sample resume for hotel front desk receptionist

• • Coordinated room assignments and accommodated special requests, resulting in an increase of guest satisfaction by 25%
• • Addressed customer complaints and queries swiftly resolving issues and increasing repeat business by 15%
• • Updated and managed a database of over 20,000 guests information with accuracy, enhancing communication and marketing effectiveness
• • Managed concierge duties, providing recommendations and bookings for over 1000 local attractions and restaurants
• • Improved front desk efficiency by 30% through implementation of a new check-in/check-out process
• • Reduced customer complaints by 20% through efficient issue resolution and proactive communication with guests
• • Updated guest registration, billing and reservation details on computer database, reducing errors by 10%
• • Handled cash transactions, including bill payments and taking deposits, with accuracy in daily financial reporting

5 Hotel Front Desk Receptionist Resume Examples & Guide for 2024

Your hotel front desk receptionist resume must display your exceptional communication skills. It's crucial to showcase your ability to efficiently handle guest inquiries and complaints. Remember to highlight your proficiency with reservation software on your resume. Employers seek individuals who can navigate check-ins and check-outs smoothly.

All resume examples in this guide

Traditional

Resume Guide

Designing your hotel front desk receptionist resume: best practices, how to create the cornerstone experience section of your hotel front desk receptionist resume, creating your hotel front desk receptionist resume skills section: balancing hard skills and soft skills, highlighting hotel front desk receptionist-specific certifications and education, deciding between a hotel front desk receptionist resume summary or objective, additional sections to elevate your hotel front desk receptionist resume, key takeaways.

A significant resume challenge for a Hotel Front Desk Receptionist is adequately showcasing soft skills such as customer service, problem-solving, and multitasking, which are essential but can be hard to quantify on paper. Our guide provides concrete strategies for illustrating these abilities through specific examples and action-oriented language, helping you demonstrate the value you bring to potential employers.

Our hotel front desk receptionist guide will help you perfect your resume by explaining you how to:

• Alight your hotel front desk receptionist resume with the role you're applying for ensuring it will be read by the applicant tracking system.
• Tailor your specific hotel front desk receptionist experience to get the attention of recruiters.
• List your relevant education to impress hiring managers.
• Discover job-winning hotel front desk receptionist professional resume examples to inspire writing yours.

Recommended reads:

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• Front Desk Medical Receptionist resume
• Front Desk Agent resume
• Litigation Attorney resume
• Junior Product Manager resume

Before penning down your hotel front desk receptionist resume, consider its structure and format . Here's what you should remember:

• Employ the reverse-chronological format to present your experience, starting with your most recent role.
• Your resume's header should feature accurate, professional contact details. If you maintain a professional portfolio or LinkedIn profile, include its link.
• Keep your resume concise, ideally within two pages. Prioritize relevance over length.
• Unless directed otherwise, save your resume as a PDF to preserve its design.

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While color can enhance your hotel front desk receptionist resume by emphasizing key details like headlines, job titles, and degrees, moderation is key. Stick to a primary and a secondary color to maintain professionalism and avoid a cluttered appearance.

Must-have sections on a hotel front desk receptionist resume:

• A header to list your job title and contact information
• A resume summary or objective which highlights your top career achievements
• A detailed experience section where you emphasize the breadth of your expertise
• A skills box to put the spotlight on your social talents and technical strengths
• An education and certifications section which features your qualifications

What recruiters want to see on your resume:

• Customer Service Skills: Proven experience in handling customer queries and providing excellent customer service is critical as it's a direct interface with customers.
• Computer Literacy: Proficiency in using hotel management software and basic computer applications like MS Office is important for reservation and other front desk tasks.
• Communication Skills: Exceptional verbal and written communication skills are required to interact with guests and resolve their issues effectively.
• Organizational Skills: Ability to organize, multitask, prioritize, and work under pressure as it's a fast-paced environment where they need to handle multiple tasks simultaneously.
• Knowledge of Hotel Services: Understanding of the hotel’s policies and services ensures the receptionist can answer guest questions and sell the hotel's amenities effectively.
• Resume Layout

A meticulously crafted hotel front desk receptionist resume experience section is a recruiter's delight. This segment not only responds to job criteria but also throws light on your technical expertise and character.

To craft an impactful experience section:

• Highlight roles directly related to the position in question.
• Pair each role or task with a metric that quantifies your achievements.
• Chronicle your hotel front desk receptionist career progression, illustrating your dedication and growth in the domain.
• For each role, elucidate challenges faced, strategies employed, and the broader organizational impact.

