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Food Service Worker skills for your resume and career

Food Service Worker Example Skills

Food service workers need a variety of hard skills to excel in their roles. These include knowledge of food handling and safety standards, as well as the ability to manage cash control and maintain cleanliness. They must also be able to operate kitchen equipment and maintain sanitation standards. For example, one food service worker resume mentioned that they "prepared individualized menus for students with food allergies by researching ingredients to insure their safety."

Soft skills are also important for food service workers. They must provide exceptional customer service and be able to handle customer complaints. They must also be able to work well in a team and maintain a positive attitude in fast-paced environments. According to one food service worker resume, "worked with chefs as part of the culinary team to prepare meals for an excess of 350 students and faculty."

Below we've compiled a list of the most critical food service worker skills. We ranked the top skills for food service workers based on the percentage of resumes they appeared on. For example, 22.4% of food service worker resumes contained food handling as a skill. Continue reading to find out what skills a food service worker needs to be successful in the workplace.

15 food service worker skills for your resume and career

1. food handling.

Food handling is the practice of safely handling food to prevent contamination and foodborne illness. Food service workers use food handling by following proper sanitation requirements, ensuring proper storage and delivery, and maintaining a clean and sanitized work environment. They also adhere to established procedures and guidelines to ensure safe food handling practices are followed.

  • Trained in proper hygiene, including basic sanitation requirement related to food handling, equipment safety and sanitation of preparation surfaces.
  • Sound ability to understand basic sanitation requirements related to personal hygiene, food handling and equipment safety and sanitation.
  • Sodexo Management, Inc. Jobs (2,774)
  • Aramark Jobs (2,437)
  • McDonald's Jobs (1,186)
  • Taco Bell Jobs (989)
  • Burger King Jobs (871)

2. Safety Standards

Safety standards ensure that food is prepared and served safely. Food service workers maintain sanitation and safety standards in their work areas, operate machinery according to safety regulations, and follow strict food safety standards. They also prepare food according to safety standards, and ensure that food is free of contaminants.

  • Prepared and delivered meals to 300+ patients Maintained Stanford Hospital and Clinics Safety Standards Ensured meals met dietary restrictions and patient preference
  • Responsibilities-Ensured optimal level of sanitation and safety standards in work area at all times.

3. Customer Service

Customer service is the act of providing assistance and support to customers. Food service workers use customer service by interacting with customers and providing them with a positive experience. They answer questions, address concerns, and ensure that customers leave satisfied. They also maintain a professional attitude and communicate effectively with co-workers and supervisors. For example, one food service worker wrote, "Provided exceptional customer service to clients in a high-pressure hospital environment."

  • Exhibit a professional attitude, exceptional customer service and courtesy when assisting customers and interacting with co-workers and supervisors.
  • Conducted in a positive working environment Adapted to schedule changes as needed Customer service

4. Patients

Patients are the people who receive food service. Food service workers use patients by interacting with them to provide information about modified diets, answering complex nutritional questions, and delivering food trays. They also establish effective working relationships with patients and create a clean environment for them. They ensure that patients receive their meals on time and in accordance with their dietary needs.

  • Provide patients with information about modified diets and forward complex nutritional questions to diet technician and/or registered dietitian.
  • Demonstrate ability to interact effectively with patients, visitors and all levels of Hospital personnel.

5. Cash Control

Cash control is the process of managing and accounting for cash transactions. Food service workers use cash control by running cash registers, filling out paperwork, and maintaining register drawers. They also interact with coworkers to ensure compliance with company service standards, inventory, and cash control procedures.

  • Run cash register, fill out cash control paperwork and maintain register drawer.
  • Go to cash control and fill out the slips for counting the money.

6. Rehabilitation

Rehabilitation is the process of restoring someone's health or strength after an illness or injury. Food service workers use rehabilitation in various ways, such as serving meals to patients in rehabilitation centers, assisting with physical rehabilitation, and creating meal plans based on dietary needs. They may also escort and communicate with patients, as well as maintain the cleanliness and organization of the kitchen and dining areas.

  • Continued experience as a versatile food service worker in a rehabilitation center.
  • Cook and serve food to the elderly at a rehabilitation and residential facility.

POS stands for "point of sale." Food service workers use POS systems to manage inventory, track staff schedules, and perform other record-keeping tasks. They also use POS systems to monitor and process transactions, including cash, credit, and debit. For example, they might operate a cash register or point of sale terminal, or use a POS system to update customer orders and complete customer transactions. They must be able to accurately operate these systems and handle different forms of payment.

  • Communicated clearly and positively for automated order taking while mastering point-of-service (POS) computer system.
  • Supported and utilized POS Systems and inventory database.

8. Cleanliness

Cleanliness is the state of being free from dirt, stains, or impurities. Food service workers use cleanliness by maintaining the cleanliness of kitchens, equipment, and dining areas to avoid cross-contamination and safety hazards. They ensure that all food preparation areas are properly sanitized and cleaned. They also receive certificates for proper food safety preparation and cleanliness.

  • Maintained the cleanliness of the kitchen serving equipment in accordance with established departmental quality and quantity standards.
  • Provided customers with exceptional food and service, while maintaining cleanliness and organization of restaurant.

9. Tray Line

A tray line is a food production line where workers prepare and portion food items for patients or customers. Food service workers use the tray line to assemble and deliver meals according to individual dietary needs. They may work at different stations, such as starter, milk, juice/salad, coffee, server, or runner, to prepare and place food items on trays. They also ensure that the trays are delivered to the correct floors or units in a timely manner.

  • Operated tray line machine according to manufacture guidelines.
  • Perform tray line service accurately and efficiently.

10. Portion Control

Portion control is the practice of measuring and regulating the amount of food served. Food service workers use portion control to ensure that meals are prepared and served according to established standards, reducing waste and maintaining high quality. They follow preparation guidelines, use measuring utensils, and monitor food preparation and service to enforce proper portion control. This helps control costs and ensure that meals are prepared and served efficiently.

  • Maintain quality control/satisfaction records, portion control /temperature control for safe consumption
  • Served students incorporating portion control measures established in existing standards/instructions.

11. Food Products

Food products are goods made from agricultural products, such as meats, dairy, and produce. Food service workers use food products by preparing and serving them to customers, as well as inspecting them for quality assurance upon delivery. They also organize food products in a visually appealing way and perform inventory on incoming and outgoing products. Finally, they ensure that all food products are properly sanitized and handled.

