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3 Hotel Front Desk Resume Examples Proven to Work in 2024

Hotel Front Desk Resume

Modern hotel front desk resume, professional hotel front desk resume.

• Hotel Front Desk Resume Writing 101

You’re the first face customers meet when they arrive, effortlessly welcoming them and putting their minds at ease. Your strong organization, multitasking, and time management abilities allow hotel operations to carry on smoothly.

You’re a natural at juggling administrative tasks, guest interactions, and coordinating across all hotel departments. However, you’ll need to tap into a different set of skills to write a winning resume .

We’re here to guide you through this process. Our hotel front desk resume examples and cover letter writing tips helped countless hospitality professionals level up their careers—it’s your turn now!

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Related resume examples

• Customer Service
• Front Desk Receptionist
• Hospitality

What Matters Most: Your People Skills & Hospitality Experience

From handling various online booking systems to navigating hotel management and accounting software, you’re all set to thrive in the ever-busy hospitality industry.

In a job such as this, your interpersonal skills are just as important as your knowledge of software like Amadeus Hospitality or GoConcierge. As such, try to capture that blend of skills to highlight your flexibility.

Talk about tools you use across all aspects of your daily work, from billing and invoicing to reservation and customer database management. 

When it comes to your people skills, mention things like knowing multiple languages, conflict de-escalation, or upselling to score some brownie points with recruiters.

9 most popular hotel front desk skills

• GoConcierge
• Amadeus Hospitality
• Conflict Resolution
• Emergency Response
• Managing Reservations
• Billing/Invoicing

Sample hotel front desk work experience bullet points

Working in hospitality is highly diverse—no two days are ever the same. That’s why your skills only tell part of the story, and your work experience fills in the gaps.

However, it’s important to present your background the right way, emphasizing your impact. Throughout this section, use concrete examples and metrics to back up your experience where you can. 

Rather than just talking about your daily responsibilities, highlight the impact you’ve had on hotel front desk operations and interacting with guests. 

Mention the sheer number of guest check-ins and check-outs you dealt with on a daily basis, all the while maintaining high customer satisfaction rates. Similarly, highlight volumes of financial transactions you processed, guest issues you resolved, or training you hosted.

Here are a few examples:

• Streamlined check-out procedures on Operto, which led to a 19% decrease in average check-out time
• Streamlined reservation processes using Opera PMS, reducing booking errors by 22%
• Resolved over 300 guest issues per month, maintaining a complaint resolution rate of 97%
• Implemented a guest feedback system, leading to a 13% improvement in service quality

Top 5 Tips for Your Hotel Front Desk Resume

• If you’re skilled in more than one language, that’s a fantastic thing to point out in your resume. Highlight times when you’ve applied your multilingual skills to make an impact, such as communicating with guests or using translation technology when needed.
• Your role as a local guide for guests is crucial. Emphasize your knowledge of the area, highlighting how you’ve offered recommendations to guests, which undoubtedly contributed to your high customer satisfaction scores.
• Get into the specifics of your expertise with popular hotel reservation platforms such as Opera PMS or Amadeus Hospitality. To back up your job skills , detail how you used these systems to improve booking efficiency or reduce errors.
• As interacting with guests is a central part of the job, it’s worth showing off your strong people skills . Mention situations where your strong communication skills saved the day and helped you effectively deal with guest complaints or requests.
• Given the dynamic nature of the hospitality industry, being flexible and adaptable is almost a requirement. Show your ability to adapt by talking about how you dealt with large groups or swiftly responded to emergencies.

You can do this by talking about times when you resolved complex guest issues. For example, you could mention how you used hotel management or CRM tools to fix booking system errors or handle special requests for accommodation.

Try to keep your resume short and sweet, making sure it fits into a single page. If you have more than 10 years of work experience , a two-page resume is acceptable. However, focus on your most relevant and recent jobs in hospitality.

Without experience working at a hotel front desk, focus on similar jobs and skills. This includes other jobs in hospitality, such as food service, but also roles in customer service, like a tech support agent.

Hotel Front Desk Resume: Writing Guide, Examples, Tips and more!

As a Hotel Front Desk Agent, you’re used to dealing with room reservations and guests, but are you having trouble upgrading your job application into an interview? You can use our expert-written resume templates to create a 5-star application.

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The hospitality and tourism industry is one of the most developed in America. With more than 132,000 hotels in the US , the industry is on the rise , and scoring employment in this sector is a true race.

Whether you have a lot or a little experience as a hotel front desk agent, employees can struggle to land jobs in the industry. The likely culprit? A poorly executed resume.

Below is a detailed guide on how to write a resume for a hotel front desk receptionist. From practical examples to comparisons and useful tips to consider, let’s dive in.

Hotel Front Desk Resume Sample

The following is a promising hotel front desk agent resume .

[Ada Junes]

[Hotel Front Desk Agent]

[Cincinnati, OH, 45201   | Cell: 444-444-4444|   [email protected]]

Strategic hotel front desk agent with 10 years experience in the tourism and hospitality business. Successfully executes administrative tasks; comfortable high-energy, fast-paced environments. Proficient in various technology platforms and programs, as well as data entry and accounting duties

Hotel Front Desk Agent

The Lyle Hotel and Park Cincinnati, Ohio

5/1/2019 – 11/5/2021

• Conducted booking, reservation, and departure tasks for 150-room hotel.
• Responded to guest requests in-person, on the phone, and via online chat system.
• Maintained active CPR and First Responder certificate to address emergencies.
• Successfully executed payment tasks in POS system and performed accounting duties for daily cash revenue of $17K.
• Communicated with guests in person, on the phone, and online.
• Created receptionist staffing schedule for five part-time employees, overseeing daily mentoring, as well as orientation training and onboarding.

Hotel Receptionist

Park Lane Hotel

Cincinnati, Ohio

9/1/2009 – 3/1/2011

• Registered guests reservations to maximize room revenue and occupancy.
• Provided each guest outstanding customer service and responded to requests quickly.
• Operated telephone switchboard and ensured that all hotel performance standards were met.
• Assisted Guest Relations Manager in marketing room rate specials and discounts on social media and the website.

Master’s Degree – Management in Hospitality

Ohio State University

2020 – 2022

Bachelor of Arts – Hospitality and Tourism

Conel University

Ithaca, New York

2016 – 2020

Soft Skills 

• Clerical and administrative skills
• Customer Service
• Point of Sale Systems
• Billing and Accounting
• Communication
• Positivity and professionalism
• Time management
• Organization
• Event Planning
• Event Supplier Professional Certification
• Destination Management Certified Professional

What’s the Best Resume Format for Hotel Front Desk Jobs?

When it comes to writing a resume, it’s best to first decide on a resume format . There are three types of resume formats:

• Reverse-chronological format – List your most recent experience first and work backward.
• Functional format – Focus on skills first and experience second.
• Hybrid format – Combine the reverse and functional format into one document.

Most hotel front desk resume templates use the reverse-chronological format because it leads with everything hotel employers look for in their future employees.

A functional format resume is sometimes a better option for those with less experience.

Do You Need a Resume Summary or Objective?

