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Customer Service CV Personal Statement Examples

Last updated : 31 January 2019

By Guest Author

If you are in a Customer Service role or seeking a new customer service role then your personal profile needs to be all about your experience in this area. There are many environments where people work in customer services and you need to make sure that you set yourself apart from the others and have slightly different skills.

To see an example personal profile, please see the below example you can use as a guide:

Related :  CV Personal Profile Example for Student

CV Personal Profile Example for Customer Service

I have X years experience of working in a Customer Service/Relations environment and I feel that throughout the years I have perfected my communication skills and ways of dealing with customers. I enjoy the variety of working with customers and I thrive on the challenges that this also brings when dealing with difficult customers or difficult situations such as complaints, returns when not warranted etc.

I like to work in a methodical and organised manner through using lists and keeping accurate records and logs so that I know where I am up to with my calls and customers and who I need to get back to and by what date etc. I think giving good customer service is very important and I like to ensure that I listen to my customer’s needs and requirements as well as being able to fulfil my duties as a Customer Service Assistant.

I am professional in my work, I pay great attention to detail and I remain calm and structured in my approach to my customers. I have gained enough experience to be able to deal with complaints and problem cases and I remain enthusiastic at all times.

I am now seeking more responsibility and feel that I am at a point where I can manage more customer accounts or manage a team of assistants and I am eager to continue progressing my career within customer services which I enjoy. I have achieved (any customer service awards internally or courses or anything that you are proud of).

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Guide to Excellent Customer Service Personal Statement Examples

Table of Contents

As a customer service professional, you want to ensure that your resume and personal statement reflect the skills employers are looking for. Writing an effective personal statement is vital for presenting yourself as the perfect job candidate – and it’s not always easy.

Here is a guide on writing customer service personal statement examples that will help you get noticed by hiring managers.

What Is a Customer Service Personal Statement?

A customer service personal statement summarizes your professional experience, qualifications, and goals as they relate to the customer service field. It is typically included in a resume or application form and should be tailored to the job you’re applying for.

What to Include in a Customer Service Personal Statement?

When writing a customer service personal statement , it is important to highlight your strengths and relevant experience. Utilizing keywords from the job description can help you demonstrate that you understand the role and what they expect of you. Ensure to include any customer service skills or qualifications in the job advertisement.

To get started, consider writing down some points about yourself and how they relate to the job:

• Your previous customer service experience
• Your communications skills
• Areas where you have gone above and beyond for customers
• Positive feedback from customers or employers
• Any awards or certifications related to customer service

Once you have gathered all this information, you can begin writing your customer service personal statement. Focus on demonstrating that you are a trustworthy and reliable employee passionate about providing exceptional customer service.

Tips on Crafting an Engaging Customer Service Personal Statement

1. start with a strong introduction.

Your introductory paragraph should clearly explain who you are and what’s unique about you as a customer service professional. Make sure it’s concise but gives enough information about yourself so that employers know why you’re the best candidate for the job.

2. Focus on Your Strengths

When writing your customer service personal statement, highlight any unique skills or qualities you have that would benefit the position. Showcase your ability to think on your feet, problem solves, handle customer complaints, and adapt quickly in a fast-paced environment.

3. Include Relevant Experience

When discussing your professional history, include any experiences related to customer service. For example, if you’ve previously worked in retail or hospitality, mention it, as this will demonstrate your familiarity with customer interactions.

4. Show Enthusiasm for the Job

You want employers to know that you’re passionate about customer service. So try and include some excitement in your statement by showing off your eagerness to learn and grow in the field. Make sure that hiring managers can see that you’re motivated and ready to hit the ground running.

5. Proofread Your Statement

Once you’ve finished writing your customer service personal statement, take a step back and double-check for any mistakes or typos. Everything must be spelled correctly, as hiring managers often look for attention to detail when reading through applications.

Customer Service Personal Statement Examples

If you’re finding it hard to start your statement, here are some customer service personal statement examples to inspire you:

 “I am an experienced customer service professional with over five years of experience in a call center setting. I have extensive knowledge of customer relations best practices and possess excellent communication skills. As a passionate customer service representative, I thrive in fast-paced environments and take great pride in providing exceptional customer experiences.”

“I have a degree in hospitality management and two years of retail experience. This makes me confident to say that I have the ability to provide top-notch customer service each and every time. My friendly demeanor and acute problem-solving skills make me an ideal candidate for any role in customer service. I am sure to be an asset to any team and look forward to the opportunity of joining your organization.”

“I have a dream for helping people and believe that my diverse professional background makes me uniquely qualified for this role. From working in sales and hospitality, to managing customer relations in both corporate and retail settings, I’ve had plenty of opportunities. I use them to hone my interpersonal skills and learn how to deal with customers from all walks of life. I’m confident that my communication abilities will make me a great addition to your team.”

By following these steps, you can craft an effective customer service personal statement that will help you get noticed by hiring managers . Remember to highlight your strengths, including relevant experience and qualifications, and showcase why you would make a great employee. A well-written personal statement will make your resume more likely to stand out from the competition!

Abir Ghenaiet

Abir is a data analyst and researcher. Among her interests are artificial intelligence, machine learning, and natural language processing. As a humanitarian and educator, she actively supports women in tech and promotes diversity.

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How to Write a Customer Service Personal Statement

• CV Templates & Advice
• Customer Service

Have you found the perfect customer service job ? Stand out from other applicants by writing a winning personal statement for your CV.

Follow our expert advice and guidance to create a customer service personal statement that successfully presents your knowledge, skills and experience to create a fantastic first impression.

We recommend using this 100-150 words to provide examples of how you match the job specification and why you are the perfect candidate for this role. If you’re looking for further advice, check out our  how to write a personal statement guide .

What to include in your customer service personal statement

Why you’re applying for the specific role:.

• Mention why are you applying for this specific job role.
• List what appealed to you about the job description.
• Highlight any previous experience you have had in customer service.
• List the skills you already possess that relate to this specific role
• List any relevant subjects you have studied.
• List your School/College/University
• List your relevant qualifications.

Your customer service experience:

• Mention previous experience and role if applicable.
• Give examples of personality traits that make you a great candidate.
• Mention any key skills that relate to the industry.

Short Example:

A confident, reliable and enthusiastic individual, with previous customer service experience. I enjoy helping clients, customers and individuals, and solving any problems that they may have. I am a great communicator, over the phone, face to face and via email. I strive to work well under pressure and love to keep myself, and my workflow organised. As an experienced customer service advisor I take an enthusiastic approach, combined with a friendly, genuine dedication to customer satisfaction.

If you’re applying for customer service jobs, we recommend that you also check out our customer service cover letter template .

Related links

• How to Write a CV
• 4 Hobbies & Interests Employers Like to See on a CV
• How to Write a Personal Statement

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CV Examples Customer service

Customer service CV Example + Guide

Recruitment processes for customer service jobs are competitive, recruiters are looking for customer service professionals with proven skills as well as experience in customer service positions. Make it easy on them, craft a CV that gives them what they are looking for, stand out from the crowd and land more interviews.

• 1 How to write a customer service CV
• 1.1 Customer service CV Format
• 1.2 Customer service CV content
• 2 Customer service CV Example
• 3 Customer service CV structure
• 3.1 CV Header
• 3.2 CV Profile or Personal Statement
• 3.3 CV Work Experience
• 3.4 Customer service Skills
• 3.5 CV education section
• 3.6 Other sections

How to write an attention-grabbing customer service CV

An attention-grabbing customer service CV is one that enables recruiters and ATSs alike, to spot your communication and management skills as well as the most relevant roles in your career history, demonstrating how you have applied them as an active customer service team member or equivalent customer service positions.