Examine the following hotel front desk receptionist samples to discern how seasoned professionals have articulated their experiences:

• Managed guest check-ins and check-outs, ensuring smooth transitions and providing exceptional customer service.
• Handled a high volume of phone calls, inquiries, and reservations, resulting in increased occupancy rates.
• Assisted guests with various requests, including room changes, special accommodations, and local area information.
• Created detailed daily reports, accurately documenting financial transactions and balancing cash drawers.
• Resolved guest complaints promptly and effectively, maintaining guest satisfaction and positive reviews.
• Welcomed guests upon arrival, providing warm greetings and facilitating the check-in process efficiently.
• Collaborated with housekeeping to prioritize room assignments, ensuring timely availability for incoming guests.
• Delivered personalized service, anticipating guest needs and recommending local attractions and dining options.
• Managed online reservations and utilized property management systems to update guest information accurately.
• Maintained a tidy reception area, organizing brochures and promotional materials for guest convenience.
• Greet guests with a friendly demeanor and provide efficient check-in and check-out services, ensuring a seamless experience.
• Utilize advanced reservation software to manage room bookings, modifications, and cancellations accurately.
• Coordinate with other departments to fulfill guest requests promptly, enhancing overall guest satisfaction.
• Enhance guest experience by recommending personalized services and amenities that align with their preferences.
• Maintain a comprehensive knowledge of hotel facilities, local attractions, and transportation options for guest convenience.
• Provided exceptional customer service to guests, ensuring a positive first impression and lasting satisfaction.
• Managed group reservations and coordinated check-ins for conferences and events, accommodating special requests.
• Developed and implemented a streamlined check-in process, reducing waiting time by 20% during peak hours.
• Assisted in training new front desk staff members, ensuring adherence to service standards and procedures.
• Investigated and resolved billing discrepancies, resulting in improved accuracy and reduced financial errors.
• Efficiently checked guests in and out, maintaining accuracy in recording personal and payment information.
• Collaborated with the concierge team to arrange transportation, tours, and dining reservations for guests.
• Performed night audit duties, reconciling daily transactions and preparing reports for management review.
• Assisted in implementing an online booking system, resulting in a 15% increase in direct reservations.
• Responded promptly to emergencies and security concerns, following established protocols and ensuring guest safety.
• Managed a team of front desk associates, providing guidance and support to ensure exceptional guest service.
• Implemented new customer relationship management (CRM) software, improving efficiency in guest interactions.
• Collaborated with the sales department to create attractive package deals, resulting in a 10% increase in bookings.
• Developed and conducted training programs for staff on effective communication and conflict resolution.
• Led the implementation of a guest loyalty program, resulting in a 20% increase in repeat bookings.
• Provided multilingual support to international guests, ensuring clear communication and understanding.
• Coordinated with the housekeeping department to prioritize room cleanliness, maintaining high standards.
• Generated weekly occupancy reports, analyzing trends and making proactive adjustments to maximize revenue.
• Served as a liaison between guests and other hotel departments, ensuring efficient resolution of issues.
• Implemented an online chat system, reducing phone call volume by 30% and improving response times.
• Managed and operated a multi-line telephone system, efficiently handling inquiries and directing calls.
• Assisted guests with special requests and accommodations, including arranging transportation and room upgrades.
• Supported the sales team by providing information on room availability and rates for group bookings.
• Implemented a digital guest feedback system, resulting in a 15% increase in positive guest reviews.
• Coordinated with maintenance staff to ensure timely resolution of facility-related issues reported by guests.
• Managed the front desk operations, overseeing a team of receptionists and ensuring smooth day-to-day activities.
• Implemented a cloud-based property management system, improving efficiency in check-in and reservation processes.
• Developed and maintained relationships with corporate clients, resulting in a 25% increase in corporate bookings.
• Collaborated with marketing to create promotional packages and special offers to drive revenue growth.
• Led training sessions on customer service best practices, enhancing staff performance and guest satisfaction.
• Provided administrative support to the hotel management team, assisting with scheduling and correspondence.
• Assisted in coordinating VIP arrivals and departures, ensuring a personalized and memorable experience.
• Managed inventory and restocked supplies for the front desk area, optimizing operational efficiency.
• Contributed to the development of standard operating procedures (SOPs) for the front desk department.
• Participated in cross-training programs to improve skills and provide backup support to other departments.

