lms administrator cover letter

What Does an LMS Administrator Do?

Find out what an LMS Administrator does, how to get this job, salary information, and what it takes to succeed as an LMS Administrator.

The LMS Administrator plays an integral role in the educational and training ecosystems of organizations by managing the Learning Management System (LMS), a platform that delivers, tracks, and reports on educational courses or training programs. This position involves ensuring the smooth operation of the LMS, including the implementation of new systems, maintenance of existing systems, and support for users. By overseeing the functionality of the LMS, the administrator ensures that learners can access educational content efficiently and that educators or trainers can effectively monitor progress and engagement. The role requires a blend of technical proficiency and an understanding of educational principles to facilitate a seamless learning experience and support the organization’s educational goals.

LMS Administrator Job Duties

• Implement, configure, and manage the Learning Management System (LMS) platform to ensure it meets organizational training needs and goals.
• Create and maintain user accounts, including assigning appropriate access levels and roles within the LMS to employees, instructors, and learners.
• Upload and update course content, ensuring all materials are compatible with the LMS and meet quality standards for educational effectiveness and accessibility.
• Troubleshoot and resolve technical issues related to the LMS, providing support to users experiencing difficulties with accessing or utilizing the system.
• Generate and analyze reports on LMS usage, course completion rates, and learner performance to inform training effectiveness and identify areas for improvement.
• Collaborate with instructional designers and subject matter experts to optimize course design, layout, and interactivity within the LMS environment.
• Integrate third-party tools and applications with the LMS to enhance its functionality and support a broader range of learning activities.
• Conduct periodic audits of the LMS content and user activities to ensure compliance with legal, regulatory, and organizational policies and standards.

LMS Administrator Salary & Outlook

Factors affecting an LMS Administrator’s salary include years of experience, depth of expertise in specific LMS platforms (e.g., Moodle, Blackboard), the complexity of the organization’s e-learning needs, the size of the user base managed, and additional skills in e-learning content development, data analysis, and IT support.

• Median Annual Salary: $70,875 ($34.07/hour)
• Top 10% Annual Salary: $122,000 ($58.65/hour)

The employment of LMS administrators is expected to grow faster than average over the next decade.

This growth is driven by the increasing adoption of e-learning platforms in educational institutions and corporations, necessitating skilled LMS Administrators to manage, customize, and troubleshoot Learning Management Systems, ensuring efficient delivery of online courses and training programs.

LMS Administrator Job Requirements

Education: A LMS Administrator typically holds a Master’s or Doctoral Degree, often in fields like Educational Technology, Information Systems, or Computer Science. Coursework may include database management, software development, instructional design, and system analysis. Advanced degrees emphasize research, strategy, and technology integration in educational settings, preparing administrators to manage and optimize learning management systems effectively.

Experience: LMS Administrators typically possess a rich blend of experience, including hands-on management of Learning Management Systems, content development, and system integration. Their background often encompasses a deep understanding of educational technology, user support, and data analysis to optimize learning outcomes. On-the-job training and participation in professional development programs are common, enhancing their skills in troubleshooting, project management, and user training. Successful administrators are adept at collaborating with educators and IT professionals, ensuring the seamless delivery of online learning initiatives.

Certifications & Licenses: No specific certifications or licenses are typically required for the job of an LMS Administrator.

LMS Administrator Skills

Course Design: A deep understanding of pedagogical principles and the technical capabilities of the Learning Management System (LMS) is leveraged by administrators to create courses that are informative, accessible, and engaging for a diverse range of learners.

User Management: Administrators efficiently manage the addition, removal, and updating of user profiles, ensuring learners have access to the necessary resources and courses tailored to their educational needs. They also handle permissions and roles within the LMS to maintain a secure and organized digital learning environment.

SCORM Compliance: Administrators ensure e-learning content is compatible with the platform’s technical standards for seamless course integration and optimal functionality across various devices and systems. This involves meticulous testing and adjustment of course materials to meet established specifications, ensuring a uniform and accessible learning experience.

