tune talk business plan

Tune Talk Sdn Bhd

Launched in 2009, Tune Talk is the fastest growing mobile prepaid service provider in Malaysia. Fun, vibrant and relevant, the brand is quickly becoming the choice mobile virtual network operator among the young and outgoing.

With a driving mission of providing premium prepaid experiences, Tune Talk has one of the lowest flat calling rates and data packages in the prepaid market. Combined with exciting incentives via AirAsia BIG points, merchant offerings, local and international concerts, movies and sports championships; Tune Talk offers its subscribers exciting experiences on and off their mobile phones.

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Tune Talk aims to capture larger customer base

• Corporate News

Monday, 04 Sep 2023

Tune Talk Sdn Bhd CEO Ameen Amaendran

PETALING JAYA: Mobile virtual network operator Tune Talk Sdn Bhd is banking on specific strategies this year in a bid to capture a larger customer base.

Chief executive officer Ameen Amaendran said one of the strategies would be its focus on the underserved and traveller segments.

“At the core of the company’s strategy lies a resolute dedication to the lowest income group, the B50 segment, which forms the bedrock of our customer base.

“Their evolving needs and preferences drive our continuous product and service innovation,” he told StarBiz.

The government has reclassified the B40 segment as B50 to reflect the expansion of the country’s lowest-income group.

Currently, he said Tune Talk’s extensive and diverse customer base boasts over one million subscribers and continues to flourish.

He said its key customers include “content junkies”, “social butterflies”, “first jobbers”, students, travellers and those from the gig economy.

Content junkies are those who perpetually “consume” dull content in video games and movies.

A social butterfly describes someone who’s socially orientated, outgoing and often very charismatic and charming.

First jobbers are young people who have recently graduated from an academic institution and are in the process of starting a career.

“Our innovative products also extend to the traveller market, where we have established a strong presence for over a decade as we adapt to intricate demands and evolving expectations.”

Ameen said with Malaysia’s shift towards an endemic phase, he foresees a surge in air travel trends.

Positioned strategically, he said the company is poised to be a pivotal solution for both inbound and outbound travellers.

“Tune Talk’s traveller-centric products such as the Red, Black and Japan SIM Traveler Packs resonate with the discerning preferences of this dynamic market.

“Keep a watch in this space as we are gearing up to introduce a new product tailored for family-oriented travellers before year-end.

“This strategic approach underlines our commitment to catering to a diverse range of customers and markets, showcasing our adaptability, foresight and dedication to enhancing the customer experience,” he noted.

Tune Talk is primarily owned by Tune Group Sdn Bhd and CelcomDigi Bhd.

Ameen said the company is also embracing innovation, aiming to digitally disrupt the market by introducing fresh loyalty benefits and discounts, tailored for those seeking value and ensuring competitiveness via unique offerings.

Innovation aside, he said Tune Talk’s team continuously seeks to improve and add features to the Tune Talk app, with the aim of providing the most seamless and convenient customer journey.

He said in terms of Tune Talk’s coverage, the company benefits from a robust coverage network, thanks to its partnership with CelcomDigi, which has the largest cellular coverage nationwide.

“Currently, we are in a pilot phase with a selected base to ensure system stability. As a mobile virtual network operator, we are working closely with our network provider to ensure the best experience for all our customers.

“Rest assured, Tune Talk will be joining the fray to provide value-for-money 5G offerings in the near future, with the support of CelcomDigi

“We have an estimated 16% of our customers who are currently on 5G devices and this figure is rapidly increasing,” Ameen added.

On another note, he said there are plans to continue to make inroads with its own #JomEnjoy loyalty programme that aims to excite subscribers with lifestyle propositions, comprising exclusive deals and benefits.

For instance, at the end of last year, Tune Talk subscribers stood to get more than RM100,000 worth of KFC meals when they purchased selected promotional plans.

“So, more to come from this segment,” said Ameen.

As for the travel segment, he said it continues to work closely with online travel agencies and platforms such as Klook, Traveloka and KKday to enhance the availability of its products such as Tune Talk’s inbound plans as well as Red and Black SIM Traveller Packs for inbound and regional travellers, respectively.

In addition, he said the company is expanding its app features to soon be able to link and access services from third-party apps such as e-hailing, household items purchase and food and parcel delivery.

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Tune Talk 5g

Rm35 hi-speed internet.

Dapatkan Data Internet berkelajuan tinggi pada harga yang rendah bersama Tune Talk!

Kenapa Pilih Tune Talk?

Jimat Belanja

Ramai yang berbelanja hingga ratusan ringgit sebulan untuk pelan internet. Anda hanya perlukan serendah RM35 sahaja sebulan untuk data laju dan mencukupi. 

Untuk pelan Hi-Speed, kelajuan internet boleh mencapai lebih 100 Mbps memudahkan anda untuk menggunakan internet dan melakukan kerja dengan data pantas.

Coverage Luas

Tune Talk menggunakan line Celcom yang mana merupakan antara telco yang membekalkan jaringan terluas di seluruh Malaysia

Tiada Kontrak

Anda tidak terikat dengan sebarang kontrak. Sekiranya anda tidak berpuas hati, anda boleh batalkan pada bila-bila masa sahaja.. 

Tune Talk Points

Lebih banyak anda top-up, lebih banyak Tune Talk Points yang anda akan terima.

Free AirAsia Flights

Potongan harga tiket penerbangan hingga 90% yang anda layak tebus & promosi-promosi penerbangan.

Instant Rewards

Siapa Ejen Anda?

Assalamu’alaikum wbt & Hai, Saya Fadhil

Sebelum ini, saya berbelanja hampir RM200 untuk data Internet setiap bulan untuk saya dan isteri. Selepas menggunakan Tune Talk, saya telah jimat lebih RM100 sebulan. Mari saya bantu anda untuk kurangkan perbelanjaan data telefon bimbit anda!

Super Jimat Plan

UNLIMITED internet and calls for unlimited happiness. Stream, game, work and TikTok with no buffer, no worries! ** Fair Usage Policy Applies

•  + Unlimited Internet 6 Mbps
• Unlimited Calls To All Network
• Hotspot 4 GB
• RM33/bulan [12 Bulan] 👍
• RM35/bulan [3 Bulan]
• RM38/bulan [1 Bulan]
•  + Unlimited Internet 12 Mbps
• Hotspot 6 GB
• RM40/bulan [12 Bulan] 👍
• RM43/bulan [3 Bulan]
• RM48/bulan [1 Bulan]
•  + Unlimited Internet 18 Mbps
• Unlimited Hotspot
• RM55/bulan [12 Bulan] 👍
• RM60/bulan [3 Bulan]
• RM68/bulan [1 Bulan]

Tune Talk Hi-Value

Choose a Plan and #GoBeyond with Tune Talk! Not too big, not too small. ‘Ngam Ngam’

• 25GB Hi Speed Data
• Unlimited Calls To Tune Talk
• Shared Quota 25GB Base Quota
• Add-On Data 1.5GB @RM3
• 35GB Hi Speed Data
• Unlimited Calls All Network
• Shared Quota 35GB Base Quota
• Add-On Data 10GB @RM10
• Unlimited Data
• 5GB HotspotQuota
• Add-On Hotspot Booster 5GB @RM3

Let your Plan Package Control your SIM Validity

Download/Open the App

Choose your preferred monthly or yearly plan

Select your preferred payment option

Upon successful payment, your SIM Validity will be extended

Download Tune Talk App to subscribe and manage your account easily

NAK TAMBAH PENDAPATAN SEBAGAI EJEN TUNE TALK?

Jana Pendapatan Pasif RM10,000 Sebulan Bersama Tune Talk!

Jom sertai kami sebagai Tune Talk Legend (TTL)!

Adakah anda pekerja? Berbisnes? Pelajar? Surirumah? Blacklisted? Umur 18 Tahun ke atas LAYAK mendaftar sebagai ejen!

Di Tune Talk, dengan modal permulaan RM100 anda berpeluang membuat pendapatan secara aktif dan pasif dengan mudah dan lumayan.

Anda boleh menjual secara

✅ Part-Time ✅ Full Time ❌ Tak Perlu Buka Kedai ❌ Tak Perlu Pekerja ❌ Tak Perlu Modal Besar

Dapatkan Data Internet Termurah & Terlaju bersama Tune-Talk!

Hubungi kami.

Beli Simkad TuneTalk RM0.10

Slim Chickens launches ambitious expansion plan across Germany

by Paul Gatling  ( [email protected] ) April 30, 2024 2:14 pm 513 views  

Fayetteville-based restaurant chain Slim Chickens has kicked off a 20-unit development plan in Germany.

According to a news release Tuesday (April 30), Slim Chickens is partnering with Foodelity Group for the expansion. Foodelity Group is a sub-franchisee of Boparan Restaurant Group, which operates 51 Slim Chickens stores across the UK and Turkey.

The established multi-unit operator has several international franchises under its portfolio and plans to continue its expansion with Slim Chickens.

“We are really pleased to be working with Foodelity Group,” said Satnam Leihal, CEO of BRG. “Over the past several months, we have developed a deep partnership, and we look forward to supporting the growth of the Slim Chickens brand across Germany.”

Slim Chickens has opened more than 265 locations across the United States, Turkey, and the United Kingdom, and has more than 1,200 locations in development.

“I’m excited to be bringing fresh, delicious chicken to Berlin and beyond,” said Max Beautler, CEO of the Foodelity Group. “I have been thoroughly impressed with the food quality, standards and service that Slim Chickens UK delivers day in and day out. It’s a brand I love, and our team has been training in the UK for months to ensure that we can offer chicken lovers in Berlin the same fresh, delicious experience. We look forward to opening our first site soon.”

Tom Gordon and Greg Smart co-founded Slim Chickens in 2003 and started franchising a decade later. In July 2019, the growth potential attracted investment from 10 Point Capital, an Atlanta-based private equity firm.

“We have developed a great partnership with Boparan Restaurant Group collaborating with our knowledge, capabilities, and support that now enables Slim Chickens to initiate a relationship with Foodelity,” said Sam Rothschild, COO of Slim Chickens. “We are thrilled to introduce Slims quality food and hospitality that will drive Slim Chickens as an exceptional fast-casual chicken brand across Germany and beyond.”

Slim Chickens has experienced a 70% restaurant growth over the last three years  and opened 53 stores in 2023 .

“Boparan Restaurant Group has been an ideal operator for Slims’ as we expand our footprint in new global markets,” said Jackie Lobdell, vice president of franchise development at Slim Chickens. “Now, with Foodelity, we are thrilled to be able to extend an exceptional better-chicken brand and our beloved Southern Hospitality into Germany. We are looking forward to seeing the success of our partnership and their passion for quality food, service, and standards shared in their community. As we continue to grow our footprint internationally, we are pleased to work with established and reputable multi-unit restaurant groups like them and establish Slims as a familiar name across the globe.”

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Pakej Perpaduan

• Traveller SIM
• Malaysia Traveller SIM
• Malaysia Traveller SIM – KR
• Pocket WiFi

One Year Validity

Credit transfer.

• #JomEnjoy Deals
• Google Carrier Billing
• Prepaid SMS Content
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Tune Talk App

Lebih nilai dengan Pakej Perpaduan

As your preferred telco, #KitaFaham your needs.

Pakej Perpaduan is a special prepaid offer designed for Malaysians in need that aims to tackle the rising cost of living by providing essential communication services, increasing productivity, and reducing connectivity costs with longer validity period.

Up to 3 Mbps *

FREE RM50,000 PA Insurance

Hotspot ( 30GB shared with Base Quota)

5 lines for family

This package is available for:

Persons with Disabilities (OKU)

Senior Citizens

Police or APMM retirees, ATM veterans

Eligibility

• Youth aged 12-30 years old.
• Eligibility is automatically granted based on age on IC.
• Age is calculated based on calendar year.
• Eligibility is automatically granted for Bantuan Tunai Rakyat (BTR) recipients.
• Validated through the Ministry of Communications and Digital portal.
• Customers will be required to call our Tune Talk Customer Service.
• Share MyKad and OKU Card details for eligibility verification.
• Verification process will take 3 working days.
• Customers can subscribe to Pakej Perpaduan once verification process is done.
• Senior Citizens aged 60 years old and above.
• Customers will be required to call our Tune Talk Customer Service
• Share MyKad and Veteran Card details for eligibility verification.

Check your eligibility with our friendly Customer Service

Why choose tune talk pek jimat, worry-free validity, free insurance, earn points, need more data.

From RM3 data booster to RM20 call booster, add on for maximum value!

Data Booster

Applicable for

Call Booster

Unlimited Calls to all networks

Valid for 30 days

Subscribe to Pek Jimat Plan via

Download/Open

Tap on Plans >

Monthly > Padu 30

Pay with Online banking,

Credit/Debit Card, eWallet

or Tune Talk Credit

Note: Your plan will be activated within 1-2 minutes.

Existing Tune Talker!

Free upgrade to pek jimat now.

