what is a cover letter for customer service

Customer Service Cover Letter Tips & Examples to Land Your Ideal Role

Published: August 10, 2022

The best cover letters  highlight your skills and abilities and leave recruiters and hiring managers interested in and eager to learn more about you, your skillset, and your ability to succeed in the role they’re hiring for.

In this post, discover everything you need to include in a customer service cover letter to leave a lasting impression, including:

What to Include in a Customer Service Cover Letter

Customer service cover letter example, entry-level customer service cover letter.

• Entry-Level Customer Service Cover Letter Example

Best Practices for Writing a Customer Service Cover Letter

When writing a customer service cover letter, it’s essential to include information highlighting your skills and abilities in the customer service industry.

Some key information to include is:

• Your interest in the role you’re applying for and why you’re interested in it.
• Relevant customer service experience you have and the responsibilities you’ve held in your previous related roles.
• The specific skills you’ve developed and perfected that make you an excellent fit for the roles you apply to. It’s important to get as specific as possible for each position, as a generic cover letter not relevant to the role won’t help you stand out.
• Any awards or recognitions you’ve received for your customer service skills as they demonstrate your ability to be successful at the job and that you possess the qualifications hiring managers are looking for.
• The qualities you have that make you an excellent team player.
• The passion you have for customer experience.

It’s mentioned above, but it’s worth driving home that anything you include in your customer service cover letter should be specific and related to the role you’re applying for. Aim to create a new cover letter for each position so you can call attention to your skills that will help you fulfill the role expectations for each job.

Let’s go over an example of a high-quality customer service letter.

Dear [Hiring Manager Name],

My name is [Your name], and I am a seasoned [Industry] professional with over [Number] experience. I am very interested in [Position] at [Company name], and my experience in [Previous customer service experience] makes me an excellent candidate. I believe my [Insert role-relevant skills] can help [Company Name] achieve [Desired goals for role].

In my current role as a [Your current role] at [Current company], I’ve achieved results with [Insert achievements or data that shows expertise]. I’m eager to bring these skills to [Insert position] and help customers achieve success.

Additionally, [Insert other relevant experience or skills related to the role].

I look forward to further discussing my past achievements and how they will help me succeed as [Insert role title].

Thank you for your time and consideration.

[Your Name Here]

If you’re applying for a customer service position and haven’t yet held any customer service roles, not to worry. Below we’ll explain why.

If you’re applying for an entry-level customer service position but you don’t have significant customer service experience, you can still write a cover letter that highlights you as a standout candidate.

Take care to mention:

• The transferable skills you have that relate to the customer service role you’re applying for. For example, you’re a skilled communicator, which can come in handy when talking to customers over the phone or in person.
• Any customer service or related training you’ve received, even if it’s minimal. This shows a commitment and genuine interest in the role you’re applying for.
• Any relevant coursework or extracurriculars that have helped you develop the necessary skills for the role.
• Your passion for helping others and resolving issues, which are key qualities in any customer service professional.
• The qualifications that make you a good team member because, regardless of experience, you’ll be working with people.

Overall, highlighting any of your strengths, even if you don’t have direct experience, shows recruiters and hiring managers that you’d be an excellent fit for the role and what you can contribute to their company. Let’s go over a sample entry-level customer service cover level that you can use for inspiration.

Entry Level Customer Service Cover Letter Example

Dear [Hiring manager name],

My name is [Your name], and I am writing to express my interest in the [Role title] position at [Company name]. I am drawn to the role because [Insert interest] and my skills with [Insert relevant skills] make me an excellent candidate.

My relevant customer service experience is with [Explain applicable or transferable experience], and I believe this would allow me to excel at [Insert role requirements]. I’ve been recognized for [Insert data or achievements that demonstrate skill set], and I’m eager to achieve the same results for [Company name].

As I look forward to my next chapter, I hope to apply my experience and perspective to help the [Company Name] team hit and exceed goals. I admire [Company Name]’s commitment to [Business Priority] and feel passionate about your mission to [Company Mission Here].

Attached is my resume for further review, and I look forward to further discussing my experience and how my background fits [Company name] needs.

Thank you for your time and consideration,

[Your Name]

Above, we’ve outlined key elements to include in your customer service cover letter, whether you have years of experience or are just getting started in the field. Regardless of the type of letter you’re writing, though, there are always best practices to keep in mind.

• Always address the letter to a specific person, if possible. If you can’t find a hiring manager's name , you can say something like “Dear [company name] recruiter” or Dear [position title] Hiring Manager.”
• Use a professional tone throughout the letter, but you can also display your unique personality without being informal.
• Keep the letter short and to the point — recruiters and hiring managers are busy and might be reading through a lot of applications, so they’ll be appreciative of a concise letter that stays on track.
• Always highlight your relevant skills, experience, and qualities.
• Use concrete examples to back up your claims.
• Edit carefully for grammar, spelling, and punctuation errors.

A bonus tip and a unique way to leave a lasting impression with your cover letter is to tell a story. You can call out an experience that makes you uniquely qualified for the role, a story that expresses your interest in the company and what led you to them, or a story about a significant customer service-related experience you excelled at.

An excellent customer service cover letter gets you hired.

An excellent customer service letter leaves an impression on hiring managers and recruiters and can get you hired. Follow the tips and best practices we’ve mentioned above, and you’ll likely find yourself getting interviews that land you new customer service roles.

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Crafting an Effective Customer Service Cover Letter: Examples and Tips

After doing a fair bit of online research, you’ve found a customer service job that meets all your requirements. You’re pretty confident you’re a good fit, your customer support resume is on point, and you’re ready to apply. 

Then, as you fill in the online form, you realize you can add a cover letter. 

You might wonder whether you really need it. After all, skipping this step will save you time and effort. Plus, it’s not mandatory, right? 

The truth is that a cover letter, while it might seem like a demanding last step, will help you stand out over other candidates.

A good cover letter gives you the ability to showcase how your experience and skills relate to the customer service role you’re applying for in a way that a resume might fall short. Since it’s not mandatory, it’s also a great way to separate yourself from other applicants who aren’t willing to do the extra work involved.

The good news is that it doesn’t need to be complicated. Follow these tips and examples to create an attention-grabbing cover letter for your next customer service role that will convince the recruiter you’re definitely worth interviewing.  

Why you need a cover letter for customer service roles

If you have a great customer support resume with relevant skills and experience, that’s the core of your application. It’s the ice cream scoop in your sundae.

But your cover letter is the cherry and sprinkles you put on top — it’s a chance to show your personality and make yourself stand out. 

With a cover letter, you’re doing two crucial things for the recruiter or hiring manager:

You’re showing them you care enough about the job to spend extra time crafting a cover letter.

You’re making it extra easy for them to connect the dots between your skills and experience and the job’s requirements.

Those are both solid arguments for spending time on a cover letter, but there are other reasons, too. 

Customer service is a competitive job market. Many roles — especially in today’s job market — receive hundreds of applicants (or more!). 

Put yourself in a recruiter’s shoes for a moment. When you’re skimming dozens or hundreds of resumes, you’re likely seeing similar things over and over — bullet points of similar experiences, similar roles, and so on. With so much of the same, how do you make a choice? 

When there are two (or twenty) similar candidates, the applications with strong cover letters will stand out. It’s a chance to demonstrate the value you can bring to the company by expanding on the bullets in your resume. Since writing and communication skills are two of the key customer service skills , it’s also a chance to put your abilities on display.

Recommended Reading

How to Hire for Customer Service: A Step-by-Step Guide

What to include in a cover letter for a position in customer service.

OK, you’re going to write a cover letter for your customer service role. Now what do you include in it ? 

Here are a few things that a solid cover letter should contain.

An attention-grabbing introduction

In journalism, a good lead is everything. In his famous book “ On Writing Well ,” editor and writer William Zinsser wrote that, “The most important sentence in any article is the first one. If it doesn’t induce the reader to proceed to the second sentence, your article is dead.”

Replace “article” with “cover letter,” and you’ll understand why your introduction is so important.

Remember, a recruiter or hiring manager might be sifting through hundreds of applications. A strong introduction that grabs their attention can be the difference between being ignored and being asked for an interview. 

A highlight of relevant customer service skills and experience

Highlighting your relevant customer service experience in a personable and engaging way is the number one thing to focus on when writing a cover letter. Your cover letter shouldn’t be a novel, so you need to be brief and carefully choose what to share, but this is how you make your job application come alive.

Let’s use an example. 

Imagine you’re applying for a job where one of the required skills is the “Ability to learn quickly and under pressure.”

Your cover letter is the perfect chance to highlight how you’ve used this skill. For example, you could explain how, in your last role, you successfully learned to use a complex new internal tool and how, after a few weeks, you were helping other colleagues who struggled with the new system.

Brevity is key, but make sure you pick a few required skills to show your relevant experience. If you’ve held unique roles in your past — like the time you trained dolphins at SeaWorld — it’s also a chance to highlight how those unique experiences make you the best possible candidate.

An address to the hiring manager and company

By addressing the company and, if possible, the hiring manager, you’ll show that you took the time to research the company you’re applying to. When many people take a “spray-and-pray” approach to applying for jobs — applying for hundreds of jobs with barely a thought — this is how you demonstrate your genuine interest. 

This doesn’t have to be long — even just including the hiring manager’s name is more than most — but it’s a prime chance to personalize your cover letter. 

Customization of your cover letter for each application

Adapting your cover letter to each job application can bring a big return on your time investment, but it can seem the most demanding.

This doesn’t mean you need to start from scratch every single time. 

Instead, craft a cover letter “template” that works for you and that you can tweak based on the role and job description. For example, if you’re applying for a role focused on phone support, you’ll address your experience with that channel. If the company only offers live chat support, you’ll pull out the phone support snippet and add in something more relevant. Just be sure you change all the relevant information (company name, who it’s addressed to, exact job title or position) on each iteration!

How to Snag (and Succeed at) a Remote Customer Service Job

Structuring a customer service cover letter that stands out.

A cover letter is like a story about you. Like all good stories, they have an introduction, a body, and a conclusion. 

Introduction: Start by expressing your enthusiasm and interest in the role. What made you excited when you read the job post? Maybe you’re particularly interested in the product or  you’ve followed the company (or used their product!) for years. Perhaps you enjoy writing and managing knowledge bases. 

Your introduction should include: 

Your personal details (name, address, email, phone number).

The hiring manager or recruiter’s details (if possible).

The role you’re applying to.

An opening paragraph.

Main body: The bulk of your cover letter is about highlighting relevant customer service skills and experiences. As we’ve mentioned, you need to connect the job requirements and responsibilities with your previous experience, ideally by providing real-life examples. The main body should contain: 

Experience.

Qualifications.

Don’t write it in bullet points. Write in personable, conversational paragraphs. Imagine it’s your first, super-brief conversation with the hiring manager.

Conclusion: The last section of the cover letter is for you to reiterate your interest and thank the reader for reviewing your application. The conclusion is made of:  

A closing paragraph.

Your signature.

7 Customer Service Resume Examples + Best Practices

Tips for writing an effective customer service cover letter.

