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3 Dental Office Manager Resume Examples for 2024

Dental Office Manager Resume

Modern dental office manager resume, professional dental office manager resume.

• Dental Office Manager Resume Writing 101

Facilitating a great patient experience at the beginning and end of dental appointments is where you shine. You help by overseeing the front desk, answering patient questions, and managing schedules effectively. 

But have you spent time choosing the ideal resume template to help take the next step in your career? 

Dentists have busy schedules, so they don’t have a lot of time to review applications thoroughly and choose the right office manager to help with their administrative and customer service needs. You can use our dental office manager resume examples that are designed to display your skills successfully in 2024 and stand out from other applicants.

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What Matters Most: Your Dental Office Manager Skills & Work Experience

As an office manager, you oversee a lot, from managing patient documents while ensuring compliance to providing top-notch customer service. That probably leaves you wondering which skills will be the best fit for your dental office manager resume. 

Every dental office will run operations a bit differently. For instance, they could use various types of office management software like Dentrix or CareStack. Therefore, reviewing the job description and customizing the skills you list for each dental office you apply to will help you succeed. 

Here are some of the top dental office manager skills to put on a resume.

9 top dental office manager skills

• Patient Relations
• Insurance Claims
• Staff Management
• Microsoft Office

Sample dental office manager work experience bullet points

Before a dentist or dental hiring manager brings you on board to manage the office, they’ll want to know what you’ve achieved in past positions to see that you’re the best fit. 

You know every dental operation is results-oriented, looking to achieve the best patient experience. Therefore, including metrics like patient satisfaction scores and insurance claim processing times will help show your capabilities. 

Also, make sure you keep your work experience bullet points short so dental office decision-makers can quickly identify your top skills and achievements while reviewing applicants.

Here are a few samples:

• Created an automated reminder system in Google Calendar to inform patients about upcoming appointments, resulting in 56% fewer missed appointments. 
• Greeted over 50 patients per day and answered any questions in a friendly way to maintain 97% positive satisfaction scores. 
• Used Dentifi to process insurance claims and verified all information was accurate to ensure 46% faster processing speeds. 
• Implemented a new HIPAA compliance training system to reduce errors in documentation processes by 36%.  

Top 5 Tips for Your Dental Office Manager Resume

• Dental office managers are expected to take action to keep the reception staff on track and patients happy. Using action words like “organized” or “performed” will help emphasize how you’ve achieved that in past positions. 
• You’ve probably worked your way up to being an office manager over time, from starting as a receptionist or office assistant. Listing your most recent experiences first will help emphasize your most relevant skills in aspects like staff management and scheduling. 
• When outlining scheduling information to your reception staff, you’d want to keep it organized by ensuring it’s well-spaced, uses clear headers, and has easily readable fonts so it’s easy to understand. Design your resume using that same thought process to make it easy to review for hiring managers. 
• Office managers may work on technical aspects like payroll processing and be involved in more interpersonal aspects like handling patient questions. Your resume should emphasize both to show you have a well-rounded skill set. 
• Just like providing dentists with the wrong information for an incoming patient wouldn’t help them provide effective service, an inaccurate resume full of grammatical errors won’t get you the best results in the hiring process. Always proofread before submitting. 

Your dental office manager resume should be one page long. Aim to provide concise and relevant information about skills the dental office is looking for, like patient relations and HIPAA compliance. 

A resume summary works well for dental office managers with ten or more years of experience. For instance, you could explain how you’ve managed billing systems in Dentrix for over 20,000 patients yearly over your 12-year career, maintaining 98% accuracy during that time. 

If you’re applying to one of your first dental office management positions, you may need to get creative about showing your capabilities to lead a team. For instance, you could explain how you trained new hires in customer service standards or how you led the implementation of a new payment processing system that boosted efficiency by 54%.  

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Dental Office Manager Resume Examples: Proven To Get You Hired In 2024

Dental Office Manager Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., dental office manager resume sample.

As a Dental Office Manager, your role is incredibly important, overseeing the daily operations and ensuring a seamless patient experience. With this job, the key is to be organized, detail-oriented, and skilled in managing both tasks and people. Recently, the dental industry has started to emphasize digitalization and patient-centered care, so staying up-to-date with these trends is essential. Resumes are crucial in this field, as employers often look for well-rounded candidates with applicable experience and the right skillset to manage a fast-paced office. Your resume should not only emphasize your organizational and communication skills, but it should also showcase your industry-specific knowledge and experience. Let's focus on two recommendations to enhance your Dental Office Manager resume.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your dental office manager resume in 2024,    highlight dental software proficiency.

Dental offices are increasingly utilizing digital platforms to manage appointments, billing, and records. Be sure to highlight your proficiency in dental software (e.g. Dentrix, Eaglesoft, Open Dental) to show potential employers that you can efficiently navigate and manage these systems.

   Showcase patient relations experience

As a Dental Office Manager, it's crucial to be able to handle patient relations with care and consideration. In your resume, emphasize any experience handling patient concerns, resolving conflicts, and promoting a positive patient experience. Additionally, outline any initiatives you've taken to improve patient relations in previous roles.

As the name indicates, dental office managers are specifically experienced with working in a dental office setting. Like medical office managers, they’ll be accustomed to handling patient information and administering paperwork. You should demonstrate your experience with the work by emphasizing appropriate office manager skills and starting each bullet point with a strong action verb.

   Accomplishments include relevant office manager skills

Hiring managers will be looking for experience with overseeing dental offices, insurance verification processes, and working with patient charts. Each one of your accomplishments as an office manager should be directly related to the position. If you have worked in other industries or fields, try to tie in your past work with the duties of an office manager whenever possible.

   Strong action verbs lead each bullet point

By starting each one of your accomplishments with a powerful action verb, you’ll be relating that you have familiarity with the office manager position. Your bullet points should lead with words like “organized”, “conducted”, “managed”, or “calculated” (see below for more examples) to hit home that you’re right for the position.

Dental Practice Manager Resume Sample

Dental office administrator resume sample.

• Dental Office Manager Resume Tips

As a hiring manager who has recruited for dental office manager roles at leading practices like Aspen Dental and Pacific Dental Services, I've reviewed hundreds of resumes. The following tips will help you create a strong resume that stands out to employers in the dental industry. These tips complement the resume examples provided earlier, so be sure to review those as well.

   Highlight your dental industry knowledge

Dental office managers need to have a strong understanding of the dental industry, including common procedures, terminology, and insurance billing. Make sure your resume showcases this knowledge:

• Managed billing and coding for procedures like root canals, crowns, and teeth whitening using dental software Epic Hygiene
• Trained 5 new hires on industry-specific HIPAA compliance regulations

Compare this to more generic statements that could apply to office managers in any industry:

• Familiar with billing and coding
• Knowledgeable about HIPAA

   Quantify your managerial achievements

As an office manager, employers want to see evidence of your leadership and organizational abilities. Quantify your achievements in areas like:

• Reduced patient wait times by 20% by implementing a new scheduling system
• Managed a team of 12 dental hygienists and assistants
• Oversaw an annual budget of $500K and came in under budget by 5% last year

Notice how these examples use specific numbers. Compare that to vague managerial statements like:

• Responsible for scheduling patients
• Managed a team of dental staff
• Handled the office budget

   Show your impact on patient satisfaction

Dental practices thrive on repeat patients and positive word-of-mouth. Use your resume to show how you've improved the patient experience:

• Increased patient retention rate from 70% to 85% over 2 years
• Maintained a 4.8/5 average patient satisfaction rating on post-visit surveys
• Resolved 90% of patient complaints and issues within 24 hours

These examples demonstrate a measurable impact. They're more effective than generic statements like:

• Responsible for patient satisfaction
• Handled patient issues and complaints

   Emphasize dental technology expertise

Modern dental practices rely heavily on technology for everything from recordkeeping to taking x-rays. Highlight your experience with dental-specific tools:

• Trained staff on using new 3D imaging software, resulting in 25% fewer retakes
• Managed transition from paper to electronic health records using Dentrix

Technical skills are important, but it's even better if you can show how you've used them to improve operations. Compare the examples above to less informative statements like:

• Proficient in Dentrix
• Experience with 3D imaging software

   Showcase your inventory management skills

Dental offices require a steady supply of specialized instruments, materials, and medications. Use numbers to show your inventory management abilities:

• Reduced supply costs by 15% by negotiating new vendor contracts
• Maintained 99% inventory accuracy through weekly audits
• Automated supply ordering, reducing stockouts by 80%

These examples provide proof of your skills. They're more convincing than unsupported statements like:

Ordered dental supplies and managed inventory

   Include relevant certifications

In addition to on-the-job experience, dental office managers can boost their qualifications with relevant certifications:

• Certified Dental Practice Manager (CDPM)
• Dental Assisting National Board (DANB) Certified Dental Assistant (CDA)
• AADOM Fellowship (FAADOM)

List your certifications in a separate section to make them easy for employers to see. Avoid burying them in the text of your work experience section.

By following these tips and studying the resume examples, you'll be well on your way to creating a dental office manager resume that gets results. Remember, the goal is to showcase your unique blend of dental industry knowledge, managerial skills, and technical expertise.

Skills For Dental Office Manager Resumes

Here are examples of popular skills from Dental Office Manager job descriptions that you can include on your resume.

• Healthcare Management
• Accounts Receivable (AR)
• Dental Practice Management
• Office Administration
• Dental Insurance
• Cardiopulmonary Resuscitation (CPR)
• Dental Care

Skills Word Cloud For Dental Office Manager Resumes

This word cloud highlights the important keywords that appear on Dental Office Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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• Office Manager Resume Guide & Examples for 2022

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Dental Office Manager Resumes

• Template #1: Dental Office Manager
• Template #2: Dental Office Manager
• Template #3: Dental Office Manager
• Template #4: Dental Practice Manager
• Template #5: Dental Office Administrator
• Skills for Dental Office Manager Resumes
• Free Dental Office Manager Resume Review
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• Other Manager Resumes
• Dental Office Manager Interview Guide
• Dental Office Manager Sample Cover Letters
• Office Manager - 2024 Resume Guide
• Alternative Careers to a Dental Office Manager
• All Resumes
• Resume Action Verbs

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• • Spearheaded the integration of new patient management software, increasing operational efficiency by 15%
• • Achieved a 20% growth in patient base through targeted marketing campaigns and community outreach initiatives
• • Orchestrated a staff training program that enhanced team performance, resulting in a 25% reduction in patient wait times
• • Negotiated with insurance providers to maximize patient benefits and streamlined billing processes, boosting collections by 18%
• • Implemented an employee wellness program that improved staff satisfaction and retention rates by 30%
• • Led the practice to achieve top 5% in regional financial performance, through careful cost management and revenue enhancement strategies
• • Coordinated daily operations, managing a team of 10, which resulted in the reduction of patient no-shows by 10%
• • Initiated a customer service excellence program that increased patient satisfaction scores by 22%
• • Managed accounts receivable and payable, ensuring accuracy in financial transactions and patient billing
• • Optimized scheduling and utilized unused clinical capacity to accommodate 150 more appointments per quarter
• • Facilitated office renovations and equipment upgrades, enhancing service delivery and operational capacity
• • Assisted in managing clinical staffing which increased efficiency by 12% and patient throughput
• • Conducted monthly performance analyses to identify areas for improvement, fostering a culture of continuous learning
• • Played a key role in the development and implementation of patient retention strategies, growing patient loyalty
• • Managed vendor relations and inventory, leading to a 10% cost saving on dental supplies

5 Dental Office Manager Resume Examples & Guide for 2024

As a dental office manager, your resume must showcase your proficiency in dental practice management software. Highlight your familiarity with tools like Dentrix or Eaglesoft to prove your technological competence. Your leadership skills must be evident on your resume. Demonstrate your experience in supervising staff and maintaining a smooth-running office environment.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a dental office manager, the specific resume challenge you might encounter is tailoring your extensive experience in patient care coordination and office administration into a concise format that stands out. Our guide can assist you by providing targeted strategies to emphasize your multifaceted skill set and achievements, ensuring your resume captures the attention of dental practice decision-makers.

• Get inspired from our dental office manager resume samples with industry-leading skills, certifications, and more.
• Show how you can impact the organization with your resume summary and experience.
• Introducing your unique dental office manager expertise with a focus on tangible results and achievements.

If the dental office manager resume isn't the right one for you, take a look at other related guides we have:

• HR Administrative Assistant Resume Example
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Don't stress out over your dental office manager resume format

Remember, the elaborate design of your dental office manager resume isn't what impresses recruiters most. They are primarily searching for candidates who meet the job requirements. The main aim of your resume should be to clearly and concisely explain why employers should hire you.

Here are four straightforward steps to consider in your dental office manager resume design:

• Organize your resume based on experience : Start with your most recent roles. Besides using reverse chronological order, choose jobs relevant to the position you're applying for.
• Include your contact details (and portfolio or LinkedIn link) in your resume's header to ensure recruiters can easily reach you. If considering adding a professional photo, check acceptable practices in different countries first.
• Don't omit essential dental office manager resume sections such as the summary or objective, experience, and education. These sections should reflect your career progression and align with job requirements.
• Maintain conciseness in your resume. For those with less than ten years of experience, a one-page format is advisable.

