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Automotive Service Advisor Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the automotive service advisor job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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  • Under the direction of Management, assist in various aspects of customer care, work order and register assistance, and facility maintenance
  • Work with the management team to react to customer service issues, customer complaints, and/or business opportunities
  • Under the direction of management, executes promotions, sales tactics, spiffs and sales incentives
  • Provide accurate estimates for all the services or repairs recommended
  • Meet or exceed sales quotas set by management
  • Establish/determine customers method of payment
  • Provide estimates for labor and parts
  • Personally turn over to the service manager or other designated management representative, customers with complaints that cannot be satisfied at the ASM level
  • Properly, thoroughly and legibly write repair orders for the categories of work designated by management
  • Perform other specific administrative functions as directed by service management
  • Remain continuously posted on the shops workload to determine the kind of work the shop can quickly accommodate
  • Report any situation or condition to management that jeopardizes the safety, welfare or integrity of the dealership, its employees or customers
  • Monitor all special order parts and make sure all boards are up to date
  • Check all warranty follow up and make sure all team log books are up to date
  • Managing your own work in process and providing excellent customer service
  • Providing a complete and accurate written cost estimate for labor and parts
  • Test driving the vehicle with the customer
  • Implementing and maintaining a service marketing program
  • Managing telephone inquiries regarding appointments
  • Contacting customer regarding any changes in the estimate or promised time
  • Responding to all open repair orders
  • Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
  • Extensive product knowledge or the ability to obtain product knowledge
  • Ability to problem solve and pay strong attention to detail
  • Ability to maintain proper dress code and professional appearance in accordance with dealership policies
  • Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
  • Strong verbal communication skills
  • Ability to add, subtract, multiply , and divide in all units of measure
  • Excellent customer service and negotiation skills
  • Excellent verbal and written communication skills
  • Ability to compute rate, ratio, and percent, and to read and interpret bar graphs

8 Automotive Service Advisor resume templates

Automotive Service Advisor Resume Sample

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  • Inspecting vehicles and recommending additional services needed
  • Consulting with customer on applicable service specials and additional options

Automotive Service Advisor Resume Examples & Samples

  • Applicants must have 3-5 years of experience

Supervisory Automotive Service Advisor Resume Examples & Samples

  • Assigns work orders based on knowledge of specialty skills possessed by each technician, and assigns work orders accordingly to promote the highest level of shop productivity
  • Researches and makes recommendation for application of new products, equipment and services as applicable to automotive repair and parts service
  • Maintains appointment schedules and ensures availability at the time of scheduled repair work
  • Prepares customer work order estimates and repair orders, and lists vehicle repairs, systems diagnostics and symptoms on electronic repair orders and issues parts as applicable
  • Responds to customers inquiries and assists them in a prompt and friendly manner
  • Obtains customer written authorization to commence repairs prior to ordering parts
  • Responsible for logging parts and labor, preparing invoices and collecting payment from customer for merchandise and/or services obtained
  • Maintains electronic files and logs of inventory, materials, etc
  • Sells automotive parts, labor and accessories, and identifies source for purchasing special order parts
  • Directs the orderly flow of vehicles and equipment in and out of the Automotive Service Center
  • May drive customer vehicles to ascertain proper repair and to determine effective repairs
  • Supervises shop nonexempt sales personnel
  • Ensures the automotive service shop complies with policies and procedures as prescribed by respective Navy Base Commander and Navy Exchange directive, including environmental policy and procedures
  • Recognizes issues affecting policy and/or procedure, and develops solutions subject to further discussion and approval by management
  • May supervise the automotive shop in the absence of the Automotive Service Center Manager
  • May provide administrative supervision (leave approval, work scheduling, etc.) over skilled trades (CT) associates assigned to the Automotive Service Center
  • May open or close the Automotive Service Center for daily business operations
  • Works under the supervision of the Automotive Service Center Manager, who establishes priorities and scope of assignments
  • Review of work is minimal and generally only in terms of overall effectiveness and achievement of objectives
  • Incumbent carries out assignments independently, relying heavily on his/her own experience
  • Incumbent is recognized as a subject matter expert in the assigned area of responsibility
  • Incumbent exercises tact, good manners and courtesy while serving and assisting customers
  • 1 year responsible experience in retail sales or automotive retail sales that demonstrated the ability to perform satisfactorily in the position to be filled
  • 1 year of experience that provided a background in automotive customer service, automotive parts and repair and the ability to supervise automotive service operations

Experienced Automotive Service Advisor Resume Examples & Samples

  • Setting, confirming and preparing for appointments to expedite the customer’s service experience
  • Strong desire to provide an exceptional customer experience
  • Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills

Automotive Service Advisor Rivertown Toyota Resume Examples & Samples

  • Follow-up with customers on the status of their vehicle
  • Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information
  • Valid in-state driver’s license and must maintain an acceptable, safe driving record
  • Handle minor customer complaints and/or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems
  • Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller’s inquiry
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed
  • Present a service menu of recommended maintenance services to every service customer
  • Make a genuine effort to sell the maintenance services due on every service customer vehicle according to the services to Road to a Sale
  • Give every customer an accurate estimate at the same time the repair order is initially written
  • Meet or exceed sales objectives set by management
  • Document flat rate time or other required timekeeping according to the service department and/or manufacturers procedures
  • Maintain a record of special order parts status
  • Provide additional vehicle problem/complaint information to the technical staff as needed
  • Confirm service appointments by telephone the day before the customer is scheduled to arrive
  • Contact service customers when their vehicles work is finished
  • Be knowledgeable of products and services
  • Promptly meet and greet service customers in a friendly and courteous manner
  • Listen to customer’s reasons for bringing in their vehicle to the service department
  • Offer logical diagnostic services or repairs to satisfy customers concerns
  • Sell the proper repairs and/or services responsible to customers perceived needs
  • Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide
  • Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership
  • Separate and distribute repair order copies according to department policy
  • Maintain a service scheduling form (route sheet) on a thorough, accurate and continuous basis
  • Properly document repair order changes
  • Carefully inspect every finished repair order for proper completion, pricing, accuracy and legibility
  • Maintain a record of carryover vehicles
  • Maintain communication with the technical staff regarding job status changes
  • Inform the sales manager of potential new vehicle sales customers
  • Must be able to write clear and precise repair instructions
  • Obtain customers signature on PO
  • Continuous communication on jobs throughout the day
  • Coordinate with manufacturer and/or extended warranty companies for approval in advance of repairs
  • Test drive vehicles when necessary
  • Be customer oriented
  • Able to work in a fast paced environment
  • Experienced customer service professionals interested in working in a dealership environment
  • A MINIMUM of 3 years experience as a Service Advisor
  • Prior experience working with ADP systems in an automotive environment is required
  • Prior experience as an automotive technician a plus
  • Toyota Experience a plus!!
  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations
  • Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering
  • Valid Driver's License
  • Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction
  • Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations
  • Effectively communicates with all store associates, management, and customers
  • Ability to exercise judgement and to work independently
  • Strong cash handling skills, including the use of POS systems
  • Demonstrated consistency, accuracy and follow-through
  • Frequent standing and walking for long periods of time
  • Climb up and down ladders to retrieve and stock merchandise
  • Communicate effectively in person, by telephone, or by using telecommunications equipment
  • Visually verifies information, often in small print
  • Days, Nights, Weekends, Holidays
  • Perform inventory controls and keep quality standards high for audits
  • 1 year experience in logistics, warehousing or similar
  • Hazmat and/or Forklift certification preferred
  • Acts as first point of contact for Ride Share customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and services that allow the customer's car to run at peak efficiency; adheres to our Customer Care Process standards to meet customer expectations
  • Conduct and participate in thorough visual inspection process and accurately complete the appropriate Vehicle Inspection Form
  • Responsible for the organization and productivity of the service business through work order and register transactions, including ensuring that customers receive thorough Ride Share vehicle inspections, and service and replacement part knowledge
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions, and the ability to apply mathematical formulas to calculate commissions and discounts
  • Must be able to work full-time (Days, Nights, Weekends, Holidays)

World Class Automotive Service Advisor Resume Examples & Samples

  • Meet and greet service customers promptly in a professional and courteous manner
  • Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
  • Provide leadership to your team
  • Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
  • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
  • Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
  • Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer
  • Meet requirements of the state and federal law for automobile repair and consumer protection
  • MINIMUM 5 YEARSexperience in a Dealership or Luxury Sales/Service Industry is required
  • Leadership goals