Before we jump into how to write a resume for a front desk hotel position, let’s skim through the duty alone. Front desk receptionists are the face of the hotel . They meet guests, schedule meetings, and communicate with staff and customers online, on the phone, or via email.

Regarding your resume, whatever a hotel front desk specialist does and can do should go in the resume summary or objective section

For those with experience in the position, a resume summary would be a more fitting choice.

If you don’t have the experience but have the skills and knowledge in the profession, a resume objective is a better option

Hotel Front Desk Resume Summary Example

If you’re an experienced hotel front desk employee, it is important to highlight your abilities, skills, and achievements in a summary. Make it eye-catching and info-rich, like so:

Strategic hotel front desk agent with 10 years experience in the tourism and hospitality business. Successfully executes administrative tasks; comfortable high-energy, fast-paced environments. Proficient in various technology platforms and programs, as well as data entry and accounting duties.

As for how not to do it, here is a sample to avoid:

Experienced receptionist agent at the most prominent hotels. I have no trouble adapting to difficult situations and dealing with noisy guests. Also, I can do accounting, billing, and registration duties and produce quality work. I have long years of experience with technology and computer tasks.

A few more things to know when writing your summary when applying for work on a hotel front desk are: 

• Avoid generalized information – Be specific in your experience in various hotel environments and your ability to multi-task.
• Don’t get too descriptive – Brief summaries are easier to digest so stick to power verbs and keywords from the job description to support your claims  
• Use action verbs: Achieved, strategized, managed, solved, etc. – these action verbs send a precise message of what you can do as a professional .

How to Write an Entry-Level Resume Objective

Having no experience is not always the deal-breaker you think it is. If you structure your resume correctly, you increase the odds of scoring the job.

The good news is, employers look for more than just experience in potential candidates. If you lack experience in the position, avoid romanticizing your background and stick to what you can offer. Theories and strategies you learned at school, or work in a related field can all add value to your resume.

Example Resume Objective for Hotel Front Desk Jobs

Below, we point out 2 examples of how a resume objective should and shouldn’t look. 

Ever since I was a kid, I would make friends with most of my peers. It all started there, and I knew I was meant to work with people, and better yet – accommodate them. Four years at the university passed like a breeze, and now I am ready to put my dreams into action and lead a hotel like I’ve always wanted.

This objective example lacks concrete information . And unfortunately many applicants make this same mistake when writing their own statements. 

(It also uses first-person language, which is a big resume no-no.)

Working in the business is much more than a burning desire you had since childhood. So, instead of taking the emotional route, focus on your skills, knowledge, and experience .

Senior business student with a problem-solving mindset studying hospitality and marketing at Colonel University. Experienced in guest operations for The Lytle Hotel and Park, learning key customer service strategies during three-month internship. Specific expertise in event planning and administrative project management.

See, what we did there – a senior year student with a problem-solving mindset . This separates you from other candidates , shows your consideration for the guests, and your knowledge for key hotel operation strategies.

How to Describe Your Hotel Front Desk Experience

Even the best, most related industry experience requires strategic positioning to attract the attention of recruiters. If your resume appears messy, unorganized, or lacks focus, you’ll miss your shot.

Follow the steps below to create a satisfying experience section for a front desk hotel position.

• Reverse chronology – Formatting matters. Begin with the most recent job responsibilities and work backwards.
• Neatly state previous companies – Provide necessary information. State the previous employer’s name, your job role, the dates, and your career achievements.
• Add bullet points – Make it skimmable. Start with an action verb and describe each achievement in detail. 
• Be specific – Quantify each statement. Use numbers, figures, and results-driven language to describe how you managed a team or booked reservations.

Hotel Front Desk Resume: Experience Section Examples

Here are two examples of how to structure your experience section , and what to avoid when creating your resume for hotel front desk work.

Hotel Front Desk Agent Hotel Juno 2 years

I have organized booking duties with no problem at all. During my administrative duty, I had to multitask, including answering guest questions and responding to complaints. I have experience in technology, and I am a fast learner

The problem with this experience section is evident. Don’t use block structure in resumes. Instead, use bullet points and action verbs. Get specific where appropriate.

Hotel Front Desk Agent         The Lyle Hotel and Park Cincinnati, Ohio 05/1/2019 – 11/5/2021

An Entry-Level Experience Section Example

You can still slay the resume even without experience. Use this example to pad your work entry and land an interview.

Keep in mind that other customer service work experience can relate to a hotel receptionist position, such as cashiers, customer service resprentatives, personal assistants, and store sales associates.

The example below shows how you can tie sales associate experience into a relevant hotel front desk resume.

Sales Associate

3/14/2017 – 5/1/2019

• Assisted a wide variety of customers with questions and pricing.
• Handled all payment transactions including cash, credit, and loyalty rewards.
• Maintained the sales associate employee scheduling calendar; created a cloud-based spreadsheet accessible by all employees to streamline communications and ensure constant coverage.
• Gained significant experience in guest relations, problem-solving, and time management.
• Adept in using various technologies and systems; able to learn new programs quickly.

Is Your Education Section Evicted? It Might Be

In the hospitality industry, the guest experience trumps all else. Outside of hospitality, there are not a lot of college degrees that teach manners and data-entry.

So, you’ll need to get creative when listing your education. Here’s what you must know about the education section:

• Include the right information – Write your college or university name, graduation year, and your major and/or minors.
• Elaborate on extracurriculars – Emphasize relevant courses, club or associations joined, thesis projects created, etc.
• Don’t forget post-graduate details – Certifications, professional associations, or courses taken after school are also valuable.

The Education Section: Examples

The education section comes after the experience , and while it may not seem that relevant compared to the actual experience, you shouldn’t overlook it. Some hotel chains require even aan advanced degree of education, depending on the service. 

Here’s how to tackle the education section :

Master’s Degree – Management in Hospitality Cornell University Ithaca, New York 2020 – 2022

Bachelor of Arts – Hospitality and Tourism Ohio State University Cincinnati, Ohio 2016 – 2020

Quality education should hold some weight, so check if there are any typos or un-updated information before completing the section. 

The Best Skills for Hotel Front Desk Positions

Hotel front desk jobs require a candidate that could best represent the hotel. In other words, the best candidate should possess the following soft and hard skills .

Soft Skills

Hard Skills

How to Add Other Sections for an Effective Resume

The “Other” section of the resume is your final say or the closure of your working profile.

The market is full of hotel front desk employees, and only a selected few get in for a second interview. You can add additional conferences, certificates, volunteering , or any other achievement you have here.

Avoid unrelated ‘other’ notes in this section of the hotel front desk resume. 

Sample “Other” Sections for Hotel Front Desk Positions

Many applicants lose the chance to end their resume with a bang by dismissing the “Other” section.  The lower one-third of your resume can serve as a completion to your professional profile.

It typically lists any certificates you completed, any courses you took, and any hobbies you have .

This is a great section for listing any languages you know and can be fitting for applicants who lack experience in the field. 

