client support specialist resume

• Customer Support Specialist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Customer Support Specialist Resumes:

• Respond to customer inquiries via email, phone, and chat
• Troubleshoot technical issues with products or services
• Escalate complex issues to higher-level support teams
• Maintain accurate records of customer interactions and resolutions
• Provide product or service recommendations to customers
• Collaborate with other departments to resolve customer issues
• Monitor customer satisfaction and provide feedback to management
• Participate in training and development programs to improve skills and knowledge
• Assist with onboarding new customers and providing product demonstrations
• Identify and report trends in customer inquiries to improve products and services.

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Customer Support Specialist Resume Example:

• Developed comprehensive customer service strategy to reduce resolution time for on-going customer inquiries by 25%, achieving maximum customer satisfaction.
• Upsold products and services to customers to grow recurring revenue by 15% over 6-month period.
• Reduced customer service calls and inquiries by identifying and resolving 15 known technical issues in online menu from previous month.
• Received 98% positive customer feedback after resolving complex customer complaints in timely manner
• Created automated customer service processes that substantially reduced service delivery time and improved overall customer experience
• Established processes to track customer service inquiries, identifying trends and offering solutions to improve customer service processes
• Attained 95% customer satisfaction across all customer service channels after using personalized service for high-value clients.
• Acquired recognition for creating an innovative Apple Support mobile application to provide customers better access to customer service.
• Successfully managed customer inquiries and improved customer service processes with the introduction of a customer relationship management system.
• Excellent customer service and interpersonal skills
• Ability to use problem-solving and troubleshooting techniques
• Comprehensive understanding of customer service procedures and protocols
• Proficiency in using customer relationship management (CRM) systems
• Demonstrated success in implementing customer service strategies
• Highly developed organization and time management skills
• Proficiency in using various social media platforms
• Proven ability to upsell products and services
• Highly skilled in tracking customer inquiries, trends and feedback
• Exceptional communication and listening skills
• In-depth knowledge of customer service policies and best practices
• Experience in developing customer service applications for mobile devices
• Knowledge and understanding of technical operations and software
• Communication

Top Skills & Keywords for Customer Support Specialist Resumes:

Hard skills.

• Customer Service Software (e.g. Zendesk, Freshdesk)
• Troubleshooting and Problem-Solving
• Technical Support
• Communication Skills
• Multitasking and Time Management
• Conflict Resolution
• Knowledge Management
• Data Analysis and Reporting
• CRM Software (e.g. Salesforce, HubSpot)
• Social Media Management
• Email Management
• Chat Support

Soft Skills

• Communication and Interpersonal Skills
• Empathy and Customer Service Orientation
• Problem Solving and Troubleshooting
• Active Listening and Patience
• Time Management and Prioritization
• Adaptability and Flexibility
• Attention to Detail and Accuracy
• Conflict Resolution and Negotiation
• Multitasking and Stress Management
• Teamwork and Collaboration
• Positive Attitude and Enthusiasm
• Technical Aptitude and Learning Agility

Resume Action Verbs for Customer Support Specialists:

• Communicated
• Collaborated
• Prioritized
• Troubleshot
• Coordinated
• Facilitated
• Investigated
• Streamlined

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Resume FAQs for Customer Support Specialists:

How long should i make my customer support specialist resume, what is the best way to format a customer support specialist resume, which keywords are important to highlight in a customer support specialist resume, how should i write my resume if i have no experience as a customer support specialist, compare your customer support specialist resume to a job description:.

• Identify opportunities to further tailor your resume to the Customer Support Specialist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

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Related Resumes for Customer Support Specialists:

Customer service specialist, customer service associate, customer success analyst, customer success associate, customer service lead, customer service coordinator, customer success specialist, customer service representative.

• • Boosted customer satisfaction by 25% by implementing new protocols for resolving support tickets.
• • Streamlined ticket resolution process, reducing average ticket resolution time by 20%.
• • Trained 15 new customer support specialists in company policies and best practices.
• • Reduced software product returns by 10% by effectively troubleshooting and resolving customer issues.
• • Aided in the development of a new support software which cut down ticket response time by 15%.
• • Consistently recognized as top performer, resolving 80% of tickets in first call.
• • Received 'Most Valuable Employee' for resolving 1000+ customer tech issues within a year.
• • Assisted with the development of 2 internal knowledge base articles per month.
• • Decreased average call length by 10% by utilizing efficient problem-solving strategies.

5 Customer Support Specialist Resume Examples & Guide for 2024

When crafting your customer support specialist resume, focus on your experience with handling customer inquiries. Highlight your proficiency in providing solutions that enhance customer satisfaction. Your resume should also showcase your ability to work with customer support tools and technology. Demonstrate your adeptness in maintaining a calm and professional demeanor under pressure.

All resume examples in this guide

Resume Guide

Simple guide to your customer support specialist resume format, strategies for crafting your customer support specialist resume experience section, customer support specialist resume skills: showcasing both hard and soft skills.

How to properly list your resume's education and certifications

Summary or objective: maximizing the impact of the top third of your resume

Additional sections to amplify your customer support specialist resume, key takeaways.

A major challenge faced by Customer Support Specialists when preparing their resume is effectively showcasing a diverse set of skills, such as communication, technical knowledge, and problem-solving abilities, in a way that stands out to employers. Our guide can assist by providing tailored advice and specific examples on how to structure these skills and experiences compellingly, making your resume more attractive to hiring managers.

Our customer support specialist guide will help you perfect your resume by explaining you how to:

• Alight your customer support specialist resume with the role you're applying for ensuring it will be read by the applicant tracking system.
• Tailor your specific customer support specialist experience to get the attention of recruiters.
• List your relevant education to impress hiring managers.
• Discover job-winning customer support specialist professional resume examples to inspire writing yours.

Recommended reads:

• Customer Success Associate resume
• Customer Service Specialist resume
• Customer Service Supervisor resume
• Client Partner resume
• Customer Service Coordinator resume

Successful customer support specialist resumes all have something in common - candidates invest in a simple resume layout . One that is easy to read, makes a good first impression, and is adapted to their professional experience.

There are three distinct resume formats , which help you focus on different aspects of your resume. Those are:

• A reverse-chronological resume format - puts your most recent experience in the spotlight
• A functional skill-based resume format that makes your transferrable skills the center of attention
• A hybrid resume format - it combines skills and experiences.

What's more, keep in mind that your resume usually goes through an ATS (Applicant Tracker System) (i.e. the software used by companies in the hiring process).

The customer support specialist resumes that suit the ATS:

• incorporate exact match keywords and skills from the job description;
• should be no longer than two pages;
• should be submitted in a PDF format, unless specified otherwise.

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Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Choose a legible, professional font for your customer support specialist resume, such as Arial or Calibri.

Elevate your customer support specialist resume with these essential sections:

• Header: The go-to section for recruiters seeking your contact details, portfolio, or current role.
• Summary or objective: A snapshot of your achievements and aspirations.
• Experience: A testament to your technical and interpersonal prowess.
• Skills: A showcase of your capabilities aligned with the job requirements.
• Certifications/Education: A reflection of your commitment to staying updated in the industry.

What recruiters want to see on your resume:

• Customer Service Skills: Demonstrated experience in customer service, showcasing ability to resolve complaints and keep customers happy.
• Communication Skills: Excellent written and verbal communication skills to interact with customers effectively.
• Technical Proficiency: Knowledge of relevant software, databases, and CRM tools that aid in managing customer communications.
• Problem-Solving Abilities: Strong problem-solving skills with a proven track record of resolving complex customer issues.
• Product Knowledge: Awareness of the company's products or services to provide accurate and detailed support.
• Types of Resumes

When detailing your customer support specialist resume experience , it's essential to pair responsibilities with tangible achievements.

Consider including:

• Key responsibilities, emphasizing their significance to your role, team, or organization.
• Experiences that have fostered your technical acumen or professional growth.
• Metrics that underscore your contributions and successes.
• Challenges you've addressed and the solutions you've implemented.
• Strategies you've devised and their measurable impact on growth.

Your experience section is pivotal in making a lasting impression on recruiters. To inspire you, we've curated real-world customer support specialist examples:

• Provided exceptional customer support via phone, email, and live chat, resolving an average of 50 inquiries daily resulting in a 95% customer satisfaction rating.
• Created and maintained a comprehensive knowledge base of product information and troubleshooting guides, reducing customer wait times by 30%.
• Collaborated with cross-functional teams to identify and resolve technical issues, resulting in a 20% decrease in product defects.
• Assisted in the development and delivery of training materials for new hires, ensuring a seamless onboarding process.
• Managed a high-volume call center environment, handling over 100 customer inquiries per day.
• Implemented a customer feedback system that resulted in a 15% increase in overall customer satisfaction.
• Collaborated with the product team to identify and prioritize customer feature requests, leading to the successful implementation of several key enhancements.
• Achieved a 20% reduction in average call handling time through the implementation of streamlined processes and improved customer service techniques.
• Led a team of customer support representatives, providing coaching and mentoring to improve performance and customer satisfaction metrics.
• Developed and implemented a customer loyalty program, increasing customer retention rates by 25%.
• Collaborated with the sales team to identify upselling opportunities, resulting in a 10% increase in average order value.
• Researched and resolved complex customer issues, escalating to the appropriate departments when necessary, resulting in a 30% decrease in unresolved cases.
• Provided technical support for a range of software products, including troubleshooting issues related to installation, configuration, and usage.
• Collaborated with the development team to investigate and resolve software bugs and glitches, resulting in improved product stability.
• Assisted customers in utilizing advanced features and functionality, enabling them to maximize productivity and achieve their business objectives.
• Conducted remote training sessions for customers, ensuring successful adoption and utilization of software solutions.
• Managed customer escalations by investigating and resolving complex issues, providing timely updates and ensuring customer satisfaction.
• Developed and implemented standardized procedures and best practices to improve overall efficiency and customer service quality.
• Collaborated with the product development team to test and provide feedback on new features and enhancements.
• Achieved a 25% reduction in customer complaints through proactive communication and issue prevention strategies.
• Provided technical assistance to customers via phone and email, troubleshooting hardware and software issues for mobile devices.
• Collaborated with the engineering team to identify recurring product defects and propose solutions for improvement.
• Developed and delivered training sessions to educate customers on device functionalities and best practices.
• Maintained accurate customer records and case notes, ensuring efficient tracking and follow-up on support requests.
• Provided front-line technical support for a cloud-based software platform, assisting customers with system configuration and troubleshooting.
• Collaborated with the development team to identify and resolve software bugs and improve overall system performance.
• Conducted user acceptance testing for new software releases, ensuring quality and reliability before deployment.
• Assisted in the creation of user documentation and knowledge base articles to enhance self-service support options.
• Provide timely and effective customer support via multiple channels, including chat, email, and social media platforms.
• Troubleshoot and resolve complex technical issues related to software functionality, data integration, and API usage.
• Collaborate with internal teams to report and track software bugs, ensuring prompt resolution for customers.
• Deliver personalized product demonstrations and trainings to assist customers in achieving their business objectives.
• Assisted customers in setting up and troubleshooting network devices, routers, and modems.
• Researched and resolved connectivity issues, resulting in a 15% decrease in customer downtime.
• Collaborated with the network engineering team to optimize network performance and prevent service disruptions.
• Provided remote technical support, guiding customers through step-by-step solutions for various network-related problems.
• Managed a team of customer support representatives, ensuring adherence to service level agreements and high-quality customer interactions.
• Developed and implemented customer satisfaction surveys, resulting in a 20% improvement in overall customer sentiment.
• Collaborated with cross-functional teams to identify process inefficiencies and implement solutions for improved workflow.
• Performed regular performance evaluations and provided coaching and training to enhance team members' skills and capabilities.

Quantifying impact on your resume

• Include the number of tickets or customer inquiries you handled daily, as it demonstrates your ability to manage workload efficiently.
• List the percentage by which you increased customer satisfaction, reflecting your direct positive impact on customer experience.
• Mention the time you reduced in solving customer issues, showcasing your problem-solving speed and efficiency.
• Highlight the size of the customer base you serviced, indicating your ability to handle high volumes of customer interaction.
• Feature any reduction in response time you achieved, demonstrating your commitment to quick service and customer satisfaction.
• Showcase the number of product returns or complaints you handled, implying your skills in dealing with complex situations.
• Present the increase in repeat business or customer retention rate due to your efforts, illustrating the value of your role in customer loyalty.
• Chronicle the number or percentage of positive reviews received under your support, indicating how well you interact and satisfy customers.

Addressing a lack of relevant customer support specialist experience

Even if you lack direct customer support specialist experience, you can still craft a compelling resume. Here's how:

• Highlight projects or publications that demonstrate your relevant skills or knowledge.
• Emphasize transferable skills, showcasing your adaptability and eagerness to learn.
• In your objective, outline your career aspirations and how they align with the company's goals.
• Consider a functional or hybrid resume format, focusing on skills over chronological experience.
• Resume Buzzwords
• Resume Action Verbs

The experience section is all about relevancy to the customer support specialist role. Decide on items that will show your expertise and skills in the best possible light.

Your customer support specialist resume should show recruiters your range of skills. List the tools and software you use (hard skills) and how they fit into your daily tasks. But don't stop there. Share the personal traits (soft skills) you've gained from your experiences. Here's how:

• Showcase three top career achievements.
• For each achievement, mention a hard and a soft skill you used.
• Highlight unique skills that set you apart.
• Discuss how your skills improved the workplace or team culture.

Check our list for popular hard and soft skills in the industry.

Top skills for your customer support specialist resume

Product knowledge

Technical support skills

Customer relationship management (CRM) software proficiency

Data entry skills

Troubleshooting capabilities

Knowledge of customer service principles and practices

Written and verbal communication skills

Multitasking abilities

Proficiency in relevant computer applications

Understanding of support processes and procedures

Active listening

Problem-solving

Communication skills

Time-management

Attention to detail

Adaptability

Positive attitude

If you're in the process of learning a pivotal skill for the role, mention this on your resume. It demonstrates initiative while maintaining transparency.

How to properly list your resume's education and certifications

Don't underestimate the importance of your resume education section , as it oftentimes helps you further tailor your resume to the job ad.

When writing your education section:

• Include the most relevant degree you have with information about the institution and dates of start and completion;
• If you're in the process of obtaining your degree, include your expected graduation date;
• Consider leaving off degrees that aren't relevant to the job or industry;
• Add bullet points to show how you gained valuable experience relevant for the job in an academic environment.

When describing your resume certifications , always consider their relevancy to the role.

Use the same format to describe them as you will for your education. If you're wondering what are the best certificates for customer support specialist roles, check out the list below.

Best certifications to list on your resume

• Certified Customer Service Professional (CCSP) - Customer Service Institute of America
• Certified Customer Experience Professional (CCEP) - GAQM
• Support.com Certified Technicians - Support.com
• Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM) - Microsoft
• COPC Certification - COPC Inc.

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

• Major Minor on Resume
• Incomplete Degree on Resume

The top third of your customer support specialist resume is crucial. It's often the first thing recruiters see and can set the tone for the rest of your application.

Whether you choose a resume summary or a resume objective , make it count. The former is great for showcasing career highlights, while the latter balances your achievements with your future aspirations.

Both should be tailored to the role, as there's no universal approach to crafting the perfect customer support specialist summary or objective. Use the examples below as a starting point.

Resume summary and objective examples for a customer support specialist resume

• Seasoned professional with 5 years of experience specializing in customer service and technical support. Renowned for improving customer satisfaction rates at XYZ Corp by 30%. Proficient in CRM tools like Salesforce and adept at conflict resolution, eager to leverage these skills at ABC Enterprise.
• Patient-centered Registered Nurse transitioning into Customer Support, offering a strong background in patient education and health literacy. Familiar with JIRA and Zendesk platforms. Highly praised for effective communication and problem-solving abilities throughout a 7-year nursing career, ready to apply my acquired skills in the tech sector.
• Outstanding communicator with a 6-year marketing background, making a shift into customer support. Lauded for exceptional client retention rates in previous roles due to strong grasp of client needs. Extensive experience with Microsoft Dynamics 365, seeking to utilize my interpersonal skills to improve customer experiences.
• Customer support expert boasting 8 years in the telecommunications industry. Recognized for reducing customer churn by 25% at DEF Telecom. Skilled in utilizing customer feedback to identify areas of improvement, proficient in using tools such as Zendesk and JIRA, aiming to contribute to the customer success team at GHI Limited.
• Recent business graduate with proven leadership skills and thorough understanding of CRM software. Eager to apply academic knowledge and develop a career in customer support. Determined to enhance user experience and satisfaction levels with excellent problem-solving abilities and organizational skills.
• Keen learner with a diploma in Computer Science, looking to start a customer support career. Known for excellent problem-solving abilities and strong communication skills. Excited to use my technical knowledge to assist customers and bolster satisfaction.

To further personalize your resume and showcase a broader spectrum of your professional journey, consider adding:

• Projects that highlight your hands-on experience.
• Awards that recognize your industry contributions.
• Volunteer work that underscores your community involvement and soft skills.
• Hobbies that offer a glimpse into your personality and passions.
• Keep your customer support specialist resume clear and organized with key sections.
• Only include relevant details. Space is limited.
• Support your achievements with both hard and soft skills.
• Detail your experience, focusing on your industry expertise.
• Highlight the most relevant certifications to show your dedication to the field.

Looking to build your own Customer Support Specialist resume?

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Client Support Specialist Resume Sample

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Work Experience

• Delivery of exceptional client service to internal and external clients Requirements
• Coordinate site surveys with IT
• Review install timeline and checklist
• Oversee Web App setup and management
• Provide support and best practices for all TM products
• Troubleshoot system and connectivity issues
• Customer service issues
• Event and manifest issues
• Web App issues
• Review specific issue details from AP Specialists
• Balance Audits/Settlement issues
• Work with central support groups to expedite problem resolution
• Form 5500, 5558, 8955-SSA preparation
• Answer and address issues for clients that call into the web helpline
• Annual Safe Harbor Notice preparation
• Electronically file all incoming asset statements
• Prepare QDROs for mailing
• Plan Document Library creation, as needed
• Assemble Mailings, as requested
• One (1) year of relevant work experience, preferably performing client service functions in a deadline-driven environment
• Attention to detail; multi-tasking and prioritizing skills
• Proficient use of all applicable technology; Microsoft Office software
• Create graphic deliverables, including, but not limited to both employer and employee communication and communication pieces
• Focus on design principles to ensure that the visual impact of any presentation is strong and aligned with client brief
• Work closely with our client solutions teams to advise them on the best approach for communicating credibly using PowerPoint and other visual platforms

Professional Skills

• Provide support to both internal associates as well as our client application users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives
• Demonstrated skills in managing software licenses, and the demonstrated ability in the deployment of software
• Basic networking knowledge/experience, desktop support skills, and/or extensive help-desk or application support experience
• Excellent attention to detail, accuracy and strong multi-tasking skills
• Exceptional communication skills, relationship building, and customer service skills
• Proven ability to analyze, troubleshoot, and multi-task. Strong organization and time management skills
• Has excellent oral and written communication skills and can effectively convey complex ideas to both internal team members and external clients

How to write Client Support Specialist Resume

Client Support Specialist role is responsible for customer, technical, software, computer, organizational, interpersonal, excel, analytical, troubleshooting, microsoft. To write great resume for client support specialist job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Client Support Specialist Resume

The section contact information is important in your client support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Client Support Specialist Resume

The section work experience is an essential part of your client support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous client support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client support specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Client Support Specialist resume experience can include:

• Strong analytic skills and troubleshooting skills
• Excellent communication skills needed to effectively support client over phone and email
• Demonstrates strong math skills
• Excellent organizational skills; ability to prioritize and complete high quality work in a
• Demonstrated strong Client service and interpersonal communication skills
• Excellent organizational skills; ability to prioritize and complete high quality work in a timely

Education on a Client Support Specialist Resume

Make sure to make education a priority on your client support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Client Support Specialist Resume

When listing skills on your client support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical client support specialist skills:

• Strong organizational and time management skills including the ability to multi-task, prioritize, and individually manage a changing workload and schedule
• Effective multi-tasking skills through priority setting and detail oriented
• Technical skills to troubleshoot and identify platform issues to support the customer. Prior experience working directly with customers and technical teams
• Seeking an individual with strong attention to detail skills
• Exhibiting strong computer skills with the ability to understand the technical aspects of the software and its functions
• Experience selling, approving or structuring consumer loans. Influencing, customer service, and problem solving skills

List of Typical Experience For a Client Support Specialist Resume

Experience for client support specialist / inside sales rep resume.