Bilingual Automotive Service Advisor Resume Examples & Samples

  • Answer incoming calls on the department’s 800 repair line
  • Build and maintain professional working relationships with customers, vendors and sales groups
  • Contact customers and sales groups to advise on maintenance issues via phone and e-mail
  • Oversee service and repairs on enrolled vehicles
  • Negotiate parts and labor pricing with repair facilities
  • Recommend and authorize maintenance services to repair facilities and drivers
  • Review service and repair requests to ensure proper application
  • Issue purchase orders to repair facilities
  • Process repair invoices for payment
  • Communicate billing procedures and requirements to repair facilities
  • Provide bi-lingual technical support to customers and sales team for all types of maintenance and repair
  • Must be fluent in both written and spoken English and French
  • Must be authorized to work in Canada and not require sponsorship by our company for this position now or in the future
  • Minimum Class A Provincial Licensed Automotive Technician Certificate
  • Minimum six months of customer service experience
  • Minimum one year of experience in the automotive and/or truck repair field
  • Technical knowledge of automobile and/or truck maintenance and repairs
  • Basic PC knowledge and typing skills
  • Valid Passport with ability to travel to the United States for training
  • Able to work Monday thru Friday, 9am – 6pm
  • Automotive and/or truck dealer experience preferred
  • Ability to work independently as well as with a team
  • Greets customers as they enter the Center and ensure that their repair concerns are addressed immediately
  • Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems conducting inspections; examining service schedules
  • Answers the telephones and address customer concerns
  • Prepares estimates and repair orders using labor and estimating software
  • Assigns work to technicians according to availability and skill level
  • Assists Manager with inventory control and parts ordering
  • Handing dispute resolution
  • Assumes daily responsibilities of Manager when Manager is not present
  • Ensures that technician labor hours are recorded accurately into computer for productivity tracking
  • Closes out transactions and collects payment for goods and services as needed
  • Automotive Repair Knowledge –Extensive knowledge of the automotive repair industry required. Minimum 2 years experience in automotive customer service
  • Customer Relations & Interpersonal skills – Must be able to understand and meet customers’ needs and expectations. Must use good interpersonal skills in solving customers’ problems and build positive relationships with them
  • Communication Skills –Must be able to communicate with others in a clear, understandable manner
  • Problem Solving and Resource Allocation –Must be able to analyze information, identify alternatives, and make sound, logical decisions. Must maximize utilization of available resources
  • Teamwork & Cooperation – Must be able to build smooth, cooperative working relationships, assisting other team members when possible
  • Time Management and Multi-tasking –Must be able to perform multiple tasks and use time efficiently
  • Flexibility & Adaptability – Must be able to adapt to change and be flexible in adjusting approach to meet the needs of different situations. Must be able to rotate among job functions as needed
  • Computer Knowledge –Must be knowledgeable of Windows based programs, with a preference to Mitchell knowledge
  • Management Ability –Must be able to assess strengths and weaknesses of staff and develop their abilities; Must be able to enforce company policies and procedures. Supervisory experience preferred.High School Diploma or GED required
  • Learn the basics of automotive maintenance
  • Learn the tires and services offered
  • Get acquainted with our latest technology
  • Assess and uncover customer’s needs
  • Recommend products and services to meet needs
  • Communicate positively and effectively with customers and employees
  • Provide the highest level of customer service and integrity
  • Stay up-to-date on benefits and features of product mix as well as competition
  • Complete 90 day training program
  • 5 day work week with an average of 45-50 hours/week
  • Cross train in all areas of our business
  • Maintain a positive, team-oriented attitude with an Entrepreneurial Spirit
  • Be adaptable and flexible in this fast paced environment
  • Candidates with a background in construction, restaurant and other fast-paced fields have found success in our industry. We train!
  • Leadership experience in athletics, military, clubs or volunteer organizations
  • Assertive and determined with problem solving skills
  • Fast paced, multi-tasking, ability to work under pressure
  • Sales minded, customer service focused mind set
  • Be personally responsible, self-motivated with high integrity
  • Contact customers to advise and explain maintenance issues
  • Minimum of four ASE certifications that are current
  • Must be willing to accept starting pay of $21.00 to $23.00 per hour
  • Automotive and/or truck technical education preferred
  • Minimum 3 years of Service Advisor experience in a high-volume dealership required
  • CDK experience required
  • Import experience preferred
  • Must have valid Sate driver’s license; points to not exceed 2
  • Ability to multitask in a high volume environment and build relationships with clients to ensure high level of customer service, return business and referrals
  • Self-Starter with proven ability to seek out new ways to build opportunities for customer satisfaction
  • Basic MS Office knowledge; computer software, internet proficiency and general mathematic skills

Related Job Titles

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Automotive Service Advisor Resume Examples

As an automotive service advisor, it is important to have a resume that stands out from the crowd. This guide provides step-by-step instructions on how to craft the perfect automotive service advisor resume. It also provides examples of resumes written by professionals in the industry, which can be used as a reference. With the right information and resources, you can create an effective and convincing resume that will help you get the job you want.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .


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Automotive Service Advisor

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Dynamic and experienced Automotive Service Advisor with 8+ years of experience in providing service and repair advice to customers. Proficient in providing customer service and technical advice to clients as well as troubleshooting and diagnosing complex automotive problems. Skilled in coordinating with service technicians to ensure quality and timely services. A customer- oriented professional with a commitment to providing timely, accurate and cost- effective services.

Core Skills :

  • Expert knowledge of automotive systems
  • Excellent customer service skills
  • Superb diagnostic and troubleshooting skills
  • In- depth knowledge of automotive service and repair
  • Proven ability to assess customer needs
  • Excellent communication and interpersonal skills
  • Ability to work independently and in a team
  • Exceptional problem- solving and organizational skills

Professional Experience :

Automotive Service Advisor, ABC Auto Repair, YYY, FL

  • Provided technical advice and customer service to customers, helping them understand their automotive services and repairs
  • Assessed customer needs and provided appropriate services while managing customer expectations
  • Communicated with service technicians to ensure timely and accurate services
  • Developed and maintained relationships with customers by providing technical advice and service consultation
  • Examined vehicles to determine required services, and prepared quotes for services
  • Resolved customer complaints in a timely manner
  • Maintained and updated customers’ service records

Education :

Bachelor of Science in Automotive Technology, University of Florida, XXX, FL

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Automotive Service Advisor Resume with No Experience

  • Recent college graduate with a degree in automotive engineering, eager to use my technical knowledge and problem- solving skills in the role of an Automotive Service Advisor.
  • Looking for an opportunity to provide excellent customer service and build strong relationships with clients.
  • Excellent communication and interpersonal skills.
  • Knowledge of automotive engineering principles.
  • Ability to perform basic troubleshooting and diagnostic tests.
  • Familiarity with the latest automotive technology.
  • Proficient in Microsoft Office Suite.
  • Detail- oriented and organized.

Responsibilities :

  • Greet customers warmly and assess their needs.
  • Provide honest and reliable advice on service and repair options.
  • Maintain up- to- date records of customer vehicles and services.
  • Write detailed repair estimates and invoices.
  • Keep customers informed of progress and answer any questions.
  • Handle customer complaints in a professional manner.
  • Ensure quality control of all repairs.

Experience 0 Years

Level Junior

Education Bachelor’s

Automotive Service Advisor Resume with 2 Years of Experience

Highly motivated and experienced Automotive Service Advisor with strong customer service, communications and problem- solving skills. Possessing 2 years of experience in promoting automotive services, inspecting vehicles and working with customers to select services to meet their needs. Committed to outstanding customer service and providing the best experience possible.

  • Customer Service
  • Automotive Services Promotion
  • Computer literacy
  • Problem- solving
  • Verbal and Written Communication
  • Inspecting Vehicles
  • Greeted customers and discussed services needed for their vehicles
  • Inspected vehicles and identified issues to recommend related services
  • Executed service contracts for customers in alignment with the service needs
  • Addressed customer concerns, complaints, and inquiries in a prompt and professional manner
  • Generated high quality service quotations to customers
  • Processed payments for services rendered and maintained accurate records
  • Monitored and updated customer records in database
  • Collaborated with service technicians to ensure accurate and timely completion of services
  • Developed and maintained relationships with customers to ensure customer satisfaction
  • Handled inventory in accordance with company standards

Experience 2+ Years

Automotive Service Advisor Resume with 5 Years of Experience

Dynamic automotive service advisor with 5 years of experience in the automotive industry. Expertise in customer service, troubleshooting, problem- solving, and working with customers to resolve automotive service needs. Possesses exceptional technical knowledge of automotive repair and maintenance. A self- starter with a proven record of success in providing excellent customer service and quality repairs.