Regarding the format to submit your dental office manager resume, PDF is preferable . PDFs are more likely to maintain their formatting when processed through recruitment software or ATS, saving you time in the application process.

When selecting a font for your dental office manager resume, consider the following:

• Choose ATS-friendly fonts such as Exo 2, Volkhov, Lato, etc., to keep your resume's content legible;
• All serif and sans-serif fonts are easily readable by ATS;
• While Arial and Times New Roman are common choices, opting for unique typography can help your resume stand out.

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Always remember that your dental office manager certifications can be quantified across different resume sections, like your experience, summary, or objective. For example, you could include concise details within the expertise bullets of how the specific certificate has improved your on-the-job performance.

Fundamental sections for your dental office manager resume:

• The header with your name (if your degree or certification is impressive, you can add the title as a follow up to your name), contact details, portfolio link, and headline
• The summary or objective aligning your career and resume achievements with the role
• The experience section to curate neatly organized bullets with your tangible at-work-success
• Skills listed through various sections of your resume and within an exclusive sidebar
• The education and certifications for more credibility and industry-wide expertise

What recruiters want to see on your resume:

• Experience with dental practice management software (e.g., Dentrix, Eaglesoft, or Open Dental)
• Knowledge of dental billing procedures and insurance claim processing
• Understanding of dental office compliance and regulations (e.g., OSHA, HIPAA)
• Proven track record of increasing office efficiency and patient satisfaction
• Strong leadership skills and experience in staff management and training

Defining your professional expertise in your dental office manager resume work experience section

The work experience section, often the most detailed part of your resume , is where you discuss your past roles and achievements. To effectively list your experience, consider these four key tips:

• Align your expertise with the job requirements. It's vital to integrate keywords matching the job criteria to pass initial assessments;
• Show, don’t just tell. Quantify your responsibilities by stating your actual achievements in previous roles;
• Include measurable metrics. For instance, how did your performance impact the annual ROI?
• Highlight crucial industry skills. Mention both technological knowledge and interpersonal skills in this section.

These guidelines will help you craft an impressive dental office manager resume work experience section that is bound to catch recruiters' attention.

• Implemented a new patient scheduling system that increased appointment capacity by 20%, leading to a significant rise in monthly revenue.
• Orchestrated a complete revamp of patient filing processes, adopting electronic records management and reducing paper costs by 35%.
• Cultivated a collaborative team environment that reduced staff turnover by 25% and enhanced overall patient satisfaction.
• Led a team of 10 administrative staff, ensuring top performance and adherence to the highest standards of patient care and privacy.
• Managed all vendor contracts, achieving a 15% cost reduction by negotiating more favorable terms without compromising service quality.
• Spearheaded the clinic's marketing initiatives, obtaining a 30% growth in new patient sign-ups through targeted ad campaigns.
• Served as the point of contact for all insurance and billing inquiries, culminating in a month-over-month decrease in billing disputes by 10%.
• Managed the transition to a cloud-based dental practice management software, enhancing operational efficiency and patient record accessibility.
• Developed and maintained the annual budget, consistently staying within 5% of the projected figures.
• Directed the daily operations of a busy dental office, ensuring all 15 staff members were aligned with the clinic's mission and service standards.
• Implemented a patient satisfaction survey, resulting in a 40% increase in positive feedback and constructive suggestions for service enhancements.
• Negotiated with dental supply vendors to secure volume discounts, slashing supply costs by 20% while maintaining clinic standards.
• Oversaw recruitment and training initiatives, bringing onboard 8 new staff members with a focus on excellent patient services and a proactive work ethic.
• Developed a quarterly performance review system to identify areas for improvement and recognize outstanding employee contributions.
• Coordinated the launch of a loyalty program that boosted patient retention rates by 18% within the first six months.
• Played a pivotal role in acquiring and setting up a new practice location, which increased the patient base by 1500 within the first year.
• Crafted and executed employee training programs, uplifting staff competencies to deliver consistent, outstanding patient care.
• Devised a strategic plan to integrate new dental technologies, enhancing diagnostic capabilities and treatment options.
• Optimized schedule management to reduce patient wait times by an average of 10 minutes, improving patient throughput and satisfaction.
• Engaged in community outreach programs, which increased community awareness of oral health and propelled clinic recognition within the locality.
• Designed and monitored key performance indicators, which influenced data-driven decisions to enhance practice performance.
• Implemented cost-control measures that slashed office operational expenses by 12% without impacting the quality of patient care.
• Championed a patient-first approach that elevated the practice’s reputation, evidenced by a 50% increase in patient referrals.
• Fostered partnerships with local businesses to cross-promote services, leading to an annual uptick of 20% in new patient registrations.

Quantifying impact on your resume

• Detail the amount by which you reduced no-show appointments through effective scheduling and patient reminders.
• Report the percentage increase in patient retention through the implementation of customer service and satisfaction programs.
• Quantify the revenue growth achieved through strategic marketing initiatives and new patient acquisition.
• Specify the number of personnel you've managed, including hiring, training, and staff development practices.
• Highlight the reduction in operational costs due to improved inventory management and cost-cutting measures.
• Present the number of dental office locations you have managed concurrently if applicable.
• Outline how many types of dental software you are proficient with and any transitions or upgrades executed.
• State the increase in efficiency or time saved by implementing new office procedures or automation systems.

Action verbs for your dental office manager resume

How to shift the focus from your dental office manager resume experience section to your professional profile

If you're at the start of your career journey or transitioning industries, you might be concerned about the lack of professional experience while crafting your dental office manager resume.

How can you effectively present your dental office manager resume experience section under these circumstances?

Rather than a traditional, extensive experience section, demonstrate your expertise through:

• Emphasizing your education. Your academic background might impress recruiters, especially if it includes recent, industry-relevant knowledge;
• Creating a compelling objective statement. The first few sentences of your resume should map out your motivations and career aspirations, offering insight into your goals;
• Highlighting your transferable skills. For example, if you've honed communication skills through volunteering, illustrate on your dental office manager resume how these can benefit a potential employer;
• Detailing your technical background in certifications and skills sections. As a recent graduate, your technological foundations might be particularly attractive to employers looking to develop these skills further.

It's important to remember that employers sometimes prefer candidates with less experience but who are a better cultural fit for their organization.

Recommended reads:

• How To List Certifications On A Resume (Examples Included)
• How to List Expected Graduation Date on Your Resume

Showcase any ongoing or recent educational efforts to stay updated in your field.

Key hard skills and soft skills for your dental office manager resume

At the top of any recruiter dental office manager checklist, you'd discover a list of technical competencies, balanced with personal skills.

Hard or technical skills are your opportunity to show how you meet the essential responsibilities of the role. The ability to use a particular job-crucial technology or software would also hint to recruiters whether you'd need a prolonged period of on-the-job training - or you'd fit right in the job.

But to land your dream role, you'd also need to demonstrate a variety of soft or people resume skills . Employers care about soft skills as they show how each candidate would fit into the team and company culture.

Both types of skills are specific and to best curate them on your resume, you'd need to:

• Create a skill section within which you showcase your hard and soft skills and present how they help you succeed.
• List specific examples of projects, tasks, or competitions, within which your skill set has assisted your results.
• Soft skills are harder to measure, so think about situations in which they've helped you thrive. Describe those situations concisely, focusing on how the outcome has helped you grow as a professional.
• Metrics of success - like positive ROI or optimized workplace processes - are the best way to prove your technical and people skills.

Take a look at some of dental office manager industry leaders' favorite hard skills and soft skills, as listed on their resumes.

Top skills for your dental office manager resume:

Dental office procedures knowledge

Staff scheduling and management

Patient record keeping

Insurance billing and coding

Dental software proficiency

Financial reporting and budgeting

Inventory management

Regulatory compliance

Marketing and promotion

Appointment scheduling and coordination

Leadership and team management

Effective communication

Customer service orientation

Problem-solving

Adaptability

Attention to detail

Time management

Conflict resolution

Decision-making

Listing your relevant degrees or certificates on your dental office manager resume is a win-win situation. Not only does it hint at your technical capabilities in the industry, but an array of soft skills, like perseverance, adaptability, and motivation.

Including your education and certification on your dental office manager resume

The significance of your resume education section is paramount. It can show your diverse talents and experiences that are relevnt to the position.

• Incorporate educational qualifications, mentioning the institution and period.
• If you're on your academic journey, pinpoint your expected completion date.
• Opt for leaving out degrees that don't serve the job's purpose.
• Provide an overview of your educational experiences if it spotlights your milestones.

When recruiting for dental office manager roles, candidates with relevant education and certification definitely stand out amongst competitors.

Showcase your academic background in the best way possible by:

• Listing all degrees and certifications that are part of the candidate qualifications in the dental office manager advert
• Including any extra certificates, if they make sense to your application
• Not going over the top in details - the certificate name, institution, and dates are enough
• If you're in the process of obtaining a degree or certificate that's relevant to the job, include your expected graduation/certification dates

The education and certification sections help back up your application with years of experience in the industry or niche.

Select some of the most cutting-edge or applicable credentials for your next dental office manager application from our list:

The top 5 certifications for your dental office manager resume:

• Fellowship in the American Association of Dental Office Management (FAADOM) - American Association of Dental Office Management (AADOM)
• Certified Dental Office Manager (CDOM) - Dental Assisting National Board (DANB)
• Certified Dental Practice Management Administrator (CDPMA) - Dental Assisting National Board (DANB)
• Registered Dental Office Manager (RDOM) - Association of Dental Office Managers (ADOM)
• Practice Management Digital Dentistry Certification (PMDDC) - eDentalImage

If you failed to obtain one of the certificates, as listed in the requirements, but decide to include it on your resume, make sure to include a note somewhere that you have the "relevant training, but are planning to re-take the exams". Support this statement with the actual date you're planning to be re-examined. Always be honest on your resume.

• When You Should (And Not) Add Dean's List On Your Resume

Deciding between a resume summary or objective for your dental office manager role

Understanding the distinction between a resume summary and an objective is crucial for your dental office manager resume.

A resume summary, typically three to five sentences long, offers a concise overview of your career . This is the place to showcase your most pertinent experience, key accomplishments, and skills. It's particularly well-suited for those with professional experience relevant to the job requirements.

In contrast, a resume objective focuses on how you can add value to potential employers. It addresses why they should hire you and outlines your career expectations and learning goals. Therefore, it's ideal for candidates with less experience.

In the following section of our guide, explore how resume summaries and objectives differ through some exemplary industry-specific examples.

Resume summaries for a dental office manager job

• With over 8 years of experience managing a thriving metropolitan dental clinic, I possess a proven record of enhancing patient satisfaction and retention. My expertise in optimizing office workflows, implementing cutting-edge dental software, and leading a cohesive team resulted in a 30% increase in annual revenue and a 15% reduction in operational costs.
• Formerly a practice manager in a busy veterinary hospital, I am excited to transition into dental office management, bringing over 10 years of experience in healthcare practice operations. My background in multi-faceted patient care environments is complemented by strong financial acumen and proficiency in electronic medical records systems.
• A seasoned professional with 6 years at the helm of a dynamic corporate customer service department, I am eager to apply my leadership, conflict resolution, and organizational skills to manage a cutting-edge dental office. My commitment to operational excellence and improving customer experiences will drive practice growth and patient loyalty.
• As a recent MBA graduate, I am enthusiastic about starting a career that combines my passion for healthcare with my strong background in business administration. Having interned at a leading dental practice, I am eager to apply my analytical, strategic planning, and client relationship management talents to ensure a seamless and efficient dental office experience.
• Keen to leverage my 5 years of experience in retail management into a new challenge within the dental healthcare field. My strengths in inventory control, team leadership, and fostering sales growth are complemented by a diligent approach to learning new industry-specific practices to effectively manage a dental office's day-to-day operations.
• Ready to bring my fresh perspective and enthusiasm to a career in dental office management, I aim to cultivate a welcoming and efficient practice environment. Armed with a bachelor’s degree in health administration and internship experience in medical office coordination, I am prepared to tackle administrative duties and support patient care with energy and dedication.

Recruiters' favorite additional dental office manager resume sections

When writing your dental office manager resume, you may be thinking to yourself, " Is there anything more I can add on to stand out? ".

Include any of the below four sections you deem relevant, to ensure your dental office manager resume further builds up your professional and personal profile:

• Books - your favorite books can showcase that you have an excellent level of reading comprehension, creativity, and outside the box thinking;
• Languages - make sure you've included your proficiency level alongside a relevant certificate or a form of self-assessment;
• Website link - ensure you've curated your most relevant and recent projects in your professional portfolio (and that the link is a part of your resume header) to support your application;
• Passions - showing recruiters how you spend your time outside of work and what activities or causes you're invested in.