What are the key elements that make the perfect cover letter? The best practices below are a good place to start: 

Use a tone and style that matches the company: The language, tone, and style you would use when applying for a customer service position at a bank are not the same as if you were applying for a role at a tech startup. Startups tend to be more laid back and informal while banks are traditionally more formal. Be sure to research the company you’re applying to, paying attention to how they communicate. Matching your tone to your audience is an important customer service skill, and this is your chance to show it off. 

Address specific job requirements with real examples: Your cover letter should provide plenty of real-life examples that show how you uniquely meet the requirements from the job description. Don’t overwhelm the reader with details, but make it obvious that your skill set fits what they’re looking for. 

Demonstrate strong communication and interpersonal skills: Your cover letter should prove that you have great communication skills, which is the cornerstone of fantastic customer service. Don’t forget that the way you express yourself says as much (or more) than the specific words you use.

Be clear and concise in your writing: Use language that’s easy to understand. This isn’t the time to use fancy words or attempt to be too clever. Prioritize clarity and aim to highlight your relevance in as few words as necessary.

How to write a customer service cover letter with no prior support experience  

What if you’re a total newcomer to the customer support industry and have no experience at all? Or perhaps you have support experience but want to break into the SaaS customer support industry ?

First, don’t be discouraged! Key customer service skills like empathy, adaptability, clear communication, and patience are transferable. They’re skills you develop in other fields — as a barista, teacher, salesperson, and even as a parent or caregiver — or through activities like volunteering or athletics.

If you have no experience in customer support, your cover letter is even more critical. Without it, your resume might not be enough to showcase those skills and how they’ll apply to the role you’re applying to. 

On top of that, your cover letter is a great place to express your eagerness to learn and your customer-focused attitude.

Customer Support Job Description: Examples and Best Practices

Customer service cover letter examples.

Writing your first cover letter can feel daunting. Below are some examples based on experience level that might spark your creative juices. 

#1: Entry-level customer service representative

Hampton, VA 23666

(343) 222-5555

[email protected]

March 10, 2024

Healthcare Inc.

Role: Customer Service Representative 

Dear Jessica Smith,

I’m interested in applying for the Customer Service Representative role at Healthcare Inc. As a former barista at a large coffee shop, I made sure customers felt consistently cared for, turning visitors into regulars. Because of my customer service skills and friendly attitude, I was promoted within six months. 

In my current position, I’ve become an expert in various aspects of customer service, like using clear communication, being attentive to detail, and having a problem-solving mindset. In the job description, you mentioned that you're looking for a candidate who learns quickly. While working at my current position, I had to learn a new cash management system, and within a few days, I was training others.

My colleagues (and customers!) would say I'm friendly, patient, and hardworking. I'm always trying to get better at what I do, picking up new things on the job and ensuring customers have a great experience. My passion for delivering a consistently great customer experience encouraged me to apply for this role at Healthcare Inc.

I understand how important it is to boost a company's mission through every customer interaction to create long-lasting loyalty. That's precisely the approach I'm excited to bring to Healthcare Inc., and it’s why I'm eager to grow with your team and work as a Customer Service Representative. 

I look forward to discussing my experience with you. Please don’t hesitate to reach out if you need additional information. 

Thank you for your consideration.

Best regards,

#2: Customer service representative

Role: Customer Service Representative

I recently came across the Customer Service Representative position at Healthcare Inc. in one of my favorite customer support communities. I’m excited to express my interest in joining your team!

With two years of experience in customer service, I’m confident in my ability to contribute positively to your organization. 

In my current position at ACME Company, I've honed my communication skills by handling a diverse range of customer inquiries. Whether through email, phone, or chat support, I consistently prioritize clear and concise communication, resulting in a team-leading customer satisfaction score of 98% over the last two quarters. 

I also see that you’re looking for someone who can build customer relationships. I take pride in developing rapport with clients at ACME Company, resulting in a 10% increase in repeat customers. By actively listening to their needs and providing personalized solutions, I've cultivated a positive customer experience that contributes to ongoing loyalty. In fact, sometimes customers ask for me by name. While I try to discourage that, I do love how it signals that they trust me to get the job done. 

Based on the details I've provided, I think it’s clear that I have a genuine passion for customer service. I'm thrilled about the prospect of advancing my career at Healthcare Inc. 

Thank you for considering my application. I’m looking forward to hearing from you about the customer service representative position. 

#3: Customer service manager

Role: Customer Service Manager

I saw your job posting for a Customer Service Manager on the company’s website and immediately had to apply. With four years of experience in customer service, I’m confident in my ability to build and lead a successful support team. 

Here are three key reasons why I believe I’m a strong candidate for this role:

Leadership skills: In my current position at ACME Company, I’ve been entrusted with leading a team of customer service representatives. I successfully implemented new training protocols that resulted in a 15% improvement in customer satisfaction scores within six months.

Problem-solving abilities: I pride myself on resolving customer issues efficiently. For instance, during my time at ACME Company, I encountered a challenging situation where a customer had a complex billing problem. Through asking good questions and collaborating with various departments, I was able to resolve the issue to the customer's satisfaction. I also identified and implemented a process improvement that reduced similar errors by 40%.

Adaptability and continuous improvement: In the fast-paced environment at ACME Company, I actively sought and implemented feedback from both customers and team members about how we could improve. One project I initiated led to a streamlined workflow and a 10% reduction in average handling time.

I am so excited about the opportunity to bring my skills and experience to Healthcare Inc. and to contribute to the achievements of your customer service team. 

Thank you for considering my application. I look forward to hearing from you to learn more about the customer service manager position.

Cover letters are worth the time

Writing a thoughtful, personalized cover letter takes a lot more time than simply filling out a bunch of fields on a job application form, but it’s one of the single best ways to make your application stand out from the crowd, especially when you’re applying for popular roles in the competitive customer service job market. 

By leveraging the tips and tactics shared here, you’ll be able to create a compelling cover letter that increases your likelihood of landing the customer service job you have your eye on — whether it’s your first role or you’re looking to advance your customer service career.

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Larry barker.

Larry has spent over a decade leading CX teams at tech companies of various sizes. He also currently operates Supported Content , a niche content marketing company that helps CX brands attract and retain customers.

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Customer Service Cover Letter Example (+ Full Guide for 2024)

You’re a professional problem-solver with a knack for keeping customers happy.

As a customer service professional, you know just how important saying the right thing is, whether it’s face-to-face or by chat, email, or phone call.

Yet, when it comes to your cover letter, you’re stumped.

You just can’t seem to write one that conveys your expertise.

Don’t worry! We’ve got you covered.

In this article, we’re going to show you:

• What a Perfect Customer Service Cover Letter Looks Like
• 5 Steps to Writing the Best Customer Service Cover Letter

3 Essential Cover Letter Tips for Customer Service Workers

Let’s dive in!

Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

You’ve seen what a great customer service cover letter looks like, and now it’s time to write your own.

All you have to do is follow these simple steps to nail it:

#1. Put Contact Information in the Header

You should always start your customer service cover letter with your contact information. This should be placed in your cover letter’s header, just like on your resume .

Here’s what you should include:

• First and Last Name. Your full name should always be at the top of the page.
• Professional Title. Match the professional title on your cover letter to the exact job you're applying for. The hiring manager is probably sifting through hundreds of applications for different positions, so when you’re clear about the exact position you’re writing about, it makes the process easier for everyone.
• Email Address. Choose an email address that’s both professional and simple, like some combination of your first and last name. The quirky email address you created in high school won’t do. (e.g.: [email protected] doesn’t belong on your cover letter, but [email protected] is fine.)
• Phone Number. Make sure the number you provide is accurate so that the hiring manager can easily reach you. If you’re applying for a job abroad, make sure to add the dial code in front of your phone number.
• Location. Your city and state or country are usually enough information. But if you’re applying for a remote job or looking to relocate, specify so on your customer service resume .
• Relevant links (optional). You can add links to any relevant websites or social media, such as your LinkedIn profile.

Once you’re ready with your own contact information , it’s time to add the hiring manager’s.

Here’s what you should list:

• Company Name. Write down the name of the company you’re applying to.
• Hiring Manager’s Name. If possible, write down the name of the hiring manager for the department you’re applying for. Check the job ad, the company’s website, and their LinkedIn page to find out who it is.
• Hiring Manager’s Title. If you find the hiring manager for this specific job ad, and you see they’re the head of the department, write that as their title instead of “Hiring Manager.”
• Location. The city and state or country are the most vital information here, especially for companies that operate globally. You can optionally add the exact street name and number of the company if you want to be more specific.
• Email address (optional). If possible, find the hiring manager’s email address and add it here.
• Date of Writing (optional). Add the exact date you wrote your cover letter for a professional touch.

#2. Address the Hiring Manager

After adding all the relevant contact information, you should specifically address your cover letter to the person who’ll be reading it.

And we don’t recommend using the generic “To Whom It May Concern."

The way you address your cover letter can leave a positive impression on the hiring manager—if you do it right, that is.

So first, do some research. Check the job listing, company website, or LinkedIn profile and find the hiring manager for the department you’re applying to. This way, you can find their name and email address.

Then address them formally. We recommend using Ms. or Mr. , followed by their last name. But if you aren’t sure about their gender or marital status, you can just use their full name instead. For example:

• Dear Ms. Salgado
• Dear Juana Salgado

If you can’t find any information about the hiring manager or head of the customer service department, you can just address your letter to the department or the company in general:

• Dear Customer Service Department
• Dear Customer Service Hiring Team
• Dear Human Resources Team
• Dear Head of Customer Service

#3. Write an Eye-Catching Opening Statement

Hiring managers spend an average of seven seconds looking at a candidate’s application before deciding if it’s worth reading all the way through. 

So making a good impression from the get-go is crucial to a successful customer service cover letter.

Your opening paragraph should always include your name and exactly why you’re interested in the role. Showing your passion for the industry or specific job is a great way to make hiring managers want to know more about you.

Researching the company goes a long way here. The more you know about the employer, the more you can highlight what a good culture fit you are for them. This shows the hiring manager you aren’t just randomly applying everywhere - you’re really interested in this specific position.

Depending on your level of experience, you can also start your cover letter with a notable achievement or the skills that make you a perfect fit for the role.

Just make sure this paragraph isn’t too detailed. What you want to do here is pique the hiring manager’s curiosity and get them to delve deeper into your cover letter’s details.

#4. Use the Cover Letter Body for the Details

The main body of your customer service cover letter is where you can go into detail about what really makes you a qualified candidate for the position.

The trick here is to not just repeat everything from your resume. This is the place to truly show off your professional skills and qualifications, so you have to really make this section count. Your job is to convince the hiring manager that you’re a better fit than the other applicants, so mention any achievements related to the field and use the job advertisement as a reference.

You can tailor your cover letter to the job advertisement by mentioning specific skills the company is looking for or how exactly you can contribute to their team. For example, if you’re applying for a tech-related customer service position, you should mention skills related to that instead of, say, your e-commerce experience.

Showing your knowledge about the company, their business model, or their industry can be a great plus. So, if you’re familiar with the company’s products or services, make sure to mention that on your cover letter to show them how and why you align with their mission statement or company culture.

