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Abebe Geleta

Euro Asia International Journals

Abstract The study is conducted on the electronic banking practices, opportunities, and challenges of commercial banks. The case of commercial bank of Ethiopia, Nekemte branch the main objectives of the study will be to electronic banking practices, opportunities, and challenges of commercial banks OF Ethiopia Nekemte branch. The respondents of the study are from electronic banking system of Nekekmte town administration office. All necessary data for the accomplishment of the study have been collected from the Banking practice through questionnaires and interview. The result of the data are organized and analyzed by using descriptive through cross tabulation and percentage to analyze the possible solution. The study uses census survey and sampling technique. Keywords:- Banking : modern technology : customer ; satisfaction.

Patrick Cerna

ICT has brought unprecedented changes and transformation to banks such as online banking, mobile banking, branch networking, automated teller machine (ATM)and Point of sale services. In Ethiopia, in particular to the government-owned Commercial Bank the lack of assistance of employee to its customers on ICT enabled-services and resistance within them hamper its slow adoption. Thus, the purpose of the study is to identify factor affecting customers and employees usage of ICT services in selected branches of commercial banks in Hossana town branches. The study employs descriptive research design and both qualitative and quantitative methods were used. Using structured questionnaires, observations and personal interview, the data were collected from 192samples which were selected by employing availability, convenient and purposive sampling techniques. In order to achieve the research objective descriptive and econometrics (ANOVA, pears correlation and multiple regression models) were employed for data Case Study Tirkaso and Cerna; ACRI, 5(2): 1-8, 2016; Article no. ACRI.27924 2 analysis. The result of multiple regression model revealed that gender and marital status had no influence on the use of ICT services; there was a positive relationship between the age, education level, occupation, security concern, system quality and experiences of the respondents with the use of ICT services. The study confirmed that lack of computer literate professionals, high cost of internet, power interruption, security risk, system quality risk, poor internet connectivity, lack of ICT skilled employees and customers are a major factors that affect Information and Communication Technology services in the banks. Thus, it has been recommended that Commercial Bank of Ethiopia should give additional emphasis to reliability, responsive and transaction efficiency to increase the awareness of customers and employees to use ICT services.

ASSESSMENT OF CHALLENGES AND PROSPECTS OF MOBILE BANKING IN COMMERCIAL BANK OF ETHIOPIA, ARBA MINCH TOWN

bereket kebede

Mobile banking is a developing mobile technique that has combined information technology and commerce applications together. Since mobile banking was introduced, consumers have been able to use it to obtain special services 24 hours a day without having to visit the traditional bank branch for personal transactions. Even though in their efforts of introducing new ways of reducing cost, modernizing the banking system, adoption of new technologies and trying to develop the mbanking outreach, there are still major challenges hindering m-banking systems from fully functioning and being effective and efficient regarding reaching its stated goals in commercial banks of Ethiopia. This study adopted Mixed research approach which is both qualitative and quantitative. The design of the study was descriptive type. In order to undertake the study, the researcher used probability and non- robability sampling design, purposive sampling for the employees and simple random sampling to select respondents. 15 employees and 38 users were selected totaling the sample size 53. In order to collect sufficient data so as to answer the research questions the researcher used data collection instrument like; questionnaire to get quantified results. In this study structurally designed questionnaire was used. Which included both close-ended and openended questions which helped the respondents express their views deeply. The relevant information was obtained in a standard form using tables, frequencies and percentages to analyze and interpret the information. The findings of the study revealed that adoption and development of M-banking technology in CBE Arba Minch branch stretches wide across the two extremes of the challenges and prospects where the concerted effort by stakeholders to overcome the challenges will bring about immense opportunities to the dominant players in the field with the ultimate result. The Bank should create deep awareness to community concerning the M-banking products they offer and the benefits associated with using M-banking services through advertising their products and services on the internet, mass media as well as through organizing public exhibition, universities and talk shows. Besides, the bank should attract the community to use the technology by diverse incentive campaigns. This way, customers’ interest would be aroused.

AARF Publications Journals

Researchers investigated the challenges and opportunities of adopting E-services in Commercial Bank of Ethiopia. The study conducted based on the data gathered from four branches of CBE, one district office and head office. Statistically analyzed data was obtained from a self administered questionnaire that was distributed to the targeted respondents on 80 customers and 50 employee were sampled using non-probability sampling techniques. The study employed both qualitative and quantitative approach. The study found the opportunities that are environmental factors to adopt E-banking services in CBE includes government support, competitive pressure, legal framework, the national Information Communication Technology(ICT) infrastructure, and government programs on raising ICT awareness. Further, this paper considered technological factors as opportunity to adopt E-banking in CBE. The study also identified environmental factors that are considered as challenges faced by CBE in adopting the new technology and these are high rate of illiteracy, low level of internet penetration, poorly developed ICT infrastructure, high cost of internet, and lack of financial networks that link different banks, 2 | P a g e frequent power interruption technical problems on E-banking products, and no immediate solution to technical problems. At the end, researchers' suggested some measures, which could be taken by the bank and government. The suggestions include: the bank should try to utilize all opportunities that are identified in this research, should focus on informing customers the benefit of using E-banking by using medias and the government should support the bank by developing ICT infrastructure and establish strong legal framework on use of E-banking services.

IJSRP Journal

Traditionally banks are in the forefront in harnessing and using technology to improve their products and services. Over a period of time they have been using electronic and telecommunication networks extensively to provide products and services to the customers. This study attempts to understand and identify bankers perception of benefits and risks associated with electronic banking facilities in Ethiopia. Bank employees were the primary source of data and the data so collected was analyzed using mean score analysis. As per the findings of this study it is observed that bankers perceive „ a means to save time‟ and „minimize inconveniences‟ as the most and the least advantage of electronic banking whereas „Need for expertise and training‟ and „ charge a high cost for services‟ are considered as the most and the least risk associated with electronic banking

The Journal of Internet Banking and Commerce

Gardachew Worku

The paper examines the practices, opportunities and challenges of E-banking services in Ethiopia. Ethiopian banking system is one of the most underdeveloped compared to the rest of the world. In Ethiopia cash is still the most dominant medium of exchange and electronic-banking is not well known, let alone used for transacting banking business. All banks in Ethiopia except Dashen Bank are too late to move with technological advancement and they should clearly chart out the time schedule for their integration and technological advancement.

Journal of emerging technologies and innovative research

D. Allen rose shamini

Retail banks across the globe are expected to undergo a digital transformation in the coming three to five years as customers increasingly prefer using digital channels such as online and mobile to interact with their banks. Technology in Indian banking has evolved substantially from the days of back office automation to today's online, centralized and integrated solutions. Today’s demand of banking is anytime anywhere banking. This requires innovative, robust, secure, optimized and ready to meet the expectations of empowered and tech-savvy customers. A study analyse the future banking service channels based on the preference and expectation of customer with special reference to Tiruchirappalli city. This paper discusses introduction about this research, review of literature to lead this research, research methodology to applied this research, data analysis to achieve objectives of the research and findings and suggestions with conclusion. IndexTerms-Digital Banking, Mobile Bank...

Journal of Business & Financial Affairs

Milion Tafa

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