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Blending a classic single column layout with helpful color accents and dividers for ease of reading, the Simple CV template is a balanced choice.

Professional Resume Template

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If you’re looking for a design that is subtle, elegant, and combines the best of the old and new, the Professional CV template is the perfect choice.

Cool Resume Template

This interesting Cool resume example uses a twin-column format and charming icons to differentiate sections.

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This Modern resume example displays define sections with a traditional black-and-white color pattern.

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Contemporary

This Contemporary resume example counts with thin lines and a classic single-column format that will make the perfect first impression on any hiring manager.

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For a balance between lighthearted creative and serious profesional, the Creative CV template offers visualizations and a functional two column design.

Simple

Lacking a single header, the Unique resume template is a strikingly original yet still somehow classic two-columned option.

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This Stylish resume template has a single-column format, with thin dotted lines. Perfect to win-over any employer.

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This Trendy resume uses bright, blue color blocks to break sections. It's guaranteed to catch the eye of hiring managers.

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This Imaginative resume template displays a visually pleasing dual-column design to highlight the candidates' skills.

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Vintage Resume Template

This Vintage resume example incorporates a single-column layout with a traditional black-and-white color scheme.

Fresh Resume Template

Use the latest style with this Fresh resume template. Its modern dual-column design uses visual elements to highlight a candidate's skills.

Visionary Resume Template

For those creative professionals, this Visionary resume template is an ideal choice. The template is the perfect mix of professional and artistic. It allows job-seekers to display their skills in an aesthetic manner.

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Are you after a resume builder that is: a) proven to help score jobs at the world’s best companies, b) quick, easy, and affordable to use, and c) equipped with HR-approved resume templates and pre-written job description bullet points?

If you answered “Yes,” then you’ll understand why thousands of job seekers believe that Resume Build is the best resume builder on the market. 

Our online resume maker is designed to help job seekers just like you to create a professional resume in mere minutes. 

Considering that many other options—particularly free resume builders— are incredibly clunky and difficult to use, this is no easy feat. Worse still, many of our competitors’ offerings simply spit out generic resumes that aren’t formatted or written to be HR-friendly.

These are a few of the many reasons why so many people have turned to Resume Build to help them transform their job prospects.

Can I build my resume for free using this resume builder?

Are you wondering “Can I really build my resume for free with Resume Build’s resume software?” or “Is this a free resume builder?” The answer is that it’s free to try. Once you sign up, you’ll also gain access to plenty of free resume templates, free resume job description bullet points, and free resume tips to help you create an unforgettable resume.

What’s the best resume template to use?

The truth of the matter is that there isn’t just one template to suit everyone. That’s why we provide a wide variety of professionally made resume templates to ensure that there’s something to suit each person’s unique situation, goals, and aesthetic preferences.

When browsing resume templates in our resume template library, it’s always helpful to keep in mind the message you want to send to hiring managers about yourself. If you’re still stuck, here’s a quick guide that will help you make the right choice:

  • Do you want to appear creative and cutting-edge? Opt for the Cool or Awesome template. 
  • Do you want hiring managers to focus on your professionalism? The Professional or Contemporary template will do the trick. 
  • Do you want to play it safe with a more standard template? Try the Simple or Modern resume template.

What should I include on my resume?

There are a number of key pieces of information that you need to include in your resume. The following six resume sections cover the most pertinent information hiring managers are looking for:

  • Contact information: Your name, address, phone number, and email address.
  • A Resume Summary or Resume Objective: A section that succinctly conveys why you’re a standout candidate for the given position.  
  • Employment history: An overview of your most relevant professional experiences, with an emphasis on your key achievements. 
  • Education: Provide details about your degree or diploma.
  • Training and certifications: Note any training courses and certifications that are relevant to the job here.
  • Skills: List both hard (technical) skills and soft (interpersonal) skills you offer. 

But before you get writing, keep in mind that you will need to tailor your resume to the given role you are applying for. 

A simple rule of thumb is to stop thinking, “I can build my resume in a way that lets me apply to any position I want,” and start thinking, “I need to build my resume in a way that highlights how suitable I am for the specific position I’m after.”

This simple switch in thinking will help you to address the precise qualities a hiring manager is after. Remember, hiring managers look to your resume to see if you’re an ideal fit for the specific role they’re hiring for. So if your resume is too generic, they’ll simply think, “Next!”

That’s why it’s vital to analyze the advertisement of the role you want for keywords that indicate what the hiring manager is after. Once you identify these keywords, you should integrate any that are relevant to you throughout each of the sections we mentioned above.

How long should my resume be?

The length of your resume will depend on how long you have been working for. Our experts recommend one page for every 10 years of work. 

So if you’re a high school or college student, wish to apply for an internship, or have 10 years or fewer of professional experience, a one page resume will be sufficient. However, if you have been working for 10 or more years, you may add a page for every decade you’ve been in the workforce.

How should I format my resume?

The resume format you choose can influence the way a hiring manager perceives your job application. While there are a handful of different resume formats to choose from, the good news is that there’s one that will suit most professionals: the reverse-chronological resume format. 

This resume format emphasizes your professional experience, as this is the part of your resume hiring managers are generally most interested in. It formats your work history from most to least recent, so hiring managers can clearly see your career progression. Smart, right?

If you're an applicant who wishes to take the focus off of your limited work experience, it may be wise to opt for the combination resume format. Also referred to as the hybrid format, this resume format is a blend of the aforementioned reverse-chronological resume format and the functional format. The functional format aims to de-emphasize your lack of experience by instead putting your skills front and center.

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  • Resume Tips

Best Resume Formats for Successful Job Applications (with Examples)

Ken Chase profile pic

18 min read

An eye-catching, informative resume has the unique power to change the entire trajectory of your career — for the better. Whether you’re looking to change jobs, step things up a gear, or take the next step on the ladder, the first step is nailing your next application. 

Ahead of working on your resume, you have a crucial decision to make: Which format should you use? It may come as a surprise to learn that there is more than one option in the mix. As you will see in the following guide, there are three solid approaches you may want to take. 

If you want to knock the hiring manager’s socks off, you’ve come to the right place. In the following guide, we will take a look at the best resume formats, when to use each of them, and how you can get started. Plus, we have some resume format samples for inspiration. 

Resume formats, explained 

Before we take a look at the most popular resume formats, let’s deal with the first hurdle. What exactly is a resume format? 

In the simplest of terms, this is the structure that you use when laying out your resume. It is where each section goes on the page. It dictates which sections take priority over the others, depending on what aspects of your career history you want to showcase.

While most people are familiar with the chronological — or reverse chronological — resume format, there are two alternatives that you may not have considered. In the following guide, we will be delving into each of these formats and explaining when you should use them.  