One of the most common job hunting complaints is to be discarded before an interview even though you tick every requirement on the job post. This can only be due to 3 reasons:

• You didn't include the right words to showcase your work experience and other sections
• The format of your CV didn't highlight the right elements on your CV
• Your CV format wasn't readable by ATS

Therefore, an interview-winning customer service CV has the perfect balance between the right format and the right content . Here we cover them both:

Customer service CV Format

A great CV format for customer service professionals highlights the right elements providing a friendly reading experience for recruiters and hiring managers while ensuring that all of its content is available to be extracted by applicant tracking systems ATS, software broadly used in the first stages of a hiring process to automatically select candidates that most likely meet the position's criteria.

While ATS can scan CVs with many pages, humans prefer to read concise one page CVs, therefore when possible, you should consider keeping your CV under one page .

Make it easy for customer service recruiters to easily get the information they need from your CV, include clear headers , and choose a template that provides a good reading experience and allows you to highlight certain elements with bold, or other text enrichments. Check out many CV template options designed with these goals in mind.

Add elements that provide a visual break to an otherwise all-text document. This can be integrated elements of the design like colors, lines, backgrounds etc., a hard skills section with a graph determining your proficiency, icons on section headers, or a section with icons and text.

Carefully pick the content on your customer service CV

In the upcoming section , we will cover the recommended sections for a successful customer service CV, but here we want to emphasize the need to create targeted CVs and rewrite certain parts of your CV to match every customer service role you are applying to. This is true for most industries, but especially important for customer service workers since there is a lot of different ways to refer to similar tasks depending on many factors like location, company culture, etc. For example, a customer service manager can also be referred to as a customer success manager or a customer care lead, therefore is important to determine what are the customer service keywords we will use in the CV.

Prior to starting writing your customer service cover letter or CV, it is mandatory to carefully read the job description or descriptions where you are going to be applying to. Identify the role's explicit and implicit requirements , and make a checklist with them. You are now ready to start typing, make sure to mention every requirement on your checklist somewhere in your CV. Some requirements you can mention explicitly, others you will have to add examples to showcase them.

Not sure yet? Let us explain with an example: The customer service executive CV example we have included at the beginning of this guide, has been written to apply to a couple of customer service roles in Saas companies, here you can see their job descriptions as well as the checklist of requirements the candidate extracted from them before jumping into writing the customer service executive CV or customer service assistant CV.

Basic Qualifications

• Bachelor's degree in Business Administration, Journalism or equivalent
• 6+ years of experience working in a customer facing service delivery/technical account management role

Preferred Qualifications

• Experience as a customer service assistant and/or executive in a Saas environment
• Must possess excellent business judgment, and a practical, common-sense approach to getting things done
• Intense customer focus and ability to think out of box
• Exceptional verbal and written communication skills. Possess excellent judgement and strong attention to detail, problem solving, and a data-driven analytical approach
• Experience with JIRA or equivalent agile software and methodologies
• Well-honed troubleshooting skills at various levels of complexity
• Ability to think innovatively and creatively about complex and technical problems

Reporting to the Customer Service Manager, you will ensure excellent customer service delivered to both our customers and partners across every communication channel. You will manage a team of Customer Service Advisors to ensure productivity and delivery of service excellence. You will be a true ambassador for your team and for Bxxx while being a Customer Service expert and coach. Our Customer Service teams are important to our business and contribute to the growth of the organization across all lines of business, through customer engagement and expert product and service knowledge. This is a great opportunity for a Customer Service leader looking to further their career at Bxxxx.

What You'll Do

• You will set clear goals for Customer Service Advisors and manage their performance
• Monitor real-time workload and queues/backlog across all channels; reallocate team
• You will be the point of escalation for the team for customer complaints and IT related support resolution
• You will identify training needs, train Customer Service Advisors, and coordinate with the global training team for education
• You will share relevant customer insights with the wider management team and other operational departments and come up with solutions that can help us solve customer pain points, based on the insights gathered
• You will manage team attendance and report any discrepancies to Workforce Management
• You will lead Kaizen/continuous improvement efforts with the team to guarantee a high level of service
• You will work with global CS Supervisors to ensure consistency and understanding
• You will participate in meetings, workshops, and training to review service performance and receive additional information and updates to be communicated across the team

Explicitly mentioned requirements

Agile methodologies Knowledge and/or experience

+6 Years’ experience

Customer service experience with Saas

Business bachelor's degree

Experience dealing with customer complaints

Strong communication and customer service abilities and experience

troubleshooting skills

Creativity and Innovation

Experience identifying customer pain points

Experience managing teams in the customer service industry

Experience setting goals

Strong multitasking skills

Implicit requirements

Experience managing international teams

Hands-on professional

Experience in B2B customer service

Experience following up with goal completion

Tech Savvy individual, experienced with databases, MySQL and CRMs

E-commerce experience is a plus

After gathering this checklist, the candidate started to write the diferent sections of her CV with them in mind, crossing them as she include examples to showcase them in her CV.

Explicit -vs- implicit requirements

The second job description states that you'll be working with global CS supervisors, therefore, you can figure that having experience with teams internationally will probably be a nice thing to have on your CV.

From these 2 job descriptions we can extract that they are looking for a professional that isn't afraid of going beyond her/his "established duties" to satisfy customer needs and find solutions to reduce friction and increase customer satisfaction

Checking their product, we can see that both saas companies are focused on B2B solutions

the second job description focuses on setting goals for CS advisors under your management. It's common sense that goals aren't set in stone and never reviewed again. Goal tracking skills and methodology is evdiently required.

Even though only a few software skills are stated as requirements in the job description, a lot of the mentioned tasks, require the use of certain tools to organize and execute them properly, therefore the candidate will list all the tools she's worked with.

Ecommerce experience is a plus

One of the companies sells to e-commerce SMEs, therefore, experience in e-commerce will be highly valued, even though they don't state it in the job description.

Finally, before we dive into the structure of an executive or a customer service assistant CV, let's talk about the action verbs that customer service employees should be using on their CV. These verbs among others, send the message of a hands-on, creative, thoughtful, and loyal employee, trustworthy to represent the company in interactions with customers being able to mitigate poor customer experiences, and even transforming customer frustrations into compliments.

• Capitalized
• Consolidated
• Coordinated
• Established
• Facilitated
• Interpreted
• Outperformed

Customer service CV Example that stands out

Customer service CV structure

Regardless of the CV format, a good customer service resume should include the candidate's contact details with a one-liner that stands out, and lots of details about your customer service skills and experience in the work experience industry or field. The best way to showcase this last element is without any doubt an outstanding work history section along with a brief customer service CV profile .

So, without further ado, let's dive into each one of these elements:

Customer Service CV Header

The goal of the CV header is none other than to introduce your name and contact details to reach out to you. With the motto "less is more" in mind your customer service assistant CV Header should include at least the following elements:

• Your Name and surname
• A CV Headline or Job title, also known as a one-liner
• A phone number or work contact number
• A professional email address
• The geographic area where you are located or where you are looking for a job
• In the UK you shouldn't include a photo but if you are applying to customer service jobs in other locations it might be a good idea to include one

Here you can see some examples of good practices when writing your CS CV headline :

Experienced Saas Customer Service Professional

Customer service agent with extensive front line support experience

Sales-driven customer service advisor

IT customer service assistant with over 4 years of experience

Customer Service Professional

Front line support worker

Customer service Advisor

Customer service assistant CV

Surprisingly lots of job seekers use the words "curriculum vitae", "resume" or "CV" within their CV header, there is no need to do that, recruiters know what they are looking at, and make proper use of every space in your CV.