Reporting and Analytics: Detailed, actionable reports and the use of analytics tools within an LMS enable administrators to track and enhance learner engagement, course completion rates, and overall educational outcomes. A meticulous approach to data collection and interpretation is required to ensure insights are accurately derived and effectively applied.

Integration with Third-Party Tools: Connecting the LMS with external applications and services, such as video conferencing tools, content libraries, and analytics platforms, enriches the learning experience. Administrators need a deep technical understanding of API functionalities, data security protocols, and troubleshooting skills to ensure smooth operation of the LMS ecosystem.

Accessibility Standards Compliance: Administrators apply WCAG (Web Content Accessibility Guidelines) and Section 508 of the Rehabilitation Act to course design, content creation, and platform configuration. This ensures all learners, regardless of disability, can access and engage with online courses, creating an inclusive learning environment.

LMS Administrator Work Environment

An LMS Administrator typically operates within a digitally-centric environment, where the majority of tasks are performed on computers and through specialized software designed for learning management systems. This role often finds its home in office settings that are equipped with modern technological tools, including dual monitors for efficiency and ergonomic furniture to support long hours of work.

The nature of the job allows for a blend of in-office and remote work, catering to a flexible work schedule that can adapt to various time zones and schedules, especially in organizations that span globally. Dress codes tend to be business casual, leaning towards comfort due to the nature of the work being computer-based.

Interaction with others is predominantly through digital means, including email, video conferencing, and instant messaging platforms, though occasional face-to-face meetings or training sessions may occur. The pace can be steady but spikes during periods of rolling out new courses or updates to the LMS.

Professional development is encouraged, with opportunities to attend webinars, workshops, and conferences to stay abreast of the latest in educational technology and instructional design. This role is pivotal in an organization’s learning and development strategy, requiring a continuous learning mindset to navigate the evolving landscape of digital education.

Advancement Prospects

A Learning Management System (LMS) Administrator can advance to senior administrative roles, overseeing larger LMS implementations or managing teams of administrators. Progression often involves taking on more strategic responsibilities, such as planning the educational technology roadmap or integrating LMS with other enterprise systems.

To achieve these advancements, an administrator should focus on mastering the intricacies of their LMS platform, understanding the educational and training needs of their organization, and demonstrating the ability to lead projects that enhance learning outcomes. Experience with data analysis and reporting within the LMS can also position an administrator for roles focused on learning analytics and impact assessment.

Additionally, administrators can transition into consultancy roles, advising institutions on LMS selection, implementation, and optimization. This path requires a deep understanding of various LMS platforms and the ability to align technology with educational goals.

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5 Amazing lms administrator Resume Examples (Updated 2023) + Skills & Job Descriptions

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• Manage user accounts and access levels
• Develop and implement strategies to optimize system performance and user experience
• Maintain system security and ensure compliance with applicable regulations
• Provide technical support and troubleshooting to users
• Collaborate with stakeholders to identify and address system needs
• Configure, test, and deploy LMS updates and upgrades
• Research and recommend new LMS technologies and features
• Develop and maintain relationships with LMS vendors

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Harold Smith

• Create and manage course content, including multimedia and interactive elements
• Analyze user data and generate reports to monitor system usage and performance

Stanley Watson

• Design, develop, implement, and maintain Learning Management Systems (LMS)
• Monitor and evaluate system metrics to ensure optimal performance
• Monitor system performance, identify and troubleshoot technical issues

Sam Griffin

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

lms administrator Job Descriptions; Explained

If you're applying for an lms administrator position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

lms administrator

• Conduct or arrange for ongoing technical training and personal development classes for staff members and client projects.

lms administrator Job Skills

For an lms administrator position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Software Development
• Programming
• Microservices
• Object-Oriented Programming

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your lms administrator Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Richard Bailey

• Develop and maintain system documentation, user manuals, and training materials

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your lms administrator Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Gordon Davis

• Develp and maintain system documentation, user manuals, and training materials
• Provide techncial support and troubleshootin to users
• Develop and implement stratgies to optimize system performance and user experience
• Maintaine system security and ensure complyance with applicable regulations
• Develop and maintiain system documentation, user manuals, an training materials.
• Develp and maintain system documentation, user manuels, and trainig materials
• Provide technicl support and troublshooting to users
• Moniter and evaulate system metrics to ensure optiaml performance

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

lms administrator Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an lms administrator position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Esteemed Recruitment Team

I am excited to apply for the Lead Lms Administrator position at Intel. As a highly skilled Lms Administrator with 11 years of experience in Software Development, I am confident that I can contribute significantly to your organization.

