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Case Study : IT Infrastructure Management

Saved 70% costs on complete infrastructure management of a North American Data center having 14 world wide data centers and networks.

About the client

The client is a well known data center headquartered in Chicago with 14 data centers across North America and Europe. They provide Colocation, Dedicated Servers, Private Cloud, Game Servers, CDN, VPN, Virtualization and Hosting Services round the globe.

Requirements

Team Requirements

  • A R&D Team for restructuring the complete infrastructure
  • 24/7 Technical Support Team for handling support tickets through client CRM.
  • The team should handle all server related technical issues ranging from Level 1 to Level 3 including escalations
  • 24/7 Sales Support Team for handling sales, billing and abuse department
  • A Software Development Team for developing, maintaining and upgrading web applications
  • A Digital Marketing Team for handling SEO, Social media marketing and content writing
  • A Designing Team for website development, branding and elemental design

24/7 Dedicated Team

Client want to outsource their entire infrastructure management to HashRoot. An expert team of technical and sales engineers for handling technical, sales and billing department through helpdesk with the following features

  • L1, L2, L3 and Escalations
  • Server Monitoring
  • Unlimited Servers
  • Unlimited Tickets
  • 15 Min Average response time
  • 3 Hours Average resolution time
  • White Label Support
  • Server, Cloud and Virtualization administration
  • Server Setup, Migration, Hardening and Optimization
  • Server Audit
  • Shell/Bash Scripting
  • Automation & Devops
  • Dedicate phone extension
  • Dedicated Skype Room
  • Chat Support

Technologies & Platforms Used

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Key Results

  • Clients have saved upto 70% in payroll after outsourcing to HashRoot
  • Client integrated all services under one company
  • Client has improved work quality and response time
  • Saved time and effort in interviewing and selecting appropriate candidates
  • Client reduced operating cost and management fees including HR, admin, client servicing, accountancy etc.
  • Client has easy access to trained pool of prescreened resources
  • Client can scale up or down at short notice
  • Client can take the team onsite for short periods
  • Zero Risks : Whether 5 or 500 employees, HashRoot fund the entire startup phase including the recruitment process

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it infrastructure management case study

FOR EMPLOYERS

Transforming it infrastructure management: blueprint for enhanced efficiency and performance.

IT Infrastructure Management

Huzefa Chawre

Huzefa is a technical content writer at Turing. He is a computer science graduate and an Oracle-certified associate in Database Administration. Beyond that, he loves sports and is a big football, cricket, and F1 aficionado.

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The University of Oxford and ITIL Case Study

itile-logo.svg

  • IT Services
  • Service management

August 7, 2020  |

  10  min read

All of our White Papers and Case Studies are subject to the following Terms of Use .

The University of Oxford’s IT Services is responsible for a prodigious number of IT services. In 2015, the SMO realized that they were too project-focused, where they should have been service-oriented. The new SMO leader, Andrew Dixon, used ITIL ® 4 to help evolve the team and their ways of working. This case study explains how.

Want to learn more about ITIL 4 and how it can future-proof your organization? Visit: BestPractice.AXELOS.com/itil-4-future-proof-your-organization

Introduction

The University of Oxford is the oldest university in the English-speaking world. Teaching began there in 1096, and today it hosts more than 24,000 students and receives, on average, over six applications for each available university place. It provides over 350 graduate degrees and hosts students from over 150 countries and territories.

The University of Oxford was ranked number one in the world in the Times Higher Education World University Rankings from 2017-2019 and has the largest volume of world-leading research in the UK.

The Service Management Office at the University of Oxford

The University of Oxford’s service management office (SMO), which has been led by Andrew Dixon since 2015, is a four-person team within the IT Services department, which itself is comprised of over 300 people.

Originally, the SMO was part of an amalgam of project and service management teams that had split into two separate functions in 2015 after a previous merger of several departments, each with individual cultures and ways of working.

Andrew said: ‘When I joined in 2015 to lead the new SMO, there was already a realization that the department had been too project-focused and not service- and customer-focused enough. I was brought in to help re-focus the department to be service orientated.’

The IT services provided to the university encompass three major categories:

  • business systems and administration support, for example finance, HR, and student records
  • teaching and learning, including virtual learning environments, lecture capture, and IT-training courses
  • research support, featuring high-performance computing and supporting researchers to get the most out of IT.

IT Services is also responsible for desktop/laptop support for central administration, as well as email and telephone.

Oxford University case-study team

2.1 The SMO and ITIL ®  Teams

The University of Oxford’s SMO has an overriding responsibility for service quality assurance. It supports teams with the adoption of ITIL best practice to keep quality levels high.

Andrew said: ‘The bigger the IT organization, the more important it is to use ITIL. It is critical to have the right practices and processes to ensure everyone does things in the same way.

‘In 2015, IT Services was running ITIL courses and a new service tool, but it was really just dipping its toe in the water as people tried to understand what ITIL meant in an Oxford University context.’

For the next stage in the University’s IT service management journey, Andrew instigated several changes that prefigured what would arrive later in the shape of ITIL 4.

Designing the Service Catalogue and Defining Roles

When reviewing the University’s service catalogue, Andrew realized that it was just a list of services that was both shallow and out-of-date. A secondary issue was support; previously, gaps in support occurred because teams tended to shift responsibility for problems to other teams.

Therefore, the redesigned service catalogue needed to have greater clarity on the support structures in place for each service.

In addition, four key job roles were defined:

  • Business owner: responsible for articulating opportunities and demand and ensuring value is delivered
  • Service owner: responsible for governance, practices, and the service’s strategic direction
  • Service delivery manager: responsible for end-to-end services with a focus on applications (for example, ensuring that the telephone system is working and its software is available and configured)
  • Service operations manager: responsible for handling the servers and underlying hardware.

Andrew explained the rationales behind these definitions: ‘If you are the service delivery manager and there is a problem, you are responsible for the end-to-end service, regardless of whose fault it is.

‘Having service operations managers means there is a shared responsibility. This was important in our relatively new department at the time, where teams came from different parts of the organization.

‘Looking back, this fitted very nicely into what we see now in ITIL 4 and the four dimensions of service management.’

3.1 Reducing Major Incidents 

The shared responsibility approach that was instilled by the SMO’s new ways of working began to address the critical issue of major incidents. By 2015, the University had an average of eight major incidents per year. Some were resolved within one day, but others left the University with a seriously reduced IT service for three days. However, by 2019, IT Services had reduced the annual number of major incidents to only two.

Andrew explained: ‘We had some old, substandard data centres and needed collective responsibility to manage and outsource where necessary.

‘Also, projects were operating without any understanding of the support required for, or interaction between, services. When a team wanted to make a change, that change’s impact across all of the related services was unknown.’

Through collaboration, a better understanding of the configuration items, and simplified IT architecture, each service was optimized and rebuilt on generic hardware so that all teams understood how changes would affect all other services.

In turn, a new continual improvement process, which was based on a report and action plan to apply fixes following a major incident, made a significant impact. Andrew said: ‘It made a huge difference to the reliability of all IT services and increased the reputation of our department across the University.’

‘IT used to be a craft: today, it is a profession, and there are methods and frameworks to manage it professionally. ITIL 4 is one of those frameworks. ITIL provides fit-for-purpose solutions that co-create value not just some of the time, but all of the time.’

People and Culture

Part of creating an environment in which teams could deliver end-to-end services successfully involved an ongoing programme to create a collaborative ethos.

The scheme was about creating a culture that was open, supportive, collaborative, accountable, and respectful, so it was abbreviated to the acronym OSCAR. Workshops, coffee mornings, and quiz nights helped to bring the IT Services function together with one common objective, mitigating its history as separate departments.

Andrew said: ‘We were doing this even before ITIL 4, but it is good to have it confirmed now as best practice. None of the improvements could have been achieved without all teams working together effectively. It was very much a team effort.’

Oxford university Bodleian library

Introducing ITIL 4 to the University of Oxford

In late 2018, the University published a new strategy. It included initiatives that would need IT support, such as the digitization of teaching. Consequently, IT Services worked alongside the University’s IT Committee to devise a five-year IT strategy. This strategy was designed to align closely with ITIL 4 principles.

