customer service associate experience resume

Customer Service Associate Resume Examples

Show off your warmth and professionalism with help from our customer service associate resume examples! We’ve got top-notch samples, plus tips on how to nail each section.

TABLE OF CONTENTS

• Customer Service Associate Resume Summary Examples
• Customer Service Associate Resume Work Experience Examples
• Customer Service Associate Resume Skills Examples
• Examples of Additional Resume Sections
• Examples of Resume Formats
• Don’t Forget Your Customer Service Associate Cover Letter
• Similar Resume Examples

Customer Service Associate resume summary examples

Research shows that hiring managers look at a resume for an average of seven seconds .

That’s why you’ve got to capture a hiring manager’s attention with a well-written professional summary .

A professional summary is a two-to-three-sentence statement at the top of your resume, right underneath your contact information. Its goal is to highlight your career’s top achievements and skills.

If you have under two years of customer service experience, opt for an objective statement . It’s a bit shorter than a professional summary, only one-to-two sentences, and focuses on what you hope to accomplish rather than what you’ve already achieved.

Review some examples that can help you determine better which would apply to your work history.

Good example:

“ I am an experienced customer service associate with over 5 years of experience providing exceptional customer service. I have a proven track record of resolving customer issues quickly and efficiently, resulting in a 97% customer satisfaction rating. My skills include excellent communication, problem-solving, and a commitment to customer satisfaction.”

Why this example passes:

• Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
• Shows career length, 11 years.
• Mentions employer-desired skills: student motivation and interactive lessons.

Bad example:

“ Highly motivated individual seeking a Customer Service Associate position. Possess excellent communication and problem-solving skills. Ready to provide outstanding customer service.”

Why this example fails:

• Doesn’t include any numbers that quantify customer service associate’s performance
• Uses vague descriptions and skills.
• Doesn’t include years of teaching experience.

The fastest way to write your professional summary

Customer service associates know that word choice can mean everything! That’s why you should check out the expert-written content featured in our Resume Builder .

It comes loaded with prewritten text you can customize and use in your resume!

Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.

Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!

All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!

Since you work in customer service, you understand the power of the human touch to win over people. That’s why you should consider the highest level of job-seeking help, our professional resume writing services !

A resume-writing expert will consult with you and write your document to make the strongest case possible for why you deserve the job.

The reviews are in!

See what they’re saying about us on trustpilot., customer service associate resume work experience examples.

The part of your resume that is the most important is the work experience section .

To write a good resume e, you need to show employers that your work in past roles makes you qualified for this current job.

So, you want to write work history bullet points that are clear and engaging and include as many numbers and statistics as possible.

Check out some examples of work experience sections to see which is the effective way to do so!

Rolling Meadows Middle School I Rolling Meadows, IL I 8/2018-current

• Handled customer inquiries and complaints with professionalism and patience, resolving customer issues quickly and efficiently
• Developed and maintained strong relationships with customers to ensure satisfaction and loyalty
• Assisted customers with product selection, troubleshooting, and order processing
• Demonstrated ability to work independently and as part of a team to exceed customer service goals.
• Numbers and statistics add detail and quantify the results this customer service associate delivers: 4% improvement and a class size of 20-25.
• Good use of strong words and active language.
• References specialized value cahier provides with “individualized lesson plans.”

Emily Dickinson Elementary I Redmond, WA I 4/2022-present

• Answered customer inquiries
• Processed orders
• Handled customer complaints
• Assisted customers with returns
• Lacks numbers or statistics.
• Describes general tasks, not teaching achievements or career highlights.
• Uses active verbs, but doesn’t focus on results.

Customer Service Associate resume skills examples

Here are 18 sample skills for customer service associate:

• Software troubleshooting
• Problem Resolution
• POS System Operation
• Customer Service
• Inventory Control
• Quality Assurance
• Account Management
• Project Management
• Regulatory Compliance
• Team Collaboration
• Clerical Support
• Appointment Scheduling
• Complex Problem-Solving
• Product Knowledge
• Customer Support
• Employee Management
• Customer Complaint Resolution
• Safety Regulations

You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section .

Examples of additional resume sections

Your customer service associate resume should have five sections: contact information, objective statement or professional summary, work experience, skills and education.

You can also add other sections if they help show you’re qualified for the role.

Here are some examples of optional customer service associate resume sections that you could add to provide greater detail:

• Additional skills
• Certifications

Only add extra sections if relevant to your desired customer service associate position, like training that enhanced your product knowledge or client support skills. Otherwise, it may seem like you’re trying to pad your resume with personal information.

Examples of resume formats

Combination, chronological.

You should choose a format based on how many years of customer service experience you have. If you’re uncertain of which to use, a combination format is a pretty safe bet since it gives a balanced focus to your work history and skills.

How to choose a resume format

0-3 Years of experience

Functional formats

• Focus on skills.
• Best for first-time customer service associate who lack work experience.
• Good for people re-entering workforce.
• May omit dates in the work history section.

Organization:

• Skills listed above work experience.

3-10 Years of experience

Combination formats

• Balance skills and work history.
• Ideal for mid-career customer service associate.
• Suitable for career changers and people seeking promotion.
• Skills next to or above work experience.

10+ Years of experience

Chronological formats

• Put the most focus on work history.
• Best for customer service associate with a long, steady career.
• Most popular format.
• Preferred by recruiters.
• Work experience listed above skills.

Don’t forget your customer service associate cover letter

A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.

Customer service associates must prove their attention to detail to hiring managers. That’s why you should submit a well-written cover letter that tells a story about your career and shows your personality and passion for customer service.

While your resume gives the basic details about where you worked and when, a cover letter showcases your communication skills and personable nature.

Writing a cover letter is much easier with our Cover Letter Builder ! That’s because it features job-targeted text that you can select, add and customize in your cover letter.

You can find additional inspiration for your message using customer service associate cover letter examples .

For help with designing your document, check our cover letter templates library . A template is a preformatted tool you can use to plug in your information and ensure it looks sharp.

To understand how to weave your customer associate experience into a compelling story, check out our complete guide on How to Write a Cover Letter .

Similar resume examples

Want to see more resume examples for jobs related to customer service associate?

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Client Engagement Manager

Client Relations Manager

More Customer Service Associate resume examples

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• Reservation Agent
• Reservation Sales Agent
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• Resume Examples

Customer Service Associate Resume Sample for 2024

Our customers have been hired by:

According to a customer service associate job description, you identify customers' needs and solve their problems. Today, let’s switch roles. I have identified your need for a perfect customer service associate resume. And I will tell you how to write one.

This guide will show you:

• A great resume for a customer service associate sample.
• How to write a customer service associate job description for a resume that will impress your future employer.
• Useful and game-changing tips and tricks for your customer service associate resume.

Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you’ll get ready-made content to add with one click. See 20+ resume templates and create your resume here .

Create your resume now

Sample resume made with our builder— See more resume examples here .

Looking for other resumes? Visit our guides:

• Call Center Resume
• Call Center Supervisor Resume
• Customer Service Resume
• Customer Service Manager Resume
• Customer Success Manager
• Desktop Support Resume
• Help Desk Resume
• Retail Resume
• Technical Support Resume
• Best Resume Samples

Let’s start with a fantastic customer service sales associate resume sample.

Customer Service Associate Resume Sample

Olivia Rooney

Customer Service Associate

523-503-8324

[email protected]

linkedin.com/in/OliviaRooney8

Resume Summary

Customer Service Associate with 2+ years of experience in retail and hospitality industries. Skilled in conflict resolution, communication, and time management. Successfully increased customer satisfaction ratings by 15% in the previous position at Trillio. Seeking to leverage my qualifications and skills to help boost already impressively high CSR at Ools LTD.

Work History

Trillio, New York City, NY

January 2021—Present

• Resolved customer complaints and ensured their satisfaction, resulting in a 15% increase in customer satisfaction ratings.
• Reduced an average call handling time by 16% within the first quarter of 2021.
• Maintained accurate cash handling and inventory management processes.
• Trained 10+ new employees on company policies and procedures.
• Contributed to visual merchandising efforts to improve store presentation and sales.

Bachelor of Science in Business Administration

Columbia University, New York City, NY

June 2017—August 2021

• Relevant Courses: Marketing Psychology, Consumer Behavior
• Conflict Resolution
• Communication
• Time Management
• Customer Service
• Cash Handling
• Inventory Management
• Training and Development
• Visual Merchandising

Certifications

• Marketing Psychology and Consumer Behavior, Udemy, 2022
• English—Fluent
• Spanish—Proficient
• Volunteering at a local food center twice a month.

That looks like one of the best customer service associate resume examples on the market. But you can do even better!

1. Pick the Best Format for Your Customer Service Associate Resume

In your line of work, communication is crucial. Your main goal when writing a CSA resume is to persuade your recruiter that you’re the perfect fit for the job. If you’re wondering what a great resume looks like , here are some tips to help you figure it out.

How to format a resume for a customer service associate:

• Include  your contact information and job title in a resume header . Highlighting those details here will help your future employer find them at once.
• Consider using  the chronological layout . That way, you’ll list your most recent achievements and make them easy to find on your resume.
• Use  legible CV fonts and leave enough white space to make your resume visually appealing.
• Set resume margins for an inch on each side and line spacing to 1.15.
• Save your customer service associate resume in PDF format to keep the resume layout intact.

Wondering if you’ve written enough? Worried your document might be too short? Read our guide: How Many Pages Should an Ideal Resume Be

2. Open With a Customer Service Associate Resume Summary or Objective

Your customer service associate resume needs an opening paragraph that wows its readers immediately. To hook them with an overview of your qualifications, select one of the following things:

• Write a resume objective if you’re applying for an entry-level position or making a career change .
• Write a resume summary if you have more than two years of relevant experience.

But how can you do it? Follow one of the formulas below, play a bit with their order, and you’ll end up with a resume profile that serves its purpose.

How to write a customer service associate resume objective:

Adjective(s)/Certificate(s) + Your Job Title or Degree + seeking employment as + Customer Service Associate + Company Name + to apply my + Your Relevant Skills + to help + What Do You Want To Help The Company Achieve Its Goals

How to write a summary for a customer service associate resume:

Adjective + Customer Service Associate + Years of Experience + Achievements + Skills + What You Want to Do for the Employer

P ro Tip: Your resume profile should be about 3–4 sentences long and placed at the top of your document. Just make sure to tailor it to the company you are applying to.

3. Write an Ideal Customer Service Associate Job Description for a Resume

Your recruiter is your customer, and your resume is a product you delivered. How do you skyrocket their CSAT score? By writing a fantastic work experience section. Especially since 84% of recruiters claim it’s the critical part of your resume.

How to write a perfect customer service associate job description for a resume:

• Built each entry by listing the company name, job title, and dates. How far back to go on a resume depends on how relevant your achievements are to the job you’re applying for.
• Use bullet points to highlight your professional achievements in each position to boost the readability of your resume.
• Quantify your accomplishments with numbers or percentages to show your impact in previous roles.
• Mention your promotions and additional responsibilities to show your professional development.

Pro Tip: It’s essential to use relevant keywords on a resume . You’ll find them in the job description. They will allow you to tailor your resume better and pass the ATS resume scan, which is used to filter irrelevant candidates early in the application process.

4. Show Your Education on Your Customer Service Associate Resume

You know the value of NPS. You should also know that a good resume is more likely to be recommended to the next person in the company. Perhaps your direct manager, who will invite you for a job interview? To boost those chances, let’s work on your next resume section.

How to create a great education section for a customer service associate resume:

• List only the highest degree on a resume , including college name, location, and years. But do it only if you already have a lot of relevant experience.
• Mention the same thing, but add an expected graduation date if you’re still studying and have an unfinished college degree .
• Put your GPA on a resume if it equals or exceeds 3.5.
• Add some extra information, such as relevant coursework or extracurricular activities .

Is high school the highest level of your completed education? That's not a problem. Read more: How to Write a High School Resume

When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check . Start building a professional resume template here for free .

When you’re done, Zety’s resume builder will score your resume and our resume checker will tell you exactly how to make it better.

5. Highlight Relevant Skills in Your Customer Service Associate Resume

Your professional skills might set you apart from other candidates. And being a customer service associate requires a particular set of skills. You know better than I do how patient and empathetic you must be 24/7 to succeed.

What skills to put on a resume for a customer service associate:

• Technical Skills : The systems and software you know can make you a valuable asset from day one.
• Soft Skills : Those skills are your must-haves. Empathy and patience are only two of your remarkable customer service skills .

Let’s see some examples:

Customer Service Associate Resume Skills

• Attention to Detail
• Problem-Solving Skills
• Active Listening
• Critical Thinking
• Decision Making
• Building Customer Loyalty
• Computer Skills
• Adaptability Skills
• Interpersonal Skills
• Communication Skills
• People Skills
• Customer Support
• Teamwork Skills
• CRM Systems
• Documentation Skills

Pro tip: To find the correct set of skills for the job you’re after, list all of yours. Then read the job ad and highlight those required for the role. See which skills overlap. These are the necessary skills for this resume. Add some more from the list above, but don’t go over ten bullet points.

6. Include Additional Sections in Your Customer Service Associate Resume

Did you know that according to the Bureau of Labor Statistics , the employment of customer service representatives is projected to decline by 5% by 2032? While employment is dropping, you must show how great you are in all aspects. And that means adding some extra information to a resume .

What else can you include in a resume for a customer service associate:

• Certifications on a resume are a step higher on the customer service competency ladder and can be your winning point in the application process.
• Courses on a resume demonstrate your commitment to continuous learning and growth in your field.
• Volunteer work never fails to impress. Plus, if you’ve worked with people, it easily proves your people skills.
• Language skills can prove you can operate with more than only English-speaking clients, which makes hiring you a great business opportunity for the company to grow in new markets.
• Resume hobbies and interests showcase your personality and skills and can be great conversation starters.

Pro tip: Having trouble fitting additional sections on your resume? Try some professional resume templates that are ready to use and easy to adjust.

7. Add a Compelling Cover Letter to Your Customer Service Associate

With all these resume tips, you’d probably reduce uninterested employers' churn to zero. However, to make sure that happens, you need to add one more thing to that equation. And that thing is your cover letter .

How to write a great cover letter that will accompany your customer service associate resume:

• Select an elegant cover letter format that will match your resume. It shows you pay attention to detail a lot.
• Start your cover letter with a compelling opening line to grab the reader's attention and keep them interested in reading further.
• Use impressive accomplishments to demonstrate how your experience and skills will help the company succeed. That’s the best way to sell yourself on a cover letter .
• End your cover letter by offering value and including a call to action, inviting the reader to take the next steps in considering you for the role.

Wondering whether your cover letter is too long or perhaps too short? Read our guide and learn more: Ideal Cover Letter Length

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here.  Here's what it may look like:

See more cover letter templates and start writing.

Do you have any thoughts on crafting a standout customer service associate resume? Share them in the comments section below!

About Zety’s Editorial Process

This article has been reviewed by our editorial team to make sure it follows Zety's editorial guidelines . We’re committed to sharing our expertise and giving you trustworthy career advice tailored to your needs. High-quality content is what brings over 40 million readers to our site every year. But we don't stop there. Our team conducts original research to understand the job market better, and we pride ourselves on being quoted by top universities and prime media outlets from around the world.

• https://www.shrm.org/topics-tools/news/talent-acquisition/recruiters-say-experience-top-factor-applicant-evaluation
• https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm

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Resume Worded   |  Proven Resume Examples

• Resume Examples
• Administrative Resumes
• Customer Service Resume Guide & Examples

Customer Service Associate Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• Customer Service Associate
• Customer Service Advisor
• Customer Support Specialist
• Customer Success Associate
• Client Service Specialist
• Client Success Associate

Get advice on each section of your resume:

Jump to a resource:

• Customer Service Associate Resume Tips

Customer Service Associate Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., customer service associate resume sample.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

We're just getting the template ready for you, just a second left.

Recruiter Insight: Why this resume works in 2022

Tips to help you write your customer service associate resume in 2024,    list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Customer Service Advisor Resume Sample

Customer support specialist resume sample, customer success associate resume sample, client service specialist resume sample, client success associate resume sample.

We spoke with hiring managers at companies like Amazon, Apple, and Walmart to gather their best tips for writing a customer service associate resume. They've seen thousands of resumes throughout their careers and know exactly what makes a candidate stand out. Here are their top 6 tips for crafting a resume that will get you hired in a customer service role.

   Highlight your communication skills

As a customer service associate, your primary responsibility is to communicate with customers effectively. Showcase your communication skills by:

• Resolved 90% of customer complaints through active listening and clear communication
• Maintained a 95% customer satisfaction rating by providing empathetic and personalized support
• Collaborated with cross-functional teams to implement process improvements, resulting in a 20% reduction in customer wait times

Avoid simply listing 'communication skills' without providing context or examples. Instead, demonstrate how you've used your communication abilities to achieve tangible results.

   Quantify your achievements

When describing your accomplishments, use numbers and metrics to quantify your impact. This helps hiring managers understand the scale and significance of your contributions.

• Helped customers with their inquiries
• Handled customer complaints and issues

Instead, provide specific details and measurable outcomes:

• Assisted an average of 50 customers per day, resolving their inquiries and concerns
• Handled 100+ customer complaints monthly, achieving a 95% resolution rate within 24 hours

   Tailor your resume to the job description

Customize your resume to align with the specific requirements and keywords mentioned in the job posting. This shows that you've taken the time to understand the company's needs and how you can contribute.

For example, if the job description emphasizes 'problem-solving skills,' highlight instances where you've successfully resolved complex customer issues:

• Investigated and resolved a recurring technical issue affecting 500+ customers, resulting in a 30% reduction in related support tickets

   Showcase your customer service training and certifications

Include any relevant customer service training, workshops, or certifications you've completed. This demonstrates your commitment to professional development and industry best practices.

• Completed a 40-hour customer service excellence training program, learning advanced techniques for handling difficult customers and improving satisfaction metrics
• Earned a Customer Service Certification from the Customer Service Institute of America (CSIA)

   Emphasize your ability to work in a team

Customer service often involves collaborating with colleagues and other departments to resolve issues and improve processes. Highlight your teamwork skills and experience:

• Collaborated with the product development team to provide insights from customer feedback, resulting in 3 key product improvements
• Participated in a cross-functional team that implemented a new CRM system, reducing customer response times by 25%

Avoid generic statements like 'works well in a team.' Instead, provide concrete examples of how you've contributed to team success.

   Demonstrate your problem-solving skills

Employers value customer service associates who can think critically and solve problems independently. Showcase your problem-solving abilities through specific examples:

Developed a troubleshooting guide for common technical issues, reducing the average handle time for related calls by 2 minutes and improving first-call resolution rates by 15%.

Highlight instances where you've gone above and beyond to find creative solutions for customers, demonstrating your resourcefulness and dedication to customer satisfaction.

Writing Your Customer Service Associate Resume: Section By Section

  summary.

A resume summary, also known as a professional summary or summary statement, is a 3-5 sentence overview of your professional experience, skills, and achievements. It's an optional section that can be beneficial for customer service associates who want to provide additional context about their career or highlight key qualifications that may not be immediately apparent from their work history. However, it's important to note that a summary is not a necessity, and you should never use an objective statement in its place.

When crafting your summary, focus on showcasing your most relevant skills, experiences, and accomplishments as they relate to the customer service associate role. Avoid repeating information that's already included in other sections of your resume, and keep it concise – aim for no more than a short paragraph. Remember, your entire resume is essentially a summary of your qualifications, so this section should only be used to provide additional insight or context.

To learn how to write an effective resume summary for your Customer Service Associate resume, or figure out if you need one, please read Customer Service Associate Resume Summary Examples , or Customer Service Associate Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service associate position, it's crucial to tailor your language and examples to the specific role and industry. Instead of using generic statements that could apply to any job, focus on highlighting skills and experiences that are directly relevant to customer service.

• Experienced professional with a proven track record of success in various industries. Skilled in communication, problem-solving, and teamwork.

While this example showcases some important skills, it doesn't provide any context specific to customer service. Instead, try something like:

Customer-centric professional with 5+ years of experience in resolving complex client issues and improving satisfaction rates. Adept at communicating with customers across multiple channels, including phone, email, and live chat. Committed to providing efficient and personalized solutions to enhance the customer experience.

2. Quantify your achievements

When possible, use numbers and metrics to quantify your achievements and demonstrate your impact in previous customer service roles. This helps hiring managers better understand the scope of your responsibilities and the value you can bring to their organization.

For example, instead of saying:

• Handled customer inquiries and resolved issues in a timely manner
• Managed a daily average of 50+ customer inquiries, consistently resolving issues within a 24-hour timeframe and maintaining a 95% customer satisfaction rating

By providing specific numbers, you give context to your accomplishments and make your contributions more tangible to potential employers.

  Experience

The work experience section is the heart of your resume as a customer service associate. It's where you'll highlight your most relevant and impressive professional experiences. Hiring managers want to see that you have a proven track record of success in customer-facing roles.

In this section, we'll break down the key steps to writing a compelling work experience section that will catch the attention of recruiters and hiring managers.

1. Use strong, customer service-oriented action verbs

When describing your past roles and accomplishments, use powerful action verbs that are relevant to customer service. This helps paint a vivid picture of your skills and experience. For example:

• Resolved an average of 50+ customer inquiries per day via phone, email, and live chat
• Collaborated with cross-functional teams to implement process improvements that reduced average call handle time by 15%
• Mentored and trained 5 new customer service representatives on company policies and best practices

Avoid bland or overused verbs that don't convey much meaning, like this:

• Worked on customer issues
• Helped customers
• Answered questions

2. Quantify your impact with metrics and numbers

Whenever possible, use hard numbers to quantify your achievements and give them more weight. This helps hiring managers understand the scope and impact of your work. For example:

• Maintained a 95%+ customer satisfaction rating over 12 months
• Upsold customers on premium products, increasing revenue by $5K per month
• Resolved 1000+ customer tickets as part of a 5-person support team

If you don't have access to exact metrics, you can still provide numerical context:

• Handled a high volume of 50+ daily customer calls
• Regularly exceeded team KPIs for response time and resolution rate
• Processed dozens of returns and exchanges per shift

3. Highlight your career progression and promotions

Hiring managers love to see candidates who have grown and advanced in their customer service careers. If you've been promoted or taken on increasing responsibility, make that clear in your work experience section.

Customer Service Representative, Acme Inc., June 2018 - Dec 2020 - Promoted within 18 months from Customer Service Representative to Senior Customer Service Representative, taking on additional responsibilities including mentoring new team members and handling escalated customer issues - Acted as the first point of contact for a client base of 1000+ customers, resolving inquiries and complaints via phone, email and live chat - Collaborated with the sales team on outreach campaigns that contributed to a 10% increase in customer retention year-over-year

4. Tailor your bullet points to the job description

While it's great to show a variety of customer service experience on your resume, you should prioritize the skills and qualifications that the job description calls for. Review the posting and try to mirror the language it uses.

For example, if a job description repeatedly mentions 'customer retention', then highlight experiences like this:

• Implemented a new customer follow-up process that increased retention by 15%
• Analyzed customer churn data to identify at-risk accounts and proactively reach out with targeted offers, resulting in $50K in saved revenue

Avoid highlighting less relevant skills that the job description doesn't focus on, like this:

• Processed 50+ invoices and expense reports per day
• Managed office supply inventory and vendor relationships

  Education

Your education section plays a key role in your customer service associate resume. It shows hiring managers that you have the necessary knowledge and training for the job. Follow these tips to write an effective education section that will help you stand out.

1. List your highest degree first

Start your education section with your highest degree, such as a bachelor's or associate degree. If you have multiple degrees, list them in reverse chronological order (most recent first).

Here's an example of how to format your degree:

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2020

If you didn't complete a degree program, you can still list relevant coursework or training:

• Completed 60 credits towards Bachelor of Science in Business Administration
• Relevant coursework: Customer Service, Sales, Marketing

2. Include relevant certifications

In addition to your formal education, include any relevant certifications you have earned. This can help you stand out from other candidates and show your commitment to the customer service field.

Some examples of relevant certifications for customer service associates include:

• Certified Customer Service Professional (CCSP)
• Help Desk Institute (HDI) certification
• Zendesk Customer Service Certification

Be sure to list the full name of the certification, the issuing organization, and the date you earned it.

3. Keep it concise for senior roles

If you are a senior-level customer service associate with many years of experience, you don't need to include as much detail in your education section. Hiring managers will be more interested in your work history and accomplishments.

Here's an example of what not to do:

Bachelor of Arts in English University of Texas at Austin Graduated: May 1995 Relevant coursework: Composition, Literature, Creative Writing GPA: 3.8

Instead, keep it short and sweet:

B.A. in English, University of Texas at Austin

  Skills

The skills section of your resume is a critical component that showcases your abilities and qualifications to potential employers. As a customer service associate, it's essential to highlight the specific skills that are relevant to the job and demonstrate your expertise in these areas. In this section, we'll guide you through the process of crafting a compelling skills section that will catch the attention of hiring managers and help you stand out from other applicants.

1. Identify key customer service skills

Before you start writing your skills section, take some time to review the job description and identify the key skills that are required for the position. As a customer service associate, some of the essential skills you may want to highlight include:

• Communication
• Problem-solving
• Conflict resolution
• Time management
• Product knowledge

By including these skills in your resume, you'll demonstrate to potential employers that you have the necessary qualifications to excel in the role.

2. Use industry-specific terminology

To make your skills section more impactful, use industry-specific terminology that resonates with hiring managers in the customer service field. This will show that you have a deep understanding of the industry and are familiar with the language used in the profession.

For example, instead of simply listing "problem-solving," you could say:

Troubleshooting Issue resolution Root cause analysis

By using these terms, you'll demonstrate your expertise and make your skills section more compelling to potential employers.

3. Tailor your skills to the job description

One of the most important things you can do when writing your skills section is to tailor it to the specific job you're applying for. Many companies use Applicant Tracking Systems (ATS) to screen resumes and filter out candidates who don't have the skills they're looking for.

To ensure that your resume makes it past the ATS and into the hands of a hiring manager, carefully review the job description and include the specific skills and keywords that are mentioned. For example, if the job description says that the ideal candidate should have experience with "customer relationship management (CRM) software," be sure to include that exact phrase in your skills section.

Generic skills section: Customer service Communication Problem-solving

Tailored skills section: Proficient in Salesforce CRM software Effective verbal and written communication Proven track record of resolving customer issues

4. Quantify your skills with metrics

Whenever possible, quantify your skills with specific metrics or examples that demonstrate your impact in previous roles. This will help hiring managers understand the depth of your experience and the value you can bring to their organization.

For example, instead of simply listing "problem-solving" as a skill, you could say:

Resolved an average of 50 customer inquiries per day Reduced customer churn rate by 15% through proactive outreach Maintained a 95% customer satisfaction rating

By providing specific numbers and examples, you'll make your skills section more impactful and memorable to potential employers.

Skills For Customer Service Associate Resumes

Here are examples of popular skills from Customer Service Associate job descriptions that you can include on your resume.

• Technical Support
• SME management
• Customer Relationship Management (CRM)
• Customer Experience

Customer Service

• Salesforce.com
• Social Media
• Customer Support

Skills Word Cloud For Customer Service Associate Resumes

This word cloud highlights the important keywords that appear on Customer Service Associate job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, cloud developer.

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Resume Guide: Detailed Insights From Recruiters

• Customer Service Resume Guide & Examples for 2022

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•  Find the Customer Service Associate skills your resume is missing.

•  Get rid of hidden red flags the hiring managers and resume screeners look for.

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Customer Service Associate Resumes

• Template #1: Customer Service Associate
• Template #2: Customer Service Associate
• Template #3: Customer Service Advisor
• Template #4: Customer Support Specialist
• Template #5: Customer Success Associate
• Template #6: Client Service Specialist
• Template #7: Client Success Associate
• Skills for Customer Service Associate Resumes
• Free Customer Service Associate Resume Review
• Other Administrative Resumes
• Customer Service Associate Interview Guide
• Customer Service Associate Sample Cover Letters
• Alternative Careers to a Customer Support Representative
• All Resumes
• Resume Action Verbs

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10 Customer Service Associate Resume Examples for 2024

Capturing the essence of a customer service associate role on paper means showcasing expertise in client interactions with a focused, clear resume. In the following pages, find samples and tactics to present your experience and skills in a way that speaks directly to hiring managers. We cover essential topics from listing technical competences, such as CRM software proficiency, to highlighting your proven track record in problem-solving and customer satisfaction.

• 09 Apr 2024 - 1 new resume template (Customer Support Coordinator - Telecommunications) added
• 01 Apr 2024 - 1 new section (Show achievements, not duties) added
• 24 Mar 2024 - 1 new resume template (Lead Customer Relations Representative - Retail Industry) added
• 16 Mar 2024 - 1 new section (Essential skills for customer service roles) added
• 08 Mar 2024 - 1 new resume template (Client Relations Manager - Financial Services) added
• 29 Feb 2024 - 1 new section (Quantify your customer service impact) added
• 21 Feb 2024 - 1 new section (Make your resume job-specific) added
• 13 Feb 2024 - 1 new section (Beat the resume screeners) added
• 05 Feb 2024 - 4 new sections, including 'Breaking into customer service', added
• 05 Feb 2024 - 5 new resume templates, including Customer Service Specialist, added
• 03 Feb 2024 - Article published
• 31 Jan 2024 - Resumes approved
• 29 Jan 2024 - First draft complete

  Next update scheduled for 17 Apr 2024

Here's what we see in standout resumes for customer service roles.

Show Your Impact With Numbers : The best resumes show real impacts using percentages of customer satisfaction increase , average call handling time , number of support tickets resolved daily , and customer retention rates . Numbers help you show how you made a difference.

Match Skills To The Job Description : Include skills you have that are also in the job description. Popular ones are CRM software proficiency , data entry speed , product knowledge , issue resolution , and order processing . Choose the ones that match and show your strengths.

Effective Resume Phrases : Good resumes include phrases like resolved customer issues , managed high call volumes , ensured customer satisfaction . These show you understand key parts of the job.

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Customer Service Associate Resume Sample

Ordering your education section.

Choose the best position for your education section based on your work history and experience. If as a customer service associate, you are fresh out of school or have recently completed additional studies, then emphasize your new knowledge and skills by listing education first.

But if you've been in the workforce for some time or you're currently still working, showcasing your hands-on experience at the top is more beneficial. Remember, the goal is to highlight your most impactful qualifications first.

Breaking into customer service

Breaking into a customer service role isn’t all about qualifications. It's equally important to display your soft skills, like communication, empathy, and problem-solving. These show your ability to engage with customers effectively and address their needs.

Additionally, mention any relevant parts of your personal life that demonstrate these skills. For example, volunteering at a helpline or community center.

Ideal resume length

Resumes need to be concise yet comprehensive. If you're an entry or mid-level customer service associate with less than 10 years of experience, aim for a one-page resume. This allows potential employers to get a fast overview of your abilities.

However, if you're applying for a senior position or you have considerable experience in customer service, allowing for a two-page resume can give you the space to show off your achievements and skills in greater detail.

Entry Level Customer Service Associate Resume Sample

Highlighting relevant experience.

When it comes to applying for a customer service associate role, always highlight any experience related to customer satisfaction. This could be as short as an internship or prior job positions where you had customer-facing responsibilities.