• Strong Customer Service skills & experience
• Excellent trouble-shooting, listening and problem-solving skills
• Strong analytical skills. Some background in finance and/or accounting
• Excellent verbal and written communication skills. Ability to handle ambiguity with grace
• We are in search of a person with good verbal and written communication skills
• Recent graduate who possess excellent problem solving and communication skills
• Has strong communication skills in English
• Training skills necessary to educate employees on the use of hardware

Experience For Client Support Specialist Global Workplace Technologies Level Resume

• Keyboarding skills of 40 to 50 wpm
• Contributes to organization success by accepting new assignments, helping team members, learning new skills, and striving to improve team results
• Exercise technical skills, access available resources and utilize system/desktop tools in resolving and following through on customer’s tax issues
• Exercise technical skills, access available resources and utilize system/desktop tools in resolving and following through on customers’ tax issues
• Experience of building effective working relationships with clients
• Software skills including, but not limited to:MS Windows, PowerPoint, Excel, Brainshark, Publisher
• Comprehend the technical aspects of our software application and effectively communicate internal requests to Engineering staff
• Knowledge of web based skills including HTML and CSS advantageous

Experience For Treasury Management Client Support Specialist Resume

• Problem-solving skills necessary to resolve normal daily operational challenges
• Proven outstanding ability to analyze and define problems, collect data, establish facts, and draw valid conclusions in a technically complex environment
• Proficient PC/Internet skills (Microsoft Office including Word and Excel)
• Thorough problem solving, analytical and follow-up skills
• Has any web development skills (PHP, HTML, CSS, JavaScript, AJAX)

Experience For Associate Client Support Specialist Resume

• Proactively anticipates and effectively responds to client service needs via multiple methods of contact (i.e. phone, email, written correspondence)
• Exceptional customer facing communication skills (written and verbal)
• Experience with SAP, TopTech, and ETRM is strongly desired
• Prior experience in a customer service or support role
• Tremendous interpersonal, written, and verbal communication skills
• Actively manage own knowledge and skills to meet task productivity and quality standards in addition to sharing with the rest of the client support team
• Demonstrated experience in project management and service orientation
• Building strong working relationships with client contacts
• Prioritizing and managing many open cases at one time / Multitask

Experience For Clinical Operations Client Support Specialist Resume

• Ongoing training and skill development
• Ensuring each client receives a superior service experience
• Sharing knowledge across product support teams and leverage shared resources and experience
• Operating System and Software Installation experience
• Working knowledge of Service Now user experience
• Ensuring each of their dedicated clients receives a superior service experience that acts as a differentiator in the commercial banking market
• Good understanding of real-time trading environment, vendors and trading venues

Experience For On-site Client Support Specialist Resume

• Previous experience giving oral presentations, teaching or training other scientists
• Hands on experience, understanding and working knowledge of live video production
• Demonstrate competent use of DDA pricing model for comparisons of TCF pricing proposals vs. competitors
• Provide excellent customer care with knowledge of BondEdge system workflow processes, including moderate understanding of key BondEdge product features
• Experience with system maintenance tasks including Operating System installs and upgrades
• Knowledge/experience in operating system functionality (Linux, Unix, networking, QNX)
• Experience supporting complex software applications
• One year experience in Customer Service and/or Data Processing
• Help to enrich internal knowledge bases and contribute to finding inventive solutions to standardise the client support experience

Experience For Financial Client Support Specialist Resume

• Good understanding of retail and corporate financial markets
• Provide efficient, cost-effective, customer focused issue resolution while maintaining communication with both customers and internal departments
• Experience working in a professional office environment ideal
• Maintain strong knowledge of all eSignal products, pricing and policies as well as promote eSignal products and services
• Strong working knowledge of the Microsoft suite of products (Word, Excel Outlook)
• Experience working in a professional work environment
• Provide an exceptional client experience to customers that are using time-sensitive, mission critical desktop applications

Experience For Ediscovery Technical Client Support Specialist Resume

• Develop strong linkages and relationships with a variety of groups responsible for supporting services
• Contribute to revenue through client retention and by providing excellent customer support
• Provide an exceptional overall experience to clients using time-sensitive, mission critical applications
• Validation, billing accuracy, and implementation of complex orders
• General office experience, which includes accounting and/or accounts payable
• Experience working in distributed teams with coworkers in other locations

Experience For Call Center Csr-client Support Specialist Resume

• Demonstrates extensive knowledge regarding accounts payable
• Experience of working within a financial environment
• Experience of working within a client services department
• Solid knowledge of banking and trust systems and the ability to pick up enhanced system knowledge easily
• Excellent problem solving, numerical and analytical abilities
• Previous experience with integrated systems, molecular diagnostics, emerging market segments and/or distributors
• IT support experience in a manufacturing environment
• Experience using remote desktop management tools, such as LANDesk Management Suite or Bomgar, etc

Experience For Tier Technical Client Support Specialist Resume

• Experience with imaging equipment and deployment
• Demonstrate a high level of attention to detail and a methodical approach
• Prioritize tasks based on customer urgency and support level
• Strong time management, attention to detail and ability to troubleshoot complex problems
• Proven success in a technical customer service or application support role with a passion for
• Good presentation ability and comfort level with senior management levels
• Build strong relationships in a collaborative effort

List of Typical Skills For a Client Support Specialist Resume

Skills for client support specialist / inside sales rep resume.

• Demonstrates a basic understanding of good study design. Understands and applies Good Clinical Practice and the implications of unblinding
• Excellent administrative and organizational skills including documentation
• Strong analytical, problem solving, basic research and time management skills
• Has solid problem-solving skills and can multi-task with ease
• MS Office skills, including: Outlook, Word, and Excel; a strong familiarity with email and internet

Skills For Client Support Specialist Global Workplace Technologies Level Resume

• Independent thinker, problem solver, resourceful with good follow up skills, and a commitment to the task
• Excellent computer skills (Microsoft Word, Excel and Power Point)
• Demonstrates exceptional phone and customer service skills
• Strong communication skills at all levels of organization
• Excellent oral and written communication skills with the ability to clearly articulate to all project members and stakeholders
• Proven client service skills and the ability to provide quality and thorough service

Skills For Treasury Management Client Support Specialist Resume

• Strong technical, interpersonal, and analytical skills
• Effective organizational skills with the ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment
• Detail-oriented, with good organizational skills
• Strong customer service skills and the ability to provide quality and thorough service
• Strong communication skills -- on the phone and in-person
• Effective communication skills with the ability to present information and maintain documentation of client interactions in a clear and organized manner
• Strong PC skills and proficiency with the standard MS Office package
• Excellent communication skills, specifically while on the phone
• Good people skills, capable of working with others’ attitudes and opinions

Skills For Associate Client Support Specialist Resume

• Excellent written and verbal communication skills with language neutrality
• Proven experience in system/software support including troubleshooting, diagnosing and identifying issues
• Energy, enthusiasm, flexibility to use problem-solving skills in a growing and challenging environment
• Energy, enthusiasm, and flexibility to use problem-solving skills in a growing and challenging environment
• Provide positive customer service with advanced communication, problem solving, and technical writing skills

Skills For Clinical Operations Client Support Specialist Resume

• Experience or ability to learn the skill of gathering technical requirements from the customer and writing them in a format for a developer to utilize
• Computer networking troubleshooting skills
• Previous banking or other financial institution experience, including 5 years client support experience
• Proven proficiency in problem solving through effective troubleshooting and collaboration
• Sound judgment, problem solving, decision-making, and analytical skills
• Exceptional written and oral communication skills with a focus on listening and questioning
• Competent verbal and writing skills with a focus on a professional communication style in a business environment
• Demonstrated intermediate experience in one or more of the following
• Proven experience in partnering to meet deliverables

Skills For On-site Client Support Specialist Resume

• A good understanding of Microsoft Office packages, relational database experience desirable
• Experience successfully managing multiple priorities to ensure client satisfaction
• Possesses a good understanding of Microsoft Office packages, relational database experience desirable
• Demonstrable creative problem solving skills
• Applies problem solving skills to the most complex of issues
• Interact and effectively answer inquiries from direct management
• Interface, coordinate and work effectively with internal and external contacts

Skills For Financial Client Support Specialist Resume

• System administration skills (MCSA, RHCSA certification)
• 6 months call center experience or 1 year of customer support experience
• Possess verbal and written proficiency skills in English
• Relevant IT Support work experience; 5+ years of Customer Service experience
• Comprehend the technical aspects of our software application and effectively communicate internal requests to Product Management

Skills For Ediscovery Technical Client Support Specialist Resume

• Use Sales Analysis and designated CRM to generate reports, manipulate data and effectively analyze results. Maintain appropriate notes in the designated CRM
• Solid team player who collaborates with colleagues and demonstrates flexibility and adaptability
• Previous banking or other financial institution experience and/or 2-3 years client support experience
• Five to seven years of prior related experience
• SQL Server 2012 skills with the ability to both troubleshoot and write SQL queries and/or stored procedures
• Technical Skills around data manipulation

Skills For Call Center Csr-client Support Specialist Resume

• Experience as an instrument engineer with some experience in sales
• Eager to learn and develop additional skills
• Effectively communicate with prospective clients and existing clients and banking associates
• An ability to communicate effectively in English both verbally and in writing is essential
• Strong skill in read/written English

Skills For Tier Technical Client Support Specialist Resume

• Strong desire to create exceptional customer experiences
• Looks for tough assignments to improve skills and keeps product knowledge up-to-date
• Call Center experience or Call center Tech support experience
• Intermediate level PC skills
• Customer focus required and relationship management skills
• A proven risk assessment and management skill set, fostering a zero tolerance policy for poor integrity and risk taking

List of Typical Responsibilities For a Client Support Specialist Resume

Responsibilities for client support specialist / inside sales rep resume.

• Working in a local team environment, providing a seamless client experience in a personalized, unparalleled manner through comprehensive service support to the Field Consulting Team
• Strong organizational talents with the ability to multi-task and work effectively under deadlines
• Strong client service skills and the ability to provide quality and thorough service
• Strong communication, interpersonal, consultative and presentation skills
• Is detail-oriented with strong organizational and follow-through skills
• Demonstrated hands on experience installing, troubleshooting, and maintaining Windows and Macintosh hardware and software in a networked environment

Responsibilities For Client Support Specialist Global Workplace Technologies Level Resume

• Has a basic understanding of troubleshooting skills
• Superior interpersonal skills for working with colleagues, clients and brokers
• Demonstrated experience providing secondary level support and the ability to resolve complex issues solely or within a team diagnostic approach
• Experience as a Client service associate in a direct to consumer billing environment, or related experience
• Develop and prioritize excellent client relationships, striving to exceed client expectations at all times
• Above average organizational and time-management skills

Responsibilities For Treasury Management Client Support Specialist Resume

• Enhances and develops quality support methods and communication skills through developmental approaches
• Intermediate level Microsoft Office skills to include email, Word, PowerPoint and Excel
• Organizational skills and detail oriented in all processes
• Effectively interfaces directly with clients and competitors to offer the consultant’s assistance with participant related issues, as directed
• Demonstrate a very strong detail orientation in all work; ask questions when uncertain

Responsibilities For Associate Client Support Specialist Resume

• Strong customer service and experience in servicing Workforce Solutions products
• A clear communication style and stake holder management skills, with the ability to build relationships
• Positive attitude and ability to effectively respond to questions from customers, clients and other employees of the organization
• Extremely high-level escalation management and mature judgment skills
• Knowledge of sales principles and practices to effectively support Treasury Management services
• Can learn new technologies and new skills quickly

Responsibilities For Clinical Operations Client Support Specialist Resume

• Driving an industry leading service experience for clients in the Health Care Real Estate portfolio with every interaction
• Understanding and experience in application based on SQL database or Oracle database
• Establish strong working relationship with clients throughout the onboarding process and ongoing management of the account
• 3+yrs experience troubleshooting, diagnosing & identifying system/software issues (i.e. Linux, Unix, Microsoft OS, SQL, Oracle, VMware). Documentation as well
• Work closely with the Implementation and Client Service Managers handling multiple projects and prioritizing tasks based on customer needs
• Experience supporting a cross-platform environment, including client-specific hardware and software customizations
• Significant experience working with computers, contracts, Client invoicing, and accounts receivable

Responsibilities For On-site Client Support Specialist Resume

• Ensure daily Vector/Overdraft reporting is completed timely while balancing operational risk and customer experience
• Experience with desktop and server operating systems, including Windows 10 and Mac OSX
• Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes
• Has any experience with system maintenance tasks including operating system installs and upgrades
• Excellent knowledge of Networking and Firewall/Proxy issues
• Self-starters with strong problem-solving abilities
• Broad experience in supporting multiple product areas

Responsibilities For Financial Client Support Specialist Resume

• Experience in coding as it relates to products
• Experience in leading special projects with corporate-wide impact
• Function in a fast-paced atmosphere with multiple and changing priorities and responsibilities
• Skilled at identifying client’s needs
• Help prioritize areas of business growth and identifying areas for improvement

Responsibilities For Ediscovery Technical Client Support Specialist Resume

• PC literate and have experience working in a windows environment
• Demonstrated working knowledge of personal computer applications such as Oracle JD Edwards Enterprise One Software and/or SAP Software
• Problem solving experience
• To deliver a best in class client experience after trade execution, using innovative approaches to identify and address client needs
• Experience of working with a CRM tool

Responsibilities For Call Center Csr-client Support Specialist Resume

• Experience in a general office setting
• Client facing and/or support experience
• Experience of providing a positive, memorable and meaningful service to internal and external clients
• Establish and maintain effective working relationships with peers, clients, and management
• Experience basic networking, connectivity software
• Experience troubleshooting basic computer architecture and hardware integration with other peripherals
• 2 – 3 years working experience, with at least two years in a similar role
• Has some experience working in distributed teams with coworkers in other locations

Responsibilities For Tier Technical Client Support Specialist Resume

• Actively contributes to a growing knowledge network that improves the effectiveness of the team and the information available to our clients
• Experience with the Windows 10 desktop operating system
• Experience with the Windows Server 2012 R2 operating system
• Operate an 800 dial-in service at a workstation equipped with a Cisco Agent Desktop terminal
• Two years relevant experience for every year of formal education required
• One year of experience in Customer Service and/or Data Processing

Related to Client Support Specialist Resume Samples

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Client Support Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the client support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Actively look for areas of improvement in any processes
• Assist with the identification of root cause of systemic issues from identified issues and any complaints
• Manage Product and Policy exceptions
• Manage MIS Report for files outstanding at Pre-edit, including email/phone contact with Brokers
• Provide SME support and guidance to front line sales and service staff within Sales and Distribution
• Adherence to any service levels related to tasks performed
• Ensure proactive communication is provided to the person or area raising the query
• Lead and manage team including hiring, performance management, coaching, staff development and productivity monitoring and measurement
• Manages team performance based on established metrics and procedures to drive successful goal attainments at the associate and team levels
• Work in collaboration with associate to establish Individual Development Plans
• Manage team performance based on established metrics and procedures to drive successful goal attainments at the associate and team levels
• Develop and administer corrective action and performance improvement plans
• Manage escalated issues and provide direction
• Evaluate associates on performance and complete annual performance appraisals
• Provide client support for end users on a face to face basis and also remotely on all equipment and software solutions provided
• Proactively seek opportunities to provide customer training
• Assist / support and train team members
• Performs other related duties as assigned
• To cover for colleagues during holidays, sickness and busy periods (at line managers request)
• Process new business from submission to completion in adherence to the service standards and operational Wealth Planning procedures and activity management
• Ensure end user technology and working practices are transitioned with ease at all installations
• Highly organized, ability to multi-task and to work well under pressure
• Is self-motivated, intellectually curious, and extremely process-oriented and organized, with meticulous attention to detail and strong problem-solving skills
• Solid understanding of both front-end and back-end technology issues (operating systems, including mobile OS, databases, configurations)
• Solid problem solving and planning skills
• Excellent interpersonal and communications skills
• Ability to diagnose and resolve software issues
• Ability to lead a team and manage multiple resources in a dynamic environment
• Excellent customer facing skills
• Solid understanding of both front-end and back-end technology issues (operating systems, databases, configurations)
• Excellent leadership skills

15 Client Support resume templates

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• Professional Qualification or Degree in Accounting and/or Finance (Certified Public Accountant (CPA), Chartered Financial Analyst CFA)
• 10+ Years experience in Regulatory Capital
• Client support experience either in Balance Sheet or capital preferable

Administrative Assistant / Client Support Resume Examples & Samples

• Become the go-to person on a ten-person team for organizational matters
• Travel & Expense: heavy international and domestic travel for four people, including securing appropriate visas; submitting and reconciling all expenses, check requests
• Client reporting: update presentation materials and excel spreadsheets, send reports to clients as needed
• Maintain /update marketing material: work with portfolio specialists to update data in existing and regularly published marketing material, create new marketing materials and presentations, liaise with compliance and marketing departments , maintain updated marketing-related materials on internal/external MSIM website
• Ad hoc projects and requests will form a large part of the responsibilities associated with this role. A willingness to be flexible and juggle multiple deadlines simultaneously is important
• Experience at a financial institution and familiarity with financial markets is preferred but not required. An interest and willingness to learn is more important

Head of Client Support for Cash Equities Resume Examples & Samples

• Direct line management responsibility of US teams and oversight and supervision of processes run offshore
• Understanding and ensuring management of daily client side risk measures
• Representing client side risk assessments at reoccurring risk meetings
• Develop client relationships and attend client visits with the client service organization
• Act as a point of escalation and senior face off to front office equities businesses
• Participate in Project work including systems enhancement and trade analysis
• Develop and use existing MIS reporting to identify improvements that client service will benefit from
• Participate in industry forums related to client utility processing including meetings/forums with OMGEO and DTCC

Senior Systems Technologist, Client Support Resume Examples & Samples

• Troubleshoot hardware and software issues, both server-based and local, experienced by clients
• Participate in the change control process
• Researches solutions for new or unique issues and creates and updates documentation
• Coordinates and engineers application packages, testing environments and newly supported hardware models
• Continually researches new types of issues and technologies
• Understand and apply complex technologies and utilize best practices during implementation of these technologies
• Resolves complex issues while operating under time and resource constraints
• Can be a point of escalation for Technologist I and II
• Responsible for being the intermediary between third-level support teams and the end user when troubleshooting
• Coordinate moves, adds and changes in the environment based on project needs or individual requests
• Configure and install hardware, software and wireless devices

Senior Technologist, Client Support Resume Examples & Samples

• Perform imaging and configuration of desktops/laptops/tablets and mobile devices, both Windows and Mac
• Create and update procedure documentation as needed
• Provide configuration and support for wireless devices and tablets, including iPhones/iPads and Blackberries
• Support Mac OS and Adobe applications as required
• Proficiency in Active Directory , SCCM and networking concepts to troubleshoot issues as needed
• Follows policies and procedures as communicated by management and effectively communicates these to end-users
• Troubleshoot PC and Mac hardware failures and perform repairs/upgrades as needed
• Provide on-site support for meetings and videoconferences
• Monitor and update Service Desk tickets ensuring that all tickets are closed. Escalate appropriately
• Can be a point of escalation for Technician I
• Support VIPs (up to 80%) and end users of all levels
• Ability to work in a dynamic environment and portray calm with end users
• Ability to be on-call for emergencies at all times
• Physically able to lift up to 75 lbs
• Windows 7 certification and Apple Support Essentials certification preferred

Technologist, Client Support Resume Examples & Samples

• Maintain ownership of incidents and tasks and effectively communicate status with clients
• Troubleshoot hardware failures and perform repairs/upgrades. Will be trained by management and senior level technologists to use Active Directory, SCCM and networking concepts to troubleshoot issues as needed
• Monitor and update Service Desk tickets and escalate issues as warranted
• Troubleshoot hardware failures and perform repairs/upgrades as needed
• Perform imaging and configuration of desktops/laptops/tablets, both Windows and Mac
• Perform printer troubleshooting, installations and maintenance
• Provide support for wireless devices and tablets, including iPhones/iPads and Blackberries
• Perform frequent moves of client IT equipment and desk phones
• Support videoconferencing systems and provide on-site meeting support
• Employ remote tools to assist clients at other locations
• Troubleshoot application installs and functionality
• Maintain asset tracking documentation and inventories, and dispose of equipment as warranted

Client Support Lead, Technology Resume Examples & Samples

• Managing the day to day operation of the London based Client Support team (6) including shift patterns, coordination of weekend work and on-call cover
• Managing work allocation through proactive management of Support queue and day to day tasks, ensuring the team are delivering against set KPIs
• Providing hands on Client Support as part of the team, including being part of the shift roster
• Overseeing the team's delivery of small projects as well as willingness to run operational projects, such as staff moves, software deployments or office relocations
• Providing technical guidance to junior team members
• Ability to thrive in a high-pressured business and trade floor environment
• Willingness to be part of an out-of-hours and weekend on-call support roster
• Ability to work well under pressure, multi-task and work effectively with minimal supervision
• An strong understanding of ITIL best practices and ideally and ITIL Foundation certification
• Extensive experience in Desktop Support / Dealing room support
• Experience of team leadership or people management in a support function
• Ability to take ownership and take a diligent approach to supporting the desktop technology for the end user
• Ability to quickly learn and acquire knowledge of business applications where 1st and 2nd line support is required
• Working with the Service Desk, Problem Management and other technology teams to aide continual service improvement and ensure high levels of Client satisfaction

Team Leader, Trade Services Client Support Resume Examples & Samples

• Providing a high level of service and support to a global client base by consistently monitoring measurable Key Performance Indicator metrics
• Responsible for vetting of established credit lines by GRM and liaising with Business services and other service partners when credit limits are exceeded
• Train, enrol and on board Trade clients on the Front end Online Global Trade services application and maintenance of credit limits and periodic review to ensure compliance
• Through ETR report proactively contacts account managers for client’s with auto renewal guarantees to advise them of the opportunity to review existing pricing. On a monthly basis, access Siebel reporting and change BRR, indicator on E-TL to mirror CMS (Credit Monitoring System)
• Monitor, manage and ensure call handling standards are met / exceeded on a daily basis (individual & team) with ongoing root-cause analysis on gaps identified (G.O.S., Abandon rate, Average Talk-Time, effective scheduling, cross-training and product knowledge needs, etc.)
• Promotes superior customer service support to internal/external clients and service partners, ensuring Trade Operations is seen as a responsive, value adding resource; a service provider of choice through the generic mail boxes and phone channels
• Mitigates operational risk through proactive measures and is fully prepared for BCP and DR events including telephone redirect
• Liaise with Account Managers and GTS Managers nationally, in the handling and resolution of inquiries and complaints
• Create an environment that fosters a “client first” mindset through demonstrated action and attitude
• Communicate changes/enhancements/procedures and complete follow up to ensure new requirements are adhered to by employees
• Conduct regularly scheduled coaching sessions to discuss agent statistics, objectives, personal development plan etc
• Complete call monitoring on agents as per established guidelines
• Manages work place initiatives and ensures all established benchmarks meet / exceed senior management expectations (deadlines & accuracy): Performance Management, Position Contracts, Competencies, and Compliance adherence, Diversity Awareness etc.)
• Become the go-to person on a fifteen-person team for organizational matters
• Travel & Expense: heavy international and domestic travel for four people, including thoughtful logistics planning; securing appropriate visas; submitting and reconciling all expenses
• Client reporting: update presentation materials and excel spreadsheets, including creating and formatting charts; send reports to clients as needed
• Maintain and update marketing material: work with portfolio specialists to gather and update data in existing and regularly published marketing materials; create new marketing materials and presentations; liaise with compliance and marketing departments; maintain updated marketing-related materials on internal/external MSIM website
• Time management skills, ability to work independently and proactively; ability to manage and meet multiple tight deadlines

Remote Client Support Technical Lead Spokane Resume Examples & Samples

• Responsible for installing, configuring, troubleshooting, and resolving escalated incidents with respect to networking and desktop environments, including remote access and VPN
• Responsible for high end troubleshooting of non-standard issues working with team to better understand the problems and how to troubleshoot them in the Windows OS and other applications
• Partner with TSS and ASE teams to deliver a variety of software and applications into our current compute environment
• Responsible for maintaining and supporting the end to end managed print environment including vendor management, printer configuration and troubleshooting
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual required or job-specific training. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Responsible for other duties as assigned. Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become "The World's Greatest Bank."

