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Why Your Facebook Business Reviews Tab is Missing

• Rachel Solway
• November 12, 2021

Facebook has long been one of the best websites to use for a business, particularly when you’re a smaller or more local business looking to attract and engage a local audience. To that end, they’ve had a wealth of features you can use to attract, refine, target, and engage your local fans. One such tool is the Business Reviews section.

Thousands of small businesses have come to rely on these reviews, so it can be very concerning to find that they’ve suddenly disappeared. And yet, that’s precisely what happened to many Facebook pages over the last year.

What happened to reviews, and can you get them back?

Facebook Bugs and Glitches

The first reason why many Pages seem to have lost access to their Reviews tab is due to a Facebook bug. Every couple of years, it appears that Facebook encounters errors in their Reviews section and temporarily disables it. It happened back in 2017 , and it happened six months ago . It’s unclear whether or not this is the same issue and Facebook doesn’t care, or if it’s different issues.

Sometimes, Reviews are disabled, either temporarily or permanently. It seems to happen entirely randomly, and the businesses affected by it don’t have much recourse. You can send in a support ticket, but we all know how Facebook is, with responding to customer feedback.

Unfortunately, it seems that many people who experience this issue, even if they get their Reviews tab back, lose some portion of their existing reviews and recommendations. It’s unclear whether or not that is due to individuals deleting their accounts, a bug losing the reviews, fake reviews being purged, or another issue. Facebook is not forthcoming with information about the subject.

Not all is lost, however. Many people do get their total count of reviews back after some indeterminate period of waiting. For example, many people in this Facebook support thread have their complete reviews list back by now.

Reviews into Recommendations

Digging into the problem, it seems that at least part of the issue stemmed from Facebook changing their Reviews system at the core level. Years ago, Reviews were tied to physical business attributes, and you needed to have your business location with map, address, and contact information available to enable reviews. This requirement was a way to cut down on the burden of hosting reviews for tiny web businesses and enforce reviews being visible for small businesses.

In the years since, Facebook has transitioned its Reviews tab to a stand-alone tab, and since then, it has converted it from Reviews into “Recommendations & Reviews.” The new, modern Recommendations still show up under a “Reviews” tab in the top bar. However, the transition from one system to the other temporarily disabled the tab for many businesses.

Today, it seems as though the issues are resolved. Virtually everyone we can find complaining that their reviews are missing now has their reviews back, such as this page and this page.

You’ll notice that, currently, the “Reviews” section is just an infobox. The star rating out of five is estimated “Based on how many people recommend or don’t recommend the Page, as well as any past ratings and reviews it may have.”

Today, individuals can no longer leave star-rated reviews for businesses on Facebook. Instead, the only option available is to either Recommend or Not Recommend a business. This recommendation, or lack thereof, is calculated into the star rating based on previous metrics.

Business owners may also notice something else on the Reviews tab: a box asking for feedback. It appears for people who have an admin account on the Page, and says this:

“Have Feedback About Your Business’ Reviews Experience? We’ve made changes to the Reviews tab and would love your feedback. What do you think of the new experience?”

Whether or not that feedback goes anywhere is another story, of course, but it does indicate that Facebook is aware of and acknowledges a change they made to the system.

That said, it’s also possible that many reviews are “missing” for one reason or another. You can count on many pages yourself; a page that claims to have 150 reviews may only show 70 or so of them. That seems to be Facebook hiding old reviews and only showing more recent recommendations, though some old reviews (the 1 and 5 stars, in particular) seem to have converted into recommendations.

The Possible Removal of Recommendations

Another potential cause for concern is some hints we’ve seen that Facebook might be removing the Recommendations and Reviews feature altogether. At the start of 2021, someone having issues with the Recommendations feature posted about it , with information from their Facebook Support contact. They said:

“I have gotten word back from our team. It looks like this is happening to a bunch of Pages in preparation of removing the Recommendation system like I was mentioning. Our team is working on a replacement system but they do not have any time frame when that will be released. Expect the Recommendation and the ratings to section of the review tab to be completely remove in the near future. The reviews will stay but the Recommendation and the ratings will be removed.”

Since then, many businesses have had their Reviews removed or the data removed, but the tab is still visible, in a way that feels quite damaging to a Page. Unfortunately, there’s no known issue, so the best we can do is offer troubleshooting tips for as long as Facebook persists in half-measures and incomplete changes.

Troubleshooting a Missing Reviews Tab

There are generally a handful of reasons why you might be missing a Reviews tab, with varying levels of accessibility. You may or may not be able to solve the issue, and part of it depends on what Facebook is doing behind the scenes. Sadly, they don’t like talking about what they’re doing until they’ve finished, so we don’t have much more information than you do.

Your Reviews tab was disabled at some point.