  • Prepared, maintained proper temperatures and avoided cross contamination of food products.
  • Answered customers' questions and provided information/recommendations on food products.

12. Kitchen Equipment

Kitchen equipment includes various tools and machines used in food preparation. Food service workers use kitchen equipment in different ways, such as operating and cleaning it, preparing and serving food and beverages, and performing general sanitation duties. They also maintain the organization and cleanliness of kitchen equipment, refrigerators, freezers, and storage areas. By using kitchen equipment, food service workers can efficiently prepare and serve food to customers.

  • Operated a variety of kitchen equipment, disassembled, cleaned and assembled component parts and accessories following appropriate safety procedures.
  • Prepared and served food and beverages at various work stations-Operated and cleaned kitchen equipment-Interacted with customers and provided to their needs

13. Culinary

Culinary is the art of preparing and cooking food. Food service workers use culinary to prepare meals for large groups of people. They work with chefs as part of a culinary team, use their culinary skills to satisfy the needs of guests, and assist in teaching basic culinary skills to others. They also help with cleaning heavy culinary equipment and proper storage and arrangement of produce and culinary utensils and equipment.

  • Worked with chefs as part of the culinary team to prepare meals for an excess of 350 students and faculty.
  • Give tips and share skills with others that enter the kitchen with very little or no culinary skills.

HACCP stands for Hazard Analysis and Critical Control Points. It is a systematic approach to identify and prevent hazards in food production. Food service workers use HACCP to ensure food safety by following established procedures for proper food sanitation, handling, preparation, and storage. They record temperatures, monitor food quality, and take corrective actions when needed to meet HACCP regulations. For example, they prepare and serve food at the correct temperature, follow HACCP guidelines for public safety, and adhere to HACCP policies and procedures.

  • Perform cleaning and sanitizing duties according to HACCP, LA County Health Department, and LAUSD Food Services Standard Operating Procedures.
  • Revamped serving lines at High School and Middle School, HACCP records, USDA records, production sheets, special events.

15. Sanitation Standards

Sanitation Standards are the minimal rules and requirements that must be carried out and followed in the process of sanitizing or cleaning something or somebody. These measurements might be employed by individuals and institutions alike and organizations like the World Health organization often develop and define these standards for both groups. They are also frequently found in certain businesses, such as medical institutions like hospitals or places that prepare and/or serve consumable goods, such as food and drinks.

  • Prepared food items as assigned according to standardized recipes, food preparation guidelines and sanitation standards.
  • Assisted with routine maintenance in dining facility and cleaned facility according to sanitation standards.

What skills help Food Service Workers find jobs?

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food service skills on resume

List of food service worker skills to add to your resume

Food Service Worker Skills

The most important skills for a food service worker resume and required skills for a food service worker to have include:

  • Food Handling
  • Safety Standards
  • Customer Service
  • Cash Control
  • Rehabilitation
  • Cleanliness
  • Portion Control
  • Food Products
  • Kitchen Equipment
  • Sanitation Standards
  • Steam Tables
  • Cash Handling
  • Customer Complaints
  • Exceptional Guest
  • Kitchen Utensils
  • Workstations
  • Meal Service
  • Cash Receipts
  • Dishwashers
  • Food Temperatures
  • Food Preparation
  • Credit Transactions
  • Safety Procedures
  • Patient Meals
  • Food Orders
  • Maintaining Cash
  • Patient Rooms
  • Customer Orders
  • Food Service
  • Quality Service
  • Cooking Utensils

Updated February 16, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Food Service Worker Related Skills

  • Associate Food Scientist Skills
  • Cafeteria Worker Skills
  • Cinder Crew Worker Skills
  • Deli Worker Skills
  • Food Clerk Skills
  • Food Handler Skills
  • Food Prep Skills
  • Food Prep/Dishwasher Skills
  • Food Preparer Skills
  • Food Server Skills
  • Food Service Aide Skills
  • Food Service Associate Skills
  • Food Service Attendant Skills
  • Food Service Coordinator Skills
  • Food Service/Cashier Skills

Food Service Worker Related Careers

  • Associate Food Scientist
  • Cafeteria Worker
  • Cinder Crew Worker
  • Deli Worker
  • Food Handler
  • Food Prep/Dishwasher
  • Food Preparer
  • Food Server
  • Food Service Aide
  • Food Service Associate
  • Food Service Attendant
  • Food Service Coordinator
  • Food Service/Cashier

Food Service Worker Related Jobs

  • Associate Food Scientist Jobs
  • Cafeteria Worker Jobs
  • Cinder Crew Worker Jobs
  • Deli Worker Jobs
  • Food Clerk Jobs
  • Food Handler Jobs
  • Food Prep Jobs
  • Food Prep/Dishwasher Jobs
  • Food Preparer Jobs
  • Food Server Jobs
  • Food Service Aide Jobs
  • Food Service Associate Jobs
  • Food Service Attendant Jobs
  • Food Service Coordinator Jobs
  • Food Service/Cashier Jobs

Food Service Worker Jobs By Location

  • Akron Food Service Worker Jobs
  • Albany Food Service Worker Jobs
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  • El Paso Food Service Worker Jobs
  • Fort Wayne Food Service Worker Jobs
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  • Zippia Careers
  • Food Preparation and Restaurant Industry
  • Food Service Worker
  • Food Service Worker Skills

Top Food Service Skills to List on Your Resume

Here are the top ways to show your Food Service skills on your resume. Find out relevant Food Service keywords and phrases and build your resume today.

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Top Food Service Skills for your resume

Most popular hard food service skills for your resume in 2022, how to list food service skills on resume, where to include food service skills on your resume, showcase your food service skills in the skills section of your resume, how to match your skills to the job position, related resume examples with food service resume skills, key takeaways.

The foodservice industry is one of the biggest employers in the world. Only in the US, it employed more than 15 million workers in 2020. This constitutes about 10% of the overall workforce in the country ( source: National Restaurant Association). The global foodservice market is estimated to be 3.5 trillion USD in 2020. The situation changed due to the Pandemic but the world is recovering. More than ever it is important to know how to demonstrate your food service skills on your resume . These skills were and will be among the most in-demand human resources skills in 2022.

