sample resume of quality assurance manager

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16 Quality Assurance Resume Examples - Here's What Works In 2024

If the tech industry were the publishing industry, quality assurance professionals would be the proofreaders. so much of our world runs on extensive lines of code these days, and it’s mathematically impossible for it all to be perfect. this article will show you how qa professionals are integral to the tech industry and give you resume examples to target these roles..

Quality Assurance professionals design automated code tests, identify software bugs, and help to fix the problems identified (or send them to the department that does). They also collaborate with other designers to create effective tests for new software and web applications. The user data collected in these tests is what allows the organization to make user-friendly, effective applications. As our world becomes ever more connected, even in the most mundane tasks like doing the laundry or turning on a light, the potential to collect this data and utilize it is everywhere. What this means is that the best QA professionals are both reactive and proactive. Entry-level jobs will likely deal mostly with legacy code, finding and fixing bugs. Growth from that position then has engineers creating automated tools to complete these jobs. However, the intermediate and higher skill-level QA professionals are both reactive and proactive. Knowing what questions to ask to avoid problems -- that is, effectively designing tests -- means working with multiple tech-industry teams, including UX/UI designers, software and web application designers, and, of course, the IT department. The path to this career involves the combination of critical thinking and good coding skills. Most professionals in this industry have a BA, and often they’ve completed specialized courses from either a university, a respected industry leader, or their corporations. Keep in mind that new technologies like machine learning will rapidly change this industry in the next few years, so that penchant for life-long learning and problem solving that led you to QA will serve you well in QA career longevity.

Quality Assurance Resume Templates

Jump to a template:

• Quality Assurance Tester
• QA (Quality Assurance) Automation Engineer
• QA (Quality Assurance) Engineer
• QA (Quality Assurance) Manager
• QA (Quality Assurance) Software Tester
• Entry Level QA (Quality Assurance) Tester
• QA (Quality Assurance) Analyst/Specialist
• Medical Quality Assurance Inspector

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• Keywords for Quality Assurance Resumes

Quality Assurance Resume Tips

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• Related Engineering Resumes

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Template 1 of 16: Quality Assurance Tester Resume Example

Many companies use quality assurance (QA) testing to ensure the products they create meet specific standards. Quality assurance testing allows companies to avoid sending out products to customers that are faulty or low-quality. Quality assurance testers can be found in almost every industry, from clothing to software. The quality assurance tester is responsible for performing a variety of tests on each product, constantly monitoring product performance, flagging issues, and troubleshooting them. When looking for a quality assurance tester, hiring managers will want a candidate with the right mix of experience and education. Typically, ideal candidates for the role will have a bachelor's degree in a related field such as computer science or analytics. They will want a candidate with related experience, such as prior roles as a quality analyst or test engineer. Additionally, it’s important that candidates for these roles demonstrate specific skills, such as knowledge of testing methodology, problem-solving abilities, and critical thinking skills.

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Tips to help you write your Quality Assurance Tester resume in 2024

   detail your experience utilizing different testing methodologies.

There are lots of testing methodologies that quality assurance professionals can use. Black box, user acceptance, and agile testing are just a few. Hiring managers will like to see an applicant who has experience with as many testing methods as possible. Showcasing what testing methods you are fluent in on your resume will show hiring managers that you are a dynamic and knowledgeable candidate.

   Showcase any certifications you have in quality assurance testing

You can earn certifications specific to quality assurance testing to showcase your knowledge in a concrete way on your resume. You can earn the ISTQB tester or analytics professional certificate to strengthen your resume.

Skills you can include on your Quality Assurance Tester resume

Template 2 of 16: quality assurance tester resume example.

Quality Assurance testers are the individuals and teams that run every test you can think of trying to see if a web application or software program will break. They have strong problem-solving skills, attention to detail, and excellent written communication skills. They’re the best at documentation and take the minute information and put it together in a system that the entire QA chain can understand.

   Related job experience is applied to current QA career path

Even if you choose to diversify your skill set by taking a position in a parallel career path (as this person did with the electrical project engineer role), it’s important that you highlight aspects of the role that apply to the QA job you’re seeking. If you’re applying for multiple roles in related industries, make sure you have a resume for each one with different highlighted achievements. Note how in this case we highlight achievements which are relevant to the quality assurance industry.

   Demonstrate impact with hard data in the QA field

As a QA tester, you’re going to need to demonstrate communication skills. The best way to do this is to measure the results or impact of actions you’ve taken, which this resume does by measuring the efficiency of tests when working with a team of software engineers. As a QA tester, you’re in an excellent position to measure the impact of your actions -- you are the one who tracks how many bugs are found after all!

Template 3 of 16: QA (Quality Assurance) Automation Engineer Resume Example

The quality assurance (QA) automation engineer plays an integral role in optimizing a company’s quality assurance procedures. These professionals plan and create automated tests to assess the function of software. Being able to automate the QA process allows companies to test their technology more quickly and efficiently, leading to increased revenue. To become a QA automation engineer, you will need the right education and skills. Hiring managers will look for someone with a degree in computer science or IT. It’s important that QA automation engineers are talented coders with a breadth of technical knowledge. Hiring managers will look for someone with experience in QA, such as previous roles as a manual tester or QA tester. Strong candidates for this role will have knowledge of different testing methods and coding, superb problem-solving skills, and organizational abilities.

Tips to help you write your QA (Quality Assurance) Automation Engineer resume in 2024

   highlight your knowledge of qa testing tools and frameworks.

To become a QA automation engineer, you will need to understand the variety of testing tools and frameworks you can use to solve QA testing issues. For this reason, you should highlight the testing methods and frameworks you have used in the past on your resume.

   Show your ability to creatively solve problems

QA automation engineers must be savvy problem solvers in order to create testing automations that are effective. As such, one important soft skill to highlight on your resume is your problem-solving skills. Be sure to highlight any complicated QA issues you have successfully solved in the past on your resume.

Skills you can include on your QA (Quality Assurance) Automation Engineer resume

Template 4 of 16: qa automation engineer resume example.

A QA automation engineer develops automated tests that are used to test the functionality of applications. They are tasked with designing the tests, creating the code for them, activating the tests, and reporting on how they perform. To succeed in this role, you will need to have very strong programming skills, as well as a wealth of experience as a QA automation engineer. Recruiters will be expecting at least a bachelor’s degree in computer science, software engineering, or a similar field.

Tips to help you write your QA Automation Engineer resume in 2024

   stay up to date with the latest development software and languages..

This is a very technical position that needs you to stay up to date with the latest software and software languages to stay relevant and useful. So make sure you stay up to date on the same. When any new relevant tech and software is developed, ensure you are quick to acquaint yourself with it. Do a course to learn the new tech or get as much experience with it as possible.

   Quantify your QA testing success.

Recruiters want to know how successful and efficient the tests you create and run are. So make sure you include actual numbers in your experience section. How many tests have you run in a short period of time? How many errors and bugs did your tests identify?

Skills you can include on your QA Automation Engineer resume

Template 5 of 16: qa (quality assurance) automation engineer resume example.

Quality Assurance Automation Engineers are the bigger-picture thinkers of the QA world. They excel at writing tests that can be iterated over large-scale and enterprise technologies, including databases. They know every aspect of the design of the program and how it should function. They often work on mobile and web applications. As with all QA professionals, they work with other engineers and developers, but they are also likely to have a team of QA testers who work with their code to identify particular bugs.

   Shows leadership amongst in-house and remote teams.

The larger-scale you get in technology, the more likely it is that you’re going to be working with distributed teams, even internationally. Your ability to communicate well with these teams on a technological and professional level is absolutely essential to the QA team working well.

   Cites specific automation tools in the QA space

As a QA automation engineer, you’re going to be approaching complex web and mobile applications as well as enterprise-level software. As a result, you want a wide coding toolbox to draw from. Demonstrating how your solutions work -- and that you have a diversity of hows at your disposal -- makes you an asset to your company.

Template 6 of 16: QA Engineer Resume Example

If you’re a technical whiz with great attention to detail, a position as a QA (quality assurance) engineer might be right for you. Before going to a customer, every product must be vetted and tested for quality. The QA engineer is responsible for giving each product the final check before it is shipped out. In order to ensure each product is flawless, QA engineers conduct continuous tests throughout the manufacturing cycle. The QA engineer must understand the larger picture, and work in accordance with the business needs and budget. To become a QA engineer, you will need a specific set of technical skills. You’ll need a bachelor’s degree in software engineering or another related field. Hiring managers will also look for a candidate who is proficient in a variety of testing methods. Previous experience as a quality inspector or tester can help you land this role. In addition to technical skills, it’s important that candidates for this role are detail-oriented with strong project management skills.

Tips to help you write your QA Engineer resume in 2024

   showcase your knowledge of testing methodologies.

QA engineers have to understand different quality assurance testing methods. Showcasing the testing methods you are knowledgeable in on your resume can help you land this role. You should put certain testing methodologies, like regression testing, in your skills section on your resume.

   Demonstrate your Scrum knowledge

Scrum is an agile project management framework that allows teams to manage projects through a set of specific principles. Having scrum knowledge as a QA engineer can help set you apart from the crowd and show hiring managers you understand how to organize projects in an effective manner.

Skills you can include on your QA Engineer resume

Template 7 of 16: qa (quality assurance) engineer resume example.

Quality Assurance Engineers are some of the generalists in the QA world. They’re often divided into manual and automated career paths, but in such an in-demand industry, the truth is that there’s more demand for QA engineers than there is supply. They work with software that already exists in the product market and with new and releasing products. They may also focus on internal processes of the company, not just customer-facing software.

Tips to help you write your QA (Quality Assurance) Engineer resume in 2024

   skills section reflects new trends in the qa industry and qa software.

As a QA engineer (or really any kind of engineer or developer), you’re going to be constantly on the forefront of new tools changing your industry. It’s important to note that you have the drive to continually learn these techniques when they become relevant and necessary to your job.

   Inclusion of the QA engineer title combats ATS (applicant tracking system) filters.

Anytime you’re applying for a specific role, you’ll get a higher ranking from ATS filters if you include the job title at the top of your resume as well as in specific job titles.

Skills you can include on your QA (Quality Assurance) Engineer resume

Template 8 of 16: qa (quality assurance) manager resume example.

As a QA (Quality Assurance) Manager, you'll be responsible for ensuring the quality and reliability of software or product releases. This role requires strong communication, analytical skills and attention to detail. With the recent shift towards automation and continuous integration and delivery, the value of a skilled QA manager has become more critical in today's industries. When writing your resume, be sure to highlight your technical expertise, adaptability, and strategic approach to problem-solving, as these are key aspects that companies are looking for in a QA manager candidate. In the ever-evolving tech landscape, it's essential to keep up with new tools and methodologies. For QA managers, this means staying current with industry standards and best practices in areas like test automation, performance testing, and security. Your resume should demonstrate your ability to learn and adapt to new technologies and processes, as well as showcase your track record of successful QA projects and process improvements.

Tips to help you write your QA (Quality Assurance) Manager resume in 2024

   highlight relevant certifications.

As a QA manager, having certifications such as ISTQB, CSTE, or CSQA, can be a significant advantage to set you apart from other candidates. Include any relevant certifications in your resume to showcase your dedication to the field and your expertise in various quality assurance methodologies.

   Demonstrate leadership and teamwork skills

As a QA manager, you'll need to work closely with cross-functional teams and lead the quality assurance team towards success. Your resume should showcase your leadership and teamwork abilities, including examples of how you've managed and motivated teams to achieve their goals and drive process improvements.

Skills you can include on your QA (Quality Assurance) Manager resume

Template 9 of 16: qa (quality assurance) manager resume example.

A Quality Assurance manager is a high-level employee who has experience as a QA engineer and tester. Their job is to understand how to best employ QA techniques and teams across the entire system. In other words, they create the strategy for effective testing so that no product hits the market without being thoroughly vetted.

   Emphasizes educational achievement combined with work experience in QA.

If you’re an advanced degree holder, you’re doing yourself a disservice if you simply list it without fanfare. You certainly should include any awards received as well as their rarity, particularly if they’re in a technical field (e.g. QA). If possible, you should include work achievements that you were commended that show your leadership experience, which is critical to being a manager. It shows that you can handle balancing your priorities and still excel.

   Highlights adaptability in industry by citing different project management/workflow strategies.

As a manager, you’re expected to be flexible enough to adapt to different teams but experienced enough to have definite opinions about how to help that team succeed. This resume shows that the application worked in Agile, waterfall, and iterative methods of software development, which covers the essentials of how any software team would work in the industry.

Template 10 of 16: QA (Quality Assurance) Software Tester Resume Example

Quality assurance is an important factor in the production process in many industries, particularly in software. QA (quality assurance) software testers help companies ensure their software is functioning correctly and effectively, before putting it in the hands of customers. QA software testers are responsible for assessing software, running various tests, identifying and solving bugs, generating result reports, and more. To become a QA software tester, you will need a degree in computer science or IT. Hiring managers will look for someone with previous technical and/or software experience, such as previous roles as a functional tester or application engineer. The ideal candidate for this role will have technical expertise, in addition to strong problem-solving and critical-thinking skills.

Tips to help you write your QA (Quality Assurance) Software Tester resume in 2024

   detail your experience identifying and solving bugs.

A big piece of the QA software tester’s job is to find and solve for bugs or issues found within the software. For this reason, you should highlight any experience you have identifying and/or solving for bugs in software. Even if your experience was in a different position, the ability to troubleshoot and problem solve is crucial to landing this role.

   Showcase your ability to make suggestions to stakeholders

As a QA software tester, in addition to testing for issues, you will have the opportunity to create ideas about how to improve or add integrations to existing software. If you can bring valuable insight to the role, companies will be more likely to hire you. For this reason, you should highlight any experience you have making improvement recommendations to stakeholders and leadership teams.

Skills you can include on your QA (Quality Assurance) Software Tester resume

Template 11 of 16: qa (quality assurance) software tester resume example.

Traditionally, Quality Assurance Testers come in at the end of the development cycle of a new product. The title QA software tester is often used to emphasize that the QA team is a part of the development of the product from start to finish. This means that the team works in an iterative and integrative way, and that QA software testers will pay attention to all things that will affect the function of the program, from bugs, to slow load times, to poorly written customer copy.

   Clear skills section to highlight QA testing skills to help with ATS (applicant tracking system) filters.

Especially in any tech field, your skills section tells a story. It shows the tools you have used and those you can bring to bear on the problems at hand. This is also an easy way to customize your resume to better fit a company’s needs -- if you have the tech skills they’re asking for, change them to match what’s in the job description and you’ll read as a better fit to ATS filters.

   Promotions within an organization show strong leadership skills and an employee that exceeds expectations.

Whenever you’re a person in a senior position with management responsibilities, one of the best things you can do is show when you were rewarded ahead of schedule or exceeded expectations. Any position, especially as a QA tester, is looking for strong soft skills and ability to lead — being promoted within 18 months of receiving a new position is a great example.

Template 12 of 16: Entry Level QA (Quality Assurance) Tester Resume Example

As an entry-level QA tester, you'll be starting your journey in the fascinating world of software quality assurance, ensuring that products meet the necessary standards for functionality and user experience. In this position, staying informed on industry practices and tools is crucial to staying relevant and developing your skills. As you write your resume, showcase your understanding of key testing methodologies and emphasize your passion for learning and improvement. In recent years, there's been a shift towards automation and data-driven testing processes. Companies are increasingly looking for candidates who can leverage these technologies to improve testing efficiency. Therefore, highlighting any experience or knowledge you have in these areas will make your resume stand out.

Tips to help you write your Entry Level QA (Quality Assurance) Tester resume in 2024

   show proficiency in testing methodologies.

On your resume, be sure to demonstrate your understanding of various testing methodologies, such as functional, integration, and performance testing. This shows employers that you're well-versed in the core responsibilities of a QA tester.

   Highlight automation and technical skills

Given the increasing role of automation in the QA field, it's essential to showcase any experience or knowledge you have with automated testing tools, scripting languages, or frameworks. Additionally, mention any relevant programming languages and technical skills that can demonstrate your ability to handle the technical aspects of QA testing.

Skills you can include on your Entry Level QA (Quality Assurance) Tester resume

Template 13 of 16: entry level qa (quality assurance) tester resume example.

An entry-level Quality Assurance tester can expect to be doing a lot of work that seems tedious or repetitive to most. They should have an excellent attention to detail and be thorough as they will spend most of their time identifying and documenting bugs. They should also be great at teamwork. The power of QA lies in the orchestration of a team to identify all the bugs in a software or application release, and it certainly is not a job that can be completed alone.

   Supplements limited work experience with related volunteer or school projects.

If you’re applying for an entry-level job, it’s a great idea to expand your work experience in this way. These can be school projects or volunteer projects you seek out, but make sure you clearly explain your successes with data. Try to highlight projects that use relevant skills in a QA role, whether that’s programming, software testing, bug fixing or website development.

   Highlights industry interest in extracurricular activities.

Another good way to show your involvement in the industry is to include your activity and leadership in clubs or sports. As above, you should point out what skills you think translate to your chosen career path and why. Soft skills like leadership, communication and teamwork are always transferable and are relevant to QA roles — so highlight them through your experiences.

Template 14 of 16: QA (Quality Assurance) Analyst/Specialist Resume Example

As a Quality Assurance (QA) Analyst or Specialist, you're a vital player in product development, helping make sure that all the bugs are identified and resolved before software gets to the customer. Lately, there's a shift towards automation in QA, so having experience with automated testing tools can be a real bonus. When crafting your resume, remember that hiring managers want to see a mix of hard skills (like knowledge of specific testing tools) and soft skills (like attention to detail). One more thing - in this field, employers love seeing concrete examples of your problem-solving prowess on your resume. In your QA resume, don't overlook the significance of showcasing your collaborative skills. More companies are adopting Agile methodologies, making it crucial for QA specialists to work effectively within cross-functional teams. Make sure your resume highlights experience with Agile or Scrum, if you have it. One last advice - continuously updating your skills can make the difference between a resume that gets set aside and one that earns an interview, as the QA field is ever-evolving.

Tips to help you write your QA (Quality Assurance) Analyst/Specialist resume in 2024

   include specific testing tools knowledge.

As a QA Analyst/Specialist, having a grasp of both manual and automated testing tools is essential. List the specific testing tools you've used, like JUnit or Selenium, as they are the ones that will grab a hiring manager's attention.

   Showcase project management skills

In the QA realm, you often need to manage multiple test plans simultaneously. Including past experiences where you successfully juggled multiple projects or led a testing team can showcase your ability to handle these scenarios in your future role.

Skills you can include on your QA (Quality Assurance) Analyst/Specialist resume

Template 15 of 16: qa (quality assurance) analyst/specialist resume example.

The roles of a Quality Assurance Specialist and a Quality Assurance Tester are quite similar. The biggest difference is that a QA Specialist is more likely to choose a more general or managerial path, and so those skill sets should be highlighted on your resume.

   Summary targets the intent of the resume, specializing in QA

Especially earlier in your career, it helps hiring managers to understand how you see your current position in relation to your desired career path. Consider it something of an elevator pitch. You have 30 seconds to influence how hiring managers are going to read the rest of your resume, so make it count.