If you really want to get the job, show your extra certifications, skills and hobbies like this:

Certifications:

• Cvent Supplier Professional Certification

Languages : 

• Fluent in English, Spanish, and German  
• Video editing

Ready to go! Let’s summarize

Applying for a hotel front desk position requires careful contemplation. Here’s what to keep in mind:

• Use reverse-chronological resume format (in most cases).
• Write each section separately; check for typos and keep a consistent style throughout
• Be transparent and clear—don’t sugarcoat or oversell yourself 
• Proofread your information. Make sure your contact information is correct, as well as your employer names, job titles, and education details.  
• Avoid generalized sentences and irrelevant information. Study the job description to determine what’s most relevant to an employer. 
• Elaborate on transferable skills and related experience if you lack hospitality or customer service experience.

Your resume already ticks all boxes of quality and more? Congratulations, you’re well set to apply for a job – from ResumeGiants , we wish you good luck!

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Hotel Front Desk Resume Examples

Read hotel front desk resume examples to get a head start

Front Desk Agent Resume Samples

1. Inexperienced candidate seeking a hospitality hotel front desk position.

Resume objective statement:

Enthusiastic candidate with a zeal for the hospitality industry seeking to bring outstanding customer service to the Quiet Inn front desk team. As an experienced server and hostess in the restaurant industry, I understand the value of building strong relationships with guests to cultivate a loyal clientele who will faithfully bring their business back year after year.

• Experienced candidate seeking a front desk manager position.

Experienced front desk receptionist with an Associate Degree in Hotel and Restaurant Management seeks to contribute to the Holiday Inn at Brentwood team in the position of Front Desk Manager. My goal is to provide the front desk staff with effective leadership, motivation, and clear direction to ensure smooth operations and outstanding guest services.

Sample summary of skills section:

• Proven leadership abilities in a fast-paced customer service oriented environment
• Coordinated with a diverse team of restaurant staff to ensure consistent quality and high levels of guest satisfaction
• Experienced with hotel check-in and check-out protocols and record keeping
• Associate Degree in Hotel and Restaurant Management with a strong drive to exceed expectations
• Ability to prioritize and delegate according to team member strengths

Hotel Front Desk Resume Vocabulary & Writing Tips

Use  resume power words to fill out your hospitality resume . These include vocabulary that is specific to the hospitality industry. Where possible, mirror the language used in the job ad itself. In addition, take a look at our vocab lists below so that you can use  the best action verbs for a front desk receptionist at a hotel.

Words to Use

• Reservation system
• Handle complaints
• Record keeping
• Customer service
• Telephone etiquette
• Communication
• Collect payments
• Hospitality

Action Verbs

Hotel front desk resume tips and ideas.

Hotel front desk receptionists , also sometimes called  hotel front desk clerks or concierges , are the face of the hotel staff for visiting guests. As such, the  required qualifications  for this job always include excellent customer service abilities. In addition, the ability to multitask, accurately handle money, coordinate with a diverse team, and handle data entry and record-keeping tasks are essential.

When applying for jobs as a hotel front desk receptionist, it is important that you include both a  professional resume  and  cover letter . Both should be customized to the exact job you are applying for, mentioning all of the  required and preferred qualifications  listed in the job advertisement if you hold them.

In addition, try to be sure your  resume and cover letter for a hotel front desk job  tell a career story that position the opportunity as the next logical step in your career journey. For example, use your work history to demonstrate only the most relevant acquired skills and your cover letter to demonstrate your interest in taking this next step in your career.

Read on to learn more about  how long your hotel desk hospitality resume should be  along with the right vocabulary to use to make sure your application materials get noticed by the hiring manager.

• Chronological: The right choice if you already have experience in the hospitality industry
• Combination: Use this format if your recent work history is in another field

Minimal design elements to convey a professional look

Not recommended

• Contact information
• Summary of skills
• Work history
• Resume objective
• Honors and awards
• Volunteer experience

Resume Length

1-2 pages is typical. 3 pages is only appropriate if you plan to apply to a high-end concierge or hotel desk manager position where substantially more experience is required.

The  right format for a job in hospitality as a front desk clerk  depends on your individual experience. The two best choices are chronological and combination style resumes. Below you can learn which style is right for you.

Chronological format :  If your last few work experiences were in the hospitality industry, then using a format that highlights your work history with detailed lists of responsibilities for each role is ideal. This will allow you to get an edge over the competition by showing the hiring manager that you are very experienced, have a strong sense of what the position will entail, and offer the potential employer a “known” quantity.

Combination format :  On the other hand, if your work history is in another sector, such as retail or phone sales, then you will want to put the emphasis on the  transferable skills best for a hotel front desk job . You will do this by including a summary of skills at the top of your resume. Read on to learn more about how to effectively include  skills  on your resume.

Overdoing it with design is a common mistake. While certain  design elements are appropriate for a hotel desk receptionist job , going overboard runs the risk of making you look unprofessional.

Each element of design that you choose should add to the readability of your finished resume. For example, using bold text, simple boxes, and light shading, you can create different sections that can make it easier to “skim” your  hotel desk resume .

Not sure where to start with design? Be sure to use  a professionally designed resume template  to take the guesswork out of this critical aspect of a competitive resume.

Despite common practice in countries outside of the United States, a photograph is generally not recommended in the U.S. It can be perceived as unprofessional, or worse, may land your resume in the trash pile on the first round of reviews as large corporations, concerned with discrimination lawsuits, sometimes avoid resumes with photographs all together.

Sections of a Hotel Front Desk Resume

Required sections for your hotel front desk resume  include:

• Summary of skills (if you are using a combination format)

In addition, as long as they offer you a chance to list skills or qualifications relevant to the job you are applying for, you may also decide to include:

For example, if one of your  volunteer experiences  was to work as an Intake Coordinator at a summer camp, then it may be worth adding to your resume if you otherwise lack direct experience in the hospitality industry. This role probably included similar duties to those that you will perform as in a  hotel front desk job.

Your  hotel front desk resume should probably be between 1-2 pages in length . Use standard letter size pages, and easy to read fronts between 11-13 in size. It you are  applying for a concierge or front desk manager position , which are more advanced, then you likely have more experience to showcase. In some cases, your resume would reach 3 pages.

The most important factor that should determine the length of your resume should be including the most relevant experiences and skills to the job at hand.

Hotel Front Desk Resume Section Headings

Each section of your resume needs to showcase the personal qualities, skills, and qualifications that you have to excel in the exact position you are applying for. Read the job ad carefully to determine which of those talents are most important to the employer where you are applying and  customize your resume  to showcase those near the top of each section in your resume.

Your  resume objective , should you decide to include one, is an opportunity to sho w your outstanding fit for a hotel front desk job . It should briefly introduce you and showcase what you can bring to the hotel staff that makes you stand out above other candidates. Read the job ad closely to find out the key priorities of the hotel which should make up the focus of your  hotel front desk resume objective .

It can be helpful to include a  summary of skills for a hotel front desk resume . This section should go before your work history and below your resume objective. Make sure the list is built using strong action verbs and  keywords from our hotel front desk vocabulary list  provided below.

Work experience

It is important that you customize your work history section to emphasize the specific skill set listed in the required and preferred qualifications of the job advertisement. Note that the  responsibilities of a hotel front desk job  can vary from one establishment to another. Your goal should be to match past work history to the expectations of the job you are applying for, as long as you can do so honestly.