As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.

I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

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LMS Administrator Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the lms administrator job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Support the administration of the company’s performance management systems and processes
• Develops and executes testing plans for any system changes or enhancements with documented outcomes
• Loads SCORM, AICC, and Open Content Network courses/programs into Learning Management System
• Provide content for the development of product documentation (including business/technical specs, training materials, user guides, etc.)
• Will work closely with Learning/Talent Management professionals in utilizing the LMS within their respective areas
• Manage roles, securities, and permissions associated with LMS access; develop and maintain LMS Governance plan
• Curriculum build - Works closely with trainers to accurately define, design, develop and implement LMS curriculum build to support role-based training
• Working with Talent Managers, this role creates learning plans in the LMS for targeted occupations; updates and revises learning plans as necessary
• Establish and maintain positive, effective and collaborative working relationships with coworkers, systems user and the vendor
• Provides regular communication and training to Learning/Talent Management professionals
• Performs other duties as assigned by management
• Perform systems analysis for new business processes and business process improvement
• Vendor management - works closely with LMS vendor to report, track and resolve technical and non-technical system issues impacting end users
• Manages and supports Chevron's new enterprise Learning Management System (SAP SuccessFactors)
• Assists in creation, management, and enforcement of LMS standards, policies and operating procedures; drives continuous process improvement
• Provide ongoing training data analysis for Learning & Development leadership team
• Collect and maintain data from Learning and Development events and other initiatives
• Support data entry of events including setting up new classes, running reports, and monitoring course enrollment
• Scheduling CAAedu sessions including: Booking conference rooms, confirming speakers, setting up logistics
• High proficiency with the Microsoft suite (Excel / PowerPoint / Outlook / Word, etc.)
• Detail oriented
• Instructional design experience
• BS/BS in Computer Science, Business Administration, Learning and Development or related field
• Understanding of quality systems
• Highly collaborative
• Results-driven, quick study to understand all areas of the business
• Strong organization skills and attention to detail
• Strong written and oral communication skills
• Can work in a fast-paced environment and shift priorities as necessary
• Ability to influence change across multiple groups and levels
• Demonstrated ability to lead harmonization efforts across teams and sites

15 LMS Administrator resume templates

Read our complete resume writing guides

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• Assist with transition to and the validation of a standard LMS platform
• Act as a technical project manager for smaller scale LMS onboarding projects
• Responsible for performing administrative functions on the LMS as well as track completion of projects using online project management software, and MS Office business tools, especially MS Excel
• Collaborates with the Director of HRIS in the review, testing, and implementation of system upgrades or patches/fixes
• Responds to end-user and fellow LMS administrator support emails and provide technical support over the phone if needed
• Teaches content owners and HR partners how to conduct key tasks within the LMS (e.g. run reports, create an ILT course, manage completions). Maintains LMS Administrator guide and creates internal training tools to ensure consistent application of standards
• Minimum Bachelor’s degree or its equivalent
• Minimum 5 years of experience managing an LMS is required
• 3+ years of business experience that includes training administration, or training content development/management preferred
• 2+ years of Moodle experience required
• Hands-on knowledge of SCORM standard and authoring technologies, intranet design tools and multimedia applications required (including experience with eLearning authoring tools such as: Adobe Captivate, Articulate Storyline, Camtasia Studio, Lectora Inspire, etc.)
• Instructional design experience a plus
• Master’s degree preferred