Finally, remember to be enthusiastic. Specifically, try to convey your excitement for the role and how confident you are that you can contribute to their company with your specific skills and experience.

#5. Wrap It Up Professionally

Knowing how to end your cover letter is the cherry on top.

You want to make sure you’re leaving the hiring manager on a good note and that your conclusion won’t make them doubt everything you said so far.

The conclusion is where you should confidently recap why you’re a great fit for the role or summarize the skills that make you stand out from other candidates.

Then, after your conclusion, it’s time to include a call to action. Inviting the hiring manager to take action , such as discussing your application further, can leave a lasting impression and increase your chances of getting an interview.

Finally, make sure to sign off on your letter professionally. Choose an appropriate signature line, followed by your full name. Here’s what it looks like:

Please don’t hesitate to contact me at the provided email or phone number so that we may arrange an interview. I look forward to discussing my application in greater depth at your earliest convenience.

Best wishes,

But if you think “Best wishes” is overused, here are some other lines you can choose from:

• Kind regards,
• Respectfully yours,
• Thank you for your consideration,

You now know the drill with writing cover letters, so we’ve got some specialized cover letter tips to take your customer service cover letter to the next level.

#1. Match Your Resume

In the customer service industry, consistency is key.

You want your cover letter’s formatting and layout to match your resume as much as possible; otherwise, you might look sloppy and disorganized.

Your text and contact information should be aligned neatly on the page, and the font styles and sizes should be consistent throughout. On top of that, you have to set the margins and line spacing, all while making sure your cover letter never spills over to page two.

Or Use A Cover Letter Template Instead

But why not just skip all the hassle?

Just use our resume builder by selecting a resume template and cover letter templates to create a matching pair in minutes.

Our professional templates are created in collaboration with HR professionals from around the world, making sure your application meets all industry standards and looks beautiful.

#2. Mention Skills And Other Keywords

While you can do a great job describing your enthusiasm for the role and how your experience makes you a great fit, none of that matters if your customer service cover letter doesn’t mention enough keywords .

If you’re familiar with popular customer service software like ZenDesk or have specific skills the job ad might be looking for, like troubleshooting, make sure to add them. The hiring manager is going to be even more impressed by how much you want the job if you mention the right customer service skills.

#3. Proofread The Final Draft

You can have the perfect cover letter and still get rejected because of one slip.

One of the biggest cover letter mistakes you can make is not proofreading your cover letter before sending it.

Almost any recruiter out there will reject an applicant with typos in their cover letter. That’s a huge risk to take just because you’re too lazy to proofread.

Try using a spellchecking tool like QuillBot or Grammarly . Run the text of your cover letter through it several times, then check it one more time yourself.

You worked hard to get to this final step, so don’t risk letting a typo ruin your chances of getting an interview.

Key Takeaways

And that’s all there is to writing a great customer service cover letter!

Hopefully, now you feel more confident, and you’ll land your next customer service gig in no time.

But before we finish this article, let’s recap everything we talked about so far:

• Your cover letter should have a header where the contact information is clearly visible. Make sure everything you list is factually correct, or else you might miss an opportunity.
• Researching the company goes a long way since you can personalize the letter according to their company culture and address the hiring manager by name for a stronger first impression.
• Match your cover letter to your resume so your application looks neat and professional. This also makes the hiring manager’s life easier since they can distinguish your application’s documents from the rest.
• Always proofread your cover letter before sending it. Sloppy grammar and spelling are some of the biggest mistakes that candidates can make, which gets their applications tossed into the ‘no’ pile.

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5 Customer Service Cover Letter Examples for 2024

• Customer Service (CS) Cover Letter
• CS Representative
• CS Specialist
• Bilingual CS Support
• Write a CS Cover Letter
• CS Cover Letter FAQs

Customer service roles encompass much more than answering queries; they blend sales, technical support, administration, and problem-solving, serving as a crucial bridge between a company and its customers.

Your role is crucial in achieving company objectives, resolving disputes, and ensuring customer satisfaction. Recognizing the value of your role, you’ve carefully prepared your  customer service resume  and completed your job application. Now, creating a cover letter is the final hurdle.

Writing a great cover letter with each application can be challenging. To assist, we’ve developed five customer service cover letter examples and AI cover letter generator to help you create a compelling cover letter that reflects your achievements and land you the job.

Customer Service  Cover Letter Example

USE THIS TEMPLATE

Microsoft Word

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Block Format

Why this cover letter works

• Even if you have minimal experience, leverage your skills and relate them to the responsibilities in the  customer service job description .
• Kai discusses how he went above and beyond to start two new initiatives,  tying back to the job description’s requirements for candidates to resolve conflicts, answer questions, and troubleshoot future obstacles .
• Avoid cramming all you learned at one position into one paragraph, and keep each paragraph focused on one achievement. 
• If you have limited experience, you can have multiple paragraphs about the same job but different accomplishments. 

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Customer Service Representative Cover Letter Example

• Don’t leave out any skill that you’re an expert at! Mention how you’ve used each for making marginal differences to provide the best customer support in your customer service representative cover letter.

Customer Service Specialist Cover Letter Example

• It’s also a great idea to start your customer service specialist cover letter with an understanding of how important this role is in a progressive field such as wireless technology service.

Customer Service Manager Cover Letter Example

• If you can,  include details about your experience that tie into something the company values.  Even if your past positions aren’t a perfect fit, find a way to include it in the close or the introduction of your customer service manager cover letter. 
• If the company values teamwork, for example, mention your time serving with a tight-knit team for a family-owned entertainment group.
• Find a way to marry your past accomplishments with the requirements or values in the job description. 

Bilingual Customer Support Cover Letter Example

• If your experience doesn’t match what’s listed in the job description,  shoot instead for the company’s overall values and how you’ve lived them out.
• Incorporating tidbits like these can make a meaningful impact.
• Do your best not only to relate to the job or mission but also to the company. Have you benefited from their services? Been on the receiving end of their customer service efforts? Heard positive things about them? 

Customer Service Resume

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3 Steps to Your Best Customer Service Cover Letter

You don’t have to be a New York Times bestselling author to write a stellar cover letter. You’re already a skilled communicator who can hold your own in the diciest of situations. Instead of viewing your cover letter as literature, view it as a business discussion. Both rely on research, information placement, and equal participation, all of which you excel at. 

Use the following steps to guide your writing process so you can write your best cover letter yet. 

Step 1: Research the company and role

As the saying goes, “doing the easy thing isn’t always right, and doing the right thing isn’t always easy.” It’s not hard to write a bland cover letter that you can submit to any job you apply for, but will it get you the job? Instead of doing the easy thing, take the time to research the company and incorporate those findings into each cover letter you submit. 

By tailoring your letter to each job, employers will feel you genuinely want to work for them. Of course, just stating the company’s mission statement isn’t enough; demonstrate that your past roles and current values align with their mission, values, and/or vision. If you can prove you’ve already furthered a similar mission at a different business, they’ll feel more confident you can do the same for them.

You should also address the company’s job description. The qualities and responsibilities listed there should guide your focus. For example, if they need someone to assist clients with legal paperwork, talk about your experience as a receptionist at a law firm. Know what the company needs, and speak to your experience that addresses those needs.

Step 2: Be specific about your achievements

Companies don’t ask for cover letters just so they can read your resume all over again (or fall asleep). A cover letter should complement your resume but not repeat it. 

Think of your customer service cover letter as a story. It should summarize the best parts of your professional experience. As human beings, we’re drawn to stories, and it’s hard to argue with one that expertly outlines your qualifications. 

Enrich your cover letter with details and personal touches that your resume can’t accommodate. This is your chance to highlight your personality as well as your credentials.

Moreover, this is the perfect opportunity to explore your achievements further. You’re not limited to short bullet points, so use the extra space to explain why your achievements should matter to the company. Below, we’ve shared two examples that tell the candidate’s stories and highlight their achievements.

Despite this success, my team and I still faced inquiries regarding technical topics we could not cover in a single appointment. So, we partnered with the department of electrical engineering to host monthly Tech Talks—community forums that answered questions relating to specific topics as chosen by the public.

Creating a compelling story can—and absolutely—should start right out of the gate with your introductory paragraph:

I grew up volunteering with the Red Cross in my home country of Czechia, and I want a career that will allow me to help others through my work and support my volunteer efforts to give aid where needed most. With four years of customer service experience and prior knowledge of airline procedures, I look forward to strengthening your humanitarian efforts and making your customer service dreams take flight.

Step 3: Send the right message

As a customer service professional, you know that delivery is everything. No matter how amazing the content, your cover letter needs to sound enthusiastic but professional and never arrogant. It should also be aesthetically pleasing and easy to read.

If that sounds like a lot, don’t worry! Start by narrowing it down to a page. This will help you showcase only your most relevant experience. Then you can make other revisions for content, word choice, and tone. 

And don’t forget to review your cover letter for grammatical and punctuation errors several times during this process—it’s easy for minor mistakes to slip through the cracks!

Start by narrowing it down to a page. This will help you showcase only your most relevant experience.

If you’re wondering if your cover letter hits the right notes, have a trusted co-worker review it. They’re more likely to catch errors, and they can offer help if you’re struggling with content. But most of all, a fresh perspective helps you see your cover letter in a new light, which can guide you to insightful revisions.

Setting Up the Framework for Your Customer Service Cover Letter 

Starting your cover letter can be as nerve-wracking as making cold calls. Give your nerves a rest with our outline that includes everything you need and nothing you don’t.

How to start a customer service cover letter

Your contact info:  Using a template? Fill in your name, email, number, and location (city and state) so your employer knows how to contact you. Some companies also like to view your LinkedIn profile, so include it if you can.

• Formatting:  Tempting as it is, leave your name out of your address  if you’re using a block format . Although it might look more like a letter that way, it’s unnecessary as your name will appear in the signature line.

Date:  Adding a date helps the recruiter better organize job applications, and it can help you keep track of when you applied. Always change the date to the day you submit your application.

• Formatting:  Write out the full date with the month and day, e.g. January 5, 2023.

Inside address:  Although it can feel weird to include the company’s address in a virtual letter, it’s a good first impression. Not only does it look professional, but it also indicates you’ve done your research to find their information.

Include the recruiter’s name, title, the company’s name, and address, just like you would for a physical letter. It might be a struggle to find the company’s address, so you may need to scour LinkedIn, Facebook, Glassdoor, and other sites. A quick LinkedIn search usually works to find the recruiter’s name and title.

Greeting:  A good greeting is imperative in any business situation, including a cover letter. When addressing the employer, use formal language that is still somewhat modern. 

For example, an enthusiastic “Hi!” won’t fly when you’re applying to big companies like Boeing, but a “To Whom It May Concern” is formal but dated (and impersonal). 

Your best bet is to stick to the old classic, “Dear Ms. or Mr. Lastname.”

• Formatting:  Business letters typically use a colon after “dear,” but there is some debate about using a colon instead. We’d suggest sticking to a colon unless the company is more casual (like an indie video game developer or a family pizzeria).

How to write your customer service cover letter

Body:  This is where your story comes to life. Include three to four paragraphs that state your interest, credentials, and enthusiasm for future discussion. 