Showcase specific instances where you managed to handle difficult situations, improve customer satisfaction, or upsell a product or service. This will demonstrate your capability and commitment to excellent customer service.

Senior Customer Service Supervisor Resume Sample

Beat the resume screeners.

When you apply for a job as a customer service associate, your resume may be read by a computer before a person sees it. This system is called an Applicant Tracking System (ATS). To pass this step, you need to know a few things.

First, use standard job titles. The ATS looks for familiar titles. So, instead of 'customer happiness expert,' say 'customer service representative.' Next, match your skills to the job description. If the job asks for 'excellent communication skills,' make sure you list that exact phrase in your resume.

• Use a clear, simple resume layout. Fancy designs can confuse the ATS.
• Include keywords from the job ad, like 'customer support,' 'problem-solving,' or 'data entry,' to show you fit the job.

Career Switcher: Administrative Assistant to Customer Service Associate Resume Sample

Make your resume job-specific.

When you apply for a customer service role, your resume should show skills and experience that match what the job needs. You want to show you can handle tasks that come your way and make customers happy.

• List any customer service software you've used, like Zendesk or Salesforce .
• If you've been in charge of a team before, mention the number of people you managed.
• If you're coming from another job area, talk about how you worked with people or solved problems. For example, mention time spent handling customer inquiries.

Customer Service Specialist Resume Sample

Show achievements, not duties.

Highlighting your achievements on your resume rather than listing your duties is a key way to stand out. As someone who might interact with customers, you need to show how you’ve made a positive impact, not just list the tasks you were assigned. Remember, it's about what you have accomplished due to your actions.

For example, instead of writing, 'Answered customer inquiries,' transform this duty into an achievement by quantifying your performance: 'Resolved customer inquiries with a 95% satisfaction rate, contributing to a 10% increase in customer loyalty.'

Another duty might be 'Managed product returns.' An accomplishment-focused version would be, 'Streamlined the return process, reducing average handle time by 30% and improving customer feedback scores.'

Client Relations Manager - Financial Services Resume Sample

Essential skills for customer service roles.

When you're applying for a customer service job, it's good to show the right skills on your resume. Here is a list of skills that are important for this type of work. Remember, you don't need to have all of them, but pick the ones that best match your experience and the job you want.

• Active listening
• Conflict resolution
• CRM software proficiency
• Issue tracking systems
• Order processing
• POS systems knowledge
• Product knowledge
• Technical support
• Time management

Put these skills in a special section on your resume. This helps computer programs used by employers, called ATS, find your resume. Make sure you use the right words from the job ad. This is how the ATS knows you have the skills for the job. If you know how to use a specific tool or system, like a certain CRM, add that too. This shows you are ready to work with the tools the job uses.

Also, if you have worked in a similar role before, show how you used these skills in your past jobs. This can be in your job descriptions. It helps the employer see you can do the work they need.

Lead Customer Relations Representative - Retail Industry Resume Sample

Quantify your customer service impact.

When you craft your resume, show your impact with clear numbers. This helps hiring managers see the value you can bring to their team. Think about the ways you have helped customers and the business.

Here are some examples:

• Highlight how many customer inquiries you handle daily or weekly to show your ability to manage volume efficiently. For example, 'Managed 50+ customer inquiries daily with a 98% satisfaction rating .'
• Show how you improved processes by stating how much time you saved. If you suggested a new greeting that cut call times, you could say, 'Introduced a new greeting script that reduced average call duration by 20% .'

Even if you are not sure about exact numbers, you can estimate based on your experience. If you helped reduce customer support issues, think about the before and after. You might say, 'Helped decrease monthly customer support issues by 30% through effective problem-solving skills.'

Remember to include how you met or exceeded targets. For instance, 'Consistently surpassed monthly customer service targets by 10% .' These numbers make your achievements more real and convincing.

Customer Support Coordinator - Telecommunications Resume Sample

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Customer Service Associate Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer service associate job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Provides information regarding Magellan?s in-network and out-of-network reimbursement rates and states multiple networks to providers
• Refers callers requesting provider information to Provider Services regarding Magellan?s professional provider selection criteria and application process
• Works on process improvement and other projects under the supervision of the Customer Service Lead/Supervisor/Manager
• Education Assistance, Adoption Assistance, and Commuter Assistance
• Receive and review individual performance metric reports and action plan with manager to understand individual performance
• Performs filing, daily paperwork, processes bids,makes claims for damaged freight, resolves order,processes returns, issues credits owed
• Contribute to work systems improvement of the department by identifying barriers and providing input to solutions
• You will create rapport with our clients ensuring we deliver on our vision of becoming the world’s best interior design firm
• Process customer transactions and provide delivery status
• Service Standards: Exceed Expectations, Deliver Value and Develop relationships
• Perform other job-related duties as assigned
• Perform other duties as assigned
• Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
• Driving Sales:Educate, inform and share knowledge with customers and other associates
• Provide a high level of responsiveness when working with account officers regarding a customer relationship
• Provide advanced search assistance to our Private Markets and WSJ Pro customers
• Provide guidance to global team members that assist with first level Private Markets and WSJ Pro support
• Flexibility and willingness to work any schedule
• Assist in the training of new operations staff
• Assist with scheduling shifts
• Work with Sales in identifying opportunities within accounts
• Highly productive with a strong attention to detail, excellent time management, planning and organisational skills
• Excellent planning and organisational skills, strong attention to detail and the ability to approach each investigation using own judgement
• +Computer proficiency and keyboarding skills. Ability to type quickly and accurately
• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
• +Excellent problem solving skills and ability to think quickly and logically
• Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to its’ customers
• +Knowledge of basic accounting skills to perform basic mathematical calculations
• You learn quickly, have the ability to multi-task, and are adaptable to change
• Capability to learn process quickly and good multi tasking skills
• Ability to think like the financial professional and customer, with a passion to deliver top quality service

15 Customer Service Associate resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, customer service associate employee services contact center resume examples & samples.

• Provide telephone support to Field and Corporate employees on forms processing and subject area questions to first call resolution
• Support and educate internal business partners with GapWeb navigation questions regarding Employee Discount, Manager Self Service, Timesheets and the Benefits portal
• Maintain high customer service standards
• Contribute to the team by demonstrating creativity, initiative and flexibility
• Assume ownership and responsibility for team goals and direction
• Support all department policies and procedures such as confidentiality, authorized approval signatures, and proper handling of documents
• Supports CSSC vision of Customer Service, Continuous Improvement and Cultivating Talent
• Accountable for delivering excellent service to our customers
• Responsible for identifying and acting upon opportunities for improvement
• Takes responsibility for, and engages manager/supervisor in, managing career growth and skills development
• Perform all other projects as assigned by management
• Contribute to the department's health and success beyond your daily roles and responsibilities through participation in your choice of structured action teams or structured individual contribution
• Bi-lingual (English/Spanish) required
• Must adhere to assigned work schedule; Ability to work an 8a-5p shift, Monday to Friday
• Excellent customer service philosophy based on speed, accuracy, and integrity
• Ability to work on and organize several tasks concurrently/multi-task
• Technical aptitude and analytical skills
• Good written and verbal communication skills; high level of emotional intelligence
• Ability to work with all levels of management and field personnel
• Basic to intermediate Word, Excel, and Outlook skills
• PeopleSoft experience a plus
• Human Resources, Benefits, Payroll and systems experience ideal
• Gap Inc. Field experience a plus

Customer Service Associate Resume Examples & Samples

• College degree preferred and appreciated
• Self-motivated and results oriented
• Organization- responsible for maintaining all RA approvals on file
• Microsoft Outlook

Telephone Customer Service Associate Resume Examples & Samples

• Solid understanding of the Inbound Call Center industry
• Ability to maintain high productivity standards
• Self-motivated
• Results-oriented
• Excellent PC and communication skills
• Capability to deviate from standard screens, scripts and procedures
• 1+ years of telephone sales experience and/or
• Speed of handling calls

O&t-customer Service Associate Resume Examples & Samples

• You will answer all incoming calls; assess customers' enquiries and provide resolution. In addition, you will update and/or perform on-line maintenance on system terminals as immediate response to customers' requests; ensure effective and timely follow-up as promised to customers; process financial entries/adjustments on customers' accounts if necessary
• You will also promote Citibank products/services/benefits to potential customers; perform anti-attrition activities; cross selling of Bank Products, Bank Channels; and other initiatives that the business deems important
• Other duties include providing daily productivity and MIS records of problems and inquiries handled for Management review; and maintaining positive service traits
• Ability to spend up to 100% of work time standing or moving about the departments within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis
• Adherence to Company policy and procedures is required
• Basic math and reading skills, legible handwriting, and attention to detail
• Ten key calculator skills, Windows based systems comfort level
• Ability to work as part of a team and interact effectively with others
• Critical features of this job are described within this job description. Job responsibilities may change at any time due to business needs
• Please discuss requests for reasonable accommodations with hiring manager

Defined Benefit Customer Service Associate Resume Examples & Samples

• · Customer relations skills with emphasis on maintaining customer loyalty, resolving customer complaints and creating positive, memorable customer experiences
• · Research and problem solving skills in order to surface an issue, analyze it and implement the most effective corrective action
• · Communication skills to present information to customers in a clear and concise manner
• · Team skills to contribute to the success of departmental goals and objectives
• · Knowledge of Transamerica Retirement Solution’s products, funds and system capabilities
• · Time management skills to handle diverse situations and high volumes
• · Ability to interpret contracts and plan documents to educate customers
• Resolving customer problems such as: debit card issues, account overdrafts, electronic disputes, online/mobile banking issues and service charge questions
• Providing customer support for online banking including: password/security question resets, bill pay questions, user login requests, funds transfers, browser issues and download questions
• Utilizing system software to respond to online messages/emails to answer questions, provide banking services and resolve customer service issues. Demonstrates strong oral and written communication skills
• College degree or equivalent business experience required
• Strong people skills
• Proven record of dependability. Punctual and reliable attendance of the service associates is critical to the success of a fast moving, inbound service center!
• Financial services industry knowledge is a plus. · Must be able to learn & retain a large amount of technical information in a relatively short period of time
• Actual shift assignments will not be determined prior to hire
• Effectively multi-task between picking orders and delivering a consistent customer experience by gaining trust and respect with our customer while on the sales floor
• Accurately pick, pack and ship fulfillment orders in a timely manner
• Maintain a clean and orderly work space for packing and shipping orders
• Work well with others to accomplish tasks, solve problems and achieve goals
• Treat our product with care and respect by maintaining a clean, neat and organized store
• Must have computer skills; be familiar with Microsoft Word and Outlook and the ability to read and reply to online orders
• Ability to work well with all levels of management
• Ability to prioritize and manage multiple tasks efficiently
• Work varying hours and schedules as required, including nights, weekends, and holidays

Float Customer Service Associate Resume Examples & Samples

• This is a Float position for the Peninsula Region which covers Wicomico, Worcester and Somerset counties in Maryland and Accomack county in VA
• This position would be housed out of the Linden Avenue branch in Pocomoke City, MD and cover branches in Princess Anne, Pocomoke City and Crisfield in Maryland and Oak Hall and Chincoteague in Virginia
• Reliable transportation is required

Customer Service Associate, Kenwood Branch Resume Examples & Samples

• At least 2 years of customer service experience in a financial services, sales or retail industry is preferred
• Prior experience in being evaluated by customers is preferred
• Able to work evenings and weekends depending on branch needs is required
• Adhere to established procedures and guidelines while providing quality customer service in order to meet/exceed department standards
• Utilize all tools to properly support, action and document all related questions and needs
• Multi-task across several computer programs to respond to customer inquiries
• Consistent adherence to Scheduling and Attendance policies
• Must possess a clear speaking voice, strong verbal communication skills and a positive presence of self
• Ability to multi-task and make decisions based on the customer’s needs
• Basic skills in a Windows environment; however strong keyboard skills are required

Eur Customer Service Associate Resume Examples & Samples

• Research escalated accounts payable (including internal expense reports), and procurement issues using available system resources. Includes payments made, purchase orders, goods receipts, vendor records, payment deductions, open and closed invoices, check remittance, and discrepancies
• Document calls, tickets, resolution, status, and escalations in existing databases (call logs and reports)
• Perform analyses on extracted data to audit and identify unusual activity (i.e. duplicate payments or vendors, significant or large transactions, etc.)
• Meet all assigned Service Level agreements
• Special projects as assigned
• Maintain order shipping log for all accounts and update weekly
• Work in conjunction with Buyers, Sales Directors and NJ Distribution team to release goods from Italy, and then to our customers
• Guarantee the timely receipt of seasonal purchase orders and store distributions
• Guarantee flow of information between NJ Operations Team and Regional Buyers
• Monitor the flow of goods to insure on-time delivery
• Guarantee same-day entry of stock special orders
• Field calls on general product inquiries and order shipping status
• During and prior to selling campaigns assist with sample check-in; organizing swatches and color copies for customer orders and assist Sales Team with Accounts during market appointments
• Strong organizational skills and ability to multi-task
• 1 year fulltime and/or internship related experience

Senior Customer Service Associate Pol U Resume Examples & Samples

• Knowledge of life insurance, COMMAND and mutual fund products a plus
• Must be customer focused and service oriented
• Knowledge of Microsoft Word and Excel a plus
• Ability to effectively manage multiple tasks to meet established deliverables
• Knowledge of product specific systems, i.e., AOS, Clarify, CFE, Service.Ability, etc. and associated transaction processing a plus

Tech Support / Customer Service Associate Resume Examples & Samples

• Two or more years customer service experience, call center experience is preferred
• Intermediate to advanced computing skills, with the ability to utilize multiple applications simultaneously in a Windows environment
• Strong communication and interpersonal skills: professional, courteous, friendly, warm, empathetic, level-headed and composed
• Strong problem solving skills and ability to make swift, sound judgments
• We are open 24/7/365, therefore schedule flexibility is required based on business needs, and you might be required to work holidays and at least one weekend day
• Must be able to attend a full-time training class for 4 weeks, Monday through Friday
• Initiate and maintain professional and effective communication
• Detail oriented with the ability to multi-task
• Proficient in Microsoft Outlook, Word and Excel programs
• Strong planning and prioritization skills
• High level of confidentially and professionalism
• Ability to perform in a fast-paced environment
• Ability to work limited nights and weekends

Customer Service Associate Dms Al Resume Examples & Samples

• 5+ years of customer service experience required
• Financial services industry knowledge is a plus
• Must be able to learn & retain a large amount of technical information in a relatively short period of time
• Must be receptive to detailed and frequent performance feedback
• Proficiency with a keyboard and window-based applications, including Internet
• Ability to excel in a team environment, as well as work well independently
• Ability to think like the customer and financial professional, with a passion to deliver top quality service
• Job offer is contingent upon successful completion of pre-hire requirements
• The call center is open from 6am AZ time to 11pm ET Monday through Friday. To be considered, candidates must have the flexibility to be able to work any of the shift times within those hours. Actual shift assignments will not be determined prior to hire
• This position (and training) will be located at Prudential's office in Scottsdale, AZ

Customer Service Associate New W Resume Examples & Samples

• Ability to prioritize and effectively meet production, quality and service standards
• Typing, editing and proofreading skills
• Ability to multi-task in a production environment
• Ability to interpret and apply New Business rules and procedures as well as indepth knowledge of PLUS and PIWD environments
• Demonstrated analytical and decision making skills
• Ability to work effectively both independently and as a team member
• Proven advanced analytical and decision making skills
• Ability to co-ordinate workflow
• Work with CSO/Branches globally to obtain answers/solutions for clients’ queries that are outside of Western Europe, based on their interaction with Citi’s global footprint
• Ensure incoming enquiries into the Dublin Service Centre are dealt with in an efficient and effective manner
• Support and strengthen customer needs in an efficient, effective and professional manner and handle exceptional requests when required
• Review and resolve problems relating to Funds Transfers by conducting necessary analyses and communicating resolution to the customer
• Service specific customer enquiries accurately and in a timely manner in line with departmental standards
• Opportunity to work with various Citi branches and Products
• Build a global profile
• Act as their ‘Single Point of Contact’ for all their queries globally
• Drive client satisfaction for given portfolio – including regular proactive calls and visits where required
• Proactively inform customer about problems (system failures, market issues) and provide regular updates to resolution of issue
• Co-ordinate and control special transactions (mergers/acquisitions/tax payments etc) where applicable
• Ensure adherence to all departmental standards/KPI’s and ensure a pristine control environment maintained at all times
• Experience of successfully building a trusted network of people who have assist them in achieving their goals
• Experience working with a diverse range of cultures and being able to adapt to the localized methods of communication
• Fluency in English is essential and 1 European language where required (2 is advantageous)
• Knowledge of Citi systems and platforms dvantageous (Citi FT, Flexcube, STaRS, LMS)
• Must have proficient use of all Microsoft Applications ( Word, Excel, Access, PowerPoint),with very strong computer/technical skills
• Experience in a fast paced team environment,with being a senior member or SME in this team being an advantage
• Minimum Leaving Certificate/or Equivalent
• 3rd Level qualification required, preferably in
• Business / Finance discipline
• (Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience)
• Shift: Day Job – shifts staggered between 7.30am – 6pm
• Travel: Yes
• Professionalism and Integrity
• Values Diversity
• Proactive approach to additional tasks or projects
• Is comfortable in leading and training junior members of the team
• Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success
• Ability to interpret and apply rules and procedures
• Experience in a productivity and quality standards environment
• Ability to adhere to compliance regulations and privacy policy
• Strong computer skills (word/excel) proficiency with a keyboard
• Ability to excel in a team environment as well as work independently
• Must be customer focused and results oriented
• Ability to recognize inaccurate transactions and take appropriate corrective actions
• Strong organization and prioritization skills
• Experience with multi tasking and managing change
• Proven record of dependability and self motivation skills
• LTC industry knowledge is a plus. · Must be able to learn & retain a large amount of technical information in a relatively short period of time
• The LTC call center is open from 8am to 6pm Monday through Friday.To be considered, candidates must have the flexibility to be able to work any of the shift times within those hours. Actual shift assignments will not be determined prior to hire
• This position (and training) will be located at Prudential's office in Dresher, PA

Gcas Customer Service Associate Resume Examples & Samples

• Evaluate and determine the nature of each call and determine the appropriate action to complete the call
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third Party Service Provider
• Typically requires a minimum of 1-2 years experience in a customer service environment
• Able to navigate through the internet
• Act as first point of contact to members and visitors at the front desk as they arrive at LMHQ
• Give information to guests on LMHQ and its unique mission
• Open and close LMHQ by following a procedural checklist. Ensure it is fully functional and report any hazards, liability and/or facility matters with recommendations to resolve issues
• Assist with membership and event administration and logistics including invoicing and registering guests upon arrival
• Solve member related issues while helping to manage space operations and maintenance to ensure highest level of member experience
• Facilitate administrative tasks including greeting and directing guests, answering phones, updating conference room bookings, provide overall support for various departments
• Fantastic customer service ethic and high expectations for quality
• Extremely organized, efficient, detail-oriented, and successful at meeting deadlines
• Excellent communication skills; written, verbal, speaking
• Creative problem solver
• Ability to manage multiple projects and work assignments from a variety of staff
• Excellent interpersonal skills with high level of professionalism
• Proficient in Microsoft Office suite
• Provide client with MIS/scorecards to enable them understand their transactional and inquiry activity. Host review calls to discuss and analyse these and work with clients to improve their productivity improve their productivity and usage of self-service tools where applicable
• Problem Solving: Superior investigative and analytical skills with proven ability to understand and interpret MIS and metrics
• Strong time management skills and ability to independently manage workload
• Proven ability to handle multiple priorities simultaneously, with quality results
• Proven record of dependability
• Proven self-motivation skills
• High level of comfort and familiarity with technology and ability to learn quickly
• Knowledge of microfiche and records management a plus

Seasonal Customer Service Associate Resume Examples & Samples

• Use engaging and professional communication skills in receiving and responding to calls and e-mails from boutique and e-commerce customers
• Investigate and resolve customer questions and concerns efficiently and compassionately
• Utilize effective time management and prioritization skills
• Handles customer issues within the best interest of the Company
• 2 years of experience in similar position
• Self-motivated and enthusiastic team player
• High level of confidentiality and professionalism
• Ability to interact in a courteous, helpful and professional manner
• Detail-oriented with the ability to multi-task
• One year of customer service experience
• Must be able to learn, retain and apply a large amount of technical information in a relatively short period of time
• Proficiency with a keyboard and Window-based applications
• Ability to elicit a callers needs with speed and composure
• Ability to make educated, customer-focused decisions
• Ability to excel in a team environment as well as work well independently
• Ability to think like the customer with a passion to deliver top quality service
• College a plus
• Associates degree or higher (Bachelor degree preferred)
• Proficient with Microsoft Excel and Word
• Possesses strong analytical, interpersonal and decision-making skills
• Able to act as claims processor and customer service representative

Annuities Customer Service Associate Resume Examples & Samples

• Position requires FINRA Series 6 and Series 63 license or to obtain license within 150 days of hire
• College degree is strongly preferred
• Proven record of dependability. Punctual and reliable attendance of the service associates is critical to the success of a fast moving, inbound service center
• Annuity/ financial services industry knowledge is a plus
• Strong relationship building skills
• Training class will be from 9am to 5:15 pm. Job offer is contingent upon successful completion of pre-hire requirements
• The Annuity call center is open from 8am to 7pm Monday through Thursday and from 8am to 6pm on Fridays. To be considered, candidates must have the flexibility to be able to work any of the shift times within those hours. Actual shift assignments will not be determined prior to hire
• Creating an environment of good customer service through ensuring customer transactions are processed accurately and efficiently, reinforcing Customer Service Desk standards and resolving customer problems
• Balances and processes refunds and media from sales and return registers
• Processes cash deposits and currency orders; completes and submits daily reports to Store Management and Cash and Sales Audit department
• Ensures that all cash handling procedures are done in accordance to policy and procedure as well as in a timely manner. Opens, closes and balances register and records information on a balance sheet
• Performs other duties such as assisting with cash pick-ups at the Point-of-Sale, greeting customers at assigned stations, assisting customers at Point-of-Sale, assisting with recovery in departments, and assisting in the preparation and taking of inventory
• Knowledge of Bank products and services and ability to refer products and services to the appropriate customer
• Knowledge of the Bank’s computer system to enter and retrieve customer information to effectively service the customer
• Knowledge of guidelines of when and how to complete Currency Transaction Reports (CTR), and responsible to request assistance and review prior completing
• Comply with over-ride or review decisions and signing authority as established by the CSM and/or in accordance with Bank procedures
• Responsible to order CSA’s own daily supply of cash, and verification of incoming cash
• Prepare system blotter to balance currency and coin in cash drawer at end of shift and compare with system totals
• Manage CSA’s differences according to Bank policy
• Comply with all Bank policies/procedures and all applicable federal and state laws and regulations
• 20100830 (20090427)
• Provide exceptionally solution-oriented customer service (“go the extra mile”) to consumers who call 1-888-PB-LILLY, email [email protected] or communicate using our Live Chat tool during the hours of operation. Maintain strict service level standards as defined (e.g., answer all emails within 24 hours of receipt)
• Respond to emails in Salesforce.com regarding return and exchange inquiries
• Provide phone support during peak seasons, as well as during the online sale in August and January each year
• Comply with all Company policies and procedures
• Excellent attention to detail, follow-up and organizational skills
• Exceptional “solution-oriented” nature
• Ability to handle difficult interactions with a direct consumer
• Strong and palpable “sense of urgency” for implementing courses of action
• The ability to perform a high volume of transactions accurately with limited supervision
• Comfort in dealing with new technology and systems
• The ability to perform multiple projects simultaneously and manage time effectively
• Minimum 1 year previous sales or customer service experience
• Comfortable using computer for data entry
• Pleasant, friendly, and engaging speaking voice
• Ability to communicate well over the phone and email
• Complete knowledge of the duties and responsibilities of a Customer Service Associate (CSA) I, and basic knowledge of the duties of other areas of the Retail Office such as the information desk, safe deposit area, vault room, etc
• Knowledge of the Bank’s computer system to enter and retrieve customer information to effectively service the customers
• Cashes checks, redeems US Savings Bonds, processes cash advances, processes withdrawals, and pays out money after verification of IDs, signatures and customer balances, and enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures
• Responsible for duties assigned by CSM (i.e. reconciliation of travelers’ checks, cash advances, US Savings Bonds sold, etc.)
• Participates in dual control procedures for removing cash and consignment items from cash vault, and removing and processing transactions from the night depository and Automated Teller Machines (ATM), including verifying cash and totals
• Comply with standards set to achieve high goals in the Customer Service Profile and Teller Management System Program, accomplishing quality, as well as cost-efficient, customer service
• Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as follow fraud prevention guidelines established to protect the Bank from unnecessary losses
• Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
• Working knowledge of computer with good data entry skills
• Attendance of In-Center Training (up to six weeks availability required)
• Minimum of two (2) years of previous sales and/or customer service experience is preferred

Accounts Payable Customer Service Associate Resume Examples & Samples

• Check and review rejection letters from the Porto Shared Service Center and resolve issues when applicable. Review all master data rejection issues and resolve
• Manage the Porto Communication mailbox. Handling of documents within workflow in a timely manner
• Manage the AP Inquiries mailbox. Answering all vendor and business emails in a timely manner and resolve all issues
• Create tickets for Master Data issues
• Create tickets to correct posting errors entered by the Porto Shared Service Center
• Process monthly AMEX invoices
• Manage monthly debit report processed by Porto Shared Service Center
• Manage monthly Workflow Open Item report processed by Porto Shared Service Center
• Reconcile accounts to Group reporting and resolve differences
• Reconcile AP Month end Reports for all company codes
• Ability to work in a fast paced and team-oriented setting
• Strong analytical skills and problem solving
• Strong Organizational Skills
• Exposure to SAP (preferred but not required)
• High School graduate
• Minimum two years experience in an office environment
• Highly motivated with the ability to work independently and in a team environment
• Ability to adapt, prioritize and change directions quickly
• Excellent interpersonal skills and ability to interact with all levels of staff and management
• Ability to learn, retain and keep technical information up to date
• Dependability, as well as ability to flex schedule and work overtime during peak volumes
• Excellent time management skills demonstrating the ability to work within deadlines
• Previous Life New Business Support experience would be beneficial
• Responsible for answering phone and email queries
• Resolving any customer queries and issues
• Represent the company to a very high standard of professionalism
• Refine processes around customer support
• Minimum of 1 years' experience working within a call centre or a call handling environment
• Fluent English (written and oral)
• Ability to work independently, multi-task
• Exceptional written, verbal, and interpersonal communication skills
• Ability to work in a phone based customer service environment

E Commerce Customer Service Associate Resume Examples & Samples

• 1-2 years customer service experience preferred
• Able to lift 50 lbs
• Must be 18yrs or older
• Superior communication skills
• Ability to professionally handle customer complaints
• Ecommerce or retail experience is preferred
• Strong computer skills including Microsoft Excel, and ability to learn new computer software programs (i.e. inventory/ Ecommerce software)
• Available to work 28 hours a per week Monday – Friday in an office located in a warehouse/distribution center environment
• Able to work weekends if necessary
• Ability to adapt to last minute change, and ability to work in a fast-paced environment
• Provide superior customer service to online store customers
• Manage & maintain customer service email accounts and trackers
• Work closely with other customer service & Ecommerce team members
• Process returns & exchanges as well as special orders as needed
• Assist Ecommerce fulfillment & warehouse staff as needed
• Learn & work daily on Ecommerce & inventory software
• Work closely with Ecommerce, marketing & warehouse team to exceed customer expectations, and meet company goals
• To work on India Banking Early Alerts & Tracking System on a daily basis & perform transaction review from fraud perspective
• Review and disposition of alerts as per strategy
• Maintain trackers and ensure end-to-end close-looping of all cases
• Interacting with SRMs from Branch on close-looping of suspicious alerts
• Interacting with CSIS for referrals and close-looping of suspicious alerts
• Handle all Authorizations/Fraud related Queries & Merchant calls on need basis
• To keep an open eye on recent fraud trends and good analytical skills
• Exhibits good listening & people management skills with customer centric approach
• Good logical reasoning skills

Bookkeeper / Customer Service Associate Resume Examples & Samples

• 1+ year of Bookkeeping
• Previous Accounts Receivable / Payable experience
• Solid time management and problem solving skills
• Great interpersonal skills
• Responsible for core customer support activities
• Respond to internal and external customer inquiries by email and phone
• Process a high volume of customer service duties
• Reviewing Customer applications
• Minimum of 1 years' experience working in a Call Centre environment as a Customer Service Associate or similar position is required
• BA/BS degree, relevant skills or equivalent experience ( BA/BS degree is an advantage but not essential)
• Fluent English and 1 of the following German, Italian, Portuguese, Russian, Spanish(written and oral)

E-com Customer Service Associate Resume Examples & Samples

• Providing product information, solutions to customer needs and support with any online shop processing questions
• Making sure all online orders are processed in full and on time by running reports and actioning them
• Developing a strong understanding of the Company’s product range
• Contributing to the team’s continuous improvement initiatives and targets
• Highly developed organisational and time management skills
• Strong Microsoft Office skills are essential and experience using SAP is desirable
• Strong knowledge and experience working with transaction processing procedures
• Strong sense of urgency, and experience working in a fast-paced production environment
• Demonstrated success in current assignment
• Proven ability to interpret and apply complex procedures
• Strong time management skills and the ability to manage caseloads within established service objectives
• Excellent customer advocacy
• Strong interpersonal skills and the ability to work well in a team environment
• Highly motivated, demonstrating resourcefulness and individual accountability
• Strong partnering skills, including the ability to collaborate upward and laterally with internal and external partners both inside and outside of ILI
• Knowledge of Life Insurance products and ILI administrative platforms preferred, but not required
• Effective time management skills , required to meet production, quality, service objectives
• Strong mathematical aptitude
• Ability to work effectively, both independently and as a team member
• High motivated , demonstrated resourcefulness and individual accountability
• Ability to work overtime (as needed)