No new SIM needed, just switch via Tune Talk App today.

Let’s switch now!

Frequently asked questions (faqs).

• 1-year Validity
• Account Management
• Sales & Service Tax (SST)
• 4G SIM Upgrade
• Mobile Number Portability
• Change Mobile Number
• Data Internet
• Airtime Credit Transfer (International)
• Data Roaming
• Lifestyle & Entertainment
• Free Basic Internet (FBI)
• *888# Content
• Friends & Family
• Google Play Store Direct Carrier Billing
• Get New SIM
• Personal Accident Insurance
• Hi-Value Plan & Pack
• Troubleshooting
• Prepaid Plan
• Interactive Voice Response (IVR)
• Tune Talk CUN VALUE Pack (TTCVP)
• International Direct Dialing (IDD)
• Tune Talk VALUE Pack (TTVP)
• Value Incredible Plan (VIP)
• Prepaid Services
• Roaming & IDD
• Self Registration
• Short Message Service (SMS)
• SIM Card & eSIM
• Switch to Tune Talk
• TT Jimat Prepaid Plans & Pack
• Tune Talk Points Conversion
• Tune Talk eSIM Info
• Tune Talk Goodies
• Upgrade to TT Jimat Prepaid Pack
• Upgrade to Tune Talk Hi-Value Prepaid Pack (“TTHV”) for FREE!
• Jomenjoy Deals
• Pek Epik BM
• Pelan & Pek TT Epik
• Naik taraf ke Pek TT Epik
• TT Borneo - Plans & Pack
• TT Epik Prepaid Plans & Pack
• Upgrade to TT Epik Prepaid Pack
• Malaysia Traveller SIM - KR
• Codeshop Service

Change mobile number is a feature offered by Tune Talk to allow Tune Talk Subscribers to choose a preferable number as their primary hotline.

There is a charge of RM35.00 each time a mobile number is changed.

For new registration, you are entitled to one FREE change mobile number request as long as it is within 48 hours of registration. After the 48 hours window, any change mobile number request will be charged.

Yes. Telecommunication services between special area (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax.

Purchase of prepaid SIM card is already inclusive of service tax, you will not be further charged when you register a new prepaid number, as there is no registration fee.

MNP allows you to change network service providers without losing your number. That means you can keep your mobile number even if you switch services. For more information, check out this  SKMM article !

• In accordance to the instruction from the Ministry of Finance based on Section 34(3)(a), Service Tax Act, 2018, as of 6th September 2018, the SST (Sales and Service Tax) will not be charged on the mobile prepaid service for Malaysian citizens.
• Non-Malaysians purchasing the mobile prepaid service will be subject to the 6% SST charge.

Exciting deals from our partners nationwide like Tune Protect, Dunkin Donuts and many more.

Yes you can. You can view your minute-by-minute usage in the past month with your Self Care account. Just click on the My Usage tab and then select Credit History tab.

You are first advised to retry after a few minutes. If the transactions continue to fail, there is a possibility that the transaction was declined due to your bank’s measures to protect potentially fraudulant transactions and you are thus advised to check with your bank.

Tune Talk offers great value prepaid mobile internet plans and peace of mind for your connectivity needs. Check out our latest plans here .

Nope, we’re prepaid all the way.

Get our SIM Pack at the price of RM5 each.

Pop the SIM into your phone, go through the simple steps and you’re activated.

Effective from 1 September 2018, under Group I, Item 2(a), First Schedule of the Service Tax Regulations 2018, the provision of:

• Telecommunication services; and
• Other services in connection with telecommunication services, excluding provisions of services to another provider of telecommunication services in Malaysia or outside Malaysia are subject to service tax.

Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK)  https://eaduan.kpdnkk.gov.my  or email to  [email protected]

Hotline : 1800-886-800 | Tel : 03-8000 8000 | Faks : +603-8882 5983 Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia

For more information please refer to  here .

All provision of telecommunication services by telco provider are subjected to Service Tax. Examples are IDD call, telex, video conference, roaming, fax, VoIP, lease line, MVNO, bandwidth service, billing and collection services, maintenance of facilities, installation, etc.

Tune Talk will issue a valid invoice for all subscriber account and can be downloaded from the Tune Talk Self-care portal, visit https://selfcare.tunetalk.com/selfcare/login.do .

Yes, all charges and pricing stated in Tune Talk Online Shop is inclusive of SST.

Changing of mobile phone number can be done through the Self Care Portal or Tune Talk Selfcare App.

After completing change mobile number request, subscriber can launch TT Selfcare App to check their number reflecting correctly in the App.

No. Charges for change mobile number will be deducted only from your own Tune Talk prepaid credit balance. In the case of insufficient balance, your mobile change request will not be processed.

Tune Talk SIM Pack cost are RM 5 with airtime of RM 2 and Starter pack at RM 8 with airtime of RM4. (Both prices are inclusive of SST)

No, Service Tax 6% is charged upon the purchase of reload, therefore content services and Local Airtime Transfer is not applicable for SST

No, Service Tax 6 % is charged upon the purchase of reload, No further service charges is applied

Here are some of the ways to check your account balance:

Call IVR : by dialing 13101 and then follow these steps: First, select your preferred language Select option 1 for Account Info Select option 1 for Balance and Validity You may press 1 to repeat the balance & validity read-out USSD Menu : Dial *133# and press Send. Login to Self Care account. Then follow these steps: Choose Mobile Number Click My Profile

Yes you can. You can view a summary of your usage in the last 90 days with your Self Care account. Just click on the My Usage tab and then select Credit History option.

Yes, it varies based on every top-up as per table below:

After that, your balance will still be valid but you will enter a Grace Period of 45 days. You will not be able to make calls, SMS or use any data you may have until you top up again.

Failing to top up within Grace Period will cause your number to be disconnected. Tune Talk reserves the right to charge up to RM1,000 (by billing, top-ups or service subscriptions in kind) for reactivation or ownership transfer requests. All such requests will be considered on a case-to-case basis and subject to Tune Talk’s policies. When you top up, your previous balance will be added onto the latest top up and all credit will be usable within the new expiry period.

You can always check your validity and SIM expiry by calling *133# .

Yes there are! You’ll get these Value-Added Services: – Miscall Notification

Tune Talk is a Mobile Virtual Network Operator (MNVO) offering ‘no-frills’ mobile prepaid services with the lowest calling rates around.

If you have a dispute, you can send an email to [email protected] or contact us via Live Chat for further assistance.

Random number Drop by any Tune Talk Prepaid dealer and get it off the shelves.

If you wanna choose your own number, follow these steps:

• Log on to www.tunetalk.com
• Click on Register. Complete the form (no false details now!)
• Choose your preferred number and print your receipt
• Visit your nearest Tune Talk dealer, show him your receipt, and buy a Tune Talk SIM pack with your chosen number

You can visit www.tunetalk.com for more info. We’ll also send you messages from time to time about great deals and offers from our partners!

Service tax is a tax charged on any provision of taxable services; made in the course or furtherance of any business; by a taxable person; and in Malaysia. Service tax is not charged on imported nor exported services.

Service Tax 6% will be implemented nation-wide from 1 st  Sept 2018 onwards; SST is introduced to replace the current GST.

You may contact our Careline at 13100 and 03-27717000 .

Yes. Roaming services provided by Malaysian telco (Telco) to its subscribers, whether the roaming services is provided in Malaysia or outside Malaysia is subject to service tax

No, once subscribed, you will need to wait until reaching end of the validity period.

No, your 1 Year Validity will not be forfeited if you decide to switch to Tune Talk Pek Jimat.

No, your total validity will be 365 days from the day of subscripton. Validity will follow whichever is the longest.

No, you will need to re-subscribe annually 14 days before expired.

You can extend your credit validity via the Tune Talk App  OR SMS EXT  to  2222 .

• RM28 (No Basic Internet) – TuneTalk BUDDIES only
• Rm 35 (No Basic Internet) – Tune Talk Pek Jimat, Tune Talk Hi-Value, Tune Talk Cun Value, and Tune Talk Value Prepaid
• RM100 (Comes with 10GB Monthly Basic Internet) – Tune Talk HI-VALUE, Tune Talk CUN VALUE & Tune Talk VALUE only

The extended validity starts on the very day you receive the confirmation message upon subscription.

You won’t be able to subscribe more than one time in a year.

You will receive an SMS notification upon subscription.

Yes, it will remain and any new reloads (subject to applicable taxes) will be added on top of it.

Upgrade your old SIM card with the latest 4G network accessible SIM card (Existing Tune Talk users)

Users can pay via e-banking, credit cards and major eWallets.

There will be no deduction or fee on your reload for the 4G upgrade process and you will receive the full amount of the reload in your new SIM except SST charges for passport holders.

Great! Now you’ll just need to call our careline at 13100 or 03-27717000 and inform us that you have received the SIM card. Our team will proceed with the SIM card replacement.

After receiving your SIM, it would take between 1-2 working days to complete.

Yes, a minimum credit reload of RM30 will need to be made

You can either pick any mobile plan to come with your new SIM or reload a minimum of RM10. This new plan will replace any existing plan from your previous SIM card and reloads will also be added on top of any existing credit balance.

During puchase, customers will need to key in their correct shipping address and attach a copy of MyKad/Passport for verification purposes. Once the details have been received, Tune Talk will process the order and the delivery will take between 3 to 7 working days.

• Go to  www.tunetalk.com
• Click ‘Log in’
• Log into your Self Care account using your IC number or username and your password.
• If this is your first time logging in, click on the First Time Login / Retrieve Password link.
• A temporary password will be sent to you, after you’ve completed the verification process.

Self Care portal  is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.

To retrieve your password:

• Go to your  Self Care  login page, select First time login/retrieve password
• Select  Forgot Password/Username
• Select your  nationality
• Select the  method of retrieval  (email or mobile number)

You can view your account details:

• Mobile Number
• Current airtime balance & network validity
• Personal details
• Last 3 months top up transaction details
• Last 3 months call/SMS records
• No insurance policy on Selfcare

You can also:

• Perform voucher top ups
• Change mobile number
• Transfer Airtime Balance

To change your password:

• Log in to your  Self Care  account
• Click  My Profile
• Click  View Profile
• Click  Edit Profile
• Click  Change Password  option
• Enter your current password
• Enter your new password and confirm password
• Save the changes

GPRS  stands for  General Packet Radio Services . In comparison to the normal circuit switched platform, this feature gives you increased connection speed when accessing WAP or the Internet while you are on the move.

Yes, the minimum charge is 3 sen.

No, you don’t. Your Tune Talk account comes with Data/Internet pre-activated.

You will be charged a minimum of RM0.03 per MB. Multiple sessions will be charged RM0.03 per session notwithstanding that each session may not reach or exceed 1MB.

Example 1 : – If you download 1MB of data, you will be charged RM0.03 or if you download 1.5MB, you will be charged RM0.06.

Example 2 : – If you download 1MB of data, but it was done in 3 sessions, you will be charged RM0.09.

Note: Only applicable for Tune Talk Buddies Pack

With Data/Internet, you will only be charged for the amount of data that is actually transferred. The cost of using Data/Internet is RM0.03/MB.

Example:  If you download 1MB of data via Data/Internet, you will be charged RM0.03.

You may call our  Customer Care  at  13100  (local call rates apply) or send an email to  [email protected]

International Airtime Credit Transfer is a service that allows Tune Talk prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobile accounts.

You must be a Tune Talk prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.

No, your line has to be in “active” state to enjoy this service.

All SMS sent are free.

Yes, all Tune Talk prepaid customers can use this service.

Yes. Tune Talk Prepaid subscribers will receive an SMS confirmation when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.

No. You can only send according to the fixed denominations offered by Tune Talk.

You may contact Tune Talk’s Customer Care at 13100 .

Within 5 minutes.

An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.

You may transfer the prepaid credits from your Tune Talk Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.

No, it is only available in Malaysia.

You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.

You can transfer a maximum of RM100 per day.

You will only be charged for the denomination selected for the International Airtime Credit Transfer.

Recipient will receive an SMS notification on the amount transferred over (in foreign currency).

The denomination will be in foreign currency depending on the country.

No subscription fee is required to use this service

The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.

Data Roaming Passes purchased can only be used in selected participating countries with particular networks.

Click here to view respective country list & Tune Talk Roaming Partner Networks.

Tune Talk Data Roaming Pass allows you to subscribe to Internet and roam for abroad use.

The 3-Day Data Roaming Pass is only valid in selected countries that you can only use in one country at a time.

If you wish to enjoy data in this new destination country, you will only need to subscribe to the available Data Roaming Pass. Upon activation of this new Pass it will automatically override the previous Pass activated in the previous country.

All RAP must be activated/utilised within 30 days from the date of subscription

Successful Data Roaming Passes will only be activated and displayed on the Tune Talk App once you connect to eligible Tune Talk Roaming Partner Networks in the destination country

All RAP can only be done via the Tune Talk App.

Balance and validity can be checked via Tune Talk App or by dialing *138# .