The 3 basic resume format styles 

Now that you understand what a resume format is, let’s break the options down for you. The three main types of resume format that you may use are as follows: 

Chronological resume format (or reverse chronological)

Functional resume format

Combination resume format (or hybrid format)

The above formats differ slightly from one another and each works in a specific scenario. When deciding which resume format to use, it’s important to consider a) the job you are trying to land, and b) the experience you have in that particular field. 

Of course, it’s also worth noting that there may be times when you create different versions of your current resume. Depending on the specific job at play, it may be smarter to go with a functional resume format, for example. 

As you read through this comprehensive guide, you will learn when it is best to use each resume format for an upcoming application. 

Chronological resume format 

Chances are, you’ve written a chronological resume before now. Most people have as this is the standard resume format that they teach you how to write in school. It includes all of the basic information about your career history in a clear, easy-to-read layout. 

The name “chronological resume” is something of a misnomer. For this structure, you actually lay out your experience and education in reverse chronological order. That means that you start with your most recent accolades, and then work your way back in time. 

Confused about how to get started? You don’t need to be. To create a chronological resume format, you simply need to know which elements to include (and what order to put them in). Luckily, we have you covered. Let’s take a look at what this resume format includes: 

Resume header 

Summary section

Work experience section

Education section

Skills section 

Optional sections (e.g. voluntary experience)

The above sections make up this resume format, giving you the space to concisely show off your education and experience so far. 

Want to  bolster your existing expertise? You can add optional sections. For example, if you have undertaken unpaid work that aligns with the job, add a “voluntary experience” section.

Resume format sample: 

Account Administrator Resume Example

When to use this resume format 

Think that this resume format is right for you? Most of the time, this is the best resume format for those on a traditional career path. If you have always stayed in the same lane, this approach allows you to highlight your wealth of experience in the industry perfectly. 

So, if you work in marketing, have always worked in marketing, and plan to continue doing so, this is the best resume format for you. The reason is clear. 

A chronological resume format places your work experience front and center. This section takes up the most room on the page and is the star of the show. Yes, it’s all about what you’ve done and where. 

Of course, that doesn't mean that this resume format neglects your other attributes. Your education and skills are also displayed on the page too. 

When the hiring manager glances at your resume, they will quickly be able to determine what your most recent experience is. They can also see what top talents you have and the certificates you have aquireded. 

Since this is often the resume format that hiring managers expect to see, it is the safest option. However—as we will cover in the rest of this guide—there are times when other resume formats suit you better. While it may be tempting to default to this format, take the time to consider the other options before choosing the right one for your next application. 

Tips for writing a chronological resume format

If you’re certain that a chronological resume format is right for you, it’s time to get working on yours. You can use the resume format sample above for inspiration when it comes to laying out your document. Here are some additional tips that will help you get it right from the start: 

1. Make your resume summary shine 

First things first, you need to write your resume summary. This is a short blurb that sits directly below your header and tells the hiring manager what you bring to the table. If you want to write a winning summary, it should include the following elements: 

Your Unique Selling Proposition (USP)

Between three and five key skills that align with the role 

One measurable accomplishment from your experience 

The language you use here matters. As the only freeform part of your resume, your summary is your chance to show some enthusiasm. With that in mind, picking the right words for this part of your application could make all of the difference. 

2. Show off your workplace accomplishments 

As we have already covered, your work experience is the main event in a chronological resume. However, you need to make sure that you make the most of this section. The secret to getting that right is focusing on your accomplishments rather than just your duties. 

When you are including a position, start with the basics: the company name, its location, your dates of employment, and your title. Beneath that, use bullet points to add the details. 

One of the biggest mistakes that people make here is including a standard list of their tasks and duties. That tells the hiring manager what you had to do on a daily basis, but not what you accomplished. Switch the narrative and talk about your biggest achievements instead. 

3. Include the right keywords for the job 

Before writing any type of application, it pays to do some keyword research. That’s because many employers now use applicant tracking systems (ATS) to scan incoming resumes. 

The software checks each resume to see how well it fits the criteria of the vacancy. Only the applications that best fit the role will make it into the hiring manager’s inbox. If you want to make sure that your resume gets past the ATS , including the right keywords is essential. 

To get an idea of which words and phrases to use, go back to the original job posting. Pick out any words that apply directly to the job or industry. Sprinkling these throughout the body of your resume may mean that your application is more likely to beat the bots. 

Functional resume format 

Next up, let’s talk about a functional resume format. This resume puts the spotlight on your skills and expertise, rather than focusing so heavily on your prior work experience. 

Much like a chronological resume and the combination resume, it includes a summary and a skills section toward the top. However, before you dive into the work experience and education, there is an additional “transferable qualifications” (or similar) section here. 

Thanks to the addition of that extra section, there is less space available for your work experience. That’s perfectly okay. The entire point of this resume format is that it draws attention to the transferable skills that you have. Here’s what it should include as standard:

Transferable skills (or areas of expertise)

Spoiler: The most popular skills employers are looking for span from career to career. So, if you’re looking to switch to a new path, this is the best resume format for you. 

A large chunk of the document is dedicated to your area of expertise or specific strengths. Use this format to let the hiring manager know that you have what it takes to hit the ground running. You will have the space to share the range of skills you have picked up so far. 

Edited functional resume example from ZipJob for a medial sales/territory manager (one page)

The functional resume is the best resume format for career changers . If you’re looking to move into a new sector, you can use this layout to show the hiring manager that you have skills and expertise that will be useful in the new role or, indeed, industry. 

Since your work experience won’t directly align with the job for which you are applying, a functional resume side-steps the issue. You can show that you have the right skills to meet the demands of the role without having worked directly in this particular field. 

It doesn’t end there. If you have taken a career break — for whatever reason — you may find that the functional resume format works well. This approach draws the hiring manager’s attention away from the gap in your resume and toward the skills that you possess instead. 

While you don’t want to cover up the fact that you have had a break, emphasizing your skills rather than your discrepancies is a smart move. Should you want to do so, you can explain the gap in your cover letter or, as many people choose to do, in an interview setting. 

Finally, if you are a recent graduate, you may find that the functional resume works for you. It’s likely that you don’t have a wealth of work experience. That is perfectly okay since we all have to start from somewhere. If that’s the case, use this resume format to show your value.

Tips for writing a functional resume format 

Ready to get started and create a functional resume format? As you can see in the resume format sample, this structure allows more space for your skills and expertise than your work experience. Before you start writing your resume, here are some tips to keep in mind. 

1. Select the specific skills for the job 

Since your skills are the most important aspect of this resume format, you need to make sure that you choose the right ones. This part of the process comes down to research. 

Consider what skills the vacancy requires and take things from there. It’s helpful to go through the skills one by one, and think about whether you have gained them elsewhere. 