Senior Customer Service Associate Resume Examples & Samples

• Conducting quality assurance analysis of the SGLI/VGLI/FSGLI and TSGLI Claim cases entered into the Life Claims Management System (LCMS) prior to payment release
• Reviewing disbursements (refund transactions), correspondence to customers, policy maintenance transactions such as address changes, reinstatements, lapse corrections, new business, and mode changes entered into the OSGLI Compass billing system, and verification of beneficiary change requests
• Analyze error trends and make recommendations for continuous quality improvement based on process review
• Participating in the review and updating of procedures and processes
• Review monthly control reports
• Create feedback tickets for each case reviewed. Ensure the feedback is clear, concise and professional
• Work on special projects independently within team environment
• SGLI Program knowledge
• Strong problem solving and issue resolution skills
• Strong conceptual thinking and problem solving
• Excellent communication (verbal and written) skills
• Proficient PC computer skills (Excel, Lotus Notes, Microsoft word)
• Knowledge of Compass, CMWS, LCMS, QTS
• Ability to maintain confidentiality is essential
• Must be able to work effectively as a team player
• Show flexibility and support to assist OSGLI's functional areas to ensure divisional standards and goals are achieved
• Display flexibility and be receptive to self development by assisting with additional tasks
• Overtime is required during peak periods
• Must agree to 10AM to 6PM working hours at least once a week
• Ability to work from home when needed. Upon the successful completion of training and meeting all operational metrics, an alternate work schedule is possible
• Review and evaluate documents received through the document intake process
• Assign a document type and policy number so it can be transmitted to the appropriate business area
• Handle situations that may require extensive research utilizing Prudential's various business platforms for reference
• Associates must adhere to service, productivity and quality metrics
• Ability to cross-train across all Prudential US Businesses
• College degree in business preferred. Will also consider equivalent business experience
• 0 - 2 years of experience in insurance industry customer service
• Strong verbal and written communication skills, as this position has frequent contact with associates within and outside the department
• Must possess excellent organizational skills and independence in order to meet production, service and quality goals
• Highly motivated and independent individual looking for a career
• Position requires great attention to detail and accuracy
• Processing and depositing of incoming payments that cannot be handled at the Lockbox
• Research and provide resolution of unidentified checks
• Assist with training and support of our off-shore processing team
• Update the standard operation procedures (SOPs) as needed
• Strong verbal and written communication skills, as this position has frequent contact with associates within and outside of the department
• Must possess strong analytical skills to troubleshoot problems to resolution
• Strong Analytical skills
• Knowledge of life insurance, brokerage accounts, and mutual fund products a plus
• Effective negotiation skills
• Strong ethical responsibility both from a Company and Industry perspective

Customer Service Associate Manager Resume Examples & Samples

• Demonstrated strong team leadership, talent development and team building skills
• Ability to build relationships and trust, as well as exert influence beyond positional authority
• Strong networking and partnering skills
• Strong analytical, problem-solving and issue resolution skills
• Strong organizational skills with the ability to manage multiple priorities within tight time constraints
• Serves as a consultative expert on all product lines
• Shares product knowledge in an engaging way to inform Customer choice based on attributes, quality and value
• Links multiple products and upsells based on Customers' needs and style
• Proactively seeks out information on new products and trends to keep knowledge current
• Prior selling experience
• Strong interest in learning and current product trends
• Ability to use technology as a job tool
• Ability to lift 50 pounds on an occasional to frequent basis
• Ability to spend up to 100% of work time standing or moving about the department within the store. Physical activies include: bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis

Customer Service Associate, Field Accounts Resume Examples & Samples

• Responding to incoming phone and email requests within specified time frames and handling customer inquiries in an efficient and professional manner
• Providing product information, solutions to customer needs and support to adidas wholesale Field Accounts
• Making sure all orders are processed in full and on time by running reports and actioning them
• Follow up of customer requests, issues and complaints to resolution
• Achievement of agreed department KPI’s to drive superior service delivery
• A strong customer service focus
• A high level of problem solving ability
• A flexible and mature approach is imperative

Customer Service Associate Th Ave Flagship Club Monaco Resume Examples & Samples

• Provide a friendly and welcoming environment
• Apply Point of Sale knowledge to supervise transaction process
• Secure store assets through compliance with appropriate policies and procedures and effective loss prevention methods
• Consistently and accurately enters all information into register
• Receives payments, issues change and credits properly
• Minimize and ensure there are no overage, shortages, or numerous voids
• Ensure proper credit card procedure is followed according to policy
• Supervise and train cashiers as necessary
• Maximize personal sales at all opportunities, including additional sales at cash wrap
• Ensure ease of customer shopping experience through maintenance and visual presentation of the cash wrap
• Supervise compliance and ensure Point of Sale Audit weekly
• Assist conflict resolution with client issues
• Maintain a tidy, stocked, organized cash desk at all times
• Expedite the customer through the closing sale process quickly and efficiently
• Provide new product options with existing stock if handling a return sale
• Communicate product and customer feedback to managers
• Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes
• Maintain a professional appearance consistent with established dress code and image guidelines
• Actively support securing company assets through effective Asset Protection in compliance with company policies and procedures
• Series 7/Series 63 preferred not required
• Ability to multitask between several computer systems required
• 2-3 years customer service experience required and knowledge of retirement i.e. IRA products preferred
• Ability to work overtime as needed
• Flexibility working later shifts and weekends
• Il ruolo prevede le seguenti responsabilità
• Gestione delle queries attraverso il portale
• Contattare direttamente i clienti tramite mail o telefono per tutte le richieste relative ai contratti in portafoglio
• Interagire con le altre funzioni per ottenere informazioni utili alla risoluzione della richieste
• Aggiornare i sistemi gestionali interni con i dettagli delle singole queries
• Conoscenza del pacchetto Office
• Conoscenza della lingua inglese
• Esperienza in analogo ruolo
• Precisione e rapidità
• Deliver a consistent customer experience by gaining trust and respect with our customer using selling behaviors
• Answer incoming calls and direct calls as needed
• Skillfully gift wraps customer items
• Handle daily opening and/or closing procedures of the Cash Office
• Balance cash drawers every morning and/or evening
• Prepare daily deposit for management team
• Maintain security on all money-related areas
• Supports and implements changes needed to improve the company’s efficiency
• Treats our product with care and respect by maintaining a clean, neat and organized store
• Performs housekeeping duties including vacuuming, cleaning, dusting and polishing (mirrors, fixtures, cash wraps, displays, carpeting, or other surfaces)
• All other duties as needed to support the operation of the store within Bealls guidelines and policies
• Must have strong verbal communication skills, math skills and customer service skills
• Demonstrates a high level of personal integrity
• Works well on a team

Customer Service Associate DPS Resume Examples & Samples

• Positively respond to inbound phone calls regarding customer needs with Visa products
• Actively listen and probe to determine the nature of each call and determine the appropriate action(s) to complete the call
• Accurately update and maintain cardholder data in appropriate databases
• Typically requires a minimum of 1-2 years’ experience in a customer service environment
• Comfortable handling difficult calls in a professional manner
• Requires efficiency, accuracy and attention to detail
• Open to a variety of shifts
• Knowledge of the payment business and VISA operation procedures after the training class

MYS Ctsm Pg-customer Service Associate Resume Examples & Samples

• Gain sufficient knowledge on Commercial Cards product features, operational and technology aspects and clients
• Acquire expertise on complete workflow of inquiry life cycle, teams involved, and their inter dependencies
• Investigate all incidents received via phones /e-mail, log them into investigation tracking system, updating the case progress, and tracking the case to closure
• Act as liaison between clients and operations for problem identification and resolution
• Maintain client satisfaction by responding to and resolving problems quickly
• Exhibit exceptional follow up skills through direct communication with business partners and clients via multiple communication channels which include outbound calls and emails
• Demonstrate ability to look beyond the surface of operational issues by identifying root causes, identifying solutions, and championing the initiative to improve/fix the issues
• Escalate issues to the next level of support when necessary
• University Degree in Finance or Administration
• At least 3 years of banking experience in Client Service in Transaction Services and/or Corporate Banking
• Experience with Commercial Cards products
• Experience in delivering client service functions to large client base
• Strong client orientation
• Working knowledge of Microsoft Office products and Call Management System
• At least 3 years of banking experience in client service in transaction services and/or corporate banking
• Experience with commercial cards products
• Working knowledge of Microsoft Office products and call management system
• Minimum 1-2 years of customer service or related experience
• Strong attention to detail and problem resolution skills
• Acts as a lead person in the CSA staff working directly with CSM to assist in scheduling, overrides, may act as on site supervisor if CSM is out of the office
• Complete knowledge of the duties and responsibilities of a Customer Service Associate (CSA) I and II, and basic knowledge of the duties of other areas of the Retail office such as information desk, safe deposit area, vault, etc
• Comply with over-ride or review decisions for CSA I and II, and signing authority as established by the CSM and/or in accordance with Bank procedures
• Assists CSM in removing, under dual control procedures, transactions from the cash vault, night depository and Automated Teller Machines (ATM), including verifying cash and totals
• Assists CSM in performing monthly cash audits of CSAs and balancing of cash vault
• Assists CSM in opening and closing schedules, reconciliations, enforcing procedures, and day-to-day operations of the teller line
• Assists CSM with tracking, logging and follow-up on referrals
• 20100827 (20090427)

Customer Service Associate for Germany Resume Examples & Samples

• Log and track enquiries through to resolution using workplace processes and guidelines
• Work as a member of a team to minimise customer wait times, maximise customer satisfaction and response accuracy
• Participate in information sharing with other team members. Identify trends and pass recommendations to Subject Matter Experts
• Customer Service - Resolves product or service problems by clarifying the customer's service requirements; determining the cause of any problems; selecting and explaining the best solution to solve their requirements; following up to ensure the clients service requirements is fulfilled
• Sales Support - Recommends potential products or services to the clients based upon their individual needs
• Booking Support - Daily support of the booking process through the website. Tasks include the processing of bookings that require manual intervention
• Relationships - Build relationships with key personnel at supplier level. This will include regular telephone conversations and email communications
• Proactive - Respond to and follow up sales enquiries using appropriate methods
• 5 GCSEs Grade C or above (including Maths & English) or equivalent
• Minimum of 6 months of experience in a Customer Service/ Support, providing advice and guidance in a customer facing role
• Demonstrable experience of contributing to a positive customer experience
• Experience of contributing to a positive team working environment
• IT Proficiency with experience of updating systems, accessing and inputting data with a high level of accuracy
• Previous customer service experience within the golf, leisure or IT Industry
• A passion for golf and a good understanding of the game and industry
• Generates participant correspondence through the use of templates as well as freeform composition
• Process account/database maintenance on correspondence mailed by participants Independently and courteously handle customer requests and inquiries from the toll-free customer service line
• Handles customer inquiries that are non-routine and may require extensive research
• Good understanding of Teamsters Plan and options
• Responsible for functions of the Teamsters operation, which include the call center and correspondence processing
• Perform overpayment recovery process with appropriate follow up Address rejected items from bank EFT rejects, reclaims, etc
• Acts as a role model for the new associates of the team Scan, index, and retrieve items from the imaging system
• Part of a self-directed team that is responsible for scheduling, phone coverage, training/coaching, etc
• Achieves excellence in daily work and inspires others by example
• Display a confident and positive outcome focused demeanor
• Demonstrates a clear alignment between values and actions
• Actively works with manager to create an Individual Development Plan Builds trusting relationships with peers, management, and business partners by assuming positive intent in all situations
• Consistently delivers on commitments and promises
• Demonstrates an ability to be true to ones convictions without compromising business results
• Utilizes available tools and resources to develop and strengthen the mindset/passion surrounding diversity Refers a diverse group of qualified candidates for jobs
• Actively supports and participates in diversity initiatives and activities
• Clearly understands organizational expectations Is personally self-aware and recognizes the impact of words and actions on others
• Consistently meets commitments
• Encourages accountability among business partners
• Open to constructive feedback from management and peers Strives for innovation in thinking and in actions
• College degree or commensurate experience is strongly preferred
• Two to 4 years of experience in a customer service environment
• Able to multitask Possesses strong analytical, interpersonal and decision-making skills to handle the dual role of claims processor and customer service representative

Individual Life Customer Service Associate Resume Examples & Samples

• Minimum of one year of customer service experience required
• Ability to make educated, customer-focused decisions in a real time environment
• Passionate about delivering a high quality, low effort service experience
• Ability to elicit customer's needs accurately and efficiently
• Prior experience in a call center environment is a plus
• Prior experience in a financial services company is a plus
• Must be able to learn, retain and leverage a large amount of technical information in a relatively short period of time
• Must be receptive to developmental / performance feedback

Money Handling Operation Customer Service Associate Resume Examples & Samples

• Problem resolution skills
• Ability to work effectively both independently and as a tem member
• High motivated, demonstrated resourcefulness and individual accountability
• Proficient computer skills including Microsoft Office
• Entering and organizing customer orders and processing all seasonal order changes – delivery dates, store distributions, and cancellations
• Work in conjunction with Buyers, our internal Wholesale and Distribution Teams to release goods from factories, and then to our customers on a timely basis
• Monitor the flow of goods to ensure on-time delivery
• Notify customers of cancellations and past cancel goods. Coordinate efforts with internal Zegna teams to apply discounts
• During and prior to selling campaigns assist with sample check-in; organizing swatches and color copies for customer orders and assist Wholesale Team with Accounts during market appointments
• Must possess excellent communication, customer service, organizational and follow through skills
• Enthusiastic self starter with strong interpersonal skills and ability to multi-task
• Strong computer skills with proficiency in Microsoft Excel and Word
• Daily customer order bank management for UA’s highest volume Accounts
• Analyzing account fill rates and actively problem solving for delayed product
• Running SAP & BW reports to determine current fill rates, future fill rates and system release dates so that the warehouse has efficient time to pack orders within the customers requested window
• Provide detailed allocation reports and updates to account managers and customers regarding their orders and be able to answer any questions in regards to reporting
• Independently take action on various company reports (i.e. Daily Snapshot, Late WIP, Fill Rate Report, ATP)
• Partner with sales to determine the right action plan for Under Armour and the customer regarding their orders and shipments
• Aid in the development/improvements of procedures, reports & processes
• Respond to customers inquiries regarding orders, shipments, products, VAS requirements and pricing
• Service all inside and outside calls promptly and with enthusiasm
• Process sales orders via fax, email, telephone or electronically and confirm all orders received and troubleshoot any issues
• Coordinate salesman samples and follow the trucking/shipping schedules to communicate to Account Managers
• Understand the product line
• Manage account dashboard’s to ensure accurate and timely deliveries
• Ensure a working knowledge of entire order cycle and have the ability to identify any gaps or process improvements
• Works cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate and ensure delivery by specified dates. If specified delivery dates are not met, needs to take action and expedite or trace missing or delayed shipments to satisfy customers
• 1+ years of related customer service
• Professional written and oral communication demonstrating a courteous demeanor and desire to assist the customer and internal departments
• Working experience with MS Office including Excel’s basic formulas such as adding and subtracting columns
• Availability during normal work hours (8:30 am – 5:30 pm) in order to respond promptly to customer needs or requests for service and assistance
• Must be detail oriented, people person, able to prioritize tasks and able to work under pressure with multiple deadlines
• Identifies and resolves customer problems in a timely manner. Listens to feedback and improves service
• Meets time commitments to customers
• Arrives at meetings and appointments with customers on time and prepared
• Swedish: fluent
• Accuracy and attention to details because of sensitive personal information
• Ability to assimilate large amounts of information in a relatively short period of time
• Multitasking
• Highly motivated individual
• Shares product knowledge in an engaging way to inform customer choice
• Links multiple products based on desired attributes and results
• Proactively seeks out communication on new products and trends to keep knowledge current
• Advanced Product Knowledge
• Operational Support
• Ability to lift 50 pounds on a occasional to frequent basis
• Ability to spend up to 100% of work time standing or moving about the department within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking, and/or reaching on a frequent basis
• Possess broaden knowledge of various products
• Take ownership
• Having good interpersonal skill, strong adaptability
• Having attention to details – especially for establishing procedures
• Having good coordination skills and strong proactive skills
• Hours of operation are currently Mon- Fri 8AM-7PM and Saturday 9AM-5PM; 1-2 Saturdays a month will be required; shifts will be required. (Note: Sunday hours may be added in the future)
• Place online and/or telephone orders
• Service and process e-commerce uneven exchanges
• Process manual returns and exchanges resulting from Retail purchases
• Assist with reviewing and reporting SOF orders through EOM
• Locate items and complete the sale for customers
• Work with Customer Service Manager to develop necessary process improvements for better efficiencies and Customer Service experience
• Use good judgment in handling questionable service requests. For example, handle customer requests for refunds when the item was not purchased in a Lilly Pulitzer® Store or E-Commerce, but may be defective. The appropriate actions in these scenarios vary greatly. Good judgment is needed to balance the tradeoffs of financial impact and long-term customer value
• Work closely with the DC Returns department and make exceptions when required
• Run reports as needed on sales, returns, exchanges and operational data. Use this data to aid in helping reach team and department sales goals
• Communicate effectively with the corporate Retail stores with regards to delighting our customer and reiterating policies
• Work closely with our Signature Store owners, which are privately owned stores that represent our Brand
• Assist with training and developing other part time or full time customer service specialists as required
• Collect and summarize qualitative consumer information and share with Consumer Development
• Review Customer Service daily alerts (e.g. On Holds, Fraud, SO/2D, etc.) and determine resolutions
• Prepare for and participate in annual inventory process
• Assisting with the Quarterly and Annual audit by Oxford Internal Auditors and Ernst and Young. This includes providing the necessary information to auditors on order details and tracking information for orders placed on EOM (Manhattan)
• Proficiency in using personal computers, including proficiency in Microsoft Windowsâ, Word â, Excelâ
• A working knowledge of an e-commerce back-end system is helpful
• Two or four year degree in communications, retail merchandising, general studies or other closely related subject
• A strong understanding of the retail industry and the ability to seek and understand trends
• Ability to master the Manhattan EOM ordering system
• Ability to understand SCI reports, data corresponding to all CSR actions
• Ability to master the EREG POS system, along with any new POS systems that are implemented
• Ability to understand the Oracle OCP
• Ability to understand data flows and understand how stock levels and product data is captured and populated on the website
• Ability to work comfortably and productively in all MS Office Applications
• Daily customer order bank management for North American Wholesale accounts
• Independently take action on various company reports
• Understand the product line and cross sell when needed
• Own a customer case by being the named case manager bringing the case to final conclusion
• Provide excellent customer service to customers in a courteous, effective and timely manner to ensure resolution of escalation contacts
• Maintain a high degree of customer service for all support queries and adhere to all service management principles and Service Level Agreements
• Handle customer second-line enquiries to resolution, following escalation from the first line teams
• Investigate and resolve account queries
• Perform administrative functions as may be required in order to fulfil member requirements
• Updating client accounts
• Troubleshooting of some technical incidents and problems including basic Apps, device and subscription problems
• Escalate unresolved cases to management
• Log all calls in the SalesForce Service Management Console
• Work as an intermediary between members and 3rd party suppliers, where required
• Have a confident and assertive manner
• Work collaboratively with a variety of internal stakeholders, including technology, finance and editorial
• Investigating cases received directly from customers and third parties via correspondence or indirectly from our branches or contact centres
• Reviewing the testimony from customers and contacting them to discuss their views or elicit further information
• Analysing and interpreting large volumes of data such as account usage, bank statements and other records
• Making an informed assessment of the information available based on criteria provided by Barclays to determine whether the account has been mis-sold (support will be available from subject matter experts and team leaders for more complex enquiries)
• Communicating the outcome to the customer using approved templates
• The ability to communicate clearly and confidently on the phone with customers – previous telephony experience either in a call centre or customer service position is preferred
• The focus to stay on track in every investigation
• The ability to assess and analyse high volumes of information and translate it into something meaningful
• A methodical mind – able to follow strict processes and ways of working to give a set outcome
• The ability to manage your own workload
• The ability to work on your own initiative and as part of a team
• The flexibility to embrace changes in processes
• Interview: If you’re successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system
• Scheduling participants for their appointment with a Benefit Advisor
• Resolving customer inquiries while understanding the basics of Medicare
• Making outbound calls to confirm/reschedule participant’s appointments
• Answer inbound phone calls to schedule appointments for participants
• Completing telephonic enrollments
• Answer inbound phone calls pertaining to the status of an application or general customer inquiries
• Respond to instant live chat requests with participants, colleagues and supervisors
• Respond by email to requests with participants, colleagues and supervisorys
• Actively listening to participants to understand both verbal and non-verbal queues
• Demonstrating sustained confidence and resilience during challenging interactions
• Fully and accurately documenting all conversations and actions taken on each interaction
• Qualify leads for sales opportunities
• Creating prescription drug lists in advance of the participants’ appointment
• Meets pre-established training criteria of
• Continuous evaluation throughout training period
• Actively participates in training and is able to define terminology and navigate through computer system expediently
• Meets/exceeds any established quality expectations and quantity quotas established
• Meets/exceeds high level of customer satisfaction
• Meets attendance expectations
• Maintains strict adherence to Aon Hewitt’s security policies
• Displays a high level of professionalism
• Adheres to phone schedule and meets operational targets around adherence, handle time, call backs, etc
• Excellent verbal communications and listening skills via telephone
• Solid written communication skills
• Ability to read and retrieve data via computer using Windows NT and Lotus Notes environment
• Ability to “more than satisfy” a customer by providing outstanding customer service ensuring customer’s questions/issues/concerns have been answered
• Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to its’ customers
• Written communication, especially as documented in case follow ups, is clear and effective
• Able to own issues and bring to resolution
• Learns and comprehends new concepts
• Experience in one of the following is strongly preferred
• Health Care Industry (e.g. health benefits, health insurance claims processing, advocacy, etc.)
• Human Resources Services (e.g. payroll processing, time & attendance, recruiting, etc.)
• Windows 2000 or NT proficiency at 80% with a focus on multi-tasking using several windows applications at once while assisting a customer (computer proficiency)
• Flexibility to work shifts between 7am and 10pm Monday through Friday and from October until approximately January will also need to be flexible to work some Saturdays between 7am and 7pm
• Medicare knowledge
• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations
• Maintain consistent adherence to Scheduling and Attendance policies
• Demonstrated commitment to quality and customer service based on the customer’s needs
• Computer experience within Windows environment as well as ability to navigate the internet, utilize computer shortcut functions, and navigate through multiple program platforms
• Ability to communicate clearly and concisely with both external customers and coworkers
• Ability to document customer account activities thoroughly and concisely
• Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
• Ability to make appropriate decisions on behalf of the customer quickly and effectively
• Solution orientated and self-motivated
• Ability to effectively prioritize work time to ensure efficiency
• Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools
• Successfully completed NQF Level 4 Qualification (Matric/Grade 12/Standard 10)
• Excellent command of English Language (verbal and written)
• Excellent typing, phone, and computer navigation skills
• Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools
• Ability to cope well in a high pressure environment while maintaining high quality outputs
• Experience working in a customer service environment for at least 2 years
• Comfortable and able to function in an ambiguous, fast paced work environment
• Flexibility to work shifts
• Positive, compassionate attitude and a passion for customer service
• Ability to communicate with our global customers in both written and spoken German and English within a corporate environment
• Provide excellent customer service to customers in a courteous, effective and timely manner to ensure resolution of customer contacts
• Troubleshooting of some technical incidents and problems including basic browser issues, Apps, and subscription problems
• Analytical and problem-solving skills
• Strong computer skills with knowledge of MS Word, MS Excel and e-mail
• Excellent interpersonal skills with the ability to communicate effectively both orally and in writing
• Must be flexible and able to function in a work environment where work and schedules may change to meet the needs of the patient
• Demonstrated ability to work well with customers and deliver excellent customer service
• Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
• Communicates effectively and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed
• Documents all calls appropriately, and follows all procedures as dictated by policy and procedures
• Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor
• Attends all scheduled training as required
• Accomplishes other general tasks as required or necessary
• 1 year of Customer Service experience, or Call Center experience, and desktop applications experience
• Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy
• Ability to deal with customers from diverse backgrounds
• Ability to handle escalated calls, with empathy and professionalism
• Decision making and problem solving skills
• Ability to think logically to ensure expedient service to customer inquiries
• Ability to acquire process and product knowledge following standard operating procedures
• Ability to communicate effectively, both verbally and in writing
• Demonstrated ability to meet key performance objectives: quality, service and productivity while working in a faced paced environment
• Strong collaboration and team skills
• Attention to detail is important due to the financial sensitivity of these transactions
• Must be able to overtime, on occasion, during high volume periods late in the day