Perhaps the most common reason that your Reviews tab is missing is that it was somehow disabled. Facebook allows you to customize which tabs are visible on your Page, and in which order. You only get a few spaces for tabs before the rest become hidden under a “More” drop-down, so turning off tabs your business doesn’t use is a good idea. Here’s how to troubleshoot this issue:

Log into your Facebook account and visit your Page.

On the top bar, beneath the cover photo, click the More drop-down. Check for Reviews. If it’s there, you’ll need to move it to be more visible.

If Reviews is missing, click on the Edit Tabs entry at the bottom of the More box. If the Edit Tabs entry isn’t there, you’re probably not logged into the correct account. Switch and try again.

In the Edit Tabs menu, look for Reviews. If it’s not there, skip to the next section of this troubleshooting list. If it is, make sure the radio button is blue (enabled) rather than gray (disabled).

This menu is also where you can reorganize your tabs. The six dots to the left of the tabs are boxes you can click and drag to reorganize the order of the tabs. Note that there’s no “save” button; every change you make is reflected on your page immediately.

It’s possible that your Reviews tab was disabled at some point in the past. We’ve seen a few different reasons why this might have happened.

• Someone accidentally clicked the button and, not knowing it saves automatically, either refreshed or left the settings page.
• Facebook bugged out or intentionally disabled Reviews for your Page for one reason or another . A lot can go wrong on a site of this size, and a lot can slip through the cracks.
• You may have experienced an influx of negative reviews and, in an attempt to stem the tide, temporarily disabled the Reviews tab . If you did so and then forgot about it (or if a third-party reputation manager did so and didn’t change it back), it may still be hidden.

Unfortunately, there’s no real way to tell what the cause is unless you have internal documentation.

Your Page template changed to one without a Reviews tab.

Above, we mentioned that if your Tabs settings menu does not have a Reviews tab, skip to this section. What happened?

Facebook rolled out different “Page Templates” in the past, and every Page has been converted to one of those templates. The templates are Standard, Business, Venues, Nonprofit, Politicians, Services, Public Figures, Restaurants & Cafes, Shopping, and Video Page.

Depending on the nature of your Page, you may have chosen a template other than Standard or Business. That’s fine; doing so gives you access to a more customized and engineered experience for that specific kind of entity. It changes things like your available Call to Action buttons and, critically, the range of Tabs available to you.

You can see the complete list of templates and the tabs available to them here . To summarize, though, several Page Templates do not have the Reviews tab available; these primarily include the Videos and Politicians templates. If you’re set to one of these templates and don’t need to be, it can be beneficial to change from that template to one that gives you more options.

A third-party service has replaced your Reviews tab.

Another issue we’ve seen is that some third-party services replace the Reviews tab with their own custom tab and use their own data to host your reviews instead. Here’s an example .

It’s unclear whether or not this is still an issue. This issue was more common when a business needed to have a certain number of followers before using Reviews, which is no longer the case. Additionally, pages under 2000 likes cannot make custom tabs .

While this is relatively unlikely to be the cause of your problem, if you’re using a third-party system that manages your reviews, this may be the cause. Additionally, if you used one in the past but canceled, they may have taken down their page and your reviews with it.

Your reviews are either too old or too new.

Facebook has rarely shown every review for a page unless that page only has a couple of reviews. If you have very old reviews or reviews that are under 30 days old, it’s possible that they just aren’t showing. There’s not much you can do to recover old reviews, and new reviews would presumably show up after a few weeks, so you can’t do anything other than wait.

Also, some reviews may get removed if the person who left the review deleted their account. It’s possible, that the total review count and score stay the same, but the review disappears. We haven’t verified if this is the case, but it’s plausible.

Getting More Reviews

If you’re a small business and rely on reviews to survive, Facebook getting rid of the Reviews tab could be devastating. You aren’t entirely out of luck, however. One excellent option is still available to you, and that’s Google Business Reviews. Google’s Business Profile ( formerly My Business ) allows you to aggregate reviews directly on Google.

If you’re mourning the loss of your Facebook reviews, and want to get your reviews back, consider reaching out to us. Our LocalReviews product helps you generate and solicit reviews from your customers, building your reputation and review score naturally and without fake reviews. When Facebook is cutting down on useful business features, Google is picking up the slack, and will continue to grow as one of the best tools available for small businesses.

Facebook may be struggling between ad issues relating to Apple, their rebrand to Meta, and a lack of interest from younger generations. If your business isn’t already diversifying, now’s the time to do it. The missing Reviews tab is likely just the beginning.

If you have any questions regarding your Facebook business reviews, our LocalReviews product, or anything similar, please feel free to reach out at any time. We’d be more than happy to assist you.

Rachel Solway is a seasoned marketing professional dedicated to empowering small businesses through innovative marketing strategies. With extensive experience at OneLocal, a leading marketing solutions provider, Rachel’s insights are helping thousands of local businesses navigate the digital landscape.