Key takeaways

• The logic of your resume presentation should follow your career highlights and alignment with the role;
• Curate information within different sections (e.g. summary, experience, etc.) that helps highlight your strengths;
• Exclude from your resume irrelevant experience items - that way you'd ensure it stays no longer than two pages and is easy to read;
• Dedicate space within the summary, experience, and/or achievements to highlight precisely why you're the best candidate for the role via your previous success;
• Both your technical and people capabilities should also play a crucial role in building up your dental office manager application. Prove your skill set in various resume sections.

Looking to build your own Dental Office Manager resume?

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Samples › Dental Office Manager

Dental Office Manager Sample

Download and customize our resume template to land more interviews. Review our writing tips to learn everything you need to know for putting together the perfect resume.

Not sure how to format your resume? Download our free guide and template .

To be an effective Dental Office Manager, a candidate needs to be well-versed in a variety of key administrative and supervisory skills. These professionals are responsible for overseeing everything from budgets and payrolls to staff resources, document management, and more. If your career goals include holding this important job title, you’ll need a Dental Office Manager resume that can effectively convey your wide array of skills and achievements in a way that makes a great impression on employers.

To help you develop that powerful resume, we’ve compiled this Dental Office Manager resume guide. Within this post, you’ll discover 

Many vital tips and tricks that you can use to showcase your most relevant skills and qualifications 

You’ll also gain crucial insight into what employers are looking for when they evaluate your resume

And you’ll find a great Dental Office Manager resume example that you can use as a visual guide to create your own job search tools

Let’s get started.

How to write a resume

Today’s job market is more competitive than ever before, and employers have little time to waste on confusing and hard-to-read resume submissions. To quickly capture their attention and entice them into exploring your resume, you need to make sure that it presents an easy-to-follow narrative that effectively highlights your key skills, experiences, and measurable achievements. The best way to accomplish that goal is to use the right structure, format, and narrative focus.

Clear structure

Let’s begin with the structure of your resume. The first thing to understand is that you will need to separate different types of information into distinct sections so that your reader can more easily scan the document. Within those sections, you will need to present those details in summarized ways, using brief sentences and bullet point lists. Below is a common structure used by millions of job seekers and very familiar to employers:

Contact details : Begin this section with your full name, using a font slightly larger than the other text on your resume. Also include contact information such as your phone number, email address, and any social media—like LinkedIn that you use professionally.

Resume headline : Use the job title to create a unique headline for your resume. For example, you could describe yourself as a “Detail-Oriented Dental Office Manager Focused on Superior Patient Experience.”

Summary : This brief, three to five-sentence paragraph should be used to highlight your best experiences and achievements. Include two or three key skills, an important experience or award, and an achievement or two that showcase your valuable contributions.

Core competencies/skills : The skills section needs to focus on key hard and soft skills, including those found in the job posting’s role description. We’ll provide more details about this section later in the guide.

Work experience : List your prior jobs here, including the company name, title, employment dates, and three or four bullet point examples of notable achievements.

Education : This section covers your educational credentials. Again, refer to the job posting to make sure that your education meets those qualifications. Include the name of the school you attended, dates of attendance, and the degree that you earned. You may also include other education like certifications, online training, and continuing education.

Familiar format

The resume format that you choose for your Dental Office Manager resume is vitally important too. While there are three main options here – the functional resume, the reverse-chronological, and the combination – we recommend that you use the reverse-chronological. It’s a format that every employer recognizes and appreciates since it provides a simple way for them to view your career trajectory.

All you need to do is list the jobs that you’ve held in reverse order. Start with your current position and work backward through time as you include each company you’ve worked for over the last ten years. For each of those positions, you should also include specific achievements that demonstrate your value—as we’ll discuss in our next section of the guide.

A narrative that focuses on value

If you really want to stand out from the crowd, you’ll need to showcase quantifiable achievements that illustrate the type of value you bring to the table as a new hire. The easiest way to do that is with quantifiable achievements, using real numbers that show how you’ve increased profitability and efficiency or reduced costs. 

For example:

Revised patient scheduling processes, coordinating with office stakeholders to reduce unbillable hours by 5%

Oversaw efforts to improve insurance verification processes to expedite the intake process for patients

Overhauled process for billing and reimbursement, removing redundancies and increasing efficiency by 21%

Dental Office Manager resume example

Now that you have a better idea about how to layout your Dental Office Manager resume and add your personal and professional information into the right sections, it might also help to see an example of this type of resume. Well, we have you covered there too. Below, you’ll find a sample resume that you can use for inspiration or as a template to aid you in the construction of your own resume document.

City, State or Country if international

Phone | Email

LinkedIn URL

DENTAL OFFICE MANAGER PROFESSIONAL

A dynamic, detail-oriented, bilingual Dental Office Manager regarded for managing busy offices, optimizing profitability, and managing staff members.  Additional strengths in billing, care giving and case management, ensuring a high level of confidentiality and quality patient care. Strives in demanding, team-orientated environments while following established procedures and ensuring all patient and physician expectations are exceeded. Strong technical background further promoting my ability to assure the highest level of service possible to all patients, physicians and other staff members.

CORE COMPETENCIES

Dental Office Manager

Medical Coding

Data Verification

Insurance Policies

Patient Charting

HIPAA Compliance

PROFESSIONAL EXPERIENCE

ZipJob, New York NY | Year to Year

Responsibilities

Supervised a staff of 20+ for a multi-practice dental practice consisting of 4 dentists at 3 locations.

Improved profitability 20% annually by improving insurance verification processes.

Answered calls, scheduled patients, handled insurance verifications, and ensured fiscal accuracy.

Provided exceptional customer service when taking copayments.

Explained to patients procedures the Dentist recommends, and followed up as needed.

Meticulously assessed insurance policies to provide timely and accurate quotes to patients.

Served as a critical liaison between members and health care providers while remaining compliance with HIPPA standards.

Key team member responsible for exceeding our XX% departmental service level goal.

Consistently and accurately verified patients’ benefits to healthcare providers.D

Administrative Dental Assistant

Provided updates and information to patients regarding available services offered by the health plan to sustain loyalty and business.

Accurately and efficiently documented and entered pertinent patient information into appropriate data maintenance systems to ensure ongoing and current patient statistics.

Educated customers to clarify their benefits and claims information, and explain the enrollment process. This resulted in record high customer service ratings.

Developed and implemented policies and procedures to improve quality performance.

Chosen to participate on a team responsible for the overall development of critical training modules for Senior Care Insurance plan.

Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)

Relevant Coursework: List coursework taken (even include those you are planning on taking)

Awards/Honors: List any awards, honors or big achievements

Clubs/Activities: List clubs and activities in which you participated

Relevant Projects: List 2-3 projects you have worked on

Key hard & soft skills for a Dental Office Manager

When hiring managers examine your resume, they’ll be paying particular attention to the skills you highlight in that document. As we noted earlier, great Dental Office Managers need to have a solid skill set that includes both vital hard skills and crucial interpersonal abilities. 

But which ones should you add to your resume? 

The following tips can help you make that decision:

Examine the job description and look for any required skills it cites as qualifications

Include those exact terms in your resume, to ensure that the hiring manager can see that you meet the job’s base requirements

Using those keywords can also help to ensure that your resume gets past any applicant tracking system (ATS) that the employer might be using to screen candidates

Make sure that you include a balanced mix of both hard and soft skills throughout your resume

Hard skills for your Dental Office Manager resume

Hard skills are often the first thing job seekers think about when they get ready to apply for a job. These abilities include those technical skills you need to perform the Dental Office Manager’s duties and are typically learned in formal educational environments. 

Some, however, may also be gained through hands-on experience over time, on-the-job training, self-study, and other forms of learning. We’ve compiled a brief list of some of the most popular Dental Office Manager hard skills below.

Health administration

Documentation management and control

Data analysis

Scheduling and patient management

Dental office management

Accounts receivables

Soft Skills for your Dental Office Manager resume

Like all management personnel, a Dental Office Manager also needs well-honed soft skills to effectively perform their duties and interact with others. These soft skills include key interpersonal abilities that you’ll need to effectively manage others, as well as collaborative skills and management traits that can help you to succeed as a leader. 

Below are some common soft skills that you may want to include in your resume.

Detail-oriented

Effective written and verbal communication

Problem-solving

Conflict resolution

Customer service

Team building

Summary & last words

When you’re competing for high-level positions in today’s economy, you need a resume that can help you make the right first impression on employers. A great Dental Office Manager resume needs to be a concise and compelling summarization of your top skills, experiences, and achievements that can present you as the best candidate for any job you seek. By following the tips in this guide and using our stellar resume example for inspiration, you can craft the base resume you need to optimize your job search efforts.

Introduction to ZipJob: Professional resume writers

At ZipJob, we recognize that many of today’s business leaders want to rely on experienced professionals to create and manage their resume needs. That’s why our team of top resume writers is so committed to providing the outstanding resumes employers want to see from their top job candidates. When you partner with a ZipJob writer, you can rest assured that you’ll receive the convincing resume you need to compete for any high-level Dental Office Manager role.

Why you should make use of our resume writing services to land your next job as a Dental Office Manager

The best resume writing services have only one goal in mind: to optimize your chances of landing more interviews and job offers. Your assigned ZipJob resume writer will have the deep industry insight you need to understand what today’s employers are looking for during the hiring process. We’ll work with you to ensure that your resume is the personalized and tailored job search tool you need to deliver a powerful and compelling career narrative that sets you apart from your rivals.

Resume writing service for Dental Office Manager: Let us write your resume

When it comes to career investments, few are more important than the tools you use to enhance your job search. Whether it’s a new Dental Office Manager resume, a cover letter, or consultative advice, a partnership with one of our top-rated resume professionals can help you advance toward your career goals. Contact us today to learn more about how our services can ensure that you have the resume you need to fuel even greater career success.

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• ResumeBuild
• Dental Office Manager

5 Amazing dental office manager Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, dental office manager: resume samples & writing guide, isaac yates, professional summary, employment history.

• Manage daily operations of the dental office
• Ensure compliance with all applicable laws and regulations
• Implement and maintain office policies and procedures
• Prepare and manage budgets
• Create and update patient charts
• Monitor and order supplies
• Prepare financial statements

Do you already have a resume? Use our PDF converter and edit your resume.

Walt Benson

• Handle patient inquiries and complaints
• Train and mentor staff
• Monitor and review billing processes
• Develop and implement marketing strategies
• Supervise staff and coordinate workflow

Roger Taylor

• Maintain patient records

Xaviero Evans

Gordon roberts.

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

dental office manager Job Descriptions; Explained

If you're applying for an dental office manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

dental office manager

• Oversaw all daily front office activities, ensuring that office staff was appropriately and effectively meeting the needs of patients. 
• Utilized the dental software program to file patient insurance claims and manage patient financial accounts
• Facilitated the collections of overdue balances

dental office manager Job Skills

For an dental office manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Microsoft Office
• Word Processing
• Bookkeeping
• Insurance Verification
• Medical Billing
• Medical Terminology
• HIPAA Compliance
• Patient Scheduling
• Telephone Etiquette
• Inventory Management
• Customer Service
• Accounts Payable/Receivable
• Calendar Management
• Document Management
• Office Management
• Financial Management.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your dental office manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

• Ensure efficient scheduling of appointments

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them..

• It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
• Use the gap to talk about positive attributes or additional skills you've learned.
• Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your dental office manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Yolanda Green

• Ensure efficent schedulig of appoinments
• Create and updata patient charts
• Handle pataint inquirys and complaints
• Ensure efficent schedulign of appoinments
• Prepare finacial statments
• Manage dailiy operations of the dental office
• Handel patient inquires, and complaintss
• Prepair and manage budgets
• Manage daily operationss of the dental officee

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

• Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
• Make sure to use a professional email address as part of your contact information.
• Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

dental office manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an dental office manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To the Hiring Team at Amazon

As a Dental Office Manager with a proven track record of success in Administrative & Clerical, I am excited to apply for the Senior Dental Office Manager position at Amazon. I believe that my skills and expertise would make a valuable contribution to your team.

As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Flexibility and Organization that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Administrative & Clerical to the role and contribute to your organization's success.

I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

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Dental Office Manager resume example

Are you on the hunt for your next role as a dental office manager, but struggling to perfect your resume?

Then let us help you get to the root of the problem.

Using our step-by-step guide and dental office manager resume example below, find out how to write an application that is sure to put a smile on the recruiter’s face.

Resume templates 

Dental Office Manager Resume Example

From the Dental Office Manager resume example  above, you can see the kind of information your resume will need to include, and the layout you will need to create for an easy-reading experience.

The rest of this guide will show you how to apply this format to your own unique situation, and create a resume that will attract the best employers in your industry.

Dental Office Manager resume layout and format

Formatting is often overlooked when writing resume, but it’s a crucial element of it”s success.

Creating a document that not only looks good, but is easily comprehended, is the key to gaining and holding the attention of busy hiring managers.

Use these formatting tips for best results.