Encompass Customer Service Associate Resume Examples & Samples

• Answer routine insurance questions, such as status of accounts, billing and coverage; in most cases during the initial phone call, in a professional manner
• Analyze and sort information given to determine the appropriate resolution, or appropriate area to handle
• Make outgoing calls, as necessary, to notify agent of inquiry/problem resolution
• Forward requests to appropriate area
• Exhibit the flexibility necessary to ensure customer focused quality
• Strong math skills required
• Intermediate keyboarding and MS Office skills
• Work Schedule: Monday to Friday Shifts vary between 8:00 am and 8:00 PM (must be able to work flexible shifts)
• Requires 1-2 years of customer service experience in a call center environment
• Experience in the credit, mortgage, and/or real estate industry preferred
• Basic MS Office skills
• Good verbal and written skills
• Ability to apply common sense, understanding and problem solving
• Provide outstanding customer service to inbound callers while responding to their inquiries and requests on employee benefits plans throughout their employment lifecycle (enrollment to retirement)
• Seek opportunities to educate customers to take ownership of their needs and maximize their retirement benefits
• Consult and educate customers to achieve beneficial outcomes for their retirement savings
• Reference multiple on-line resources effectively while simultaneously conversing with customers
• Mitigate risk while adhering to quality procedures and ensuring compliance with regulatory requirements
• Obtain and capture feedback from customers to help identify customer experience improvement opportunities
• Partner across the organization to deliver world-class service and ensure continuous process improvements
• Financial services and/or employee benefits industry experience, or an affinity towards learning more about them
• Previous experience delivering outstanding customer service in a metric-oriented environment
• Ability to confidently lead customers to the best outcomes utilizing consultative techniques and capabilities
• Outstanding interpersonal, communication, time management, problem-solving and critical thinking skills
• Desire to uncover unspoken customer needs through effective questioning
• Demonstrated ability and attitude to thrive in a fast paced, challenging, and evolving team-oriented environment, while enhancing the customer experience
• Strong aptitude for embracing new technology and the ability to simultaneously leverage multiple systems and resources
• Focus on continuous improvement to enhance the customer experience
• Open and responsive to quickly apply coaching and feedback for immediate improvement and proactively manage personal development
• Process inbound calls to effectively meet customer needs within established productivity goals and turnaround times
• Meet established productivity goals as evaluated through daily agent statistics
• Process sensitive financial transactions for members
• Provide quality service to plan member inquiries, telephone and email inquiries
• 100% completion of call history notes with member specific details
• Handle sensitive issues in order to ensure customer satisfaction
• At times, assist in the manual tracking of “ad hoc” member issues in effort to help isolate and/or resolve issues
• Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs
• Network throughout the organization to engage supporting units in delivering solutions
• Such other duties and functions assigned by the immediate head
• Booting and shutting down computer, using mouse and keyboard (keyboarding)
• Knowledge of browsers and relevant computer applications
• Ability to toggle between multiple applications
• Ability to use the phone system
• Follows simple instructions on how to log in to the phone system
• Basic telephony skills
• Excellent written and verbal communication skills. Ability to converse effectively using the English language
• Ability to compose a grammatically correct, clear and concise paragraph/ essay
• Minimum keyboarding skills of at least 30 words per minute. Exhibits good navigation skills
• Successful completion of the six weeks New Employee Training Program (NETP)
• Knowledge of the GRS’ products and services
• Knowledge of the GRS’ Customer Service principles and practices
• Knowledge of GRS call center telephony and technology
• Proficiency in relevant system (computer, phone) applications and tools
• Ability to work independently with minimal supervision. Leverages available tools and resources in researching required participant information
• Manage communications in service situations and deliver recovery management communications
• Assist in maintaining area knowledge databases and procedures by providing updates, corrections, best practices to appropriate department resource
• Create and maintain strong collaborative team and customer working relationships while providing excellent customer service
• Provide accurate Health and Dental benefit coverage including it’s limitations and conditions
• Update Plan member and/ or dependent information or refer to appropriate contact people as necessary
• Determine if claim processed are accurate based on the provisions of the contract and have it processed or adjusted accordingly
• Preferably with work experience in a medical related call center
• Booting and shutting down computer, using mouse and keyboard
• Toggling between multiple applications during each transaction
• Ability to use email
• Composing and sending emails
• Proficient in the use of Microsoft Office
• International Business and Multicultural skills
• Product and Service Advice Support
• Ability to understand Canadian slang particularly the terms used in the banking environment
• Ability to proactively respond to situations or banking requests
• Follow up questions
• Influencing others to act in the best interest of the clients
• Manage deadlines, address urgent cases effectively and recommend solutions
• Ability to multi task in the given standard handling time
• Able to determine the proper follow up questions for a specific transaction
• Transferring and receiving calls
• Should be able to pass ‘Warranty Week&#8217
• Full understanding of the transactions used for day-to-day banking and basic card transactions
• Able to manage and use the team’s blog site, job aides and trackers
• Able to update and complete transactions or requests
• Good multi-tasking skills
• Checking and updating the account
• Technical Skills
• Attaching and completing documents via email
• Full understanding of the transaction process
• Health and Dental
• Internet Queue
• Able to follow the CGB transaction process
• Provide and explain coverage information for health, dental, life and disability for members
• Send requests for claims, reversals, and adjustments
• Assist EE with navigation on online site
• Provide assistance to third party (providers, organizations, plan admin)
• Post Assessment Tools
• Weekly tests specific with the product/skill/process done during the week
• Warranty Week
• Provide accurate Health and Dental benefit coverage including its limitations and conditions
• Good communication skills (both verbal and written)
• Ability to compose a grammatically correct, concise and accurate statements The same as 1st bullet
• Able to absorb, analyze and apply medical and mathematical concepts with the use of computer and various system tools
• Strong and analytical problem solving skills
• Excellent keyboarding skills, speed and accuracy
• Ability to use Avaya telephony system including logging, performing conference call, transfer calls, selecting the proper aux codes
• Strong PC skills with the ability to toggle between multiple applications within Citrix
• Prioritize customer needs with high level of confidence and professionalism
• Must score at least 85% in the product examinations
• Ensures participant level and member direct reporting needs are met
• Accountable for the identification and escalation of process issues and may be additionally responsible for their resolution
• Provide status on workload as requested or scheduled
• Meet and or exceed divisional production, quality and service standards
• Occasional need for overtime when spike in work volumes warrant
• Excellent organization skills with attention to detail
• Proficient with Microsoft Word and Excl
• Flexibility and responsiveness to change
• Ability to multi-task with strong time management skills
• Bachelors Degree preferred but not required
• Minimum of 1 year per customer service experience
• Knowledge of Group Life Insurance Products
• Evaluating individual new business, policy changes, and renewal/ reinstatements across all lines of insurance
• Performing in a high volume inbound and outbound call center, answering agent inquiries on status of policy, risk eligibility, as well as underwriting policies and procedures (70%-90% of the day is spent on the phones working with agents)
• 2+ years of customer service/ call center and insurance experience preferred, but not required
• Preferred Bachelor’s degree with courses focused in Business, Finance, Economics, and Mathematics
• Intermediate computer skills including: Microsoft Office (Word, Excel, and Outlook)
• Strong decision making skills and analytical thinking required with the ability to make independent decisions and use proper judgment
• Ability to communicate clearly, professionally and empathetically (both oral and written)
• Must be customer focused, collaborative, and a team player
• Establish and maintain positive working relationships with your team, supervisor and customers
• Work with customer orders from order entry to delivery and invoicing
• Communicate effectively over the phone and electronically
• Use a variety of systems to enter and complete transactions
• Develop and understanding of our products and services, those of customers and those of our competitors
• Meet time management expectations
• Key inside contact for specific customer/seller base
• Advise customers of order status
• Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules. Etc
• Use system reports and inquiries to drive activities that ensure superior customer service
• Maintain customer service related information for customer accounts, customer notes, email, phone, special instructions etc
• Proactive communication with supply reps and shipping department of any order changes customer initiates
• Work with seller and PSRs to reduce aged inventory
• Working knowledge of Salesforce and WiFi network troubleshooting desired
• Solid written and oral communication skills
• Good analytical skills, accuracy, and attention to detail
• Sense of urgency; good organizational skills and ability to handle multiple tasks at one time
• You will deliver superior service to all of our clients and will respond to routine and challenging customer service inquiries via telephone and electronic communication tool
• Your analytical skills will ensure satisfactory problem resolutions for our customers
• By educating our clients on Corporate Action Events and following our policy and procedures, you will develop strong relationships, while providing superior level of customer service
• You will have the ability to take the initiative to learn new functions
• Receive, investigate as needed and resolve complaints/questions from Panel Members, via email, phone and live chat.Then reply to Panel Members using standard or custom answers and document the complaint/resolution in the appropriate business software
• Build and maintain solid communication with Panel Members
• Accurately document/maintain Panel Member status metrics
• Review, investigate as needed and escalate as required, complaints and technical problems raised by Panel Members
• Proactively report key/recurring Panel Member problems to the Customer Services Managers
• Routinely review processes, materials and documentation used by Custom Services and suggest improvements for greater efficiency and accuracy
• Works independently under the direction of CitiService team leader
• Responsible for managing the top tier and regional customers selected to receive value-added services whilst effectively balancing against internal control requirements and/or resource limitations
• Typically deals with moderately complex issues in regulatory environment, technology, operations and markets independently
• Receive, process, fill and dispatch customer orders
• Match the orders and delivery notes and liaise with warehouse staff when required
• Actively participate in process reviews to promote continuous improvement of service levels
• Maintain a working knowledge of our customers and their expectations, our product range, and our policies and procedures relevant to this role
• Manage the receipt, storage and distribution of company property, particularly stock of saleable product
• In consultation with Sales/Marketing, co-ordinate all local stock requirements including regular orders, launches, obsolescence planning and special orders (e.g. recalls/quarantine product)
• Regularly monitor, report and follow-up on special stock sub-sets (eg short-dated, expired, quarantine, etc)
• Monitor and process all inventory control reconciliations (eg cycle counts, consignment validations, etc)
• Manage and maintain professional relationship with any 3rd party distributor and manage the stock levels through this relationship
• Maintain relevant, accurate and accessible records of all activities
• Sort the invoices on a daily basis
• Produce reports as required
• Assist with systems testing, development and training as required
• Provide administration support to the Customer Service team
• Computer literacy with MS Office programs and SAP preferred
• Previous experience in a logistics or customer service role preferred
• Previous experience in a data entry role very desirable
• Onsite Information
• Arranging special transportation requirements
• Assure best price for required delivery
• Update serial cards
• Assist sales channels, Customers and Technicians on “fit for use” questions
• Advise Management on human resources requirements, on time performance, and pricing/profitability
• Manual Order Entry - Entry of paper/fax customer purchase orders into TE SAP order management system. Completely and accurately enter all relevant purchase order data elements including part numbers, shipping and billing information, and any special instructions. Orders are to be created per documented work instructions. Utilize TE Knowledge Base to resolve technical/procedural issues while doing the daily task
• Returns – Receive return requests from Quality/Sales/customer. Generate RE Order in the system and create a CR after validating all the essentials of the material that is being returned by a customer for various reasons
• Support of e-commerce systems including forecasting customer demand, update customer website with information and reports generated from TE SAP System
• As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE. Delivering swift results to exceed expectations
• Proficiency on Windows-based PC required
• Flexibility and ability to multi-task required. 
• Experience in a business to business environment preferred.   
• Ability to work in non-standard shifts
• Ability to think logically and act smartly
• Assist with the development, implementation, and tracking of sales initiatives
• Participate in the development and implementation of sales programs and practices designed to support revenue
• Review reports on sales activity to compare them with planned action to assure close adherence to, improvement of, and maximal achievement of results
• Assist sales management in determining sales territory quotas
• Cooperate with company executives and department heads for the maximum achievement of sales, profit, and satisfied customers
• Maintain the customer Top 20/70 list and provide commentary on trends
• Provide a customer retention analysis report
• Evaluate and provide information on our most significant growth opportunities
• Provide quotes, secure and process orders from existing and potential customers
• Assist in the maintenance of customer database
• BA/BS from a 4 year college or university or 3 to 4 years of related experience and/or training; or equivalent combination of education and experience
• Technically proficient in all MS office products
• Ability to read and interpret documents such as blueprints, sketches, diagrams and other technical procedures/instructions
• Excellent phone skills
• Ability to handle confidential and proprietary information
• Ability to work independently, with limited supervision
• Demonstrated consultative experience, ability to influence, resourcefulness
• Demonstrated ability to maintain progress on multiple tasks, set priorities and manage time effectively
• Team player, critical thinker, self-motivated and proactive positive attitude
• Knowledge in Microsoft Office is required
• Fluent in written and spoken (native) German and English
• Autonomous monitoring of the order reception and order intake (via EDI, manual etc. incl. corrective actions). Ensure manual orders are entered into the SAP system
• Order tracking incl. follow up of delivery dates as well as shipment tracking (Goal: Improvement of ICT EMEA Delivery Performance)
• Communicate with Sales & Marketing related to information about / from customers (new contacts, changed demands, problems)
• Liaise with the Planning department on delivery times and dates, changed customer demands and forecasts
• Release blocked orders in a timely fashion
• Communicate with Finance & Accounting to clarify issues related to payment of overdues and any A/R differences
• Focus daily on Lates reduction
• Handle product returns and complaints in a timely fashion
• Provide quotations to customers (ONLY with the prior agreement of Marketing)
• Ensure Data Maintenance activities are carried out in a timely fashion (Cross References, Customer Master)
• Other tasks and projects assigned to the Post-holder that are deemed to be within the scope and capability of the individual
• Bachelors degree, preferably commercial
• Computer literacy (SAP R/3, MS Office, Lotus Notes)
• Good working knowledge of English (oral and written) is a demand and Dutch and German is preferred
• Provides customer support by phone, email, or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department
• Processes a high volume of customer inquiries of FIS products and services, and resolves a targeted percentage of those inquiries
• 2+ years of experience providing customer service in a technical environment
• Experience with MS Office applications
• Provide timely and quality service to customers and advisors
• Ability to service clients within established service levels
• Completing CSW (Customer Service Workbench) roles and other work as assigned daily
• Processing of Individual returned mail and New Business Paperwork
• Make Pr Calls to Clients and receive incoming calls
• Arrange appointments
• Service calls bookings
• Intercommunication between technicians & clients
• Intercommunication between ADT & dealers
• E-mail, fax & messaging to clients, technicians, other departments and/or dealers
• Transfer calls to other departments
• Delegation of queries/complaints to relevant departments
• Provide basic technical assistance to clients
• Statistics recording
• Prioritizing problematic systems
• Follow up on continuous problematic clients & forward necessary correspondence
• Set and uphold “Big 5”
• Understanding and adherence to company policies and procedures
• System fault reporting to Signal Analyst
• Verification of Listener information
• General secretarial duties
• Management assistance
• Coordinate overactive billing
• Detailed Root Cause Analysis
• Creative Problem Solving
• Excellent telephonic communication skills
• Fully computer literate especially Excel, with an understanding of company systems and processes
• Well spoken, unbiased and diplomatic
• Passion for client service & environmental improvement
• Target driven
• Able to co-operate in a team environment
• High level of stress tolerance
• Conflict management and debriefing skills
• Have the ability to pay attention to detail
• Accurate reporting of information
• Basic decision-making
• Pro-active thinking & acting
• Consideration towards colleagues
• Striving for self-improvement
• Detailed root cause analysis
• Creative problem solving
• Receiving and processing incoming phone calls for assigned customers and programs in accordance with corporate and department policies, procedures, quality standards and applicable laws and regulations
• Respond to customer requests regarding billing, technical and general customer service inquiries
• Identify, research, and resolve customer issues utilizing various computer systems
• Build rapport with customers, identify customer needs, and provide resolution to problems and inquiries
• Present solutions and/or suggest additional items to cross-sell or up-sell
• Capture data and enter appropriate notes in designated systems clearly and accurately
• Recognize, document and alert the supervisor of trends in customer calls
• Complete call logs and reports
• Multi-tasking: talking & listening to customers, making notes, referring to web-based reference material and thinking ahead simultaneously
• Must have a High School diploma or GED
• Must be able to commit to required training period without absences or being late
• Must have excellent listening and comprehension skills
• Must be results driven and customer-focused
• Ability to type 40 WPM
• Ability to meet and exceed performance goals/metrics
• Ability to learn and retain knowledge of products and services
• Ability to be empathetic towards customers

Freight & Customer Service Associate Resume Examples & Samples

• Must exhibit exceptional customer service at all times
• Utilize operational interactivity to comfortably connect with our customers, understand their needs and present solutions
• Embraces Staples values; Own it, Say it like it is, Be Caring, Keep it Simple, and Work Together every shift
• Delivers exceptional customer service
• Responds resourcefully to customer requests and concerns
• Processes accurate and efficient sale and return transactions
• Understands and utilizes basic selling skills to properly engage and present solutions to our customers
• Creates an inviting environment for customers by maintaining a neat and clean store
• Perform front end responsibilities such as cashier, returns, and reserve online pick up in store with no impact to the customer experience
• Adheres to all company policies procedures & safety standards
• Able to multitask on assorted merchandising and sales responsibilities
• Able to engage and speak to customers
• Able to work a flexible schedule
• Customer service experience in a retail environment
• Cashier experience

Mortgage Customer Service Associate Resume Examples & Samples

• Perform exception processing and research
• Assist in resolution of complex issues
• Interact with vendors in support of procedural issues
• Interpret legal and bank documents for internal processing
• Responsible for multiple system, business and product lines
• Performs other duties as requested by management
• The incumbent works under moderate supervision and exercises reasonable judgment in performing duties
• External contact with customers, attorneys, automobile and recreational finance dealers, vendors, outside agencies
• Minimum two years relevant work experience
• Three to five years office experience preferred
• Good organizational and customer service skills
• Good PC skills with knowledge of MS Office products and departmental software
• Math skills necessary
• Sets examples for others with a strong work ethic
• Flexibility to support multiple business lines
• Familiar with business terms
• Must be reliable
• Notary Public (preferred)

Seasonal B&M Customer Service Associate Resume Examples & Samples

• Ability to demonstrate empathy towards customer’s issues
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
• Basic typing, phone, and computer navigation skills
• Desire to continually learn, focused on solutions and are self-motivated
• Ability to navigate the Internet, email, and Instant Messenger tools
• 1+ years in a service environment dealing with the public
• Uphold company values and respect every customer
• Exude patience and ownership with each customer

Customer Service Associate, German Speaking Resume Examples & Samples

• Attend to all customer queries relating to online orders or the ordering process via email and phone
• Provide account support to customers
• Act as an advocate for our customers, reporting and acting on observed areas for improvement
• Provide prompt, efficient, detailed, customer-oriented service to all Amazon customers
• Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions
• Ensure internal reference pages are updated
• Excellent verbal and written skills in German
• Matric or equivalent qualification (Grade 12/Standard 10)
• Solid typing, phone, and computer navigation skills
• Ability to efficiently navigate the internet
• Ability to thrive in a fast-paced work environment while maintaining high quality outputs
• Ability to work as an effective team member
• Flexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)
• Positive attitude and a passion for providing excellent customer service
• Effective communication and written skills

Weekend Customer Service Associate Resume Examples & Samples

• Answer telephones; determine nature of call and direct caller to appropriate individual or department
• Receive request from within the facility and locate personnel through paging system
• Issue and collect identification badges as representatives sign in/out
• Embrace Consulate Health Care’s five core values of compassion, honesty, integrity, respect, and passion, and incorporate them into one’s daily job function
• Demonstrate respect and compassion in every interaction
• Demonstrate a passion for caring as evidenced by interaction with co- workers, residents, families, and visitors
• Ensure that work/assignment areas are neat, clean, and office equipment is covered before leaving such areas on breaks, end of workday, etc

Customer Service Associate Germany Resume Examples & Samples

• Communicate effectively to our customers on HR/Expense tool and usability, as well as on country specific policy and processes, providing education where necessary
• Follow business controls guidelines, corporate instructions and internal processes during work
• English: fluent
• German: fluent
• Adaptability to an ever changing environment
• Strong technical skills: computer literacy, primarily in Microsoft Office and Internet browsers
• Any of the following languages is a plus: Hungarian, Turkish, Slovak, Czech, Hebrew, Russian, Polish
• Contact Center experience
• Highly customer service oriented
• Processes and creates home delivery and installation orders for both MDO and remote delivery events including manual orders. Updates and manages home delivery orders with customer requested updates and or changes. Updates computer systems with required information to ensure accurate capturing of information to include logging data, updating order notes and comments
• Processes all inbound/outbound calls from Delivery Teams, clients and customers related to home delivery events. Ensures same day resolution for any issues
• Monitors home delivery routes and trucks to ensure on time performance. Communicates any changes impacting the customers delivery event or promised time window. Works to ensure all delivery stops are updated with the correct status
• Supports routing operations for all locations and assists in problem solutions and detection of issues. Communicates to appropriate business unit
• Processes the Asset Protection Reporting to determine root cause, captures data, reports any Asset Protection and training issues
• Ability to work variable and flexible hours including nights and weekends
• Working knowledge of the Home Delivery Guidelines
• Respond to customer’s inquiries regarding deposit products, account analysis, service charges, and cash management services
• Resolve problems, service complaints, and coordinate with various bank departments in the identification and resolution of operational issues
• Frequent use and general knowledge of industry practices, techniques, and standards. General application of concepts, and principles
• Develops solutions to a variety of problems of moderate scope and complexity
• Preferred banking or financial call center experience
• Excellent customer service skills/experience desired
• Strong data entry and typing skills
• PC knowledge of Windows applications including Outlook, Microsoft Word and Excel
• Ability to prioritize and organize multiple tasks with excellent follow up
• Answer inbound calls from subscribers who have purchased Affinity Markets' individual insurance products
• Produce a positive customer experience by effective handling of problem solving scenarios
• Provide timely and accurate resolution to a range of customer inquiries including website assistance
• Accurate and concise documentation of calls handled
• Graduate of any Bachelor’s degree course
• Nice to have: Previous related work experience in the financial services or call center industry
• Basic computer and keyboarding skills with a minimum of 30 WPM
• Ability to use a Telephony system demonstrated through phone simulation assessment
• Advise callers on personal insurance needs
• Process endowments to home and auto policies
• Explain the features and benefits of the Encompass product to callers
• Answer insurance questions, such as status of accounts, billing and coverage; in most cases during the initial phone call, in a professional manner
• Actively listen to customer problem or question, showing interest and compassion
• Make outgoing calls, as necessary, to notify callers of inquiry/problem resolution
• Follow-up to make sure request is handled
• Prepare the appropriate form in a clear and concise manner to expedite handling
• Applicants will be required to obtain a PA property and casualty license after hire at the company’s expense
• Investigation/problem solving skills
• Verbal/written/telephone communication skills
• Minimum of 1 year of customer service experience preferred
• Performing data entry and order maintenance with proprietary software
• Managing changes, oversells, cancellations, and payments terms for your respective orders
• Responding to customer inquiries; providing order status/shipping updates as requested
• Creating and distributing pick tickets and shipping labels in collaboration with warehouse teams
• Transmitting invoices for wholesale accounts
• Compiling reports with monthly shipping and open order data for all showroom locations
• Oversee shipping, processing, picking, packing, and invoicing for all ecommerce orders
• Taking on related projects as needed
• Assist in identifying and troubleshooting technical issues and finding resolutions
• Strong computer skills, internet literacy and a working knowledge of Microsoft Office Suite ie Word, Excel, etc. is required
• Experience in customer service, maintenance, and support in an online environment is strongly preferred
• Be passionate about delivering superior customer service for state-of-the art medical devices
• Be energized by working for a world-class manufacturer and collaborating on cross-functional teams
• Recognize the importance of building and maintaining strong interpersonal relationships
• Interacting extensively with customers in an incoming call center environment
• Managing customer requests with phones being a priority in addition to Email, Fax and EDI (eCommerce)
• Serving as a liaison between the customer, Sales Associates, and the business to achieve exceptional results
• Managing individual projects while maintaining awareness of day to day demands
• Identifying and anticipating the needs of the customer
• Providing basic technical support
• Generating various reports utilizing multiple systems and tools
• Broadly applying knowledge of systems, processes, and culture to fulfill the job responsibilities
• Minimum of 3 years' experience in an inbound and/or outbound call center or a high-volume customer-facing role (ie. banking, restaurant, helpdesk)
• Excellent computer skills with knowledge of Microsoft Office products
• Flexible work schedule that will periodically require working remotely, after hours, and various schedules with advanced notice
• Knowledge of medical terminology and procedures
• Supply Chain knowledge
• Experience with inventory management
• Answer incoming phone calls in a polite, and efficient manner
• Provide accurate information to dealers, lenders and consumers regarding product coverage, billing inquiries or cancellation requests
• Research, and provide information on payments as necessary
• Utilize customer service skills to resolve issues and communicate information to all callers effectively
• Coordinate with other teams or departments to answer questions or resolve problems
• Other duties as assigned to support back office processes, or to assist other departments
• High School Diploma/GED required, Bachelor’s degree preferred
• 2 + years customer service, and experience in a professional business environment. Previous call center experience a plus
• Proficient computer skills using various software packages including Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills are a must
• Commitment to Customer Service Excellence required
• Experience in financial, banking or insurance fields a plus
• Handle requests from customers for deposit related activities such as the opening of new accounts and time deposits, wire transfers, stop payments, issuance of cashier's checks, foreign drafts and problem resolution
• Contact customers in accordance with request from account officer
• Frequent use and general knowledge of industry practices, techniques, and standards
• General application of concepts, and principles
• Refers to internal policies and practices for guidance
• PC knowledge of Windows applications including MS Word, Outlook, Access, Excel and Internet savvy
• Microsoft Word, Excel, and Outlook
• Phone Communication skills
• Customer services
• Strong written and oral communication
• Planning and coordination
• 4-6 years’ experience

Narc Junior Customer Service Associate Resume Examples & Samples

• Bachelor of Science in Business Administration from an accredited college or university required
• Engineering degree preferred
• Two years of experience preferred
• Answer 800 numbers to North American Response Center for I &VS requests
• Opens request in business system
• Ensures all request details are accurate and complete, and in conformance with customer needs and technician/Local Service Center capability
• Warm transfers to Customer Support Groups as necessary
• Dispatches closest, available Field Technician trained on model
• Assigns Return Material Authorization (RMA) to appropriate Local Service Center
• Administers open requests to meet customer obligations
• Performs all tasks associated and coordinates all request related activities with customer
• Expert at expediting/rescheduling requests as needed to meet customer/div requirements
• Management of more complex requests and ability to manage higher volume requests
• Demonstrates high level of accuracy in work
• Acts as a liaison to assure timely and efficient administration of requests
• Provides a highly responsive service oriented interface for the customer, divisions, Field Technicians and Local Service Centers
• Assists with resolution of matters pertaining to request administration, completion, and post request activities with internal groups
• Assures impact of changes to requests are properly communicated to all parties involved
• Reviews and distributes reports to ensure accuracy and timely response to customer
• High level of After Hours process knowledge and expertise
• Coordinates communication between the customer, service and divisions
• Interfaces effectively with all internal staff and possesses leadership qualities
• Communicates effectively with customers concerning all aspects of the request
• Participates in continuous improvement activities
• Role is to be a positive, self motivated, proactive, and influential member of the team
• Keeps management team informed of areas of conflict that go unresolved or may pose a threat to I & VS relationship with customers
• Maintains understanding of general business practices
• Maintains general knowledge of I & VS products and Process Industry
• May generate reports and perform analysis for management
• Provide initiative and insight into process improvements
• Recognized as a resource of questions and answers
• Seeks out career development opportunities through additional education or training
• Creates and performs presentations and leads short-term project teams
• May provide training and work direction for Customer Service Representatives
• Associate’s Degree, Certification, or proven equivalent professional administrative experience
• 5 years administrative experience
• 5 years of experience working in a corporate environment preferred
• Experience in Fire and Security or other major industries a plus
• Strong PC literacy, advanced skills in Microsoft Outlook, Word, Excel, or PowerPoint
• Experience in Admin/Carms, MasterMind, and GetPaid
• A strong work ethic and ability to communicate effectively with upper management
• Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment
• Customer service mindset and high interpersonal savvy and approachability
• Consistent pleasant and professional demeanor toward all levels of team members
• Ability to complete assigned tasks with a minimum of guidance and oversight
• Must be able pass a pre-employment background and drug screening
• Superior analytical / creative thinking skills
• Ability to assess complex processes and issues and deliver practical solutions
• Technological Proficiency / Knowledge is a plus: Advanced Navigation Skills within the product proprietary systems that support the business across the region
• Global Client Respect/Service: Dedicated to understanding and addressing clients needs
• Planning and Organizing - Capable of organizing several complex tasks effectively in order to accomplish goals and meet deadlines
• Communication: Effective telephone and written skills ncessary to interact both internally and externally with senior level professionals
• Accountable, Achieving and Driving Results orientated
• Effective listening and communication skills
• Time management, prioritization and organizational skills that provide the individual the ability to maintain progress on multiple tasks
• Adaptability to respond to changing priorities and business conditions
• Ability to function as a member of a small team and independently
• Familiar with MS Excel, word and other applications. Experience with SAP is a pre
• Customer focused, drive for results, problem solving and business acumen
• Good working knowledge of English (oral and written) is a demand
• 1 Work as an assistant of Customer Service Associate
• ) Apply price on website and follow till price approved
• ) Apply samples on website and distribute to sales
• ) Release some special orders in system and follow till customers/sales receive goods
• 2 Follow small and medium customers assigned by team leaders

Customer Service Associate Caerphilly Resume Examples & Samples

• To answer the telephone and deal with the call to the required standard
• To respond and deal with calls, queries and complaints via telephone or e-mail from our clients
• To pass correct and sufficient call information to the appropriate person or department where necessary and within the required timescales
• To respond to update requests as and when required
• Working instructions/MIMS should be referred to at all times
• To ensure all Company policies and procedures are strictly adhered to
• Any other reasonable duties as and when required

Lead Customer Service Associate Resume Examples & Samples

• Provide sales guidance to associates on the sales floor
• Manage customer interaction – maintain a strong individual sales presence by assisting
• Customers to ensure they receive the level of service needed
• Learning – continue education to hone product, sales, and leadership skills. Continual
• Learning through certification and continuing education process
• Assist with the execution of all tasks to ensure the store is ready to conduct business (e.g
• Replenish displays, filling holes and ensuring displays are functional)
• Hold “The Mic” to drive sales when scheduled, acting as a role model for sales productivity
• And behaviors
• Ensure price updates are executed and POP standards are maintained in accordance with
• Daily merchandising standard
• Maintain customer satisfaction
• Manage incoming folders
• Assist customers with any request/inquiry
• Enter new orders and initiate/execute maintenance to existing orders
• Coordinate orders containing new part numbers, following new part set up process
• Monitor system holds to secure the information needed to release the order for production/shipment
• Process customer complaints and follow to completion/resolution with the customer/sales representative
• Process requests for quotes and special pricing of both stock and custom parts
• Actively recommend blanket orders or “up-sell” concept where possible
• Report lost sales and lost opportunities to management
• Keep both sales representative and supervisor appraised on potential problems
• Provide account reports and details to sales and manager
• Participate in continuous improvement activities and projects
• High School or GED required
• 3 years of customer service experience or college degree in business discipline may be substituted
• Mature person with an extensive customer service background, preferably in a manufacturing setting
• Able to handle multiple priorities is a must. Must be detail oriented, a quick learner, and a team player
• College preferred
• Receive inquiries and release information in accordance with established policies and procedures
• Give directions/information to visitors, guests, residents, sales representatives, etc
• Report suspicious persons/information to supervisor immediately
• Operate computer, copier, office machines, etc., as directed
• Assist department directors in administrative matters. (i.e., typing reports, correspondence, etc.)
• Agree not to disclose resident’s protected health information and promptly report suspected or known violations of such disclosure to the Executive Director
• Report any known or suspected unauthorized attempt to access facility’s information system
• Accept job applications and forward to appropriate department heads
• Organize work to be addressed by receptionist on other shifts
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility
• Follow all established safety procedures and precautions when operating office equipment

Registered Customer Service Associate Resume Examples & Samples

• Efficiently manage inquiries from CWM FAs and Clients for New Account Opening/Asset Transition
• Strong problem solving and decision making skills, combined with an understanding of regulatory requirements are required to perform job functions
• Interprets procedures/ instructions to resolve problems within established policies and procedures, while adhering to banking and brokerage regulatory requirements
• Works under little to no direct supervision while performing job duties
• As required, may train lower level team members
• Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided
• Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function
• Strong Computer Skills (MS Office)
• Ability to build rapport over the phone
• Ability to be flexible with work schedule to include weekends and evening
• Proven success working in a team environment
• Solid work ethic, professionalism, and positive attitude
• Ability to thrive in a dynamic work environment
• Answer a high volume of incoming calls for raffle-related questions
• Handle changes to orders already processed
• Answer participant emails
• Respond to departmental voice mail
• Sort incoming and process outgoing mail
• 2 years of previous customer service experience preferred
• Strong customer focus with superior phone presence
• Ability to communicate clearly, both verbally and in writing
• Ability to work on multiple projects and meet deadlines by setting priorities with work projects
• Ability to establish and maintain effective working relationships with coworkers
• Proficient with computers, Microsoft Office (Word and Excel)
• Knowledge of Microsoft Access is preferred but not required
• Bilingual – English/Spanish is a plus

Gift Wrap & Customer Service Associate Resume Examples & Samples

• Use product knowledge provided by the corporate offices about vendors, styles, prices, and merchandise, to assist customers with purchase decisions
• Effectively process POS transactions and returns in an efficient and friendly manner
• Meets or exceeds credit and email goals
• Creates a positive Fitting Room environment through customer interaction and recovery
• Upholds the values and integrity of the company
• Works well with others to accomplish tasks, solve problems and achieve goals
• Recovers and sizes merchandise to maintain presentation standards
• Must have strong verbal communication skills and customer service skills
• Take inbound calls as needed
• Process existing insurance policy changes for policy owners and field partners
• Effectively communicate with policy owners, field and internal partners
• Requires Associate's degree or 2-4 years experience
• Upon entry into the position, must become an associated person of Princor Financial Services Corporation, which requires fingerprinting and a full background check, if you work with variable products
• Continuing education such as LOMA, CLU, ChFC is strongly recommended
• FINRA registration may be required
• Must develop a basic understanding of business and personal case concepts
• Must be detailed oriented and have the ability to organize and prioritize workload
• Must develop strong technical proficiency with product systems and processes
• Strong computer skills required including the ability to use mainframe and PC based systems
• Must demonstrate strong and effective interpersonal skills with internal and external customers and be able to respond to difficult situations that require tact and diplomacy
• Requires strong customer service, and written and oral communication skills
• Must exhibit the ability to prioritize work and maintain service standards in a fast-paced environment with high accuracy and within acceptable turnaround times
• Must be an effective team player and a positive influence within the organization
• Must develop solid product knowledge
• Must work professionally and diplomatically with very demanding and diverse distribution channels

Customer Service Associate / Receptionist Resume Examples & Samples

• Operate paging/telephone system as required
• Offer beverages to visitors waiting for administrative personnel, as appropriate
• Agree not to disclose assigned user ID code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Executive Director
• Attend inservice training sessions and other facility meetings, as directed
• Report equipment malfunctions or breakdowns to your supervisor as soon as possible
• Ensure administrative supplies have been replenished in work areas as necessary
• Knowledgeable of proper procedures for handling confidential information
• Demonstrated organizational skills
• Process customer orders/changes according to established department policies and procedures
• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Process general customer requests as needed
• Process customer returns according to established department policies and procedures
• Understands business processes and makes proactive decisions, effectively solving Customer issues, and increasing sales
• Process customer quote requests as needed. This requires a thorough understanding of the TE quoting process and all associated programs to complete
• Thorough review of all key customer documents and knowledge for escalation if additional review required
• Generate/manage backlog orders, open order reports, forecast reports and communicate late deliveries to the Customer and Team and identified
• Work collectively with all aspects of the Supply Chain to ensure the customer’s needs are met in a timely manner
• Build and maintain strong business relationships with Customers to drive an exceptional Customer experience
• Focused effort on strengthening customer relationships by acting as a liaison between Customer and any internal points of contact
• Initiate and facilitate meetings with customers and internal points of contact to proactively identify issues and/or drive process improvements for said Customer
• Independently, or as a team member, investigate and resolve Customer issues (e.g., delivery, price, quality)
• Identifies and drives corrective actions and improvement projects that will raise Customer satisfaction levels
• Work with assigned Key Account Manager to execute Customer initiatives
• Performs statistical analysis relating to product, bookings, billings, opportunities and Customer profiles
• Analyze, identify, and share key customer insights through monthly reporting with internal partners to facilitate decisions on business processes, rules formulations or modifications, product enhancements, and market opportunities
• Identify sales opportunities and assist in developing the pipeline for future sales activity through daily interactions with Customers
• Proficiency in SAP
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
• Bachelor’s degree strongly preferred
• Minimum 3 years’ experience in Customer Service role
• Job Competencies
• Excellent interpersonal and communication skills
• Team player/able to work well with others
• Ability to work well with little supervision
• Position requires FINRA Series 6 and 63 license or to obtain license within 150 days of hire
• Four year college degree preferred
• Proven record of dependability. Punctual and reliable attendance of the Customer Service Associates is critical to the success of a fast moving inbound service center
• Annuity/financial services industry knowledge is a plus
• Possess strong relationship building skills
• High School diploma required, College degree preferred
• Solid customer service experience required
• Bilingual Fluency a plus (English and Spanish)
• Must be able to learn and retain a large amount of technical information in a relatively short period of time
• Data entry skills and Window-based applications knowledge is required

FR Customer Service Associate, Communities Resume Examples & Samples

• Must be fluent in French AND English (Written and Verbal communication)
• Completed NQF Level 4 or equivalent qualification
• 1+ year of relevant customer service experience
• Proficiency in Microsoft Outlook and MS Office applications
• Experience working in a customer service or call center preferred

Facilities Customer Service Associate Resume Examples & Samples

• Advanced computer skills and demonstrated experience with office software and email applications
• Demonstrated success in following through and completing projects
• Excellent organizational skills and attention to detail
• Ability to prioritize, multi-task, and assign work to others
• Ability to take initiative and ownership of projects
• Ability to routinely and independently exercise sound judgment in making decisions
• We are unable to provide Sponsorship for this position
• Ability to work a (7.5-hour) shift between 8:00 AM - 6:00 PM Monday through Friday
• Deliver high-quality, efficient performance to our customers
• Passion for teamwork; contribute to individual and team goals in order to deliver highly responsive, customer focused service that results in high customer satisfaction
• Respond to telephone and email service requests with timely and accurate information
• Work collaboratively with business partners to provide sustainable solutions for customers
• Identify, track and share in the remediation of trends that impact operational efficiency and customer satisfaction
• Embrace and lead change to improve workflow, enhance customer satisfaction and reduce operating costs
• Deliver outstanding customer service through verbal, written and/or interpersonal communication
• Demonstrate the ability to excel when faced with multiple, concurrent and rapidly changing demands
• Ability to successfully navigate the systems used to perform the work including computer applications, web applications and insurance contracts and statutory verbiage
• Embrace the challenge of a fast-paced, front line customer service environment
• Demonstrate the ability to work independently and within a team setting
• Seek out job challenges and opportunities to constantly improve skills
• Consistently demonstrate a high level of professionalism and a strong work ethic that facilitate positive results