No, the Data Roaming Pass will expire automatically when the validity period ends.

Firstly, you will receive an SMS confirmation upon successful subscription. Then, activation is almost immediate as long as you are connected to the correct Tune Talk Roaming Partner Networks (subject to the quality of network connection during point of time and location in destination country with the correct APN settings ).

You may perform an ‘advance purchase’/’pre-subscribe’ the passes before you travel abroad. You may purchase multiple passes for multiple countries before you travel.

You can purchase a maximum of 3 Data Roaming Passes for both 1-Day and 3-Day passes

RAP will have the same validity period as your current Pass. Upon exhaustion of the current Pass, you will receive an SMS notification. The pre-added pass will be activated along with an SMS activation and the new validity will start at the time of activation.

e.g. In the event where you pre-add the 3-Day Data Roaming Pass on 1st July 2019 while currently enjoying a remaining of 700MB out of 2GB (from the existing 3-Day Data Roaming Pass) which expires on 2nd July 2019; if you were to exhaust the remaining 700MB at 3PM on the 1st July 2019, your new pre-added 2GB Pass will be activated immediately and will expire within 72 hours from 3PM, 1st July 2019.

If your Data Roaming Pass data quota is exhausted within the validity period, your data will experience a hard stop as there is no Pay-Per-Use Data for roaming. To continue, you may purchase a new Data Roaming Pass via Tune Talk app, dial USSD *138# or SMS.

CodeShop is a digital game voucher platform that allows users to purchase game vouchers for Steam Wallet and PlayStation Network gaming platforms.

No. Subscribers only need to provide their valid Tune Talk mobile number when purchasing game vouchers on CodeShop.

No. Charges for the voucher code and its surcharge via CodeShop platform will be deducted from your Tune Talk Credit. In the case of insufficient balance, your voucher code purchase will not be processed.

Yes, you can purchase game vouchers as gifts for others. During the checkout process, you can send the voucher code to the recipient’s email address or share it with them manually.

Starting 4 th October 2023, we have implemented purchase limit as below:

No. Once a voucher code has been received, it is not refundable.

It is absolutely FREE and the premium payment is borne by Tune Talk if you Top Up a minimum of RM50 monthly.

Coverage commences on the following month upon meeting the minimum monthly top up of RM50 for the current month, subject to the 60 days cooling-off period from the date you activate your Tune Talk SIM. (Example: if your cumulative top up for the month of January is RM50 or more, you will receive the FREE PA Insurance coverage for the following month of February)

Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)

The PA Insurance does NOT cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.

• Military and Law Enforcement
• Pilot and Aircrew
• Professional Sports
• Workers utilising wood-working machinery
• Please read through the exclusions in the policy  here  for a comprehensive list of occupations that are excluded from coverage

All benefits are paid in addition to and regardless of any other insurance policies you may have.

Please contact Tune Protect Customer Service Hotline at  1-800-88-5753  and they will immediately help you with all your claims enquiries. Alternatively, you can download the claim form  here  and email it to  [email protected] . All claims must be notified within 14 (fourteen) days from the date of accident.

The exclusions and policy wording can be accessed and downloaded  here .

Eligibility to the PA Insurance coverage is subject to accuracy of subscriber’s personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.

No charges incurred. You can dial *888# and select from the menu for free. You will only get charged upon subscription.

Select the service and click OK. Your credit will be deducted upon receiving the confirmation SMS and content.

We offer different services with different delivery time; Daily, Weekly and Monthly.

You can report this to our Customer Care at ( 03-2771 7000 ) or dial ( 13100 ). You can also Live Chat with us and we will assist you accordingly.

It is available for all active Tune Talk subscribers.

Yes, each monthly cumulative purchase is limited up to RM200 per month . Purchase or purchases for each day is limited to RM100 .

Yes, you will receive an email notification from Google and also an SMS notification from Tune Talk.

To turn on the password protection feature in Google Play:

• Launch Google Play™ app on your device
• Go to > Menu icon > Settings
• Select > Require authentication for purchases > Choose a setting
• Complete setup by following the step by step instructions.

We strongly advise you to turn on the password protection feature in Google Play™ as Tune Talk will not be held responsible for any accidental/unwanted purchases that are charged to your prepaid account.

Refunds will take a different duration that will be subjected to the applicable Google terms and refund policy.

CodeShop by Tune Talk is available for Tune Talk subscribers with valid Tune Talk mobile numbers only. If you do not have a Tune Talk SIM card, you can purchase your SIM card from the nearest Tune Talk store, or visit here .

Purchasing in CodeShop platform is simple:

• Go to https://codeshop-tt.com/ .
• Browse the available game vouchers.
• Choose the voucher you want to purchase by clicking on “BUY NOW”.
• On “Choose your payment option” page, click on “Tune Talk”.
• Provide your Tune Talk mobile number and email address.
• Request for TAC number.
• Provide the TAC number and proceed with the voucher purchasing.
• After payment confirmation, you will receive a voucher code via SMS and/or email.

To redeem a game voucher, follow these steps:

• Log in to your gaming platform account.
• Go to “Redeem a Steam Gift Card or Wallet Code” for Steam Wallet or “Redeem Code” for PlayStation Network platform.
• Enter the voucher code and follow further instructions.

Purchase limits are implemented to ensure fair access to voucher codes, prevent voucher code abuse, and manage inventory effectively.

If you encounter any issues with a voucher code or do not receive the voucher code, please contact Tune Talk Customer Care via 13100 or 03-2771 7000 from 8AM to 10PM and we will assist you.

A content provider feature by Tune Talk that allows subscriber to receive latest new, fun facts and lifestyle tips

You are eligible for the coverage if you top up RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm).  (Example: 1st January (12.00am) – 31st January (11:00pm).

The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Tune Talk number.

You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.

Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be:  spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.

The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.

Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.

For more information, kindly refer to Tune Talk’s website or call our customer care at 13100 / 03- 2771 7000 from 8am to 10pm.

• Scuba Diving
• Martial Arts
• Racing (other than on foot)

Please read through the exclusions in the policy carefully  here  for a comprehensive list of activities that are excluded from coverage

Tune Talk reserves the right to amend the terms and conditions without prior notice.

Users will get charged upon receiving the confirmation SMS and subscription confirmation.

You could stay for 30 seconds on each menu.

Eg: If you go to the first section of the menu, the time limit is 30 seconds. When you go to the next section of the menu, it will be reset to 30 seconds again.

Yes, you will receive the content in Indonesian and same goes to English and Malay, the content that you subscribed will be based on your language preference.

A payment feature by Tune Talk that allows you to purchase any digital content (Apps, Games, E-book, etc.) in Google Play securely using your Tune Talk credit balance.

a. You have a valid Gmail account; b. You have an active Tune Talk subscription and your device must be on active Tune Talk mobile network; c. You must have enough Airtime credit balance in your account to purchase your desired content from Google Play™ Store; d. One-time setup is required for your first purchase on Google Play™ Store. Add “use Tune Talk Billing” as your preferred payment method. Once Tune Talk Billing payment is selected, it shall be your default payment method for purchases made at Google Play™ Store until you change it.

In the event where you have reached the daily/monthly limit, Tune Talk Billing option will not be displayed in the payment options. As such, you are required to choose other available payment options if you wish to proceed with Content purchase.

Google Play™ password protection feature requires you to enter a password before each Content purchase.

There is an immediate Google Refund Policy window of 2 hours. It is as simple as going back to the recent installed app and clicking the Refund button. It will immediately uninstall the app and process your refund request.

For any purchase made more than 2 hours, you will only be able to see the Uninstall button. In this case, you may refer to Google’s Refund and Return for more details.

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy FREE always-on connectivity.

Tune Talkers will be allocated 10Gb of FBI data quota at 64kbps that is refreshed at the 1st of every calendar month.

No. Users who are enjoying FBI cannot opt for pay-per-use data usage.

You will also receive an SMS notification from the us when your BI quota usage is at 90% and 100%.

Free basic internet will be available for new subscribers after 15th January 2019 as well as selected existing subscribers by phases starting from the same mentioned date.

Eligible subscribers will be notified via SMS and you just have to follow the steps provided.

Yes! If you have FBI, you will no longer be charged pay-per-use rates if you don’t have any Data Plans.

Once 10GB FBI is exhausted, you can no longer enjoy data and you will need to subscribe to another Mobile Internet plan to continue to enjoy data.

You can check this by dialing  *134#  (USSD) or send  FBI STATUS  to  2222  or within the Tune Talk App.

Login to your  SelfCare  account or dial *111# and select “List” option from the menu.

Only 10 sen per minute for local calls to your selected Tune Talk numbers, 24 hours a day.

No, Friends & Family is limited to Tune Talk numbers only.

Friends & Family is Tune Talk latest’s offer where you only pay 10 sen per minute to your ten favourite Tune Talk numbers, anytime of the day.

Friends & Family is available on 16 March 2012 onwards.

No, there is no charge or fee to enjoy Friends & Family. However, once you configured all 10 numbers, there will be a nominal fee of RM2 per transaction to make further changes.

You can configure your favourite 10 numbers via:

• SelfCare –  login  and click on My Services and select TuneBuddies
• Or *111# – option 5, Services and option 3, Tune Talk number.

There will be no additional deduction on your top up for ‘Get New SIM’ and you will receive the full amount of the top up in your new SIM (subject to relevant taxes for non-Malaysians).

Unfortunately, you can’t change it upon confirmation of your purchase. The good news is Tune Talk has a service which enables you to switch your number once for free upon newly activating it. After a few days grace period, you can change it for only RM5, anytime. (Look for ‘Change Mobile Number’ under the ‘Extra Services’ in the Tune Talk App.)

You may pay via e-banking, credit or debit cards and with major eWallets.

After placing your order, SIM delivery would take at most 7 working days (any delays are subject to our delivery partners’ Terms & Conditions of delivery). Should you choose eSIM however, it will be sent immediately to your email upon completing your order.

With a minimum purchase of RM10 top up or any mobile plan, you neither get charged for a physical SIM card nor for any delivery charges. This does not however apply for eSIMs which will cost RM10.

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

Here are a few ways to find out:

What’s My Status Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.

For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

TTHV is a new tariff pack which offers hi-speed data at affordable prices and extends your credit validity.

The TTHV Pack is made available to:

• New Tune Talk subscribers who registered after 00:01, 24th August 2021 onwards; or
• Subscribers who request to port-in after 00:01, 24th August 2021 onwards; or
• Existing Tune Talk subscribers who switch to TTHV Pack after 00:01, 24th August 2021 onwards.

Yes, you can switch for 300 TT Points. However, this fee is waived from 13th Sept 2021 until 31st March 2022.

Find out more here .

Data boosters are additional data quotas that you can add-on to your existing data plan. You can subscribe to boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Boosters will follow the validity of the data plan and do not auto-renew.

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

For the best experience, we recommend checking your Tune Talk App! You can also SMS STATUS to 2222 , or dial *134# (USSD).

Once the 10GB FBI is exhausted, you will no longer be able to use any data until it is refreshed again.

From 24th August 2021 onwards, only TTHV tariff pack will be available for new SIM registrations or port-ins.

You will experience the Free Basic Internet (FBI) connection at speeds of 64kbps.

Alternatively, you may purchase available boosters or repurchase a plan to enjoy hi-speed data.

Yes. All TTHV plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 1st September 2021, the validity will extend up till 23:59, 30th September 2021. If you purchase the Hi-35 Monthly plan on 4th September 2021, the validity will be further extended until 3rd October 2021.

Yes, hotspot usage will be deducted from any base or booster quotas available for any data plans. Once exhausted, you can purchase boosters which can also be utilised for hotspot.

FBI is a service that enables Tune Talk users who have exhausted their data packages (data plan, bonus, or freebies) or those without data plans to enjoy always-on connectivity directly on your mobile device.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of your mobile number’s registration.

Pek Epik is Tune Talk’s latest range of plans that stands out as the best in its class providing exceptional value by ushering in Tune Talk first-ever 5G experience customised for contemporary lifestyles.

It currently offers a selection of four distinct plans designed to meet your diverse Internet needs, all competitively priced.

Starting from 27th October 2023 , only Pek Epik tariffs are available for new SIM registration and switching. Users in Pahang, Terengganu, Kelantan will still be able to subscribe to Pek Pantai Timur while Pek Borneo will also be available for new users in Sabah and Sarawak.

Here’s a basic checklist:

• Using a 5G-enabled device and in 5G coverage areas (Check your coverage HERE )
• You’ll need a Tune Talk SIM or eSIM subscribed to TT Epik Plan.
• You’ll also need to ensure that 5G is enabled in your device’s ‘Network Settings’. Sometimes, power saving mode or 3 rd party apps may deactivate the 5G setting.
• For more information on 5G, you can refer to our 5G page HERE .

Unlimited Chat & Navigation Apps provide unlimited Internet for WhatsApp, WeChat and Google Maps App usage. Currently Unlimited Chat and Navigation Apps are only available for EpikCall 20 plan.