In this article you will learn:

  • What are the top foodservice skills to list on your resume?
  • A detailed look at important hard and soft food service skills
  • How and where to list food service skills on a resume?
  • Should you adjust your resume to each job advert?
  • Key conclusions

The food service industry is a collective term for businesses that prepare and serve meals outside of the home. It has many different types of businesses under its umbrella but the most popular one is the restaurant. Some positions in this industry have a lower threshold of minimal skills but others require more knowledge. In general, the jobs in the industry are in service, kitchen, inventory supply and control, cleaning, and marketing departments. The last two departments are typical for any organization, so we will focus only on the first three.

Kitchen / Cooking skills

If you want to work in a kitchen you will need some serious technical skills unless you want to peel potatoes all day long. Here is a list of the most essential skills you will need in a kitchen.

  • Knife Skills: Cutting in a professional kitchen requires training. It is important to know what knife to use for each occasion and how to hold it and use it. How to avoid injury and how to maintain the sharpness of the tool. Each kitchen worker that takes the job seriously owns a set of expensive knives. It is also important to learn how to use a knife safely and how to avoid accidents.

Here is an example of listing knife skills on your resume’s skills section:

Excellent chopping, dicing, slicing, and carving skills

  • Making Stocks and Sauces: Making good stocks and french mother sauces is a cornerstone of cooking. This is an important part of the training of each cook. Stocks are used daily in the kitchen. Learning to make sauces is a bit more complex but if you want to be a good cook you have no way around it.

Here is how this skill is demonstrated in the Education section of a Cook’s resume:

Extra classes in preparing stocks and sauces

Work with Meat and Fish:

Working with meat and fish is a very responsible task. You have to know how to clean it, check it for freshness, and store it. Cooking meat and fish requires you to know the different types of meat and fish and the techniques that you can use to prepare them.

An example how this skill is listed in the Job Experience section of a Prep-Cook :

Cut and sliced meat, poultry and seafood to prepare for representatives of the US Parliament

  • Vegetables and Fruits: Working with them requires technical knowledge of the different types of fruits and vegetables and their qualities. You have to know how to select them, how to wash them and how to preserve them. You also need to know if some of them can cause allergies. You need to know how long and at what temperature to cook them for the desired result. Cooking vegetables is very important because vegetarian food is popular. Vegetables are not just a side dish anymore but the main course.

Here is how this skill looks in the Skills section of a Cook specializing in vegetarian dishes:

Focusing on vegetarian dishes

  • Work with Dough: Another important aspect of the cook’s training. Each cook has to know how to prepare bread from scratch. This is especially important for pastry chefs. There are different types of flour, baking techniques and equipment, and the cooks need to be familiar with them.

Here is how this skill looks in the Job Experience section of a Senior Bakery Specialist :

Responsible for the bakery development for teams located in Poland, Russia, Turkey, South Africa, Germany, England, France, Sweden, Iran, Austria and Saudi Arabia

  • Safety and Sanitation: Each restaurant kitchen has to correspond with certain safety and sanitation requirements. This is usually controlled by government agencies. There are also different management and certifying programs that can be implemented in the kitchen. Each employee is instructed and trained to follow all rules and regulations. Additionally, washing and cleaning food is part of the core training of the cook.

Here is an example of this skill listed in the Job Experience section of a Line Cook :

Ensured quality and safety of over 100 ingredients prior to preparation

  • Menu and inventory: The cook needs to know all the ingredients, product quantity, cooking time, and steps to prepare each recipe from the menu. They should also know what ingredients could cause allergies.

Here is an example how a Kitchen manager listed this skill on his resume in the Job Experience section:

Ran day-to-day operations of all menu items, daily specials, and ordering/receiving

  • Kitchen management: The hierarchy in a well-organized kitchen resembles the military. The kitchen is divided into departments that take care of starters and salads, main dishes, pastry, etc. Each of these departments has supervisors called sous chefs. Sous chefs answer to the chef who is the master of the kitchen. The chef and the sous chefs plan the menu and the mise en place each day. They work closely with the Purchasing / Inventory supply manager and also organize the day-to-day work in the kitchen.

Here is how this skill looks in the Job Experience section of a Fast Food Team Leader :

Guided and trained about 5-7 crew members

Service skills

Another important aspect of the foodservice industry is the service. People would care more for the quality of the food than for the service but service is also crucial. It is part of the whole experience. In restaurants that are not self-service, the waiting staff is the link between the kitchen and the guests. These employees are also called “front of house” workers.

  • Safety and Sanitation: Waiters need to know how to handle the plates with food. They should not cross the path of the dirty plates with the clean ones. They need to be aware of hot plates to avoid burning. Waiters are expected to maintain high hygiene standards at the workstations. Their appearance needs to be perfect in terms of facial hair, clothing and shoes, jewelry, etc.

Here is how a Food Service Manager mentiones this skill in the Skills section of his resume:

Knowledge of Food Safety

  • Table setting: The front-of-the-house staff must be familiar with the table setting standards. They have to set the table using a napkin to avoid touching cutlery with bare hands. The staff must know how to arrange the glasses, plates, cutlery, napkins, seasoning sets, candles, etc. The waiters also need to learn how and when to change the tablecloths.

Here is how an assistant waiter lists his knowledge of table setting:

Responsible for table setting following 5-star restaurant standard

  • Menu knowledge: Each waiter is expected to know the menu items. They need to know what ingredients each item has and how long it takes to prepare. The front-of-the-house staff should recommend dishes, drinks, and desserts. They need to establish contact with the guest, make small talk and learn about their taste in order to make suggestions. They also need to know if something from the menu is not available. To achieve this they need to go to the kitchen and ask at the beginning of their shift. Waiters that specialize in wine selection are called sommeliers and have higher status and income.

Here is how a Food Service Worker indicates the importance of knowing the menu in his Job Experience section:

Memorized 50+ item food menu

  • Order processing software: Front-of-the-house staff is responsible for processing orders. This means that they should take the order from the guest and then enter the data into the system. This has a double function. The kitchen gets notified about the order and starts preparing it and a record of the guest’s consumption is created. When the guest requests the check the waiter prints out the record that contains each individual item and the total amount. The waiter needs to know how to work with this system and also how to process cash, bank checks, and bank cards.

