resume format in word for hotel management

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Sales Resumes

5 Hotel Manager Resume Examples - Here's What Works In 2024

Every hotel has a manager or a team of managers, and with global and national tourism back on the rise after covid, there is increasing demand for these professionals. here are 3 resume examples that will help you build a resume that will land you a hotel manager job..

A hotel manager is responsible for ensuring that all the hotel departments are operating efficiently to provide the best customer service. It is a fast-paced job with new challenges needing problem-solving every day. It is also a job that requires you to split your time between behind-the-scenes tasks with staff and customer-facing responsibilities. 

This profession is as popular with women as it is with men with both genders taking up about 50% of the just under 6k jobs in the United States today. An interesting fact, if you are looking to move to a place where you will be the most in-demand, Las Vegas, NV is the place to go.

Most hotel managers have a bachelor’s degree or other forms of further education, so recruiters will expect to see that on your resume. They will also be looking to see years of experience in the hospitality industry, so a strong experience section is very important for your resume. 

This guide will show you how to build not only a strong experience section but how to build a strong skills section and introduction section as well. We will also give you resume samples to get you started.

Hotel Manager Resume Templates

Jump to a template:

• Hotel Manager
• Hotel General Manager
• Hotel Sales Manager

Jump to a resource:

• Keywords for Hotel Manager Resumes

Hotel Manager Resume Tips

• Action Verbs to Use
• Related Sales Resumes

Get advice on each section of your resume:

Template 1 of 5: Hotel Manager Resume Example

A hotel manager manages hotel staff to ensure that customers have a great stay at their establishment. Tasks may include overseeing events, creating schedules for the staff, doing quality checks on the work of the staff, and handling any serious problems that may arise. If you work in a smaller hotel, you may need to manage all the departments. But in a larger hotel, you may be assigned a specific department to manage and you will work under a general manager. Here is an impressive hotel manager's resume.

We're just getting the template ready for you, just a second left.

Tips to help you write your Hotel Manager resume in 2024

   include customer service experience..

Though a lot of your time will be spent managing staff, you will be dealing with customers as well. so ensure you include your customer-facing experience and your experience handling customer complaints and problems.

   Include relevant hospitality certifications.

Put yourself above your competition by making the extra effort to get hospitality certifications. It shows recruiters your commitment to the professions and your high knowledge level.

Skills you can include on your Hotel Manager resume

Template 2 of 5: hotel general manager resume example.

A hotel general manager oversees all the hotel’s operations and ensures customers have a pleasant stay. General managers are usually needed for larger hotels and will have a number of managers under them who will manage the different departments. You need to be an exceptional leader, have great problem-solving skills, and must have a wealth of knowledge on hotel operations and the laws and guidelines hotels must follow. Take a look at this successful resume sample.

Tips to help you write your Hotel General Manager resume in 2024

   show promotions in the hospitality industry..

Recruiters like to see that you have grown in the hospitality industry. It shows your dedication to the industry, your wealth of knowledge in hospitality, and that you have been an exceptional employee who has received multiple promotions.

   Indicate the size of previous employer hotels.

Give recruiters an idea of the size of teams or hotels you have managed in the past by noting the staff size or hotel revenue of previous employers. This applicant has previously managed a hotel with 50+ employees and $100m+ annual revenue.

Skills you can include on your Hotel General Manager resume

Template 3 of 5: hotel sales manager resume example.

The hotel sales manager is an experienced hospitality professional who oversees several aspects of a hotel’s daily business operations. Typically, the hotel manager is in charge of a large team of on-site hospitality staff. They also oversee special bookings and events, improve reservations percentages, and marketing strategies, manage budgets, resolve high-level guest complaints, and identify capital improvements for the property. To become a hotel sales manager, you will need a degree in hospitality management, business, or another related field. Hiring managers will also look for someone with extensive experience in hospitality, such as previous roles held as a lead concierge, front desk associate, events manager, or housekeeping supervisor. The best hotel managers have superb customer service and conflict resolution skills, as well as great organization and multitasking abilities.

Tips to help you write your Hotel Sales Manager resume in 2024

   show your previous experience improving customer satisfaction scores.

When it comes to hotel management, making sure your guests are satisfied is one of the most important responsibilities you’ll have. So, to be considered for this role, make sure your resume highlights the previous experience you have with customer service and conflict resolution. Even better if you can highlight how you improved another property’s guest satisfaction rating.

   Demonstrate your hotel marketing expertise

Although this is not a marketing-centric position, many hotel managers are responsible for marketing their property to ensure reservations keep rolling in. As a hotel manager, you may be asked to think of new marketing campaigns. To get hired for this role, it will be important to highlight any experience you have using digital marketing tools to garner more bookings.

Skills you can include on your Hotel Sales Manager resume

Template 4 of 5: hotel sales manager resume example.

As the name suggests, this manager is in charge of the hotel's sales department. In this position, you would be working under a general manager. You will oversee the hotel’s marketing campaigns, and customer outreach strategies, among other tasks. Your goal is to maximize sales and profits. A strong sales background as well as a wealth of knowledge in the hospitality industry will be expected. Ensure your resume highlights both. Here is a strong resume sample.

   Use metrics to show your effect on the bottom line.

The core function of sales is to increase revenue for the hotel. Show recruiters how successful you have been at doing that by including metrics of how much you and your team were able to increase sales and thereby revenue under your leadership in previous positions.

   Highlight your marketing background.

Marketing is a huge part of how you attract customers to your hotels and thereby how you make sales. Being able to show in your resume that you are particularly skilled and experienced in marketing is a huge advantage for your application. This applicant has included their marketing coordinator position in their experience section. Include your marketing experience in your resume.

Template 5 of 5: Hotel Sales Manager Resume Example

Hotel sales managers are involved in the marketing of the hotel itself, and so it helps to indicate your ability to develop and implement successful marketing strategies. In this resume, the applicant references their marketing accomplishments alongside their ability to improve staff performance (including implementing CRM tools and educating the staff accordingly), giving the impression of overall capability when it comes to hotel brand management.

   Highlight marketing skills, especially those relevant to hotel management

Note how this applicant includes how they “implemented social media strategies that increased client interest by 20%” and attended more than 10 industry networking events with the net result of increasing sales by 20 percent. If you have similar accomplishments related to sales outreach, marketing, or developing campaigns (online and offline), you should include them to let hiring managers know that you won’t be slacking when it comes to promoting the hotel to gain business.

   Staff and team successes are included

This hotel sales manager includes their success at working with a variety of team members to improve the overall hotel performance, showcasing their well roundedness in hotel management. Their accomplishments include educating concierges, training staff, executing sales strategies with five national level sales managers, and working with hotel sales teams. To demonstrate that you have experience working with staff, sales teams, and team members at a variety of levels, you should opt to include any accomplishments that showcase your ability to lead.

We asked hiring managers at Marriott, Hilton, and Hyatt what they look for in a hotel manager resume. Based on their insights and our research, here are six tips to make your hotel manager resume stand out from the competition and land you an interview.

   Highlight your hospitality education and certifications

Many hotel manager positions require a degree in hospitality management or a related field. Be sure to prominently feature your education on your resume, including the degree earned, school attended, and graduation year.

In addition to formal education, certifications can also set you apart. Some examples of relevant certifications for hotel managers include:

• Certified Hotel Administrator (CHA)
• Certification in Hotel Industry Analytics (CHIA)
• Certified Hospitality Revenue Manager (CHRM)
• ServSafe Food Protection Manager Certification

   Quantify your hotel management achievements

When describing your hotel management experience, use specific numbers and metrics to quantify your achievements whenever possible. This helps hiring managers understand the scope and impact of your work.

Compare the following examples:

• Managed front desk operations
• Oversaw housekeeping staff

Instead, quantify your accomplishments like this:

• Managed front desk operations for a 500-room hotel, improving guest satisfaction scores by 15%
• Oversaw a housekeeping staff of 25, implementing a new cleaning system that increased efficiency by 20%

   Showcase your leadership and team management skills

Hotel managers are responsible for leading and coordinating teams across various departments. Emphasize your leadership abilities and people management skills throughout your resume.

Provide examples of how you have:

• Trained, motivated, and mentored staff
• Resolved conflicts and handled employee relations issues
• Collaborated with other departments to achieve hotel goals
• Implemented policies and procedures to improve team performance

Use strong action verbs like "led," "directed," "coached," and "united" to convey your leadership capabilities.

   Demonstrate your financial acumen

As a hotel manager, you'll be responsible for managing budgets, controlling costs, and driving revenue. Showcase your financial skills by including examples of how you have:

• Developed and managed departmental budgets
• Implemented cost-saving measures without sacrificing guest experience
• Optimized room rates and inventory to maximize revenue
• Analyzed financial reports to make data-driven decisions

Managed a $5M annual budget for a 250-room hotel, implementing cost-saving initiatives that reduced expenses by 10% while maintaining a guest satisfaction score of 95%.

   Tailor your resume to the specific hotel and position

Each hotel has its own unique brand, target audience, and priorities. Tailor your resume to align with the specific requirements and values of the hotel you're applying to.

For example:

• If applying to a luxury hotel, emphasize your experience in providing high-end, personalized service
• If the hotel caters to business travelers, highlight your expertise in meeting and event planning
• If the hotel is known for its sustainability efforts, showcase any eco-friendly initiatives you've implemented

Incorporate keywords from the job description to demonstrate your fit for the role.

   Include relevant certifications and language skills

In addition to hospitality-specific certifications, include any other relevant certifications or skills that may set you apart. For example:

• If the hotel has a strong international clientele, highlight your language skills
• If the hotel uses a specific property management system, mention your proficiency with that software
• If you have certifications in customer service, sales, or marketing, include those as well

Remember, the goal is to paint a well-rounded picture of your qualifications and demonstrate how you can contribute to the hotel's success in various ways.

Writing Your Hotel Manager Resume: Section By Section

  header, 1. put your name on its own line.

Your name should be the most prominent part of your resume header. It's how hiring managers will identify and remember you.

Put your name on its own line at the top of your header, and make sure it stands out:

Avoid combining your name with your contact details or title on the same line:

• John Smith | Hotel Manager | [email protected]

2. Include your professional title

Including your professional title in your resume header can give hiring managers immediate context about your background and level of experience. For a hotel manager role, you might use titles like:

• Hospitality Manager

Place your title below your name, either on its own line or grouped with your contact details. For example:

John Smith Hotel Manager [email protected] | 555-123-4567 | New York, NY

3. Use a professional email address

Your email address is one of the key pieces of contact information to include in your resume header. But make sure it's professional and appropriate. Use an email with your name in a simple format:

• [email protected]

Avoid outdated email providers or addresses that are too casual or unprofessional:

It's worth setting up a new professional email account if needed - first impressions matter.

  Summary

A resume summary for a hotel manager is optional, but it can be a great way to provide additional context about your experience and qualifications that may not be immediately apparent from the rest of your resume. It's especially useful if you're changing careers or have a lot of experience in the industry. However, avoid using an objective statement, as it's outdated and doesn't provide value to the hiring manager.

When writing your summary, focus on your most relevant skills, experience, and accomplishments. Use metrics and specific examples to back up your claims, but avoid duplicating information that's already in your resume. Keep it concise and objective, and tailor it to the specific hotel manager position you're applying for.

To learn how to write an effective resume summary for your Hotel Manager resume, or figure out if you need one, please read Hotel Manager Resume Summary Examples , or Hotel Manager Resume Objective Examples .

1. Highlight your leadership and management experience

As a hotel manager, your ability to lead and manage a team is crucial. Use your summary to showcase your leadership skills and experience.

• Experienced hotel manager with 10+ years of leadership experience in luxury and boutique properties
• Proven track record of leading cross-functional teams to deliver exceptional guest experiences and achieve revenue goals

Avoid generic or vague statements that don't provide specific examples of your leadership abilities.

• Hardworking hotel manager with experience leading teams
• Results-driven leader with a proven track record of success

2. Showcase your industry expertise and knowledge

Hotel managers need to have a deep understanding of the hospitality industry and stay up-to-date on the latest trends and best practices. Use your summary to highlight your industry expertise and knowledge.

Hospitality professional with 15+ years of experience in hotel operations, revenue management, and guest services. Extensive knowledge of industry trends and best practices, with a track record of implementing innovative strategies to drive guest satisfaction and profitability.

Avoid using jargon or buzzwords that may not be familiar to the hiring manager. Instead, focus on specific areas of expertise that are relevant to the hotel manager role.

3. Tailor your summary to the specific hotel and position

Every hotel is unique, with its own brand, culture, and guest demographics. Tailor your summary to the specific hotel and position you're applying for to show that you're a good fit for their needs.

For example, if you're applying for a hotel manager position at a luxury resort, highlight your experience in high-end properties and your ability to deliver exceptional guest experiences.

• Luxury hotel manager with a proven track record of creating memorable guest experiences and driving revenue growth in 5-star properties

On the other hand, if you're applying for a position at a budget hotel chain, focus on your ability to optimize operations and control costs.

• Experienced hotel manager with a track record of streamlining operations and reducing expenses while maintaining high guest satisfaction scores in economy and midscale properties

  Experience

The work experience section is the heart of your resume as a hotel manager. It's where you showcase your career journey, key accomplishments, and the skills that make you the perfect fit for the job. Let's break down the essential steps to writing a compelling work experience section that will impress hiring managers and land you an interview.

1. Focus on your most relevant experience

When writing your work experience section, prioritize the positions that are most relevant to the hotel manager role you're applying for. This could include previous hotel management experience, hospitality industry roles, or positions that required similar skills such as leadership, customer service, and problem-solving.

For example, if you're applying for a hotel manager position and you have previous experience as an assistant manager or front desk supervisor, make sure to highlight those roles prominently in your work experience section. On the other hand, if you have experience in an unrelated field, consider minimizing or omitting those positions to keep the focus on your most relevant qualifications.

2. Highlight your key accomplishments with metrics

As a hotel manager, your resume should demonstrate your ability to drive results and make a positive impact on the properties you've managed. One of the most effective ways to do this is by using metrics to quantify your achievements.

Here are some examples of how you can incorporate metrics into your work experience section:

• Increased hotel occupancy rate by 15% through targeted marketing campaigns and exceptional guest service
• Reduced employee turnover by 20% by implementing a comprehensive training program and fostering a positive work environment
• Generated $500,000 in additional revenue by introducing new premium room categories and upselling strategies

By using specific numbers and percentages, you give hiring managers a clear picture of the value you can bring to their hotel.

3. Showcase your leadership and management skills

As a hotel manager, your leadership and management abilities are crucial to your success in the role. Make sure your work experience section highlights your experience in managing teams, delegating tasks, and resolving conflicts.

Here are some examples of how you can showcase your leadership and management skills:

• Managed a team of 50+ employees across multiple departments, ensuring smooth daily operations and exceptional guest service
• Developed and implemented standard operating procedures to streamline hotel processes and improve efficiency
• Collaborated with cross-functional teams to plan and execute successful events, conferences, and weddings

Avoid simply listing your responsibilities without demonstrating your leadership capabilities. For example:

• Responsible for managing hotel staff
• Handled guest complaints and issues

Instead, focus on how you led your team to success and the positive outcomes you achieved.

4. Demonstrate your industry knowledge and expertise

Hotel managers are expected to have a deep understanding of the hospitality industry and stay up-to-date with the latest trends and best practices. Use your work experience section to showcase your industry knowledge and expertise.

For example, you can mention:

• Experience with specific hotel management software, such as PMS (Property Management Systems) or CRM (Customer Relationship Management) tools
• Familiarity with industry-specific regulations, such as health and safety protocols or labor laws
• Participation in professional development courses or certifications relevant to hotel management

By demonstrating your industry knowledge, you show hiring managers that you have the skills and expertise needed to excel in the role and drive success for their hotel.