Formatting your resume

• Length: Think that submitting a 10 page resume will impress recruiters? Unfortunately it won’t… Even if you’ve got tons of experience to brag about, recruiters don’t have time to read essays, so keep it brief – around 2 pages is the sweet spot.
• Font & readability : The key to an effective resume is its readability, so it’s best to use a clear and simple font and format it with bullet points and short paragraphs to make it easy for recruiters to read through quickly.
• Layout & Structure: Go with a resume design that looks good, but also allows for easy reading and navigation for employers. Ensure the page is clearly split up into sections by adding large font headings and dividing borders. Keep the color scheme simple and don’t overcrowd the page.
• Photos: While adding a photo to your resume is not mandatory in the USA, it can be beneficial if you are applying to organizations in creative industries.

Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our quick-and-easy Resume Builder and use one of their eye-catching resume templates.

Resume layout

Organize the document into these sections when you write your resume .

• Name and contact details – Employers need to know how to get in touch with you – so list your email and cell phone number here.
• Resume summary – An intro paragraph at the top of the resume which summarizes your suitability for target jobs.
• Skills section – A bullet-pointed list of your most relevant skills and knowledge.
• Work experience – A list of your previous jobs (or at least the most relevant and recent ones)
• Education – Add academic and professional qualifications that prove you can carry out the job
• Additional info – If they are relevant to the jobs you are applying for, you can add an extra section for things like hobbies and interests.

Here’s what to include in each part of your resume.

Contact Details

Make it easy for hiring managers to contact you by adding your contact details to the top of your resume.

Keep this section small to save space and include the following.

• Name and profession title
• Telephone number – Ideally your cell phone so you can answer quickly.
• Location – Add your general location such as LA or New York
• Email address – Use a professional looking one with no nicknames.

You can add a link to your LinkedIn profile if you have one – you do not need to include personal details like date of birth or marital status.

Dental Office Manager Resume Summary

Now it’s time to get into the real content of your resume, starting with the summary.

Your resume summary is a short paragraph at the top of the document, and its jobs is to catch the eye of hiring managers by summarizing all your skills and knowledge that are most important to the roles you are applying for.

How to create a resume summary that will excite recruiters:

• Keep it short: A concise and focused resume summary is essential for capturing a recruiter’s attention and keeping them engaged. Limiting your summary to 4-7 lines ensures that you make a strong impression in the first few seconds of them opening the document.
• Tailor to target jobs: Optimize your summary to match the requirements of your target jobs, by mirroring the key words from the job description as closely as possible.
• Avoid using cliches: You might be a “ highly motivated go-getter who thinks outside the box” but generic meaningless cliches like that don’t tell employers much about you – stick to factual information in your summary.

Dental Office Manager resume summary example

What to include in your dental office manager resume summary.

• Summary of your experience: Provide a summary of the kind of work you have previously done, along with the benefits you have delivered to the organizations you worked with.
• Relevant skills: Instantly showcase your suitability for Dental Office Manager jobs by including your skills that are highly relevant to them.
• Qualifications: Any qualifications that are important to the Dental Office Manager jobs you are applying for, should be mentioned in the summary.

Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our quick-and-easy Resume Builder . All written by recruitment experts and easily tailored to suit your unique skillset and style.

Core skills section

In addition to your resume summary, your core skills section provides an easily digestible snapshot of your skills – perfect for grabbing the attention of busy hiring managers.

As Dental Office Manager jobs might receive a huge pile of applications, this is a great way to stand out and show off your suitability for the role.

It should be made up of 2-3 columns of bullet points and be made up of skills that are highly relevant to the jobs you are targeting.

Best skills for your Dental Office Manager resume

Practice Management Software – Utilizing dental practice management software to manage patient records, appointments, and billing efficiently.

Financial Management – Managing financial aspects of the dental office, including budgeting, financial reporting, insurance claims, and payment processing.

Staff Management – Hiring, training, and supervising dental office staff, ensuring optimal team performance and a positive work environment.

Patient Care and Customer Service – Providing excellent patient care and delivering exceptional customer service, including handling patient inquiries, resolving complaints, and ensuring patient satisfaction.

Office Organization and Administration – Organizing and maintaining dental office operations, including appointment scheduling, record keeping, inventory management, and equipment maintenance.

Insurance and Billing – Utilizing knowledge of dental insurance plans, coding, and billing procedures, ensuring accurate and timely claim submissions and efficient reimbursement processes.

Regulatory Compliance – Maintaining a thorough understanding of dental regulations and compliance requirements, including HIPAA, OSHA, and infection control protocols, to maintain a safe and compliant dental practice.

Problem Resolution – Identifying and resolving operational issues, implementing process improvements, and troubleshooting any challenges that arise in the dental office.

Quick tip: Our quick-and-easy Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.

Work experience

Congratulations on successfully capturing the recruiter’s interest with your attention-grabbing summary! Now, it’s time to showcase your workplace impact by providing a detailed list of your previous job experiences and achievements.

If you have significant experience, consider highlighting the most recent few years to condense this section. However, for junior job seekers, it’s essential to include as much relevant experience as possible, including volunteering and school work placements.

Structuring your jobs

Without a good structure, your job description can look messy and overwhelming to anyone reading them.

Make it easy for recruiters to read your work experience by structuring your roles like this.

Job outline

Begin each job with a short summary of who the organization is, where you sit within it, and what the main goal of your position is.

Key responsibilities

Next, write up a punchy list of your daily duties and responsibilities, using short bullet points.

Describe how you apply your skills and contribute to the running of the employer’s business – highlighting skills which are applicable to your target jobs.

Key achievements

Show employers the value you can bring to them by adding a few achievements to your jobs.

Whether you’ve saved the company money or improved an internal process, let recruiters know

Add some numbers to give readers a real scale of the impact, e.g. “reduced call wait time by 10%”

Example job for Dental Office Manager resume

Lead and manage the daily operations of a busy dental office in Asheville with 16 members of staff, ensuring completion of administrative and clinical tasks while delivering patient service.

Key Responsibilities

• Supervise a team of administrators, leading training and performance evaluations
• Manage patient registration, verifying insurance coverage, and obtaining consent
• Handle accounts receivable and payable, monitor budgetary goals, and work with vendors
• Implement and maintain compliance with state regulations, HIPAA, and OSHA guidelines

Quick tip: Create impressive job descriptions easily in our quick-and-easy Resume Builder by adding pre-written job phrases for every industry and career stage.

Education section

Near the end of your resume add your education section

Experienced candidates should keep it brief and focus on professional qualifications – and junior candidates can include high school diplomas, college degrees etc.

Additional information

At the end of your resume, you can add any extra information that might be relevant to the jobs you are applying for.

This could be hobbies, interests, publications, clubs or memberships.

This section is optional and doesn’t need to be added if you have nothing more relevant to add.

Writing your own winning Dental Office Manager resume

Writing a Dental Office Manager resume can be challenging but following the steps above will ensure that you land plenty of interviews.

Good luck with your job search!

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Resume Tips for Dental Office Managers

Successful dental office managers are dedicated to their field, excel in independent as well as team-oriented roles, and take pride in their responsibility to guide the daily operations of dental practices. On the surface it may seem that all dental office managers fulfill similar roles and not much can be done to differentiate one resume from another, but that’s simply not the case. All dental office managers are not alike, and it’s critical to keep this in mind when crafting your resume – yes, the standard skills and required qualifications you have will most likely match others, but your resume can and should be much more than a listing of your administrative abilities and previous employers. Regardless of your experience level, follow these tips to write a strong, interview-winning document that effectively highlights your unique offerings.

Before we get into the individual sections of a resume, here are a few general rules to keep in mind:

• Limit paragraphs to 5–6 lines and bulleted lists to 7 for readability.
• Do not include details (including dates) for positions held more than 15 years ago.
• Write in first person but without the use of pronouns (I, me, my, our, we) and filler words (the, an, a).
• Avoid repetitive and weak language (e.g., “responsible for”).
• Sell it; don’t tell it. Your resume’s sole purpose is to land you interviews, so make sure every section is created with your audience in mind.

Title, Summary & Key Skills

Every resume must include a title, summary, and key skills section at the top of the first page. This is where you introduce yourself as the perfect candidate for the job and compel the hiring manager to read the rest of your resume.

Simply put, title your resume “Dental Office Manager.” The title of your resume replaces the outdated objective statement, so instead of starting the document with “Seeking a rewarding Dental Office Manager position,” title your resume with the position you are best suited to fill followed by supporting details in your summary and core competencies sections.

Your summary paragraph should be no longer than 3–5 sentences, and it needs to effectively tout your experience level, areas of expertise, and notable soft skills . For example:

Highly versatile, personable, and detail-oriented professional with diverse experience in the dental field and dedication to efficiency, quality, and productivity. Demonstrated strengths in accounting, insurance claims processing, and staff training/supervision. Consistently exceed expectations in high-pressure, fast-paced environments and deliver strong and sustainable gains in performance, productivity, and profitability. Sound understanding of oral care procedures combined with excellent customer service skills.

Following your summary, list 10–15 industry-specific buzzwords (no more than 3 lines) to supplement those already mentioned in your summary paragraph. This section is specifically designed to aid the resume in getting past applicant tracking system ( ATS ) screenings. The ATS will scan the entire resume for keywords, but it’s advantageous to create a separate section dedicated to key skills to ensure all bases are covered. Plus, this section is a concise, visually appealing display of your core competencies that will also impress the human reader. Here are a few dental office manager buzzwords to consider including in your resume:

• Patient Relations
• Schedule Management
• Business Development & Administration
• Bookkeeping
• Billing & Collections
• Charting/Recordkeeping
• Staff Training & Supervision
• Accounts Payable & Receivable (AP/AR)
• Insurance Processing & Verification

Great sources for which keywords to include are job postings. Before applying to a position, it’s a good idea to review the ad carefully to ensure your listed proficiencies match their required qualifications as closely as possible. Below is a job posting for a dental office manager with the potential buzzwords and/or key phrases highlighted:

“Seeking a front desk / office manager to work in and manage our office. Full understanding of all aspects of the dental business required including, but not limited to: , , , , , , , , , and skills.”

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Professional Experience

Here is where resumes will differ depending upon your specific career history and current objective. In a traditional chronological resume, positions are presented in reverse-chronological order with a brief paragraph outlining day-to-day duties followed by bulleted achievements/major contributions. This resume format works best for individuals with steady work histories and a career target that closely aligns with their current or most recent roles. However, this format can be problematic for some dental office managers.

For example, if you have worked for more than 7 dental offices over the past 15 years, repeating those day-to-day job duties over and over again in a chronological resume will work against you. It becomes impossible to avoid repeating terms and phrases. This makes it difficult to keep the reader’s interest, and you’ll likely end up with a 4+ page resume.

Instead, consider using the functional resume format. Your career history is still listed in reverse-chronological order, but only your job title, employer name and location, and start and end years are included. Your notable career accomplishments are summarized in a bulleted section strategically placed right after your summary paragraph and list of key skills. This section – titled Professional Highlights, Key Achievements, Select Accomplishments, or Value Offered, for example – enables you to showcase your unique experience without being overly repetitive. Areas of expertise can also be expanded upon in this section if there isn’t enough room to tout them in your summary paragraph.

Suppose the chronological format is the right choice, but you have numerous accomplishments to tout. This is a great problem to have, and the hybrid resume format is the answer. This “best of both worlds” strategy includes a Professional Highlights, Key Achievements, Select Accomplishments, or Value Offered section with bulleted achievements as well as a detailed Professional Experience section . The hybrid format allows you to showcase your “greatest hits” on the first page of the document and place notable accomplishments from earlier in your career in a more prominent position on the resume.

Attention career changers: if you have a prior career in a field unrelated to dental care, think carefully before deciding to leave it off of your resume entirely. Are there any transferrable skills worth mentioning – such as customer service, accounting, sales and marketing, team leadership, program management, or new system implementation, for example – that might benefit you in your dental office manager career? If so, mention your previous positions in a separate section toward the end of your document. Be sure to keep this section as brief as possible and don’t let it outshine the details that really matter to your current audience.

Achievements

Often the most difficult part of a resume to write but the most important, achievements are the details that will help you stand out against other applicants. All successful dental office managers have the same core traits, so your resume needs to convince the hiring manager to interview you and not the next candidate. To identify your quantifiable achievements , you have to ask yourself, “How did this help the practice? What did this accomplishment produce?” For example:

• Helped dental office maximize revenue and expand operations.

This is great, but it’s a pretty vague statement. What were the direct results of your efforts?

• Earned recognition as integral member of dental office team that grew monthly revenues from $20K to $75K and more than doubled its staff and patient base, developing/implementing policies that maximized daily workflow and ensured efficient operations.

See the difference?

Education, Training, Computer Skills & Affiliations

List all degrees obtained with the school name and location. Only include your graduation year if the degree was achieved in the last 5 years. You can also mention honors, awards, and scholarships in this section.