According to Andrew, this was important to help address one of the long-standing issues for universities. He said: ‘The business imperative for IT to deliver value and keep its funding, which is prominent in other industries, is a slightly broken link in universities. IT Services can sometimes deliver the services it thinks students and academics want, but it does not always have the feedback loop to understand if it is really delivering value. It can be difficult to hear real, unfiltered feedback.’

When he was introduced to ITIL 4, Andrew saw how the evolved ITIL guidance places much greater emphasis on creating value.

ITIL Foundation training began at the University in the summer of 2019. Eight people from the SMO and service desk achieved the certification. Andrew has now attained his Managing Professional Transition certification.

5.1 Combining Methods and Frameworks under ITIL 4

Andrew felt that ITIL 4 could provide a lot of support around the adoption of other frameworks in the IT Services department and the University as a whole. For example, the software development team was largely using Agile methods, so it was important to bring Agile methods into the overall structure. The University was also widely adopting Lean principles; using ITIL 4 ensured that this adoption was linked with IT.

Andrew explained: ‘From spring 2019, we started by taking the best bits of our existing practices and adapting them into ITIL 4. We were creating a new story with ITIL language, which gave us a clearer understanding of what we were doing.

‘Agile methods are focused on the process and Lean is very good at reducing waste, but ITIL 4 is aware of the whole picture. Because it is focused on service and value, ITIL reminds us of something essential: if IT services are not delivering value, they are wasting their time.’

Oxford University case study.jpg

5.2 Adopting ITIL 4: Objectives and Outcomes 

Since 2015, the University’s IT Services department has made steady improvements and is performing better as a service organization. Introducing ITIL 4 embedded best practice into the department and the minds of its people.

Andrew said: ‘This has given our teams a new understanding of why they are doing what they are doing. It helps us all to take a further step on the journey. We are talking about continual improvement for services across the entire service value system.’

For example, monthly reports, which were treated by some as ‘a bit of bureaucracy’, have become useful for identifying trends, providing early warnings, pinpointing problems, and providing fixes before customers are affected, because of ITIL 4.

Andrew said: ‘If there is ever a danger that different parts of the organization are going in separate directions, ITIL 4 is there to ensure that everyone is moving together.’

In particular, he references the ITIL 4 guiding principles as a way of building bridges between people using Agile, Lean, and ITIL. That includes recognizing the partnership that exists between them rather than letting any one take precedence.

Andrew said: ‘The principle of collaborate and promote visibility is happening on even the smallest things, which means we are working so much better than before and focusing on value. ‘Five years ago, we were not keeping things simple. Now, that has changed, and we are also thinking and working holistically.’

5.3 ITIL 4 Training and Certification 

Andrew is keen to see a relatively new team in the SMO undergo ITIL 4 training, including the more advanced Managing Professional modules. This will support his ultimate aim: each member of the team having a portfolio of services and a comprehensive understanding of the ITIL 4 approach.

‘I have attended training sessions and really appreciate the holistic view to ITIL 4. It has really opened my eyes to the depth of the material and how it all joins up, which is very powerful.’

IT Services: Providing Business Continuity in Real Time

At the time of writing, the context of the Covid-19 global pandemic and its impact on the entire economy and UK education system has brought organizations’ IT services functions into the spotlight.

The University of Oxford’s IT Services teams enabled the entire University to move to a homeworking environment, facilitate online teaching, and deliver online exams for the first time in its history.

Andrew said: ‘The University’s leadership realizes that our IT Services function has moved with the times, not least because of how quickly we shifted the University to working from home. In fact, one of our Pro-Vice Chancellors said that ‘staff in IT Services were working wonders’.’

‘Today, we are Agile and able to respond very quickly to a changing environment in a way that was impossible five years ago.’

Supporting the IT Profession

Andrew said: ‘IT never stands still. We have to keep moving forwards and ITIL 4 is the right framework to help.

‘For example, much of what we do will move into the cloud. ITIL 4 is a useful foundation for engaging suppliers effectively and understanding how to manage an IT infrastructure not physically under our control. It means looking at all the services we are responsible for, making improvements, recognizing how they are interdependent, and moving them to maturity together.

  • ITIL University Of Oxford case study

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Banking & Insurance, Chemical & Pharmaceutical, Computer & IT, Mass Media, Manufacturing, Retail, Petrochemical, Food & Beverage, Hospitality, and Others

  • Cloud Solutions
  • IT Consulting & Management
  • IT Security

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IT Infrastructure Management Case Studies

Introduction.

In today’s digital landscape, businesses are increasingly relying on technology to not only maintain operations but also drive growth. This means that the efficient management of IT infrastructure is crucial for the success of any organization. This blog post will explore real-world case studies to showcase the importance and benefits of remotely managing IT infrastructure. For the purposes of this article, our fictional character 'Ravi' will be used to illustrate key points and concepts.

Case Study 1: Small Business with Limited Resources

Ravi is a freelance writer who recently started his own small business. He is in charge of managing all aspects of his company, including the IT infrastructure. With limited resources, Ravi quickly realized that he did not have the expertise or budget to handle all IT issues manually.

“Technology is nothing. What's important is that you have faith in people, that they're basically good and smart, and if you give them tools, they'll do wonderful things with them.” - Steve Jobs

Ravi turned to remote IT infrastructure management solutions to delegate tasks such as network maintenance, security updates, and software installations. This allowed him to focus on his core business, while ensuring that his IT infrastructure was secure and up-to-date. As a result, Ravi was able to boost productivity and minimize IT-related costs.

Case Study 2: Medium-Sized Business with Distributed Teams

Another common challenge that businesses face is managing infrastructure across multiple locations. 'ABC Company' has several offices across the country, with teams working remotely. This posed a challenge for them in terms of maintaining consistency and efficiency.

The IT team at ABC Company opted for a remote IT infrastructure management solution to monitor and manage all their systems and devices remotely. This not only provided a centralized view of their IT operations but also allowed for quick troubleshooting and issue resolution. As a result, ABC Company was able to streamline operations and ensure consistency across all their locations.

Essential Skills for Remote IT Infrastructure Management

Now that we have seen the benefits of remotely managing IT infrastructure, let’s take a look at some key skills that are essential for success in this field.

  • Technical Skills: A strong understanding of IT systems, networks, and security protocols is crucial for managing IT infrastructure remotely. This includes expertise in areas such as cloud computing, virtualization, and cybersecurity.
  • Communication Skills: Effective communication is key to managing infrastructure remotely, as you will need to collaborate with different teams and stakeholders. This includes the ability to explain technical concepts in simple terms and provide regular updates on system performance.
  • Problem-Solving Skills: Remote IT infrastructure management requires quick thinking and troubleshooting skills to resolve issues remotely. The ability to solve complex problems efficiently with limited resources is a valuable skill in this field.

Tools for Remote IT Infrastructure Management

To ensure smooth and efficient management of IT infrastructure, businesses can utilize various tools and technologies specifically designed for remote operations. Some essential tools include:

  • Remote Monitoring and Management (RMM) Software: This software allows for real-time monitoring of systems and devices, providing alerts for potential issues and enabling quick troubleshooting.
  • Virtual Private Network (VPN): A VPN creates secure connections between remote systems and a central network, allowing for secure access to company resources from anywhere.
  • Cloud Computing Services: Cloud computing services deliver IT infrastructure elements such as servers, storage, and applications over the Internet, enabling remote management and access.
  • Can remote IT infrastructure management work for all types of businesses? Yes, remote IT infrastructure management can be beneficial for businesses of all sizes and across industries. It offers flexibility, cost savings, and streamlined operations, making it a viable option for all types of organizations.
  • How does remote IT infrastructure management improve security? By constantly monitoring and updating systems, remote IT infrastructure management can identify and mitigate security threats in real-time. This helps businesses stay ahead of potential cyber attacks and keeps their sensitive data secure.
  • Can remote IT infrastructure management be customized for specific business needs? Yes, remote IT infrastructure management solutions can be tailored to meet the unique requirements of each business. IT experts can create customized solutions that align with specific goals, operations, and budget constraints.