  • Automotive Troubleshooting
  • Technical Knowledge
  • Analytical Thinking
  • Problem- Solving
  • Automotive Repair & Maintenance
  • Time Management
  • Communication
  • Organization
  • Advise customers on automotive maintenance and repair needs, services and products.
  • Respond to customer inquiries and provide accurate estimates and explanations of automotive repairs.
  • Inspect and diagnose customer vehicles and determine necessary repairs.
  • Verify that all required diagnostic, repair and maintenance services are completed correctly and in a timely manner.
  • Communicate and provide customers with repair and maintenance options, educational material, and service recommendations.
  • Track and document customer service inquiries and complaints.
  • Troubleshoot and diagnose complex automotive problems.
  • Coordinate with service technicians and provide support to ensure quality repairs.
  • Develop and maintain positive customer relationships.
  • Develop and implement effective processes and procedures to improve customer service and service quality.

Experience 5+ Years

Level Senior

Automotive Service Advisor Resume with 7 Years of Experience

Motivated and knowledgeable Automotive Service Advisor with seven years of professional experience in providing professional, knowledge- based advisement to customers. An organized and detail- oriented individual with the ability to stay up to date with the latest trends in the automotive industry.

  • Superior customer service
  • Excellent communication skills
  • In- depth knowledge of automotive parts and services
  • Strong problem- solving skills
  • Ability to multi- task
  • Ability to upsell
  • Knowledge of automotive systems
  • Provide customers with knowledgeable advice on automotive services and products
  • Develop and maintain a positive relationship with customers
  • Generate repair orders and ensure accuracy of the documents
  • Keep updated records of customer visits, services, and parts
  • Assist in the processing of customer payments
  • Analyze customer needs and recommend appropriate services and products
  • Perform regular follow- ups with customers to ensure satisfactory service
  • Monitor customer feedback and address customer complaints in a timely manner
  • Maintain up to date knowledge of existing and new automotive services and products
  • Provide additional support to the service department as needed
  • Assist in the training of new service advisors
  • Ensure that service areas are kept clean and presentable

Experience 7+ Years

Automotive Service Advisor Resume with 10 Years of Experience

Highly experienced and knowledgeable Automotive Service Advisor with 10 years of experience in the automotive services industry. Skilled in providing excellent customer service and diagnosing vehicle issues, as well as providing customers with advice regarding preventative maintenance. A team player with a proven ability to work well in a fast- paced environment and to handle multiple tasks simultaneously and efficiently.

  • Outstanding customer service and communication skills
  • Highly organized and detail- oriented
  • Advanced knowledge of automotive components and systems
  • Proficient in the use of computers and automotive software
  • Ability to multitask effectively
  • Excellent diagnostic and problem solving skills
  • Good mechanical aptitude
  • Greet customers, listen to their vehicle issues, and provide advice about potential services
  • Maintain customer records and track service work
  • Diagnose customer vehicles, identify the source of vehicle problems, and recommend solutions
  • Explain the repair process and associated costs to customers
  • Monitor vehicle progress, coordinate with technicians and other internal personnel
  • Ensure customer satisfaction by advising them on preventative maintenance
  • Track inventory and order parts as necessary
  • Follow up with customers to ensure quality of service and customer satisfaction

Experience 10+ Years

Level Senior Manager

Education Master’s

Automotive Service Advisor Resume with 15 Years of Experience

A dedicated and knowledgeable Automotive Service Advisor with 15 years of experience in the automotive industry. Skilled at providing superior customer service and support to service clients. Experienced in overseeing the daily operations of the service department, including communicating with customers, scheduling appointments, and conducting service checks. Has excellent knowledge of vehicle systems, parts, and components.

  • Strong communication and interpersonal skills
  • Excellent computer and data entry skills
  • Knowledgeable in automotive parts and components
  • Comprehensive knowledge of automotive systems and repairs
  • Strong organizational and problem- solving skills
  • Greet customers and discuss their service needs
  • Scheduling appointments for automotive repairs and maintenance
  • Inspect vehicles and diagnose customer concerns
  • Reviewing repair estimates with customers and obtaining approval
  • Ordering parts and maintaining accurate inventory records
  • Ensuring compliance with all safety regulations
  • Keeping accurate records of customer information and service documentation
  • Providing excellent customer service and resolving customer complaints

Experience 15+ Years

Level Director

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What should be included in a Automotive Service Advisor resume?

Having a great resume is essential to securing a position as an Automotive Service Advisor. This resume should include a summary of your relevant skills, qualifications, and experience in the automotive service industry. It should also highlight your ability to communicate effectively with customers and other automotive professionals. There are some key pieces of information that should be included in an Automotive Service Advisor resume:

  • Education: Include information about any automotive service-related degrees or certifications, as well as any other relevant educational qualifications, such as a high school diploma or GED.
  • Experience: List any previous automotive service-related experience that you have, including any positions you’ve held and the duties you performed.
  • Skills: Highlight any relevant skills you have, such as effective communication, customer service, problem solving, and computer literacy.
  • Personal Attributes: Mention any personal qualities that make you an ideal candidate for the position, such as a positive attitude, strong work ethic, and the ability to work well with others.
  • Professional Affiliations: Include any professional organizations you’re a member of and any certifications you may have.

By including all this information in your Automotive Service Advisor resume, you’ll be able to showcase your knowledge and experience to potential employers. This will help you stand out from the competition and land the job.

What is a good summary for a Automotive Service Advisor resume?

A good summary for an Automotive Service Advisor resume should emphasize relevant skills and experience in the automotive field. It should highlight the advisor’s ability to assess customer needs and provide appropriate repair services. The resume should also include any certifications related to automotive service, such as ASE certification, to demonstrate the advisor’s expertise. The summary should also include the advisor’s ability to stay current on automotive trends and technologies, and any other specialties they may have. Finally, the summary should be concise and easy to read, and should clearly showcase the advisor’s qualifications.

What is a good objective for a Automotive Service Advisor resume?

When writing an Automotive Service Advisor resume, it’s important to focus on the skills, experience, and qualifications that make you stand out as a candidate. A well-crafted objective statement can help employers quickly determine whether you are the right fit for the position. Here are some good objectives to consider:

  • To secure a position as an Automotive Service Advisor in a well-established dealership, leveraging 10+ years of customer service experience.
  • To leverage my extensive automotive knowledge and customer service skills as an Automotive Service Advisor to ensure a smooth and successful service experience.
  • To use my strong knowledge of automotive repairs and maintenance to become a successful Automotive Service Advisor and exceed customer expectations.
  • To utilize my technical aptitude and customer service expertise to provide excellent customer service as an Automotive Service Advisor.
  • To provide exceptional customer service as an Automotive Service Advisor, utilizing my strong knowledge of automotive parts and components.
  • To be an Automotive Service Advisor at a reputable dealership, leveraging my 7+ years of customer service experience and technical aptitude.

How do you list Automotive Service Advisor skills on a resume?

When creating a resume for an Automotive Service Advisor position, it is important to list the specific skills needed to be successful in the position. Automotive Service Advisors are responsible for reviewing vehicle service needs with customers, recommending service, and overseeing the work of automotive technicians. Here are some important skills to list on a resume for an Automotive Service Advisor position:

  • Excellent customer service and communication skills: Automotive Service Advisors must be excellent communicators to assess customer needs, provide recommendations, and explain the services and options available.
  • Knowledge of automotive systems and services: Automotive Service Advisors should have a working knowledge of automotive systems, services, and repair options.
  • Problem-solving skills: Automotive Service Advisors must be able to quickly assess and troubleshoot vehicle service needs.
  • Organization and time management skills: Automotive Service Advisors must be able to manage multiple customer service needs and prioritize tasks in order to complete repairs in a timely manner.
  • Computer skills: Automotive Service Advisors should be capable of using computer systems to enter customer data and view service records.

By including these Automotive Service Advisor skills on a resume, you can demonstrate to employers that you are qualified for the position.