  Education

The education section of your hotel manager resume should be concise and highlight your most relevant qualifications. It's an opportunity to showcase your knowledge and skills that are directly applicable to the role. Follow these tips to create a compelling education section that will catch the attention of hiring managers.

1. List your highest degree first

Start your education section with your highest degree, such as a bachelor's or master's degree in hospitality management, business administration, or a related field. If you have multiple degrees, list them in reverse chronological order.

Here's an example of how to format your degree:

Bachelor of Science in Hospitality Management University of XYZ, City, State Graduation Date: May 2018

2. Include relevant coursework

If you're a recent graduate or have completed courses directly related to hotel management, consider including a list of relevant coursework. This can help demonstrate your knowledge and skills to potential employers.

However, avoid listing every course you've taken. Instead, focus on those that are most relevant to the hotel manager role, such as:

• Hospitality Financial Management
• Hotel Operations
• Customer Service Management
• Event Planning and Management

3. Highlight industry certifications

In addition to your formal education, include any industry certifications you've earned that are relevant to hotel management. These certifications can demonstrate your expertise and commitment to professional development.

Some examples of certifications to include:

• Certified Hospitality Housekeeping Executive (CHHE)

4. Keep it concise for senior-level positions

If you're a senior-level hotel manager with extensive work experience, your education section should be brief and to the point. Hiring managers will be more interested in your professional accomplishments than your educational background.

Here's an example of what to avoid:

Bachelor of Science in Hospitality Management University of XYZ, City, State Graduation Date: May 1995 Relevant Coursework: Hospitality Financial Management, Hotel Operations, Customer Service Management, Event Planning and Management

Instead, keep it simple and concise:

Bachelor of Science in Hospitality Management, University of XYZ

Action Verbs For Hotel Manager Resumes

The right action verbs can help frame your accomplishments in an impressive light and leave a positive impression on recruiters. A hotel manager’s resume should discuss their experience using direct and vivid language. The action verbs should frame you as a leader and also as a multi-functional professional.

We have compiled a few action verbs that highlight the functions of a hotel manager. Use them where appropriate in your resume.

• Spearheaded
• Orchestrated
• Implemented

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Hotel Manager Resumes

Skills for hotel manager resumes.

To win an interview for the job you’ve been eyeing, your resume needs to show that you are capable of successfully completing all the functions of the job. Your skills section is the right place to clearly list your most relevant hard skills.

A hotel manager has a wide range of responsibilities that span multiple departments. As such their skill set must be equally diverse. You will want to list skills that relate to departments like housekeeping, food & beverage, and finances, just to mention a few. Here is a list of relevant skills that you can add to your resume’s skill section to impress recruiters.

• Hotel Management
• Hospitality
• Hospitality Management
• Food & Beverage
• Front Office
• Pre-opening
• Rooms Division
• Revenue Analysis
• Customer Service
• Guest Service Management
• Reservations
• Restaurant Management
• Housekeeping
• Event Management
• Opening Hotels
• Hotel Booking
• Banquet Operations

How To Write Your Skills Section On a Hotel Manager Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Hotel Manager Resumes

This word cloud highlights the important keywords that appear on Hotel Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Other sales resumes, director of sales.

Sales Manager

• Business Development Resume Guide
• Account Manager Resume Guide
• Account Executive Resume Guide
• Retail Resume Guide
• Sales Manager Resume Guide
• Sales Associate Resume Guide
• Operations Manager Resume Guide
• Supply Chain Resume Guide
• Real Estate Agent Resume Guide
• Sales Engineer Resume Guide
• Copywriter Resume Guide
• E-Commerce Resume Guide
• Advertising Resume Guide
• SaaS Resume Guide
• Merchandising Resume Guide
• Fundraising Resume Guide
• Buyer Resume Guide
• Director of Sales Resume Guide

Hotel Manager Resume Guide

• Sales Coordinator Resume Guide
• Engagement Manager Resume Guide
• Sales Executive Resume Guide
• B2B Sales Resume Guide
• Sales Leader Resume Guide
• VP Sales Resume Guide
• Relationship Manager Resume Guide
• Hotel Manager Resume Example
• Hotel General Manager Resume Example
• Hotel Sales Manager Resume Example
• Tips for Hotel Manager Resumes
• Skills and Keywords to Add
• All Resume Examples
• Hotel Manager CV Examples
• Hotel Manager Cover Letter
• Hotel Manager Interview Guide
• Explore Alternative and Similar Careers

Download this PDF template.

Creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option..

• Have an account? Sign in

E-mail Please enter a valid email address This email address hasn't been signed up yet, or it has already been signed up with Facebook or Google login.

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number. It looks like your password is incorrect.

Remember me

Forgot your password?

Sign up to get access to Resume Worded's Career Coaching platform in less than 2 minutes

Name Please enter your name correctly

E-mail Remember to use a real email address that you have access to. You will need to confirm your email address before you get access to our features, so please enter it correctly. Please enter a valid email address, or another email address to sign up. We unfortunately can't accept that email domain right now. This email address has already been taken, or you've already signed up via Google or Facebook login. We currently are experiencing a very high server load so Email signup is currently disabled for the next 24 hours. Please sign up with Google or Facebook to continue! We apologize for the inconvenience!

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number.

Receive resume templates, real resume samples, and updates monthly via email

By continuing, you agree to our Terms and Conditions and Privacy Policy .

Lost your password? Please enter the email address you used when you signed up. We'll send you a link to create a new password.

E-mail This email address either hasn't been signed up yet, or you signed up with Facebook or Google. This email address doesn't look valid.

Back to log-in

These professional templates are optimized to beat resume screeners (i.e. the Applicant Tracking System). You can download the templates in Word, Google Docs, or PDF. For free (limited time).

   access samples from top resumes, get inspired by real bullet points that helped candidates get into top companies.,    get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

Writing an effective resume has never been easier .

Upgrade to resume worded pro to unlock your full resume review., get this resume template (+ 4 others), plus proven bullet points., for a small one-time fee, you'll get everything you need to write a winning resume in your industry., here's what you'll get:.

• 📄 Get the editable resume template in Google Docs + Word . Plus, you'll also get all 4 other templates .
• ✍️ Get sample bullet points that worked for others in your industry . Copy proven lines and tailor them to your resume.
• 🎯 Optimized to pass all resume screeners (i.e. ATS) . All templates have been professionally designed by recruiters and 100% readable by ATS.

Buy now. Instant delivery via email.

  instant access. one-time only., what's your email address.

I had a clear uptick in responses after using your template. I got many compliments on it from senior hiring staff, and my resume scored way higher when I ran it through ATS resume scanners because it was more readable. Thank you!

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

Hotel Manager Resume Examples and Templates

This page provides you with Hotel Manager resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Hotel Manager resume.

What do Hiring Managers look for in a Hotel Manager Resume

• Hospitality Expertise: In-depth knowledge of the hospitality industry, including hotel operations, guest services, and industry trends.
• Leadership Skills: Strong leadership abilities to manage hotel staff, set service standards, and ensure a positive guest experience.
• Customer Service Focus: A commitment to providing exceptional customer service and addressing guest concerns promptly and effectively.
• Financial Acumen: Proficiency in managing budgets, revenue, and expenses to ensure the hotel's financial success.
• Problem-Solving: The capability to identify and resolve operational challenges, maintain guest satisfaction, and ensure a smooth operation.

How to Write a Hotel Manager Resume?

To write a professional Hotel Manager resume, follow these steps:

• Select the right Hotel Manager resume template.
• Write a professional summary at the top explaining your Hotel Manager’s experience and achievements.
• Follow the STAR method while writing your Hotel Manager resume’s work experience. Show what you were responsible for and what you achieved as a Hotel Manager.
• List your top Hotel Manager skills in a separate skills section.

How to Write Your Hotel Manager Resume Header?

Write the perfect Hotel Manager resume header by:

• Adding your full name at the top of the header.
• Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
• Add your current Hotel Management position to the header to show relevance.
• Add your current city, your phone number and a professional email address.
• Finally, add a link to your portfolio to the Hotel Manager resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.
• Bad Hotel Manager Resume Example - Header Section

Rayna 682 Fifth St. South Plainfield, NJ 07080 Marital Status: Married, email: [email protected]

• Good Hotel Manager Resume Example - Header Section

Rayna Walton, Plainfield, NJ, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]

For a Hotel Manager email, we recommend you either go with a custom domain name ( [email protected] ) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Hotel Manager Resume Summary?

Use this template to write the best Hotel Manager resume summary: Hotel Manager with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Hotel Manager Resume Experience Section?

Here’s how you can write a job winning Hotel Manager resume experience section:

• Write your Hotel Manager work experience in a reverse chronological order.
• Use bullets instead of paragraphs to explain your Hotel Manager work experience.
• While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Hotel Manager).
• Use action verbs in your bullet points.

Assistant Hotel Manager Resume Example

Assistant Hotel Manager

• Collaborating closely with the Hotel Manager to ensure the day-to-day operations run smoothly.
• Serving as the main point of contact for all service providers, such as Housekeeping and maintenance, while monitoring stock levels and costs. Overseeing inventories as per guidelines and assisting in the preparation of monthly closings.
• Ensuring the implementation, execution, and enhancement of AMX quality standards, while adhering to provided guidelines.
• Holding responsibility for the Front Office team, including recruitment and team member development, in partnership with the Human Resources department.
• Motivating staff, creating a pleasant and safe work environment, and fostering effective teamwork within the team.
• Leading regular individual and team meetings, promoting skill and knowledge development through training and on-the-job exchanges.
• Ensuring that all work equipment is maintained in good condition and that the necessary information is readily available.

Hotel Manager Asisstant Resume Example

Hotel Manager Asisstant

• Ensure effective task planning and distribution among all employees at your establishment.
• Conduct regular checks on tasks performed by department heads and all employees, including maintenance, cleanliness, reservations, and customer service.
• Ensure compliance with reception and cleanliness standards for the establishment's category, as well as adherence to the standards of the affiliated brand, and provide excellent customer management.
• Actively address reservations identified in periodic reports from the control office, reservations issued by the police headquarters during safety commissions, and any other actions related to compliance.
• Perform minor repairs when possible; otherwise, arrange for service providers to address maintenance issues.
• Manage the preparation and execution of various quality controls related to the establishment's operations.
• Facilitate internal meetings and maintain communication with customers.
• Lead recruitment efforts, provide training, motivate, supervise, offer guidance, and promote the development of your team.
• Conduct semi-annual and annual assessment interviews with your direct employees, set objectives, and support them in achieving their professional goals.
• Oversee the welcoming and integration of new staff members.

Hotel Manager Resume Example

Hotel Manager

• Collaborated with all Head of Departments to oversee various aspects of hotel management.
• Managed and provided training to the Front Office Staff, ensuring their competence and professionalism.
• Ensured the delivery of exceptional and friendly guest services.
• Implemented standard operating procedures in alignment with brand standards and legal requirements.
• Enhanced and streamlined communication processes between the Front Office and other hotel departments.
• Strategically adjusted room rates to optimize revenue per available room and implemented effective upselling programs.
• Addressed maintenance issues, staff shortages, equipment needs, and oversaw renovation projects.
• Maintained 24-hour availability for on-call support to address urgent problems and emergencies.
• Took overall responsibility for managing the hotel's operations, ensuring its smooth and efficient functioning.
• Overseeing all aspects of hotel operations, including sales and marketing.
• Implemented a balanced scorecard approach to long-term strategic planning.
• Provided strategic and operational support and mentoring to Heads of Departments (HODs).
• Successfully promoted two internal staff members to HOD positions.
• Fostered a culture of customer service excellence among hotel staff, leading to improved customer satisfaction scores.

Hotel Manager Assistant Resume Example

Hotel Manager Assistant

• Developed and retained expertise in customer service.
• Acquired reservation management skills.
• Enhanced my understanding of sales techniques and marketing strategies.
• Developed creative problem-solving abilities.
• Assisted the general manager during periods of increased autonomy and accountability.
• Improved my oral and written communication skills through interactions with clients and guests.
• Gained experience in report writing, including detailed descriptions for the HR department.
• Assisted the hotel manager in overseeing daily operations.
• Engaged with customers to resolve issues and address concerns using lean management techniques.
• Developed an understanding of regulatory and industry standards related to construction and safety.
• Recruited, trained, and supervised staff members.
• Managed budgets and financial records.
• Planned maintenance work, events, and room bookings.
• Addressed customer complaints and queries.
• Promoted and marketed the business.
• Ensured compliance with health and safety legislation and licensing laws.
• Managed procurement activities, including buying, supplier management, and price negotiations.
• Monitored safety and regulatory compliance.
• Planned and supervised employees.
• Developed relationships with regular customers to promote top customer service standards.
• Set up hotel operations, including staff training, procurement, and room inspection. Coordinated with contractors and suppliers to meet the opening date.
• Successfully completed Critical Path items for all departments.
• Responsible for maximizing revenues and achieving budgeted EBITDA.
• Prepared property budget and forecasts.
• Set goals, conducted competitive surveys, managed reservations, and compiled reports.
• Conducted coaching and counseling sessions, performance evaluations, and prepared documentation for performance improvement plans and disciplinary actions.
• Prioritized guest satisfaction and ensured hotel and guest safety and security.
• Implemented preventive maintenance, risk management, and crisis management protocols.

Pool and Hotel Manager Resume Example

Pool and Hotel Manager

• Managed room bookings and reservations through various channels, including booking.com and phone calls.
• Worked with documents related to guest reservations and payments.
• Registered individuals and groups interested in swimming training or aqua fitness.
• Conducted cleanliness checks of rooms to ensure they met quality standards.
• Provided information to guests regarding available services and pricing.

Top Hotel Manager Resume Skills for 2023

• Hotel Operations Management
• Guest Services Management
• Revenue Management
• Staff Supervision and Training
• Hospitality Industry Knowledge
• Customer Service Excellence
• Budgeting and Financial Management
• Reservation Systems (e.g., PMS)
• Room Inventory Management
• Housekeeping and Maintenance Coordination
• Front Desk Operations
• Food and Beverage Management
• Event and Banquet Planning
• Inventory Control
• Sales and Marketing Strategies
• Online Reputation Management
• Quality Assurance and Standards Compliance
• Hospitality Software (e.g., CRS, RMS)
• Contract Negotiation and Vendor Management
• Employee Scheduling
• Staff Recruitment and Retention
• Guest Relations and Problem Resolution
• Health and Safety Compliance
• Facility Maintenance and Upkeep
• Pricing and Rate Strategies
• Concierge Services
• Employee Training and Development
• Marketing Campaigns and Promotions
• Social Media and Online Presence
• Customer Feedback Analysis
• Revenue Forecasting
• Performance Metrics and KPIs
• Energy Efficiency Initiatives
• Property Inspections
• Staff Motivation and Recognition
• Crisis Management and Response
• Event Coordination and Planning
• Food Safety and Hygiene
• Sustainable Practices
• Menu Development and Pricing
• Multilingual Communication
• Hotel Security Protocols
• Market Research and Competitor Analysis
• Public Relations
• Customer Loyalty Programs
• Restaurant and Bar Operations
• Property Renovation and Refurbishment
• Accessibility Compliance
• Customer Surveys and Feedback
• Cultural Competence

How Long Should my Hotel Manager Resume be?

Your Hotel Manager resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Hotel Manager, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

Copyright © 2024 Workstory Inc.