The case studies and examples highlighted in this article showcase the value of remote IT infrastructure management for businesses. From managing limited resources to distributed teams, remote management solutions offer numerous benefits, including increased efficiency, cost savings, and enhanced security. By understanding the key skills and tools required for remote IT infrastructure management, businesses can make informed decisions that will help them thrive in today’s digital age.

“The most important thing is to try and inspire people so that they can be great in whatever they want to do.” - Kobe Bryant

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Case Studies

Real-time it infrastructure information system.

Our client is a comprehensive IT management company specializing in documenting and visually managing all enterprise assets, critical infrastructure and interconnectivity between systems, networks, users, locations and services. Their comprehensive Configuration Management System consolidates an organization’s IT/Telecom network assets and connectivity in one repository. Their services provide the insights necessary to maintain critical operations and create a more complete visual picture of an enterprise IT network environment.

The client had an existing application for organizing the site and infrastructure architectural design along with related information for their client companies. However, they required several improvements in order to maintain a quality service for their growing number of clients. One issue they faced was that their application was not accessible on all mobile devices. The interface was cumbersome and not user-friendly, which created several system hiccups and delays. The collected information needed to be stored back to the database in the form of a PDF for further action. In addition, they needed new administrative features to manage data and user profile information.

Real-time IT Infrastructure Information System

AllianceTek was great -- I'm not a software developer, so a lot of times they had to translate our desired functionality into SF-speak, but they did it quite well. The support was extraordinary, and they took pains to make sure that our product worked well. Very thankful to them and our client representative.

The client sought the assistance of AllianceTek, a software and IT solutions company that specializes in developing custom solutions that meet the unique needs of a business. AllianceTek carefully studied the challenges of the company and listened to their issues and requirements. One requirement was for AllianceTek to redesign the application without altering the existing code or logic. AllianceTek transformed the existing web-based application into a responsive design application and implemented a new design without changing the existing logic or code. The redesigned application has a number of new features that increase control, usability, scalability and business intelligence. It enables users to generate mapping, flooring and architectural layout design, along with related information, in a PDF format that the system automatically archives after a period of time. Users can also share this information through social networks. In addition, a new customized dashboard allows much easier use of the application on all devices, anywhere and anytime, while a scheduler form and internal scheduler feature help manage jobs and historical data related to the jobs with the facility to look up relevant information.

Implementation

AllianceTek’s offshore and onshore teams collaborated to develop the redesign using HTML5 and jQuery, giving users the ability to view and access the application on Windows, Blackberry, Android and tablets. The custom designed dashboard and interface was placed in both tabular and grid view with an expandable and collapsible function that can feature all the desired information on a single page. This provided a new, customized user-friendly interface that facilitates users with ease to upload archived data information. The administrative functions allow users to view, delete, schedule, regenerate and share all generated PDFs, edit and update profile information related to the user and manage a specific job’s schedule.

AllianceTek’s custom solution allowed the client to achieve their vision and reach their objectives by leveraging technology that fit their business structure and improved processes. We delivered a real-time information system that generates various layout designs in PDF. The system is easy to use and can be accessed from any location. As a result, the client’s Business Intelligence became more flexible and scalable, allowing them to make better, more informed decisions with reliable information. AllianceTek met the requirement of evolving the previous system’s design using the client’s existing logic to provide a full, user-friendly interface with an intuitive layout and modules that are easy to navigate.

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As an IT partner and solutions provider, AllianceTek will help you follow your objective and implement strategies that are unique to your business to see it through to completion – we don’t just follow instructions, we unleash the full potential of your vision. AllianceTek employs a global team of more than 100 skilled developers and consultants who approach every project holistically, giving full around-the-clock attention to understanding our clients’ needs and providing comprehensive, scalable and extensible development roadmaps.

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Case study: Updated IT Infrastructure Makes Technology & Business Innovation Possible

Nothing lasts forever, and for any business, keeping up with and staying ahead of the competition means having to overhaul the company’s  IT infrastructure on a regular basis. Technology, the way we do business, and consumer demands, are changing so fast that the bright and shiny hardware you invested in just a few years ago can become unfit for the purpose very quickly. It’s important to be able to recognize when you need to upgrade, and how best to go about it to ensure minimum disruption to your processes.

Why Do You Need an IT Infrastructure Overhaul?

The obvious reason why you might need an IT infrastructure overhaul is that tech hardware doesn’t really have a very long lifespan . Desktop and laptop computers last for between three and five years on average, as do servers, so as part of machine management, it makes sense to replace or upgrade them before they start to wind down and become inefficient.

On top of that is the change in the ways we now work. Companies are increasingly moving towards remote working policies, where staff can (and often prefer to) use a mobile device to connect with and access the business network. In order to meet this need, they have to restructure their IT assets. Computers sitting idle in the office are a waste of money when IT spend could be used to furnish staff with their own mobile device.

Similarly, the need for team members, clients, stakeholders, and consumers to have on-demand access to data from anywhere, and the exponential growth of that data, means older machines and servers that can’t accommodate this, or suffer performance issues while struggling to, need to be replaced.

Security is also an issue because the older your operating system, the more vulnerable it will be to  malware or ransomware attacks , as well as data loss.

The Challenge of Cost and Business Continuity

The main objections to an IT infrastructure overhaul are that it will cost too much and that it will disrupt daily business activities and processes, resulting in downtime the company can’t afford. This can lead to putting it on the long finger, but the longer your business goes without upgrading, the more outdated the IT becomes, meaning even bigger costs further down the line.

Simple upgrades to specific areas now could mean avoiding having to do a complete overhaul next year, so it makes sense financially to look at what you can improve on within your IT budget.

Upgrades to the technology infrastructure also make a lot of business sense because they enable new processes that can help you innovate and future-proof, keeping you ahead of the competition. IT is central to the operations of every modern-day business, so keeping it up to date is actually a key business investment that improves efficiency and productivity.

When it comes to the concern that business processes will be disrupted, this doesn’t necessarily have to be the case. By planning and carrying out your overhaul properly, you can implement the changes you need and ensure a smooth transition without having to face much downtime.

Steps to Take for a Pain-Free Overhaul

As with any business process or strategy, nothing should be undertaken without a solid plan. Before the IT infrastructure overhaul, plan out each step so everybody knows what needs to be done when it needs to be done, who will oversee each task, and who will be affected by the change.

This will map out for everybody involved exactly what is going to happen, so there will be no nasty surprises and less chance of an interruption to business.

Many companies choose to outsource the IT overhaul to an external service provider , and they should provide a detailed plan of action for you that meets your current and future needs.

Of course, before you start upgrading your IT infrastructure, you need to know exactly what that includes, so an audit of the company’s current IT assets is necessary. Create a detailed inventory of your existing hardware and software that includes version, CPU, memory capacity, when it was purchased, the software installed on it, the expiration date of the warranty, the user, and its purpose.

Once you know what you have and when each asset needs to be upgraded, you can start to put the plan in place.

Again, outsourcing this process to an external IT support team can be  a very good idea . They can perform the audit for you to assess your IT infrastructure and advise on priorities, but they can also define your IT roadmap and align it with the overall business strategy, reducing the total cost of ownership and meeting business objectives.

Make a Decision

Once you have a clear picture of what needs to be upgraded as a matter of priority and what fits into the IT budget, you can start to make decisions regarding the extent of the IT infrastructure overhaul.

SMEs and companies with a limited IT budget could choose the temporary solution of upgrading specific components, such as increasing memory, renewing warranties, and adding more processors, hard disks, and networking equipment, as well as replacing individual devices or machines that are clearly ready for the scrapyard.

This enables the business to spread upgrade costs over time and can extend the IT infrastructure lifespan for a couple of years, but it does mean that the business may find itself in a cycle of constantly upgrading.

A better option, if you can afford it, is to replace all of your hardware and buy in the devices and machines that will best suit your business now and in the coming years. This does mean a larger investment up-front, but it is just that – an investment – and barring a tech disaster, should last for half a decade.