Here is how a waiter talks about this skill in the Job Experience section:

Cash handling (including EFTPOS)

  • Wine and Cheese knowledge: Waiters with extensive knowledge about wine and cheese are called sommeliers. In some bigger restaurants, the sommelier's only task is to recommend a wine to the guests. They make this based on the guest’s personal preferences and the dishes they ordered.

Here is how an experienced Sommelier backs up his claims:

Graduated special 12-month course in wine selection in Bordeaux in the top 3 of the class

  • Service etiquette: The waiting staff needs to know how to serve the dishes. Basically, this is the sequence of the process and the way to approach the table and serve the dishes. They also need to know how to take care of the guests and be available for requests without being too intrusive. The staff needs to know how to make small talk and respect the personal space of the guest. They also need to know when and how to take away empty plates and glasses.

Here is how Assistant Restaurant Manager assures that he knows service etiquette:

Completed a service etiquette class in the top 10%

  • Processing reservations: The front-of-the-house staff needs to be trained to pick up the phone of the restaurant. They need to be able to discuss a reservation and enter it into the system. They also need to be able to offer proactive flexible solutions for the guests in case the restaurant can not accommodate a visit at the desired time and day.

Here is how a waitress list her experience to take reservations in the Job Experience section:

Welcoming customers and taking reservations

  • Front-of-house management: The front-of-the-house management is responsible for scheduling, training, and controlling the waiting staff. The manager coordinates the day-to-day activities with the chef. He is also responsible for conflict resolution with guests and staff. The front-of-the-house manager is usually the one who exercises financial control on the accountability of each waiter at the end of the shift.

Here is how F&B manager describes part of his duties in the Job Experience section of his resume:

Human Resource Responsibility: develop, appraise, and discipline staff following company procedures

Inventory Supply and Control skills

In smaller restaurants, this position is usually fulfilled by the restaurant manager/chef or F&B manager. In bigger establishments, there is a dedicated person who is responsible for supplying quality products.

  • Inventory Management: The inventory manager is responsible for controlling product availability. He or she works closely with the chef and orders new products or re-supplies products that have lower availability based on consumption forecasts. The inventory manager also keeps count of the product quality as a measure to prevent theft and enforce accountability.

Here is how F&B manager talks about inventory control in his Job Experience Section:

Manage inventory levels daily and participate in monthly inventory procedures

  • Product quality control: The inventory manager is also responsible for quality control on product arrival. He or she also controls the quality of the perishable goods in the storage and implements the FIFA system.

Here is how a Kitchen Manager talks about this skill:

Played key role in implementation of ordering/inventory system

  • Cost of Goods Sold: The inventory manager together with the chef makes sure to calculate the cost of each recipe and prepares reports for the ROI.

Here is how Inventory Manager lists this skill:

Prepared monthly reports about COGS, ROI and improvement plan

Top soft skills for food service industry positions

The soft skills of the employees are very important for every organization but they are of vital importance in the good service industry. The reason for this is that this industry offers the added value of convenience and pleasant experience through the service it provides.

A big part of this experience comes through the quality of the food but the rest of it is from the atmosphere at the front of the house and the attitude and service quality of the waiting staff.

In the following section, we will concentrate on the unique side of the restaurant that is characterized by the soft skills of its waiting staff.

A small remark. In some restaurants with specific setups, there is also kitchen staff that interacts with and serves the food to the guests. There are also restaurants with a show cooking setups where the cooks and the cooking process are the main attraction.

  • Excellent communication skills: The waiting staff needs to know how to meet and greet the guests. They must be trained to make the guest feel comfortable. Speaking foreign languages is also highly appreciated in the restaurant industry as some guests will be foreign tourists. There is also a technical side of communication. Everything needs to be clear when the waiter takes the order and there is a procedure to make sure there are no mistakes.

Here is how a Hospitality manager talks about this skill in his Strenghts section:

Listen attentively, speak candidly, and treat others respectfully.

  • Ability to work under pressure: One of the typical challenges in the food service business is that all guests arrive at once. There is always rush hour at lunch and dinner. The waiter needs to maintain concentration as the guests arrive and to take and process their orders as fast as possible.

Here is how an assistant F&B manager demonstrates he can work under pressure:

Assistant manager for busy 160 seater breakfast room and 371 rooms, hour Room Service

  • Problem-solving and conflict management skills: The environment in a restaurant is often explosive. There are conflicts with co-workers and sometimes there are angry customers. This is due to the hectic nature of the work and the limited amount of time for service. The front-of-the-house staff has to know how to resolve conflicts and how to approach dissatisfied guests.

Here is how Front of House Manager demonstrates conflic resolution skills:

Acted as a liaison between staff, General Manager, Owner, and customers to mitigate tense situations

  • Positive attitude: Attitude shows. If the waiter has a negative attitude the guest does not feel welcome. There is a statistic that confirms a very small number of guests actually complain when there is a problem. Most of them leave and never come back. The waiter needs to be approachable so that if there is a problem the guest should not hesitate to express his or her concerns.

Here is how a busser demonstrates positive attitude in his Job Experience section:

Making sure that all the guests feel comfortable and satisfied during their stay.

  • Attention to detail: The staff needs to be able to notice things. Especially the body language of the guests. They need to pay attention to their surroundings and be ready to react. Recognizing when the guest needs them is important. They also need to be able to notice irregularities with the dishes, the table setting, or the restaurant hall.

Here is how Reservations Manager lists this skill in his Strengths section:

Dedicated to completion of tasks in a timely manner and with regard to quality.

  • Emotional intelligence and self-awareness: The experienced waiting staff has emotional intelligence skills. They can put themselves in the shoes of the guests and understand what troubles them. This makes conflict avoidance and resolution much easier. They also have a good orientation of the surroundings, and know what is expected of them.

Here is how a Restaurant Operations Manager presents this skill in his Strenghs section:

Aware of the social expectations of the working place and team interaction dynamics.

  • **Teamwork: **Teamwork is very important in the restaurant business. It helps avoid conflict in a highly stressful and demanding environment. It is also impossible to accomplish some tasks without physical help from a teammate. For example moving tables and inventory, setting tablecloths, or serving dishes for more than two guests at once as per etiquette. You need your colleagues’ help with all this.