Manager, Client Support Resume Examples & Samples

• Facilitating resolution to issues as needed. Helping to prioritize issues and provides an interface to the Engineering Services team to reduce the turnaround time for resolving client issues. Assisting the Client Support staff with resolving issues. Providing guidance and training on the application and technical environment. Acting as first level escalation of client support issues. Manages Critical and Highly sensitive issues to resolution
• Ensuring plans are in place to support new software releases as well as confirming patches and maintenance releases are delivered with a high degree of quality
• Analyzing workload of group and recommending improvements. Continually enhancing the group’s skills around client satisfaction, troubleshooting
• Bachelors Degree in Technical or Business Discipline
• Previous experience managing technical support organizations
• 2 years or more years managerial experience providing client services for enterprise software solutions

Senior Manager, Client Support Resume Examples & Samples

• Managing and directing the work of Client Support staff by reviewing outstanding customer issues on a regular basis to ensure high levels of customer satisfaction and quality are delivered on a timely basis
• Developing and executing strategy for Client Support operations include CRM processes, telephony and other supporting technologies
• Proactively managing and communicating with clients to ensure high level of Customer Satisfaction
• Must have strong communication and presentation skills for both internal and external audiences
• Strong leadership skills are essential to drive performance improvements and change throughout the organization
• Advanced degree in related field desirable
• Outstanding people development skills

Treasury Management Client Support Technical Specialist Resume Examples & Samples

• Work with management, product managers, sales and training personnel in the development, testing, recommendation and implementation of new releases and/or system enhancements as they pertain to supporting the end-user
• Provide second level support in problem resolution related to client inquiries, equipment or processing issues
• Participate in the development and maintenance of updated documentation of departmental procedures and training, as well as documentation developed for external client use
• Provide after hours technical support to clients, as needed
• Three years banking experience
• Computer technology net + or A+ certified
• Above average organizational and interpersonal skills
• Ability to adapt to and function in a changing environment, multi-tasking skills
• Ability to make responsible decisions and use sound judgment
• Thorough knowledge of overall branch and banking systems, as well as commercial/corporate banking practices
• Demonstrated proficiency in basic computer application such as Microsoft Office software products

Client Support Supervisor Resume Examples & Samples

• Develop, supervise and lead a team of dedicated Client Support Representatives
• Assist in the managing of the Event Discrepancy and Over the Ticket Limit Teams
• Monitor progress on project plans while ensuring compliance with project standards
• Act as lead resolution person for receiving and handling escalated calls, and/or providing coaching to CS Agents on how to handle such calls
• Assist in collecting, drafting, and reporting daily/monthly service metrics
• Assist in drafting annual/regular performance reviews for team members
• Perform other related duties
• Proficiency in desktop computing in a Microsoft Windows based operating system, as well as proficiency in: Microsoft Word, Excel, Outlook, Internet Explorer, Adobe Acrobat Reader, Ticketmaster Ice fish (TM Win 99 UDP/Serial Access)
• Knowledge of repgen and autypes a plus
• Demonstrated technical aptitude to trouble shoot basic consumer difficulties covering operating systems, browsers, and other Internet applications
• Ability to multi-task in a dynamic, fluid and sometimes stressful enviornment
• Excellent time management skills with the ability to handle multiple projects simultaneously with little management or supervision
• Excellent project management, analytical, problem-resolution and consensus building skills with the ability to understand impacts and interactions of end-to-end business processes
• Strong facilitation skills with the ability to elicit stakeholder requirements and concerns
• Comfortable leading transformational change and recognized as a champion of continuous evolution and optimization with a focus on outcomes
• An understanding of the business/regulatory environment and experience with industry tools to support client relationship management (CRM), report production & distribution, document management and content management would be an asset
• Must demonstrate excellent written and verbal communication skills with the ability to communicate clearly with various stakeholders at all levels of seniority
• Experience with financial reporting, risk management, data management and complex institutional client relationships
• Proficiency in Excel, MS Word and Powerpoint
• Flexible and able to quickly adapt to changing priorities
• High energy, results-oriented individual with a commitment to providing an exceptional level of service to clients
• Very strong interpersonal skills, strong time management and organizational skills with particular attention to detail

Client Support Remote Analyst Resume Examples & Samples

• Ability to listen, analyse and guide people by providing instructions over the phone
• Customer-focused with a "service first" mentality and best-in-class oral and written communications skills
• Ability to work as part of a global team across multiple countries, cultures and time-zones
• Ability to view current procedures and processes as opportunities for enhancement, tuning and improvement where practical
• A dynamic character, capable dealing effectively with colleagues and business users working in a constantly evolving environment
• Delivering a client focused service experience for technology user queries received over the phone, in a professional and timely manner while demonstrating the highest standards of verbal communication. Written communication skills should also be strong
• Help build and maintain a standardised global service offering through peer group collaboration
• Ownership of technology problems or requests until satisfactorily resolved
• Working with the Service Desk, Problem Management and other technology teams to deliver continual service improvement and ensure business requirements are being met
• Ability to undertake shifted work patterns to cover a 24x7 environment

AP Client Support Resume Examples & Samples

• Responding to SaaS customer issues related to the cloud environment, and working the corresponding tickets to resolution
• Collaborating with Customer Support to resolve customer issues that span application and cloud infrastructure
• Provisioning new customer environments on our infrastructure
• Monitoring and responding to alerts that are generated on the components of our infrastructure and systems, including investigating for root cause and troubleshooting errors/issues
• Installing updates and patches as needed to ensure the health and integrity of our infrastructure and systems
• Developing and refining technical solutions to problems with provisioning, infrastructure, maintenance, and supportability
• Developing automation and a systematic approach to configuration, deployment and infrastructure maintenance and recovery
• Driving technical excellence and improvement across the organization as well as across offerings
• Skills & Technologies Utilized include
• System administration, maintenance and troubleshooting on MS Windows Server, Red Hat and CentOS-based OS
• Linux shell scripting and PowerShell for automation
• Hypervisors and virtualized environments (Xen, VMware)
• Software as a service (SaaS) delivery via Citrix-based technologies
• Virtualized application and web servers and related protocols (HTTP, HTTPS, SSL, TLS, sFTP)
• Single sign-on solutions and the SAML 2.0 standard
• Network skills/understanding are fundamental – skills with firewalls/load-balancing a plus
• Verbal and written communication, internally and customer-facing
• Troubleshooting methodologies
• Time management and prioritization
• At least 5 years experience in server or system administration
• At least 2 years experience in customer-facing technical support
• At least 1 year experience in a cloud solution delivery role
• 1) Technical writing skills
• 2) Foreign language skill such as Japanese language is a bonus although not mandatory
• Bachelor's Degree

IB Client Support Resume Examples & Samples

• Manage the local team; offering structure, guidance and support to the team members
• Develop excellent working relationships with the teams in Paris and Frankfurt
• Develop a full understanding of the front to back processing of equity and fixed income trades; specifically trade allocation and confirmation and build solid relationships with the teams carrying out these functions
• Ensure team are correctly carrying out their main functions

Ap-client Support Resume Examples & Samples

• Passion for customer care and customer satisfaction
• Previous experience in a customer facing technical support role is required; preferably a support role
• A successful track record in developing and managing customer relationships
• Experience in Predictive software such as SPSS Statistics and Modeler
• Experience with Cognos Business Intelligence or other BI reporting software
• Basic knowledge of Cloud environments
• Basic knowledge in Enterprise DBMS, such as IBM DB2 or Cloudant
• Understanding, narrowing and defining the scope of clients concerns in terms of stating the problem and understanding it’s scope
• Providing technical support via the phone and email
• Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness
• Ability to record and document each step of the problem solving effort including any interaction with the client DBA
• Working with fellow team members to ensure that creative problem solving methodologies and techniques are used. Ie ability to ‘think outside the box’ when solving database problems
• Ensuring that an adequate amount of process is followed with regards to the amount of time spent working on the problem, documenting the cause and likewise the resolution of the problem
• Driving documentation creation and change if existing documentation available externally does not assist in determining the cause of the problem
• This role will be on a roster system for weekend work
• Engineering Degree (Electrical/Computer Systems/Software Engineering)
• Science (Computer/Mathematics/Statistics)
• Information Technology
• Ability to prioritise personal workload and multitask as required
• Ability to initiate the learning of new skills & areas of the database & likewise with the Operating System, programming languages, shell scripts in order to utilise these to assist solving problems
• Organisational skills in order to manage workload and clients
• Excellent communication skills both written & verbal
• Time management skills
• Shell Scripting
• System Administration skills

Client Support Remote Desktop Analyst Resume Examples & Samples

• Ability to listen, analyze and guide people by providing instructions over the phone
• Help build and maintain a standardized global service offering through peer group collaboration

IT Client Support Resume Examples & Samples

• Communicate with colleagues and customers in a clear and concise manner, both verbally and in writing
• Uphold the service standards and expectations of the team, ensuring that the team goals are met
• Troubleshooting and rectification of faults/issues with PCs, telephony, printers, applications, and AV equipment
• Assisting the existing Client Support team when required
• Understanding the business processes and priorities
• Manage Reconciliation Specialists and balancing and reconciliation engagements in support of new client conversions, new product adds, and client re-training requests
• Ensure staff is kept informed of changes or additions to products, services, procedure, process and technology
• Create and maintain high level of associate engagement
• Provide support/point of contact for both internal and external organizations, and clients regarding escalations and implementation issues
• Partner within and across teams to enhance collaborative efforts
• Resolve issues expeditiously, identify root causes, recommend and lead process improvements to avoid repeated issues
• Ensure coordination with other internal Fiserv teams to meet/manage client expectations
• Participate in continual improvement related activities that will achieve efficiency, quality and accuracy

Client Support Section Manager Resume Examples & Samples

• Active leadership in the planning, testing, support, and implementation of all aspects of Client Digital Applications. This includes Morgan Stanley Online, MS Mobile and PWM Client Link
• Creating guidelines and policies for CSC representatives to improve performance and deliver the highest possible service standards to our clients
• Leading functional and site-wide initiatives, which include building relationships with internal CSC business partners
• Working closely with the development and production of support teams, as well as the business owners of the various Client Digital Applications
• Developing curriculum, training, desk resources, and refresher initiatives as necessary
• Updating curriculum and training as Client Digital Applications change and enhancements are made
• Centralized point of contact for CSC and various web development and support teams
• Ensuring that resources and information are updated to provide the best experience for customers utilizing Client Digital Applications
• Active leadership in all Client Digital Application projects including enhancements and correction of defects
• Active management, leadership and development of business analyst Level III team
• Minimum 2 years managing in a financial services top-tier call center environment
• Proven strong leadership and a record of delivering quality customer support as measured by benchmarks
• Experience creating positive work environment and maintaining strong employee morale
• Experience with training and quality assurance programs
• Experience managing projects which impact multiple organizations
• Call center metrics and operating formulas, coupled with a proven record of establishing and adhering to rigorous call center metrics and standards
• Sound HR practices and policies, as well as good judgment in personnel decisions
• Ability to develop effective policies, processes, and procedures, and work with the Training and Communications group to develop and authorize documentation and training
• Strong understanding of quality measurement and quality enhancement methods, and ability to work effectively with the Quality department to improve service quality
• Excellent communication, presentation and interpersonal skills with the ability to network and establish relationships across the company, including senior management
• Ability to multi-task, prioritize and excel in a fast-paced, deadline driven environment
• Ability to contribute to building new functions within a dynamic, developing organization
• Strong organizational skills, attention to detail, and excellent follow-up skills
• Ability to be self-motivated and succeed in a team atmosphere
• A demonstrated mindset that includes all of the management disciplines

Technical Client Support Level Resume Examples & Samples

• University degree, preferably Bachelor in Business Administration or IT
• 2 years’ work experience in the field of banking operations/client service
• Ability to work in a highly autonomous team environment with minimal supervision
• Ability to work with precision in a fast paced environment
• Resourcefulness and creativity

Client Support Process Mgr Resume Examples & Samples

• Five or more years of customer service experience
• Strong verbal, written, and interpersonal communication skills
• Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
• Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy
• Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc

Client Support Process Manager Resume Examples & Samples

• Thorough knowledge of all relevant operational processes and procedures and company products and services
• Ability to perform interest calculations and account adjustments
• Ability to manage multiple tasks/projects and deadlines simultaneously

Cyber Client Support Technician Resume Examples & Samples

• Experience as a computer support technician (CST), installing and configuring computer systems, diagnosing hardware and software problems and solving technical and application problems
• HS diploma or GED required
• DoDI 8570.1m - IAT Level II Commercial Cyber Certification
• Ability to work as part of a team and be detail-oriented

Account Manager / Client Support Resume Examples & Samples

• Engage with existing clients to ensure renewal of contract and be the primary client contact for defined accounts
• Executes client contact campaigns driven by the team leader and effectively utilize technology and tools to enhance client loyalty
• Achieve monthly and annual client retention goals
• Initiates sales process by assisting in prospecting, scheduling appointments, and utilizing sales personnel to close sales within our existing client base
• Provides introductory advice about products and services to customers and external business partners
• Assist/follow up on new orders through the membership process
• Achieve client service activity metrics that support attainment of Client Satisfaction goals
• Sales or business experience preferred but not required
• University graduate (BS/BA in business preferred)
• Ability to learn business and sales concepts quickly through online education, team members and mentoring and coaching
• Excellent prioritization and time management skills
• Highly motivated, goal-oriented and driven to win
• Financial Services industry knowledge is helpful; e.g. banks, credit unions, collection agencies, mortgage
• Demonstrated success in selling and negotiating contracts in complex healthcare organizations
• Experience calling on hospitals, hospital systems and large physician groups
• Experience working in the hospital and/or physician revenue cycle environment
• Experience developing channel partners and cross-selling opportunities

Client Support Executive Resume Examples & Samples

• Obtain information and quotations required by Wealth Planners/Para-Planners to enable them to research the client’s needs prior to recommendations, as and when required
• Maintain compliant client records in the office electronic folders and on the current back office system Adviser Office
• Scan and save all documents to Adviser Office and T24 in line with agreed file structure
• Manage Client Annual Reviews with Wealth Planners ensuring that these are actioned and completed in line with agreed service levels. Set new review date in activity manager for ongoing reviews
• Carry out all client administration in line with the Compliance guidance as well as central policies and updates and department standard operating procedures
• Keep Wealth Planners up to date with relevant information relating to client issues
• Prepare Valuations
• Deal with incoming telephone calls relating to the above duties, and take messages for colleagues
• A-C grade GCSE, or equivalent, in Mathematics and English
• Higher Education qualification preferred
• Experience is working within an IFA background, life office or associated environment
• Knowledge and use of Adviser Office database package
• Studying towards or holds the CII qualifications
• Effective use of IT including Excel, Word, Outlook, and relevant internal systems and databases
• Maintains high professional standards of conduct and practice
• Good administration skills, with high level of accuracy and attention to detail in all areas of work
• Maintains up to date knowledge of firm’s processes in line with industry changes, and ensures adherence to the relevant processes
• Ability and willingness to learn processes and procedures
• Client focused, able to provide excellent level of client service
• Good written and oral communication skills at all levels, both internally and externally
• Excellent telephone skills and experience in client liaison
• Works effectively as a team member to achieve overall discipline objectives
• Able to organise and manage time effectively and efficiently whilst being flexible
• Able to prioritise workload and work to deadlines
• Able to work autonomously/pro-actively
• To ensure that individually and as a firm we 'Treat Customers Fairly&#8217
• Lead and manage a Support staff team that ensures clients have direct access to knowledgeable staff that responds to questions, issues or incidents within SLA-s that result in a high level of client satisfaction; you can expect to play a crucial role in hiring, training and development and coaching of your team members as well
• Direct the team’s workflow and client engagements to ensure a prompt resolution of the incoming queries and manage the work schedule for the team to ensure full coverage at all times during hours of operation (including holidays)
• Act as a point of escalation to resolve complex issues and/or reassign cases to ensure rapid resolution to client issues
• Establish a set of metrics and implement a dashboard that reports on accomplishments and forecasts outcomes; perform cases reviews and analysis on regular basis and communicate on the findings
• Edit/review documentation (including and not limited to training, processes, customer documentation, etc)

Client Support Development Program Resume Examples & Samples

• Collaborate with peers, team leads, and engineers, and third party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution
• Follow up with customers to ensure accurate resolution for their technical issues
• Document problems, diagnostics, interactions, next steps, and solutions implementation in a CRM tool
• Provide an extraordinary customer service experience

Junior Telecom & Client Support Technician Resume Examples & Samples

• Installs, maintains, and repairs voice communications systems hardware and software components to ensure maximum operating efficiency
• Monitors company telecommunications, responds to system malfunctions and performs corrective actions
• Assists in the installation of new hardware/software voice and video systems
• Tests, troubleshoot and resolves telecommunication problems
• Maintains current documentation of systems configuration, applications, and technical reference material
• Provides technical assistance to users regarding equipment and system functions
• Performs normal moves, adds, and changes to telecom hardware and software in a timely manner
• Client Support Executives are at the heart of the business and are the first point of contact for all inbound consumer contact (phone, email, web chat) - providing first call/first contact resolution wherever possible
• Ensuring all clients experience great service, delivered with passion, professionalism, courtesy and empathy
• Contributing to revenue through the achievement of customer satisfaction targets and repeat business
• Great attitude towards providing the best possible service
• Strong customer focus with previous experience within a client support | customer services role
• Excellent communication skills (telephone, face-to-face and written)
• Experience of supporting customers using digital online products and services
• Ability to resolve customer issues, queries and complaints in calm and professional manner
• Attention to detail and excellent numeracy

Product / Client Support Resume Examples & Samples

• Provide client support for Loanet Suite of Products daytime production support calls
• Investigate, respond to and coordinate client ad hoc requests for support
• Track client requests and open initiatives in the reporting system
• Certify maintenance and parameter changes, to include documenting test conditions and expected results
• Assist clients with their internal testing and certification of system enhancements and software upgrades
• Interface with Loanet Operations, Communications and other departments to coordinate application testing and changes. Create and update internal and external system and procedural documentation
• 2+ years experience working at a broker/delaer. Alternatively, 4+ years of financial services experience. Exposure to financial regualtions such as Rule 15c3-3, Reg SHO and Rule 204

Proj Mgr, Client Support Resume Examples & Samples

• This position can be located in Phoenix (AZ), Riverwoods (IL) or New Albany (OH)
• Data analysis of customer complaints related to transaction failures at the point of sale
• Priority assignment and deployment of customer complaints to appropriate internal business partners
• Tracking and reporting on deployed customer complaints
• Validation of resolved customer complaints
• Communication with our External partners such as Merchants, Acquirers and Issuers
• Creation and delivery of both internal and external dashboards measuring results
• Coordination and hosting of internal partner update meeting
• Execution follow through on all customer complaint activities
• 4 years of work experience with 2 years experience in financial services
• Bachelors degree (or equivalent experience)
• Strong oral and written communication skills
• Strong reporting and analytical skillset
• Experience using Teradata and Tableau
• Ability to work both independently and as part of a team
• Quick evaluation and decision-making skills of data and analytics
• Ability to understand the details of their projects and how they support the overall strategic vision of the department, division and company
• Strong leadership capabilities required to drive cross-functional teams to a consensus, establish synergy, and manage broad groups without direct authority
• Creative problem solving / resourcefulness
• Willingness to travel when needed
• Lean six sigma and/or demonstrated process improvement experience a plus
• Previous client facing experience a plus