What skills should I put on my resume for Automotive Service Advisor?

When writing a resume for an Automotive Service Advisor, it is important to showcase the skills required for the position. Automotive Service Advisors are responsible for providing customer service, offering advice on car repairs and maintenance, and administrating the sales process. To be successful in this role, employers are looking for Automotive Service Advisors with the right combination of technical, customer service, and communication skills.

Below are some skills to consider when creating your resume:

  • Technical Knowledge: Automotive Service Advisors must have a comprehensive understanding of automotive systems, vehicles, and parts. They must be able to diagnose minor engine issues and offer solutions to customers.
  • Customer Service: Automotive Service Advisors must be friendly and professional when dealing with customers. They must be able to listen to customer complaints and provide appropriate solutions.
  • Communication: Automotive Service Advisors must be able to effectively communicate with customers and other service staff. They need to be able to explain technical automotive terms in a clear, concise manner.
  • Administration: Automotive Service Advisors must be able to accurately document service orders and track payment information. They must be organized and able to work with various software programs.
  • Problem-solving: Automotive Service Advisors need to be able to quickly assess customer concerns and provide appropriate solutions. They must be able to identify possible mechanical issues and offer sound advice to customers.

By highlighting the above skills on your resume, employers will get a clear sense of your qualifications for the Automotive Service Advisor role. Make sure to include examples of your experience and any completed training programs to further demonstrate your expertise.

Key takeaways for an Automotive Service Advisor resume

If you are an automotive service advisor looking for a job, then having an effective resume is essential. Your resume should demonstrate the skills and experience you bring to the position. Here are some key takeaways for creating an effective resume for an automotive service advisor:

  • Highlight Your Technical Skills: Your resume should emphasize your technical skills and experience related to automobiles. This could include specific certifications, such as ASE certifications, as well as the knowledge of computer systems and diagnostic equipment.
  • Showcase Your Interpersonal Skills: Automotive service advisors must be able to interact with customers effectively, so be sure to highlight your interpersonal skills on your resume. This could be anything from customer service skills to problem-solving abilities.
  • Showcase Your Professionalism: Automotive service advisors are expected to be professional and courteous. Your resume should demonstrate these qualities, such as by highlighting any customer service awards or recognition you have received.
  • Demonstrate Your Organizational Skills: Automotive service advisors must be organized and able to handle multiple tasks at once. Be sure to highlight any experience you have in this area, such as working with a database system or scheduling appointments.

These are some key takeaways that you should consider when crafting your resume for an automotive service advisor position. With a well-crafted resume, you can showcase the skills and experience that make you the right candidate for the job.

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Resume template

  • • Increased service sales by 15% for my office location by persuasively engaging with customers via cold calls
  • • Greatly developed my time management skills and ability to work under pressure to maximise short 10-minute advice sessions
  • • Consistently stayed beyond working hours to ensure the customer service is not compromised and supervising a team of 4 during busy weekend shifts
  • • Provided excellent customer service, over 500 cars sold
  • • Surpassed revenue quota by 169% through effective sales and partner network development
  • • Improved the procedures of the supply chain, which increased the delivery times by 25%
  • • Participated in reorganized the warehouse inventory system, making the process 50% less cumbersome to handle than before
  • • Used pallet jack and other warehouse machinery on a daily basis
  • • Managed morning rush of over 200-250 customers daily with efficient, levelheaded customer service
  • • Memorized recipes for 30+ specialty coffee beverages and seasonal offerings
  • • Ensured consistent labor even after rush hours by going beyond my job description and cleaning up areas of the café
  • • Helped with increasing 2011's turnover with 8%
  • • Trained 5+ new co-workers

5 Service Advisor Resume Examples & Guide for 2024

Customize this resume with ease using our seamless online resume builder.

All resume examples in this guide

car service advisor resume


Resume Guide

A service advisor resume experience section to be proud of, taking control of your service advisor resume’s skills section, service advisor resume header: tips, red flags, and best practices, a service advisor resume summary that spotlights your achievements, creating an impressive education section for your service advisor resume, a professional format for your service advisor resume, additional sections for your service advisor resume, adding the right kind of creativity to your service advisor resume, what makes a great service advisor resume: key takeaways.

Service Advisor resume example

Top service advisor sections that make the best resume

  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Certifications

what to write in your resume experience section

Writing a strong experience section for your service advisor resume.

  • List your previous jobs in chronological or reverse-chronological format;
  • Use no more than 4-6 bullets per position;
  • Mention only relevant work experience;
  • Describe the tasks you were responsible for and how you managed to exceed expectations;
  • Show you’re able to take charge by choosing action verbs over buzzwords.

Looking for real-life examples of what a strong experience section looks like? Check out our suggestions below!

  • Performed extensive customer service functions as a 5 Star Credit Card and Mortgage Specialist
  • Appointed Escalation and Floor Support for Sydney Servicing II
  • Developed and monitored new starters in Direct Learning Academy
  • Consistently achieved above and beyond in all KPI's
  • Received 4 recognition awards for performance and quality
  • Performed extensive customer service functions as a 5 Star Credit Card and Mortagage Specialist
  • Solving problems and providing support to all customers via phone calls and emails
  • Maintaining the database and constantly updating the information
  • Achieving the daily targets and successfully working with the team of app. 60 people
  • Informed customers about the status of their shipments.
  • Advised customers on services and requirements.
  • Support collegues with the english calls.
  • Developed first-hand on-the-ground understanding of NAB products and customers.
  • Won Gold Plus 'Best and Fairest' Award as nominated by colleagues for exceptional teamwork and performance.
  • Achieved 'Blue Behaviour Gate' on annual performance review for exemplary behaviour in line with NAB Corporate Principles, demonstrating passionate work ethic and proficiency as a fast learner.
  • Provide professional and efficient customer service to customers over the phone and via written communication
  • Provide information regarding Council services, policies and procedures (27 City Councils and Regional Councils in New Zealand)
  • Communicate with external clients, contractors (Higgins, NZTA, Fulton Hogan, Security Companies and so on) to pass on tasks and inquiries
  • Provide solutions for issues within the councils’ responsibilities such as noise, parking, animal, pollution, and urban management, etc.
  • Lead the team in technical sales and customer recognition from surveys for the year worked.
  • Supported all Windows operating systems and Mac operating systems as well as all Microsoft software (Microsoft Office and Windows 7).
  • Used creative problem-solving skills working with co-workers and other teams, as necessary, to ensure client’s problem is resolved.
  • Came up with and led the idea of having a technical bench team which were Product Advisors the Service Advisors would train in the role as backup.
  • Trained employees on Windows 8 and Microsoft Office 2010/2013.
  • Highly motivated individual with experience in a fast paced and sales driven industry.
  • Enthusiastic with a positive attitude.
  • Excellent customer service experience with diverse skills in engaging a wide range of audiences.
  • Money handling experience.
  • Setting, confirming and preparing for appointments with customers to expedite their service experience
  • Determining vehicle needs based on customer information and a vehicle walk-around
  • Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
  • Following up with Customers to ensure satisfaction
  • Providing an exceptional customer experience to drive loyalty
  • Performed general office duties including answering telephones, filing, making copies and faxes.
  • Enhanced interpersonal skills through individual contact with customers and administration.
  • Managed all customer service activities including sales of automotive services and products
  • Provided exceptional customer service via Facebook and Twitter channels
  • Exceeded both individual and team KPI's
  • Demonstrated keen ability to multitask and prioritise workload
  • Providing first class customer service, profiling accounts and generating sales.
  • Assisting with the roll out of online software for company website.
  • Day to day administration and problem solving under pressure.
  • Received and resolved over 20,000 complex customer account queries and complaints
  • Created customer satisfaction by supporting a wide array of account that included pay monthly, pay and go and Iphone/Blackberry technical
  • Improved the business by demonstrating best ways of achieving sales and high customer satisfaction/retention, Numerous awards
  • Floor-walked new starters to ensure proficiency in new systems and clear understanding of business process
  • Recommended necessary service and repair procedures for customer's Ford, Lincoln and Mercury vehicles.
  • Opened over 13 job cards daily accurately so repairs are “Fixed Right the First Time”.
  • Generated additional revenue by up-selling accessories and service warranties.
  • Followed up and updated customers whilst ensuring high Customer View Point ratings.
  • Responsible for reservations
  • Supported launch of Cowshed's 'Cheeky' product line by coordinating front and back office logistics
  • Assisted with the Q&A of booking system roll-outs and new product line systems integration
  • Responsible for Front of house activities
  • Assisted with the Q&A of booking system roll-outs and new product line systems integration.