IT Customer Service Associate Resume Examples & Samples

• Attains a minimum of 85.5 of working hours each day in an available state while logged into the telephone ACD queue must log in promptly at designated work hours
• Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement by documenting all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues
• Performs incident notification and escalation to ensure problems request issues are communicated effectively and receiving proper management attention
• Participates in operational readiness testing for new business transition activities as required
• Minimum of 1 years of experience with Computer Science including Customer Support
• Minimum of 2 years of experience Customer Service or Public Relations and incident tracking system
• Print Services
• Familiar with Lotus Notes Ability and desire to build additional technical skills
• Ability to follow instructions to produce desired results
• Aptitude to multi task workloads
• Willingness to travel as required

Junior Customer Service Associate With German Resume Examples & Samples

• Previous experience in customer service is not a requirement - we would provide you with an opportunity to gain experience and learn!
• Work for a global company with global opportunities, the hub that sustains the activity of car dealerships in the whole Europe, Middle East and Africa – the world has no borders with Accenture!
• A challenging and dynamic workflow, ability to apply previous knowledge and learn new skills
• A various range of company benefits
• Performance bonuses
• Gym and private medical subscription
• Meal vouchers
• Additional vacation days
• Working in a leading technology and service providing company
• Developing knowledge of automotive industry processes
• Learn the best practices in client relationship management
• Proactively contact customers when issues in various applications may affect delivery commitments
• Document support efforts/ steps and record customer information in a tracking tool
• Understand customer needs in order to recommend appropriate solutions
• Develop and maintain positive relationships with the customers we serve and our collaborators/ coordinators (dealerships and its representatives, various internal departments and coordinators – Network Development, Sales, Service, Spare Parts, Application Managers, Specialized IT Teams)
• Develop and maintain a proper level of understanding of customer, market, product and industry requirements, in order to keep high rates on customer satisfaction
• Update the customers, following up on solutions and communicate in a timely, professional and complete manner
• Act as the knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead
• Deliver new hire training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material

Customer Service Associate With Hungarian Resume Examples & Samples

• Written and spoken ability to communicate in HUNGARIAN (at least B2 level)
• Ease in interacting with people from various cultures
• Responsibility, accuracy
• Ability to adapt to all the challenges of a new project

Customer Service Associate With English & Spanish Resume Examples & Samples

• Providing excellent customer service
• Resolving issues in a timely manner and ensure high levels of customer satisfaction
• Gaining and maintaining Client confidence and organization’s trust by developing efficient relationship
• Providing explanations in relation to customer issues (both written and by phone); communication with clients in a professional manner maintaining confidentiality
• Performing order entry using internal systems
• Performs the tasks with very minimal to zero supervision (as necessary)
• Seek missing information and finds solutions
• Reporting expected vs actual output
• Escalating issues and seeking advice with Team Leaders when facing non-standard issue
• Bachelor or master degree
• Customer services experience - min. 6 months - ideally within online related services
• Written and spoken fluency in English and one of the following languages : Spanish/Italian/German/Portuguese/French
• Focus on assisting clients by driving the right product adoption for the right client – previous B2C experience would be an asset
• Self-driven with attention to detail and follow-through
• Ability to multi-task and work under pressure
• Ability to understand current clients’ processes and guidelines

Customer Service Associate With German Resume Examples & Samples

• Written and spoken ability to communicate in German (at least B2 level)
• Written and spoken ability to communicate in English for Accenture interaction
• Previous experience in customer service, including complaint-handling is a plus, but not a requirement
• Competent Microsoft Office user: Excel, Word and Power Point
• Provide information to policyholders, parents, spouses, and beneficiaries
• Receive, evaluate and answer customer inquiries which are predominately routine but may require deviation from standard screens, scripts and procedures
• Use computerized systems for tracking, information gathering, providing information, referrals, routine transactions and/or troubleshooting
• Answer product, account, policy and service inquiries, resolve concerns, and promote services by responding verbally and/or in writing
• Please note this position is located in EL Paso, TX and Roseland, NJ
• Typically 1-3 years of directly related customer service experience and well developed transaction processing experience
• College degree or equivalent business/military experience preferred
• Strong people skills with an ability to think like the customer
• A passion for delivering top quality service
• Proven record of dependability; punctual and reliable attendance is critical to the success of a fast moving, inbound service center
• Ability to learn and retain a large amount of technical information in a relatively short period of time
• Proficiency with keyboarding and window-based applications, including Internet
• Proven self motivation and active listening skills
• Excellent organization and prioritization skills
• Ability to work from home when needed. Upon the successful completion of training and meeting all operational metrics for a period of time, an alternate work schedule is possible
• Competitive base pay along with quarterly bonuses that are influenced by maintaining Attendance, Schedule Adherence, and Quality as well as an annual review of compensation
• Paid 4 week training
• Set schedules with split days off. Hours of operation are between 5:00AM – 12:00AM, 7 days a week. Must be available to work holidays
• Medical, Dental, Vision insurance, with no waiting period
• 401(k) with a company match (You put in $1.00, we put in $2.00)- Always fully vested
• Generous paid time off (21 days for years 1-5, and increases after that)
• 10 paid holidays per year
• Rewarding environment with opportunity for advancement
• Schedules customer work for In Shop or Mobile
• Performs Customer Interview utilizing the Interview Wizard
• Manages the work order, including customer contact during the diagnostic, quoting, repair and invoicing (or claim creation) processes and ensures that all applicable SRTs are built in the job plan
• Conveys parts needs by name or P/N to the Parts Professional on the shop floor
• Use QuickServe Online for Parts lookup, Service and Warranty Manuals and information
• Utilize the Onan and Cummins Parts Catalogs, Fleetguard Cross Reference
• Actively involved in service center marketing and up selling
• Complies with all safety policies and procedures at all times
• Performs other service or parts front counter related duties as may be assigned
• Good verbal communication skills with external and internal customers
• Experience necessary in handling customers in a courteous and professional manner
• Analysis/problem solving with basic knowledge of diesel engine technology
• PC skills for written communications
• Demonstrates team leadership and motivates others in a team environment
• Demonstrates commitment to and creative thinking for continuous improvement
• Ability to develop and maintain a good business relationship with customers
• Demonstrates ability to initiate, expedite and follow through to task completion
• Ability to positively react to change in environment, processes and people
• Ability to perform quick decisions, have a decision making process in place
• Minimum high school graduate or equivalent
• Experience with handling customers in a courteous and professional manner
• Associates degree in Communications or similar field of study preferred
• 2+ years experience in customer service
• Omni Channel Contact Center environment experience
• Background working with social media in support of Customer Service efforts
• Working knowledge and understanding of social media platforms
• Excellent communication skills with the ability to effectively communicate information in written and verbal format
• Ability to resolve difficult or stressful customer service issues
• High level of commitment to exceptional customer service
• Experience working in a fast-paced customer contact center environment
• Excellent proficiency in computers
• Good keyboard skills
• Customer service focus
• Strong organizational skills, attention to detail and accuracy oriented
• Work well as a team member
• Familiar with Academy products
• Acceptable level of hearing and vision to perform job duties
• Deliver extraordinary customer experience on every interaction by responding to questions concerning customer orders and requests in a fast paced, structured customer care environment
• Grow and nurture customer relationships on every interaction that results in measurable customer value
• Offer custom solutions that benefit the customer
• Communicate via various channels such as telephone, email and chat with customers and internal support areas including production, sales, engineering, logistics and others as necessary
• Commit to being part of the solution when faced with a challenge
• Liaise effectively with various internal business partners like engineering, planning and sales to resolve Customer inquiries and requests
• Ability to work in a shift based environment

HDI Customer Service Associate Resume Examples & Samples

• Associate will also place outbound calls to customers from leads that were obtained from various marketing resources. Using a uniform script, the associate will qualify the customer, explain our product offerings and suggest why they should choose Home Depot for their home improvement needs
• Minimum Age: 18
• Must pass Background Check
• Ensuring the complaints are close looped within the best possible turnarounds (48 hours or less)
• Work closely with multiple units and functions to provide the best possible solution to customer issues
• Display high degree of empathy and understanding of customer needs in providing solutions
• Responsible for accurate responses to clients of requisite quality
• A strong communication style, ability to influence at all levels, good temperament and ability to manage relationships with customers, key internal stakeholders is a must
• Preferable - Masters
• Works as Client liaison for the team
• Gathers team data and generate reports to management Day to Day Activities
• Gathers required customer specific information
• Enters information into client system accurately
• Generates Sales Orders and follow up with suppliers customers
• Minimum of 6 months of data entry or supply chain experience
• Minimum of 6 months of client work experience
• Minimum of 6 months of experience working with MS Office
• Must be US Citizen
• Provide account and application support to customers, specifically with regards to software functionality and troubleshooting of system configurations and network settings
• Provide prompt, efficient, detailed, customer-oriented service to Amazon customers
• Act as an advocate for our customer, reporting and acting on observed areas for improvement
• Assume responsibility for developing detailed knowledge about specific product lines and features
• Ensure interactive website features are operational and surface all problematic issues for immediate correction
• · Actively seek solutions and identify trends and suggestions to customer needs
• Fluency in English and German, written and verbal communication
• Superior troubleshooting and analytical skills in conjunction with a structured systematic approach to problem solving

Every Other Weekend Customer Service Associate Resume Examples & Samples

• Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures
• Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc
• Greet visitors. Direct to appropriate office and/or resident room, with tact and courtesy in a professional, positive manner
• Receive, sort, and distribute mail as directed
• Announce emergency codes and instructions over public address system required
• Follow established ergonomics policies and procedures governing lifting techniques, repetitive tasks, and the use of safety equipment and supplies to prevent work-related injuries and illnesses
• May be trained and assigned to perform the Customer Care Liaison duties as needed
• Perform other duties, as assigned
• 1 or more years customer service or account management experience in a manufacturing, distribution or closely related industry environment
• 2 year degree is preferred
• 3 years of experience with Microsoft Office, including Word and Excel is a plus
• Ability to work in a fast paced, team oriented environment
• Manage relationships with all customer channels through these communication vehicles: calls, Emails, Chats, and faxes and assist all customers in a professional, courteous, reliable, and responsive manner. Respond promptly with appropriates sense of urgency to customer contacts while providing superior customer service. Answer questions and provide product, processing, and pricing guidance
• Negotiate disputes of large dollar amount problems ($0 - $20,000+) in as a company and customer advocate. Negotiations may include allowances, credits, or replacement orders
• Follow up on outstanding issues/negotiations that may take months for final resolution. Maintain accurate and complete history of customer concerns by entering notes in the AS-400 system. Follow guidelines/processes and determine appropriate concessions to customers as needed. Negotiate with suppliers including product vendors and carriers for actions or credits as necessary. Utilize best judgment in many unique situations that don’t occur repeatedly
• Reach out to other teammates or other CES departments for further assistance with vendor/customer negotiations. Handle disputes customers relating to over 1,000 vendors and service companies
• Follow-up and ensure that customer credit is given promptly and accurately, including credit/debit memo process and MRA handling
• Answer product operational questions for customers. Utilize vendor calls, operating/installation instructions or service providers
• Shipping related questions including setting up storage for redirect shipments
• File shipping and handling claims including arrangement of inspections, arbitrating claims, and following up to assure resolution and customer credit
• Develop and maintain a sufficient level of knowledge on customer issues, vendor processes, products and systems
• 3 years experience working in an office/call center or customer service environment
• Strong verbal and written communication skills are essential requirements for the position
• High level of detail orientation, follow up, decision making, multi-tasking ability and problem solving are necessary. Negotiation skills require ability to balance profitability and customer experience across the organization during expediting, pricing concessions, and problem solving when there is not a clear cut guideline
• Ability to build and maintain rapport with all types of customers
• Ability to calculate basic math equations including pricing, discounts, mark ups
• The position requires above average personal computer skills and proficiency using Microsoft Office software to include Excel, Word, and Email and the ability to use Intranet and Internet applications
• Accurate grammatical and spelling skills are necessary
• Provide written and or verbal quotations to customers concerning pricing, delivery and company terms and conditions in a responsive manner
• Proactively provides the customer with current information on open orders ands other account issues
• Manages and maintains OMAR order entry system with customer’s current requirements; coordinating any changes with the buyers, field representatives and or sales managers as required
• Investigates and provides resolution to any issues the customer encounters with our company
• Maintain consistent communication with product line manager, sales managers and field representatives
• Maintains quote management system for assigned customers
• Ability to read, analyze, and interpret customer requirements
• Ability to interpret and follow a variety of instructions provided in written English, oral or diagram
• Must be proficient in Microsoft Office, (Word, Excel, PowerPoint and Access)
• Strong written and verbal communications skills required