When it comes to training, there is no need to include every continuing education course you’ve completed. Stick to what’s relevant and recent. There is no reason to mention a course you completed 20 years ago on a specific software program that is no longer in use.

For most administrative positions, computer skills carry a lot of weight on the resume. Most offices use a certain type of software, so if you are familiar with that program that will immediately make you a more attractive candidate than someone who would need additional training.

Memberships in professional organizations have the potential to distinguish you from the competition and make the hiring manager bring you in for an interview. For instance, if you are a member of a group that could help the dental practice through industry connections or continuing education opportunities, your affiliation will work in your favor and could take your resume from the “maybe” pile to the “yes” pile.

Additional Sections

Depending upon your background, additional sections to include on your resume could be presentations and publications, awards, volunteerism/community activities, and licensure/certifications. As mentioned earlier, a prior career in another field could be covered toward the end of your resume to tout transferrable skills.

To view resume samples created by the iHire team for professionals in the dental industry, visit the iHireDental Resume Services page .

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Dental Office Manager Resume Example (Free Guide)

Create an dental office manager resume that lands you the interview with our free examples and writing tips. use and customize our template and land an interview today..

Are you looking for a new position as a dental office manager? Our example resume can help guide you in creating a resume that stands out from the competition. It provides helpful tips, including what information to include and the format to use. With this guidance, you can create a resume that effectively highlights your qualifications, experience, and skills.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• What a resume template is, and why you should use it.

What does a Dental Office Manager do?

A Dental Office Manager handles the administrative and financial aspects of a dental office. They coordinate and supervise the daily operations of the office, such as scheduling appointments, ordering supplies, and managing staff. They also handle financial tasks, such as billing and collections, payroll, and accounts payable. Additionally, they may provide customer service to patients and handle any patient concerns.

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What are some responsibilities of a Dental Office Manager?

• Overseeing day-to-day operations of the dental office.
• Managing appointments, payments, and insurance claims.
• Recruiting, hiring, training and mentoring staff.
• Monitoring patient satisfaction and responding to complaints.
• Maintaining accurate records and inventory.
• Ensuring compliance with legal and ethical standards.
• Developing and implementing marketing strategies.
• Managing finances and preparing budgets.
• Creating and implementing policies and procedures.
• Developing and maintaining relationships with vendors and suppliers.

Sample Dental Office Manager Resume for Inspiration

Dental Office Manager

John Smith is a highly motivated and organized individual with a passion for patient care and a history of success in the dental field. He has previous experience as a dental office manager, and is a certified dental assistant with a degree in Health Administration. He is fluent in Spanish, and is proficient in Microsoft Office and HIPAA compliance.

Work Experience

• Dental Office Manager, ABC Dental Clinic, 2020 - Present
• Dental Assistant, XYZ Dental Clinic, 2017 - 2020
• Bachelor of Science in Health Administration, Trent University, 2017
• Certified Dental Assistant, ABC College, 2015
• Proficient in Microsoft Office
• Knowledge of HIPAA compliance
• Strong organizational and patient care skills

Certifications

Languages Spanish (Fluent)

Resume tips for Dental Office Manager

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Dental Office Manager resume tips. We collected the best tips from seasoned Dental Office Manager - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your experience in dental office management and healthcare administration.
• Include relevant certifications or education related to the dental field.
• Describe any relevant technical skills, such as knowledge of dental software.
• Detail any knowledge of patient records, record keeping, insurance processing, and other office management duties.
• Demonstrate your ability to communicate effectively, both with patients and staff.

Dental Office Manager Resume Summary Examples

A dental office manager resume summary or resume objective is important because it gives hiring managers an overview of your qualifications and experience that makes you the right candidate for the job. It can help you stand out from other applicants and give the employer a better idea of why they should hire you. It can also help you focus your resume on the most important aspects of your experience and skills, which can make it easier for the hiring manager to quickly find the information they are looking for. For Example:

• Experienced Dental Office Manager with over 5 years of experience managing staff, streamlining processes, and increasing patient satisfaction.
• Dynamic Dental Office Manager with excellent interpersonal and communication skills. Proven success in problem-solving, customer service, and team management.
• Dedicated Dental Office Manager with an in-depth knowledge of dental policies and procedures. Highly skilled in billing, scheduling, and customer service.
• Highly organized Dental Office Manager with 5+ years of experience in staff supervision and patient relations. Exceptional multitasking and problem-solving abilities.
• Detail-oriented Dental Office Manager with extensive knowledge of dental office operations, billing, and patient care. Committed to delivering excellent customer service.

Build a Strong Experience Section for Your Dental Office Manager Resume

Building a strong experience section on a dental office manager resume is important because it gives employers a direct look at your qualifications and accomplishments. It allows them to quickly assess your relevant skills and industry knowledge, which is essential for a position that requires a wide range of administrative, customer service, and financial management skills. A strong experience section also helps employers determine if you have the right qualifications for the job, as well as the experience necessary to be successful in the role. For Example:

• Managed the day-to-day operations of a busy dental practice, including patient scheduling, billing, staff management and customer service.
• Developed and implemented office policies and procedures to improve overall efficiency and quality of care.
• Maintained accurate patient records and managed patient data in an electronic health record system.
• Facilitated effective communication between providers, staff, patients and other health care professionals.
• Collaborated with dental providers to ensure appropriate patient care and treatment plans.
• Developed and implemented strategies to ensure compliance with HIPAA regulations and other applicable laws.
• Managed the ordering and inventory of dental supplies, equipment and medications.
• Recruited, hired and trained new staff members.
• Resolved customer complaints and ensured customer satisfaction.
• Regularly monitored office operations and budgets to ensure efficient use of resources.

Dental Office Manager resume education example

A Dental Office Manager typically needs at least a high school diploma or equivalent. However, many employers prefer to hire individuals who have some college education or who have obtained a degree in healthcare administration, business administration, or a related field. Additionally, it is important for a Dental Office Manager to have strong computer skills, as they will typically be responsible for managing patient records, scheduling appointments, and managing financial transactions. Here is an example of an experience listing suitable for a Dental Office Manager resume:

• Associate of Arts in Business Administration, ABC University, 2019
• Certificate in Dental Office Management, XYZ College, 2017
• Certificate in Dental Billing and Coding, ABC College, 2016
• Certificate in Medical Terminology, XYZ College, 2015

Dental Office Manager Skills for a Resume

Adding skills to your dental office manager resume is important because it allows employers to quickly identify the qualifications and experience you possess that make you a great fit for the position. It also provides evidence of your abilities and expertise in the areas that are relevant to the job. By highlighting your skills, you can demonstrate to employers your ability to successfully manage a dental office. Examples of skills that could be included on a dental office manager resume include organization, communication, personnel management, budgeting, scheduling, customer service, record keeping, and technology proficiency. Soft Skills:

• Organizational Skills
• Time Management
• Communication Skills
• Interpersonal Skills
• Problem Solving
• Conflict Resolution
• Patient Care
• Attention to Detail
• Office Management
• Record-Keeping
• Billing/Invoicing
• Payroll Management
• Inventory Control

Common Mistakes to Avoid When Writing a Dental Office Manager Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Dental Office Manager resume

• Strong understanding of dental office management and operations
• Excellent interpersonal and communication skills
• Proven ability to lead a team and manage multiple tasks
• Proficient in dental software and billing systems
• Ability to maintain a clean and organized work environment
• Highly organized and detail-oriented
• Ability to handle difficult situations with tact and professionalism
• Excellent problem-solving and decision-making skills
• Knowledge of medical and dental insurance policies

Dental Office Manager Resume Samples

Dental office managers take charge of the entire administrative tasks related to the dental office. These dental managers apart from coordinating marketing, arranging staff meeting and handling budget office expenses take up various other roles and responsibilities such as scheduling appointments, performing billing, handling payrolls, bookkeeping duties , assisting staff dentists , organizing events, purchasing supplies, supervising staff and designing marketing strategies.

A well-crafted Dental Office Manager Resume highlights skills such as strong leadership, analytical thinking, communication abilities, understanding of health regulations, excellent organizational and people skill. No formal education is considered mandatory for this job role, though portraying a degree represents a major advantage. Prior experience in dental office work is however considered as the most vital requirement.

• Resume Samples
• Dental Office Manager

Dental Office Manager Resume

Headline : Extensive organizational and supervisory experience while serving as an Insurance Administrator and Receptionist for the last 6 1/2 years; a dedicated professional with attention to detail consistently resulted in increased productivity and exceeding organizational standards.

Skills : Management, Training, Teaching, Mentoring, Research, Computer, And MHA, Case Management, Group Sessions Such As CBT, DBT, And 1:1 Sessions.

Description :

• Educated and trained new employees, introduced, and set up training on all new equipment.
• Initiated, maintained, and allocated a monthly bonus and goal system for the practice and employees to achieve.
• Payroll, taxes, A/R, A/P, financial arrangements, implemented accounts as needed with collection agencies, insurance submission with Dr.'s notes and x-rays, and submitted pre-authorization's to insurance companies for patient treatment as needed.
• Presented and proposed treatment plans to patients for all types of dentistry such as; extractions, partials, composite restorations, and crown-bridge.
• Allocated re-submissions and reimbursements from patients and insurance companies from PPO, HMO, and Medicaid applied payments as necessary.
• Established and positioned jointly an additional dental practice to all guidelines of State Ordinance, combined two individual offices into one.
• Organized and put into place OSHA rules and regulations with requirements for all sterilization, coding, maintained monthly updates of used and unused material for sterilization rooms, x-ray rooms, instruments, and made all operatories comply with all state mandated rules and regulations.
• Administered and maintained legal recommendations for a secure and trustworthy Dental Practice.

Dental Office Manager III Resume

Summary : Over 14 years of management experience. scheduling/workforce management, payroll, business analysis, devising smart action plans, direct interface with various customers and sales.

Skills : Accounting and Business Administration.

• Ensure the office delivers quality and compassionate dental care to 65+ patients per day.
• Maintain adequate staffing levels by interviewing, screening and selecting applicants to meet patient schedule.
• Responsible for employee satisfaction and retention through practices that promote communications, rewards/recognition, teamwork, and administration of effective employee relations practices.
• Ensure training and development of staff by identifying training needs and establishing initiatives to meet company/individual objectives.
• Achieve office financial performance targets such as revenue and billing first time approval rates and prepare detailed monthly reports regarding business performance management.
• Responsible for the operational readiness, appearance and presentation of the office.
• Drive local marketing efforts through participating in local community affairs and events to include school screenings, board member meetings and any opportunity to promote a positive image of Kool Smiles.
• Meet and exceed compliance standards and maintain all compliance manuals.

Dental Office Manager II Resume

Summary : Motivated, personable business professional with years of Leadership experience. Ability to train, develops, and monitors new associates and develops outstanding teams. Accustomed to handling sensitive, confidential records. Demonstrated history of top offices as well as top teams. Flexible and versatile. Thrive in deadline-driven environments. Excellent team-building skills. Ability to handle all levels of complex projects, identify opportunities and make recommendations.

Skills : Microsoft Office, Eaglesoft, Adobe Illustrator, Adobe Photoshop, Customer Service, Sign Language.

• Create an environment for staff and patients that allows a lifelong relationship to develop, with understanding, trust and the office they can refer family and friends.
• Lead by example of what a top office looks like to patients and feels like to work in.
• Managed office that not only meet opening goals but set opening records - Lead dental offices with General, Oral, Endo, Perio, Orth and Pediatric.
• Strong leadership experience as well as dental treatment knowledge across all dental families.
• Self-motivated with a positive professional high energy attitude and the dental knowledge of front and back-office duties which allows me to coach and mentor a top team.
• Develop ongoing relationships in the community that allows me to market my offices and drive revenue and profit.
• Manage office budget front and back and analyze P&L.

Dental Office Manager I Resume

Headline : Interested in an administrative position. Accounting and Business Administration and I enjoy bookkeeping, statistical work and planning. Able to work independently and have strong written and verbal communication skills.

Skills : Dental Implants & Dental Ceramics, Success in Communications and Comprehensive Care, Master Connection Associates - Customer Service Training, Human Resource Training - Interviewing Skills, Customer Service and Sales Training, 7 Habits of Highly Effective People.

• Handled all aspects of the day-to-day activities of the Dental Office.
• Managing employee relations, patient relations, and achieving operational goals by managing patient scheduling, staff productivity, collections, receivables, referral process and general operations expenses.
• Scheduling and optimizing a profitable daily schedules in Dentrix for Doctor and hygienists, promoting a professional, safe, pleasant environment for doctors, staff and patients Helped developing a more effective dental hygiene recall system.
• Consistently achieved profit goals frequently surpassing established expectations.
• Managed patients billing, assisting customers with insurance processing, calculating insurance/patient portions, and working with patients with affordable payment plans options on extensive dental jobs.
• Responsible for the office purchasing needs.
• Used QuickBooks to manage the office bookkeeping.

Summary : Military Veteran with 6 years of experience in Healthcare and Office Administration. Seeking a position as a Operations Coordinator or Office Manager. Training and Development Interpersonal Communications.