Check the Service Advisor job description for inspiration. Look for similarities between your employer’s values and your experience.

Action verbs for your service advisor resume

Target Illustration

Recommended reads"

  • Lying On A Resume: Here's What It Can Cost You
  • How to Describe Your Resume Work Experience

A skills section that shows what you’re capable of includes:

  • Keywords from the job advert to help you pass ATS;
  • Both hard and soft skills, incl. technical skills and people skills;
  • Skills that are relevant to the position you’re applying for;
  • No more than 15 skills – to keep your resume readable.

Top skills for your service advisor resume

Relationship Building

Time Management


Research / Information Gathering

Critical Thinking

Problem Solving

Don’t feel obliged to spend a separate section for your soft skills - you can weave them throughout your job experience or career summary. But, don’t just write empty words - back them with examples.

Recommended reads:

  • How to Create A Resume Skills Section To Impress Recruiters

what to write in your resume header

Checklist for your service advisor resume header

  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

Some companies, states, and countries have policies about identifying information like photos on your Service Advisor resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.

what to write in your resume summary

Checklist: a strong service advisor resume summary:

  • Use adjectives that highlight the character traits you’re most proud of;
  • Mention 1-2 of your biggest achievements;
  • Add keywords from the job advert to increase your chances of passing ATS;
  • Keep the recruiter’s attention by going for short sentences.

Resume Summary Formula:

When writing a resume summary or objective, avoid first-person narrative.

  • How To Write A Resume Personal Statement (With Examples)

The education section: checklist

  • List your degrees in reverse-chronological order;
  • Include your degree subject, place of study, name of institution, and year of graduation;
  • Add a line or two about your relevant certifications;
  • Mention some classes and projects that have helped you gain additional skills.

Top Certifications for Your Service Advisor Resume

certification image

The Role of Automotive Service Advisor

Deliver the exceptional customer service experience to your customers.

certification image

Customer Service Mastery: Delight Every Customer

Master Customer Service using this practical customer care course

certification image

[2022] Customer Service 2.0: Learn Digital Customer Service

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more.

certification image

Brilliant Customer Service: How to Impress your Customers!

Enhance your customer support and truly differentiate yourself from your competition!

certification image

Customer Service: Soft Skills Fundamentals

How to keep your head when everyone else is losing theirs

Recommended Reads:

  • Perfecting the Education Section on Your Resume
  • How to Put an MBA On Your Resume (With Examples)

There are dozens of certifications that you can claim as a Service Advisor. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.

There are some aspects worth taking into consideration when choosing the format of your Service Advisor resume. These include the position and company you’re applying for, your total years of experience, whether you’ve been through some employment gaps, and so on.

Generally speaking, there are three basic resume formats for you to choose from:

  • Reverse-chronological resume format ;
  • Functional skills-based resume format ;
  • Combination (or Hybrid) resume format .

The reverse-chronological resume format is just that: all your jobs listed in a reverse-chronological way, starting from the most recent and moving backward. It’s great for highly experienced professionals with over 10 years in the industry behind their backs. The reason for this: it’s almost entirely focused on experience and achievements.

The functional skills-based resume format, on the other hand, is just the opposite. It’s based on your skills, personality, and expertise. It highlights what you’re capable of even when you don’t have sufficient work experience. This makes it great for students, recent graduates, or people with larger career gaps.

If neither of these sounds like you, go for the combination resume format. It’s a combination of the best characteristics of other formats, which makes it great for showcasing different aspects of your career and education. It also gives you plenty of options to choose from – in terms of colors, structure, and sections.

hybrid (combination) resume format built on Enhancv platform

Check out our additional tips on perfecting your Service Advisor resume’s style and layout :

  • Choose traditional 1-inch resume margins ;
  • Go for a serif or sans serif resume font that’s easy to read yet looks professional (e.g. Arial, Verdana, or Calibri);
  • Keep your Service Advisor resume short : one-page template are preferable, but if you have over 10 years of experience, you can also go for a two-page format ;
  • Save your resume as PDF and choose a suitable name, e.g. NameSurnameResume;

Tired of looking for ways to make your resume stand out? Read this article !

  • Resume Sections: Everything You Need to Know
  • Parts of a Job-Winning Resume: How to Choose Resume Elements

Test your draft Service Advisor resume by sending it out to peers and mentors in your circles. Ask them to review it as if they are hiring you for a project and implement the feedback afterwards.

After drafting the required sections of your Service Advisor resume, it’s now time to move to something a bit more fun. There are a number of sections you can add to your resume depending on the company, the position, and how you’re feeling in general:

  • Publications
  • Hobbies and interests
  • Language skills
  • Volunteer work

It is through creativity that we express ourselves. And trust us, it’s important to show at least a bit of your personality if you want to leave a strong first impression.

But what are the ways to add creativity to your Service Advisor resume ? Well, you can either go for a colorful and engaging template, or you could add some out-of-the-box sections, such as ‘life philosophy’ or ‘what my typical day looks like’.

It’s up to you! Just make sure that the level of creativity matches the position, the company, and the industry you’re applying for.

day of my life on resume   Enhancv resume section

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.

service advisor resume example

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Automotive Service Advisor Resume Examples

Writing a great automotive service advisor resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own automotive service advisor resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the automotive service advisor job you're after.

Automotive Service Advisor Resume Example

Essential Components of an Automotive Service Advisor Resume

To secure a position as an Automotive Service Advisor, crafting a compelling resume is crucial. Your resume should not only highlight your expertise and experience but also demonstrate your understanding of the automotive industry, customer service excellence, and adept problem-solving skills. Here, we'll dissect the critical sections of a comprehensive resume, discuss their significance, and provide insights on how to effectively showcase your qualifications to capture the attention of potential employers.

1. Contact Information

At the forefront of your resume should be your contact information, prominently placed for easy accessibility by recruiters. Include your full name, current address, reliable phone number, and a professional email address at the top of the first page.

How to List Contact Information for an Automotive Service Advisor Resume

Ensure your name stands out, and if applicable, append any relevant qualifications or certifications. Your address can be limited to the city and state if privacy is a concern or if you're targeting opportunities in a different location. The phone number provided should be reliable, and the email address should reflect professionalism. Additionally, consider including a link to your LinkedIn profile to offer recruiters a more in-depth view of your professional background.

2. Objective Statement

The objective statement serves as an introduction, offering a snapshot of your career goals and emphasizing your relevant skills and experiences. Tailor this section to the specific role and company, highlighting your customer service expertise, technical knowledge of automobiles, and any notable achievements in managing automotive services or repairs.

For instance, if applying to a luxury car dealership, emphasize your familiarity with high-end vehicles and exceptional customer service. Conversely, for a high-volume repair shop, focus on your multitasking abilities and resilience under pressure.

Remember, the objective statement should balance your professional aspirations with the value you can bring to the employer.

3. Work Experience

The work experience section is where you chronicle your professional journey, listing roles in reverse chronological order. Detail your responsibilities and accomplishments, quantifying your successes with metrics where possible, such as "Increased parts sales by 20% in the first quarter."

Highlight any managerial experience, familiarity with specific car brands or diagnostic tools, and use action verbs to begin each bullet point. If your background isn't directly in automotive service advising, emphasize transferable skills like communication, technical aptitude, and stress management.

4. Skills and Competencies

Your resume should showcase a blend of technical and soft skills pertinent to the role of an Automotive Service Advisor. These include in-depth knowledge of automotive systems, exceptional interpersonal skills, problem-solving acumen, salesmanship, organizational abilities, computer literacy, attention to detail, and the capacity to manage stress effectively.

Presenting these skills on your resume demonstrates to employers that you are well-equipped for the position.

5. Education and Certifications

Education and certifications validate your technical competence and commitment to the field. While a high school diploma is often the minimum requirement, additional qualifications such as an associate's degree in automotive technology or service management are advantageous. Certifications, like those from the National Institute for Automotive Service Excellence (ASE), further endorse your expertise.

Continual professional development is also essential, reflecting your dedication to staying abreast of industry advancements.