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Facebook reviews not showing up

• Post author: Andy Bate
• Post published: April 29, 2022
• Post category: Blog / Facebook / Instagram / LinkedIn
• Post comments: 0 Comments

Recently, I’ve had many business clients contact me asking, ‘Becs, where have my Facebook reviews gone?’ or ‘why can’t I see Facebook reviews’, and tell me, ‘I think Facebook removed reviews’.

Facebook reviews are so important, aren’t they? I bet the last time you considered paying for a service or product online you headed straight to the reviews and took a moment to read through the Facebook recommendations, to make sure that you were investing in something worthwhile.

I’m the same – Facebook reviews (recommendations) are social proof, helping us determine if a company is reliable or not and it helps us make the right decision when parting with our money!

Therefore missing Facebook reviews are a big concern as we know that all potential customers will be on the lookout for them.

There are 3 reasons why your reviews may not be appearing on your Facebook business page:

 1. You’ve not enabled Facebook Reviews Tab:

• If you’ve not enabled the Review tab, then it won’t appear on your Facebook page. This means that no one can leave you a review or see any of the lovely reviews that you’ve been given.

This is a Facebook problem that’s very easy to rectify. And don’t worry if this feature has been accidentally switched off – your reviews won’t have gone anywhere.

• Head to your Facebook business page.
• Click on ‘Settings’ on the left-hand side of the screen.
• Find ‘Templates and Tabs’
• Make sure it is switched on – this shows as blue.

(If you have recently switched to the new Facebook experience your layout will be slightly different.)

And there you go; your Review tab will automatically appear again, and all your past reviews will be on show for all to see. And your happy customers can once again start leaving you amazing reviews!

2. The reviewee can see their review, but you can’t:

If ever you’ve had a customer say, ‘hey, did you get my review?’ and it just isn’t showing under your Review tab it’s highly likely that your customer hasn’t set their review to Public.

To write a review for a company you need to check that the ‘world’ icon appears next to it – this means that everyone can see it and it will appear on the company’s Facebook business page.

Here’s how to leave a review:

• Open up the company’s business page.
• Click on the Reviews tab.
• You’ll be asked to click to confirm that you recommend them.
• Write in your review when prompted.
• Under the ‘Sharing to’ drop down menu, make sure it says ‘public’.
• Your review will appear straight away.

Pass this information on to your customers to make sure that the reviews that they have written are public and not just available for their friends to see. If Facebook reviews are not set to public they do NOT count towards your review rating, therefore make sure to check with customers they are public.

If they’ve made a mistake and the review was set to “friends” only, don’t worry, it’s easy to edit. They just need to go on their profile click more, go to reviews and change the privacy setting of the review.

If they see the icon of two people next to the review – as shown in image below – then they need to click on the icon and change it to the Public (the world icon). The Facebook recommendation will then appear on your Facebook page and count towards your review rating.

3. There’s a glitch – Facebook reviews not working 2022

There will always be an instance where things just go wrong and your Facebook reviews disappear. Unfortunately, this is par for the course with Facebook, it is constantly changing and when a big change happens like the layout this is when Facebook glitches and errors often happen.

For example, a common glitch to affect Facebook recommendations when updating to a new layout is that your reviews will be there for all to see, but Facebook will state that you have 0 recommendations. What a contradiction!

For this example, let’s look at Paula from Taylor’s page. She’s got lots of amazing Facebook reviews, but as you can see, at first glance you might think that she doesn’t have any. It clearly says, ‘No recommendations yet’, but just look to the right of that message and there they are!

One piece of advice I would give is to always take a screenshot of your reviews just in case they do simply disappear into a black hole. If people delete their Facebook profile, those reviews will also disappear.

Reporting scam Facebook reviews

This next bit goes off on a slightly different tangent from the ‘Facebook reviews disappeared’ theme but it is a serious issue to keep a watchful eye on.

My Facebook page gets visited by many people wanting to pick up valuable social media tips, and my reviews get read a lot too. This is great news for me, but other people can take advantage of this and use this space to promote their own company – how very rude!

While you can’t remove these spam reviews, you can report them.

Facebook recommendations not showing 2022: How to report problems

Always report things that have gone wrong on your Facebook page or some activity on your page from another Facebook user that doesn’t seem right or fair.

The more people that report an issue, the more likely this social media giant is going to do something about it.

• Head to the drop-down box in your personal account.
• Click ‘Help and Support’ at the top right-hand corner of the screen
• Follow the prompts to report a problem.

Further reading

Head to my blog, 9 Ways To Grow Facebook Followers in 2022 and get motivated to get the most out of this amazing social media marketing tool.

What’s coming up?

For anyone who wants their Facebook business page to be a hub of activity, a place where people actively head to, an area where relationships strengthen, and an influential space that attracts new business you’ve come to the right place.

My online course, ‘ Creating and Management Successful Facebook Business Pages’ is for you. In bite-size, jargon free, modules you’ll learn how to grow your business without paying for advertising.