Quantifying impact on your resume

• Include the number of guests you checked in and out each day to showcase your efficiency and multitasking capabilities.
• List the percentage of customer issues or complaints you were able to resolve successfully, reflecting your problem-solving skills and commitment to customer satisfaction.
• Specify the number of reservation calls you handled per shift, indicating your ability to manage high-pressure situations and maintain quality service.
• Mention the overall guest satisfaction score during your employment period as a measure of your contribution to enhancing guest experience.
• Highlight if your efforts led to an increased occupancy rate and by what percentage, signifying your impact on revenue generation.
• Quantify any upselling achievements such as additional services sold or upgraded rooms booked, demonstrating your sales skills.
• State the amount of documentation (reservations, invoices, etc.) processed daily to underline your detail orientation and organizational capacity.
• Note the number of languages you speak fluently if applicable, offering a numeric reflection of your linguistic capabilities and adaptability to serve international guests.

Writing your hotel front desk receptionist experience section without any real-world experience

Professionals, lacking experience, here's how to kick-start your hotel front desk receptionist career:

• Substitute experience with relevant knowledge and skills, vital for the hotel front desk receptionist role
• Highlight any relevant certifications and education - to showcase that you have the relevant technical training for the job
• Definitely include a professional portfolio of your work so far that could include university projects or ones you've done in your free time
• Have a big focus on your transferable skills to answer what further value you'd bring about as a candidate for the hotel front desk receptionist job
• Include an objective to highlight how you see your professional growth, as part of the company
• Resume Keywords
• Resume Buzzwords

If your experience section doesn't directly address the job's requirements, think laterally. Highlight industry-relevant awards or positive feedback to underscore your potential.

Recruiters hiring for hotel front desk receptionist roles are always keen on hiring candidates with relevant technical and people talents.

Hard skills or technical ones are quite beneficial for the industry - as they refer to your competency with particular software and technologies.

Meanwhile, your soft (or people) skills are quite crucial to yours and the company's professional growth as they detail how you'd cooperate and interact in your potential environment.

Here's how to describe your hard and soft skill set in your hotel front desk receptionist resume:

• Consider what the key job requirements are and list those towards the top of your skills section.
• Think of individual, specific skills that help you stand out amongst competitors, and detail how they've helped you succeed in the past.
• Look to the future of the industry and list all software/ technologies which are forward-facing.
• Create a separate, technical skills section to supplement your experience and further align with the hotel front desk receptionist job advert.

Find the perfect balance between your resume hard and soft skills with our two lists.

Top skills for your hotel front desk receptionist resume

Customer Service

Reservation Management

Check-In and Check-Out Procedures

Telephone Etiquette

Billing and Invoicing

Knowledge of Hotel Software

Hotel Facilities and Services Knowledge

Up-Selling Skills

Proficiency in Multiple Languages

Basic Accounting

Communication

Problem-Solving

Multitasking

Time Management

Interpersonal Skills

Attention to Detail

Adaptability

Don't go all over the place with your skills section by listing all keywords/ buzzwords you see within the ad. Curate both hard and soft skills that are specific to your professional experience and help you stand out.

Your resume education section can be a treasure trove of skills and experiences relevant to the role. Here are the best practices when it comes to featuring it on your resume:

• Highlight advanced qualifications, detailing the institution and duration.
• If you're currently pursuing a degree, mention your expected graduation date.
• Consider omitting unrelated degrees.
• If your academic journey boasts significant achievements, especially in research, elaborate on them.

What's more, shocasing relevant industry certifications can bolster your credibility, even if you lack extensive work experience.

To effectively present your certifications:

• Place pivotal industry certifications prominently in a dedicated section.
• If a certification is particularly impressive, consider featuring it near your name or within the header, summary, or objective.
• Provide details, where relevant, to underscore alignment with the role.
• Recent certifications should be given advantage, as they show your up-to-date knowledge.

Both education and certification sections highlight your commitment to professional growth, a trait valued by employers. Below, explore some of the most current and sought-after hotel front desk receptionist certifications to enhance your application:

Best certifications to list on your resume

• Hospitality Sales and Marketing Association International (HSMAI) - Certified Hospitality Sales Professional (CHSP)

If you're in the process of obtaining a certification listed in the job requirements but haven't completed it yet, be transparent. Mention your ongoing training and the expected completion date. Honesty is always the best policy on a resume.