   Demonstrate conversion from university-led program to workplace.

If you’re lucky enough to be singled out for placement programs early in your career, that’s a great thing for employers to know! It shows that you excelled enough to be taken note of, but also that you made the most of that time and entered the workplace with some solid (and accelerated) experience under your belt. Even better, highlight QA or software development experience to show recruiters that you’re technically minded.

Template 16 of 16: Medical Quality Assurance Inspector Resume Example

A medical quality assurance inspector is someone who ensures the products being manufactured at a facility meet specific standards. When it comes to medical equipment, this is particularly important. It’s the medical quality assurance inspectors' responsibility to inspect each piece of equipment post-production, using tools given by their employer, and meticulously record their findings after each inspection. If you want to go right into a job in medical quality assurance, an educational background in science or medicine will make your resume attractive to hiring managers. Hiring managers may also want to see certifications in quality assurance. When hiring for this role, managers will be looking for someone who demonstrates an eye for detail and superb communication skills.

Tips to help you write your Medical Quality Assurance Inspector resume in 2024

   start with a lower stakes quality assurance inspector role.

Most companies that produce a physical product have a quality assurance department. Medical devices are one of the most high-stakes products on the market, given that a faulty medical device can have serious consequences. Gaining a couple of years of experience in a “lower-stakes” industry allows you to learn the ropes in a less stressful environment, and shows hiring managers you have foundational experience inspecting products.

   Obtain quality assurance inspector certifications

Certifications show hiring managers you have the knowledge needed to competently inspect products and create reports. There are several certifications you can earn, such as the CQAP or CQI. You can also get a medical device quality assurance certification, which shows hiring managers you have specialized knowledge in inspecting medical devices.

Skills you can include on your Medical Quality Assurance Inspector resume

As a hiring manager who has recruited Quality Assurance professionals at companies like Microsoft, Apple, and Google, I have reviewed hundreds of resumes. I know what makes a strong resume that will get you noticed by top employers. Here are some tips to help your Quality Assurance resume stand out:

   Highlight your technical skills and tools

Employers want to see the specific technical skills and tools you have used in your Quality Assurance roles. Instead of simply listing the skills, provide examples of how you used them to deliver results.

• Performed manual and automated testing using Selenium, Cypress, and Postman to ensure high-quality software releases
• Developed and executed test plans and test cases using JIRA and TestRail, resulting in a 25% reduction in bug leakage
• Collaborated with development teams to identify and troubleshoot defects using debugging tools like Chrome DevTools and Xcode

   Quantify your impact with metrics

Use numbers and metrics to show the impact of your work. This helps employers understand the value you can bring to their organization.

• Tested software applications to ensure quality
• Identified and reported bugs and defects

Instead, quantify your accomplishments like this:

• Executed 500+ test cases per release, ensuring 99% test coverage and reducing post-release defects by 40%
• Identified and reported 150+ high-priority bugs, collaborating with developers to resolve them before release deadlines

   Show your experience with different testing types

Quality Assurance involves various types of testing, such as functional, performance, usability, and security testing. Showcase your experience with different testing types to demonstrate your versatility.

• Conducted functional testing on web and mobile applications, ensuring features worked as expected across different devices and browsers
• Performed load and stress testing using JMeter to identify performance bottlenecks and optimize application speed
• Collaborated with UX designers to conduct usability testing, gathering user feedback to improve application design and user experience

   Demonstrate your problem-solving skills

Quality Assurance professionals need strong problem-solving skills to identify and troubleshoot issues. Use examples to show how you have used your problem-solving skills to deliver results.

Investigated and identified root cause of a critical production issue impacting 50,000+ users. Collaborated with development and operations teams to implement a hotfix within 24 hours, minimizing downtime and user impact.

This example shows how you used your problem-solving skills to quickly identify and resolve a critical issue, demonstrating your value to the organization.

   Tailor your resume to the job description

Customize your resume for each job application to highlight the skills and experience most relevant to that specific role. This shows employers that you have taken the time to understand their needs and how you can contribute to their team.

For example, if the job description emphasizes experience with agile methodologies, make sure to highlight your experience working in agile teams and participating in agile ceremonies like daily stand-ups and retrospectives.

• Collaborated with cross-functional agile teams to plan and execute testing activities in 2-week sprints
• Participated in daily stand-ups, sprint planning, and retrospectives to continuously improve quality and delivery speed

   Include relevant certifications and training

Quality Assurance professionals often pursue certifications and training to stay up-to-date with the latest tools and best practices. Including relevant certifications and training on your resume can help you stand out from other candidates.

• Certified Software Quality Analyst (CSQA) - International Software Testing Qualifications Board (ISTQB)
• Agile Testing Certification - Scrum Alliance
• Completed training on Selenium WebDriver and JMeter

These certifications and training demonstrate your commitment to your profession and your ability to apply industry-standard practices to your work.

Writing Your Quality Assurance Resume: Section By Section

  header, 1. put your name first and make it stand out.

Your name should be the most prominent element in your resume header. Use a larger font size than the rest of your contact details to make it pop.

Compare these two examples:

• John Smith, 123 Oak St, New York, NY 10001 | (555) 123-4567 | [email protected]

Instead, format your header like this:

• John Smith New York, NY | (555) 123-4567 | [email protected]

By putting your name on its own line in a larger font, it becomes the focal point and makes it easier for hiring managers to remember you.

2. Include essential contact details only

In your resume header, stick to the key details hiring managers need to contact you:

• Phone number
• Professional email address
• LinkedIn profile URL
• City and state of residence

Avoid listing your full mailing address, as it's no longer expected and takes up valuable space. And never include personal details like your date of birth, marital status, or headshot. Keep your header concise and professional.

John Smith Seattle, WA | (555) 123-4567 | [email protected] | linkedin.com/in/johnsmith

3. Tailor your header to the QA role

If you're applying for a specific QA position, consider tailoring your resume header to better align with the role. For example:

• John Smith Senior QA Engineer San Francisco, CA | (555) 123-4567 | [email protected]

By adding your current or desired job title that matches the role you're applying for, you quickly convey to employers that you're a relevant candidate. However, avoid listing multiple job titles or stuffing your header with keywords, as it can appear cluttered and spammy.

Keep your header tailored but concise, so hiring managers can easily see your fit for the QA job at hand.

  Summary

A resume summary for a Quality Assurance (QA) role is optional, but it can be a valuable addition if you want to provide context or highlight key skills and experiences that may not be immediately evident from the rest of your resume. As a QA professional, your summary should focus on your ability to ensure product quality, identify and report issues, and collaborate with cross-functional teams. Avoid using an objective statement, as it is outdated and does not provide value to the employer.

To learn how to write an effective resume summary for your Quality Assurance resume, or figure out if you need one, please read Quality Assurance Resume Summary Examples , or Quality Assurance Resume Objective Examples .

1. Highlight your QA expertise

In your summary, showcase your QA expertise by mentioning your experience with specific testing methodologies, tools, and processes. This helps employers quickly understand your background and how you can contribute to their organization.

For example:

• Experienced Quality Assurance professional with 5+ years of expertise in manual and automated testing, ensuring high-quality software releases.
• Detail-oriented QA specialist skilled in developing and executing test plans, identifying and reporting defects, and collaborating with development teams to deliver exceptional products.

2. Quantify your achievements

Whenever possible, use metrics to quantify your achievements and demonstrate your impact in previous roles. This helps employers understand the scale and significance of your contributions.

Avoid vague statements like:

• Improved software quality and reduced bugs.

Instead, provide specific numbers:

• Implemented a comprehensive testing strategy that reduced production defects by 35% and increased customer satisfaction ratings by 20%.

3. Tailor your summary to the job

While it's essential to highlight your overall QA experience, make sure to tailor your summary to the specific job you're applying for. Review the job description and identify the key skills and requirements the employer is looking for, then incorporate those into your summary.

Quality Assurance professional with 7+ years of experience in the e-commerce industry. Skilled in developing and executing comprehensive test plans, collaborating with cross-functional teams, and ensuring the delivery of high-quality, user-friendly web and mobile applications. Proven track record of reducing defect leakage by 30% and improving time-to-market by 20% through the implementation of efficient testing processes and automation frameworks.

  Experience

The work experience section is the heart of your resume. It's where you show the impact you've made at each company. Hiring managers and recruiters look to this section to see how your career has progressed and to find evidence that you're the best candidate for the job.

In this section, we'll break down exactly what to include in your work experience section, and share tips to make your experience stand out to employers.

1. Focus on your impact and results

It's not enough to simply list your day-to-day responsibilities in your work experience section. Employers want to see the impact you made and the results you achieved.

For each role, think about how you contributed to the success of projects, initiatives, or the company as a whole. Then, use metrics and data to quantify your impact wherever possible.

• Implemented new testing procedures which reduced defect rate by 25% and improved customer satisfaction scores by 15%
• Developed and executed test plans for new software releases, resulting in a 98% pass rate and on-time delivery for all major milestones
• Led a team of 5 QA analysts to thoroughly test new features, catching and documenting 150+ bugs before release

2. Highlight your QA expertise and technical skills

Quality assurance roles require a mix of technical know-how, problem-solving skills, and attention to detail. Make sure your work experience section showcases your expertise in these areas.

Mention the specific QA methodologies, tools, and technologies you've used. This shows employers you have the technical chops to excel in the role.

• Tested software for bugs and issues
• Worked with developers to improve quality

Instead, get specific about your QA expertise:

• Expertise in Agile testing methodologies, including Scrum and Kanban
• Proficient with test automation tools such as Selenium, Appium, and JMeter
• Skilled in writing detailed bug reports and test cases using Jira and TestRail

3. Show your career progression

Employers like to see candidates who have grown and taken on more responsibility throughout their career. If you've been promoted or taken on leadership roles, make sure to highlight that in your work experience section.

One way to show progression is by listing your roles in reverse-chronological order, with your most recent position first. For each company, start with your most recent title and then list any previous roles below.

QA Manager, Acme Inc. (2019-Present) - Manage a team of 8 QA analysts and oversee all testing activities for web and mobile apps - Collaborate with cross-functional teams to define and implement QA strategy - Improved test coverage by 30% and reduced escaped defects by 20% QA Analyst, Acme Inc. (2016-2019) - Developed and executed manual and automated test cases for new features and releases - Reported and tracked bugs using Jira and collaborated with dev team on fixes - Contributed to a 15% reduction in customer-reported issues

  Education

The education section of your resume is where you showcase your academic background and training. When applying for quality assurance roles, it's important to highlight relevant coursework, certifications, and degrees that demonstrate your knowledge and skills in this field. Here are some tips to help you craft an effective education section on your resume.

1. List your degrees in reverse chronological order

Start with your most recent degree and work backwards. Include the name of the institution, the degree earned, and the year of graduation.

If you have a degree in a field related to quality assurance, such as computer science, engineering, or business, make sure to highlight it. You can also include relevant coursework, such as software testing, quality management, or statistics.

Bachelor of Science in Computer Science University of California, Los Angeles Graduated: 2020 Relevant Coursework: Software Testing and Quality Assurance Database Management Systems Data Structures and Algorithms

If you have multiple degrees, consider listing only the most relevant one for the quality assurance role you're applying for. This helps keep your resume concise and focused.

2. Include relevant certifications

Certifications demonstrate your expertise and commitment to the field of quality assurance. If you have earned any certifications, such as Certified Software Quality Analyst (CSQA) or Certified Quality Engineer (CQE), include them in your education section.

List the name of the certification, the issuing organization, and the date of completion. If the certification required passing an exam or completing a certain number of hours of training, you can mention that as well.

Certified Software Quality Analyst (CSQA) American Society for Quality (ASQ) Completed: 2022 Passed comprehensive exam covering software testing, quality assurance, and quality management principles Completed 40 hours of training and hands-on projects

Only include certifications that are relevant to quality assurance and recognized in the industry. Avoid listing generic or outdated certifications that may not add value to your resume.

3. Highlight your technical skills

Quality assurance professionals often need to have a strong technical background, especially when working with software or technology products. Use your education section to showcase your technical skills and knowledge.

If you have taken courses or earned certifications in specific programming languages, tools, or methodologies, list them. This can include things like Java, Python, Selenium, Agile, or Six Sigma.

Associate's Degree in Information Technology Community College of Denver Graduated: 2018 Technical Skills: Programming Languages: Java, Python, C++ Testing Tools: Selenium, JUnit, TestNG Methodologies: Agile, Scrum, Waterfall

Be specific about your technical skills and how you acquired them. This helps employers understand the depth of your knowledge and how it can be applied to the quality assurance role.

4. Keep it brief if you're a senior professional

If you have several years of experience in quality assurance, your education section can be brief. List your degree, institution, and graduation year, but avoid going into detail about coursework or projects.

Master of Science in Engineering Stanford University Bachelor of Science in Computer Science University of Michigan

However, if your education is not directly related to quality assurance or is outdated, consider leaving it off your resume entirely. Your work experience and accomplishments will carry more weight.

• Associate's Degree in Liberal Arts Community College of Philadelphia Graduated: 1985

As a senior quality assurance professional, your education becomes less important than your work experience and accomplishments. Focus on highlighting your most impressive and relevant degrees or certifications.

Action Verbs For Quality Assurance Resumes

A big part of your career as a Quality Assurance professional is going to be in generating reports that identify vulnerabilities in software. Those reports should be data-driven, persuasive, and clear so that the myriad of stakeholders involved in the design of the application or software can act on it. In some ways, it’s very similar to how you write a resume. You choose a word that suggests the course of action in a descriptive way, include the supporting data, and don’t use seven words when you can use five. Clarity and impact are key!

• Systematized
• Demonstrated
• Facilitated
• Implemented

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Quality Assurance Resumes

Skills for quality assurance resumes.

As a Quality Assurance professional in the tech industry, the skill box is your best friend. You can quickly and easily tell employers which skills you can bring to bear and you can even point towards your forward thinking in a growing field (such as including machine learning tools). It’s also a simple and easy way to target your resume to the job listing. This puts you in a better position with ATS (applicant tracking system) filters. Remember that a skill in and of itself doesn’t create a robust picture of your abilities. As a Quality Assurance professional, you’re going to be expected to use data to make your argument. What better way to show you’re expert at this than having data driven bullet points on your resume?

• Quality Assurance
• Manual Testing
• Regression Testing
• Test Planning
• Test Automation
• Software Quality Assurance
• Software Testing
• Agile Methodologies
• Functional Testing

Quality Control

• Engineering
• Manufacturing
• Statistical Process Control (SPC)
• Failure Mode and Effects Analysis (FMEA)
• QA Engineering
• Good Manufacturing Practice (GMP)
• Quality Management

How To Write Your Skills Section On a Quality Assurance Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Quality Assurance Resumes

This word cloud highlights the important keywords that appear on Quality Assurance job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

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• • Designed and implemented a new automated testing framework, increasing test coverage by 40%.
• • Spearheaded the QA process for a major software release, resulting in a 30% decrease in post-launch critical issues.
• • Led a cross-functional team of 10 to establish formal QA processes in line with industry best practices, cutting down the overall testing cycle time by 25%.
• • Coordinated with clients, providing insightful QA services for new technologies, resulting in the successful onboarding of 4 key customers.
• • Delivered comprehensive training materials for QA practices, significantly enhancing the team's efficiency and expertise.
• • Successfully managed multiple product deployments into production, ensuring a 99.9% success rate on first attempt.
• • Developed and optimized test strategies for Amazon's e-commerce platform, contributing to a 20% reduction in critical bugs.
• • Managed the creation and execution of test documents, improving defect identification by 15%.
• • Implemented quality standards that improved product release efficiency by 18%.
• • Played a pivotal role in the rollout of a major feature update, which led to a 10% increase in user satisfaction.
• • Worked closely with development teams to align technical solutions with business needs, improving project outcomes.
• • Conducted in-depth analytics and product specification reviews, improving testing accuracy by 10%.
• • Led the testing efforts for new travel search features, directly contributing to a 5% growth in market share.
• • Collaborated with other departments to troubleshoot and resolve quality issues swiftly.
• • Authored detailed audit reports and quality documentation to enhance transparency and accountability within the QA team.

5 QA Manager Resume Examples & Guide for 2024

Your QA manager resume must highlight your expertise in quality assurance methodologies. Demonstrate an impeccable track record of implementing effective QA systems and processes. Showcase your leadership skills by detailing how you've successfully managed teams. Include metrics that reflect the positive impact of your QA initiatives on product quality and customer satisfaction.

All resume examples in this guide

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a QA manager, articulating your extensive experience in quality assurance while keeping your resume concise can be a significant challenge. Our guide will provide you with the techniques to efficiently present your achievements and skills, ensuring your resume stands out to potential employers.

• Defining the highlights of your qa manager career through your resume summary, objective, and experience.
• Real-world qa manager resume samples with best practices on how to stand out amongst the endless pile of candidate resumes.
• Most in-demand qa manager resume skills and certifications across the industry.
• Standardizing your resume layout, while maintaining your creativity and individuality.

If the qa manager resume isn't the right one for you, take a look at other related guides we have:

• Quality Control Inspector Resume Example
• Quality Assurance Specialist Resume Example
• Quality Assurance Technician Resume Example
• Quality Assurance Manager Resume Example
• Quality Supervisor Resume Example
• Quality Manager Resume Example
• Quality Consultant Resume Example
• Quality Control Specialist Resume Example
• Quality Auditor Resume Example
• Release Manager Resume Example

Creating the best qa manager resume format: four simple steps

The most appropriate qa manager resume format is defined by precision and a systematic approach. What is more, it should reflect upon how your application will be assessed by recruiters. That is why we've gathered four of the most vital elements to keep in mind when designing your resume:

• It's all about presenting how your experience or skills align with the job. Use the reverse-chronological resume format , if your expertise is relevant to the qa manager role. Otherwise, select the functional skill-based resume format or the hybrid resume format to shift the focus to your skill set.
• Resume header - make sure you've filled out all relevant (and correct) information, like your contact details and link to your portfolio.
• Resume length - unless you've over a decade of applicable expertise in the field, stick with a one-page resume format. If you'd like to present more of your professional experience, go up to two pages.
• Resume file - submit your qa manager resume in a PDF format to ensure all information stays in the same place.

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Mention specific courses or projects that are pertinent to the job you're applying for.

QA Manager resume sections to answer recruiters' checklists:

• Header to help recruiters quickly allocate your contact details and have a glimpse over your most recent portfolio of work
• Summary or objective to provide an overview of your career highlights, dreams, and goals
• Experience to align with job requirements and showcase your measurable impact and accomplishments
• Skills section/-s to pinpoint your full breadth of expertise and talents as a candidate for the QA Manager role
• Education and certifications sections to potentially fill in any gaps in your experience and show your commitment to the industry

What recruiters want to see on your resume:

• Demonstrated experience in developing and implementing comprehensive quality assurance processes and strategies
• Strong knowledge of QA methodologies, tools, and software testing lifecycle
• Proven ability to lead and manage QA teams effectively, including hiring, training, and performance management
• Experience with automated testing frameworks and continuous integration/deployment (CI/CD) pipelines
• Expertise in regulatory compliance and standards within the industry, such as ISO 9001 or industry-specific regulations

Defining your professional expertise in your qa manager resume work experience section

The work experience section, often the most detailed part of your resume , is where you discuss your past roles and achievements. To effectively list your experience, consider these four key tips:

• Align your expertise with the job requirements. It's vital to integrate keywords matching the job criteria to pass initial assessments;
• Show, don’t just tell. Quantify your responsibilities by stating your actual achievements in previous roles;
• Include measurable metrics. For instance, how did your performance impact the annual ROI?
• Highlight crucial industry skills. Mention both technological knowledge and interpersonal skills in this section.