To enrol and to learn more about each module head to my website today.

  To view all of my upcoming workshops, head over to my website .

Bye for now,

Becs Bate Social Media Consultant, Social Media Executive

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How to Turn On Facebook Reviews: Easy Step-By-Step Guide

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Online reviews have become a powerful tool for businesses to build credibility and attract potential customers. These little snippets of customer feedback represent immense power in influencing consumer decisions. Facebook recommendations hold significant sway due to its vast user base and trusted network. If you are a business owner looking to enhance your online reputation and harness the potential of Facebook reviews, you’ve come to the right place. In this article, we will guide you through the process of turning on Facebook reviews, enabling your customers to share their experiences and thoughts about your products or services. Tap into the influential world of social proof and maximize your business growth before ending 2023.

What Is a Facebook Review?

A Facebook review or recommendation is a public evaluation or feedback provided by users about a business, product, service, or any other entity on their Facebook page. It allows users to share their experiences or opinions to help others make informed decisions. Reviews on Facebook typically include a star rating system, with the user selecting the number of stars to rate their overall satisfaction. In addition to the rating, users can also leave a written review, describing their likes, dislikes, or specific experiences. These reviews are visible to anyone visiting the business’s Facebook page and can greatly influence a person’s perception and decision-making process.

Why Are Facebook Reviews Important for Your Business

Facebook reviews are crucial for online reputation management as they offer valuable insights into the experiences and satisfaction levels of customers. These reviews play a significant role in establishing credibility and trustworthiness for businesses. Take a look at some of the major benefits this feature can offer: 

Local SEO Ranking

Search engine optimization is an effective marketing strategy that focuses on optimizing the online presence of a business for local searches. It involves various techniques such as optimizing websites and generating positive reviews on Facebook. With the increasing importance of online reviews, Facebook recommendations play a crucial role in boosting the visibility of local businesses, ultimately driving more traffic and customers to their physical or online locations. 

Reputation & Credibility

Compelling testimonials from current patrons contribute to the decision-making process of prospective customers, encouraging them to carefully examine the products or services you provide and feel a sense of confidence and trust when deciding to engage in business with you; in no time, individuals will no longer have any need to contemplate other alternatives and will directly seek out your establishment. 

Client Interaction

A crucial aspect of interacting with clientele is through platforms such as Facebook reviews. Creating welcoming messages on social media can make customers feel valued and appreciated. Responding promptly to inquiries and addressing concerns displays a proactive approach to customer service. Additionally, asking for product suggestions and feedback demonstrates that their opinion and preferences are necessary. Showcasing expressions of gratitude towards customers can build stronger relationships and encourage loyalty.

Feedback 

Online feedback is crucial for businesses to understand customer satisfaction score and improve their products or services. Customer reviews can help you Identify the aspects of your business that customers perceive as a weakness and can provide the incentive to make adjustments and restore their confidence. Additionally, establishments can pinpoint strengths and prioritize maintaining or reinforcing performance. 

Add Reviews on Your Facebook Business Page

The following step-by-step guide will give you everything you need to know to enable reviews on your page successfully. Usually, recommendations have been automatically turned on by default when you first create Facebook business pages – this is just in case the feature has not yet shown up. 

• Log into your Facebook Account.
• Head over to your Business page with administrative access.
• Confirm your page category is set to “business”.
• Access your Facebook page’s settings located on the top right side of the screen.
• Select the “templates and tabs”. 
• Scroll down until you see a “Reviews” option and enable it. 
• A reviews tab will now appear below your business name. 
• Good work! You have a reviews page, and now users can write a review when they search for your business.

Stack up Reviews on Facebook

Once you have enabled this feature, it’s time to get reviews! Here, we will give you a few tips to maximize the number of reviews and recommendations for your business listing. 

Pick Up Your Facebook Review Link

Welcoming customers to leave reviews on your Facebook page can never be more effective other than sharing a link that redirects them straight to the reviews section. This strategy will make your page easier to find in Facebook searches.

There are two ways to achieve this: 

• This option may not work 100% of the time, as it will sometimes redirect users back to the login page. 
• To avoid discouragement, try the next option. 
• Start with the login link https://www.facebook.com/login/?
• Add “next=” 
• Add the link from option 1 replacing columns with “%3A” and slashes with “%2F”
• For example https://www.facebook.com/login/?next=
• Followed by https%3A%2F%2Fwww.Facebook.com%2F
• YOUR PAGE NAME
• Then %2 Reviews%2F.
• There are no spaces – this option will be a more assertive approach, making sure users head straight to your review page as soon as they’re logged in. 

Congratulations, your link is ready to be shared! Take full advantage of all the social media platforms such as Instagram, Twitter, WhatsApp, and even Google my business. Additionally, consider the text and email marketing campaigns available to pass on your Facebook review link and invite even more consumers to leave a review on your page.