Global LMS Administrator Resume Examples & Samples

• Positive attitude; always willing to learn
• Proficient in MS Office (Excel, Word, and PowerPoint)
• Solutions-oriented mindset and not afraid to make recommendations and invent new ideas
• Experience in content management, SCORM and/or AICC content standards
• Strong customer service orientation while maintaining a high level of integrity and confidentially
• Demonstrated trouble-shooting/problem-solving mindset and capabilities
• Bachelor’s Degree in communications, computer science, or related fields
• 2-3 years’ work experience
• Ability to troubleshoot common issues with PCs, Macs and multiple browsers
• Experience with third-party Learning Management System (e.g., Cornerstone, SuccessFactors, Saba, Moodle)
• Proficiency with eLearning authoring tool functionality including Storyline, Captivate, etc
• Review training products to ensure compliance with applicable standards and specifications
• Troubleshoot and resolve technical issues with SCORM content packages and custom eLearning templates
• Modify and program build scripts for automating content packaging
• Create and maintain the configuration of the LMS; evaluates and processes new configuration requests to the system
• Reviews, uploads, and tests content and assessments
• Implement automated testing and deployment tools
• Develop content in HTML5 and ActionScript 3.0
• Gather and write requirements
• Provide customer support and troubleshoot LMS issues
• Experience administering Learning Management Systems including loading, tracking, reporting, and other LMS functions
• 2 years experience with SCORM LMS Administrator
• Detailed and organized; ability to re-prioritize tasks as needed
• Strong follow-through capabilities
• Ability to work independently and within a team
• Excellent interpersonal and team skills
• XAPI, HTML5, JavaScript, Learning Record Store, XML, ActionScript, ePub, SCORM AICC, Object Oriented Programming
• Cornerstone OnDemand is desirable
• Minimum 4 years of experience in LMS Administration is required
• Experience in a GxP or other regulated industry required
• Experience in curriculum design preferred
• Experience in software/application testing preferred
• Adherence to quality, quantity and timelines for all assigned tasks
• Adherence to Novartis standards, in particular, quality, ethical, health, safety, and environment standards (HSE), and information security standards (ISEC
• Ensures reproducibility of experiments and results
• Refer to annual individual and team objective setting