Application Client Support Resume Examples & Samples

• Windows 7 client operation for customer
• 3rdL_Level Incident Management on Windows 7 clients as part of the service process between SD (1stL) and global factory (3rdL)
• Receiving and working on tickets related to the Operating System Deployment
• Fulfillment of rules, timeline and SLAs agreed with customer
• Service and KPI reports regarding the 3rdL Support
• Support of escalation procedures e. g. Service Management Complaint Process (SMC)
• Dispatcher if ticket needs to be forwarded to another operational role/group
• Remote administration and end-user support if required for solving the issue
• Analyses of Installation problems within client environment, AD, Network Services, SWD, SW installation
• Analyses and interpretation of log files of the client
• Problem Management support for Operating System Deployment related topics
• Provision of quick guides for SD (Knowledge Database)
• Provision of proposals / improvement
• Analyzing all types of technical problems, taking into account customer requirements and integrating the needs of related services continuously innovates operation processes and scripts, resulting in customer satisfaction and reduced operational costs
• Development of Software Packages (Driver and Task Sequence related Packages)
• Development and test of Task Sequences
• Production and test of Boot Images
• Production and test of Stand Alone Images (Standard and NCS)
• Evaluation and development of Customer Requests (DKLP12)
• Tests of Installations for several services (Software Integration, Client Configuration etc.)
• He/She works within a team and temporarily joins transformation projects and solution design projects e.g. to integrate new customers, customer locations/departments or requirements
• 3-4 years client support environments based on MS Windows 7
• 2 years in Operating System Deployment
• Training and certifications: On-going In-depth training with current and emerging products and technologies
• Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop; Compensation: Competitive salary package and relocation bonus for candidates outside West Area
• Extra vacation days

Lead Client Support Technician Resume Examples & Samples

• Ability to obtain a Top Secret clearance (US Citizenship required)
• 5+ years' experience in managing and supporting IT hardware/software for a medium to large sized organization
• CompTia Security+ certification or higher in order to be compliant with DoD 8570
• Exceptional customer support skills and be able to work with personnel at all levels of responsibility
• Expert level knowledge of Windows 7, Windows 10 and Microsoft Office 2013
• Proven work ethic that includes being self-motivated, requiring little to no supervision with the initiative and determination to solve complex problems on your own
• Must have knowledge of IPv4 networks and associated network devices (switches, routers, etc) and be able to troubleshoot network related issues
• Experience with configuring, installing, and troubleshooting desktops, laptops, printers, iDevices, VOIP Phones, and other IT related equipment
• Managing and Administering Video-Teleconferencing (VTC) equipment
• Managing and Administering SharePoint sites
• Knowledgeable in Powershell commands and scripts
• Knowledgeable with hard drive cloning and large scale deployment of systems
• Knowledgeable of the DoD/AF Standard Desktop Configuration (SDC) suite of programs
• Information Assurance/Cyber Security experience
• Experience with VOIP phones (configuration and troubleshooting)
• Experience working with wireless devices (routers, iPhones, iDevices, laptops)
• Understands Virtual Private Network (VPN) connections/requirements
• Prior Air Force or DoD experience a plus
• Any project management experience a plus
• Manages, supports, configures, and troubleshoots all 820BDG IT assets (hardware and software)
• Provides customer service by interacting directly with 820BDG members and works extensively with other agencies on troubleshooting efforts
• Maintains accountability of all software/hardware assets thru the IT Asset Management program
• Provides training to other 820BDG CSTs as the subject matter expert
• Secures and implements access to 820BDG data contained on network file servers and SharePoint sites
• Installs security patches, updates and software when required
• Performs duties within a Sensitive Compartmentalized Information Facility (SCIF)
• Performs duties as Cyber Security Liaison (CSL)/Information Assurance Officer (IAO)

Supervisor, Client Support Resume Examples & Samples

• Monitors and manages group caseload by receiving escalations, reprioritizing cases when necessary, providing guidance to analysts, and coordinating supplemental training
• Manages the work schedule for the team to ensure full coverage at all times during hours of operation (including holidays)
• Performs case reviews for each member of the Support Analyst on a monthly basis; evaluate the way the cases were handled, and communicate those evaluations in writing
• Performs phone monitoring for each member of the Technical Support Analyst team on a monthly basis; evaluate the way the calls were handled, and communicate those evaluations in writing
• Drafts/Reviews documentation (including training, process, and customer documentation)
• Personnel administration including conducting interviews, performance reviews, coaching, discipline, training, etc
• Regularly interfaces with other Concur departments to resolve customer issues and to develop and define processes
• Be aware of and comply with all corporate policies
• Graduate of Bachelor’s degree or meets the minimum required job experience
• Experience in BPO or Client Support related work for at least 4 years is preferred
• At least 5 years in IT or related field is preferred
• Experience of at least 2 years in handling customer escalations and related complex issues
• Experience of at least 2 years in providing training and acting as consultant to Technical Support Specialists
• Must possess the following skills and/or abilities
• Skilled in management of resources
• Able to maintain good relationships with customers and all levels in the organization
• Sets priorities and manages time effectively of himself and others
• Provides decision quality that will affect the operations
• Able to keep confidential information, admit mistakes and does not misrepresent himself for personal gain
• Must have knowledge on the following
• Adequate knowledge on product and company processes
• Knowledge on PC Local Area Network
• Knowledge on CRM system is preferred

Cons, Client Support Resume Examples & Samples

• Development and continued evaluation of formalized executive level reporting
• Ability to manipulate data and provide a high level business update looking across all channels and analytics
• Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and practices
• Bachelors degree required
• 4 years of relevant work experience with financial services experience preferred
• Complex SQL Code writing/joining and query execution
• Experience using Teradata, Tableau
• Ability to create robust Executive level reporting

Consultant, Client Support Resume Examples & Samples

Remote client support technical lead resume examples & samples.

• Coordinate and support users with the use of core banking applications, standard MS Office software and other related banking business solutions. Answer, evaluate, and prioritize incoming requests for assistance
• Monitor tickets submitted in HEAT by identifying trends and accurately capturing details to determine incident trends and improve IT processes and systems through accurate reporting. Create and update documentation on established Technical Support procedures and processes, problem resolution steps, and escalation procedures. Make recommendations to management on updates and changes needed
• Develop diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct both common and uncommon failures utilizing remote access tools. Present comprehensive solutions to the various teams to assist in remediation of global issues
• Develop in depth technical training program for other members of the team and assist in delivering the training program
• Bachelor’s degree required. Preferably in Information Technology
• Requires A+ and Network + Certifications
• Prefer MCP-Microsoft Certified Professional Certification

Transaction Banking Client Support, Associate Resume Examples & Samples

• Over 5-8 years relevant work experience within the financial industry
• Broad knowledge of TB products and/ or IT solution in cash (payments, collections, liquidity and channel solution), Trade (short-term trade – LCs, open account products, Guarantees, Supply Chain Management) and transactional FX services
• IT or Operations experience is preferred
• Able to speak/read/write business level Japanese
• Strong leadership and team building skills in multi-cultural environment
• Bachelor’s degree or higher in Finance, Business, or similar field of study
• Ability to quickly learn and handle technical systems
• Hands-on and positive can-do work attitude towards internal processes
• Strong computer skills including Excel, Word and PowerPoint to support online banking activities for corporate activities
• Good organizational and analytical skills
• Knowledge of regulatory policies and procedures
• Ability to work with staff of all levels

Application / Client Support Resume Examples & Samples

• Provide application support and communicate technical issue resolution via email, phone, web and during customer-facing meetings
• Manage incidents to closure, including necessary escalations and leading internal task forces
• Build rapport and elicit problem details from customers
• Provide timely, efficient and informative follow up to user questions or issues
• Communicate regular status and progress for both internal and external stakeholders
• Deploy the client's product suite for test, demonstration or educational purposes
• Assist in testing new software functionality prior to release
• Assist in generating training materials and other customer facing documentation
• Document all incidents in incident tracking system or CRM
• Strong understanding of Java based web application technologies (client/server architecture, & relational database concepts)
• Strong communication and customer relation skills
• Experience with Network Technologies (TCP/IP, HTTP/S)
• Experience with MS Windows Server and Desktop operating systems
• Experience with SQL Server 2008 R2 to 2012
• Experience writing/troubleshooting SQL and XML
• Experience in healthcare insurance industry preferred
• Bachelor’s degree in Computer Science, Engineering or related degree or equivalent work experience. 4+ years of technical client support experience with an enterprise software Enter detailed description of what the successful applicant will be doing in this role

Client Support Center Manager, Director Resume Examples & Samples

• Communicate with clients, business partners, and outsource vendors to exchange information and process transaction requests
• Make independent decisions regarding client requests
• Assess and devise plans for one-and-done servicing, unified servicing channels as applicable, and elimination of hand-offs wherever possible
• Ensure service levels and operational goals are met by promoting adherence to schedules, monitoring interactions, and coaching for excellence
• Maintain a high level of expertise in all products, services, and channels clients use in order to provide a great client experience
• Develop and implement client service strategies and ways to enhance the client experience through analysis, personal interaction, feedback, and satisfaction surveys. Implement strategies to improve client satisfaction scores
• Manage outsourcer engagement and ensure contractual obligations are met
• Minimum 10-15 years of Banking experience
• Minimum 10-15 years of Supervisory experience
• Minimum 5-10 years Call Center management experience
• College degree (preferred) or related experience, demonstrating in-depth functional area expertise
• Strong leadership, presentation, and conflict management skills
• Excellent customer service and advanced problem resolution skills
• Strong interpersonal, written, and verbal communication skills
• Experience leading meetings and facilitating information exchange with internal and external business partners
• Familiarity with budgeting and financial controls
• Strategic thinker with ability to create and execute on business plans and strategies
• Comprehensive knowledge of technical aspects of functional area, including applicable legal, regulatory and accounting issues
• Demonstrated ability to overcome obstacles, gain consensus, and implement solutions
• Strong project management and analytical skills
• Knowledge of industry best practices and networking outlets
• Ability to identify risk, control weaknesses, and implement changes to remedy such risks
• Strategic and tactical thinking capabilities with strong execution leading to continuous process improvement
• Strong talent and bench-strength development capabilities
• Effective business partnership development

CTS Client Support Technician Resume Examples & Samples

• Ability to execute assigned project tasks within established schedule
• Ability to replace major parts of a PC
• Knowledge in the assigned IT environments

Client Support Admin Resume Examples & Samples

• Must be able to type minimum of 50wpm
• Able to conduct professional communication with clients, via e-mail and phone when necessary
• Complete written client requests, account updates/data entry updates, efficiently and accurately
• Ability to multi-task within several programs while maintaining accuracy
• Entering of new accounts into database

Mortgage Client Support Resume Examples & Samples

• Support Retail Banking employees, key external stakeholders and direct customers by taking calls from our staff, customers and brokers
• Operational duties associated with the support of our Retail Banking staff, including any miscellaneous requests
• Understand and record any issues, manage resolution and escalate for resolution as required
• Complete all mortgages retention activities that are covered within Sales Support (by phone- inbound and outbound, email, queues, etc)
• Complete Retention Pricing reviews for customers/staff and broker
• Complete New Business Pricing Requests from BDM’s and Mortgage Specialist
• Support offshore Retention Staff with complex queries/check and send emails
• Prepare submission for changes to living Expenses and seek approval from Head of Mortgages Distribution
• Be available on the Broker Assist phone line to take calls from brokers and complete related processes
• Be available to take queries from Mortgage Specialists/Staff/Brokers and BDM’s (by phone, email, queue, tracker, etc.) and complete investigation into the issue/problem within agreed service levels
• Customer (internal and external) focused
• Service focused and results driven
• Must be organised
• Ability to multitask with good attention to detail
• Good people skills
• Good at building relationships within the team and business partners
• Investigation capability
• Sound knowledge Credit Policies and Procedures, including Mortgage Insurers
• Resilient and open to change
• Contributor to success of the team and its team members
• Providing guidance to a team of business / technology focused Support Analysts who are accountable for providing strong customer service by providing fast and accurate solutions to complex application behaviors
• Development of team skillsets
• Fostering career growth while motivating employees
• Defining and fostering successful completion of objectives
• Process creation and improvement
• Performance monitoring and policy enforcement
• KPI (Key Performance Indicator) creation
• Global collaboration with regional managers of separate Support locations as well as with management of the Global Product Specialization team
• Organizing and leading team meetings and events
• Client facing communication, including resolution of challenging client scenarios
• Interaction with management of various functional areas throughout OpenLink
• Providing presentations to large audiences covering Support Group procedures and best practices
• Management of defect status calls
• Staying up to date with industry trends and concepts, and potential impact on business
• Maintaining regular touch points with top clients for relationship building and collaboration
• Strong knowledge of running day to day operations of a Support Group in a financial or energy related field required
• Experience developing and maintaining client relationships required
• Strong knowledge of the Software Development Lifecycle required
• Knowledge of general technical concepts including SQL, database management and/or programming required
• Strong organizational skills and ability to multi-task in a high-pressure fast paced business environment required
• Strong background of resolving challenging client scenarios required
• Knowledge of OpenLink applications required
• Knowledge of finance and business terminology required
• Strong problem solving and analytical skills required

Client Support Senior Specialist Resume Examples & Samples

• Provides telephone support to Merchants and Clients and performs account analysis using various systems/applications, analytical and critical thinking skills, and a personalized level of service
• Address Merchant and Client needs by following established protocols to resolve inquiries pertaining to Risk cases
• Answer inbound calls received via an Automatic Call Distribution (ACD) system, from merchants and other entities associated with Chase Commerce Solutions merchant accounts
• Properly address caller questions/inquiries and/or issues pertaining to any of the following
• Risk Initiated Account Terminations
• Risk Initiated Funds on Hold
• Release of Funds on Hold
• Risk Sent Merchant Letters
• Risk Reserve Release Requests
• Transactional Detail Review & Analysis
• Risk Case Decisioning
• Explanation of Merchant Agreement Termination Conditions
• Internal inquiries from other groups
• Navigate our internal transaction monitoring and case management systems to resolve the caller’s risk issues
• Investigate the nature of Risk initiated funds on hold and decision for potential release of funds while caller is on the line
• Professionally communicate with callers using interpersonal skills that convey a sense of ownership, commitment to resolution, and industry knowledge and expertise that instills caller/merchant confidence in Chase Commerce Solutions' ability to provide ongoing account support
• Consistently break down complex information into simplistic terms, to enhance caller understanding for optimal call handling and issue/request resolution
• Ability to resolve client issues through stressful situations and difficult conversations while maintaining a level of professionalism and exhibiting soft skills
• High School Diploma (or equivalent) required, Bachelor Degree preferred
• Knowledge of computer software systems such as Microsoft Office, with ability to quickly learn and master new applications
• Ability to provide professional and interpersonal communication when interacting with others
• Skilled at multi-tasking, working well under pressure, and meeting department deadlines
• Ability to think critically and exhibit sound decision-making skills
• 2 or more years customer service experience
• 9 months of customer support in a call center environment preferred (Banking industry, preferred)
• Knowledge of Merchant Services environments and the payment processing industry
• One or more years fraud or security related experience, preferably in a service or banking related environment
• Participates in the development of policies and procedures to ensure client satisfaction and department standardization; including support of the evolving Client Services vision
• Implements and establishes clear expectation for adherence to departmental procedures to ensure client satisfaction and process standardization
• Participates and in some cases leads tracking and reporting of policies and controls required to support Fiserv Risk and Compliance standards
• Provides consistent 1:1 sessions with associates and teams, adapting a style and approach to be effective in different situation to coach, mentor, and develop performance levels to deliver value for Fiserv and its customers
• Initiates and delivers effective associate performance reviews and improvement plans, clearly explaining the criteria to be used to determine whether work meets or does not meet quality standards to ensure the health of a successful service environment
• Establishes and maintains relationships with other operating departments or other business units to support effective servicing interactions and solutions; responsible for escalating to appropriate areas as needed
• Manages the knowledge level, scheduling, and activities of the service team to ensure appropriate service coverage including timely and quality resolution of clients’ support needs
• Escalation point to Clients supporting the services required
• Bachelor’s Degree or a minimum of three years managing a client service team of 5 or more people
• Minimum of five years working in the banking industry
• Demonstrated knowledge of management by metrics
• Analytical skills for sound problem solving and decision making, supported by facts
• Working knowledge of MS Office, quality assurance practices and statistical analysis
• Bachelor’s Degree in Business Administration or Finance
• Knowledge of Treasury Management with a focus on lockbox operations
• Knowledge of knowledge of client service systems such as phone, ACD, and case management systems
• Knowledge of Fiserv business and products
• Knowledge of department financials
• Local candidates
• Ability to motivate employees to perform at peak standards
• Ability to delegate service issues to appropriate resources for successful resolution
• Takes initiative and ownership

Client Support Resume Examples & Samples

• Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
• Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
• Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
• Troubleshoots problems with malfunctioning software applications and recommends corrective action
• Directs and guides clients through resolution of technical issues
• Submits requests for product changes and other custom programming updates
• Practically applies knowledge of CDK case resolution process, policies, and escalation methodology
• Attends training courses as required and stay abreast of evolving internal processes and industry developments
• Provides customer service and remote support services and applies problem solving skills
• Works in a team environment and assist team members on various issues
• Provides other ad hoc support and duties as assigned
• Works in an environment with competing priorities
• Associates/Bachelors strongly preferred
• Proficient PC skills, specifically in Windows and IOS environments
• Knowledge and familiarity with mobile devices (Smartphones/iPads)
• Ability to document, track and monitor a problem/issue to a timely resolution
• Problem solving ability
• Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties
• 1 year of PC desktop support or technical support experience with client contact
• Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads)
• Experience using a ticketing System such as Clarify, Remedy, or Footprints
• Knowledge of Unix / Linux / SQL
• PC certifications (A+, MCDST or MCST)
• Automotive industry experience
• Bilingual French or Spanish

Senior Client Support Desk Agent Resume Examples & Samples

• At least 2 years of excellent client support experience gained either within a previous Support Desk / Client Training position or client focused role
• Understand the cash and custody business
• Strong presentation skills, face to face and remote training experience
• Excellent level of written and spoken English
• Quick in analyzing incoming calls and able to cope with high volumes
• Work in a small team, communicate and update colleagues continuously
• Client focused and dynamic, able to deal with any client query in any situation
• Ability to multi-task and get the job done quickly
• Fast learner and self-motived to learn in more depth
• Proven experience in the support of a product to external clients
• A working knowledge of the cash and custody business
• HDI or similar standard / ITIL qualified preferred
• Experience of delivering training solutions within the managed print industry
• Excellent Microsoft Office skills, with a focus on Excel, PowerPoint and Visio
• Knowledge of the following would be beneficial PCounter, Papercut, Uniflow, Equitrac, Sharpdesk, Ecopy & Callisto
• Knowledge of products such as: Ricoh, Sharp, Canon & Kyocera

Quality Analyst Client Support Arabic Resume Examples & Samples

• Experience working in content moderation, policy, forum/community moderation, or sales/customer service environments
• Demonstrates an eye for detail
• Ability to use judgment to help analysts apply the most appropriate solution for complex client situations
• Demonstrates ability to coach and provide feedback to analyst
• BA/BS degree or equivalent experience

Quality Analyst Client Support German / Dutch Resume Examples & Samples

• Experience in Quality auditor role in same
• Excellent communication skills – written and oral in English + language
• Ability to analyze data and derive actionable insights
• Client focused and solutions oriented; Good problem solving and analytical skills
• Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
• Experience in content moderation/policy/support at a major online company
• Experience working in and with a global organization

Assistant Client Support Center Manager, VP Resume Examples & Samples

• With guidance from Manager and executive management, make independent decisions regarding client requests weighing impact based on risk and drawing on overall banking knowledge and experience
• Execute plans for one-and-done servicing, unified servicing channels as applicable, and elimination of hand-offs wherever possible
• Respond to escalated client service issues, inquiries, and complaints and resolve complex issues
• Implement client service strategies and ways to enhance the client experience through analysis, personal interaction, feedback, and satisfaction surveys. Implement strategies to improve client satisfaction scores
• Manage outsourcer engagement and report any contractual obligations which are not met
• Monitor and manage outsource team for adherence to MUFG Union Bank policy/procedure and maintain client relationships and expectations
• Implement change that will effectively reduce or eliminate identified control weaknesses
• Minimum 5 years of Banking experience
• Minimum 5 years of Supervisory experience
• Demonstrated leadership, presentation, and conflict management skills
• Excellent customer service and problem resolution skills
• Effective interpersonal, written, and verbal communication skills
• Analytic thinker, able to execute on business plans and strategies
• Knowledge of technical aspects of functional area, including applicable legal, regulatory and accounting issues
• Demonstrated ability to overcome obstacles, gain consensus and implement solutions
• Project management and analytical skills
• Networking outlets and stay in tune with industry best practices
• Ability to implement changes to remedy risk and control weaknesses
• Analytical and tactical thinking capabilities with execution leading to continuous process improvement and superior customer service
• Talent and bench-strength development capabilities