Customize Your Facebook Reviews Tab

After you have included your recommendations and reviews on your page, we suggest you also personalize your “tabs” to make your review section more visible – this way, your reviews will be easier to find in Facebook layouts. To do this, take the following steps: 

• Alternatively, you can also access your “Templates and Tabs” section in the page settings.
• Move the “Reviews” tab higher so it appears among the top choices from the list.

Embed Facebook Reviews

Embedding Facebook reviews on your website is a great way to showcase what your customers say about your business. By displaying positive reviews, you can build trust with potential customers and encourage them to make a purchase. Embedding reviews also allows you to highlight the quality of your products or services, ultimately boosting your brand reputation.

Go to your Facebook review link and find the review you wish to embed. Access the dropdown arrow and select the embed option. You will have the code to embed reviews from your page. 

Best Tips to Respond to Facebook Reviews

Positive and negative reviews will be part of your business management agenda from this point on. It is essential to address feedback regardless of whether it is criticism or compliments. By doing so, you are portraying a strong character and a respectful demeanor toward your clients. 

Take a look at some helpful ideas on how to approach each scenario:

Positive Reviews

To respond to positive Facebook reviews, start by expressing gratitude for the kind words and support. Personalize the response by mentioning specific things that were appreciated. Encourage the reviewer to continue interacting with your page and consider offering a small token of appreciation, such as a discount code, as a thank-you gesture. This interaction will show appreciation to the customers who took the time to share their positive experiences and help build trust and loyalty. 

Negative Reviews

When responding to negative reviews, it is imperative to remain calm and professional. Acknowledge the customer’s concerns and apologize for any inconvenience they experienced. Make things right and offer a solution or ask them to contact you directly to resolve the issue. Maintain a positive and helpful tone throughout the response.

Is It Possible to Delete Facebook Reviews?

There is always a comment that makes you cringe and leaves you bitter – like a splinter you just wish you could pull out and move on with your day. Unfortunately, it is not possible to delete individual Facebook reviews. The only alternative would be to turn off reviews altogether. 

To knock out the feature, Access your business page’s “Templates and tabs” option in “Settings” and toggle the button from on to off. 

Keep in mind, if you want to turn off Facebook reviews, you are finally saying goodbye to those harsh bad reviews, but you are also getting rid of the positive feedback you worked so hard to achieve. After all, your performance will speak for itself, and if you do your best to treat clientele how they deserve, great reviews will far out-weight the bad ones. 

Report Suspicious Reviews

Getting a bad review is something all businesses will have to go through. However, if you feel you have been targeted to receive mal intentioned, scammy reviews from questionable profiles, you can make a report and alert Facebook about the situation. 

• Access the review drop-down menu (as you would for embedding).
• Locate the “Find Support or Report Recommendations” option.
• Choose the topic of the report and submit it.
• While Facebook responds, you will be able to ban the reviewer or hide content this profile shares with your page.

FAQ’s

Why has facebook stopped reviews.

If you do not see the Reviews option, access the Edit Tabs feature located at the bottom of the More box. If the Edit Tabs feature is not visible, likely, you are not logged into the appropriate account. Switch accounts and attempt again. Within the Edit Tabs menu, search for the Reviews tab. 

Did Facebook Get Rid of Reviews?

In the new update, Facebook recommendations took the place of reviews. Now, users can either recommend you or not – instead of giving a 5-star rating.

How Many Reviews Do I Need on Facebook to Get a Rating?

Many factors can determine the legitimacy and reliability of your business. 50-plus recommendations will give users a sense of trust and help you stand out in the face of competition.

Conclusion 

You got a free guide on how to get Facebook reviews. It is a fantastic way to gain more visibility and connect with potential customers. Additionally, reviews and feedback allow you to offer a great customer experience by choosing the right way to respond to customer insights – they should be addressed professionally and empathetically regardless of their positive or negative nature. Every business should enable star ratings and reviews, do not miss the opportunity to stand out among your competitors!

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How To Enable Reviews On Your Facebook Page

Did you know that Facebook reviews are enabled by default whenever a new Facebook business page is created?

If you haven’t received a new customer review in a while, though, it could be the case that your Facebook page has reviews turned off.

It’s not uncommon to accidentally turn off Facebook reviews or forget how to turn them back on, so it’s worth double-checking that your reviews are enabled!

This ensures that your reviews and review rating are not hidden, and that customers can leave you a review.

Before getting started, it’s worth remembering that Facebook reviews and Facebook recommendations are the same things.

So, enabling reviews is the same as enabling recommendations.

Below, find out how to enable reviews (with step-by-step instructions), why a business might disable reviews on Facebook, and, last but not least, how your business can get more Facebook reviews to boost its social media presence.

How To Enable Facebook Reviews

Thankfully, turning on Facebook reviews for your business page is a simple process that takes no longer than a few minutes.