Customer Service CV Profile or Personal Statement

Despite being a very important section, the profile or personal statement, also taking names like CV introduction, executive summary, about me, etc. is a section broadly misused section by job seekers.

A customer service CV introduction should give recruiters some context on your career and how you are perfect for the position at hand . Briefly state what's your job title, how many years of experience you have, what are your most important skills, which type of work you specialize in, and above all, what sets you apart . Don't repeat information they can find in the work experience section, be unique and highlight your most impressive achievements.

Place this section on the top quarter, preferably right between the CV header and the work experience. It would be fair to think about this section as a shorter version of your cover letter, where you want to incentivize the reader to read the rest of your customer service executive CV and call you for an interview. At the end of the day, that is what a customer service cv profile should achieve.

Personal Statement

I am an experienced bilingual Customer Services Representative with over 12 years of experience providing customer service in B2C and B2B in retail, e-commerce, and Saas industries. I am highly committed to building customer relationships through meaningful communications, driving client satisfaction while boosting sales. Throughout my experience in customer care and sales positions, I have developed skills to quickly identify customer needs, allowing me to provide the right message and help, adapting my tone to build customer trust and provide the right upselling opportunities. Throughout my extensive experience in customer services and sales roles, I have also developed strong multi-tasking and team management skills. I am a Saas passionate, therefore, I am seeking a customer success position in a fast-growing Saas company.

I studied international business administration at ILCI Business School while I working at Fnac as an in-store Customer service assistant. Besides being my career starting point, it was a customer service resume builder that allowed me to jump to OVH's call center first in Paris and then in Dublin, where I was a Customer Care Representative for many European markets. After that, I worked as a B2C Customer Support Agent for Simple Real State, 360º Saas marketing platform helping individual homeowners navigate property sales and/or rental. My last job has been as a B2B Customer Success Manager at Hiragana, a hotel booking engine.

The second example is just a summary of the candidate's job history, and while it provides some insightful information, lacks context and relating it to the job at hand.

Work Experience section

By listing your most recent and related experiences you can showcase how have you previously applied your skills , this is true whether you have proven experience in customer support departments, or you have other types of experience. If that's your case, focus on experiences and tasks with most customer service transferrable skills.

List the most recent 3 or 4 experiences, focusing on those most relevant for the job at hand. If you have a longer career, you don't need to list all your working history on your CV, instead, include a link with a call to action to visit your Linkedin profile and/or your online CV .

Besides the company name, position you had, and the dates, make sure you include a description for each one of your work experiences on your CV. Remember, this is the place to showcase your ability to provide users with assistance, deliver meaningful customer experiences and deal with stressed customers, etc. as well as mentioning the most especially achievements, quantifying them with numbers when possible.

Here you can see an example:

WORK EXPERIENCE

07/2016 - 08/2018

B2C Customer Support Agent | Simple Real State, Manchester

360º Saas marketing platform helping individual homeowners navigate property sales and/or rentals. I joined an early-stage customer support team of 5 and left a highly efficient CRM team with more than 20 agents providing assistance to more than 30K paying customers across more than 220 real estate markets in the UK, the US, Australia, the EU, and northern Africa.

• Deal with incoming customer requests ensuring effective guidance and prompt issue resolution
• Constant follow-up with clients with open support tickets and stakeholders avoiding client frustration and escalation to complaints and unhappy customers
• Conduct periodic client outreach to ensure customer satisfaction and feedback
• Contribute to building some of the company's official customer service procedures

Besides exceeding KPI goals, my biggest achievement was the constant recognition of teammates across different teams including the product and engineering, which I helped, providing constant client feedback resulting in the adoption of more than 20 new features in production.

02/2013 - 06/2016

Customer Care Representative | OVH, Dublin

OVH is Europe's largest cloud services provider. I provided online customer service for a wide range of services targeted to ensure an excellent online presence to individual customers and SMEs in the EU market. I started providing call support for the French Speaking market but soon moved to a cross-channel team providing French & English customer services to clients in 30+ Countries. My tasks were:

• Provide call, chat, and email support to 1.6M customers using a powerful CRM
• Spot cross-selling and upselling opportunities providing thoughtful recommendations
• Mitigate customer complaints and create feedback reports for product managers
• Review interaction reports with the client success manager to spot opportunities to improve
• Assist in the CRM migration to comply with the GDPR in all cross-channel client interactions

While at OVH, the following achievements made me especially proud:

• I was offered the Customer Care Area Manager position

01/2009 - 12/2012

In-store Customer service assistant | Fnac, La Défense, Paris

As a part of a team of 20 customer care agents, reporting to the store customer service manager, I provided assistance to store customers in a store with over €18M in monthly revenue. My key responsibilities were:

• Provide guidance and processing returns and refunds on applicable goods and purchases
• Provide assistance with vouchers, gift cards, and credit management
• Deliver store pick ups for e-commerce clients providing cross-selling and upselling

I took part in more than 7 mystery shopping campaigns and I always exceeded company expectations for excellent in-store customer service as a key differentiator from competitors.

• 08/2018 - 05/2022 | B2B Customer Success Manager - Hiragana Booking Engine, London
• 07/2016 - 08/2018 | B2C Customer Support Agent - Simple Real State, Manchester
• 02/2013 - 06/2016 | Customer Care Representative - OVH, Dublin
• 01/2009 - 12/2012 | In-store Customer service assistant - Fnac, La Défense, Paris
• 02/2006 - 01 /2009 | English Teacher - Freelancer
• 05/2008 - 09/2008 | Waitress - Croc' & Gourmandises

Including customer service skills in CV

We have been emphasizing the need to showcase your skills in action in your CV from the beginning of the article, you've highlighted your most important skills in your personal statement, going into the specifics about your knowledge and skills on certain tasks, techniques, and tool usage on your work experience descriptions.

So, should you list your skills in a separate section? While hard skills can be listed in your CV in a list whether this includes graphics to quantify your domain or simply listing them. Examples of hard skills for a customer service agent cv are specific software skills, language skills, and certain methodologies or customer care common processes like call reviews, consultive sales, etc.

Soft skills , on the other hand, shouldn't be listed in your CV, instead, you should exemplify the use of your soft skills in action, preferably in the workplace, in previous experiences in customer care. There is an exception to this: if you have limited customer service experience, you can list soft skills, as long as you describe them or give specific examples.

Examples that showcase really valuable soft skills on a customer service agent CV include Your communication skills, especially the ability to listen, empathize and read customers in order to anticipate their needs, the resilience and capacity of staying calm in front of the adversities, the creativity to always suggest new solutions, the ability to taking feedback, etc.

Check out the following example to better understand how to list soft skills on a customer service CV if you are a candidate without customer service work experience:

Soft Skills section example:

• Throughout my career I've successfully used CRM software like Salesforce, SALESManago, Intercom Zendesk, Zoho desk, just to mention some and I am also proficient with relational database and SQL.
• Whenever I'd be part of a team project in school or university I was almost always chosen by my classmates to present in public, and when I kickstarted my career in this skill has been really helpful
• Prioritization is an essential skill when you deal with customer issues and complaints. Especially in B2B customer service, reaching out to customers to provide updates on opened tickets is crucial, in order to perform these updates, I have found that a combination of the right tools, organization skills and being meticulous is essential.
• Transform customer complaints into compliments is something is an ability I have developed over my experiences, from my early years when I was a waitress to my B2B customer success manager role. Clients want 1- To be listened and taken seriously, and 2- they want their problem solved. So just by staying calm, listening and identifying customer needs, I have been able to de-escalate complex situations even turning them into compliments.
• Great communication skills
• Great time-managing skills
• Great problem-solving skills

The education section

The formal education section should be short and sweet, check out the following example to get some ideas on what to do and what not to do:

Don't mix this section with short-term courses and workshops, if you want to include relevant courses and workshops, include them in a new section under the name of "Complementary education"

Formal Education

09/2007 - 06/2011 | International Business Administration ILCI Business School

Complementary Education

• Marketing Automation Certificate - Sales Manago - 2021
• Trailhead Academy - Salesforce - 2021
• Masterclass Win Workplace Negotiations by Chris Voss - 2020
• 09/2007 - 06/2011 - International Business Administration | ILCI Business School

Additional sections

There isn't a limit of sections to include on your CV, the only limit is their relevance. If a section makes sense to showcase your ability with certain skills on your checklist, go ahead and include it. For example, the " Hobbies and Interests " section, can contain extracurricular activities showcasing your leadership skills, etc. The same happens with " Volunteer experience " it often is a good way to show that you care for the community while highlighting your work ethic as well as your organization and communication skills.