6. Achievements and Awards

This section is your opportunity to distinguish yourself by highlighting notable recognitions and accomplishments. Be specific, using figures to underscore your impact, such as "Elevated customer satisfaction ratings by 20%." Focus on achievements relevant to the Automotive Service Advisor role and consider mentioning any additional training or certifications that demonstrate your commitment to professional growth.

7. References

References corroborate your professional abilities and work ethic. Select individuals who can attest to your qualifications as an Automotive Service Advisor, such as former supervisors, colleagues, or clients. Provide complete contact details for at least three references and ensure you have their consent before listing them.

A robust reference section can significantly bolster your chances of securing the position, serving as a powerful closing statement on your resume.

Related Resume Examples

  • Automotive Service Technician
  • Automotive Service Manager
  • Customer Service Advisor
  • Automotive Sales Manager
  • Automotive Detailer
  • Automotive Manager

Build A Top-Notch Automotive Service Advisor Resume

car service advisor resume

You are an integral part of any service company as you have the important job of liaising between the customer and the service department. You make sure everything runs smoothly, and the customer remains happy so you are a valuable asset to any automotive company.Automotive service advisor jobs will stay relevant for as long as there are automobiles.

A resume example for a Service Advisor

OLIVER DRUMMOND Automotive Service Advisor

Los Angeles, CA 90035 (323) 936 5478 [email protected]

‍ Professional Summary Advisor of the Year awardee for 3 consecutive years. Highly motivated automotive subject matter expert with 6+ years of experience in automotive repair, customer satisfaction, and retail sales. Liaison between customers and technicians and employed a consultative selling process to hit goals. Consistently exceeded at 98% the monthly targeted customer satisfaction index of 96%. Aiming for an automotive service manager role at Sunspear Motors, Inc. to take my career to the next level.

Work Experience Lambda Luxury Cars Senior Car Repair Advisor January 2015-October 2020

  • Trained eight batches of new sales team members in automotive processes
  • Spearheaded the loyalty program that brought up the repeat business percentage to 60%
  • Processed detailed repair orders for customers
  • Provided customers with cost estimates and service options according to their vehicle repair needs
  • Liaised with warranty companies regarding customers’ concerns

Autoscope Garage & Repairs Automobile Advisor January 2013 - December 2014

  • Logged accurate descriptions of automotive problems and kept them filed both physically and digitally
  • Made sure to accurately identify repair concerns and gave customers accurate estimates of the appropriate services offered
  • Answered incoming calls from customers inquiring about service options
  • The sole person tasked to assist customers on-site and give tours around the facility in areas where they are allowed

Education Automotive Technology Program Universal Technical Institute January 2012 - November 2012

High School Diploma Los Angeles Center for Enriched Studies June 2008-September 2012

  • Excellent customer service
  • Retail sales
  • Vehicle repair
  • Superb spreadsheet skills
  • Automatic data processing (ADP) software suite

You must have both technical know-how and excellent customer service skills.

Granted you have all these requirements, build a winning resume for your prospective company to notice your application.

This step-by-step guide will help you logically present your skills and experiences.

If you are pressed for time, browse through these customer service advisor resume examples .

Automotive service advisor's annual base salary ranges from $24,000 to $69,000. The annual total pay, including bonuses, profit sharing, and commission, can reach up to $72,000( Payscale ).

An Impressive Office Service Advisor Resume

Here is an automotive service advisor resume that covers the essentials:

Find some service advisor resume examples on this page.

How to Make a Service Advisor Resume

Write a professional resume that clearly outlines all your strengths.

Set yourself apart from the multitude of applicants by following these tried and tested tips on what to include in your service advisor resume:

  • Highlight your work experience, especially projects involving high profile automotive brands and companies
  • Input numbers that support your stellar performance, especially those exceeding the company average
  • Include your educational background, formal technical automotive training, relevant workshops, and apprenticeships
  • Put a spotlight on awards and distinctions.
  • Write down a comprehensive list of your technical skills and soft skills.

The Layout of the Service Advisor Resume

Recruiters will first look at your resume--take in the layout, the fonts, the margins--and decide on your organizational skills and attention to detail, two essential skills for this job.

The following layout tips will help you overtake the other players in the race:

Skillfully condense your wealth of skills and experience into one to two pages.

As a rule, pick a professional and readable font and decide on one font size. Headings may be bigger and set to bold.

Maintain consistent spacing between paragraphs, sentences, and words.

Avoid underlining or using colors on specific groups of words and phrases you would like to call attention to.

If you want to highlight important information, put them decisively at the top of a list instead.

Colors may be used, but only conservatively and when not too loud or distracting.

Outline your resume components well by using properly labeled and strategically placed headers.

This page contains some terrific service advisor resume examples for your convenience.

The Structure of the Service Advisor Resume

Increase your chances of being on the shortlist by considering the following points when deciding on your resume format:

Do you have enough experience in the field?

If you have not assumed the role before, how related are your past jobs to it?

What technical and non-technical skills do you have?

Do you have the necessary technical educational foundation to succeed in the role?

Reverse-Chronological Format

One of the best ways to highlight your wealth of experience is the reverse-chronological format.

This format immediately tells recruiters your present experience and how your career has advanced over the years.

It is advantageous to those who have been promoted several times.

Functional Format

If you want to highlight your skills, the functional format is the best way to go, especially for a job as skills-heavy as this one.

This format puts a thorough list of your best technical and soft skills front and center.

It is recommended for those with a bit of technical know-how but have little to no relevant work experience.

This format works for industry switchers and also distracts from employment gaps.

One way to maximize this format is to pair each skill with a relevant example of how you showcased them at work.

Hybrid or Combination Format

The hybrid or combination format is an integration of the reverse-chronological and functional resume formats.

The format starts with a list of your skills, followed by your detailed work experience in reverse-chronological order.

This format works best for career shifters and those with rich technical skills.

Professional Header of the Office Assistant Resume

To get recruiters curious immediately, present your header professionally despite what little information is included.

What important details should you include in a professional header?

  • Email address
  • Contact number (preferably a mobile phone number)
  • Relevant professional social media page (LinkedIn, etc.)

Your header reflects your accessibility should they need to reach you for updates.

Appreciate the value of a professional email address when it sets you apart from the average candidate.

When you include a link to your professional social media page, it tells the recruiters that you are thoughtful about your career.

Example of a Great Header in a Service Advisor Resume

A professional resume begins with a professional header:

Senior Service Manager

[email protected]

(123) 456 7890

It does not necessarily have to pop, but it should exude high-level professionalism to show how serious you are about your application.

Example of a Bad Header in a Service Advisor Resume

This example is how not to write a professional header:

[email protected]

509 Tibbs Avenue,

Kalispell, Montana

Twitter: @taylora78dlb9d7ald

Incomplete information, an unprofessional email address, spacing mistakes, and spelling errors will immediately land your resume in the bin.

Is a Photo Required in a Service Advisor Resume?

Photos aren’t traditionally included and many companies reject applications that include a photo.

It ensures that physical appearance biases do not affect a recruiter's objectivity when screening candidates.

Instead, give them a Linkedin profile

Choosing a Captivating Title

Writing a good title is one way to get the hiring manager to notice you.

Draw them in with a title that shows your creativity and makes them curious about what lies beyond.

Do without overused adjectives like “good” or “great.” Be memorable and unique.

Look at the example below to get a better idea:

build a top notch automotive service advisor resume

How to Write Your Resume Summary or Profile

Summaries exist to save recruiters time, so it's essential to take this section seriously.

Compress your skills, experiences, and achievements into three to four statements. Choose the elements wisely, and make sure you write the most important highlights of your career.

Accentuate awards, distinctions, and tasks you were commended for.

Remind them of your desire for growth by emphasizing your most immediate career goal.

Spotlight key accomplishments, especially instances when you exceeded expectations. Use numbers for more impact.

Here is a sample comprehensive resume summary:

Customer-centric automotive service advisor with 4+ years of experience attending to customers, facilitating vehicle warranty repairs, and liaising with third-party affiliates. Comprehensive background in maintaining customer satisfaction, preparing an accurate written cost estimate, and reviewing a repair order. Spearheaded the customer loyalty program that brought client retention up to 75%. Setting my sights on a management role at Pit Crew, Inc. to boost its customer experience program and hone and showcase my leadership skills.

Excellent customer service advisor with five years of experience in greeting customers and addressing repair needs in a timely manner. Has excellent interpersonal skills and excellent written communication skills. Point of contact of warranty companies. Prepares detailed repair orders. Laid out customer payment options. Looking for career advancement.