Here is how a waiter proves that he is a teamplayer in his Job Experience section:

Often took 14-hour shifts to cover for colleagues

  • Speed of work: The specifics of the food service industry is that it has rush hours. You need to be really fast during these hours. You need to think fast and act fast. This is just a requirement. If you look for a relaxed work environment then this job is not suitable for you.

Here is how a Cashier mentiones his speed of work:

Served needs of more than 100 customers in busy environment

  • **Analytical thinking skills: **Experience, observation, and analysis can help identify and prevent a problem. This is a skill that takes time to develop. People who are naturally observant are much better at it. This skill is highly appreciated by employers because it saves a lot of money and nerves.

Here is how a Food Service Manager proves that he has analytical thinking skills:

Reduced location labor cost by 4.8% by adjusting staffing based on forecasted customers and employee strengths to ensure optimal and efficient production.

If you are a recruiter you have certain expectations of how information should be presented to you. There are industry standards and common sense that need to be followed. How you follow them sets you apart from the crowd.

Make sure the skills you list are relevant to the position

The recruiter only has a few seconds to determine if your resume is worth further reading. You do not want to overwhelm him or her by listing all the skills you have. What you need to do is list only relevant skills for the position. In this way, you do not take a risk of your skills being watered down. This also shows diligence and respect for the work of the recruiter. It also shows that you took the time to actually read the job posting and responded accordingly.

Provide concrete examples with numbers

Your list of skills is just words. To make them mean something you need to back them up with numbers. Soft skills are subjective. Numbers are not. So, for example when you speak about your speed of work you can mention the capacity of your station. If you were a restaurant manager you need to say how many people you managed. If you were good at selling expensive wine you can mention what percentage of sales were done by you. Just think about how you can make some numbers work for you when you list skills on your resume.

Be specific

As mentioned earlier if you want to be different from the rest you need to have a focus. So, for example, if you apply for a job at a vegetarian restaurant as a cook you can focus on your training related to working with fruits and vegetables. Just give them what they want. Read the job posting and be specific.

In the header section of your resume

The header is the first thing the recruiters will see. In this section, there is mainly contact information but just below your name, you can make a statement in the form of a resume headline that showcases the most valuable of your skills. The resume headline or also called resume title is a short phrase that is the essence of who you are.

In the following example, you can see how the candidate emphasizes his “vegetarian cooking skills”.

Communicating your food service skills in the summary section

The resume Summary section is a very important one. As a part of the resume header this section always gets attention. It is in your best interest to use this opportunity and to present the most important information there.

Here is an example from our Food Service Resume Guide :

Showcasing your food service resume skills in your experience bullet points

The Job Experience Section is the essence of the resume. The most important information for the recruiter is there. As far as skills are concerned this section plays a supportive function for the Skills section by showing not just stating your skills.

The following example is from: Food Service Resume: Examples, Writing Tips and Templates Guide

  • • Increased clients retention by 10% via updating customer service procedures
  • • Worked with 2 teams to increase food sales by 23%
  • • Guaranteed food quality and 100% customer satisfaction by auditing menu items and food service performance
  • • Managed and grew a $2m branded food portfolio by 7%

The Skills section is the actual section where you can list your skills. Make sure to somehow include this section in the first one-third of the document. You can use a two-column format for this. Make sure to include relevant skills that respond to the job posting requirements.

One of the most successful moves you can learn is to match your skills to the job posting. To do this you need a bit of research. Visit the company’s website, read through their brochures, marketing materials, social media profiles, etc. Study their mission and vision. Make notes of all things distinguishing them. Copy all keywords, phrases, and specific expressions they use.

The next step is to read through the job posting carefully and to write down all the keywords and action verbs you see there.

Next, you will need to adjust, rewrite, paraphrase or use synonyms on your resume that will match your notes.

In this way your resume will already be written in their own language, it will look like a part of their own system of values and beliefs and it will feature exactly what they look for. There is a chance the recruiter will think right away that you are an excellent fit for his or her company.

In the following list, you will find resume examples. They can give you an idea of what is expected of you when you apply for a position in the food service industry. It is a very specific industry with a lot of requirements, so make sure to read through them and be prepared.

  • Match your skills to the job posting. Research your desired employer well. Read through their documents. Study the language they use in the job posting. Use all this when adjusting your resume. Make it look like their internal communication. Concentrate on keywords and phrases they use to present your skills.
  • Focus and be relevant. Make sure to present all important information in the first ⅓ of the resume. This is the part of the document that will get the most attention during all ten seconds you will get. This is why you have to decide what to include and what not. Be relevant. Include only the information that corresponds to what they look for. In this way, it will not be watered down by everything else.
  • Back up your claims. When you list your skills and achievements you will have to back them up with additional information usually presented in the Summary, Education, and Work Experience sections. Be specific and try to use numbers and percentages.

About this report:

Data reflects analysis made on over 1M resume profiles and examples over the last 2 years from Enhancv.com.

While those skills are most commonly met on resumes, you should only use them as inspiration and customize your resume for the given job.

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7 Food Service Worker Resume Examples for 2024

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“BeamJobs has been such a help! My resume looked so professional and helped me write exactly what my employer was looking for. Because of them, I got the job.”

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“The templates are awesome because they are specific to where you are at in your life and your career. Beamjobs.com makes it so easy. You just fill in the data specific to you and they lay it all out but also allow you to add and delete and switch things around if you want to!”

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  • Food Service Worker Resume
  • Food Service Resumes by Experience
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How to Create a Food Service Worker Resume

The food service industry makes $996 billion per year . Everybody’s gotta eat, so it’s no surprise that it’s one of the biggest industries in the world. Millions of people are employed by food service companies.

This customer-oriented role requires great patience and dedication. As a food service worker, you must be quick to adapt and remain pleasant under pressure. Working in this industry can be a challenge, but creating a cover letter and resume doesn’t have to be.

Using our research-based food service worker resume samples and tips, you can  write a resume  for yourself that meets all the needs and expectations of the 2023 job market.

food service skills on resume

Food Service Worker Resume Example

or download as PDF

Food service resume example with 14 years of experience

Why this resume works

  • Using percentages, specific numbers, and physical achievements rather than general responsibilities or duties is a great way to strengthen your resume.
  • Cater  your resume skills  to the job you’re seeking with a list that isn’t so long that the reader zones out. Keep your list short, concise, and specific. 