These guidelines will help you craft an impressive qa manager resume work experience section that is bound to catch recruiters' attention.

• Led a team of 15 QA analysts in developing and implementing a comprehensive testing strategy for a new software release, resulting in a 30% decrease in post-launch bug reports.
• Orchestrated the successful transition to automated testing tools, ultimately increasing testing efficiency by 45% while maintaining a 99% test accuracy rate.
• Collaborated with cross-functional teams to integrate quality assurance processes into the early stages of product development, which slashed time-to-market by 20%.
• Revitalized underperforming QA department, increasing defect detection rates by 55% within the first year through the implementation of agile testing methodologies.
• Managed and mentored a team of 20 QA professionals, fostering a culture of continuous improvement that led to a sustained performance increase.
• Negotiated and managed software quality control contracts, saving the company over $200,000 annually while improving service quality.
• Initiated a Quality Management System overhaul that aligned with ISO 9001:2015 standards, drastically improving audit performance.
• Drove the integration of user experience testing into the QA process, which increased customer satisfaction scores by 40%.
• Pioneered a risk-based prioritization framework which reduced critical bug occurrences by 60% during high-volume production phases.
• Spearheaded a multinational QA team in the rollout of a global ERP system, ensuring compliance across 4 continents and 12 time zones.
• Executed a department-wide upskilling initiative to improve QA methodologies, ultimately lifting team performance metrics by an average of 35%.
• Championed a cross-departmental bug tracking system that led to the early detection and resolution of defects.
• Developed a defect containment strategy that saw a 25% reduction in production defects, enhancing overall product reliability.
• Designed and implemented a custom automated testing framework tailored to the company's products, yielding a 100% coverage rate for critical functionalities.
• Conducted comprehensive market research to keep the QA strategies aligned with industry best practices, positioning the company ahead of competitors.
• Managed a distributed QA team through a major version release which doubled the user base from 500,000 to over 1 million.
• Implemented a continuous integration and testing pipeline that cut down release cycles from 4 weeks to 1 week.
• Conducted quarterly QA workshops and seminars, empowering the team with the latest techniques in automated and manual testing procedures.
• Piloted a specialized QA task force addressing high-impact defects, which bolstered system stability by 70%.
• Orchestrated the QA testing efforts for a high-profile merger, ensuring seamless integration of complex systems from both companies.
• Innovated a company-wide quality KPI dashboard providing real-time data to stakeholders, honing the decision-making process.
• Led the quality assurance team in adopting DevOps practices, reducing the software deployment time by 50% while increasing deployment frequency.
• Served as the critical communication liaison between the QA team and senior management, delivering monthly performance reports that highlighted key successes and areas for improvement.
• Negotiated with third-party vendors to incorporate their testing tools into our processes, which enhanced the team's testing capabilities.

Quantifying impact on your resume

• Included percentage improvements in product quality metrics over a specific period.
• Detailed the number of product releases successfully managed and any reduction in release cycle times.
• Quantified the scale of testing efforts by noting the total number of test cases developed and executed.
• Highlighted cost savings achieved through process improvements or tool implementations in dollar figures.
• Described the increase in team productivity or efficiency with a percentage to showcase leadership impact.
• Outlined the growth in the QA team size or skills under management to demonstrate leadership and expansion capability.
• Reported the decrease in customer-reported issues post-release by providing comparative figures.
• Mentioned specific tools or technologies implemented that led to measurable process enhancements.

Action verbs for your qa manager resume

QA Manager resume without experience: a walk-through guide

If you don't happen to have any relevant experience yet, you can substitute this with:

• Short-term gigs and stunts - like month-long internships, that you have done during your university days
• Contract work - be specific about the relevance and outcomes of each role you include
• Resume format that prioritizes your skills - the functional-skill-based format or hybrid format could work
• Research roles - feature those especially prominently if you've participated in a noteworthy project or your role was of utmost importance to the project's success.

Recommended reads:

• How To List Certifications On A Resume (Examples Included)
• How to List Expected Graduation Date on Your Resume

Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.

Shining a light on your qa manager hard skills and soft skills

To win recruiters over, you must really have a breadth of skill set presented and supported within your qa manager resume.

On hiring managers' checklists, you'd initially discover hard or technical skills. Those are the technology (and software) that help you perform on the job. Hard skills are easy to quantify via your education, certificates, and on-the-job success.

Another main criterion recruiters are always assessing your qa manager resume on is soft skills. That is your ability to communicate, adapt, and grow in new environments. Soft skills are a bit harder to measure, as they are gained both thanks to your personal and professional experience.

Showcase you have the ideal skill set for the role by:

• Dedicating both a skills box (for your technical capabilities) and an achievements or strengths section (to detail your personal skills).
• When listing your skills, be specific about your hard skills (name the precise technology you're able to use) and soft skills (aim to always demonstrate what the outcomes were).
• Avoid listing overused cliches in the skills section (e.g. Microsoft Office and Communication), unless they're otherwise specified as prominent for the role.
• Select up to ten skills which should be defined via various sections in your resume skills sidebar (e.g. a technical skills box, industry expertise box with sliders, strengths section with bullets).

Spice up your resume with leading technical and people skills, that'd help you get noticed by recruiters.

Top skills for your qa manager resume:

Test Automation

Software Development Life Cycle (SDLC)

Quality Assurance Methodologies

Test Plan Development

Defect Tracking

Performance Testing

Security Testing

Continuous Integration/Continuous Deployment (CI/CD)

Agile and Scrum Methodologies

Test Case Management

Communication

Problem Solving

Critical Thinking

Team Management

Decision Making

Adaptability

Time Management

Attention to Detail

Influencing Skills

If you happen to have plenty of certificates, select the ones that are most applicable and sought-after across the industry. Organize them by relevance to the role you're applying for.

Listing your education and certifications on your qa manager resume

Don't underestimate the importance of your resume education section . As it may hint at various skills (and experience) that are relevant to the job. When writing your education section:

• Include only higher education degrees with information about the institution and start/end dates
• If you're in the process of obtaining your degree, include your expected graduation date
• Consider leaving off degrees that aren't relevant to the job or industry
• Write a description of your education if it presents you with an opportunity to further showcase your achievements in a more research-focused environment

When describing your certifications on your resume, always consider their relevancy to the role. Use the same format to describe them as you would for your education. If you're wondering what the best certificates out there are for qa manager roles, check out the list below.

The top 5 certifications for your qa manager resume:

• Certified Manager of Quality/Organizational Excellence (CMQ/OE) - American Society for Quality (ASQ)
• Certified Software Quality Engineer (CSQE) - American Society for Quality (ASQ)
• Professional Scrum Master (PSM) - Scrum.org
• Certified Quality Improvement Associate (CQIA) - American Society for Quality (ASQ)
• ISO 9001:2015 Certified Lead Auditor - Exemplar Global or other accredited certification bodies

If you failed to obtain one of the certificates, as listed in the requirements, but decide to include it on your resume, make sure to include a note somewhere that you have the "relevant training, but are planning to re-take the exams". Support this statement with the actual date you're planning to be re-examined. Always be honest on your resume.

• How to List Continuing Education on Your Resume

Should you write a resume summary or an objective?

No need to research social media or ask ChatGPT to find out if the summary or objective is right for your qa manager resume.

• Experienced candidates always tend to go for resume summaries. The summary is a three to five sentence long paragraph that narrates your career highlights and aligns your experience to the role. In it you can add your top skills and career achievements that are most impressive.
• Junior professionals or those making a career change, should write a resume objective. These shouldn't be longer than five sentences and should detail your career goals . Basically, how you see yourself growing in the current position and how would your experience or skill set could help out your potential employers.

Think of both the resume summary and objective as your opportunity to put your best foot forward - from the get go - answering job requirements with skills.

Use the below real-world qa manager professional statements as inspiration for writing your resume summary or objective.

Resume summaries for a qa manager job

• Seasoned QA Manager with over a decade of experience leading cross-functional teams in the fast-paced tech industry. Proficient in Agile methodologies and wield an excellent record of reducing defects by 45% in the previous role. Spearheaded the successful deployment of a quality-driven development strategy in a multinational software firm.
• Veteran quality assurance specialist with 15 years of expertise managing rigorous testing protocols within the pharmaceutical sector. Exceptional command of FDA regulations, ISO standards, and lean manufacturing practices, having driven a 30% increase in compliance adherence for a top-tier pharmaceutical company.
• A dynamic professional poised to transfer 7 years of project management experience in construction into a quality-centric career. Exhibiting an adept understanding of quality control standards and project lifecycle management, compelled by a drive to excel in implementing meticulous QA processes in a technology-focused environment.
• Accomplished financial auditor aiming to pivot to a QA Manager role, armed with 8 years of comprehensive experience in risk analysis and mitigation strategies. With a keen eye for detail and a strong grasp of statistical quality control techniques, ready to ensure superior software product quality and integrity.
• Avid, results-oriented individual eager to dive into a quality assurance management career, bringing forth a robust academic background in software engineering coupled with an unyielding dedication to mastering testing methodologies and quality systems in a challenging new industry.
• Highly motivated graduate with a Bachelor's in Information Technology, enthusiastic about beginning a career journey in QA management. Ready to nurture a profound understanding of automated testing tools and quality improvement processes, aiming to contribute a fresh perspective and vigor in achieving excellence in quality standards.

Other qa manager resume sections to support your expertise and skills

Recruiters are always on the lookout for that qa manager candidate who brings about even more value to the role.

This can be either via their personality or additional accreditations they have across the industry.

Add to your resume any of the four sections that fit your profile:

• Projects for your most impressive, cutting-edge work;
• Awards or recognitions that matter the most;
• Publications further building up your professional portfolio and accreditations;
• Hobbies and interests to feature the literature you read, how you spend your time outside of work, and other personality traits you deem may help you stand out .

Key takeaways

• The layout of your resume should take into consideration your professional background while integrating vital sections and design elements;
• Highlight your most pertinent achievements for the role all through different sections;
• Be very specific when selecting your certifications, hard skills, and soft skills to showcase the best of your talents;
• Include within the top one-third of your qa manager resume a header and summary to help recruiters understand your experience and allocate your contact details. A skills box is optional, but it will help you align your expertise with the role;
• Detail the full extent of your professional experience with specific bullets that focus on tasks, actions, and outcomes.

Looking to build your own QA Manager resume?

• Resume Examples

Does A Resume Need A Cover Letter

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QA Manager resume example

Have you got the leadership and technical skills to oversee the QA department?

If so, you could be in high demand right now. But in order to land the role, you need a top-quality resume that’s going to pass the test.

To help you with your application, we’ve created this guide. Check out all our top tips below, along with a handy Quality Assurance Manager resume example.

Resume templates 

QA Manager Resume Example

This example QA Manager resume is well-structured to provide a pleasant reading experience for recruiters, and contains all of the crucial information they want to see.

The rest of the guide will show you exactly how you can achieve this in your own resume.

QA Manager resume layout and format

The format and layout of your resume can make or break its success.

Sure, it’s great to pack your resume with lots of impressive skills and knowledge, but if the page is not structured clearly, hiring managers will struggle to find the important stuff!

Above all, your resume should be easy-to-read and professional looking.

Follow these formatting tips to get noticed.

Formatting your resume

• Length: Attention spans in recruitment are notoriously short, so keep your resume short and sweet. There’s no exact rule for resume length, but aim for 2 pages or less if you want to ensure yours gets read in full.
• Font & readability : The key to a good resume is readability. To make your resume easy to read, use a clear and uncomplicated font, and break up the text with bullet points and short paragraphs.
• Layout & Structure: A visually appealing resume is important, but don’t forget about functionality. To ensure a functional design, use bold headings and borders to organize the page into clear sections.
• Photos: While adding a photo to your resume is not mandatory in the USA, it can be beneficial if you are applying to organizations in creative industries.

Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our quick-and-easy Resume Builder and use one of their eye-catching resume templates.

Resume layout

Divide the page into these sections when you write your own resume .

• Name and contact details – Simply state who you are, and how to get in touch with you.
• Resume summary – An introductory paragraph at the very top of your resume which summarizes your skills, experience and suitability for your target jobs.
• Core skills section – A bullet-pointed list of your skills that relate most to your target jobs.
• Work experience – A list of your current and previous jobs, including all of your responsibilities and achievements.
• Education – A section that showcases all of your education and academic achievements.
• Additional info (optional) – Here you can add an extra section for things like hobbies and interests, or anything else that might be relevant to your target jobs.

Here’s what to include in each part of your resume.

Contact Details

Add your name and contact details to the header of your resume, so that anybody reading can easily see how to contact you.

• Name and profession title
• Cell phone number – or any number you are easily reachable on
• Location – Add your local area such as Washington or San Diego – not your full address as that will take up too much space.
• Email address – Use a professional looking address.

You can add a link to your LinkedIn profile if you have one – you do not need to include personal details like date of birth or religion.

QA Manager Resume Summary

Grab the attention of recruiters right away by including a compelling summary at the top of your resume that summarizes your most valuable skills and experience.

This brief yet impactful section enables you to demonstrate why you’re the best candidate for the job and convince recruiters to keep reading.

How to create a resume summary that will excite recruiters:

• Keep it short: Attention spans are short in the job market, so keep your summary brief and high-level at around 4-7 lines – This is just enough to catch the eye of rushed hiring managers.
• Tailor to target jobs: Tailor your resume to your target jobs by studying the job description and adding as many matching skills as you can.
• Avoid using cliches: Recruiters always see cringey cliches like “ hardworking guru who works well in a team or individually ” – they don’t mean much to anyone, so focus your summary on tangible skills and experience.

QA Manager resume summary example

What to include in your qa manager resume summary.

• Summary of your experience: Summarize the type of work you have done in the past and the benefits you have delivered for the organizations you worked at.
• Relevant skills: Include your skills which are hyper relevant to Quality Assurance Manager jobs to instantly show your suitability.
• Qualifications: Mention any QA Manager qualifications that are important to your profession in the summary briefly, to show you are qualified to carry out the role.

Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our quick-and-easy Resume Builder . All written by recruitment experts and easily tailored to suit your unique skillset and style.

Core skills section

Underneath your summary, write a core skills section to make your most relevant skills jump off the page at readers.

It should be made up of 2-3 columns of bullet points of your relevant skills.

Before you do this, look over the job description and make a list of any specific skills, specialisms or knowledge required.

Then, make sure to use your findings in your list. This will paint you as the perfect match for the role.

Best skills for your QA Manager resume

Quality Management Systems (QMS) – Implementing and managing quality management systems, such as ISO 9001, to ensure compliance with quality standards, regulations, and industry best practices.

Process Improvement – Identifying process inefficiencies, developing improvement strategies, and implementing quality initiatives to enhance operational effectiveness, reduce defects, and increase customer satisfaction.

Quality Auditing – Conducting internal and external audits to assess compliance with quality standards, identify non-conformities, and recommend corrective actions to maintain and improve quality performance.

Statistical Analysis – Utilizing statistical tools and methods, such as Six Sigma, to analyze data, identify trends, and make data-driven decisions for process improvement and defect reduction.

Root Cause Analysis – Utilizing knowledge of root cause analysis techniques, such as 5 Whys or Fishbone Diagrams, to identify the underlying causes of quality issues and develop effective corrective and preventive actions.

Risk Assessment and Management – Identifying and assessing quality risks, developing risk mitigation strategies, and implementing preventive measures to ensure product and process quality.

Regulatory Compliance – Utilizing knowledge of regulatory requirements and standards applicable to the industry, such as FDA regulations for food or pharmaceuticals, to ensure compliance in all quality processes and documentation.

Supplier Quality Management – Evaluating and selecting suppliers, conducting supplier audits, and managing supplier performance to ensure the delivery of high-quality materials and services.

Quality Training and Education – Developing and delivering quality training programs to employees, promoting a culture of quality awareness and continuous improvement throughout the organization.

Documentation and Reporting – Maintaining comprehensive documentation of quality procedures, test plans, and reports, as well as generating regular quality metrics and reports for management review.

Quick tip: Our quick-and-easy Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.

Work experience

So, you’ve grabbed the recruiters’ attention with your summary, now it’s time to show them what you’re really capable of in your work experience section.

List your previous jobs from current to oldest, showing off the impact you made at each organization.

If you have tons of experience, you should just list the most recent an relevant jobs – but if you have little or no experience, add it all and even consider putting in voluntary work.

Structuring your jobs

You probably do a lot in your job, so its vital to break all of that information down into a good structure.

Structure your jobs as follows to make it easy for recruiters to skim through and pinpoint the essential info.

Job outline

Start with a 1-2 sentence outline of the role, summarizing what the goal of your position was, who you reported to (or managed) and the type of organization you worked for.

Key responsibilities

Then delve into the detail of your job by listing out easy-to-read bullet points which show how you apply your skills in the workplace.

Tailor these bullet points to focus on the skills and knowledge that are required in the jobs you are applying for.

Key achievements

Finish each role by highlighting some impressive achievements you made whilst in the role.

Anything that benefited the employer can be included from making financial savings, to winning new customers.

Quantify your achievements with facts and figures if you can, e.g. “reduced call wait time by 10%”

Example job for QA Manager resume

Manage quality assurance activities at a leading confectionary factory in Tulsa, overseeing the quality of over 50 different products from raw materials to finished goods.

Key Responsibilities

• Recruit, train, and mentor a team of 20 quality control technicians
• Establish and enforce quality assurance processes, including inspection procedures, testing protocols, and documentation standards
• Conduct regular audits and inspections to verify adherence to quality standards
• Collaborate with cross-functional teams to identify and address quality issues, implementing corrective and preventive actions

Quick tip: Create impressive job descriptions easily in our quick-and-easy Resume Builder by adding pre-written job phrases for every industry and career stage.

Education section

Towards the bottom of your resume, add your education section.

Here you should list your professional qualifications and academic record, such as high school diplomas or college degrees.

If you have lots of work experience, you can keep this section brief (because recruiters will be more interested in your career. If you have little/no experience then you should bulk this section up with plenty of detail.

Additional information

If you have anything else to add which is relevant to the jobs you are applying for, the additional info section is the place to add it.

Perhaps you have a hobby which involves relevant skills, or maybe you have some awards or publications worth mentioning.

Writing your own winning QA Manager resume

Crafting a strong Quality Assurance Manager resume can be a daunting task, but implementing the steps outlined above will significantly increase your chances of securing multiple interview opportunities.

Good luck with your job search!