Manager Client Support Center Resume Examples & Samples

• Supervising a team of Client Support Center Analysts focused on meeting Customer Service, efficiency and quality standards in order to meet/exceed client expectations
• Evaluating, implementing, and continually assessing/optimizing a team structure, as well as business processes, policies and procedures to ensure the efficiency and effectiveness of the Client Service Center
• Support the Client Support Center Agent Group with daily call volume relief
• Assist with ensuring that personnel are logged into the queue during peak times and times of need
• Assist with scheduling needs, aiding coworkers and maintaining that adequate coverage is always kept
• Provide continual and ad hoc reporting from phone monitoring and case tracking software
• Continual review of the queue and call waiting times, ensuring that call statistics are within acceptable metrics
• Maintain weekly meeting documentation, ensuring that all necessary parties follow-up on action-items per meeting outcomes (if any)
• Serve as a direct escalation point for client challenges
• Respond to customer calls and e-mails
• Advocate the importance of external customers within athenahealth
• Work cross-functionally to continuously improve athena’s service
• Assist with new hire on-boarding (interviewing, training, and assessing)
• Assist the Manager of the Client Support Center in building an exemplary customer support organization
• Other duties as assigned by the Senior Managers and Managers of the Client Support Center and Director of the Client Support Center
• Prior experience enforcing and maintaining department policies and procedures, with a focus on continuing staff education
• Experience leading a group of analyst-level staff toward professional success
• Bachelor of Arts or Bachelor of Science Degree
• Experience working in a healthcare client support setting
• Resourceful approach to solving problems from the beginning through to resolution
• Ability to manage small and medium sized projects from inception to completion
• Strong organizational skills and attention to detail
• Flexibility: comfort working in a rapidly changing, diverse environment
• Initiative – Not only able, but also excited by the prospect of working in a fast-paced, hard-working environment
• Strong analytic and problem solving capabilities
• Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Calm, empathetic phone manner
• Ability to maintain poise and sense of humor in stressful situations
• Understanding of the needs of our clients and how attainment of our goals will meet those needs
• Understanding the business need to set and attain ever more challenging goals
• Understanding of, and dedication to, continuous improvement of our processes and ourselves to support athena’s mission
• Eagerness to participate in change-oriented endeavors geared toward expanding our capabilities
• Willingness, as part of a team, to personally provide at least 51% of the commitment and effort required to solve a problem
• Willingness to vary job responsibilities as required to meet the needs of our clients
• High level understanding of the three major services lines and of the organization’s responsibility for delivering on them
• Understanding of the Balanced Scorecard and each department’s responsibilities under it
• Excellent communication skills (particularly listening and speaking)
• Maniacal attention to detail
• Strong computer literacy and/or the comfort, ability and desire to advance technically

Private Client Support Associate Resume Examples & Samples

• Responds to telephone and e-mail service requests, inquiries or complaints from Private Client Services clients. High volume of contact with sophisticated high net worth client base
• Pulls daily reports, including ODs, Significant Balance, and others as needed
• Ships and receives documentation, statements, and other client correspondence
• Composes a variety of client letters using appropriate and professional business language and handles incoming mail
• Sets clients up with Internet Banking and other alternative delivery services
• Troubleshoots client issues as needed
• Organizes and maintains a file system and files correspondence and other records
• Performs assignments with established directives involving knowledge and application of policies and procedures including STOPPED policy and Private Client Services procedures. Uses independent judgment in actions taken
• Answers and screens telephone calls for Private Client Managing Director and arranges conference calls if applicable
• Researches, compiles, stores and retrieves data for presentation of reports. May prepare statistical reports
• Coordinates and arranges meetings, prepares agendas reserves and prepares facilities and records and transcribes records of meetings
• Analyzes facts and circumstances to conclude and make recommendations for solving administrative problems within the limits or accepted practice
• Assists Private Client Bankers and Private Client Managing Directors with various projects

Inside Sales Account Manager / Client Support Resume Examples & Samples

• You will begin by sharing a team goal, which will allow you to focus on learning the business
• Great team culture!
• Able to effectively work with a team and collaborative decision making skills

Senior Client Support Associate Resume Examples & Samples

• Must have excellent communication skills, both verbal and written
• Must be well organized, detailed oriented, accurate and efficient
• Develop and demonstrate strong computer skills (ability to adapt to new software and systems)
• Financial services industry or banking experience is a plus, preferably in foreign exchange services
• Must be able to work independently in a team environment
• Undergraduate degree in business or finance is preferred
• Excellent customer service skills and experience
• Positive attitude and team player needed

Client Support Configuration Manager Resume Examples & Samples

• MS Windows 8, 10 and Mac Operating Systems
• Experience with MS Systems Center Service Manager (SCCM) to include experience with Operating System Deployments
• Experience with VPN technologies
• Experience with configuration of Android and iPhones
• Experience with personal computers, terminal, peripheral equipment and associated software repair, installation, configuration, and system operation
• Familiar with configuration and management of mobile devices, such as tablets and phones
• CompTIA Security+ or equivalent DoD 8570 compliant certification required
• Good communications skills; shows tact, effective listening skills and follow through
• 5-8 years of directly related experience in systems administration and analysis
• Participate in the Hiring, training and development of a strong support staff to ensure a high level of client satisfaction
• Oversee the team’s workflow and client engagements to ensure a high level of client satisfaction with Support
• Collaborate with other Managers, Supervisors and Leads to create a work schedule for the team that ensures full coverage at all times during hours of operation (including holidays)
• When needed, act as a client-facing point of escalation to further ensure resolution to client cases and concerns
• Coordinate with and maintain relationships with cross-functional organizations and departments within Concur to ensure efficient operations
• Establish and report a set of metrics and dashboard that reports on accomplishments and forecasts outcomes
• Maintain a working knowledge of the Product and Services in order to identify the scope of work that is assigned to leads and analysts, contribute to closing cases when needed and to recognize the full range of effort by staff from exceptional to sub-standard
• Recognize employees for exceptional work and product guidance and improvement plans when needed
• Monitor group caseload, escalate or reprioritize cases as necessary, monitor case progress, provide guidance to analysts, and coordinate supplemental training
• Monitor and process flows to ensure that client cases are progressing through the workflow
• Guide team members on general Support tasks and processes
• Review SLA metrics and raise attention to other management teams in Support when the team is failing to meeting the SLA guidelines
• Collaborate with Product Group Leads to help ensure client concerns are addressed with appropriate priority
• Serve as a first level of escalation and work directly with clients on escalated cases and concerns
• Perform case reviews for each member of the Support Analyst on a monthly basis; evaluate the way the cases were handled, and communicate those evaluations in writing
• Personnel administration including conducting performance reviews, coaching, discipline, training, terminations, and potential new hire interviews
• Regularly interface with other Concur departments to resolve customer issues and to develop and define processes
• Bachelor degree in a technical field or equivalent experience
• Four or more years of experience in technical or service support interfacing with customers
• Two years experience as a point of escalation to resolve complex cases and determining resources required to resolve
• Two years of experience leading a team by providing training, advice and guidance to technical support specialists to resolve specific cases
• Ability to pass a background check
• Excellent written and verbal communication skills, including persuasion and documentation skills
• Ability to plan and to prioritize
• CRM experience preferred
• Able to work under pressure in a fast-moving environment
• Deep working knowledge of a GDS is a plus
• Fluency in English is a must, French, German and Spanish are a plus
• To handle the day to day customer support, operational functions and goals using the available resources via the most efficient, effective and great integrity methodology
• To perform User Acceptance Test (UAT) to any system deliverables and/or data patches prior to production roll out
• University degree with emphasis in business or finance management or equivalent
• Preferably with at least a year of banking operations experience
• Experience in establishing standard processes, documentation, and conducting User Acceptance Test will be an advantage
• Process oriented and carries great integrity in his role
• Well versed in MS Office application
• This position will be responsible for managing a group of Client Service Analyst that are focused on providing support for Fiserv Clients utilizing Precision Loan Products
• The manager will be responsible for oversee the day to day support functions within the group including ensuring proper staffing, timely case resolution, and adherence to quality
• The support of these products also includes troubleshooting issues and effective communication to both clients and internal stake holders
• Responsible for managing a team of associates providing support for the Precision Loan Products
• Manages the knowledge level, scheduling, and activities of the service team to ensure appropriate service coverage including the timely and quality resolution of clients’ support needs
• Bachelor’s Degree in Business, Finance or a related field is preferred
• Minimum of Five years’ experience in the financial services industry, a substantial amount of which must have involved client services or customer services roles
• Minimum of two years relevant experience managing teams
• Extensive knowledge of client service systems such as phone, ACD, and case management systems
• Strong knowledge of banking and lending industry
• Excellent leadership skills and ability to motivate employees to perform at peak standards

GM Securities Lending Trader & Client Support Resume Examples & Samples

• To assist Head Trader APAC in effectively lending out client securities in Asian time zone
• Ensuring a high level of client service is observed while adhering to client and lending restrictions
• Establish and maintain relationships with trading counterparties in Asia while seeking and maximizing profitable revenue streams
• Ensure that Investor Services develops and consistently maintains a premier quality reputation, internally and externally, for the ASL aspects of its business
• Provide input into formulation and maintenance of the ASL APAC development plan
• Prepare various MIS reports, revenue estimation, presentations for client meetings and reviews
• Adherence and practice DB’s safety and soundness principle at all time

Client Support Tax Consultant Resume Examples & Samples

• Use specialized depth and/or breadth of expertise to service ADP's largest clients Interpret internal or external business issues and recommend solutions/best practices to ADP leadership and to clients
• Work independently to resolve issues and provide solutions, with guidance in only the most complex situations
• Share knowledge and best practices with less experienced Consultants and Specialists
• Bachelor's Degree is preferred; equivalent in education and experience considered
• Negotiation and problem solving skills

Client Support Payroll Tax Consultant Resume Examples & Samples

• Work pro-actively with clients to provide information, best practices and training on ADP solutions
• Proven ability to produce positive results
• Professional consulting experience or equivalent experience as a practitioner in a systems-related organization
• 5 years of experience in a customer service environment preferred
• Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
• The ability to learn and apply basic concepts in new and more complex situations Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP
• A history of successful performance in one of the following operational, implementation or client service positions: Coordinator/ Specialist/ Tax Service Coordinator/Account Executive
• The ability to collaborate and work in a team environment as well as work independently while making sound decisions

Global Client Support Associate Resume Examples & Samples

• Administer the sales order and purchase order processes
• Manage vendor costs and ensure access to vendor pricing
• Capture data and produce reports as required by the sales process and sales team
• Demonstrate proactive management
• Display good verbal and written communication ability
• Possess the ability to manage assigned work processes

Senior Analyst, IT Client Support Resume Examples & Samples

• Requires detailed knowledge of PC hardware, Operating systems, network configuration, server interaction, diagnostics and troubleshooting
• Replaces and rebuilds hardware components as needed
• Fixes basic routine issues
• Installs/removes/configures basic applications
• Typically is a college/university graduate or has equivalent experience
• Has basic knowledge of theories, practices and procedures in a job family or skill
• Applies knowledge and skills to complete own work
• Depends on others for instruction, guidance and direction
• Develops competence in own area by performing routine work
• Coordinates the fulfillment of detailed service requests and assists in the resolution of advanced problems in high availability environment
• Requires working knowledge of: all hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop based security methodologies
• Requires troubleshooting capabilities of the operating systems, and OS modifications
• May assist with the resolution of advanced issues
• Experience supporting multi-platform environments including the following: Windows 2000/XP Professional, Microsoft Office Professional Suite, Lotus Notes, Microsoft Exchange, Microsoft
• Internet Explorer, Visual Basic, Citrix Access Gateway, Symantec AV suite, and Altiris
• Good understanding of the following hardware and network topologies/protocols: HP and Dell desktops, laptops, network hubs, Ethernet and TCP/IP protocol
• Individual may participate in a rotating primary support role. This includes after hour and weekend support as required
• Periodic travel to support business initiatives is required

Client Support Desk Agent Resume Examples & Samples

• To provide first level product & business support to the BNYM Client base across Europe, Middle East and Africa
• To provide telephone and email support on several proprietary banking software products
• To present solutions to a diverse range of product queries including general functionality and training, admin, Tier 1 technical advice, while also supporting the more in-depth business related queries
• To effectively use the telephone system and call logging products in accordance with CTDS Helpdesk guidelines
• Excellent client support experience gained either within a previous Helpdesk position or client focussed role (at least 2 years experience)
• A working knowledge of the cash and custody business (preferable)
• Existing relationships with related business and technical units (preferable)
• At least educated to A level standard – essential
• HDI or similar standard – preferable
• ITIL qualified – preferable
• European language skills (essential)
• Ability to multi-task and get the job done quickly (essential)
• Understand the cash and custody business and keen to know more (essential)
• Work in a small team, communication and updating colleagues continuously

GE Healthcare Client Support Intern Resume Examples & Samples

• Full-time student pursuing a bachelors degree
• Ability to focus and work on computers
• Ability to articulate problems in clear and simple terms
• Demonstrated analytical ability and competency in data entry
• Proven Leadership skills and experience
• Strong Initiative and ability to work independently and in teams
• Desire and ability to listen and learn
• Able to work for a minimum of 7 weeks
• Demonstrated analytic approach to problem solving
• Curiosity and eagerness to learn
• Demonstrated leadership skills and community involvement
• Prior experience in market research and data analysis
• Proficient in Microsoft Office suite
• Prior experience in community involvement

Software Client Support Coordinator Resume Examples & Samples

• To be responsible for all administration associated with a portfolio of Willis Towers Watson software clients based globally
• To process new sales in accordance with the client’s software licence agreement and software terms
• To be responsible for the provision of software, the creation of software licencing in line with the client’s technical environment, setting up new contracts and issuing invoices
• To be the first point of contact for Willis Towers Watson clients and consultants for queries relating to software licensing, billing, contract renewal and general enquiries
• To manage the timely and accurate annual software licence renewal process, in line with Willis Towers Watson internal processes and client billing requirements
• To arrange the distribution of trial software and to liaise with Willis Towers Watson consultants regarding progress
• To provide clients with quotations for additional licences as required, taking into account the terms of their licence agreement
• To provide support to colleagues within the Software Sales Administration team as required due to absence, changing priorities within the team or business volume fluctuations
• To accurately and effectively maintain all sales and marketing databases
• To assist with the distribution of new software releases and mailshots, as required
• Excellent customer service skills with experience of dealing with corporate clients and individuals at all levels
• Proven administration and organisational skills with the ability work on own initiative, juggle tasks and prioritise work
• Strong IT skills with an aptitude for easily learning new IT systems and computer skills
• Good knowledge of Excel and Word, numerate and an eye for detail
• Proven track record of handling complex queries and tasks in a pressurised environment
• Excellent attention to detail with the ability to accurately review the quality of own output
• Flexible ‘can do’ attitude with the determination to solve problems and seek solutions

Windows Client Support Adminstrator Resume Examples & Samples

• Associate's degree in Information Technology or related discipline and 3 years previous experience with Windows 7 operating systems and related networking (TCP/IP, DHCP, DNS). Additional years experience in lieu of degree is acceptable
• Audio Visual, Blackberry, and VOIP Telephone equipment experience beneficial
• Scripting: Power Shell, VBscript, or JavaScript a plus. Experience with Virtual environments
• To promote and identify effective solutions in support of all aspects of dealer/customer liaison in order to provide high levels of customer satisfaction, e.g. co-ordination of all activities required in meeting prompt and effective solutions
• Maintain an up to date working knowledge of the company’s systems, products, components, manufacturing methods and techniques, essential for discussions with customers, associated companies, government authorities and the general public
• Provision of daily company aftersales customer service, through all means of communication. Continuous, prompt and professional support by email, letter, telephone to the dealer network and Aston Martin customer base. Maintain records by using the CRM system
• Identify and agree costs relating to Warranty with members of the AM dealer network. Where appropriate, identifying through discussion and negotiation with customers and dealers, post-warranty contributions, to mutual levels of satisfaction, within agreed concession parameters
• Manage the on-going maintenance and accurate filing of all records and reports relating to Aston Martin vehicles, customers and dealers including; dealer communications, Service Bulletins, Field Service Actions, Service Action Recalls, Policy Letters and ePDR’s
• Continued assessment of service and added value opportunities, which contribute towards customer satisfaction and cost of ownership
• Lead in the organisation and delivery of global on territory After Sales conferences, including scheduling, preparation and deployment in major markets, additionally follow up with formal minuted closure
• Planning and deployment of global on-territory Customer Service Clinics, in–line with scheduled plans and dealer requirements
• As required, represent After Sales at relevant in-house meetings, also at key external events that are relevant commercial activities e.g. Track Days, Motor shows and Dealer Promotional events
• Identifying on-going improvement areas in workshop efficiency, cost of ownership and profitability, also aftersales parts performance and parts stock holding
• Degree or equivalent
• Preferred understanding of servicing and maintenance procedures, as well as an ability to present and communicate at all levels in a responsible and professional manner
• Comprehensive IT skills: using mainly Microsoft applications and appropriate AM Systems
• Previous automotive manufacturer or dealer experience
• A full and clean driving licence is essential
• Extensive knowledge of the Company’s products
• Able to work in a team, autonomously and motivate others
• Excellent inter-personal skills with ability to influence others with no direct reporting structure
• Be a friendly and enthusiastic self-starter
• Able to demonstrate a strong and innovative business acumen

Client Support Leader Resume Examples & Samples

• Ensure that IT is represented at the highest level of professionalism when communicating with internal customers (business partners), vendors, and contractors
• Act as an escalation point for critical incidents
• Establish, refine and advocate Client Services best practices for insuring customer satisfaction, service request automation, customer self-help, team member on-boarding and escalation of issues to Tier 3 support teams
• Define and communicate service level agreements and resource allocation to the IT Leadership team
• Organize and negotiate IT resource allocation to meet Client Service SLAs
• Manage day to day productivity and engagement level of assigned direct reports and ensure that performance goals are met. Mentor and develop team members
• Gather feedback from end users, analyze results, make recommendations for support process-improvement, and implement changes
• Track and report on metrics for incidents, requests, projects and changes in the IT Service Management (ITSM) solution
• Manage to and report on internal SLA’s. Create and deliver service desk metrics that establish baselines and performance metrics relating to SLA’s for client services team
• Apply and/or enforce ITIL, change management processes and risk management processes
• Coordinate the development and maintenance of the support knowledge base
• Define realistic interval (daily, weekly, monthly, quarterly, yearly) metrics to review service desk performance. Drive continuous service improvement and responsiveness within the service desk
• Combine ‘hard’ performance metrics with ‘soft’ customer survey data to better develop staff and user based training and IT responsiveness
• Manage 2-3 medium, or 1-2 large infrastructure engineering initiatives simultaneously
• Liaise with internal technology partners and external vendors to ensure effective communication, collaboration, and stakeholder involvement
• Manage contact, purchasing and licensing agreements for major vendors and products including: Microsoft, CDW, ServiceNow, Adobe…etc

Client Support Rep Lvl, Consultant Resume Examples & Samples

• Strong working knowledge of Account Reconcilement processing
• Working knowledge of Automotive Clearing House (ACH) processing, with details understanding of NACHA rules and regulations
• Solid understanding of various Software Development Life Cycles (SDLC) and all aspects of application phases from design through deployment. Including but not limited to Models: Agile, Iterative and Incremental, Waterfall

Data Center Client Support Technician Resume Examples & Samples

• Must sit 45 min or less from Tarrytown*
• Escalate and communicate customer issues and network related alerts to Engineering, Management, and Administration as defined by Our Client process and procedures
• Troubleshoot various issues such as internal Our Client Data Center questions/requests raised (Password request, ticket investigation, researching vendor position), customer issues or questions, or issues Our Client is requesting a provider to take action on
• Respond to customer requests and provide consistent communication as defined by Our Client policies
• Resolve trouble/request tickets and provide detail updates within ticketing system
• Perform daily backups and recovery, when necessary
• Setup and maintain users, groups and permissions
• Install software patches when necessary
• Install, configure and test software and hardware
• Install software patches and upgrades as required
• Follow all processes written and verbal for Selling, Installing, Maintaining, Training, and supporting the technology environment of Our Client clients
• Properly process all Service Requests including tracking of incident time, materials
• Knowledge, Skills, and Abilities
• Basic understanding of configuration and support of the Microsoft server environment, Including
• Proficient in Windows 7, 8 and 10
• Working knowledge of Windows Server 2008 and 2012
• Strong diagnostic skills. Perform analysis, implementation, and monitoring of Windows strong understanding of Active Directory and other core Microsoft technologies
• Extensive knowledge of TCP/IP protocol. This knowledge will be applied to firewall configuration and troubleshooting
• Excellent verbal and written communication skills are required to effectively interact with peers, senior management, vendors, consultants, and internal/external customers
• Ability to learn new technologies and utilize the Microsoft resources provide as part of our partnership programs
• Ability to work off-hours as needed