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Related Professions

Customer Experience Manager A customer experience manager resume should portray an executive and highly-skilled professional; it, therefore, needs an excellent design. Updated on December 28, 2023 Customer Experience Manager

• • Coordinated room assignments and accommodated special requests, resulting in an increase of guest satisfaction by 25%
• • Addressed customer complaints and queries swiftly resolving issues and increasing repeat business by 15%
• • Updated and managed a database of over 20,000 guests information with accuracy, enhancing communication and marketing effectiveness
• • Managed concierge duties, providing recommendations and bookings for over 1000 local attractions and restaurants
• • Improved front desk efficiency by 30% through implementation of a new check-in/check-out process
• • Reduced customer complaints by 20% through efficient issue resolution and proactive communication with guests
• • Updated guest registration, billing and reservation details on computer database, reducing errors by 10%
• • Handled cash transactions, including bill payments and taking deposits, with accuracy in daily financial reporting

5 Hotel Front Desk Receptionist Resume Examples & Guide for 2024

Your hotel front desk receptionist resume must display your exceptional communication skills. It's crucial to showcase your ability to efficiently handle guest inquiries and complaints. Remember to highlight your proficiency with reservation software on your resume. Employers seek individuals who can navigate check-ins and check-outs smoothly.

All resume examples in this guide

Resume Guide

Designing your hotel front desk receptionist resume: best practices, how to create the cornerstone experience section of your hotel front desk receptionist resume, creating your hotel front desk receptionist resume skills section: balancing hard skills and soft skills, highlighting hotel front desk receptionist-specific certifications and education, deciding between a hotel front desk receptionist resume summary or objective, additional sections to elevate your hotel front desk receptionist resume, key takeaways.

A significant resume challenge for a Hotel Front Desk Receptionist is adequately showcasing soft skills such as customer service, problem-solving, and multitasking, which are essential but can be hard to quantify on paper. Our guide provides concrete strategies for illustrating these abilities through specific examples and action-oriented language, helping you demonstrate the value you bring to potential employers.

Our hotel front desk receptionist guide will help you perfect your resume by explaining you how to:

• Alight your hotel front desk receptionist resume with the role you're applying for ensuring it will be read by the applicant tracking system.
• Tailor your specific hotel front desk receptionist experience to get the attention of recruiters.
• List your relevant education to impress hiring managers.
• Discover job-winning hotel front desk receptionist professional resume examples to inspire writing yours.

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• Junior Product Manager resume

Before penning down your hotel front desk receptionist resume, consider its structure and format . Here's what you should remember:

• Employ the reverse-chronological format to present your experience, starting with your most recent role.
• Your resume's header should feature accurate, professional contact details. If you maintain a professional portfolio or LinkedIn profile, include its link.
• Keep your resume concise, ideally within two pages. Prioritize relevance over length.
• Unless directed otherwise, save your resume as a PDF to preserve its design.

Upload your resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

While color can enhance your hotel front desk receptionist resume by emphasizing key details like headlines, job titles, and degrees, moderation is key. Stick to a primary and a secondary color to maintain professionalism and avoid a cluttered appearance.

Must-have sections on a hotel front desk receptionist resume:

• A header to list your job title and contact information
• A resume summary or objective which highlights your top career achievements
• A detailed experience section where you emphasize the breadth of your expertise
• A skills box to put the spotlight on your social talents and technical strengths
• An education and certifications section which features your qualifications

What recruiters want to see on your resume:

• Customer Service Skills: Proven experience in handling customer queries and providing excellent customer service is critical as it's a direct interface with customers.
• Computer Literacy: Proficiency in using hotel management software and basic computer applications like MS Office is important for reservation and other front desk tasks.
• Communication Skills: Exceptional verbal and written communication skills are required to interact with guests and resolve their issues effectively.
• Organizational Skills: Ability to organize, multitask, prioritize, and work under pressure as it's a fast-paced environment where they need to handle multiple tasks simultaneously.
• Knowledge of Hotel Services: Understanding of the hotel’s policies and services ensures the receptionist can answer guest questions and sell the hotel's amenities effectively.
• Resume Layout

A meticulously crafted hotel front desk receptionist resume experience section is a recruiter's delight. This segment not only responds to job criteria but also throws light on your technical expertise and character.

To craft an impactful experience section:

• Highlight roles directly related to the position in question.
• Pair each role or task with a metric that quantifies your achievements.
• Chronicle your hotel front desk receptionist career progression, illustrating your dedication and growth in the domain.
• For each role, elucidate challenges faced, strategies employed, and the broader organizational impact.

Examine the following hotel front desk receptionist samples to discern how seasoned professionals have articulated their experiences:

• Managed guest check-ins and check-outs, ensuring smooth transitions and providing exceptional customer service.
• Handled a high volume of phone calls, inquiries, and reservations, resulting in increased occupancy rates.
• Assisted guests with various requests, including room changes, special accommodations, and local area information.
• Created detailed daily reports, accurately documenting financial transactions and balancing cash drawers.
• Resolved guest complaints promptly and effectively, maintaining guest satisfaction and positive reviews.
• Welcomed guests upon arrival, providing warm greetings and facilitating the check-in process efficiently.
• Collaborated with housekeeping to prioritize room assignments, ensuring timely availability for incoming guests.
• Delivered personalized service, anticipating guest needs and recommending local attractions and dining options.
• Managed online reservations and utilized property management systems to update guest information accurately.
• Maintained a tidy reception area, organizing brochures and promotional materials for guest convenience.
• Greet guests with a friendly demeanor and provide efficient check-in and check-out services, ensuring a seamless experience.
• Utilize advanced reservation software to manage room bookings, modifications, and cancellations accurately.
• Coordinate with other departments to fulfill guest requests promptly, enhancing overall guest satisfaction.
• Enhance guest experience by recommending personalized services and amenities that align with their preferences.
• Maintain a comprehensive knowledge of hotel facilities, local attractions, and transportation options for guest convenience.
• Provided exceptional customer service to guests, ensuring a positive first impression and lasting satisfaction.
• Managed group reservations and coordinated check-ins for conferences and events, accommodating special requests.
• Developed and implemented a streamlined check-in process, reducing waiting time by 20% during peak hours.
• Assisted in training new front desk staff members, ensuring adherence to service standards and procedures.
• Investigated and resolved billing discrepancies, resulting in improved accuracy and reduced financial errors.
• Efficiently checked guests in and out, maintaining accuracy in recording personal and payment information.
• Collaborated with the concierge team to arrange transportation, tours, and dining reservations for guests.
• Performed night audit duties, reconciling daily transactions and preparing reports for management review.
• Assisted in implementing an online booking system, resulting in a 15% increase in direct reservations.
• Responded promptly to emergencies and security concerns, following established protocols and ensuring guest safety.
• Managed a team of front desk associates, providing guidance and support to ensure exceptional guest service.
• Implemented new customer relationship management (CRM) software, improving efficiency in guest interactions.
• Collaborated with the sales department to create attractive package deals, resulting in a 10% increase in bookings.
• Developed and conducted training programs for staff on effective communication and conflict resolution.
• Led the implementation of a guest loyalty program, resulting in a 20% increase in repeat bookings.
• Provided multilingual support to international guests, ensuring clear communication and understanding.
• Coordinated with the housekeeping department to prioritize room cleanliness, maintaining high standards.
• Generated weekly occupancy reports, analyzing trends and making proactive adjustments to maximize revenue.
• Served as a liaison between guests and other hotel departments, ensuring efficient resolution of issues.
• Implemented an online chat system, reducing phone call volume by 30% and improving response times.
• Managed and operated a multi-line telephone system, efficiently handling inquiries and directing calls.
• Assisted guests with special requests and accommodations, including arranging transportation and room upgrades.
• Supported the sales team by providing information on room availability and rates for group bookings.
• Implemented a digital guest feedback system, resulting in a 15% increase in positive guest reviews.
• Coordinated with maintenance staff to ensure timely resolution of facility-related issues reported by guests.
• Managed the front desk operations, overseeing a team of receptionists and ensuring smooth day-to-day activities.
• Implemented a cloud-based property management system, improving efficiency in check-in and reservation processes.
• Developed and maintained relationships with corporate clients, resulting in a 25% increase in corporate bookings.
• Collaborated with marketing to create promotional packages and special offers to drive revenue growth.
• Led training sessions on customer service best practices, enhancing staff performance and guest satisfaction.
• Provided administrative support to the hotel management team, assisting with scheduling and correspondence.
• Assisted in coordinating VIP arrivals and departures, ensuring a personalized and memorable experience.
• Managed inventory and restocked supplies for the front desk area, optimizing operational efficiency.
• Contributed to the development of standard operating procedures (SOPs) for the front desk department.
• Participated in cross-training programs to improve skills and provide backup support to other departments.