Quality Assurance Manager Resume Samples

Quality assurance managers strive to establish quality standards and procedures and also monitor constantly that the produced goods/service meet the agreed targets. While the exact job description may vary depending on the type of industry, the following are the general job tasks associated with this job post – devising procedures for inspection, reporting on quality issues , monitoring all operations, supervising and guiding inspectors, assuring reliability, reporting of malfunctions, reviewing current standards, keeping record of quality reports , making on-site inspection and reporting about the same to the external quality assurance officers.

The key skills expected by the employers include – thorough knowledge of QA methodologies and standards, excellent numerical abilities, good knowledge of MS Office, understanding of statistical methods and data analysis, outstanding communication and leadership skills. An HND or a college degree in any area is acceptable for entering into this profession; however, employers additionally prefer to see certification in Quality control on the Quality Assurance Manager Resume .

• Resume Samples
• Engineering
• Quality Assurance Manager

Quality Assurance Manager Resume

Summary : An exceptional Senior Quality Assurance Manager who has over 7 years of experience in quality control, ability to handle quality assurance and quality of system compliance with the work, excellent time management skills to meet strict deadlines. Excellent written and verbal communication skills and committed dedication to continuous improvement initiatives. To work in an established company and apply all my knowledge and experience for the growth of the organization.

Skills : Good Manufacturing Practices, Quality Assurance, Quality Control, Pharmaceutical Industry, Cosmetic Industry, Regulatory Compliance, Regulatory Compliance, Quality Audits

Description :

• Introduced procedure models with a management style based on leadership and participation.
• Achieved that the improvement projects are part of the normal activity all the staff.
• Lead the definition, introduction, and suitability of the quality management that assures the introduction of the quality policy and the achievement of quality goals.
• Watched over, from the reception of raw material, until the shipping of our materials in order our products as processes comply with the rules of reference ISO:9001 and BRC, as well as with the regulations and food law.
• Proposed, together with the person responsible for the quality of the group preventive quality procedures for the product and quality system.
• Audited the quality system and BRC in order to guarantee its correct application and continuous improvement.
• Carried out internal audits and lead the external ones with the appropriate frequency.
• Asked the manager, commercial or technical that creates the claim, the compliance of the PGC-130, indicating if it is originated by the client or internally.

Technical Support/Quality Assurance Manager Resume

Headline : Technical Support/Quality Assurance Manager with 6 years working in the Biotech and Pharmaceutical Industries. Looking to obtain a position that can utilize my technical and leadership skills. Extensive experience ensuring quality in regulated manufacturing environments for medical devices and pharmaceutical products. Well-developed skills in both Quality Assurance and Quality Control systems working with regulatory agencies such as FDA, AVISA, and MHRA. Inherent ability to interpret and explain analytical technical documents, compendia requirements, and regulatory body documents.

Skills : Livelink, Trackwise, Phoenix, Athena, MFG/Pro-, STARMLIMS, EGate- Personal Performance Assessments, Merit Increases, Bonuses Microsoft Office -Access, Excel, PowerPoint, MS Word, And Visio

• Responsible for management of the following departments: QA supplier management group, QA incoming inspection group, QA particulate analysis group, and QA engineering group-sampling plans, quality technical agreements, risk analysis, process trending manager of higher or same level management/directors staff members.
• Reviewed and ensured that quality system processes and procedures were in compliance with all required standards and corporate policies.
• Provided leadership and training on the quality management system to direct managers and staff.
• Responsible for presenting and elaborating of all departmental procedures and associated documentation during FDA, MHRA, Anvisa, Canada, China, Japan regulatory audits.
• Led regulatory inspections, including tour of the facility, when senior management was not available.
• Transferred and implemented new material, chemical, and API incoming specifications.
• Presented metrics to senior management and colleagues on a quarterly basis.
• Coordinated validation activities with suppliers and validation department on various testing equipment such as Zwick material and component testing equipment and optical gagging product, smart scope multisensory dimension measuring system.
• Management of retain and reserve sample program including annual visual inspection for all drug product.

Corporate Quality Assurance Manager Resume

Summary : Extremely versatile Corporate Quality Assurance Manager experienced in Production/Warehousing/Logistics/Quality Assurance positions. Reliable in leadership roles and can be depended upon to accomplish any task. My objective is to obtain employment with a reputable company, wherein I can secure a busy and challenging position that will allow me to continue to work with the same integrity, dependability, and enthusiasm I am accustomed to.

Skills : Microsoft Word, 65 Wpm, Microsoft Excel, Windows 98/Office 2000, Data Entry/Ten-Key, PowerPoint, Basic Math, Basic English, Business Communications

• Performing regular internal facility audits utilizing state and company required audit tools with immediate notifications of results.
• Tracking all facility policy, procedure and contractual changes against the approved audit instrument, updating it as needed, as well as tracking all periodic quality assurance reports required by CCA's corporate office.
• Monitoring facility compliance to ensure zero tolerance towards all forms of sexual abuse and sexual harassment in preventing, detecting, and responding to such conduct in accordance with pre-federal guidelines.
• Ensuring the facility continues to run consistent with policy and procedure and contract requirements.
• Monitoring, tracking and making recommendations for all TDOC and CCA policy reviews.
• Thoroughly reviewing findings and assigning responsibility for correcting deficiencies noted in audits, tracking all audit deviations and corrective action plans for timeliness to review and comment prior to sending to senior managers.
• Making recommendations to department heads for policy and procedure changes that will increase the effectiveness and efficiency of the facility.
• Educating and train management staff on audit standards and practices, also to ensure an understanding of corrective actions plans from audit outcomes are monitored, measurable, specific and long term.
• Entering the required reports (audits, monthly security inspections, ACI health care outcome measures) into the Steton software program.

Regional Food Safety And Quality Assurance Manager Resume

Summary : Regional food safety and quality assurance manager with 7 years of food safety and quality experience. Development and implementation of QA/QC and regulatory compliance programs including evaluation, revision, and training. 

Skills : Management, Microsoft Office, Quality Assurance, Training & Development, Customer Service

• Responsible for QA/QC program development and execution management and supported the development and implementation of process and quality systems with respect to food safety, GMPs, SOPs, SSOPs, and HACCP.
• Assured compliance to all regulatory requirements, including local health dept., FDA, USDA, Silliker, and customer food safety audits.
• Conducted in-house plant inspections to assure compliance to all quality programs and processes.
• Maintained compliance with SSOPs including daily sanitation of processing rooms and equipment, pre-operational sanitation check, and operational sanitation programs.
• Collaborated with operations, product development, and sales for continuous improvement in the quality and reliability of the finished product in order to meet customer expectations.
• Participated in the development, evaluation, and revision of the plant's emergency response plan.
• Managed training, disciplinary actions, and annual reviews with a focus on talent development and performance management.
• Provided training to plant quality and operations teams on relevant topics: GMPs, SOPs, SSOPs, HACCP.

Senior Software Quality Assurance Manager Resume

Summary : Senior Software Quality Assurance Manager with a strong understanding of QA fundamentals, process improvements, problem-solving, and proven ability to lead technical teams. Proven leader with exceptional organization, communication, and relationships with a passion for quality. To obtain a job where my experience with problem-solving, quality control, continuous improvement, and problem management can be used to improve quality and profitability within a company.

Skills : Oracle, DB2 UDB, Unix, Linux, Windows, Java, JavaScript, HTML, XML Other Products: SoapUI, PLSQL Developer, Jira, Confluence, Vantive, Silk, Rational ClearQuest

• Overseeing a team of 8 engineers working in an agile environment.
• Enabling team success through advocacy, facilitation, and removing roadblocks.
• Monitoring the defect tracking system, assigning, and escalating defects as necessary.
• Communicating QA metrics, test results, concerns, and project status to the engineering management team and other stakeholders in a timely manner.
• Working closely with development, product management, and technical support to ensure that the quality objectives of all projects are met within schedule constraints.
• Creating each team members short and long term goals to allow them to succeed and progress.
• Recruiting, interviewing, hiring, and mentoring/coaching the quality assurance team members to meet business objectives.
• Exercising good planning and problem-solving skills while working in a fast-paced environment.
• Leading QA engineer group lead within the team, providing mentoring and acting as an escalation point.
• Acted as a positive change agent within a group that resulted in dramatically improved quality and customer satisfaction, rebuilding the customer's trust in our product.

Junior Quality Assurance Manager Resume

Objective : An experienced Junior Quality Assurance Manager with the ability to initiate/manage cross-functional teams and multi-disciplinary projects to meet organizational goals and objectives. Analytical thinking, decision making and problem-solving/ conflict resolution and strong quality assurance experience. Excellent personal communication excellent leadership and coaching project management: influencing, leading, negotiating and delegating abilities adaptability and tolerant to stressed situations.

Skills : ALM/QC, SQL, Microsoft Office, SDLC, Team Management, Meeting Facilitation, Foreign Exchange Processing, JIRA, PMUWS, Budget Management

• Developed, administered and maintained quality assurance procedures and activities required to ensure that the company's products conform to approved data and are in compliance with all FAA, company and customer requirements.
• Oversaw quality control and inspection procedures regarding the inspection, control, identification, and handling of parts from receipt to shipment.
• Responsible for ensuring a robust quality system and adequate resources for an efficient and effective program.
• Responsible for training employees in accordance with AS9100, customer and regulatory requirements.
• Assisted in the development of quality requirements in support of new product development including quality planning, test requirements, inspection methods, NDT methods, etc.
• Worked closely with engineering to ensure that final designs are developed with appropriate quality oversight to ensure final product conformance to engineering intent and all airworthiness requirements.
• Reviewed customer contractual requirements to ensure company compliance and correct and accurate implementation.
• Managed all aspects of quality issues that require customer interface, root cause analysis, corrective action and any coordination with regulatory entities.

Regional Quality Assurance Manager Resume

Objective : A motivated and qualified Quality Assurance Manager / Lead Engineer offering extensive experience in quality assurance, logistics, mechanics, training regulations, process implementation, problem-solving, and administration. A highly experienced and educated person offering over twenty-two years of effective managerial and logistics expertise. Dedicated, dependable, disciplined, and focused. Values hard work and am very meticulous in my proficiency. An experienced manager with excellent client and project management skills.

Skills : Microsoft Suite, Calibration Tools, Experienced In Microsoft Office Familiar With Excel, AS 400, And Powerpoint. Excellent Verbal And Written Communication

• Managed overall quality systems including quality engineering, quality inspection, NDI, calibration, DSQR, audits, and corrective action system and served as chief quality customer liaison.
• Managed the company's quality resources to reduce defects and improve overall quality measurement, to guarantee elicitation and completion of work prior to shipment of the winglet.
• Directed ISO, AS9100, NADCAP, and other quality compliance certifications required by customers and/or government agencies, and leads and participates in compliance audits.
• Communicated and corresponded with customers, suppliers, employees, and management within the company regarding quality issues, problems, and complaints.
• Managed quality audit program including external and internal audits, corrective actions and follow up.
• Ensured suppliers are adhering to purchase order and quality provision requirements.
• Organized meetings with suppliers to obtain cause and corrective actions reports as applicable.
• Identified and resolved manufacturing problems that affect the quality and assisted manufacturing and quality engineering personnel with the interpretation of complex part prints and specifications.

Branch Quality Assurance Manager Resume

Headline : Self-motivated and results-oriented Production Manager / Quality Assurance Manager with a proven track record of implementing and managing quality systems. Experience with regulated and non-regulated products from design to customer delivery. Respected by colleagues from all levels and functions in the organization for technical mastery and the ability to build effective cross-functional teams that deliver actionable systemic improvement plans.

Skills : Quality System Management, CGMP, ISO 17025, ICH, Auditing, Leadership, Team Building, Investigations, CAPAs

• Leading team of QA specialists to implement and manage quality assurance and food safety systems for three plants encompassing dry blends, liquids, spray dry and capsule operations.
• Providing QA training and coaching to the organization to support compliance with FDA regulations and SQF requirements.
• Leading cross-functional teams to resolve customer complaint issues by ensuring CAPAs are systemic in nature and eliminating the root cause.
• Leading internal auditing program and associated training to drive compliance with SOPs.
• Providing coaching to personnel for understanding and resolution of observations.
• Reviewing and approving proposed CAPAs to ensure delivery of robust systemic corrections.
• Implementing an electronic complaint portal and established system reporting metrics.
• Providing coaching to cross-functional teams on the complaints system, investigation techniques, root cause analysis and development of corrective and preventive action plans.

Lab/Quality Assurance Manager Resume

Headline : As a Lab/Quality Assurance Manager, oversee the statutory and regulatory compliance and quality management system dedicated to achieving the highest level of customer satisfaction, product quality, and process reliability to meet customer requirements and continually return a positive customer experience. Achieved acceptance of quality management system (QMS) policies and procedures by Federal Regulators and DCMA. Managed QMS records control, document control, calibration, CAPA, root cause analysis and MRB processes.

Skills : Team Building, Supervision, Inspections, Risk Management, Proposals, Estimates, Design Reviews, Blueprints, Conflict Resolution, Project Records, Negotiated Costs

• Responsible for the quality management systems and QA personnel at eight Wabtec global services field locations in the U.S.
• Collected and reported the cost of poor quality metrics for analysis of scrap costs, rework costs, supplier reject costs and process improvement.
• Provided guidance and mentoring for nonconforming material and process corrective actions for root cause and preventative action planning and implementation.
• Addressed customer issued concerns for corrective and preventative actions.
• Developed and implemented a formal quality system manual that aligned and supported requirements defined by Wabtec global services corporate and by AAR M-1003.
• Implemented project management tools to assist in establishing effective communication of customer requirements to Wabtec global services personnel.
• Skills used project management skills for improving the internal communication of customer requirements.
• Developed and initiated programs and procedures to ensure product quality.

Headline : Site Quality Assurance Manager with 5 years of experience in Quality Assurance inspections that consistently exceed customer standards and specifications. Calibration and validations of equipment in functional, security, compatibility and user acceptance testing. Hardworking, flexible schedule with a willingness to work long hours, focused on meeting deadlines and exceeding expectations. Conducting testing systems and setting up in an extensive production working environment experience with clients and implementing standard quality assurance processes.

Skills : Experienced In Microsoft Office Familiar With Excel, AS 400, And Powerpoint. Excellent Verbal And Written Communication

• Discarded and rejected products, materials and equipment that did not meet specifications.
• Determined adjustment and certification methods, formulas, and measuring instruments required based on customer specification requirements are met to standards recorded inspection and test data such as weights, temperatures, grades, and quantities inspected and graded.
• Monitored production operations for compliance with specifications and promptly reported defects.
• Collected samples during production and tested randomly to determine in-process product quality.
• Presented clear, organized data in graphs, charts, tables, and written reports.
• Recorded defects and coordinated issue resolution with the development team and functional leads.
• Inspected and packaged products meticulously according to manufacturing specifications.
• Inspected outbound shipments and conducted random sampling to ensure product quality.
• Performed preliminary, in progress, hidden damage and final product inspections.

Table of Contents

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• Career Blog

5 Best Quality Assurance Resume Examples for 2024

A quality assurance resume is a critical document that highlights a candidate’s skills, achievements, and experience in the field. This document is the first point of contact between the candidate and the hiring manager, and it could make or break the candidate’s chances of securing an interview.

Overview of the five samples

The article will feature five quality assurance resume samples that demonstrate the diversity and range of styles, formats, and designs that can make a QA resume stand out. Each sample will be accompanied by a detailed analysis outlining its strengths, weaknesses, and key takeaways. The goal is to provide readers with the knowledge and insights they need to create a standout quality assurance resume.

Understanding Quality Assurance

Quality assurance is an essential component of any industry, working towards ensuring that the products and services provided meet or exceed customer expectations.

A. Definition of Quality Assurance

Quality assurance refers to the process of ensuring that the product or service provided meets the predetermined specifications and quality standards. This process involves various activities, such as testing, inspection, and auditing, ensuring that the product or service is error-free, functional, reliable, and safe for use.

B. Role of Quality Assurance in Different Industries

Quality assurance plays a vital role across various industries, including manufacturing, healthcare, IT, and food processing, among others. In manufacturing, quality assurance ensures that the products meet the required specifications, are durable, and safe for use. In healthcare, quality assurance focuses on ensuring that the medical services provided are safe, efficient, and effective. In IT, quality assurance ensures that software applications are bug-free and operate correctly. In the food industry, quality assurance ensures that the products are safe to consume and meet regulatory standards.

C. Key Skills and Qualifications Required for a Quality Assurance Job

To excel in a quality assurance role, one requires specific skills and qualifications. Essential skills for a quality assurance job include attention to detail, analytical skills, communication skills, teamwork, problem-solving skills, and a self-starter mentality. In terms of qualifications, a degree in engineering, science, or any related field is often required, while some employers may accept candidates with relevant work experience.

Other qualifications sought after in the quality assurance field include certification from recognized bodies such as the American Society for Quality (ASQ). Such certifications not only ensure that the candidate is qualified for the job, but they also demonstrate a willingness to continue learning and improving skills.

A career in quality assurance requires dedication, attention to detail, and continuous learning to stay up to date with the latest technologies and quality standards.

Choosing the Right Format for Your QA Resume

When crafting your quality assurance (QA) resume, it’s essential to choose the right format that highlights your skills and experience. Here are the most popular resume formats for QA and their pros and cons:

A. Popular Resume Formats for Quality Assurance

Chronological Resume Format – This format lists your work experience in reverse chronological order. It’s the most common format and presents your career timeline in an organized way.

Functional Resume Format – This format focuses on your skills and accomplishments rather than your work history. It’s ideal if you have gaps in your employment or are changing careers.

Combination Resume Format – This format combines the chronological and functional formats. It highlights your work experience and skills, making it an excellent format for customizing your resume to a specific job.

B. Pros and Cons of Each Format

• Chronological Resume Format
• Easy to scan for recruiters and hiring managers
• Shows career progression and growth
• Demonstrates stability in job history
• Highlights employment gaps
• May not showcase skills and experience as well as other formats
• Functional Resume Format
• Highlights skills and achievements that match employer needs
• Useful for changing careers or significant employment gaps
• Relays experience related to the industry (project management, leadership, communication, etc.)
• Difficult to see work history and employment timeline
• May raise suspicions about employment gaps or a lack of experience
• Combination Resume Format
• Highlights both skills and experience
• Customizable depending on the job or industry
• Provides an overview of all critical qualifications

• It can become too lengthy or complex to read
• It may not be suitable for the more straightforward applications

C. Choosing the Right Format for Your Skills and Experience

Consider your work history, employment gaps, career objectives, and the needs of the potential employer when choosing the best format for your QA resume. If you have a consistent work history without any significant breaks, the chronological format is the safest bet. If you’re switching industries, have significant gaps between positions, or have a diverse career history, the functional format is ideal. Finally, the combination format works best when you want to highlight skills and experience equally in a way that shows how they’re related to the job.

Choose the right format that works for you and reflects your skills and experience. Keep in mind that your resume should be easy to read, concise, and should highlight the most relevant skills and experience to the potential employer. By selecting the best format, you can make your job application stand out from the rest.

Key Sections of a Quality Assurance Resume

When it comes to crafting a quality assurance resume, there are certain key sections that must be included to make a great first impression on potential employers. These sections include:

A. Contact Information

This section is critical as it contains information that will allow recruiters to contact you easily. You should include your name, phone number, email address, LinkedIn profile, and location.