Using the same phrasing that the hiring manager uses is the way to go. As we have mentioned, using the right keywords in your resume will help you get past the ATS. You can include these skills in your summary, the skills section, and the additional section too. 

2. Include a selection of soft skills too 

Soft skills are vital no matter which career path you take. These are the attributes that allow you to work well with others and get the job done. It’s no wonder that 41% of Americans say they use soft skills most frequently in either their current or most recent role. 

Examples of soft skills include teamwork, problem solving, and communication. When you’re writing a functional resume, it’s useful to stress these skills. The hiring manager will be looking for someone who not only meets the job criteria but also fits the team dynamic.

3. Keep your work experience short and sweet 

Sure, your work experience section is not the main focus of this resume format. However, that doesn't mean that you can leave it off entirely. You still need to include a section dedicated to your previous formal work. However, it can be short and sweet. 

Make sure you include the basic information. That is your company name, location, job title, and dates of employment. You can also add in some bullet points below each of these parts but you don’t have to. If there’s not the space to do so or it’s not relevant, leave it out.

Taking this approach means that your work experience will take up less space on the page. That looks neater while also freeing up some extra room for the important additional section. 

4. Emphasize your education and certificates 

If you are a recent graduate who is using the functional resume format, be sure to emphasize the certificates that you have. Training or education that will help you land the job at hand should be clearly outlined as part of your resume structure.

You can simply list your education and the qualifications you gained. That’s fine. However, if you want to take things one step further, consider including any details that will see you a shoe-in for the job. For example, you may want to namecheck your thesis, any extended projects, or modules that relate directly to the role for which you are applying. 

Combination resume format 

Can’t decide between a chronological resume or a functional resume. Why not go for the middle ground? A combination resume — sometimes called a hybrid resume — offers the best of both worlds. To create this resume format, you blend elements of the two above. 

For this type of resume, both your skills section and your work experience will be featured prominently on the page. You give equal weight to the two, meaning that the hiring manager gets a well-rounded picture of your professional prowess. You need to include: 

Skills summary section 

As you can see here, the order changes slightly when you choose a hybrid resume format. This small tweak allows you to focus the reader’s attention on your dazzling skills before they get into the meat of your work experience and education. 

Hybrid resume format

The combination resume format is the least popular out of the three… but that doesn’t mean that you should overlook it entirely. If you are side-stepping in your career, you might find that this is the best resume format for your next application. 

For example, you might have years of experience in your field but want to transition to a slightly different role. In that case, both your work experience and the transferable skills that you have will be valuable. Using the hybrid resume format allows you to show off both.

Additionally, if you are looking to step up your game — to, say, managerial level — you can use this resume format to do so. Your work experience section will highlight your experience of the industry, while you can use the skills summary to pinpoint your leadership skills . 

Tips for writing a combination resume format

Writing a combination resume format means taking elements from a functional resume and a chronological resume. But how does that look in practice? Take a peek at our resume format sample above. You can also use these simple writing tips to help you along the way. 

1. Split your skills into two distinct sections 

You don’t have to be Sherlock Holmes to spot something different about this resume format. Yes, it has two separate skills sections: your general skills section (that you find on any other resume), and your skills summary. 

Your general skills should include those that apply directly to the job or industry. However, your skills summary allows you a little more space. You can write short bullet points describing the skills, why they fit the role criteria, and how you apply them. 

In your skills section, you may write “Microsoft Excel proficiency” while you would include a line, such as “Proficient in using Microsoft Excel for bookkeeping” in your skills summary.

2. Shorten your work experience, if needed 

If you are limited on resume space, you can cut back your work experience section. You may do this by only including a handful of bullet points beneath each position. Consider what your most notable achievements are in each case and include solely those below each role. 

You might need to play around with this section to ensure that it fits well on the page. As a general rule, you should note around three former positions or go back around 10 years into your career history. Figure out what works best for your combination resume format here.

3. Don’t be afraid to be flexible

The best thing about the combination resume format is that it is flexible. The structure of this resume allows you to create a structure that aligns with your short-term career goals. 

With that in mind, when you’re working on this resume format, move sections around as you need to do so. You may find that there is a specific approach that works well for the application that you are submitting. Give yourself the freedom to find a format that suits your needs. That way, you will have the best chance of landing that job interview. 

Which format do most employers prefer for resumes?

Generally, employers expect to see a chronological format when they are reviewing resumes. This is the most commonly used format and the easiest for them to understand. If you have a linear job history and you’re ready to take the next step, this format will work. 

However, that doesn't mean that you should rule out the other resume format options. As we have covered in this guide, there are times when either a functional or a combination resume format will be the best way to go. Before deciding which one is right for you, consider what you are hoping to achieve with your resume and what you want to highlight. 

Advice on how to choose the best resume format 

Now that you’re clued-up on the best resume format options, let’s talk about how to choose the right one for you. You might find there are times when you need a chronological format and times when either a combination or functional approach works better. When you’re making the decision, here are some tips that you can keep in mind: 

Consider the experience you have. When you’re choosing which format to use, the level of experience you have plays a vital role. If you don’t have much experience in the field, you may want to go for a functional resume format. On the other hand, if you have oodles of work experience, a chronological format could be the way to go. 

Put yourself in the hiring manager’s shoes. One of the best ways to approach this conundrum is to think like the hiring manager. What are they looking for in a candidate and how can you best align your resume with that? Refer back to the job posting and read the criteria. Next, consider which format will help you meet it. 

Try out different approaches. Don’t confine yourself to one resume format — try out all three at different times. You should always tailor your resume to the vacancy you are applying for. So, when you start editing it, consider switching up the format. The more energy you put into this process, the more likely you are to succeed.  

Final words 

Understanding what the three most common resume formats are is the first step in your journey. In this guide, we have given you an in-depth explanation of the best resume formats you can use and why you should use each of them. Now that you have the inside scoop, you should feel prepared to pick one of them for your upcoming application. Get started now! 

Writing a stellar resume is the first step in landing more interviews and getting hired faster. If you want to make sure that your application hits the mark, use our free resume checker tool now. Getting ahead of the competition has never been so easy!

Recommended reading: 

50 Resume Dos and Don’ts You Need to Know in 2024

Resume Bullet Points or Paragraphs?

The Best Fonts and Size to Use on a Resume

Ken Chase, Freelance Writer

During Ken's two decades as a freelance writer, he has covered everything from banking and fintech to business management and the entertainment industry. His true passion, however, has always been focused on helping others achieve their career goals with timely job search and interview advice or the occasional resume consultation. When he's not working, Ken can usually be found adventuring with family and friends or playing fetch with his demanding German Shepherd. Read more resume advice from Ken on  ZipJob’s blog .

