problem solving training presentation

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5 steps of problem solving .

Description  

There are many approaches to problem solving. Although the Six Sigma DMAIC and 8D problem solving methodologies are highly rigorous and require quite a fair bit of tools for data and statistical analysis, these techniques are more suitable for engineers and other professional/technical staff. 

However, for shopfloor supervisors, technicians and operators as well as office/administrative support staff, a lighter and simpler problem solving approach is more suitable. The Five Steps of Problem Solving process was developed specifically for this purpose.  

Based on the Plan-Do-Check-Act (PDCA) approach, the Five Steps of Problem Solving consist of: 

1. Define the Problem 2. Analyze Root Cause 3. Develop Countermeasures 4. Implement Solutions 5. Evaluate & Follow Up. 

The 12 tools covered in this presentation are the more commonly used ones in problem solving, process improvement and kaizen activities. They include Brainstorming, Stratification, Bar Chart, Line Graph, Pie Chart, Radar Chart, Check Sheet, Pareto Chart, 5 Whys, Cause & Effect Diagram, Histogram and Scatter Diagram.

Learning Objectives​

​1. Acquire knowledge of key concepts and principles in PDCA problem solving. 2. Understand team dynamics and define roles within the problem-solving team. 3. Familiarize with the five-step problem-solving process and tools.

4. Discover key strategies for successful problem-solving.

1. Key Concepts & Principles

2. Problem Solving Teams & Roles

3. Five Steps of Problem Solving

4. Problem Solving Tools

5. Practical Tips for Success

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Problem Solving For Employees

Published by Beatrix Chandler Modified over 5 years ago

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Presentation on theme: "Problem Solving For Employees"— Presentation transcript:

Attentiveness vs. Distraction

Spelling Lists.

Time Management.

Spelling Lists. Unit 1 Spelling List write family there yet would draw become grow try really ago almost always course less than words study then learned.

15 Improve Your Life!!! Tips. Be honest about what you want to achieve and who you want to become. Be honest with every aspect of your life, always. Because.

10/4/2015 Makin’ It Work Lesson 6: Defining Problems Module III: Solving Problems Logically © 2008 by Steve Parese, Ed.D. Transitioning from Corrections.

Sight words.

Sight Words.

© BLR ® —Business & Legal Resources 1408 Problem Solving For Supervisors.

/0604 © Business & Legal Reports, Inc. BLR’s Training Presentations Effective Decision-Making Strategies.

/0904 © Business & Legal Reports, Inc. BLR’s Training Presentations Creative Problem-Solving.

© BLR ® —Business & Legal Resources 1408 Problem Solving For Employees.

How to Revise well… By 10W. Equipment Creating good notes to revise from is important when working, the following equipment can help create imaginative.

Personal Responsibility and Decision Making

Student: Brianna Essaye Grade: M2 Subject: Health and Physical Education Teacher: Ms. Lindsay Spencer.

 Think about someone who is confident and act, talk, and walk like him or her.  Model their mannerisms and behavior.  It works for them; it will work.

Being a Good Listener. QUOTE: “Everyone should be quick to listen, slow to speak.” (Bible)

PROBLEM SOLVING. Definition The act of defining a problem; determining the cause of the problem; identifying, prioritizing and selecting alternatives.

What is Brainstorming? Brainstorming is a process when you focus on a problem and come up with as many solutions as possible. One of the reasons it is.

Mr Barton’s Maths Notes

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Problem-Solving in the Workplace Training Course Materials

Last updated September 16, 2023

Our ‘Problem-Solving in the Workplace’ training course materials are for corporate trainers to run sessions on how to solve fairly complex problems at work. These materials are suitable to train leaders, managers, and employees at any level.

The materials guide the participants through a seven steps problem-solving process and introduce them to some useful techniques (some creative and some more analytical) they can apply to help them find solutions to their problems.

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Home PowerPoint Templates Diagrams Problem Solving Stages PowerPoint Template

Problem Solving Stages PowerPoint Template

The Problem Solving Stages PowerPoint Template is a concept diagram design prepared as a presentation template for presentations on problem-solving topics. The problem-solving presentation template shows a linear process flow diagram containing four individual process cycles. Various problem-solving techniques & frameworks are available, depending on the issue’s complexity or corporate structure. Because some problems are small and can be resolved quickly while others are complex and need more research.

This presentation of 4-step problem-solving model provides a basic decision-making approach for solving a problem at hand. This diagram shows four main components of any problem-solving model in a horizontal process. These components include Understanding, Brainstorming, Strategy, and Solution. This problem-solving diagram could be used for personal, professional, and organizational difficulties. For example, threats, challenges, product quality, and risk management.

The 4-step PowerPoint diagram template is a useful tool for demonstrating problem-solving techniques, frameworks, and strategies as a learning experience. Further, it is suitable for organizations to outline their systematic approach to identify complications. And provide a visual roadmap to tackle them. The diagram of the problem-solving model illustrates an intensive thought process. The users can copy this diagram template to another presentation.

