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Journal of Business & Industrial Marketing

ISSN : 0885-8624

Article publication date: 1 September 2002

The financial services industry has changed dramatically over the past decade as a wave of consolidation driven by legal, technological, and market changes has continued to build. This article provides a case study of a small commercial bank attempting to develop and execute a successful strategy by targeting small businesses and emphasizing customer service and innovative technology.

• Financial services
• Customer service
• Business strategy
• Target marketing

Henson, S.W. and Wilson, J.C. (2002), "Case study Strategic challenges in the financial services industry", Journal of Business & Industrial Marketing , Vol. 17 No. 5, pp. 407-418. https://doi.org/10.1108/08858620210439077

Copyright © 2002, MCB UP Limited

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Case Studies in Financial Services: Success and Failures

• First Online: 01 January 2020

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Keeping investment banks alive in difficult times is challenging. Many have failed to survive. Bear Stearns and Lehman are only the latest in a long line of investment banks which have failed over the past decades. Royal Bank of Scotland and Citigroup are examples of those which survive, but in a much weakened state and only through temporary state ownership. Indeed the failure rate of investment banks over decades has made some rating agencies view them as not being eligible for ‘investment grade status’ in their company ratings. JP Morgan Chase is one which came through the financial crisis strengthened relative to its competitors. Even harder is the creation of a new ‘bulge bracket’ investment bank able to challenge the other major houses. I will now off er a contrast between a successful challenger and an unsuccessful one, before looking at some of the walking wounded from the war of att rition of 2007–12.

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Scott-Quinn, B. (2012). Case Studies in Financial Services: Success and Failures. In: Commercial and Investment Banking and the International Credit and Capital Markets. Palgrave Macmillan, London. https://doi.org/10.1007/978-0-230-37048-7_27

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Strategic planning in the Financial Services Industry A Case Study of First Bank of Nigeria Plc20190517 82598 hgrqgj

2019, Not published - Being term paper presented in partial fulfilment of the course requirement for FIN 734 Management of Financial Institutions. College of Post Graduate Studies Caleb University, Lagos Nigeria

This term paper evaluates strategic planning in the Nigeria Financial Services Industry, with its case study being First Bank Nigeria Plc. It focuses on strategic planning in the Bank, processes and procedures adopted in planning and benefits the bank had derived from its strategic planning process vis-a-vis the importance of strategic planning to the Bank. Recommendations were made, on conclusion of the study, on the importance of strategic planning to organizations, regulators and for further studies.

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J E S U W U N M I Caleb Adeaga Daniel (PhD)

The study assesses the relationship and difference between international and national corporate strategic planners' of Nigeria deposit money banks' financial performance, that is, capital adequacy ratio-CAR, return on asset-ROA, Non-performing loan-NPL and Loan to deposit ratio-LTDR. The population of the study involves all the 23 deposit money banks licensed and insured by Central Bank of Nigeria (CBN) and Nigeria Insurance Deposit Corporation (NDIC) respectively, data were collected in respect of their financial performance from their audited annual accounts and reports for six years (i.e. 2010-2015). T-test and Karl Pearson product moment correlation coefficient was used to analyze the data via statistical package for social science students (SPSS) version-23. The analysis reveals that there is positive significant relationship between capital adequacy ratios (CAR) and there is positive insignificant relationship between Non-Performing Loans (NPL) of international and national corporate strategic planners among Nigerian deposit money banks. While there is no significant difference between international and national deposit money banks 'financial performance indicators (i.e. return on asset-ROA and loan to deposit ratio-LTDR); that is, corporate

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Journal of Asian Business Strategy

This article has been consisted on the basis of an ample interpretation of banking sector strategic planning that, along with the instruments and techniques from which it stems, constitutes the essential condition to operate in competitive markets. The concept of planning is examined in its stages, its importance and the benefits for the banking sector in implementing scheduling. The strategic plan model proposed here for the banking sector is examined in detail through the steps towards implementing a plan that leading to the business improvement.

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• 07 Apr 2023

When Celebrity ‘Crypto-Influencers’ Rake in Cash, Investors Lose Big

Kim Kardashian, Lindsay Lohan, and other entertainers have been accused of promoting crypto products on social media without disclosing conflicts. Research by Joseph Pacelli shows what can happen to eager investors who follow them.

• 31 Mar 2023

Can a ‘Basic Bundle’ of Health Insurance Cure Coverage Gaps and Spur Innovation?

One in 10 people in America lack health insurance, resulting in $40 billion of care that goes unpaid each year. Amitabh Chandra and colleagues say ensuring basic coverage for all residents, as other wealthy nations do, could address the most acute needs and unlock efficiency.

• 23 Mar 2023

As Climate Fears Mount, More Investors Turn to 'ESG' Funds Despite Few Rules

Regulations and ratings remain murky, but that's not deterring climate-conscious investors from paying more for funds with an ESG label. Research by Mark Egan and Malcolm Baker sizes up the premium these funds command. Is it time for more standards in impact investing?

• 14 Mar 2023

What Does the Failure of Silicon Valley Bank Say About the State of Finance?

Silicon Valley Bank wasn't ready for the Fed's interest rate hikes, but that's only part of the story. Victoria Ivashina and Erik Stafford probe the complex factors that led to the second-biggest bank failure ever.

• 13 Mar 2023

What Would It Take to Unlock Microfinance's Full Potential?

Microfinance has been seen as a vehicle for economic mobility in developing countries, but the results have been mixed. Research by Natalia Rigol and Ben Roth probes how different lending approaches might serve entrepreneurs better.

• 16 Feb 2023

ESG Activists Met the Moment at ExxonMobil, But Did They Succeed?

Engine No. 1, a small hedge fund on a mission to confront climate change, managed to do the impossible: Get dissident members on ExxonMobil's board. But lasting social impact has proved more elusive. Case studies by Mark Kramer, Shawn Cole, and Vikram Gandhi look at the complexities of shareholder activism.