“High-Definition” video experience indicates the Internet experience provided within respective plans will enable seamless streaming on 720p resolution on video streaming platforms. Meanwhile, “Standard-Definition” video experience would enable seamless streaming at up to 360p resolution.

From 27th October 2023 until 31st December 2023, subscribers will get to purchase the promotional Epik50P with 500GB quota and additional 5GB hi-speed Hotspot Internet. This plan is a limited time offer and will no longer be available for subscription or renewal after 31st December 2023.

Currently, Epik50 offers 350GB quota and additional 10GB Hotspot Internet.

If you don’t have a 5G-compatible device or you’re not in a 5G coverage area, you will not be able to use the Unlimited 5G Internet quota! Any Internet usage would utilise your 30GB Internet.

You will still be able to utilise 5G using the base Internet in the event your Unlimited 5G Internet has reached its FUP.

Yes, 5G boosters are available for Epik 35 or Epik 50 active plan users. Upon expiry of the boosters, your SIM will revert to 4G network.

You may check your device’s 5G compatibility here .

If you have fully utilised your Internet plan, you can continue using your basic Internet at 256kbps. Alternatively, you may purchase available add-ons or repurchase a plan to enjoy regular Internet speeds.

Pek Epik is Tune Talk’s latest plan range catering to the fast-growing internet demand of 5G enthusiasts, Gen Z lifestyle apps (such as Tik Tok, Instagram, YouTube and iQiYi) and users who are looking for total peace of mind with massive internet quotas.

You can view the plans HERE .

If you haven’t already, you are highly encouraged to ensure you are utilizing a 4G-enabled USIM which will enable you to use 4G and 5G network services and VoLTE and VoWiFi calls.

You can check your SIM type by sending CHECK4G to 23332 .

Head on to this link to find out more details or how to upgrade your SIM card.

No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.

Upon successful SIM replacement, the data plan will be automatically resumed.

Your NRIC details could have been registered incorrectly. Please call our customer care line at 13100 to update your details so that you can activate the VIP Plan.

Yes, once your SIM card is successfully registered and activated, you can subscribe to the VIP Plan immediately.

Only subscribers on Tune Talk CUN VALUE, Tune Talk VALUE or Tune Talk BUDDIES are eligible.

Sorry, we’re afraid this plan is currently reserved for Malaysian Citizens (identified by Kad OKU or MyKad respectively)

Yes it does provided you have sufficient credit balance.

To check this, you can SMS STATUS to 2222 .

TTCVP is a tariff pack which was made available to Tune Talk subscribers (“Subscribers”) on the 26th August 2019 onwards.

Only New Tune Talk Subscribers who subscribed to Tune Talk Service on 00:01, 26th August 2019 onwards and Tune Talk Subscribers who registered before 26th August 2019 are eligible to subscribe or switch to TTCVP tariff pack respectively.

Tune Talk Fair Usage Policy  applies.

The Tune Unlimited plan was launched on the 2nd October 2020. It is a mobile internet plan which offers unlimited data, unlimited voice calls and a 5GB hotspot quota at only RM48. A Fair Usage Policy (FUP) applies.

More info  here .

The unlimited data run at speeds of up to 6Mbps. With 6Mbps, you will experience:

• Smooth web browsing
• Comfortable online gaming experience
• Seamless HD video streaming at 720p
• Full HD video streaming at 1080p

The Tune Unlimited hotspot data comes in 500MB (0.5GB) data blocks.

When you start using hotspot, 500MB will be deducted upfront. When the hotspot is turned off, the actual usage is calculated and the unused quota (if any) will be re-credited into the hotspot quota.

You will experience hard stop and will no longer be able to tether your hotspot to other devices. Alternatively, you may purchase 5GB Hotspot Booster (BH5) to continue tethering.

A separate and daily allocation of 500MB or 2GB Video streaming quota will be automatically provisioned with any subscriptions to Tune Talk’s Monthly RM28 and Monthly RM48 plan.

Between 00.01am to 11:59pm daily, the Video Streaming quota stated above will be utilised first before the base data plan or basic internet (for those without data plans or freebies) for any streaming on YouTube and Netflix at respective content provider’s app or web platforms at Standard definition streaming.

The quota is refreshed every day at 00:01 during the 30 days subscription period of the Monthly 6GB or Monthly 10GB data plans.

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data. You can subscribe to a Data Plan to enjoy high speed.

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

No. The auto-renew feature is not available for the CUN Calls add-on. However, you can easily purchase the add-on via the Tune Talk App after your Monthly 6GB (M6) plan auto-renews.

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social and Chat passes and 6GB Video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your 6GB video quota. However, if you fully utilize your video quota, it will deduct from your 6GB base quota.

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy always-on connectivity at no cost. You will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Tune Talkers will be allocated 10GB of FBI data quota at 64kbps that is refreshed every 30 days from the first date of registration.

Subscribers who are utilizing TTVP packs will not be able to utilize pay-per-use data.

Pek Epik is eligible for:

• New Tune Talk users that register the SIM pack after 00:01, 27th October 2023 ; or
• Users that request to port-in to Tune Talk after 00:01, 27th October 2023 ; or
• Existing active Tune Talk users that switch to Pek Epik Fafter 27th October 2023 .

Please refer to the table below for the range of products available for TTEPIK tariff:

Depending on your plan, hotspot usage may utilise from either shared base Internet or dedicated additional hotspot.

Our best-selling Epik 35 plan comes with unlimited Internet for some of the most popular youth-oriented apps out there with a High-Definition video experience.

The Apps included are:

• YouTube Kids

Yes. All Pek Epik plans or passes come with validity extensions which will not stack with existing validity and will add on to the latest date.

(e.g.) When you reload RM30 on 5th November 2023, the validity will extend for 30 days to 23:59, 4th December 2023. If you purchase the Epik 35 plan on 10th November 2023, the validity will be further extended until 9th December 2023.

5G is a cutting-edge technology with faster Internet speeds and lower latency (low pings, anyone?). In Pek Epik, we’re excited to launch our first 5G plan, called Epik5G 45 plan. It comes with 30GB Hi-Speed Internet with Unlimited 5G Internet.

You can still enjoy your Unlimited 5G Internet while you are in a 5G coverage area. Subscribers who are not in a 5G coverage area will need to purchase “B3 booster” or other 4G-enabled add-ons.

Boosters are additional Internet that you can add on when a plan is active. With Pek EPIK, some plans are eligible for 5G boosters that will enable you to experience 5G’s incredible speeds! You can subscribe to boosters via the “Get Add-Ons” section via your Tune Talk App.

You can make these controls within your own device by following the steps below:

• Open your device’s “ Settings “
• Look for “ Network & Internet ” or a similar option
• Find and select “ Mobile Network ” or “ Cellular Network “
• Look for “ Preferred Network Type ” or a similar setting
• Change the network type from “ 5G ” or “ 5G/LTE ” to “ 4G ” or “ LTE “
• Save or apply the changes

Please note that the specific steps may vary depending on your device’s make and model. It’s recommended to consult your device’s user manual or search for specific instructions for your device if needed.

Any user that registers and activates a NEW Tune Talk SIM from 27th October 2023 onwards, is qualified for FREE 1GB Welcome Internet in their NEW Pek Epik. This FREE 1GB Welcome Internet can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.

Subscribers are required to redeem their FREE 1GB Welcome Internet within 60 days from the day of SIM activation. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.

For the best experience, we recommend using Tune Talk App to check your Internet usage. You can also check usage via SMS by sending STATUS to 2222 , or dial *134# (USSD).

All Tune Talk Subscribers can switch from their existing tariff plans to the Pek Epik tariff (or partner equivalent tariff) to enjoy the new plans available from 27th October onwards .

You may check your current tariff plan via:

• The Tune Talk App (next to your Mobile number); or
• USSD by dialling *111# > Account Info > Tariff plan
• When you choose to switch to the Pek Epik please know that all your existing data, voice and SMS balances will be forfeited. (Definitely recommended to exhaust all your existing internet prior to switching)
• You will not be able to revert back to older packs.
• What will remain is your existing credit balance, Tune Talk points and credit validity.
• You will need to be in an Active status (simply top up to reactivate your line)
• The best way to do switch is in the Tune Talk App! (Check out the ‘Loyalty Redemptions’ section)
• The switching process may take up to 15 minutes. You will receive a confirmation SMS once the switch is successful.
• Most importantly, (for now) switching to Pek Epik is FREE! Let’s go!

Yes, you may switch to or out of the VIP plan at any time. However, no data balance or plan validity will be carried over.

The VIP Plan has a limited quota and will be available on a first come, first serve basis.

Each NRIC is eligible to register up to 5 SIM cards and all numbers under the account can subscribe or switch to the VIP Plan.

Please check your eligibility via the Tune Talk Mobile App under the Profile Page or SMS VIP STATUS to 2222 .

This promotion is eligible for Malaysian senior citizens or OKU.

Senior citizens who registered must be 60 years and above. (i.e. 59 years and 11 months is not eligible yet)

OKU or parents/guardians of said OKU are also eligible to register. The OKU must have an eligible NRIC and Kad OKU while parents/guardians registering on behalf must provide proof of guardianship such as Birth Certificate or other official documents.

If for example you switch from our Yearly Plan to the VIP plan, all your balance quota and renewals will be forfeited and replaced by this data bucket. However, any validity extension that came with the previous plan will remain.

Once Video Streaming quota is exhausted within the same day before the quota is refreshed, your continued Video Streaming shall be at mobile internet (MI) or Basic Internet (64kbps) speed (unless freebies are made available to you from time to time which will be utilized first).

Commencing 26th August 2019 onwards, only TTCVP tariff pack will be available for new Tune Talk Subscribers.

Free Basic Internet (“FBI”) is a service that enables Tune Talk users who have exhausted their data packages (bonus, mobile internet, paid or freebies) or those without data packages to enjoy always-on connectivity at no cost.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of registration.

Yes! You may switch to the Tune Talk CUN Value Prepaid using 300 pts.

Find out more  here .

Yes! With FBI, Subscribers will no longer be charged data pay-per-use rates even if Subscribers don’t have any Data Plans or any bonus data buckets.

The 5GB Hotspot Booster (BH5) is an add-on for the Tune Unlimited (TUNE UNL) plan. It provides 5GB of additional hotspot quota which is valid for 3 days upon purchase provided that the TUNE UNL plan is active. The 5GB Hotspot Booster (BH5) is priced at RM3.00.

Active Monthly TUNE UNL plan subscribers can purchase the 5GB Hotspot Booster (BH5) via the “Get Add-Ons” menu in the My Account page within the Tune Talk App. BH5 does not auto renew.

Subscribers who are on TTCVP packs will not be able to utilize pay-per-use data. Instead, subscribers will enjoy 10GB of FBI data quota at 64kbps speed.

CUN Calls is a newly-launched unlimited voice calls add-on for the Monthly 6GB (M6) plan, priced at RM10. Active Monthly 6GB (M6) subscribers can purchase the CUN Calls add-on via the Call Plans Subscription page in the Tune Talk App.

Upon successful purchase, the CUN Calls add-on follows the validity of your active Monthly 6GB (M6) plan.

For example, if your Monthly 6GB plan was activated on 2nd October, and you purchased the CUN Calls add-on on the 4th October, then both the Monthly 6GB (M6) plan and the CUN Calls add-on are valid until 11:59pm of 31st October (30 days after activation of Monthly 6GB (M6) plan).

Therefore, for maximum value, it is always advisable to purchase the CUN Calls add-on upon the activation or renewal of your Monthly 6GB (M6) plan.

TTVP is a prepaid pack launched on the 14th January 2019.

The TTVP Pack is valid for new Tune Talk subscribers activated, port-in registrations between 14th January 2019 (“Effective Date”) to 25th August 2019 (“End Date”) and existing Tune Talk lines that have requested to switch to the TTVP pack.

A separate bucket of 6GB or 40GB Video streaming quota will be automatically provisioned with any subscription to TTVP’s Monthly RM28 or Monthly RM48. The Video streaming quota will be utilised before the base data plan or basic internet (for those without data plans or freebies) to stream from enlisted Video apps.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social, Chat passes and daily allocation of 500MB video streaming quota for 30 days.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your daily allocation of 500MB video quota. However, if you fully utilize your video quota before the quota is refreshed, Subscriber may first run on their existing 6GB base quota.

No, the data plans for Tune Talk Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

No, the data plans for Tune Talk CUN Value have always been designated for individual usage as stated in our policy. Kindly refer to  Tune Talk Fair Usage Policy  for more information.

Yes! With FBI, you will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data and will need to subscribe to a Data Plan to continue.

