customer care cover letter

Customer Service Cover Letter Tips & Examples to Land Your Ideal Role

Published: August 10, 2022

The best cover letters  highlight your skills and abilities and leave recruiters and hiring managers interested in and eager to learn more about you, your skillset, and your ability to succeed in the role they’re hiring for.

In this post, discover everything you need to include in a customer service cover letter to leave a lasting impression, including:

What to Include in a Customer Service Cover Letter

Customer service cover letter example, entry-level customer service cover letter.

• Entry-Level Customer Service Cover Letter Example

Best Practices for Writing a Customer Service Cover Letter

When writing a customer service cover letter, it’s essential to include information highlighting your skills and abilities in the customer service industry.

Some key information to include is:

• Your interest in the role you’re applying for and why you’re interested in it.
• Relevant customer service experience you have and the responsibilities you’ve held in your previous related roles.
• The specific skills you’ve developed and perfected that make you an excellent fit for the roles you apply to. It’s important to get as specific as possible for each position, as a generic cover letter not relevant to the role won’t help you stand out.
• Any awards or recognitions you’ve received for your customer service skills as they demonstrate your ability to be successful at the job and that you possess the qualifications hiring managers are looking for.
• The qualities you have that make you an excellent team player.
• The passion you have for customer experience.

It’s mentioned above, but it’s worth driving home that anything you include in your customer service cover letter should be specific and related to the role you’re applying for. Aim to create a new cover letter for each position so you can call attention to your skills that will help you fulfill the role expectations for each job.

Let’s go over an example of a high-quality customer service letter.

Dear [Hiring Manager Name],

My name is [Your name], and I am a seasoned [Industry] professional with over [Number] experience. I am very interested in [Position] at [Company name], and my experience in [Previous customer service experience] makes me an excellent candidate. I believe my [Insert role-relevant skills] can help [Company Name] achieve [Desired goals for role].

In my current role as a [Your current role] at [Current company], I’ve achieved results with [Insert achievements or data that shows expertise]. I’m eager to bring these skills to [Insert position] and help customers achieve success.

Additionally, [Insert other relevant experience or skills related to the role].

I look forward to further discussing my past achievements and how they will help me succeed as [Insert role title].

Thank you for your time and consideration.

[Your Name Here]

If you’re applying for a customer service position and haven’t yet held any customer service roles, not to worry. Below we’ll explain why.

If you’re applying for an entry-level customer service position but you don’t have significant customer service experience, you can still write a cover letter that highlights you as a standout candidate.

Take care to mention:

• The transferable skills you have that relate to the customer service role you’re applying for. For example, you’re a skilled communicator, which can come in handy when talking to customers over the phone or in person.
• Any customer service or related training you’ve received, even if it’s minimal. This shows a commitment and genuine interest in the role you’re applying for.
• Any relevant coursework or extracurriculars that have helped you develop the necessary skills for the role.
• Your passion for helping others and resolving issues, which are key qualities in any customer service professional.
• The qualifications that make you a good team member because, regardless of experience, you’ll be working with people.

Overall, highlighting any of your strengths, even if you don’t have direct experience, shows recruiters and hiring managers that you’d be an excellent fit for the role and what you can contribute to their company. Let’s go over a sample entry-level customer service cover level that you can use for inspiration.

Entry Level Customer Service Cover Letter Example

Dear [Hiring manager name],

My name is [Your name], and I am writing to express my interest in the [Role title] position at [Company name]. I am drawn to the role because [Insert interest] and my skills with [Insert relevant skills] make me an excellent candidate.

My relevant customer service experience is with [Explain applicable or transferable experience], and I believe this would allow me to excel at [Insert role requirements]. I’ve been recognized for [Insert data or achievements that demonstrate skill set], and I’m eager to achieve the same results for [Company name].

As I look forward to my next chapter, I hope to apply my experience and perspective to help the [Company Name] team hit and exceed goals. I admire [Company Name]’s commitment to [Business Priority] and feel passionate about your mission to [Company Mission Here].

Attached is my resume for further review, and I look forward to further discussing my experience and how my background fits [Company name] needs.

Thank you for your time and consideration,

[Your Name]

Above, we’ve outlined key elements to include in your customer service cover letter, whether you have years of experience or are just getting started in the field. Regardless of the type of letter you’re writing, though, there are always best practices to keep in mind.

• Always address the letter to a specific person, if possible. If you can’t find a hiring manager's name , you can say something like “Dear [company name] recruiter” or Dear [position title] Hiring Manager.”
• Use a professional tone throughout the letter, but you can also display your unique personality without being informal.
• Keep the letter short and to the point — recruiters and hiring managers are busy and might be reading through a lot of applications, so they’ll be appreciative of a concise letter that stays on track.
• Always highlight your relevant skills, experience, and qualities.
• Use concrete examples to back up your claims.
• Edit carefully for grammar, spelling, and punctuation errors.

A bonus tip and a unique way to leave a lasting impression with your cover letter is to tell a story. You can call out an experience that makes you uniquely qualified for the role, a story that expresses your interest in the company and what led you to them, or a story about a significant customer service-related experience you excelled at.

An excellent customer service cover letter gets you hired.

An excellent customer service letter leaves an impression on hiring managers and recruiters and can get you hired. Follow the tips and best practices we’ve mentioned above, and you’ll likely find yourself getting interviews that land you new customer service roles.

Don't forget to share this post!

Related articles.

The Chief Customer Officer: Responsibilities and How to Become One

Customer Service Managers — What Do They Do?

CXO: The Customer Service Leader You Probably Haven't Hired Yet (Including Insights from Experts)

8 Call Center Resume Samples & the Skills to Include [Templates]

Lunch and Learns: How to Host One That Your Team Will Want to Attend

25 Email Management Tips To Claim Back Your Time

A Customer Service Career Path Guide for Every Personality Type

Best Customer Service Resume: How to Make Yours Stand Out [with Examples]

How to Write a Customer Service Job Description to Attract the Best Candidates [Template]

The Top 21 Customer Service Certifications & Courses You Need to Take

Five fill-in-the-blank cover letter templates to help you impress recruiters.

Service Hub provides everything you need to delight and retain customers while supporting the success of your whole front office

Customer Service Cover Letter Example (+ Full Guide for 2024)

You’re a professional problem-solver with a knack for keeping customers happy.

As a customer service professional, you know just how important saying the right thing is, whether it’s face-to-face or by chat, email, or phone call.

Yet, when it comes to your cover letter, you’re stumped.

You just can’t seem to write one that conveys your expertise.

Don’t worry! We’ve got you covered.

In this article, we’re going to show you:

• What a Perfect Customer Service Cover Letter Looks Like
• 5 Steps to Writing the Best Customer Service Cover Letter

3 Essential Cover Letter Tips for Customer Service Workers

Let’s dive in!

Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

You’ve seen what a great customer service cover letter looks like, and now it’s time to write your own.

All you have to do is follow these simple steps to nail it:

#1. Put Contact Information in the Header

You should always start your customer service cover letter with your contact information. This should be placed in your cover letter’s header, just like on your resume .

Here’s what you should include:

• First and Last Name. Your full name should always be at the top of the page.
• Professional Title. Match the professional title on your cover letter to the exact job you're applying for. The hiring manager is probably sifting through hundreds of applications for different positions, so when you’re clear about the exact position you’re writing about, it makes the process easier for everyone.
• Email Address. Choose an email address that’s both professional and simple, like some combination of your first and last name. The quirky email address you created in high school won’t do. (e.g.: [email protected] doesn’t belong on your cover letter, but [email protected] is fine.)
• Phone Number. Make sure the number you provide is accurate so that the hiring manager can easily reach you. If you’re applying for a job abroad, make sure to add the dial code in front of your phone number.
• Location. Your city and state or country are usually enough information. But if you’re applying for a remote job or looking to relocate, specify so on your customer service resume .
• Relevant links (optional). You can add links to any relevant websites or social media, such as your LinkedIn profile.

Once you’re ready with your own contact information , it’s time to add the hiring manager’s.

Here’s what you should list:

• Company Name. Write down the name of the company you’re applying to.
• Hiring Manager’s Name. If possible, write down the name of the hiring manager for the department you’re applying for. Check the job ad, the company’s website, and their LinkedIn page to find out who it is.
• Hiring Manager’s Title. If you find the hiring manager for this specific job ad, and you see they’re the head of the department, write that as their title instead of “Hiring Manager.”
• Location. The city and state or country are the most vital information here, especially for companies that operate globally. You can optionally add the exact street name and number of the company if you want to be more specific.
• Email address (optional). If possible, find the hiring manager’s email address and add it here.
• Date of Writing (optional). Add the exact date you wrote your cover letter for a professional touch.

#2. Address the Hiring Manager

After adding all the relevant contact information, you should specifically address your cover letter to the person who’ll be reading it.

And we don’t recommend using the generic “To Whom It May Concern."

The way you address your cover letter can leave a positive impression on the hiring manager—if you do it right, that is.

So first, do some research. Check the job listing, company website, or LinkedIn profile and find the hiring manager for the department you’re applying to. This way, you can find their name and email address.

Then address them formally. We recommend using Ms. or Mr. , followed by their last name. But if you aren’t sure about their gender or marital status, you can just use their full name instead. For example:

• Dear Ms. Salgado
• Dear Juana Salgado

If you can’t find any information about the hiring manager or head of the customer service department, you can just address your letter to the department or the company in general:

• Dear Customer Service Department
• Dear Customer Service Hiring Team
• Dear Human Resources Team
• Dear Head of Customer Service

#3. Write an Eye-Catching Opening Statement

Hiring managers spend an average of seven seconds looking at a candidate’s application before deciding if it’s worth reading all the way through. 