You can also use financing to spread the costs over the lifespan of your IT assets, and if you outsource the process, the service provider should be able to bring in cost savings through volume licensing and leasing.

Another option is to consider  moving to the cloud , so that your storage, server, and hardware are all connected and hosted online. Apart from the cost savings that come from replacing your traditional server with an online one, and leaving its maintenance with the provider, the advantage of this model is that it enables all users to access your network from anywhere, at any time, from any device, meeting the needs of the modern business.

Inform Staff

An IT infrastructure overhaul shouldn’t be a secret or a surprise, so all users within the company need to be informed of the process and know exactly what is changing, and when. Unexpected downtime will impact their ability to get their job done and could cost the business money, so keep them up to date on the upgrades, and put in place a contingency or business continuity plan, should things go awry.

You should also include training for all staff if any of the upgrades mean a change to processes, and this should extend to after the event should it be needed to get everybody up to speed and used to the new system, machinery, or devices.

Act at the Right Time

Putting a temporary halt to business processes to implement the overhaul or upgrades is necessary, but this should be done at a time when nobody is likely to be using them. Make the replacements after business hours or on a weekend, so staff can return to work and start using their new machines or devices immediately as if nothing has happened.

Constantly Assess

Changes in technology are continuous, and in order to stay ahead of the pack, your business will need to constantly assess whether your IT infrastructure meets your needs as you develop and grow. You should use the information gathered at the planning and audit stage to identify not just how long you can expect your IT assets to last, but also what other technology you can implement to improve efficiency and innovate.

Your IT team should be able to advise on this, but so too can an external IT service provider, who, with their finger on the pulse of the latest IT innovations, can advise on the best IT infrastructure strategy for your business.

The team at Network Doctor can provide the IT support and expertise that your business needs to carry out an infrastructure overhaul seamlessly, from the initial audit to the purchase and implementation of upgrades aligned to your IT roadmap.

Find out more by  getting in touch and getting started by booking an audit with us.

Call Network Doctor to disuss how on-premises and cloud systems are used in our Managed IT Services to give your business the reliability, security and scalability to flourish.

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></center></p><h2>IT Infrastructure Case Study: Auxis Helps Carve-Out Beat Aggressive Separation Deadline from Global Healthcare Corporation</h2><p>Client profile.</p><p>Our South Florida-based client provides a world-class Laboratory Information Management System (LIMS) solution. Its product suite helps improve quality and safety throughout product lifecycles for more than 1,100 organizations in 60 countries. Since 1986, its business has grown to about 300 employees and 17 offices worldwide. Previously part of a leading global healthcare corporation, the client was recently acquired by a global private equity investment firm that specializes in partnering with technology businesses.</p><h2>Business Challenge</h2><p>To cancel the pricey Temporary Separation Agreement (TSA) that had the seller continuing to operate IT for up to 9 months during the transition, the client was incentivized to quickly separate into a standalone organization. However, carving out its IT infrastructure and standing up IT operations represented a key challenge, with no IT team or leadership included as part of the divestiture to offer support.</p><ul><li>With  no IT infrastructure staff or even a CIO  to lead the organization, the client  didn’t have a vision of what it needed to separate from the selling company, as well as the costs and changes involved.</li><li>The client  lacked the expertise to design, select, and implement an entirely new IT infrastructure platform , including end-user workstation imaging, productivity software (Messaging, Document Collaboration), voice services, business application and server migrations, security services, and IT governance and controls.</li><li>The  TSA period was short , based on the complexity and dependencies of the existing IT platform.</li><li>Policies and procedures used to govern IT at the giant-sized, complex healthcare corporation didn’t translate  to the smaller carve-out company. The client needed to design and implement new policies and procedures that could deliver the speed and agility it required while also supporting its new modern technologies.</li><li>Collaborating with a significantly larger, bureaucratic selling company can prove challenging during a carve-out . This deal was no exception: leading to friction, delays, and difficulty obtaining accurate information promptly. The seller also attempted to change direction after a migration approach was approved, causing additional delays while it was convinced the original proposal was correct.</li><li>In addition to the 300 employees and contractors included in the divestiture, the client was hiring new staff and  forming a new corporate culture at the same time it was building a technology footprint  – triggering some delays and misunderstandings.</li><li>The small Project Management Office (PMO) spearheading the carve-out opted to run each departmental divestiture as a unique workstream instead of a unified program. This approach created some  conflicts over competing priorities  as it scrambled to simultaneously carve out key areas like Finance, HR, IT, Marketing, and Commercial Sales.</li></ul><h2>Solution & Approach</h2><p>A longtime partner of the private equity investment firm acquiring the client’s business, Auxis was tapped to lead the separation and buildout of the new standalone company’s core IT infrastructure services and supporting processes.</p><p>After a  comprehensive discovery and planning process  that included a full inventory, the Auxis team used its  24+ years of extensive IT expertise  to design a new infrastructure platform and network redesign, separation, and migration strategy.</p><p>While the selling corporation kept its infrastructure on-premises, the separating company had already undergone an AWS cloud implementation that predominantly hosted its LIMS solution for clients. Moving the new company servers to the existing, modernized cloud platform – while strengthening the architecture and security – was the right strategy for the carve-out.</p><p>Auxis also proposed hiring a temporary CIO-as-a-service as a critical first step . Filling this role not only put a strong leader in place to manage the IT function but created awareness and communication with other workstreams operated by the carve-out SMO (Separation Management Office) to avoid misunderstandings.</p><p>To meet the client’s aggressive TSA deadline, Auxis implemented daily standups and action planning that ensured agility and quick change adaptation from its teams. The project included a project manager and solutions architect to deliver the expected results, as well as additional resources and overtime to compress the delivery schedule – especially during the end-of-year holiday season.</p><p>Auxis divided the carve-out transition plan into five tracks, securing licensing for all office applications, operating systems, and cloud services:</p><h2>Track 1: End-User Computing and Mobility</h2><ul><li>Design, creation, and deployment of desktop images and technologies.</li><li>Consolidation and migration of all business and desktop applications.</li><li>Implementation of MS-Intune with Autopilot, enabling global end-users to run the brand-new workstation image on their desktops and mobile devices with automated software deployments and updates.</li></ul><h2>Track 2: Microsoft 365 Migration</h2><ul><li>Implementing a new Microsoft 365 tenant, allowing end-users to run a suite of cloud-based Microsoft products that includes email, SharePoint, OneDrive, and Teams.</li><li>Selection, design, and migration of voice services to Microsoft Teams.</li></ul><h2>Track 3: Networking</h2><ul><li>Design, planning, and migration of a segregated LAN/WAN network.</li><li>New network and telecom circuits connecting global locations across the U.S., France, Germany, U.K., Netherlands, and China to the cloud platform.</li><li>Implementation of an end-user VPN solution.</li></ul><p><center><a href=

Track 4: Server Migration

  • Creation of a hybrid server infrastructure. That included migration of hundreds of AWS EC2 (Elastic Compute Cloud) instances from the seller’s on-premise VMWare environment.

Track 5: Security Tools Implementation

Without any security technologies to migrate from the seller’s environment, Auxis recommended the implementation of multiple solutions designed to protect users and infrastructure, including:

  • Multi-factor Authentication (MFA) to add a layer of protection to the sign-in process.
  • Email security using Proofpoint technologies.
  • Microsoft Defender for Cloud to detect vulnerabilities in servers and workstations.
  • Microsoft Defender URL Content Filtering to protect against advanced web-based threats and data theft while on and off the corporate network.
  • Microsoft Defender antivirus monitoring for nearly 700 computers, servers, and mobile devices.
  • Knowbe4 Security Awareness Training for end-users.