Skills : Insurance, Dental Software, Treatment Planning, Customer Service.

• Provide recommendations to the doctor for human resource matters such as hiring or terminating employees.
• Coordinate appointments with treatment plans.
• Prepare treatment plans for patients and present the treatment plans and financial arrangements in person.
• Collect over the counter payments at the time of service.
• Contact the patient's insurance company for benefits before the visit.
• Schedule appointments and fill holes in the schedule as needed, plus keep schedules as full as possible.
• Manages schedules to meet daily dentistry goals and exercises a leadership role in motivating office team members and proactively seeking ways to improve dental practice.

Assistant Dental Office Manager Resume

Headline : Experienced Human Resource Manager/Dental Office Manager is looking for a facility in need of a strong strategic planner, and resource allocator, with strengths in: human resources modeling, leadership technique, production methods, coordination of people and dental insurance processing.

Skills : Ortho, Dental implant.

• Successful management of 9 office and staff members, continually looking for ways to improve and promote quality customer service.
• Achieving revenue goals by meeting and managing the day to day operations of the dental office to include patient scheduling staff productivity and collections.
• Managing accounts payable and receivable; responsible for insurance claims and billing; sold an average of $95,000 per month in dental treatments.
• Responsible for the presentation of dental treatments to include financial arrangements with care credit or other form of customer payment.
• Having a successful 99% of insurance collection and 100% customer collection.
• Management of office billing and payroll administration.
• Successfully implemented a recall system for hygiene patients with 50% increase in returning patients.

Associate Dental Office Manager Resume

Summary : Results Driven Excellent communication skills A team player Motivational in empowering people Trained others in computer skills Perceptive to the needs of customers Strategic planner, team builder Computer proficiency with standard business software and internet research. Provided excellent customer service to potential buyers. Accomplished this by educating, negotiating, and determining buyer's desires for a home.

Skills : Microsoft Office, Patient customer service, Patient customer service, Customer Service.

• Manage and supervise administrative and clinical team members to ensure that we provide the best possible dental care to our patients.
• Educate team members in proper filing of insurance, to include Medicaid and various PPO policies.
• Coordinate treatment plans with patients and secure financial arrangements.
• Process payroll for salaried, hourly, and commissioned employees.
• Counsel team members on their performance and give recommendations for improvement.
• Act as liaison between patients and their insurance companies; file appeals to insurance companies on behalf of patients.
• Develop and implement marketing strategies to attract new patients for the practice.
• Responsible for maintaining accounts receivable and making daily bank deposits.

Dental Office Manager/Supervisor Resume

Objective : Dental Office Manager is responsible for managing the schedule and operations at the dental office. This includes ensuring that timely appointments are made, that dentists have a full work schedule, and that dental staff have time off for holidays and other personal events. 

Skills : Strong verbal and written communication skills, analytical.

• Supervised the scheduling to ensure that scheduling is done properly, re-care is maintained, and that all patient contacts are kept up.
• Calling patients to remind them of their upcoming appointments.
• Oversees daily deposits and ensures batch reports/encounters are sent to the finance department for deposit.
• Prepared inventory reports and managed the ordering of office supplies.
• Answers telephone in a timely and polite manner.
• Assist in the collection of medical office charges, post charges to patient accounts and accurately manage cash drawer.
• Accurately entered procedures codes with correct diagnosis for scheduling and billing purposes.
• Managed dentist schedule one day ahead and coordinates appointment cancellations as needed.

Dental Office Manager/Consultant Resume

Summary : Results-focused Dental Practice Administrator offering 27 years of progressive leadership experience. Driven to cut company costs and boost revenue through successful innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills.

Skills : Microsoft Office, Lab skills, Coordinator.

• Provided supervision for day-to-day operations in accordance with practice guidelines.
• Developed policies in accordance with state and federal regulations.
• Continuously evaluated employee performance, provided feedback, assisted, and coached staff as needed.
• Directed practice operations to ensure that financial and business needs were met and facility properly maintained.
• Reduced staff turnover through appropriate selection, orientation, training, staff education and development.
• Enforced strict confidentiality and safeguarded all patient-related information.
• Assigned staff to meet patient care needs and address productivity standards.
• Developed annual goals, objectives and budget, guided controls to reduce expenses.

Dental Office Manager Lead Resume

Objective : A highly qualified professional with over 20 years experience in providing full dental office day to day Administrative Management. Individual possessing strong personal values of honesty, integrity and loyalty. Takes pride in representing my employer with the highest level of professionalism.

Skills : Specializing in all aspects of claim processing and accounts receivable.

• Dealing with incoming queries from clients in an orderly, efficient manner.
• Identifying areas of strength and weaknesses and ways to achieve better performance.
• Ensuring that the practice is up to date with the current regulatory requirements.
• Keeping all practice administrative records and administration in order.
• Dealing with the complaints through the practice complaints procedure.
• Liaising with dental sales and suppliers' reps as necessary.
• Ensuring that all staff have a performance plan with objectives which are regularly reviewed.

Summary : Dental Office Manager is responsible for the day-to-day operations of the dental office. This includes hiring, training, motivating and coordinating staff, marketing, and keeping the dental practice running smoothly. It also includes setting up appointments and billing for patients.

Skills : Back Office Management, Osha Compliance,human Resourse,acct Payables And Receivables,management And Control Of Dental Orders,treatment Cordinator Knowledgable In Selling Big Cases,front Desk Experience.

• Leading a large team of dentists, hygienists and other technicians through implementations and transitions.
• Manage and responsible for maintaining the reception desk.
• Evaluate, redesign and implement high standards of patient care.
• Manage the weekly, monthly and quarterly financial purchases of supplies.
• Oversee weekly Accounts Payables and Accounts Receivables.
• Leading OSHA training through series of objectives.
• Engaged in the analysis of licenses and permits with state and local government officials.

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• Dental Office Administrator Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
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• Similar Resumes

Common Responsibilities Listed on Dental Office Administrator Resumes:

• Greeting patients and scheduling appointments
• Answering phone calls and responding to emails
• Maintaining patient records and filing insurance claims
• Collecting payments and managing accounts receivable
• Processing patient insurance claims and verifying coverage
• Coordinating with other healthcare providers
• Maintaining office supplies and equipment
• Ensuring compliance with HIPAA and other regulations
• Preparing and submitting reports to management
• Assisting with marketing and promotional activities
• Training and supervising staff members

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Dental Office Administrator Resume Example:

• Implemented a patient scheduling system that reduced appointment wait times by 20% and improved overall patient satisfaction scores by 15%.
• Streamlined the insurance claims process, resulting in a 25% decrease in claim denials and a 10% increase in reimbursement rates.
• Trained and mentored new staff members, leading to a 30% decrease in billing errors and an improvement in team productivity by 20%.
• Developed and implemented a patient communication strategy, resulting in a 15% increase in appointment confirmations and a 10% decrease in no-show rates.
• Managed accounts receivable effectively, reducing outstanding balances by 20% and improving cash flow for the dental practice.
• Collaborated with dental providers and specialists to coordinate patient referrals, resulting in a 25% increase in patient satisfaction and improved continuity of care.
• Ensured compliance with HIPAA regulations by implementing updated privacy policies and procedures, resulting in a successful audit with no violations.
• Optimized office supply inventory management, reducing costs by 15% and ensuring adequate supplies for daily operations.
• Developed and executed marketing campaigns to attract new patients, resulting in a 10% increase in new patient appointments and practice growth.
• Patient scheduling and coordination
• Insurance claims processing
• Staff training and mentoring
• Accounts receivable management
• Patient communication strategies
• Collaboration with dental providers and specialists
• Compliance with HIPAA regulations
• Office supply inventory management
• Marketing and promotion strategies
• Patient satisfaction improvement
• Continuity of care coordination
• Privacy policy implementation
• Cost reduction and budget management
• Practice growth strategies
• Team productivity improvement
• Patient referral coordination
• Audit preparation and management
• New patient acquisition strategies
• Effective cash flow management
• Billing and coding accuracy.

Top Skills & Keywords for Dental Office Administrator Resumes:

Hard skills.

• Dental billing and coding
• Appointment scheduling and management
• Electronic health records (EHR) systems
• Insurance verification and claims processing
• Patient communication and customer service
• Inventory management and ordering supplies
• Financial management and budgeting
• HIPAA compliance and patient privacy
• Dental software proficiency (e.g., Dentrix, Eaglesoft)
• Treatment planning and case presentation
• Dental terminology and procedures
• Office administration and organization

Soft Skills

• Organization and Attention to Detail
• Customer Service and Patient Care
• Multitasking and Time Management
• Problem Solving and Critical Thinking
• Communication and Interpersonal Skills
• Teamwork and Collaboration
• Adaptability and Flexibility
• Professionalism and Ethics
• Empathy and Compassion
• Computer Skills and Technology Proficiency
• Leadership and Supervisory Skills
• Conflict Resolution and Mediation

Resume Action Verbs for Dental Office Administrators:

• Communicated
• Implemented
• Coordinated
• Streamlined
• Collaborated

Generate Your Resume Summary

Resume FAQs for Dental Office Administrators:

How long should i make my dental office administrator resume, what is the best way to format a dental office administrator resume, which keywords are important to highlight in a dental office administrator resume, how should i write my resume if i have no experience as a dental office administrator, compare your dental office administrator resume to a job description:.

• Identify opportunities to further tailor your resume to the Dental Office Administrator job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Dental Office Administrators:

Dental receptionist, front office administrator, office administrator, senior office administrator, office administrative assistant, receptionist, medical receptionist, executive administrative assistant.

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Dental Office Manager

Dental Office Manager Resume

This dental office manager resume clearly showcases why you are an excellent candidate for the dental office or dental practice manager job.

Use this proven resume format to demonstrate your suitability for the job opportunity. Adapt the winning resume objective statement to highlight your own strengths and skills.

Sample Dental Office Manager Resume

YOUR FULL NAME Your mailing address Your phone numbers Your email address

Objective Statement

Highly motivated professional with over 5 years experience managing a challenging work load in a fast-paced dental office.

Relevant work accomplishments include:

• identification of opportunities to optimize available resources and develop solutions to improve efficiency and achieve office performance objectives
• recognition for ensuring the delivery of quality and compassionate customer service to each patient
• improvement of staff retention through communications, training, performance management and effective employee relations practices
• development of strong working relationships at all levels to create a collaborative team environment
• planning of successful marketing activities including community events and school screenings
• achievement of budgeted financial goals and sustainable business results

Work Experience

Oralmed Dental Care, Chicago, IL

January 2017 to date

Manage the daily operations and administration of the dental office including patient and employee relations, performance management and achievement of operational and business objectives.

• oversee front desk operations
• manage patient scheduling and expedite patient flow through the practice
• plan, coordinate and implement dental care for patients based on individual requirements
• explain treatment plans and payment options to patients
• address and resolve patient concerns in a timely and professional manner
• review patient records to ensure accuracy
• monitor accurate and up-to-date billing of patients
• oversee the processing of dental insurance claims
• check accuracy and timeliness of paperwork
• ensure correct storage of patient records
• ensure daily deposits are completed accurately and on time
• develop and monitor the office budget
• manage procurement of supplies and inventory for the office
• create and analyze management reports
• manage office schedules following policies and procedures
• establish collaborative working relationships and provide support to all staff
• train and develop staff to meet individual needs and operational objectives
• hold staff to highest standards of integrity by monitoring adherence to all federal, state and practice standards
• performance manage staff and take corrective discipline when necessary
• co-ordinate staffing needs and recruit staff as needed
• develop and support marketing activities
• ensure operational readiness and presentation of the dental practice

Dental Practice Manager

Columbia Dental, Chicago, IL

September 2015 to December 2016

Responsible for managing all front and back office tasks to achieve office performance and operational objectives.

Morton College, Chicago, IL

Associates Degree in Business Management 2015

Technical Skills

• dental practice management software including Dentrix and DentiMax
• data base management
• solid working knowledge of dental procedures and terminology
• in-depth knowledge of dental insurance and billing procedures

Key Competencies

• organizational and planning skills
• accuracy and attention to detail
• strong verbal and written communication skills
• problem analysis and resolution skills
• customer service orientation
• integrity and confidentiality

Dental Receptionist Resume

Understand the role and responsibilities of the dental office manager

The detailed dental office manager job description will help you understand all the duties and job responsibilities associated with this position. Use it to develop an excellent dental office manager resume.

Complete list of office manager duties and skills

For a complete list of office manager duties and skill requirements go to office manager duties

Medical Office Manager Job Description

12 Core Competencies

OFFICE MANAGER JOB

Medical Office Manager  Duties

Office Manager Duties & Skills

Office Manager Job Description

Dental office manager job interviews

Be ready for typical office manager interview questions and impress as an excellent job candidate.

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Top 12 Dental Office Manager Skills to Put on Your Resume

In the competitive field of dental office management, showcasing a blend of technical expertise and interpersonal skills on your resume can significantly enhance your job prospects. This article outlines the top 12 skills that are crucial for a dental office manager, aiming to help candidates present themselves as well-rounded and proficient professionals in their job applications.