To enable reviews, follow these five steps:

Log in to your Facebook Business page

Click on “Settings”, located at the top right-hand corner

Click on “Templates and Tabs”, located in the left-hand sidebar

Scroll down to the “Reviews” section and, under “Show Reviews”, click the toggle so that it reads “On”

Click “Save” to confirm the change

And that’s all it takes to enable reviews on Facebook.

If you do find that your reviews are already turned on (remember, reviews on Facebook are enabled by default), make sure to leave the setting as it is.

Why Disable Facebook Reviews?

While on the topic of enabling Facebook reviews, why would a business disable its reviews on Facebook?

Turning off Facebook reviews does not delete reviews or business ratings; it only hides them from the public eye.

In addition to this, it prevents customers from posting new reviews.

So, why is disabling reviews a feature on Facebook?

The simple answer is that a business might disable Facebook reviews to hide a bad rating and the negative customer reviews that caused it.

Another reason might be to prevent receiving more bad reviews while any customer service issues are resolved.

Should You Turn Off Facebook Reviews?

Despite the above points, turning off Facebook reviews is not recommended.

Hiding your rating and reviews can have a negative impact on business, as it can be perceived as though your business has something to hide.

Of course, it’s natural to want to hide a bad rating. But if reviews are disabled, it will also hide the positive reviews you have received.

This leaves nothing for new customers to go by, and as a result they might assume the worst about your business before looking elsewhere.

So, whether a customer sees negative reviews or no reviews at all, the outcome will likely be the same: the customer will consider other options.

This means that turning off reviews is not beneficial or even the solution to fix a bad rating.

The Benefits Of Facebook Reviews

There are benefits to receiving positive reviews and negative reviews, which is part of the reason you should keep your Facebook reviews enabled.

Needless to say, positive reviews will make your business more appealing to customers.

Positive Facebook reviews can also improve your page’s reach, as they can appear in Google search results as well as improve the chance of your content appearing in customers’ Facebook Feeds.

Negative reviews, on the other hand, add a layer of authenticity to your Facebook Business page while helping customers make better purchase decisions through the details provided in reviews (a bad point for one customer might be a good point for another customer).

Still, it goes without saying that positive reviews are better than negative reviews.

And what’s even better is when a business is receiving positive reviews on a regular basis.

How To Fix A Bad Facebook Rating

Disabling Facebook reviews to hide negative feedback is not a permanent—or even temporary—solution to improve business.

But with that in mind, how do you fix a bad Facebook rating?

Unfortunately, as is the case with all review sites, you cannot delete negative reviews posted by customers.

If you suspect that a negative review is fake or violates Facebook’s guidelines, it is possible to report the review.

If Facebook approves, the review will be removed, and your rating will improve.

Reporting genuine reviews or attempting to persuade a customer to remove their review is not recommended, however – as both of these can work against you.

The best solution is to get more positive Facebook reviews to improve your rating over time.

Sure, your bad reviews will still be there. Still, new positive reviews will eventually outnumber old negative reviews, making them irrelevant while at the same time showcasing how your business has improved.

Of course, getting positive reviews is easier said than done.

And if it’s attempted without a strategy, it likely won’t work at all. But that leads us onto the most important point.

How To Get More Facebook Reviews

There are many ways you can get more Facebook reviews for your business: sending review request emails, asking for reviews in person, emailing follow-ups, posting review links, offering incentives, devising marketing campaigns, and more.

If all of that sounds like a lot of work, that’s because it is.

None of it is necessary; however, if you automate the process so that posting reviews is made as simple as possible for your customers.

By implementing an effective review funnel, you can also reduce the number of negative reviews you receive.

ReputationStacker does all of this for you, completely hands-off.

And it won’t just help your business get more Facebook reviews, but more Google reviews , Yelp reviews, and reviews across all other major review sites.

If you need another reason to enable Facebook reviews, ReputatationStacker is it.

Its streamlined review process will not only generate more positive Facebook reviews for your business, but improve your business rating quickly and effectively.

ABOUT THE AUTHOR

Ian Kirby has been working in digital marketing for over 15 years. Having worked both with and for digital marketing agencies and in-house with multiple companies, he has a specific interest and expertise in online reputation management, online reviews, and the implementation of business systems. Ian’s writing, videos, and interviews have garnered millions of reads, views, and listens.

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The average ReputationStacker user triples their review count in the first 3 months .

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How to manage reviews on Facebook

Facebook remains the Internet’s most popular social media platform, with almost three billion active users . That makes Facebook one of the most influential places to grow your local business.

Up to 55% of consumers confess to using Facebook as a place to discover a new business. And approximately two out of three users visit a Facebook Business Page every week.

Thanks to these compelling stats, you may want to reconsider if you haven’t activated the Facebook reviews tab — now called recommendations — on your Facebook Business Page .