Employee Development LMS Administrator Resume Examples & Samples

• Support Employee Development team in delivering successful experiences including; logistics, attendee lists, venue details, and evaluations
• Organize program supplies, including technology tools used in learning experiences (iPad set up, storage closet, materials, etc.)
• Provide ongoing training data analysis for Learning & Development leadership team
• Experience with data management
• Comfortable with manual data entry
• Strong analytics background
• Ability to adapt and be flexible in various situations
• Team player who takes initiative
• Passionate about the entertainment and media industry
• Scheduling all Instructor-Led Trainings (ILTs) and Virtual Instructor-Led Trainings (VILTs) to allow for learner self-enrollment
• A dedicated learner who can quickly pick up how to use our LMS program
• Customer-service mindset and focus
• Detail-oriented and thorough when entering data into our system (to ensure accuracy)
• Strong organizational skills and ability to self-manage time and tasks
• Proficient at scheduling
• Ability to work independently, with remote and/or virtual supervision
• Basic Excel experience and computer savvy
• Excitement around administration of a learning system
• Takes pride in their work
• Positive can-do attitude that is always willing to learn
• Knowledge of Saba Cloud is a plus
• Knowledge of Centra/Saba virtual classroom a plus
• Knowledge of Sharepoint is a plus
• Create infrastructure; revise infrastructure as necessary for learning curriculums
• Manage the day to day administration of the LMS
• Manage and track learning technology projects
• Responsible for course uploads and deployments, alpha and beta testing, user/learner system management and interfacing with the vendor
• Manage training records, including tracking and updating enrollment, user profiles, certifications and test scores
• Ensure the accuracy and data integrity of the LMS
• Play a leading role in LMS enhancements and upgrades
• Manage LMS communication with a high regard for the quality of the end user experience
• Create job aids and other training collateral to effectively document LMS processes and procedures
• Customize LMS reports as requested
• Troubleshoot LMS failures and discrepancies
• Ensure that all user issues are resolved in a timely and efficient manner
• Coordinate ILT courses and materials
• Provide technical support, training and customer service to all LMS users as needed
• Demonstrate a commitment to mastering the skills related to learning technology. Stay up to date on development and changes in learning technologies and how they relate to the LMS and the business
• Special projects as assigned by the Director of Training Delivery and Development
• Bachelor’s degree in business, education, educational technology or related area
• Minimum of three years in client service, corporate training or related area and related information management
• At least two years of experience in administration of a learning management system or learning content management system
• Highly proficient in Microsoft Excel
• Help Desk experience a plus
• Design ability using Storyline a plus
• Strong background in educational technologies
• Ability to quickly learn and apply new technologies
• Excellent interpersonal and customer relationship skills
• Must take initiative and have both the ability to work independently and as a team member
• Flexible and able to work on multiple tasks simultaneously and balance priorities utilizing strong organizational skills
• Close attention to detail and follow up are essential
• Has an appropriate sense of urgency and accountability
• Use industry knowledge to provide recommendations and guidance to increase the effectiveness of the LMS user experience for all Camden team members
• Ensure appropriate training records are captured and maintained to validate the integrity of the LMS including user account details, enrollments and completions
• Upload and maintain all course program information including course updates made by 3rd party vendor training
• Work with and support the Learning and Development team to determine LMS best practices that support Camden’s learning and development goals
• Constantly evaluate the effectiveness of the LMS and makes recommendations for improvement in functionality to create a better customer interface
• Design reports that provide the information needed to drive business decisions
• Deliver an exceptional customer experience by providing support, research and resolution for all customer issues
• Establish relationships throughout Camden to better understand the priorities of each customer
• Maintaining learning course catalog database
• Manage accuracy of learner profiles (creating profiles, validating access, merging profiles and data, reviewing transcripts, etc.)
• Serve as Subject Matter Expert and advise other administrators on learning development processes
• Manage the customer service inbox and phone calls to troubleshoot and resolve issues and requests
• Report generation and distribution
• Create invoices for external clients
• Other various duties as assigned
• Must have experience with CORNERSTONE Learning Management System
• Minimum of 2-3 years of experience providing administrative support for learning systems for 5,000+ users
• Minimum of 2 years of experience supporting training organization
• Good attention to detail and analytics
• Ability to multi-task and work efficiently in fast-paced environment
• Advanced PC Skills required: Word, Outlook, Excel, PowerPoint (Access a plus)
• BA/BS degree
• Minimum of 5 years working with global enterprise LMS (SuccessFactors strongly preferred) and learning tools and applications (e.g. Jam, Articulate, Captivate, Flash, WebEx and SharePoint)
• Experience in providing technical support
• Experience with web development
• Experience working with AICC and SCORM content
• Strong troubleshooting, customer service, communication and organizational skills
• Can quickly learn, master and teach new products and tools
• Comfortable with data management/data manipulation