Tune Talk’s IVR number is 13101

You can: Get the account information such as: 

• Account Balance
• Account Status
• The Tariff Plan of your Account
• Your Mobile and Insurance Policy Number
• Last Top-Up Details
• Last Call/SMS Details
• Status of your Value Added Status
• Benefits of using Tune Talk’s Prepaid Service
• Frequently Asked Questions and their Answers

Get the account information such as: 

• Change IVR Language
• Top Up  your Account

Follow the steps below to change your preferred language:

• Dial  13101
• At the  1st Menu  select  1
• At  next Menu , select  5
• You can then select your  preferred language

The IDD service is already pre-activated for all Tune Talk SIMs. You can start enjoying our excellent IDD rates as soon as you activate your Tune Talk SIM.

If you are making a call to an overseas mobile phone number, key in +(international access code) followed by (country code) and (mobile phone number with network prefix), then press Call.

Example: If you are calling a UK mobile phone number:

International Access Code from Malaysia : 00 UK Country Code : 44 Mobile phone number with network prefix: 077-87788778 You should dial : +00447787788778 and press Call

If you are making a call to a fixed overseas line, key in +(international access code) followed by (country code) and (fixed line number with network prefix), then press Call.

Example: If you are calling an Australian fixed line number:

International Access Code from Malaysia : 00 Australian Country Code : 61 Fixed line number with network prefix: 03-88881111 You should dial : +0061388881111 and press Call

If you are calling a Singaporean number, key in 02(mobile/fixed line number), then press Call

Example: If you are calling the following Singaporean mobile phone number : 97799779

Dial: 0297799779 and press Call .

You can view the rates here .

The Traveller SIM is a roaming SIM card ready to be used anytime in over 14 countries around the world.

Kindly contact our Customer Care team via WhatsApp at 60105008080 or e-mail to [email protected] for assistance. You can reach us 24 hours daily.

You may use the Traveller SIM if the country you are visiting is listed on the traveller SIM pack and is still within the validity period.

Red Pack : Singapore, Thailand, Indonesia, Hong Kong SAR, Macao SAR, Vietnam, Taiwan, and Cambodia

Black Pack : China, Australia, New Zealand, Japan, South Korea and Philippines

*Anyhow, if you travel to another country which is excluded from the countries listed on the Traveller SIM pack, you need to purchase a different pack of Traveller SIM.

Eligible for Malaysians with NRIC and Non – Malaysians with Passport aged 12 and above.

• Insert the sim into the device.
• Turn on “ Data Roaming ”.
• Restart your device and allow 2-5 minutes for SIM to be activated.
• Your phone will be automatically connected to the supported roaming network partner

Once validity expires, you will be unable to use the SIM anymore. However, you may purchase an extra SIM in advance.

Super JIMAT Bundle is crafted for those who wish to subscribe to the Monthly Internet Plans and further enjoy up to 19% savings. It comes with 3- or 12-months bundle plans.

For the best experience, we recommend checking via your Tune Talk App! You can also SMS STATUS to 2222 , or dial *134# (USSD).

You will only have 60 days from the SIM dispense (activation) date. You will no longer be able to view and redeem the FREE 1GB Welcome data after the 60 days period has ended. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.

Below are the 3 Monthly Internet (Internet plans) plans that are entitled for Super JIMAT Bundle:

Any Super JIMAT Bundle plan can be subscribed via the Tune Talk App and pay via your Tune Talk credit or online payment (FPX).

Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase the Data Boosters which can also be utilized for hotspot.

No, you can continue to use your existing SIM card and any changes will be reflected automatically upon successful switch.

All Tune Talk Subscribers can switch from their existing tariff plans to the Pek JIMAT (or equivalent) to enjoy the new plans available from 5th September onwards.

• USSD by dialing *111# > Account Info > Tariff plan

Pek JIMAT are eligible for:

• NEW Tune Talk users that register the SIM pack after 00:01, 5th September 2022; OR
• Users that request to port-in to Tune Talk after 00:01, 5th September 2022; OR
• Existing active Tune Talk users that switch to Pek JIMAT after 00:01, 5th September 2022.

Once you fully utilized your internet plan quota, you will still connected via basic internet speed.

Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy hi-speed data.

No, you would need to reactivate your line by topping up first.

Upon successful switch to the Pek JIMAT, all your existing data, voice and SMS balances will be forfeited. It is suggested to exhaust all your existing quota prior to switching.

Upon switching, you will automatically be utilising Basic Internet 256Kbps and will need to subscribe to a data plan for hi-speed data quota.

Yes. All Pek JIMAT plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 5th September 2022, the validity will extend till 23:59, 4th October 2022. If you purchase the Fokus 33 Monthly plan on 10th September 2022, the validity will be further extended until 9th October 2022.

No. You will only be able to subscribe to Data Boosters that are available for your active Super JIMAT Bundle plans.

You may stop the current active Super JIMAT Bundle plans if you have decided to subscribe to other available internet plans. Any available data, plan cycle, bonus, voice, or freebies from the bundle plans will be forfeited and non-refundable. You may send an SMS [plan name] STOP to 2222 once you have decided.

Any user that registers and activates NEW Tune Talk SIM from 5th September 2022 onwards, will be granted with FREE 1GB Welcome Data in their NEW Pek JIMAT. This FREE 1GB Welcome data can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.

Upon successful subscription of Super JIMAT Bundle plans, the 1st cycle will be displayed onyour Tune Talk App with 30 days validity.

3-month bundle : 2 plan cycle to be activated on the 31st and 61st day of subscription and expires on the 90th day. Auto-renewal will be triggered on the 91st day and successful subscription is subject to sufficient credit balance.

12-month bundle : 11 plan cycle to be activated on the 31st, 61st, 91st day and so on and expires on the 360th day. Auto-renewal will be triggered on the day 361st day and successful subscription is subject to sufficient credit balance.

E.g: Fokus 40 – 12 month bundle successfully subscribed on 5th September 2022. 1st month cycle of 30 days validity will end on 4th October 2022 and 2nd cycle will be activated on the 5th October 2022. This will continue for 3rd to 12th cycle.

FBI is activated in the registered Pek JIMAT SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota, Data Booster to keep you connected.

Pek JIMAT offers great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can be subscribed as low as RM33/month!

View the plans HERE !

Starting from 5th September 2022, all Tune Talk SIM pack registrations will come with the Pek TTJIMAT tariff only.

Pek JIMAT is Tune Talk’s latest range of plans offering great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can subscribed as low as RM33/month!

Yes, you can switch for 300 pts. However, this fee is waived from 5th September 2022 until further notice.

Tune Talk Points balance can be viewed via the Tune Talk App or USSD (dial *111#)

Kindly note that you may NOT be able to switch back to other packs.

All the above will be maintained as per pre-switch.

The switch may take up to 15 minutes. You will receive a confirmation SMS once it is successful.

Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.

For the best experience, we recommend checking your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

FBI is activated in the registered Pek Borneo SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota or Data Booster to keep you connected.

No. Pek Borneo only available for new East Malaysia Tune Talk user only.

Any user who registered and activate NEW Tune Talk SIM from 5 th September 2022 onwards, are eligible for FREE 1GB Welcome Data.

This FREE 1GB Welcome data can only be opt in ONCE via the Tune Talk App and valid for 7 days.

Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase Data Boosters which can also be utilized for hotspot.

Pek Borneo is a standalone tariff plan which only has Borneo25 plan. If you wish to change to any other plans such as other monthly plans, yearly plans or weekly passes you can switch to TTEPIK at any time from the TT App. (switching to any legacy tariff plans will not be available). For the avoidance of doubt, in the event a Subscriber has switched to TT Epik Pack, they shall not be allowed to revert to any legacy packs. Requests to refund for any forfeited quota shall not be accommodated.

SMS is short for Short Messaging Service. This service allows you to send short text messages of not more than 160 characters.

Below could be a few reasons:

What’s Your Status Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

Where’s My Network  This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead. For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

What’s My Message Centre Number  In your Messages menu, check your Message Centre Number. Tune Talk’s message center number is +60193900045 , so make sure that it’s the same number.

There’s a traffic jam! Sometimes the network may just be congested. This usually happens around holidays and special festive occasions. There could also be a glitch with the network. In both cases, there’s no need to panic. Just send your text message a little later, perhaps after 15-30 minutes.

This may happen if you wrote a message that had more than 160 characters (including spaces). Therefore, your message will be sent according to the character limit.

Example: We will move office on the 16th of February 2009. There may be an issue with internet connection as the network server has not been setup yet. We may have to consider working from home for the next one week.

Total characters: 207 Total text messages sent: 2 Message 1 will contain the first 160 characters, while message 2 will contain the remaining 47 words.

You’ll receive an alert on your phone.

You’ll need to add the international mobile number as though you were dialing it when you send the text message, i.e. [country code] [area code] [mobile number] e.g.+44 775 3455323

No, you will need to delete them manually.

You can top up via: Top Up card (e-pay scratch cards) Credit card IVR Tune Talk Mobile App Website E-banking sites ATM machines E-pay Convenience Stores (e.g. 7-Eleven, MyNews) Paypal Online e-commerce sites (Shopee, Lazada)

Physical Top Up Vouchers Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards. You can activate the 16 digit voucher PIN by accessing Tune Talk’s IVR or USSD menu.

For Mobile App: Click on the (+) icon on the bottom right Click on Top Up Click Voucher Enter your 16-digit PIN Click Proceed

For IVR: Dial 13101 Enter number 2 to select Top Up Enter number 1 to select “Input Voucher” Enter 16 digits voucher PIN Your new balance and validity period will be displayed upon successful top up

For USSD: Dial *122* <16 digits PIN># Press SEND Your new balance and validity period will be displayed once your top up is successful

Credit Card To top up your account via credit card, just login to your Self Care account and do the following: Dial *122* <16-digit top-up PIN># and press send.

IVR Call our IVR at 13101 , select option 2, then option 2 again and follow the instructions of the voice prompt.

When you top up before your credit expires: Your previous balance is added to the new Top Up value The later expiry date is valid for the entire amount

Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards. Search for the nearest dealer here .

You can also get Electronic PIN vouchers form our dealers, ATMs and e-pay outlets. View a complete list here .

If you have a dispute with regards to top-up or call/SMS charges, kindly send an email to [email protected] . We will investigate and revert to you within 3 working days.

The minimum amount to top up is RM5 . We recommend topping up your credits before your current Top Up expires so you can keep your account active.

Yes you can, and you will be taking advantage of our excellent IDD rates. Check out the list of countries where you can call.

Yes you can. Do take note that international roaming charges apply. Check out our  roaming partners .

Yes, you can as Tune Talk supports  GSM phones .

No, there is no activation fee. Simply register with us and enjoy using Tune Talk.

Tune Talk’s grace period is  45 days  after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number.

Yes, you can. For 1300 number the rate is RM0.35/min.

Yes, you can. Normal charges for these numbers will apply.

Just dial 13103 to retrieve to your Voicemail.

No, we do not. Our rates are the same at all times of the day.

Your outgoing calls are charged in 60 second blocks.

Example:  If you make a call lasting less than 30 seconds, you will be charged for a full 60 seconds and if you make a call that lasts a minute and 47 seconds, you will be charged for two minutes.

Yes. Unused minutes do not get rolled over from month to month.  Validity period  of minutes will expire based on the last value of the top up. View the validity of the Top Up values  here .

Pek Borneo are eligible for:

• NEW East Malaysia Tune Talk user who register a SIM pack between 00:01hrs 23 rd May 2023 to 23:59hrs 31 st January 2024; OR
• East Malaysia users who request port-in to Tune Talk between 00:01hrs 23 rd May 2023 to 23:59hrs 31 st January 2024.

Yes, when you purchase a Borneo25 plan it comes with a validity extension.

(e.g.) If you reload RM30 on 5 th June 2023, the validity will extend up till 23:59,4 th July 2023. If you purchase the Borneo25 Monthly plan on 10 th June 2023, the validity will be further extended until 9 th July 2023.

You will only have 60days from the SIM dispense (activation) date. You will no longer able to view and opt in to the Free 1GB Welcome data after 60days has ended. To Opt in you may go to Tune Talk App  > Plans > Freebies & Others

Pek Borneo is Tune Talk’s latest range of plans that offers great value and peace of mind for your connectivity needs, exclusively for our friends in Sabah and Sarawak. It is a mobile internet plan which offers unlimited data and unlimited voice calls as low as RM20/month!

Once you’ve fully utilized your internet plan quota, you will still be connected via basic internet speed. Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy better data usage experience.

For most phones, the steps are:

• Select ‘Messages’
• Select ‘Send To’ or ‘Send New’
• Enter a mobile number or a contact from your phone list
• Select ‘Next’
• Write your message, select ‘Next’
• Select ‘Options’, and select ‘Send’.

Your message will be kept on the server for 72 hours. Once you’re within the coverage area or when you switch your phone back on, the messages will be delivered like normal. However, if you have yet to retrieve your messages after 72 hours, it will be deleted from the server.

Go through the checklist listed in question (3) first. If that doesn’t solve your problem, please send us an email at  [email protected]  with the following details:

• NRIC / Passport Number
• Tune Talk Number
• Your Location

You might receive a message that has been broken into several parts if your mobile does not support long text messages.