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10 Best Resume Builders to Create A Great Resume – 2024 Guide

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When creating this compilation, we considered different elements such as affordability, ease of use, accessibility, the privacy policies of the companies involved, and more. The highest-rated services offer advice, templates, and tools and allow you to consult with experts who can help you craft an impressive resume highlighting your strengths to potential employers.

Our collection comprises free services and those that make use of professional writers’ skills. Some options require a subscription or one-time payment.

>> Secure Your Dream Job With Super Star Resume

Super Star Resume - Best Resume Builder Overall

Star Rating: 4.9/5

Super Star Resume is an innovative resume builder that completely transforms creating professional resumes. By offering a user-friendly interface and a range of powerful features, Super Star Resume enables individuals to produce exceptional resumes that effectively showcase their abilities, accomplishments, and work history.

  • Skilled and seasoned writers
  • Customized strategy aligned with unique career objectives
  • Timely delivery of resumes
  • More significant expense compared to certain other resume writing services
  • Restricted selection of additional services
  • Availability may be restricted depending on demand and geographic location
  • Intuitive resume builder: An intuitive interface that simplifies the resume creation process, offering modern templates for a professional look.
  • Customization choices: Users can personalize their resumes by selecting from various font styles, colors, layouts, and sections to align with their unique style.
  • Comprehensive content suggestions: Access to a collection of expertly curated bullet points, action verbs, and industry-specific phrases to craft impactful resume content.
  • Real-time previews and editing: Real-time previewing and editing capabilities ensure a visually appealing and error-free final resume.
  • Integration with professional networking platforms: Integration with LinkedIn allows users to maintain consistency between their online presence and resume.
  • Tailored resumes for different job applications: The duplication feature facilitates the creation of multiple resume versions, each customized for specific job applications or industries.
  • Resume analytics and tracking: Users can monitor the views and downloads of their resumes, gaining valuable insights to optimize their job search strategies.
  • Professional Resume : $169
  • Resume With Cover Letter : $199
  • All-Included : $199

>> Use Super Star Resume to Secure Your Dream Job

ZipJob - Best Resume Builder for Guarantees

Star Rating: 4.7/5

ZipJob is widely regarded as an excellent option for resume creation, especially for those who value guarantees. Their impressive 60-day assurance ensures that individuals searching for employment will experience a surge in interview invitations within this period.

If this desired outcome cannot materialize, ZipJob proactively offers a complimentary review and revision of your resume. This guarantee highlights their commitment to client contentment and showcases their unwavering belief in the superior quality of their resume writing services.

  • The starting package is cost-effective
  • Complimentary ATS check included
  • 60-day interview assurance with higher-tier packages
  • The design and layout made it challenging to read the resume
  • The summary section was overly lengthy and filled with clichés
  • The formatting of the education and training sections was subpar
  • Expert resume writers: ZipJob provides access to a team of expert resume writers with the skills and knowledge to review, evaluate, and optimize your resume for compatibility with Applicant Tracking Systems (ATS) and hiring managers.
  • ATS optimization: Meaning they ensure your resume is structured and formatted to navigate and succeed in ATS filters effectively. Employers commonly use these filters to assess and rank resumes during the initial screening process.
  • Keyword optimization: The resume builder online offered by ZipJob assists you in identifying and integrating pertinent keywords and industry-specific terminology. This practice heightens the visibility of your resume, making it more likely to capture the attention of hiring managers.
  • Job-specific content suggestions: ZipJob provides valuable advice regarding the most relevant and influential content to include in your resume for different job titles and industries. This guidance is invaluable in customizing your resume for specific roles.
  • Cover letter writing assistance: ZipJob supports the creation of impactful cover letters that complement your resume, strengthening your overall job application.
  • Unlimited revisions: One noteworthy feature of ZipJob is the option for unlimited revisions and updates to your resume. This ensures that your resume not only meets but continues to meet your specific requirements and mirrors your professional growth.
  • Collaboration with resume writers: the platform facilitates direct collaboration with the resume writers, enabling you to share additional information, discuss specific requirements, and seek clarifications at any stage of the resume creation process.
  • Launch Package: $139 (or $48/mo)
  • Fast Track Package: $189 (or $65/mo)
  • Premium Package: $299 (or $27/mo)

>> Use ZipJob to Secure Your Dream Job

Resumeble - Best Resume Builder With Custom Bundles

Star Rating: 4.3/5

Resumeble is a highly efficient and user-friendly resume builder that empowers individuals to create professional and compelling resumes. With Resumeble, crafting a standout resume becomes a streamlined process thanks to its intuitive interface and extensive range of customizable templates.

Whether you’re a recent graduate, a seasoned professional, or someone looking to change careers, Resumeble caters to all needs and skill sets. It offers helpful suggestions and expert advice to ensure your resume showcases your unique qualifications and achievements in the best possible light.

  • A 60-day interview guarantee is included
  • Budget-friendly package deals are available
  • It’s more established than some other websites
  • Keyword optimization: This feature helps optimize your resume by suggesting relevant keywords aligned with your target industry or job, enhancing your visibility to Applicant Tracking Systems (ATS) and recruiters.
  • Content import: Resumeble allows you to import your existing resume or LinkedIn profile, saving you the time and effort of manual data entry.
  • Real-time editing: You have the convenience of editing and modifying your resume in real time, providing the flexibility to experiment with various formats, sections, and content.
  • ATS compatibility: Resumeble ensures your resume is ATS-compatible, essential for better visibility and a higher chance of being shortlisted by employers using Applicant Tracking Systems.
  • Download options: The platform offers various download formats, including PDF, Word, and plain text, ensuring compatibility with diverse application processes.
  • Cover letter builder: Resumeble features an integrated cover letter builder, streamlining the creation of professional and personalized cover letters that complement your resume.
  • Career Pro Package : $159.00
  • Professional Package : $299.00
  • Premium Package : $399.00

>> Use Resumeble to Secure Your Dream Job

Let’s Eat, Grandma - Best Resume Builder for Range of Career Service

Star Rating: 4/5

Let’s Eat, Grandma is an inventive and progressive tool for creating impressive resumes. The platform streamlines the resume-building process, making it easier for job seekers to craft exceptional resumes. With Let’s Eat, Grandma, individuals can create unique resumes that catch the eye of employers and set them apart from the competition.

This user-friendly platform offers a range of customizable templates that allow users to tailor their resumes to showcase their specific skills and experiences. Let’s Eat, Grandma also provides expert advice and recommendations to help ensure that your qualifications and achievements are effectively highlighted in your resume.