So making a good impression from the get-go is crucial to a successful customer service cover letter.

Your opening paragraph should always include your name and exactly why you’re interested in the role. Showing your passion for the industry or specific job is a great way to make hiring managers want to know more about you.

Researching the company goes a long way here. The more you know about the employer, the more you can highlight what a good culture fit you are for them. This shows the hiring manager you aren’t just randomly applying everywhere - you’re really interested in this specific position.

Depending on your level of experience, you can also start your cover letter with a notable achievement or the skills that make you a perfect fit for the role.

Just make sure this paragraph isn’t too detailed. What you want to do here is pique the hiring manager’s curiosity and get them to delve deeper into your cover letter’s details.

#4. Use the Cover Letter Body for the Details

The main body of your customer service cover letter is where you can go into detail about what really makes you a qualified candidate for the position.

The trick here is to not just repeat everything from your resume. This is the place to truly show off your professional skills and qualifications, so you have to really make this section count. Your job is to convince the hiring manager that you’re a better fit than the other applicants, so mention any achievements related to the field and use the job advertisement as a reference.

You can tailor your cover letter to the job advertisement by mentioning specific skills the company is looking for or how exactly you can contribute to their team. For example, if you’re applying for a tech-related customer service position, you should mention skills related to that instead of, say, your e-commerce experience.

Showing your knowledge about the company, their business model, or their industry can be a great plus. So, if you’re familiar with the company’s products or services, make sure to mention that on your cover letter to show them how and why you align with their mission statement or company culture.

Finally, remember to be enthusiastic. Specifically, try to convey your excitement for the role and how confident you are that you can contribute to their company with your specific skills and experience.

#5. Wrap It Up Professionally

Knowing how to end your cover letter is the cherry on top.

You want to make sure you’re leaving the hiring manager on a good note and that your conclusion won’t make them doubt everything you said so far.

The conclusion is where you should confidently recap why you’re a great fit for the role or summarize the skills that make you stand out from other candidates.

Then, after your conclusion, it’s time to include a call to action. Inviting the hiring manager to take action , such as discussing your application further, can leave a lasting impression and increase your chances of getting an interview.

Finally, make sure to sign off on your letter professionally. Choose an appropriate signature line, followed by your full name. Here’s what it looks like:

Please don’t hesitate to contact me at the provided email or phone number so that we may arrange an interview. I look forward to discussing my application in greater depth at your earliest convenience.

Best wishes,

But if you think “Best wishes” is overused, here are some other lines you can choose from:

• Kind regards,
• Respectfully yours,
• Thank you for your consideration,

You now know the drill with writing cover letters, so we’ve got some specialized cover letter tips to take your customer service cover letter to the next level.

#1. Match Your Resume

In the customer service industry, consistency is key.

You want your cover letter’s formatting and layout to match your resume as much as possible; otherwise, you might look sloppy and disorganized.

Your text and contact information should be aligned neatly on the page, and the font styles and sizes should be consistent throughout. On top of that, you have to set the margins and line spacing, all while making sure your cover letter never spills over to page two.

Or Use A Cover Letter Template Instead

But why not just skip all the hassle?

Just use our resume builder by selecting a resume template and cover letter templates to create a matching pair in minutes.

Our professional templates are created in collaboration with HR professionals from around the world, making sure your application meets all industry standards and looks beautiful.

#2. Mention Skills And Other Keywords

While you can do a great job describing your enthusiasm for the role and how your experience makes you a great fit, none of that matters if your customer service cover letter doesn’t mention enough keywords .

If you’re familiar with popular customer service software like ZenDesk or have specific skills the job ad might be looking for, like troubleshooting, make sure to add them. The hiring manager is going to be even more impressed by how much you want the job if you mention the right customer service skills.

#3. Proofread The Final Draft

You can have the perfect cover letter and still get rejected because of one slip.

One of the biggest cover letter mistakes you can make is not proofreading your cover letter before sending it.

Almost any recruiter out there will reject an applicant with typos in their cover letter. That’s a huge risk to take just because you’re too lazy to proofread.

Try using a spellchecking tool like QuillBot or Grammarly . Run the text of your cover letter through it several times, then check it one more time yourself.

You worked hard to get to this final step, so don’t risk letting a typo ruin your chances of getting an interview.

Key Takeaways

And that’s all there is to writing a great customer service cover letter!

Hopefully, now you feel more confident, and you’ll land your next customer service gig in no time.

But before we finish this article, let’s recap everything we talked about so far:

• Your cover letter should have a header where the contact information is clearly visible. Make sure everything you list is factually correct, or else you might miss an opportunity.
• Researching the company goes a long way since you can personalize the letter according to their company culture and address the hiring manager by name for a stronger first impression.
• Match your cover letter to your resume so your application looks neat and professional. This also makes the hiring manager’s life easier since they can distinguish your application’s documents from the rest.
• Always proofread your cover letter before sending it. Sloppy grammar and spelling are some of the biggest mistakes that candidates can make, which gets their applications tossed into the ‘no’ pile.

To provide a safer experience, the best content and great communication, we use cookies. Learn how we use them for non-authenticated users.

• See All Courses >
• SUCCESS STORIES

• GET YOUR FREE LINKEDIN HEADLINE SCORE >>

• GET YOUR FREE RESUME SCORE >>

• GENERATE YOUR JOB-WINNING COVER LETTER >>

• FIND ANY CONTACT’S EMAIL ADDRESS >>

• ResyMatch.io Scan and score your resume vs. any target job.
• ResyBuild.io Build a job-winning resume using proven templates and advice.
• CoverBuild.io Have AI generate a personalized, job-winning cover letter in
• HeadlineAnalyzer.io Transform your LinkedIn headline into a job-generating machine.
• ResyBullet.io Scan, score, and upgrade your resume bullets.
• Mailcoop.io Find anyone’s professional email address in seconds.
• The Job Search Email Playbook Our 100+ page guide to writing job-winning emails.
• Value Validation Project Starter Kit Everything you need to create a job-winning VVP.
• No Experience, No Problem Learn how to change careers with no experience.
• The Interview Preparation System A proven system for job-winning interview prep.
• The LinkedIn Launch Formula A proven system for six-figure success on LinkedIn.
• See All Blog Posts Check out all of our job search articles & posts.
• HeadlineAnalyzer.io Scan your LinkedIn Headline and turn it into a job-generating machine.
• LinkedIn Profile Optimization Our comprehensive guide to optimizing your LinkedIn profile.
• LinkedIn Headlines Learn how to write a crazy-effective LinkedIn headline.
• LinkedIn Profile Picture Learn how to create a job-winning LinkedIn profile picture.
• LinkedIn About Section Write a job-winning About section (with examples!)
• LinkedIn Cover Photos Learn how to create a job-winning LinkedIn cover photo.
• GET YOUR FREE LINKEDIN HEADLINE SCORE >>
• ResyMatch.io Scan your resume and turn it into a job-generating machine.
• ResyBuild.io Build a beautiful, job-winning resume using recruiter-approved templates.
• Resume Examples Check out example resumes for a range of job titles and industries.
• How To Write A Resume Learn how to write a resume that actually wins job offers.
• Resume Summaries Our guide on writing a job-winning resume summary.
• Resume Tips & Action Words 175+ tips & examples to supercharge your resume.
• GET YOUR FREE RESUME SCORE >>
• CoverBuild.io Use our tool to generate a personalized, job-winning cover letter in
• Cover Letter Examples Check out example cover letters for a range of job titles and industries.
• How To Write A Cover Letter Learn how to write a cover letter that actually wins job offers.
• Cover Letter Templates Check out our proven, job-winning cover letter templates.
• Addressing A Cover Letter Learn how to start a cover letter the right way.
• GENERATE YOUR JOB-WINNING COVER LETTER >>
• Mailscoop.io A tool to help you find anyone’s professional email in seconds.
• How To Get A Job Without Applying Online Our flagship guide for effective job searching in today’s market.
• How To Network Our comprehensive guide on learning how to network.
• Tips For Better Networking Emails 6 tips for writing networking emails that actually get results.
• What To Ask In An Informational Interview 10 great questions to ask during a networking conversation.
• FIND ANY CONTACT’S EMAIL ADDRESS >>
• How To Prepare For Interviews Our proven preparation framework for turning more interviews into offers.
• How To Create A Job-Winning Interview Presentation Learn our “silver bullet” Value Validation Project presentation strategy.
• Interview Questions & Answer Examples Job-winning example answers for common interview questions.
• What To Wear To An Interview A simple guide to dressing for the job you want.
• How To Write A Job-Winning Thank You Note Learn how to write a post-interview thank you that wins job offers.

Customer Service Cover Letter Examples For 2024 (20+ Skills & Templates)

• Pinterest 0

Are you looking  to land more job offers in Customer Service?

A great cover letter will be key. This guide will cover everything you need for writing a job-winning Customer Service cover letter (including proven strategies, skills, templates, & examples).