Quantifying impact on your resume

• Include the number of guests you checked in and out each day to showcase your efficiency and multitasking capabilities.
• List the percentage of customer issues or complaints you were able to resolve successfully, reflecting your problem-solving skills and commitment to customer satisfaction.
• Specify the number of reservation calls you handled per shift, indicating your ability to manage high-pressure situations and maintain quality service.
• Mention the overall guest satisfaction score during your employment period as a measure of your contribution to enhancing guest experience.
• Highlight if your efforts led to an increased occupancy rate and by what percentage, signifying your impact on revenue generation.
• Quantify any upselling achievements such as additional services sold or upgraded rooms booked, demonstrating your sales skills.
• State the amount of documentation (reservations, invoices, etc.) processed daily to underline your detail orientation and organizational capacity.
• Note the number of languages you speak fluently if applicable, offering a numeric reflection of your linguistic capabilities and adaptability to serve international guests.

Writing your hotel front desk receptionist experience section without any real-world experience

Professionals, lacking experience, here's how to kick-start your hotel front desk receptionist career:

• Substitute experience with relevant knowledge and skills, vital for the hotel front desk receptionist role
• Highlight any relevant certifications and education - to showcase that you have the relevant technical training for the job
• Definitely include a professional portfolio of your work so far that could include university projects or ones you've done in your free time
• Have a big focus on your transferable skills to answer what further value you'd bring about as a candidate for the hotel front desk receptionist job
• Include an objective to highlight how you see your professional growth, as part of the company
• Resume Keywords
• Resume Buzzwords

If your experience section doesn't directly address the job's requirements, think laterally. Highlight industry-relevant awards or positive feedback to underscore your potential.

Recruiters hiring for hotel front desk receptionist roles are always keen on hiring candidates with relevant technical and people talents.

Hard skills or technical ones are quite beneficial for the industry - as they refer to your competency with particular software and technologies.

Meanwhile, your soft (or people) skills are quite crucial to yours and the company's professional growth as they detail how you'd cooperate and interact in your potential environment.

Here's how to describe your hard and soft skill set in your hotel front desk receptionist resume:

• Consider what the key job requirements are and list those towards the top of your skills section.
• Think of individual, specific skills that help you stand out amongst competitors, and detail how they've helped you succeed in the past.
• Look to the future of the industry and list all software/ technologies which are forward-facing.
• Create a separate, technical skills section to supplement your experience and further align with the hotel front desk receptionist job advert.

Find the perfect balance between your resume hard and soft skills with our two lists.

Top skills for your hotel front desk receptionist resume

Customer Service

Reservation Management

Check-In and Check-Out Procedures

Telephone Etiquette

Billing and Invoicing

Knowledge of Hotel Software

Hotel Facilities and Services Knowledge

Up-Selling Skills

Proficiency in Multiple Languages

Basic Accounting

Communication

Problem-Solving

Multitasking

Time Management

Interpersonal Skills

Attention to Detail

Adaptability

Don't go all over the place with your skills section by listing all keywords/ buzzwords you see within the ad. Curate both hard and soft skills that are specific to your professional experience and help you stand out.

Your resume education section can be a treasure trove of skills and experiences relevant to the role. Here are the best practices when it comes to featuring it on your resume:

• Highlight advanced qualifications, detailing the institution and duration.
• If you're currently pursuing a degree, mention your expected graduation date.
• Consider omitting unrelated degrees.
• If your academic journey boasts significant achievements, especially in research, elaborate on them.

What's more, shocasing relevant industry certifications can bolster your credibility, even if you lack extensive work experience.

To effectively present your certifications:

• Place pivotal industry certifications prominently in a dedicated section.
• If a certification is particularly impressive, consider featuring it near your name or within the header, summary, or objective.
• Provide details, where relevant, to underscore alignment with the role.
• Recent certifications should be given advantage, as they show your up-to-date knowledge.

Both education and certification sections highlight your commitment to professional growth, a trait valued by employers. Below, explore some of the most current and sought-after hotel front desk receptionist certifications to enhance your application:

Best certifications to list on your resume

• Hospitality Sales and Marketing Association International (HSMAI) - Certified Hospitality Sales Professional (CHSP)

If you're in the process of obtaining a certification listed in the job requirements but haven't completed it yet, be transparent. Mention your ongoing training and the expected completion date. Honesty is always the best policy on a resume.

• Coursework on Resume
• Major Minor on Resume

While some argue the resume summary or objective is outdated, these sections can effectively:

• Integrate pivotal hotel front desk receptionist keywords.
• Showcase your achievements.
• Clarify your motivation for applying.

The distinction lies in their focus:

• A resume objective emphasizes your career aspirations.
• A resume summary spotlights your career milestones.

Opt for a summary if you have a rich experience you wish to highlight immediately. Conversely, an objective can be ideal for those wanting to underscore their aspirations and soft skills.

For inspiration, we've curated samples from industry professionals to guide your resume summary or objective crafting:

Resume summary and objective examples for a hotel front desk receptionist resume

• Dynamic professional with over 10 years of experience in the hospitality industry and a proven track record in improving customer satisfaction. Skilled in multi-tasking, communication, and solving problems under high-pressure situations. Notable achievement: Implemented a new guest registration system that increased efficiency by 30%.
• Detail-oriented individual boasting a 7-year tenure in customer-focused roles, now eager to apply these skills as a Hotel Front Desk Receptionist. Equipped with an exceptional track record for solving complex issues and being a key player in team settings. Significantly improved customer retention rates during previous employment.
• Purpose-driven professional transitioning from a successful 5-year career in retail management, bringing a wealth of transferable skills including strong customer service, team leadership, and conflict resolution abilities. Achieved a 25% increase in store sales due to excellence in staff training and motivation.
• Adept administrative assistant with over 3 years of experience, seeking to leverage proven organizational and customer service skills in a Hotel Front Desk Receptionist position. Known for streamlining office operations and handling demanding client situations gracefully, leading to a time saving of 20% through process optimization.
• Enthusiastic graduate with a Bachelor's degree in Hospitality Management, aiming to utilize the learned theoretical knowledge to excel in a Hotel Front Desk Receptionist role. Committed to creating a welcoming guest environment and delivering first-rate service.
• Highly motivated recent high school graduate looking to start a career in the hotel industry as a Front Desk Receptionist. Aims to utilize strong interpersonal skills and dedication to customer satisfaction to create memorable guest experiences.