The problem Solving Stages PowerPoint Template contain 5 slides of various infographic icons. These graphics are a visual representation of each process. The first slide gives an overview of diagram while additional 4 layouts highlight each stage individually. Furthermore, all PowerPoint shapes are editable objects. Therefore, users can change icons and colors including backgrounds.

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Problem Solving Skills

Nov 27, 2014

5.83k likes | 13.21k Views

Problem Solving Skills. Problem-Solving Steps. Recognize that there is a problem Identify the problem Generate alternative solutions Choose among the alternative solutions Implement the chosen solution Evaluate the solution. Techniques for Recognizing Problems. Comparison against others

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• problem identification
• alternative solutions
• problem statement
• problem solving steps
• group creativity technique designed

Presentation Transcript

Problem-Solving Steps • Recognize that there is a problem • Identify the problem • Generate alternative solutions • Choose among the alternative solutions • Implement the chosen solution • Evaluate the solution

Techniques for Recognizing Problems • Comparison against others • Monitor for weak signals • Comparison of current performance with objectives or past performance • Checklists • Inverse brainstorming • Listing complaints • Role playing

Identify the Problem: Ask Who? • Who says that this is a problem? • Who caused or is causing the problem? • Whom does it or will it affect? • Who has done something about the problem?

Identify the Problem: Ask What? • What happened or will happen? • What are the symptoms? • What are the consequences to others? • What circumstances surround the occurrence of the problem? • What is not functioning as desired?

Identify the Problem: Ask When? • When did it or will it happen? • When did it first occur?

Identify the Problem: Ask Where? • Where is the problem occurring? • Where did it or will it have an impact?

Identify the Problem: Ask Why? • Why is this a problem? • Why did it or will it occur? • Why was nothing done to prevent the problem from occurring? • Why did no one recognize and do something about the problem sooner? • Why is a response needed now?

Identify the Problem: Ask How? • How should the process be working? • How are others dealing with this or similar problems? • How do you know this is a problem; what supporting information do you have?

Problem Identification: Final Questions • How will you know the problem is solved? • What does the desired state look like? • What data will you need to answer these questions?

Techniques for Identifying the Problem • Talking to others • Consensus building • Fishbone diagram • an analysis tool that provides a systematic way of looking at effects and the causes that create or contribute to those effects • When should a fishbone diagram be used? • Does the team... • Need to study a problem/issue to determine the root cause? • Want to study all the possible reasons why a process is beginning to have difficulties, problems, or breakdowns? • Need to identify areas for data collection? • Want to study why a process is not performing properly or producing the desired results? A Fishbone Diagram

Techniques for Identifying the Problem • Why-Why Diagram • a Tree Diagram where each child statement is determined simply by asking 'why' the parent occurs

Problem Statement • The end result of problem identification. • Brief, clear, to-the-point identification of the specific problem to be addressed, including the key rationale for why it should be solved.

Individual Techniques for Generating Solutions • Analysis of past solutions • Fresh eyes • Mind mapping • a diagram used to represent words, ideas, tasks or other items linked to and arranged radially around a central key word or idea

Individual Techniques for Generating Solutions • Sleeping on it • Visualization • process of creating internal mental images • What if? • a page with a list of words. Start with "What if it was..." and insert a word form the list to see what new insight it can give you about your problem.

Advantages of Using a Group • Shared knowledge and experience will broaden the search and generate more alternative solutions. • Leads to a better understanding of how and why a decision was made and it will be accepted more readily. • Members who are willing to take more risks and those who avoid risks contribute to the scope of possible solutions and move each other to the middle ground of risk taking in choosing a solution for implementation. • Collective judgment is usually better than that of an individual.

Limitations of Using a Group • Pressure to conform may negatively influence decision-making. • One person may dominate the group. • A group requires more time to reach a decision than do individuals. • Groups generally don’t make better decisions than an expert or someone with special knowledge and skills.

Group Techniques for Generating Solutions • Brainstorming • a group creativity technique designed to generate a large number of ideas for the solution to a problem • Alternative brainstorming method • Brainwriting • similar to Brainstorming. The general process is that all ideas are recorded by the individual who thought of them. They are then passed on to the next person who uses them as a trigger for their own ideas • Brainwriting pool • Each person, using Post-it notes or small cards, writes down ideas, and places them in the center of the table. Everyone is free to pull out one or more of these ideas for inspiration. Team members can create new ideas, variations or piggyback on existing ideas. • Nominal group technique • a consensus planning tool that helps prioritize issues

Choosing Among Alternative Solutions • How practical is the idea? • Is it realistic? • How cost-effective is it? • Can it be easily implemented by a limited number of individuals, or does it require that large numbers of other people be convinced that it is a good idea? Will they be easy to convince? • Is the idea consistent with the directions already undertaken by the organization?

Implement the Chosen Solution • What resources are needed? • Who else within the organization needs to approve the solution to the problem, and what will it take to win their approval? • What has to happen in order to implement the solution; what are the steps in implementation? • Who is going to be involved, and what will they do? • When will the various phases of implementation take place?

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