Web Customer Service Associate Resume Examples & Samples

• You have a passion for people and exceptional ability to create strong personal relationships through verbal & written communication skills
• You are extremely detail-oriented with impressive organizational skills and excellent follow-through
• You pride yourself on your superior time management and have the ability to work in a fast-paced environment
• You are self-directed, motivated to take initiative and able work with little supervision
• You have a positive attitude and strong desire to learn
• You believe customer loyalty can be a company’s number one sales tool
• You are very proficient in Microsoft Office, multi-tasking and working with several software programs at the same time
• A bonus: You possess knowledge of JDE/AS-400 or a similar order and inventory management system
• A bonus: you’ve worked with Hybris B2C, Hybris PCM and/or Blue Martini
• You have previous retail experience and customer service experience
• You possess a passion for the outdoors, including one of our core sports
• You have a High School Diploma or equivalent with some college preferred
• Compile and input accurate product assortment data into Pearl Izumi’s content management system ensuring data integrity for both seasonal and off-season launches
• Manage all seasonal translations for international sites
• Perform rigorous testing for each seasonal launch
• Drive sales to achieve brand financial goals by ensuring that all products are presented in the best depiction possible via imagery, accurate Product Detail Page description copy, etc
• Oversee customer product reviews and report out on monthly trends
• Minimum of 2 years in a customer service role
• Organization, detail orientation and multi-tasking skills required
• Basic math and computer skills
• Excellent phone and communication skills
• Ability to learn quickly, process high call volume, and think outside the box
• Strong work ethic, do what it takes to get the job done approach, while maintaining high business ethical standards
• Proficient in Excel, Word, PowerPoint, and Outlook
• Successfully complete training to become knowledgeable about the waste services industry and Republic Services’ processes, services and policies
• Respond in a timely and accurate manner to routine customer service calls, ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner
• Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple issues including, billing questions, service inquiries or cancellations, residential price increases and equipment issues
• Return all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as possible
• Receive and review individual performance metric reports and action plan with manager to understand individual performance. Enter service data into computer for billing and scheduling purposes
• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information
• 1 year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
• 1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden)
• 1 year experience working in any department at a Lowe's retail store
• NEW YEARS DAY
• MEMORIAL DAY
• INDEPENDENCE DAY
• BLACK FRIDAY (Day After Thanksgiving)
• CHRISTMAS EVE
• NEW YEARS EVE
• Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
• Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
• Maintain an accurate directory of customer contact details and company information for assigned customers and communities
• Proactively seek out opportunities to obtain electronic data feeds and websites that can be scraped
• Follow up field visits with client care calls, soliciting feedback on the quality of service and effectiveness of training sessions, contributing to the ‘Service Override’ assessment of the field team
• Support sales colleagues to ensure the highest standard of customer service is maintained
• Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
• Experience in high volume customer service call center; building rapport over the telephone and overcoming objections
• Experience of delivering results whilst working to deadlines under pressure
• Excellent communication and influencing skills; verbal and written
• Confident personality with the ability to communicate effectively with both internal and external stakeholders
• Ability to plan and organize workload in a fast-paced environment
• Ability to act on own initiative and work successfully alone and as part of a team
• Ability to adapt quickly in a technology led environment
• Comply with TE’s Continuous Improvement Initiatives
• Bachelor’s degree, preferably commercial
• Good working knowledge of English and Polish (oral and written) is a demand
• Perform order entry in SAP system
• Co-ordinate orders, liaising with internal and external customers to delivery and AR collection
• Manage complaints and return process
• Supporting Sales in all order related activities, ensure proper documenatation is maintained and transactions are carried out in acccordance to company policy
• Generating reports for management meeting and analysis
• Bachelor’s degree strongly preferred and/or minimum 3 years’ experience in Customer Service role
• Must be able to speak and write English
• SAP Skill compulsory
• Strong interpersonal / communication skills and a team player
• Transcription and entry of paper/fax customer purchase orders into TE SAP order management system
• Completely and accurately enter all relevant purchase order data elements including part numbers shipping and billing information, and any special instructions
• Orders are to be created per documented work instructions
• Manage all system alerts and ensure all data elements have properly mapped from the customer transmission to TE SAP system
• Receive inbound quotation requests from customer and sales. Generate standard quotes using TE SAP System. Send quotes via email to customers and sales
• Performs other duties as assigned. Examples include, but are not limited to: taking an inventory or participating as a new store visual support associate; traveling as needed through the home district and into other districts as required in support of ongoing new store and remodel programs
• Prior experience in merchandising and visual presentation in a retail environment
• Working knowledge of basic carpentry tools
• Basic computer skills, including Excel and Word
• Delivering an exceptional customer service experience
• Maintaining a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
• Demonstrating consultative experience, ability to influence, and resourcefulness
• Feeling energized by a desire to help and connect with people
• Exhibiting an ability to maintain progress on multiple tasks, set priorities, and manage time effectively
• Working in a shift based environment
• Acting as a team player, critical thinker, self-motivator, and problem solver
• Maintain a proactive positive attitude
• Willingness to accept coaching as a way to improve your service to customers
• Be an action-oriented, flexible problem-solver who will assist customers in expediting orders
• Correcting post-sale problems
• Communicate with customers primarily via email and phone utilizing a variety of software tools to navigate customer accounts
• Research and review customer policies
• Communicate effective solutions in a fun, and fast paced environment
• Ability to use a desktop computer system
• Excellent typing skills
• Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
• Ability to communicate correctly and clearly with both internal and external customers
• Excellent documentation skills
• Good comprehension skills-- ability to clearly understand and state the issues customers present
• Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
• Ability to approach problems logically
• Strong time management skills
• Ability to effectively prioritize work time to ensure productivity and department standards for time spent
• Respond within department service standards to all telephone calls from clients and advisors by providing account information regarding a broad range of subject areas such as product, procedures, tax, and transactions
• Utilize all reference materials and deliver consistent information to our customers
• Deliver trusted, professional, and reliable service to John Hancock Policy Holders and Advisors
• Provide effective and timely resolution of a range of customer inquiries
• Maintain a positive and cooperative tone at all times with both customers and coworkers
• Focus on taking ownership of each call and striving for first call resolution
• Complete ongoing training to stay abreast of product, industry service and policy changes
• Process transactions over the phone and take instructions for follow-up which include but not limited to address changes, form requests, benefit summaries, and billing inquiries
• Determine requirements needed in order for client and advisor request to be processed
• Coordinate with other departments to determine best approach for resolving service or operation issues. Utilize support staff and follow escalation procedures as needed to ensure quality service
• Resolve or negotiate “win-win” solutions to client issues directly or by consulting with appropriate resources such as Team Leaders, peers, or other business units
• Document, track and report significant client/advisor discussions or complaints
• Perform all follow-up customer calls in a timely manner when necessary
• Assist clients and advisors with website inquiries. Promote self-service where applicable
• Candidate must meet job expectations and pass all performance metrics in his/her current Unit
• Excellent written and verbal communication skills. Ability to converse effectively using the English
• 1+ year of previous Customer Service / Call Center experience
• Working knowledge of ZenDesk (customer service platform) and Magento (ecommerce platform)
• Previous Data and Order entry experience
• Serve as day-to-day operations contact between BioMarin and BioMarin’s contracted Distribution Partners. Primary focus will be in customer service and product distribution. The Customer Service Associate will also be required to offer solutions to problems and provide action plans to BioMarin Distribution Partners
• Follow and adhere to agreed processes defined for the department
• Order and shipment coordination for all international customers, in close partnership with the Logistics and Finance departments internally and distributors and customs brokers externally
• For international orders, work closely with Area Directors and customers to ensure all export documentation requirements are in place prior to product shipment. This includes preparation of commercial invoice, certificate of Origin and other documents as needed
• Resolve any issues, which could result in the shipments being delayed as well as manage both internal and external customers if delays do occur
• Continually seek and identify new areas for enhancement as related to customer service and product distribution
• Participate in cross functional team projects
• Monitor Oracle transactions with 3PLs managed through an EDI interface
• Ensure all transactions are complete for month end, from an order management and customer set up point of view
• Work alongside a busy Commercial Operations team and deal with ad-hoc requests and offer logistical support when necessary
• Small requirement for national and international travels
• Strong customer service experience in an international environment desirable
• Previous experience with import/export regulations
• Presentation skills and able to communicate effectively
• Knowledge of Oracle or similar ERP system
• Additional language a plus
• Follows posted instruction on use of various detergents and tools to be used to clean specific areas. Some tools are mechanical
• Performs cleaning assignments at the same time daily, unless otherwise instructed
• Cleans up spills promptly
• Cleans driver’s restrooms and lounge as needed, but no less than once daily
• Keeps all storage closets/rooms in a clean and orderly condition
• If applicable, cleans room and changes linens when a driver vacates his/her room in the driver’s dormitory
• Cleans outside terminal grounds as requested (i.e. pulls weeds, maintains grassy areas of sidewalks/parking lot)
• Support all internal and external partners to address customer’s needs and help grow the business
• Process returns, debits, credits, sourcing orders, inquiries, feedback and quotes
• Captures lost sales to improve local inventory. Cross reference requested items to find on-contract, compliant alternates. Utilize Sourcing to supplement current RedBook offering
• Accurately prepares referral orders for customer pick up. Keep record and track referral orders and back order items
• Works effectively with cross functional partners in a team environment to accomplish organizational goals and to identify and resolve problems
• Work in an environment with external partners daily, where exceptional business acumen and poise are necessary
• Actively participate in a safety culture and use safe practices in everyday operations. Participates in all required training to ensure proper compliance of HAZMAT and safety principles
• Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents. Respond to emails timely
• Completes lottery, bill pay and Western Union transactions while adhering to company and legal regulations. Follows company, state and federal guidelines for tobacco and alcohol sales
• Performs refunds or exchanges while following company policy to ensure a quality customer service experience and maximize profits. Assists in handing out paychecks or other paperwork to associates
• Responsible to keep desk area clean and organized. Completes necessary logs for store compliance policies regarding lottery, bill pay, Western Union and store donations
• Ensures smooth function of department and store by cooperating with co-workers and superiors. Responsible to continuously improve job performance
• Performs other duties as directed by superiors
• Keys class credit (parts coming back to DC) manually for stores as needed
• Checks nightly billing report to ensure store has placed an order. Calls store to check if order was placed but did not go through
• Ensures orders are completed that are keyed and purchased as factory special order from suppliers
• Verifies that parts reported as damaged or is defective is within acceptable time period so part can be sent back to manufacturer or repair depot to get repaired
• Ensures transfers go between a local and jobber or independent jobber when no account between the stores exists
• Resolving orders not transmitted to RADS
• Makes claims to carriers for damaged freight
• Creates manual hard copy of returns for items that do not have a specific AR number to be submitted to the correct supplier for credit issuance
• Stocking parts and various warehouse responsibilities
• Explains and upholds contract coverage to customers and/or contractors
• Adapt to a fast-paced environment
• Actively monitoring orders placed via Deliveroo up to completion
• Answering inbound calls from Customers/Drivers/Restaurant
• Proactively Liaising with Drivers/Restaurants to ensure orders run smoothly
• Providing feedback to relevant departments to help improve our customer experience
• Investigate and resolve customer complaints and queries
• Respond to customer issues via email and phone
• Attend to customer requests and all issues related to Export/Import cargoes via call, email, and any possible channels within agreed timelines and as assigned by direct supervisor through task demarcation or on ad-hoc basis
• To ensure a smooth execution of shipment and work closely with internal stakeholders to ensure all requirements and standard operating procedure is applied
• Closely follow up with Global Service Centers (GSC) to ensure Service Level Agreement meet
• Coordinate within Customer Service Team on Customer Service performance improvement plan, follow up, action plan to improvement and target achievements
• Typically requires a minimum of 1-2 years' experience in a customer service environment
• Ability to multi-task and make decisions based on the customer's needs
• MUST be open to working a flexible working schedule to include either 1st or 2nd shifts
• Improve process and productivity
• Documentation and its dispatch
• Telephone etiquette
• Thorough system knowledge
• Live our values
• Minimum 2 year of experience in handling SCM / FF customer
• Data entry of faxed, emailed, and phone in orders for production
• Communicate with customers to determine expected delivery date and time
• Resolves product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; and following up to ensure resolution
• Greet customers in a courteous, friendly, and professional manner through written or verbal communication
• Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of the job
• A high school diploma is required; Bachelor’s Degree strongly preferred
• Schedules vary based on business needs. However, Customer Service is staffed Monday – Friday from 6:00 am to 9:00 pm and Saturday from 7:00 am to 5:00 pm. We're currently staffing for Monday through Friday, 12:30 - 9:00 pm
• Demonstrates competence in the application and use of computer and communications technology
• Develops and maintains effective relationships with employees, internal partners, and customers so that business objectives can be achieved
• Proven teamwork and people skills
• Bi-Lingual skills preferred
• Provide excellence in sales and customer service by ensuring a convenient and enjoyable shopping experience for the customer, including customer orders, inquiries and requests
• Determine options for appropriate resolution and communicate with customers regarding actions and satisfactory resolutions. Communicate and consult with business units as required
• Receive and respond to customer issues, concerns, queries, etc., via telephone
• Follow up with customers as required to ensure customer satisfaction with resolution
• Maintain appropriate documentation and records of customer issues, concerns, action taken for resolution, etc., in accordance with Sears’ systems, policies and procedures
• Ability to analyze cause of problem and take the initiative to apply appropriate solutions
• Enjoy assisting people in finding solutions to problems
• Can openly share information with others and work independently
• Previous experience in a Call Centre an asset
• Proficient computer skills, including keyboarding and data entry
• Email: [email protected]
• In Person: 500 College St E, Belleville ON (between 8:00am and 4:00pm)
• Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues
• Desire to continually learn
• Solution oriented and self-motivated
• Familiarity with multiple browsers, multiple tabs and window navigation, and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Outlook
• Identifying and agreeing the right solution for the customer, using your ability and your licence to wow
• Thinking and acting like the customer, involving customers in determining outcomes that are best for them, understanding their short, medium and long term needs
• Balancing different viewpoints and customer insight with policies, exercising clear judgement and initiative to reach the right customer outcome that is within the best interest of the Bank
• Proactively working to avoid issues, confidently making self-initiated contact, anticipating needs and addressing customer queries and concerns efficiently and effectively and surprising with unexpected solutions
• Interacting with customers on their terms, in an engaging way that demonstrates open-mindedness, actively listening and being genuinely curious, flexing your style to reflect customer preferences
• Investigating customer queries, concerns and complaints whilst withholding judgement, using the conversation cycle and role modelling mutual respect to create exceptional customer experiences
• Experience in delivering exceptional customer interactions in a professional and caring manner
• The ability to balance different viewpoints, customer / client insight and policies to reach the right customer and Bank outcome
• Excellent planning and organisational skills with a strong attention to detail in preparing for each contact and approaching each investigation using own judgement to balance with pace
• Strong communication skills, both verbally and in writing, to deliver positive impactful communication needed to gather information, clarify circumstances, and explain outcomes clearly and effectively
• The ability to remain in control and empathetic to move the conversation on and find common areas of agreement
• Being an excellent team player, supporting a culture of individuality, fun, and the sharing and embedding of best practice but with the ability to work individually and under pressure
• Active participation in tiered 2 accountability as part of TEOA PIM process
• Price residuals: work with Sales, Finance, etc… to resolve
• Be responsive to numerous requests for information and action: delivery, price, quality, transportation, etc…
• Interact internally with Sales, Product Management, Quality, Engineering, Logistics, Pricing, etc… via telephone, email and IM to support our Customers quickly
• Proactively provide updates to Customer concerns and escalate when appropriate
• BA/BS degree preferred (Communications, Marketing, Business or Supply Chain preferred)
• This seasonal assignment will run approximately 3 - 6 weeks
• Candidates must be able to attend a mandatory on-site training, dates to be discussed
• Position pays $12-$13 per hour, with opportunities for pay increases
• Answer incoming calls promptly to place orders, answer questions and assist with service issues
• Create a positive and memorable experience for the customers by establishing a unique personal connection and engaging in a sincere and enthusiastic manner
• Determine applicability and scope of problem resolution (recovery solution) and process replacement/refund as appropriate
• Meet established department average handle time /quality service levels and other identified performance targets on a consistent basis as determined by side-by-side and remote monitoring
• Additional responsibilities may include but are not limited to; processing email, assisting with telephone surveys, completing call tick sheets, participating in focus groups
• Previous experience with customer service in a call center or retail environment preferred
• Professional verbal and written communication skills; exceptionally friendly and conversational
• Good judgment in terms of customer recovery strategies
• High tolerance for heavy phone work/interaction with the public/emotional conversations
• Demonstrated basic computer proficiency in a windows environment, internet navigation and keyboarding skills
• Self starter and the ability to work independently with a high degree of accuracy
• Must be able to work the week prior to holidays
• May have access to confidential information which the applicant must maintain
• Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services
• Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed
• Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery
• Document according to procedure. Assist department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention and making return contact as warranted
• Complete required training (including, but not limited to, annual certifications) and understand how to use tools available to recall necessary information
• Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns about KP
• Maintain awareness of the way performance and actions affect members and KP’s financial stewardship
• Be open and receptive to feedback, and change behavior to improve performance
• Firstsource Transaction Services, LLC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws
• Call center experience preferred. Health insurance experience preferred
• Minimum typing speed = 30wpm
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
• Ability to thoroughly understand a large, complex organization and its functional policies, processes, and customers
• Demonstrate analytical and problem-solving skills
• Basic knowledge of and personal computers required, including experience with Windows based environments
• Demonstrate strong reading comprehension and writing skills to analyze and document interaction
• Follow established procedures to meet customer/member needs
• Demonstrates primary commitment to customer/member needs (before other requirements), intervening and taking immediate action as appropriate
• Ability to read and respond clearly and succinctly
• Ability to understand, interpret, act on, and direct own work based on analysis of a variety of statistical measurements of individual and contact center performance
• BS degree or minimum 1 to 2 years of customer or financial services experience
• Excellent oral and written communication skills and a strong commitment to providing exceptional customer service
• Must be receptive to change and detailed performance feedback
• Proficient with multi-tasking and Window-based applications
• Proven self-motivation skills and record of dependability
• Strong active listening skills and the ability to engage customers and make customer-focused decisions
• Flexibility with regard to schedule; must be able to work various shifts and overtime as needed to support business objectives
• Process Client-Generated Supply Orders in support of FM Agreements
• Answer phones for the department
• Conduct yourself in a professional manner at all times
• Friendly personality and good attitude
• Proficient with Microsoft Office Applications including Word, PowerPoint and Excel
• Commitment to provide a high level of customer service
• Communicate well, both oral and written
• Flexibility to work overtime on occasion
• Some College is a plus
• Entry-Level position, no experience required; some office experience preferred
• Microsoft Word, PowerPoint, Excel and Outlook experience
• Responds to employee inquiries and concerns; and maintains the confidentiality of sensitive information
• Coordinates selection and employment process including posting jobs, scheduling interviews, and scheduling drug testing
• Schedules, plans, and conducts new-hire orientation
• Provides policy information and answers employee questions regarding company policies and procedures
• Ensures accurate completion of new-hire paperwork (e.g., Payroll documents); and enters new-hire information into appropriate system/s (e.g., PeopleSoft, Genesis)
• Complies with all safety procedures; notifies management of accidents; and follows reporting and drug screening procedures
• Tracks and maintains employee attendance records in the timekeeping system (e.g., Kronos) and manually when necessary; and reviews and produces various timekeeping reports (e.g., punch-ins/punch-outs, declines)
• Performs administrative functions such as copying documents, filing, and maintaining paper files (e.g., Employee Declines Report, Driver Meal Verifications, Associate Requests, Signed Schedules, Call-Out Slips)
• Assists employees in completing benefit enrollment change requests; and communicates and distributes benefit information (e.g., insurance cards)
• Updates and maintains employee payroll information and personnel records while complying with file maintenance and retention requirements (e.g., Sarbanes-Oxley)
• Maintains training facilities and training supplies
• Greet all customers and provide them with prompt courteous service and assistance
• Provide outstanding friendly customer service
• Sweep floors during store hours and assist in other maintenance duties such as cleaning break rooms, rest rooms as assigned
• Keep the inside and outside of the store clean and in good order
• BOTTLES where applicable: Sort returnable bottles in compliance with vendor requirements
• Receives and processes customer rental and purchase orders according to establish procedures
• High school diploma or other specialized training/equivalent related experience
• Minimum of two or more years of demonstrated experience in a customer service or closely related environment
• Demonstrated organizational skills, attentiveness to detail, ability to work under general supervision and the ability to handle multiple projects simultaneously
• Demonstrated interpersonal skills, including the ability to listen, resolve problems, deal with unresolved issues, delays and unexpected events, while effectively communicating and maintaining rapport with sales representatives and customers
• Demonstrated keyboard and personal computer skills (experience with Microsoft Office including Excel, Word or equivalent applications required) including the ability to pass a 10 key assessment examination
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment
• Ability to leverage and/or engage others to accomplish projects
• Multitasks, prioritizes and meets deadlines in timely manner
• Strong organizational and follow-up skills, as well as attention to detail
• Regularly scheduled overtime is a requirement of this position
• Builds and maintains strong business relationships with Customers to drive an Exceptional Customer Experience
• Presents TE products, services, and capabilities to best meet the needs of the Customer
• Responds professionally and timely to inquiries from TE’s key accounts via multiple methods (phone, email, fax, meetings, etc.)
• Independently, or as a team member, investigates and resolves Customer issues – delivery, price, quality, product and tooling information, etc.- in a timely fashion
• Works with assigned Global Account Manager to execute the account plan
• Remains actively involved ensuring On-Time Delivery, Billing, and Customer Experience Management
• Processes customer return material authorization requests and changes to those requests according to established department policies and procedures
• Initiate and facilitate meetings with internal points of contact to proactively identify issues and/or drive process improvements for said Customer
• Focused effort on strengthening customer relationships by acting as a liaison between Customer Service and any internal points of contact
• Working knowledge of SAP required
• Bachelor’s Degree in related field preferred
• 3 to 5 years customer service experience required
• Demonstrated ability to work as a member of an account team to identify new opportunities
• Demonstrated adaptability to changing priorities, strategies, and business conditions
• Advanced knowledge of Microsoft Office Suite
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Perform accurate price check functions
• Control excessive use of store supplies, such as bags and cleaning materials
• Sweep floors during store hours and assist in other maintenance duties such as cleaning break rooms and rest rooms as assigned
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
• Profile business and consumer clients to determine financial needs and through a consultative needs based sales approach, open appropriate products and services to meet those needs
• Actively profile for future business by uncovering potential business that is held by competitors and asking for that business
• Make appropriate referrals to other business lines, including commercial and business banking based on information obtained through profiling
• Sells and redeems savings bonds and travelers' checks and updates appropriate logs
• Orders new and replacement ATM cards and processes pin changes as required. Updates appropriate logs
• Issues replacement passbooks, completes and updates appropriate paperwork and logs
• Processes outgoing wire transfers and collections
• Manage the Quality Assurance reviews of Suspicious Activity Alerts, the filing of suspicious activity reports (SARs), the filing of Currency Transaction Reports (CTRs), performing Enhanced Due Diligence (EDD) on high risk customers, and monitoring and reviewing of OFAC screen results. Responsible for reviewing and approving very complex QA reviews
• Maintain the bank's Quality Assurance program, update detailed testing, procedures, and processes. Identify issues, exceptions and patterns, escalates to the Quality Assurance Manager
• Identify and report key risk indicator (KRI) metrics produced from the quality assurance reviews. Share KRI reports with the Quality Assurance Manager, the BSA Manager, and the BSA Officer
• Develop, create, implement and manage the internal BSA testing of the FCRM alert thresholds and overall tuning and optimization based on the strategy set by the Quality Assurance Manager. Assign appropriate resources, prepare written reports, and escalate issues to management
• Operational relationship Various BSA/AML Consultants
• Superior organizational and analytical skills. Team oriented and able to work independently
• Respond within department service standards to all telephone calls from clients by providing account information regarding a broad range of subject areas such as product, procedures, tax, and transactions
• Perform outbound calls to confirm customer satisfaction
• Respond to client’s emails accurately, on a timely manner
• Research and administration of routine and/or non-financial transactions on applicable systems for Manulife clients and/or advisors
• Participate in special projects as required and provide ad hoc analysis and reports
• Other tasks/responsibilities as assigned/required
• Graduate of any 4-year Bachelor's Degree course (Internal/external)
• Candidate must meet job expectations and pass all performance metrics in his/her current Unit (Internal)
• Above average written and verbal communication skills. Ability to converse effectively using English language
• Ability to clearly understand and act on presented problem statement
• Ability to compose a grammatically correct, clear and concise email
• Candidate must demonstrate good problem solving skills
• Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and meet tight deadlines
• Candidate must be open to being cross-trained to handle multiple product lines, as well as multiple modes of communication (inbound calls, outbound calls, email response)
• Candidate must be willing to rotating schedules
• Resolves customer questions, complaints and collections inquiries in a professional, helpful manner
• 6 Months previous experience in a receivables management, collections and contact center environment, preferred
• Familiarity with Microsoft Windows, Word, and Excel applications
• Knowledge of phone dialer functions and call campaigns
• Respond to customer inquiries regarding product selection, placement of orders for standard products and services, requests for prices and quotations, and complaints
• Expedite orders and requests for literature
• Analyze individual solutions and take appropriate action to insure that customer needs are met
• Process customer orders for credit approval and maintain department records
• Enter and verify new accounts and changes affecting customer accounts into the credit database
• Collaborate with finance, engineering, scheduling, purchasing and inter-company
• Regional account/management
• Review current credit rating
• Coordinate activities with internal company departments, vendors and common carriers
• Provide necessary follow-up and initiate correspondence
• Prepare customer correspondence concerning overdue accounts
• Process customer orders and issue credits
• Access, update, and maintain records for individual accounts
• Prepare quotations for standard products as required
• Prepare return material authorizations
• Comply with export compliance
• Minimum of 3 years customer service experience
• ERP Experience for sales quoting/order entering
• Prior ERP System implementation experience
• Customer service experience in a manufacturing environment
• Excellent organizational and business processes skills
• Excellent communication, problem solving, and interpersonal communication skills
• Results-oriented, self-driven, and have the ability to successfully prioritize and execute many detailed tasks at any given time
• Minimum of 1 to 2 years of Prudential or other Financial product/service experience
• Excellent oral and written communication skills and a strong commitment to providing a low effort customer service
• Strong active listening skills and the ability to engage customers and help them figure out what they need
• Shifts could vary with times ranging from 9:45 to 6:00, 10:45 - 7:00 or 11:45 - 8:00 pm. Must be able to work overtime as needed to support business objectives
• Be the escalation point for customer service issues escalated from Tier 1 and Tier 2 support staff
• Deliver timely, accurate and respectful follow up to customer questions and issues
• Build deep knowledge of 2K products
• Have in depth knowledge of troubleshooting on PC as well as PlayStation and Microsoft consoles
• Take ownership of Customer Service incidents and work to successfully resolve them
• Interact effectively with customers and internal developers
• Escalate issues as needed
• Assist in generating training materials and customer facing documentation
• Become the subject matter expert for Tier 1 and Tier 2 Support
• Work closely with other customer service associates
• Minimum age of 18 years and above
• Proficient in Windows, and MS Office
• Working knowledge of current video game platforms and related hardware
• Ability to establish and maintain effective working relationships with various 2K teams and our customers
• Reliable, and can be counted on to work all scheduled shifts
• Capable of working any mandatory overtime; which can occur during the work week, weekends, and holidays
• Must be able to communicate effectively in English, in both written and oral forms
• Previous customer support experience in an online environment
• Familiarity with Zendesk, helpdesk software or issue/bug tracking tool
• Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls
• Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality
• Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction
• Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies
• Assist in the mentoring and training of new staff
• Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal)
• Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs
• Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals
• Educates providers on how to submit claims and when/where to submit a treatment plan
• Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved
• Informs providers and members on Magellan?s appeal process
• Lead or participate in activities as requested that help improve Care Center performance, excellence and culture
• Links or makes routine referrals and triage decisions not requiring clinical judgment
• Performs necessary follow-up tasks to ensure member or provider?s needs are completely met
• Refers patients/EAP clients to the Magellan?s Care Management team for a provider, EAP affiliate, or Facility
• Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers
• Support team members and participate in team activities to help build a high-performance team
• Thoroughly documents customers? comments/information and forwards required information to the appropriate staff
• Communicate with customers either by telephone and or email
• Research and resolve customer questions and concerns
• Traces freight for customers
• Participates in proactive team efforts to achieve departmental and company goals
• Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times
• Must have good people skills with an outgoing friendly positive attitude
• Able to work retail hours including overtime, weekends and holidays
• Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties
• Able to work on feet (stand and walk) for assigned work shift
• Provide accounting related customer service to agents, agencies, clients, and internal staff. Position involves a mixture of processing oriented work with phone oriented work (roughly 10-12 calls/day)
• Communicate effectively with customers to resolve questions regarding agent related issues
• Work on new agent appointments including licensing and system set up related items
• Set up commission schedules and codes in system to ensure that commissions pay out properly upon issuance of policies
• Balance a variety of reports from one to another and resolve discrepancies
• Prioritize work and have tasks completed on time
• Process address changes, return mail, general correspondence, new agent set up, license updates, servicing agent changes, decease agents, name change, assignment of commissions, agent termination, direct deposit set up and tax ID number changes
• Required schedule Mon-Fri 8am to 5pm
• “Smiles and Says Hi!” Greets all customers and Associates encountered with a smile and encourages others to smile and say hi. Assists customers in a friendly, courteous manner
• Adheres to the “Yes We Can” policy and efficiently resolves customer’s questions and requests. Supports fellow Associates through Yes We Can actions and behaviors. Promptly responds to call box/phone pages
• Consistently uses the 5 step GREAT program while interacting with customers: Greets Customer, Requests Credit, Explains Email, Asks to complete the Survey and Thanks the Customer
• Solicits, opens and activates Kohl’s Charge applications in accordance with Company standards
• Solicits e-mail addresses from customers
• Responds appropriately to POS backup calls and Service Desk calls. Assists at POS and Customer Service as needed and complies with the Company’s “2 in-a-line” standard
• Properly holds merchandise for customers when needed, including returning merchandise not picked up to the sales floor. Processes rain checks within Company standards
• Handle incoming calls and other communications. Provide accurate information and support to dealers, distributors, mass retailers, consumers and other departments regarding, order status, order inquiries and changes, order tracking, shipment issues, and policy questions. Responsible for handling incoming orders, logging 100% of contacts in the Salesforce CRM system, and processing returns and credits. Thorough working knowledge of order entry system and other modules to handle all aspects of order management required. Working knowledge of warehouse operations in relation to order handling and parts distribution is necessary
• Provide technical frontline support to dealers, distributors, mass retailers, consumers, third-party providers and other departments regarding part identification, pricing, part availability, part research, and internal part issues. Assist in determining product and interchangability requirements. Thorough working knowledge and operation of online parts reference tools and processes required
• Make sound decisions to resolve any issues and/or problems related to phone calls, emails, faxes and electronic orders by utilizing available resources such as internal and external personnel, software programs, documented procedures, and all reference materials to ensure customer satisfaction. Responsible for creating and maintaining process documentation. Utilizes Project Management tools as necessary. Participates in departmental and divisional projects as assigned. Effectively organizes, assembles and arranges resources for optimum efficiency
• Demonstrate and continue to develop through training, team involvement, and interaction with other departments, the skills needed to maintain the highest standards of professional excellence. Skills to include proper telephone and email techniques per department guidelines
• Provide daily departmental support by managing the following: divisional marketing programs, distributor/dealer account maintenance, system order exceptions monitoring and resolution, order expediting, claims and part return processing, electronic order administration (EDI, EDN, OMS), inventory allocation checks, cross referenced parts maintenance, and multiple reporting functions. (Excel, Access, SAP, DPE). Analyzes and adjusts work procedures for maximum efficiency
• Additional duties and projects as assigned; most commonly assigned include dealer closeouts, online store administration, Toro employee parts sales, Engineering and in-house orders, and third-party escalated case handling utilizing SalesForce software
• Processes for correcting EDI or keys receipt of parts for incoming freight
• Runs reports and reviews "old" open positions. Deletes old lines as necessary so parts can be reordered for DC stock
• Writes checks at DC and maintains manual check log
• Performs end of day accounting for stores and the transferring of funds from local bank account to HQ’s bank account. Handles bad checks from customers of stores (do a journal entry and fill out Global Services payment slip). Investigates credit card disputes. Answers cash on demand calls by accessing store’s AR to get true total of stores purchases
• Researches results from jobber short paying DC, identifies and passes on to RGN clerk to do further research into each deducted item
• Distributes month end AR statement to stores. Stores can get statement from Storefront but may also mail or email
• Maintains miscellaneous account for transactions where funds are received from outside and then paid for various activities
• Generates report where info is plugged in by the DC for any store ARs that are past due (equal to or over $1000) and distributes to HQ
• Reconciles the bank account that all deposits go in to from local depository account to HQ’s bank account
• Sets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores. Corrects rebate errors daily
• Processes updated storefront with bulletins, new stores, etc
• Processes bid proposals
• Processes paperwork to fulfill IBS contract requirements
• Ensures all paperwork and processes followed for items sold outside of US
• Charge stores as needed for class pick up and handling
• Ensures nightly billing process is set up and runs
• Handle a large volume of daily telephone inquiries from both internal and external customers
• Ensure proper documentation on all inquiries
• Process EFT set ups, and payment transactions
• Provide excellent customer service and meet or exceed quality assurance and adherence guidelines set forth by supervisors
• Report and research inconsistencies that arise
• Ability to provide best-in-class customer service and promote a positive and professional image to both internal and external customers
• Clear and non-abrasive written and verbal communication skills
• Superior phone etiquette
• Quality is of the highest importance, so high accuracy of data entry is crucial
• Ability to work independently with a minimal supervision
• Ability to handle and maintain confidentiality of insured’s information
• Demonstrate an open-minded, team-oriented, and collaborative work style
• Assists in processing orders, preparing correspondence and fulfilling customer needs to ensure customer satisfaction
• Assists vendors and customers, face to face and via telephone, with all inquires and supporting needs
• 1 + year of experience in a customer service/customer care role
• Proficient in MS Office, e-mail and internet technologies
• Knowledge of commonly-used concepts, practices, and procedures within a customer service/customer care role
• Ability to multi-task in an intense, fast-paced, high-energy environment
• Concise and thorough with a high degree of attention to detail
• Possess strong verbal/written communication and problem solving skills
• Answer internal and external customer inquiries in a timely, courteous, and professional manner
• The ability to manage expedited and distressed freight, in order to meet and exceed customers expectations
• Monitor Corporate Accounts; provide pick up and delivery information to customer
• Assists terminals with granting requests for special delivery requirements
• Assist in development of standard Market Trend reports for various multiunit accounts
• Compile and produce key data for quarterly, semi annual or annual Business Reviews
• Generate monthly Sales Reports and Credit Analysis Reports
• Assist with data gathering and editing presentations for Annual State of the Customer Reports
• Collect, edit and summarize data needs for Internal Price Audits
• Simplify overall workload planning and resource management for members of the National Account Team
• Customer service oriented self-starter, with excellent interpersonal skills
• Flexible, team player, “get-it-done” personality
• Strong ability to multitask and to meet deadlines
• Verify all delivery orders and bills of lading have been received and are correct
• Check that data is correct in the system
• Develops and maintains a positive working rapport with customers & transportation partners
• Work in a fast paced environment
• Ensure that all documentation is processed in a timely manner
• Communicate on a daily basis with CSO team, Transportation carriers, managers and/or supervisors when issues arise
• Monitor and report any level of service failures to the Customer Service Manager
• Handle all requests from customer in a timely manner
• Support Damco Distribution's commitment to quality, which includes customer specific Quality program(s), training requirements and work instructions
• Performs job related duties as specified by management
• 6 months retail experience
• 6 months experience as a Loader at other home improvement or hardware retailers
• 6 months experience working in any department at a Lowe's retail store
• 6 months retail merchandising experience, including performing Zone Recovery, stocking, downstocking, facing/fronting product, pricing, maintaining signage, and housekeeping
• 6 months experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles
• Sales of repair stations’ services
• Maintenance of customer accounts
• Coordination of customers’ requirements within the repair stations
• Maintain a commercial catalog that meets the requirements of the Federal Acquisition Regulations
• Updates catalog sales information as needed
• Analyze market analysis to ensure market competitiveness
• Follows Policies and Procedures to support all catalog items to ensure adequate pricing controls
• Coordinate / interface with other departments to ensure adequate billing and invoicing controls are in place to support commercial catalog sales to military programs and commercial entities
• Provides sales support to new and existing customers
• Greets visitors and potential customers
• Assists coworkers and those in other departments to successfully perform job tasks and functions when necessary
• Exhibits positive courteous behavior with customers, businesses and coworkers
• Maintains logs, charts, reports, and informational databases necessary and sufficient to coordinate, monitor and track sales and profitability
• Perform operating procedures for processing of customer invoices
• Monitors customers on open accounts and assists in establishing/setting credit limits
• Responsible for monitoring, warranty claims
• This job does not have supervisory responsibilities
• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Write reports, business correspondence
• Effectively present information and respond to questions from groups of managers, clients, customers and the general public
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Comprehend and process information rapidly and accurately
• Recognize or identify the existence of a problem as well as elements of a problem
• Retain information and make decisions according to standard policies and procedures
• Apply general concepts or rules to specific cases to proceed from stated premises to their logical conclusions
• Discern priorities
• Perform a task in the presence of distracting stimulation or under monotonous conditions without significant loss of thought process and efficiency
• Utilize information obtained by shifting between one or more channels of information
• Create, enter, retrieve and print from software packages such as; Excel, Word and PowerPoint
• Federal Acquisition Regulations (FAR) and Cost Accounting Standards (CAS)
• Databases sufficient to perform the job, duties, and tasks associated with the position
• Military or commercial aviation maintenance
• FAA and U.S. Government regulations for federal contractors
• Aircraft component terminology
• Log all customer inquiries in Service Desk Support platform
• Process orders, forms, applications, and requests
• Assist with refunds, exchanges, or cancellations
• Troubleshoot and determine problems for customer specific operating systems and applications
• Tracking customer orders and updating the customer as need be on the status of their requests
• Resolving problems by clarifying the customer's needs; determining the cause of the difficulty; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Update customer provided design files to publish on ecommerce sites
• Set up new customer accounts
• Build and maintain strong business relationships with customers to drive an exceptional customer experience ideally with a focused effort on strengthening customer relationships by acting as a liaison between customer and any internal points of contact
• Independently, or as a team member, investigate and resolve customer issues (e.g., delivery, price, quality)
• Identify and drive corrective actions and improvement projects that will raise customer satisfaction levels
• Process customer orders/changes according to established department policies and procedures in a timely and accurate way
• Due to ITAR regulations, US citizenship or US lawful permanent residency (green card) is required to apply for this position
• Strong interpersonal skills and ability to consistently demonstrate working in a team
• Bachelor’s degree strongly preferred with a minimum 3 years’ experience in Customer Service role
• Ability to work with all levels within the organization
• A process improvement focus that includes time management, attention to detail and organizational skills
• At least 1 year experienced in customer service call center
• Friendly and can-do attitude, and willing to help at all times
• Strong communication and interpersonal skills
• Fluency in Vietnamese and knowledge of English
• Proficient in Word, Excel, Power Point and Internet
• High adaptability, hungry to learn and grow
• Able to work well with team members in a high pressure
• Initiative, able to change and make necessary changes
• High stress tolerance
• Resolve problems, answer questions, handle transaction, arrange for special requests, and make decisions under assigned authority
• Analyze data and make recommendation as to exposure and possible risk to the bank on, new accounts, wire transfers, overdraft conditions and uncollected funds usage
• Handle and resolve customer implementation concerns that come in through calls and/or support tickets
• Provide backup support for Relationship Managers as needed with on-site Implementation support
• Provide backup support in addressing end-user (homeowner, donor) issues as needed
• Provide backup support for all account processing duties as needed
• Respond to customers inquiries regarding deposit products, account analysis, service charges, cash management services
• Limited use and/or application of basic principles, theories, and concepts. Limited knowledge of industry practices and standards
• 3 or more years of customer experience and banking
• PC knowledge of Outlook, Microsoft Word and Excel
• Analytical ability to investigate, diagnose and resolve customer issues
• Prioritize and work independently as well as collaborate with teammates for effective workload management and to fulfill customer requirements
• Work effectively in a team environment and reach consensus decisions
• Experience with a variety of HR, Payroll, Timekeeping or Travel Expense concepts, practices, and procedures
• Excellent verbal and written communication; proven and effective problem solving
• Proficient with MS Office
• Work a flexible schedule, possibly outside normal business hours
• Experience with PeopleSoft
• Experience using a content center management tool or service request system (CISCO, Uptivity or iSupport)
• Supporting customer spare part requirements for operational commercial engines
• Overseeing logistics and communications from order placement to shipment tracking
• Utilizing SAP and database tools to perform sales transactions and analyses
• Interfacing with a wide range of functional groups across Pratt & Whitney to respond to customer inquiries in order to meet specified requirements
• Associate's degree in a business-focused operations discipline or a related field of study with 1-3+ years of relevant work experience OR
• Bachelor's degree in a business-focused operations discipline or a related field of study with 0-2+ years of relevant work experience
• Proficiency in SAP and Microsoft Access
• A demonstrated history of displaying the following competencies in day-to-day academic or work experience: customer focus, communication, teamwork, problem solving and taking initiative
• Advanced proficiency in Microsoft Office applications - Excel and PowerPoint specifically
• Demonstrates the ability to process incoming customer telephone calls at the standard volume and accuracy rates within the company standards established for 90 days and 6 months from job entry date
• Develops a basic working knowledge of the proprietary computer system and telephone systems
• Demonstrates a basic working knowledge of all aspects of the credit card customer’s account by providing basic and routine account maintenance
• Demonstrates Valero’s Core Competencies on an ongoing basis. Assists in controlling credit card receivables; learns good credit granting skills
• Meets all adherence to schedule requirements, (including start times, break times, lunch times, and quit times); quality and quantity standards, as outlined on Employee Performance Reviews; and, eQuality monitored call standards
• Completes basic duties associated with the Mail Team function as assigned
• Previous college education preferred
• Experience using Microsoft Office programs (i.e., Word and Excel) required
• Ability to handle pressure and changes in workload required
• Bilingual-English and Spanish (read, write, speak) preferred
• This position will work a scheduled 8-hour shift between the hours of 8:00 am and 6:00 pm. The shift schedule may change daily, required
• This position has a highly structured schedule, with strict adherence to start times, break times, lunch times, and quit times, required
• This position typically requires employees to continuously sit for 8 hours a day, except for designated lunch and breaks, required
• Answers telephone, email and fax inquiries from Commercial lines policy owners and Agents. Interprets and explains policy coverage; counsels, educates and provides accurate insurance advice through researching and resolving problems
• Handles incoming calls from customers and Agents regarding moderate to complex billing questions (i.e. misapplied funds, billing breakdowns, etc.), coverage questions, policy change requests and Certificates of Insurance. Enters information into multiple rating and policy issuance systems
• Initiates calls to customers for the purpose of retaining their business, offering optional limits and deductibles and gathering information to properly assess the insurance exposures and risks. May include assignment of specific policies or accounts. Generates new business development through account rounding opportunities within underwriting appetitive and guidelines
• Underwrites risk (selection and rejection within authority level) of policy changes and each time there is communication with the customer. Under moderate supervision and working within specific limits of authority, obtains information about the customers operations throughout the policy term
• Identifies opportunities for modified/additional insurance coverage and presents the opportunity to the customer
• Associate's degree preferred but not required
• P&C Agent’s license must be acquired within 90 days of hire. Completion of annual continuing education requirements to maintain license is required
• Demonstrated strong written and oral communication skills including active listening skills
• Demonstrated professional telephone etiquette
• Demonstrated ability to work well within a team environment
• Answering in-bound calls
• Acting as a liaison on behalf of the customers
• Effectively answering product, account policy and plan detail information
• Researching and troubleshooting client issues
• Resolving account problems, investigating and monitoring sensitive case issues resulting from escalated calls
• Handling assigned work such as processing of forms and client correspondence
• Handling calls requiring in-depth product/process knowledge
• Bachelor's degree or a minimum of 3-years experience in the customer service arena required
• Must be able to manage conflict and ensure consistency in problem resolution
• Ability/familiarity with reading and interpreting insurance policy information
• Ability to think like the customer
• Respond to high stress situations in a positive manner
• Excellent time management and organizational skills
• Ability to deliver top quality results
• To be considered, candidates must have the flexibility to be able to work any of the shift times within those hours. Actual shift assignments will not be determined prior to hire
• Five years of customer service experience
• Knowledge of wide range of goods and services of retail store
• Ability to deal multiple projects simultaneously
• Strong communication, interpersonal, IT and customer service skills
• Should have sound practical judgment of priorities
• Interest in helping and working with customers
• SAP knowledge preferred
• Quality Focus
• Clear and excellent written and verbal communication skills
• Active Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking and time management skills
• Support and collaborate with Sales for customer solutions, delivery performance, and revenue
• Strong interpersonal skills and ability to consistently demonstrate working as part of a team
• Bachelor’s degree or Minimum 3 years Customer Care experience
• Experience in SAP and Salesforce.com preferred
• Providing exceptional customer support and demonstrating strong relationship servicing principles in order to build rapport with our American Express FX International Payment customers
• Supporting our FX Relationship Managers with call volumes and trade flows coming through our toll free number
• Utilizing your knowledge of our products & services in order to drive both revenue and retention outcomes across our active customer base
• Educating both new and existing clients on the features and benefits of our online payments platform
• Researching and resolving complex cases through consultation with both internal stakeholders and clients. Looking to identify process improvements with the objective to improve overall client satisfaction/experience
• Degree/diploma qualified in a financial/business discipline preferred but not essential
• Excellent customer service & communication skills with the ability to quickly form strong and lasting relationships
• Strong interest in the economy and financial markets
• Strong PC skills, including Excel
• Proficient conversing in both English & Mandarin to deal with Chinese clients (dialect also desirable though not essential)
• Two or more years in a customer service role
• Minimum of one year of experience using Microsoft Office (Word, Excel and Outlook)
• Previous work experience with customer order management portals
• SAP and Avaya One Agent experience preferred
• Has knowledge of commonly-used concepts, practices, and procedures within customer care
• Requires exercising independent judgment
• Takes direction from Team Lead and reports to a Supervisor
• Set up & Fund New Loans
• Set up tax and insurance data on new loans
• Loan maintenance updates (i.e. address changes, risk ratings, etc.)
• Respond to Customers, Loan Officer & Branch & 360 calls/emails/incidents
• Responds to customers, branches and client care center
• Credit reporting adjustments
• Process return checks
• Quality control of loans files
• Assists in other areas of general servicing as needed
• Branch Payments (Payments, NSF, rejects)
• SBO Payments
• Delinquencies at month end
• Collateral Escrow Accounts (Set up, Fund, & Releases) & Monthly Audit Report
• Process Loan Modifications
• CLS Reports (Weekly Recap/Payoff Recap/etc)
• Mail Statements Daily
• Follow up & Set up/Fund Auto Debit, Operating & Tenant Security Accounts
• Maturities/Welcome Letters
• Default Letters
• Work out Loan Issues -- Cert of Amts Due, payoff calculations, etc
• Payoffs (Payoff statement, process loan payoffs, send out recorded docs, Assignment of Mortgages)
• Escrow Analysis (Dec -- March)
• 1098 & Year End Summary (Jan-Feb)
• 5+ years' experience in account management or customer service
• Strong attention to detail and accuracy; problem solving
• Intermediate computer skills including Excel/Google Docs, Word, email and ERP Systems
• Experience for a consumer products company or home furnishing company
• Assisting publishers and authors with technical issues and general program questions via multiple channels
• Troubleshooting issues publishers and authors might be facing using a wide variety of tools
• Proactively flag opportunities for product, process or policy improvements
• Strive for optimal performance in terms of customer satisfaction, quality and responsiveness
• Fluent written and spoken English and German (additional languages are a plus)
• 1-3 years’ experience in B2B customer support, account management (virtual/remote or on client site) using email/phone/chat
• Strong troubleshooting and issue resolution skills
• Excellent customer service skills including follow-up, verbal and written communication
• Ability to work independently with minimal client supervision
• Ability to absorb technical concepts and communicate them to a non-technical audience
• Comfortable in a web/internet environment accessing content for review/application
• Strong written communication skills with linguistic affinity
• Detail-oriented, organized, and very proactive
• Experience working with external customers and merchant partners
• At least 1 year office experience, working in an office environment
• Prior experience with operating in a fast paced, start-up like environment
• Prior experience in an online search, social media, internet, advertising, e-retailing, marketing company
• Prior experience in a publishing company and or digital media outlet
• Familiarity with general web technologies and Google Docs
• Positive influence to customer effort score and customer satisfaction index
• Understand and encourage with Customers regarding the impact of demand variation to TE Value Streams
• Interact internally with Sales, Product Management, Quality, Engineering, Logistics, Pricing, etc… via telephone, email and IM to support our Customers in a timely manner
• BA/BS degree required (Communications, Marketing, Business, Supply Chain or equivalent experience)
• SAP experience, preferred
• Use both internal and external databases to continuously validate, verify and enrich data
• Identification and Capture of Prospects across certain Markets, Industries, Geogrpahies and/or Accounts
• Continuous and timely Management, Maintainance or Improvement of Data in line with Quality standards and key performance metrics
• Creation and regular maintenance of Marketing Segments, Classification and Lists that can be utilised in Manual or Automated Marketing Campaigns
• Written or Verbal communication and co-ordination with TE employees regarding Data topics
• Executing upon fixed and ad-hoc data Data Projects and Campaigns
• Creating and Maintaining fixed and ad-hoc Reports on day-to-day Data Quality or Projects and Campaigns
• Acting as an Subject-Matter-Expert (SME) in Marketing and Sales Data across the Industrial Business unit or it’s Sub-Vertical
• Prioritize, research and write responses for a high volume of AP inquiries created by suppliers and employees in CSCN, as well as through the AP call center
• Review past due invoice lists provided by vendors to ensure that all invoices are accounted for and to determine the reasons for nonpayment
• Manually post past due invoices in SAP or use e-Flow
• Reverse invoices incorrectly entered, repost correctly
• Determine causes of duplicate or incorrect payments, create/enter debit to recover funds
• Analyze root cause of recurring processing and payment errors and other issues preventing payment. Collaborate as necessary to achieve a solution
• Review invoices stuck in workflow, try to find correct receipts so invoice can be posted and paid
• Contact plant receiving staff for missing or incorrectly posted receipts
• Reverse invoices where receipts were mismatched, repost invoice correctly
• Educate vendors and CNH personnel on AP processes and inquiry tools to encourage independence and improve efficiencies
• Analyze the accuracy of vendor debits, reverse incorrectly posted invoices and repost
• Provide debit and remittance details to vendors
• Escalate issues to management when necessary
• Process invoices accurately within all systems used by Payables, including eFlow, SAP, and E-parts
• Manage customer relationships with assigned AEs/IBs, by acting as back office liaison
• Report balancing changes to select customers before markets open daily
• Issue Margin Calls
• Determine ways to enhance the direct profitability of the relationships through altering services or changing the customer’s activities
• Define and document the needs of the customers to ensure understanding of their business and direction with the goal of positioning FCStone to be a preferred counter party
• Work closely with Sales Representatives/Account Executives to assist in closing and integrating new customer relationships
• Maintain documentation on requirements, business terms and procedures
• Assist Marketing in conducting marketing research with existing and potential customers to determine future opportunities
• Help ensure that FCStone is positioned as a result of changes in various customer demands
• Keep monthly “report cards” which should include profitability, problem areas addressed, outstanding, misc, valuable client information, etc…
• Audit of FCStone’s performance against customer expectations
• Work on projects and special client needs as they arise
• Resolve any discrepancy that may arise with assigned offices
• Resolve trade discrepancies
• Resolve fee issues
• Replying to customer inquiries while promoting/selling products and services in a call center environment
• Processing orders, addressing billing questions, and resolving basic technical issues. Delivering on performance goals
• Consistent performance within a fast paced and constantly changing environment
• Offering solutions for customers requesting membership cancellation
• Being available to work weekends and/or Holidays
• Contributing to a diverse team
• 4 CXC Passes including English Language and/or equivalent professional experience
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to type swiftly and with marginal errors
• Strong communication, interpersonal, and analytical skills
• Ability and desire to provide excellent customer-service to all customers
• Ability to work independently and in a dynamic environment
• Excellent typing skills – 25 wpm or higher with high accuracy and proper grammar
• Efficient at leveraging self-service resources such as KC or help center (e.g. references & searching for blurbs) and is able to escalate issues beyond their knowledge
• Knowledgeable about Audible product
• Ability to use a desktop computer system & familiarity with Windows XP, W7, Microsoft Outlook, and Web Browsers
• Familiarity with informal American English (i.e. slang, emoticons)
• Can use the Audible brand voice – e.g. can build rapport and articulate Audible value proposition
• Effective problem solving skills and critical thinking
• Fast learner and good decision making skills
• Ability to deal with ambiguity
• Provide support and troubleshoot small and medium business customers’ product related queries across multiple channels: phone email and chat
• Optimize customer’s online presence, digital marketing and create superior customer experiences
• Introduce features and new products for existing business customers
• Manage the daily workload of responsibilities efficiently and be able to adapt to the work plan
• Creatively come up with innovative solutions for customers and for internal use
• C1 level of German and B2 level of English
• Customer services experience ideally within online related services would be an asset
• Focus on assisting clients by driving the right product adoption for the right client – previous B2B experience would be an asset
• Focus on end-user and customer experience
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and identified areas where clients can improve how they use client’s solutions
• Excellent communication skills: verbal, written, listening skills
• Flexible and quick learner, able to adapt to continuously evolving client needs to help grow their business on advertising platform
• Commercial mindset, interested in digital marketing
• Provide exceptional phone-based customer support for AlarmNet products and services
• Leverage strong communication skills to deliver solutions that meet customer needs
• Be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service
• Bring an inquisitive, logical, and persistent approach to developing troubleshooting steps to remedy any technical concerns and find solutions
• Share knowledge within the team via documentation, on-going training, and participation in team meetings and product testing
• Collaborate with other team members to ensure on-going improvements in quality and service
• Take independent action and translate that into actionable tasks
• Accurately record customer’s technical issues
• Answer customer’s billing questions/concerns and solve unique technical problems
• Multi-task while using different internal programs
• Envision product and service related scenarios in order to help customers solve problems
• Demonstrate comfort with de-escalating phone calls
• Adapt to system/process changes quickly while retaining new information
• 1 year of working with customers by phone
• Basic proficiency in Microsoft Office Suite (Word, Excel, Powerpoint)
• Demonstrated experience with logical thinking and problem solving
• Interest in technology and a strong technical aptitude
• Advanced Microsoft Excel skills a plus
• Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
• A self-starter who is able to operate independently, within a team environment
• Passion for providing quality customer service
• Fluency in Spanish, French, or Portuguese is a plus
• Solid knowledge of all Prudential Annuity products, benefits and processes
• Exceptional customer service with a strong passion to deliver top quality service
• Must be meeting department performance measures, in good standing and eligible to post
• FINRA Series 6 and Series 63 license preferred
• Able to work 10:00 AM to 6:15 PM shift
• Ability to work Overtime Time
• Respond to Inbound email requests
• Excellent Customer service skills/experience required
• PC knowledge including Outlook, MS Word, Excel and Internet savvy
• Excellent communication skills required Able to work independently with maximum efficiency
• Act as first point of contact for customers seeking help with products or technical issues
• Maintain control of calls regardless of circumstances, take ownership and maintain professionalism
• Provide troubleshooting and technical assistance to customers
• Achieve high levels of customer satisfaction
• Enter detailed information into a CRM system for every customer interaction
• Communication with the customer regarding trouble shooting, product usage and technical information
• Assess the customer's needs and translation into solutions
• Perform other duties and responsibilities as necessary
• Minimum 3-5 years customer service experience preferred
• Computer literate, solid background in software intelligence/understanding
• A great personality and a passion for helping customers
• Strengths in critical thinking and problem solving skills
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals while working as a team member
• Understand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP)
• Receive orders and enter them in SAP system after performing validations on order following defined business rules
• Archive order and delivery documents
• Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool
• Route inquiries to related departments (within Capability Centre or in markets)
• Handle customer routine complaints and disputes; resolve disputes; route disputes to the proper channels
• 3-5+ years experience in customer service (depending on market volume and complexity)
• Fluent in English and Italian
• Knowledge of Accounts Receivables
• Ability to assess and promptly resolve problems