To further differentiate your hotel front desk receptionist application, consider adding sections like:

• Publications
• Hobbies (only if they align with the job or showcase relevant skills).

These sections can further demonstrate your technical acumen and interpersonal skills.

• Craft a hotel front desk receptionist resume that's easy to read and aligns with the role's requirements.
• The top third of your resume should clearly convey your unique value proposition for the hotel front desk receptionist role.
• Tailor your resume to the job, highlighting skills, achievements, and the tangible results of your efforts.
• Detail your certifications and technical skills to demonstrate proficiency with specific tools and technologies.
• The sections you choose should collectively present a comprehensive view of your professional expertise and personality.

Looking to build your own Hotel Front Desk Receptionist resume?

• Resume Examples

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Hotel Front Desk Employee Resume Example

Check-in to your new job with a polished and perfect resume! 

Our resumes have been proven to work.

Beautiful resume templates to land your dream job

Hotel Front Desk Employee Resume Example & Template

Hotel Front Desk Employees check guests in and out of the hotel. They process payments and provide guests with information about the hotel’s offerings. According to the US Bureau of Labor Statistics, this job is expected to grow at 2%, especially as people get back to traveling! Top paying states for this job are Hawaii, DC, New York, Alaska, and Nevada. 

So, in order to secure your dream job at a dreamy resort, let’s polish your resume until it shines!

In this article, we’ll discuss

• Which format is right for your resume
• How to write a resume summary 
• Describing your work experience
• Listing your skills
• Including your education 
• Choosing the right template

Hotel Front Desk Employee Sample Resume 

Hotel Attendant, Hilton Resorts

• Processed and delivered messages for guests
• Retrieved mail and small packages for guests as requested
• Arranged and confirmed recreational, business, and dining activities both inside and outside the hotel for guests
• Responded to guest inquiries and requests and resolved issues in a timely, friendly, and efficient manner
• Promoted company marketing programs and distributed printed materials advertising hotel offering 
• Offered recommendations, reservations, and procurement of tickets for entertainment and restaurants
• Offered assistance coordinating transportation to and from the hotel to locations like the airport and local tourist destinations
• Conducted floral and gift coordination for guests and visitors 
• Partnered with the management team to develop monthly newsletters for the hotel property, advertising special deals, events, and hotel promotional packages
• Managed front desk, supervising 3 desk attendants
• Scheduled hotel tours for clients looking to book halls for special events
• Sent confirmation emails to guests with their hotel reservations
• Created and distributed personalized client welcome packets for those with special events in hotel banquet spaces
• Managed keycard activation and deactivation in line with key handling procedures

‍ 1. Choose the Right Format for a Hotel Front Desk Employee Resume

The first step to drafting your resume is deciding which resume format to use. This depends on your career experience and skillset. 

You have 3 main options for your resume:

• Reverse-Chronological -- this is the most commonly used resume format. With this structure, place your most recent jobs first, followed by the next most recent job, and ending with your oldest position. 

Tip: only include jobs relevant to the position to which you’re applying, so leave out any former jobs that don’t fit. For example, include prior work experiences like barista or concierge since these experiences show that you can handle cash and credit card transactions and serve customers.  

• Functional -- this format is best for people who have been out of the workforce for a while, perhaps because they had to care for children or an elderly parent. This format will have headers like “Customer Service” and “Administrative Support” with their respective skills listed in bullet points below. At the very end of the resume, include a brief snapshot of your work experience.  

Tip: Read our advice on How to Explain Employment Gaps on a Resume . 

• Hybrid / Combination -- this format is a mix of both Functional and Reverse-Chronological. It provides more detailed work experience descriptions that would typically be seen in the latter, while still offering a bulleted list of skills.  

Tip: When in doubt, choose the Reverse-Chronological resume format. For more details, check out our guide on How to Write Your Resume in Reverse-Chronological Order . 

For a Hotel Front Desk Employee, hiring managers want to glance at your resume and get a sense of the following:

• Customer service skills
• Computer savviness and experience with POS (point of sale) systems
• Enthusiasm and an ability to communicate  

The best format for a Hotel Front Desk Employee is either the Reverse-Chronological resume format or the Functional Resume format. This former shows the trajectory of your career -- how you’ve grown professionally and expanded your work experience and knowledge base. The latter, the Functional Resume format, shows employers your skills and abilities. 

  2. Write a Strong Hotel Front Desk Employee Resume Summary

Did you know that employers only look at your resume for an average of six seconds?

Including a resume summary is one of the best ways for you to succeed in that short glance.

But first --- what is a resume summary?

A resume summary is one or two sentences at the top of your paper that summarizes your entire resume. It’s the punch line that gets the resume reviewer wanting to know more.

For a Hotel Front Desk Employee career, include the following points in your summary

• The amount of time you’ve worked in the service industry X
• An adjective or two conveying your personality, such as “hospitable,” “friendly,” “personable” or “passionate” 

Here is an example of a bad resume summary: 

Experienced front desk assistant with guaranteed results in improving guest satisfaction.

This is a bad resume summary because it’s vague -- what does “experienced” mean? And because you aren’t showing what “guaranteed results” entails. Does it mean you see the guests again and again because they're satisfied with your customer service abilities? Does it mean you’re constantly praised by your superior for providing excellent service?

Here is an example of a good resume summary: 

Friendly and hospitable front desk attendant with 3 years of experience providing excellent guest service. Awarded Employee of the Year twice for demonstrated success in ensuring guest satisfaction. Seeking a position with upward mobility to Front Desk Supervisor in order to serve guests with even greater ability.  

This is a good resume summary because it shows how long you’ve been working in the service industry, and it gives an idea of your personality. You’ve also quantified your skills by stating that you’ve been awarded for your customer service abilities (more on this below). Lastly, the resume summary has an objective -- that you want a position with upward mobility.

A Resume Objective tells the employer what kind of position you are seeking. 

While this is certainly optional, it can help employers understand what you want from them and what you can offer. Put another way, a resume objective clarifies your intentions to employers. Plus, it can help to show why you are a good fit for the job.

For more information, checkout our guide on How to Write a Killer Resume Summary . Or, browse our Resume Summary Examples . 

3. Describe Your Work Experience as a Career

The next step to drafting your resume is to list your work experience. This includes the name of your position (See: The Right Way to List Job Titles on a Resume ), the name of the location at which you worked, and the length of time in which you worked. 

Furthermore, write your resume experience in a way that anyone in your industry will understand. Don't use company-specific language.

