of the time. This position requires 100% travel away from the duty station to conduct testing in remote locations or at schools.

Qualifications

• Computer Literacy
• Customer Service (Clerical/Technical)
• Integrity/Honesty

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• One year trial/probationary period may be required.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• This is a(n) Human Capital and Resource Management Career Field position.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

• Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position.
• Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position.
• Qualified. Candidates in this category meet the minimum experience requirements for the announced position.

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

• Your resume may be submitted in any format and must support the specialized experience described in this announcement.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
• For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
• For additional information see: What to include in your resume .
• Cover Letter, optional
• Most recent Performance Appraisal, if applicable
• This position has an individual occupational requirement and/or allows for substitution of education for experience. If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible. See: Transcripts and Licenses

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application ( https://apply.usastaffing.gov/ViewQuestionnaire/12381033 ).
• Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
• After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
• You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
• It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
• Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center .

Agency contact information

Army applicant help desk.

https://portal.chra.army.mil/hr_public?id=app_inq

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request

Required Documents

How to apply, fair & transparent.

This job originated on www.usajobs.gov . For the full announcement and to apply, visit www.usajobs.gov/job/785999900 . Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

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Learn more about

U.S. Military Entrance Processing Command

Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army. The Army values diversity of perspectives, backgrounds, cultures and skills, which connects employees to organizations that are committed to building an inclusive work environment where they can contribute to their fullest potential. This is an open continuous announcement. Applicants will be referred to selecting officials as vacancies occur. First cut-off date will be 15 days after announcement opens and as needed thereafter. Pay will be calculated based on locality. This position does not provide guaranteed work hours each week, and work will be assigned on an intermittent "as needed basis." This position will NOT lead to a full-time position. Intermittent employees are NOT eligible for benefits (Health and Life Insurance) (Annual and Sick Leave).

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How to Become a Help Desk Support

Step 1: Understand the job description and responsibilities of a Help Desk Support

What does a help desk support do.

A Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support typically requires 3-5 years of related experience.

IT help desk support staff help in resolving any IT related issues in an organization.

IT Help Desk Support Job Description and Requirements.

IT help desk support staff helps end users, employees, and companies, efficiently use IT hardware and software and address issues or challenges that may arise from using them.

Their job description primarily entails providing users with all hardware and software technical support.

The IT help desk support staff installs, configures, and tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels.

Step 2: Learn best tips to become a Help Desk Support

Best tips for those who want to become a help desk support.

Here are some tips to become a Help Desk Support.

Identify and evaluate the problem level.

Gauge the customer’s technical level.

Check for previous support tickets.

Take detailed, useful ticket notes on every interaction.

Direct customers to self-service solutions like Q&A, forums, and video.

Step 3: View best colleges and universities for Help Desk Support

Best colleges and universities for help desk support.

• Butler University
• Carroll College
• Cooper Union
• High Point University
• Princeton University
• Providence College

Step 4: Think about whether is it worth to be a Help Desk Support

Is being a help desk support worth it.

Intellect Solutions understands the help desk function is not just about people logging incidents.

Our Global Service Desk integrates people, products and processes for speedy incident resolution, improved end-user productivity, and optimal service quality.

Further, Intellect Solutions performs software system maintenance including site monitoring/analyses, system upgrades and enhancements, lifecycle maintenance and support, inventory software applications, and associated documentation such as licenses.

An effective help desk can easily convey a message that your business is customer-centered rather than focused on sales.

Whether you need one centralized help desk or several depends on the size of your business.

Step 5: Prepare relevant skills for being a Help Desk Support

What skills do you need to be a help desk support.

There are many skills required to succeed in this role, which vary in importance depending on the exact role and department size.  The daily workload for this job will be highly dependant on these skills: Computer Troubleshooting, End-User Training, Help Desk / Desktop Support, Issue Resolution, Laptop Repair, Mobile Computing, Mobile Device Support, Password Resets, Solution Delivery, Solution Management, Technical Troubleshooting, User Guides.  Some of the more basic skills required are: General Office Software, IT Help Desk Software, Operating System.  By growing your skills to reflect the ones mentioned, you are more likely to succeed in this role, and move forward to a more senior position.

To improve your performance as a help desk support professional, you need to develop certain skills and qualities.

In order to excel in your help desk support career, you need to possess certain skills and qualities.

Patience creates room for greater service; it allows the help desk support staff to take enough time to better understand the customer’s problems.

To work in an IT help desk support position requires technical skills and advance computer skills.

Step 6: View average salary for Help Desk Support

How much does a help desk support make.

The average salary range for a Help Desk Support is from $60,805 to $75,537. The salary will change depending on your location, job level, experience, education, and skills.

Average salary for Help Desk Support jobs

• Help Desk Director
• Help Desk Support Specialist IV
• Help Desk Support Specialist II
• Help Desk Supervisor
• Help Desk Manager

Step 7: Find relevant Help Desk Support jobs, and apply.

Looking for help desk support jobs.

Here are some Help Desk Support jobs in the United States.

Step 8: Explore Career Path of Help Desk Support

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Our team of specialists is excited to assist you with any questions you have about the educator workforce, including preparation, certification, placement, professional learning, educator evaluation, educator ethics and professional practices, and educator recognition programs.