• Coursework on Resume
• Major Minor on Resume

While some argue the resume summary or objective is outdated, these sections can effectively:

• Integrate pivotal hotel front desk receptionist keywords.
• Showcase your achievements.
• Clarify your motivation for applying.

The distinction lies in their focus:

• A resume objective emphasizes your career aspirations.
• A resume summary spotlights your career milestones.

Opt for a summary if you have a rich experience you wish to highlight immediately. Conversely, an objective can be ideal for those wanting to underscore their aspirations and soft skills.

For inspiration, we've curated samples from industry professionals to guide your resume summary or objective crafting:

Resume summary and objective examples for a hotel front desk receptionist resume

• Dynamic professional with over 10 years of experience in the hospitality industry and a proven track record in improving customer satisfaction. Skilled in multi-tasking, communication, and solving problems under high-pressure situations. Notable achievement: Implemented a new guest registration system that increased efficiency by 30%.
• Detail-oriented individual boasting a 7-year tenure in customer-focused roles, now eager to apply these skills as a Hotel Front Desk Receptionist. Equipped with an exceptional track record for solving complex issues and being a key player in team settings. Significantly improved customer retention rates during previous employment.
• Purpose-driven professional transitioning from a successful 5-year career in retail management, bringing a wealth of transferable skills including strong customer service, team leadership, and conflict resolution abilities. Achieved a 25% increase in store sales due to excellence in staff training and motivation.
• Adept administrative assistant with over 3 years of experience, seeking to leverage proven organizational and customer service skills in a Hotel Front Desk Receptionist position. Known for streamlining office operations and handling demanding client situations gracefully, leading to a time saving of 20% through process optimization.
• Enthusiastic graduate with a Bachelor's degree in Hospitality Management, aiming to utilize the learned theoretical knowledge to excel in a Hotel Front Desk Receptionist role. Committed to creating a welcoming guest environment and delivering first-rate service.
• Highly motivated recent high school graduate looking to start a career in the hotel industry as a Front Desk Receptionist. Aims to utilize strong interpersonal skills and dedication to customer satisfaction to create memorable guest experiences.

To further differentiate your hotel front desk receptionist application, consider adding sections like:

• Publications
• Hobbies (only if they align with the job or showcase relevant skills).

These sections can further demonstrate your technical acumen and interpersonal skills.

• Craft a hotel front desk receptionist resume that's easy to read and aligns with the role's requirements.
• The top third of your resume should clearly convey your unique value proposition for the hotel front desk receptionist role.
• Tailor your resume to the job, highlighting skills, achievements, and the tangible results of your efforts.
• Detail your certifications and technical skills to demonstrate proficiency with specific tools and technologies.
• The sections you choose should collectively present a comprehensive view of your professional expertise and personality.

Looking to build your own Hotel Front Desk Receptionist resume?

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Hotel Receptionist Resume Examples

Are you a hotel receptionist looking for a job? You’re in the right place! Applying for a job as a hotel receptionist requires a resume that is polished and professional. Writing a successful resume can be intimidating, but with the right guidance, you can make it much easier. In this guide, we will provide you detailed tips and examples to help you create a resume that will stand out from the competition and get you the job you have always wanted.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Hotel Receptionist

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Highly motivated and experienced receptionist with excellent customer service, communication and organizational skills. Possesses the ability to work efficiently in a fast paced environment and to handle multiple tasks simultaneously. Proven track record of providing excellent customer service that results in increased customer satisfaction, loyalty and repeat business.

Core Skills :

• Exceptional customer service
• Superior communication skills
• Proficient with Microsoft Office and related software
• Excellent organizational and multi- tasking abilities
• Outstanding ability to handle difficult customer issues
• Knowledge of hotel front desk operations

Professional Experience :

• Crowne Plaza Hotel – Receptionist
• Process guest arrivals and departures, issue keys and cards
• Answer, screen and forward incoming calls
• Responsible for the daily operation of the front desk
• Greet and welcome guests upon arrival
• Provide guests with information about the hotel, services, and amenities
• Create, update and maintain guest database
• Resolve customer complaints and ensure their satisfaction
• Ensure front desk policies are followed

Education :

• High School Diploma, Anytown High School, Anytown, USA, 2019

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Hotel Receptionist Resume with No Experience

A dedicated and organized individual looking to join the hospitality industry as a hotel receptionist and use my abilities to maintain positive customer relations.