Select Your Language:

• Hospitality Management Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Hospitality Management Resumes:

• Develop and implement strategies to increase customer satisfaction and loyalty
• Create and manage budgets for hospitality operations
• Develop and implement marketing and promotional campaigns
• Monitor and analyze customer feedback and trends
• Manage staff recruitment, training, and development
• Oversee the day-to-day operations of the hospitality business
• Develop and maintain relationships with vendors and suppliers
• Monitor and analyze financial performance of hospitality operations
• Ensure compliance with all relevant laws and regulations
• Develop and implement policies and procedures for hospitality operations
• Analyze customer data to identify opportunities for improvement

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Hospitality Management Resume Example:

• Developed and implemented a customer loyalty program, resulting in a 25% increase in repeat business and a 10% increase in customer satisfaction scores.
• Managed a team of 20 staff members, implementing a comprehensive training program that improved employee performance by 15% and reduced turnover by 20%.
• Implemented cost-saving measures, including negotiating contracts with suppliers and optimizing inventory management, resulting in a 10% reduction in operational costs.
• Developed and executed a marketing and promotional campaign that resulted in a 30% increase in bookings and a 20% increase in revenue within a six-month period.
• Implemented a performance tracking system to monitor and analyze customer feedback, leading to a 15% improvement in overall customer satisfaction scores.
• Managed a budget of $1M, effectively allocating resources and reducing expenses by 10% while maintaining high-quality service standards.
• Implemented a data-driven approach to analyze customer data and identify opportunities for improvement, resulting in a 15% increase in upselling and cross-selling revenue.
• Developed and implemented standardized policies and procedures for hospitality operations, ensuring compliance with all relevant laws and regulations.
• Established and maintained strong relationships with vendors and suppliers, negotiating favorable contracts and reducing costs by 10%.
• Customer Relationship Management
• Team Leadership and Management
• Budget Management
• Strategic Planning and Execution
• Marketing and Promotions
• Performance Tracking and Analysis
• Data Analysis and Interpretation
• Policy Development and Implementation
• Vendor and Supplier Relationship Management
• Contract Negotiation
• Inventory Management
• Cost Reduction and Efficiency Improvement
• Compliance with Laws and Regulations
• Customer Loyalty Program Development
• Staff Training and Development
• Quality Assurance and Control
• Revenue Generation Strategies
• Upselling and Cross-selling Techniques
• Resource Allocation
• Hospitality Operations Management.

Top Skills & Keywords for Hospitality Management Resumes:

Hard skills.

• Revenue Management
• Budgeting and Financial Analysis
• Sales and Marketing Strategies
• Customer Service and Satisfaction
• Event Planning and Execution
• Food and Beverage Management
• Quality Control and Assurance
• Risk Management
• Data Analysis and Reporting

Soft Skills

• Leadership and Team Management
• Communication and Presentation Skills
• Collaboration and Cross-Functional Coordination
• Problem Solving and Critical Thinking
• Adaptability and Flexibility
• Time Management and Prioritization
• Empathy and Customer-Centric Mindset
• Decision Making and Strategic Planning
• Conflict Resolution and Negotiation
• Creativity and Innovation
• Active Listening and Feedback Incorporation
• Emotional Intelligence and Relationship Building

Resume Action Verbs for Hospitality Managements:

• Implemented
• Collaborated
• Streamlined
• Coordinated
• Communicated

Generate Your Resume Summary

Resume FAQs for Hospitality Managements:

How long should i make my hospitality management resume, what is the best way to format a hospitality management resume, which keywords are important to highlight in a hospitality management resume, how should i write my resume if i have no experience as a hospitality management, compare your hospitality management resume to a job description:.

• Identify opportunities to further tailor your resume to the Hospitality Management job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Hospitality Managements:

Hospitality manager, hotel operations manager, director of restaurant operations, airbnb property manager, commercial property manager, regional property manager, residential property manager, assistant property manager.

Resume Builder

• Resume Experts
• Search Jobs
• Search for Talent
• Employer Branding
• Outplacement
• Resume Samples

Hotel Manager Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the hotel manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Create, update and ensure timely awareness of the hotel’s business continuity plan as well as its emergency and crisis management plans
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation
• Maintain direct contact with and monitor the development of management trainees
• Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
• Make proposal to General Manager regarding turnover, promotion and salary increase for employees
• Participates in the development of the annual marketing, sales and yield management plans and strategies
• Ensures highest level of guest satisfaction by providing within corporate standards quality guest services and amenities
• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community
• Manages the functions of all hotel personnel through supervision of hotel department heads
• Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programs as directed
• Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed
• Ensures emergency procedures are practiced and enforced to provide for the security and safety of guest and employees
• Develops recognition programs, advertising and promotional campaigns to obtain greatest market awareness and patronage
• Will currently hold the position of a Hotel Manager or Executive Assistant Manager within a high-end luxury branded hotel
• Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager
• Educate Department Managers and Assistants on an on-going basis as to cost controls and the financial performance of the hotel
• Develop & implement programs that drive improvements in employee engagement and are aligned with the “Make every Interaction Counts” brand service behaviors
• Identify and verify the scope of work, operational impact, budgets, timelines, facility improvements, show quality, labor management and training
• The Hotel Manager as can take on other responsibilities as directed by the General Manager
• Perform other duties as requested by management
• Analyze financials to drive revenues, future profitability, and maximum return on investment
• Ability to develop strong relationships with a variety of personalities and age groups
• Detail oriented with an ability to simultaneously work toward big picture goals and priorities
• Excellent communication skills; able to deliver, receive and act on feedback in an effective manner
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Ability to understand and meet international guest expectations
• Ability to work independently and to partner with others to promote an environment of teamwork
• Is able to handle a fast-paced working environment
• Accountable for IHG fire life safety (FLS) adherence in the hotel
• Is organized and capable of performing multiple tasks

15 Hotel Manager resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, hotel manager resume examples & samples.

• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty
• Standing and moving about the facilities
• Using a keyboard to generate correspondence, reports, etc
• Handling objects, products, and equipment
• Working with Hotel General Manager on setting Annual Departmental Budget, financial plans, outsourcing contracts, annual capital, and cash flow to accurately forecast budgets and achieve required operating results
• Responsible for inventory levels, managing cost per room for supplies and labor
• Develop & implement programs that drive improvements in employee engagement and are aligned with the “Make every Interaction Counts” brand service behaviors
• Overseeing outsource services efficiently and efficiently including Housekeeping, F&B Kitchen
• Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management operations, sales and marketing, or related professional area
• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results
• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy
• Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance
• Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution
• Overseeing and guiding the overall operation of the hotel
• Actively participate in the strategic planning and ongoing development of the hotel, including revenue forecasting and budgeting
• Building and maintaining strong owner relations essential
• Supporting and ensuring the delivery of all hotel committees
• Overseeing the health, safety and security of our guests and colleagues, ensuring the health and safety is top priority
• Lead and support all departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, and appropriate colleague training activities, thus ensuring our shareholders receive their return on investment
• Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Hotels & Resorts Core Standards at all times
• Foster a winning, solution-oriented, engaged work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests
• Direct and support operational needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Engineering, Willow Stream spa and Golf operations are on time, on target and accurate, and all necessary reporting deadlines are met
• Coordinate the planning and implementation of capital projects
• Monitor and act on staffing levels and productivity targets while overseeing Watson utilization
• Update and ensure timely awareness of the hotel’s business continuity plan as well as its emergency and crisis management plans
• Function as a key member of the hotel Executive Committee and leadership team
• Assume the responsibilities of the RVP/General Manager in their absence
• Other duties as assigned by the RVP/General Manager
• 3 years experience as a Division Head or Director of Operations, ideally with International Operations experience
• Proven record to coordinate multiple departments to make gains towards targeted GSI, GOP, EEI results
• Clear working knowledge of budget planning and execution
• Exceptional communication, interpersonal and guest handling skills
• Ability to motivate developing leaders to act as entrepreneurs while innovating guest oriented solutions creatively and profitably
• Self-confident, proactive, and able to prioritize and make effective decisions
• Ability to build strong relationships, interact and influence others at all levels of the organization
• Oversee and direct Food and Beverage, Rooms Division, Engineering, Security and Guest Relations departments
• Participate in directing and controlling Accounting, Sales and Marketing, and Human Resources departments
• Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel
• Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, hiring, employee relations, disciplinary action
• Interface with corporate officers in the execution of corporate goals
• Responsible for establishing and maintaining hotel standards in order to achieve and maintain the “5 star" status
• As a member of the executive team, work closely with other team members in achieving hotel's goals and objectives
• Establish annual objectives for Executives and Department Heads reporting to him or her
• Responsible for employee compliance with hotel policies and procedures. Initiate disciplinary action when appropriate
• Serve as Manager On Duty
• Interact in courteous and professional manner with all guests, staff and community members
• Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties
• Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks
• Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel
• Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints
• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
• Maintain safety and cleanliness of work area
• Experience: Minimum ten years’ hotel experience with at least five years’ experience at the Executive Level and experience in a minimum of three divisions of hotel operations
• Education: Four year college degree or equivalent work experience
• Technical Skills
• Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff.; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to create, implement and monitor hotel and staff’s goals, strategies and policies; ability to converse calmly with irate guests, superiors, subordinates and co workers in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data.; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings
• Carry out all policies and prepare reports established by Highgate Hotels and the Managing Director
• Conduct department head performance evaluations
• Ensure that all employees are trained for their positions to maximize service, productivity and efficiency
• Monitor and manage staffing, while minimizing overtime
• Maximize profits by controlling costs and finding creative ways to improve efficiency and productivity
• Clearly describe, assign, and delegate responsibility and authority for the operation of the various departments under his/her supervision
• Conduct appropriate regularly scheduled meetings and coordinate with the other departments and division heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity
• Work closely with the Executive Chef to ensure that maximize labor productivity is achieved in kitchen and stewarding
• Work closely with the Executive Chef to ensure purchasing compliance is achieved
• Work closely with the Director of Outlets and Banquets to ensure proper beverage inventories are maintained
• Monitor food and beverage inventories to ensure accuracy
• Monitor china, glass, silver, linen and operating supply inventories
• Responsible for managing the storeroom operations
• Work closely with the Executive Chef to ensure proper sanitation at the property is maintained at the highest standards
• Work closely with the food & beverage department heads to ensure hour documentation (punching in/out) and tip reporting
• Conduct regular departmental walk throughs and property inspections
• Ensure all beverage servers are TIPS certified
• Certify that procedures and controls are implemented to ensure maximum profit
• Serve as an Executive Committee Member and be an active contributor at EC meetings
• Lead and motivate a team of management and line staff members that are directed towards the achievement of the hotel's goals, objectives, and mission by developing a culture of training, teamwork, accountability, and empowerment
• Coordinate with the Director of Engineering to ensure the property is maintained and that all mechanical equipment is in good working order; Work closely with the Director of Loss Prevention to ensure the highest standards of safety and security for hotel patrons and employees
• Utilize technology when appropriate to improve customer satisfaction, labor productivity and profitability
• Develop department head level managers for additional responsibility
• Ensure the hotel’s mission and culture is communicated to every associate
• Respond to guest feedback orally and in writing
• Ensure that the hotel meets or exceeds Highgate and IHG brand standards in Guest Love, QA, TripAdvisor, Meeting Scope and AOS
• Participate in the development of short and long term financial and operational goals of the hotel
• Prepare goals for the food & beverage division
• Establish relationships with our Elite Rewards Club Guests
• Be actively involved in identifying and recruiting talent
• Maintain all food & beverage areas in pristine condition
• Interview all job candidates
• Effectively communicate verbally and in written form
• Short and long term forecasting
• Work closely with the sales and catering teams to promote food & beverage revenue generation
• Develop exciting food & beverage promotions
• Address and solve complex problems
• Conceptualize, initiate, implement and manage projects
• Ensure department heads and associates have the proper supplies and equipment
• Ensure department heads hold regular meetings with their associates
• Inspire direct reports and other colleagues
• Oversee divisional matters as they relate to federal, state and local employment and civil rights laws
• Respond to guest correspondence verbally and in writing
• Develop root cause solutions to operational opportunities
• Analyze P&L and GL, respond to variances and use the data to improve profitability
• Effectively and appropriately respond to emergency situations
• Ensure the property is compliant with local, state and federal ordinances and laws
• Ensure the property has appropriate licenses, permits and inspections
• Participate in pre-convention meetings
• Participate in associate events
• Other tasks and duties may be assigned at the discretion of the Managing Director
• Minimum of 5 years Executive Committee experience
• Minimum of 5 years of relevant experience
• College degree preferred but not required
• Basic computational ability
• Advanced knowledge of the principles and practices within the Rooms discipline, including experiential knowledge for management of people and complex problems
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
• Ability to apply supervisory/management soft skills
• Communication skills in terms of the ability to negotiate, convince, sell and influence professionals, employees and/or hotel guests
• High emotional intelligence
• Focus on front office operation, including training, scheduling, daily duties, etc
• Tour the operating departments, daily making adjustments as needed via department heads
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts
• Develop managers for future advancement through competency training and corporate sponsored training programs
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers
• Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff
• Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff
• Be in the public areas during peak times, greeting guests and offering assistance as needed
• Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.)
• Responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service
• Hires, trains, motivates, evaluates, and manages staff, ensuring proper staffing and that employees receive adequate guidance and resources for achievement of job responsibilities
• Manages and coordinates the operation of the front office and Guest Services sections to ensure efficiency and that the best possible service is provided to guests; makes necessary adjustments to ensure proper facilitation of guests' needs
• Ensures that all front office and guest services personnel are properly trained in their duties and that all arriving and departing hotel guests are provided with prompt and courteous service
• Establishes and maintains effective controls to ensure adherence to department procedures; directs the investigation and correction of shortages and errors; recommends changes in procedures, equipment and physical layout to ensure maximum service, efficiency and security of company funds
• Works with department managers in planning for hotel promotions and special events reservations to ensure most strategic room blocks and facilitation of room service to guests
• Assists in preparing the annual budget and operating forecasts; prepares regular and special reports; maintains necessary records and files; recommends changes in room rates as required
• Investigates and resolves customer complaints and comments; follows up with involved supervisors to resolve the matter to the customer's satisfaction
• Maintains established credit policies; takes appropriate action in obtaining payments when guest ledger accounts exceed normal limits, and assists in any collection problems on overdue accounts
• Monitors master key procedures and par inventory level to ensure security and restriction of access
• Demonstrated knowledge of and experience in overall hotel operations
• Knowledge of hotel front desk operations
• Knowledge of hotel computer systems, telephone systems, and effective communications techniques
• Knowledge of statistics
• Aware of the local culture and manage relationships with the owning company
• Ensure optimal compliance with MGallery by Sofitel Brand Standards & Guest Experience
• Responsible for recruiting, developing and training teams in a local environment
• Contribute to the overall business planning and development of the hotel
• Report dierctly to the Cluster General Manager
• Participates in corporate activities and meetings as requested
• Assists in the administration of succession planning
• Participates in and maintains active community relations
• Attends industry meetings and participates in industry organizations
• 4 years+ executive committee experience with 2 years+ at a resort property
• Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
• Experience in managing budgets, revenue proposals and forecasting results
• In-depth knowledge of the hotel / leisure / service sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Union experience
• Working knowledge of Hilton brand and standards
• Fluency in Papiamento
• Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
• Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
• Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
• Ensure full compliance to Hotel operating controls
• Actively involved in the recruitment process of leadership positions within the operating departments
• Previous experience in a senior leadership role, within a similar hotel brand required
• Extensive Hotel operations experience required
• Demonstrated knowledge of budget planning and financial controls
• Ideally with a university degree in Hospitality or Tourism Management
• Minimum 2 years experience as an Executive Assistant Manager in a large scale hotel operation
• Excellent operational, administrative, people management and interpersonal skills
• Oversees the activities of the following departments, and provides leadership and motivation necessary to achieve desired results of guest satisfaction & profitability
• Any and all other duties deemed necessary by General Manager
• Knowledge of the West Hollywood and LA area
• Strong oral and written communication skills; uses effective listening skills as a basis for clear communication
• Able to presents ideas, expectations and information in a concise, well organized manner
• Able to lead and motivate staff
• Able to exert up to 20 lbs of force occasionally and 10 lbs of force frequently
• Confidentiality
• College Degree or equivalent. A minimum of four (4) years’ work experience in Front of House or other hospitality-related businesses. Luxury hotel experience preferred
• Participates in formulating and administering company policies, directing and coordinating all divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives
• Confers with the directors and department heads to review achievements and discuss required changes in goals or objectives resulting from current status and conditions
• Reviews and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures
• Instills a calm, organized approach when interacting in stressful situations; approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
• Four year degree from accredited college or university or equivalent experience in resort-orientated property management or hospitality industry required
• Directs hotel operations in accordance with Radisson Blu’s standards of operations
• Develops and implements operating procedures and standards that support employees’ in their effort to deliver Yes I Can! service and teamwork
• Analyzes business results on a regular basis and takes actions to improve results as appropriate
• Sets objectives for each department and supervises the department manager
• Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action
• Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems
• Communicates and reinforces the vision for Yes I Can! service to employees
• Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
• Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork
• Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee
• Appropriate handle associate issues in conjunction with Human Resources following Crescent policies
• Perform any other job related duties as assigned. Equal Opportunity Employer/Drug Free Workplace EOE/Minorities/Women/Veterans/Disabled
• The ability to coordinate and manage the day-to-day operations of the hotel
• The ability to attend and participate in all Planning Committee meetings and events
• The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary
• The ability to conduct regular tours o the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken
• The ability to meet on a regular basis with all managers, supervisor, and non-management employees
• The ability to monitor all standards in the hotel to ensure they are in place and enforced
• The ability to control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis
• The ability to conduct and or participate in the performance review of all Planning Committee members and the development of any manager assigned as a mentee
• Meet with the Human Resources Director on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees. Able to aid in the development of existing personnel and assist in the recruitment of new employees
• Conduct weekly Operations meetings to discuss operational challenges and opportunities and to improve or maintain an excellent communication flow
• Review and sign all purchase requests, orders and checks to ensure adherence to Corporate purchasing procedures
• Attend functions, social and/or business, to help develop a rapport and to establish credibility within the local community
• Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety
• Maintain a solid working relationship with the Hotel Owners and participate in Owner’s meetings
• Implement action plans to correct problems identifies in Operations Standards Surveys (e.g. Richey and Employee Opinion Surveys)
• Actively participate in all appropriate operations committees such as Energy Conservation Program, Safety Committees, and Recycling
• Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs
• Oversee preventive maintenance programs such as “Perfect Room” initiative
• Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis situation
• Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food and Beverage and Rooms and Engineering
• Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office