B. Resume Objective/Summary

In this section, you should provide a brief overview of what you offer as a candidate for the role. State your goals and the value you bring to the table. This section should be well-crafted and attention-grabbing to make an impression on recruiters.

C. Professional Experience

This section should highlight your experience in the quality assurance field. List your previous roles, your responsibilities, and your accomplishments. Use bullet points to make it easy for recruiters to read and understand.

D. Key Skills

List out the key skills that you possess that are relevant to the quality assurance role. These could include technical skills, soft skills, and any other skills that you believe are important for the role.

E. Education and Certifications

In this section, list your educational qualifications and any certifications that you have received. This will help recruiters understand your level of expertise and knowledge in the field.

F. Awards and Accomplishments

Include any relevant awards or accomplishments that you have achieved in your career. This will help recruiters understand your level of excellence and dedication to the field.

G. Technical Skills

In this section, list out the technical skills that you possess that are relevant to the quality assurance role. This could include knowledge of testing tools, programming languages, and automation frameworks.

H. Relevant Training

Include any relevant training that you have completed in the field of quality assurance. This could include courses, webinars, and workshops.

I. Professional Affiliations

List out any professional affiliations or memberships that you have that are relevant to the quality assurance field. This will help recruiters understand your commitment to the industry.

J. Personal Interests

While not as critical as the previous sections, adding personal interests to your resume provides a glimpse into your personality and can help recruiters connect with you on a personal level. Keep it brief and relevant to the role.

A well-crafted quality assurance resume should contain all of these key sections. By following this format, you can increase your chances of landing that dream job in the quality assurance field.

Best Examples of Quality Assurance Resumes

When it comes to crafting a quality assurance resume, the key is to highlight your relevant experience and skillset. Here are five examples of quality assurance professionals who have effectively showcased their expertise on their resumes:

Example 1: Fresh graduate with relevant internship experience

As a fresh graduate, it can be challenging to showcase your experience without much work history. However, this candidate has leveraged their relevant internship experience to demonstrate their familiarity with quality assurance processes. They highlight their knowledge of testing methodologies, defect tracking tools, and quality control procedures. Additionally, they emphasize their teamwork and communication skills, which are essential qualities for any quality assurance professional.

123 Main Street, Anytown, USA | [email protected] | (555) 123-4567

Summary of Qualifications

Dedicated and detail-oriented Quality Assurance professional with a strong foundation in software testing and internship experience. Skilled in test planning, execution, and defect tracking. Proven ability to work collaboratively in cross-functional teams and deliver high-quality products. Excellent problem-solving and analytical skills with a keen attention to detail.

Bachelor of Science in Computer Science University Name City, State Year

Relevant Work Experience

Quality Assurance Intern | XYZ Tech City, State Dates

• Assisted in creating test plans and test cases for software applications.
• Executed test scripts and reported defects using bug tracking systems.
• Conducted regression testing to ensure software functionality and performance.
• Collaborated with development and QA teams to resolve issues and improve software quality.
• Participated in product release cycles, performing verification and validation of software.

Technical Skills

• Test planning and execution
• Defect tracking and management
• Test case design and documentation
• Regression testing
• Bug tracking systems (e.g., JIRA)
• Agile methodologies
• Software development lifecycle

Soft Skills

• Attention to detail
• Analytical thinking
• Problem-solving
• Collaboration and teamwork
• Time management
• Effective communication

Certifications

• ISTQB Certified Tester – Foundation Level
• Developed a comprehensive test suite for a web-based e-commerce application, resulting in a 20% reduction in post-release defects.
• Collaborated with a team of developers and QA professionals to successfully launch a mobile app with zero critical defects.

Extracurricular Activities

• Volunteer at a local non-profit organization, where I participated in software testing for a web portal, contributing to the successful deployment of the platform.

Example 2: Experienced QA professional with a strong technical background

This candidate has an impressive track record in the quality assurance field, with years of experience and a strong technical background. They include their certifications and relevant software testing tools as evidence of their technical expertise. Additionally, they highlight their work in process improvement and cross-functional collaboration, demonstrating their ability to make meaningful contributions to an organization.

Emily Johnson

Experienced Quality Assurance (QA) professional with a strong technical background. Skilled in test planning, execution, and automation testing. Proficient in Agile methodologies and cross-functional collaboration. Committed to delivering high-quality software products by ensuring comprehensive testing and adherence to industry best practices.

• Automation testing (Selenium, Appium)
• Agile methodologies (Scrum, Kanban)
• Defect tracking and management (JIRA)
• Test automation frameworks (TestNG, Cucumber)
• Programming languages (Java, Python)
• Continuous integration tools (Jenkins)
• Version control systems (Git)
• Database management (SQL)

Professional Experience

QA Engineer | XYZ Tech City, State Dates

• Collaborated with cross-functional teams to define and implement automation testing strategies, resulting in a 50% reduction in test execution time.
• Developed and executed automated test scripts using Selenium WebDriver and Appium, improving overall test coverage and efficiency.
• Implemented continuous integration and continuous delivery (CI/CD) processes using Jenkins, enabling frequent and reliable software releases.
• Participated in Agile development sprints, contributing to the successful delivery of high-quality software products within tight deadlines.
• Conducted root cause analysis of defects, working closely with developers to ensure prompt resolution.
• Mentored junior QA engineers, providing guidance on automation testing best practices and code reviews.

QA Analyst | ABC Solutions City, State Dates

• Executed manual and automated test cases to validate software functionality, identify defects, and ensure adherence to quality standards.
• Collaborated with the development team to prioritize and resolve identified defects, ensuring timely resolution and release readiness.
• Participated in requirements gathering and design reviews, providing valuable input for improving software testability.
• Created and maintained comprehensive test documentation, including test plans, test cases, and test data.
• Assisted in the development and execution of regression test suites, ensuring the stability of software releases.

Example 3: QA manager with extensive experience in project management

This resume example showcases a QA Manager with extensive experience in project management. It highlights the candidate’s leadership skills, expertise in QA processes, and ability to deliver projects successfully. By quantifying achievements and integrating education and professional development seamlessly, the resume becomes a more powerful representation of the candidate’s skills and experience.

Contact Information

• Name: [Your Name]
• Email: [Your Email]
• Phone: [Your Phone Number]
• LinkedIn: [Your LinkedIn Profile URL]

Highly skilled QA Manager with extensive experience in project management and a track record of successfully leading cross-functional teams. Proven expertise in implementing QA processes, ensuring product quality, and delivering projects on time. Strong leadership and communication skills with a focus on driving continuous improvement and achieving strategic objectives.

Professional Experience QA Manager | XYZ Company March 2017 – Present

• Led a team of 15 QA professionals in the planning and execution of quality assurance activities for multiple software projects.
• Implemented agile methodologies and established best practices to optimize the QA process, resulting in a 20% increase in productivity.
• Collaborated with project managers and stakeholders to define project scope, deliverables, and timelines, ensuring alignment with business objectives.
• Developed and implemented test strategies, test plans, and test cases to ensure comprehensive test coverage and minimize defects.
• Conducted regular quality assessments and audits to identify areas for improvement and implemented corrective actions to enhance overall product quality.
• Mentored and coached team members, fostering a culture of continuous learning and professional development.

QA Lead | ABC Corporation June 2014 – February 2017

• Managed a team of 8 QA engineers in the testing and quality assurance of enterprise-level software applications.
• Developed and executed test plans, test cases, and test scripts, ensuring adherence to quality standards and project requirements.
• Conducted root cause analysis for identified defects, working closely with development teams to drive resolution and prevent recurrence.
• Implemented automated testing frameworks, resulting in a 30% reduction in testing time and improved overall efficiency.
• Collaborated with cross-functional teams to facilitate the integration of QA processes into the software development life cycle.
• Actively participated in project planning and risk management activities, contributing to the successful delivery of high-quality software solutions.

Bachelor of Science in Computer Science | University of XYZ

• Relevant Coursework: Software Quality Assurance, Project Management in Software Development
• Certified Software Quality Assurance Professional (CSQAP)
• Project Management Professional (PMP)
• Project Management
• Quality Assurance
• Test Planning and Execution
• Agile Methodologies
• Defect Management
• Team Leadership
• Stakeholder Management
• Risk Assessment and Mitigation
• Process Improvement
• Test Automation

Example 4: QA engineer with a focus on automation testing

This resume example demonstrates a QA Engineer with a specific focus on automation testing. The candidate highlights their experience in developing and executing automated test scripts, collaborating with cross-functional teams, and leveraging agile methodologies. The resume is well-structured, concise, and easy to read. However, to further enhance the resume, the candidate should consider including quantifiable achievements and results in their professional experience section. Additionally, providing more details about relevant coursework in the education section would strengthen the resume’s content. By customizing the resume for each job application and emphasizing the candidate’s strengths, this resume can become even more impactful.

Highly skilled QA Engineer with a strong focus on automation testing. Proven expertise in designing and implementing automated test scripts, ensuring optimal test coverage and efficient software testing processes. Experienced in working with agile methodologies and collaborating with cross-functional teams to deliver high-quality software solutions. Detail-oriented and dedicated to delivering exceptional results in fast-paced environments.

QA Engineer | XYZ Software Solutions March 2017 – Present

• Developed and executed automated test scripts using Selenium WebDriver and Java, resulting in a 50% reduction in testing time and increased test coverage.
• Collaborated with development and product teams to define test requirements and acceptance criteria, ensuring alignment with project goals.
• Conducted functional, regression, and performance testing to identify defects and ensure the overall quality of software releases.
• Implemented continuous integration and continuous delivery (CI/CD) pipelines using Jenkins, allowing for streamlined and automated testing processes.
• Worked closely with QA and development teams to troubleshoot issues and provide timely resolutions, contributing to the successful release of defect-free software.

QA Intern | ABC Corporation June 2016 – February 2017

• Assisted in the development of automated test scripts using Python and Selenium WebDriver, enhancing the efficiency of the testing process.
• Executed manual and automated tests to identify software defects and ensure compliance with project requirements.
• Collaborated with cross-functional teams to develop test plans and test cases, ensuring comprehensive test coverage.
• Participated in daily stand-up meetings and provided regular status updates on testing progress.
• Documented and reported software defects using JIRA, enabling efficient tracking and resolution.
• Relevant Coursework: Software Testing and Quality Assurance, Programming Fundamentals
• Programming Languages: Java, Python
• Automation Testing: Selenium WebDriver, TestNG
• Continuous Integration/Continuous Delivery: Jenkins
• Defect Tracking: JIRA
• Regression Testing
• Performance Testing

Example 5: Quality control inspector with in-depth knowledge of industry standards

For quality control inspectors, expertise in industry standards and regulations is essential. This candidate has effectively demonstrated their knowledge of these areas, highlighting their experience in conducting audits and inspections. They also emphasize their skills in data analysis, root cause analysis, and corrective action planning, all of which are essential to effective quality control processes.

Summary Quality control inspector with in-depth knowledge of industry standards and regulations. Highly skilled in conducting audits and inspections to ensure compliance with quality standards and requirements. Proven expertise in data analysis, root cause analysis, and corrective action planning to drive continuous improvement. Detail-oriented and dedicated to upholding the highest quality standards in manufacturing processes.

Quality Control Inspector | XYZ Manufacturing March 2018 – Present

• Conduct inspections of incoming materials, in-process production, and finished goods to ensure compliance with industry standards and customer requirements.
• Perform detailed data analysis on inspection results, identifying trends and areas for improvement. Utilize statistical methods to determine process capability and make data-driven decisions.
• Lead root cause analysis investigations to identify and address quality issues, implementing corrective and preventive actions to improve product quality and reliability.
• Collaborate with cross-functional teams to develop and improve quality control processes, providing training and guidance on quality standards and inspection techniques.
• Participate in supplier audits to assess their compliance with quality requirements and initiate appropriate actions to ensure the supply chain integrity.

Quality Assurance Technician | ABC Manufacturing June 2016 – February 2018

• Conducted routine inspections and tests on raw materials, components, and finished products, ensuring adherence to quality specifications.
• Assisted in the development and implementation of quality control procedures and work instructions to optimize production processes.
• Utilized precision measurement equipment, such as calipers and micrometers, to perform accurate measurements and verify product conformance.
• Investigated customer complaints and non-conformance issues, working closely with the quality team to determine root causes and implement corrective actions.
• Assisted in the maintenance of quality records and documentation, ensuring compliance with regulatory requirements.

Bachelor of Science in Industrial Engineering | University of XYZ

• Relevant Coursework: Quality Assurance and Control, Statistical Process Control, Industrial Safety
• Knowledge of industry standards and regulations (ISO 9001, AS9100, etc.)
• Quality control and inspection techniques
• Data analysis and statistical methods
• Root cause analysis and corrective action planning
• Precision measurement equipment and tools
• Documentation and record-keeping
• Strong attention to detail
• Effective communication and collaboration skills

These five examples showcase the diverse skillsets and experiences that can make for a strong quality assurance resume. Whether you’re a fresh graduate or an experienced professional, highlighting your relevant experience and expertise is key to standing out in this field.

Example 1: Fresh Graduate with Relevant Internship Experience

A. overview of the sample resume.

The sample resume for a fresh graduate with relevant internship experience is a well-crafted document that highlights the individual’s skills and experience in the field of Quality Assurance. The resume begins with the individual’s name and contact information, followed by a summary of their relevant experience and skills. The resume also includes education and training information, as well as relevant work experience.

B. Key sections and content

The key sections of the resume include:

• Contact information: Name, email address, and phone number
• Summary of qualifications: Brief overview of the individual’s experience and skills in the field of Quality Assurance
• Education and training: Bachelor’s degree in a relevant field, as well as any relevant certifications or training programs completed
• Relevant work experience: Internship experience in Quality Assurance, including specific responsibilities and accomplishments
• Skills: List of relevant technical and soft skills related to Quality Assurance

The content in each of these sections is well-written and organized, with an emphasis on the individual’s relevant experience and skills.

C. Analysis of the strengths and weaknesses

The strengths of this resume include:

• A clear and concise summary of the individual’s experience and qualifications
• Attention to detail in listing specific responsibilities and accomplishments in the relevant work experience section
• Strong emphasis on technical and soft skills relevant to Quality Assurance

The weaknesses of this resume include:

• Limited work experience outside of the relevant internship
• Lack of information on transferable skills or experience in other fields

D. Tips for improvement

To improve this resume, the individual could consider:

• Including any relevant volunteer or extracurricular experience to highlight transferable skills or experience in other areas
• Adding any additional technical or soft skills that are relevant to Quality Assurance
• Tailoring the resume to specific job postings or requirements
• Considering a functional or combination resume format to better highlight skills and experience that may not be as evident in a traditional chronological format.

Example 2: Experienced QA Professional with a Strong Technical Background

This sample resume belongs to an experienced QA professional who possesses a strong technical background. The resume highlights the candidate’s relevant skills, accomplishments, and experience in the field.

The resume is organized into sections that showcase the candidate’s skills, experience, and accomplishments. These sections include:

• Summary: A brief statement summarizing the candidate’s experience and skills.
• Technical Skills: A comprehensive list of the candidate’s technical skills.
• Professional Experience: A detailed account of the candidate’s work experience, including the companies they worked for, their job titles, and their job responsibilities.
• Certifications: A section that lists the candidate’s relevant certifications and licenses.
• Education: A section that highlights the candidate’s educational achievements.
• The resume provides a comprehensive overview of the candidate’s technical skills and work experience.
• The layout and formatting are easy to read and follow.
• The use of bullet points makes the content easy to scan and digest.
• The candidate has included relevant certifications and licenses, which can set them apart from other applicants.

Weaknesses:

• The summary is somewhat generic, lacking specificity and uniqueness.
• The work experience section could be enhanced by providing more details about the candidate’s accomplishments and achievements.

This resume is a strong example of an experienced QA professional with a strong technical background. With a few tweaks and improvements, this candidate could create an even more compelling and impactful document.

• Customize the summary to reflect the specific skills and experience that the job posting requires. This will make the candidate stand out and show that they are an excellent fit for the position.
• Use strong action verbs when describing work responsibilities and accomplishments. This will make the resume more dynamic and impactful.
• Quantify achievements wherever possible. Numbers and metrics can demonstrate the candidate’s impact and effectiveness in their past roles.
• Consider including a project portfolio or a link to a professional website. This can provide a more comprehensive overview of the candidate’s experience and skills.
• Proofread the resume thoroughly to avoid any errors or inconsistencies in formatting and content.

Example 3: QA Manager with Extensive Experience in Project Management

In this example, we examine the resume of a QA Manager with a significant background in project management. Let’s take a closer look at the resume and evaluate its strengths and weaknesses.

The resume begins with a professional summary that highlights the candidate’s experience as a QA Manager and their expertise in project management. The sections that follow detail the candidate’s work experience, education, and professional development.

The candidate’s work experience is structured in reverse-chronological order, with a focus on their achievements and specific contributions to each organization. Under each job title, the candidate provides a succinct summary of their responsibilities and then elaborates on any notable accomplishments.

The education section includes the candidate’s academic credentials, as well as any relevant certifications or professional development courses they have completed.

The candidate’s strengths include their extensive experience in project management and their ability to lead teams and implement QA processes effectively. Additionally, their resume is well-organized and easy to read, with a clear focus on achievements rather than just duties.

One potential weakness of the resume is that it could benefit from more data-driven examples of the candidate’s contributions to previous organizations. Additionally, while the education and professional development sections are impressive, the candidate might consider integrating this information more seamlessly with their work experience.

The resume demonstrates a strong background in project management and QA, but with a few small tweaks, it could become an even more powerful representation of the candidate’s skills and experience.

To improve this resume, the candidate could focus on quantifying their achievements in each job and providing specific metrics to support their claims. They might also consider integrating their education and professional development more effectively with their work experience, perhaps by highlighting specific skills or knowledge gained through coursework or training.

Example 4: QA Engineer with a Focus on Automation Testing

A. overview of the sample resume.

This resume belongs to a QA engineer with a focus on automation testing. It highlights the candidate’s professional experience, education, and technical skills. The resume is well-structured, easy to read and concise.

B. Key Sections and Content

The resume consists of the following sections:

Summary:  The opening section provides a brief overview of the candidate’s professional experience, qualifications, and key skills.

Professional experience:  This section contains detailed information about the candidate’s past positions and responsibilities. The candidate has highlighted their experience in automation testing, including tools and frameworks they’ve worked with. They’ve also noted their experience working with agile methodologies and cross-functional teams.

Education:  The candidate has listed their education along with relevant certifications, including the ISTQB certification.

Technical skills:  This section lists the candidate’s technical skills, including programming languages, automation tools, and frameworks.

C. Analysis of the Strengths and Weaknesses

The resume of this QA engineer has many strengths, such as:

• The candidate has highlighted their experience in automation testing, which is a key requirement of most QA engineering roles.
• The candidate has experience working with agile methodologies and cross-functional teams, which is valuable in a collaborative work environment.
• The resume is well-structured, easy to read, and concise.

However, there are also a few weaknesses in this resume:

• The candidate has not included any achievements or quantified results in their professional experience section, which could demonstrate their impact and effectiveness in previous roles.
• The education section could have more details about the candidate’s coursework.