Dental Office Manager Skills

• Customer Service
• Insurance Coding
• Inventory Management
• Microsoft Office

Dentrix is a comprehensive dental practice management software designed to streamline office operations, manage patient records, schedule appointments, process billing, and enhance patient communication for dental offices.

Why It's Important

Dentrix is important for a Dental Office Manager because it streamlines office operations, enhances patient care, and improves billing and scheduling efficiency, thereby increasing overall productivity and profitability of the dental practice.

How to Improve Dentrix Skills

Improving your use of Dentrix in a dental office can significantly enhance efficiency and patient care. Here are concise tips tailored for a Dental Office Manager:

Stay Updated : Ensure your Dentrix software is always up to date to benefit from the latest features and security improvements. Dentrix Support can guide you through updates.

Utilize Training Resources : Maximize the use of Dentrix by accessing their comprehensive training resources . This includes webinars, tutorials, and live training sessions to improve your team's proficiency.

Customize to Your Needs : Tailor Dentrix to fit your office’s specific needs. Use the Office Manager module to customize reports, appointment settings, and patient communication.

Implement Automated Features : Automate repetitive tasks like appointment reminders, billing, and patient follow-ups using Dentrix’s eServices to save time and reduce manual errors.

Regular Data Backups : Ensure regular backups of your Dentrix database to protect patient data and office records. Follow Dentrix’s guidelines on data backup and recovery.

Network with Other Users : Join Dentrix user groups or forums, such as the Dentrix User Group on Facebook , to share tips, troubleshoot issues, and stay informed on best practices.

Leverage Customer Support : Don’t hesitate to use Dentrix’s customer support for technical issues or guidance on using the software. Their support team can provide valuable assistance and advice.

By following these steps and utilizing the resources available, you can significantly improve the efficiency and functionality of Dentrix in your dental office.

How to Display Dentrix Skills on Your Resume

2. Eaglesoft

Eaglesoft is a comprehensive dental practice management software designed to streamline administrative tasks, manage patient records, schedule appointments, and handle billing and insurance processes, effectively optimizing the daily operations of a dental office.

Eaglesoft is important for a Dental Office Manager because it streamlines office operations by integrating appointment scheduling, billing, patient records, and imaging, enhancing efficiency and improving patient care management.

How to Improve Eaglesoft Skills

Improving Eaglesoft for a Dental Office Manager involves a few key strategies focused on optimizing software use, enhancing team training, and streamlining office processes. Here's a concise guide:

Stay Updated : Regularly update Eaglesoft to access the latest features and security enhancements. Patterson Dental provides guidance on updates .

Customize Templates : Tailor charting templates, reports, and communication templates to your office's specific needs for efficiency. Eaglesoft customization tips can be found in their support resources .

Training : Invest in ongoing staff training to ensure proficiency. Patterson Dental offers Eaglesoft training options which can be tailored to your team's needs.

Utilize Support Resources : Leverage Eaglesoft's support and online resources for troubleshooting and optimization tips. The Patterson Technology Center is a valuable tool for assistance.

Explore Integrations : Look into software integrations that can enhance Eaglesoft's functionality, such as digital imaging or online appointment booking systems. Information on integrations can be found through Eaglesoft’s feature information.

Feedback Loop : Create a feedback system within your office to identify issues and areas for improvement in your Eaglesoft usage, fostering continuous improvement.

By focusing on these areas, a Dental Office Manager can significantly improve the efficiency and effectiveness of Eaglesoft within their practice.

How to Display Eaglesoft Skills on Your Resume

3. OpenDental

OpenDental is a comprehensive, open-source dental practice management software designed to streamline and automate various administrative tasks for dental offices, enhancing efficiency and patient care management.

OpenDental is important for a Dental Office Manager because it streamlines office operations through comprehensive management features such as scheduling, billing, and electronic health records, enhancing efficiency and improving patient care.

How to Improve OpenDental Skills

Improving OpenDental for a Dental Office Manager involves leveraging its features efficiently and integrating third-party tools to enhance functionality. Here are concise steps:

Stay Updated : Ensure OpenDental is up-to-date to benefit from the latest features and security enhancements. OpenDental Updates Guide

Customize User Interface : Tailor the interface to meet your office's specific needs, improving efficiency. OpenDental Manual Customization

Use Reporting Tools : Utilize OpenDental's comprehensive reporting features for better decision-making. OpenDental Reporting

Implement eServices : Activate OpenDental eServices for online patient forms, reminders, and payments to streamline operations. eServices Setup

Training and Support : Invest in staff training for efficient use of OpenDental and use OpenDental's support resources for any troubleshooting. Training

Security Measures : Enhance data security by setting up user permissions and using encryption for patient data. Security Settings

Third-Party Integrations : Explore and integrate compatible third-party tools for additional functionalities like advanced imaging or analytics. Ensure compatibility with OpenDental. OpenDental Integrations

Feedback and Custom Requests : Provide feedback to OpenDental for potential features or custom development requests that could benefit your practice. Feature Requests

Automate Appointment Reminders : Utilize automated appointment reminders and confirmations to reduce no-shows. This is part of the eServices.

Optimize Scheduling : Use the OpenDental scheduling module efficiently to manage appointments, operatories, and provider time. Scheduling

Implementing these steps helps optimize OpenDental's performance, enhancing both patient satisfaction and office efficiency.

How to Display OpenDental Skills on Your Resume

4. Scheduling

Scheduling in a dental office involves organizing appointments to maximize efficiency, ensure timely patient care, optimize the use of dental professionals' time, and maintain a smooth workflow throughout the day.

Scheduling is crucial in a dental office as it ensures efficient patient flow, maximizes productivity, minimizes wait times, and optimizes the use of resources and staff availability, leading to improved patient satisfaction and increased profitability.

How to Improve Scheduling Skills

Improving scheduling in a dental office involves streamlining appointments, optimizing dentist and hygienist time, and enhancing patient satisfaction. Here's a concise guide:

Utilize Scheduling Software : Implement dental scheduling software that allows for easy appointment setting, rescheduling, and reminders. Software like Dentrix or EagleSoft can automate many tasks, reducing manual errors and effort.

Optimize Appointment Timing : Analyze appointment durations to allocate the correct amount of time for each type of visit, preventing overbooking or idle time. Tools like Solutionreach offer insights and scheduling optimizations.

Implement a Cancellation Policy : Create and enforce a clear cancellation policy to reduce no-shows and last-minute cancellations, ensuring smoother operation. Communication platforms like Weave can help in sending out policy reminders and alerts.

Offer Online Scheduling : Allow patients to book, reschedule, or cancel appointments online through your website or a patient portal, providing convenience and reducing phone call burdens. Zocdoc is an example where patients can find and book appointments easily.

Train Staff : Regularly train reception and scheduling staff on effective communication and scheduling strategies to maximize efficiency and patient satisfaction.

Monitor and Adjust : Continuously monitor scheduling effectiveness and patient flow, adjusting strategies as needed to improve efficiency and accommodate more patients without sacrificing service quality.

By implementing these strategies, a dental office manager can significantly improve the scheduling process, enhancing both operational efficiency and patient experience.

How to Display Scheduling Skills on Your Resume

Billing in a dental office context involves the process of generating and sending invoices to patients or their insurance providers for the dental services rendered, ensuring accurate charges are applied, and managing the receipt of payments.

Billing is essential for a Dental Office Manager because it ensures accurate financial management, maintains cash flow, supports the sustainability of the practice, and provides clear communication of costs to patients, thereby enhancing patient satisfaction and trust.

How to Improve Billing Skills

To improve billing in a dental office, focus on these concise strategies:

Automate Billing Processes : Implement dental billing software to automate invoicing, claims processing, and payment tracking to reduce errors and save time.

Verify Insurance Coverage : Before appointments, verify patients' insurance coverage to ensure all services are covered, minimizing claim denials.

Clear Communication : Clearly communicate costs and payment policies to patients beforehand to prevent billing disputes.

Regular Training : Ensure staff undergo regular training on billing software and procedures to stay updated on best practices.

Prompt Billing and Follow-Up : Send bills promptly and follow up on unpaid claims quickly to maintain a steady cash flow.

Audit Billing Processes : Regularly audit your billing processes to identify and rectify inefficiencies or inaccuracies.

Implementing these strategies can significantly improve the efficiency and accuracy of billing in a dental office.

How to Display Billing Skills on Your Resume

6. Compliance

Compliance, in the context of a Dental Office Manager, refers to ensuring that the dental office adheres to all relevant laws, regulations, standards, and ethical practices, specifically regarding patient care, safety, privacy, and record-keeping.

Compliance in a dental office ensures adherence to legal regulations and professional standards, safeguarding patient health and privacy while minimizing legal risks for the practice.

How to Improve Compliance Skills

Improving compliance in a dental office involves ensuring all practices meet legal and ethical standards. Here's a concise guide for a Dental Office Manager:

Stay Updated : Regularly review ADA and OSHA guidelines to ensure your office is current with dental practices and workplace safety standards.

Training : Implement ongoing training programs for your staff on compliance topics, including infection control, patient privacy (HIPAA), and workplace safety.

Audit and Assess : Conduct internal audits of your practices against compliance standards. Tools like Henry Schein's Compliance Program can help identify areas for improvement.

Documentation : Maintain meticulous records of compliance activities, including training records, safety protocols, and patient consent forms. Use practice management software with compliance tracking features.

Patient Communication : Ensure clear communication with patients about their rights and privacy policies. Resources like the ADA's Guidelines for Practice Success can enhance patient relations and compliance.

Professional Consultation : When necessary, seek advice from compliance professionals or legal counsel to address complex issues or uncertainties.

By focusing on education, regular review, and effective communication, you can foster a culture of compliance within your dental office.

How to Display Compliance Skills on Your Resume

7. QuickBooks

QuickBooks is an accounting software designed to manage finances, track expenses, and generate invoices, tailored to streamline financial operations for businesses like dental offices.

QuickBooks is important for a Dental Office Manager because it streamlines financial management, simplifies billing and payroll, and provides accurate financial reporting, ensuring efficient operation and financial health of the dental practice.

How to Improve QuickBooks Skills

To improve QuickBooks for a Dental Office Manager, focus on customization and integration:

Customize Chart of Accounts: Tailor your chart of accounts specifically to dental practice needs. Include categories relevant to dental operations like dental supplies, lab fees, and patient refunds. QuickBooks Customization

Utilize Dental Practice Management Software Integration: Integrate QuickBooks with dental practice management software (like Dentrix, EagleSoft, or Open Dental) for seamless financial management. This streamlines patient billing, payroll, and inventory management. Intuit Marketplace

Implement Online Payments: Use QuickBooks Payments to accept online payments from patients for convenience and faster payment processing. QuickBooks Payments

Regular Financial Review: Schedule weekly or monthly reviews of financial reports to monitor the health of the dental practice. Use QuickBooks’ reporting features to track income, expenses, and trends. QuickBooks Reporting

Training and Support: Ensure staff are trained on QuickBooks features relevant to dental office management. Utilize QuickBooks’ training resources or hire a QuickBooks ProAdvisor specializing in dental practices. QuickBooks Training, Find a ProAdvisor

By focusing on these areas, a Dental Office Manager can significantly improve the efficiency and effectiveness of QuickBooks for their dental practice.

How to Display QuickBooks Skills on Your Resume

8. Customer Service

Customer service in the context of a Dental Office Manager involves managing patient relations, addressing concerns, and ensuring a high-quality, comfortable, and efficient experience for all patients from scheduling to follow-up care.

Customer service is crucial in a dental office as it helps build trust and loyalty, ensuring patients feel valued and satisfied, leading to repeat visits and positive word-of-mouth, ultimately contributing to the practice's reputation and success.

How to Improve Customer Service Skills

Improving customer service in a dental office involves several key strategies targeted at enhancing patient experience and satisfaction. Here are concise steps a Dental Office Manager can follow:

Training Staff : Ensure all staff, from receptionists to dental hygienists, are trained in customer service skills. Mayo Clinic offers insights on healthcare professionalism that can be adapted for dental offices.

Patient Feedback : Implement a system for collecting and analyzing patient feedback. Tools like SurveyMonkey can facilitate this process.

Appointment Scheduling : Use efficient scheduling software like Dentrix to reduce waiting times and improve appointment management.

Follow-Up : Establish a follow-up procedure to check on patients post-visit via email or SMS. Services like Solutionreach can automate patient communication.

Personalization : Personalize patient care by remembering patient preferences and details. This creates a more welcoming and friendly environment.

Problem Resolution : Develop a clear, efficient process for handling complaints or issues. Training on conflict resolution can be beneficial here.

Technology Use : Embrace technology for patient education and engagement. Tools like Caesy Cloud offer patient education videos that can be shared during visits or online.

Improving customer service is an ongoing process that requires commitment and regular evaluation. Focusing on these areas can significantly enhance the patient experience in a dental office.