Another section that you should probably consider including in your CV is your language skills , not everybody speaks more than a language, so this can always set you apart and it doesn't take up much space on your CV.

Should I include the references on my CV?

If you've got space, it isn't a bad idea to include a section with a couple of references, including their names and positions, don't include their contact details on your CV, just a short message stating that you can provide it under request.

Montse Lorente

Coach & recruiter @ kaelon.co and co-founder @ cvonline.me

Customer Service CV Example

You’re experienced with customers and you know how to create good customer experiences. When you're , be sure to lay this out clearly in the introduction, skills and achievements sections of your customer service CV to wow the reader in the first five seconds.

Our customer service CV example shows it is important to make that great first impression, so try and think of what the employer wants to see: that this candidate can fit in well and add value to their company. If you have quantifiable achievements all the better – put statistics in on that front page.

Customer Service CV Sample

Ryah Wilkin

Address: Flat 0, Any Road, Any Town, Postcode Email: [email protected] | Telephone: +44 0000 000 000

PERSONAL STATEMENT

An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new, challenging role in a charity which will utilise existing skills.

KEY ACHIEVEMENTS

• Company: A proven record of accomplishment in resolving complex customer issues
• Company: Consistently the top salesperson, exceeding sales targets and KPIs
• Company: Achieved number one advisor in eight out of 12 months, and in top four every month
• Company: Finished in top 25% with 157% productivity, 120% quality and lowest cancellation rate
• Company: As head of the charity department, organised a regional event that raised over £15,000

EMPLOYMENT HISTORY

04/20xx – Present

Customer Advisor

• Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements
• Conducts problem solving and troubleshooting
• Provides technical help to colleagues if required
• Conducts contract reconciliations, cashing up and stocktaking
• Achieves personal and store KPIs, consistently exceeding key performance indicators, and individual and store targets

02/20xx – 04/20xx

Customer Service and Sales Advisor

• Took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems
• Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities
• Assisted in training new members of staff
• Cold-called customers to up-sell services
• Worked to ensure all individual and team targets were met
• Used tact and discretion to discuss customers’ estates to ascertain whether probate was required
• Developed a number of incentives for team members to achieve targets

04/20xx - 02/20xx

Customer Service Assistant

• Provided excellent customer service at all times
• Assisted customers with finding suitable products and checked availability in ERP System
• Maintained a friendly manner and calm, positive demeanour when handling complaints

10/20xx – 08/20xx

NVQ Level 2: Business Customer Service

School, City, Country

GCSEs: 7 grade A-C including Maths, History & ICT

ADDITIONAL SKILLS

Microsoft Office (PowerPoint, Word, Excel), Adobe Photoshop, ERP systems; learns new software quickly

Sports including rowing and football; on men‘s football team (county)

REFERENCES ON REQUEST

Download the customer service CV template for free. Additionally, you can search for customer service jobs on Monster.

Get Found for Excellent Jobs

When you're ready to start your job search, you'll want to make sure your customer service CV gets noticed. Need some help? Start by uploading your CV to Monster and making it visible to recruiters. We can also send you custom job alerts to move the process along quickly and easily.

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Personal Details in a CV: What to Include

By Monster Contributor

Awesome words to use on your CV

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26 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

CV examples

Customer Service CV

Shannon, a seasoned customer service professional, has selected the Cambridge template. After having worked in a series of customer-focused roles, this CV example showcases Shannon's ambition to find a senior role within the industry.

"Motivated and detail-orientated customer service professional with 10+ years of experience in leading teams in fast-paced environments. Track record of success in coaching, motivating, and guiding teams to achieve both business and personal career goals."

Table of contents

How to Write a Customer Service CV (Tips and Examples)

The customer service field has seen tremendous growth and provides abundant job possibilities. From retail stores to call centres, hospitality, and more, personnel must offer exceptional service and make sure customers are happy with their business. You play an essential role in the organisation with the aim of keeping customers satisfied while supporting the sales process.

Regardless of your experience, it is challenging to create a good CV that impresses recruiters and hiring managers. In today's world, appearances count for a lot, but several factors must be considered. They include content, writing strategy, format, template, and additional career-related documents. To increase your chances of success, we suggest you tailor your CV to a job description while ensuring it is applicant tracking system (ATS)-friendly .

Explore our CV templates to help you finish your application and apply with well-designed career documents.

Customer Service CV example

Download this customer service CV sample

Shannon, a Customer Service Team Leader, has selected the Cambridge template in this example. After working in customer-focused roles, this professional CV example and template highlight Shannon's ambition to find a senior position within the industry.

Interested in a cover letter? See our matching customer service cover letter example to help you streamline your application.

Customise this customer service CV example

What to include in a customer service cv.

Customer service is all about supporting your customers before and after to ensure an enjoyable experience with your brand or service. When writing a CV, it is essential to focus on the skills and qualities that make you an ideal candidate, similar to a secretary position. In addition, highlight your ability to support, interact and help others professionally.

The core CV sections typically include your personal profile, work experience, education, and key skills that target and align with your career goals. For more advice, see the article on how to improve your CV .

Focus on the skills and experience you have that are relevant to the role. Remember to be industry-specific and research the relevant terms associated with customer service. Adapting your CV to a specific role increases your chances of landing more interviews. Ultimately, recruiters or hiring managers want to see how and why you are the best candidate for the position.

How to write a personal profile for a customer service CV

A compelling personal profile , also known as a personal statement, should demonstrate your experience and soft skills, specifically showcasing why you are the right fit for the role. This section is your first opportunity to impress a recruiter with your customer service knowledge or experience. Therefore, this brief elevator pitch should accurately reflect your current motivations and objectives.

When describing yourself in this section, pay close attention to your sentences' structure, key phrases, and conciseness. To strengthen your writing further, use action verbs throughout your CV to demonstrate how you are proactive and accomplish objectives or tasks.

Customer service CV personal profile example

Motivated and detail-orientated Customer Service Team Manager with 10+ years of experience leading teams in fast-paced environments. Track record of success in coaching, motivating and guiding teams to achieve business and personal career goals. Equipped to optimise internal processes by transforming insights into strategic business actions with strong problem-solving, communication, and interpersonal skills.

Customer Service Advisor CV personal profile example

Seasoned Customer Service Advisor with over 6 years of experience navigating complex customer inquiries and resolving issues promptly. Recognised for leading high-performing teams and fostering a culture of exceptional service delivery. Adept at analysing trends to propose innovative strategies for enhancing customer satisfaction and loyalty. Seeking to leverage exceptional communication and problem-solving skills to ensure seamless customer interactions while maintaining a strong focus on efficiency and quality.

Customer Service Assistant CV personal profile example

Energetic Customer Service Assistant with 3 years of experience, passionate about delivering top-notch assistance to customers. Adept at multitasking and handling diverse customer needs in a dynamic environment. Known for exceptional organisation skills and attention to detail, ensuring accuracy in handling customer inquiries and transactions. Quick to learn and eager to contribute positively to team success through a collaborative approach and a strong commitment to providing excellent service.