  • Complimentary resume evaluation
  • Choices available for individuals from entry-level to executive-level positions
  • Extensive collaboration opportunities
  • Not specialized in academic CVs or federal resumes
  • Relatively higher pricing compared to some other services
  • Potential for a longer turnaround time compared to competing services
  • Expert choice: You can save your resume in multiple formats (PDF, Word, plain text) or easily share it with potential employers via email or a link, simplifying the distribution of your resume.
  • Error highlighting: The builder can identify potential errors, inconsistencies, or missing information within your resume and provide suggestions or alerts for improvement.
  • Section prompts: Pre-written prompts for various resume sections (e.g., work experience, education, skills) can help you structure your resume effectively and ensure you include essential details in each area.
  • Customizable sections: You can add, remove, or rearrange sections to tailor your resume to emphasize your strengths and relevant experiences.
  • Keyword optimization: The resume builder can recommend industry-specific keywords based on the job description, enhancing your resume’s chances of passing through Applicant Tracking Systems (ATS) and grabbing the attention of hiring managers.
  • Starter Package : Priced at $439, but there is an anti-inflation sale price of $389.
  • Accelerated Package : $549.
  • The premium Package : $689, but the anti-inflation sale price is $614.
  • Executive Concierge Service : $1,899 or as low as $119/month.

>> Use Let’s Eat, Grandma to Secure Your Dream Job

ResumeSpice - Best Resume Builder for Job Seekers of Any Level

Star Rating: 3.8/5

ResumeSpice , a renowned online resume builder, streamlines crafting professional resumes. This platform provides job seekers with a user-friendly interface and a wide selection of templates, enabling them to create impressive resumes that align with their career objectives.

With ResumeSpice’s seamless experience, users are guided through each resume section effortlessly while receiving valuable tips throughout the process. From personal details and work history to skills and accomplishments, this platform ensures that all crucial aspects of a resume are comprehensively addressed.

  • Additional assistance
  • Timely service
  • ATS optimization
  • Guaranteed interviews
  • Restricted revisions
  • Insufficient customization options
  • Restricted refund policy
  • User-friendly interface: ResumeSpice boasts an intuitive and user-friendly platform, simplifying the resume creation process and offering a seamless experience to users.
  • Extensive template library: The platform offers a vast selection of professionally designed templates tailored to various industries and job positions. Users can explore different styles and layouts to find the perfect match for their needs.
  • Import and export options: ResumeSpice enables users to import their existing resumes in formats like PDF or Word for easy editing and updates. Users can conveniently export their finalized resumes in multiple formats, facilitating sharing with employers or uploading to job portals.
  • Mobile-friendly design: ResumeSpice is optimized for mobile devices, allowing users to create and modify their resumes using smartphones or tablets.
  • Cloud storage: The platform provides secure cloud storage for users’ resumes, ensuring accessibility and updates from any device with an internet connection.
  • Resume tracking: ResumeSpice includes tools for tracking the performance of submitted resumes, such as monitoring views, downloads, and application outcomes. These features empower users to evaluate their progress and make data-driven enhancements to their job search strategies.
  • Entry Level Resume : $479
  • Professional Resume : $589
  • Executive Resume : $699

>> Use ResumeSpice to Secure Your Dream Job

TopResume - Best Resume Builder for Customer Service

Star Rating: 3.6/5

TopResume is an outstanding resume builder explicitly tailored for customer service professionals. It offers a seamless and user-friendly experience, enabling users to create exceptional resumes effortlessly. The platform goes beyond just providing a basic resume template, offering valuable suggestions and tips to optimize the content.

This ensures that each resume created on TopResume is unique and attention-grabbing in the highly competitive job market.

Besides its user-friendly interface, TopResume provides expert review services. These services allow skilled professionals to provide personalized feedback on resumes, helping enhance their overall quality further. By leveraging this feedback and incorporating attention to detail, customer service professionals can create compelling resumes that effectively capture the attention of potential employers.

  • Streamlined registration process
  • Well-designed and formatted one-page resume
  • The summary and Job Scope sections were overly extended
  • The training section needed to have prominence
  • Skill-based sections: The resume builder features dedicated sections highlighting essential customer service skills, including communication, problem-solving, conflict resolution, and relationship building.
  • Expert review services: TopResume provides expert review services where experienced professionals offer personalized feedback and recommendations to enhance the overall quality of your resume.
  • ATS compatibility: The platform ensures that the resumes created are compatible with Applicant Tracking Systems (ATS), which employers commonly use for scanning and filtering resumes.
  • Download and sharing options: Users can download their resumes in various formats, such as PDF or Word, and easily share them with potential employers or upload them to job portals.
  • Industry-Specific Tips: TopResume offers industry-specific tips and guidance to assist users in tailoring their resumes to the customer service field, helping them stand out among competitors.
  • Cover letter builder: Besides resume building, TopResume provides a builder that empowers users to craft professional and compelling cover letters customized for customer service roles.
  • Mobile accessibility: The platform is mobile-friendly, allowing users to create, edit, and update their resumes while on the go, using their smartphones or tablets.
  • Entry level : Up to 200$.
  • Professional level : Up to 200$-400$.
  • Executive level : Up to $350-$700.

>> Use TopResume to Secure Your Dream Job

Resume Writing Services - Best Resume Builder for Affordability

Star Rating: 3.3/5

While Resumewritingservices.org may be a different size than its competitors, it stands out due to its team of talented and experienced resume writers. The website is user-friendly and provides exceptional service. However, this service’s true strength lies in its writers’ expertise.

Resumewritingservices.org sets itself apart by offering a comprehensive consultation process and goes beyond expectations by providing unlimited calls with its resume writers. This personalized approach distinguishes them from other companies and guarantees each client receives individual attention and support.

  • Experienced resume writers of the highest caliber
  • Unlimited phone consultations and revisions
  • More expensive than rival services
  • A limited range of products
  • Skilled and experienced resume writers: Resumewritingservices.org takes pride in its team of highly trained and professional resume writers who possess a deep understanding of crafting effective resumes.
  • Personalized service: Resumewritingservices.org offers a personal touch by providing unlimited calls with their resume writers. This unique feature allows clients to engage in direct communication and close collaboration with the writers throughout the resume creation process.
  • Competitive job market expertise: The writers at Resumewritingservices.org have knowledge of current job market trends. This ensures that the resumes they create are optimized to excel in today’s fiercely competitive job market.
  • Quality Assurance: The service maintains a rigorous quality assurance process to guarantee that the resumes delivered to clients meet the highest standards and align with their expectations.
  • Timely delivery: Resumewritingservices.org is committed to delivering resumes within the agreed-upon timeframe, ensuring clients receive their documents promptly.
  • Client satisfaction guarantee: Resumewritingservices.org offers a client satisfaction guarantee, assuring clients are fully content with the final resume. The service is ready to provide revisions if necessary.
  • Affordable pricing: Resumewritingservices.org provides pricing options that are competitive and transparent, making professional resume writing accessible to a wide range of job seekers.