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Customer Service role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

• What To Know About Writing A Job-Winning Customer Service Cover Letter
• The Best Skills To Include On An Customer Service Cover Letter

How To Address A Customer Service Cover Letter

• 3 Customer Service Cover Letter Examples

The 8 Best Customer Service Cover Letter Templates

• 3 Tips For Writing A Job-Winning Cover Letter

Here's the step-by-step breakdown:

Customer Service Cover Letter Overview: What To Know To Write A Cover Letter That Wins More Job Offers

What do companies look for when they're hiring for a Customer Service role?

When hiring for a customer service role, companies are looking for someone with strong communication skills, who is an active listener and is able to both understand customer needs and provide clear and effective solutions. They need someone who possesses empathy and patience, as they may often be dealing with customers who are upset, angry or frustrated.

In addition to these personality traits, companies are looking for specific experience and technical skills, such as proficiency in certain software and data management tools. Overall, companies want to hire someone who is customer-focused, service-oriented, and able to work effectively in a team.

Candidates should be able to handle a high volume of calls or requests, multitask, and prioritize tasks effectively to provide the best possible customer experience.

Your cover letter should show the company that your personality and your experience encompasses all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service cover letter:

• Address the job requirements: Review the job posting and identify the key skills and requirements the employer is looking for. Incorporate these into your cover letter by giving specific examples of how you have demonstrated these skills in previous roles.
• Highlight your customer service experience: If you have previous experience in customer service, highlight this in your cover letter. Share specific examples of how you have resolved customer issues, demonstrated empathy, or provided exceptional service.
• Use a professional tone: Your cover letter should be written in a professional tone, with correct grammar and spelling. Avoid slang, jargon, or informal language.
• Customize your letter: Avoid using a generic cover letter that can be sent to multiple employers. Instead, customize your letter for each job you apply for by tailoring your language to the specific company and job requirements. Add an extra personal touch by addressing the letter to the hiring manager, if their name is available to you.
• Demonstrate your enthusiasm: Show the employer that you are excited about the opportunity to work for their company and in the customer service role. Use language that conveys your enthusiasm and interest in the position.
• Use metrics and numbers: Whenever possible, use metrics or numbers to demonstrate your achievements in previous roles. For example, if you increased customer satisfaction ratings or reduced wait times for customers, use specific numbers to illustrate this.
• Close with a call to action: End your cover letter by expressing your interest in an interview and providing your contact information. This shows your eagerness to move forward in the application process and makes it easy for the employer to get in touch with you.
• Proofread: Make sure to thoroughly proofread your cover letter for any grammatical errors or typos. A well-written, error-free letter can make a strong first impression. I recommend using Hemingway App to do this.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Cover Letter

Keywords are one of the most important factors in your cover letter. They show employers that your skills align with the role and they also help format your cover letter for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan cover letters for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized cover letter. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first way to find the right keywords is to leverage our list of the best keywords and skills for an Customer Service cover letter.

These keywords were selected from an analysis of  real Customer Service  job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Cover Letter And Target Role

The second method is the one I recommend because it's personalized to your specific cover letter and target job.

• Open a copy of your target job description
• Head over to  ResyMatch.io
• Select the “Job Description Scan” from the scan type selector in the upper right corner of the tool
• Copy and paste the job description into the field on the left
• Hit scan and review the results

ResyMatch is going to scan the target job description and show you the exact keywords and skills that are relevant for the role and that you should weave into your cover letter.

Here's a video walking through this whole process:

Personalization is what makes a cover letter stand out. That starts from the very first sentence where you greet the person reading your cover letter! There are two ways to do this well:

1. Use The Hiring Manager's Name

The first, and best, is by including the hiring manager's name. Let's say that you discovered the hiring manager's name from a post on LinkedIn or via an informational interview.

This is the jackpot! All you need to do is use their name in the introduction, like this:

2. Use This Formula: To The [Department] Team at [Company]

If you don't have the hiring manager's name, no problem! You can address your cover letter to the team that you're applying to.

For example, if you're applying to for a Product Marketing Manager role at Discovery Education, you might start you cover letter like this:

This shows the reader that this letter has been written specifically for them and the content inside of it will support that.

It's much more relevant and personal than  “To Whom It May Concern!”

For more advice on writing a strong opening to your cover letter, check out this guide.

3 Customer Service Cover Letter Examples For 2023

Now let's take a look at all of these best practices in action. Here are three cover letter examples for different situations from people with different backgrounds that are all applying for Customer Service roles:

Customer Service Cover Letter Example #1: A Traditional Background

Our first example is a cover letter written by a candidate with traditional Customer Service experience. Here is what an example of their cover letter might look like:

Customer Service Cover Letter Example #2: A Non-Traditional Background

Our second cover letter example comes from a candidate looking to transition from marketing into Customer Service. This cover letter illustrates how they identify and speak to their transferable skills:

Customer Service Cover Letter Example #3: Landing A Customer Service Role In Spite Of A Career Gap and Non-Traditional Experience

Our third example highlights a candidate with Marketing and Events Management experience who, after a layoff, is looking to transition into Customer Service. Here is what their cover letter might look like:

At this point, you know all of the basics you'll need to write a Customer Service cover letter that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with  our CoverBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

3 Tips For Writing A Job-Winning Customer ServiceCover Letter

You're off to a strong start! But I've got a few more tips to help you take your cover letter to the next level:

1. Use ChatGPT To Write Your Cover Letter In <30 Seconds

All of these tips and best practices work, but you still have to implement them. Normally, that'd mean you sitting down and spending hours brainstorming ideas, typing, deleting, and typing again, and then feeling absolutely drained.

Now there's a way to work around all of that so you save your best energy for the writing and edits that matter most. Here's how it works:

• Head to ChatGPT (you'll need to create an account – it's free)
• Ask ChatGPT,  “Please write me a cover letter for an Customer Service role. The role I'm applying for is [Job Title] role at [Company]. Here is the job description: [Paste Job Description]. And here is my resume: [Paste Resume].
• Watch ChatGPT write up a pretty darn good cover letter base!

Here's a video of me doing this with a real cover letter if you want to see the steps in action:

Note:  I  do not recommend or advise that you simply copy and paste the content from ChatGPT into your cover letter and submit your application. ChatGPT is great for doing 80% of the baseline work, but you still need to review, revise, and personalize the content yourself.

2. Include Measurable Metrics And Outcomes

Too many job seekers only focus on the actions that they took and not the outcomes that resulted from those actions. As a hiring manager, it's impossible to differentiate between a dozen candidates who were all “Responsible For Increasing Customer Satisfaction Rates.” 

If you want to win, your cover letter should speak to the specific outcomes that you drove in previous roles. That could be:

• The percentage by which customer complaints decreased
• The average reduction in wait times for your calls
• The retention rate of your clients
• The rate at which you provided first-contact resolutions to customer issues

These numbers will show hiring teams what you're capable of and make your value crystal clear!

3. Match Your Cover Letter And Resume Design

They're the exact same car, down to the year, make, and model. The only difference is the way the product was presented. Like I said, quality impacts perceived value.

One of the best ways to boost the quality of your cover letter is to make it look clean, professional, and have it match your resume. That's why the resume templates in our resume builder tool match the cover letter templates in our cover letter builder:

If you use both tools to create your cover letter and your resume, your entire application is going to be top notch.

Key Takeaways To Wrap Up Your Job-Winning Cover Letter

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service cover letter:

• Start with a proven cover letter template from CoverBuild.io
• Use  ResyMatch.io to find the right keywords and optimize your cover letter for each role you apply to
• Start your cover letter with a personalized greeting for the hiring manager or team name
• Emphasize the measurable outcomes and value you drove in previous roles (include metrics!)
• Compare the draft of your cover letter to the examples on this page to make sure you're on the right path
• Use a tool like  Hemingway App to proofread your cover letter before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Now that your cover letter is taking care of, be sure to check out our guide on writing a job-winning Customer Service resume (with examples!) .

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

LEAVE A REPLY Cancel reply

You must be logged in to post a comment.

Most Popular Posts

YOU’VE SEEN AUSTIN IN

WHAT CAN I HELP WITH?

Welcome Back To Cultivated Culture!

Log into your Cultivated Culture account using one of the options below:

Forgot your password? Click here to reset.

Need a free acount? Click Here To Sign Up

By logging in, you agree to Cultivated Culture's Terms of Use , Privacy Policy , and agree to receive email updates.

One Free Account, Four Job-Winning Tools

Sign up for a free Cultivated Culture account and get access to all of our job search tools:

Your Bullet Score is:

Sign up for a free Cultivated Culture account to get the full breakdown of your bullet along with suggestions for improving it:

Sign Up To Save & Export Your Resume

Sign up to create, save, and export your resume and get access to our suite of job search tools!

Sign Up To Get More Free Email Searches

Create a free account to unlock more email searches and get access to all four of our job-winning tools:

Your Headline Score is:

Sign up for a free Cultivated Culture account to get the full breakdown of your headline along with suggestions for improving it:

Already have an acount? Click Here To Log In

We Just Need You To Verify Your Email.

We just emailed you a 6-digit code. Please check your email and enter it below.

Note: Your progress will not be saved until your email is verified. Closing this pop up or window might cause you to lose your progress.

Invalid Code

Choose one of the options below to get the verification code we sent you!

We'll need you to verify your email address before you're able to unlock free scans.

We'll need you to verify your email address before you're able to unlock free templates, saves, and exports.

We'll need you to verify your email address before you're able to unlock free email searches.

We sent a verification code to your email, all you have to do is paste that code here and submit to get full access!

Looks Like You Still Need To Verify Your Email Address!