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5 Top Managed IT Service Providers (With Case Studies)

ntiva

Businesses looking to switch managed IT service providers typically experience one of these struggles: 

  • Poor   response time   is the main reason why companies get frustrated with their current IT service provider. Many IT service providers will prioritize tickets by the percentage of your company the issue impacts, the degree to which the issue affects productivity, or some other arbitrary reason which means some tickets are left unanswered for days, weeks, or months.
  • Support lines are answered by non-technical reps   who simply put you in another holding queue. When your call does get answered, you may get a technician who does not fully understand your problem and needs to yet again escalate your issue (causing even more delays). 
  • Lack of strategic advice   is another big frustration for many companies. Smaller MSPs may not have the breadth and depth of talent to be able to cover all of your needs, especially if you’re a growing business looking for the latest technology trends.
  • Cybersecurity   is limited   to installing basic antivirus and perimeter-based detection software, leaving you vulnerable to ransomware attacks and unable to maintain industry-specific security standards (e.g., HIPAA or CMMC).
  • Lack of Apple expertise   which means the teams or divisions that use Apple products don’t have adequate support. Even if the majority of your company currently uses Microsoft, Apple products are becoming more and more popular, especially as the work-from-home trend seems here to stay. Everyone on your team deserves proper IT support.

At Ntiva, we strive to solve these issues by providing: 

  • A 24/7   help desk   line answered by   experienced, U.S. based technicians   (in less than one minute on average). If the issue is top priority for you, it’s top priority for us.
  • Dedicated Account Managers   who offer quarterly business reviews, backed up by a large Professional Services team that includes vCIOs, vCISOs and more.
  • A large team of security professionals   who can advise you on the most advanced security solutions that are backed up by our 24/7 SOC, anti-phishing prevention training for your employees, custom audits and Backup and Disaster Recovery (BDR) plans. Our team can also help you build IT solutions for staying compliant with HIPAA, NIST SP 800-171, CMMC, CIPA, and more.  
  • A large staff of Apple-certified technicians and Apple-native tools .

In this guide, we provide an overview of Ntiva and take a deep dive into each of the features mentioned above. Then, we’ll briefly cover four other managed service providers (MSP) to aid your search. 

From day-to-day support to software and hardware updates to long-term strategic   information technology   (IT) consulting, Ntiva can help. To see how we can help you use technology to grow and protect your business,   book a consultation today .

Ntiva: 24/7 Technician Support for Microsoft and Apple

For more than 15 years as a managed service provider (MSP), Ntiva has served organizations in many different industries including government contracting, healthcare, nonprofit, education, legal services, financial services, manufacturing, and more.

Ntiva services include: 

  • Responsive remote and on-site support
  • Networking monitoring and management
  • Managed workstations (for both PCs and Mac)
  • Data backup and disaster recovery
  • Hardware and software procurement
  • Advanced antivirus and cyber-attack protection
  • Business continuity planning
  • Risk assessment and proactive prevention
  • Unified communications system and management
  • vCISO consulting
  • Procurement-as-a-service
  • And much more…

We also provide a comprehensive, four-step onboarding process to set you up for the best experience possible (you won’t be charged during this time).

Next, we’ll dig into a few of these services and show how Ntiva has helped other companies use technology to achieve their business goals and stay secure. 

Resolve Issues Quickly with Our 24/7 U.S.-Based Technician Help Desk

Most IT help desks work something like this: A non-technical representative answers the phone and asks you a few general questions about your issue. Then, they create a support ticket, assign a priority level to it, and assure you a qualified technician will call back. If your issue affects a lot of people in a major way, you’ll get a quick response.

However, if your problem only affects you or only affects the team in a minor way, you may end up waiting days, weeks, or months before getting a call back (if you ever do). 

Additionally, many MSPs will have a low-level technician manage your ticket upfront and only send in expert technicians when needed. This often creates even more delays because the more experienced technician needs to be contacted and brought up to speed before moving forward on solving the problem. 

At Ntiva, we believe every problem should be solved in a timely manner, no matter how big or small it is. That’s why we have experienced technicians answering our support line.

Our technical experts answer the phone in less than one minute, on average, and are able to resolve 75% of issues on the first call.   

Finally, all of our technicians are based in the U.S. to help mitigate language barriers. 

Maintain Security Standards with Advanced Antivirus Software, Phishing Prevention Training for Employees, and More

Many MSPs will only help you install and maintain a few simple security features like antivirus software, perimeter-based detection, or multi-factor authentication. This leaves huge gaps in your security. For example: 

  • Most antivirus software is definition-based, meaning you enter descriptions of the type of viruses that should be blocked and all other activity is let through. Experienced hackers can usually find a way to work around these descriptions and infiltrate your software.
  • Most data breaches occur because an employee accidentally opens or downloads a malicious link sent via email. Ongoing, formal training is the best way to help your employees recognize warning signs and prevent cyber attacks.
  • Without adequate backup and disaster recovery services, you may not be able to recover your data after a cyber attack or natural disaster. This could mean the difference between recovery or failure as a company. 

It’s also difficult to comply with various regulations like HIPAA, CIPA, or CMMC unless you have a full team of security experts working 24/7 to scan for vulnerabilities and prevent and respond to attacks.

Ntiva provides enhanced, 24/7 cybersecurity services including:

  • Managed Endpoint Detection and Response (EDR) backed by 24/7 SOC: Rather than use description-based logic to fend off viruses,Ntiva’s EDR uses AI to recognize activity that could be a virus—even when your devices are outside the office firewall. If anything suspicious is found, our Security Operations Center (SOC) experts are immediately notified. They analyze the activity and look further for undetected attacks. 
  • Phishing prevention training: There are many phishing prevention trainings available, however, the day-to-day process of implementing these trainings is a lot of work. It typically involves creating fake emails and sending them as tests, training employees when they fail, creating reports, and much more. Many businesses have difficulty maintaining proper phishing training. Not only does this make you more vulnerable to cyber attacks, but insurance companies often ask for detailed proof that you kept up with proper phishing prevention training before paying the claim. Ntiva takes on this responsibility from start to finish so your employees will be better able to spot and stop cyber attacks. Plus, we document everything so that it’s easy to back up your insurance claim.
  • Virtual Chief Information Security Officer (vCISO): This service makes top-tier security experts available to you on an as-needed basis. They will help you develop and implement strategies for aligning your IT with long-term business goals, customer expectations, and security regulations. 
  • Cloud backup and disaster recovery plan: We help you build a business continuity and disaster recovery (BC/DR) plan and provide off-site digital storage space for all of your company’s data. This helps ensure the future of your business in the event of a security breach or natural disaster.

Case Study: Private School Gains Strategic IT Planning After Outage

An independent school in Maryland experienced an emergency outage that caused their core network switching to fail. This left them without access to both internal servers and hosted applications and it caused all devices to do a factory reset. 

They reached out to Ntiva and we sent a technician onsite to restore the outage right away. Then, we helped them build a BC/DR plan which included backing up their data on the cloud and forming a long-term partnership with our team.

Optimize and Secure Your Microsoft and Apple Products

When comparing different MSPs to determine who will be able to provide the best support, most companies consider how many years of experience the technicians have. While this is a great place to start, you’ll also want to consider the size of their support teams and the tools they have on hand. 

The size of the MSP is important for two reasons: 

  • To ensure quality support as you evolve. Most companies have plans to expand or invest in more technology in order to keep up with industry demands. In either case, you’ll eventually need more tech support than you do now. You’ll need an MSP with enough staff to scale with you. 
  • To ensure you have the support you need when you need it. For example, some MSPs will advertise that they have a department of Apple-certified technicians, however, the entire department will only consist of one or two technicians. If those technicians are unavailable (e.g., on vacation, sick leave, with a different client, etc.), you’ll have to wait to solve the problem no matter how critical the issue is.

Businesses often overlook what types of tools their MSP can use for diagnosing and fixing technical issues but the tools they use will affect the service they can provide. For example, many MSPs will advertise that they can support both Microsoft and Apple when in reality they only use Microsoft-native tools and security software. While you can solve some issues by using Microsoft tools on Apple products, these solutions are more likely to fail. Eventually, most companies experience an issue that can’t be solved without Apple-native tools. 

Ntiva has a department of more than a dozen Apple-certified technicians with over 20 years of experience. Our staff utilizes Apple-native tools to ensure your Apple products are fully-supported and secure.