Dual Hotel Manager Resume Examples & Samples

• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience
• Reviews financial reports and statements to determine how Operations is performing against budget
• Strives to maintain profit margins without compromising guest or employee satisfaction
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results
• Makes and executes key decisions to keep property moving forward towards achievement of goals
• Excellent administration and IT skills
• Committed to delivering a high level of customer service, both internally and externally
• Previous administrative experience in a fast paced environment
• Develop a strategic operating plan that focuses on continuous process improvements and alignment across Shanghai Disney Resort where applicable
• Observe industry trends and Guest needs and consistently evaluate operational processes. Understands and protects the brand in delivery of product and services
• Lead, develop and set direction for the Operations team, develop and transfer knowledge and skills to team members
• Represent Guest, peer leaders, senior leaders and operational integration
• Influence organizational strategies by contributing information, analysis and recommendations guiding strategic thinking and direction through effective relationships and networking
• Minimum of 7 years of leadership experience
• Strong leadership presence with the ability to develop and lead a diverse team
• Self-directed, with an ability to develop a plan based operational goals, drivers and metrics
• Proven strong interpersonal, partnering, coaching and mentoring skills
• Demonstrated strong organizational, multi-tasking and time management skills with attention to detail
• Demonstrated strong verbal and written communication skills, and strong presentation skill
• Ability to handle multiple demands and competing priorities
• Comfortable working in a matrix organization
• Fluent in English and Mandarin
• Responsible for overseeing and guiding the overall day to day operation of the hotel
• Overseeing the health, safety and security of our guests and colleagues, ensuring the health and safety remains a consistent priority
• Lead and support all departments in the achievement of their financial and operational targets via effective organisational development, policy and procedural development, and appropriate colleague training activities
• Foster a solution-oriented, engaged work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Engineering and Security are on time, on target and accurate, and all necessary reporting deadlines are met
• Support all Hotel Committees
• Function as a key member of the Hotel Executive Committee and leadership team
• Assume the responsibilities of the RVP/Managing Director in their absence
• Other duties as assigned by the RVP/Managing Director
• In conjunction with the Director of Sales, conduct daily WBR meeting
• Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads
• Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts
• Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance
• Attend operational line ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and Banquets)
• Maintain, develop and monitor the effectiveness of the Lobby Ambassador program
• Oversee and assist in the Highgate Hotel’s monthly forecast process as required
• Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP
• Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff
• Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended
• Or a 2-year college degree and at least 5 to 6 years of related experience
• The candidate must have worked in an union, luxury and city property
• Strong Rooms background
• Must have previous experience as Director of Operations and/or Hotel Manager
• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Serve as primary liaison with hotel owners and corporate entities
• Must be willing to work weekends and holidays
• Hotel experience a must
• Sets standards of product and service in Rooms Division and Food & Beverage department
• Ensure that all policies are strictly adhered to
• Develops and enforces sets of procedures and rules & regulation to ensure effective control on revenues & expenses, and cash & credit settlements
• Ensure that the hotel keeps a good image at all times (hospitality rules, cleanliness etc)
• 5 years or more of progressive hotel management experience (typically with Hyatt)
• At least 5 years experience in a senior role in a hotel rooms or food & beverage area
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Maintain communications with Corporate Staff
• Manage the cost effective and efficient operation of the Hotel in order to maximize guest satisfaction, employee engagement and satisfaction
• Actively participate in the strategic planning and ongoing development of the hotel, including revenue forecasting, ensuring the delivery of our environment commitments, overseeing the health, safety and security of our guests and colleagues
• Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Raffles Hotels & Resorts Core Standards at all times
• Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests
• Hotel Manager needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan
• With the respective EC members play a lead role in the management of Rooms and Food & Beverage initiatives
• Work closely with the Controller to ensure labor forecasts are completed to company standard and in line with revenue and service expectations
• Responsible for guest relations and for handling guest response alerts within the require time lines
• Coordinate bi-weekly leadership and weekly divisional meetings
• Monitor and act on staffing levels and productivity targets
• Create, update and ensure timely awareness of the hotel’s business continuity plan as well as its emergency and crisis management plans
• Plan and coordinate events for various celebrations throughout the year, such as, but not limited to, holiday celebrations, cultural festivals (i.e. Eid Aladha, Eid Al Fetar and National Days)
• Hotel Manager will direct and oversee the performance of the Director of Rooms, Director of F&B, Spa Director, Director of Engineering and Security Manager.This includes preparing and conducting the annual LEAD review
• Co-Chair the Hotel’s Environmental Committee
• Oversees all outside partnership relationships connected with services to the guest or colleagues
• 3 years experience as a Division Head, ideally with International Operations experience,
• Bilingual – English and Arabic
• Proven record to coordinate multiple departments to make gains towards targeted GSI, GOP, CES results

Assistant Hotel Manager Resume Examples & Samples

• Hands on management of the day to day operations of the hotel
• Ensure that guests expectations are met and all interactions are of a high standard
• Assist the General Manager and Director of Sales in maximizing hotel revenue
• Perform administrative duties including purchasing, finance and payroll
• Assist with the attraction and retention of talented associates
• Support the General Manager in all areas of managing colleagues including training and coaching them to be their best both personally and professionally
• Relevant degree in Hospitality
• Previous experience as an Assistant Manager in a hotel environment or similar is essential
• Experience in Front Office is preferred but Food & Beverage experience will also be highly regarded
• Ability to work a 24 / 7 rotational roster
• Excellent interpersonal and customer service skills with strong service recovery ability
• Exceptional leadership and people management skills
• Adaptable and able to solve problems quickly
• Minimum of 5 years of experience in the hospitality industry
• Management of hotel or restaurant staff
• Event management an asset
• Experience in Point of Sale applications an asset
• Background in luxury hospitality an asset
• Proven track record of managing a team of staff
• Business communication and reporting skills
• Follows established policies and procedures
• Is able to manage confidential information
• Is supportive of CMH vision, mission and values
• Sets a positive attitude for others to follow
• Prioritizes, and re-prioritizes personal time versus work
• Assists the General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability for the Rooms and Food & Beverage departments
• Focus on F&B Departament - specially to organize social events with high gastronomy
• Is responsible for providing innovation and renewal in the hotel's service offer, with particular focus on meetings and events
• Ensure collaborative, entrepreneurial and collaborative leadership of the talents under your management
• Contribute to the innovation and implementation of differentiated services offered by the hotel, aligned with the concept of the Sofitel Legend brand
• Replaces the General Manager when absent
• Work closely with Front Office Manager, Food & Beverages Manager, Housekeeping Manager, Executive Sous Chef, Tour Director and Guides to run daily operation smoothly and properly
• Report to General Manager on all aspects of operations
• Ensure there is effective communication between all Departments, including the Ground Operations Departments (Yangon, Mandalay & Bagan)
• Maintain employees motivation in the workplace for all with unbiased opinion
• Identifies and develops leadership qualities among employees to guide them toward the path of career enrichment
• Executes and supports Marriott's Brand Standards
• 2-4 years related Marriott experience and/or training
• Knowledge of Marriott FOSSE, MARSHA and HPP systems a plus
• Track record driving and meeting GSS
• Assists the General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability
• Oversee the daily operations of the hotel and residences and provide direction, guidance and support to all Operating Departments (Rooms, Food & Beverage, Engineering, Quality, Security…)
• Is responsible for providing innovation and renewal in the hotel’s guest experience, with particular focus on rooms & F&B
• Conveys the Pullman spirit to guests by playing a “hands-on” role in the hotel, embodying sociability and proximity
• In the absence of the General Manager, the Hotel Manager is responsible for the entire Hotel administration, including coordination with AccorHotels Regional Office and Owning Company
• Reporting to the General Manager of the hotel
• 2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable
• Works with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance
• Prepares and operates within the constraints of the residences’ Annual budget
• Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target resident owner and employees and provides a return on investment
• Provides timely reporting of financial performance and projections to the Board
• Guides the Board on appropriate property management requirements and governance compliance
• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the leadership teams
• Verifies core elements of the service strategy are in place to produce the desired results
• Establishes and maintaining open, collaborative relationships with direct reports and entire operations team. Ensures direct reports do the same for their team
• Adheres to the telephone etiquete
• Demonstrate a passion and proven results for coaching and leading hotel team members to achieve team success
• Demonstrate an ability to use Finance Management Reporting Systems order to make fact based decisions that makes commercial sense and will benefit the profitability and efficiency of the hotel
• Previous hotel finance experience with hotel properties or serviced residences that have over 230 rooms will be preferred due to the complexity of the financial management process. Previous hotel pre-opening experience in finance matters, will be a significant added advantage
• Possess a Degree or Diploma in Finance or Accounting. CA certification will be an added advantage
• A minimum of 6 years or more work experience in a senior role within an international chain hotel finance department and have led a team of finance associates
• Be confident in assisting to nurture the important relationship with the owners. Be responsible for supervising and coordinating owner reporting as required
• Demonstrate a flair to prepare and review all monthly and annual financial statements. Investigate, review and analyze the variance explanations, involving the department managers in this process. Take initiative to manage trouble shooting for respective cost controls and revenue enhancement
• Demonstrate the ability to supervise the Information Technology function. Additionally have a sound understanding of the hotel operational and back office systems as well as Microsoft Office products
• Demonstrate the ability to have a sound understanding of the forecasting system and the tools from Revenue Management to ensure forecasting accuracy is achieved
• Motivate, coach, counsel and discipline all Rooms Division personnel according to hotel standards
• Prepare and conduct all front-of-house Rooms Division interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures
• Develop employee morale and ensure training of Rooms Division personnel
• Ensure sign off of all Service Standards by Position competencies for Rooms division managers. Monitor completion of the Service Standards by Position Training Checklists for hourly staff
• Tour rooms operating departments daily, greeting employees and soliciting feedback
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc
• Complete the monthly reforecast
• Monitor and ensure compliance with SOP’s in Rooms and Loss Prevention
• Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc
• Conduct weekly Rooms Division meeting, including a monthly financial review
• Perform Rooms Managers’ performance reviews according to SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees
• Monitor labor expenses through schedule approval process and ensure budgeted productivity
• Prepare the Rooms Division annual budget, including Laundry, Communications and Other Income
• Monitor proper operation of the P.B.X. console and ensure that employees maintain S.O.P.'s in its use
• Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff
• Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs
• Monitor all V.I.P.'s, special guests and requests
• At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience
• Prior focus on rooms operations a must
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Demonstrate an ability to use Management Reporting Systems in order to make fact based decisions that makes commercial sense and which will benefit the profitability and efficiency of the hotel
• Demonstrate proven experience in overseeing the operations of a club floor or restaurant within a hotel
• Previous hotel experience with hotel properties or serviced residences that have over 230 rooms will be preferred due to the complexity of the guest service process. Previous hotel pre-opening experience in front office and rooms division, will be a significant added advantage
• Possess a Degree or Diploma in Tourism or Business or Hospitality
• Advance working experience with PMS systems (Opera, Reserve, GEM ) will be required for this role, including the use of tools that aid in focusing on guest needs
• A minimum of 6 years or more work experience in a senior role within an international chain hotel room division and have led a team of room division associates
• Demonstrate a flair to review all monthly and annual financial statements. Investigate, review and analyze the variance explanations, with the ultimate aim of managing division expenses
• Demonstrate the ability to have a sound understanding of the sales system and demonstrate commercial sense in order to increase revenue from guest contact areas within the hotel
• Education: Bachelor’s degree in Finance, Commerce or hospitality/ tourism management
• Professional Experience in Hospitality: Progressive experience in Accounting operations in a 5 star luxury property, 2 years of which would have been spent as a Chief Accountant. Certified Public Accountant (CPA) board passer is an advantage. Highly developed analytical and problem solving skills with high regard for detail and accuracy, administrative and interpersonal skills are a must
• Leadership Experience: Demonstrated skills in leading a diverse team with varying degrees of experience and talents Able to teach and inspire team members to be their best everyday
• University degree in hospitality management
• Progressive career in Front Office or Housekeeping in an international hotel with at least 5 years experience in a similar role
• Updated with the latest guest service trends, technologies and best practices and ability to tie this into guest needs and wants
• Possess strong management and leadership capabilities
• Proficiency in Mandarin is a MUST

Assistant to the Hotel Manager Resume Examples & Samples

• Previous experience working within an Operational department or similar environment preferred
• Previous experience in an administrative assistant role preferred
• Pro-active and reliable
• Organized and detailed