Whoops! Looks like you still haven't verified your email address. We'll need you to do that before granting free, unlimited access to our tools.

If you can't find the original verification email, click the link below and we'll send a new one:

Sent! Please check your email.

Oops you've hit your credit limit..

Looks like you've used all 10 of your free credits for the month. Your credit limit will refresh in days. You can learn more about your credit limit here.

Want to stop worrying about credits?

Sign up for our Unlimited plan to get instance unlimited access to all of our jon search tools for one low price. Click below to learn more:

Go Unlimited!

Change plan.

Upgrade your plan to get unlimited access to all 5 of our offer-winning job search tools and 200 email searches / week:

Go Unlimited (& Save 10%)!

Upgrade to get unlimited access to our resume tools, 200 email searches / week, and 10% off our regular pricing thanks to your friend :

Your Unlimited plan comes with...

Unlimited access to all 5 of our resume tools

200 Mailscoop searches per week

No obligations - cancel any time

By clicking "Upgrade My Plan," you agree to Cultivated Culture's Terms of Service and Privacy Policy

By clicking "Change Plan," you agree to Cultivated Culture's Terms of Service and Privacy Policy

Confirm Your Plan Change

Here is a summary of your plan change:

Current Plan:

Please note the following for plan changes:

Your new plan and rebill date will be effective immediately

The number above depict retail plan pricing, any adjustments or credits will be available in the Invoices section of your Billing tab

If you're moving to a lower cost plan, the difference will be credited to your account and applied towards your next payment

By clicking "Confirm Plan Change," you agree to Cultivated Culture's Terms of Service and Privacy Policy

Unlimited Plan Upgrade

Change payment method.

Promo code has been applied to your purchase!

Note: This is a monthly subscription, your card will be automatically charged every month until you cancel your plan.

Terms of Use | Privacy Policy

(C) 2024 Cultivated Culture

Note: You will not be charged for updating your credit card using this form. After your new card is added, you will be billed on the date of your next billing cycle.

Upgrade Complete!

You are officially a

Unlimited Member

Invoice Details

Paid Today:

Start Date:

Subscription:

Next Bill Date (Est.):

Note: This receipt and future invoices will be available in the Billing Tab of your Account Dashboard .

Do You Want To Secure Your Account?

Increase your account security with one of our multi-factor authentication options:

Choose An Authentication Method

Awesome! Let's make your account more secure.

Choose your preferred authentication method:

Text Message Authentication

Enter the phone number that you want to use to set up text-based authentication for your account:

Text Message Verification Code Sent!

Please check your phone for verification code and enter below:

Email Verification Code Sent!

Please check your email for verification code and enter below:

No problem, we'll skip this for now. Do you want us to remind you to secure your account?

Customer Care Representative Cover Letter Example (Free Guide)

Create an customer care representative cover letter that lands you the interview with our free examples and writing tips. use and customize our template and land an interview today..

If you're looking to apply for a position as a Customer Care Representative, a great cover letter can help set you apart from other applicants. Our Customer Care Representative Cover Letter Guide will provide you with all the advice and resources you need to write an effective and persuasive cover letter. Follow our tips and you'll be on your way to success!

We will cover:

• How to write a cover letter, no matter your industry or job title.
• What to put on a cover letter to stand out.
• The top skills employers from every industry want to see.
• How to build a cover letter fast with our professional Cover Letter Builder .
• What a cover letter template is, and why you should use it.

Related Cover Letter Examples

• Front Desk Receptionist Cover Letter Sample
• Front Desk Supervisor Cover Letter Sample
• Auto Sales Cover Letter Sample

Customer Care Representative Cover Letter Sample

• Floral Designer Cover Letter Sample
• Claims Representative Cover Letter Sample
• Bookseller Cover Letter Sample
• Bench Jeweler Cover Letter Sample
• Courtesy Clerk Cover Letter Sample
• Floral Manager Cover Letter Sample
• Pharmacy Cashier Cover Letter Sample
• Retail Pharmacist Cover Letter Sample
• Distribution Clerk Cover Letter Sample
• Car Wash Attendant Cover Letter Sample
• Call Center Cover Letter Sample
• Call Center Analyst Cover Letter Sample
• Call Center Specialist Cover Letter Sample
• Client Advisor Cover Letter Sample
• Client Associate Cover Letter Sample
• Client Coordinator Cover Letter Sample

Dear Hiring Manager ,

I am writing to apply for the position of Customer Care Representative at XYZ Company. As a highly motivated and experienced customer service professional, I am confident that my expertise and dedication to providing excellent customer service can be a great asset to your team.

I have a proven track record of providing excellent customer service in a variety of settings. I currently work as a Customer Care Representative at ABC Company, where I am responsible for responding to customer inquiries, resolving customer complaints, and providing technical support. In this role, I have utilized my strong interpersonal and problem-solving skills to ensure customer satisfaction. Additionally, I am proficient in a variety of computer programs and am comfortable working in a fast-paced environment.

I am confident that my experience and skills make me an ideal candidate for the position. I am a friendly and outgoing individual with a strong commitment to providing excellent customer service. I am passionate about helping customers and have the ability to quickly and accurately assess customer needs. I am also highly organized and detail-oriented, which allows me to efficiently handle multiple tasks at once.

I am excited to speak further about this opportunity and how I can be an asset to your team. I have included my resume for your review. Thank you for your consideration.

Sincerely, [Your Name]

Why Do you Need a Customer Care Representative Cover Letter?

A Customer Care Representative Cover Letter is essential when applying for a job in customer service. It provides potential employers with an overview of your skills, experience, and qualifications that are relevant to the position. Here are some of the reasons why you need a Customer Care Representative cover letter:

• It allows you to showcase your most pertinent skills and experience that are relevant to the position.
• It gives potential employers an understanding of your communication abilities that will be essential for the job.
• It highlights your strengths, such as problem-solving, critical thinking, and customer service.
• It demonstrates your enthusiasm and dedication for the job.
• It gives you an opportunity to explain why you would be a great fit for the position.

A Few Important Rules To Keep In Mind

• Begin the cover letter by introducing yourself and explaining why you are interested in the role.
• Highlight your customer service experience and relevant skills.
• Mention any achievements that demonstrate your ability to excel in a customer service role.
• Explain why you are the best fit for the role.
• Be sure to check for any typos or grammatical errors before submitting.
• Keep the cover letter concise and to the point.
• Address the cover letter to a specific person whenever possible.
• End the cover letter with a call to action.

What's The Best Structure For Customer Care Representative Cover Letters?

After creating an impressive Customer Care Representative resume , the next step is crafting a compelling cover letter to accompany your job applications. It's essential to remember that your cover letter should maintain a formal tone and follow a recommended structure. But what exactly does this structure entail, and what key elements should be included in a Customer Care Representative cover letter? Let's explore the guidelines and components that will make your cover letter stand out.

Key Components For Customer Care Representative Cover Letters:

• Your contact information, including the date of writing
• The recipient's details, such as the company's name and the name of the addressee
• A professional greeting or salutation, like "Dear Mr. Levi,"
• An attention-grabbing opening statement to captivate the reader's interest
• A concise paragraph explaining why you are an excellent fit for the role
• Another paragraph highlighting why the position aligns with your career goals and aspirations
• A closing statement that reinforces your enthusiasm and suitability for the role
• A complimentary closing, such as "Regards" or "Sincerely," followed by your name
• An optional postscript (P.S.) to add a brief, impactful note or mention any additional relevant information.

Cover Letter Header

A header in a cover letter should typically include the following information:

• Your Full Name: Begin with your first and last name, written in a clear and legible format.
• Contact Information: Include your phone number, email address, and optionally, your mailing address. Providing multiple methods of contact ensures that the hiring manager can reach you easily.
• Date: Add the date on which you are writing the cover letter. This helps establish the timeline of your application.

It's important to place the header at the top of the cover letter, aligning it to the left or center of the page. This ensures that the reader can quickly identify your contact details and know when the cover letter was written.

Cover Letter Greeting / Salutation

A greeting in a cover letter should contain the following elements:

• Personalized Salutation: Address the hiring manager or the specific recipient of the cover letter by their name. If the name is not mentioned in the job posting or you are unsure about the recipient's name, it's acceptable to use a general salutation such as "Dear Hiring Manager" or "Dear [Company Name] Recruiting Team."
• Professional Tone: Maintain a formal and respectful tone throughout the greeting. Avoid using overly casual language or informal expressions.
• Correct Spelling and Title: Double-check the spelling of the recipient's name and ensure that you use the appropriate title (e.g., Mr., Ms., Dr., or Professor) if applicable. This shows attention to detail and professionalism.

For example, a suitable greeting could be "Dear Ms. Johnson," or "Dear Hiring Manager," depending on the information available. It's important to tailor the greeting to the specific recipient to create a personalized and professional tone for your cover letter.

Cover Letter Introduction

An introduction for a cover letter should capture the reader's attention and provide a brief overview of your background and interest in the position. Here's how an effective introduction should look:

• Opening Statement: Start with a strong opening sentence that immediately grabs the reader's attention. Consider mentioning your enthusiasm for the job opportunity or any specific aspect of the company or organization that sparked your interest.
• Brief Introduction: Provide a concise introduction of yourself and mention the specific position you are applying for. Include any relevant background information, such as your current role, educational background, or notable achievements that are directly related to the position.
• Connection to the Company: Demonstrate your knowledge of the company or organization and establish a connection between your skills and experiences with their mission, values, or industry. Showcasing your understanding and alignment with their goals helps to emphasize your fit for the role.
• Engaging Hook: Consider including a compelling sentence or two that highlights your unique selling points or key qualifications that make you stand out from other candidates. This can be a specific accomplishment, a relevant skill, or an experience that demonstrates your value as a potential employee.
• Transition to the Body: Conclude the introduction by smoothly transitioning to the main body of the cover letter, where you will provide more detailed information about your qualifications, experiences, and how they align with the requirements of the position.