Manager, Client Support Center Resume Examples & Samples

• Manages a team of specialists responsible for client communication in a 24 x 7 environment
• Hire, manage and retain effective staff to ensure a client focused and results-oriented team approach
• Determines team training requirements ensuring current and proficient skill sets within the team; Build staff and team to result in having a strong, high performance team
• Ensures consistent client-friendly communications are created and sent for technology issues that arise in the processing environment
• Ensures our internal team’s (GTM, Operations and IT operations) are kept in the loop of all communications distributed to clients
• Overall talent management, including succession planning, coaching for performance and employee development
• Partners with Go to Market client teams to understand client requirements and SLA’s governing issue escalation and communication
• Partners with Operations leaders to understand client driven process changes and future requests
• Collaborates with IT Production Operations and Command Center to help interface on any processing problems and production issues related to applications and services, from initiation until conclusion. This will include issues primarily related to the client facing Real-time environments
• Escalates issues as needed while communicating status and risks to management
• Aids in ensuring consistency of messaging across all clients for any Root Cause Analysis on production events and tracking completion of corrective actions items determined in the Root cause analysis
• Participates in internal meetings recapping production events
• Collaborates with the Implementation group on new client activation or existing client service expansions
• Collaborates with Client Services Group on any requests from clients including testing and/or additional or non-standard monitoring as requested by clients
• Works and communicates directly with clients for any production events
• Helps review the operational readiness of new products and services being transitioned into production environment

Client Support Technical Coordinator Resume Examples & Samples

• Administrative support experience within the healthcare industry
• Ability to professionally communicate on a high level with health care business executives
• Experience with health care technical systems and physician service industry, including interacting with physicians and office staff on a one-to-one basis
• More than 1 year of experience in information technology operations
• More than 1 year of experience maintaining and troubleshooting an Electronic Health Record applications (Epic Preferred) and other support applications
• Prior experience in Epic implementation and configuration
• Knowledge of Citrix
• Knowledge of Sonic Wall and Cisco Router
• Familiarity with Credant or other encryption software
• Proficient in Microsoft Operating Systems, Windows 7, Windows 10 and the latest Microsoft applications

Senior.client Support Executive Resume Examples & Samples

• To ensure that the standard operational procedures and handling processes are followed closely in accordance to the compliance requirements
• Ensuring the subscribing members is abiding to the Subscribers Agreement in their daily usage of bureau suite of services by conducting data integrity checks
• Follow directions set for department by delivering company expectations
• Provide support to Head, Service Delivery to define scope of projects/services, and plans for human, technical, and financial resources so as to provide an integrated framework in which goals may be achieved
• Excellent communication and work management skills
• Detail oriented with analytical and problem solving abilities
• Candidate should also have project management experience and possess strong customer service skills

Analyst, IT Client Support Resume Examples & Samples

• Requires working knowledge of infrastructure technology
• May install and configures non-standard and legacy applications
• Demonstrates knowledge of client hardware, software, operating systems, network configuration, server interaction, diagnostics troubleshooting and component replacement
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests
• Ability to work independently or via a team collaboration process. Experience providing support via in-person, phone, or remote methods
• Experience supporting multi-platform environments including the following: Current Windows environments, Microsoft Office, Microsoft 365
• Demonstrates working knowledge of Internet Explorer, Visual Basic, Citrix Access Gateway, Symantec AV suite, and Altiris and ServiceNow
• Good understanding of the following hardware and network topologies/protocols: HP and Lenovo desktops, laptops, network hubs, Ethernet and TCP/IP protocol
• Periodic travel (within city limits) to support business initiatives is required

Client Support Technical Analyst Resume Examples & Samples

• Expected to become a PromisePoint application SME
• Strong collaboration skills to work within multiple teams with several simultaneous projects occurring and delivering at a high cadence
• Build relationships across cross-functional teams for a smooth product roll out and to ensure seamless execution from product set up to product support
• Proactively work with client administrators, operations and client services to best utilize web application tools while supporting ongoing learning and adoption projects
• Attend Promisepoint/technology workgroup meetings to ensure client and Breakaway is progressing on product deliverables
• Plan end-to-end product setup planning, oversee setup and configuration
• Own client administrator relationship throughout contracted service delivery
• Plan training for each new client and newly added administrators on how to complete self-service configuration
• Participate with Engagement Manager in client conference calls to listen for product improvement opportunities or configuration needs
• Manage support ticket queue by prioritizing, and resolving 1st level application support tickets and assigning to teams depending on severity or type
• Answer client administrator calls (8-5 weekdays)
• Requires after-hours support duties and a rotation, on-call support schedule as assigned
• Document and analyze configuration change trends for potential product features or enhancements
• Collect and document administrator feedback and requests regarding the PromisePoint product
• Provide weekly reporting to Product Manager based on feedback
• Provide weekly reporting and trend analysis on active and resolved defects
• Conduct regular surveys
• Bachelor’s Degree in Business Administration, Business Management, Marketing, Communications, Computer Science, Information Systems or related field
• 2-5 years related experience working with cross-functional teams in web application support or technology role
• Minimum of 2 years’ experience working with distributed applications (Windows, SQL, SQL Server, etc.)
• 1-3 years’ experience in power shell, or similar scripting languages
• Strong analytical skills, troubleshooting and problem solving skills
• Acute attention to detail, organized and willing to go the extra mile to deliver customer-focused solutions
• Exceptional customer service skills and strong relationship building skills
• Project management experience and knowledge of project management software
• Knowledge of Microsoft Office products
• Experience working with agile/scrum teams is an asset
• Ability to provide 24/7 on-call support

Client Support Rep Lvl, Associate Resume Examples & Samples

• Candidate will provide business to business support within the Client Services department to an established client base
• Candidate will interact with all areas of the business as needed, as a means to ensure the clients’ needs are handled successfully
• Administrative tasks include reporting, submitting change requests, processing orders and project assignments
• While this role is within a team environment, the candidate will display independence as well as ownership of assigned tasks. The candidate will be able to clearly articulate and suggest new ideas, have the ability to propose next steps with a clear purpose that provides value to the client or the business
• Candidate must have a confident, professional and personable presence; critical thinking and creative problem solving skills, ability to work well under pressure, juggle multiple tasks and priorities, be able to multi-task and make sound judgments to maximize the value of the work performed
• Candidate should also be able to work well within a team environment, both within the department and cross-functional teams. We have a strong focus on process improvement and automation and will expect active participation in showing progress on assigned projects to enhance our customer experience
• The candidate is expected to perform all duties and tasks within his/her department or job and when assigned, in any other department or job to the best of his/her individual skill and ability. This may include being assigned certain production tasks during work peak periods. Travel to client sites may be required
• Bilingual in English & Spanish is preferred
• Education & Experience: College Degree with related customer service experience
• Functional Area Skills/Knowledge: Requires strong communication skills, basic knowledge of company products and services, professionalism and fluency in English; strong interpersonal skills; and very good telephone skills. Also, requires good organizational skills, be able to “think on one’s feet”, possess the ability to stay in control and maintain even handed approach with people while working with continually changing multi tasks in a deadline work environment. Requires PC, keyboarding and 10-key skills

Supervisor Client Support & Mobile Phlebotomy Services Resume Examples & Samples

• Oversees the daily activities of the mobile phlebotomy team and the daily operations of the Client Service Department, both in house and in the field
• Works with the Laboratory Management team to ensure best practices in phlebotomy across CCHC
• Interviews and makes hiring recommendations of staff in responsible areas
• Ensures proper staffing levels are maintained at all times
• Ensure proper training of all direct reports
• Ensures staff performance and competency of direct reports
• Direct the duties of the CCHCLS Customer Service Representatives
• Develops, implements and updates department procedures as necessary
• Provides guidance and support to staff concerning the handling of assisting clients with laboratory test orders, results, specimen collection and transport expertise
• Develop and maintain technology and tools to support the operations within Client Service
• Develop ways to improve services to our clients, patients and coworkers
• Collects statistical data and maintain quality assurance reports and records related to customer service for the department and the CCHCLS Patient Service Centers
• Prepare quality service reports for clients as appropriate
• Manage the operations and activities of client service within the annual budget
• Maintain good communications with the supervisors/management team at CCHCLS, CCH Lab and FH Lab
• Ensure professional conduct and communications by all staff with CCHCLS' customers
• Develops professional growth on a continuing basis
• Ability to read, write and communicate in English
• Must have excellent customer service skills
• Must have strong interpersonal skills and the ability to work successfully in a leadership role
• Must possess a 2 year degree in a health related field and have at least five years of progressive work experience in the health field (preferable medical or outreach laboratory). MLT preferred. Prior supervisory experience and/or demonstrated leadership ability

Manager, IT Client Support Resume Examples & Samples

• Information Technology is responsible for the effective development, delivery and operation of computing and information services. Anticipates, plans and delivers IT solutions and strategy which enable business value
• ​Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process. Experience providing support via in-person, phone, or remote methods
• Installs/removes/configures hardware and software
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Partners with end users to correlate business requirements to technology solutions (strong business acumen)
• Prioritizes effectively and escalates as needed
• Responds to customer needs and services as assigned
• Gathers requirements, designs, and deploys server-based solutions to meet business needs. This includes physical server deployment as well as allocation if virtual server capacity (internal and external)
• Maintains existing server environments through proactive patching of firmware and operating systems
• Acts as tier II and III support for help desk for certain problem resolutions
• Requires working knowledge of server hardware, software and operating systems, platform configuration, virtual technologies, networking/distributed computing environments, and systems management tools
• Manages capacity on physical and virtual server infrastructure
• Demonstrates thorough understanding of networking concepts and systems including Routing and Switching, WAN/LAN, Cisco & HP network devices, VOIP, WLANs.​
• Demonstrates excellent problem solving skills and ability to make independent decisions
• Oversees the purchase, installation, and support of network communications including LAN/WAN systems, T1, SIP, and VOIP systems
• Possesses knowledge of telecom technologies, hardware, software and telephony connectivity
• Investigates and resolves vendor incidents through maintenance contracts
• 8+ years experience in related field
• Manage the day to day operations of the Customer Support team including recruiting, training, managing, mentoring, and motivating talent, while creating a positive environment of improvement through coaching and development. Ensure clients have an exceptional service experience
• Gain a deep understanding of ICE Data Services market data products, architecture and customer base
• Work closely with global counterparts to ensure consistency in support and coverage
• Has a minimum of 3-5 years of customer support leadership experience, including managing world class support infrastructure and processes
• Knowledge of financial markets and associated terminology
• Exposure to front office trading/market data environments, ideally in a client/business facing role
• Is a creative, passionate and inspiring leader who enjoys hiring, developing, mentoring and motivating top talent
• Experience operating in a customer-facing role, including creating quantitative and qualitative measures of customer satisfaction
• Excellent communications and presentation skills
• Established track record collaborating with multiple teams to achieve objectives. Is a team player
• Proactive, professional, organized, creative and dynamic
• Positive attitude and deep customer service orientation
• Experience supporting multi-platform environments including the following: Windows XP, Windows 7, Windows 10, Microsoft Office Professional Suite 2003, 2007, 2010, 2013 Microsoft Exchange
• Internet Explorer, Citrix Access Gateway, Symantec AV suite, Altiris, and PGP
• Good understanding of the following hardware and network topologies/protocols: HP and Lenovo desktops, laptops, thin clients, network hubs, Ethernet and TCP/IP protocol
• Identifies possible solutions to a variety of technical problems and takes actions to resolve

Windows Client Support Level Resume Examples & Samples

• Analyze technical problems and create solutions involving the use of existing techniques or tools
• Daily Windows/VDI/support duties including on-call support, pager and 3rd shift rotation as well as proactive monitoring and skills transfer
• Windows XP/7/10 Administration/Support
• Citrix Receiver/Console troubleshooting
• Windows Virtual Desktop Interface troubleshooting
• Windows Active Directories Administration and Management
• VMWare Virtualization Software Administration/Support
• Windows Microsoft Office 2007 365, Excel, Access, Word, Internet Explorer troubleshooting
• Macintosh; iOS; Android; BYOD, Mobile (MC40s, MC70s) Troubleshooting/Support
• Wired/Mobile Printers remote support/troubleshooting
• Troubleshoot Faxing issues/Remote troubleshooting
• Retail Thin Client Troubleshooting/support
• Microsoft Exchange and Exchange Server
• Windows Debugging Skills
• Windows PowerShell Automation
• Windows OS Updates and Patch Management
• React to fix field escalated issues promptly
• DHCP, DNS, Group Policy Administration
• System X Hardware Administration/Support
• RAID configuration/support experience
• Education/Mentoring of other team members
• Technical Writing skills for Windows/VDI/Citrix/Wired Printers/Faxing
• Good understanding of networking (TCP/IP and LAN/WAN)
• Develop and validate bug fixes
• Retail Customer Experience
• The manager will be responsible for the day to day support functions within the group including ensuring proper staffing, timely case resolution, and adherence to quality
• The growth of the business unit (external clients), expanding technology capabilities and industry change will provide an exciting dynamic to this role. This versatile leader will need to keep their team current with technology and in some cases will need to assist our clients in understanding the change and why
• Lead impactful relationships for a broad scope of community to large corporate banks in the areas of Check and Remittance Solutions
• Manage a team of associates providing client orientation and support for this product group
• Identify and communicate business opportunities to drive continued service improvements
• Participate in the hiring and termination processes within the department
• Initiate and deliver effective associate performance reviews and improvement plans, clearly explaining the criteria to be used to determine whether work meets or does not meet quality standards to ensure the health of a successful service environment
• Minimum of five years’ experience in client services or customer services roles
• Strong knowledge of banking and financial services industry
• Minimum of five years’ experience in the financial services industry, a substantial amount of which must have involved client services or customer services roles
• Demonstrated commitment to ongoing professional development as a client service manager, identifying and taking advantage of opportunities for continuing education as demonstrated by continuing course work/seminars/certifications

Wealth Management Client Support Resume Examples & Samples

• Provide day to day support for Wealth Management clients such as researching and resolving account issues, escalating client matters to management and processing client maintenance requests
• Provide assistance to Wealth Management Product Specialists in the completion of technical tasks and projects such as updating client investment objectives, maintaining client files, assisting with completion of annual client account reviews and assisting with minutes and various committees
• 1 to 5 years of trust or wealth management experience preferred
• Experience must include administrative/support background with ability to successfully use Microsoft Office products: Excel, Word and PowerPoint
• Must have a professional image reflective of the Wealth Management Department
• Minimum of one-year customer service experience and/or one-year call center experience required
• Basic knowledge of Windows, MS Office Suite, and Internet Explorer required
• Good verbal and written communication skills required

Manager, Client Support Level Resume Examples & Samples

• 3 years or more experience in loan servicing
• 5 years or more experience managing a client service team of 10 or more people
• Excellent communication and presentation skills and ability to interact with all levels with an organization
• Advanced excel and power point skills. Statistical and financial modeling experience preferred
• Excellent coaching mentoring team building skills
• Ability to manage and participate effectively in a team atmosphere
• Strong knowledge of lending industry
• Must be able to work in fast-paced environment with daily working processing deadlines
• Strong working interpersonal relationships with Product Development, Relationship Management and other internal departments in Lending Solutions
• Travel Required
• Excellent communication skills including one-to-one influencing
• Ability to question and probe, in order to obtain the information needed to resolve queries
• Demonstrated track record of customer service delivery to a high standard
• Cultural and language sensitivity in dealing with customers whose first language is not English
• Organisational skills including the ability to multi-task and review & improve work processes/ practices
• Sound PC skills, particularly excel
• A desire and ability to develop a good understanding of the range of Korn Ferry Hay Group products and services and their applications

Analyst, Client Support Resume Examples & Samples

• Apply and adhere to established company, location and Information Technology safety values, culture and work processes and procedures; actively participate in safety rituals
• Demonstrate outstanding customer orientation and desire to restore and enable client productivity; drive resolution and fulfillment time to minimum or to closure on first contact
• Act professionally and tactfully at all times and in all situations; maintain a professional demeanor and appearance; recognize, be sensitive to and be respectful of diverse cultures, business practices and regulations; fulfill role as the “Face and Voice of Information Technology”
• Document incident resolution & service request fulfillment activities consistently, concisely and accurately in writing using correct grammar and spelling utilizing service and asset management tools and systems
• Build leveraging relationships & teamwork environment with clients including management, individuals, Support Service analysts, Access Services analysts and other peers that facilitate knowledge and information sharing; be recognized as a dependable member of team
• Complete tasks timely and deliver specific results related to projects, initiatives and other special assignments
• Service Desk Role
• Intermediate/Advanced Spanish language proficiency is required
• Demonstrated strong verbal communication skills including active listening, interpersonal adeptness and adaptive style; communicate confidently and comfortably within all levels of organization
• Demonstrated strong written communication skills; ability to transform technical architectures, policies and documentation into knowledge content, training & reference materials and client communication & frequently asked questions (FAQs) suitable for non-technical audiences
• Comfortable working in a fast paced environment; handle pressure, large call and work volumes, deadlines and stressful situations well; quickly decompress and refocus; adapt to and manage changing priorities
• Technically competent with ability to quickly learn new concepts, technologies and processes
• Experience working with or supporting MS Windows 7 & Windows 10
• Experience working with or supporting MS Office Suites 2010 & 2013
• Four-year college degree is preferred; technology or related field is a pluS
• Complete all mortgages retention activities that are covered within Sales Support (by phone- inbound and outbound, email, queues etc)
• Ensure any trackers, queues or spreadsheets are updated with actions, resolutions and with confirmation of advice to the originator of the issue
• Distribute Leads to Mortgage Specialists
• Escalation of issues as required to ensure queries are resolved within suitable timeframes
• Complete Broker Software Audit
• Support Brokers and BDM’s with accreditation queries including password resets
• Act as a point of contact for BDM’s
• Answer complex scenario’s from Brokers/Customer’s
• Prepare training packs for PD/Training days for BDM’s nationwide
• Complaint resolution and escalation as needed
• Any additional tasks allocated by the Head of Mortgages Distribution & Mortgage Client Support Manager
• Minimum two years’ experience supporting large key accounts required
• Requires good organizational skills, ability to multi-task and maintain an even handed approach with clients and internal contacts, while working with continually changing tasks in a fast paced environment
• Excellent PC skills with detailed use of Word, Excel and PowerPoint a must

Client Support for Healthcare Mobile Devices Resume Examples & Samples

• Configure, maintain, and offer support for more than 8,000 mobile devices issued to our clinical field employees throughout the country
• Interface directly with employees to offer real-time support and issue resolution
• Must possess a Bachelor’s degree in computer science or information technology, Associates degree from technical school, or minimum of two years of related work experience
• Knowledge of Android devices is a plus
• Must have customer support experience
• Consult with radio station programming and sales departments to provide business solutions utilizing Nielsen products
• Create and implement customized consultative opportunities designed to address specific client business needs both on-site and via the web
• Train and coach clients on data mining and insights
• Continuous client communication and consultation to ensure clients are engaged and using all contracted services to help drive value and ROI for the client
• Continuously update customer relationship management system on all client activity
• 35% travel required
• Proven track record in media research and/or radio sales (5+ years)
• Bilingual (Spanish speaking) preferred
• Relevant experience in multi-cultural marketing and media sales
• Highly proficient and polished communicator, including group presentations
• Demonstrated strength in maintaining positive client relationships in complex situations, resolving client issues and consultative training and sales
• Highly motivated self-starter who can work remotely under self-imposed deadlines
• Able to work collaboratively with internal & external stakeholders
• Proficient in Nielsen qualitative and quantitative radio data and TAPSCAN

Client Support Payroll / Tax Consultant Resume Examples & Samples

• Serve as an expert in servicing ADP's most complex products/technologies
• At least 7 years of experience in a customer service environment, with proven ability to produce positive results
• At least 5 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
• Bachelor's Degree is required; equivalent in education and experience considered
• Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner
• Good knowledge of industry tools
• Excellent communication skills - both verbal and written including strong skills in persuasion and motivation

Senior Analyst Technical Client Support Resume Examples & Samples

• Handles problems and insures resolution of problems that the first tier of help desk support is unable to resolve
• Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
• Simulates or recreates user problems to resolve operating difficulties
• Recommends systems modifications to reduce user problems
• Utilizes problem management database and help desk system
• Provides guidance and/or training to less experience personnel in the help desk section

Related Job Titles

• ResumeBuild
• Customer Support Specialist

5 Amazing customer support specialist Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, customer support specialist: resume samples & writing guide, professional summary, employment history.