Overnight Hotel Manager Resume Examples & Samples

• Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Knowledge of Hilton Honors products & services
• 4 year hospitality degree
• Orlando market experience
• Ensure appropriate and effective focus on business objectives on a day-to-day basis, while contributing to the strategic development and leadership of the hotel aligned with the General Manger’s vision and company goals
• Monitor and action all guest feedback /mystery guest programs (Sterling, InnsQore)
• Communicate regularly with the General Manager to influence the strategy for the hotel in the short and long term
• Make certain that staff are trained to meet demands of existing jobs and developed to take advantage of promotion opportunities, which occur within the hotel/Company
• Be a visible, active member of the community positioning the hotel as a positive contributor in the marketplace
• Two to five years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Control cash and other receipts by adhering to cash handling and recognition procedures in accordance with hotel policies and procedures
• Prepare all required paperwork, including forms, reports and schedules, in an organized and timely manner
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the hotel preventative maintenance programs
• Ensure that all products are received in correct unit count and condition, and deliveries are performed in accordance with the hotel receiving policies and procedures
• Assists and conducts conflict resolution, corrective actions and/or terminations
• Oversee and ensure that employee performance appraisals are completed in a timely manner
• Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements of the hotel, employees and guests
• Schedule labor as required by anticipated business activity while ensuring all positions are staffed when and as needed, and labor cost objectives are met; forecast business and staffing needs
• Ensures nightly and/or weekly, opening and closing side duties are followed
• Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties
• Works with preferred partners and organizations in promoting mutual company growth
• 2-4 years previous experience in hotel management is REQUIRED
• Solid financial skills and the ability to analyze financial statements and modify operations to meet financial goals
• The ability to maintain a "sense of urgency" attitude for the completion of responsibilities/tasks
• Superior organizational and follow up skills with extreme attention to detail
• A proven track record in delivering strong results within a large hotel of more than 300 rooms within the Asia market
• An internationally recognised Bachelor’s degree or equivalent in Hotel Administration or Business Administration
• A strong operational background in rooms division is preferred
• Proven exposure to, and ability in effectively managing and influencing owners and internal stakeholders at various levels
• Successful track record in managing and growing talent within large multicultural teams
• Excellent eye for detail and the ability to think outside of the box to deliver luxury and consistent experiences to all guests including high profile dignitaries, celebrities and VIP's

Eam-hotel Manager Resume Examples & Samples

• Anticipate Guests needs
• Maintain a high level of knowledge which might affect the Guest experience
• Demonstrating a ‘Service’ attitude
• Taking appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
• Review and update existing standards to ensure competitiveness
• Monitor industry trends, take appropriate action to maintain competitive and profitable operations
• Work with other Executive Committee members and keep them informed of F&B issues as they arise
• Coordinate and monitor all phases of Loss Prevention in the F&B department
• Organize and conduct department meetings on a regular basis
• Monitor quality of service and product
• Cooperate in menu planning and preparation
• Ensure timely purchase of F&B items, within budget allocation
• Ensure departmental compliance with SOP’s
• Ensure the training of department heads on SOP’s, report preparation, technical job tasks
• Attend and/or conduct departmental and hotel training (CARE, One to One), etc
• Conduct and/or attend all required meetings, including pre-convention and post-convention meetings
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Is responsible for the entire hotel operations
• His / her scope of responsibilities covers the financial results (revenues, cost of sales, payroll & related expenses, other expenses, departmental incomes, gross operating income (if notified), cash flow, new & replacement investments), adherence to standards of product and service, management of human resources, and Sales & Marketing strategy. Keeps the General Manager updated on the hotel situation
• Is responsible for the quality of the product, and to continually improve it to satisfy and surprise the Guests
• Ensure the Hotel follows the established Sofitel standards with consistency, reflected in the brand audit. Optimizes the operating profit by permanent control of every account of the statement
• Is directly responsible to the General Manager. In the event of the absence of the General Manager, the HM is responsible for the entire Hotel operation. He/she will thus be liable in answering to the Owning Company as well as the Corporate Office
• Front Office
• Restaurant Operations
• Security Department
• Responsible for the overall operation of the resort during the overnight hours, ensuring operations run smoothly and efficiently in all departments
• Provide leadership, training and motivation for the overnight staff while ensuring compliance with company policies and procedures
• Make regular rounds of all operating departments ensuring guest service delivery, cleanliness, security and efficiency
• Monitor and assess service and satisfaction trends, soliciting guest feedback regarding resort facilities and services and taking corrective action to solve deficiencies
• Meet and greet guests and respond to guest needs and/or concerns, handling to resolution. Ensure total guest satisfaction and escalate any outstanding guest inquiry or concern that may require additional monitoring or follow-up
• Assist in operational areas as needed
• Coordinate and resolve emergency situations
• Conduct daily resort and unit inspections to ensure housekeeping and maintenance standards are met
• Maintain safety and security of the resort for guests, owners, and employees
• Provide written documentation of issues and activities from shift to the General Manager, Executive Committee and Front Office Manager
• Attend all scheduled meetings where presence is required
• Comply with all company policies and standard operating procedures
• Participate in property recognition programs
• Encourage and model a professional and Bee the Difference attitude at all times
• Excellent communication skills especially in English(Chinese is a plus)
• The Hotel Manager will report to the Cluster General Manager
• She/he will lead the hotel opening tasks to meet all MGallery by Sofitel Brand standards and Luxury Guest experience
• She/he will review the opening budget and set the financial commitments for all teams within each departments P&L
• She/he will initiate Sales, Distribution and Digital activities to ensure successful business activity as soon as the hotel is ready to open
• She/he will lead Talent & Culture activities including employee recruitment and employee training in line with Pullman brand standard and service
• She/he will ensure strong and successful relationship with all stakeholders, including owning company, local Authorities and surrounding Community

Related Job Titles

• Resume Builder
• Resume Templates
• Resume Formats
• Resume Examples
• Cover Letter Builder
• Cover Letter Templates
• Cover Letter Formats
• Cover Letter Examples
• Career Advice
• Interview Questions
• Resume Skills
• Resume Objectives
• Job Description
• Job Responsibilities
• FAQ’s

Hotel General Manager Resume Examples

Are you applying for a job as a Hotel General Manager? Writing an effective resume is a critical part of the job search process. By showcasing your experience, accomplishments, and qualifications, you can give yourself a competitive edge and stand out from other applicants. This guide will provide you with tips and tricks on how to craft a compelling resume that will help you land your dream job. With our resume writing examples, you will learn how to tailor your document to the specific requirements of the role and get the attention of recruiters.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

Start building your dream career today! 

Create your professional resume in just 5 minutes with our easy-to-use resume builder!

Hotel General Manager

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced hotel general manager with over 20 years of experience in the hospitality industry. I have extensive experience in customer service, operational management, financial management and human resources management. I have successfully developed and implemented operational and marketing strategies that have driven customer loyalty and increased profitability. I am a highly motivated, goal- oriented individual with excellent organizational and communication skills.

Core Skills :

• Strong leadership skills
• Customer service experience
• Financial management
• Operational management
• Human resources management
• Marketing/Sales strategy
• Organizational and communication skills
• Excellent problem- solving ability

Professional Experience :

• Hotel General Manager, ABC Hotel, 2021- present
• Managed daily operational activities of the hotel and ensure customer satisfaction
• Developed and implemented operational and marketing strategies to increase profitability
• Analyzed financial reports and monitored budgeting while ensuring compliance with state and federal regulations
• Supervised human resources activities such as recruiting, hiring, orientation, training and development
• Developed and implemented procedures to improve customer service
• Maintained strong relationships with vendors and suppliers
• Hotel Manager, XYZ Hotel, 2014- 2021
• Managed daily operations, including budgeting, staffing, customer service and financial reporting
• Directed staff in providing outstanding customer service and resolving customer complaints
• Implemented strategies to improve sales and customer loyalty
• Developed and maintained relationships with vendors and suppliers
• Supervised training and development of staff and monitored staff performance

Education :

• Bachelor of Business Administration, ABC University, 2014
• Diploma in Hotel Management, XYZ College, 2012

Create My Resume

Build a professional resume in just minutes for free.

Hotel General Manager Resume with No Experience

Accomplished and highly motivated professional with 5+ years of customer service experience, a keen eye for detail and a proven track record of leading teams to success. Experienced in leading hospitality operations, developing relationships with customers and maintaining excellence in customer service. Highly effective communicator with excellent interpersonal and problem- solving skills.

• Supervisory experience
• Customer service
• Leadership and team management
• Organizational and decision- making skills
• Adaptability and creativity
• Budgeting and financial management
• Hospitality operations and management
• Strong communication skills

Responsibilities

• Lead, manage, and motivate staff to ensure the highest standards of service
• Ensure that operations run smoothly and efficiently
• Develop and implement systems, policies, and procedures for the hotel
• Maintain a safe, secure, and comfortable environment for customers
• Maximize financial performance and ensure cost- effectiveness
• Create strategies for customer service and ensure customer satisfaction
• Oversee the recruitment, training and development of staff
• Monitor and address customer complaints in a professional manner
• Develop relationships with suppliers and negotiate contracts
• Handle administrative tasks such as scheduling, payroll, and budgeting
• Stay current on industry trends and developments

Experience 0 Years

Level Junior

Education Bachelor’s

Hotel General Manager Resume with 2 Years of Experience

Dynamic General Manager with two years of experience in the hotel industry. Demonstrated ability to develop strategies to optimize operations, streamline processes, and increase customer satisfaction. Proven track record of successfully managing a team of employees, exceeding expectations and meeting deadlines. Possess excellent organizational, communication, and problem solving skills.

• Excellent leadership and management
• Strong organizational and communication skills
• Strategic planning and problem solving
• Process improvement and optimization
• Cost reduction and budget management
• Customer oriented and service minded
• Ability to multitask and prioritize
• Ability to delegate tasks effectively

Responsibilities :

• Responsible for overall management of the hotel operations
• Managed staff and ensured adherence to all company policies and procedures
• Developed and implemented strategies to improve processes and increase profitability
• Maintained open communication with staff, customers, and vendors
• Ensured customer satisfaction by providing quality service and reinforcing customer service standards
• Monitored and managed budget for daily operations
• Coordinated with other departments to ensure smooth operations
• Organized and planned special events and promotional activities
• Developed and maintained relationships with vendors, suppliers, and other partners

Experience 2+ Years

Hotel General Manager Resume with 5 Years of Experience

Experienced Hotel General Manager with 5+ years of experience in the hospitality industry. Proven track record of successfully managing the daily operations, customer service, and financial performance of luxury hotels. Skilled in developing business plans and optimizing the hotel’s revenue streams. Possess a strong eye for detail, excellent organizational and communication abilities, and the ability to create positive working relationships with staff and guests.

• Extensive knowledge of hotel operations, front office, housekeeping, and food & beverage
• Strong budgeting and financial analysis skills
• Capable of meeting deadlines and setting goals
• Motivated, proactive and results- driven
• Proficient in MS Office and business intelligence software
• Excellent interpersonal and communication skills
• Ability to think strategically and meet goals
• Develop and execute actionable plans to maximize customer service, increase revenue, and optimize operational efficiency
• Establish and monitor customer service standards and take corrective action when needed
• Manage hotel staffing needs and develop training plans for hotel staff
• Ensure compliance with all safety and sanitation regulations
• Perform regular reviews of financial performance and prepare detailed budget plans
• Provide leadership and direction to the management team
• Oversee day- to- day operations and ensure the highest level of guest satisfaction

Experience 5+ Years

Level Senior

Hotel General Manager Resume with 7 Years of Experience

Highly motivated and professionally trained Hotel General Manager with 7+ years of experience in hospitality industry. Proven ability to effectively manage all aspects of hotel operations, including budgeting, human resources, customer service, and housekeeping. Experienced in leading teams and collaborating with internal and external stakeholders to ensure operational excellence and maximum customer satisfaction.

• Strategic Planning
• Financial Management
• HR Management
• Customer Service
• Project Management
• Problem Solving
• Directed, planned and coordinated hotel operations to maximize profits
• Implemented strategies to increase customer satisfaction and enhance service delivery
• Developed and implemented effective budgeting and forecasting systems to manage financial resources
• Managed human resources, including hiring, staff training, scheduling, and providing feedback
• Monitored and maintained the quality of services and facilities to ensure guest satisfaction
• Ensured compliance with legal regulations and safety standards
• Resolved customer complaints in a timely and satisfactory manner
• Negotiated contracts with vendors and suppliers to obtain the best services and prices
• Developed and maintained good relationships with external partners and clients

Experience 7+ Years

Hotel General Manager Resume with 10 Years of Experience

Highly motivated and experienced General Manager with 10 years of experience in the hospitality industry. Possesses an in- depth understanding of hotel operations, staff management, financial management, customer service, and strong organizational skills. Proven ability to successfully manage hotel operations and exceed customer service expectations.

• Financial Management: Developing budgets and financial plans, managing expenses, and generating reports
• Staff Management: Recruiting, training, and motivating staff to optimize performance and customer satisfaction
• Operational Management: Overseeing day- to- day operations, coordinating with vendors, and resolving customer issues
• Customer Service: Providing excellent customer service, resolving customer complaints, and cultivating relationships with guests
• Organizational Skills: Proven ability to multi- task effectively and prioritize tasks to ensure business objectives are met
• Manage daily operations to ensure smooth and efficient operations
• Implement and maintain hotel policies and procedures
• Develop and manage hotel budget and financial plans
• Recruit, train, and motivate staff to optimize performance
• Monitor operational activities to ensure compliance with corporate policies and procedures
• Manage customer service and ensure customer satisfaction
• Resolve customer complaints and issues in a timely manner
• Negotiate contracts with vendors and suppliers
• Monitor guest feedback and identify areas of improvement
• Develop marketing and advertising strategies to increase revenue

Experience 10+ Years

Level Senior Manager

Education Master’s

Hotel General Manager Resume with 15 Years of Experience

Seasoned Hotel General Manager with over 15 years of experience in the hospitality industry, offering an extensive background in hotel management, operations, and customer service. A highly organized and motivated individual who is dedicated to providing customers with an exceptional experience and providing the best possible service to ensure they will want to return. Possess excellent problem solving and conflict resolution skills, along with strong leadership and staff management abilities.

• Proven ability to develop and implement successful business strategies
• Great communicator and listener
• Strong organizational and problem solving skills
• Excellent customer service and interpersonal skills
• Knowledge of hospitality industry operations and standards
• Proficient in Microsoft Office suite, PMS systems, and web- based reservations
• Ability to motivate and train staff
• Responsible for overall hotel operations and management
• Set operational goals and policies to ensure customer satisfaction
• Develop strategies to maximize revenue and profitability
• Oversee budgeting, scheduling, and staff training
• Ensure all departments comply with relevant laws and regulations
• Lead and motivate staff to provide exceptional customer service
• Handle customer complaints and disputes
• Assist in the development of marketing strategies
• Perform periodic financial audits and reviews
• Monitor daily operations and ensure safety standards are met
• Ensure hotel is well maintained and up to date with current trends and technologies
• Create and maintain strong relationships with vendors and third party partners

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Hotel General Manager resume?

A Hotel General Manager is responsible for overseeing the operations of a hotel, managing staff and budgets, and ensuring guest satisfaction. A well-crafted resume can help you stand out from the competition and get the job you want. Here are a few key elements that should be included in a Hotel General Manager resume:

• Education: Any relevant educational background should be included, such as a college degree in hospitality or business administration.
• Experience: List any prior experience in hotel management, including the size and number of staff managed, and any budget or project management accomplishments.
• Leadership Skills: Demonstrate your leadership abilities, such as problem solving, decision making, and conflict resolution.
• Customer Service: Describe your ability to interact with guests and maintain high levels of service.
• Knowledge of Hospitality Industry: Indicate your understanding of hotel operations and best practices.
• Computer Skills: Showcase your familiarity with software such as reservation systems and property management systems.
• Teamwork: Detail your ability to collaborate with other departments and work effectively with colleagues.
• Communication Skills: Show your skills in both verbal and written communication.
• Time Management: Demonstrate your ability to meet deadlines and manage staff schedules.

What is a good summary for a Hotel General Manager resume?