By following these guidelines, your cover letter introduction will make a strong first impression and set the stage for the rest of your application.

Cover Letter Body

Dear [Hiring Manager],

I am writing to express my interest in the Customer Care Representative position with [Company Name]. With over four years of experience in customer service, I am confident that I have the skills and experience to be an asset to your team.

My current role as a Customer Care Representative at [Company Name] has allowed me to develop my skills and knowledge in customer service. I have an exceptional ability to quickly build rapport with customers, assess their needs, and provide effective solutions. I have a proven track record of exceeding customer expectations and ensuring they are satisfied with their experience.

In addition to my customer service experience, I have a strong background in problem-solving and conflict resolution. I have a keen eye for identifying trends in customer feedback, and I am always looking for ways to improve the customer experience. I also have experience managing customer inquiries and complaints in a professional and efficient manner.

I am confident that my expertise in customer service, problem-solving, and conflict resolution will make me a valuable addition to your team. I am eager to join an organization that values the customer experience and is looking to improve its customer service. I am excited to learn more about the Customer Care Representative position and how I can be of assistance.

Thank you for your time and consideration. I look forward to hearing from you.

[Your Name]

Complimentary Close

The conclusion and signature of a cover letter provide a final opportunity to leave a positive impression and invite further action. Here's how the conclusion and signature of a cover letter should look:

• Summary of Interest: In the conclusion paragraph, summarize your interest in the position and reiterate your enthusiasm for the opportunity to contribute to the organization or school. Emphasize the value you can bring to the role and briefly mention your key qualifications or unique selling points.
• Appreciation and Gratitude: Express appreciation for the reader's time and consideration in reviewing your application. Thank them for the opportunity to be considered for the position and acknowledge any additional materials or documents you have included, such as references or a portfolio.
• Call to Action: Conclude the cover letter with a clear call to action. Indicate your availability for an interview or express your interest in discussing the opportunity further. Encourage the reader to contact you to schedule a meeting or provide any additional information they may require.
• Complimentary Closing: Choose a professional and appropriate complimentary closing to end your cover letter, such as "Sincerely," "Best Regards," or "Thank you." Ensure the closing reflects the overall tone and formality of the letter.
• Signature: Below the complimentary closing, leave space for your handwritten signature. Sign your name in ink using a legible and professional style. If you are submitting a digital or typed cover letter, you can simply type your full name.
• Typed Name: Beneath your signature, type your full name in a clear and readable font. This allows for easy identification and ensures clarity in case the handwritten signature is not clear.

Common Mistakes to Avoid When Writing a Customer Care Representative Cover Letter

When crafting a cover letter, it's essential to present yourself in the best possible light to potential employers. However, there are common mistakes that can hinder your chances of making a strong impression. By being aware of these pitfalls and avoiding them, you can ensure that your cover letter effectively highlights your qualifications and stands out from the competition. In this article, we will explore some of the most common mistakes to avoid when writing a cover letter, providing you with valuable insights and practical tips to help you create a compelling and impactful introduction that captures the attention of hiring managers. Whether you're a seasoned professional or just starting your career journey, understanding these mistakes will greatly enhance your chances of success in the job application process. So, let's dive in and discover how to steer clear of these common missteps and create a standout cover letter that gets you noticed by potential employers.

• Not researching the company and customizing the cover letter to the specific job.
• Failing to proofread the cover letter for errors.
• Using generic language and clichés.
• Not being clear and concise in the cover letter.
• Not following the cover letter format.
• Not highlighting customer service skills.
• Making the cover letter too long.
• Not including a professional greeting.
• Not including contact information.
• Not expressing enthusiasm.

Key Takeaways For a Customer Care Representative Cover Letter

• Highlight your customer service skills and experience
• Describe how you’ve handled difficult customer situations in the past
• Demonstrate your knowledge of customer service principles and techniques
• Explain how your interpersonal skills can help to resolve customer issues
• Show your enthusiasm for customer satisfaction
• Mention any awards or recognition you’ve received for customer service

Privacy preference center

We care about your privacy

When you visit our website, we will use cookies to make sure you enjoy your stay. We respect your privacy and we’ll never share your resumes and cover letters with recruiters or job sites. On the other hand, we’re using several third party tools to help us run our website with all its functionality.

But what exactly are cookies? Cookies are small bits of information which get stored on your computer. This information usually isn’t enough to directly identify you, but it allows us to deliver a page tailored to your particular needs and preferences.

Because we really care about your right to privacy, we give you a lot of control over which cookies we use in your sessions. Click on the different category headings on the left to find out more, and change our default settings.

However, remember that blocking some types of cookies may impact your experience of our website. Finally, note that we’ll need to use a cookie to remember your cookie preferences.

Without these cookies our website wouldn’t function and they cannot be switched off. We need them to provide services that you’ve asked for.

Want an example? We use these cookies when you sign in to Kickresume. We also use them to remember things you’ve already done, like text you’ve entered into a registration form so it’ll be there when you go back to the page in the same session.

Thanks to these cookies, we can count visits and traffic sources to our pages. This allows us to measure and improve the performance of our website and provide you with content you’ll find interesting.

Performance cookies let us see which pages are the most and least popular, and how you and other visitors move around the site.

All information these cookies collect is aggregated (it’s a statistic) and therefore completely anonymous. If you don’t let us use these cookies, you’ll leave us in the dark a bit, as we won’t be able to give you the content you may like.

We use these cookies to uniquely identify your browser and internet device. Thanks to them, we and our partners can build a profile of your interests, and target you with discounts to our service and specialized content.

On the other hand, these cookies allow some companies target you with advertising on other sites. This is to provide you with advertising that you might find interesting, rather than with a series of irrelevant ads you don’t care about.

Customer Support Cover Letter Samples & Examples That Worked in 2024

How to write an excellent customer support cover letter

Customer support professionals are the foundation of all businesses, helping to bridge the gap between customers and their preferred companies to work with. To earn a position as a customer support professional, you need a cover letter that encapsulates your dedication to customer satisfaction.

In this guide, we will teach you 5 essential steps for writing a cover letter as a customer support professional. Keep reading to learn all about:

• How to format a customer support cover letter header & headline
• Why you need a personalized greeting on your cover letter
• What to include in a customer support cover letter introduction
• Ways to showcase your professional value on a cover letter
• How to properly conclude a cover letter with a closing statement

Still looking for a job? These 100+ resources will tell you everything you need to get hired fast.

1. How to properly format your customer support cover letter header & headline

A cover letter header and cover letter headline are the first big elements to focus on creating when writing the document.

Your header should contain all the necessary identifying information about you (the applicant) and the company you are applying to. Meanwhile, your headline should preview the information to come in a compelling way that encourages employers to read onwards.

To help better demonstrate how to create both of these cover letter elements, we have provided more in-depth explanations and examples below:

Formatting the header

The header of your customer support cover letter should have between 3 to 4 lines of text that include:

• The name of the company you are applying to (& the department, when applicable)
• Your name and professional title
• Your professional contact information (phone number, email address, LinkedIn)

Here is an example of a well-formatted header on a customer support cover letter

To: HomeGoods, Customer Services Department From: Joe King , Customer Support Professional (123) 456-7890 | [email protected] | linkedin.com/in/joe-king

Writing the headline

When writing your customer support headline, you should always include a keyword related to the position, an eye-catching number or trigger word, a powerful adjective or verb, and a promise.

Here is an example of a well-written customer support headline, followed by a quick breakdown of its key components

My 3 Customer Support Skills that Customers Love & How I Can Apply Them at Your Company

Trigger Word/Number : 3 Skills Keyword: Customer Support Adjective/Verb: Apply Promise: At Your Company – the addition of this detail at the end of the headline indicates to the employer that you will relate your skills directly to the needs of their company.

Find out your resume score!

2. How to write a personalized greeting for your customer support cover letter

With your header and headline in place, the next step is to write your cover letter greeting.

Rather than using a generalized greeting – such as “To Whom It May Concern” – you should opt for a personalized greeting that addresses a specific person or department by name. Personalized greetings are always a better option because they show employers your attention to detail and the level of effort you have put into your application.

If you have done your due diligence when researching a company but cannot pinpoint the exact person or department who will review your cover letter, try out one of these alternatives:

To the [Company Name] Team

To the [Company Name] Hiring Manager

3. How to craft an effective customer support cover letter introduction

For the introduction of your cover letter , your primary goal is to retain the attention of the employer after the greeting and headline initially hook it. To do so, your introduction should include:

• A brief overview of your professional history and goals
• A statement on why you are enthusiastic about applying to this company
• A mutual acquaintance (when possible)

Here is an example to help demonstrate how to write a customer support cover letter introduction

To the [Company Name] Hiring Manager,

I am a Customer Support professional with over 3 years of experience working in the automobile industry. After purchasing a car from your company myself and being impressed with your innovative approach to customer service, I reached out to your Head of Communications and was recommended to apply for this position.