The first summary statement speaks more about how far the candidate has come in his career. It is packed with skills and will generate more questions in the interview. It showcases accomplishments that a hiring manager will surely notice.

The second one inundates the reader with a list of responsibilities. No accomplishments highlighted, and nothing interesting.

What if you don’t have experience at all?

Fresh college or technical school graduates seeking to land their first job may write an objective instead of a summary.

The objective shows recruiters how you would like your career to take shape.

Here is a sample objective you can start with:

Adaptable and highly motivated automotive program graduate. Has excellent attention to detail, organized, and great with numbers. Proficient in Microsoft Office applications, and expert at creating spreadsheets. Looking to land a career as a Junior Service Specialist in Motorhead Repairs to contribute to its growth as I put my education and skills into action.

Here is a sample of a poorly-written objective.

An adaptable and motivated fresh graduate of an automotive course. Attentive to details and great with people. Can make computations on Excel. Looking for a job in Motorhead Repairs.

The Work Experience Section of a Service Advisor Resume

The items you include in this segment should be well-written without errors and full of impact.

Interested recruiters will comb through this section for details, including the companies you worked for, the dates you stayed with them, and what your duties and responsibilities were.

If you have an eclectic mix of job titles, make sure to spotlight the ones related to the post.

For non-relevant work experience items, just talk about them briefly. You can explain in detail if the recruiter sees fit to ask about it.

Describe your Professional Experience on your Service Advisor Resume

When describing your professional experience, which details should you include and exclude?

Try not to flood the reader with a long repetitive list of tasks.

Focus on relevance, statistics, and achievements.

Begin by writing the exact job title, then the company name, all spelled accurately.

Under these, write the company’s location and the dates you started and ended your employment with them.

Use around three to five bullet points to detail your accomplishments and your many tasks.

Use convincing statistics to sway the outcome in your favor.

Try to rephrase your tasks and duties if your work experiences are mostly of the same nature.

The keywords found in the job description section of the job listing can guide you in writing this part.

build a top notch automotive service advisor resume

How A Work Experience Section Should Look for a Junior Service Advisor

Refer to the following example if you are a newbie:

Trackster Motor Repairs

Boston, Massachusetts

April 2020-December 2020

  • One of three service professionals out of fifteen commended for excellent client retention statistics.
  • Repaired automobiles in a timely fashion
  • Introduced service options to customers with repair needs
  • Answered incoming calls in a professional manner
  • Performed basic data entry tasks for proper recording of customers' personal data, customer payment options, service history, and overall customer experience,

Fire Lane Car Dealership

January 2020 to April 2020

  • Tasked to address customer concerns and meet customer expectations
  • Trained under an experienced car mechanic in the rudiments of vehicle repair
  • Assisted the store manager reach their targeted sales goals by impressing client leads with my superior product knowledge
  • Processed and managed approximately 15 to 25 customer issues per day

A Career-Boosting Work Experience Section for Senior Candidates

Below is a sample resume of an experienced candidate:

Make Way Motors, Inc.

Austin, Texas

March 2017 – October 2020

  • Managed and trained a team of sixty service advisors in the last two years
  • Promoted to Automotive Service Manager after only 19 months of stellar performance, much earlier than the 24-month promotion threshold
  • Served as the point of contact of the automotive service department for third party affiliates
  • Exceeded sales targets by 25% percent for 12 consecutive months

Milton’s Care Repair Services

May 2015 – March 2017

  • Consolidated daily customer concerns in an organized fashion
  • Handled customer complaints regarding repair order inconsistencies
  • Trained junior technicians to service vehicle owners in line with company expectations
  • Awarded Advisor of the Month for six consecutive months with an overall performance rating of 97%

Find more service advisor resume samples on this page.

What To Put In The Education Section of Your Service Advisor Resume

Companies do not require a college degree, but surely if you graduated from university with a full automotive program, that is a huge advantage.

Most car companies accept candidates from trade schools that specialize in automobile repair or something related.

That said, a high school diploma is often sufficient.

If that is the case, highlight your grades, your extracurriculars, or any evidence of experience or knowledge in automobile repairs, such as summer jobs or informal apprenticeships.

Should You Start With Work Experience or Education in a Service Advisor Resume?

Put your education section first if you just graduated and do not have any work experience, so to speak.

The recruiter will see clues about how well you might perform later on in your transcript, chosen degree program, disciplinary record, and some extracurriculars.

However, if you have enough work experience in automotive service, strategically place it first.

How to Correctly Format The Education Section of Your Resume

Your education section should have the following information:

  • Degree program chosen (completed or not)
  • High school, college, university, or trade school you graduated from
  • Your school, college, or university's location
  • How long you studied (include which specific months and years)

If you are a college undergraduate, write down when you intend to finish. List down some relevant subjects and projects.

If your GPA is lower than 3.5, hold off mentioning it.

Holders of a General Education Development certificate or home-schooled candidates should disclose their status to make up for not having attended formal education.

build a top notch automotive service advisor resume

Education Section of a Service Advisor Resume Example

Here is a simple format for college graduates to follow:

University of Northwestern Ohio

March 2017 - June 2021

High school graduates can sufficiently use the template below:

Lima Senior High School

September 2016 - June 2020

Skills to Put in Your Service Advisor Resume

This job requires a specific set of technical and soft skills, so check what you have.

Go through a list of all your relevant skills and match them with the job listing description.

This process will tell you which skills you have and which skills you still need to work on.

Only mention skills you can support with examples.

The Most Common Service Advisor Skills for Your Job-Winning Resume

Getting some grease on your hands is a literal job prerequisite.

You should know about general auto repair and the back-office processes that come with it.

The hiring manager will definitely consider profiles with skills having to do with customer service, project management, and automotive technology.

Check if you have the following technical skills:

  • Verbal and written communication skills ability
  • Inbound and outbound calling
  • Sales and marketing skills
  • Familiarity with basic automotive concepts
  • Advanced mathematical aptitude
  • Data entry skills
  • Microsoft Office Suite proficiency
  • Filing and document control
  • Invoice processing
  • POS operation
  • Automotive repair skills
  • Records and database management
  • Spreadsheets

The job requires several technical skills that you can only acquire through proper training. Review the job listing for the specifics.

If specific certifications are required before you get hired, try to enroll in a course. If the company will train you to acquire such skills, double-check with the recruiter.

Soft skills are your intrinsic qualities that cannot be acquired through workshops.

Here is a list of soft skills a customer service advisor is recommended to have:

  • Customer service skills
  • Attention to details
  • Professionalism
  • Problem-solving
  • Coordination
  • Organizational
  • Strong listening skills
  • Interpersonal skills
  • Stress management
  • Presentation skills

The technical and soft skills complement each other. Make sure you have a working mix of both.

  • Junior Customer Service Advisor Skills

Junior hopefuls may mention these elementary skills:

  • Basic spreadsheets
  • Knowledge of basic computer programs (Microsoft Office, Google Docs, etc.)
  • Intermediate data entry
  • Basic automotive knowledge
  • Customer service
  • Multi-tasking
  • Adaptability

Key Skills Customer Service Advisor Seniors Should Highlight

The hiring manager will look at how far you have come, not just in terms of work experience but skills mastered.

  • Extensive knowledge in auto repair and maintenance
  • Call routing software mastery
  • Business development understanding
  • Statistical analysis
  • Relevant software operation
  • Advanced Microsoft Excel
  • Inventory management
  • Automotive diagnostics
  • Superior organization skills
  • Leadership skills
  • Business savvy
  • Critical thinking
  • Evidence-based problem-solving
  • Keen attention to detail

Why a Resume Hook in a Resume Matters

Write a resume hook or tagline that will pique a recruiter's interest.

Make it memorable, but keep it professional. Try not to sound smart-alecky and set a limit of ten words.

  • A Standout Junior Level Employee Tagline

Junior employees do not have enough hard skills to show for, so include soft skills instead:

Service Advisor Champ – VIP Customers Specialist – Thorough and Meticulous

  • A Senior Level Employee Tagline That Makes a Mark

Senior-level taglines are expected to be more refined and professional.

Service Advisor Maestro – Car Advice Encyclopedia – Analytical and Comprehensive

Additional Headings for Your Service Advisor Resume

It is good to include information beyond what is generally expected in a resume. Here are some additional sections to make recruiters take notice.