• Excellent customer service skills
• Strong organizational and multitasking abilities
• Proficient in MS Office and database software
• Excellent communication and problem- solving skills
• Ability to work flexible hours

Responsibilities

• Provide excellent customer service to guests
• Greet guests, answer inquiries and addressing concerns
• Accept payments in a timely and accurate manner
• Maintain a clean and professional front desk area
• Handle reservations and cancellations
• Produce and distribute reports as requested
• Update and maintain database information
• Assist with other tasks as needed

Experience 0 Years

Level Junior

Education Bachelor’s

Hotel Receptionist Resume with 2 Years of Experience

Highly organized and capable Receptionist with two years of experience in handling front office operations. Skilled in welcoming guests, responding to inquiries, and providing customer service. Excellent communication, multitasking, and problem- solving skills. Committed to providing a pleasant and efficient customer service experience.

• Knowledge of office protocol
• Ability to multitask
• Strong customer service skills
• Excellent communication
• Organizational skills
• Proficient in Microsoft Office

Responsibilities :

• Greeting and welcoming guests
• Answering and transferring phone calls
• Managing the flow of visitors
• Performing basic clerical duties such as filing, photocopying, and scanning
• Handling data entry tasks
• Maintaining an accurate and up- to- date filing system
• Updating and maintaining customer databases
• Ordering and replenishing office supplies
• Providing administrative support to other staff members

Experience 2+ Years

Hotel Receptionist Resume with 5 Years of Experience

Dynamic and experienced hotel receptionist with 5 years of hands- on experience in a busy hotel environment. Possessing excellent customer service and problem- solving skills, as well as a solid knowledge of the hospitality industry. Efficiently manages all receptionist duties, from checking guests in and out, handling payments, and dealing with customer inquiries and complaints. Committed to providing an outstanding customer service experience.

• Outstanding customer service skills
• Excellent communication skills
• Professional telephone manner
• Ability to multi- task
• Good problem- solving skills
• Proficient in MS Office Suite
• Knowledge of hotel software systems
• Greeting guests upon arrival and checking them into their rooms
• Assisting guests with their luggage
• Handling customer inquiries and complaints
• Answering phones and taking messages
• Booking reservations and taking payments
• Coordinating and providing information on hotel services
• Handling guest check- outs and issuing bills
• Updating guest databases and keeping records
• Ensuring hotel lobby and front desk areas are organized and clean
• Processing customer payments and issuing receipts

Experience 5+ Years

Level Senior

Hotel Receptionist Resume with 7 Years of Experience

Highly- organized and personable Hotel Receptionist with seven years of experience in the hospitality industry. Demonstrated expertise in providing stellar customer service to guests, managing check- ins and check- outs, and completing administrative tasks. Proven track record of creating a positive environment for hotel patrons and creating loyalty for the hotel. Known for being well- versed in hotel operations and technology.

• Customer Service
• Cash Handling
• Familiarity with Hotel Technology
• Multi- tasking
• Time Management
• Greet guests and assist with check- in and check- out
• Answer phones and respond to customer inquiries
• Collect payments and complete billing for guests
• Assist with booking reservations and other special requests
• Provide guests with information about the hotel and its services
• Manage room keys and key cards
• Enforce hotel policies and procedures
• Maintain a clean and organized front desk
• Keep track of room availability and occupancy rates
• Monitor security cameras and report any suspicious activity

Experience 7+ Years

Hotel Receptionist Resume with 10 Years of Experience

A highly competent and organized Hotel Receptionist with over 10 years of experience in the hospitality field. Possesses excellent customer service, communication, organizational, and problem solving skills. Able to manage the front desk operations efficiently, including responding to customers, checking in and out of rooms, and handling payments and inquiries. Possesses a strong commitment to customer satisfaction, and a proven ability to perform well in a fast- paced environment.

• Superior organizational skills
• Strong problem solving abilities
• Comfortable with multitasking
• Proficient working with computers
• Familiarity with various types of payment systems
• Greeting guests upon arrival and checking them into the hotel
• Acting as a point of contact for all guests during their stay
• Responding to inquiries and requests with professionalism and enthusiasm
• Dealing with customer complaints in a calm and professional manner
• Collecting payments and ensuring that all accounts are current
• Maintaining an organized and up- to- date record of all guests
• Handling bookings and cancellations according to the hotel policies
• Filling out paperwork and forms related to customer service
• Ensuring that the reception area is clean and tidy at all times
• Scheduling housekeeping and maintenance tasks as needed

Experience 10+ Years

Level Senior Manager

Education Master’s

Hotel Receptionist Resume with 15 Years of Experience

A highly experienced and organized receptionist with 15 years of experience in providing a welcoming and professional front desk service. I have extensive administrative skills and experience of working in a busy corporate environment. I am an excellent communicator and well presented individual with a flexible and accommodating approach to front desk duties and responsibilities.