• Formatting: Make sure your document is single-spaced but double-spaced between paragraphs. 

Opening paragraph:  Most cover letters start with openers that are either over-eager, vague, or boring. (“My name is…” “I am applying for…”) Oftentimes, they’re just as generic as this one: 

The bilingual customer support position with Soarin’ Airlines sounds like a great fit for my experience. I have been a customer service representative for several years, so I have the know-how to make your company thrive.

It’s not impolite, but it’s not exciting or personal. This example, however, will be way less likely to put a recruiter to sleep: 

Blackboard’s commitment to innovation and high performance has created an educational system that is unique, engaging, and user-friendly. After using Blackboard for years as a student, I am eager to serve in the bilingual customer care position to resolve user inquiries, build brand loyalty, and ensure a smooth technological experience for all customers.

You can tell this applicant is eager and experienced, but they also sound professional and polite. It grabs the recruiter’s attention and motivates them to keep reading. 

Don’t worry too much if your opener doesn’t sound perfect. Write a few test openers until you’ve written one you like (or combine your testers to create one polished whole). It may take some time, but it’s worth it to start your cover letter on the right foot.

Paragraphs 2-3:  Your opener has successfully gotten the recruiter to keep reading, so now you need to provide evidence that hiring you is a smart choice. Focus on one definitive accomplishment per paragraph to make the most impact.

It’s tempting to slip in more details about why you’re the best candidate, but it will result in a bloated, cluttered letter. Instead, hone in on one accomplishment you can maximize: 

As a customer support representative at Soarin’ Airlines, I provided end-to-end quality customer service and built lasting relationships between Soarin’s customer service team and our customers. Through my efforts, we experienced higher customer interest and engagement levels than in the past five years. By the end of my time there, our client base had grown by 8 percent and our churn rate dropped to 3 percent. 

Although this candidate could have gone on about how they served customers and improved procedures, they focused on how building relationships led to positive growth. 

This is a great example to demonstrate how you can highlight one aspect of the job description and how you’ve upheld and exceeded quality standards at previous jobs.

Closing paragraph:  Many cover letters struggle with ending well. It’s all too easy to sign off with a quick “thank you for your time” and nothing else. Instead, leave the recruiter excited to follow up with you soon. Don’t leave them dozing off with a closer like this: 

Thank you for your time, and please consider me for this position.

A good closing statement finishes the conversation but promises more: 

I appreciate you considering my application, and I would love to speak with you further about how I can help empower teachers and students to open doors they never thought possible with Blackboard’s tools and my bilingual communication and care.

How to end a customer service cover letter

Signature:  If you didn’t already say “thank you” in the closing paragraph, do that here. Then sign off with a professional goodbye and your signature. 

Kai Yamashiro

• Formatting:  If you’re presenting any hard copies of your customer service cover letter, quadruple space so you have room to sign your name in blue/black ink. 

Enclosure(s):  This step is frequently overlooked, but it helps recruiters keep track of what you’ve supplied and what documents they need to read. Usually, this includes the job application and your resume, although some businesses may need you to provide professional certificates. 

Enclosures:  Resume Application

• Formatting:  Watch the form of “enclosure” —use the singular for just your resume, but use the plural if you’re submitting more documents. 

Are You Ready for Your Next Customer Service Role? 

Finally, congratulate yourself for writing an amazing cover letter, but remember you also need to  write a good resume . Your resume and cover letter are both vital for securing your next customer service role, so take the extra time to ensure both are updated and complete.

Writing a professional resume that stands out can be hard, so if you’re wrestling with it, our  resume tips  and  free resume examples  will steer you in the right direction. 

We also have  modern resume templates  to make your resume picture-perfect for any customer service position, and you can even edit this customer service resume now. 

No matter what position you’re seeking in customer service, use our tools to help you land your ideal customer service job. Start  building your resume  and cover letter today to get the job of your dreams. The upfront work is real, but the payoff will be well worth it!

When working with customers, you likely connect with their key pain points or try to relate on a more personal level, such as the objectives they’re trying to achieve by purchasing a product. Do the same in your cover letter. Try connecting to the company’s mission, or explain why you’re passionate about helping customers solve common problems in their industry. For instance, if you’re applying to a cell phone service provider, you could explain how you understand the frustrations of having phone issues and want to help others in a relatable position.

You should create a unique cover letter along with a customized customer service resume for every position you apply to. Every business provides service in unique ways with varying technologies and tools they deploy. For instance, one company may emphasize managing phone lines, whereas another company may take a more digital approach emphasizing email claims and virtual chat systems.

If you can reach out to the hiring manager via email or professional platforms like LinkedIn, following up within 48-72 hours after sending a cover letter can help you stand out. It’s the same way you might follow up with a customer to ensure their problem was handled correctly. It shows some extra effort and that you care about the position. Just ensure you stay professional and keep your message brief, quickly re-emphasizing your interest in the role.

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Customer Service Cover Letter Samples & Examples That Worked in 2024

How to write an effective customer service cover letter

At the forefront of customer-company relationships, customer service professionals are the architects of personalized recommendations, troubleshooters of challenges, and champions of unforgettable customer journeys.

If you're ready to join this group of skilled customer service professionals, your gateway is a captivating cover letter — a canvas where your skills, qualifications, and unswerving commitment paint a portrait of your dedication to excellence.

In this guide, we'll teach you the 5 essential steps to writing a cover letter as a customer service professional. Keep reading to learn how to:

• Create your customer service cover letter header & headline
• Personalize the greeting on your customer service cover letter
• Write an effective customer service cover letter introduction
• Highlight your accomplishments in customer service
• Conclude your cover letter with a strong closing statement

Still looking for a job? These 100+ resources will tell you everything you need to get hired fast.

1. Create an effective customer service cover letter header & headline

Whenever you write a cover letter as a customer service professional, the first key step is to craft a well-formatted header and headline.

Your cover letter header is a small block of text that includes all of the identifying information about you, as the applicant, and the company you are applying to. As for your cover letter headline , this is a title statement that helps to grab an employer’s attention and preview the information to come.

To help demonstrate how to effectively create each of these cover letter elements, we have provided more in-depth explanations and examples below:

Formatting the header

When creating your cover letter header, you do not have to follow a super-specific format. However, there are a few key components this header should include. It should contain between 3 to 4 lines of text that provide:

• The name of the company you are applying to (& the department, when applicable)
• Your name and professional title
• Your professional contact information (phone number, email address, LinkedIn, etc.)

Here's an example of a well-formatted headline from a customer service cover letter

To: McMillian Architecture Associates, Customer Service Department From: Jane Doe , Customer Service Professional (123) 456-7890 | [email protected] | linkedin.com/in/jane-doe

Writing the headline

To craft a compelling headline for your cover letter, you should always use a keyword related to the position, an eye-catching number or trigger word, a powerful adjective or verb, and a promise.

Here's an example of a well-written customer service cover letter headline, followed by a quick breakdown of its key components

My 3-Step Approach to Customer Service & How It Can Improve Your Customers’ Satisfaction

Trigger Word/Number : 3-Step Approach Keyword: Customer Service Adjective/Verb: Improve Promise: Your Customers’ Satisfaction – the inclusion of this detail at the end of the headline indicates to the employer that you will relate the information in your cover letter directly to their customers’ needs.

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2. personalize the greeting on your customer service cover letter.

Whenever possible, it is incredibly useful to include a personalized greeting on your cover letter.

Unlike generalized greetings — such as “To Whom It May Concern,”— a personalized greeting will address a specific person or department by name. In doing so, this type of greeting shows employers the level of effort you have put into researching their company beforehand, as well as your excellent attention to detail.

If you cannot pinpoint an exact person or department who will review your cover letter, try out one of the following alternatives:

To the [Company Name] Team

To the [Company Name] Hiring Manager

3. Write an eye-catching customer service cover letter introduction

The headline and greeting of your cover letter serve an essential purpose by initially grabbing an employer’s attention. To keep employers hooked, however, you'll need to write an effective and eye-catching introductory paragraph that includes:

• A brief overview of your professional history and goals
• A statement on why you are enthusiastic about applying to this company
• A mutual acquaintance (when possible)

Here's an example to help demonstrate how to write a customer service cover letter introduction

To the [Company Name] Hiring Manager,

I am a Customer Service Representative with 4+ years of experience working directly with high-level corporate clients. Our mutual acquaintance and CEO of your sister company, Jack Smith, recommended I apply for this position after working with me at a recent business conference.

4. Highlight your accomplishments in customer service

Following the introduction of your cover letter are the body paragraphs, where you should strive to offer in-depth answers to the following questions:

• What excites you about working at this company?
• What do you hope to learn from working at this company?
• What accomplishments or qualifications make you stand out as an applicant?
• What key skills do you possess that are relevant to the position?

Focusing on accomplishments specifically is crucial, as they help to show employers the real-life and actionable value you can bring to a company.

Here are a few examples of how to describe an accomplishment in a customer service cover letter

• As the Customer Service Representative for [Former Employer], I implemented a new digital meeting scheduling system that reduced meeting waitlists by 45%. As a result of this improvement, customers expressed an 85% higher satisfaction rate with the overall customer experience when scheduling meetings with high-level staff.  
• In my previous role at XYZ Company, I implemented a proactive follow-up system, resulting in a 20% increase in customer satisfaction scores. This initiative showcased my commitment to ensuring every customer interaction was not only resolved but also exceeded their expectations.  
• During my tenure at DEF Solutions, my personalized recommendations and attentive service led to a 25% increase in repeat business from satisfied clients. Building lasting relationships through my proactive communication style has been a cornerstone of my customer service approach.

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5. Conclude your cover letter with a strong closing statement

The final component of any job-winning cover letter is a strong closing statement . In this closing statement, you should include:

• An enthusiastic sentence saying you are looking forward to hearing from them
• An additional sentence stating you will follow up, including how you will contact them or how they can contact you
• A formal sign-off

Here's an example of an effective closing statement from a customer service cover letter

I strongly believe my high-level Customer Service skills combined with your company’s commitment to customer satisfaction will prove to be an excellent pairing when I join your team. I would love to speak with you directly about this opportunity and am available to meet any weekday from 10 a.m. to 4 p.m. The best way to reach me is at (123) 456-7890.

Best Wishes,

[Applicant Name]

Follow this cover letter outline for maximum success.

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

Subcategories

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• Client / Customer Relationship Manager
• Customer Support
• Sales Associate

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Customer Service Cover Letter Examples For 2024 (20+ Skills & Templates)

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Are you looking  to land more job offers in Customer Service?

A great cover letter will be key. This guide will cover everything you need for writing a job-winning Customer Service cover letter (including proven strategies, skills, templates, & examples).

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Customer Service role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

• What To Know About Writing A Job-Winning Customer Service Cover Letter
• The Best Skills To Include On An Customer Service Cover Letter

How To Address A Customer Service Cover Letter

• 3 Customer Service Cover Letter Examples

The 8 Best Customer Service Cover Letter Templates

• 3 Tips For Writing A Job-Winning Cover Letter

Here's the step-by-step breakdown:

Customer Service Cover Letter Overview: What To Know To Write A Cover Letter That Wins More Job Offers

What do companies look for when they're hiring for a Customer Service role?