D. Tips for Improvement

To improve this QA engineer’s resume, the following tips can be helpful:

• Include quantifiable achievements and results in the professional experience section. For example, the candidate could mention how their automation testing efforts reduced testing time by a certain percentage or improved product quality.
• Add more details about the education section, such as coursework or projects completed.
• Customize the resume for each job application. Highlight the skills and experiences that match the job requirements.
• Use active verbs to describe responsibilities and achievements in the professional experience section. This will show the candidate’s strengths in a more engaging way.

This QA engineer’s resume highlights the relevant skills and experiences for a role in automation testing. With a few improvements, such as adding quantifiable achievements and results or customizing for each job application, this resume can become even stronger.

Example 5: Quality Control Inspector with In-Depth Knowledge of Industry Standards

This resume showcases the profile of a Quality Control Inspector with extensive knowledge of industry standards. It effectively presents the candidate’s professional experience, education, and technical skills. The resume follows a well-structured and concise format, making it easy to read and comprehend.

The resume is divided into the following sections:

• Summary: The opening section provides a succinct overview of the candidate’s professional background, qualifications, and key skills relevant to quality control inspection.
• Professional experience: This section provides detailed information about the candidate’s past positions and their corresponding responsibilities. The candidate emphasizes their expertise in conducting quality control audits and inspections. They showcase their in-depth knowledge of industry standards and regulations, demonstrating their ability to ensure compliance. Additionally, the candidate highlights their proficiency in data analysis, root cause analysis, and corrective action planning, crucial for effective quality control processes.
• Education: The candidate lists their educational background, including any relevant certifications. However, it would be beneficial to provide more details about their coursework, further highlighting their understanding of industry standards and their commitment to continuous learning.
• Technical skills: This section enumerates the candidate’s technical skills, including software or tools they are proficient in. These skills are directly related to quality control inspections and support their competence in the field.

The resume of this Quality Control Inspector exhibits several strengths, such as:

• Demonstration of extensive knowledge of industry standards and regulations, a critical requirement for quality control inspection roles.
• Proficiency in data analysis, root cause analysis, and corrective action planning, essential for effective quality control processes.
• Clear and concise formatting that enhances readability and enables potential employers to quickly grasp the candidate’s qualifications.

However, there are a few areas that could benefit from improvement:

• The absence of specific achievements or quantifiable results in the professional experience section hinders the demonstration of the candidate’s impact and effectiveness in previous roles.
• Including metrics or tangible outcomes would strengthen their candidacy.
• The education section lacks additional details about relevant coursework or projects completed, which could provide further evidence of the candidate’s understanding of industry standards.

To enhance this Quality Control Inspector’s resume, the following tips are recommended:

• Incorporate quantifiable achievements or results in the professional experience section. For instance, the candidate can highlight how their quality control efforts led to a reduction in defects or improved overall product quality.
• Expand on the education section by including specific coursework or projects that align with industry standards. This will emphasize the candidate’s knowledge and dedication to staying up-to-date with the latest practices.
• Customize the resume for each job application, emphasizing the skills and experiences that directly relate to the specific requirements of the position.
• Use strong action verbs to describe responsibilities and achievements in the professional experience section. This will enhance the engagement and impact of the resume.

This resume effectively portrays the skills and knowledge necessary for a Quality Control Inspector position. By implementing these suggested improvements, such as incorporating quantifiable achievements and expanding on education details, the candidate can further enhance their resume and stand out among other applicants in the field.

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Quality Assurance Manager resume examples for 2024

A quality assurance manager must be skilled in a multitude of areas. They need to be knowledgeable in regulatory compliance and problem-solving methodologies. They must also possess the ability to manage quality management systems and quality issues. According to David G. Blank, Ph.D. at Indiana University, "One of the most important skills for a quality assurance manager is the ability to prevent the injection of defects into the process." They need to be able to handle multiple tasks, such as managing non-conformance processes, coordinating testing efforts, and participating in customer audits.

Quality Assurance Manager resume example

How to format your quality assurance manager resume:.

• Use the job title 'Quality Assurance Manager' in your resume to match your application. For example, 'Project manager and lead developer for the Non Conforming Material System, implementing quality assurance throughout the organization.'
• Highlight achievements in work experience. For instance, 'Increased quality awareness and quality standards throughout the Regional Call Center by monitoring and measuring quality standards, resulting in a 20% reduction in defect injection of Inbound and Outbound operations.'
• Keep your resume concise and impactful. Aim to fit it on one page, focusing on significant contributions like 'Managed non-conformance processes, performing root cause analysis, corrective actions, and worker documentation submissions, leading to a more efficient quality control system.'
• When describing your experience, focus on what you accomplished, not just what your responsibilities were. For example, 'Instead of saying 'Managed the Non Conforming Material System,' say 'Project manager and lead developer for the Non Conforming Material System, implementing and maintaining the system used throughout the organization for supplier quality assurance.'

Choose from 10+ customizable quality assurance manager resume templates

Choose from a variety of easy-to-use quality assurance manager resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your quality assurance manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Quality Assurance Manager resume format and sections

1. add contact information to your quality assurance manager resume.

Quality Assurance Manager Resume Contact Information Example # 1

Dhruv Johnson

[email protected] | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

2. Add relevant education to your quality assurance manager resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Quality Assurance Manager Education

Quality Assurance Manager Resume Relevant Education Example # 1

Bachelor's Degree In Business 2002 - 2005

Monroe College Bronxville, NY

Quality Assurance Manager Resume Relevant Education Example # 2

Bachelor's Degree In Business 2007 - 2010

DeVry University Oakbrook Terrace, IL

3. Next, create a quality assurance manager skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an quality assurance manager resume

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

The Food and Drug Administration (FDA) is a division of the US Department of Health and Human Services that regulates the production and sale of food, pharmaceutical products, medical equipment, and other consumer goods, as well as veterinary medicine. The FDA is now in charge of overseeing the manufacture of products like vaccines, allergy treatments, and beauty products.

GMP stands for Good Manufacturing Practice. It is a system that ensures that all products like food, beverages, and medicinal drugs that are produced comply with the quality standards. It helps in minimizing the risks and hazards that cannot be eliminated after the testing of final products.

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

A quality management system is a set of techniques that deals with the procedure, process, and duties to achieve a quality goal and purpose. This particular skill focuses on the coordination and management of the company's policy. With this system, they can determine what needs improvement and understand the level of awareness and efficiency.

Top Skills for a Quality Assurance Manager

• Continuous Improvement , 6.1%
• Product Quality , 5.4%
• Corrective Action , 4.9%
• Food Safety , 4.8%
• Other Skills , 78.8%

4. List your quality assurance manager experience

The most important part of any resume for a quality assurance manager is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of quality assurance managers" and "Managed a team of 6 quality assurance managers over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Confirmed the authenticity of interaction by truncation and mutagenesis in the same system.
• Performed synthesis and characterization of optoelectronic materials such as OLED, OTFT and solar cell.
• Developed and implemented Dynabeads DNA affinity chromatography and LC/MSMS technologies to identify the novel DNA-binding transcription factors involved in growth regulations.
• Researched on problems of univalent functions, related inequalities and studied topics in mathematical physics.
• Purified recombinant HCV core protein and HPV E6 protein.
• Assisted with design and layout of new QC laboratory.
• Created QC manual delineating the steps and criteria used by analysts to assess quality in the Pell Grant processing center.
• Studied on Six sigma process to reduce defects & deviations in the factory.
• Created documentation and training guidelines for departmental procedures.
• Learned to fix machines as well as troubleshoot problems as they arose.
• Worked on Selenium WebDriver with the preferred languages Java.
• Developed SQL scripts to generate test data.
• Reported software defects in JIRA and interacted with the developers to resolve technical issues.
• Utilized PL/SQL and SQL queries to verify data conformity, stored in the server.
• Worked closely with end users for creating test data and helped in performing UAT and Pre-Prod validation.
• Inspected and audited products to meet Tyson and USDA guidelines.
• Communicated with managers, supervisors, and plant managers.
• Created non-conformances and initiated corrective action for production operations where quality control regulations and/or HACCP protocols were violated.
• Worked with USDA to avoid NRs and production halts.
• Completed laboratory education course, and help redirect current processes and procedures.

5. Highlight quality assurance manager certifications on your resume

Specific quality assurance manager certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your quality assurance manager resume:

• NSF-IFSEA HACCP Manager (HACCP)
• Incident Safety Officer - Fire Suppression Certification (ISO)
• Certified Quality Auditor (CQA)
• Six Sigma Green Belt
• Certified Quality Engineer (CQE)
• Certified Welding Inspector (CWI)
• Certified Scrum Master (CSM)
• Master Quality Manager (MQM)
• Lead Auditor
• OSHA Safety Certificate

6. Finally, add an quality assurance manager resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your quality assurance manager resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common quality assurance manager resume skills

• Continuous Improvement
• Product Quality
• Corrective Action
• Food Safety
• Quality Standards
• Customer Service
• Project Management
• Quality Issues
• Quality Management System
• Process Improvement
• Quality Audits
• Regulatory Compliance
• Customer Complaints
• Internal Audit
• Supplier Quality
• Regulatory Agencies
• Direct Reports
• Quality Metrics
• Process Control
• Preventive Actions
• Quality Assurance Program
• Test Results
• Qa Management
• External Audits
• Training Programs
• Product Specifications
• Customer Audits
• Test Strategy
• Test Scripts

Quality Assurance Manager Jobs

Links to help optimize your quality assurance manager resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Quality Assurance Manager resume FAQs

What is the job description of a quality assurance manager, search for quality assurance manager jobs.

Updated March 14, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Quality Assurance Manager Related Careers

• Director Of Quality
• Lead Quality Control
• Manager, Quality Engineer
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• Quality Assurance Supervisor
• Quality Assurance Technician
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• Quality Control Supervisor

Quality Assurance Manager Related Jobs

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Quality Assurance Manager Resume Sample

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Work Experience

• Defining and specifying the implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of company products
• Creating and implementing QA testing strategy for applications within the CST portfolio
• Interfacing and consulting with other managers within the organization to coordinate activities
• Establishing and maintaining client or vendor relationships as needed
• Mitigating risk by reviewing processes and procedures and updating as required
• Performing effective resource allocation, often across competing priorities
• Recommending alternative methods and procedures for solving problems and improving product and process quality
• Deep knowledge of Capability Maturity Model, Six Sigma, etc
• Management of food establishment Quality Assurance (7 years)
• Management in a multi-unit food establishment (5 years)
• Registration Envionmental Health Safety (REHS) certification in lieu of regulatory experience or Certified Food Safety Profession (CFSP) an successful retail quality assurance experience at the specialist level (5 years)
• Monitor on a test basis all production areas of the distribution centers including Inbound Vendor compliance, Internal and Outbound processes to meet company standards
• Evaluate quality problems identified and communicate information to the appropriate management
• Assist in the attainment of quality objectives and production requirements for the facilities
• Analyze and improve processes and procedures for continuous process improvement
• Communicate policies to ensure compliance and consistent administration of corrective action as necessary
• Maintenance of records and documentation relating to Quality Assurance
• Monitor vendor compliance processes in multiple DCs, maintain databases
• Provide direct, daily supervision of department associates in multiple Distribution Centers on multiple shifts
• Maintain workplace safety standards in a clean and orderly environment
• Ensure that established operating procedures are followed for all department functions and processes
• Responsible for people and team development, ensuring adequate training of department employees
• Progressive experience managing a research and development or quality assurance department 7 years

Professional Skills

• Seeking strong leadership skills, problem solving skills, and decision-making skills
• Excellent communication skills, able to collaborate across multiple functions and all levels. Strong English language skills as per CAA requirements
• Experience of working with, manipulating and analysing data – advanced Excel skills, SQL or other reporting software skills would be an advantage
• Strong computer skills, including AS400, Microsoft programs and database navigational skills
• Excellent analytic capabilities, verbal and written communication skills, problem solving and project management skills
• Superior analytical and problem solving skills; strong verbal and written communication skills
• Excellent communication skills including presentation and listening/consulting skills

How to write Quality Assurance Manager Resume

Quality Assurance Manager role is responsible for leadership, interpersonal, organizational, analytical, computer, technical, organization, development, presentation, microsoft. To write great resume for quality assurance manager job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Quality Assurance Manager Resume

The section contact information is important in your quality assurance manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Quality Assurance Manager Resume

The section work experience is an essential part of your quality assurance manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous quality assurance manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular quality assurance manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Quality Assurance Manager resume experience can include:

• Strong analytical and communication skills, organizational skills and teamwork ethics
• Excellent written and oral communication skills; ability to communicate effectively with senior management
• Excellent written and oral communication skills, as well as being a good listener
• Strong interpersonal skills, comfortable and effective at interacting with personnel from the factory floor to the CEO
• Demonstrated knowledge, skills and abilities through experience in production, quality, or materials management is required
• Demonstrated strong time management, organization skills, and attention to detail

Education on a Quality Assurance Manager Resume

Make sure to make education a priority on your quality assurance manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your quality assurance manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Quality Assurance Manager Resume

When listing skills on your quality assurance manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical quality assurance manager skills:

• Proven administrative and multi-tasking skills, computer proficiency, excellent customer service skills and excellent oral and written communication skills
• Excellent writing, verbal, listening skills. Presentation skills necessary
• Strong verbal, written and interpersonal skills, as well as analytic and problem solving skills
• Strong organizational skills and the ability to communicate effectively interdepartmentally and with overseas offices are important
• Strong verbal and written communication skills and ability to communicate effectively in a virtual work environment
• Strong Partnership and relationship skills & experience in working with multiple teams and vendors

List of Typical Experience For a Quality Assurance Manager Resume

Experience for manufacturing quality assurance manager resume.

• Demonstrated strong sales support skills as well as influencing abilities
• Prior experience in Software Quality Assurance with experience testing Java/JEE applications
• Strong communication skills with the ability to influence others through a matrixed environment is required
• Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise
• Strong knowledge in banking procedure and own good sense of judgment and strong analytical power
• Possess strong written and verbal communication skills to deal with various levels of management and internal departments as well as vendors

Experience For Clinical Quality Assurance Manager Resume

• Excellent writing and verbal communication skills are essential
• Quality assurance and/or development experience, hands-on and supervising skills required
• Proven influencing skills – essential
• Excellent communication skills and ability to work with colleagues in a team environment, and build relationships with internal and external clients
• Strong analytical, interpersonal and organisational skills
• Effective analytical skills – essential
• To help enhance and sustain effective customer satisfaction strategies and to ensure that service quality is measured and reported regularly and effectively
• Good relationship management skills and an ability to work comfortably at all levels of the organization
• A confident, positive and flexible leadership style tempered by strong organisational skills and well-rounded communication and relationship building abilities

Experience For Project Quality Assurance Manager Resume

• Excellent computer skills including MS Word, Excel, and Access Database
• Excellent Organisational, problem solving skills and attention to detail
• Communicates effectively, removing barriers between others, encouraging transparency and active listening to ensure understanding and consensus
• Demonstrated corporate leadership experience; building and managing a high performing team
• Strong QA background, with experience in identifying and reviewing test plans, test cases and testing results
• Previous experience in a QA Manager role with experience managing, developing, and motivating a team

Experience For Plant Quality Assurance Manager Resume

• Demonstrated experienced in identifying, proposing, and managing quality system improvement initiatives and projects
• Maintain strong relationships with partners and peers by sharing best practices, knowledge and leveraging experience
• Strong proven background in Functional testing/Performance Testing
• Professional experience is required, including experience managing teams of at least 4 people
• Functional computer knowledge with Microsoft Office including advanced Excel skills
• Prior experience managing a team of analysts is required
• Strong technology expertise, including demonstrated proficiency in database management, information systems, Microsoft Outlook, Word, and Excel
• Progressively responsible job-related experience (Quality function, or related Engine manufacturing/ R&D experience)

Experience For Design Quality Assurance Manager Resume

• Decision making and negotiation skills, individually and within groups
• Related quality assurance experience; including supervisory experience
• Computer skills including MS Office and SPC
• Superior technical writing skills, in a regulated compliance environment, are required
• Above average skills in working well with peers
• Knowledge of Good Laboratory Practices (GLP) Good Manufacturing Practices (GMP), HACCP Principles and applicable food codes for foodservice operations
• Communicate effectively, both verbally and in writing, with non-technical and technical staff at various levels of the organization

Experience For Laboratory Quality Assurance Manager Resume

• Practical experience in ISO and cGMP environment focusing on validation
• Quality Management experience with continuous improvement and internal auditing experience with ISO9001 and CMMI
• Direct the development and administration of training programs for the enhancement of workmanship skills
• Experience leading an Agile team with proven efficiency
• High level of organizational and analytical skills as well entrepreneurial thinking
• Strong food service operations experience within large volume campus dining operations
• Make decisions and lead effectively

Experience For Higher Education Quality Assurance Manager Resume

• Utilizes data and data management systems to develop reports and program analysis to effectively measure performance outcomes
• Manage effective process validation and execution of manufacturing processes, test methods and facilities/ equipment
• Seven to Ten years of experience in biopharmaceutical/pharmaceutical industry including previous quality assurance experience
• Experience managing quality assurance systems, or 3+ years investment banking / consulting / analytical or related experience
• Exceptional advanced Excel / data management skills
• Proven experience working with teams in the planning and implementation of large projects
• Absorb and apply newly learned technical skills
• Well-developed analytical and problem resolution skills
• Demonstrated hands-on test automation experience in a web, SOA, mobile, data warehouse, and/or enterprise application environments

Experience For Pharmacovigilance Quality Assurance Manager Resume

• Creative, team-focused problem solving skills
• Proven Disney Vacation Club, timeshare industry or real estate work experience
• Manage a QA process and develop team skills in the areas of customer CDD/EDD, appropriate client contact to gather
• Effectively manage Analysts' performance and productivity
• Effectively assess and estimate testing effort
• Possesses motivational skills oriented towards encouraging people's best performance possible
• Effectively develop, implement and manage action plans
• Relevant professional experience, including 3 years of supervisory experience

Experience For Training / Quality Assurance Manager Resume

• A proven track record in being able to prioritize multiple projects and workload
• Solid Communication Skill and Leadership
• Demonstrate experience in the planning, design, execution, and reporting offunctional tests using appropriate testing tools and techniques
• Communication skills in presenting testing strategies & results to broad audience including senior leadership
• Use technical, scripting and/or programming skills to create automated tests

Experience For Quality Assurance Manager, VP Resume

• Supervise that CAPA and Internal Audits processes are effectively working at the German site
• Prior experience with Integrated and/or non-integrated Performance Testing
• Prior experience with load runner and HP Unified Functional Testing (UFT)
• Proven experience in QA management - International organizations is an advantage
• Advanced written, verbal facilitation and presentation skills

List of Typical Skills For a Quality Assurance Manager Resume

Skills for manufacturing quality assurance manager resume.