How to Display Customer Service Skills on Your Resume

9. Insurance Coding

Insurance coding in a dental office context refers to the use of standardized numerical codes to document diagnoses, procedures, and treatments for billing and insurance purposes. It enables efficient, accurate claims processing and reimbursement.

Insurance coding is crucial in a dental office because it ensures accurate billing and maximizes reimbursement for services rendered, streamlining financial operations and enhancing patient satisfaction.

How to Improve Insurance Coding Skills

Improving insurance coding in a dental office requires staying updated with current codes, ensuring accurate and timely submissions, and continuous staff training. Here's how you can achieve it:

Stay Updated : Regularly review updates from the American Dental Association (ADA) CDT and ensure access to the latest codes for your team.

Training : Invest in periodic coding training for your staff to minimize errors and rejections.

Software Utilization : Use dental practice management software with up-to-date coding features and electronic claims processing. Research options here .

Audit Regularly : Conduct regular audits of your billing and coding processes to identify and correct recurrent issues. Guidelines for auditing can be found on Healthcare Billing and Management Association (HBMA).

Clear Communication : Ensure clear communication with your team about the importance of correct coding and its impact on the practice's revenue and patient satisfaction.

By focusing on these areas, you can enhance the efficiency and accuracy of insurance coding in your dental office.

How to Display Insurance Coding Skills on Your Resume

10. Inventory Management

Inventory management in a dental office involves tracking and managing the supplies and equipment needed for patient care, ensuring that items are well-stocked, properly stored, and available when needed, while also minimizing costs and waste.

Inventory management is crucial for a Dental Office Manager because it ensures the timely availability of necessary dental supplies and equipment, optimizes stock levels to avoid overstocking or shortages, and controls costs by minimizing waste and maximizing budget efficiency. This leads to enhanced operational efficiency, patient satisfaction, and overall profitability of the dental practice.

How to Improve Inventory Management Skills

To improve inventory management in a dental office, focus on the following strategies:

Implement Inventory Management Software : Use specialized dental inventory management software to track supplies in real time, set reorder points, and automate ordering processes.

Regular Inventory Audits : Conduct regular audits of your inventory to ensure accuracy in your records and identify any discrepancies early.

Optimize Stock Levels : Use the Just-In-Time (JIT) inventory method to keep stock levels low to reduce costs but sufficient to meet demand without running out.

Establish Good Relationships with Suppliers : Build strong relationships with your suppliers to ensure reliability, better prices, and favorable terms.

Train Your Team : Ensure your team is well-trained on inventory management best practices , including the use of any software, to improve efficiency and reduce errors.

By focusing on these areas, dental office managers can enhance their inventory management, leading to cost savings, improved efficiency, and better patient service.

How to Display Inventory Management Skills on Your Resume

11. Microsoft Office

Microsoft Office is a suite of productivity applications including Word for document creation, Excel for data management, PowerPoint for presentations, and Outlook for email and calendar organization, essential for managing administrative tasks, patient records, and communication in a dental office.

Microsoft Office is crucial for a Dental Office Manager as it streamlines patient records management, appointment scheduling, and financial tracking through tools like Excel, enhances communication with staff and patients via Outlook emails, and enables the creation of professional-looking documents and presentations with Word and PowerPoint, improving overall office efficiency and patient care.

How to Improve Microsoft Office Skills

Improving Microsoft Office for a Dental Office Manager involves streamlining tasks, enhancing communication, and optimizing patient management. Here are concise strategies:

Utilize Templates and Forms : Create or download Microsoft Office templates specific to dental office needs such as patient intake forms, appointment schedules, and billing formats to save time.

Implement Microsoft Bookings : For efficient appointment scheduling, utilize Microsoft Bookings , which integrates with your calendar and allows patients to book their own appointments.

Leverage Excel for Financial Management : Use Excel for budget tracking, financial analysis, and inventory management with pre-built formulas and pivot tables for easy data analysis.

Centralize Communication with Microsoft Teams : Enhance internal communication and collaboration through Microsoft Teams , facilitating secure messaging, file sharing, and video meetings.

Secure Patient Data with Office 365 : Ensure patient data protection by leveraging Office 365's security features, including data encryption and access controls.

Automate Tasks with Power Automate : Streamline repetitive tasks such as appointment reminders and patient follow-ups by creating workflows with Power Automate.

Educate and Train Staff : Continuously improve skills and efficiency by accessing Microsoft Learn for Office 365 training resources, ensuring the team is up-to-date with the latest software updates and capabilities.

Implementing these strategies can significantly enhance the operational efficiency of a dental office, improving both patient satisfaction and staff productivity.

How to Display Microsoft Office Skills on Your Resume

12. Leadership

Leadership, in the context of a Dental Office Manager, involves guiding the dental team towards achieving the office's goals, ensuring high-quality patient care, and fostering a positive work environment through effective communication, decision-making, and problem-solving skills.

Leadership in a dental office manager is crucial to foster a cohesive, motivated team environment, ensure high-quality patient care, and efficiently manage office operations, ultimately leading to increased patient satisfaction and practice success.

How to Improve Leadership Skills

Improving leadership in a dental office setting involves a combination of self-improvement, team management skills, and operational excellence. Here are concise tips tailored for a Dental Office Manager:

Enhance Communication Skills : Clearly articulate your vision, expectations, and feedback. Consider resources like Toastmasters International to refine public speaking and communication.

Foster a Positive Workplace Culture : Lead by example to create an environment of mutual respect and teamwork. Tools like Officevibe can help you gauge and improve team morale.

Develop Emotional Intelligence (EI) : Understanding and managing your emotions and those of others can significantly impact leadership effectiveness. Resources like the book "Emotional Intelligence 2.0" by Travis Bradberry and Jean Greaves provide strategies to improve EI.

Engage in Continuous Learning : Stay updated with the latest in dental practice management and leadership trends through platforms like DentistryIQ and The American Dental Association for continuing education opportunities.

Implement Effective Delegation : Understand the strengths of your team and delegate tasks accordingly to foster trust and professional growth. Tools like Asana can help in task management and delegation.

Embrace Technology : Leverage dental management software for efficient operations, ensuring more time can be devoted to leadership and patient care. Softwares like Dentrix offer comprehensive management solutions.

Seek Feedback and Mentorship : Encourage feedback from your team and seek mentorship from experienced leaders. Platforms like LinkedIn Learning provide courses on receiving feedback and mentorship strategies.

Prioritize Self-Care : Effective leadership stems from well-being. Ensure you're taking care of your mental and physical health to lead effectively.

By focusing on these areas, a Dental Office Manager can significantly improve their leadership skills, directly impacting the success and efficiency of the dental office.

How to Display Leadership Skills on Your Resume

Related Career Skills

• Dental Lab Technician
• Dental Assistant
• Dental Ceramist
• Dental Hygienist
• Dental Technician
• Dental Receptionist

• Ebook & Downloads

Mastering Onboarding: Successfully Integrate New Dental Assistants into Your Practice

Hurray! You successfully recruited, interviewed, and are now starting to onboard your new dental assistant. Whether your new dental assistant is brand new to dentistry or has 20 years of experience you must bring your team member on board properly to fit your practice’s needs. I will admit that in the past I handled new employees differently. I would have new employees shadow for 1-2 days and then they were on their own. It wasn’t that I wanted them to fail, I just didn’t know what proper onboarding looked like and I didn’t realize the importance. Whether my new team member was experienced or not, they were having a hard time assimilating with our very busy practice. It wasn’t until after COVID and the expansion of our new office that I began to restructure our training schedule and protocols for new team members.  Below are ways to master on-boarding to successfully integrate new dental assistants into the practice.

Welcome to the Team Communication

Before a team member’s first day at the practice, I send them a “Welcome to the Team” email. It includes standard information like:

• Starting date
• An agenda for their first day at the office

The welcome email also includes the trainer’s contact information and new hire electronic forms packet with the following:

• I-9 IRS Forms
• At-Will Agreement
• Notice of Employment
• Emergency Information
• FLSA with plans signed
• Release of Photo for marketing
• New Team Member Orientation

First Day on the Job

On the first day we host a new team member orientation and go over our practice’s history, our mission, facts about our doctors, team leads and roles, services we provide, and we dive into the employee manual policies. We don’t read the manual word by word, but we find it helpful to go through certain sections like benefits, time of requests, dress code, etc.

During orientation, we also collect any additional information we need from team members such as state IDs, account information, etc. OSHA/HIPPA Training OSHA/HIPPA training is required by the State to be completed 1-3 days after the team member starts their position. We created a training program that includes watching videos with quizzes, reviewing OSHA/HIPPA documents, and a tour of where to find our emergency equipment (fire extinguishers, eye station, first aid kit, AED, etc.). Annually we have our OSHA/HIPPA consultant come to our office and complete a walk-through as well as host a training on any OSHA/HIPPA updates for that year.

Dental Assistant Protocol Training

Now it is time to train the team members in their daily responsibilities. We break down the training into sections level 1, level 2, level 3, and mastery. All their duties are listed on a task list with how frequently it should happen (each patient, daily, weekly, monthly). This task list helps new or experienced team members complete their tasks.

Level 1 – Foundational Duties

• Sterilization
• Flipping a room
• Bringing a patient back
• Taking x-rays, charting pre-existing
• Treatment planning

It pretty much includes anything an entry-level DA can do except restorative with the doctor. Depending on the DA skill set this may take days to several weeks to master. Team members shadow my clinical manager first, then they do tasks together followed by the clinical manager watching over them. We have a set-up binder for all the procedures we do at the office, and this helps new team members know what each doctor’s setup should look like. We also created study guides to help team members with step-by-step protocols for new patient appointments, emergency appointments, and re-care appointments. I do find that treatment planning is always challenging for new dental team members due to the learning curve with our dental software and getting to learn the doctor’s recommendations. We have made a worksheet with different treatment plan recommendations for team members to input while they are not with a patient. It gets them practicing before they work with the doctor.

Level 2 – Basic Duties

I like my dental assistant to master the following:

• Assisting with basic restorative
• Simple extractions, crown deliveries
• Night guard scans

If your office follows the “rock, sand, and water” this would be all your sand procedures. Even if a team member has 20 years’ experience they go through the same process as a new team member. The only difference is that the experienced dental assistant will master those areas faster than a DA who recently graduated. Anytime we have a new team member in restorative, we have our clinical manager shadow them. This helps so that the new DA and doctor have adequate support. Our doctors clear the new team member when they can work without support on procedures.

Level 3 – Rock Procedures

• Root canals
• Difficult pediatric patients with restorative needs

These procedures usually take longer, and we need to make sure team members have mastered level 1 and 2 skills. Our office offers CEREC crowns and once team members are ready, we invest in CEREC mastery courses. Our clinical manager often hosts side training for team members on different services or techniques that require more practice, and we use our own team/family members as patients before they work with our patients.

Mastery AKA Cross-training

After team members have completed their onboarding, and we notice they are confident in all level 3 skills, we will cross-train them. We cross-train within different departments, assisted hygiene DA, pediatric DA, general dentistry DA, oral surgery DA, and the business team. Cross-training is ultimately the goal in our office and although a team member may prefer one area then others it strengthens our team to have more team members master a variety of skills.

Who Mentors New Team Members?

Our clinical manager is where our new team members go for any questions they have in the office. I recommend that new team members keep a small notebook, where they can write down their notes and questions. We have the mentor spend time with the new team member. For example, they might have lunch at the beginning, a few weeks in, and end of training which will help the new team member get comfortable with the team.

CONGRATULATIONS! Your team member has now completed onboarding. They are now ready to assist your dentist in all levels of dentistry. Even after onboarding, it is essential to continue to enhance your new team member’s skills by investing in continuing educational courses. Bring in a trainer, attend a workshop, or even enroll in an online seminar. It’s important that training never stops for team members in the office.

About the Author

Vanessa Escobar, MAADOM

Vanessa grew up in Central Florida and graduated from Cypress Creek HS in 2004. She then attended Florida State University and earned a Bachelor’s of Science in International Affairs w/ a Minor in Business Administration in 2009.

Vanessa started with Winter Garden Smiles since pre-opening in December 2011. Vanessa is responsible for overseeing the finance, operations, and marketing of the Winter Garden Smiles & Winter Garden Pediatric Smiles. Her goal is to provide the highest level of customer service to her patients. She enjoys having an active role in her community. She has participated in organizations such as Lambda Theta Alpha, Central/North Florida Alzheimers Association, Leadership West Orange C/O 2013-2014, Voci Del Coure in 2017, Garden Community Choir, and her neighborhood social committee. She is currently the Founding President of the Central Florida Dental Connection, DPLN and was most recently inducted as MAADOM class of 2022. MAADOM is a nationally recognized mastership for top dental office managers in the nation.

During her time off Vanessa enjoys spending time with her husband Ricardo and her kids. She has two dogs Princess and Balto. She also enjoys singing, traveling, trying out new restaurants, and indoor cycle.

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