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Entry-Level Food Service Resume Example

Entry-level food service resume example with 0 years of experience

  • Use direct language in the work experience section. Start each work experience bullet point with a strong action word to get right to the point and instill confidence in the reader.
  • Use consistent verb tense.
  • If you choose to end bullet points in a period, don’t stop using the period halfway through the document.
  • Even if your entry-level food service resume only lists two previous jobs, your work experience section can still boast an impressive list of duties and accomplishments, especially if you add measurable impact with metrics.

Food Service Manager Resume Example

Food service manager resume example with 16 years of experience

  • Your food service manager resume can include color accents, provided they’re not distracting. Subtle color can make headings easier to distinguish and your resume more visually pleasing.
  • Include your experience working with people, what impact you’ve made on your team (this is a great place to add metrics), and your management style and values.

Dietary Aide Resume Example

Dietary aide resume example with 5 years of experience

  • Ensure to add any relevant experience to your dietary aide resume that highlights your ability to create and serve customized food meals while keeping safety protocols in check. You can also mention any past dietary consulting sessions you’ve held.

Food Service Director Resume Example

Food service director resume example with 12 years of experience

  • List down any software you’ve used to manage your staff members and their schedules. If you have directly contributed to increasing sales and efficiency, don’t let them go unnoticed! Overall, create a blend of managerial, respectful, and hard-working experiences.

Food Service Specialist Resume Example

Food service specialist resume example with 2+ years of experience

  • Your work history should reflect the skills and responsibilities of the job you’re seeking. Highlighting your expertise will make hiring managers want you to do the same for their company.
  • A full resume appears professional, and it articulates that you have the experience needed for the position. 

Fast Food Service Worker Resume Example

Fast food service worker resume example with 3 years of experience

  • Take up space: an objective can help fill the page, so your resume doesn’t have awkward white space.
  • Personalize: it allows you to show your personality and what you’d be like as an employee.
  • Descriptions: you can describe what you’re looking for in a job and what you can bring to the table. 
  • Don’t include too many previous positions. Select the work experience that best complements the role to which you’re applying.
  • Don’t include irrelevant education or certifications. These can distract and cause employers to envision you in a role you don’t desire.

Related resume guides

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Prep your food service resume in no time with our easy-to-follow steps.

Select a fun, creative resume template if you want to work in a local jazzy cafe. Try an elegant resume template if you’ll be working for fine dining and catered events. Providing food service for more serious populations, such as juvenile centers, hospitals, or schools? A professional resume template with clean, classic lines and muted colors will serve you best.

Note the job listing requirements, such as a healthcare setting needing you to “create reports to verify meal transactions” or a bistro asking you to take on “eliminating food waste.”

While you’d want your skills list to include “reporting” or “minimizing food waste,” look for opportunities in your work experience bullet points to show these skills in action .

Did accurate reporting reduce company losses? Did you initiate a rotation system that ensured produce remained fresh?

Start each work experience bullet point with an active verb to propel the sentence forward. Words such as “interacted,” “cultivated,” “processed,” “increased,” “decreased,” “organized,” “monitored,” “evaluated,” “prepared,” “recorded,” and “operated” are just some active words you might consider including in your food service worker resume.

You can place your education section further down on your food service worker resume if you like. It’s not that your education isn’t important, but if you’ve been in the food industry long, you know that so much about the role is learned while actively interacting and serving customers, stocking and rotating shelves, prepping food and sanitizing surfaces, and cultivating a welcoming environment.

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  • 11 Best Customer Service...

11 Best Customer Service Skills for Your Resume (With Examples)

10 min read · Updated on February 16, 2024

Marsha Hebert

The right customer service skills on your resume can lead to promotions

All companies worldwide have one thing in common – they all have customers. This means all companies need to hire people with great customer service skills. 

Some roles will require you to work with internal customers. For example, if you're working in IT, you'll likely have to interact with employees to help them fix computer issues. Those employees are internal customers. Other roles will require you to work with external customers – the people who are buying goods and services from the company. 

A well-crafted resume that highlights your relevant skills for a customer service position will help your resume to beat the applicant tracking system, or ATS , which is the first step to getting your application noticed. 

When you use these 11 best customer service skills in your resume, you'll stand out from the crowd as someone who can work well with others, anticipate needs, and solve problems. 

Use these skills and examples to produce an interview-winning resume. 

11 customer service skills and proficiencies for your resume

It's important to note that there's a difference between hard skills and soft skills . Some of these 11 customer service skills that you can use on your resume fall into the hard skill category, and some of them are soft skills. 

You can tell them apart by identifying which are job-specific skills that allow you to get things done and which are more interpersonal-type skills that allow you to get along well with others. It's important to have a good balance of both skill types. 

Of course, these customer service skills will be in addition to your experience and education, but you can weave the keywords into your these sections. You should also quantify your skills whenever possible, mentioning specific instances and using concrete examples to prove you have experience with each customer service skill on your resume.

Hard skills for a customer service resume 

Since every company has customers who require assistance, modern employers are always seeking people with customer service skills. Here are the four most important hard skills hiring managers want to see on your resume:

1. Product knowledge 

You can't help customers if you know nothing about the product or service being offered by the company. It's critical that you take the time to learn about what's available and how to answer questions about the company's offerings. You may also need to troubleshoot problems with products and offer recommendations to improve the customer journey. 

Here's what that looks like on your resume:

“Increased revenue by 15% by recommending product offering add-ons.”

2. Technical proficiency 

Have you ever heard the acronym CRM? It stands for customer relationship management, and most companies use some type of CRM software to track customer interactions and follow up on leads. This is one of the many ways you can demonstrate technical proficiency in customer service skills on your resume. 

Here's an example of how to include this customer service skill on your resume:

“Used Salesforce to update and maintain a customer database of 200 leads and mapped the customer journey from initiation to close.”

3. Communication technology 

This may seem similar to the technical customer service skills for a resume above; however, it goes a step beyond simply using tools to track customer journeys. This has to do with directly interacting with customers. It could be as simple as using email and multi-line telephones, or more complex, such as using Slack to collaborate with people across the globe. 

Here's how to include communication technology customer service skills on your resume:

“Answered as many as 75 incoming client calls per day using a 6-line telephone system.”