A hotel general manager is responsible for overseeing all aspects of a hotel’s operations, including customer service, safety and security, budgeting and staff management. A good summary for a hotel general manager resume should include the applicant’s experience in the hospitality industry, relevant education and certifications, and any other relevant skills that make them a qualified candidate. The summary should also demonstrate the applicant’s ability to manage staff and operations, as well as their commitment to providing excellent customer service. Additionally, the summary should show their knowledge of the latest technologies and systems used in the hospitality industry, such as hotel management software and point of sale systems. Ultimately, the summary should show the applicant is a capable and experienced leader who is committed to delivering the best possible experience to hotel guests.

What is a good objective for a Hotel General Manager resume?

The hospitality industry is highly competitive and the role of a Hotel General Manager is particularly important. A strong and effective resume objective for a Hotel General Manager is essential for ensuring you stand out from the other applicants. A good objective should provide clear evidence of your qualifications, experience, and skills in managing hotels.

Your objective should include the following:

• Demonstrate your qualifications and experience in hotel/hospitality management
• Highlight your customer service, problem-solving, and team management abilities
• Showcase your ability to manage multiple tasks and prioritize accordingly
• Focus on your commitment to customer satisfaction and providing excellent guest service
• Emphasize your commitment to the success of the hotel and its operations

By confidently stating your qualifications, abilities, and commitment to the hotel’s success, you can ensure your resume stands out from the competition. A good objective for a Hotel General Manager resume should not only paint a picture of your experience and skills but also provide a hint of your true personality, allowing you to be memorable to recruiters.

How do you list Hotel General Manager skills on a resume?

No matter what type of hospitality environment you work in, the role of a hotel general manager is essential. General managers oversee the day-to-day operations of a hotel, and they are responsible for making sure guests are comfortable and the property is well maintained. To ensure you get the job you want, your resume needs to clearly show your skills and qualifications. Here are some tips on how to list hotel general manager skills on a resume.

• Highly Organized: As a hotel general manager, you need to be able to manage a wide range of tasks and be able to prioritize them effectively. Show potential employers that you have the organizational skills to handle multiple tasks and keep up with the demands of the job.
• Leadership: Hotel general managers need to be able to lead and motivate staff. Show potential employers that you have the leadership and interpersonal skills to effectively manage staff and ensure they are meeting their job requirements.
• Problem Solving: As a hotel general manager, you will be responsible for resolving conflicts and finding solutions to challenging situations. Show potential employers that you have the analytical and problem-solving skills to handle these situations with ease.
• Customer Service: Hotel general managers need to be able to provide exceptional customer service. Show potential employers that you have the communication and interpersonal skills to make guests feel welcome and help to resolve any problems they may have.
• Financial Management: As a hotel general manager, you will be responsible for managing budgets, tracking revenue and expenses, and ensuring the hotel is running as efficiently as possible. Show potential employers that you have the financial skills to handle these tasks with ease.

By highlighting these key skills on your resume, you can show potential employers that you have the skills and qualifications to be an effective hotel general manager. Remember to customize your resume to fit the job you are applying for, and be sure to showcase your accomplishments and any relevant experience you have. Good luck in your job

What skills should I put on my resume for Hotel General Manager?

When applying for a Hotel General Manager position, you need to make sure you showcase the right skills on your resume. The skills you list should demonstrate your ability to lead and manage a hotel efficiently and effectively. Here are some key skills to consider including on a Hotel General Manager resume:

• Leadership: As a General Manager, you need to be able to lead a team of employees and ensure they are working together efficiently and meeting the hotel’s goals.
• Communication: Good communication skills are essential for a successful General Manager. You need to be able to effectively communicate with your staff, customers, and other stakeholders.
• Problem Solving: You should be able to think on your feet and come up with solutions to any issues that may arise.
• Budgeting: General Managers must have strong budgeting and financial management skills to ensure the hotel is running at peak efficiency.
• Conflict Resolution: As the leader of the hotel, you should have the necessary skills to effectively resolve any conflicts that may arise.
• Strategic Planning: You need to be able to develop and implement creative strategies to improve the hotel’s performance.
• Customer Service: As a General Manager, you need to ensure all customers have a great experience while staying at the hotel, so excellent customer service skills are a must.

By highlighting these key skills on your resume, you can ensure that you stand out from the crowd and show potential employers why you are the right person for the job.

Key takeaways for an Hotel General Manager resume

As a Hotel General Manager, you are responsible for the day-to-day operations and long-term success of a hotel. You must be organized, efficient, and have a solid understanding of the hospitality industry. A cohesive, concise, and comprehensive resume is essential for landing a job as a Hotel General Manager. Here are the key takeaways for an Hotel General Manager resume:

• Highlight Your Management Experience: You should showcase your experience in the hospitality industry, particularly any managerial experience you may have. Outline the different departments you have managed, the number of personnel under your supervision, and any key accomplishments you have achieved.
• Showcase Your Leadership Ability: As a Hotel General Manager, you will be in charge of a large staff, so it is important to emphasize your leadership qualities on your resume. Showcase any skills you have that can help motivate and inspire staff, such as strong communication and problem-solving skills.
• Emphasize Your Financial & Budgeting Skills: As a Hotel General Manager, you will be responsible for the financial operations of the hotel. Make sure to emphasize any financial and budgeting experience you may have on your resume.
• Demonstrate Your Understanding of Hotel Operations: Showcase any knowledge you may have about the hospitality industry, such as property management, food & beverage operations, and customer service.
• Showcase Your Computer Skills: In today’s digital age, computer skills are essential for a Hotel General Manager. Showcase any experience you have with hospitality software, such as property management systems and online booking systems.

These key takeaways can help you create an effective resume that can help you land a job as a Hotel General Manager. With these tips in mind, you can be sure to craft a resume that emphasizes your relevant experience and qualifications.

Let us help you build your Resume!

Make your resume more organized and attractive with our Resume Builder

• Hospitality
• Hotel manager resume examples

Hotel manager Resume examples

3 Hotel manager resume examples found

All examples are written by certified resume experts, and free for personal use. Copy any of the Hotel manager resume examples to your own resume, or use one of our free downloadable Word templates. We recommend using these Hotel manager resume examples as inspiration only, while creating your own resume.

Learn more about: how to write a perfect resume

Hotel manager

Oversaw the operations of a five-star hotel and assigned tasks and responsibilities to hotel staff to ensure a satisfactory experience for guests. Worked with the budgeting department to maintain hotel features and amenities.

• Supervised and trained junior staff.
• Responded to disputes and complaints from guests and worked on resolving issues.
• Inspected rooms and recreation areas and informed housekeeping staff of areas needing upkeep.
• Provided answers to questions posed by guests on services and policies.
• Interviewed potential employees and handled hiring and termination responsibilities.
• Contracted maintenance workers to repair hotel furniture and interior features.
• Maintained hotel restaurant schedules and performed health inspections in cooking and dining areas.

Managed the operations involved in keeping up a four-star hotel and implemented policies and procedures for guests and staff to adhere to.

• Welcomed guests and made accommodations for them.
• Assigned various job duties to housekeeping staff.
• Provided guests with information on food and recreation services.
• Enforced rules for using hotel amenities.
• Listened to complaints from guests and resolved problems.
• Handled cash and credit payments from guests and provided receipts and refunds.
• Reviewed hotel budget and made purchases and investments to enhance hotel facilities.
• Provided and implemented ideas and concepts for attracting guests.

Managed a leading multi-million-dollar luxury hotel with 700 rooms and 120,000 square feet of meeting space. Built and maintained effective customer relationships with all decision-makers and influencers across multi-entity functions. Automated business processes while creating business plans and improving team performance.

• Monitored, analyzed the market, and drove sales to ensure company sales & goals were achieved. Researched potential new markets, maintain existing customer relationships and long-term partnerships.
• Implemented cloud-based Advanced Module of Sales & Event Management system across 5 departments.
• Generated $2M+ room revenue while exceeding RevPAR goals and building exceptional loyal guest relationships.
• Improved bottom-line profitability by negotiating advantageous contracts.
• Easy step-by-step builder
• Professional templates
• Try for free!

Professional resume templates

Make a resume that wins you interviews! Choose one of these professionally-designed resume templates and follow 3 easy steps to complete.

Create a perfect resume in a few minutes

• Field-tested resume templates created by experts
• Powered by Resume.io
• Try now for free!

Free resume templates

• Free for personal use
• Direct download as a Microsoft Word document
• Created by a CPRW certified resume expert
• Optimized for applicant tracking system (ATS) screening

Choosing a correct resume format and template

Resume template

Download our American style resume template. Chronological resume format. Download a functional resume template .

Learn more about the differences between a resume and a CV .

CV template

Download our British/European style cv template. Similar to a resume but more commonly used in Europe, Asia and Africa.

Download cv-template.docx 29.34 KB

Hotel Manager Resume Sample

The resume builder.

Create a Resume in Minutes with Professional Resume Templates

Work Experience

• Maintain a solid working relationship with the Hotel Owners and participate in Owner’s meetings
• Able to aid in the development of existing personnel and assist in the recruitment of new employees
• Implement action plans to correct problems identifies in Operations Standards Surveys (e.g. Richey and Employee Opinion Surveys) Educate Department Managers and Assistants on an on-going basis as to cost controls and the financial performance of the hotel
• Ensure appropriate and effective focus on business objectives on a day-to-day basis, while contributing to the strategic development and leadership of the hotel aligned with the General Manger’s vision and company goals
• Implements and manages hotel's daily quality process including: goal communication, staff member empowerment, compliance to Product and Performance, service recovery and problem prevention. Disseminates feedback from comment cards, guest satisfaction and service failure measurements and coaches accordingly
• Visually observe staff performance and conduct various evaluations such as room inspections, coordinate action plans in areas found deficient. Track progress follow-up to ensure all areas meet or exceed established standards
• Organize, conduct and/or participate in scheduled meetings held throughout the hotel and coordinate efforts to provide proper follow-up on action items established at each meeting
• Formulate and issue proper responses to guest letters written to the hotel. Investigates incidents detailed within letters with the appropriate departments, takes corrective action if necessary, writes back to the guest with the results of the investigation and offers a possible solution
• Coordinate all assignments delegated from the General Manager's office and follow-up on successful completion of same
• Analyze and approve or reject forecasts and budgets (monthly, annual or five year) based on criteria from the corporation, General Manager, and/or current projects. Review and approve allowances, paid outs, petty cash and employee entertainment checks
• Analyze monthly statement of operations and prepare written comments regarding the monthly statement of operations for the General Manager's review
• Organize and Chair meetings in General Manager's absence, such as staff meeting
• Assist in the administration of succession planning
• Coordinate major capitol projects involving various departments and provide guidance until project completion
• Assist the Hotel Leadership Team in supporting and directing the activities of Rooms and / or F&B Divisions
• Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
• Monitor GSS and respond to guest comments as appropriate
• To coordinate and manage the day-to-day operations of the hotel
• To monitor all standards in the hotel to ensure they are in place and enforced
• To ensure all Four Seasons Hotel Policies and Procedures are followed and all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner
• Represent the General Manager in his absence
• Lead and manage the day to day operations of the Resort ensuring all service standards are followed
• Oversee the operations functions of the hotel

Professional Skills

• Assist in leading capital plans and asset management initiatives, including working with owners to maintain or improve the property’s market leadership position
• Excellent organizational skills and ability to multi-task and prioritize in a fast-paced environment
• Strong communication, coaching, mentoring, negotiation and mediation skills; is able to articulate compelling ideas
• Proven business acumen with good financial and analytical skills (e.g., ability to analyze P&L statements, develop operating budgets, forecast)
• Excellent people management, communication, time management and organizational skills are essential
• Strong organization and people leadership skills
• Proven leadership skills in a hotel/resort environment

How to write Hotel Manager Resume

Hotel Manager role is responsible for leadership, business, analyze, health, mentor, payroll, compensation, trading, accounting, security. To write great resume for hotel manager job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Hotel Manager Resume

The section contact information is important in your hotel manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Hotel Manager Resume

The section work experience is an essential part of your hotel manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous hotel manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hotel manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Hotel Manager resume experience can include:

• Good communication skills (verbal, listening, writing, presentation)
• Good problem solving skills, encouraging new innovations where appropriate
• Hands on leadership skills that fosters a positive Hyatt culture resulting in a team that is inspired to achieve results
• Solid working experience within the Rooms Division
• Experience in evaluating business trends, developing and successfully implementing new operational programs and strategies that enhance business performance
• Strong financial acumen, including operational control systems, budgeting and forecasting techniques

Education on a Hotel Manager Resume

Make sure to make education a priority on your hotel manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hotel manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Hotel Manager Resume

When listing skills on your hotel manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical hotel manager skills:

• Demonstrated business acumen and decisive strategic planning and execution skills to effectively and quickly react to a changing commercial landscape
• Outstanding inter-personal skills and an ability to connect with people at all levels to drive successful relationships
• Possesss strong commercial acumen, with experience in increasing profitability
• Manage multiple priorities and rapid changes, whilst maintaining both the guest and employee experiences
• Establish excellent working relationships with all stakeholders and ensure effective lines of communication
• Excellent experience working in a customer focused environment, preferably in a luxury sector of hospitality environment

List of Typical Experience For a Hotel Manager Resume

Experience for assistant hotel manager resume.

• Dynamic personality with proven leadership skills to motivate, coach and further develop a strong existing team
• Proven leadership skills in a hotel/resort environment ideally
• Clearly demonstrate to guests and colleagues a commitment of luxury service standards through the effective implementation and delivery of LQA Standards
• Self-confident, proactive and able to prioritize and make effective decisions
• Experienced interacting with Hotel owners, whilst managing and delivering expectations

Experience For Overnight Hotel Manager Resume

• Good understanding of procurement functions, pricing strategies as well as sales & marketing methods
• Develop strong relationships with guests including regular and VIP guests while also resolving guest complaints where needed
• A proven track record of building working relationship with the Hotel Owners and leaders throughout the property
• Ensure that meetings are well planned, result-orientated and produce effective outcomes
• Previous experience as an Inn Keeper, General Manager or like role
• Experience in a Forbes 5-star standards environment
• Proven track record of hands on operational leadership with a keen eye for details
• Planning on meeting and upgrading the standards within the hotel

Experience For Eam-hotel Manager Resume

• Providing senior leadership by developing and assuming key management responsibilities
• Managing balanced scorecard performance, implementing and complying with all company policies and brand standards
• Liaising with the DOSM with regards to setting strategy for Rooms and F&B
• Coordinating with the HRD recruitment and training plans
• Overseeing sales and marketing initiatives,
• Responding to guests inquiries and resolving concerns

Experience For Assistant to the Hotel Manager Resume

• Reading, writing and oral proficiency in English and Mandarin language
• Reading, writing and oral proficiency in the English and Spanish language mandatory
• Implementing departmental strategies and action plans in accordance with the hotel’s strategic and sales plans
• Planning yearly revenue targets
• Projecting business opportunities in order to increase revenue
• Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
• Supervising all Rooms Departments
• Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction

Experience For Dual Hotel Manager Resume

• Managing Profitability and Departmental Budgets
• Managing Property Operations
• Working knowledge of hospitality software databases
• Leading Property Operations Teams
• Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting & strategic planning
• Manage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating and hiring
• Contributes in installing and monitoring cash management programmes including inventories and receivables
• Perform various employee functions, including hiring, terminations, counseling and discipline, and employee relations