Related Job Titles

• Customer Service Associate Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Customer Service Associate Resumes:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Process customer orders and returns
• Provide product recommendations and information to customers
• Maintain accurate customer records and order information
• Collaborate with other departments to ensure customer satisfaction
• Assist with training new customer service associates
• Monitor customer feedback and identify areas for improvement
• Participate in team meetings and contribute to departmental goals
• Stay up-to-date on product knowledge and industry trends.

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Customer Service Associate Resume Example:

• Facilitated the successful resolution of 44 customer disputes and billing issues with a 95% satisfaction rate.
• Collaborated with managers of other departments to quickly resolve customer inquiries, resulting in a 10% decrease in customer service tickets per week.
• Developed reporting systems and customer service tracking tools, which aided in identifying customer dissatisfaction trends and enabled the development of strategies to address them.
• Achieved a 5% increase in customer lifetime value by means of personalizing customers experiences and improving loyalty
• Implemented initiatives to enhance customer retention rate and reduce churn rate by 15%
• Successfully managed and fulfilled 811 customer orders across multiple channels and resolved any related issues to maximize customer satisfaction
• Improved customer service processes with organized feedback system, resulting in a 66% improvement in customer care operations
• Spearheaded initiatives to respond to customer inquiries within 24 hours and delivered efficient customer service experiences
• Streamlined customer service workflow and policies which positively impacted customer satisfaction by 4%
• Customer service experience
• Conflict resolution
• Communication and interpersonal skills
• Problem solving and troubleshooting
• Analytical and data-driven approach
• Empathy and understanding
• Team collaboration
• Cross-functional leadership
• Process and policy optimization
• Adaptability and learning
• Quality assurance
• Customer Relationship Management (CRM)
• Knowledge of customer service standards and regulations
• Multi-channel customer service
• Communication

Top Skills & Keywords for Customer Service Associate Resumes:

Hard skills.

• Customer Relationship Management (CRM) Software
• Conflict Resolution
• Active Listening
• Multitasking
• Time Management
• Written and Verbal Communication
• Sales Techniques
• Product Knowledge
• Complaint Handling
• Data Entry and Management
• Technical Troubleshooting
• Order Processing and Fulfillment

Soft Skills

• Communication and Interpersonal Skills
• Active Listening and Empathy
• Problem Solving and Critical Thinking
• Time Management and Prioritization
• Adaptability and Flexibility
• Patience and Tolerance
• Conflict Resolution and Negotiation
• Customer Service Orientation
• Attention to Detail and Accuracy
• Multitasking and Efficiency
• Positive Attitude and Enthusiasm
• Teamwork and Collaboration

Resume Action Verbs for Customer Service Associates:

• Communicated
• Collaborated
• Prioritized
• Investigated
• Followed up
• Facilitated
• Coordinated

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Resume FAQs for Customer Service Associates:

How long should i make my customer service associate resume, what is the best way to format a customer service associate resume, which keywords are important to highlight in a customer service associate resume, how should i write my resume if i have no experience as a customer service associate, compare your customer service associate resume to a job description:.

• Identify opportunities to further tailor your resume to the Customer Service Associate job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Customer Service Associates:

Customer service specialist, customer success associate, customer service coordinator, customer service representative, customer support specialist, entry level customer service, customer service manager, call center.

• • Led a team of 30 customer service agents, improving team efficiency by 25% through targeted coaching and process optimization.
• • Implemented a customer feedback loop that led to a 15% increase in customer satisfaction scores over a 6-month period.
• • Collaborated with cross-functional teams to streamline gate operations, resulting in a 10% increase in on-time departures.
• • Spearheaded the adoption of a new ticketing system, reducing check-in times by 5 minutes per passenger.
• • Orchestrated employee participation in safety training programs, achieving a 20% reduction in workplace incidents.
• • Championed an initiative to enhance the lost luggage claim process, recovering 500+ items for customers within the first quarter of implementation.
• • Trained and mentored a team of 20 agents, increasing team performance metrics by 30%.
• • Facilitated a seamless introduction of new self-service kiosks, cutting average wait times by 7 minutes.
• • Managed crisis situations, ensuring 90% customer retention rate following resolution of travel disruptions.
• • Negotiated with service providers to enhance lounge amenities, improving customer ratings by 20%.
• • Implemented a recognition program that boosted employee morale and reduced staff turnover by 15%.
• • Resolved 200+ customer inquiries per week, maintaining a resolution success rate of 95%.
• • Contributed to a 10% improvement in loyalty program enrollment by driving awareness through excellent service.
• • Pitched and executed a project to improve signage at check-in areas, enhancing navigation for travelers.
• • Assisted with the training of new hires, helping to shorten the average training period by 2 days.

25 Customer Service Resume Examples & Guide for 2024

Your customer service resume must clearly highlight your interpersonal skills. Showcase your ability to effectively communicate and resolve customer issues. Demonstrate your history of maintaining customer satisfaction. Provide examples of how you've contributed to positive customer experiences.

All resume examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Retail Customer Service Clerk

Bilingual Customer Support

Customer Service Success Specialist

Customer Service Coordinator

Customer Service Technician

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Consultant

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Crafting a resume in the customer service field can be daunting when trying to highlight the variety of soft skills and problem-solving abilities you've developed. Our guide is designed to help you effectively showcase these talents through proven strategies and powerful wording that will catch an employer's attention.

• Defining the highlights of your customer service career through your resume summary, objective, and experience.
• Real-world customer service resume samples with best practices on how to stand out amongst the endless pile of candidate resumes.
• Most in-demand customer service resume skills and certifications across the industry.
• Standardizing your resume layout, while maintaining your creativity and individuality.

If the customer service resume isn't the right one for you, take a look at other related guides we have:

• Apple Retail Resume Example
• Call Center Director Resume Example
• Merchandising Manager Resume Example
• Phone Sales Resume Example
• Luxury Sales Resume Example
• Sales And Marketing Executive Resume Example
• Sales Team Leader Resume Example
• National Sales Manager Resume Example
• Visual Retail Resume Example
• Internet Sales Manager Resume Example

The ultimate formula for your customer service resume format

Our best advice on how to style your customer service resume is this - first, take the time to study the job advert requirements.

The resume format you select should ultimately help you better align how your experience matches the specific role.

There are four crucial elements you need to thus take into consideration:

• How you present your experience. If you happen to have plenty of relevant expertise, select the reverse-chronological resume format to organize your experience by dates, starting with the latest.
• Don't go over the top with writing your resume. Instead, stick with a maximum of two-page format to feature what matters most about your profile.
• Headers aren't just for "decoration". The header of your resume helps recruiters allocate your contact details, portfolio, and so much more.
• The PDF format rules. It's the most common practice to submit your customer service resume as a PDF so that your resume doesn't lose its layout. However, make sure the read the job well - in some instances, they might require a doc file.

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Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Essential sections that should make up your customer service resume include:

• The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
• The summary (or objective) - to spotlight the peaks of your professional career, so far
• The experience section - with up to six bullets per role to detail specific outcomes
• The skills list - to provide a healthy mix between your personal and professional talents
• The education and certification - showing your most relevant degrees and certificates to the customer service role

What recruiters want to see on your resume:

• Demonstrated ability to handle customer inquiries and complaints with patience and professionalism
• Proven experience with CRM software and phone systems
• Strong communication skills including active listening and clear articulation
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• History of achieving customer satisfaction and retention goals

What to include in the experience section of your customer service resume

The resume experience section is perhaps the most important element in your application as it needs to showcase how your current profile matches the job.

While it may take some time to perfect your customer service experience section, here are five tips to keep in mind when writing yours:

• Assess the advert to make a list of key requirements and look back on how each of your past jobs answers those;
• Don't just showcase you know a particular skill, instead, you need proof in the form of tangible results (e.g. numbers, percent, etc.);
• It's perfectly fine to leave off experience items that don't bring anything extra to your skill set or application;
• Recruiters want to understand what the particular value is of working with you, so instead of solely featuring technologies, think about including at least one bullet that's focused on your soft skills;
• Take care with wording each bullet to demonstrate what you've achieved, using a particular skill, and an action verb.

The below customer service resume examples can help guide you to curate your professional experience, following industry-leading tips and advice.

• Expertly managed a team of customer service representatives handling over 15,000 calls per month with a satisfaction rate of 94%.
• Pioneered the implementation of a new CRM system that increased customer retention by 5% within the first fiscal year.
• Developed and facilitated monthly training sessions that contributed to a 30% reduction in average call resolution time.
• Orchestrated the overhaul of the complaint resolution process, reducing resolution time by an average of 2 days.
• Championed the customer feedback program, incorporating customer suggestions into service improvements.
• Exceeded annual sales targets through effective upselling techniques, adding an extra $200K in extended warranty sales.
• Managed a portfolio of high-value accounts, ensuring 98% customer satisfaction and retention over 3 years.
• Negotiated resolution on high-stakes customer issues, ultimately preserving relationships worth upwards of $1M in revenue.
• Recognized as 'Employee of the Year' for superior performance and dedication to customer service excellence.
• Implemented a proactive communication strategy that reduced incoming query volume by 15% through effective problem-solving.
• Increased customer survey participation by 25%, gaining valuable insights that informed service delivery improvements.
• Collaborated with product teams to identify and fix three major software issues, enhancing user experience.
• Spearheaded a client retention initiative that saw the recapture of 20% of lapsed accounts through strategic outreach.
• Acknowledged for designing an interactive FAQ section reducing general inquiries by 30%, allowing more focus on complex issues.
• Created comprehensive performance reports to track team KPIs, resulting in a 25% improvement in average response time.
• Collaborated with cross-functional teams to roll out a new customer service protocol that enhanced customer engagement.
• Delivered exceptional service to over 10,000 customers, achieving an individual customer satisfaction score of 97%.
• Led a project to streamline the helpdesk workflow, which cut down on response times and boosted customer satisfaction by 10%.
• Promoted to a senior role after demonstrating exceptional problem-solving abilities and mastery of customer service software tools.
• Played a key role in reducing the staff turnover rate by 20% through mentorship and implementing a rewards program.
• Contributed to a company-wide initiative that improved the Net Promoter Score (NPS) from 70 to 85.
• Redesigned the call script to improve customer satisfaction, which was later adopted company-wide.
• Streamlined the process for handling escalated calls, allowing for a 20% faster resolution time.
• Initiated a partnership program with local businesses that resulted in a 15% increase in referral sales.
• Delivered high-quality customer service consistently, with a 95% positive feedback rating over a 6-month period.
• Improved email handling efficiency by 40% through the development of new email management protocols.
• Effectively managed billing disputes, reducing chargeback rates by 5% and preserving customer trust and loyalty.
• Steered a successful loyalty program revamp, leading to a 10% increase in customer lifetime value.
• Directly supported over 5,000 customers through the transition to a new billing system, maintaining a satisfaction rate above 90%.
• Led a bilingual customer support initiative to cater to non-English speaking customers, boosting market share by 8% in targeted demographics.

Quantifying impact on your resume

• Include the number of customer interactions you handle daily to demonstrate the volume of work you can manage.
• List the percentage by which you increased customer satisfaction scores to show your ability to improve service quality.
• Mention the specific number of support tickets you resolved within targeted resolution times to highlight your efficiency.
• Describe how you contributed to reducing average customer wait times, linking it to percentages to emphasize operational improvements.
• Detail any training programs you’ve led, noting the number of participants to showcase your leadership and scalability of your efforts.
• Quantify the size of the customer base you serviced to provide context to your experience scale.
• Report on any upselling or cross-selling success with precise revenue or conversion figures to underline your sales acumen.
• State the number of team members you’ve supervised or coordinated with to convey your collaborative and management skills.

Action verbs for your customer service resume

What if my customer service experience doesn't match the requirements?

You've just graduated from college and may have no real world job experience . What should you include within your resume then?

Instead of making up information or adding irrelevant past jobs (e.g. your on-campus work during freshman year), you can:

• Shift the focus from your professional experience to your community impact with your volunteer work. This would showcase numerous soft skills you've built over time (e.g. interpersonal communication);
• Highlight the projects you've completed, as part of your coursework, or, on your own. Thus, you will align your technical background with recruiters' requirements;
• Consider spotlighting your transferrable skills. Or, what lessons and talents your current professional and personal experience has taught you and how they could benefit your potential employers;
• Even if you've had a few months of internship experience, that is relevant for the role, make sure to include this. Recruiters do care about the years of experience you happen to have, but, at the end of the day, your profile would also be assessed based on role alignment.

Recommended reads:

• How to List a Major & Minor on Your Resume (with Examples)
• Should I Put In An Incomplete Degree On A Resume?

List your educational qualifications and certifications in reverse chronological order.

Key hard skills and soft skills for your customer service resume

At the top of any recruiter customer service checklist, you'd discover a list of technical competencies, balanced with personal skills.

Hard or technical skills are your opportunity to show how you meet the essential responsibilities of the role. The ability to use a particular job-crucial technology or software would also hint to recruiters whether you'd need a prolonged period of on-the-job training - or you'd fit right in the job.

But to land your dream role, you'd also need to demonstrate a variety of soft or people resume skills . Employers care about soft skills as they show how each candidate would fit into the team and company culture.

Both types of skills are specific and to best curate them on your resume, you'd need to:

• Create a skill section within which you showcase your hard and soft skills and present how they help you succeed.
• List specific examples of projects, tasks, or competitions, within which your skill set has assisted your results.
• Soft skills are harder to measure, so think about situations in which they've helped you thrive. Describe those situations concisely, focusing on how the outcome has helped you grow as a professional.
• Metrics of success - like positive ROI or optimized workplace processes - are the best way to prove your technical and people skills.

Take a look at some of customer service industry leaders' favorite hard skills and soft skills, as listed on their resumes.

Top skills for your customer service resume:

Customer Relationship Management (CRM)

Product Knowledge

Multitasking

Troubleshooting

Ticketing Systems

Live Chat Software

Technical Writing

Order Processing

Billing Systems

Communication

Active Listening

Problem-Solving

Adaptability

Positive Attitude

Conflict Resolution

Time Management

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

Showcase academic background with education and certifications' sections

Listing your education and certifications should be a rudimentary part of your resume writing.

Including your relevant academic background - in the form of your higher education degree and niche-specific certificates - will prove knowledge of the industry.

For your education section:

• Start by including your degree, followed by start and graduation dates, as well as the institution;
• You could include relevant coursework, major/minor , or GPA, only if your've just graduated from college or if this information would further support your application;
• If you have an "ongoing" degree, you can still list it in case you think your diploma can impress recruiters or it's required;

Follow a similar logic for your certifications section by listing the institution, alongside dates you've obtained the certificate. For some of the most recent and relevant industry certificates , check out the next part of our guide:

The top 5 certifications for your customer service resume:

• Certified Customer Service Professional (CCSP) - National Customer Service Association (NCSA)
• Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association (CXPA)
• Customer Service Representative (CSR) Certificate - HDI
• Certified Client Service Specialist (CCSS) - The Professional Association for Customer Engagement (PACE)
• Customer Service Certification (CSC) - International Customer Service Association (ICSA)

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

• How to List Continuing Education on Your Resume
• How to Put Cum Laude on Your Resume

Best practices to your customer service resume summary or objective

To start, how do you know if you should include a resume summary or a resume objective ?

• Resume summaries are ideal for customer service professionals with more experience, who'd like to give a quick glimpse of their biggest career achievements in the top one-third of their resumes.
• On the other hand, resume objectives serve as a road map for recruiters. Candidates use the objective to show how their experience aligns with the customer service role they're applying for while showcasing the North Star of their career (or where they want to be as a professional in the next couple of years).

The resume summary or resume objective could be the perfect fit for your customer service resume. The function of both is to highlight your professionalism succinctly. So, keep your writing specific: include no more than four sentences and target your application to the role. Here's how these specific resume sections help the customer service candidates stand out.

Resume summaries for a customer service job

• Seasoned customer service professional with over 10 years of experience, specialized in the telecommunications sector. A solid track record of elevating customer satisfaction rates by implementing strategic policies and fostering a dynamic team environment. Recognized for outstanding problem-solving skills and received the 'Customer Advocate of the Year' award twice.
• Dynamic individual with 5 years of experience in fast-paced hospitality management, seeking to leverage extensive background in customer relations and a keen eye for detail to excel in a customer service capacity. Proven ability to manage and resolve customer inquiries and complaints, leading to a 30% increase in customer retention for the previous employer.
• A passionate former healthcare administrator with 8 years of experience managing patient relations, ready to translate my compassionate communication and meticulous attention to detail into a customer service role. Expert in handling sensitive information and adept at using CRM software to enhance client relations and improve service outcomes.
• Eager to bring a strong background in retail management, encompassing 6 years of improving sales through personalized customer interactions and staff training, into the customer service industry. Accustomed to fast-paced environments and complex problem-solving, with a consistent focus on delivering exceptional client experiences.
• As a recent graduate with a degree in Communications, I am enthusiastic about beginning a career in customer service where I can apply my learned theories and enthusiasm for connecting with people. Keen to develop practical skills and contribute to a team that prioritizes customer satisfaction and professional growth.
• Looking to embark on a customer service career, bringing along unmatched energy and a dedication to learn from the ground up. With a background in volunteer work and community assistance, I am equipped with the empathy, patience, and interpersonal skills necessary to thrive in a customer-focused environment and build long-term client relationships.

Extra customer service resume sections and elements

Creating a winning customer service resume isn't about following a rigid formula. The key is to tailor it to the job requirements while maintaining your unique personality.

Consider including these additional resume sections to enhance your profile:

• Awards - Highlight industry-specific awards as well as any personal accolades to demonstrate recognition of your expertise and achievements;
• Hobbies and interests - Share your interests outside of work. This can provide insights into your personality and indicate whether you'd be a good cultural fit for the organization;
• Projects - Detail significant projects you've been involved in, focusing on your contributions and the outcomes;
• Publications - If you've authored or co-authored academic papers or other publications, include them to establish your credibility and in-depth knowledge of the field.

These sections can give a more comprehensive view of your capabilities and character, complementing the standard resume content.

Key takeaways

Securing your ideal job starts with crafting a compelling customer service resume. It should not only highlight your professional strengths but also reflect your personality. Key aspects to remember include:

• Choose a clear, easily editable format, allowing more time to focus on the content of your resume;
• Emphasize experience relevant to the job, focusing on your impact on the team;
• Opt for a resume summary if you have extensive professional experience, and a resume objective if you're just starting out;
• Include technical skills in the skills section and interpersonal skills in the achievements section;
• Recognize the importance of various resume sections (e.g., My Time, Projects) in showcasing both your professional abilities and personal traits.

Looking to build your own Customer Service resume?

• Resume Examples

Frequently asked questions about customer service resumes

How long should i make my customer service resume, what is the best format for a customer service resume, which customer service skills are most important to add to your resume, how can i make my customer service resume stand out, should i include a cover letter with my customer service resume, how do i showcase my career progression on a customer service resume, how to professionally decline a job offer you already accepted, how to make a great resume outline (including examples), overqualified for a job tips to overcome this hurdle, how hotjar built a 100% distributed company, how do you say friendly on a resume, how to ask for feedback after an interview.

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26 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

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Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Customer Service Associate Resume Examples

Writing a great customer service associate resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own customer service associate resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the customer service associate job you're after.

or download as PDF

Essential Components of a Customer Service Associate Resume

A well-crafted Customer Service Associate Resume is a critical asset in your job search, serving as a snapshot of your professional capabilities. It's the initial impression you make on potential employers, and it's crucial to differentiate yourself from the competition. A clear, concise, and structured resume will capture the attention of hiring managers.

This guide will dissect the various segments of a customer service associate resume, highlighting the significance of each and providing insights on how to optimize them to appeal to employers.

1. Contact Information

At the forefront of your resume should be your " Contact Information ." This section is straightforward but essential, as it allows potential employers to reach out for interviews. Ensure accuracy and visibility for your full name, phone number, and a professional email address.

Include your LinkedIn profile and professional website if applicable. While a physical address is optional, it can be included if requested by the employer. Privacy considerations are important, so share your details through secure channels.

• Contact Number
• Professional Email Address
• LinkedIn Profile (optional)
• Professional Website (optional)

2. Objective Statement

The Objective Statement is your chance to introduce yourself and articulate your career goals. It should be succinct, tailored to the job you're applying for, and demonstrate the value you can bring to the organization.

For example: "Dedicated Customer Service Associate with over five years of experience seeking to leverage proven problem-solving and customer engagement skills in a dynamic team environment."

Make your objective statement compelling and easy to digest to quickly engage the hiring manager's interest.

3. Skills and Competencies

The " Skills and Competencies " section is where you showcase the abilities that qualify you for the role. Include a mix of hard and soft skills relevant to customer service, such as:

• Communication Skills
• Problem-Solving Skills
• Technical Proficiency (e.g., CRM software)
• Multitasking
• Attention to Detail
• Adaptability
• Sales Skills

Provide concrete examples of how you've applied these skills in past roles whenever possible.

4. Work Experience

The "Work Experience" section is the backbone of your resume, illustrating your career trajectory and practical expertise. List your roles in reverse chronological order, focusing on customer service-related positions and highlighting your responsibilities and achievements.

Quantify your accomplishments to convey the impact of your work, and use action verbs to start each bullet point. If you're new to the field or transitioning from another industry, include transferable skills from previous roles.

5. Education and Certifications

Detail your educational background, starting with the most recent degree or certification. Highlight any customer service-related certifications, such as a CCSP or CCEP, which can enhance your resume. Mention relevant courses and skills acquired during your education that apply to customer service roles.

While education is important, practical experience in customer service is invaluable.

6. Achievements and Awards

In the " Achievements and Awards " section, showcase your exceptional performance in previous roles. Include formal recognition and instances where you've gone above and beyond, providing evidence of your ability to excel in customer service.

Describe the significance of each achievement, and remember that accomplishments can also include overcoming challenges, taking on additional responsibilities, and contributing to team efforts.

7. References

While not typically listed on the resume, having a prepared list of references is advisable. Choose individuals who can vouch for your customer service expertise and work ethic. Provide comprehensive contact information and a brief description of your relationship with each reference.

Keep your reference list updated and offer it when requested by an employer or during interviews.

Related Resume Examples

• Customer Service Assistant
• Customer Service Administrator
• Customer Service Advisor
• Customer Service Agent
• Customer Service Analyst
• Customer Service Clerk

• Customer service
• Customer service representative
• Customer service associate resume examples

Customer service associate Resume examples

3 Customer service associate resume examples found

All examples are written by certified resume experts, and free for personal use. Copy any of the Customer service associate resume examples to your own resume, or use one of our free downloadable Word templates. We recommend using these Customer service associate resume examples as inspiration only, while creating your own resume.

Learn more about: how to write a perfect resume

Customer service associate

Drives rapid, accurate customer service delivery processes for high-volume retail environment. Assists managers and other customer service associates to proactively solve issues. Takes customer orders when possible to alleviate strain on other staff members.

• Developed process for inventory cataloging system that saved 50% on processing time of new inventory.
• Communicates with customers to create great service environment, answering client questions and handling inbound communication calls.
• Exhibits perseverance and ability to overcome unanticipated obstacles.

Multifaceted position encompassing client behavior and market research to implement innovative customer service policies to boost sales and surpass set KPIs.

• Appointed as supervisor to a team of customer service associates to define goals, delegate tasks and ensure compliance with outlined customer service standards.
• Worked with other department leaders to develop strategies to meet defined corporate goals and optimize staff performance.
• Create targeted outreach and digital campaigns in collaboration with the sales department to increase customer engagement and gather customer insights to improve service standards.
• Routinely monitored the service floor to ensure associates complied with service standards. Intervened and provided additional support as needed to ensure optimum customer satisfaction.

Customer-facing position requiring constant interaction with clients and regular updates on latest market trends and product offerings.