Resumewritingservices.org employs a pricing system that is clear and easy to understand for their resume-building services. The initial package begins at $270 , including a comprehensive consultation with a skilled resume writer and developing an individualized resume.

They offer extra options that enable customers to personalize their packages based on their unique preferences. This adaptable pricing strategy guarantees that clients can choose the services that align with their requirements and financial constraints.

>> Use Resume Writing Services to Secure Your Dream Job

Craft Resumes - Best Resume Builder for Quick-Turnaround

Star Rating: 3/5

Craft Resumes stand out as a well-established writing and editing service known for its ability to deliver effective outcomes. Our dedication to providing a 24-hour turnaround guarantees you’ll receive the initial version of your resume promptly.

Navigating our user-friendly website is effortless, making it easy to use our services. At Craft Resumes, we specialize in crafting customized resumes to match your skills, qualifications, and aspirations for your career.

  • Speedy completion
  • Customized CVs
  • Intuitive site
  • Insufficient details
  • Absence of assurances
  • Quick turnaround: Craft Resumes commits to delivering the initial draft of your resume within 24 hours, ensuring a speedy and efficient service.
  • Expert Writers: Craft Resumes prides itself on its team of experienced writers who possess expertise across various industries and stay up-to-date with current hiring trends. They’re dedicated to making your resume stand out and catch the attention of potential employers.
  • Unlimited revisions: We provide unlimited revisions to guarantee your complete satisfaction. If you have specific changes or additions in mind, our team will collaborate with you closely to implement the modifications.
  • Confidentiality and Privacy: At Craft Resumes, we prioritize the confidentiality and privacy of your personal information. You can trust that your data will be handled securely and with the utmost discretion.
  • Tailored resumes: We specialize in tailoring resumes to align with your career objectives, industry, and job requirements. Each resume is personalized to accentuate your unique strengths and qualifications.
  • Resume Writing : $229.00
  • Basic : $279.99
  • Optimal : $339.99
  • All-In-One : $499.99

>> Use Craft Resumes to Secure Your Dream Job

Resume Companion - Best Value Resume Builder

Star Rating: 2.8/5

Resume Companion is a virtual platform and service that specializes in aiding individuals in creating resumes that are professional and impactful. It offers an array of resources and tools to assist job seekers in crafting interesting resumes that effectively showcase their skills, experiences, and qualifications.

A prominent feature of Resume Companion is its user-friendly resume builder. This tool allows users to select from various professionally designed templates and personalize them based on their specific requirements.

Users can effortlessly incorporate their personal information, employment history, educational background, skill set, and other pertinent details to produce a customized resume tailored to their needs.

  • Intuitive user interface
  • High-quality templates
  • Efficiency-boosting functions
  • Cost-effective choice
  • Restricted editing features without subscription
  • Absence of extensive customization options
  • Limited availability of extra services
  • Cover letter builder: Resume Companion goes beyond resumes and provides users with a tool for crafting customized cover letters tailored to specific job applications. This feature guides users through the process, helping them effectively present their qualifications and make a compelling case to prospective employers.
  • ATS optimization: In today’s job market, many companies use Applicant Tracking Systems (ATS) to screen resumes. Resume Companion helps users ensure their resumes are ATS-friendly. The platform offers valuable tips and insights on incorporating relevant keywords, formatting the document correctly, and increasing the likelihood of passing through the ATS screening process.
  • Educational resources: Resume Companion extends its services by offering an informative blog and educational materials that cover various aspects of resume writing, job search strategies, interview techniques, and career development guidance. These resources provide users with valuable insights and advice to help them create impressive resumes and enhance their job search efforts.
  • Download and sharing options: Upon completing their resumes, users can conveniently download their documents in multiple formats, including PDF and Word. Resume Companion also makes it easy for users to share their resumes online or print them offline.
  • Customer support: Resume Companion values user satisfaction and offers customer support to assist with users’ questions or concerns while utilizing the platform. Users can access support through email or the platform’s contact form.

Resume Companion provides a cost-effective solution for individuals seeking an all-inclusive service. It’s vital to remember subscription renewal is required to access future editing services. In summary, Resume Companion offers a wallet-friendly option for those who desire a user-friendly resume-building experience without needing advanced writing abilities.

>> Use Resume Companion to Secure Your Dream Job

Our Ranking Methodology for Best Resume Writing Services

To comprehensively and objectively rank the top resume writing services, it is essential to have a thorough methodology. The first step in this process was conducting extensive research and analysis. This involved gathering a comprehensive list of reputable resume-writing services from multiple sources such as online searches, customer reviews, industry directories, and personal recommendations.

  • Feature analysis: Evaluate the functionalities provided by each resume builder, considering elements like template variety and quality, customization flexibility, user-friendly editing and formatting options, import/export capabilities, spell check and grammar tools, and integration with job search platforms and professional networks.
  • Template collection: Examine the assortment and quality of templates. Look for a wide range that suits various industries, job levels, and design preferences, considering these templates’ aesthetics, readability, and contemporary design.
  • Editing and customization: Scrutinize the adaptability and user-friendliness of the editing and customization tools each resume builder provides. Assess the capacity to add or modify sections, reorganize content, and tailor resumes to specific job requirements.
  • User interface and experience: Analyze the user interface and the overall user experience each resume builder offers. Evaluate the ease of navigation, instruction clarity, guidance or prompts, and the platform’s responsiveness.
  • Integration with job search platforms: Determine whether resume builders offer seamless integration with popular job search platforms and professional networks like LinkedIn or ATS systems. Consider how well the resumes can be transferred and their compatibility with these platforms.
  • Additional resources: Evaluate if the resume builders provide extra resources such as sample resumes, tools for creating cover letters, interview tips, or career advice. Consider the breadth and practicality of these supplementary resources.
  • Mobile-friendliness: Gauge the mobile-friendliness and responsiveness of the resume builders, recognizing the growing trend of mobile job searching and application processes.
  • Customer support: Reflect on the accessibility and quality of customer support services, encompassing options like live chat, email support, or knowledge bases. Assess the responsiveness and helpfulness of the support team.
  • Pricing and value for money: Appraise the pricing plans presented by the resume builders in terms of the value they offer based on features, usability, and overall service quality.
  • Industry reputation: Consider the standing and trustworthiness of the resume builders, considering factors such as awards, recognition, partnerships, and user feedback from reputable sources.

Buyer’s Guide: Why Use a Resume Builder?

Crafting a well-crafted CV comes naturally to particular job seekers. However, even the most seasoned experts may need help in resume writing. If you find yourself in need of help with creating a compelling resume, here are several ways in which the best online resume builder can be beneficial:

Resume builders provide users with pre-designed templates and helpful tips, streamlining the process of writing a resume and alleviating stress.