Help desk phone assistance is available at 517-241-5000 Monday – Thursday 8:05 am to noon and 1:05 pm to 4:55 pm. Emails are read and responded to during normal business hours.

While we make every effort to avoid call wait times and respond to emails as soon as possible, there are times of the year that are busier than others. To best assist you, we recommend reflecting on the topic of your question and directing it to the appropriate email below. Please direct your question to only one of the email addresses. If it is better served by a different group in our organization, we will make sure it gets to the appropriate representative.

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Frequently Asked Questions

Does accelerate education provide materials.

Some courses do require additional materials, such as a novel to read or art paper and colored pencils, or some other material needed. In some cases, such as graph paper or word processing software, suitable items are suggested or offered to download for free. For specific materials needed, a list of materials is provided so that schools or students can acquire these items.

Does Accelerate Education provide technical support?

Accelerate Education provides technical support five days a week, Monday – Friday, from 8 am to 10 pm, Eastern. See our support page for more information.

Can I get a diploma from Accelerate Education?

In order to receive a diploma from us, a student needs to be enrolled in our Academy and meet the graduation requirements. See our Academy page for more information.

How do students and teachers interact with each other?

Students interact daily through email, phone, and synchronous sessions, which can be scheduled directly with the teacher to suit a student’s schedule.

Am I required to be in class at a specific time every day?

Students are required to complete their work according to the pacing guide, which is determined by the start and end dates. Working at a steady pace will allow on-time completion of courses, but a student’s daily schedule is up to the student and parent. Synchronous sessions will be scheduled by the student and are flexible.

Will I receive a transcript?

Final grade reports are sent via email to all students and observers upon course completion. Official transcripts with a stamped seal are only sent as requested. Official transcripts are only needed for college applications or when transferring credits to another school.

How can I check on my child's progress?

Parents are enrolled as observers in their child’s courses. As long as a valid email is provided, observers and students are emailed weekly progress reports. Additionally, observers may log in to our learning management system at any time to see grades, pacing, course material, and teacher feedback. Contact information is present within the course so that a parent may contact the student’s teacher.

These Grants Could Help Students With Disabilities Access Jobs, Training

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The U.S. Department of Education is investing $236 million into a perennial challenge in education: Helping young people with disabilities move from K-12 schools to post-secondary programs and the workforce.

School districts, state education and health agencies, higher education institutions, Indian tribes, and nonprofits will have a chance to compete for a slice of the funding, which aims to support innovative proposals to tackle this tricky and challenging transition.

The Education Department expects to allocate around 23 to 29 grants of $8 million to $10 million apiece, for up to five years.

While the program isn’t brand new, this is the largest pot of money that has been made available so far—the most recent round of grants allocated just under $200 million.

AI is going to improve the skill set of a worker. That gives me hope that we can diversify our workforce to include as many people as possible.

It’s also the first time that the grants can be directed to nonprofits and higher education institutions, a change made possible through congressional action.

And it’s the first time that the grants have centered in part on two particular technology-related goals: enabling people with disabilities to succeed in jobs or professions that involve the use of technology; or using or creating technologies to support people with disabilities in the workplace.

Proposals can focus on either of those technology-related priorities or they can address one or more of three other areas: helping people with disabilities who have been incarcerated or otherwise involved with the justice system transition to careers and higher education; assisting people with disabilities developed after birth in career development and post-secondary schooling; and helping “disconnected” people with disabilities—such as people from low-income families, those experiencing homelessness, or kids who were in foster care—as they enter the workforce or continue their education.

Applicants’ proposals can aim to help people with a wide range of disabilities. They include physical disabilities (such as mobility impairments or chronic health conditions), sensory difficulties (such as blindness or deafness), intellectual disabilities (such as developmental delays or cognitive challenges), and mental health conditions (such as anxiety, depression, and bipolar disorder).

Those disabilities collectively impact a significant chunk of the population. In fact, more than a quarter—26 percent—of adults live with a disability, according to data published by the Centers for Disease Control and Prevention in 2018.

And 7.1 million students ages 5 through 21 received services under the Individuals with Disabilities Education Act, the main federal law for students in special education, during the 2022-23 school year .

‘New possibilities for individuals with disabilities’

The competition was designed to “truly promote innovation in the space of rehabilitation services,” said Danté Q. Allen, the commissioner of the Rehabilitation Services Administration in the department’s Office of Special Education and Rehabilitative Services.

“There are a number of new technologies out there, like artificial intelligence, that may be opening new possibilities for individuals with disabilities to take part in jobs that were previously not seen as fitting for that individual with that particular disability,” Allen said. “I would personally love to see how those technologies can be applied in a way that would redefine what we see as opportunities for individuals with disabilities.”

Eleazar “Trey” Vasquez III, a professor at the University of Central Florida and director of its Toni Jenkins Exceptional Education Institute, sees possibilities, too. He noted that data from the Massachusetts Institute of Technology showed that when AI is used properly, it can boost worker productivity significantly.

“AI is going to improve the skill set of a worker,” he said. “That gives me hope that we can diversify our workforce to include as many people as possible.”

Applications for the grants were made available on April 9, and the department would like applicants to notify the agency of their intent to apply by April 23. Applications are due on July 8.

The department will be hosting an informational, pre-application meeting to field applicants’ questions on May 1 at 1:30 p.m. ET.

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