Customer Service Part-time CV personal profile example

Proactive Customer Service Part-time Professional with 1 year of experience. Eager to apply a customer-centric approach gained from previous experiences in providing support and resolving issues effectively. Possesses a strong work ethic and commitment to delivering exceptional service, balancing flexibility with reliability in meeting the demands of clients. A quick learner with a passion for contributing positively to a team while acquiring new skills and experiences in a customer-facing environment.

Customer Service Internship CV personal profile example

Ambitious Customer Service Intern seeking to land a job as a Junior Customer Service professional. Adept at leveraging theoretical knowledge in customer relations to contribute effectively within a team. Seeking to apply excellent communication skills and a proactive attitude in assisting with customer inquiries and support tasks. Enthusiastic about absorbing insights, honing skills, and gaining practical experience to lay a solid foundation for a successful career in customer service.

What skills to put on a customer service CV

To succeed in related customer service roles, such as a shop assistant or call centre agent, job seekers need solid communication abilities, ability to adapt, and know-how of company and product value. Having the right skills can benefit your CV, even if you lack experience or if you’re applying for a more experienced role, such as a Customer Service Manager.

Your CV should include a mixture of hard, soft, and transferable skills. Hard skills are measurable and easily defined, while soft skills describe personal qualities and traits. Transferable skills are gained throughout your personal and professional life. If you’re new to the job market, a recent graduate, or have little experience, consider creating a skills-based CV .

Below are examples of skills to include on your CV, and you can get more insight into how to add skills to your CV.

Examples of soft skills:

Adaptability

Communication

Effective listening

Decision-making.

Examples of hard skills:

Customer service skills

Sales and marketing

Team management

Product knowledge.

Examples of transferable skills:

Problem-Solving

Time-management

Collaboration.

Discover more skills by reading our cashier CV example article.

How to write work experience on a customer service CV

List your relevant experience and research the job you are targeting. Use action verbs and keywords from a job posting to summarise your duties. We suggest aiming for three to six lines to describe your work responsibilities and measurable achievements. Thus, structuring your work experience section like this ensures you create an eye-catching and effective CV.

Explore our hairdresser, cabin crew member , or bartender CV example articles for more inspiration.

When writing your CV, list your most recent experience. Additionally, if you have experience over 15 years old, we suggest leaving them out and highlighting the transferable skills developed within that role within the additional experience section of your CV instead. For more tips on how to write this section, refer to our work experience guide .

Examples of work experience for a customer service CV:

Customer Service Team Leader, Microsoft, UK, London, 2020-2022

Directed and supported a team of 15 customer service representatives in managing a diverse client portfolio of 50+ accounts within the Dynamics CRM framework. Conducted extensive market research to identify evolving customer needs, adapting sales strategies to better cater to these requirements. Cultivated robust client relationships through proactive communication, frequent follow-ups, and swift responsiveness to client inquiries and concerns. Collaborated with the marketing department to develop and execute customer-centric campaigns aimed at enhancing client engagement and satisfaction.

Led the acquisition of new B2B clients, contributing significantly to a noteworthy £1.2 million increase in sales revenue within the inaugural year.

Consistently surpassed monthly and quarterly sales targets, exceeding benchmarks by an average of 20%, resulting in increased customer satisfaction and retention rates.

Conducted product demonstrations and tailored training sessions that led to a substantial 30% increase in client product adoption rates.

Customer Service Advisor, Amazon UK, 2015 - 2023

Managed a diverse portfolio of national accounts generating annual revenues exceeding £20 million, focusing on delivering exceptional customer service and support to key clients within Amazon UK. Improved collaboration between regional account managers to ensure consistent service delivery, aligning actions with customer service objectives.Analysed customer feedback and market trends to devise strategies that enhanced customer experience and satisfaction. Provided guidance and mentorship to a team of account coordinators and analysts to achieve service-oriented goals.

Achieved a remarkable annual revenue growth of 15% by implementing customer-centric service plans and initiatives, resulting in improved customer loyalty and retention.

Successfully negotiated and maintained high-value contracts, resulting in a 25% increase in overall customer satisfaction scores across the national account portfolio.

Implemented customer-focused operational changes, leading to a 40% increase in client satisfaction scores and increased positive feedback.

Customer Service Representative, Global Enterprises Inc., London, 2018-2021

Managed client relationships within the Dynamics CRM framework, focusing on providing exceptional customer service and exceeding client expectations. Conducted continuous customer research to adapt sales approaches and identify opportunities to enhance the overall customer experience. Prioritised proactive and empathetic communication to address client inquiries promptly and effectively. Conducted product demonstrations and tailored training sessions to ensure seamless product adoption and customer satisfaction.

Instrumental in acquiring new B2B clients, contributing significantly to generating £1.2 million in sales revenue within the initial year.

Achieved an average 25% increase in client satisfaction scores through personalised and attentive customer service, fostering long-term client relationships.

Conducted training sessions resulting in a substantial 35% increase in product adoption rates among clients, leading to increased customer loyalty and repeat business.

Remember to tailor your CV to be job-specific and refer to the role requirements on the job post to make your work experience relevant.

How to write a customer service CV with no experience

If you have little to no work experience, highlighting your relevant qualifications and certifications in customer service can effectively demonstrate your transferrable skills on your CV. Shift the attention from work experience to your relevant qualifications and certifications and place them at the top of your CV.

If you’re a school leaver , we suggest highlighting your A-levels, GCSE, or equivalent qualifications in English and sciences. Usually, a university degree may not be necessary, but employers would expect you to hold customer service-related qualifications, such as a Customer Service NVQ or BTEC in the UK. To learn more, read on how to create a skills-based CV .

Example of customer service CV with no experience:

Customer Service Intern, Boots UK, London, UK, 2022-2023

Collaborated closely with the customer service team, managing client inquiries and providing assistance to ensure customer satisfaction. Conducted research to identify emerging needs and preferences of clients, contributing insights to refine customer service strategies. Actively engaged in client interactions, responding promptly to inquiries and resolving issues to maintain high customer satisfaction.

Assisted in the onboarding of 10 new clients, supporting the initial stages of client acquisition and contributing to the growth of customer engagement.

Contributed to the improvement of customer service processes by suggesting and implementing innovative ideas during team meetings.

Participated in training sessions, absorbing knowledge and developing practical skills to enhance customer interactions.

How to write additional experience for a customer service CV

Customer service is a broad industry. Use this to your advantage and mention the various skills, duties, and tasks involved in this sector. An ideal customer service manager should have a wide range of experience to be successful. In addition to the core skills and knowledge required for the role, try listing additional courses and certificates on a CV to boost your chances of success further.

Use the additional experience section to highlight experiences that might be short-term or outdated. Try to include key responsibilities, achievements , and experiences within volunteer roles or previous employment where you had to supervise, manage or work within a team. If you need more inspiration, you can add hobbies and interests to your CV.

How to list education on a customer service CV

In the UK, you are not required to undergo higher education to achieve a customer service manager role, nor as an assistant. Yet, it is crucial to complete secondary or tertiary education and have GCSE qualifications. Most recruiters are less concerned with qualifications or certificates for this role. Instead, they focus on possessing good hands-on experience and relevant skills or qualities to perform in a role.

When structuring education on a customer service CV, we suggest following a chronological CV format to make your application professional and easy to read. The details you should include in your education section are straightforward. Just mention the name of the school, its location, date of graduation, and the degree/diploma/certificate obtained. This should suffice for a customer service CV as far as hiring managers and recruiters are concerned.