• Manages and supports Chevron's new enterprise Learning Management System (SAP SuccessFactors)
• Ensures operational excellence and customer satisfaction for all Chevron Opcos, and Chevron employees and contractors world-wide
• Provides LMS Administrator services to Chevron Opcos. Some of the LMS Administrator services are; online content (eLearning) integration into the LMS, setting up courses, learning events, programs, and assessments in the LMS system, setting up and troubleshooting LMS reports, working with the LMS auxiliary systems and tools (ex., bulk data loads and data extracts)
• Responsible for LMS system operations such as; reporting of incidents to vendor and internal Chevron ITC support teams, tracking, documenting & reviewing of incident tickets, coordinating and testing of system maintenance releases
• Administrator of the LMS Central SharePoint site, a repository of self-help and support for LMS users and administrators
• Responsible for managing LMS tickets (e.g., Remedy) received by triaging, escalating, assigning, forwarding, or resolving issues raised in the LMS tickets. Also maintain IT service desk scripts for known LMS issues
• Bachelor's degree or equivalent experience in Information Technology, Psychology or any business related course
• Knowledge of basic LMS Functionalities
• Strong planning and analytical skills
• Good results and time management orientation
• Strong interpersonal skills- ability to build effective relationships across the organization
• Ability to convey technical and complicated information in a concise, meaningful, persuasive way for a global audience
• Conveys a clear course of action and sense of purpose
• Works with minimal supervision and guidance
• Strong skills in Microsoft products: Outlook, Word, Excel, PowerPoint, SharePoint
• Knowledge of computer based training (CBT) content building process and has experience with CBT life cycle
• Experience creating content using eLearning authoring tools such as Lectora, Captivate, Articulate, Camptasia, etc
• Experience in troubleshooting CBT issues and identifying possible solutions
• Experience with SAPSF content objects
• Familiarity with HTML, Javascript, XML, Flash (including Action Script)
• Working knowledge of Scorm 1.2, Scorm 2004 and AICC Standards
• Familiarity with HACP (HTTP-based AICC/CMI Protocol)
• Experience with SAP SuccessFactors Learning (formerly Plateau)
• Certified LMS administrator in most LMS areas: Courses, Learning Events, Assessments, and Reporting
• Experienced in advanced LMS Functionality (Programs/Curriculums and Assessments). Note: If not currently an LMS expert the expectation is that the successful candidate will build advanced LMS expertise and be recognized as a LMS expert within 6 months
• Design and implement automated batch processes
• Maintain and enhance existing solutions and document changes
• Troubleshoot technical problems and errors encountered by users
• Develop and maintain integration between various administrative systems
• Manage administrative systems upgrades and related projects
• Review system documentation prepared by others for completeness and correctness
• Bachelor’s degree with appropriate related work experience
• 2+ years of experience in higher education information technology support
• Strong SQL language programming and query optimization skills
• Relational database design and normalization experience
• Procedural programming experience
• Ability to work and participate in a team environment
• Outstanding work, task and time management aptitudes
• Excellent information gathering, research, and reporting skills
• Exceptional interpersonal communication skills
• Knowledge and experience working with Blackboard Learn system
• Ellucian Luminis System
• Banner Document Management (ApplicationXtender)
• Banner Operational data store (ODS)
• Provide the governance to the learning process to achieve maximum business impact. Establish a system of standard reports & dashboards are accurate, timely and enable managers to quickly determine training effectiveness in their teams. Conduct a regular review to measure the effectiveness of the training and the analytics necessary to improve the knowledge and skills of the employees
• Maintain and operate various technologies used in the delivery of instructional and/or interactive programs and courses, including cloudLMS, AdobeConnect, WalkMe, etc
• Research and resolve LMS functionality issues. Track user problems and inform the user of the status
• Design and deliver LMS training to end users
• Create learning portals for targeted occupations that support knowledge and best practice sharing as well as social learning and collaboration
• Minimum 5 years relevant LMS technology experience
• BA or BS preferred in instructional technology, instructional design, information technology, computer science or related areas
• Knowledge of Yardi or Cornerstone environment or comparable LMS
• Extensive experience with a learning management and/or content management systems
• Expert with web design and development tools (i.e., Dreamweaver, PhotoShop, Drupal, etc.)
• Solid analytic skills, excellent communication skills, both oral and written
• 2+ years hands-on experience working with Cornerstone
• 3+ years hands-on experience with Learning Management Systems
• 2+ years in financial services settings
• 1+ years hands-on experience with Business Objects Reporting and Report Builder
• Leads troubleshooting for LMS application – will work closely with corporate LMS team to resolve issues in a timely manner
• Executes project timelines and communicates progress updates
• Works safely and confidentially with employee data and strictly adheres to Oldcastle’s data privacy policies
• A Bachelor’s degree in Business, Information Systems or other related field, 5 or more years of experience with LMS management. (SuccessFactors LMS and/or Storyline experience preferred)
• Experience with coaching, guiding / advising on technical aspects during the development of eLearning courses, so that the course runs smoothly on the LMS