There could be a few reasons for this:

• Is text messaging enabled on your contact’s his mobile?
• Does your contact’s phone have problems receiving all messages, or just yours?
• Go through the troubleshooting process in question 3 to see if the problem lies in your phone.
• Your friend’s number

SMS rates may differ based on which prepaid pack that you are on. Kindly refer to your current prepaid pack.

You should receive a “delivery failed” message on your mobile (this may vary from phone to phone). You might want to retry at a later time.

No, you don’t. However, you need to  register  yourself before using Tune Talk. 

• You can do this by registering  here . You can then also reserve a preferred Tune Talk number.
• You can also visit any of our  dealers  and purchase a new Tune Talk SIM pack. The dealer will register you immediately.

This depends on the phone model. However, if you are storing your messages in your SIM card, it may store up to twenty 160 character messages.

Our coverage covers the whole of Malaysia, including Sabah & Sarawak.

At the time of top up, your account validity period may be extended by number of days reflected by the top up amount made. This extension does not stack with your current validity period; your validity end date will be, whichever is later. For avoidance of doubt, if you have 10 days of account validity remaining and you top up RM5, your validity period will still be 10 days.

Example 1: RM10 x 10 times within the same day= 10 days RM100 x 1 = 100days

Top Up credits have different validity period. View a table that shows the validity period of the different Top Up values.

Do take note that Tune Talk’s grace period is 45 days after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number. We’ll send you text notifications when your account is running low on credit.

No, you can’t. Tune Talk only supports  GSM phones .

If your mobile phone supports GPS you should be able to use GPS.

No, you don’t.

Yes, you can. Local toll free charges apply.

These features are available with Voicemail service:

• Customise your Voicemail Greeting
• Listen, Store or Delete your Voicemails
• Store up to 10 voice messages

Your inbound calls will not be charged. Only outbound and 1-800 calls, are charged at your normal airtime rate. You will not be charged long distance for outbound 1-800 numbers.

Change of tariffs plans (between TT Buddies and TT Value Prepaid) WILL NOT result in point forfeiture. On the contrary, external change of tariffs (e.g. from Tone Excel to TT Value Prepaid) WILL RESULT in point forfeiture.

No, the Tune Talk Points are unique to each mobile number.

Your Loyalty tier is decided based on your lifetime Points, which are the Points you have accumulated throughout your stay with Tune Talk. Subscribers with 0 to 1,499 pts will be classified in the Silver tier, while subscribers with more than 1,500 pts will be placed in the Gold tier.

Yes. As of 31st January 2018, ALL existing Points will have a 5 (Five) year expiry and starting from 1st February 2018, ALL new Points will have a 2 (Two) year expiry.

Tune Talk Points are loyalty points you will earn by reloading via your Tune Talk App and they will be placed into your Tune Talk account.

Anytime! However, please note that the deals catalogue is not fixed and may change from time to time. If you see a deal that you like, redeem it before it runs out!

You may find telecommunications and lifestyle deals that are redeemable via Points and/or airtime credit.

If you are not ready to use it, we advise you to take a screenshot of or copy down the promo code. Once the timer runs out, you may no longer have access to the promo code.

Our system may take several minutes to validate the transaction. If the deal takes longer than 10 minutes to appear on the My Rewards page, kindly contact our Customer Care for further action.

You may track all your Points-related transactions in the Points History section in the Loyalty Tiering page in the Tune Talk App.

All queries pertaining to post redemption, you should be contacting the particular merchant’s Customer Care which is stated in the terms and conditions of the promotion.

Yes. You will receive a SMS within 5mins.

Yes, you may. However, be advised only different data goodies can co-exist and be stacked. Redeeming the same data goodies will overwrite the existing data goodie.

No. The redemptions are mobile number-specific and are not transferable to other mobile numbers.

Check your Points balance by dialing *133# or check through the Tune Talk Mobile app.

The Goodie works like any data plan and you should avoid subscribing to other data plans as it will override. We recommend activating the 10GB booster for just RM10, which will be valid for the remainder of the monthly cycle.

Don’t worry, simply top-up to earn Points.  Find out more

Termination of service will result in forfeiture of all accumulated Points with immediate effect. Once forfeited, the Points cannot be retrieved or transferred to another account.

Our system may take several minutes to validate the top up transaction and credit the Points. If it takes longer than 10 minutes, please contact our Customer Care for further action.

You may use your Tune Talk Points to redeem the various lifestyle deals and data goodies available in the Tune Talk App.

You can increase your Points through topping up.

No. Each lifestyle deal may have its own unique redemption method and usage journey, which are detailed in its specific terms and conditions and can be found on its respective pages within the Tune Talk App.

The #JomEnjoy deals catalogue can be accessed on the Tune Talk App.

All queries pertaining to pre-redemption, you should be contacting our Tune Talk’s Customer Care by Live Chat ,calling 13100 or 03-2771 7000 (non-Tune Talk or overseas) from 8am to 10pm daily.

No. You are encouraged to use the deals before meeting the expiry date.

All the redeemed deals will be available at Tune Talk App on the My Rewards Page under Available Rewards. Upon successful usage or expiry, the deals will be moved to Past Rewards.

The deals are redeemable or purchasable via Points, cash (in the form of airtime credit, FPX or credit/debit card), or a combination of both Points and cash.

Anytime anywhere! Redeem via App or Selfcare.

Yes. Points collected from 1st February 2018 onward will have a two (2) year validity period. Find out more  HERE .

Yes, but only 10GB data will be released each month for 12 times.

Please note that your current data plan will be automatically terminated hence we suggest to fully maximize your current plan before subscribing to a new plan.

View our Goodies catalogue via the Tune Talk Mobile app now.

Yes, it is only the 120GB plan. The other data Goodies can coexist with any of your other active data plans.

You can try to logging out from the app and re-login again. Follow the registration instruction again and if the same issue  persists, you can contact our Customer Care  at 13100 or 03-2771 7000 or Live Chat for further assistance.

Screenshot the error message and email us at [email protected] or Live Chat for further assistance.

STEP 1: Upon receiving your SIM Card, download the Tune Talk App STEP 2: Get your Order QR code sent to your email STEP 3: Select ‘Active SIM’ and ‘Scan your order QR code’ STEP 4: Scan the new SIM card, followed by your MyKad/Passport STEP 5: Follow the App instructions for face recognition STEP 6: Your SIM is now activated. Insert your SIM and start using it!

Upon successful SIM registration, your data plan and top up credit will be provisioned into your new mobile number within 2-5 mins.

You can try to logging out from the App and re-login. Follow the registration instructions again and if the same issue persists, you can contact our Customer Care at 13100 or 03-2771 7000 or Live Chat for further assistance.

STEP 1: Download the Tune Talk App STEP 2: Select ‘Active SIM’ and ‘Register this SIM’ STEP 3: Choose your preferred option ‘Switch’ or ‘New Number’ STEP 4: Select ‘physical SIM’ STEP 5: Scan your new SIM card, followed by your MyKad/Passport STEP 6: Follow the App instructions for face recognition STEP 7: Your SIM is now activated. Insert your SIM and start using it!

To do a SIM replacement, the new SIM card must be under active status.

You can head to the nearest Tune Talk Partner stores and inquire about SIM replacement.

Or you can purchase a new Tune Talk SIM from myNEWS or Pak Grocer and contact our Customer Care at 13100 or 03-2771 7000 or Live Chat to do a SIM replacement.

You will need a Pin Unblocking Key (PUK) which is an 8-digit key that can unblock your SIM card. Here are two ways to retrieve your PUK:

• Check your SIM Pack, the PUK is printed on a card that comes with your Tune Talk SIM pack.
• Contact our Customer Care at 13100 or 03-2771 7000 or Live Chat for further assistance

Once the SIM replacement is completed, your previous credits, Points, validity, and data balance will be carried forward.

*This only applies to Tune Talk Tariff plan

The data subscription will be forfeited. You are advised to activate the data plan after the SIM replacement has completed.

It will follow the old SIM validity, you are advised to reload your number after the SIM replacement has completed.

These error messages could imply a damaged SIM. However, you can try to troubleshoot as below.

• Try checking for physical damages on the SIM card
• Try removing the SIM card from your phone and reinserting it
• Try the SIM on a different phone and see if you still get the same error messages

If the error messages still appear, it is time to replace your old SIM.

Yes, you can! Just do a SIM Replacement. Head to the nearest Tune Talk Partner stores and inquire about SIM replacement. Or you can purchase a new Tune Talk SIM from myNEWS or Pak Grocer and contact our Customer Care at 13100 or 03-2771 7000 or Live Chat to do a SIM replacement.

Yes, it can.

Upon expiry of the validity period, the customer will have 45 days to perform a top up. If fail to do so, their mobile number or account will be automatically terminated without any further notice.

To retrieve your mobile number, you will have to purchase a new SIM pack and contact our Customer Care at 13100 or 03-2771 700 0 or Live Chat for further assistance.

Both new and the old SIM must be registered under the same myKad/Passport.

An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can store multiple eSIMs on the same device and use two phone numbers at the same time. It is more secure – someone cannot remove the physical SIM card if your device is lost or stolen. In just a few steps, you are ready to make calls, send messages and browse the web.

Tune Talk eSIM can be purchased via the Tune Talk App or Tune Talk Website.

Both New and Existing Tune Talk users are eligible to purchase eSIM.

Yes, you can switch your SIM by following the steps below:

• Log in to Tune Talk App
• Go to “ More ”
• Click “ Extra Services ”
• Click “ SIM Replacement ”
• Click “ Lost your SIM card ” and select the number you wish to replace.
• Click “ I need a new SIM ” and then “ Physical SIM ”.
• The new SIM will be delivered to you within 5 – 7 working days .
• An email with steps to activate the SIM will be sent to you within 24 hours.

For further assistance, contact our Customer Care by dialing 13100 or 03 27717000.

Yes. To transfer/switch your eSIM to other devices, you can purchase a new eSIM profile via the Tune Talk App by following the steps below:

• Click “ Switch your Device ” and select the number you want to retain.
• Click “ I need a new SIM ” and then “ eSIM ”.
• An email with the new eSIM profile along with steps to activate and install the eSIM will be sent to you within 5 minutes after purchase is completed.
• Install the new eSIM profile into your new device accordingly.

Below are a few possible reasons why you are experiencing issues with your eSIM:

• Your device is not compatible with eSIM.
• Your eSIM profile was installed before registration was completed.
• Your eSIM profile was installed before port-in was completed.
• Your Tune Talk Account status is inactive.

If your eSIM profile fails to download, you may opt to enter your eSIM profile manually.

An email with the Manual Code along with QR Code will be sent after the purchase. Below are the steps to insert it manually:

• Go to “ Settings “
• Select “ Connection “
• Select “ SIM Manager “
• Select “ Add eSIM “
• Click “ Manual Enter ”
• Key in the “ Manual Entry ” code provided in the email
• Select “ Mobile Data/Mobile Service “
• Click “ Use QR Code “
• Click “ Enter Details Manually “

It means you can maintain your existing number from your current telco while switching (also known as porting) to the Tune Talk network. test

Yes, you will need to make a minimum top up of RM10 or subscribe to a data plan.

No worries! Upon switching, you will be able to receive your TAC and OTPs as usual within 12-48 hours. Your WhatsApp or other chat programs associated with your existing number will also continue to work as usual. Some chat applications might require you to input an OTP to prove you are still the valid owner of the number.

After receiving the SIM card, you will need to download the Tune Talk App and self-register your new SIM. Once your registration is succesful, your switch request will be sent automatically. Please reply to the port-out SMS confirmation sent by your current telco within 24 hours to kick-start the switching process. Now you can just sit back, relax, and we will do the rest for you.

You can SMS or go to your App to monitor the switch status. For SMS, please send P (Phone number) to 2222 Example: P 0101234567

Yes, Tune Excel and Tune Plus users can also switch to the latest Tune Talk tariff plans within the Tune Talk App.

Kindly be advised that it might take between 4-48 hours for your switching to be recognized by your providers. Should this take longer than the expected period, you may also contact your providers (banks, ewallets, shopping apps, etc.) to inform them that you have ported into a new telco and request for troubleshooting.

Tune Talk eSIM is priced at RM10.

HERE is the list of devices that are compatible with Tune Talk eSIM.

Yes, you can switch to eSIM by following the steps below:

• Click “ Services ”
• Click “ eSIM ” and select the number you wish to replace.
• Follow the instructions accordingly.

For further assistance, contact our Customer Care by dialing 13100 or 03-27717000.

When you remove the eSIM from your device, you will experience loss of cellular connection and no longer be able to access the Internet. To keep your Tune Talk number, you will need to purchase a new eSIM and proceed with eSIM replacement via the Tune Talk App by following the steps below:

• Click “ Lost your SIM card ” and select the number you want to keep.
• Ensure the eSIM activation has been completed before installing the eSIM profile.

You will need to do a SIM replacement to keep the existing number and install it on a new device. Kindly contact our Customer Care to assist you with number deactivation before you proceed with SIM replacement.