Examples of education for a customer service CV:

Customer Experience Management, University of Manchester, 2020

BA (Hons) in Hospitality and Customer Relations, London School of Economics and Political Science

Business Administration, University of Edinburgh, 2021

For those without experience, highlight relevant qualifications or other experience to make your application appear more substantial. Refer to our graduate article if you need more ideas on improving your CV.

Key takeaways

It’s time to wrap up and summarise the essential points from this guide to writing a winning customer service CV. The key it to keep your CV tailored, relevant, and specific to your target job's needs. See our final key takeaways below:

Next steps?

When you're short on time and need a rapid CV turnaround, our expert team can handle the entire process with pre-prepared, stylishly formatted CV and cover letter templates . Explore our easy-to-use CV Builder with a job finder tool for navigating the job market effortlessly. We help structure winning applications, including top-notch customer service CVs, to land your dream role. To find out more about this, consult our CV Writing Service team.

Discover our modern CV article to ensure you stay ahead of the competition!

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What education should you have to apply for a customer service position.

Depending on the industry, most applicants need GCSEs and secondary education for all customer service assistant roles. However, for higher-level roles such as store manager, you may be asked to have a higher education qualification or certificates to support your application.

How should you describe customer service skills on a CV?

Ensure this section is actionable and demonstrates how these skills relate to your job and responsibilities. For example, when describing customer service skills on a CV, you must focus on what experiences or tasks you have completed that make you competent and skilled for the role. Back your descriptions up with evidence and support your claims.

How should you say that you have customer service experience?

Provide an example of how you performed excellent customer service or demonstrated competencies for the role. Refer to the relevant skills and qualities listed in this article and the keywords and requirements in the job posting. It may be better to emphasise transferable and soft skills, as these can be acquired more easily.

What are the top 5 customer service soft skills on a CV?

The main qualities of customer service revolve around three Ps: professionalism, patience, and a people-orientated approach. As for the CV skills, we suggest including the following:

Problem-solving

Conflict resolution

Time management.

Refer to how to add soft skills to a CV for more details.

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CV Example Customer Service

If you enjoy helping people and solving problems, then a role in customer service may be for you. Customer service representatives can work in almost any industry, performing a wide range of tasks. For instance, if you work in a retail environment, you may spend most of their time serving customers at the tills or monitoring stock. In a bank, you’ll be answering questions about account balances and overdrafts, while at a utility company, you’re handling questions about late bill payments.

In a B2B (business-to-business) or in a call centre environment, your responsibilities may be more focused on making outbound calls and generating sales leads.

As you can see the tasks of a customer service rep can vary greatly; however, recruiters typically expect to see the same things on a customer service CV: strong communication and conflict resolution skills, the ability to deliver a great customer experience, adaptability and more. Here’s how to package all this up in your CV.

Personal statement or profile

In customer service, you only have one chance to make a first impression. Whether you interact with customers over the phone, online or in person, the initial impression can set the tone for the entire customer experience.

The same applies to your personal statement or profile . As turnover in the customer service industry is high, recruiters want to know whether you’re just looking for your next job or whether you genuinely care about helping customers.

To stand out from the crowd, it’s worth mentioning any qualifications you have or specific areas of expertise:

I am a Customer Service Representative with over 2 years of experience in retail environments, including sales, tech support, and customer care. I am adept in customer care software, conflict resolution and quickly developing product knowledge, with an NVQ Level 2 qualification in Customer Service. I enjoy helping clients, customers and individuals, and solving any problems that they may have.

Work experience

There’s no shortage of customer service jobs. In fact, most entry-level roles only require 1-2 years of experience, if at all.

That said, if you’re looking for a position with a better salary, you will need to have some experience under your belt and demonstrate above-average customer service skills.

For example, do you handle calls fast while maintaining customer satisfaction? Perhaps, you consistently resolved complaints within a given deadline? If your experience is mainly from retail environments, focus on the additional revenue you generated by upselling products or how you processed transactions accurately under pressure:

Jan 2019 – present Customer Service Associate, Hemsley Financial Services, Watford

• Answered 80+ incoming calls per day and consistently met targets for call length and call waiting times.
• Delivered high-quality customer service, winning compliments from 15 customers.
• Received an average feedback rating of 98% on monthly customer satisfaction surveys.

Sep 2016 - Dec 2018 Customer Service Agent, Primark, Watford

• Resolved 95% of all allocated complaints within a 7-day timeline and won best customer service agent of the month.
• Sold over 200 units of luxury goods daily and generated £700 in additional revenue.

In the UK, there are no specific degrees in customer service, unless you specialise in supply chain management, customer relationship management or service sector management.

However, there are a number of accredited courses available to help you provide excellent customer service and improve your interpersonal (communication and interaction) skills.

Although it’s not necessary to take a course in customer service, a certification can give recruiters and hiring managers confidence that you have a higher than average ability to do the job. It also shows that you’re committed to excelling in your work.

Jul 2015 - Aug 2016 NVQ Certificate/Diploma in Customer Service: Level 2, City of Westminster College, London

Modules: delivering customer, understanding customers, principles of customer service, understanding employer organisations and managing personal performance and development

Sep 2012 – Jun 2015 BA (Hons) Media Communications: 2:1, Regent’s University, London

In customer service, you may need a range of different skills . One day, you may be calming an upset customer and the next, you may be liaising with a supplier.

Some of these skills can include:

• Interpersonal: Making customers feel comfortable and putting them at ease in stressful situations.
• Accounting: Processing 80 daily transactions (sales and refunds) accurately.
• Conflict resolution: Calming agitated customers and creating effective resolutions for companies and the business.
• Product knowledge: Developed comprehensive product knowledge, contributing to an increase of £100 in daily sales.

In a customer service role, you’re likely to be exposed to a good deal of customers from different cultures with varying levels of English. This is where your foreign language skills can help.

As with any contact job, the ability to interact with customers in their language can facilitate interaction, put them at ease and lead to sales.

Depending on the needs of the company where you will be working, just being able to greet the customer and exchange a few words may be enough, if you’re mostly going to be serving customers or operating the tills.

However, the role will most likely call for more advanced language skills if you’re going to be dealing with account managers or sales executives:

English - native

French - fluent

Spanish - basic

Hobbies and Interests

While this section is optional in your CV , including your hobbies and interests may help sway a recruiter’s decision if they’re related to customer service, in any way.

For example, if you provide extra tuition at the weekends, you need to make sure your customers are satisfied or if you are captain of a sports team, this demonstrates an ability to work well with others:

Jan 2021 – present, Private English tutor, Online

• Provide English lessons to young, foreign students, seeking to improve their spoken English.
• Maintained 100% customer satisfaction.

Jan 2019 – present Sports Captain, Wetherby County Football Club

• Coach and mentor under 16s
• Focal point for team-related questions

Volunteering

Almost every role involves some form of customer service, whether it’s replying to internal or external emails, talking to clients on the phone or replying to social media posts.

However, if you don’t have direct customer service experience, a good tip is to include volunteer experience , for example , helping out in a charity shop or volunteering at a soup kitchen:

Aug 2018 – present Volunteer cook, Haley’s Soup Kitchen, Watford

• Serving customers from all different backgrounds
• Offering advice on housing and job searching.

82% of managers surveyed by Deloitte said they would prefer to hire candidates who had volunteering experience. This is because volunteering offers the opportunity to develop a wide range of professional skills, including leadership and communication.

Format and layout

As you can gain customer service in a range of different settings and roles, which resume format you use will depend greatly on your skills and experience.

If you’ve got the natural talent to help customers, but lack the practical experience, the functional or skills-based CV may be for you. This CV format highlights skills, while de-emphasising work history or gaps in experience.