Whether you own a window cleaning company, dog grooming business, or automotive service, Facebook reviews will help more customers connect with your local business.

Before we get into how to manage reviews on Facebook, let’s first break down what Facebook reviews and recommendations are.

Free Guide & Checklist: How To Respond To Reviews

What are facebook reviews and recommendations.

Facebook reviews and recommendations are where potential customers can read about other customers’ experiences. Facebook reviews are like Google and Yelp reviews and hold just as much clout.

What’s unique about Facebook reviews is that Facebook did away with the five-star rating system and replaced it with a recommendations feature. Now users simply choose “yes” or “no” to recommend a business rather than give it one, three, or five stars.

After selecting yes or no, customers are asked to add more context to their recommendation with a small write-up and a photo. And if they really like your business, they can share their recommendation with friends by posting it on their wall.

Another prominent feature is that if someone tags your business elsewhere on Facebook, like a recommendation in a local mom’s group, Facebook will ask the user if they want to recommend your company.

Turning on reviews and recommendations is wise for any local business owner. Positive reviews and recommendations will help to build your online reputation and attract new customers.

Why your business needs reviews on Facebook

One study shows 98% of consumers read online reviews about local businesses, and 78% will rely on the Internet to learn more about a local business. In fact, online reviews carry equal weight to personal recommendations from friends and family.

When running a small business, you work extra hard to build trust with your customers. New customers, especially, need social proof to make an informed purchase decision.

Because of this, it’s essential to include a reviews section on your Facebook Business Page.

Three ways to manage reviews on Facebook

You should monitor your Facebook review ratings regularly. Your rating can drop if you haven’t received new reviews in several months or received several negative reviews in a row.

Follow these three tips to manage reviews on Facebook.

1. Use a reputation management software

Using a software solution like Broadly can make keeping tabs on your Facebook reviews more accessible. Logging on to Facebook to check your page is cumbersome, and it’s too easy to waste precious time on the endless scroll.

Broadly helps you stay focused, monitor and respond to customer reviews on various platforms, and even makes collecting new reviews easy!

2. Ask for Facebook reviews

Proactively asking for Facebook reviews is the best way to keep a steady stream of positive reviews rolling in.

If you don’t ask customers for reviews, you’ll be missing out on opportunities to influence other potential customers with positive feedback. Up to 73% of consumers reading reviews are looking for recent reviews, so it’s essential to keep them fresh.

One slick way to get more reviews is to embed Facebook Reviews into your website and other social platforms. Showing off your existing positive reviews can encourage others to leave a review. Check out our guide on how to embed Facebook reviews on your website.

Another option is to use a review management software like Broadly . Broadly helps capture your customer’s feedback by sending out your Facebook review link via SMS text or inside an automated post-purchase email template.

3. Respond to Facebook reviews

Facebook reviews and recommendations appear in the same format as a regular post in a Facebook feed. This makes responding easy because it’s the same as commenting on a friend’s post. Besides commenting, you can also give the recommendation a “like” or “love.”

Other people can also like and comment on Facebook reviews, making it an interactive customer experience.

When responding to Facebook reviews, ensure you’re responding from your business page and not your personal account — it’s easy to overlook this! Avoid using the wrong account with Broadly . Since Broadly is linked to your Business Page, you’ll never have to worry about accidentally replying to a business review with your personal Facebook account.

Should I respond to negative reviews?

According to research, 55% of consumers are more likely to try a business if the business owner has responded to reviews — positive or negative.

Negative reviews are part of having an online presence. If you receive one or two bad reviews, don’t despair. Approach responding to negative Facebook reviews as a regular part of your digital marketing strategy.

Learn how to respond to negative reviews and show your customers you can handle criticism as effortlessly as praise. Use it to show off your stellar customer service by turning a negative into a positive, and you will attract new customers.

Can I remove fake reviews on Facebook?

Sadly, the Internet is full of spammers and bots, so there’s a good chance you’ll end up with a fake review on Facebook.

The good news is you can report a review or recommendation that doesn’t follow Facebook’s community standards . Facebook will review your request and remove the fake review if they find it violates their policies.

How do I remove reviews from Facebook in 2022?

As of now, you can’t remove individual reviews and recommendations from your business page. If you don’t want customers to leave reviews, you can turn the feature off — although we don’t recommend this!

Thankfully, it is straightforward to request the removal of a fake review or recommendation.

Follow these steps:

• Head to your Business Page and select “Reviews.”
• Click on the three dots on the top right of the review
• Select “Report Post”
• Choose one of the reasons Facebook offers for removing the review
• Once selected, you can then choose to ban the account that left the fake review

How to set up Facebook reviews

Recommendations were automatically turned on if you set up your Facebook Business Page before 2018 and had Reviews on.

Not sure if Reviews are on? Open your Facebook page and click on the “Reviews” tab under your profile picture. If you don’t see it there, click on the dropdown arrow beside “More,” as it could be hiding.