After your eSIM is successfully purchased, an email with the new eSIM profile along with steps to activate and install the eSIM will be sent to you within 5 minutes after purchase is completed. Activation is to be done via the Tune Talk App.

You can reach out to our Customer Care team via:

• Dial 13100 or 03-27717000
• Live Chat via Tune Talk Website
• Visit our Tune Talk kiosk at Wisma Tune

Yes, you may pay via e-banking, debit or credit cards or major eWallets.

During puchase, customer will need to key in the correct shipping address and attach a copy of MyKad/Passport for verification purposes. Once the details have been received, Tune Talk will process the order and the delivery will take about 3 to 7 working days.

The switching process will take about 48 working hours to be completed.

You can have up to five SIM cards per MyKad/Passport with Tune Talk, in line with local regulations.

• “SIM 활성화”를 선택합니다.
• “이 SIM 등록”을 선택 후 프로모션 코드 “건너뛰기”를 클릭합니다.
• “새 번호 받기”를 선택합니다.
• “물리 SIM”을 선택합니다.
• SIM 바코드를 스캔합니다.
• 여권 또는 MyKad(말레이시아인만 해당)을 스캔합니다.
• 사용자 세부 사항을 기재합니다.
• 안면 인식을 완료하면 SIM이 등록됩니다!

주문 물품이 도착하지 않았고 영업일 기준 7일~14일간 당사로부터 연락을 받지 못하신 경우에는 [email protected] 에 다음 정보를 포함하여 이메일을 보내 주십시오.

• 주문 번호 및 주문 날짜
• 말레이시아 내 숙소 (예: 호텔명)
• 잔여 데이터는 *134#번으로 전화하여 확인해 주세요.
• 휴대전화 사용 시간 잔여량은 *133#번으로 전화하여 확인해 주세요.

네, 계속해서 말레이시아 트래블러 SIM을 사용하실 수 있습니다. 튠톡 앱에 접속하여 재충전 및 튠톡 데이터 플랜을 신청하면 연결을 유지하실 수 있습니다.

주문에 대한 문의 사항이 있는 경우, 다음과 같은 세부 내용을 포함하여 [email protected]으로 이메일을 보내주시길 바랍니다.

• 주문 번호/거래 ID

국가별 요율에 따라 청구됩니다.

You can get the SIM ( https://www.tunetalk.com/lifestyle/travel/japan-sim/ )

Your order will take within 14 to 21 working days to reach you. If you placed your order over the weekend or on a public holiday it might take an extra day or two to arrive as we process these orders on the next business day.

Speed for Basic internet is capped at 200kbps.

Tune Talk Japan Sim is valid for 7 days

No you may not, as this is a 1 time use only.

Malaysia Traveller SIM is an internet sim pack by Tune Talk that consists of 3 data plans for travellers who are visiting Malaysia. Travellers are given the choice to purchase Travel LITE SIM, Travel FAST SIM or Travel UNLIMITED SIM.

Just dial <00><country code><mobile number> and enjoy our IDD rates as low as 12sen/min

Subject to country rate .

Download the Tune Talk App or visit https://www.tunetalk.com/prepaid/top-up/ to top up

If you have any inquiries about your order, please email us at [email protected] and ensure the following details are included in your mail:

• Passport number
• Order number / Transaction ID

Shipping within Malaysia costs RM6. At the moment, international shipping is not available. Travellers from outside Malaysia who purchase SIM cards will need to pick them up at KLIA, KLIA2, KKIA or Penang Airport .

매일 오전 8시에서 오후 10시까지 운영하는 저희 고객 서비스 팀에 13100번으로 연락주시거나 tunetalk.com에서 온라인 채팅을 이용해 주십시오.

말레이시아 외 배송/국제 배송

국제 배송은 현재 불가능합니다. 말레이시아 외의 국가에서 SIM 카드를 구매하신 여행객은 쿠알라룸푸르 국제공항 제1 터미널(KLIA), 쿠알라룸푸르 국제공항 제2 터미널(KLIA2), 코타키나발루 국제공항(KKIA) 또는 페낭 공항에서 수령하셔야 합니다.

말레이시아 국내 배송

말레이시아 국내 배송 비용은 RM6입니다. 현재는 해외 배송이 불가능합니다.

말레이시아 외의 국가에서 SIM 카드를 구매하신 여행객은 쿠알라룸푸르 국제공항 제1 터미널(KLIA), 쿠알라룸푸르 국제공항 제2 터미널(KLIA2), 코타키나발 루 국제공항(KKIA) 또는 페낭 공항에서 수령하셔야 합니다.

최소 7일 전에 주문해 주셔야 합니다.

주문 건은 영업일 기준 3일~5일 이내에 도착합니다.

주말이나 공휴일에 주문하신 경우, 다음 영업일에 해당 주문 건을 처리해 드립니다.

당사에서는 안전한 배송을 위해 배송 추적(Courier Post Track and Trace) 서비스를 이용합니다. 당사에 알려 주시는 배송지에는 월요일에서 금요일, 오전 7시에서 오후 6시 사이에 물품 수령 후 서명해 주실 분이 계셔야 합니다. 물품 수령 후 서명해 주실 분이 없는 경우에는 귀하의 지역 우편 제도에 따라 배송 약관이 적용됩니다.

• 말레이시아에 도착하면 기기에 SIM 카드를 장착합니다.
• 13101번으로 전화하여 SIM을 활성화합니다.
• 모바일 데이터를 활성화합니다.

말레이시아 내에서의 배송 비용은 RM6입니다. 현재는 해외 배송이 불가능합니다. 말레이시아 외의 국가에서 SIM 카드를 구매하신 여행객은 쿠알라룸푸르 국제공항 제1 터미널(KLIA), 쿠알라룸푸르 국제공항 제2 터미널(KLIA2), 코타키나발루 국제공항(KKIA) 또는 페낭 공항에서 수령하셔야 합니다.

튠톡 앱을 다운로드하거나 https://www.tunetalk.com/prepaid/top-up/ 에 방문하여 충전하세요.

<00><국가 코드><휴대 전화 번호> 번으로 간편하게 전화를 걸어 분당 12센(SEN)인 당사의 저렴한 국제 직통 전화(IDD) 요금을 즐겨보세요.

말레이시아 트래블러 SIM은 튠톡의 인터넷 유심 팩으로 말레이시아를 방문하는 여행객을 위한 3가지 데이터 플랜으로 구성되어 있습니다. 여행객은 트래블 LITE SIM, 트래블 FAST SIM 또는 트래블 UNLIMITED SIM 중 선택하여 구매하실 수 있습니다.

If you have any inquiries about your order, please email us to [email protected] and ensure the following details are included in your mail:

•   Full name
•  Order number / Transaction ID
• Date of purchase

It will cost Rm10 for domestic delivery.

It will cost you RM16 for worldwide delivery.

You may need to change the APN setting as per below:

You may contact our customer care team at 13100 or chat online at tunetalk.com from 8am until 10pm daily.

The sim purchasing is open to all who is traveling to Japan.

Yes, you can continue using the Malaysia Traveller SIM. Just reload and subscribe to Tune Talk data plan via Tune Talk App to stay connected.

• Insert your SIM upon arriving in Malaysia
• Dial 13101 to activate your SIM
• Enable mobile data
• Dial *134# for data balance 
• Dial *133# for airtime balance

Shipping outside Malaysia/International shipping

• International shipping is currently not available.
• Travellers from outside Malaysia who purchase SIM cards will need to pick them up at KLIA, KLIA2, KKIA or Penang Airport .

Shipping within Malaysia

• Shipping within Malaysia costs RM6. At the moment, international shipping is not available. 
• Travellers from outside Malaysia who purchase SIM cards will need to pick them up at KLIA, KLIA2, KKIA or Penang Airport.
• A minimum of 7 days in advance is required to place an order.
• Your order will arrive anytime within 3 to 5 working days.
• If you placed your order over the weekend or on a public holiday, we will process the orders on the next business day.
• To ensure safe delivery, we use the Courier Post Track and Trace service. Please give us an address where someone will be home to sign for the delivery between 7am and 6pm, Monday to Friday. If no one is home to sign for the delivery, delivery terms will be based on your local postal service.

If your order hasn’t arrived and you haven’t heard from us for more than 7 – 14 business days, drop us an email at [email protected] with the following information:

• Order number & date of order
• Date & time of arrival 
• Destination of arrival
• Place of stay in Malaysia (e.g: name of hotel)
• Contact number
• Select “ Activate SIM “
• Select “ Register this SIM ” and click “ Skip ” promo code
• Select “ Get a New Number “
• Select “ Physical SIM “
• Scan your SIM barcode
• Scan your Passport or MyKad (for Malaysians)
• Fill in User’s Details
• Complete Face Recognition and your SIM is now registered!

Kindly note you may NOT reverse any switching of tariff plans.

No, you can continue to use your existing SIM card and any changes will be reflected automatically upon successful switch

No, the switch will only happen for the number that you have requested for. You will need to manually send in the request for each number that you wish to switch.

Upon successful switch to TTHV Pack, all your existing data, voice and SMS balances will be forfeited. It is suggested to exhaust all your existing quota prior to switching.

Upon switching, you will automatically be utilising Basic Internet 64Kbps and will need to subscribe to a data plan for hi-speed data quota.

The TTHV Pack offers plans with hi-speed data at the best value with no worries on validity or the need to top-up for continuous usage

View the plans  HERE !

Yes, you can switch for 300 pts. However, this fee is  waived from 13th Sept 2021 until 31st March 2022 .

Tune Talk Points balance can be viewed via the Tune Talk App or USSD (dial  *133# )

Tune Talk Subscribers can switch from your existing tariff plans to the TTHV pack (or equivalent) to enjoy the new plans available on the TTHV pack from 24th August 2021 onwards.

• USSD by dialling *111#   >  Account Info  >  Tariff plan

Pek EPIK ialah rangkaian pelan terbaru Tune Talk yang memenuhi permintaan internet peminat 5G yang berkembang pesat, aplikasi gaya hidup Gen Z (seperti Tik Tok, Instagram, YouTube dan iQiYi) dan pengguna yang mencari ketenangan fikiran dengan kuota internet yang besar.

Lihat senarai pelan di SINI .

Ya, “booster” 5G tersedia untuk pengguna pelan Epik 35 atau Epik 50 yang aktif. Setelah tamat tempoh “booster”, SIM anda akan kembali kepada rangkaian 4G.

Pek TT Epik adalah pek prabayar terkini dari Tune Talk yang terbaik dalam kelasnya, menawarkan nilai terbaik serta pengalaman 5G Tune Talk pertama yang sesuai dengan gaya hidup kontemporari bagi semua golongan.

Pek ini menawarkan empat jenis pelan yang direka khas untuk memenuhi pelbagai keperluan Internet seharian, semuanya dengan harga yang kompetitif.

Mulai dari 27 Oktober 2023, pengguna baharu hanya boleh melanggan Pek EPIK untuk pendaftaran SIM dan pertukaran SIM. Pengguna di Pahang, Terengganu, Kelantan masih boleh melanggan Pek Pantai Timur, manakala pengguna baharu di Sabah dan Sarawak masih boleh melanggan Pek Borneo.

Sila rujuk jadual di bawah untuk rangkaian produk yang tersedia untuk tarif TTEPIK:

Aplikasi Chat & Navigasi Tanpa Had menyediakan Internet Tanpa Had untuk penggunaan Aplikasi WhatsApp, WeChat dan Google Maps. Buat masa ini, Aplikasi Chat & Navigasi Tanpa Had hanya tersedia untuk pelan EpikCall 20.

Pengalaman video “Definisi Tinggi” (HD) menawarkan Internet yang membolehkan penstriman tanpa gangguan pada resolusi 720p pada platform penstriman video. Manakala, pengalaman video “Definisi Standard” (SD) membolehkan penstriman tanpa gangguan hingga resolusi 360p.

Dari 27 Oktober 2023 sehingga 31 Disember 2023, pelanggan boleh melanggan pelan promosi Epik50P dengan kuota 500GB internet dan 5GB hotspot tambahan. Pelan ini adalah promosi masa terhad dan tidak akan tersedia untuk langganan dan pembaharuan selepas 31 Disember 2023.

Jika anda tidak mempunyai peranti yang menyokong 5G atau tidak berada dalam kawasan liputan 5G, anda tidak akan dapat menggunakan kuota Internet 5G Tanpa Had! Sebarang penggunaan Internet akan menggunakan Internet asas 30GB anda.

Anda masih boleh menggunakan 5G dengan menggunakan Internet asas sekiranya Internet 5G Tanpa Had anda telah mencapai had FUP.

Pengguna yang mendaftar dan mengaktifkan SIM Tune Talk BAHARU bermula dari (Date TBC) layak menerima Data Selamat Datang 1GB PERCUMA dalam Pek Epik BAHARU mereka sebagai tanda penghargaan. Data Selamat Datang 1GB PERCUMA ini hanya boleh ditebus SEKALI melalui Aplikasi Tune Talk dan sah selama 7 hari.