• Experience with managing 3rd party vendor course content development and developing end user support documents (i.e. quick reference guides and standard operating procedures)
• Experience uploading courses, registering participants, running reports and consulting with HRIS team and HR community
• Strong skills with MS PowerPoint, MS Word and MS Excel
• Works with training partners to design, implement and maintain a centrally governed LMS framework capable of supporting multiple coordinators while meeting unique corporate and subsidiary requirements and short- and long-term organizational goals
• In Production and Test environments, manages the system design, configuration and end-to-end testing to create a consistent user experience, produces high-quality data, and creates a sustainable administration model
• Analyzes system usage and learning data to make optimization recommendations, such as opportunities for process, configuration, and improvements, to training leaders and business partners. Partners with stakeholders to implement recommendations
• Implements and manages a social learning structure capable of meeting complex and customized corporate training and department training requirements
• Develops and implements LMS standard operation procedures to ensure efficient publishing of high-quality training, including online training, materials, videos, etc
• Serves as the organization's subject matter expert for the LMS and related tools, emerging technology, e-learning publishing software and methods, LMS integrations, including content solutions, SSO and AICC. Shares findings with System Administrator, HR leaders, business partners and training leaders, and works as a key resource to implement value-add solutions
• Serves as a key project member for introducing new training programs and initiatives to the organization. Develops, recommends and implements custom automated training delivery processes and methods. Consults with training partners on publishing online training that meets business requirements and creates long-term value for the learner. Implements quality assessment and evaluations for learning programs
• Maintains the LMS by serving as an internal escalation resource for troubleshooting and by managing the LMS enhancement release process including testing, migration to production, reporting and supporting administrators and end users with training
• Partners with the field training team to publish training, deliver training to field associates and support associates with their completion of various training modules. Finds solutions to automate and create efficiencies in the field training team’s processes
• Serves as the primary resource to support Human Resources in creating high-quality system training, including online courses, videos and other job aid types
• Maintains a relationship with the LMS vendor, related vendors and other key contacts in the LMS industry
• Related experience required as an LMS administrator or in similar position
• Proven experience collaborating with various audiences to publish training consumed in a cloud-based LMS
• Proven experience and proficiency assessing, analyzing, developing, writing and communicating business requirements/specifications for projects. Must be able to cite examples from work experience in testing software packages giving details of development and execution of test plans
• Demonstrated experience in safeguarding confidential data and ensuring security integrity
• Proven strong analytical skills, including demonstrated work experience on identifying, quantifying and providing creative solutions to complex problems. Proven experience working independently identifying and resolving problems utilizing independent decision-making and initiative
• Demonstrated excellent verbal and written communication skills and experience successfully interpreting and communicating business needs between internal groups and external vendors in a clear, focused and concise manner. Verbal and written communications are to conform to proper rules of punctuation, grammar, diction and style
• Proven ability to effectively interact and communicate with all levels of staff and manage work effectively in a team environment which includes sharing knowledge and resources. Must be able to easily grasp and communicate complex ideas
• Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on a timely basis
• Responsible for the entire Talent Management product lifecycle, including strategic planning and operational details. Implements performance cycles, 360-feedback forms, and assignment of required training
• Strong vendor partnership to identify and make recommendations for updates/upgrades to current talent management technologies and coordinating the release management process including training and user acceptance testing
• Provides amazing customer service through technical support; documents and reports recurring issues, provides ends users and internal Help Desk with FAQs to minimize support requirements
• Partners with HRIS to deliver infrastructure support including connections to HR Master Data to maintain accurate employee data
• Bachelor’s degree in a related discipline with 2 years of experience desired or a high school diploma and 4 years of experience
• Required experience in SUCCESSFACTORS LMS
• Required experience in Excel and Exchange
• Demonstrated ability to manage projects
• Advanced Microsoft Office skills required
• Ability to work independently and collaboratively in pursuing project work and developing recommendations
• Demonstrated analytical and quantitative analysis skills
• Ability to gather data, analyze data, determine key issues, and make recommendations that reflect a solid understanding of the larger business context and the objectives and strategies of the organization
• Ability to effectively plan, prioritize, execute, and follow-up in a timely manner and to anticipate potential problems and roadblocks
• Must demonstrate collaboration and relationship-building skills
• A qualified applicant should have a minimum of 2-3 years of experience in at least one of the following