• On-boarded as a trainee and officially hired as a customer service associate after the conclusion of internship.
• Worked under the direct supervision of the department manager, along with 4 other interns to perform required duties in compliance with service standards.
• Developed an in-depth knowledge of product offerings and market trends to provide clients with educate responses to their inquiries.
• Executed routine market research and studied customer behavior patterns as directed by supervisors to facilitate the development of innovative customer service policies.
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Choosing a correct resume format and template

Resume template

Download our American style resume template. Chronological resume format. Download a functional resume template .

Learn more about the differences between a resume and a CV .

CV template

Download our British/European style cv template. Similar to a resume but more commonly used in Europe, Asia and Africa.

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Customer Service Associate Resume Samples

The job description of a Customer Service Associate is to support the organization by performing various tasks related to customer service. To fulfil this role, the customer service associate is involved in carrying out various other tasks such as – greeting customers and giving spontaneous customer service , supporting and following all measures, providing technical support and troubleshooting issues, assessing customer needs and rendering appropriate service, resolving billing issues , read or interpret the problem of the customer accurately and render timely response.

As the job deals with handling different type of customers, the CSA is expected to possess service-oriented approach, and have a friendly and pleasing attitude. They should have to ability to interpret and speak on phone for a long time; word processing skills and data entry skills are also expected. A well-crafted Customer Service Associate Resume should make a mention of GED or college degree.

• Resume Samples
• Customer Service
• Customer Service Associate

Customer Service Associate Resume

Summary : A dedicated Customer Service Associate who provides exceptional customer service through active listening and problem solving. In my 5 years of customer service I have gained the knowledge of how to best assist all types of people even in the most challenging situations. I am driven to not only meet but to EXCEED all expectations and deliver a positive experience though high quality customer care whether face to face or over the phone.

Skills : Microsoft Office, Customer Service, Administrative Support, Cisco

Description :

• Consistently met and exceeded department expectations for productivity and accuracy levels.
• Described merchandise and explain an operation of merchandise to customers.
• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
• Monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
• Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
• Check to ensure that appropriate changes were made to resolve customer' problems.
• Empathize with the customer as to gain insight to the circumstances they were experiencing.

Summary : To have a positive effect on a company by utilizing my leadership, organizational and problem solving skills and to contribute to the growth and success of the company, while providing excellent customer service.

Skills : Microsoft, Word-Perfect, Powerpoint, Excel, E-mail, Most On-line Services, Various Other Office And Desktop Publishing Software, Microsoft Word, Excel, Publisher, Adobe, SAP, WM/PKMS

• Provide support to accounts by entering orders, returns, tracking shipments, providing stock status reports, problem-solving and providing solutions.
• Submit credit requests for defective product, pricing errors and customer accommodations.
• Ensure product is being delivered to the customer in a timely manner and in adherence to their requirements and specifications work with the shared services team to ensure customer pricing, order requirements and routing are set up correctly.
• Work closely with the merchandising team to assess current stock conditions in canada, enter and coordinate warehouse transfers to fulfill stock needs.
• Trained colleagues in excel, sap and customer service at multiple facilities within the company.
• Create training schedules and guidelines and provide training to new employees on sap and customer service.
• Help assess current processes and develop updated processes, within my team, to improve efficiency and accuracy.

Weekend Customer Service Associate Resume

Summary : To obtain a position that will utilize my qualifications, which include over ten years of strong administrative and customer service related experience along with the ability to be productive, dependable, and multitask when necessary. A team player, capable of assuming a variety of responsibilities.

Skills : Customer Service, Management

• Meeting directly with clients about concerns and bringing forth solutions using quality control and satisfaction initiatives.
• Consistently exceeded performance standards by seeking new ways to improve customer service.
• Arranged via arrivals ensuring a safe arrival and departure of shell and Hines high client.
• Portrays exceptional time-management skills, ensuring to meet weekly and monthly deadlines.
• Processed confidential information quickly and effectively solved client challenges which include following up to ensure remediation.
• Demonstrate a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams.
• Working in cooperation with their department supervisor and other associates in their department as well as other departments.

Field Customer Service Associate Resume

Summary : Dedicated customer service representative motivated to maintain customer satisfaction while enhacing the sales and profits for the company's success.

Skills : Windows XP, Vista, Microsoft Office Oracle Financials, Remedy, Microsoft Certified Professional, WDOT Computer System.

• Assist with billing inquiries and invoices and provide technical support.
• Assist team members who are not cleared with day to day to duties in the dod computer database.
• Help assist in setting up peripheral equipment, hardware, and software whenever needed.
• Billing customers for aged inventory applying terms detailed within contract agreements.
• Customer complaints were entered, ware-houses contacted regarding shipment of stocked inventory as directed by the customer, replenished customer inventory by using usage reports.
• Responsibilities included entering pallet and packaging specifications with requisite and specific Q.C.
• Entered customer orders and updated tiered price schedules utilizing a variety of pricing structures determined by customer pricing agreements.

Financial Customer Service Associate Resume

Objective : Seeking to expand my experience in customer service within an environment where I am able to thrive and succeed, not only as an individual but within a team geared towards providing an exceptional customer experience for all whom we serve.

Skills : Microsoft Office, Customer Service, Time Management, Cash Handling, Barista, Food And Beverage

• Assist in the administration of payroll, employee discipline, and scheduling and administrative duties.
• Oversight of cash transactions and bank deposits; respond and to resolve escalated customer service issues.
• An initiated rollout of new enterprise software solution for United and Delta airline reporting and documentation.
• Spearheaded cross-functional initiative to achieve successful dual operations of both United & delta ramp and ticket counter/gate functions.
• Strengthened company's business by leading implementation of excellent customer service and hospitality procedures.
• Trained, coached and mentored staff to ensure smooth adoption of new programs.
• Maintained courteous member service at all times while monitoring a smooth flow of members through the registers.

Customer Service Associate II Resume

Headline : Customer Service Associate is responsible for providing a warm and friendly voice to help our customers with their questions. 

Skills : CPR Certified, Registered Medical Assistant, OSHA And HIPAA Compliance

• Maintain a high level of customer service, resolve any customer complaints, answer phones, send faxes and emails.
• Process customer credit card applications and payments, resolve and answer questions customers have about their credit card.
• Process returns, tender, stage and pull internet orders, handle a customer in-store pickups, process phone orders, and maintain the cleanliness of the customer's environment.
• Achieved getting the most credit card applications and selling the most extended protection plans at my store during a specific time period.
• Cash office- balance cash registers, prepare bank deposit, zero credit & cheeks balance.
• Decreased cash handling discrepancies across the board by increasing tools for employees to follow.
• Efficiently executed daily operations the money center and customer service desk.

Customer Service Associate/ Shift Leader Resume

Summary : Experienced, self-motivated professional exemplifying excellent qualifications in teamwork, inventory management and record keeping. Possesses outstanding interpersonal and communication skills. Thrives on challenges. excellent capacity for attention to detail. High achiever. Works well under pressure and in fast paced environments. Excels in both autonomous and team oriented environments. Quick learner.

Skills : Microsoft Word, Excel, PowerPoint, Outlook Strong Communication And Telephone Bilingual- English And Albanian Shpiq Strong Analytical And Detail Oriented

• Supervised team of front desk associates in four different blt locations.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Provided direct phone customer service for accounts throughout the continental u.
• Performed front end opening and closing tasks; placed, returned or moved product back to their allotted spots in the warehouse.

Customer Service Associate (CSA) Resume

Summary : Qualified Customer Service Rep with 3+ years in fast-paced customer service and call center environments. Personable and professional under pressure. Skilled at balancing customer needs and company demands.

Skills : Office Assistant, Construction, Laborer, Computers, Typing, Ten Key, Words, Excel, DOS, And Filing

• Build customer relationships by providing excellent service and problem resolution.
• Navigate multiple software programs for a customer and work-related needs.
• Improved store sales through positive attitude and knowledge of products.
• Used my strong work ethic and self-motivation help me to go above and beyond what is asked of me on the day to day duties.
• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments and to solicit the sale of new or additional services or products.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
• Responsibilities responsibilities included assisting customers, keeping track of inventory, making cashiers checks, answering and directing all phone calls to the correct party, handling cashiers cash drawers, cleaning and organizing my immediate area.
• Process 50+ returns and exchanges within an eight-hour shift while ensuring customer satisfaction.

Sales/Customer Service Associate Resume

Headline : Experienced customer service representative with quick adaptation and excellent verbal and written communication skills to provide optimal efficiency in a fast-paced work environment. Application of extensive knowledge assists in an informed and pleasing experience for customers, as well as fellow associates.

Skills : Microsoft Office, Word Processor, Answering Phones, Data Entry, Customer Service, Fax, Copier

• Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers currency; assisting in certification of proof.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Record transactions by logging temporary checks, money orders, cashier's checks, and other special services; preparing currency transaction reports.
• Cross-sell bank products by answering inquiries, informing customers of new services and product promotions, comprehend customer's needs; directing customers to a banker.
• Provide account services to customers by receiving deposits and loan payments, cashing checks, issuing withdrawals forms, selling temporary checks, money orders, and cashier's checks, answering questions in person and through telephone calls referring to other bank services.
• Complete special requests by completing safe-deposit box procedures, taking orders for checks, providing special statements, copies, and referrals.
• Obtain and evaluate all relevant information to handle customer products and service inquiries.

Customer Service Associate/Authorizer Resume

Objective : Seeking long term employment in an organization where I can grow professionally, utilize my current skills to assist in advancing a business and further enhance my abilities, knowledge and experience to face and overcome the challenges of today's changing work environment.

Skills : Retail, Customer Service, Issued Return Authorizations And Processed Credits And Rebills To Resolve Shipping Discrepancies And Invoicing Errors.

• Ringing up customers, filing paperwork, handling complaints, pulling orders, handling and creating customer agreements, issuing returns, calling customers, answering phones, transferring calls, and completing phone sales cashier, greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.
• Consistently listed as top scheduler within the company, averaging 80 appointments scheduled per week.
• Collected register paperwork, stocked registers, cleaned the front end area, and retrieved carts.
• Processed new membership and membership maintenance according to proper departmental procedures for paperwork and the performance of duties.
• Tracked down sources of special products and services to meet customers' special needs.
• Informed customers about sales and promotions in a friendly and engaging manner.
• Provide customer service to approximately 50 customers per day via email and phone by working from a home-based office equipped with phone, high-speed internet connection, and CRM software.

Customer Service Associate Team Leader Resume

Headline : I have worked in customer service jobs both in call centers and retail stores. I have had a lot of experience in customer satisfaction along with running different computer systems and point of sale systems. I enjoy working with the public and am a very quick learner.

Skills : Customer Services, Computer , Microsoft Office, Booking Keeping, Internet Explorer, LINUX, Windows OS, Computer Networking, Cash Handling.

• Support the sales team by providing top quality face-to-face customer care.
• Proof and confirm accuracy on customer sales orders to ensure the correct product is ordered.
• Total daily sales transactions and balance cash, check credit card totals at the end of the day.
• Use basic problem solving and customer service skill in dealing directly with customers to resolve any issues.
• Accomplishments trained other associates and organized guest services including files and cleaning.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Accurately handles customer funds and processes transactions using the pos system.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.

Table of Contents

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Customer Experience Associate Resume Sample

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Work Experience

• Exceptional listening skills and the ability to both record feedback with accuracy and detail and to apply judgment to create summaries and make recommendations
• Manage multiple projects simultaneously, meet deadlines, and deal with ambiguity
• Build productive relationships with partners and clients
• Strong computer skills desired, with comfort working in MS Office and database applications
• Provide a friendly and positive customer experience across multiple platforms including phone, email, and face-to-face
• Develop and maintain an understanding of customer Service Level Agreements and department’s/product’s key performance requirements
• Complete all training (i.e. on processes, tools and on functional subject of support)
• Take direction and complete simple technical tasks
• Perseverance: Perseverance is a requirement for innovation and comes with a commitment to flex outside of role parameters to do the work needed to move forward
• Ownership Mentality: Thinking like an owner means being reliable in completing tasks while understanding the big picture. Thinking like an owner also means being comfortable with ambiguity, while working toward clear outcomes
• Effective Communicator: Quick growth for a startup is fueled by effective communication. The ability to get accurate information to the right people in a manner that is easy to digest and timely is very important
• Define and implement routine reports (weekly / monthly) of KPI’s
• Analyse business processes and advocate on behalf of the Customer to ensure a consistent and valuable experience for each customer across the products’desktop, mobile web, and apps
• Experience in Business Process Modelling/Mapping, Business Analysis, Customer Experience, Project Management or Customer Service field preferably in a Media or technology business
• An ability to build strong, delivery focussed relationships with all levels of stakeholder
• Strong verbal communications skills in order to present work to a group, explain the thinking behind those ideas, field questions and accept feedback from others
• Be Lyft’s voice on social media and other digital channels and exercise impeccable judgment as Lyft's representative
• Keen ability to work independently and in a team
• Strong ownership mindset and resolve to follow-through
• Dedicates 100% of time to delivering the “Cinderella experience” via Rent the Runway’s channels for communication (phone, email and live chat)
• Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
• Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
• Focus on SMB customer satisfaction by driving the right product adoption for the right customer
• Consultative selling and customer empathy mind-set

Professional Skills

• Strong computer skills, including Microsoft Office applications such as Word, Excel, PowerPoint and computer programs such as Outlook Scheduler
• Highly curious with a strong desire to learn and excel at new skills
• Experience with interfacing at “C-suite” level and demonstrates a proficient understanding of Lyft’s customer base and business challenges
• Prior experience in working with analytics or billing would be beneficial
• Good critical thinking and conflict resolution skills -- ability to deal with pressure & stressful situations
• Prior work experience in marketing, technology or customer service
• Prior work experience in marketing or technology

How to write Customer Experience Associate Resume

Customer Experience Associate role is responsible for training, database, interpersonal, credit, retail, finance, security, reporting, design, research. To write great resume for customer experience associate job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Customer Experience Associate Resume

The section contact information is important in your customer experience associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Customer Experience Associate Resume

The section work experience is an essential part of your customer experience associate resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous customer experience associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer experience associate position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Experience Associate resume experience can include:

• Good time management skills with the ability to follow up on tasks
• Strong interpersonal skills and the ability to build professional relationships naturally
• Professional and positive demeanor with excellent interpersonal and phone skills/presence
• Interact effectively with internal and external partners and customers
• Communicate effectively with customers via phone
• Top quality communications skills, both written and verbal

Education on a Customer Experience Associate Resume

Make sure to make education a priority on your customer experience associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer experience associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Experience Associate Resume

When listing skills on your customer experience associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer experience associate skills:

• Excellent communication skills: verbal, written, listening skill
• Outstanding written and verbal communication skills with a strong level of emotional intelligence and business acumen
• Demonstrates speed, agility, critical-thinking, problem-solving skills and ability to act quickly on given directions
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills
• Strong written / verbal communication, interpersonal and organizational skills
• Active listening skills in handling all customer interactions

List of Typical Experience For a Customer Experience Associate Resume

Experience for proactive outreach customer experience associate resume.

• Save any subscribers wishing to cancel by handling customer objections positively, demonstrating a customer centric approach and personal resilience
• Handle the customer’s complaint/bad comment regarding the Lazada's products and services professionally
• Assist the Manager in achieving team performance based on KPI
• Manage store inventory by working with management and the warehouse team
• Provide all customers with a welcoming environment
• Represent the Brand with high standards of dress and grooming

Experience For Customer Experience Associate / Teller Resume

• Contribute to the stores success by delivering an exceptional level of customer service
• Maintain detailed sales product knowledge, including competitive information
• Serve as the face of the organization when interacting with the consumer via social media, email, and phone
• Maximize store sales at all opportunities and provide a friendly and welcoming environment
• Exhibit pride through positive demeanor, body language, personal presentation, dress standards and grooming
• Provide internal support to teams and partners during late night hours
• Work with Bloom’s service, remote monitoring, product support, operations and sales teams to address and resolve customer questions and issues
• Take and respond to daily incoming calls and emails from customers; create cases and update progress in CRM
• Compile custom reports regarding system performance and maintenance

Experience For Universal Customer Experience Associate Resume

• Make presentations to customers that provide assurance that Bloom Energy is delivering on promises; both in terms of energy output and financial savings
• Proficient with using excel to analyze large amounts of data
• Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
• Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
• Confirm customer understanding of the solution and provide additional customer education as needed to prevent call backs on the same issue
• Save customers that are looking to end their relationship

Experience For SMB Customer Experience Associate With Fluent German Resume

• Learn fast in a non-traditional training environment
• Actively listening to help customers find products and services that they need
• Identify trends and solve problems facing multiple LCS clients
• Perform an outbound call on NPS Survey feedback
• Handle escalation request from team member professionally
• Initiated at least one process improvement throughout a year
• Perform ad-hoc duty as and when required by superior
• Analytical & convenience to work with large of data

Experience For Customer Experience Associate, Biingual Resume

• Able to speak local dialects is an added advantage
• Additional advantage Pivot & Microsoft excel, Usabilla Knowledge
• Free membership to our fitness facility, open 7 days a week
• Work with staff to keep the wait time to an acceptable level by educating customers on self-service options, working with store manager to quickly resolve escalated situations, and by answering general billing or service questions
• Help store exceed customer expectations
• Work in a fast paced, high-volume environment
• Evaluate customers' potential product needs and make appropriate recommendations
• Maintain high standards of product presentation

Experience For Social Media Customer Experience Associate Resume

• Mitigate risk for the company for Product Quality complaints
• Willingness and ability to work varied hours
• Process customer order and requests
• Work hours between hours of 7am-8pm, along with weekends
• Be a problem solvers
• Achieving sales by ensuring stock is processed in an efficient manner by following company procedures and replenishing product on the shop floor, paying attention to volume lines, size ratios and merchandising standards
• Accurately enters all information into register, receives payments, issues change and credits, processes credit cards and obtains customer's email addresses for marketing purposes
• Tactile support of the site visit process at endoscopy global headquarters in San Jose
• Coordination of the entire customer experience, inclusive digital platform usage to interface with sales, pre-communication to customers, on-site elements, and post-communication

Experience For Customer Experience Associate, Bilingual Resume

• Facilitates communication between multiple cross-functional Team Leads that touch the customer experience
• Coordinates with cross-functional groups to maintain excellence within the customer experience center, and follows necessary process and procedures
• Works with marketing communications and digital teams to identify areas of opportunity to maximum customer loyalty and leverage programs around expanding the Stryker brand
• Organizes the scheduling and coordinating of all site visit logistics, included but not limited to transportation, hotel accommodations, onsite content/signage, leadership and presenter scheduling, etc
• Serves as the liaison with IT as needed within the Customer Experience Center, follow all necessary procedures to log issues and requests
• Works with digital to develop a dashboard that creates visibility across all touch-points and sales with identified top level customers
• Provide friendly, timely support to Lyft drivers and passengers via phone, email and social media

Experience For Branch Customer Experience Associate Resume

• Ensure customer care goals associated with response time, resolution time, and customer satisfaction are met
• Work with the installations team to ensure success of the customer turnover process
• Drive adoption of the Bloom Energy online customer portal
• Communicate with other team members to escalate issues to resolution
• Collaborate with key teams in support of customer issues and questions
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about offerings and orders
• Document known issues and solutions and ensure adequate internal communication of problem resolutions; explain customer feedback to management

Experience For Customer Experience Associate Garmin Store Resume

• Primarily take inbound calls from guests requesting to cancel their promotional marketing vacation. Provide front to back service, including (but not limited to) overcoming objections/refund requests, resolving sales alerts, making reservations, pitching revenue, answering questions, and providing written materials
• Maintains all product knowledge, including (but not limited to) destinations, marketing channels, policy and procedure, qualifications, promotional offers,
• Deliver prompt and professional solutions for customer inquiries via phone, email and online chat/text
• Interact with contracted vendors, hotel/resort staff, etc. to gather and research information; assembling information; verifying customer’s understanding of information and implementing a prompt solution
• Records customer inquiries by documenting the issue and response in customers’ accounts. Report all resolutions for internal record keeping
• RESPONSIBLE FOR DRIVING THE CUSTOMER EXPERIENCE THROUGH PROACTIVE AND CUSTOMER FOCUSED BEHAVIORS AND ACTIONS. ACTIVELY EVALUATES CUSTOMERS NEEDS BY LISTENING, PROVIDING SOLUTIONS AND MAKING RECOMMENDATIONS TO MAXIMIZE CUSTOMER SATISFACTION AND EXCHANGE BRAND LOYALTY
• ACTIVELY COMMUNICATES/PROMOTES THE BENEFITS OF THE
• Provide friendly, timely support to Lyft drivers and passengers via phone, email and other immediate channels

Experience For Customer Experience Associate Resume

• Document all support contacts in a centralized system
• A quiet and secure workspace (with a closed door), ergonomic chair, and desk
• High-speed Internet service (16 megabits download and 1 megabit upload) from a reliable provider
• Live within 60 mile radius of Nashville, TN
• Provide superior technical support on all branded products and build successful long-term relationships with both internal and external customers

List of Typical Skills For a Customer Experience Associate Resume

Skills for proactive outreach customer experience associate resume.

• Proven experience in data entry
• Demonstrate effective customer service and promote our products and services
• In customer service, distribution, marketing or related experience with exposure to Sales, Marketing, R&D, Operations and Finance
• Data analysis and reporting experience using tools like LibreOffice Calc
• Assist in managing ongoing customer experience projects to deadlines
• Capture customer feedback to share through the appropriate channels, helping to identify product requirements and prioritise development
• Train the team with/ on giving excellent service provide
• Experience working in the service industry

Skills For Customer Experience Associate / Teller Resume

• Demonstrate a true passion and respect for the product, acting as a brand ambassador within the store
• Work with our Customer Experience and Customer Success teams to create scalable systems to support and engage customers throughout the customer lifecycle
• Share experiences with colleagues to shape future customer conversations and campaigns
• Partner with local managers to identify areas of opportunities to enhance the customer experience
• Be accountable for deliver an exceptional customer experience

Skills For Universal Customer Experience Associate Resume

• Shape future customer conversations and campaigns by sharing experiences with colleagues
• A proven ability to influence performance in a fast-paced retail, hospitality or contact center environment
• Establish and maintain good relationships with team member
• Customer Service/Experience Centric personnel
• Customer-facing experience in a global customer support, operations, or business analyst role

Skills For SMB Customer Experience Associate With Fluent German Resume

• Strong technical aptitude and/or background in triaging technical issues
• Previous customer service experience or equivalent in a high volume luxury retail environment
• Excellent interpersonal, English communication – verbal and written
• Open to both junior or experienced professionals
• Demonstrates understanding of the customer's business needs or market and maintains high customer satisfaction ratings
• Aspirations to grow career and evolve into the Customer Experience Manager, or senior customer-facing role within Avalara
• Sales or cross-selling experience
• Experience working in a customer centric environment

Skills For Customer Experience Associate, Biingual Resume

• Create an exceptional, personalized service experience for Lyft users on this new line of business
• Own escalation and validation of issues and bugs for their group and work with the team to create a reactive process to drive resolution
• Ordering and restocking of all office supplies, marketing collateral, lobby items
• Committing to a team-based environment, providing assistance to colleagues participates in team meetings and supporting overall Investor Center goals as
• Achieving sales through building rapport with the customer and identifying their needs
• Welcoming and assisting all customers and potential customers who enter the branch
• Assessing customer needs in a manner that is professional and inviting

Skills For Social Media Customer Experience Associate Resume

• Setting appointments for Financial Consultants during high volume times
• Maintaining the professional physical appearance of the Fidelity Investment Center including lobby and lounge
• Shifting Personal Banking customers to alternative delivery channels in alignment with the self-service strategy for this customer segment.
• Taking the time to ensure each customer feels valued and satisfied during the checkout process
• Introducing educational materials and self-service technology to the customer

Skills For Customer Experience Associate, Bilingual Resume

• Willing to handle changes in processes efficiently, and with positive attitude
• Working with team members to offer solutions for customers
• Participating in weekly team member meetings to constantly improve the way Walgreens serves its customers
• Providing support to Large Customer Sales (LCS) clients based in EMEA through different channels - chat, email and phone
• Deliver above-and-beyond customer service by surpassing our customer's everyday expectations, finding new and interesting ways to make our customers smile
• Handle multiple customers and multiple purchases at dressing rooms by following all policies and procedures for exceptional dressing room service

Skills For Branch Customer Experience Associate Resume

• Actively participate in all merchandising activities including but not limited to: daily stock maintenance, product transfers, folding and floor changeovers
• De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
• Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
• Serve as an advocate for our customers by analyzing and surfacing customer health and usage data to identify trends and opportunities to improve adoption
• Be a part of fostering a community and engaging connections between the Harry’s Ventures Brand and its consumers
• Has an interest in Marketing / Advertising
• Efficiently record, classify, and follow up on all requests using web-based ticketing system
• Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer

Skills For Customer Experience Associate Garmin Store Resume

• Solve technical issues which are facing customers to ensure the customer is getting full use of the product
• Self-manage time according to regular deadlines
• To retain customers and encourage upselling
• 1) Sound understanding of cash management products and associated technology platforms and operational procedures
• Coordinate with CX Management to channel customer feedback to all areas of the business such as technology, marketing, design and product teams
• Perform administrative tasks involving driver’s account (top-up, changes in information, etc)
• Create and deliver communication strategies and materials to customers based on engagement trends, product developments, and exciting company updates

Skills For Customer Experience Associate Resume

• Develop customer facing deliverables such as quarterly business reviews and the associated analysis/recommendations
• Handle customer objections and save any subscribers wishing to cancel
• BA or BS in Marketing, Economics, Computer Science or other related field
• Thrive in a fast-paced environment tackling an array of customer issues
• Assist in Developing CX Quality Standards
• Deliver above-and-beyond customer service by surpassing our customers everyday expectations
• Provide superior, friendly, engaging, and efficient customer service
• The courage to have powerful conversations and natural ability to build trusting relationships and champion change

List of Typical Responsibilities For a Customer Experience Associate Resume

Responsibilities for proactive outreach customer experience associate resume.

• Master our internal management system in order to efficiently and effectively manage customer relationships
• Experience with MS Office Suite including: Excel, Word, Outlook and PowerPoint
• Excellent judgement and client manner
• Results-oriented, able to work independently and prioritize in a fast-paced environment
• Notice even the smallest trends and customer pain points to make sure we deliver the best experience possible
• Resolve billing and contract questions through data analysis. Identify root causes of billing issues to drive improvements

Responsibilities For Customer Experience Associate / Teller Resume

• Proactively identify process gaps and own solutions implementation, advising leadership and business owners on solutions to close gaps
• Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements
• And most importantly - working with a great team!
• Get-it-done now approach to resolving issues. The buck stops here!
• Familiarity with online advertising and social media products
• Share customer feedback and insight uncovered through your engagement calls by attending quarterly meetings of the FT Product Council

Responsibilities For Universal Customer Experience Associate Resume

• An ability to perform variety of customer facing functions
• Work flexible shifts including nights, weekends and holidays; and work overtime as required
• Thrive in a fast-paced environment tackling an array of customer issues via phone, email and chat
• Deliver above-and-beyond customer service by surpassing our customer's everyday expectations
• Find new and interesting ways to make our customers smile
• Ensure the customer transactions as processed by operations as per laid down operating procedures and with strict adherence to the laid down TAT’s
• Interview cancelling customers to identify root causes, improvement and win-back opportunities through cancellation process management
• Proactively review aging customer cases to drive attention and swift resolution
• Primarily office environment, working in a sedentary position with frequent use of PC and phone

Responsibilities For SMB Customer Experience Associate With Fluent German Resume

• Can-do, self-starting attitude
• Proficient in Word, Excel and Gmail
• Organized with proficient attention to detail
• Type well and at a fast pace
• Responsibility for helping LCS customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients LCS advertising solutions
• Able to adapt to continuously evolving LCS needs to help clients grow their business on the advertising platform
• Focus on LCS customer satisfaction by driving the right product adoption for the right customer
• Provide friendly, timely support to Lyft riders via phone, sms, chat, and email
• Troubleshoot user problems with the Lyft app and their bike or scooter

Responsibilities For Customer Experience Associate, Biingual Resume

• Instill customer-centric mindset across network as a representative of and connection point to our customers; be a community advocate for Lyft
• Active participant in Lyft's culture and represents a customer focused mindset
• Interest in alternative means of transportation
• Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
• Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures
• Provide multilingual customer support and brief marketing advice to SMBs based in Europe, Middle East and Asia through different channels – live chat, email and phone
• Responsible for helping SMB customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions
• Provide product and tool support to improve the overall experience and drive higher product adoption and spend
• Experience in conflict resolution or customer critical situation management

Responsibilities For Social Media Customer Experience Associate Resume

• Experience in a call center or support role
• Work with business customers to identify their growth / marketing plans and give advice on how to implement the product to achieve them
• Identify trends and solve problems facing multiple business customers
• Biased towards taking action
• Give accurate analytics to customers on request
• React quickly and efficiently to complex queries

Responsibilities For Customer Experience Associate, Bilingual Resume

• Be an advocate of our organisation and strive to exceed in customer satisfaction ratings
• Provide multilingual customer support and advice to SMBs based in Europe, Middle East and Asia through different channels – live chat, email and phone
• Outgoing, self-motivated and ability to initiate conversation with customers and take pro-active approach to dealing with them; as well as communicate with tact and diplomacy and present a professional image for the branch
• Proficiency with Excel, Salesforce, Google Drive, ZenDesk, and other office tools
• Great product and great customers; help us grow the business
• The 'Best Place to Work' as voted by Entrepreneur Magazine, Crain, and Internet Week, as well as Fortune 100’s #2 Greatest Places to Work in the US

Responsibilities For Branch Customer Experience Associate Resume

• Employer paid life insurance and short-term disability; Free membership to OneMedical for employees and dependents
• COST OF LIVING ADJUSTMENT AFTER 90 DAYS
• Rent the Runway CX perks: Team Outings & Events, RTR Speaker Series, tons of cross-functional projects
• Comfort in high pressure situations
• Fluency in English AND full fluency in another language

Responsibilities For Customer Experience Associate Garmin Store Resume

• Able to deal with and solve complex queries
• Exceptional grammar and the ability to construct emails efficiently
• Fluency in English AND full fluency in the desired language
• Engage FT subscribers at all levels of seniority from a broad range of industries and sectors and inform subscribers of new products and services, demonstrating proactive behaviours
• All calls are fully informed to maximise success by conducting reader analysis in preparation
• Help colleagues and contribute to identification of product requirements and development by capturing customer feedback to share through the appropriate channels
• Hear from FT subscribers face to face about how they use, interact and engage with FT content and tools by participating in exclusive FT Customer Councils facilitated by our Customer Research team
• An organized, driven and self-motivated behaviors

Responsibilities For Customer Experience Associate Resume

• Live and represent the brand; exemplify the five brand attributes of being perceptive, progressive, responsive, respectful and fair, both internally and externally
• Manage ongoing customer experience processes
• Coordinate cross-functional communication to achieve objectives
• Customer-focused attitude - confident, responsive, enthusiastic, pro-active, fast-paced
• Native/highly proficient English speaker
• An avid interest in and knowledge of the global fashion industry
• Enthusiastic Lyft user, bold sense of humor, and a passion for startups
• Become an expert on our products and spread the love of Harry's everywhere
• Create instant rapport with our customers

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