4. Data analysis

One of the best ways to support successful customer interactions is through data analysis . You have to know what's going on in the customer's journey to be able to adequately answer their questions, determine customer trends, and improve customer satisfaction. 

Here's how to write a data analysis customer service skill bullet point on your resume:

“Analyzed and dissected data from disparate sources to identify trends and solve problems, improving customer satisfaction scores by 12%.”

Soft skills for a customer service resume 

Now that you know what hiring managers want to see insomuch as you getting the job done, let's learn what they are looking for regarding interpersonal skills. 

5. Active listening 

Are you the type of person who knows what you want to say in response to someone speaking before they ever finish a sentence? Or do you take the extra initiative to pay attention to nonverbal cues and follow up with clarifying questions to gain a genuine understanding of what someone is saying? If you fall into the latter category, then you practice active listening . That's definitely a customer service skill for your resume!

Here's how to demonstrate active listening on your resume:

“Improved customer service issue resolution time by 15% by actively listening to and paraphrasing customer concerns to get to the root of the problem.”

6. Emotional intelligence 

When you work with customers – whether they are internal or external customers – chances are you're going to come across a situation that requires you to demonstrate empathy and emotional intelligence. It's easy, after all, to let our emotions get the best of us, but being that person who can exude compassion in the most challenging situations is something most hiring managers need and want. 

Here's an example of how you can prove you have a high EQ on your resume:

“Built a reputation for de-escalating customer situations by leveraging a high EQ, resulting in a 30% reduction in calls being transferred to supervisors.”

7. Problem-solving 

You can pair problem-solving skills with data analysis skills to showcase your well-roundedness as a job seeker. It's even better if you're able to add the ability to make autonomous decisions after you solve a problem. Either way, hiring managers value people who take the initiative to fix issues rather than someone who passes problems off to others to figure out.

Here's a fantastic example of a way to show off analysis, problem-solving, and decision-making customer service skills in one bullet:

“Turned around lackluster sales by analyzing 3 months' worth of trends to identify problem areas and recommending improvements to closing processes.”

8. Communication 

This is the one that most people get wrong on their resume. It's easy to simply write that you have “good written and verbal communication skills,” but how do you prove it? You write an action-based resume bullet that shows off your ability to communicate clearly and with different types of people.

Here's what that could look like:

“Respected by leaders for being able to clearly articulate complex concepts to technical and non-technical audiences, which reduced the number of errors on orders by 30%.”

9. Collaboration 

In today's ever-shrinking world, there will likely come a time when you'll need to talk to someone in a different department, a different company, or even in a different country. If you're capable of working cross-functionally to share knowledge and achieve goals, then you can add collaboration as a customer service skill on your resume.

Here's an example of a resume bullet that shows you know how to collaborate:

“Engaged in regular team meetings to share best practices and worked in a team of 12 people to increase overall efficiency by 10%.”

10. Positivity 

One of the main ways you can make customers happy is by being optimistic, even when pressure is being applied to a situation. If you're able to create positive customer experiences, then they'll likely be more than happy to continue doing business with you and your company.

Here's an example of a positive attitude bullet you can use on your resume:

“Demonstrated a can-do attitude by taking on additional responsibilities and assisting team members during peak times to reduce customer hold times.”

11.  Flexibility 

If there's one constant in life, it's that things will change. Sometimes those changes are things you instigate yourself. Other times, change will be thrust upon you. No matter how changes come up, if you're able to remain flexible, go with the flow, and adjust to change without any major problems, you should consider adding your ability to be flexible to your resume.

“Overcame changing management regimes and adapted to new procedures by adjusting priorities in alignment with new SOPs without sacrificing service delivery to customers.”

Where to put customer service skills on your resume

Most of the customer service skill examples in this article have been related to bullet points. So, you may be assuming that the best place to highlight your customer service skills is in the Professional Experience section of your resume . In fact, you can weave customer service skills into any section of your resume. The key is to find the place where the skill makes the most sense – contextually and grammatically – and add it in. 

Profile section

The Profile part of your resume is at the very top of your resume and includes the title or headline and summary paragraph. You can obviously add the phrase “customer service” into the title or headline, but you can also insert some of the example sentences in this article into your profile paragraph. Use them as inspiration for your own sentences, too - the ones in this article are simply meant to help get your brain juices flowing. 

Skills section

While your Skills section (or Core Competencies) won't contain actual sentences, you can still put some of your customer service skills here. Instead of writing out bullets, though, you'll simply list up to 15 keywords and phrases that make you a good match for a customer service job. 

Professional experience section

Since you are likely using the reverse-chronological format for your resume, you'll want to focus your efforts on writing out the last 10-15 years of experience using action-based bullets, like the ones in the examples in this article. It's also pretty critical that you add numbers every chance you get, so that you show what type of work you've done in the past, as that will give the hiring manager a clue as to what you'll bring to the table for their customers. 

Education and credentials section

If you have little to no experience, you can inject some of your customer service skills into the education section of your resume. You'd do this by including courses you took and by talking about any major projects you may have worked on while in school that allowed you to overcome challenges or work collaboratively with others. 

Chart your path to success

Adding customer service skills to your resume truly can help you to stand out from the crowd. Almost everyone can say that they know how to handle customers, but the actual proof they can do so is often lacking in resumes. When you use these 11 best customer service skills for your resume, you'll create something that will have hiring managers and recruiters blowing up your email with interview offers. 

If you want to make sure that your customer service skills are properly coming through on your resume, let us take a look at it for you. Upload your resume for a free review , where an expert resume writer will go over it and let you know what you need to do.

Recommended reading:

How to Describe Yourself on a Resume (With Examples)

27 Great Resume Headline Examples to Stand Out

Call Center Resume Sample

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  1. Food Service Resume Example & Writing Tips

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  2. 7 Food Service Worker Resume Examples for 2024

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  3. Example Resume For Food Industry

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  4. Food Service (Waitress & Waiter) Resume Samples & Tips

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  5. Professional Food Service Resume Examples

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  6. Best Food Service Specialist Resume Example From Professional Resume

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  1. The Food Service Skills Test🇯🇵

  2. #4 Japanese Food Service Skills Test🇯🇵| Food Safety;Mock exams for ssw food service industry

  3. 8 July 2023

COMMENTS

  1. What Are Food Service Skills?

    Updated September 26, 2023 Video: How to Succeed In A Food Service Career In this video, Sophie will share the top 5 skills plus 1 handy customer service trick that will help you succeed in the food service industry.