Case Study: Expertise on Both Windows and Apple Technology a Game Changer

PMMI, the Association for Packaging and Processing Technologies, was working with a mix of Microsoft and Apple products and needed an MSP with expertise in both areas. For many years, they worked with two separate vendors—one with expertise in Microsoft products and one to support their Apple products. 

When they found Ntiva, they were impressed by the support they received for both their products (Microsoft and Apple) and pleased to be working with just one provider. 

Lay the Foundation for Long-term Success with a Comprehensive Onboarding Experience

We know that onboarding a new MSP is a big investment of time and effort, and it can take several weeks (or months) before you’re able to take full advantage of the services they provide.  That’s why we’ve taken special care to get you up and running quickly and ensure as smooth of an onboarding process as possible.

Ntiva onboarding has four stages:

  • Service definition: During this phase, we go over all the details of our SLA and gather details about your business and expectations.
  • Data collection: During this stage, our IT professionals go onsite and evaluate and document all of your IT infrastructure and software.
  • Internal review and planning: This stage happens internally on our side. We take the information gathered in the previous stages and develop strategies to fill gaps in your IT and security. We also take note of any areas where we can suggest more cost-effective ways to achieve the same or better results as what you already have in place.
  • Orientation meeting and service handoff: This is the transition stage where we present our findings and solutions, schedule recurring strategy sessions, and begin the service.

Onboarding typically takes 45-60 days to complete but you won’t be charged during this time. 

Get the On-Site Service You Need, When You Need It

Many MSPs will charge you a recurring fee for access to on-site help. However, nearly all technical issues can be resolved remotely, which means you’ll be paying for a service that you may or may not use. 

For example, if we return to the case study about the independent Maryland school, they needed an on-site technician initially to help restore their servers. However, they were able to use Ntiva’s remote help desk for ongoing IT support. 

At Ntiva, we believe you should only be charged for services that you actually use, which is why we offer on-site support on an as-needed basis. This keeps your monthly rate down while ensuring you always have the support you need.

We have a physical presence across the U.S. and partner with many local IT providers to ensure you get fast, on-site support whenever you need it. 

You can read our customer success stories here. 

Whether you’re looking to   outsource   your entire   IT support   needs or to augment your   in-house   IT team, we can help. If you think Ntiva could be the right   MSP   for your business,   book a consultation today .

Four Other MSP Options

Dataprise homepage: Technology Should Enable You to Be the Best at What You Do

Dataprise is an MSP with a focus on IT infrastructure and cybersecurity. Their main services include: 

  • IT infrastructure management
  • Managed cybersecurity services
  • Disaster recovery planning and assessment
  • Communication technology solutions
  • IT service desk (with separate lines for end-user, global service, and line of business application support)
  • On-premise support
  • Cloud migration, integration, and data center
  • IT professional services to align technology and business goals

Dataprise has headquarters in Maryland but they also have a physical presence in several major cities including New York City, and Dallas, Texas.

You can read case studies for Dataprise here.

Burwood Group

Burwood Group homepage Ignite Your Transformation

Burwood Group is an IT consulting and integration firm whose main services include:

  • IT strategy consultations
  • 24/7 IT support services (for troubleshooting IT issues)
  • Cloud services (including support for Microsoft Azure and Google Cloud solutions)
  • Application development and modernization
  • Cybersecurity consulting services
  • DevOps support

They have locations in Chicago, St. Louis, North Carolina, Southern California, and Southern Illinois. However, they also offer remote support across the nation. 

You can read case studies for Burwood Group here. 

Electric homepage All of your IT managed in One Place

Electric is an IT services company that focuses on day-to-day IT needs for small and medium-sized businesses. Their main services include: 

  • 24/7 IT support via Slack and Microsoft teams (with six minute response times  on average)
  • Employee onboarding and offboarding 
  • Cloud environment licensing management
  • Security guidance and breach prevention
  • Security policy tracking
  • Device management dashboard
  • Network monitoring 

You can read case studies for Electric here.

All Covered

Konica Minolta homepage IT Services by All Covered

All Covered is the nationwide technology services division of Konica Minolta. Their main services include: 

  • Cloud-based solutions (including bandwidth and connectivity control)
  • Print management (with an emphasis on reducing downtime)
  • End-to-end device life cycle management
  • Network infrastructure monitoring
  • Information and IT systems security
  • Application development
  • Information management (powered by AI and robotic process automation)

You can read case studies for All Covered here. 

Ntiva provides fast, 24/7   IT support , advanced   cybersecurity solutions , and expert consulting to help you align your   IT environment   with your business goals. To learn more about how Ntiva can help you save costs, increase productivity, and get the most out of your technology,   book a consultation today   .

Ntiva Awards and Certifications: Microsoft Gold Partner, Apple Consultants Network, SOC 2 Type 2 and more.

Want to learn more about Managed IT Services for your business? See Ntiva’s Managed IT Services.

Managed IT Services and Support

Managed Backup & Disaster Recovery Service

IT Support for Employee Onboarding & Offboarding

IT Help Desk Services and Support

Managed IT Procurement Services

Network Monitoring & Management

On-Site IT Services & Support

Managed Remote IT Support Services

Server Management and Support Services

Tags: Managed IT

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IT Infrastructure Case Study

Legal search firm finds a match.

Solutus Legal Search needed anIT service provider thatwas knowledgeable, competent, and reliable. IT infrastructure is the backbone of their business so they needed an IT partner they could count on. Lanlogic expertise was the solution.

AN AWARD WINNING LEGAL RECRUITING AND CONSULTING FIRM

Founded in 2000, Solutusis considered a “best in class” company and market leader, dedicated to the placement of attorneys in law firms and corporations. The clients are The Who’s Who of the legal and corporate world. It is ranked by The Daily Journal as one of the leading legal search firms in California and the largest in the Silicon Valley. Solutus is headquartered in San Francisco and Silicon Valley, with clients worldwide.

FINDING IT PROVIDERS WHO ARE EXPERTS IN THEIR FIELD

Solutus previous IT service provider, was unreliable, provided terrible service, had no knowledge of the business, andincompetent. They were facedwith the challenge of finding a new IT provider that would handle their everyday computer needs, cloud storage, backup, troubleshooting, customer service, data migrations, they needed it all. They wanted someone who could provide around the clock monitoring.

SOLUTUS ENJOYS A STABLE RELIABLE ENVIRONMENT WITH AN IT PROVIDER

Working with Lanlogic, Solutus received the following benefits:

  • A stable platform that needs littleor no administration from its employees.
  • Systems up-to-date, maintained,and monitored 24X7.
  • On-site Engineers
  • Senior Managers help plan and implement projects

“Lanlogic is a true IT partner. They are experts in their field, reliable and are always engaged in providing us the best IT protection capabilities and service.”

DELIVERING A STABLE ENVIRONMENT

Working under a 99.9% uptime service level agreement, Solutus benefits from a single trusted vendor relationship for all strategic and operational IT needs. Employees are assured of rapid response times and high quality customer service with a comprehensive solution that reduces their risks and controls their costs.

“The Managed Services team is very responsive and helps to fixissues right away. They spend time to figure out our needs, and if we have a problem, they always get us back up and running quickly.”

The Value of a Trusted Advisor

Lanlogic offers a number of services to help control costs, reduce risk, and achieve peace of mind:

  • IT Services & Support
  • IT Consulting & Project Management
  • IT Assessments & Planning
  • Cloud Computing/SaaS/Hosted Services

What Separates Lanlogic From The Rest:

The breadth and depth of expertise of the Lanlogic staff allows us to deliver IT services enjoyed by top tier, global companies –solutions designed to meet your needs now and in the future.

OUR UNDERSTANDING OF YOUR BUSINESS

Whether you are just starting out or you are already a large organization, we pride ourselves in delivering IT solutions, individually-tailored by Microsoft Certified senior-level consultants.

OUR PASSION FOR SERVICE

We are available when you need us. We keep your office running and employees productive at all times. For more information on any of our products or services please contact us today.

FOR COMPANIES OF ALL SIZES

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Uranium Stocks: 5 Biggest Companies in 2024

it infrastructure management case study

February 28, 2024 — 05:00 pm EST

Written by Melissa Pistilli for Investing News Network  ->

Uranium is an important energy sector commodity, and its rising value is attracting investor interest.