• Gather customer feedback and make process improvements
• Manage customer accounts and billing information
• Respond to customer inquiries via phone, email, or other communication channels
• Research and analyze customer issues to identify solutions
• Ensure compliance with applicable laws and regulations
• Monitor customer interactions and provide feedback to management
• Develop and maintain a knowledge base of product and service information
• Follow up with customers to ensure their issues have been resolved

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Yolie Harris

• Document and update customer records in databases
• Develop and implement customer service policies and procedures
• Provide timely and accurate information to customers
• Identify and assess customers’ needs to achieve satisfaction
• Prepare reports on customer satisfaction and other performance metrics
• Maintain customer relationships by providing support, information, and guidance

Quinn Peters

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

customer support specialist Job Descriptions; Explained

If you're applying for an customer support specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer support specialist

• A moderator in LinkedIn Forums.
• Handle premium membership queues.
• Responsible to handle customer tickets using LCS tools.
• Handle the customer tickets to manage the company pages, admins and company updates.
• Escalate/Route the tickets based on the need. 

junior customer support specialist

• Confirming that all avenues (via Phone, Chat or Email) are being attended for all follow up’s and new inquiries. 
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions,  are taken.
• Interacting with customers via text message interface 
• Answering questions about product features and benefits

customer support senior specialist

• Formulate, direct and coordinate marketing activities and policies to help major LCS clients of Google to promote products and services.
• Subject Matter Expert in Google Ads high tier segment, who helps online business to achieve their sales & marketing targets with Paid Marketing services such as PPC, Re-marketing, Google Shopping ads, AdWords. 
•  Monitored clients’ accounts to Identify opportunities and risks, and helped account managers in designing data-driven campaign strategies.
•  Assist customers with Verizon Residential  service product kowledge, Sales  and account related  queries.
• Communicate directly with our clients and government officials (both Canadian and US).
• Advise clients on the government authorities and permits needed to set up a trucking company.
• Advise clients on Log Book audits and Hours of Service.
• Advise clients on various government regulations.
• Apply on behalf of clients to the appropriate government departments for authorities and permits required to operate.
• Scheduling the renewal of required permits.
• Receive and greet clients and customers.
• Inbound customer service calls handling
• E-mail support
• Processing online claims
• Broad understanding and usage experience of Nuance.

customer support specialist Job Skills

For an customer support specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Computer Literacy
• Troubleshooting
• Quality Assurance
• Database Management
• Risk Management
• Project Management
• Data Analysis
• Software Installation
• System Administration
• System Testing
• System Troubleshooting
• Documentation
• Customer Service
• Business Analysis
• Business Intelligence
• Programming
• System Design

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Presentation
• Written Communication
• Social Media
• Supervisory
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your customer support specialist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Jonathan Richards

Unexplained year gaps and missing job experiences are a no-no, gaps in your resume can prevent recruiters from hiring you if you don't explain them..

• It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
• Use the gap to talk about positive attributes or additional skills you've learned.
• Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your customer support specialist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Quinn Yates

• Reasearch and analyze customer issues to identifie solutions
• Maintain customer relationsships by providing support, infomation, and guidience
• Prepare reports on customer satisfation and other performace metrics
• Reasearch and analyzes customer issues to identifying solutions
• Develops and implements customer service policies and proceduces
• Prepares report on customer satisfaction and other performance metricss
• Moniter custmer intearctions and provied feedback to managment
• Manage custmer accounts and billin information
• Develope and maintin a knowlege base of product and servies informatin

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

• Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
• Make sure to use a professional email address as part of your contact information.
• Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

customer support specialist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer support specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Esteemed JPMorgan Chase Hiring Team

I am a passionate Customer Support Specialist with 15 years of experience in Administrative & Clerical. I am excited to submit my application for the Chief Customer Support Specialist position at JPMorgan Chase, where I believe my skills and expertise would be a great asset to your team.

Growing up, I always had a fascination with Accounting. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.

Thank you for considering my application for the Chief Customer Support Specialist position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

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Customer Support Specialist Resume Samples

A Customer Support Specialist will assist the company’s customers who are facing technical issues in using the products and services. A well-drafted Customer Support Specialist Resume identifies the following duties – responding to customers queries in an accurate and timely manner, identifying customer’s needs , helping customers in using specific features; analyzing and reporting product malfunctions; updating internal databases with necessary information; monitoring customer’s complaints on social media; informing customers about new features and functionalities; ensuring customer’s technical issues are solved on time, and assisting junior customer support representatives.

The most sought-after skills for the post include – familiarity with the industry; experience using help desk software, proficiency with remote support tools; good understanding of CRM processes; patience while handling tough cases; and multitasking abilities. A Degree in information technology is the common qualification depicted on most resumes.

• Resume Samples
• Customer Service
• Customer Support Specialist

Customer Support Specialist Resume

Objective : Customer Service Specialist excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.Patient and empathetic Customer Support Specialist with extensive background in conflict resolution and customer care. Desires a Customer Service role.Friendly Sales Associate adept at working in diverse retail and customer service environments.

Skills : Machine Operator, Customer Service.

Description :

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
• Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
• Developed reputation as an efficient service provider with high levels of accuracy.

IT Customer Support Specialist Resume

Summary : Customer Service Representative, with over 7 years of experience seeks a position with a stable company that will utilize my knowledge and experience to drive the company's success and offer growth and advancement opportunities.

Skills : Customer Support, Market Research, Organizational Skills, Training, Google Docs, Salesforce - Desk, Google Spreadsheets, Teamwork.

• Confer with customers by telephone to provide information about products or services, entering customer's orders, cancelling accounts, and obtain details of complaints.
• Perform technical support Keep records of customer interactions or transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, and arrange for billing.
• Refer customer to designated departments for assistance with other issues.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Train new staff Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Sr. Customer Support Specialist Resume

Summary : To obtain a position within a company that will allow me to perform at a standard, where commitment can exemplify, as well as demonstrate my skills that may ultimately, give me opportunities for advancement.

Skills : Excel, PowerPoint, Microsoft Word, Internet, Email, Team Player, Problem Solver, Time Management, Organizational Skills, Self-Starter, 67 WPM.

• Handled Inbound/Outbound call volume not limited to but an estimated of 150+ calls per day.
• Contacted potential customers via web/phone/email to obtain and secure incomplete lending service applications by consulting objections, educating the consumer providing rebuttals when needed to secure short term loan needs.
• Verified relevant detail with consumers to assure all information was accurate, valid, and updated.
• Provided high quality customer service while navigating software applications and providing technical online support to the customer.
• Handled retention calls & resolved in a fast & professional manner.
• Successfully met and exceeded the company's monthly required goals by constantly surpassing the expectations by 97% for sales, phone availability, as well as quality assurance.
• Coached and mentored new employees by effectively demonstrating strong performer behaviors and passing on gained knowledge.

International Customer Support Specialist Resume

Objective : Client-focused social worker with a strong commitment to serving the needs of others. Has an ability to locate and promote appropriate community services for clients and able to establish excellent working relationships. Seeking to obtain a job pertaining to the future career goal of gaining valuable social work experience for a reputable agency that values these skills.

Skills : Bartending, Cocktail Catering, Customer Service Skills, POS, Event Coordination, Community Outreach, Cash Handling, Social Media Marketing, Clerical.

• Regional account management for a customer base of over 90 million customers for a fortune five company.
• Responded to telephone inquiries and complaints using thousands of documented procedures and protocols.
• Communicated appropriate options for resolutions in a timely manner as well as generating a high volume of sales and maintaining an exceptional rate of revenue per call.
• Informed customers about services available and assessed customer needs.
• Provided functional guidance, training and assistance to lower level staff.
• Provided assistance, training and troubleshooting support to lower level staff.
• Interfaced with both management and customer in resolving and escalating issues.
• Prepared standard reports to track workload, response time and quality of input.

Customer Support Specialist II Resume

Objective : Experienced candidate with proficiencies in call center customer service, large venue crowd management and professional licensure testing administration. Added educational program qualifications within Applied Science degree, with anticipated completion in 2015.

Skills : <div>Ability to Use Positive Language, Clear Communication Skills.</div>

• Handled a high influx of inbound calls within a dynamic call center environment.
• Managed multiple priorities and maintained effective results in a quota driven workplace.
• Assisted wireless cell phone customers with items such as adding minutes and troubleshooting.
• Responded to customer inquiries and requests and resolved issues efficiently and professionally.
• Exercised strong interpersonal communication skills with customers and department personnel.
• Accepted assignments with an open, cooperative, positive and team-oriented attitude.
• Utilized multiple call center support applications to efficiently assist customers and agents.

Customer Support Specialist III Resume

Objective : Energetic, analytical leader with 15 years of experience with a fortune 500 company involved with internal and external financial reporting, where I worked on cross-functional teams. Selected strengths include: Detailed-oriented and extremely organized with strong computer skills Demonstrated leadership ability to work and interact with a broad diversity of individuals independently Proven track record for building strong customer relationships.

Skills : Microsoft Office, Oracle, Essbase, Reconciliation, AR, Accounting, Project Coordination, Peoplesoft, Monarch, Sharepoint, Financial Reporting, ERP, Kronos, Payroll, Hiring, Supervising, Interviewing, Risk Management, Pivot Tables, Invoicing, Banking, Business Analysis, Budgeting.

• Answered and screened a high volume of phone calls.
• Involved in answering customer and dealer inquiries relating to loan payoff, physical damage insurance requirements, variable rates and simple interest loans.
• Entered information into an NT database and routed calls to appropriate departments.
• Determined actions for loan collections, waivers and refunds on research.
• Resolved customer complaints and correspondence in a professional and courteous manner.
• Performed routine customer account maintenance and routine research request.
• Maintained titles and responded to Department of Motor Vehicle request for return titles to the appropriate states: NC, SC, VA and GA.

Principal Customer Support Specialist Resume

Objective : Savvy with several computer software programs and computer operating systems. An excellent problem solver that utilizes tactical solutions and technical procedures to complete tasks. A thorough learner that thrives to be educated on all areas of my position with the willingness to train others to soar as well. Experienced in industries such as cable, education, entertainment, and customer service. The value and skills that I provide have served and will continue to serve in all areas of business.

Skills : Computer Skills, Type 45 Wpm, Customer Service, Excel And Outlook, Microsoft Office, Communication Skills, Interpersonal Skills, Mathematics, Video Editing, Photoshop, Office Skills.

• Assisted up to 70 commercial and residential customers daily with understanding, planning and upgrading their new or current service in order to aid them in making cost effective decisions.
• Assisted commercial and residential customers with installing, maintaining, and troubleshooting products and services in order to lower the high 80% call back rate.
• Processed credit card and checking account payments to provide fast and efficient service Explained billing and pricing changes to resolve billing disputes.
• Acted as written and verbal communication liaison between customers and Route Service Representatives, and Managers to maintain effective world class service.
• Created and built accounts for new customers to increase profits.
• Assisted in training new employees as a mentor to improve call quality and performance.
• With the use of technical computer systems, implemented address changes, issued credits and several other technical adjustments on accounts to provide world class service.
• Provided solutions to customers with service and account issues to increase 30% retention rate.

Customer Support Specialist/Call Center Resume

Summary : I am accomplished in Customer Service with more than 11 years of progressive restaurant and managing experience with a strong desire to expand my career. I am resourceful, dedicated, dependable and energetic with a flair for Management and Customer Service. Possess the ability to prioritize and plan work activities and use of time efficiently. Self-starter with the keen ability to access needs and work independently.

Skills : Microsoft Office, ERP.

• Manage, coordinate and implement customer related internal processes such as review of customer orders and engineering changes.
• Manage and generate Customer Supplied Parts Reporting on a monthly basis.
• Coordinate internal resources to resolve issues such as continuous improvement requests and root cause analyses.
• Monitor activities related to timely execution of product lifecycle management support using independent judgement to escalate any issues which may negatively impact the customer.
• Provide quote costs to the customer on component level materials.
• Communicate complex issues through various levels of the organization, whether internally or externally, in order to accomplish specific goals.
• Facilitate operations that impact ability to meet the needs of the customer.
• Possess an extensive network of internal contacts as well as provide a source of information for routine as well as complex situations.

Marketing & Customer Support Specialist Resume

Objective : To find a job that fits me and lets me use my skills and abilities to better myself and the company that I am working for at that time. Perform my best in and out of work and make sure anyone I help feels satisfied with the help they received.

Skills : Typing 45 Wpm, Microsoft Office.

• Opened customer accounts by recording account information.
• Maintained customer records by assisting with credit card information.
• Technical Support included assisting customers with returns, purchasing store protection plans and service packages.
• Scheduled Extended Services such as Returns, Shipping labels.
• Opened cases and investigations of tracking packages and shipments.
• Follow up with customers, and make scheduled callbacks with customer when nessecary.
• Sales included Promotional sales, and outbound calls to customers.

Objective : To obtain a position that enables me to contribute my knowledge, experience, and enthusiasm, while still providing a challenging environment where I can learn new skills, and there is opportunity for advancement and professional development.

Skills : Microsoft, Typing.

• Responsible for providing technical support for advanced communications and application solutions to the maritime industry.
• Provide first point of communication to an international customer base to field and answer questions based on installation, services, sales orders, repair orders, billings, and invoices.
• Front line Help Desk support for resolving end-user computer problems and questions, with particular emphasis on desktop computer and peripheral issues, but not excluding general help desk support activities.
• Perform installations and configurations of new and existing desktop computer hardware, software, and peripherals in accordance with established corporate standards and specifications.
• Maintenance of systems documentation and general help desk and end-user support activities as required.
• Communicates the status of escalated problems and requests with end-users, keeping them appraised on progress and estimated completion times.
• Monitors the progress and status of escalated calls and unresolved issues.
• Documents problems and problem resolution details.

Customer Support Specialist I Resume

Objective : Highly experienced Customer service professional. Provides excellent customer service in a fast paced environment,with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Excellent problem solving and negotiation skills. Able to make decisions independently. Almost three years of customer service skills. Always provide service beyond customer and management's expectations.

Skills : Graphic Design, Information Technology, Customer Service, Sales/Retail.

• Provide assistance for business owners/merchants with billing inquiries and statement reviews.
• Educate customers/merchants on services and tools with our POS terminals, peripherals and other payment processing systems and options.
• Coordinate with Team Managers, Quality Analysts and other advisors to pinpoint areas of weakness.Provided correct and on time date input and reviewed payments and deposits manually as well as electronically.
• Engaged in decision making based on appropriate payment standards and techniques.
• Determined inconsistencies in transactions and reported promptly to Production Coordinator.
• Recorded, utilized and evaluated financial information stored in computers.
• Ensured to preserve proprietary information discreet and protected valuable assets of company.

Customer Support Specialist/Tech Support Resume

Headline : Results driven professional with significant customer service experience seeking to secure a position utilizing my exceptional skills and experience to advance my career.

Skills : Auto Maintenance.

• Demonstrated mastery of the customer service call script within specified timeframe.
• Extremely productive in a high-volume high stress environment.
• Delivered world-class customer service helping to build customer satisfaction and brand loyalty.
• Maximized positive outcomes through effective conflict resolution techniques.
• Consistently met and exceeded productivity goals.
• Proven capacity to troubleshoot problems leading to issue resolution quickly, efficiently and with precision.
• Learned, reference and applied product knowledge information.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Marketing Customer Support Specialist Resume

Summary : Customer Support Specialist is responsible for solving customer issues. This may be by resolving problems or offering solutions to issues. The customer support specialist is also responsible for providing training, documentation, and follow-up support to customers.

Skills : Microsoft, Excel, LN6.

• Stream lined parts allocation and distribution by implementing inventory management systems.
• Significantly improving efficiency of the process, with recorded positive impact on time management and inventory levels.
• Created inventory assessment/process improvement for material needed in service parts.
• Manage FedEx intergradation of freight shipment for service parts.
• Managed hundreds of customers' needs to identify parts of machinery in a specialized industry.
• Answering multi line phone systems and responsible for all customer communications via email or website.
• Documenting procedures and Machinery prints to a useable format.
• Identifying parts by reading prints/manuals and ensuring Quality of product.

Objective : Experienced and skilled customer service IT professional dedicated to understanding and fulfilling my clients' needs, and establishing exceptional working relationships with fellow associates. Successful in connecting with clients by providing optimal service and implementing valued, real-time solutions. Passionate about exceeding expectations of clients and supervisors; and developing professional growth.

Skills : Proficient In Ms Office Suite And Desktop Publishing Software, SAP And Remedy.

• Responsible for opening and closing Notams with the FAA for any tower lighting issues or repairs made.
• Document repairs/installs made by tower technicians which also includes all parts replaced and repaired.
• After repairs are made, facilitate testing tower lighting to confirm lights are performing to FCC standards.
• After confirming tower lighting is working, communicate with the FAA to inform lights are back work and the tower is safe.
• Performing light tech support with tower technicians.
• Responsible for opening/closures of maintenance tickets.
• Responsible for documenting emergencies and any calls concerning any issues with tower sites.
• Responsible for handling and documenting any tower alarms that come into the Remedy console.

Home Customer Support Specialist Resume

Objective : Hospitality Professional with extensive experience providing excellent customer service in the food and beverage industry seeking a position where my love for building valuable relationships with diverse clientele and my ability to exceed expectations and perform under pressure can be developed and further enhanced.

Skills : Fluent in Spanish, Italian and Portuguese, conversational French and basic American Sign Language Skills. Currently taking Chinese/Mandarin classes.

• Utilized SAP as an Accounts Receivable/Payable system in order to research customer accounts and invoices.
• Created, managed, and closed out service tickets in SIEBEL a CRM information system.
• Interfaced daily with internal partners in Accounting, Credit Services, and Consumer Affairs division.
• Reviewed wire transfers and expense reports within an imaging database.
• Provided assistance to customers with navigating and downloading account information from BP Connection.
• Analyzed and researched customer inquiries concerning their accounts.
• Performed high volume phone interaction while working directly with customers to resolve complex accounting issues.

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What does a Client Support Specialist do?

A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.

• Responsibilities
• Skills And Traits
• Comparisions
• Types of Client Support Specialist

Client support specialist responsibilities

Client support specialists provide critical and accurate information to clients in payroll and HR areas, such as tax filing and benefit administration. They facilitate skill development for remote customer support and troubleshooting, resulting in improved client satisfaction and decreased customer calls. They also manage inbound and outbound calls from branch personnel and clients on the status of loan applications and the loan process. They perform excellent organizational skills, deal with changing requirements/priorities, provide follow-through, and manage multiple projects.

Here are examples of responsibilities from real client support specialist resumes:

• Manage VPN, audio conference bridges, and internal telecommunication switches.
• Create ETL packages in SSIS to automate the deployment of the PAA reports and load data to SharePoint.
• Manage, document and track daily all technical inquiries using Salesforce.com.
• Manage profiles in vendor database including updating vendor profiles and ensuring heighten data integrity.
• Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
• Adhere to SLA (service level agreements) and consistently rank high in customer satisfaction surveys.
• Utilize Salesforce CRM to enhance sales, revenue, pipeline, and client promise efficiency and client relationship management.
• Work with TCPIP, DNS, HTTPS, FTP and SMTP with T1 and VPN connections
• Work with LAN engineers to resolve any network relate issues.
• Support students, faculty and staff with cloud virtualization using Citrix technology.
• Maintain multiple ticket queues's to ensure SLA's and business priorities are met.
• Coordinate movement of securities and funds between brokerage firms and custodial institutions to settle trades.
• Coordinate moves of PC, network, and electronic equipment for management and executive support.
• Configure, support, and troubleshot PC OS, network connectivity and standard Microsoft applications.
• Work in DMC Citrix environment to utilize multiple DMC system tools for troubleshooting and password resets.

Client support specialist skills and personality traits

We calculated that 17 % of Client Support Specialists are proficient in Customer Service , Client Support , and Client Service . They’re also known for soft skills such as Speaking skills , Writing skills , and Customer-service skills .

We break down the percentage of Client Support Specialists that have these skills listed on their resume here:

Contributed ideas to improve customer service processes and suggested ways for second-level support to interact with customers and remain informed.

Worked closely with Project Management and Development teams to ensure client readiness for new application deployment and provide client support post-deployment.

Provide support and communication to our List Processing and Client Services team and assist in selling additional services to current clients.

Worked closely with Management/Executives to troubleshoot any outstanding issues that arose from a recent migration.

Provide critical and accurate statutory information to clients in payroll and HR areas, such as tax filing and/or benefit administration.

Acted as 2nd level escalation on newly deployed internal and client facing projects.

Most client support specialists use their skills in "customer service," "client support," and "client service" to do their jobs. You can find more detail on essential client support specialist responsibilities here:

Speaking skills. To carry out their duties, the most important skill for a client support specialist to have is speaking skills. Their role and responsibilities require that "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Client support specialists often use speaking skills in their day-to-day job, as shown by this real resume: "provided customer support to english and russian-speaking clients. "

Writing skills. Many client support specialist duties rely on writing skills. "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions.," so a client support specialist will need this skill often in their role. This resume example is just one of many ways client support specialist responsibilities rely on writing skills: "provided exceptional customer service to over 100 clients every week, and ensured underwriting compliance while meeting company's objective. "

Customer-service skills. This is an important skill for client support specialists to perform their duties. For an example of how client support specialist responsibilities depend on this skill, consider that "computer support specialists must be patient and sympathetic." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a client support specialist: "provided customer support services including problem identification, resolution and product direction for financial, payroll and human resource systems. ".

Listening skills. A big part of what client support specialists do relies on "listening skills." You can see how essential it is to client support specialist responsibilities because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Here's an example of how this skill is used from a resume that represents typical client support specialist tasks: "processed customer complaints and communicated resolutions with appropriate department. "

Problem-solving skills. Another crucial skill for a client support specialist to carry out their responsibilities is "problem-solving skills." A big part of what client support specialists relies on this skill, since "support workers must identify both simple and complex computer problems, analyze them, and solve them." How this skill relates to client support specialist duties can be seen in an example from a client support specialist resume snippet: "manage the analysis of internal and external requests for customer support using system tools, teams members and implement solutions. "

Most common client support specialist skills

The three companies that hire the most client support specialists are:

• ADP 17 client support specialists jobs
• Grandbridge Real Estate Capital 13 client support specialists jobs

12 client support specialists jobs

Choose from 10+ customizable client support specialist resume templates

Compare different client support specialists

Client support specialist vs. systems support.