For example, let’s say you worked at a place that called cash registers “advanced payment systems.” Not everyone is going to know what this means, so it’s best to stick with the common name, otherwise a hiring manager may not know what you’re talking about, and if the manager is confused, they’re more likely to throw out your resume and move onto the next.    

You should also quantify your resume whenever possible. This means adding a number -- such as a dollar amount or percentage -- to your accomplishments. Quantifying your resume gives the hiring manager a more concrete idea of your workplace performance. For example, say that you “trained 3 employees,” “improved guest satisfaction by 20% according to hotel reviews” or “saved the hotel $30,000 by ensuring accurate booking procedures to prevent unnecessary refunds.”   

Tip : One way to quantify your resume is by listing your accomplishments and awards . 

We did this in the earlier resume summary, where it stated you were awarded “Employee of the Year” for your customer service abilities. Anytime you’ve been recognized by your workplace or manager, you should mention it, as this too offers a concrete idea of your skillset and performance. 

For more information on how to format your work experience, check out our guide on How to Describe Work Experience . 

Don’t have any work experience? We have a guide for Writing a Resume with No Work Experience !

4. List Your Skills

Skills show the hiring manager what you can do for the company -- without taking up too much space in the “work experience” part of your resume.

There are two types of skills -- soft and hard. “Soft” skills are those that are not quantifiable and are more indicative of your personality. Examples include leadership, problem-solving, and communication. In contrast, “hard” skills are those that are learned through formal education. Examples include computer technology, programming and foreign languages, and certifications.  

Hotel Front Desk employees generally need more soft skills than hard skills, since they’ll learn the latter while on the job. 

Relevant Soft Skills

• Communication
• Enthusiasm 
• Problem-Solving
• Hospitality 
• Customer Service
• Organization
• Guest Accommodations and Experiences

Relevant Hard Skills

• POS (point of sale) Systems
• Hotel Booking
• Reservation Management
• Brand Management
• Vendor Interaction
• Strategic Planning and Analysis
• Policy Adherence 

Tip: When completing this section on your resume, review the employers’ job requirements. Try to incorporate some of the language they use. For example, if the job description states they need someone who has “exceptional communication skills, good organizational skills, and the ability to work independently and within a team,” then be sure to include some of these keywords. List “Communication” and “Organization” under the skills section. 

Tip: If you’re multilingual or certified in CPR and First-Aid, include these under your skills section! It will definitely impress employers and set you apart from the crowd. 

If you’re adding a language to your resume, be sure to specify if you're fluent, intermediate or a beginner in the language. This will show hiring managers just how well you know the specific language.

If you want a more complete list of skills, read our guide on 100+ Key Skills for a Resume in 2021 with Examples for any Job.

5. Include an Education Section 

Hotel Front Desk Employees do not need a formal education. Most employers would prefer that you have a high school diploma or GED equivalent. However, if you’re looking to move up in the workplace hierarchy, to a managerial position, then an associate’s or bachelor's degree may be necessary, such as one in Hospitality Management or Business Administration. 

When writing your education section, be sure to include:

• The name of the school — "e.g. Aurora High School"
• The location of the school
• Your degree (high-school diploma, GED, associate’s degree, bachelor’s degree, etc.)
• Graduation year (if applicable)
• Major field or department of study (if applicable)
• Minor field or department of study (if applicable and relevant)
• GPA (If you're a student or graduates who held lower GPAs, this bit of information may be good to omit unless specifically requested by the employer)

Still uncertain on what to include in this section? Review our guide on How to List Education on Your Resume in 2021 . 

6. Pick the Right Template

Now it’s time for the fun part -- picking the aesthetics of your resume! 

Here at EasyResume, we offer several different templates. 

• Academic : these resumes are professionally structured with minimal aesthetics in order to provide a clear and concise glimpse of your experiences. This is best for current students or those looking to pursue a career in an academic field as a researcher or teacher. 
• Creative : these resumes are bold and colorful with eye-catching fonts to help you stand out from the crowd. This is best for those in creative fields like marketing and art. 
• Elegant : these resumes are contemporary and stylish in a way that highlights you and your experiences. This is best for those in fields that prefer austerity, such as the healthcare and finance industries. 
• Modern : these resumes have sleek designs that are fresh and bold with tasteful fonts and clean lines. This is best for individuals applying to startups or to companies with a young audience or product.
• Professional : these resumes have a clean, crisp look that incorporates only one or two accent colors. The focus is solely on the text, pulling the recruiter into your experiences and accomplishments. This is best for individuals applying to straight-laced companies that mandate a suit-and-tie dress code.  

Your resume template should reflect the job to which you’re applying. For a Hotel Front Desk Employee, try a Modern , Simple or Professional format. These will showcase your skills and customer service abilities in a clear, straightforward fashion. 

If you want to create your own template, read how with our Step-by-Step Guide on How to Create a Resume Template in Microsoft Word . 

7. Takeaways

We’ve done it! Almost. 

Now it’s time to get down to business -- actually creating the resume. 

Here’s what you need to do: 

• Research the job description to locate keywords, and use these keywords in your work experience and skills sections
• Use a Reverse-Chronological or Functional resume layout
• Write your resume summary, including the length of time you’ve worked in the service industry and an adjective or two conveying your personality 
• Include your education 
• Write your experience section in a way that any outsider could understand. Talk more about the how and why of your responsibilities. Quantify your results.
• Pick a resume template that fits the position to which you’re applying, such as Modern, Simple or Professional

Start from our resume example to save time.

Good luck with the interview that is sure to come your way!

Browse more resume templates that fit your role

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Don't know whether you should write a one-page or two-page resume? Find out when it is appropriate to write a two-page resume and learn how to write it correctly.

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Hotel Front Desk Agent Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the hotel front desk agent job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Maintain an up to date working knowledge of all Zia Park amenities as well as any special events
• Adhere to established department and property policies and procedures
• When assisting guests to room, inform guest of the hotel’s facilities and hours of operation
• Uses time efficiently and effectively to manage priorities
• Other duties as assigned by management
• Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests
• Keep working area behind the front desk and PBX clean and clear of debris and clutter
• Perform simple bookkeeping activities, such as balancing cash accounts
• Maintain a neat and clean work station
• Promote the La Quinta Returns loyalty program to any non-enrolled guests. Accurately process enrollments for guests joining the program and correctly deposit points into eligible Returns accounts
• Compute bills, collect payments, and make change for guests
• Stock and restock breakfast items such as food, drink and supplies as necessary to ensure guests have a consistent selection of items which are displayed in an appealing, clean and organized manner consistent with company standards, food handling guidelines and regulations. Ensure eating area is clean and inviting at all times
• Perform all job duties with the utmost attention to safety and security measures which are outlined by OSHA or other regulations, the company safety and security manual, employee handbook and other company materials. These procedures include, but are not limited to: HazCom, Blood Borne Pathogens, Lockout/Tagout and emergency response
• When assigned, conduct Night Audit procedures in a timely, accurate, complete and efficient manner while ensuring 24/7 front desk presence and Here For You service to our guests
• Compute bills, collect payments, post charges, adjustments and make changes accurately for the guests
• Interact with Hotel Sales Manager on bookings
• Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms
• Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures
• Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working. Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day
• Verify customers' credit, and establish how the customer will pay for the accommodation
• Greet and assist all guests entering or leaving the hotel
• Knowledge of basic accounting and city attractions
• Ability to deal professionally, courteously and tactfully with the public and coworkers
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to make change quickly and accurately
• Demonstrated accurate cash handling knowledge and experience
• Excellent telephone skills particularly related to customer service and sales
• Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Basic math skills such as adding, subtracting, fractions, decimals, percentages etc

7 Hotel Front Desk Agent resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, hotel front desk agent resume examples & samples.