Experience For Hotel Manager Resume

• Heavy lobby presence meeting and greeting guests. Ensuring initial interaction is positive and guest needs are exceeded
• Assist in leading, directing and managing all hotel
• Adapt quickly to the changing needs of a challenging and exciting environment. Ability to implement innovation is required
• Work alongside the team, leading by example. Monitoring performance and ensuring the team are confident and prepared
• Some knowledge of how to utilize a personal computer for the purpose of storing, developing and analyzing information
• A working commercial understanding including revenue management, ecommerce and sales
• Makes recommendations pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs
• In close cooperation with the InterContinental Hotel Manager supervises the Shared Services divisions: Housekeeping, Engineering, Risk, Quality & Leisure
• Active participation in budgeting and forecasting to maximize hotel revenue and profits
• Monitor ordering, cost, quality and consistency on a daily basis ensuring financial performance and control
• Leads the team through the pre-opening phase ensuring the timely delivery of all standards, on time and on budget
• Provides direction and oversees the operation of all hotel activities, including strategic planning, development, and quality of services
• Answers inquiries pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs
• Acts according to the hotel’s emergency procedures and directs hotel personnel and guests during an emergency
• Attend whatever scheduled meeting which make sense in order to keep informed of what is happening at the hotel
• Is responsible for the perfect functioning of all equipment by establishing a preventive maintenance program
• Serve as multi-department head for Hotel Operations including but not limited to Food & Beverage, Front Office, Spa, Housekeeping, Retail and Rooms Operations
• Assist the Cluster General Manager in directing and coordinating all operational departments
• Responsible for developing and implementing strategies to maximize sales and profits of hotel
• Represent division and hotel with all dealings and opportunities in following Hotel’s Collective Bargaining Agreement
• Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, housekeeping through the capital budgeting process
• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results
• Thorough understanding of profit and loss management, Hotel Operations, marketing and management of activities
• Supervise the front office staff, cash control for agents, staffing, and guest services during the overnight shift
• Maximize hotel profitability by ensuring the team generate revenue opportunities while enhancing efficiencies throughout the operation
• Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc
• Full understanding of Social Media: Facebook, YouTube, Twitter, etc
• Oversee the operations functions of the hotel, including but not limited to Food and Beverage and Rooms Division
• The HM manages all Rotor Lodge departments – Front Desk, Liquor Store, Shop, Bar, Kitchen, Housekeeping and Maintenance
• Regularly updating the Area GM on all operations achievement and key issues
• Monitors applicable laws and regulations, including Health & Safety, and ensures compliance
• Monitors purchasing practices to ensure compliances with IHG® policy and procedures
• Assist overseeing daily work assignments of Front Office staff
• Confidently communicates their vision for the hotel and inspires the team in the delivery of the DoubleTree essence – Simply Welcoming
• Attends and participates in all Planning Committee meetings, operations meetings and events
• Responsible for the day-to-day operation of the front office, housekeeping, PBX, wardrobe and valet

List of Typical Skills For a Hotel Manager Resume

Skills for assistant hotel manager resume.

• Solid experience in a compatible luxury hotel with proven track record in business acumen
• Good communication skills and sense of responsibility
• Proven leadership skills, results oriented
• Broad business view, solid business acumen obtained from a strong understanding of hospitality
• Strong understanding of Yield Management, key revenue metrics and a proven ability to exceed revenue / profit targets
• Possess English language skills both written and oral for guest correspondence and departmental guidance

Skills For Overnight Hotel Manager Resume

• Prior hotel management experience in the Middle East as well as in Europe & US
• Acute business management and sound leadeship skills are essential
• Well rounded experience across all hotel departments with a passion for guest experience and product services with
• Very strong commercial mind-set with strong abilities for revenue generation
• Proven leadership experience in a customer focused environment
• A strong understanding of hotel operations and administration to include, budgeting, forecasting, human resources, sales & marketing
• Proven record of co-ordinating and leading multiple departments to work towards achieving targeted GOP, CES & Guest satisfaction scores
• Demonstrates success in evaluating risks and developing proactive strategies and plans to mitigate business issues

Skills For Eam-hotel Manager Resume

• Proven ability managing P&L's and managing budgets
• Strong financial acumen, with 2 years or more with budgeting and forecasting
• Big energy with a passion for skiing, hiking, and the mountains, as well as a strong appreciation for the CMH culture and legacy
• Good command in speaking Cantonese or Mandarin and fluent in speaking English
• Experience developing standards and operating procedures
• Maintain productivity within the department with effective scheduling and staffing levels

Skills For Assistant to the Hotel Manager Resume

• Proven success in talent management (hiring and development)
• Has demonstrated the ability of building high performance operation teams
• Demonstrates ability to deliver results under difficult trading conditions, and shows capability when faced with complexity and ambiguity
• Is sophisticated and refined, personally involved in creating unique and exceptional experiences
• Experience in the position of Executive Housekeeper/ Housekeeping Manager or Front Office Manager
• Experience in managing a team of 80 or more employees in a 4 or 5 star hotel
• Previous opening experience in Asia Pacific
• Create positive, appropriate, effective and sustainable working relationships with a diverse group of people at all levels in all circumstances
• Experience in the management operations, sales and marketing, or related professional area

Skills For Dual Hotel Manager Resume

• Experience managing owner relationships
• A clear understanding of hotel industry is necessary as well as analytical capabilities, experience in study cases and market research
• Experience in a hospitality EAM or Director of Operations in a 5 star upscale or Luxury setting
• A strong and known reputation within the hospitality industry and an extensive external network of key contacts within the relevant operating market
• Proficient knowledge of MS Office software to include Excel, Word and PowerPoint required, along with experience in Kronos or other timekeeping systems

Skills For Hotel Manager Resume

• Check and monitor staffing in all areas to ensure optimal guest experience
• Experience as Hotell Manager or Director of Operations within a similar quality hotel
• International Experience as Hotel Manager within a similar quality hotel
• Experience as General Manager or Director of Operations within a similar quality hotel
• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates
• Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
• Prepares and operates within the constraints of the residences’ Annual budget
• Hotel Management experience in a similar quality hotel
• Work on a team that is built on mutual respect, collaboration, excellent service
• Experience in a position with similar managerial capacity
• Operations manager / limited service GM with 5+ years of progressive experience in hotel industry
• Able to develop and maintain effective relationships with both internal and external stakeholders
• For Golf and Country Club Hotels: previous experience in the Leisure Market
• Work experience as Assistant Director of Finance or Chief Accountant
• Progressive career in Housekeeping in an international hotel with at least 5 years experience in a similar role
• Front Office Manager or Executive Lounge Manager experience is required
• Has international hospitality work experience
• Strong operational background in either rooms division or food & beverage
• Proven ability to manage and influence multiple owners simultaneously
• Excellent eye for detail and the ability to think outside of the box
• Or more of progressive senior management hotel experience (typically with Hyatt)
• Experience in a senior role in a hotel rooms or food & beverage area
• Previous experience with Labor Relations in an union environment
• Hotel management/supervisory experience
• Large resort management experience required
• Previous experience as a Hotel Manager or Executive Assistant Manager is essential
• Demonstrated ability to deliver the financial goals of the hotel
• 5 star and/or 5 Diamond property experience
• Experience as Front Office Manager and/or Director of Rooms in a 4 or 5 star, 400 rooms or more hotel
• Strong ability to identify and manage emotions in oneself and empathize with the emotions of others
• : 3-5 years of experience in operations e.g.Front Office, Housekeeping, Guest Service and Reservations
• Demonstrates cultural adaptability
• Experience in Asia is an advantage
• A second or third language skill at a spoken level is considered an asset
• Excellent knowledge of core hotel operations and of the luxury hospitality industry
• Display strong work ethic and team work
• : 2-4 years previous experience in hotel management
• Strong background of Food & Beverage operations and concepts in a multi outlet operation with large banqueting facilities

List of Typical Responsibilities For a Hotel Manager Resume

Responsibilities for assistant hotel manager resume.

• Assist Regional Operations/General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations as follows
• Proven track record of success in achieving revenue and service objectives
• Maintain a strong knowledge of local market(e.g.: demand generators, competitor strategy and community impact/involvement opportunities)
• Inspires the team to deliver exceptional customer experiences – every guest, every time
• Operate hotel manually in the event of a system or power failure
• Contract with third-party vendors to consolidate purchasing for operating supplies and FF&E
• Manages service delivery in all areas ensuring excellent service from point of entry to departure

Responsibilities For Overnight Hotel Manager Resume

• Is responsible for providing innovation and renewal in the hotel’s guest experience, with particular focus on rooms & F&B
• Ensure regular & effective communication (e.g. Huddles) with the hotel team to achieve / maintain a high level of trust & engagement
• A strong and developed operational background, preferably in Food & Beverage would be advantageous
• Experience in high volume, high occupancy hotels with large Food and Beverage facilities
• Previous experience in the same or similar role within the Hospitality Industry
• Be comfortable operating with developing processes and procedures and playing a part in establishing ways of working
• Deliver regular rolling forecasts with supporting commercial focus insight back up
• Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
• Fluent in Japanese writing and speaking is required

Responsibilities For Eam-hotel Manager Resume

• Handles owner’s complaints by following the instant pacification procedure and verifying guest satisfaction
• Responsible for overseeing the coordination of group sales and bus patrons
• Review operating expenses and revenue in all Hotel departments
• Oversee the instruction and training of supervisors in procedures and methods to follow in customer relations and general efficiency within their departments
• Communicate with other department managers to provide smooth working relations between departments

Responsibilities For Assistant to the Hotel Manager Resume

• Ensure cleanliness and standards are being maintained in all public areas, guest rooms and corridors
• Provide info to call center on upcoming events and promotions
• Attend operational line ups at least once a week (Housekeeping, Front Desk, Culinary and Banquets)
• Forecasts funding needs and develop budget to reach short, intermediate, and long-range goals
• Participate in financial activities of hotel such as setting room rates
• Develop, maintain, and participate in training programs for staff to ensure efficient operations
• Responsible for safety and security of the asset. Coordinate with security team and all departments to ensure all systems are functioning
• Handles any emergencies that might arise protecting associates, guests and asset in the process. Interact with local authorities as needed

Responsibilities For Dual Hotel Manager Resume

• Assists in serving guests in any service departments as needed
• Familiar with both PMS and POS and through knowledge of Hilton operating systems
• Communicate all information regarding shift activities to proper individuals with notations on actions taken along with required follow up
• Collects in-room dining menu hangers and ensures guest corridors are clear of room service trays and other items
• Develop an empowered team through coaching, leadership and delegation
• Inspire all teams to deliver consistent levels of service within the Novotel Brand and advocate a guest passion while increasing operational productivity

Responsibilities For Hotel Manager Resume

• Some travel is required for training, conferences and recruitment
• Have an opportunity to engage in diverse and challenging work environment
• Previous exposure to Catering and/or Rooms Sales
• Manage the daily hotel operations which includes Rooms, Food & Beverage, and Engineering
• Establish a common purpose working within a highly diverse team
• Responsible for short and long term planning and the management of the operations in the front and back of the house
• Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
• Hospitality related courses such as wine tasting, food preparation, fine cuisine and food safe are an asset
• Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
• Able to resolve conflicts guests, supervisor and employee while demonstrating professionalism always
• Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance
• Is fully accountable for the execution of the operating plan of the hotel and the consistent implementation of brand or regional initiatives
• Reviews financial reports and statements to determine how the hotel / departments are performing against budget
• Creates and maintains customer-driven operations, empowering hotel staff to excel in superior customer care
• Coordinates internal training and development programs
• Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc
• Built a top performing management team
• Develop, implement and monitor team member succession planning to ensure future bench strength
• Oversee any salary, disciplinary or staffing/human resources related actions in accordance with company rules and policies
• On property parking options
• Preferably working knowledge of the Lebanese market
• Successful track record of creating positive associate and customer relations
• Grasp, bend, stoop, push or pull heavy loads, and lift and/or carry or otherwise move packages, boxes, and luggage weighing up to 75 lbs
• Develops and implements operating procedures and standards that support employees’ in their effort to deliver Yes I Can! service and teamwork
• Stand, walk and/or sit while continuously performing job functions for an 8 hour shift
• Complimentary Dry Cleaning
• BC Serving it Right
• High-level proficiency in Microsoft Office including Outlook, Excel, and Word
• Dry cleaning benefits
• Direct and support operational needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan
• Ensure the hotel’s mission and culture is communicated to every associate
• Participates in the development of the hotel’s business strategies

Related to Hotel Manager Resume Samples

Deployment manager resume sample, hotel assistant manager resume sample, hotel general manager resume sample, servicing manager resume sample, manager, enterprise resume sample, mgr capture management resume sample, resume builder.

Hotel Manager Resume Template in Word

Searching for A Template to Create a Formal and Professional Hotel Manager Resume? We Have a Lot Available in Basic and Editable Options for Free Download. Our Simple Yet Impressive Templates Are Editable in MS Word Provide a Printable and Instant Solution, Allowing Job Seekers to Craft a Polished and Tailored Resume with Ease.

• Hotel Banner
• Hotel Billboard
• Hotel Brochure
• Hotel Budget
• Hotel Business
• Hotel Business Plan
• Hotel Catalog
• Hotel Checklist
• Hotel Clerk
• Hotel Contract
• Hotel DL Card
• Hotel Engineer
• Hotel Flowchart
• Hotel Flyer
• Hotel Front
• Hotel Housekeeping
• Hotel Invoice
• Hotel Letter
• Hotel Letterhead
• Hotel Management
• Hotel Manager
• Hotel Manager Cover Letter
• Hotel Manager Resume
• Hotel Marketing
• Hotel Operator
• Hotel Organizational Chart
• Hotel Planner
• Hotel Proposal
• Hotel Receipt
• Hotel Resume
• Hotel Rollup Banner
• Hotel Security
• Hotel Supervisor
• Hotel Voucher

Get Instant Access to 50,000+ MS Word Templates

• Access to 1 Million+ Templates & Tools
• 500,000+ Microsoft 365 Templates including Excel, Powerpoint, Publisher, Outlook & PDF
• Unlimited access to Design & Documents AI editors
• Professionally Made Content and Beautifully Designed
• Instant Download & 100% Customizable

Privacy preference center

We care about your privacy

When you visit our website, we will use cookies to make sure you enjoy your stay. We respect your privacy and we’ll never share your resumes and cover letters with recruiters or job sites. On the other hand, we’re using several third party tools to help us run our website with all its functionality.

But what exactly are cookies? Cookies are small bits of information which get stored on your computer. This information usually isn’t enough to directly identify you, but it allows us to deliver a page tailored to your particular needs and preferences.

Because we really care about your right to privacy, we give you a lot of control over which cookies we use in your sessions. Click on the different category headings on the left to find out more, and change our default settings.

However, remember that blocking some types of cookies may impact your experience of our website. Finally, note that we’ll need to use a cookie to remember your cookie preferences.

Without these cookies our website wouldn’t function and they cannot be switched off. We need them to provide services that you’ve asked for.

Want an example? We use these cookies when you sign in to Kickresume. We also use them to remember things you’ve already done, like text you’ve entered into a registration form so it’ll be there when you go back to the page in the same session.

Thanks to these cookies, we can count visits and traffic sources to our pages. This allows us to measure and improve the performance of our website and provide you with content you’ll find interesting.

Performance cookies let us see which pages are the most and least popular, and how you and other visitors move around the site.

All information these cookies collect is aggregated (it’s a statistic) and therefore completely anonymous. If you don’t let us use these cookies, you’ll leave us in the dark a bit, as we won’t be able to give you the content you may like.

We use these cookies to uniquely identify your browser and internet device. Thanks to them, we and our partners can build a profile of your interests, and target you with discounts to our service and specialized content.

On the other hand, these cookies allow some companies target you with advertising on other sites. This is to provide you with advertising that you might find interesting, rather than with a series of irrelevant ads you don’t care about.

Free Hotel Manager Resume Sample

Boost your chances of getting hired and learn to perfect your next resume with our free, editable Free Hotel Manager resume sample. Copy-paste this resume example at no cost or modify it in any way using our intuitive resume maker.