Already have direct experience in the customer service industry? Then, you can opt for a reverse-chronological format , which focuses on your most recent experience first or a combination / hybrid CV, which highlights your work experience and your skills.

Layout and design

In a customer service role, you represent the face of a company. Therefore, it makes sense for your CV to reflect the style of the company.

For instance, if you’re applying at a trendy fashion brand, you can afford to be more creative with the design of your CV . On the other hand, if the company is more conservative, opt for a discreet and classic design to be on the safe side.

If you do decide to use colours, opt for pale grey, blue or green to make section headings and borders stand out. Avoid colours that contrast too greatly, such as red, orange or yellow as these can impair legibility.

With regards to fonts, 14 and 16 points are best to emphasise headings with smaller headings for normal text. Best fonts to use include Arial, Calibri, Georgia or Times New Roman, which all convey professionalism and dependability.

Hopefully, you now have everything you need to create your own customer service CV.

Create your CV as a customer service rep now!

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Bookkeeper CV Example

• • Achieved customer satisfaction ratings above 95% resulting in increased repeat business.
• • Maintained accurate cash handling procedures resulting in a 100% accuracy rate and no discrepancies.
• • Assisted in training new hires resulting in decreased training time by 20%.
• • Managed inventory levels resulting in a 10% decrease in out-of-stock items.
• • Collaborated with team members resulting in a 15% increase in sales and improved team morale.
• • Assisted in visual display and merchandising resulting in a 10% increase in sales of featured products.
• • Maintained knowledge of product features and benefits resulting in improved customer satisfaction.
• • Achieved average transaction value above company standards resulting in meeting and exceeding sales goals.

3 Customer Service CV Examples & Guide for 2024

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Customer Service CVs based on experience level

Additional customer service cv tips and tricks, top bullet points for your customer service cv, customer service skills for your cv, customer service cv summary examples and tips, specific tips to make your customer service cv stand out.

When applying for a customer service job, it's essential to go beyond the basics and showcase your unique qualities and experiences in your CV. In this article, you'll learn how to create an effective customer service CV that highlights your skills and sets you apart from the competition. Here's what you'll find in this guide:

Career Change Customer Service CV example

Entry Level Customer Service CV example

Top Sections for a Customer Service CV

• Contact Information: Include your name, phone number, email address, and LinkedIn profile.
• Personal Statement: Write a brief summary highlighting your relevant skills and passion for customer service.
• Work Experience: Showcase your previous customer service roles, highlighting your responsibilities and achievements.
• Education: Mention your highest qualification and any relevant certifications or training.
• Skills: List your key customer service skills, such as communication, problem-solving, and empathy.

Additional Sections for a Customer Service CV

• Languages: If you're fluent in multiple languages, include them to demonstrate your ability to serve diverse customers.
• Volunteer Experience: Showcase any volunteer work that showcases your customer service skills.
• Awards and Achievements: Highlight any recognition you've received for exceptional customer service.
• Professional Development: Include any relevant courses or workshops you've completed to enhance your skills.
• Interests: Share your hobbies and interests to showcase your personality and potential cultural fit.
• Resolved customer complaints resulting in a 20% increase in customer satisfaction ratings.
• Assisted an average of 50 customers daily, providing exceptional service and resolving inquiries efficiently.
• Effectively communicated with cross-functional teams to address customer issues and improve processes.
• Managed a high-volume workload, consistently meeting or exceeding performance targets.
• Utilized active listening skills to understand customer needs and provide appropriate solutions.
• Implemented customer feedback system resulting in a 15% reduction in product returns.
• Collaborated with team members to develop and implement customer service training programs.
• Exceeded monthly sales targets by 10% through upselling and cross-selling techniques.
• Adapted quickly to new technologies and systems, enhancing efficiency and customer support.
• Managed escalated customer issues, ensuring prompt resolution and customer satisfaction.
• Maintained accurate customer records and documented interactions in the CRM system.
• Proactively identified and resolved potential service issues before they impacted customer experience.
• Collaborated with the product team to provide customer feedback and suggestions for product improvement.
• Supported team members during peak periods, fostering a collaborative and supportive work environment.
• Participated in regular training sessions to enhance product knowledge and improve service delivery.
• Recognized as Employee of the Month three times for outstanding performance and commitment to customer satisfaction.

Quantify your achievements and use action verbs to make your bullet points impactful. Highlight your ability to solve problems, communicate effectively, and provide exceptional customer service.

When crafting your Customer Service CV, it's crucial to showcase both hard and soft skills that are relevant to the role. Here are some key points to consider:

Top Hard Skills or Technologies on Your CV for a Customer Service Job

• Proficient in CRM software, such as Salesforce or Zendesk, to manage customer interactions effectively.
• Skilled in using call center systems and telephony software for efficient call handling and routing.
• Strong knowledge of product or service offerings to provide accurate information and guidance to customers.

Top Soft Skills on Your CV for a Customer Service Job

• Excellent communication skills, both verbal and written, to interact with customers and colleagues.
• Empathy and active listening skills to understand customer needs and provide appropriate solutions.
• Problem-solving and critical-thinking abilities to resolve customer issues effectively and efficiently.
• Adaptability and flexibility to handle various customer personalities and changing work environments.
• Time management and organizational skills to prioritize tasks and manage a high-volume workload.

Highlight your most relevant skills in a dedicated skills section on your CV. Use bold formatting to draw attention to your focal points.

Tailor your skills section and technologies competency section to align with the specific requirements of the customer service job you're applying for.

Your CV summary is your chance to make a strong first impression. Here's how to create an impactful summary:

Top Summaries for Your Customer Service CV

• Customer service professional with 5+ years of experience providing exceptional support to diverse customer base in the retail industry. Proven track record of resolving customer complaints and improving customer satisfaction ratings. Strong communication and problem-solving skills.
• Results-driven customer service specialist with a passion for delivering exceptional experiences. Skilled in managing high-volume inquiries, resolving issues efficiently, and maintaining a positive and empathetic approach. Recognized for achieving and exceeding performance targets.
• Experienced customer service representative with a focus on building strong customer relationships. Proficient in handling a wide range of customer inquiries, resolving issues effectively, and providing product recommendations. Committed to delivering outstanding service and ensuring customer satisfaction.
• Detail-oriented customer service professional with a background in the hospitality industry. Known for delivering personalized service to create memorable guest experiences. Proactive in anticipating customer needs and going the extra mile to exceed expectations.
• Customer service expert with a passion for helping others. Skilled in handling complex customer issues, managing escalations, and ensuring prompt resolution. Strong teamwork and collaboration abilities to foster positive working relationships.

Tailor your CV summary to highlight your most relevant experiences, achievements, and skills. Use bullet points and bold formatting to make your summary easy to read and impactful.

• Showcase your problem-solving skills by including specific examples of how you resolved customer issues effectively.
• Highlight any relevant certifications or training you've completed to enhance your customer service skills.
• Quantify your achievements and use numbers to demonstrate the impact of your customer service efforts.
• Mention any foreign language skills you have, especially if they are relevant to the customer base you'll be serving.
• Include customer testimonials or positive feedback you've received to showcase your outstanding service.

Looking to build your own Customer Service CV?

• CV Examples

Frequently Asked Questions about Customer Service CVs

Q: how do i showcase my customer service skills if i don't have direct experience, q: should i include references on my customer service cv, q: how can i demonstrate my ability to handle difficult customers.

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Customer Service Manager CV example

Are you calm, approachable and good at problem solving? Then a career as a customer service manager is perfect for you.

This is a varied and well-paid role, however, you typically need a certain level of experience in order to bag the job, which means you need to understand how to effectively showcase this on your CV.

To help you do this, make the most of our top tips and example customer service manager CV below.