• English language fluency
• Business writing acumen to originate and respond to correspondence
• Valid California Non-commercial Class driver’s license
• High school diploma or G.E.D certification and six months of customer service experience in a fast-paced, hospitality-industry setting
• Minimum Knowledge, Skills and Abilities Required
• Certificates and Licenses Required
• Greet customers immediately with a smile and sincere welcome. Address all guests requests immediately and follow-up with any accommodations and/or requests to ensure accuracy and completion. Provide accurate information pertaining to outlet hours and local attractions
• Quickly check guests in/out and arrange for transportation if needed
• Verify and input credit cards for authorization using electronic acceptance methods
• Post charges to guest folios
• Prepare reports for Day Audit in accounting department
• Act as liaison between guest and security, guest services, engineering and other departments
• Summon guest services for assistance to escort guests to their rooms
• Operate fax machine and/or photo copier to send, receive, and copy
• File room registrations
• Sell, register, and assign rooms to guests
• Promote hotel facilities and services
• Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, agencies, and Red Lion guests
• Adhere to guest service requirement listed above
• This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty
• Operate a multi-line PBX system in an efficient and timely manner
• Remain updated and knowledgeable of all phone extensions and managers
• Maintain comps, direct mail coupons and ensure billing profiles are accurately maintained with each guest profile
• Organize and deliver incoming mail and messages
• Complete shift checklist and submit to designate supervisor
• Handle, resolve, log and communicate guest complaints
• Follow and maintain proper credit procedures for all Ameristar guests. Any exceptions to credit procedures must obtain management approval
• Answer inquiries pertaining to hotel services, shopping, dining and travel directions
• Be knowledgeable of property events and phone extensions
• Maintain updated room availability and guest accounts, manually or by computer. Perform room availability “call around’s” to competitors
• Responsible for the confidentiality and security of guest information within the system
• Upsell Ameristar Casino Hotel by promoting the amenities, facilities, services, programs and events
• Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
• Proficient in Box Office Ticketing system
• Proficient in LMS system
• Proficient in Concierge Program
• Effective in communication to all departments including efficiency in radio communication
• Familiar with safe handling of cleaning product, equipment and supplies
• Able to work flexible hours including evenings, weekends, holidays
• Effective communication with supervisor
• Deals with simple and complex concepts effectively
• Ability to identify circumstances or incidents that require the notification and/or approval of others
• Professional, personable manner, able to perform various duties at once
• Ability to effectively work independently and as part of a team
• Ability to follow all policies and procedures including but not limited to attendance, appearance, safety and security policies
• Ability to obtain support for ideas and actions from peers or superiors in order to accomplish a task
• Ability to work at a fast pace with a sense of urgency
• Outgoing personality and demonstrate friendliness and enthusiasm

Overnight Hotel Front Desk Agent Resume Examples & Samples

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Assist other departments, if necessary
• Ability to deliver exceptional guest service at all times
• Communicate with all departments regarding in house VIPs and any special needs
• Promote and sell special hotel programs, special rate packages, and upgrades when appropriate
• Maintain house bank and handle all checks and cash according to Zia Park policies and procedures
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Be knowledgeable of all emergency procedures and company policies
• This person must have good communication skills as well as the ability to lift, pull and push a moderate weight
• Responsible for taking reservations and accurately inputting into the computer system
• Answer inquiries of room rates, outlets and room locations
• Keep up to date with knowledge of phone system
• Handle all guests’ special requests in a professional manner
• Complete all necessary projects by the assigned times. Complete documents as directed and to specifications
• Greets, registers, and assign rooms to guest
• Stock items in the retail shop
• Tender items for sale in the retail shop
• Six months related experience and/or training preferred; or equivalent combination of education and experience
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Must be able to read and write in English and have good verbal communicating skills
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, ability to adjust focus, and peripheral vision
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions
• Exposure to unrestricted second-hand smoke in guest areas
• Greet, register, and assign rooms to guests of the hotel
• Keep records of room availability and guests' accounts using hotel computer systems
• Transmit and receive messages, using telephones or telephone switchboards
• Follow and complete items on Guest Services AM/PM checklist
• When assisting guests to room, inform guest of the hotel’s facilities and hours of operation
• Explain proper use of keys system and insures the guests satisfaction with their room
• Audit current registration cards to computerized information
• Minimum of six months related experience and/or training; or equivalent combination of education and experience
• Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders

Related Job Titles

• Hospitality
• Hotel front desk resume examples

Hotel front desk Resume examples

4 Hotel front desk resume examples found

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Hotel front desk

Greeted customers while performing check-in/check-out procedures for arriving guests utilizing manual and computerized methods ensuring guest satisfaction is an all-time high. Accurately calculated posts monies, receipts, and guest accounts using proper cash handling methods and established company procedures.

• Answered all inbound calls and reserved accommodation by effectively communicating hotel rates and information.
• Grew revenue by increasing occupancy by leveraging upselling techniques.
• Handled cash transactions at the front desk ensuring compliance with hotel policies and state and federal regulations.

Performed daily financial analysis, inventory checks, by auditing POS journals to break down revenue, servers’ fees, tips, paid out, and settlements by the cashier. Updated front office system revenue expenses and allowances to generate daily financial reports.

• Created a customer-centric environment resulting in a memorable dining experience to propel customer satisfaction, retention, brand awareness, and loyalty.
• Achieved 100% performance rating in all internal and external surveys.
• Served as the first point of contact for resolving all issues concerning customer care and quality.
• Grew customer base by delivering excellent communication skills, hospitality, and upselling techniques.
• Collaborated with kitchen staff and other team members to ensure timely and accurate food preparation.
• Worked with the management team to assist with the planning and coordination of events.

Received and checked-in guests in the 400-room resort. Answered calls, responded to queries, took or confirmed reservations, and resolved complaints. Maintained a clean reception area and managed the cash register.

• Upheld an over 95% customer satisfaction score, courtesy of a friendly attitude and exceptional customer service and problem-solving abilities.
• Increased guest retention by 40% through the provision of personalized service, additional client loyalty perks, and up to date info on the fun activities around the city.

Employed an advanced in-house hotel management system in maintaining a comprehensive record of all the hotel’s 300 rooms. Facilitated guest pick-ups and drop-offs, traveler’s checks cashing, and arrangement of rooms according to guest specifications. 

• Increased returning guests’ rate by 30% by placing complimentary gifts such as flowers and wines for new guests.
• Proactively networked with event organizers in the city, achieving 100% occupancy during high-profile events.
• Assisted the marketing team with developing captivating brand marketing campaigns that increased local guest traffic by 40%.
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