• Knowledge of administrative and receptionist duties
• Ability to manage a busy front desk
• Proficient in using office equipment
• Ability to work as part of a team
• Knowledge of customer service
• Strong problem- solving skills
• Greeting customers and visitors
• Handling phone calls, emails and online enquiries
• Maintaining front desk and reception area
• Providing reception and administrative support
• Managing meeting rooms and bookings
• Performing general office duties
• Assisting with special projects
• Ensuring the office is kept clean and tidy at all times
• Answering questions and providing information

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Hotel Receptionist resume?

The role of a hotel receptionist is an important one, as this is often the first point of contact for guests of the hotel. A well-written resume for a hotel receptionist should highlight the receptionist’s customer service skills, organizational abilities, and any other qualities that would make them an asset to the hotel. Here are some essential features of a hotel receptionist resume:

• Professional summary: A brief description of a receptionist’s skills, experience and qualifications.
• Education and Training: Details of any relevant qualifications and any additional training that the receptionist has undertaken.
• Work experience: A list of the receptionist’s past roles, including the company they worked for, the duration of each role, and their responsibilities.
• Skills: A list of the receptionist’s relevant skills, such as customer service, conflict resolution, problem solving and multitasking.
• Languages: Details of any languages the receptionist is proficient in, especially if the hotel receives guests from other countries.
• Computer software: A list of any computer software the receptionist is familiar with, such as Microsoft Office, property management systems, and reservation systems.
• Organization: The receptionist should have excellent organizational and administrative skills, in order to manage the daily operations of the hotel.
• References: The receptionist should include a list of references, in order to provide potential employers with an indication of their abilities.

By including all of these features in a hotel receptionist resume, the receptionist can demonstrate their suitability for the role and ensure that they stand out from the competition.

What is a good summary for a Hotel Receptionist resume?

A hotel receptionist serves as the first point of contact for guests at a hotel. They are responsible for welcoming guests, taking reservations, and providing information about local attractions and hotel services. A good summary for a hotel receptionist resume should include the applicant’s experience in customer service, strong interpersonal skills, and knowledge of computer programs and hospitality industry standards. A successful receptionist should be friendly, organized, and able to handle a variety of tasks with ease. Additionally, the summary should highlight the applicant’s problem-solving and conflict resolution skills, as well as their ability to work well with a diverse range of clientele.

What is a good objective for a Hotel Receptionist resume?

When writing a resume for a hotel receptionist job, it’s important to begin with a clear, specific objective that accurately reflects your goals. A good objective should be tailored to the job and should provide a clear indication of the skills, knowledge, and experience the employer is looking for. Here are some examples of good objectives for a hotel receptionist resume:

• To obtain a position as a hotel receptionist, utilizing my excellent customer service, organizational, and multitasking skills.
• To leverage my knowledge of the hospitality industry and customer service experience to provide customers with an excellent experience at a hotel.
• To work as a hotel receptionist with a focus on providing excellent customer service, resolving customer inquiries, and maintaining a positive, welcoming atmosphere.
• To use my strong communication and problem-solving skills to ensure that all guests have a pleasant and satisfactory experience during their stay.
• To obtain a position as a hotel receptionist, enabling me to demonstrate my ability to operate a switchboard, book rooms, and coordinate with other departments.
• To utilize my knowledge of the hospitality industry, attention to detail, and excellent customer service skills to ensure a memorable and enjoyable experience for each guest.

How do you list Hotel Receptionist skills on a resume?

