Shoretel Extension Reassignment
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When a Shoretel user travels to/from multiple offices, how do we set them up to make/receive calls at both locations? Recently I have seen cases where a single user is configured with two separate extensions in the Shoretel system, one at each site. Although this does give them the phone functionality at both sites, this is definitely not the most efficent way to accomplish this task. Not only does having an additional extension license cost the company money, but it also forces the user to keep track of two seperate maiboxes and passwords. It also creates a duplicate name listing for the user in the system directory, only adding to the unecessary confusion A better way of resolving this dilemma is by using the Shoretel Extension Reassignment. This feature allows a user to assign their extension to any other Shoretel phone so that calls will flow to/from their phone just as it does at their “home” phone. When the user is done using that particular phone, they can simply unassign their extension and calls revert back to their “home” telephone. The steps to activate/de-activate the Shoretel Extension Assignment feature are listed below:
REASSIGN EXTENSION TO ANY PHONE
- Enter the extension number you wish to reassign.
- Enter the password for that extension.
- Press Option 7, Mailbox Options.
- Press Option 3, Reassign Your Extension.
- Press Option 1, Assign YourExtension To This Telephone.
REVERT EXTENSION BACK TO YOUR HOME PHONE
- Press# # (twice).
- Press Option 2, Unassign YourExtension.
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- ShoreTel Manuals
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ShoreTel 115 User Manual
- Quick reference (2 pages)
- Quick manual (2 pages)
- Installation (1 page)
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Table of Contents
- Troubleshooting
- Version Information
- Using the Handset
- Using the Speakerphone
- Making a Conference Call
- Using the Intercom
- Redialing and Checking Missed Calls
- Leaving a Message and Message Options
- Adjusting the Ring and Listening Volume
- Answering Call Waiting
- Picking up the Night Bell
- Muting a Call
- Placing a Call on or off Hold
- Transferring a Call
- Parking and Unparking Calls
- Silently Monitoring / Barging in
- Changing Call Handling Mode and Forwarding
- Changing Extension Assignment
- Toggling the Hunt Group Status
- Logging into the Main Menu
- Logging in from Another Extension
- Listening to and Interacting with New Messages
- Sending Messages from Voice Mail
- Viewing Phone Information
- Rebooting Your Phone
- Quick Reference of Common Tasks
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- 1 Getting Started
- 2 Logging in
- 3 Redialing and Checking Missed Calls
- 4 Transferring a Call
- 5 Changing Call Handling Mode and Forwarding
- 6 Viewing Phone Information
- 7 Rebooting Your Phone
- 8 Quick Reference of Common Tasks
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Summary of Contents for ShoreTel 115
- Page 1 ShoreTel 115 IP Phone User Guide...
Page 2: Version Information
Page 3: table of contents, page 5: getting started, page 6: logging in, page 7: phone operation, page 8: redialing and checking missed calls, page 9: paging, page 10: answering call waiting, page 11: parking and unparking calls, page 12: toggling the hunt group status, page 13: voice mail, page 14: sending messages from voice mail.
- Page 15 Mark / unmark urgent Request return receipt Listening to Saved Messages From the Main Menu, you can listen to saved messages by pressing . To interact with saved messages, press any one of the options under “Listening to and Interacting with New Messages” on page 13 (except for option 2). Mailbox Options Press to access various options for your personal mailbox, then press one...
- Page 16 Custom Cancel Reassign extension If you have the proper permission, you can assign your extension to any system phone. The following options are available: Assign the extension Unassign the extension (The phone reverts to the extension originally assigned to it.) Set your password Enter your new password, followed by and repeat to confirm.
- Page 17 Cancel Additional options The following additional options are available: Enable or disable Outlook automated call handling Change e-mail delivery options Disable e-mail delivery Enable e-mail delivery Enable email delivery with voice message attached Mark voice messages heard after e-mail delivery Change agent state Log in and assign extension Log out...
Page 18: Troubleshooting
Page 19: rebooting your phone, page 20: quick reference of common tasks.
- Page 21 Logging Into Voice Mail Voice Mai l + password + Logging Into Voice Mail from + ext. + password + Another Extension Logging Into Voice Mail from an access number + + ext. + password + External Phone Listening to and Interacting with New Messages Replay the Message Save the Message...
- Page 22 Additional Options Log Off Return to Auto-Attendant Hear Mailbox Status...
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The steps to activate/de-activate the Shoretel Extension Assignment feature are listed below: REASSIGN EXTENSION TO ANY PHONE. Press # #. Enter the extension number you wish to reassign. Enter the password for that extension. Press Option 7, Mailbox Options. Press Option 3, Reassign Your Extension. Press Option 1, Assign YourExtension To This ...
In this segment we explore the wonderful world of extension assignments. We provide a detailed look into how to configure your ShoreTel system, what phone mo...
Page 21 ShoreTel IP Phone 230/230g Logging In from an External Phone Do Not Disturb Cancel Reassign extension If you have the proper permission, you can assign your extension to any phone. The following options are available: Assign the extension Unassign the extension (The phone reverts to the extension originally assigned to it.)