• Excellent organizational skills, interpersonal skills
• Strong presentation skills and ability to communicate clearly and effectively to both virtual and seated audiences
• Effective business management skills with applicable interpersonal skills
• Strong interpersonal, influence and communications skills with an ability to interact effectively
• Outstanding communication skills, with the ability to communicate effectively with senior colleagues
• Excellent problem solving skills along strong analytical techniques
• Excellent testing skills and experience with commercial software development processes, client/server application and database driven applications
• Provide leadership to the wider business and deploy strong influencing skills to shape and develop customer conduct and experience
• Very good command of written and spoken English and strong communication skills

Skills For Clinical Quality Assurance Manager Resume

• Excellent analytical skills with experience in Medical Device/FDA regulated industry
• Effective interpersonal skills – Work with peers throughout the organization and be effective in engaging resources throughout the organization
• Strong analytical, creative thinking, with proven ability to effectively distill and communicate complex details to all organizational levels
• Demonstrated strong leadership and advanced organizational skills
• Leadership skills to work as a peer and advisor to other departments and to effectively manage direct reports
• Strong prioritization, time management and ability to delegate effectively
• Strong analytical skills and ability to make sound decisions that reflect good judgment
• High level of interpersonal skills to deal effectively with QA personnel, NWP organizations, corporate, and all offices within the DOE
• Driving for the results, and strong leadership skills

Skills For Project Quality Assurance Manager Resume

• Organized and detail oriented with strong written and verbal skills including, public speaking, teaching/training, reading comprehension, and risk assessment
• Effective oral and written communications including technical writing and editing skills
• Excellent writing, verbal and listening skills
• Experience working with and leading diverse and cross functional teams.SKILLS/PROFICIENCIES
• Effective report writing skills using Excel, PowerPoint and other Microsoft Office Products
• Experience building teams, and working effectively with cross-functional teams

Skills For Plant Quality Assurance Manager Resume

• Strong analytical, problem solving and conceptual thinking skills
• Good interpersonal skills dealing with a wide range of individuals in an engineering environment
• Strong problem solving skills, critical thinking and root cause analysis
• Demonstrated problem solving and decision making skills, and able to work independently
• Demonstrated problem solving and decision making skills and able to work independently
• Excellent problem solving skills and continual innovation ability
• Strong/ proficient knowledge of FRA, DOT regulations. Prior auditing experience
• Strong leadership and team-building skills, possess a positive attitude, and have the ability to lead small to mid-size teams in a co-location environment

Skills For Design Quality Assurance Manager Resume

• Strong report preparation and writing skills
• Strong communication skills – formal and informal status reporting and verbal
• Decisive with strong analytical and problem solving skills
• Excellent communication, problem solving and software skills
• Strong written, verbal communication and presentation skills to apply both intra and inter-company, extending to customer interface
• Good organizational and planning skills with the ability to handle workload both as an individual contributor and as a member of cross-functional team
• Demonstrated computer skills including Excel, PowerPoint, Word as well as Ad Hoc database programs as needed
• Strong analytical skills required, including the ability to analyze root cause of issues and trends

Skills For Laboratory Quality Assurance Manager Resume

• Strong communication and relationship building skills required
• Strong leadership and management skills covering people, processes, and projects
• Excellent problem solving, analytical, and negotiation skills
• Excellent interpersonal relationship building skills are required
• Excellent teams skills - as team member, trainer, and developer working with all levels of the organization operator, supervisor, and management
• Excellent telephone presence, data entry skills
• A PhD in a related discipline is desirable, but not essential provided the required skills and knowledge can be demonstrated
• Strong leadership and communication skills, both written and verbal, at the executive level
• Excellent recordkeeping/documentation skills

Skills For Higher Education Quality Assurance Manager Resume

• Strong organizational and facilitation skills with ability to clearly communicate complex topics
• Demonstrated leadership skills in the values of Leadership, Execution, Teamwork, Integrity,
• An intelligent, articulate team player who can relate to people at all levels of the organization and who possesses excellent communication skills
• Strong organizational skills, the ability to track multiple test executions simultaneously and synthesize the results
• Strong communication skills with both internal and external individuals, at both peer and senior management level
• People management skills with remote team management experience

Skills For Pharmacovigilance Quality Assurance Manager Resume

• Strong communication skills and able to conduct business in English
• Good communication skills via phone, email and chat
• Proven skills in team development and team building
• Excellent written and oral communication skills - ability to express and communicate concisely and clearly
• Solid analytical skills and ability to draw robust conclusions
• Effective presentations skills
• Experienced with effectively managing FDA inspections, working with regulators, and customer audits
• Proven experience conducting process and design validations
• Strong Technical Skills in HP Quality Center, MS Excel, User Interface testing, SQL and a Reporting Tool

Skills For Training / Quality Assurance Manager Resume

• Strong interpersonal, presentation, and communication skills are required to work with key stakeholders including, but not limited to senior management
• Strong leadership, communication, and collaboration skills
• Strong verbal, written communication skills, both technical and conversational
• Good interpersonal skills and the ability to communicate at all levels within organization
• Strong analytical skills and ability to change management
• Strong communication, management, collaboration and leadership skills
• Strong analytical skills, metrics development and ability to identify trends are required
• Good interpersonal skills and ability to work in both a team environment and independently

Skills For Quality Assurance Manager, VP Resume

• Solid executive presentation skills
• Strong leadership and facilitation skills with an eye for detail
• Excellent verbal and written skills in English (additional languages, particularly Portuguese, would be an asset)
• Results oriented and possess strong leadership skills
• Strong budget development and management skills
• Able to communicate with all organizational levels, able to representative the company with external personnel, good conflict resolution skills
• Strong data storytelling skills - Ability to interpret and display data insights clearly
• Strong troubleshooting skills with the ability to systematically analyze software functionality

List of Typical Responsibilities For a Quality Assurance Manager Resume

Responsibilities for manufacturing quality assurance manager resume.

• Strong organizational skills with the ability to prioritize workload and multi-task in a fast paced environment while maintaining attention to detail
• Excellent written and verbal communication skills with experience in presentation and proposal development for senior leadership
• Fluency in English, Skilled in Conflict management, Good communication skills
• Demonstrated skills in coaching, mentoring, training
• Strong conflict resolution, customer service, problem solving skills and project management ability
• Strong problems solving skills (issue resolution, and root cause analysis)
• Possess management and organisation skills in an environment of rapidly changing priorities

Responsibilities For Clinical Quality Assurance Manager Resume

• Strong planning and organization skills with the ability to change course. Adaptable at a moment’s notice
• Excellent oral and written communication skills with all level within the bank
• Excellent interpersonal skills with a dynamic outlook
• Demonstrates strong track record as a self-starter with ability to operate independently
• Team-player with excellent communication skills both within the organization as well as with customers
• Strong project management and computer skills, including Word, Excel, Access, & PowerPoint
• Excellent organizational, interpersonal, time management and communication skills
• Strong resource/workload management skills
• Strong computer skills and knowledge of Office applications

Responsibilities For Project Quality Assurance Manager Resume

• Strong organisational skills and extensive knowledge in operational Quality Assurance
• Strong communications skills, with the ability to engage with stakeholders ranging from workshop team members to senior managers and customers
• Excellent management skills to supervise personnel and interact with other departments at all organizational levels. Facilitates team meeting and reviews
• Proactive and excellent organizational skills
• Excellent written and verbal communication skills with all levels of the organization. Competence in Microsoft Office applications
• Proven supervisory management skills
• Good verbal and written communication skills and MS

Responsibilities For Plant Quality Assurance Manager Resume

• Familiarity with Enterprise Systems and excellent computer skills
• Strong short term and long term project management skills required
• Communicating effectively with business units, IT Development, Project Management and other enabling functions
• Outstanding statistical data analysis knowledge and skills
• Outstanding social skills
• Develop skills of managers and supervisors by coaching and training

Responsibilities For Design Quality Assurance Manager Resume

• Proven experience in developing automation roadmaps and executing them to provide time savings and quality returns
• Experience in all aspects of QA testing requirements validation, regression, performance and usability testing
• Possesses superb multi-tasking ability and organizational skills
• Experience with the following tools - Selenium, LoadRunner, TestNG, Java, Jira, Zephyr. Related experience with similar tools is also acceptable
• Proven experience in risk management and reducing operational errors or inefficiencies
• Continuously monitor content to assess effectiveness and applicability; recommends, validates, and implement improvements to meet changing needs
• Effectively Implement Project 20:20 within Internal Manufacturing
• Demonstrated experience presenting concepts and strategies to executive management

Responsibilities For Laboratory Quality Assurance Manager Resume

• Demonstrated experience developing high quality test plans, test cases, test tools and proposals
• Good team working and project management experience
• Technology skills including RSA Archer and MS Office application suite
• Knowledge and experience in auditing electronic systems and 21 CFR Part 11 computer system validation
• Assess organizational quality skills and provide training
• Possess leadership skills and exhibit integrity while being a team player
• Computer skills; ability to learn new systems quickly

Responsibilities For Higher Education Quality Assurance Manager Resume

• Identify defects effectively and efficiently, sort defective merchandise into appropriate categories
• Work closely with other members of the Automation Testing team to identify skills gaps, training needs, etc
• Develop effective working relationships with all internal and external customers as well as effective supplier relationships
• Prior experience with risk assessment/management
• Manages internal clients' expectations, and effectively communicates corporate quality standards
• International quality systems auditing experience in clinical trials and central laboratory operations (40-60 audits). Demonstrated leadership role

Responsibilities For Pharmacovigilance Quality Assurance Manager Resume

• Effectively communicate complex concepts, ideas, and requirements
• Demonstrated experience with Internatinal Organization for Standardization (ISO) 9000 - Quality Mangement Processes desired
• Validate and close out all known quality issues prior to client delivery
• BS in an engineering discipline with 5-8 years of technical experience or MS/ME with 4-6 years of technical experience
• Communicate effectively with facilities and the retail operations team

Responsibilities For Training / Quality Assurance Manager Resume

• Demonstrated experience in program creation and management
• Able to make decisions autonomously and work effectively with minimal supervision
• Progressive testing experience (experience on complex initiatives is required)
• Demonstrated professionalism and experience interfacing with all levels in the organization
• Oral and Written communication skills and ability to prepare documentation for review by executives
• Demonstrated ability to build strong relationships and influence without authority
• Proven experience in quality assurance within a production environment – essential
• Communicate effectively and influence others – essential

Responsibilities For Quality Assurance Manager, VP Resume

• Effectively present information and respond to questions from group of managers, clients, customers, and the general public
• Demonstrate experience in the development of manual and automation testingframeworks in an agile/shift-left development delivery environment
• Initiates actions to build leadership skills and industry-related expertise
• Demonstrated ability and hands on experience with one or more automated test tool like QTP, Selenium, VS Test, Test Complete etc
• Excellent ability to deliver results in a highly stressful environment where priorities shift rapidly

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Senior Quality Assurance Manager Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the senior quality assurance manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Develop solutions and make decisions that impact projects and staff members
• Guide your team to work closely on Enterprise Release (ER) testing support activities and help them breakdown their work and contribute towards faster delivery of solutions
• Interfaces with outside experts, academia and organizations to keep Starbucks Coffee Company up to date in Food Safety and Quality Assurance strategy, techniques and best practices
• Manage several functional teams to drive consistency and enhancements across QA Testing Units with respect to reporting, testing methodology, analysis of results and database management
• Drive quality achievement and performance improvement throughout the various manufacturing, quality, & engineering organizations, globally
• Demonstrates global mindset; develops global networks and involves global organizations in technical activities
• Directs team to completion, modifying project plans as necessary. Communicates project plan and progress to team and Senior Leadership. Ensures planned capacity will deliver workload on time, quality and budget
• Organize GMP-QA team’s workload to ensure adequate oversight of GMP facilities, processes and responsibilities, including but not limited to
• Recommend corrective actions to functional department management on issues/concerns identified during internal/external audits and other quality signal sources
• Product EBR & MBR quality review, confirmatory testing review and Canadian QA releases for imported products
• Processing and oversight of QC samples, retain samples, returns and quarantines
• Understand and apply company Confidentiality and Privacy Agreements
• Conduct presentations on quality issues, initiatives and projects at cross-functional meetings
• Conduct periodic Quality Management Review (QMR) meetings with the logistics/distribution management team and related functional areas to review key quality metrics, discuss trends/hot issues and coordinate quality improvement initiatives
• Plans, develops and leads QA program improvements. Leads projects to develop new and improve existing Quality Assurance systems and procedures
• Develop team members and promote Chase culture of continuous improvement while fostering teamwork and operational excellence
• Manage and develop a team of QA managers and analysts
• Manage collaborative working relationships with internal Risk groups, Operations, Finance, Legal, Controls, Audit and MIS
• Ownership of the QA function (both software and board test) and infrastructure for the Digital Lithography group, including individual contributors and front-line managers
• Handle orders for business processes/products across applications with an end-to-end process flow. Plan and coordinate for ad-hoc testing, and maintenance activities
• Contributes expert perspective to support development of Global Food Safety, Quality & Regulatory strategy for Starbucks product portfolio. Leads the identification and development of systems and programs to implement strategy and monitors performance of the Food Safety and Quality system in order to identify opportunities for improvement across the business
• Effective interpersonal and written communication skills; able to relate with diverse staff and work successfully in team atmosphere; customer service focus in interactions with diverse population
• Knowledge of and experience with Project Management Institute (PMI) and Six Sigma standards
• Certificates in quality assurance/risk management programming/project management
• Knowledge of quality systems, statistical process control
• 5-7 years of previous experience in an quality assurance environment
• Highly motivated, self-directed and a self-starter
• Excellent organizational, communications, interpersonal and team interaction skills
• Applicable professional certifications (e.g., C.I.A., C.B.A., C.F.A., C.F.S.A., C.P.A, M.B.A., and/or J.D.)
• Strong computer (Microsoft Excel in particular), organizational and analytical skills