Offers Writing Tips

Promoting oneself requires considerable effort. Only some people possess writing skills, even if they enjoy self-promotion. To showcase one’s experience and knowledge effectively, a resume builder can help select the most appropriate words and phrases.

Improves Design

In every field, there are unique standards for an impressive resume. If you need to gain knowledge in design or the tools, resume builders can provide free templates to enhance your resume’s visual appeal and quality.

Applicant Tracking Systems (ATS)

Recruiters often use ATS systems to scan resumes. A good resume builder will help with formatting to ensure that your resume is easy for these systems to read.

What’s the Best Resume Builder?

The ideal resume builder for each individual may differ according to their specific requirements. If you prefer a tool that offers step-by-step guidance in creating your resume, we suggest using a builder that provides helpful tips and recommendations. If you prefer a resume builder that auto-generates a summary, we recommend using a tool that extracts information from your LinkedIn profile.

For those who enjoy having creative control over their resumes, we suggest using a platform with features. By selecting the resume builder that aligns with your needs and suits your industry and personal style, you’ll significantly increase your chances of capturing the attention of hiring managers.

Resume Builder vs. Resume Writing Service: What Matters for You

When it comes to crafting a resume, there are three options available. You can opt to create it independently, use a resume builder tool, or enlist the services of a professional resume writer. Your best choice will depend on your writing abilities, available time, and financial resources.

Do-It-Yourself

You have the choice to construct a resume entirely by yourself. The benefit of this option is that it costs nothing but requires a significant amount of effort. Along with composing all the information, you must possess graphic design skills.

This approach works well if you have these abilities, but with them, your options for creating a resume are unlimited. To overcome this limitation, you can use a resume builder or enlist the help of a resume writing service.

Resume Builder

A tool for creating resumes allows you to input your details into a template, resulting in an original appearance and layout with no design work. The top resume building tools also offer suggestions on enhancing your resume and tailoring it to match the specific job you are applying for.

While you are still responsible for writing the content, once it is written, you can quickly transfer that information into any other template with just a few simple clicks. Some of these services are free and many like to promote themselves as such, but most require a small payment to download your finished resume.

Professional Resume Writing Service

Professional resume writing services are expensive, but they offer the convenience of handling all the work for you. An experienced writer will gather relevant information about your background and transform it into a unique and engaging resume.

The process typically takes a few days, and the level of originality in the outcome largely relies on your choice of company and writer. However, we will not delve into these services further in this guide.

Are Resume Builders Worth It?

Definitely, without a doubt. An effective resume creator will guarantee that your CV is formatted correctly to navigate Applicant Tracking Systems and ultimately reach the hands of recruiters.

Is It Unprofessional to Use a Microsoft Word Resume Template?

Relying on a template will not set you apart, and there is a high likelihood that your application will be dismissed because your resume is identical to those of other job seekers.

Final Thoughts

Choosing the right resume builder is crucial in today’s competitive job market. Creating a professional and impactful resume that stands out from the crowd can significantly impact your job search. With the right tool, you can save time, improve your chances of landing an interview, and ultimately secure your dream job.

When selecting a resume builder, consider your specific needs and priorities. Look for features like customizable templates, industry-specific examples, and the ability to export your resume in different formats. Consider user reviews and ratings to ensure you choose a reputable and reliable platform.

Remember, an exceptional tool for crafting resumes should give you the power to present your skills, experience, and accomplishments effectively. It should simplify and expedite creating a resume without hassle. Investing in a reliable resume builder is investing in your professional future.

Therefore, explore the different options available for resume builders. Test out their free trials or demos and choose the best fit for your objectives. Our top recommendation is Super Star Resume . This meticulously designed resume can open doors to exciting career prospects and be a dependable companion on your journey toward success.

Ahad Waseem is a business, blockchain, and cybersecurity writer who often takes on art, politics, and economics too. As a linguistic engineer who writes to solve problems, he’s written for various tech and business publications. When he’s not writing, he’s probably on horseback, caring for his houseplants, or training Bonsai trees. He can be reached at [email protected] . McClatchy’s newsrooms were not involved in the creation of this content. We may earn a commission if you make a purchase through one of our links.

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5 tips that make top candidates stand out from other applicants in a tough job market, according to a recruiter

  • Bonnie Dilber is the business recruiting team lead at Zapier.
  • If you're finding it tough to find a job right now, she says that you're not alone.
  • She shares five tips for how to stand out from the crowd of applicants. 

Insider Today

It's not you, it's the market.

I find myself saying this on a daily basis as a recruiting manager at a tech company. I've been in recruiting for nine years, and I see brilliant people who were getting multiple offers a few years ago finding themselves unable to land even an interview .

Many Americans say they are looking for a new job in 2024 — and many of those folks want to land a remote role.

At the same time, less than 4% of posted roles are remote. And the high number of applicants means that recruiters must move quickly and be extremely picky.

How do you stand out as a job seeker?

1. Align your résumé as closely as possible to the job you're applying for

Studies show that recruiters are spending under 10 seconds doing an initial scan of your résumé before deciding if they want to look further.

What are they looking for?

Whether you meet the requirements listed in the job description

Experience within the job family and industry

Evidence of impact on the business

If you show this, you stand a good chance at moving forward.

Remember, no amount of doctoring your résumé will overshadow simply being unqualified for a role . So I also recommend doing an honest assessment of your qualifications and whether your résumé will objectively demonstrate to someone who does not know you that you meet the qualifications.

If the answer is no, it may not make sense to apply for that job.

2. Apply early

In a world where many positions get hundreds or even thousands of applications within a few days, recruiters may find many highly qualified candidates among the first few applications they review!

Being an early applicant — ideally within the first 24 hours — can maximize your chances of getting an interview.

If you're able to get a referral or have someone at the company who can reach out to the hiring manager on your behalf, this can also help accelerate the review of your application.

3. Reach out to the hiring team

If the job posting shows the recruiter or hiring manager, consider sending a message on LinkedIn. If it doesn't, a search of the company's LinkedIn page can help you identify a few people who could be helpful.

Reiterate your enthusiasm about the role, highlight a couple of things that make you a great match, share that you're happy to answer any additional questions about your qualifications, and let them know you can't wait to hear back.

Why does this help? Well, when I see these messages from applicants, I tend to check their profile or application, and if it's a strong match, I'll flag it for the recruiter or hiring team to check out. As noted above, given the high application volume, this can help bring attention to an application that might otherwise be missed.

One note: don't be disappointed if you don't hear back — not everyone checks their InMail, and it's easy to miss these messages. But it's a quick and easy way that can help get eyes on your application more quickly.