In the early months of 2024, uranium prices have surged to 16 year highs of more than US$100 per pound, and experts are optimistic about the future . With demand set to rise as clean energy gains traction and supply security becomes increasingly important, many market watchers are calling for much higher prices, as well as share price gains for uranium stocks.

With uranium's bright future in mind, it's worth looking at the world's leading uranium miners. The list below lays out the five largest uranium companies by market cap. All data was current as of February 9, 2024.

1. BHP (NYSE:BHP,ASX:BHP,LSE:BHP)

Market cap: US$153.36 billion

BHP's Olympic Dam mine in Australia is one of the largest uranium deposits in the world. Although copper is the primary resource mined at Olympic Dam, the asset also hosts uranium, gold and silver.

After completing a comprehensive study, the major miner scrapped plans for a brownfields expansion at Olympic Dam in late 2020. Citing the complexity of the copper deposit, BHP instead has opted to focus on "targeted debottlenecking investments, plant upgrades and modernization of infrastructure" at the Australian property.

In the company's 2023 fiscal year , uranium output from the Olympic Dam totaled 3.4 million metric tons (MT) of uranium oxide concentrate, an increase of 1.03 million MT from the previous year's production.

Currently, BHP is looking for new opportunities to add to its resource profile. One area of interest for the company is Oak Dam in South Australia, at which high-grade copper, gold, silver and uranium mineralization has been identified. BHP is currently conducting resource definition drilling at the site with results expected for release later this year. Rising uranium prices are giving further support to the business case for further development at Oak Dam.

2. Cameco (NYSE:CCJ,TSX:CCO)

Market cap: US$25.89 billion

Cameco's key operations include a 54.55 percent stake in the Cigar Lake mine, which is considered the most prolific uranium mine in the world. The company also has a 70 percent stake in the McArthur River mine and an 83 percent interest in the Key Lake mill. All three are located in the Athabasca Basin of Saskatchewan, Canada, which is a prolific uranium jurisdiction. Orano Canada is its primary joint venture partner in the three operations.

While Cameco is a well-known uranium producer, it has faced challenges in recent years. Back in 2018, Cameco shuttered McArthur River and Key Lake due to weak uranium prices. The closures reduced Cameco's uranium supply dramatically from 23.8 million pounds in 2017 to 9.2 million pounds in 2018. Additionally, like many companies, it took a hit during COVID-19, temporarily shutting down production at Cigar Lake in December 2020 for four months .

In early 2022, Cameco announced that improving uranium prices had encouraged management to bring the McArthur River operation back online. The first pounds of uranium ore from the newly reopened mine were milled and packaged at the Key Lake mill in November 2022.

Given the excellent fundamentals in the uranium market, Cameco plans to produce 18 million pounds at each of its McArthur River/Key Lake and Cigar Lake operations in 2024. At Cigar Lake, the company is looking to extend the estimated mine life to 2036, and evaluate potentially expanding production at McArthur River/Key Lake to its annual licensed capacity of 25 million pounds.

In the US, Cameco owns the Smith Ranch-Highland operation in Wyoming's Powder River Basin, as well as the Crow Butte operation in Nebraska; production was curtailed at both as of 2016. Additionally, Cameco has a 40 percent stake in the Inkai mine in Kazakhstan. The other 60 percent is owned by Kazatomprom (LSE: 59OT ).

Cameco inked a major contract with Ukraine in February 2023 that will see the mining giant supply uranium to the country's nuclear industry through 2035. In October 2023, the company signed a uranium supply agreement with one of China's largest nuclear power operators, China Nuclear International.

3. NexGen Energy (NYSE:NXE,TSX:NXE,ASX:NXG)

Market cap: US$5.33 billion

Uranium exploration and development company NexGen Energy is focused on projects in the Athabasca Basin. Its main property is Rook I, which hosts a number of discoveries, including Arrow and South Arrow. NexGen also holds a 50.1 percent interest in exploration-stage company IsoEnergy (TSXV: ISO ,OTCQX:ISENF).

NexGen's feasibility study for Rook I "outlines an initial 11 year mine capable of producing 29 Mlbs U308 per annum (first 5 years), making it the largest and lowest cost uranium mine in the world,” according to the company .

The Saskatchewan government recently gave the green light for the company's 2023 site infrastructure and confirmation program at Rook I, which will involve a comprehensive field program focused on infrastructure upgrades and confirming engineering data. NexGen signed an impact benefit agreement in June 2023 with the Métis Nation-Saskatchewan Northern Region 2 and the Métis Nation-Saskatchewan; it covers all phases of the Rook I project.

The Saskatchewan government approved the project's environmental assessment, green lighting the development of Rook I. "NexGen is the first company in more than 20 years to receive full Provincial Environmental Assessment approval for a uranium project in Saskatchewan," states a press release.

In February 2024, NexGen launched a 30,000-meter drill program , half of which will focus on following up on its 2023 results at Rook 1.

4. Uranium Energy (NYSEAMERICAN:UEC)

Market cap: US$3.04 billion

Uranium Energy has two production-ready, in-situ recovery (ISR) hub-and-spoke platforms in South Texas and Wyoming that include fully licensed and operational processing capacity at the Hobson and Irigaray plants. The company also has a pipeline of seven US-based ISR uranium projects with all of their major permits in place.

Uranium Energy has made a number of strategic acquisitions in recent years, including UEX in August 2022 and the development-stage Roughrider uranium project in the Athabasca Basin from Rio Tinto (ASX: RIO ,NYSE:RIO,LSE:RIO) in October 2022. Last August, Uranium Energy acquired a portfolio of uranium exploration projects in the region from Rio Tinto.

The company began purchasing physical uranium in March 2021, and since then it has amassed one of the largest inventories of US-warehoused physical uranium. In December 2022, Uranium Energy won an award from the US Department of Energy to supply 300,000 pounds of U3O8 at a price of US$59.50 per pound to the strategic uranium reserve.

In early 2024, Uranium Energy made made the decision to restart uranium production at its fully permitted Christensen Ranch ISR operations in Wyoming. First production is expected in August of this year.

5. Paladin Energy (ASX:PDN)

Market cap: AU$3.94 billion

Paladin Energy is the fifth largest uranium company by market cap on this list, but it’s also the largest ASX-listed uranium miner . The company owns 75 percent of the Langer Heinrich in Namibia, and holds an exploration portfolio that includes projects in both Canada and Australia.

Paladin paused operations at Langer Heinrich in 2018 in response to the low price environment for uranium, and in 2022 began the process of restarting operations at the mine. As of January 2024 , the Langer Heinrich restart project was more than 93 percent complete and on track to relaunch commercial production by the end of the first quarter this year.

“After more than six years of care and maintenance it is exceptionally pleasing to see production activities recommence at the Langer Heinrich Mine, with first ore feed to the processing plant achieved in January,” said Paladin CEO Ian Purdy.

In addition, Paladin is progressing on its exploration program at its wholly owned Michelin project in Canada.

FAQs for uranium investing

What is uranium.

First discovered in 1789 by German chemist Martin Klaproth, uranium is a heavy metal that is as common in the Earth's crust as tin, tungsten and molybdenum. Named after the planet Uranus, which was also discovered around the same time, uranium has been an important source of global energy for more than six decades.

What country has the most uranium?

Australia and Kazakhstan lead the world in both terms of uranium reserves and uranium production. Australia takes first prize for the world's largest uranium reserves, representing 28 percent globally at 1,684,100 MT of U3O8. However, the Oceanic country ranks fourth in global uranium production, putting out 4,087 MT of U3O8 in 2022.

For its part, Kazakhstan controls 13 percent of global uranium reserves and leads the world in uranium production with 2022 output of 21,227 MT. Last year, Canada passed Namibia to become the second largest uranium producer, putting out 7,351 MT of U3O8 in 2022 compared to Namibia's 5,613 MT. The countries hold 10 percent and 8 percent of global reserves respectively.

Don't forget to follow us @INN_Resource for real-time updates!