If you still don’t see it, follow these steps:

• Click on “Edit tabs” from the “More” dropdown menu
• Scroll through your tabs until you see “Reviews”
• Toggle your reviews “on” using the slider on the right-hand side

Once you’ve done this, make sure people can see your reviews and recommendations by changing the order of your tabs. Move the reviews tab near the top, and it will appear in the regular menu below your profile pic and not in the “More” menu.

And if you still need to claim your business name or set up a Business Facebook Page, check out our complete guide on making a Business Facebook Page .

Manage your Facebook reviews with Broadly

It’s easy to overlook the importance of customer feedback when you’re busy running your business. However, positive reviews help you build credibility and trust among your customers.

Broadly makes asking for and managing your reviews on Facebook and other online review sites simple and straightforward. It completely automates the process so you can spend more time on your business and less time logging into every social site to see what customers are saying about you.

Discover how you can build your online reputation , stay ahead of the competition and spend less time on social sites with Broadly.

Watch your online reputation transform with Broadly

Get more out of broadly., managing google my business for multiple locations, how to set up a customer referral program for local businesses, how to check business name availability in usa, how do i check a company’s reputation, how to respond to a missed call by text for local service businesses, maximizing business growth with referral software, smile wide: mastering reputation management for dentists, stellar referral marketing examples for small businesses, law firm marketing strategies to grow your legal practice, rev up your business: auto repair shop marketing strategies.

How to Enable Facebook Reviews and Recommendations ?

Can one recommend your business or brand on Facebook when somebody asks where to eat or shop or party or something similar? If, yes then you need to enable Facebook Recommendations, which was earlier known as Facebook Reviews, on your page. Let’s learn how to enable Facebook Recommendations.

Why Facebook Recommendations?

By the time you must have noticed your friends or family members asking for a good Pizza Outlet, Restaurant, Dental Clinic, Photographer, Pre-School, Café, Jeweler, Bakery, Caterer, Event Manager, etc . OR Many of them when visit such places they check-in and they recommend the place. Right?

As per Facebook, today every third person on Facebook uses this platform to look for a recommendation or review about something or the other.

That’s a great opportunity for marketing and sales, as recommendations by a friend have more importance than the paid advertisement. To take an advantage of this, your Facebook Page must have enabled the Facebook Page Recommendations and Reviews.

How to Enable Facebook Recommendations?

Let’s take an example of a bakery, BonzerBites.

On the left side of your Facebook Page if Reviews tab is not appearing that means you have not enabled the same.

To turn on this feature, you need to go to settings and there click Templates and Tabs. Scroll down and click on the button Add a Tab.

Find Reviews and click on the Add Tab button.

Done you are good to go!

Now Reviews tab should be visible on the left side of the page. If there were any past reviews those should also be visible now in Recommendations and Reviews section.

Now your business is open for Facebook Recommendations and Reviews.

Remember You Cannot Delete Facebook Recommendations

While it’s good to receive recommendation and reviews, it has a flip side too.

You just cannot delete a Recommendation with a negative feedback. But, you can report it.

If you are sure that a particular Facebook Recommendations doesn’t follow Community Standards or don’t focus on the product or service offered by your business, you can report it to Facebook.

Reporting a recommendation is simple. Go to a particular Recommendation and click the exclamatory mark in the top right beside three dots.

That will open a POPUP with title What’s going on? You should see few tags such as Review not relevant, Unfair Review, Nudity, Violence, Harassment, Suicide, Spam, Drugs, Hate Speech, etc.

Select the appropriate tag and click send. Done.

Facebook will review your report and may remove Recommendations that don’t follow the standards.

For any reason till certain duration if you don’t want people to recommend your business, you can do it in few clicks.

Go to settings.  Click Templates and Tabs. Now locate Reviews and click settings. Just turn off the Show Reviews button. Now neither review will be visible nor will anybody be able to leave a new review.

If you have enabled Facebook Recommendations and Reviews, you stand a chance to gain new customers. If you have a great product or service which keeps your customers happy, they will certainly recommend your business in their community.

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About the author.

Kirit JAsani is an advertising practitioner from India with 20+ years of experience. He has written various articles on branding and advertising for magazines such as Advertising Express and Marketing Master Mind. He also gives guest lectures to management students on branding and advertising subjects. He is the founder of Crowd Multiplier (a Digital Marketing Agency based in Ahmedabad). With his strategies, Crowd Multiplier has generated more than 4,00,000 leads and sold merchandise of Rs. 9,00,00,000+

wow, thank you for make it simple. since long I am watching in facebook that people recommending something, don’t know how exactly that do this and why? special thankyou for making video for the same. Can you explain me how to five rating/review/recommendation to this bakery page or any page. thanks in advance.

Thanks for appreciating and we are glad that this video helped you in someway.

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