• Bachelor's degree or equivalent and relevant formal academic/ vocational qualification
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 4+ years)
• Demonstrated expertise with LMS systems (preferably SumTotal) and related database functionality, including query methods, data retrieval, and sound data management practices
• Excellent computer skills with Microsoft Word, Excel, email software, various database software, and proficiency with primary software used by the company
• Ability to develop training materials and deliver presentations supporting training delivery
• Ability to quickly learn and work with the general principles of GCP and ICH Guidelines and relevant corporate procedural documents
• Possesses good oral presentation, written communication and interpersonal skills
• Strong analytical and organizational skills and strong attention to detail
• Demonstrated ability to develop and deliver products, services, and solutions in a collaborative and cross-functional global environment, with an understanding of the user perspective
• Ability to prioritize and handle multiple tasks efficiently and effectively
• Ability to work independently and provide mentoring to co-workers
• Effective ability to recognize and troubleshoot potential problems and follow escalation protocols
• Conducts weekly update meetings with vendor to ensure accountability and reliability
• HR Analytics Data Management - collaborates with training management to define required audience data for training roll-outs and communicates these requirements to the HR Data Analytics team for inclusion in ERP data feed to LMS
• Tests and monitors data feed for accuracy and reports discrepancies to HR for resolution
• Coordinates communication between HR and LMS vendor on all technical and non-technical matters impacting the data feed
• Maintains active user totals in LMS to ensure that users are deactivated in a timely manner to support current vendor contractual requirements as needed and defined
• ELearning or Online Learning - Creates curricula for and installs all eLearning modules to support end user learning and proficiency including both LMS and EHR vendor supplied modules, custom modules created by trainers, and end user proficiency tests and trainer evaluations
• Staff Training and Support - Creates training manuals and job aids and trains training team staff on correct usage of the LMS
• Supports all technical and non-technical issues for training staff and key operational leaders who use the LMS
• Reports Management - Works with leadership to define required training progress reports and collaborates on the design, development and delivery of reports from the LMS vendor. Responsible for tracking training progress on small and large scale roll-outs as well as regularly communicating training progress to senior leaders
• Must be adept at data manipulation through CSV and MS excel files
• Accurately builds student groups and assigns curricula by group using data from ERP and other sources
• Makes recommendations for best practice technical solutions for curriculum and project roll-out
• Responsible for special projects as assigned
• BS, BA in Healthcare, Education, Technology or related field with areas of concentration in education, instructional design, and adult learning preferred
• 2 years’ experience in learning management system build and implementation for Electronic Health Record (EHR) training or other system technical training highly preferred
• Knowledge of and experience with curriculum development, including lesson plans, job aids and instructor-led classroom presentations required
• Experience working in a healthcare network, hospital or office required
• Ability to analyze, isolate, diagnose and provide long-term solutions to product support related issues
• Ability understand technical setup of complex systems, including system configuration and administration as well as support for the end user experience
• Evaluate and report on various systems performance and departmental processes
• Identify, recommend, participate, and document on-going process improvement initiatives
• Interface directly with various internal and external customers in regards to Product Support
• Interfaces directly with customers to provide support and meet our customer’s evolving needs
• Ability to perform varied and repeated tasks to provide quality assurance (QA) as well as perform functional and regression system testing
• Act responsively to urgent business needs
• Ability to generate, manipulate, and analyze reports using various tools, such as Microsoft Excel
• Create and submit weekly and monthly reports to leadership and stakeholders according to departmental procedures
• Reports on progress weekly and measures against assigned goals and initiatives
• Possesses the ability to multitask and move quickly between projects and stages with projects
• Bachelor’s degree preferred; equivalent related experience may be considered in lieu of degree
• Minimum 3 years experience in performing system administrative tasks or minimum of
• 2 years experience managing a Learning Management System (LMS)
• Strong time-management skills; excellent follow-up skills
• Systematic, disciplined, and analytical approach to problem solving
• Strong organization skills and strong attention to detail
• Ability to work extended hours if business needs
• Strong verbal and written communication skills and proven technical writing abilities
• Proficient knowledge in MS Office, specifically MS Excel
• Must be able to produce high-quality work as part of a fast-paced, dynamic team with shifting priorities, and under pressure of deadlines, business and client demands
• Strong team player with excellent interpersonal skills, with the ability to work with users who may not be technically savvy or knowledgeable of IT systems and processes
• Proven ability to effectively communicate with internal and external customers and work collaboratively with interdepartmental teams to achieve desired results
• Some multifamily real estate experience a plus
• Ability to travel occasionally as needed

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