When hiring for a customer service role, companies are looking for someone with strong communication skills, who is an active listener and is able to both understand customer needs and provide clear and effective solutions. They need someone who possesses empathy and patience, as they may often be dealing with customers who are upset, angry or frustrated.

In addition to these personality traits, companies are looking for specific experience and technical skills, such as proficiency in certain software and data management tools. Overall, companies want to hire someone who is customer-focused, service-oriented, and able to work effectively in a team.

Candidates should be able to handle a high volume of calls or requests, multitask, and prioritize tasks effectively to provide the best possible customer experience.

Your cover letter should show the company that your personality and your experience encompasses all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service cover letter:

• Address the job requirements: Review the job posting and identify the key skills and requirements the employer is looking for. Incorporate these into your cover letter by giving specific examples of how you have demonstrated these skills in previous roles.
• Highlight your customer service experience: If you have previous experience in customer service, highlight this in your cover letter. Share specific examples of how you have resolved customer issues, demonstrated empathy, or provided exceptional service.
• Use a professional tone: Your cover letter should be written in a professional tone, with correct grammar and spelling. Avoid slang, jargon, or informal language.
• Customize your letter: Avoid using a generic cover letter that can be sent to multiple employers. Instead, customize your letter for each job you apply for by tailoring your language to the specific company and job requirements. Add an extra personal touch by addressing the letter to the hiring manager, if their name is available to you.
• Demonstrate your enthusiasm: Show the employer that you are excited about the opportunity to work for their company and in the customer service role. Use language that conveys your enthusiasm and interest in the position.
• Use metrics and numbers: Whenever possible, use metrics or numbers to demonstrate your achievements in previous roles. For example, if you increased customer satisfaction ratings or reduced wait times for customers, use specific numbers to illustrate this.
• Close with a call to action: End your cover letter by expressing your interest in an interview and providing your contact information. This shows your eagerness to move forward in the application process and makes it easy for the employer to get in touch with you.
• Proofread: Make sure to thoroughly proofread your cover letter for any grammatical errors or typos. A well-written, error-free letter can make a strong first impression. I recommend using Hemingway App to do this.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Cover Letter

Keywords are one of the most important factors in your cover letter. They show employers that your skills align with the role and they also help format your cover letter for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan cover letters for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized cover letter. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first way to find the right keywords is to leverage our list of the best keywords and skills for an Customer Service cover letter.

These keywords were selected from an analysis of  real Customer Service  job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Cover Letter And Target Role

The second method is the one I recommend because it's personalized to your specific cover letter and target job.

• Open a copy of your target job description
• Head over to  ResyMatch.io
• Select the “Job Description Scan” from the scan type selector in the upper right corner of the tool
• Copy and paste the job description into the field on the left
• Hit scan and review the results

ResyMatch is going to scan the target job description and show you the exact keywords and skills that are relevant for the role and that you should weave into your cover letter.

Here's a video walking through this whole process:

Personalization is what makes a cover letter stand out. That starts from the very first sentence where you greet the person reading your cover letter! There are two ways to do this well:

1. Use The Hiring Manager's Name

The first, and best, is by including the hiring manager's name. Let's say that you discovered the hiring manager's name from a post on LinkedIn or via an informational interview.

This is the jackpot! All you need to do is use their name in the introduction, like this:

2. Use This Formula: To The [Department] Team at [Company]

If you don't have the hiring manager's name, no problem! You can address your cover letter to the team that you're applying to.

For example, if you're applying to for a Product Marketing Manager role at Discovery Education, you might start you cover letter like this:

This shows the reader that this letter has been written specifically for them and the content inside of it will support that.

It's much more relevant and personal than  “To Whom It May Concern!”

For more advice on writing a strong opening to your cover letter, check out this guide.

3 Customer Service Cover Letter Examples For 2023

Now let's take a look at all of these best practices in action. Here are three cover letter examples for different situations from people with different backgrounds that are all applying for Customer Service roles:

Customer Service Cover Letter Example #1: A Traditional Background

Our first example is a cover letter written by a candidate with traditional Customer Service experience. Here is what an example of their cover letter might look like:

Customer Service Cover Letter Example #2: A Non-Traditional Background

Our second cover letter example comes from a candidate looking to transition from marketing into Customer Service. This cover letter illustrates how they identify and speak to their transferable skills:

Customer Service Cover Letter Example #3: Landing A Customer Service Role In Spite Of A Career Gap and Non-Traditional Experience

Our third example highlights a candidate with Marketing and Events Management experience who, after a layoff, is looking to transition into Customer Service. Here is what their cover letter might look like:

At this point, you know all of the basics you'll need to write a Customer Service cover letter that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with  our CoverBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

3 Tips For Writing A Job-Winning Customer ServiceCover Letter

You're off to a strong start! But I've got a few more tips to help you take your cover letter to the next level:

1. Use ChatGPT To Write Your Cover Letter In <30 Seconds

All of these tips and best practices work, but you still have to implement them. Normally, that'd mean you sitting down and spending hours brainstorming ideas, typing, deleting, and typing again, and then feeling absolutely drained.

Now there's a way to work around all of that so you save your best energy for the writing and edits that matter most. Here's how it works:

• Head to ChatGPT (you'll need to create an account – it's free)
• Ask ChatGPT,  “Please write me a cover letter for an Customer Service role. The role I'm applying for is [Job Title] role at [Company]. Here is the job description: [Paste Job Description]. And here is my resume: [Paste Resume].
• Watch ChatGPT write up a pretty darn good cover letter base!

Here's a video of me doing this with a real cover letter if you want to see the steps in action:

Note:  I  do not recommend or advise that you simply copy and paste the content from ChatGPT into your cover letter and submit your application. ChatGPT is great for doing 80% of the baseline work, but you still need to review, revise, and personalize the content yourself.

2. Include Measurable Metrics And Outcomes

Too many job seekers only focus on the actions that they took and not the outcomes that resulted from those actions. As a hiring manager, it's impossible to differentiate between a dozen candidates who were all “Responsible For Increasing Customer Satisfaction Rates.” 

If you want to win, your cover letter should speak to the specific outcomes that you drove in previous roles. That could be:

• The percentage by which customer complaints decreased
• The average reduction in wait times for your calls
• The retention rate of your clients
• The rate at which you provided first-contact resolutions to customer issues

These numbers will show hiring teams what you're capable of and make your value crystal clear!

3. Match Your Cover Letter And Resume Design

They're the exact same car, down to the year, make, and model. The only difference is the way the product was presented. Like I said, quality impacts perceived value.

One of the best ways to boost the quality of your cover letter is to make it look clean, professional, and have it match your resume. That's why the resume templates in our resume builder tool match the cover letter templates in our cover letter builder:

If you use both tools to create your cover letter and your resume, your entire application is going to be top notch.

Key Takeaways To Wrap Up Your Job-Winning Cover Letter

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service cover letter:

• Start with a proven cover letter template from CoverBuild.io
• Use  ResyMatch.io to find the right keywords and optimize your cover letter for each role you apply to
• Start your cover letter with a personalized greeting for the hiring manager or team name
• Emphasize the measurable outcomes and value you drove in previous roles (include metrics!)
• Compare the draft of your cover letter to the examples on this page to make sure you're on the right path
• Use a tool like  Hemingway App to proofread your cover letter before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Now that your cover letter is taking care of, be sure to check out our guide on writing a job-winning Customer Service resume (with examples!) .

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Customer Service Representative Cover Letter Example

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You should start your Customer Service Representative cover letter by addressing the hiring manager directly, if possible. Then, introduce yourself and briefly mention the position you're applying for. For example, "Dear [Hiring Manager's Name], My name is [Your Name] and I am excited to apply for the Customer Service Representative position at [Company's Name]." Following this, you should immediately highlight your relevant experience or skills that make you a strong candidate for the role. For instance, "With over X years of experience in customer service roles, I have developed strong problem-solving and communication skills that I believe would greatly benefit your team." This approach shows respect, professionalism, and a clear understanding of the role you're applying for.

The best way for Customer Service Representatives to end a cover letter is by expressing enthusiasm for the opportunity and eagerness to discuss their qualifications further. For example, "I am excited about the possibility of bringing my unique skills and experience to your team and would welcome the opportunity to discuss how I can contribute to your customer service goals." It's also important to thank the hiring manager for their time and consideration. This shows respect and appreciation, which are key traits in customer service. Finally, sign off professionally with a closing like "Sincerely" or "Best regards," followed by your full name.

In a cover letter, Customer Service Representatives should include the following: 1. Contact Information: This includes your name, address, phone number, and email address. 2. Salutation: Address the hiring manager directly if possible. If you don't know their name, use a general greeting like "Dear Hiring Manager." 3. Introduction: Briefly introduce yourself and mention the position you're applying for. You can also mention where you found the job posting. 4. Relevant Skills and Experience: Highlight your customer service skills and experiences that make you a good fit for the role. This could include your ability to handle customer complaints, your excellent communication skills, or your experience with specific customer service software. Use specific examples to demonstrate these skills. 5. Achievements: Mention any achievements or awards you've received in your previous roles that demonstrate your ability to excel in customer service. This could be something like "Improved customer satisfaction ratings by 20%" or "Recognized as Employee of the Month for exceptional customer service." 6. Company Knowledge: Show that you've done your research and understand what the company does and who their customers are. Explain why you're interested in working for them and how you can contribute to their goals. 7. Closing: End the letter by thanking the hiring manager for their time and expressing your interest in discussing the role further in an interview. 8. Signature: Sign off professionally with a phrase like "Sincerely" or "Best regards," followed by your full name. Remember, your cover letter should complement your resume, not repeat it. It's your chance to tell a story about your experiences and skills and show the hiring manager why you're the best candidate for the job.

Related Cover Letters for Customer Service Representative

Customer service specialist cover letter.

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Customer service specialist resume example.

Customer Service Associate Resume Example

Customer service coordinator resume example, customer service lead resume example, customer service executive resume example, customer support specialist resume example, customer service manager resume example, senior customer service manager resume example, try our ai-powered resume builder.

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Customer Service Cover Letter Examples to Land the Perfect Job

Author & Editor at ProProfs

Deepak is a seasoned content writer at ProProfs, specializing in the intricacies of knowledge management software. His work is characterized by a deep-seated passion for elevating knowledge-sharing experiences.

To secure that dream job in customer service, you need a well-curated customer service cover letter that showcases your enthusiasm for the role and highlights relevant skills. 

Don’t know where to start? 

Read this blog to discover our expert-written cover letter examples and explore some best practices you can keep in mind to stand out from the crowd. 

Ready to make a great first impression? 

7 Customer Service Cover Letter Examples 

Customer service is a broad department that encompasses different roles and skills. Whether you are an intern looking to land your first internship opportunity or someone looking to climb up the corporate ladder internally, these customer service cover letter samples will offer all the help you need.

Note: Feel free to customize the text per your unique needs. 

1. Customer Service Internship Cover Letter Example 

Dear [Employer’s Name],

I am writing to express my strong interest in the Customer Service Internship opportunity at [Company Name], as advertised on [Where You Found the Job Posting]. As a highly motivated and customer-focused individual, I am eager to contribute my skills and learn from the dedicated team at your company.