Related resume guides and samples

How to craft a compelling hotel animator resume

The professional bartender’s guide to writing a perfect resume

How to build a perfect chef resume

Resume guide for landing the concierge job of your dreams

Write the ideal food preparation resume with this quick guide

Write the ideal hotel manager resume with this quick guide

Write the ideal housekeeping resume with this quick guide

How to build a job-winning restaurant manager resume

How to craft a stand-out waitress or waiter resume

Free Hotel Manager Resume Sample (Full Text Version)

Marion hector, resume summary.

Proactive and results-driven Hotel Manager with a demonstrated history of driving revenue growth and expanding clientele. A dynamic leader and collaborative team player with strong communication and problem-solving abilities. Thrives in fast-paced, deadline-driven settings.

Work experience

• Implemented strategies to improve hotel ranking on various Internet platforms, attracting new clients
• Developed and executed innovative business plans, leading a team of 15 employees
• Coordinated sales and marketing activities, assisting in budget management
• Represented hotel at events, built and maintained strategic relationships with partners
• Recognized with Manager of the Year Award for outstanding revenue growth and results.
• Achieved a GPA of 3.98, ranking in the top 3% of the program.
• Actively participated in Business Club, FinTech Society, and TEDx Club.
• Achieved Distinction in the IB Diploma Program, earning Grade 1 (A/excellent equivalent) in all 6 subjects.
• Participated in extracurricular activities such as Computer Club, Debate Club, and Riding Society.

Volunteering

Certificates.

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

Edit this sample using our resume builder.

Let your resume write itself — with ai..

Similar job positions

Food Preparation Housekeeping Animator Concierge Waiter Restaurant Manager Hotel Manager Chef Bartender

Related hospitality resume samples

Related hospitality cover letter samples

Let your resume do the work.

Join 5,000,000 job seekers worldwide and get hired faster with your best resume yet.

Hotel Manager Resume Samples

The hotel manager is involved in planning, coordinating, marketing and administering hotel services that include catering and accommodation services. The job description of the hotel manager varies depending on the size of the organization, but the most common duties listed in the Hotel Manager Resume include – supervising employees of all levels like kitchen staff , office employees, maids, receptionist etc; planning activities , managing budgets, developing efficient marketing strategy, dealing with maintenance issues, inspecting facilities periodically and collaborating with external sources like travel agencies, event planners and suppliers.

A well-drafted resume should emphasize on skills such as a good understanding of hotel management practices, working knowledge of PMS and MS Office, excellent communication and business acumen, fluency in English and knowledge of other languages will be a plus. A degree in hotel, hospitality, business administration or the related field is commonly seen in most of the resumes.

• Resume Samples
• Hospitality
• Hotel Manager

Hotel Manager Resume

Objective : Seeking a position in the Hospitality Industry where my interpersonal skills and wide array of knowledge will be best utilized.

Skills : General Manager, Hotel Manager, Manager Of The Year 2011, Director Of Front Office, Union Hotels.

Description :

• Plan, organize, staff, direct and control the hotel and operate the hotel in the absence of the General Manager following internal, regional and Hilton Standard policies and procedures.
• Develop maximum profits through cost and labor control; maintain the highest standard of services to the guests, including maintenance and cleanliness for the guests' rooms and associated facilities; maintain the highest standards of security for hotel patrons and employees and maintain the highest standards of quality and service in the Food & Beverage Department.
• Carry out all policies and prepare reports established by Hilton and the General Manager; conduct employee performance evaluations as prescribed and ensure that all employees are trained for their positions to maximize service, production and efficiency; control staffing, maximize profits, control costs and ensure the security of the operation.
• Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub-departments under his/her supervision; conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity.
• Direct and coordinate the Rooms Division operations in conjunction with the General Manager to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling, and supervision.
• Direct and coordinate with the Director, Housekeeping to ensure that housekeeping procedures are established to maximize production, regulate linen and housekeeping supplies and to ensure the cleanliness of the facility.
• Certify that procedures and controls are implemented for the laundry operation.

Assistant Hotel Manager Resume

Headline : More than 7 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Skills : Organic baker, Manager.

• Directly contributed to hotel performance by offering expertise, reliability, and continuity in all areas of the hotel management function, successfully improving fiscal performance and profitability annually.
• Employed vast industry experience to create and implement short and long-term strategic plans that effectively marketed and promoted the hotel to the external community, improving revenue growth.
• Planned and executed the implementation and management of a new network computerized reservation and online booking system that improved efficiency and service standards.
• Proactively planned and coordinated the installation and management of the WiFi system that improved Internet access for guests and employees, enhancing client satisfaction ratings.
• Meticulously managed several complex upgrade projects, working closely with contractors and the engineering department to complete projects on time, within budget, and according to specification.
• Devised and delivered comprehensive on-the-job training programs to new and existing staff members in all areas of quality assurance, software, front desk services, and customer service.
• Leveraged proven coaching and mentoring talents to develop an innovative, goal-focused team that worked cooperatively to provide superior standards of service and support to hotel guests.
• Managed the individual and group booking and reservation function, skillfully optimizing room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.

Associate Hotel Manager Resume

Objective : Motivated professional with experience in customer relations, sales and management. Excellent leadership and organizational skills with the ability to work well as an individual or as part of a team. Seeking a challenging position which will provide me with the opportunity to make a difference and to grow professionally.

Skills : Life Licensed, AP/AR , Audits ,Excel, PowerPoint, Outlook, etc.

• Responsible for all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to ownership.
• Leads the executive committee team in the development and implementation of hotelwide strategies.
• Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.
• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer; ensures core elements of the service strategy are in place to produce the desired results.
• Analyzes service issues and identifies trends.
• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Hotel Manager II Resume

Objective : To Leverage my considerable experience working in front office and management capacities. My goal is to develop a professional career within one organization. Longevity is key.

Skills : Excel, InnQuest, Kronos, Intaact, PBX, Microsoft Office, Guest Services, Management, Cash Handling, Training.

• Responsible for maximizing revenue and flow through to GOP and meet or exceed the budgeted EBITA.
• Create property budget, business plan, and forecasts; manage labor and property level expenses to achieve maximum flow-thru to the bottom line.
• Responsible for all fiscal management; reconciling all financial accounts, collection of in-house guests balances, as well as direct bill receivables, commission payments for vendors and issuance of refund checks.
• Monitored inventories of supplies and equipment, ensuring that all purchases are within budget and made from approved vendors.
• Inspected and documented repairs and improvements, ensuring cleanliness and overall appeal or the property.
• Worked directly with a regional sales office to coordinate sales and marketing and meet occupancy objectives.
• Ensured that all guest-related issues are resolved in a timely manner consistent without a brand, its goals, and guests satisfaction objectives.

Hotel Manager III Resume

Summary : Highly motivated and detailed oriented, committed to exceeding all objectives of employer and self. Hands-on professional that enjoys new challenges. Experience Summary: More than twenty-five years of experience in restaurant and banquet management, including personalized customer service, cost control, service and staff development.

Skills : Microsoft Office, Yardi, Customer Relations, Office Management, Operations Management, Human Resources, Administrative Support, Team Building, Employee Relations, Billing.

• Directed daily operations of an independent, mid-sized facility providing nightly, long-term, and contractual lodging with responsibility for guest satisfaction, revenue, occupancy and reservations, cleanliness, and general maintenance.
• Marketed the hotel to a special event facility in close proximity to the property and led tours for prospective guests.
• Evaluated current and planned occupancy levels, seasonal trends, and upcoming special events to determine room pricing and availability.
• Oversaw reservations received from direct calls and provided room availability information to Expedia.
• Negotiated rates with corporate entities related to extended stay contracts.
• Recruited, hired, trained, evaluated, and counseled front desk and housekeeping personnel in accordance with state and federal employment regulations.
• Planned and coordinated a weekly staff schedule to accommodate the ongoing and seasonal needs of the property.
• Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, departures, special requests from guests, and any operational challenges.

Hotel Manager I Resume

Summary : A highly talented Hotel Manager with huge experience in efficiently checking guest in/out of the Hotel. Motivate and give clear direction to all employees. Excellent at identifying potential business in a local market. Responsible for handling operations on a day to day basis. Having a strong ability to understand and carry out instructions. Efficient in handling all the clerical works and strong computer experience with a working knowledge of MS Word/Excel.

Skills : License to carry Firearm , Licensed Security Officer,Certified fork truck driver, Certified Electra-Static painter,has leadership skills.

• Managed and oversaw operations of all departments, Front Desk, Housekeeping, Maintenance, Grounds and Security on a daily basis.
• Managed and monitored all monthly inventor of supplies and equipment for all departments.
• Ensured purchases made were within budget and by approved vendors.
• Ensured all departmential staff was properly trained on all Hotel Property Policy and Procedures.
• Responsible for the hiring, coaching, and discipline of employees Created, implemented, and maintained a work environment that promoted teamwork and enfostered mutual respect, performance feedback, employee recognition, departmental monthly meetings, employee incentives.
• Managed departmental lunch breaks, shift rotations, purchased and ensured all departmental dress code standards and grooming.
• Ensured all front desk employees were trained and efficient with new systems and procedures, developed and facilitated training materials.
• Responded to all emergency situations as needed through property procedures and handled all guest issues and request.

Hotel Manager/Supervisor Resume

Summary : Top notch Manager with experience in day-to-day management of hotel and its staff with accountability for planning, organizing and directing all hotel services.

Skills : Certified Bookkeeper, Trained in Opera, Jonas, DSR Reports, Forecasting, Scheduling, Payroll, Budgets, Purchase Orders, Excel, Microsoft Office.

• Oversaw and directly managed all day-to-day operational activities including staff performance, housekeeping, revenue management and budgeting, maintenance, security, guest service and guest satisfaction.
• Ensured all activities aligned with company goals and objectives.
• Hired, trained, scheduled, managed and monitored staff performance ensuring high service standards and adherence with all company policies and procedures.
• Maintained the highest standards of service, cleanliness, safety and professionalism with guests.
• Leveraged and analyzed performance reports to devise marketing strategies to drive increased business.
• Responded to, and resolved any guest complaints or issues in a timely manner to maintain guest satisfaction.
• Inspected and evaluated property and services to ensure compliance with all regulations and company standards.
• Maintained and managed budget and expenditures, supplies, labor resources, furnishings and renovations and drove operations to meet sales and profit margins.

Junior Hotel Manager Resume

Headline : Highly motivated and detailed oriented, committed to exceeding all objectives of employer and self. Hands-on professional that enjoys new challenges. Experience More than twenty-five years of experience in restaurant and banquet management, including personalized customer service, cost control, service and staff development.

Skills : Phone switchboard, soft hotel program, Microsoft word, Excel, Strategic Planning, Training, Management, Customer Service, Team Building.

• Responsible for the supervision, details and implementation of standards in all hotel departments, front desk, housekeeping and breakfast of a 68 room hotel which includes 4 apartments.
• Provide overall leadership, guidance and direction to the hotels operating team to provide the highest quality in standards and services to all guests.
• Ensures cleanliness and sanitation of the interior and exterior of the hotel.
• Maintains standards as directed by the Clarion Brand.
• Responsible for the hiring, training and evaluation of the hotel staff to include, front desk, housekeeping and breakfast servers.
• Monitors guest satisfaction through contact with guests and the use of feedback on Trip Advisor, Medallia and other such platforms.
• Ensure the accurate and timely completion of all reports and documentation, including schedules, a/r reports, night audit, cash handling and payroll related items.
• Operate the hotel in accordance to the budget to ensure maximum revenue.

Sr. Hotel Manager Resume

Headline : Experienced professional in the customer service industry seeking a position involving responsibility and working as a team member to achieve advancement and growth for the company.

Skills : Microsoft Office, Word, Excel.

• Demonstrating effective managerial skills by proactively taking the lead, ensuring guest experience a memorable stay, and that all Resort's standards are withheld.
• Managing front office/all departments and staff for an AAA Four-diamond resort with 200+ rooms and private villas.
• Resolving guest complaints, responsible for high profile decision-making, analysis, and security.
• Overseeing the execution of hotel reservations, guest check ins, check outs, incoming multi line switchboard, guest calls, concierge duties as well as bellman/valet, guest messages, packages, and guest amenities.
• Promoting resort services with enthusiasm, demonstrating resort's superiority.
• Administrating credit card postings, charge backs, and adjustments.
• Accountable for training all new hires, resulting in a strong guest service team.
• Delivered First-rate customer service, team building, and development.

Restaurant/Hotel Manager Resume

Objective : Energetic natural activator, with excellent motivational and communication skills, very knowledgeable and enthusiastic about resort operations. Provides a hands-on management technique by adapting to challenges and providing the utmost customer service. Tactically cognizant, strategically resourceful, results-oriented and passionate about creating consistency and delivering unbelievable guest experiences.

Skills : Verbal Communication, Computer Literate, Team Player, Business Management, Organized.

• Director for the sleek, stylish and quietly elegant hotel, demonstrated leadership and exceptional customer service to guests, employees, sales accounts, tour operators, local community representatives, vendors and competitors.
• Worked with executive chef and food and beverage director to provide extravagant banquets and also cater cozy conversation circles for the guests.
• Was directly responsible for the operational success of the hotel.
• Led the food and beverage, housekeeping and front desk efforts within the hotel.
• Handled very discriminating guests and their requests.
• Responded to guest concerns and ensured satisfaction.
• Ensured that special events exceeded the guests' expectations.
• Worked directly with the food and beverage manager to respond to hotel events and special occasions.

Hotel Manager/Executive Resume

Summary : Versatile Hotel supervisor trained in hospitality who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of hotel and an unsurpassed worth ethic. Personable Client relationships Team building Relationship building troubleshooting and problem solving Systems implementation Inventory control Multi-unit operations management Flexible Dedicated.

Skills : Hotel Management, Revenue Management.

• Managed day to day hotel operations, directing, organizing and planning all hotel-services Planned and managed accommodations and other hotel services.
• Prepared budgets and financial planning for the hotel.
• Set up a target and achieved sales and profits.
• Observed and monitored employee's performance to make sure that the company rules and regulations are being followed.
• Coordinating with the duties of the front- office manager and resolving problems.
• Maintained daily P&L, labor, and inventory control.
• Responsible for financial analysis, public relations, human resources, accounting, and payroll.
• Increased hotel revenue, profits by usingeffective marketing efforts Solicited feedback through questionnaires to evaluate levels of guest satisfaction.

Summary : Seeking a responsible and challenging position that will utilize my education, experience and problem solving resolution skills while offering the opportunity for personal and professional growth.

Skills : Expert, Excel, Event Planning, Power point.

• Opened up both the Lake Charles and Baton Rouge Pinnacle Properties.
• Responsible for developing an environment that creates excitement for guests and employees.
• Manage, coordinate and direct the activities of hotel operations, Bell Department, Business Center, Concierge, Housekeeping, PBX department, Retail, Room Service, VIP Services, and Valet.
• Hire, train, motivate, evaluate and manage staff to ensure superior guest service in a 995 room resort.
• Work closely with reservations and marketing to control strategic room blocks and the facilitation of room services to guests.
• Inspect hotel rooms to ensure cleanliness and room updates.
• Prepare annual budgets while also maintaining and managing the monthly budget with the Profit and Loss statements.

Table of Contents

Recent posts, download this pdf template., creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option., unlock the power of over 10,000 resume samples., take your job search to the next level with our extensive collection of 10,000+ resume samples. find inspiration for your own resume and gain a competitive edge in your job search., get hired faster with resume assistant., make your resume shine with our resume assistant. you'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want., get noticed with resume templates that beat the ats., get past the resume screeners with ease using our optimized templates. our professional designs are tailored to beat the ats and help you land your dream job..