ShoreTel IP phone in the ShoreTel Connect system to assign your extension to that phone. See Changing a Phone's Extension Assignment on page 24 for more information. Provisioning a Phone in a ShoreTel Connect CLOUD System When a phone is first added to a ShoreTel Connect CLOUD system, you must first register the phone with the system.
Placing a Call On or Off Hold. Hold To place a call on hold, press the Hold button , or press the call's custom key, if available. On the ShoreTel 265 phone, the custom key blinks orange, at which point you can safely place the handset on hook (or press the speaker or headset button) without ending the call.
Page 27: Changing A Phone's Extension Assignment If your phone and other phones at your site are configured for paging, you can speak a message to be heard on a connected speaker, usually overhead. To use the paging function, your ShoreTel Connect administrator must give you access. Page 28: Picking Up The Night Bell
Step 3 Press to re-assign the extension. Press to assign the extension. • Press to unassign the extension. The phone reverts to the extension • originally assigned to it. You can also use Personal Call Manager or Web Access to unassign an extension. NOTE If you assign your extension to a phone that is normally occupied by another user ...
assign your extension to any phone on the sys-tem. 1 Log in to voice mail from the target phone- an extension other than your own. 2 At the Main Menu prompt, press 7. 3 Press 3 to re-assign the extension. n Press 1 to assign the extension. n Press 2 to un-assign the extension. (The phone reverts to its original extension.)
Press 1 û Assign extension to this telephone. REVERT EXTENSION BACK TO YOUR HOME PHONE. Press the Voice Mail button. Enter your password. Press 7 û Options. Press 3 û Reassign. Press 2 û Log off this telephone. (Extension will go automatically to home phone, once logged off) Back to ShoreTel solutions FAQ Index.
Here is what is happening: A user configures their Communicator software to enable extension assignment, programmed to their cell number. An external caller calls our main office number and enters that person's extension. The ShoreTel system calls the cell phone and the user picks up (I have the setting set to "Accept call by answering."
Shoretel extension assignment works great for cell phones but what if you are sharing your home phone with family member… We have a user who will be working from home. He currently has one house line shared w/ his family. Shoretel extension assignment works great for cell phones but what if you are sharing your home phone with family members?
I do this all the time if I want to connect into customers with auto attendants. External assignment set to number +1 (XXX)555-1212,,,,1234. Havenet tried this yet but worth a shot. English (US) Hey everyone. I'm on ShoreTel 13.3 and have two SG-220T1 switches acting as primary and secondary switches, along with a 24A switch for all my analog ...
Placing a Call On or Off Hold. Hold To place a call on hold, press the Hold button , or press the call's custom key, if available. On the ShoreTel 230 and 230 phones, the custom key blinks green, at which point you can safely place the handset on hook (or press the speaker or headset button) without ending the call.
09-21-2011, 01:11 AM. Reason: Canadian -- HAHA! Oh, OK, I didnt know that the additional phone can also be an external number. Well, then, the difference would be that the additional phone would ring at the same time as the normal phone, while external assignment would only assign the normal extension to the external number. sanandreas.
You want to do this under extension assignment. Open the user in director and go to the Personal Options section. Click "External Assignment and additional phones". Check the box for "Use External Assignment". Put in their external number in the format shown. 6 Spice ups.
ShoreTel system calls you first (at your current Extension Assignment). When you answer that call, the ShoreTel system connects you with the number you are calling. You can then either accept the call by pressing "1" or by answering (depending on your External Assignment Activation setting programmed in your ShoreTel profile Personal Options ...
Speed Dial Extension Custom Keys - Monitored Extension Custom Keys - Speed Dial ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com PN 800-1130-02 Note: You can connect a supported headset into the 265 IP Phone by plugging the headset into the
Our Ceo has 2 extensions. Each phone has both extensions on it, so no matter which one is dialed they both will ring. In Shoretel it is called "Monitor Extension". Set a button on each phone to monitor each others extension. You can specify how it will ring also, from no ring to a delayed ring, to immediate ring.
To place an internal call, press the Headset button and dial the extension. To place an external call, dial the trunk access code, then the phone number. To end a call, press the Headset button again. The figure below shows the information that appears on your ShoreTel 230 IP phone when an outbound call is placed.
ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences. ... Issue with Extension Assignment 07-26-2011, 10:39 AM.
external assignment issues. 08-13-2012, 03:34 PM. Hello, I'm using shoretel director Build 16.43.1410. with several PRIs setup for our VOIP system. If someone turns on external assignment and puts a phone it will work if someone transfers the call internally in our phone system, but if someone dials their extension at the auto attendant it ...
If anyone at the office calls their extension, which in turn rings their mobile phone via the external assignment, the call is better. Unfortunately, many of the calls the placed or received are to individuals with mobile phones, so our emps end up hanging up the call a few seconds into, and calling the individual mobile to mobile - no Shoretel.