What excites me about [Company Name] is your commitment to delivering unparalleled customer experiences and your innovative approach to addressing customer needs. I admire the company’s reputation for excellence and its dedication to continuous improvement, which aligns perfectly with my own values and aspirations.

As a [Course of Study] major at [Your University], I have gained a solid foundation in customer service principles and am excited about the opportunity to apply my academic knowledge in a real-world setting. 

Thank you for considering my application. I am enthusiastic about the possibility of contributing to [Company Name]’s continued success and would welcome the opportunity to discuss how my skills and experiences align with your internship program. You can reach me at [Your Phone Number] or [Your Email Address].

[Your Name]

2. Career Change Cover Letter 

I am writing to express my strong interest in the Customer Service position at [Company Name], as advertised on [Where You Found the Job Posting]. As a professional with a proven track record in sales, I am excited to apply my skills, passion for customer satisfaction, and adaptability to this role.

My background in sales has provided me with valuable experience in understanding customer needs, building rapport, and delivering solutions tailored to individual preferences. This transition to customer service allows me to shift my focus from sales targets to a more customer-centric approach, where I can leverage my strong interpersonal and problem-solving skills.

What drew me to [Company Name] is its reputation for exceptional customer service and its commitment to creating positive customer experiences. 

As I transition into a customer service role, I am enthusiastic about embracing new challenges, expanding my skill set, and contributing to [Company Name]’s reputation for superior customer support. I look forward to the opportunity to discuss how my unique combination of sales expertise and customer service aspirations can benefit your team.

Thank you for considering my application. Please feel free to reach me at [Your Phone Number] or [Your Email Address] to arrange an interview. 

3. Customer Service Cover Letter Highlighting a Pain Point 

I am writing to express my strong interest in the Customer Service position at [Company Name], as advertised on [Where You Found the Job Posting]. Having conducted research on your company and its customer service operations, I have identified an opportunity to address a pain point that your support team may be facing.

In my previous role as a Customer Service Representative at [Your Previous Company], I encountered a situation similar to what I believe your support team may be experiencing. The challenge involved streamlining the response process to customer inquiries and resolving issues more efficiently, all while maintaining the high level of service that your company is known for.

To address this, I implemented a new workflow that utilized a customer service software platform to automate routine responses to frequently asked questions. By developing a comprehensive knowledge base and optimizing the use of chatbots, we were able to free up valuable support team time, reducing response times, and improving overall customer satisfaction.

I am confident that my experience in resolving a similar pain point, combined with my strong communication skills and a passion for delivering top-tier customer service, can significantly benefit your team.

Thank you for considering my application. I am excited about the opportunity to discuss how I can contribute to resolving this issue and further improving customer service at [Company Name]. You can reach me at [Your Phone Number] or [Your Email Address] to schedule an interview.

4. Post-Phone Call Customer Service Cover Letter 

Dear [HR Manager’s Name],

I hope this letter finds you well. I would like to express my sincere gratitude for our recent phone call to discuss the Customer Service Representative position at [Company Name]. I greatly appreciate the opportunity to learn more about the role and the company’s commitment to exceptional customer service.

After our conversation, I am even more enthusiastic about the possibility of joining [Company Name] as a Customer Service Representative. Our discussion reinforced my belief that this role aligns perfectly with my background and aspirations. 

As requested, I am attaching my updated resume to this email. It provides a comprehensive overview of my qualifications and experiences that make me a strong candidate for this position. I believe my [Mention Relevant Skills or Experiences] will allow me to excel in providing outstanding support to [Company Name]’s valued customers.

I am excited about the prospect of contributing to your team, and I look forward to the opportunity to showcase my dedication to this role in a formal interview. 

Please feel free to reach out to me at [Your Phone Number] or [Your Email Address] to schedule the next steps.

5. Employee Referral Cover Letter Example 

I am writing to express my strong interest in the Customer Service position at [Company Name], as referred to me by [Referring Employee’s Name], a dedicated member of your customer service team. 

With a background in customer service and a strong recommendation from [Referring Employee’s Name], I am eager to contribute my skills and experiences to [Company Name]. Our conversations about [Specific Aspects of the Company or Role Discussed] have only reinforced my belief that your company is the ideal place for me to apply my passion for outstanding customer support.

As an active and resourceful customer service professional, I am confident that my skills, including [Mention Relevant Skills or Experiences], align perfectly with your team’s values and objectives. 

I have attached my resume for your review, which provides a comprehensive overview of my qualifications and experiences. I look forward to the chance to participate in an interview and showcase my potential to contribute to [Company Name] continued success in delivering top-notch customer service.

Thank you for considering my application. Please feel free to reach out to me at [Your Phone Number] or [Your Email Address] to coordinate the next steps.

6. Customer Service Cover Letter for an Internal Position 

Dear [Supervisor’s Name],

I am writing to express my strong interest in the [Name of Position] opportunity within the Customer Service department at [Company Name]. With [Number of Years] years of dedicated service as a Customer Service Representative and a deep commitment to our company’s values, I am excited to be considered for this internal promotion.

My journey within [Company Name] has been marked by a relentless pursuit of excellence in customer service and a consistent track record of exceeding expectations. I believe that this [New Position] presents a unique opportunity for me to contribute to our team’s success in a more substantial way. 

In my current role as a Customer Service Representative, I have consistently demonstrated the ability to [Mention Key Achievements or Responsibilities] and effectively contribute to our team’s goals. I am committed to embracing the responsibilities and challenges of this role with dedication and enthusiasm.

I have attached my updated resume, which highlights my qualifications and accomplishments, for your review. I look forward to the opportunity to discuss my candidacy in greater detail, should you deem it appropriate. Please do not hesitate to reach out to me at [Your Phone Number] or [Your Email Address] to coordinate the next steps.

Thank you for considering my application. 

7. Customer Service Manager Cover Letter Example 

I am writing to express my strong interest in the Customer Service Manager position at [Company Name], as advertised on [Where You Found the Job Posting]. With a proven track record in leading high-performing customer service teams and a passion for delivering exceptional customer experiences, I am enthusiastic about the opportunity.

In my previous role as a Customer Service Supervisor at [Previous Company Name], I successfully led a team of [Number of Team Members]. I introduced new training programs and strategies that improved staff performance and customer interactions, resulting in a [X]% increase in overall customer satisfaction ratings.

As a result of my experience, I have honed my skills in team leadership, performance management, and the ability to navigate challenging customer situations with professionalism and empathy. I am also well-versed in utilizing customer service software and tools to optimize support operations.

I am excited about the prospect of leading your customer service team, implementing strategies for further improving service quality, and contributing to the company’s continued success.

I have attached my resume, which provides more detailed information about my qualifications and achievements. I welcome the opportunity to discuss how my experiences align with your team’s needs and goals in more detail. 

Thank you for considering my application. You can reach me at [Your Phone Number] or [Your Email Address].

How to Write a Cover Letter for Customer Service

Writing an effective cover letter for a customer service position is crucial as it can help you stand out and make a strong impression on potential employers. 

Here’s a step-by-step guide on how to write a cover letter for a customer service job:

1. Format Your Cover Letter

Use a professional format with your name, address, and contact information at the top, followed by the date and the employer’s contact information.

Address the letter to a specific person whenever possible. If you don’t have a name, you can use a general salutation like “Dear Hiring Manager.”

2. Start With a Strong Opening Paragraph

In the first paragraph, mention the specific position you are applying for and how you learned about the job opening (e.g., a job posting, company website, referral, etc.).

It’s also important to briefly express your enthusiasm for the role and the company. This will make the hiring manager think you really value the position and wish to make the most of the job opportunity. 

3. Highlight Your Qualifications & Skills 

In the second and third paragraphs, emphasize your relevant skills and experiences. Focus on the following key points:

• Customer Service  Skills: Mention your ability to communicate effectively, handle customer inquiries and complaints, and resolve issues.
• Relevant Experience: Describe any prior customer service roles, including where you worked and for how long.
• Problem-Solving Abilities: Give examples of how you’ve resolved customer issues or improved processes.
• Soft skills: Mention your interpersonal skills, patience, empathy, and ability to work in a team.
• Technical Skills: If the job requires specific software or tools, highlight your proficiency in using them. You can even mention any technical certifications if applicable. 

In addition to this, you can even showcase specific examples to demonstrate your abilities, such as a situation where you successfully resolved a challenging customer issue or received positive feedback from customers. This is a great way to get an edge over other candidates. 

4. Explain Your Motivation

In the fourth paragraph, explain why you are interested in working for this particular company. Mention any values, mission, or accomplishments that align with your own career goals and values.

Hiring managers always look for candidates who show great enthusiasm for a role and know the company’s values and objectives inside out. 

5. Conclude Professionally

In the final paragraph, express your interest in discussing your qualifications further in an interview. You can also provide your contact information and availability for an interview.

Thank the employer for considering your application and express your eagerness to hear from them.

Use a closing like “Sincerely” or “Yours faithfully,” followed by your typed name and signature for a printed letter.

6. Proofread and Edit Your Cover Letter 

Carefully proofread your cover letter for any grammatical or spelling errors. It’s also important to check for clarity and coherence in your writing.

Try to keep the content concise, as HR professionals or hiring managers do not usually have the time to scan through each and every detail. Your cover letter should ideally be no more than one page in length.

Once you are happy with your cover letter, save it as a PDF or Word document and attach it to your job application. 

5 Cover Letter Best Practices You Should Know

Let’s explore some best practices that can put you in the best position to receive an interview call. 

1. Personalize Your Cover Letter 

Tailoring your cover letter is crucial as it demonstrates your genuine interest in the specific job and company. 

For this, research the company and the specific job position in consideration. If the company has posted the job on LinkedIn or any other job portal, go through the job description and try to understand the specific skills they need. 

It’s important to mention how your skills and experiences align with the job requirements. You can even refer to the company’s values or recent accomplishments to showcase your knowledge and enthusiasm.

2. Throw In Keywords From the Job Description 

Numerous employers utilize software to screen resumes for relevant keywords, assessing the alignment of qualifications in resumes and cover letters with the desired skills and experience. 

As a result, your cover letter should include phrases identified in the job description, provided they genuinely correspond to your qualifications and strengths. 

For instance, some popular keywords can be role-based (customer service agent, customer service manager, etc.), skill-based (customer handling, complaint management, phone support, etc.), or software-specific ( help desk software , shared inbox software , social media management tools, etc.)

Also, while crafting your application, meticulously examine the job advertisement for prerequisites such as educational qualifications, years of experience, technical proficiencies, communication skills, and project management background.

3. Highlight Your Achievements

It’s essential to emphasize your specific accomplishments in previous customer service roles. 

In your cover letter body, you can mention instances where you’ve gone above and beyond, such as exceeding performance targets, receiving positive customer feedback, or implementing strategies that improve customer satisfaction. 

By showcasing your achievements in your previous or current employment, you provide concrete evidence of your abilities and your potential to contribute positively to the company’s success. 