Guide contents

Customer Service Manager CV example

• Structuring and formatting your CV
• Writing your CV profile
• Detailing work experience
• Your education
• Skills required for your Customer Service Manager CV

CV templates 

This example CV demonstrates how to effectively structure and format your own Customer Service Manager CV, so that it can be easily digested by busy employers, and quickly prove why you are the best candidate for the jobs you are applying to.

It also gives you a good idea of the type of skills, experience and qualifications that you need to be including and highlighting.

Customer Service Manager CV structure and format

The format and structure of your CV is important because it will determine how easy it is for recruiters and employers to read your CV.

If they can find the information they need quickly, they’ll be happy; but if they struggle, your application could be overlooked.

A simple and logical structure will always create a better reading experience than a complex structure, and with a few simple formatting tricks, you’ll be good to go.

Formatting Tips

• Length: While there’s no ‘official’ CV length rule, the majority of recruiters agree that less is more. Aim for two pages of A4 or less. This is just enough room to showcase your suitability to the role, without overwhelming recruiters with irrelevant or excessive content.
• Readability : Columns, lists, bullet points, bold text and subtle colour can all help to aid the readability of your CV. Your overarching goal should be to make the content as easy to read and navigate as possible, whilst also aiming to make your key skills and achievements stand out.
• Design: The saying ‘less is more’ couldn’t be more applicable to CVs. Readability is key, so avoid overly complicated designs and graphics. A subtle colour palette and easy-to-read font is all you need!
• Avoid photos: Logos, profile photos or other images aren’t necessary and rarely add any value – save the space for written content, instead!

Structuring your CV

As you write your CV , work to the simple but effective structure below:

• Name and contact details – Pop them at the top of your CV, so it’s easy for recruiters to contact you.
• CV profile – Write a snappy overview of what makes you a good fit for the role; discussing your key experience, skills and accomplishments.
• Core skills section – Add a short but snappy list of your customer service skills and knowledge.
• Work experience – A list of your relevant work experience, starting with your current role.
• Education – A summary of your relevant qualifications and professional/vocational training.
• Hobbies and interests – An optional sections, which you could use to write a short description of any relevant hobbies or interests.

Now I’ll guide you through exactly what you should include in each CV section.

CV Contact Details

Tuck your contact details into the corner of your CV, so that they don’t take up too much space. Stick to the basic details, such as:

• Mobile number
• Email address – It should sound professional, such as your full name.
• Location -Just write your rough location, rather than your full address.
• LinkedIn profile or portfolio URL – If you include these, ensure they’re sleek, professional and up-to-date.

Customer Service Manager CV Profile

Recruiters read through countless applications every day.

If they don’t find what they’re looking for quickly, they’ll simply move onto the next one.

That’s what makes your CV profile (or personal statement , if you’re an entry-level/graduate candidate) so important.

This short and snappy summary sits at the top of your CV, and should give a high-level overview of why you’re a good match for the job.

This way, you can ensure that busy recruiters see your suitability from the outset, and so, feel your CV is worth their time.

Tips for creating an impactful CV profile:

• Keep it brief: The best CV profiles are short, sharp and highly relevant to the target role. For this reason, it’s best to write 3-4 lines of high-level information, as anything over might be missed.
• Tailor it: Before writing your CV, make sure to do some research. Figure out exactly what your desired employers are looking for and make sure that you are making those requirements prominent in your CV profile, and throughout.
• Don’t add an objective: Leave your career objectives or goals out of your profile. You only have limited space to work with, so they’re best suited to your cover letter .
• Avoid cliches: If there’s one thing that’ll annoy a recruiter, it’s a clichè-packed CV. Focus on showcasing your hard skills, experience and the results you’ve gained in previous roles, which will impress recruiters far more.

What to include in your Customer Service Manager CV profile?

• Summary of experience: To give employers an idea of your capabilities, show them your track record by giving an overview of the types of companies you have worked for in the past and the roles you have carried out for previous employers – but keep it high level and save the details for your experience section.
• Relevant skills: Make your most relevant Customer Service Manager key skills clear in your profile. These should be tailored to the specific role you’re applying for – so make sure to check the job description first, and aim to match their requirements as closely as you can.
• Essential qualifications: Be sure to outline your relevant Customer Service Manager qualifications, so that anyone reading the CV can instantly see you are qualified for the jobs you are applying to.

Quick tip: Even the best of writers can overlook typos and spelling mistakes. Use our quick-and-easy CV Builder to add pre-written content that has been created by recruitment experts, and proofread by our team.

Core skills section

Next, you should create a bullet pointed list of your core skills , formatted into 2-3 columns.

Here, you should focus on including the most important skills or knowledge listed in the job advertisement.

This will instantly prove that you’re an ideal candidate, even if a recruiter only has time to briefly scan your CV.

Work experience/Career history

Now that recruiters have a good overview of your skills and abilities, you need to jump into the detail of your career history.

Give them a more thorough insight into what you can do by creating a detailed list of your relevant experience.

Start with your current role, and work backwards through all the relevant positions you’ve held. This could be freelance, contract or voluntary work too; as long as it’s related to the role you’re applying for.

Structuring your roles

The structure of your work experience section can seriously affect its impact.

This is generally the biggest section of a CV, and with no thought to structure, it can look bulky and important information can get lost.

Use my 3-step structure below to allow for easy navigation, so employers can find what they are looking for:

Begin with a summary of your role, detailing what the purpose of your job was, who you reported to and what size of team you were part of (or led).

Key responsibilities

Follow with a snappy list of bullet points, detailing your daily duties and responsibilities.

Tailor it to the role you’re applying for by mentioning how you put the target employer’s desired hard skills and knowledge to use in this role.

Key achievements

Lastly, add impact by highlight 1-3 key achievements  that you made within the role.

Struggling to think of an achievement? If it had a positive impact on your company, it counts.

For example, you might increased company profits, improved processes, or something simpler, such as going above and beyond to solve a customer’s problem.

After your work experience, your education section should provide a detailed view of your academic background.

Begin with those most relevant to Customer Service Manager jobs, such as vocational training or degrees. If you have space, you can also mention your academic qualifications, such as A-Levels and GCSEs.

Focus on the qualifications that are most relevant to the jobs you are applying for.

Interests and hobbies

This section is entirely optional, so you’ll have to use your own judgement to figure out if it’s worth including.

If your hobbies and interests could make you appear more suitable for your dream job, then they are definitely worth adding.

Interests which are related to the industry, or hobbies like sports teams or volunteering, which display valuable transferable skills might be worth including.

Essential skills for your Customer Service Manager CV

Tailoring your CV to the roles you are applying for is key to success, so make sure to read through the job descriptions and tailor your skills accordingly.

However, commonly desired  Customer Service Manager skills include:

Leadership: As a customer service manager, you’ll be overseeing the customer service team and you need to be organised and able to lead every member of the team effectively

Data analysis: Part of the role will require you to analyse customer data or surveys collected by the company and produce reports and insights that can be used to improve customer satisfaction

IT skills: From dealing with customer complaints via email to data entry and producing reports, you need a good grasp on software packages such as Microsoft Office

Conflict resolution: Unhappy customers can sometimes lead to conflicts and stressful situations, so you need to remain calm and be able to handle any situation to reach the best possible outcome for both parties

Writing your Customer Service Manager CV

When putting together your Customer Service Manager CV, there are a few key points to remember

Always tailor your CV to the target role, even if it means creating several versions for different roles.

Additionally, remember that the structure and format of your CV needs just as much attention as the content.

Remember to triple-check for spelling and grammar errors before hitting send. If you’re unsure, use our quick-and-easy CV Builder to add pre-written expert content with one click.

Good luck with your job search!