Pelanggan dikehendaki menebus Data Selamat Datang 1GB PERCUMA ini dalam tempoh 60 hari dari tarikh pengaktifan SIM. Untuk menebusnya, sila pergi ke Aplikasi Tune Talk > Pelan > Bonus & Lain-lain.

Untuk pengalaman terbaik, kami mengesyorkan menggunakan Aplikasi Tune Talk untuk menyemak penggunaan data anda. Anda juga boleh menyemak penggunaan anda melalui SMS dengan menghantar STATUS ke 2222 , atau dail *134# (USSD).

Jika anda belum melakukannya, anda amat digalakkan untuk memastikan anda menggunakan USIM berdaya 4G yang membolehkan anda menggunakan perkhidmatan rangkaian 4G dan 5G serta panggilan VoLTE dan VoWiFi.

Anda boleh menyemak jenis SIM anda dengan menghantar CHECK4G ke 23332.

Pergi ke pautan ini untuk mengetahui butiran lanjut cara menaik taraf SIM anda.

Tidak, pertukaran hanya akan berlaku untuk nombor yang anda minta. Anda perlu menyerahkan permintaan secara manual untuk setiap nombor yang ingin anda tukar.

Anda boleh menyemak keserasian 5G peranti anda DI SINI .

“Booster” adalah kuota data tambahan yang boleh ditambah pada pakej Internet sedia ada anda. Anda boleh melanggan booster data di menu “Dapatkan Tambahan” dalam halaman Akaun Saya melalui Aplikasi atau dial *111# menu USSD.

Pek Epik adalah untuk:

• Pengguna Tune Talk baharu yang mendaftar pek SIM selepas 00:01, 27 Oktober 2023; atau
• Pengguna yang memohon untuk bertukar ke Tune Talk selepas 00:01, 27 Oktober 2023; atau
• Pengguna Tune Talk sedia ada yang bertukar ke Pek Epik selepas 27 Oktober 2023.

Berikut adalah senarai semak:

• Mempunya peranti yang menyokong 5G dan berada di kawasan yang menyokong 5G (semak rangkaian anda DI SINI )
• Anda perlu memiliki USIM atau Tune Talk eSIM untuk memastikan kualiti panggilan yang optimal.
• Anda juga perlu memastikan bahawa 5G diaktifkan dalam ‘Tetapan Rangkaian’ peranti anda. Adakalanya, mod penyimpanan tenaga atau aplikasi pihak ketiga boleh menyahaktifkan tetapan 5G.
• Untuk maklumat lanjut mengenai 5G, rujuk ke laman 5G kami DI SINI

Bergantung kepada pelan anda, penggunaan hotspot akan menggunakan kuota Internet asas yang boleh dikongsi atau hotspot tambahan yang dikhaskan.

pelan Epik 35 terlaris kami dilengkapi dengan Internet tanpa had serta pengalaman video Definisi Tinggi (HD) untuk beberapa Aplikasi popular di kalangan belia Gen Z .

Aplikasi yang tersenarai adalah:

(cth.) Apabila anda menambah nilai RM30 pada 5 November 2023, tempoh sah anda akan dilanjutkan selama 30 hari hingga 23:59, 4 Disember 2023. Jika anda melanggan pelan Epik 35 pada 10 November 2023, tempoh sah anda akan dilanjutkan sehingga 9 Disember 2023.

5G adalah teknologi terkini yang memberikan kelajuan Internet yang pantas dan kependaman yang lebih rendah. Dalam pelan Pek Epik kami, kami teruja untuk memperkenalkan pelan 5G pertama kami, yang dikenali sebagai pelan Epik5G 45. Pelan ini dilengkapi dengan 30GB Internet berkelajuan tinggi dan 5G Internet Tanpa Had.

Anda masih boleh menikmati Internet 5G Tanpa Had semasa berada dalam kawasan liputan 5G. Pelanggan yang tidak berada dalam kawasan liputan 5G perlu melanggan “B3 booster” atau booster lain yang sesuai untuk peranti 4G .

Anda boleh mengawal tetapan ini dengan mengikuti langkah-langkah di bawah:

• Buka “Tetapan” pada peranti anda
• Cari “Rangkaian & Internet” atau pilihan yang serupa
• Cari dan pilih “Rangkaian Mudah Alih” atau “Rangkaian Selular”
• Cari “Jenis Rangkaian Pilihan” atau tetapan yang serupa
• Tukar jenis rangkaian daripada “5G” atau “5G/LTE” kepada “4G” atau “LTE”
• Simpan atau gunakan perubahan

Sila ambil perhatian bahawa langkah khusus mungkin berbeza bergantung pada jenama dan model peranti anda. Anda disyorkan untuk merujuk manual pengguna telefon anda atau mencari arahan khusus untuk peranti anda jika perlu.

Jika anda telah menggunakan pelan Internet anda sepenuhnya, anda boleh terus menikmati Internet asas anda pada 256kbps. Sebagai alternatif, anda boleh menambah booster yang tersedia atau melanggan semula pelan untuk menikmati kelajuan Internet biasa.

Semua Pelanggan Tune Talk boleh bertukar daripada pelan tarif sedia ada mereka kepada tarif Pek EPIK (atau tarif setara rakan kongsi) untuk menikmati pelan baharu yang tersedia mulai 27 Oktober dan seterusnya.

Anda boleh menyemak pelan tarif semasa anda melalui:

App Tune Talk (di sebelah nombor Mudah Alih anda); atau USSD dengan mendail *111# > Maklumat Akaun > Pelan tarif

Apabila anda memilih untuk beralih kepada Pek EPIK, sila ketahui bahawa semua baki data, suara dan SMS sedia ada anda akan dilucutkan. (Anda disyorkan untuk menghabiskan semua internet sedia ada anda sebelum menukar) Anda tidak akan dapat kembali ke pek lama. Apa yang akan kekal ialah baki kredit anda yang sedia ada, mata Tune Talk dan kesahihan kredit. Anda perlu berada dalam status Aktif (cukup tambah nilai untuk mengaktifkan semula talian anda) Cara terbaik untuk melakukan suis adalah dalam Aplikasi Tune Talk! (Lihat bahagian ‘Loyalty Redemptions’) Proses penukaran mungkin mengambil masa sehingga 15 minit. Anda akan menerima SMS pengesahan setelah suis berjaya. Paling penting, (buat masa ini) pertukaran kepada Pek EPIK adalah PERCUMA!

Jalinan Digital Negara or JENDELA is a comprehensive digital infrastructure plan aimed at addressing the arising needs and demand for better quality for fixed and mobile broadband coverage due to COVID-19 pandemic and the Movement Control Order. The JENDELA will support activities such as working remotely or work from home, operating businesses online, and students’ education as well as to stay in touch with families and friends.

3G Sunset refers to the shutting down of 3G network and discontinuation of all 3G related services, i.e. the voice, SMS and data services that are carried over the 3G network.

The ultimate goal of 3G Sunset initiative is to repurpose the use of the spectrum for 4G and further enhance the quality of service to the public for a greater experience in internet browsing, video streaming and online services. In other words, we can notice improvement in many ways including:

• Higher data speeds
• Lower latency
• Improved network reliability and stability
• Enhancing the quality of experience

3G Sunset will be seamless for all customers as long as your device and SIM card are 4G capable.

There are no plans to shut down the 2G network and 2G services such as voice and SMS will be available as usual.

Your current contract and plan will remain the same. However, you will experience a drop in the quality of data service as you will only be able to use services on the 2G network.

JENDELA is aimed to facilitate and provide better quality of experience and 100% connectivity to Malaysians:

• Education/Productivity – home-based learning for students and employees working from home.
• Industries – Digitise SMEs / Business-to-Business to recover and diversify their businesses.
• Communities and Societies – Constantly connected and seamless digital lifestyle.

3G Sunset is one of the initiatives identified under the Jalinan Digital Negara (JENDELA) program that aims to migrate existing spectrum to 4G technology, to further improve wireless broadband speeds for all Malaysian.

The 3G network will be shut down in phases throughout 2021 and it is targeted to be completed by 31st December 2021. At the same time, the 4G network will be improved and expanded to provide wider coverage and higher data speeds.

No, all service providers will be shutting down their 3G networks by the end of 2021.

If you are currently using a 4G device but can only access 3G network wherever you go, then it is very likely you are using an older SIM card. Please walk-in to the nearest Tune Talk Dealer to upgrade to a 4G SIM card or call our Tune Talk Careline at 13100 (from Tune Talk number) /  +603-2771 7000  (from non-Tune Talk number), daily from 8am – 10 pm.

Once you’ve switched to our 4G network with a 4G device, you will enjoy better network coverage and higher data speeds.

Terms and Conditions (T&Cs)

Discover more, let your plan package control your sim validity.

Purchase your monthly or yearly plan via Tune Talk App and we will automatically extend your SIM validity.

Choose your

preferred monthly

or yearly plan

Select your

preferred payment

Upon successful

payment, your SIM

Validity will be extended

Download the Tune Talk App to stay ahead of the game!

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Subscribe plans and manage your account effortlessly!

Free Upgrade to Pek Jimat

“Points” section

Tap “Switch to TT Jimat”

and redeem for FREE

Kindly note that upon upgrading, any and all of your active plan subscriptions will be forfeited and you will not be able to switch back to previous tariff plans.

Puig is poised for a $15 billion IPO—but CEO Marc Puig has a ‘self-disempowerment’ plan to stop his family from controlling the Spanish beauty empire

Puig’s upcoming IPO is set to be glamorous.

The company, which owns perfume and beauty brands like Paco Rabanne, Charlotte Tilbury and Byredo, will go public in Spain’s largest listing in nearly a decade. It’s also Europe’s most prominent IPO this year, expected to fetch a €14 billion ($15 billion) valuation. 

The Barcelona-based family-run beauty empire has embraced a path similar to L’Oreal and LVMH’s. However, it plans to preserve its 110-year legacy very differently—by not passing control of the business on to the next generation. 

At the company’s helm is Marc Puig, who belongs to the founding family’s third generation. He’s been the company’s CEO for 20 years and chair since 2007. 

A Harvard-educated businessman, Puig has a less common view among those belonging to Europe’s prominent business empires. Succession within family-run companies is a big deal, given that billions of dollars and a rich legacy are at stake when a business is passed on from one generation to the next.     

Puig instead plans to avoid any friction entirely. It’s not easy running a business with family members—as Puig puts it, it requires “hierarchy and meritocracy.” Members born into the Puig family won’t automatically get a seat at the table. 

“Difficulties can arise, especially in the transition between generations—the search for leadership, a lack of understanding, a loss of passion,” he told the Financial Times in an interview last year. 

The Spanish CEO’s solution? “Self-disempowerment,” he says. At Puig, that means having a higher number of non-family members than those from the family in different departments like operations and compensation, he told the outlet in 2021 . He’s also deliberately put “difficult filters” in place, so even family members will have a high bar to qualify for positions. 

To that end, three members of the Puig family left its board last month and their roles were filled by independent directors. 

For now, the company only has two members of the Puig family, both of whom are in their 60s . The board of 13 members has two Puigs—in contrast with companies like LVMH, where all but one member of the next generation of Arnaults is on the board .  

“Sometimes family businesses can lose their position in the market. They can start to die slowly and nobody inside the company is aware of it,” Puig said, adding that accountability to investors will ensure the family business doesn’t crumble from within.

In the IPO launching Friday, the Puigs are selling €1.36 billion ($1.46 billion) worth of shares, but will retain its nearly 72% stake in the business and 92.5% voting rights, the FT reported. Puig shares were oversubscribed several times—a sign of strong interest among investors in the lead-up to its trading.

Puigs’ path

When Antonio Puig launched his import business in 1914 , it was never meant to be a cosmetics company. But it closed down after a tragic sinking of one of the company’s vessels during World War I. Antonio pivoted to ship perfumes and eventually make them.

When the second-generation Puigs, Antonio and Mariano, took over, the Spanish company expanded to overseas markets like the U.K. and the U.S. Under the third generation, led by Marc and Manual, Puig acquired a suite of companies to bulk up its portfolio of high-end brands,  marking the beginning of Puig as we know it today. 

Timing is key

Beauty brands have been flourishing lately. 

Puig owns premium perfume, makeup and apparel brands, which compete with a slew of European luxury brands. Within these companies, the performance of the beauty segments has stood out. Take LVMH, for instance. Sephora, the beauty retail chain it owns, had its best-ever year in 2023 as people splurged on premium makeup items. 

France’s L’Oreal, the world’s biggest beauty company, has also benefited from shoppers spending more on its Maybelline mascaras and Garnier serums.       

Still, it can be hard to predict how new listings in the consumer retail realm are received. For instance, Swiss skincare company Garderma’s shares surged following its $2.56 billion IPO in March, while German beauty retailer Douglas’s listing didn’t perform as well. 

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