4. Sell yourself

This next one takes a bit of extra work, but less than 1% of candidates do things like this, so it really stands out. Consider creating any of these:

A short video introducing yourself

A deck where you outline some of your experience that makes you a strong match

A small portfolio of your work and linking this on your résumé and in your networking messages

These are the sorts of things that are standard in some fields (like design or writing), but people in most fields don't share artifacts that bring their work to life.

Creating something like this can really help you stand out. It shows what you can do for a company, and it's particularly helpful if you're a career changer who wants to show that your previous experiences will translate to a new context.

Sending thank you notes or following up with a work sample that brings to life something that was discussed in the interview are other steps most candidates skip that can leave a positive impression on the hiring team.

5. Project confidence

Most job seekers feel really defeated right now, and that can translate into how you present yourself in interviews.

But there's tons of psychological research that shows that if you speak with confidence, it will inspire greater confidence from the team about your ability to do the job.

Don't be afraid to speak like you're moving forward in the process, or that the job is yours.

Cast a vision for what you plan to do in your first few months in the role. Following an interview, don't be afraid to follow up with the hiring manager to share takeaways or additional ideas.

All of this reinforces that you really want the role and can bring a lot to the team. And because very few candidates take these steps, it really helps you stand out.

For many job seekers, taking steps that can feel "extra" can be daunting, especially when you're applying to so many roles. But I also think going "all in" on a small number of roles that you're really well qualified for can ultimately result in needing far fewer applications to land an offer.

Bonnie Dilber is the business recruiting team lead at Zapier. Before moving into tech, she spent years in education and nonprofits as a teacher, program manager, and recruitment leader.

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Watch: A Facebook director who interviews up to 100 candidates a year reveals how to make your résumé stand out

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How ai helps employers screen candidates, manage staff and make hiring and firing decisions.

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With the ascension of AI, managers now have the ability to leverage the technology to apply metrics ... [+] and data in their decision-making process.

Artificial intelligence is becoming ubiquitous in the interviewing and hiring process. It carries out the initial screening of applicants to the final stage of decision making. Managers can now make better and more informed decisions about their staff and promotions.

In addition to being instrumental in a number of aspects within the hiring process, AI provides the tools to enable managers to make the tough decisions over the firing of workers. While many of the use cases are helpful and positive, there are concerns over biases, fairness and transparency.

How AI Is Deployed In The Job Space

Generative AI enters the hiring picture in the early stage of writing a job advertisement. The technology will then screen, rank and provide a slate of approved résumés that meet or exceed the requirements. This entails a review of skills, experience, education, talents, credentials, licenses and other qualifications. It will help streamline the initial selection process and identify potential candidates more efficiently.

The sourcing of candidates is effective when powered by AI to search for the perfect candidates that meet the criteria and requirements of the job description. The technology can quickly source from sites, such as LinkedIn, online corporate career sites, social networks and other platforms.

Additionally, AI analyzes historical hiring patterns and data to predict which candidates are most likely to succeed in the white-collar roles being filled. This saves an inordinate amount of time that recruiters spend looking for people, improves the quality of hiring decisions and reduces turnover.

AI-powered platforms can efficiently conduct initial interviews with video or voice recordings. The applicant who possesses the most solid communication skills and the appropriate personality traits will be chosen.

It can scan facial expressions, voice tones and language patterns during interviews to gauge if the applicant possesses certain desired traits, such as empathy, confidence and fit within the overall corporate culture. Human intervention is sometimes needed to ensure that the technology isn’t biased against certain groups of people.

Speaking With Chatbots

When companies need to make a number of hires fairly quickly, chatbots and virtual assistants serve as a good tool to hasten the process. The copilots conduct the first round of interviews. They’ll answer basic questions and there will be an assessment taken to determine if the candidate will move onto the next round.

This can help screen candidates at scale and provide a consistent experience for all applicants. By standardizing the questions, it will level the playing field. Some AI tools also offer simulations to participate in and the candidates will be evaluated by their work. For tech hires, potential hires will be assessed for their coding abilities.

AI For Managers

In a video interview with Josh Bersin, the head of the eponymous the Josh Bersin Company, a global leader in research, advisory services and professional development for human resources teams around the world, the HR expert talked about how it used to be that managers made decisions about their staff based on “gut feelings.” According to Bersin, in the workplace, the popular, back-slapping, schmoozy sweet-talker usually got the promotion and higher corporate title over merit.

With the ascension of AI, managers now have the ability to leverage the technology to apply metrics and data in their decision-making process, as opposed to just liking a person for their good looks and charming personality.

AI can be used to decide if an employee is exceeding expectations or woefully doing poorly, while masking their ability to manage up and win the good graces of their boss. For instance, now managers can use AI to analyze volumes of data relative to predetermined performance metrics. This includes meeting or beating sales quotas, finishing projects early and under budget and higher positive customer comments. It can also indicate where the worker needs some improvement and offer ways to help the employee get higher marks for the next review.

When Problems Arise

AI can analyze actions, unique communication patterns and interactions with other personnel to identify signs of disengagement, indicating a possible problem is festering. To ameliorate the situation, it can prompt managers to provide feedback, constructive criticism, mentoring and career coaching help.

Proactively, managers can use AI to see any changes in real time—if a worker is becoming unproductive and disengaged. For example, the data will show if an employee is missing days off at work, coming into the office late and leaving early.

Without AI, this can go on for a long time without the manager noticing the incremental changes in behavior. AI can spot these issues and bring it to the attention of the supervisor. The manager can then have a conversation with the employee to discuss what is going on. This could lead to a performance improvement plan to help the worker get up and running again. It could also show that the worker isn’t happy and is looking for another job.

Using AI To Layoff Workers

AI can offer objective performance evaluations to help managers determine who will be tapped for layoffs or a performance evaluation. The AI tools can provide transparency into their decision-making processes to ensure that decisions are enacted within compliance of labor laws.

Before a person is terminated, AI can help save their job, offering them reskilling or advice to improve their performance. Without the data, some managers may feel that a worker is subpar. However, the AI technology may show that the employee rates high in customer approval, beating their sales targets and other metrics.

The Potential Risks of Using AI To Decide On Layoffs

AI algorithms may inadvertently perpetuate bias in layoff decisions, leading to unfair treatment of certain groups of employees. For example, if the AI system is trained on historical data that reflects bias, it may recommend layoffs that disproportionately affect certain demographics.

There are concerns that a lack of openness and transparency can lead to decreased trust in the process and the organization. The use of AI in layoff decisions can negatively impact employee morale and productivity, as they fear that the technology has too much control. Those who were not laid off may feel stressed and disengaged, fearing that AI will target them next to be let go.

Jack Kelly

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