4. Provide a Strong Call to Action (CTA)

The closing of your cover letter is an opportunity to express your enthusiasm for the role and your eagerness to discuss your qualifications further in an interview. 

A strong call to action, such as “ I look forward to the opportunity to interview with you and discuss how my skills can benefit your team ,” conveys your proactive approach. 

Don’t forget to provide your contact information, making it easy for the employer to reach out for further discussions. This shows your readiness and willingness to take the next steps in the hiring process.

5. Be Mindful of the “Dont’s”

Once you get your head around what to include in your cover letter, it’s equally important to know what you shouldn’t be doing. Here are some “dont’s” you can follow: 

• Don’t overshare — While it’s acceptable to add a healthy dose of personality to your cover letter, remember to maintain a primary focus on your professional background. Share pertinent details and omit personal information unrelated to your job performance.
• Don’t over-praise yourself — Employers anticipate candidates to showcase their strengths and accomplishments in their cover letters. However, rather than making grandiose claims like being the “world’s best customer service agent” or a “CX superhero,” provide concrete evidence of your value and impact. Remember that confidence is acceptable as long as it’s substantiated by facts.
• Avoid making demands — Concentrate on illustrating how you can contribute to the employer’s goals rather than specifying what you expect to receive from the company. Mentioning salary requirements or benefits prematurely, especially before reaching the interview stage, can be presumptuous and unappealing.
• Don’t skip important directions — Job listings often include specific guidelines, such as submitting documents in a particular format or referencing the job title or requisition number. Prior to sending your application, review the job posting carefully to ensure you’ve complied with all the employer’s instructions, preventing any potential concerns or issues.

Get Hired Today!

Many job seekers view the task of crafting a customer service cover letter as an afterthought once their resume is submitted, or they neglect it altogether. 

However, it serves as a prime chance to establish a positive initial impression and demonstrate why you are an excellent candidate for the position. Don’t overlook this valuable opportunity; personalize your letter to suit the job position, include keywords from the job description, and provide a strong CTA. 

No matter which team you join, we are sure you don’t want to get caught up in manual and repetitive tasks. ProProfs Help Desk is a cloud-based ticketing solution that comes with powerful automation features like canned responses, automated ticket routing, chatbots, etc., so you can always delight your audience with speedy service. 

Explore this small FAQ section to get instant answers to your queries. 

Learn More About Customer Service Cover Letters

What is the importance of a customer service cover letter.

A customer service cover letter is essential as it provides a personalized introduction, allowing candidates to showcase their enthusiasm, specific qualifications, and how their skills align with the company’s needs. It serves as a valuable tool to make a compelling case for why they are the ideal fit for the customer service role.

How long should a customer service cover letter be?

A customer service cover letter should typically be concise and focused, ideally spanning one page. Aim for around 250 to 400 words, ensuring it is long enough to convey your qualifications and enthusiasm yet crisp to maintain the reader’s interest.

What should be included in a customer service cover letter?

A cover letter should cover the following points: 

• Personalized introduction
• Enthusiasm for the role and company
• Brief mention of key skills and achievements 
• Connection between past experiences and the Job
• Call to action expressing eagerness for an interview

About the author

Deepak is a staff writer and editor at ProProfs.com. He has a deep understanding of customer support, help desk, sales, live chat, ticket routing and prioritization procedures, the creation and utilization of efficient escalation pathways, and effective problem-resolution strategies. Deepak’s passion for delivering exceptional customer experiences, combined with his in-depth knowledge of various customer service platforms, has made him a sought-after consultant in the industry.

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Customer service representative cover letter templates

The importance of a customer service cover letter

How to title your customer service cover letter.

This will let potential employers know that you’re serious about the customer service position and it will help them find your letter when searching through applications.

Customer service cover letter title examples

What to write in a customer service cover letter.

Then, in the second paragraph, describe your skills and experience in customer service. Be specific and include examples of times when you’ve gone above and beyond for customers.

What to include in a customer service cover letter

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Email still remains one of the major customer service channels for a huge number of consumers. Check out our free customer service templates.

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The article discusses the importance of email in sales and marketing with a potential return on investment of up to 4400%. Ready-made email templates for different occasions like sales introduction, prospect follow-up, loyalty programs, and customer birthday offer emails are featured. Reminder email templates for trial expiration, renewing subscription, and overdue payments are also discussed. Survey email templates, including tips for gaining customer feedback, and examples of bad email practices with tips for writing effective business emails are included as well.

Create attention-grabbing promotional emails with clear subject lines and compelling content. Use a mix of content types, personalize, and track success for effective campaigns.

You will be in Good Hands!

2 Examples of Customer Service Representative Cover Letters

By Status.net Editorial Team on February 15, 2024 — 12 minutes to read

As a customer service representative, you are the front line of communication between a company and its customers. Your role means providing support, answering questions, and solving problems that customers might encounter with products or services. Think of yourself as the company’s ambassador, representing the brand and ensuring a positive customer experience.

Your duties typically include:

• Responding to customer inquiries via phone, email, or chat.
• Processing orders , forms, applications, and requests.
• Handling customer complaints , providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communication skills are at the heart of this job because you’ll spend a lot of time talking with customers. You should be able to listen to their concerns and convey information clearly. Sometimes, you might need to explain complex policies or instructions, so being articulate and patient helps.
• Empathy is another key trait for customer service representatives. You’ll need to understand a customer’s emotions and viewpoint to better address their needs. This means being attentive and personalizing your service to enhance customer satisfaction.
• You should also be familiar with the company’s products or services. This knowledge allows you to provide accurate information and helps in troubleshooting any issues a customer might face.
• Working as a customer service representative often requires handling multiple tasks simultaneously, so good organizational skills and the ability to stay calm under pressure will serve you well in this role.

Crafting Your Opening Statement

Your opening statement on a cover letter needs to grab attention and make a memorable first impression. It should showcase your enthusiasm for the job and lay the groundwork for a personal connection with the hiring manager.

Highlighting Your Interest

To express your genuine interest in the position, start your cover letter by mentioning the specific job title and company name. Explain why the role excites you and how it aligns with your career goals. Here’s an example phrase to kick off your cover letter:

• “I am thrilled to apply for the Customer Service Representative position at (…) Corporation—a company renowned for its dedication to customer satisfaction and innovative approach to service.”

Employing active language and showing knowledge of the company can demonstrate your passion and make you stand out from other applicants. For instance:

• “With a keen interest in delivering top-tier customer experiences, I am eager to bring my problem-solving skills and upbeat attitude to the renowned customer service team at (…) Corporation.”

Establishing a Personal Connection

Building a personal connection involves mentioning any interactions with the company or its staff that influenced your decision to apply. You might reference a positive experience as a customer or an insightful conversation with a current employee. Consider using phrases like:

• “After speaking with (…) at the career fair, I was impressed by your team’s approach towards customer engagement and I am excited about the chance to contribute to such a dynamic group.”
• “Having been a loyal customer for several years, I’ve always admired (…) Corporation’s commitment to excellence in customer service and would be honored to be part of such a dedicated team.”

By conveying your personal connection to the company or its values, you can help the hiring manager see you as a candidate who will fit in well with the company culture.

Outlining Your Qualifications

To set yourself apart, your cover letter should highlight your direct qualifications. Specific examples and clear evidence of your skills will demonstrate how you’re a great fit for the customer service representative role.

Customer Service Experience

Your experience in customer service is your ticket to proving your ability to handle a company’s client base. List your previous positions and detail the responsibilities you had which align with the post you are applying for. For example, mention if you managed customer inquiries, processed orders, or resolved issues.

• Managed a busy helpline, handling up to 30 calls per hour.
• Implemented a customer feedback system that increased satisfaction ratings by 15%.

Problem-Solving Skills

You are likely to face complex customer issues, so showing your problem-solving skills can make a big difference. Describe instances where you successfully addressed customer complaints or conflicts. For instance, talk about a time when you turned a dissatisfied customer into a recurring client.

• Devised a strategy to resolve a recurring billing issue, reducing complaints by 25%.
• Negotiated with upset customers to regain trust and prevent loss of business.

Communication Proficiency

Effective communication is your foundation for success as a customer service representative. Emphasize your ability to listen attentively, articulate responses clearly, and provide information succinctly. Whether it was over the phone, via email, or in person, detail your experience in various modes of customer communication.

• Crafted email templates that improved response time and customer service ratings.
• Recognized for consistently receiving positive comments in customer satisfaction surveys.

Demonstrating Your Achievements

When crafting your cover letter as a Customer Service Representative, highlighting your past successes can set you apart. Make sure to clearly demonstrate how your achievements translate into benefits for your potential employer.

Significant Milestones

This is where you elaborate on pivotal moments that elevated you professionally. For example, if you managed to handle customer query volumes higher than the average for your team, state the specific numbers and the impact it had on customer satisfaction.

• Handled 30% more customer inquiries daily than the company average, maintaining a 95% satisfaction rate.

Recognition and Awards

If you have been formally recognized or received awards, describe these honors here. Be specific about the recognition—whether it was for perfect attendance, exceptional service, or a record-breaking sales month.

• Awarded ‘Employee of the Month’ three times in one year for highest customer service ratings.

Improvement Initiatives

Detail any programs or systems you’ve implemented that enhanced efficiency or customer satisfaction.

• Initiated a feedback loop system that reduced average call handling time by 10%, significantly increasing team efficiency.

Tailoring to the Company

When you craft your cover letter, remember that matching it to the specific company you’re applying to can set you apart from other candidates.

Research-Driven Insights

Start by thoroughly researching the company. Look for recent news articles, press releases, and the “About Us” section on their corporate website. This will provide you with valuable information about their current focuses and achievements. For example, if the company has recently expanded internationally, you might highlight your experience with diverse customer bases.

• Read the company’s mission statement and values.
• Check out social media profiles for the latest updates or initiatives.
• Look at the company’s products or services to understand what they offer.

Cultural Fit

Demonstrate in your cover letter that you not only understand the company’s culture but that you’d seamlessly blend into it. Consider using language from the company’s own branding to describe your work style or ethics. If a company prides itself on collaboration, you might say, “I thrive in collaborative environments and believe in the power of teamwork to resolve customer issues efficiently.”

• Mention how your personal values align with the company’s culture.
• Use similar language to the company’s branding to describe your own attributes.

Alignment with Company Goals

In your cover letter, directly connect your career aspirations and previous experiences with what the company aims to achieve. If the company has set specific goals for customer service such as improving response times, mention how your quick decision-making skills have streamlined processes in the past.

• Identify the company’s objectives, particularly those relevant to customer service.
• Relate your experiences to these goals with concrete examples.

Conveying Your Value Proposition

When you’re writing a cover letter as a Customer Service Representative, conveying your value proposition means highlighting the unique benefits and real-world impact you bring to the table. It’s important to articulate how your skills, experience, and personal attributes align with the needs of the company and how they would enhance the customer experience.