4. How to showcase your professional value on a customer support cover letter

After your introduction come the body paragraphs of your cover letter. A strong cover letter will typically contain between 2 to 4 body paragraphs that offer in-depth answers to the following questions:

• What excites you about working at this company?
• What do you hope to learn from working at this company?
• What accomplishments or qualifications make you stand out as an applicant?
• What key skills do you possess that are relevant to the position?

Focusing on your accomplishments is particularly important, as they give employers real-life and quantifiable examples of the value you can bring to their company.

Here is an example of how to describe an accomplishment in a customer support cover letter

As the Customer Support Agent for [Former Employer], I increased the resolution speed for customer incidents by more than 35%. Additionally, I helped to implement a new digital platform for contacting customers that resulted in a 45% increase in customer retention.

5. How to properly conclude a cover letter with a closing statement

The final element of any good cover letter is a strong and thoughtful closing statement that includes:

• An enthusiastic sentence saying you are looking forward to hearing from them
• An additional sentence stating you will follow up, including how you will contact them or how they can contact you
• A formal sign-off

Here is an example of an effective closing statement on a customer support cover letter

With my years of experience and dedication to customer satisfaction, I know I can bring tremendous efficiency to your Customer Support department. I am eager to meet with you to discuss this opportunity and am available any weekday between the hours of 10 a.m. to 4 p.m. The best way to reach me is at (123) 456-7890.

Best Regards,

[Applicant Name]

 Follow this cover letter outline for maximum success.

Nikoleta Kuhejda

A journalist by trade, a writer by fate. Nikoleta went from writing for media outlets to exploring the world of content creation with Kickresume and helping people get closer to the job of their dreams. Her insights and career guides have been published by The Female Lead , College Recruiter , and ISIC, among others. When she’s not writing or (enthusiastically) pestering people with questions, you can find her traveling or sipping on a cup of coffee.

All customer service cover letter examples

• Call Center Operator
• Client / Customer Relationship Manager
• Sales Associate

All customer support cover letter examples

Related customer support resume examples

Let your resume do the work.

Join 5,000,000 job seekers worldwide and get hired faster with your best resume yet.

• Resume Templates
• Resume Examples
• Free Resume Builder
• How to Write a Resume
• Resume Format
• Resume Packs
• Cover Letter Templates
• Cover Letter Examples
• Free Cover Letter Generator
• How To Write a Cover Letter
• CV Templates
• CV Examples
• Free CV Maker
• Resume Help
• Cover Letter Help
• Job Interview
• Career Advice

The Finest Cover Letter Examples For Customer Service

The first step in landing an interview for a great job in the customer service industry is submitting an impressive resume and cover letter .

How do you define “impressive”? Well, your cover letter should instantly grab the attention of the hiring manager by demonstrating that you are a good fit for the position and are enthusiastic about pursuing the opportunity.

This guide will teach you how you can project that impression with your writing, plus share a couple more tips to help you land the coveted interview! 

What Should a Customer Service Cover Letter Include?

Your customer service cover letter should contain all of the standard elements expected in a well-written business letter. This includes your contact information, a proper salutation using the name of the contact person (research this!), a catchy introductory paragraph, a powerful summary statement, and a professional-sounding closing.

More specifically, a convincing customer service letter should communicate three major points:

• Your level of experience and most marketable skills 
• Past achievements and accomplishments
• Personal tidbits, showing why you are a great cultural fit 

If you nail the above, you’d likely get a green light to the next hiring round!

Customer Service Cover Letter Examples

Download cover letter (.docx)

Customer Service Manager Cover Letter Example (text version)

Dear Mr. Bryant,

I read your job listing for a customer service supervisor with great interest. I understand that creating great customer service experiences is absolutely necessary for any company to remain competitive. I understand that hiring the right customer service representatives is extraordinarily important and that hiring the right supervisors is even more.

I believe that my decade of experience in the customer service and hospitality fields makes me uniquely qualified to take on the challenges of this position. I have worked in multiple positions where I have employed my customer service skills both face to face, online, and over the phone. I have always succeeded in meeting the highest standards when it comes to delivering skilled assistance while showing empathy to the customer. I believe that customer service and support plays an integral role in sales and customer retention.

In my most recent position as evening supervisor of the customer support team at Major Retailer, I oversee a team of 10 on-site representative and 15 remote employees. We deliver both online and telephone support services. I also act as the administrator of our automated telephone support system the XYZ telephony 3000.

In the five years that I have worked for Major Retailer, I have been promoted from customer service agent to supervisor. I have also received two commendations for increasing the speed of which customer service calls are resolved by 5% overall, and for achieving the highest rate of support agent retention in the midwest. I am proud of what I have been able to accomplish working with the wonderful team I have over the past several years, but also look forward to exploring future challenges with ABC Corporation.

Prior to my work at Major Retailer, I held several positions that required customer service skills. These were largely in the hospitality industry where I worked as a concierge at both Hotel Chain A and Hotel Chain B. It was in these positions that I learned the power of creating amazing experiences for customers.

In closing, I believe I have the skills and experience needed to execute the duties of this position. I am committed to customer service, and providing support to your valued customers. I am confident that my proven leadership position will enable me to move seamlessly into a supervisory position at your firm. I would love to meet with you.

Sincerely, Margaret O’Brien

Entry-Level Customer Service Cover Letter Example

Dear, Ms. Adeline Schmidt,

I am writing to you in regards to the job position for customer service representative that is currently open at Paramounts Inc. I’d be delighted to be considered for this position and strongly believe that your company will benefit from my strong interpersonal skills and commitment to high standards of customer service. 

My past experiences include but are not limited to working in a warehouse environment where I would consistently deliver packaged goods to consumers in a friendly and time-efficient manner. Working behind the counter of a local neighborhood deli, where I would communicate with customers to determine the needs of their order. As well as working for a customer service phone line, where I was able to help customers solve issues that they were unable to work out on their own. 

In addition to these experiences, I am also highly capable of recordkeeping and transactions’ organization, communicating with others, and showing a consistent and professional demeanor in the workplace. 

With all of these aspects considered, I have high hopes that you can consider me for a position with your company. If required, please feel free to contact me at any point in time to discuss my potential employment. I hope that the enclosed resume that I have included with this letter will bring to light any requirements I hold that you may be looking for. 

Sincerely Adelaide Kemp

Customer Service Rep Cover Letter Example 

To the desk of Ms. Adrianna Blake,

I wish to take a moment to thank you for considering me for the position of customer service representative. For the last two years, I have been working as a specialist in customer care for the satellite office of Diamond Internet and Television services. During the time I spent working for this company, I have managed to develop a wide range of skills that I believe will make me suitable for the position that had been advertised. 

During my time at my previous job, I have developed the following skills:

• Live Chat support (using ZenDesk software)
• Real-time phone support 
• Lead qualifications and cold calling 
• Cross-sells and upsells to existing customers 

I was also responsible for conducting phone customer satisfaction surveys of Diamond Telecom customer base, conducting assessments, and inquiring into the reasons for lower ratings. Then, I completed detailed reports for the company’s Customer Success teams. 

My experience at Diamond has also allowed me to develop my interpersonal skills and develop a high level of emotional intelligence and resilience. 

I hope that this letter and enclosed resume will assure you that I will be an excellent fit for your company. I look forward to discussing the potential of my employment in the future. Once again, thank you for the opportunity. 

Sincerely, Alexander Lyman

How to Write a Customer Service Cover Letter

Okay, you now have an idea of how a great customer service cover letter looks like. Now’s your turn to churn out one, or better several! 

Here are step-by-step instructions for writing a compelling customer service cover letter:  

• Start from the middle — the cover letter body. This is the main part of your letter, so give it the most thought first. 
• Briefly explain your background and core skills. Use the job posting as your guide and incorporate the “keywords” from it to describe your main skills and experiences. Years of experience, the names of customer service related computer systems, and industry-recognized training programs are useful keywords that often get a positive response.
• Add “ power words ” to your narrative. Use strong verbs and adjectives to describe your duties, accomplishments, and personal traits.
• Don’t forget about soft skills . Keep in mind that a good customer service professional has empathy, great listening skills, the ability to resolve conflict, and the ability to deal with angry customers without taking things personally. A customer service professional seeking a management or supervisor position must also show that they can motivate others, provide constructive criticism, and coaching.
• Round up with a call-to-action. Close your cover letter with a short statement, prompting further action such as reaching out to you for further information. Alternatively, you can state your availability for the interview. Then thank the reader and sign off.
• Work on your opening paragraph.  Get back to the beginning and add a compelling opening for your cover letter. State the position you are after, as it is written in the job description, and share your elevator pitch .  
• Edit and polish. Give your cover letter another unemotional read. Trim some sentences, check for typos, and verify that you’ve addressed all the instructions from the job posting. 

What Are 3 Important Qualities of Customer Service?

The top three most important qualities for a great customer service representative are:

• Strong listening and communication skills
• Empathy and compassion 
• Mental resilience 

Yes, these are all soft skills. But the truth is that many companies are willing to train you to use their customer support software and phone systems for example, but they don’t have the time or willingness to nurture the soft skills that you may or may not possess. 

Final Thoughts

You’ll notice that the first customer service letter above does several things. It outlines technical experience, shows that Margaret has many of the soft skills required in customer service, demonstrates that she is technically proficient, and quantifies her achievements.

You can use this sample as a reference as you write your letter replacing the details here with your own information. Feel free to combine our letter with a resume you can create from one of our many free templates the next time you apply for a customer support position!