A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables. They also assist the technology team in designing backup systems and improve existing networks according to business requirements and specifications. They write resolution reports for reference to prevent the reoccurrence of system malfunction and inconsistencies.

While similarities exist, there are also some differences between client support specialists and systems support. For instance, client support specialist responsibilities require skills such as "client support," "client service," "hr," and "client facing." Whereas a systems support is skilled in "pc," "provides technical support," "desktop support," and "end user support." This is part of what separates the two careers.

Client support specialist vs. Technical specialist

The role of technical specialists is to provide technical support for applications and programs to staff members and customers within an organization. They train staff and customers on products and apps and offer advice on the best practices for utilizing technical programs and applications. They also design training materials to teach other staff members the most effective methods of using its technology. It is also their job to reduce company costs by looking for ways to improve productivity and lessen expenses.

In addition to the difference in salary, there are some other key differences worth noting. For example, client support specialist responsibilities are more likely to require skills like "client support," "client service," "troubleshoot," and "hr." Meanwhile, a technical specialist has duties that require skills in areas such as "patients," "customer satisfaction," "c++," and "c #." These differences highlight just how different the day-to-day in each role looks.

Client support specialist vs. Help desk specialist

The primary role of help desk specialists is to maintain relationships between the company and its customers. Their duties and responsibilities include responding to guests' queries, providing technical computer support, and maintaining computer systems' performance. Help desk specialists are also responsible for following up with customers to resolve issues and train computer users. There are several requirements to be qualified for this position, which include having relevant customer service experience, problem-solving and analytical skills , and the ability to prioritize vital tasks.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a client support specialist is likely to be skilled in "client support," "client service," "hr," and "data entry," while a typical help desk specialist is skilled in "desk support," "remote desktop," "computer system," and "network printers."

Client support specialist vs. Installation specialist

Installation specialists are skilled employees who are responsible for installing various equipment, machinery, and computer systems for a company or clients. These specialists must work with HVAC contractors to install air-conditioning ductwork and materials in business establishments and homes. They should recommend corrective action when identifying electrical and environmental deficiencies to ensure optimized performance and reliability of equipment. Installation specialists must also test hardware and software to determine its efficiency and reliability as well as its compatibility with the existing system.

Types of client support specialist

• Support Analyst

Systems Support

Updated March 14, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

What Similar Roles Do

• What a Client Relations Specialist Does
• What a Client Service Specialist Does
• What a Client Specialist Does
• What a Computer Specialist Does
• What a Computer Support Specialist Does
• What a Customer Support Specialist Does
• What a Desktop Support Specialist Does
• What a Help Desk Specialist Does
• What an Information Specialist Does
• What an Installation Specialist Does
• What an Operations Support Specialist Does
• What a Product Specialist Does
• What a Sales Support Specialist Does
• What a Service Support Specialist Does
• What a Support Analyst Does

Client Support Specialist Related Careers

• Client Relations Specialist
• Client Service Specialist
• Client Specialist
• Computer Specialist
• Computer Support Specialist
• Customer Support Specialist
• Desktop Support Specialist
• Help Desk Specialist
• Information Specialist
• Installation Specialist
• Operations Support Specialist
• Product Specialist
• Sales Support Specialist
• Service Support Specialist

Client Support Specialist Related Jobs

Resume for related jobs.

• Client Relations Specialist Resume
• Client Service Specialist Resume
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• Computer Support Specialist Resume
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• Help Desk Specialist Resume
• Information Specialist Resume
• Installation Specialist Resume
• Operations Support Specialist Resume
• Product Specialist Resume
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• Service Support Specialist Resume
• Support Analyst Resume
• Zippia Careers
• Computer and Mathematical Industry
• Client Support Specialist
• What Does A Client Support Specialist Do

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3 Technical Support Specialist Resume Examples for 2024

Technical Support Specialist Resume

Professional technical support specialist resume, formal technical support specialist resume.

• Technical Support Specialist Resume Writing 101

As a technical support specialist, you’ve refined your ability to decode complex technical problems and present them in simple terms. Thanks to your work, everyday users are able to navigate the complex waters of technology with ease. 

Leveraging your deep technical knowledge to provide users with a frustration-free experience is a highly sought-after skill. However, you’ll still need to write an effective resume to beat the competition.

Don’t worry—we’re here to help. With our technical support specialist resume examples and cover letter writing tips, you’re one successful interview away from a job!

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Related resume examples

• IT specialist
• IT director
• Entry-level IT
• IT professional

What Matters Most: Your IT Expertise & Customer Service Background

You’re a pro with various tech support tools, be it TeamViewer or Zendesk, and that proficiency helps you get through each workday. Thanks to your confidence in various software and hardware, end users walk away happy with their problems all fixed. Use this part of your resume to emphasize that.

For maximum effect, stick to listing your technical skills and software proficiencies in this section, with an emphasis on those that enhance your productivity, such as Jira Service Desk. 

Talk about your network troubleshooting expertise and your knowledge of security protocols. If you specialize in a certain niche of tech support, such as cloud systems or virtualization, make sure to highlight it.

9 best technical support specialist skills

• Active Directory
• Norton/McAfee

Sample technical support specialist work experience bullet points

You’ve resolved countless tech issues, led cybersecurity training initiatives, and oversaw countless software installations. Let’s not forget that you did all this while maintaining high user satisfaction and system efficiency scores!

To make the most of your expertise, don’t just list off your daily responsibilities—focus on your greatest achievements where your work made a tangible impact on the end user, or even the company as a whole. Throw in some metrics to make your experience stand out even more.

Discuss your high first-call resolution rates with TeamViewer, the decrease in ticket response times your Jira prioritization overhaul led to, and routines or systems you implemented that boosted overall uptime or efficiency.  Here are a few samples:

• Analyzed network performance using Wireshark to identify and resolve network latency issues, resulting in a 22% improvement in overall network efficiency
• Improved network uptimes by 23% using Kubernetes to ease peak load and dedicated servers
• Managed software installations across 450+ workstations, resulting in an 18% increase in system efficiency
• Collaborated on a network overhaul using Cisco IOS, improving connectivity speeds by 26%

Top 5 Tips for Your Technical Support Specialist Resume

• When you list your technical skills and work experience , make sure to get into the specific software applications and tools you’re familiar with. For instance, discuss which remote desktop tools, helpdesk software, or ticketing systems you used to achieve your goals.
• Your job hinges on your ability to troubleshoot and resolve issues with network and computer systems. Talk about times when you’ve combined your technical skills with creative problem-solving to resolve complex issues that seemingly had no straightforward fix.
• Show that you’re proficient in offering support across various operating systems by listing those you’re familiar with, be it Windows, Linux, or macOS. Take this a step further in your work experience bullet points by showcasing any specialized troubleshooting you’ve done for these systems.
• Technical support often involves assisting end users, so showing your excellent customer service can help stand out. Describe instances where you went above and beyond to ensure customer satisfaction, and support your claims with your high client satisfaction metrics.
• Creating and maintaining high-quality technical documentation is a less exciting but crucial part of the job. Dive into the documentation you’ve maintained, making sure to highlight how it improved knowledge sharing and issue resolution within your team or company.

Absolutely! If you hold relevant certifications such as CompTIA A+, ITIL, or HDI, they’re always worthy of a mention. They’re rarely mandatory, but they help demonstrate your commitment to technology and customer support.

Demonstrate your ability to adapt to evolving industry trends and learn new technologies. For example, talk about how you studied VPN systems to support your company’s transition to remote work, boosting overall employee efficiency. 

Carefully study the job description for each role, making note of the skills it emphasizes. Include all the skills it mentions that you’re confident with, and then add any other tools, platforms, or toolkits that you’re well versed in while keeping it under 9 or 10 skills.

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IT Support Specialist Resume Examples

Writing a great IT Support Specialist resume is an important step in your job search journey. When writing your resume, you should be sure to include the specific qualifications, experience, and technical abilities required for the position. In addition, you should include the right keywords and industry buzzwords to help your resume stand out and be noticed. In this guide, you’ll find examples and tips to help you write a professional IT Support Specialist resume that will land you interviews and get you hired.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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IT Support Specialist

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

IT Support Specialist with 9+ years of experience providing technical support to end- users in corporate and small business settings. Proven ability to troubleshoot and solve complex IT problems quickly and effectively. Demonstrated experience in a variety of hardware, software, and network maintenance and implementation. Expert in customer service, an ability to communicate technical issues in non- technical terms, and a strong attention to detail.

Core Skills :

• Technical Support
• Troubleshooting
• Network Maintenance
• Hardware/Software Installation
• System Administration
• Problem Solving
• Customer Service

Professional Experience : IT Support Specialist, Microsoft Corporation – San Francisco, CA | 2017- Present

• Provide technical support to users in a corporate environment.
• Troubleshoot and resolve technical issues related to hardware, software, and networks.
• Assist users with installation of new hardware and software.
• Monitor and maintain system performance and security.
• Create user accounts and manage access.
• Respond to user inquiries, document the issue, and provide resolution.

IT Support Technician, Apple Inc. – Seattle, WA | 2014- 2017

• Assisted users with hardware, software, and network issues.
• Installed and configured computers, printers, and other peripherals.
• Developed and implemented system security protocols.
• Researched and resolved technical issues.
• Assisted with the setup and management of Wi- Fi networks.
• Provided user training on computer and network usage.

Education : Bachelor of Science in Information Systems, University of Washington – Seattle, WA | 2010- 2014

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IT Support Specialist Resume with No Experience

Recent college graduate with excellent technical and customer service skills in search of an IT Support Specialist role. Seeking to leverage knowledge of computer systems and hardware to provide customers with quality support.

• Excellent communication skills
• Computer hardware and system troubleshooting
• Ability to identify and resolve technical issues
• Customer service orientation
• Strong problem- solving skills
• Knowledge of computer systems and network configurations

Responsibilities

• Assist customers with technical inquiries through email and phone
• Diagnose and troubleshoot hardware, system and network issues
• Provide customers with technical advice and guidance
• Install, test and configure application software for customers
• Resolve customer complaints in a timely manner
• Maintain detailed records of customer interactions, inquiries and resolved issues

Experience 0 Years

Level Junior

Education Bachelor’s

IT Support Specialist Resume with 2 Years of Experience

Highly detail- oriented and organized IT Support Specialist with two years of experience providing technical assistance to end- users. Proven ability to troubleshoot problems quickly and efficiently, utilizing a strong background in information technology, customer service and product acquisitions. Skilled in developing strong relationships with customers and colleagues, demonstrating a strong commitment to providing high- quality customer service.

• Computer troubleshooting
• Network and system maintenance
• Technical support
• Customer service
• Software installation
• Hardware installation
• Problem solving
• Team collaboration

Responsibilities :

• Provided technical support to customers and businesses in resolving computer hardware and software issues.
• Diagnosed software and hardware issues and replaced defective parts.
• Performed system maintenance, software installations, hardware installations, and data entry.
• Identified, evaluated and resolved problems related to software applications, operating systems and hardware components.
• Assisted in developing and maintaining procedures for backup, security, and user support.
• Developed strong relationships with customers and colleagues.
• Demonstrated a commitment to providing exemplary customer service.

Experience 2+ Years

IT Support Specialist Resume with 5 Years of Experience

A highly- skilled and experienced IT support specialist with 5 years of experience in setting up, configuring, and troubleshooting computer hardware, software, and networks. Able to provide problem resolution and technical support to end- users via telephone and remote access, as well as on- site support. Possesses strong interpersonal, organizational, and communication skills, with the ability to work independently or in a team.

• IT troubleshooting
• Network configuration
• Desktop, server, and application support
• Remote and on- site support
• Problem- solving
• Interpersonal and communication skills
• Installing and configuring computer hardware, software, systems, networks, and printers.
• Troubleshooting system and network problems and diagnosing and solving hardware and software faults.
• Setting up new users’ accounts and profiles and dealing with password issues.
• Responding to queries and providing technical support over the phone and remote access.
• Repairing and replacing hardware and other IT equipment when necessary.
• Testing and evaluating new technology.
• Training staff on new systems or software.
• Developing and implementing IT policies, procedures, and best practices.

Experience 5+ Years

Level Senior

IT Support Specialist Resume with 7 Years of Experience

Highly motivated and experienced IT Support Specialist with 7 years of experience providing technical support for a wide range of computer and software systems. Proven track record of troubleshooting, problem solving, and excellent customer service and communication skills. Highly adept at working with remote users, identifying and resolving hardware and software issues, and implementing best practices.

• Strong problem- solving and troubleshooting abilities
• Customer service oriented
• Knowledge of hardware and software systems
• Proficient with network and security protocols
• Excellent communication and interpersonal skills
• Network administration and installation
• Provided technical support to internal and remote customers
• Installed and configured hardware and software systems
• Resolved software and hardware compatibility issues
• Troubleshot and diagnosed network and security problems
• Monitored system performance and implemented best practices
• Assisted in the installation of new systems, software, and updates
• Prepared and maintained documentation and user manuals

Experience 7+ Years

IT Support Specialist Resume with 10 Years of Experience

Highly experienced IT Support Specialist with 10 years of experience providing technical assistance, troubleshooting and problem solving. Proven track record of successfully maintaining, configuring and supporting hardware, software and networking products. Able to work efficiently as part of a team or independently, with strong customer service skills.

• Advanced knowledge of Windows, Linux, UNIX and Mac systems
• Experience with hardware and software installation and upgrades
• Familiarity with network architecture and network security systems
• In- depth knowledge of standard networking protocols such as TCP/IP, HTTP and FTP
• Proficient in troubleshooting and problem solving
• Excellent communication and customer service skills
• Providing support to users for technical and software issues
• Installing, configuring and troubleshooting hardware and software
• Maintaining and configuring networked and standalone computer systems
• Upgrading existing software and hardware components
• Monitoring performance and security of systems
• Performing security audits and providing security patching
• Troubleshooting, diagnosing and resolving technical issues
• Identifying, researching and resolving user inquiries
• Creating reports and documentation for internal use
• Providing user training and orientation for new systems and programs

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Support Specialist Resume with 15 Years of Experience

Experienced IT Support Specialist with 15 years of experience offering comprehensive technical expertise and a strong customer service mindset. Proven track record in resolving complex hardware and software issues, responding to user inquiries in a timely fashion, and providing solutions to improve system performance and user experience. Skilled in troubleshooting, problem solving, and implementing solutions with a focus on customer service.

• Technical Troubleshooting
• Network and System Administration
• Database Management
• Operating System Installation and Maintenance
• Software Installation and Configuration
• Customer Service and Technical Assistance
• System Security and Risk Management
• Responding to customer inquiries in a timely and professional fashion
• Diagnosing technical and software issues and providing solutions
• Installing, configuring, and maintaining operating systems, applications, and network software
• Troubleshooting hardware and software problems and providing resolution
• Ensuring system security and performing system backups and data recovery
• Identifying and resolving system performance and security issues
• Maintaining user accounts and access permissions
• Deploying new technologies and performing system upgrades to improve productivity

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a IT Support Specialist resume?

A resume for an IT Support Specialist should clearly demonstrate the applicant’s qualifications and experience in technical support. It should also highlight the most relevant skills and experiences that are applicable to the position. In order to create a resume that stands out, here are some tips on what to include:

• Professional Summary: A professional summary should provide a brief overview of your qualifications. Mention your years of experience, knowledge of IT systems, and any certifications you may have.
• Technical Skills: List all the technical skills you have that are applicable to the position. This could include hardware and software setup, troubleshooting, remote support, etc.
• Experience: Provide a detailed list of past experiences that demonstrate your qualifications. Include your job titles, employers, and dates of employment.
• Education: Include your highest level of education and any certifications or specialized training you may have received.
• Projects: If you have completed any projects or relevant work that is related to IT support, list them here.
• Additional Skills: Include any additional skills or qualifications that you have that may be beneficial for the position. This could include customer service experience, organizational skills, etc.

By following these tips, you can create a resume that accurately reflects your knowledge and experience in IT support. Ensure that your resume is comprehensive and emphasizes your most relevant qualifications.

What is a good summary for a IT Support Specialist resume?

A IT Support Specialist resume should include a concise summary that outlines your background in the IT field and your knowledge of computer systems, software, and hardware. This summary should emphasize your troubleshooting abilities and your experience with issues that may arise in a customer service role. It should also include your ability to provide customer service, your understanding of customer service protocols, and your ability to work within tight deadlines. Your summary should further demonstrate your technical proficiency, as well as your capabilities to use problem solving skills and troubleshoot technical issues. Finally, mention any certifications or training you have received in the IT field that equip you to work as an IT Support Specialist.

What is a good objective for a IT Support Specialist resume?

A IT Support Specialist role is a technical role that requires a combination of both technical and customer service skills. When applying for this role, an employer would want to see that these skills are present in an applicant’s resume. Here are a few good objectives for a IT Support Specialist resume:

• To leverage my technical and customer service skills to provide exceptional support to customers
• To utilize my experience in troubleshooting and solving IT issues to quickly resolve customer inquiries
• To use my strong interpersonal skills to develop positive relationships with customers and team members
• To apply my knowledge of computer systems, hardware, software, and networks to ensure maximum uptime for customers
• To apply my excellent problem-solving, communication, and organizational skills to collaborate with stakeholders and provide a high level of customer service
• To use my experience in IT operations to work alongside other members of the team to improve processes and support customers in a timely manner

How do you list IT Support Specialist skills on a resume?

When you think of IT support specialists, you likely think of the technical skills that they need to successfully do the job. However, there are many soft skills that are also important to list on a resume. By including these additional skills, you can show employers a comprehensive view of your technical and interpersonal abilities.

When listing your skills on a resume, be sure to include both technical and soft skills. Doing so will demonstrate that you have not only the technical chops, but also the communication and customer service abilities necessary for the job. Here are some skills that you can include on your resume for an IT support specialist role:

• Troubleshooting and problem-solving: IT support specialists must be able to diagnose, troubleshoot and resolve software, hardware and internet issues.
• Technical proficiency: IT support specialists must be well-versed in various technologies and software applications.
• Communication: IT support specialists must be able to communicate technical information to non-technical people, as well as effectively listen to customers to identify their needs.
• Customer service: IT support specialists must be adept in customer service and possess the ability to handle difficult customers.
• Networking: IT support specialists need to be able to install and configure networks and network components.
• Collaboration: IT support specialists must be able to collaborate with other IT personnel in order to resolve technical issues.
• Time management: IT support specialists must be able to manage their own time and prioritize tasks to meet deadlines.
• Attention to detail: IT support specialists must be detail-oriented and able to spot minor errors that could have significant consequences.
• Multitasking: IT support specialists must be able to work on multiple tasks at once and manage competing priorities.

What skills should I put on my resume for IT Support Specialist?

IT support specialists provide technical assistance and troubleshooting to their organization’s user base. This means that their resume must reflect a wide variety of skills that span many areas of technology.

When creating your resume as an IT support specialist, here are some skills to consider listing:

• Technical Troubleshooting: IT support specialists must have strong problem solving abilities, as they will be solving user’s technical problems on a daily basis.
• Networking: IT support specialists need to have a good understanding of how networks work and how to diagnose network problems.
• Hardware and Software Knowledge: The ability to install, configure, and manage computer hardware and software is essential for IT support specialists.
• Data Security: IT support specialists must have a good understanding of security risks and how to mitigate them.
• Patience and Communication: As many users will not be technical, IT support specialists must have good communication and interpersonal skills to be able to explain technical concepts in a way that is easy to understand.
• Customer Service: IT support specialists must also have strong customer service skills, as they will be the primary point of contact for users.

By having a good understanding of the skills listed above, you will be sure to list the right skills to make your resume stand out as an IT support specialist.

Key takeaways for an IT Support Specialist resume

An IT Support Specialist resume should demonstrate a solid understanding of technical knowledge and customer service. It is important to understand the skills and experience needed to be successful in an IT Support Specialist role and to make sure that the resume includes this information to stand out in the job market. Here are some key takeaways for an IT Support Specialist resume:

• Focus on your technical knowledge. It is important to emphasize the technical skills and certifications that you have acquired throughout your career to demonstrate that you possess the necessary knowledge for the role. Include any industry-recognized certifications such as CompTIA A+ and Microsoft Certified Solutions Expert (MCSE).
• Highlight customer service experience. IT Support Specialists need to be able to handle customer issues with a positive attitude and provide quality customer service. Include any previous customer service experience on your resume to show employers that you have the expertise to effectively handle customer issues.
• Include relevant experience. Include any professional experience that is related to the IT Support Specialist role, such as a prior IT Specialist or Help Desk Technician role. This will demonstrate that you understand the IT Support role and have the necessary skills for the position.
• Quantify your accomplishments. Whenever possible, include any accomplishments that you achieved in previous roles. This will help to demonstrate your value to the employer and set you apart from other candidates.

By including these key takeaways in an IT Support Specialist resume, you will be able to demonstrate to employers that you have the necessary experience and skills for the role. This will help you to stand out in the job market and improve your chances of landing an IT Support Specialist position.

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