  • Computer Skills and Certifications

Candidates are expected to have earned automotive-related skills. It is a plus if they have the certificates to brandish.

Do your research and scour the job ad for specific certifications required. Take the course and earn the certificate.

If you do not have either the time or the means, include what computer skills and certifications you already have to showcase your adaptability to technology.

More and more companies are considering personality and cultural fit before accepting a candidate into their ranks. They believe that the more alike a group is, the better they work together.

Note down what genuinely interests you and showcase your enthusiasm for it in your interview.

This industry will require you to service customers from different parts of the globe.

If you speak a foreign language and deem yourself proficient, let them know by stating your speaking and writing levels in your resume.

  • Memberships and Affiliations

Do you happen to be a member of an automotive or car club where the exchange of knowledge and skills is customary? Put it down on your resume.

Summary: Key Points for Writing the Best Service Advisor Resume

Follow these simple rules when writing your automotive service advisor resume:

  • Make sure that everything is readable.
  • Use the best format that fits your profile.
  • Highlight essential numbers that show above-average performance
  • List down all relevant technical and soft skills
  • Include computer and technical certifications, evidence of foreign language proficiency, and personal interests to differentiate your profile from the rest of the pile further.

This resume builder will help you in creating a memorable resume.

build a top notch automotive service advisor resume

Attach a Winning Customer Service Advisor Cover Letter

Cover letters indicate a degree of earnestness, and it is a quick way to impress the recruiters with your excellent writing skills.

Set the tone with a professional greeting.

In your introduction, mention your role and how you found out about the job. Talk about how you feel about the opportunity.

The body should include your educational details, work experience, and relevant skills. The challenge is to pick which elements to include and condense the information into one or two paragraphs.

In the last paragraph, express your enthusiasm for going through the different steps of the hiring process. Talk about the future you envision with the company.

Lastly, express gratitude that the reader has read your letter to the end.

Frequently Asked Questions for a Service Advisor Resume

What are the duties and responsibilities of a service advisor.

In the automotive industry, they are the liaisons between customers, service technicians, and the service department.

They are professional problem identifiers and solvers who have a vast knowledge of automotive processes.

They justify why certain services are necessary to ensure that a customer’s vehicle is healthy.

Sometimes, there is a need to deal with difficult customers, especially when additional repairs are recommended beyond what was initially agreed upon.

Not only do they need to look out for the customers, but they also have to make sure that the technicians are capable, not overwhelmed, and aptly informed.

An auto service advisor acts as a communication middleman so that operations run smoothly.

Aside from recommending services and recording repair orders, they are tasked to make accurate estimates, cross-check a vehicle’s problems with the customer’s description, and seek proper authorization for monetary transactions or before offering additional services.

On top of that, they should maintain a professional appearance at all times.

What skills should I put on my resume for customer service?

Hard skills are the real stars in the case of a job as technique-heavy as this one.

However, if the job leans towards the customer service side more, showcase the following relevant soft skills:

  • Organizational skills
  • Persuasion skills
  • Negotiation skills
  • Tension de-escalation techniques
  • Attention to detail

What should I put on my resume for a cleaning job?

Your resume should include job-relevant information.

After choosing a format that works best for your profile, fill in your work experience, educational background, training and certifications, key accomplishments, and crucial performance statistics.

To keep your profile unique, write a zinger tagline and professional header.

Furnish it with additional details such as computer skills and technical certifications, languages, and personal interests.

Lastly, attach a strong cover letter.

What is a customer service advisor role?

A customer service advisor role involves recommending the appropriate automotive service to customers.

The job requires answering basic to complex questions about repair needs and coordinating between customers, technicians, managers, and third-party business partners.

The ultimate goal is a great customer experience.

Create your resume with the best templates

car service advisor resume

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The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

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A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

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  1. Automotive Service Advisor Resume Samples

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  2. 3 Service Advisor Resume Examples & How-To Guide for 2023

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  6. Automotive Service Advisor Resume Samples

    car service advisor resume




  1. Professional Auto Service Advisor Resume Examples

    City, State, Zip Code. Home: 000-000-0000 | Cell: 000-000-0000. [email protected]. Professional Summary. Industrious Auto Service Advisor proficient in customer service. Adept at determining vehicle issues and providing accurate service estimates. Specialize in meeting client needs in a timely manner while effectively communicating with auto ...

  2. Automotive Service Advisor Resume Samples

    The Guide To Resume Tailoring. Guide the recruiter to the conclusion that you are the best candidate for the automotive service advisor job. It's actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  3. Service Adviser Resume Examples and Template for 2024

    How to write a service adviser resume. 1. Create a header. As you begin your resume, create a header with your name and contact information. Write your name in bold on one line, then include a reliable phone number, a professional email address and your city and state of residence on the next line.

  4. 7 Best Automotive Service Advisor Resume Examples for 2024

    Here are some important skills to list on a resume for an Automotive Service Advisor position: Excellent customer service and communication skills: Automotive Service Advisors must be excellent communicators to assess customer needs, provide recommendations, and explain the services and options available. Knowledge of automotive systems and ...

  5. Service Advisor Resume: Job Description & Example

    Service Advisor. 425-923-2625. [email protected]. Resume Summary. Goal-oriented service advisor experienced in a fast-paced and challenging work environment. Consistently and effectively provided services to ClueBrothers customers over 6 years at the company, maintaining a 95% client satisfaction rate.

  6. Automotive Service Advisor Resume Examples & Samples for 2024

    Typical work activities seen on Automotive Service Advisor resume samples include greeting customers, answering to their inquiries, acting as a liaison between the customer and the mechanic, and preparing repair orders. A successful example resume for the job highlights qualifications like communication and interpersonal skills, car repair ...

  7. 5 Service Advisor Resume Examples & Guide for 2024

    Checklist: a strong service advisor resume summary: Use adjectives that highlight the character traits you're most proud of; Mention 1-2 of your biggest achievements; Add keywords from the job advert to increase your chances of passing ATS; Keep the recruiter's attention by going for short sentences.

  8. Auto Service Advisor Resume Examples & Samples for 2024

    Auto Service Advisors provide customer service in car dealerships and act as a liaison between mechanics and vehicle owners. The average example resume for Auto Service Advisors mentions duties such as greeting customers, assessing their vehicle repair needs, answering to inquiries, estimating costs, recommending alternatives, placing repair orders, doing paperwork, and solving customer ...

  9. Service Advisor Resume Examples & Samples for 2024

    Service Advisor Resume Examples. Service Advisors work in car dealerships and provide assistance to clients needing to repair their vehicles. Common work activities listed on a Service Advisor resume are greeting customers, acting as a liaison between the mechanic and the customer, providing cost estimates, answering to customer inquiries, and ...

  10. Automotive Service Advisor Resume Examples and Templates

    Create your resume. Select from 7 professional resume templates. If you're looking for inspiration when it comes to drafting your own automotive service advisor resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance ...

  11. Auto Service Advisor Resume Example

    Here is the Auto Service Advisor Resume example: Jason Parker. 1048 Pinewood Avenue. Marquette, MI 49855. (555)-555-5555. [email] Job Objective Seeking an Auto Service Advisor position with challenging organization in which to enhance and further my expertise and training in the field and to help organization meet their long-term goals.

  12. Build A Top-Notch Automotive Service Advisor Resume

    OLIVER DRUMMOND. Automotive Service Advisor. Los Angeles, CA 90035. (323) 936 5478. [email protected]. ‍ Professional Summary. Advisor of the Year awardee for 3 consecutive years. Highly motivated automotive subject matter expert with 6+ years of experience in automotive repair, customer satisfaction, and retail sales.

  13. Service Advisor Resume Example

    Example. Cora Wintheiser. Service Advisor. (555) 123-4567. [email protected]. Los Angeles, California. 1. Ensure Your Name Shines. Think of your name as the model badge on a car - it should catch the eye.

  14. Automotive Customer Service Advisor Resume Examples

    Automotive Service Advisor. List customer concerns and ask additional questions to diagnose current problems. Verify current vehicle warranty coverage and explain fee structures. Prepare accurate and detailed repair orders that describe customer concerns, known issues, and likely causes along with services and repairs required.

  15. Service Advisor Job Description [+2024 TEMPLATE]

    Service Advisor responsibilities include: Greeting customers and directing them to available mechanics. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to ...

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