• Start by identifying the key qualities and competencies the employer is seeking. You can find these in the job posting or on the company’s website. Once you’ve pinpointed what they need, match your abilities to these requirements. For instance, if they value problem-solving, demonstrate how you’ve effectively handled challenging customer situations in the past.
• Try to use energetic language that paints a vivid picture of your contributions. Instead of simply stating that you have great communication skills, illustrate them with a concise example, like how your clear explanations helped a customer understand a complex service plan, leading to a renewal.
• Incorporate metrics or specific achievements that can provide a measurable understanding of your performance. If you have statistics such as customer satisfaction ratings or the number of issues resolved per day, use them to reinforce your effectiveness.
• “Improved customer satisfaction scores by 20% through personalized follow-up strategies”
• “Managed up to 50+ customer queries daily while maintaining a 90% resolution rate”
• “Awarded Employee of the Month for exemplary service and dedication to customer satisfaction”
• “Streamlined the return process, reducing average call time by 30%”

Closing with a Call to Action

In your final paragraph, you want to encourage the hiring manager to take the next step. It’s important to express your enthusiasm for the position and to invite further communication. For example, you might write, “I look forward to the opportunity to discuss how my customer service skills and enthusiasm will be an asset to your team.”

End your cover letter on an upbeat note by expressing your eagerness to hear back. Mention that you’re available for an interview at their convenience and that you’ll follow up within a week if you haven’t heard from them. This shows initiative and underscores your interest in the job. A simple statement could be, “Please feel free to contact me at your earliest convenience to arrange an interview. I will also follow up with you next week to ensure you received my application.”

Finally, thank the reader for considering your application. Appreciation goes a long way and it presents you as a courteous and professional candidate. Try saying, “Thank you for considering my application. I am excited about the possibility of joining your team and contributing to your company’s success.”

Customer Representative Cover Letter Examples

Example Opening:

Dear [Hiring Manager’s Name],

With five years of experience in high-volume call centers, I am excited to apply for the Customer Service Representative position at [Company Name]. I am passionate about delivering exceptional customer experiences and have consistently received positive feedback for my problem-solving abilities.

When discussing your personal achievements, use bullet points for readability and to draw the hiring manager’s attention to your most significant accomplishments.

Example Bullet Points:

• Successfully managed 30+ customer interactions per hour with a 95% satisfaction rating.
• Implemented a customer feedback system that increased our Net Promoter Score by 20 points.

In the closing paragraph, reiterate your interest in the position and indicate that you are looking forward to discussing how you can contribute to the team. Offer them a way to contact you and thank them for considering your application.

Example Closing:

I am eager to bring my customer service expertise to [Company Name] and am confident in my ability to contribute positively to your team. Please feel free to reach me at [Your Contact Information]. Thank you for considering my application.

Cover Letter Example for a Customer Service Representative

Dear [Employer’s Name],

I’m excited about the Customer Service Representative job at [Company Name] that I saw on [where you found the job posting]. With my three years of experience in customer support, I focus on putting customers first and solving their problems, which I think fits well with what [Company Name] is looking for.

At my current job at [Current Employer], I’ve improved my communication skills and can handle difficult questions, which has made our customers 15% more satisfied in just six months. I work hard to make sure customers feel listened to and appreciated. I’m also skilled at using customer service tools like Zendesk and LiveAgent, which helps me answer customer questions quickly and effectively.

I’m really impressed by [Company Name]’s dedication to listening to customers and always trying to get better. I’m especially interested in [mention any company initiative related to customer service that you admire], and I’d love to be part of such innovative customer service efforts.

I believe my proactive attitude and my talent for building good relationships with customers would be an asset to your team. I’m looking forward to talking about how my approach to customer service can help [Company Name] keep its customers the happiest in the industry.

Thank you for considering my application. I’m keen to share my customer service knowledge with [Company Name] and would be happy to discuss this more. Please contact me at [Your Phone Number] or [Your Email] when it’s convenient for you.

Best regards,

[Your Name]

Try to personalize each cover letter to the job you are applying for, demonstrating how your skills and experiences align directly with the role’s requirements.

Frequently Asked Questions

How can i write an effective cover letter for a customer service role without previous experience.

You can demonstrate your potential by emphasizing transferable skills such as communication, problem-solving, and the ability to learn quickly. Mention any volunteer work or projects where you have worked with people, showing your dedication to customer satisfaction.

What are the key elements to include in a customer service representative cover letter?

Your cover letter should include a polite greeting, an introduction stating the job you’re applying for, a body that outlines your relevant skills, and a strong conclusion with a call to action. Personalize your letter by mentioning your familiarity with the company’s products or services.

Can you provide tips for creating a concise customer service cover letter?

Keep your cover letter to one page. Start with a specific anecdote that highlights your customer service skills. Follow this with a summary of your strengths and conclude by describing how your skills will benefit the company.

What is the best way to highlight my customer service skills in a cover letter?

Use concrete examples from past experiences to showcase how you’ve provided excellent customer service. Highlight times when you’ve gone above and beyond to solve a customer’s problem or improve their experience with your company.

How do I structure a cover letter for a customer service assistant position?

Start with your contact information at the top, followed by the date and the employer’s contact info. Open with a professional greeting, introduce yourself in the first paragraph, detail your relevant skills in the body, and conclude with your intentions to follow up.

What should I mention in my cover letter to support my application for a customer service job?

Discuss specific skills such as patience, empathy, and conflict resolution. Provide examples of how you used these skills to handle difficult situations or improve customer engagement in previous roles. This will demonstrate a track record of maintaining positive customer relationships.

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How To Write a Cover Letter With Examples

Cover letters can help differentiate you from other job applicants and be the determining factor of landing your dream job. By taking the time to craft a custom cover letter, a single sheet of paper can help communicate all the human elements that a resume may fall short of capturing about yourself. 

But what do employers and recruiters have to say about how to write a cover letter? What are the best tips they have to offer for graduate students who are writing a cover letter?

We asked 11 employers for their best cover letter tips. Here is what they had to share.

Let it Set the Stage

In many ways, cover letters should provide background information and context to your resume, while simultaneously addressing how that resume addresses the specific requirements of the job opportunity. The cover letter is your opportunity to "set the stage" and to convince the hiring manager why your specific set of skills, experiences and interests will provide value to their team and its objectives.

Andrew Horrigan '11 BSBA (Management Information Systems), Product Manager at Cisco

Research the Hiring Manager

If possible, find out who the hiring manager is and look them up on LinkedIn. Do your research on the company you're applying for. What's their mission statement and how do they portray their company culture? Hopefully what you're looking for in a job is reflected by those things. Make sure the hiring manager knows that and understands who you are and what drives you. A resume is often about as robotic as things can be. Make sure your cover letter is the opposite—personalize it and let yourself shine through.

Joshua Schlag ’05 BS (Computer Science) ’11 MBA, Digital Marketing Manager at Pyramid Analytics

Utilize Career Development Resources

The University of Arizona and Eller College of Management go to great lengths to make sure students are prepared for their impending career journey. Because cover letters are so important to getting your foot in the door, there are several career development resources online and on campus to take advantage of. The university’s cover letter builder serves as a nice template to get started. And of course, it never hurts to make an appointment with an Eller Career Coach through eSMS to have a professional review your letter before submission. 

Brett Farmiloe, ’06 BSBA (Accounting), Founder, Featured

Discover Past Samples of the Position

Do your research on the company and personalize your cover letter to the role for which you are applying. Don't be afraid to Google, "How to write a good cover letter for X position." Seriously, it helps! There is so much information out there from various perspectives—applicants, hiring managers, etc. Most importantly be yourself and let your personality come through. And don't forget to spell check!

Mariam Nikola '17 MS MIS, Consultant at Point B

Highlight Your Soft Skills

When writing a professional cover letter, there are a couple things you can do to set yourself apart from the pack. First, make sure you tailor your letter to the specific position you are applying for. This should not be a general, "one size fits all" letter—be sure to discuss specific details surrounding the role or the company itself. Secondly, this is an opportunity for you to show a little bit of your personality. Obviously, you want to remain professional, but this is a great time to highlight some of your soft skills that might not be fully conveyed through your resume.  

Brian Ellis ’17 BSBA (Management), Staffing Manager at Randstad Office and Administrative Professionals

Fill in the “Why” Gaps

As a talent advisor, I review a lot of applicants and agree that a cover letter can be a great way to stand apart, if it is done correctly. A great cover letter for me covers the ‘why’ that I cannot understand from just a resume alone. It should clearly state why you are interested in the role, what your goals are for utilizing your graduate degree (if recently graduated) and explain any career pivots reflected on your resume. If you answer those questions in a direct, concise manner it will add value to your application.

Monica Larson , ’11 BSBA (Marketing) ‘20 MBA, Talent Advisor

Tell Your Story

A cover letter is your opportunity to tell your story—tying your experience and personal interests into why you want a position and why you are the best candidate for it. Paint the picture of your journey and what about the position excites you personally and professionally. Similar to your resume, keep it short and sweet. No need to repeat what’s already on your resume. Recruiters and hiring managers don’t have time to comb through a novel, so you need to engage them with as few words as possible while also grabbing their attention.

Kelly Castoro, ’06 BA (Spanish, Portuguese), Project Manager at Squarespace

Tailor Each Cover Letter to the Position You Are Applying

Be sure to research the role and customize your cover letter for each position, relating your experience to the particular role you are applying for. Personalization is key—research who you are sending the cover letter to and address the letter to them directly. End your letter with a call to action, stating you will follow up by phone or email if you haven’t heard from anyone. Follow ups are very important! 

Jessica Rosenzweig, ’15 BSBA (Business Management), Account Manager at PeopleWare Staffing

Communicate Bankability and Personality 

Your cover letter answers two crucial questions; are you bankable and are you someone the company will enjoy working with? Communicate bankability with your knowledge of the company, industry and why your skills, capabilities and interests are a great fit. Share your passion for their mission, culture, brand—whatever excites you about becoming a member of their team.  

When conveyed through a concise, well-formulated, well-worded cover letter, you demonstrate the ability to write an effective business case—communicating that you are a ready professional and worthy teammate who will hit the ground running.

Theresa L Garcia, ’83 BSBA (Human Resources), Senior Change Management and Organization Capability Consultant at Boeing

Keep it Concise but Compelling

A cover letter is your chance to speak directly to the hiring team and tell them why you are not only the best match for the position for which you are applying but also give them additional insight into yourself as an individual that is less visible from your experience.

A great cover letter should be attention grabbing and touch upon the qualities that make you stand out from others in the applicant pool, highlight both your recent and most distinguished accomplishments and drive home why you are the right person for the job. Professionalism is always important, but don’t be hesitant to put your voice into the letter to let your personality shine through. Research the company, understand where they currently are, where they are going and show why you are the right person to get them from point A to point B. Recruiters spend a lot of time reviewing applicants and making yourself stand apart from the crowd is key. Keep it concise but compelling!

Matt Reineberg, ’14 BSBA (Marketing), Senior Talent Acquisition Sourcer at Cox Enterprises

Highlight the “Why”

Why are you applying to this company? Why do you want this position? Your cover letter should aim to answer the why behind applying for the job. Conveying an interest and excitement for working specifically for this job at this company, rather than a desire to get any job anywhere that will give you money, can go a long way. Show the company that they should hire you and your passion over someone that might have the skills needed for the job, but doesn’t care about the work as much as you do. 

Ryan Nouis, Trupath 

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