Updated on September 2021.

Elena runs content operations at Freesumes since 2017. She works closely with copywriters, designers, and invited career experts to ensure that all content meets our highest editorial standards. Up to date, she wrote over 200 career-related pieces around resume writing, career advice... more

you might also like

CNA Cover Letter Example (+Writing Tips)

Firefighter Cover Letter Example (+Tips)

Production Manager Cover Letter Example And Tips

Compelling Cover Letter For Research Internship: Example & Tips

Veterinarian Assistant Cover Letter: Examples and Tips

its one of the best cover letter

Leave a Response Cancel reply

Resume Builder

• Resume Experts
• Search Jobs
• Search for Talent
• Employer Branding
• Outplacement

Customer Care Cover Letter

15 customer care cover letter templates.

How to Write the Customer Care Cover Letter

Please consider me for the customer care opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for end-to-end transactions and policy services (for both personal insurance and commercial insurance) over the phone, emails and service counter within service level.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience in a Customer Service environment is essential
• Experience of Dealer operations or other OEM’s would be an advantage
• Clear understanding of logistics, purchasing and distribution
• A sound computer use knowledge
• Very customer focused and friendly, problem management and resolution
• Previous customer service, call center or telemarketing (sales) experience preferred
• Develop customer relationships by offering solutions to complex issues
• Exposure or experience to a client/customer service oriented environment

Thank you for considering me to become a member of your team.

Lennox Reichert

• Microsoft Word (.docx) .DOCX
• PDF Document (.pdf) .PDF
• Image File (.png) .PNG

Responsibilities for Customer Care Cover Letter

Customer care responsible for excellent customer service via phone to callers filing claims on insurance and other financial protection products.

Customer Care Examples

Example of customer care cover letter.

I am excited to be applying for the position of customer care. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for top quality service regarding dental insurance products; explain policy features and benefits, provide policy-specific information regarding claims, and process complex transactions accurately.

Please consider my experience and qualifications for this position:

• Online Training takes approximately 10-14 days to complete
• Readily adaptable to the changing needs of the business
• Assemble, align, and install equipment as necessary and keep a track of warranty services etc
• Is a people person
• Minimum of 25 (38 preferred) accurate words per minute (to be tested)
• Experience with order taking and/or billing
• Familiar with standard office software (SAP/CRM experience desirable)
• Basic knowledge and/or experiences in Life Sciences preferred

Thank you for your time and consideration.

Baylor Jast

In my previous role, I was responsible for price on quotes on all insurance products which factor in all applicable rules and discounts to complete the sale.

My experience is an excellent fit for the list of requirements in this job:

• Microsoft Office Advanced, Google Docs
• Interface between plant and sales office (LBP) for Tier 1 KOB3 orders
• Possess service and customer-oriented, positive mindset and Can-do attitude
• Proven track record in conducting service improvement programs and training
• Quick learner, analytical & logical thinking and problem-solving skills are needed
• Structured, organized, strong coordination and interpersonal skills
• Expert communication and presentation
• Native Thai speaker with good command of English

Thank you in advance for taking the time to read my cover letter and to review my resume.

Campbell Harris

Previously, I was responsible for quality service by responding to inquiries regarding property & casualty insurance products and/or coverage from internal and external customers.

• Technically competent with various software programs including MS Office
• Knowledge of metrology & calibration services
• Excellent communication and conversational skills
• Strong technical knowledge of TycoIS systems, processes and products/services provided by TycoIS
• Able to quickly identify issues and execute improvements / remediation before problems arise
• Strong focus on delivery to customer base
• Complete the initial disaster assistance registration procedure
• Processes a variety of claims or requests for disaster assistance

Thank you for taking your time to review my application.

Lennox VonRueden

I submit this application to express my sincere interest in the customer care position.

In my previous role, I was responsible for information, education and assistance to members, providers, other insurance companies, attorneys, agents/brokers or other member representatives on recorded phone lines regarding benefits, claims and eligibility.

• Advanced customer relations skills, including active listening/interpretation, empathy, conflict resolution and organized problem solving skills in a professional manner
• Prior experience servicing customers using various communication methods - phone, chat, and email
• Basic knowledge of all banking transactions and account establishment guidelines and processes
• Proficient in a variety of software programs including customer relationship mgmt
• Accedited High School diploma/GED
• Industry knowledge — previous experience within a Data Services provider and/or experience within the maritime and trade sectors, would be an advantage
• Rapidly respond to customers and manage several issues at on time
• Eager to take on any challenge, adaptable to change and willing to learn new skills

Thank you in advance for reviewing my candidacy for this position.

Casey Kling

In my previous role, I was responsible for subject matter expertise of product coverage, insurance benefit coverage, Company sponsored co-pay cards and alternative forms of coverage for supported products.

• Knowledge of IVR, Salesforce, Aspect, will be an advantage
• Excellent track records in team performance and improvement
• Familiarity with ticket or case management systems ( Service Cloud)
• Customer administration/Customer Support
• Having worked in a Customer Service Team environment that solely focuses on investigating and analysing data to resolve issues
• Fluent Spanish, English and Portuguese
• Good leadership, stakeholder management and time management skills to ensure success of projects
• Understanding on eMail including spam, filtering, etc

Quinn Brown

Related Cover Letters

Create a Resume in Minutes with Professional Resume Templates

Create a Cover Letter and Resume in Minutes with Professional Templates

Create a resume and cover letter in minutes cover letter copied to your clipboard.

Customer service representative cover letter templates

The importance of a customer service cover letter

How to title your customer service cover letter.

This will let potential employers know that you’re serious about the customer service position and it will help them find your letter when searching through applications.

Customer service cover letter title examples

What to write in a customer service cover letter.

Then, in the second paragraph, describe your skills and experience in customer service. Be specific and include examples of times when you’ve gone above and beyond for customers.

What to include in a customer service cover letter

Customer service cover letter examples, title: [role] – [your name], title: [role] – [your name], [contact information], title: [your name] – [role], [contact information], title: customer service representative cover letter – [your name], title: cover letter for [role] – [your name], title: [your name] – cover letter, good practices for writing a customer service cover letter, frequently asked questions, what are some tips for writing a great customer service cover letter, how can i make my cover letter stand out, what is the most important thing to include in a customer service cover letter, what to avoid mentioning in your customer service cover letter, what if i don't have any customer service experience, should i include references in my customer service cover letter.

Email still remains one of the major customer service channels for a huge number of consumers. Check out our free customer service templates.

Sorry, I am not able to complete this task as it appears to be a request for summarization of a specific text.

The article discusses the importance of email in sales and marketing with a potential return on investment of up to 4400%. Ready-made email templates for different occasions like sales introduction, prospect follow-up, loyalty programs, and customer birthday offer emails are featured. Reminder email templates for trial expiration, renewing subscription, and overdue payments are also discussed. Survey email templates, including tips for gaining customer feedback, and examples of bad email practices with tips for writing effective business emails are included as well.

Create attention-grabbing promotional emails with clear subject lines and compelling content. Use a mix of content types, personalize, and track success for effective campaigns.

You will be in Good Hands!

Customer Care Representative Cover Letter Examples

A great customer care representative cover letter can help you stand out from the competition when applying for a job. Be sure to tailor your letter to the specific requirements listed in the job description, and highlight your most relevant or exceptional qualifications. The following customer care representative cover letter example can give you some ideas on how to write your own letter.

or download as PDF

Cover Letter Example (Text)

Emmy Tjeerdsma

(184) 653-6813

[email protected]

Dear Glinda Bollack,

I am writing to express my genuine interest in the Customer Care Representative position at Amazon, as advertised. With five years of dedicated experience in customer service at Verizon, I have developed a strong foundation in providing exceptional support and fostering positive customer experiences. I am excited about the opportunity to bring my skills and passion for service excellence to the Amazon team.

Throughout my tenure at Verizon, I have honed my ability to handle a diverse range of customer inquiries, resolve complex issues, and maintain customer satisfaction. My commitment to understanding the needs of customers and delivering solutions that not only meet but exceed their expectations has been a driving force in my career. I am proud to have contributed to Verizon's reputation for outstanding customer care, and I am eager to extend the same level of dedication and professionalism to Amazon's esteemed customer base.

I am particularly drawn to Amazon's innovative approach to customer service and its emphasis on creating a seamless and enjoyable shopping experience. My ability to adapt to rapidly changing environments, coupled with my proficiency in utilizing various customer support tools and technologies, makes me confident in my ability to contribute effectively to your team. Furthermore, my strong communication skills, both verbal and written, ensure that I can interact with customers in a manner that is clear, empathetic, and solution-oriented.

I am excited about the possibility of joining Amazon, a company known for its customer-centric philosophy and dynamic work culture. I am eager to contribute to your team by leveraging my experience, skills, and passion for customer service to help Amazon continue to exceed customer expectations and maintain its position as a leader in the e-commerce industry.

Thank you for considering my application. I look forward to the opportunity to discuss how my background, skills, and enthusiasms align with the needs of your team and how I can contribute to the ongoing success of Amazon.