  2. Food Service Resume Examples [+ Skills & Job Description]

    How? With a killer food service resume, naturally. Don't just settle for some random food service resume example you find online—learn how to write one yourself! In this guide, I'll show you: Food service resume samples better than 9 out of 10 other resumes. How to write a food service resume even if you have no experience.

  3. 15 Food Service Worker Skills For Your Resume

    Patients, 6.5% Cash Control, 4.3% Rehabilitation, 3.8% POS, 3.7% Other Skills, 41.6% 15 food service worker skills for your resume and career 1. Food Handling Food handling is the practice of safely handling food to prevent contamination and foodborne illness.

  4. Top Food Service Skills to List on Your Resume

    What are the top foodservice skills to list on your resume? A detailed look at important hard and soft food service skills How and where to list food service skills on a resume? Should you adjust your resume to each job advert? Key conclusions Top Food Service Skills for your resume

  5. Food Service Resume Example & Writing Tips

    Phone: (123) 456-7891 Address: Street, City, State LinkedIn: linkedin.com/in/yourprofile Career Objective Food Service Worker with 6+ years of professional experience in both front and back of house, hostessing as well as preparing and serving food.

  6. 7 Food Service Worker Resume Examples for 2024

    Prep your food service resume in no time with our easy-to-follow steps. Pick a resume template to reflect the business and your personality. Select a fun, creative resume template if you want to work in a local jazzy cafe. Try an elegant resume template if you'll be working for fine dining and catered events.

  7. Food Service Resume—Examples and 25+ Writing Tips

    11/09/2023 Food Service Resume—Examples and 25+ Writing Tips You can deal with everything, including grouchy customers coming in five nanoseconds before closing. Prove it with this tasty and professional food service resume sample. Tom Gerencer, CPRW Career Writer at ResumeLab You're about to glimpse the perfect food service resume. The thing is—

  8. Food Service Resume Examples and Templates for 2024

    1. Summarize your food service qualifications in a dynamic profile A robust resume profile is essential to making a lasting impression on potential employers. Keep it concise, using 2-3 sentences to highlight your most impressive experience, skills, and accomplishments.

  9. Food Service Resume Examples

    Updated April 20, 2023 Depending on the type of job, food service resumes often reference experience preparing food, serving food, keeping kitchens and dining spaces clean, and/or washing dishes. When writing your resume, you may want to reference the experience you have working as part of a team in fast-paced work environments.

  10. Food Service Resume Guide [w/ Objective, Summary, Skills Examples]

    Food service resume objective examples: Customer-oriented waitress with 2+ years in fine dining restaurants. Seeking to leverage my customer service skills and wine knowledge for the head waitress position in Fuchsia Gardens. Motivated and responsible culinary graduate seeking a position as a chef in Le Bistro.

  11. Food Service Worker Resume Examples & Writing Tips (2024)

    According to the U.S. Bureau of Labor Statistics, "food and beverage serving and related workers" in 2020 earned median pay of $11.63 an hour, or $24,190 a year. On a brighter note, jobs in this category are expected to grow at a dramatic 10% through 2029, much faster than the average of 4% for all occupations.

  12. 20 Restaurant & Food Service Skills For Workers

    5 Restaurant & Food Service Skills for Your Resume When you're applying to a new restaurant job and need to outline and organize your tenure on a single resume, consider bucketing your experience into these five restaurant skill areas. 1. Health, Allergen, and Food Safety Training and Certifications Cross-contamination. Spills. Undercooking.

  13. How to Write a Resume for Food Service

    Here are a few food service skills to consider in your resume writing process: Communication skills Multitasking skills Use of a POS

  14. Professional Food Service Resume Examples

    8 Do's and Don'ts for Writing a Food Service Resume Beat the ATS With These Food Service Resume Skills Food Service Resumes for Every Professional Level Recommended Food Service Cover Letter Statistics and Facts About Food Service Jobs Food Service Examples by Job Title Resume Air Hostess Applebees Hostess Assistant Restaurant Manager Bar Attendant

  15. Transferable Job Skills: Food Service Industry

    Hard and technical skills: Hard skills include managing workers, scheduling employees, creating recipes, managing inventory. Technical skills include experience using point-of-sale (POS) software experience, strong math skills Soft skills: Teamwork, customer service, flexibility, resolving conflict, empathy

  16. Food Service Worker Must-Have Resume Skills and Keywords

    Employers require a broad range of skills and qualifications in their descriptions of Food Service Worker positions. The top three keywords make up 37.67% of the total set of top terms. Look to the Resume Checklist below to see how Disinfectant, Food Safety Experience, and Manufacturing Sanitation shares stack up against the share from resumes.

  17. Food Service Resume Example & Writing Guide

    The ideal resume format will highlight your strengths and value as a candidate. Choose one according to your years of experience and career goals in food service. Functional format: The choice for entry-level candidates.Its layout focuses on skills, allowing you to showcase the abilities you bring to the table.

  18. Food Service Resume Examples + Tips and Advice

    2. Promote your food service skills. While each role in food service may require its own unique skills, there are certain skills that are universally desired across the industry. It'll serve you to include some of these high-demand skills in your resume if they apply to you and your work style. Commonly sought-after skills for food service ...

  19. Food Service Specialist Resume Examples

    Experience is the soup de jour for a food service specialist resume. Include all of your relevant food service experience, spotlighting specific skill sets like meal preparation, prepping hot and cold foods, and butchering techniques. Grace and efficiency under pressure are excellent qualities to possess since kitchens are hot and fast-paced ...

  20. How to Add Restaurant Skills to Your Resume Like a Pro

    Restaurant skills are a set of competencies that allow professionals to perform in the food service industry.. They encompass both job-specific hard skills and transferable soft skills.. Adding restaurant skills to your resume includes having a dedicated section in the form of a list, as well as mentioning key skills throughout the resume next to relevant achievements.

  21. 11 Best Customer Service Skills for Your Resume (With Examples)

    When you use these 11 best customer service skills in your resume, you'll stand out from the crowd as someone who can work well with others, anticipate needs, and solve problems. Use these skills and examples to produce an interview-winning resume. 11 customer service skills and proficiencies for your resume