Securities Disclosure: I, Melissa Pistilli, hold no direct investment interest in any company mentioned in this article.

The views and opinions expressed herein are the views and opinions of the author and do not necessarily reflect those of Nasdaq, Inc.

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The Influence of Rainfall Variation on Slope Stability: Case Study of Wanayasa Street Slope, Banjarnegara, Indonesia

  • Technical Paper
  • Published: 27 February 2024

Cite this article

  • Gayuh Aji Prasetyaningtiyas   ORCID: orcid.org/0000-0002-8547-9510 1 ,
  • Lindung Zalbuin Mase   ORCID: orcid.org/0000-0002-0470-0149 2 ,
  • Ahmad Rifa’i 3 ,
  • Teuku Faisal Fathani 3 ,
  • Anto Budi Listyawan 1 &
  • Muhammad Najib Azhom 1  

This study aims to understand the rainfall characteristics in Karangkobar that potentially develop the rainfall threshold triggering a landslide in Banjarnegara-Karangkobar lane. To tackle the rainfall uncertainty, 11 years of rainfall data was employed to obtain three dominant rainfall models. The hydromechanical strength of soil was modeled numerically with the precipitation. Back analysis was presented to validate the model. The report provides the correlation of seepage flow and the safety factor of slope (FS) affected by the rainfall model. It resulted in a strong correlation between rainfall intensity to slope instability compared to rainfall duration. It is thus the slope failure mechanism identified as a debris flow rather than slope cracking. The slope result was relevant to understanding rainfall characteristics in Banjarnegara annually since 2014. The rainfall model proposed > 8 h rainfall duration and rainfall cumulative 45.6 mm or 5.7 mm/h intensity, as the rainfall threshold for the warning system in the study case area. This study report is applicable for the area where rainfall threshold is not available such as the Banjarnegara to Karangkobar route, which help the local citizens and policymakers decide on disaster management.

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Acknowledgements

This research was founded by Internal funding Tridharma, 076/A.3-III/FT/I/2023 from Universitas Muhammadiyah Surakarta. This study is conducted under collaboration research between Universitas Muhammadiyah Surakarta and Soil Mechanic Laboratory work Universitas Gadjah Mada.

Tridharma funding, 076/A.3-III/FT/I/2023 from Universitas Muhammadiyah Surakarta.

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Department of Civil Engineering, Faculty of Engineering, University of Bengkulu, Bengkulu, 38371, Indonesia

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Gayuh Aji Prasetyaningtiyas: Conceptualization, Methodology, Data Analysis, Visualization, Original Draft, Review-Editing, Project Administration. Lindung Zalbuin Mase: Vizualisation Original Draft, Data Analysis, Review-Editing. Ahmad Rifa’i: Data analysis. Teuku Faisal Fathani: Data analysis. Muhammad Najib Azhom: Visualization Original draft. Anto Budi Listyawan: Project Administration.

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Prasetyaningtiyas, G.A., Mase, L.Z., Rifa’i, A. et al. The Influence of Rainfall Variation on Slope Stability: Case Study of Wanayasa Street Slope, Banjarnegara, Indonesia. Transp. Infrastruct. Geotech. (2024). https://doi.org/10.1007/s40515-024-00376-9

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    The main objective of the Service Level Management process is to ensure that an agreed level of IT service is provided for all current IT services and that future services are delivered to agreed achievable targets. The number of agreed SLAs has rapidly increased in the IT industry while more and more IT customers have become aware of Service Level Management best practices. IT Infrastructure ...

  11. PDF Cloud Infrastructure Architecture Case Study

    VMware Cloud Infrastructure Architecture Case Study Purpose and overview The VMware® Cloud Infrastructure Suite (CIS) consists of five technologies that together expand the capabilities and value that customers can realize from a virtualized infrastructure. CIS is designed to help organizations build more intelligent virtual infrastructures.

  12. IT Infrastructure Management Case Studies

    The case studies and examples highlighted in this article showcase the value of remote IT infrastructure management for businesses. From managing limited resources to distributed teams, remote management solutions offer numerous benefits, including increased efficiency, cost savings, and enhanced security.

  13. Case Study of Real-time IT Infrastructure Information System

    Case Studies. Previous Next. Real-time IT Infrastructure Information System. Our client is a comprehensive IT management company specializing in documenting and visually managing all enterprise assets, critical infrastructure and interconnectivity between systems, networks, users, locations and services. ...

  14. Case study: Updated IT Infrastructure Makes Technology & Business

    Nothing lasts forever, and for any business, keeping up with and staying ahead of the competition means having to overhaul the company's IT infrastructure on a regular basis. Technology, the way we do business, and consumer demands, are changing so fast that the bright and shiny hardware you invested in just a few years ago can become unfit for the purpose very quickly.

  15. Infrastructure Management

    ScienceSoft carried out the support and proactive improvement of an Azure-based IT infrastructure of educational apps owned by an EU-based non-profit organization. ScienceSoft's case studies: Infrastructure Management. Check out the success stories of a software company that has been operating since 1989.

  16. Good to Great in IT Service Management: A Case Study

    Good to Great in IT Service Management: A Case Study van der Brugh & Silvius Communications of the IIMA 22 2009 Volume 9, Issue 4 academics because of their lack of rigor of the research (e.g. by Aupperle, Acar, & Booth,1986), ... One of the most well known is the IT Infrastructure Library, or ITIL (CCTA, 2000). ITIL describes the topic of ...

  17. Quality Assurance for an IT Infrastructure Management ...

    Results. For over 12 years, Elinext's QA and testing team has been instrumental in helping the customer to shorten the time-to-market and improve the quality of their product - a complex system for managing IT infrastructures. Despite a wealth of multi-vendor hardware and software encompassed by the system, the team has been delivering ...

  18. Case Studies

    Identity and Access Management reduces operations and compliance costs by 20% for a Fortune Global 500 firm's associate company. Integrated Security at the Edge and MDR ensures 100% flawless migration for India's largest Engineering and Manufacturing enterprise. Case Study: Identity & Access Management integrated with SOC Services for a ...

  19. IT Infrastructure Case Study: Auxis Helps Carve-Out Beat Aggressive

    Client Profile. Our South Florida-based client provides a world-class Laboratory Information Management System (LIMS) solution. Its product suite helps improve quality and safety throughout product lifecycles for more than 1,100 organizations in 60 countries.

  20. 5 Top Managed IT Service Providers (With Case Studies)

    IT Help Desk Services and Support. Managed IT Procurement Services. Network Monitoring & Management. On-Site IT Services & Support. Managed Remote IT Support Services. Server Management and Support Services. Tags: Managed IT. In this guide, we compare five of the top managed IT service providers with an overview of services offered and customer ...

  21. IT Infrastructure Case Study

    Working with Lanlogic, Solutus received the following benefits: A stable platform that needs littleor no administration from its employees. Systems up-to-date, maintained,and monitored 24X7. Help Desk. On-site Engineers. Senior Managers help plan and implement projects. "Lanlogic is a true IT partner.

  22. ISO 31000:2018-Based IT Infrastructure Risk Management Study (Case

    The results of the risk management analysis are in the form of the basic principles of implementing risk management with the ISO 31000 standard, which is a recommendation to the organization in ...

  23. Project Case studies

    Africa. Case studies. Showcase Project: Côte d'Ivoire-Liberia-Sierra Leone-Guinea (CLSG) Interconnector Project. The USD 508.62 million CLSG Interconnector Project is a landmark cross-border project involving the construction of a transmission line of over 1,300km, with the aim to interconnect the CLSG countries' energy systems into the ...

  24. ScienceDirect

    ScienceDirect

  25. Uranium Stocks: 5 Biggest Companies in 2024

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  26. The Influence of Rainfall Variation on Slope Stability: Case Study of

    This study aims to understand the rainfall characteristics in Karangkobar that potentially develop the rainfall threshold triggering a landslide in Banjarnegara-Karangkobar lane. To tackle the rainfall uncertainty, 11 years of rainfall data was employed to obtain three dominant rainfall models. The hydromechanical strength of soil was modeled numerically with the precipitation. Back analysis ...