Warm regards,

Related Cover Letter Examples

• Customer Care Manager
• Customer Account Representative
• Customer Sales Representative
• Customer Service Representative
• Customer Support Representative
• Insurance Customer Service Representative

Customer Care Manager Cover Letter Example

Cover letter examples, cover letter guidelines, how to format an customer care manager cover letter, cover letter header, cover letter header examples for customer care manager, how to make your cover letter header stand out:, cover letter greeting, cover letter greeting examples for customer care manager, best cover letter greetings:, cover letter introduction, cover letter intro examples for customer care manager, how to make your cover letter intro stand out:, cover letter body, cover letter body examples for customer care manager, how to make your cover letter body stand out:, cover letter closing, cover letter closing paragraph examples for customer care manager, how to close your cover letter in a memorable way:, pair your cover letter with a foundational resume, key cover letter faqs for customer care manager.

Start your Customer Care Manager cover letter by addressing the hiring manager directly, if possible. Then, introduce yourself and express your interest in the Customer Care Manager position. Mention where you found the job posting and why you are interested in the role. For example, "Dear [Hiring Manager's Name], I am excited to apply for the Customer Care Manager position I found on [Job Board]. With my extensive experience in customer service and team management, I am confident in my ability to significantly contribute to [Company's Name]." This approach immediately shows your enthusiasm for the role and the company, and it also highlights your relevant experience right from the start.

The best way for Customer Care Managers to end a cover letter is by expressing gratitude for the opportunity and showing enthusiasm for the next steps. For example, "Thank you for considering my application. I am excited about the possibility of bringing my customer care expertise to your team and am eager to discuss how I can contribute to your company's success." This ending is effective because it reiterates your interest in the role and shows appreciation. It's also important to include a professional closing, such as "Sincerely" or "Best regards," followed by your name. Remember, the ending of your cover letter is your final chance to leave a positive impression, so make it count.

In a cover letter, Customer Care Managers should include the following: 1. Contact Information: At the top of the cover letter, include your name, address, phone number, and email address. 2. Professional Greeting: Address the hiring manager by name if possible. If not, use a professional greeting such as "Dear Hiring Manager." 3. Introduction: In the first paragraph, introduce yourself and state the position you're applying for. Mention how you heard about the job opening. 4. Relevant Experience: In the body of the letter, highlight your relevant work experience. As a Customer Care Manager, focus on your experience in managing customer service teams, implementing customer service strategies, and improving customer satisfaction levels. Use specific examples and quantify your achievements if possible. 5. Skills: Highlight the skills that make you a good fit for the role. These could include communication skills, problem-solving abilities, leadership, and knowledge of customer service software. 6. Company Knowledge: Show that you've researched the company and understand its values, mission, and customer service philosophy. Explain why you're interested in working for the company and how you can contribute to its goals. 7. Closing: In the closing paragraph, express your enthusiasm for the role and your interest in an interview. Thank the hiring manager for considering your application. 8. Professional Closing: End the letter with a professional closing such as "Sincerely" or "Best regards," followed by your name and signature. Remember, your cover letter should complement your resume, not duplicate it. It's your chance to tell a story about your experience and skills, and to show your passion for customer service and the company you're applying to.

Related Cover Letters for Customer Care Manager

Customer service manager cover letter.

Senior Customer Service Manager Cover Letter

Customer Service Coordinator Cover Letter

Customer Service Lead Cover Letter

Customer Success Manager Cover Letter

Customer Success Specialist Cover Letter

Customer Success Account Manager Cover Letter

Director of Customer Success Cover Letter

Related Resumes for Customer Care Manager

Customer service manager resume example.

Senior Customer Service Manager Resume Example

Customer service coordinator resume example, customer service lead resume example, customer success manager resume example.

Customer Success Specialist Resume Example

Customer success account manager resume example, director of customer success resume example, try our ai-powered resume builder.

How To Write a Cover Letter With Examples

Cover letters can help differentiate you from other job applicants and be the determining factor of landing your dream job. By taking the time to craft a custom cover letter, a single sheet of paper can help communicate all the human elements that a resume may fall short of capturing about yourself. 

But what do employers and recruiters have to say about how to write a cover letter? What are the best tips they have to offer for graduate students who are writing a cover letter?

We asked 11 employers for their best cover letter tips. Here is what they had to share.

Let it Set the Stage

In many ways, cover letters should provide background information and context to your resume, while simultaneously addressing how that resume addresses the specific requirements of the job opportunity. The cover letter is your opportunity to "set the stage" and to convince the hiring manager why your specific set of skills, experiences and interests will provide value to their team and its objectives.

Andrew Horrigan '11 BSBA (Management Information Systems), Product Manager at Cisco

Research the Hiring Manager

If possible, find out who the hiring manager is and look them up on LinkedIn. Do your research on the company you're applying for. What's their mission statement and how do they portray their company culture? Hopefully what you're looking for in a job is reflected by those things. Make sure the hiring manager knows that and understands who you are and what drives you. A resume is often about as robotic as things can be. Make sure your cover letter is the opposite—personalize it and let yourself shine through.

Joshua Schlag ’05 BS (Computer Science) ’11 MBA, Digital Marketing Manager at Pyramid Analytics

Utilize Career Development Resources

The University of Arizona and Eller College of Management go to great lengths to make sure students are prepared for their impending career journey. Because cover letters are so important to getting your foot in the door, there are several career development resources online and on campus to take advantage of. The university’s cover letter builder serves as a nice template to get started. And of course, it never hurts to make an appointment with an Eller Career Coach through eSMS to have a professional review your letter before submission. 

Brett Farmiloe, ’06 BSBA (Accounting), Founder, Featured

Discover Past Samples of the Position

Do your research on the company and personalize your cover letter to the role for which you are applying. Don't be afraid to Google, "How to write a good cover letter for X position." Seriously, it helps! There is so much information out there from various perspectives—applicants, hiring managers, etc. Most importantly be yourself and let your personality come through. And don't forget to spell check!

Mariam Nikola '17 MS MIS, Consultant at Point B

Highlight Your Soft Skills

When writing a professional cover letter, there are a couple things you can do to set yourself apart from the pack. First, make sure you tailor your letter to the specific position you are applying for. This should not be a general, "one size fits all" letter—be sure to discuss specific details surrounding the role or the company itself. Secondly, this is an opportunity for you to show a little bit of your personality. Obviously, you want to remain professional, but this is a great time to highlight some of your soft skills that might not be fully conveyed through your resume.  

Brian Ellis ’17 BSBA (Management), Staffing Manager at Randstad Office and Administrative Professionals

Fill in the “Why” Gaps

As a talent advisor, I review a lot of applicants and agree that a cover letter can be a great way to stand apart, if it is done correctly. A great cover letter for me covers the ‘why’ that I cannot understand from just a resume alone. It should clearly state why you are interested in the role, what your goals are for utilizing your graduate degree (if recently graduated) and explain any career pivots reflected on your resume. If you answer those questions in a direct, concise manner it will add value to your application.

Monica Larson , ’11 BSBA (Marketing) ‘20 MBA, Talent Advisor

Tell Your Story

A cover letter is your opportunity to tell your story—tying your experience and personal interests into why you want a position and why you are the best candidate for it. Paint the picture of your journey and what about the position excites you personally and professionally. Similar to your resume, keep it short and sweet. No need to repeat what’s already on your resume. Recruiters and hiring managers don’t have time to comb through a novel, so you need to engage them with as few words as possible while also grabbing their attention.

Kelly Castoro, ’06 BA (Spanish, Portuguese), Project Manager at Squarespace

Tailor Each Cover Letter to the Position You Are Applying

Be sure to research the role and customize your cover letter for each position, relating your experience to the particular role you are applying for. Personalization is key—research who you are sending the cover letter to and address the letter to them directly. End your letter with a call to action, stating you will follow up by phone or email if you haven’t heard from anyone. Follow ups are very important! 

Jessica Rosenzweig, ’15 BSBA (Business Management), Account Manager at PeopleWare Staffing

Communicate Bankability and Personality 

Your cover letter answers two crucial questions; are you bankable and are you someone the company will enjoy working with? Communicate bankability with your knowledge of the company, industry and why your skills, capabilities and interests are a great fit. Share your passion for their mission, culture, brand—whatever excites you about becoming a member of their team.  

When conveyed through a concise, well-formulated, well-worded cover letter, you demonstrate the ability to write an effective business case—communicating that you are a ready professional and worthy teammate who will hit the ground running.

Theresa L Garcia, ’83 BSBA (Human Resources), Senior Change Management and Organization Capability Consultant at Boeing

Keep it Concise but Compelling

A cover letter is your chance to speak directly to the hiring team and tell them why you are not only the best match for the position for which you are applying but also give them additional insight into yourself as an individual that is less visible from your experience.

A great cover letter should be attention grabbing and touch upon the qualities that make you stand out from others in the applicant pool, highlight both your recent and most distinguished accomplishments and drive home why you are the right person for the job. Professionalism is always important, but don’t be hesitant to put your voice into the letter to let your personality shine through. Research the company, understand where they currently are, where they are going and show why you are the right person to get them from point A to point B. Recruiters spend a lot of time reviewing applicants and making yourself stand apart from the crowd is key. Keep it concise but compelling!

Matt Reineberg, ’14 BSBA (Marketing), Senior Talent Acquisition Sourcer at Cox Enterprises

Highlight the “Why”

Why are you applying to this company? Why do you want this position? Your cover letter should aim to answer the why behind applying for the job. Conveying an interest and excitement for working specifically for this job at this company, rather than a desire to get any job anywhere that will give you money, can go a long way. Show the company that they should hire you and your passion over someone that might have the skills needed for the job, but doesn’t care about the work as much as you do. 

Ryan Nouis, Trupath 

Ready to Learn More?