15 Senior Quality Assurance Manager resume templates

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• BA/BS degree required, MBA or Masters in Accounting, Economics, Math, or Computer Science, preferred
• Minimum of five (5) years of demonstrated achievement in risk management, financial or portfolio analysis, seven (7) to ten (10) years preferred
• Minimum of five (5) years of mortgage banking or related industry experience preferred
• Functional knowledge of Risk Management principles and demonstrated ability to identify and solve for Risk that may impact Mortgage Banking organization
• Ability to foster positive and productive business relationships to ensure adverse performance results are addressed efficiently and effectively
• Minimum of five (5) years of management experience required, preferably for team > 10 FTE
• Must possess excellent analytical and problem solving skills and be flexible, a self starter, able to solve problems, develop solutions, multi-task and meet deadlines
• Strong written and verbal communication skills and ability to interact with all levels of the organization is required with the ability to storyboard along with the ability to defend storyboard position
• Strong overall mathematical skills with financial analysis or modeling preferred
• Data mining and query writing experience preferred (SAS, SQL & Business Objects)
• Comfortable working with large amounts of data & information
• High proficiency in Microsoft Office applications required (PowerPoint, Excel, Access & VBA etc.)
• Plan and execute FATCA Program-wide Business Acceptance Testing (BAT) in alignment with the Program Test Strategy
• Assist Program Manager(s) in formalizing Program scope and requirements to enable Testing
• Support the execution of the FATCA Program Test Strategy for technology and business testing in adherence to TD testing methodologies / standard
• Coordinate with the Program Requirements Manager to enable execution of efficient and effective FATCA business testing that meets Program objectives
• Create/provide input to Program and Line of Business BAT Test Plans
• Coordinate with Program Change Manager to integrate change management and readiness efforts (PCRs resulting from testing, workarounds that impact readiness) for Business Testing
• Point of escalation for Program Business test manager/leads to resolve / provide solution
• Ensure segment component test scenarios traces back to Program components
• Establishes testing timelines to meet Program testing and compliance objectives
• Recognize opportunities for improvements to the QA process and metrics reporting; execute agreed improvements
• Reviews and signs off on segment Business FACTA test plans to ensure alignment with Program Test Strategy and timelines
• Ability to recognize duplicated efforts between technology and business testing to improve efficiency of testing
• Ensure effective and accurate reporting of test progress, defect status, risk identification and test metrics across Business segment testing and business teams
• Provide status updates and presentations to executive stakeholders, as needed
• Provide Program testing readiness assessments and contribute to lessons learned
• Contribute to the Bank's work to improve testing across the Enterprise by providing input to the EPMO and testing centres of excellence
• Develop overall application testing strategy. Prioritize testing needs and develop cost estimates, when applicable
• Manage maintenance/Support of the QA testing environments
• Progress and Test Summary Reporting to various stakeholders
• Lead QA and test process enhancement initiatives·
• Deep understanding of software development process
• Contributes expert perspective to support development of Global Food Safety, Quality & Regulatory strategy for Starbucks product portfolio. Leads the identification and development of systems and programs to implement strategy and monitors performance of the Food Safety and Quality system in order to identify opportunities for improvement across the business
• Determines and manages appropriate mitigation steps and solutions to resolve potentially serious product safety or quality issues
• Influences direction of cross-functional teams as the Food Safety and Quality expert in the development and commercialization of new food and beverage products
• Leads evaluation and development of programs to drive improvements for new and existing suppliers
• Leads the troubleshooting of complex, broad-scale quality, product safety and regulatory issues. Identifies the root cause, required corrective actions and assures effective resolution
• Leverages expertise to represent Starbucks in explaining and defending Food Safety Programs and Practices with Regulators
• Mentors and trains more junior QA team members in knowledge of Starbucks Quality System and advanced problem solving
• Represents Food Safety and QA perspective to innovation efforts in categories new to Starbucks
• Progressive experience designing, developing and managing quality assurance programs in manufacturing or foodservice industries (10 years)
• Significant experience in food technology, food science and intervention programs related to food safety (10 years)
• Qualification as a trained quality auditor (7 years)
• Significant experience in product safety risk assessment and HACCP (7 years)
• Expert knowledge of food technology, food microbiology, safe food manufacturing and environmental programs related to food
• Thorough understanding of Food Safety and Quality Assurance principles and systems including: auditing, GFSI, HACCP, ISO 22000, SQF, Good Manufacturing Practices, dairy regulations applicable food codes for foodservice operations
• Ability to lead root cause analysis and plan corrective actions
• Ability to analyze disparate information and draw appropriate conclusions
• Ability to apply sound technical and business perspective to problem solving and project management
• Ability to leverage knowledge and expertise to represent Starbucks with outside entities
• Develop, monitor and ensure communications of quality and performance metrics
• Raise quality shortfalls and work with the senior development team to ensure corrective action
• Determine appropriate testing methodologies and tools and integrate them into the development and testing processes
• Work with the beta program manager and QA leads to ensure our beta program stays healthy and relevant
• Monitor the testing coverage of the team to identify and address gaps
• Familiarity with the Agile development process
• Experience with the Autodesk Maya product
• Contributes expert perspective to support development of Global QA strategy. Leads the identification and
• Progressive experience designing, developing and managing quality assurance programs in manufacturing or
• Expert knowledge of food technology, food microbiology, safe food handling procedures and foodservice sanitation
• Minimum 5 years transplant experience, Regulatory background with prior QA/PI experience preferred; experience in audits and data analysis/management desirable. Ability to use computer software and working knowledge of word processing, Excel and Internet applications. Effective personal and professional communication skills. Demonstrates strong organizational skills and ability to work independently
• Current and unrestricted California Registered Nurse License required
• CPHQ or transplant certification strongly preferred
• Work in a matrixed environment to take our organization to the next level including test automation, continuous integration & deployment, and multi-platform test strategy optimization
• Drive E2E strategy and planning for large software projects
• Create the next generation strategy of testing frameworks, release techniques and infrastructure to increase the speed of release cycles and allow for constant high quality product
• Build and manage a matrixed quality engineering team to meet the needs of products under development
• Mentor junior members of the team in SDLC best practice and testing methodology in and Agile and Waterfall environment
• Regularly collaborate outside of the immediate team to solve problems and share best practices
• Collaborate with other teams to define project goals including scope, quality and timeframe
• Creates flexible project plan, including requirement definition, task definition, talent assignment, capacity planning and timeframes. Includes budget preparation and tracking
• BS degree or equivalent in Computer Science or related field with 5+ years of experience
• Strong development and/or test management experience with a proven track record in building effective teams and experience hiring and retaining QA engineers and developers in test
• 4+ years of hands-on experience with test planning, test execution and designing, implementing and maintaining high quality test automation
• Strong project management skills, preferably with experience in an agile and waterfall development environment
• Great communication skills both in person and in writing,
• Ability to clearly communicate high level strategy and technical details effectively across disciplines, locations, and organizations, including to senior leadership
• Experience with Oracle retail and merchandising applications are a plus but not required
• BS Degree or equivalent in science or engineering (chemistry or pharmacy preferred)
• More than 10 year experience in QA in consumer goods business and more than 5 year experience in team/people management
• Knowledge in cosmetic products, quality management system, Pharmaceutical Affiars Law
• Knowledge in cGMP requirements of US FDA and process validation is preferred
• Hands-on experience in supplier quality management/development is preferred
• Excellent communication with internal and external business partners both in Japanese and English
• Computer literate with good working knowledge of Microsoft products. SAP experience is preferred
• Experience in the participation in cross-functional projects
• Good in the following skills: dealing with ambiguity, conflict management, negotiation, timely decision making, managing diversity, problem solving, logical thinking, presentation
• Demonstrates integrity in technology collaborations and reviews. Ensures key contributors are accorded recognition
• Technical leadership of projects and subtasks
• Perform GV Quality Department strategic planning
• Team with customers and engineering to solve customer identified product quality concerns. Utilize Six Sigma tools with a structured problem solving methodology to identify root cause and develop corrective actions for failure modes identified through failure analysis
• Respond to customer requests for RCCA (root cause / corrective action) by providing comprehensive technical reports based on F/A and RCCA activities
• Lead formalized root cause and corrective action teams, managing the team, implementing the improvements and documenting the findings
• Host internal and external quality audits (supplier, corporate, and ISO 9001). When necessary, represent the operation in meetings with customers or other Honeywell facilities
• Assist the organization in developing robust control procedures that maintain and improve the site?s PPM metric
• Support the production team in ensuring that suspect material is effectively contained with appropriate disposition to protect the customer
• Support the NPD process for robust product development with use of Six Sigma tool kit
• Support development of comprehensive FMEA and Control Plan documents to support of quality standard. Research and develop FMEA document requirements and training materials. Provide training to FMEA developers and ensure result consistency
• Assist in design and delivery of quality-related training
• Ensure that only approved suppliers are used for outsourced processes and purchase of raw materials. Perform audits of suppliers to ensure suppliers comply with Division procurement procedures and meet quality standards, if applicable. Ensure suppliers complete Corrective Actions when applicable
• Support other quality assurance initiatives and procedures as requested
• Bachelor?s degree in Engineering or other related field
• Minimum of 5 years of Quality Assurance Experience in a machining or assembly environment with ISO, TS or AS quality system requirements
• Master?s degree preferred
• Demonstrated understanding of process variation, statistical analysis and statistical controls. Six Sigma Green belt or Black belt certification is a plus
• Proactive in anticipating, identifying, and taking action on potential issues and problems
• Proficiency to think independently and formulate conclusions consistent with the information available. Able to design and implement systems and procedures that are robust and sustainable
• 12 years or more experience in the pharmaceutical industry, with direct experience with Pharmaceutical/Biopharmaceutical/API products. Experience in QA Operations, production, QC and/or other relevant operational areas, but must include minimally 5 years in QA, and 3 years of management and or project management experience
• Strong understanding of regulatory requirements for commercial products
• Proven track record with FDA, EMEA and other Health Authorities
• Strong Technical understanding of pharmaceutical processes
• Team and consensus builder, with definitive and authoritative decision making ability
• Ten or more years of experience in an applicable risk management environment
• At least ten years of experience in quality control, quality assurance, compliance testing or audit roles for financial services company
• Internal and external audit experience in banking industry
• Background in mortgage
• Ability to identify and clearly communicate issues, measurement criteria, cause, exposure and recommendations
• Advanced to Expert level of presentation (verbal/written), relationship building and persuasion skills
• Advanced to Expert understanding of Consumer Banking operations, products/services, systems and associated risks/controls
• Advanced to Expert understanding of applicable laws, regulations, financial services and regulatory trends that impact consumers
• Comfortable working in a team environment with layers of required review/approval
• Prior leadership of staff that perform testing/monitoring activities
• Bachelor’s degree in Computer Science, Computer or Software Engineering, or a related field and 5+ years of experience as a manager of high performance quality assurance teams, focused on Wireless Connectivity
• 10+ years of industry experience, including at least 3+ years of hands-on testing or test automation and 5+ years as a quality assurance manager
• Experience implementing and testing networking and wireless communications protocols; performing distributed systems design and testing; experience with Bluetooth, Wi-Fi and/or ZigBee including understanding of the air interface and MAC layer interactions
• Strong experience managing and creating test automation frameworks
• Quality Assurance best practices pertaining to test definition, requirements tracking, and test automation
• Master’s degree in Computer Science, Computer or Software Engineering, with strong industry knowledge of testing Wireless Connectivity in mobile consumer electronics devices
• Strong Experience with testing wireless protocols (Wi-Fi, BT/BLE, ZigBee and/or LTE/UMTS)
• Experience testing Android based devices
• Manage, staff, and lead a team of Quality Analysts focused on data warehousing, business intelligence, and Java applications
• Maintain and implement quality assurance standards within our different Scrum teams
• Participate in QA Analyst work to keep up-to-date skillsets and firsthand views on the issues, challenges, and best practices of each team - This person will need to be comfortable with rolling their sleeves up and getting stuck in with their team
• Coordinate with appropriate parties to identify and prioritize next steps throughout the incident management process
• Effectively advocate and disseminate Quality Assurance best practices in the team
• This person will need to be comfortable with rolling their sleeves up and getting stuck in with their team
• Extensive experience in software quality assurance on Enterprise Data Warehousing and Business Intelligence projects
• Experience with Data Warehousing using the following technologies
• Previous experience developing custom Java applications using
• Direct responsibility for the corporate quality function, including quality engineering, and the corporate quality management system and tools
• Indirect responsibility for site quality organizations across the company
• Ensure compliance with national and international quality standards
• Define and implement quality procedures in conjunction with operating staff
• Support site internal and external compliance audits and drive necessary corrective action completion
• Drive quality achievement and performance improvement throughout the various manufacturing, quality, & engineering organizations, globally
• Bachelor's Degree in applied science or engineering field
• Minimum 5-years prior experience in Quality, Engineering or Operations Management
• Demonstrated experience working with manufacturing, engineering and supply chain
• Demonstrated exceptional written and oral communication skills
• Proven track record of delivering results against objectives
• Experience working in a lean culture
• Willingness and ability to travel, as required (up to 25% anticipated)

Senior Quality Assurance Manager, GMP Resume Examples & Samples

• Direct, manage and coordinate the GMP-QA team in the development, implementation, maintenance and improvement of the GMP Quality Systems
• Provide day-to-day direction, support and leadership to the GMP QA associates, ensuring that the team has adequate resources and support to meet its responsibilities
• Provide performance feedback and management of direct and indirect reports
• Provide leadership and direction to the QA team in the absence of the QA Director
• Lead and collaborate with the management team of the logistics/distribution department and of other functional areas to review key quality metrics and establish quality improvement initiatives
• Organize GMP-QA team’s workload to ensure adequate oversight of GMP facilities, processes and responsibilities, including but not limited to
• QC inspection and QA review of logs, products and records
• CRM system inventory review and releases
• Product EBR & MBR quality review, confirmatory testing review and Canadian QA releases for imported products
• Foreign site quality & GMP compliance review (for imported products)
• Coordination of PV activities to designated PV parties (for imported products)
• Maintenance and timely submissions of various regulatory GMP license amendments and renewals (DEL, MDEL, NHP-SL and OCS-LD)
• Creation and review of Quality Agreements with MAHs/clients and vendors/suppliers
• Facility and equipment qualification/validations
• Internal audits/self-inspections on GMP facilities and processes to ensure compliance with GMP, client requirements and Innomar procedures
• Vendor audits
• Management of controlled documents (Policies/SOPs/WIs/Forms) request, review and issuance work flow by actively liaising with department management and other reviewers/approvers
• Ensure facility and process audits as well as vendor audits are scheduled in advance and reflected in the QA audit calendar
• Coordinate and host external audits by clients and/or regulatory agencies
• Coordinate audit preparation activities with all impacted business units
• Facilitate appropriate, effective and timely provision of documents, responses and actions during the audit
• Collate responses and corrective actions with relevant impacted business units to ensure timely resolution of observations and issuance of documented responses
• Provide summary and trend analyses on outcome of external audits to senior QA and functional department management
• Interact with clients, internal stakeholders, vendors and various project members to ensure that specified business needs are met; assists in the post-implementation analysis to ensure that requirements are fulfilled
• Manage the CAPA process for the distribution/logistics department by ensuring that non-conformance and other reportable events as well as CAPA reports are recorded, followed-up, tracked and trended
• Identify, monitor and present internal/external audit and CAPA trends to department and QA management teams
• Implement continual process improvements related to GMP, warehouse, distribution and regulatory processes as required
• Timely submission of billing invoices to Finance for all billable QA/QC activities
• Provide quality metrics for assigned areas to the QA Director on a monthly basis and on an ad-hoc basis as requested
• Provide guidance to clients and internal stakeholders on GMP matters and serve as a resource to internal stakeholders for the interpretation and application of regulations and applicable guidelines
• In coordination with the QA Director, prepare QA budget and manage departmental expenses
• Work with the rest of the QA management team in the development/revision and implementation of QA policies and procedures as required
• Travels up to 20% of the time
• May also be assigned other duties and tasks as required from time to time by the QA Director
• Minimum Bachelors of Science degree in chemistry, pharmacy, pharmacology or other related healthcare or pharmaceutical field
• Minimum of 15 years’ experience in a senior Quality Assurance function in the pharmaceutical GMP or biotechnology industry
• Minimum of 10 years’ experience in management of multiple projects (planning, implementation, management and monitoring) including budget, resource plan, Key Performance Indicators, etc
• Minimum of 5 years’ experience each in the following areas
• Performing/overseeing facility, process and equipment qualification/validation
• Conducting internal self-inspections and vendor audits
• Hosting client and/or regulatory audits
• Submission and maintenance of Health Canada facility licenses
• Product quality review and Canadian QA release of imported products
• Industry certification in Quality is preferred. (e.g., CQA, CPGP, CQT, CQE, RQAP, RAC, etc.)
• Expert knowledge of Health Canada Food and Drugs Act, Food and Drugs Regulations, GMP regulations and associated guidelines is a must
• Practical knowledge of Narcotics & Controlled Substance regulations, Natural Health Product and NHP-GMP regulations, Medical Device regulations and Blood Product regulations is an asset
• Advanced knowledge in quality assurance principles and quality management, including design and operation of effective quality and regulatory compliance programs
• Strong knowledge of and experienced in root cause analysis and CAPA investigations
• Demonstrated ability to develop and implement customized Quality Assurance procedures specified by internal, external and industry specifications
• Advanced analytical, conceptual and problem-solving skills to evaluate business problems and apply scientific/regulatory knowledge to identify appropriate solutions
• Exceptional leadership, organizational, inter-personal, and communication (verbal and written) skills, with a proven conflict management skills and ability to provide leadership to others in response to situations and to escalate more critical decisions when relevant
• Proven ability to organize individual and team workload, set priorities and multi-task in order to meet various competing work deadlines, yet being flexible, adaptable and able to respond to changing needs
• Superior skills in building and maintaining strong relationships with direct reports as well as multiple internal and external team members across functional groups
• Strong attention to details, data analysis and presentation skills
• Ability to work independently and in a team environment. Work well in an interdependent team environment, and promote positive, respectful professional relationships
• Experienced in the development of training courses/materials
• Strong proficiency in common office applications (e.g., Word, Excel, PowerPoint, Outlook, Adobe Acrobat, etc.) and demonstrated adaptability and rapid fluency to new relevant applications (e.g., eQMS, EMS, WMS, CRM, etc.)
• Provide direction and staffing for the producer testing, in-process, finished product and laboratory operations
• This individual will provide administrative and managerial responsibilities related to the QA function. This includes budgeting/capitalization of the department and providing career development counsel to direct reports and other QA professionals
• Provide technical support to plant management regarding process/product improvements including key financial input regarding butterfat and solids yields
• Develops and implements a plant manufacturing assessment process that accurately measures the execution of the Land O' Lakes QMS
• Develop programs and monitoring systems with site sanitarian to effectively manage the sanitation practices within the plant
• We are seeking an individual with a BS/BA degree in Food Science or related technical field with proven leadership skills and experience managing people including employee development
• The individual should have minimum of ten (10) years’ experience in quality assurance, operations and regulatory responsibilities
• Experience will include the development and implementation of quality assurance programs for high risk products such as ready-to-eat foods, dairy, cooked meats, etc
• Proven experience in the highly regulated environments of IMS, USDA and wastewater control
• Proficient with the concepts of hazard analysis, risk assessments, and system/process applications
• Knowledgeable in quality management techniques of root cause analysis, FME and preventative quality
• Manages the Quality Assurance Department for Facilities and oversees quality programs at Chicago Public Schools that include quality engineering, custodial, supplier programs, and statistical process control
• Design, input, prepare, and maintain the quality assurance program in support of initiatives
• Responsible for participating in audit reviews in the various facilities
• Continuously refine QA objectives, fine tune QA reports and Facilities-wide metrics
• Oversees supplier investigations and supplier performance
• Deliver weekly quality assurance and continuous process improvement status reports
• Attend internal and external meetings, providing regular updates on quality assurance and continuous process improvement issues and concerns
• Draft correspondence, gather data, document process maps, and draft presentations
• Makes regular contact with vendors to keep abreast of quality issues and to resolve quality problems
• Develops action plans to maintain and improve product quality and principal satisfaction
• Initiates investigations of quality concerns, determine corrective actions to be taken and implements corrective actions
• Recommends, interprets and enforces quality policies and practices
• Assists in the development of policies and procedures
• Promotes an associate relation’s environment that is consistent with long term management objectives
• Plans, organizes and allocates the department’s resources to meet department and company goals
• Prepare quality reports as needed
• Serves as a member of various committees as needed
• 4 year degree in quality, engineering, business management or an equivalent field. Masters highly desirable
• Certificates in quality assurance/risk management programming/project management a plus
• Bachelor’s degree in Computer Science, Computer or Software Engineering, or a related field and 5+ years of experience as a manager of quality assurance teams, focused on testing embedded systems or mobile consumer electronics devices
• Technical experience in leading large quality assurance teams focused one more than one of the following areas of testing on a mobile device platform: Power, Thermal, Multimedia, Performance, Stability, Wi-Fi, Bluetooth
• Experience managing and creating test automation frameworks
• Demonstrated experience in black box and grey box testing methodologies, experience with standard QA and development tools, and the ability to operate within short release cycles
• Master’s degree in Computer Science, Computer or Software Engineering, with strong industry knowledge of testing embedded systems or mobile consumer electronics devices
• Active recruitment, hiring and training of new talent for the various aspects of the QA team
• Management and direction of QA team members
• Mentorship of existing and new QA resources in proper quality processes, methods and support for implementation and direction
• Responsibility for defining and meeting quality goals for the Digital Lithography group
• Bachelor’s degree (Master’s degree desirable) in EE, CS or related field
• 10+ years’ experience in hands-on QA development (SQA primary, some experience with board QA and QC highly desired)
• 5+ years’ experience in software management, including management of managers
• 3+ years’ of experience managing directly in a product QA (software and/or board) function
• Demonstrated ability to hire and develop engineering talent
• Hands-on SQA testing and evaluation expertise
• Experience with hardware board test
• Ability to lead a QA team starting at the level of the product quality vision
• Demonstrated leadership skills in the context of individual contributors and front-line managers
• Excellent verbal skills, required for providing direction and clear, concise guidance
• Strong written communication skills and data/results analysis
• A Bachelor’s Degree in Computer Science or equivalent experience is mandatory
• 12+ years of industry experience in a similar environment
• 5+ years of management experience, ideally managing multiple teams in multiple sites
• Experience building strong, successful technical teams
• High degree of organization and detail-orientation
• Proven track record of success in delivering complex projects
• Prior ownership of the operation of a mission-critical team and/or product
• 5 years in SW Development or QA or System Test in a key role on networking products
• Experience in use of network test tools, such as Ixia, Spirent or Agilent
• Experience in leading automation efforts and cycle time reduction
• Extensive networking and protocol debugging and test experience using advanced hardware and software test automation tools
• Excellent Ethernet and IP networking fundamentals and extensive experience in the application of IP protocols
• Deep knowledge of network hardware and packet forwarding architectures
• Substantial background working with large-scale networks
• Software development/programming/scripting skills are desirable

Senior Quality Assurance Manager, Director Resume Examples & Samples

• At least 10+ years in Software Quality Assurance in a large, centralized information technology environment with direct work experience in formalized quality assurance methodologies. Working knowledge of banking and/or financial services industry
• Bachelor's degree in Engineering, Computer Science, Mathematics or equivalent experience (Masters a plus)
• Must have a strong command of broad and general technical concepts. Knowledge of mobile development and testing a plus
• Able to communicate effectively both verbally and in writing. Must possess an ability to speak and write in plain English about complex technical concepts to ensure a clear understanding by a broad range of business, technical and senior executive stakeholders
• Experience in managing on-shore, off-shore, and hybrid teams and internal staff. A team player who collaborates with others and has a positive and collegial attitude. Strong relationship building skills with senior management and client. Ability to work collaboratively with others to achieve the company and project goals
• Requires management level knowledge of industry's processes and ability to implement one or best practice quality approaches (e.g., CMMI, ISO, Six Sigma, total quality measurement). Exhibits in-depth knowledge and use of process improvement and quality management methods, tools, and technology used to create and support defect-free, application software, or business operations processes for which the quality program will be focused
• Demonstrated problem solving skills with the ability to apply strong critical and logical analysis to business scenarios in the context of Quality Assurance
• Must possess and demonstrate excellent time management skills with the ability to achieve results in a very deadline driven environment with a focus on quality and sensitivity to meeting time commitments

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