Hotel Receptionists are the face of the hotel and are responsible for providing superior customer service to guests. To do this, they need to have certain skills and abilities. When creating a resume, it is important to list any relevant skills and experiences that demonstrate your ability to work as a Hotel Receptionist. Here are some skills to consider when creating a resume for a Hotel Receptionist position:

• Excellent customer service skills: Hotel Receptionists must be able to provide friendly, helpful and efficient service to guests in order to create a positive impression of the hotel.
• Ability to multi-task: Hotel Receptionists must be able to handle multiple tasks at once, such as answering the phone and helping guests with check-in, check-out and other inquiries.
• Knowledge of hotel management software: Hotel Receptionists should be familiar with hotel management software, such as Booking.com, Expedia and Hotels.com, in order to efficiently handle guest reservations and inquiries.
• Strong oral and written communication skills: Hotel Receptionists must be able to communicate clearly and courteously with guests in order to provide a pleasant experience.
• Attention to detail: Hotel Receptionists must be detail-oriented in order to accurately process guest reservations and requests.
• Problem-solving skills: Hotel Receptionists must have strong problem-solving skills in order to quickly and efficiently resolve guest issues.

What skills should I put on my resume for Hotel Receptionist ?

A hotel receptionist is an integral part of a hotel’s front office, as they are the first point of contact for guests. Therefore, it is important for a receptionist to possess certain skills and competencies to ensure a pleasant and smooth stay for guests.

When applying for a position as a hotel receptionist, it is important to include the relevant skills on your resume. Here are some key skills that should be included on your resume for hotel receptionist:

• Excellent communication skills: As a hotel receptionist, you need to be able to communicate effectively both in person and over the phone. You must also be able to listen actively to guests and respond in a helpful and timely manner.
• Knowledge of hotel policies and procedures: A good receptionist should be familiar with the policies and procedures of the hotel. This includes knowing how to check guests in and out, as well as being able to answer any questions they may have.
• Problem-solving skills: As a hotel receptionist, you will be faced with a variety of issues, such as guest complaints and room availability. Therefore, you need to be able to quickly and effectively solve these problems, while providing guests with the best possible service.
• Attention to detail: You should have an eye for detail, to ensure that all guests are checked in correctly, that all bookings are accurate and all paperwork is completed.
• Computer literacy: You must be able to use computers and hospitality software to process reservations, check guests in and out and manage other administrative tasks.
• Customer service skills: A hotel receptionist needs to be friendly and helpful, and should always maintain a professional and courteous manner when dealing with guests.
• Multitasking skills: As a receptionist, you will often have to juggle multiple tasks at once, so it is important to be able to stay organized and manage your time effectively.

Key takeaways for an Hotel Receptionist resume

Whether you’re looking to start a career in hospitality or you’re looking to advance your current career, having a great resume as a hotel receptionist is key. As a receptionist, you’ll be responsible for managing the front desk and providing guests with a great experience, so having a resume that emphasizes your customer service and communication skills is important. Here are some key takeaways for an effective hotel receptionist resume:

• Focus on your customer service skills. Showcase any experience you have in the customer service industry and highlight how you effectively dealt with customer service-related issues.
• Emphasize your communication skills. Being a hotel receptionist requires excellent communication skills and the ability to manage multiple tasks and people at once. Highlight any experience you have in multitasking and managing large groups.
• Showcase your organizational skills. Hotel receptionists need to be able to keep track of guests’ information and stay organized while doing so. Detail any experience you have with data entry or other organizational skills.
• Demonstrate your tech savvy. Many modern hotels rely heavily on technology, so it is important to demonstrate your comfort with computers and other technology. Highlight any experience you have in computers and software.
• Show off your problem-solving skills. Hotel receptionists need to be able to think on their feet and solve any problems that come their way. Showcase any experience you have with problem-solving and resolving conflicts.

Having a great resume is the first step in being a successful hotel receptionist. Follow these key takeaways to ensure that your resume stands out and emphasizes your best skills and qualifications. Good luck!

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3 Hotel Front Desk Resume Examples Proven to Work in 2024

Hotel Front Desk Resume

Modern hotel front desk resume, professional hotel front desk resume.

• Hotel Front Desk Resume Writing 101

You’re the first face customers meet when they arrive, effortlessly welcoming them and putting their minds at ease. Your strong organization, multitasking, and time management abilities allow hotel operations to carry on smoothly.

You’re a natural at juggling administrative tasks, guest interactions, and coordinating across all hotel departments. However, you’ll need to tap into a different set of skills to write a winning resume .

We’re here to guide you through this process. Our hotel front desk resume examples and cover letter writing tips helped countless hospitality professionals level up their careers—it’s your turn now!

or download as PDF

Related resume examples

• Customer Service
• Front Desk Receptionist
• Hospitality

What Matters Most: Your People Skills & Hospitality Experience

From handling various online booking systems to navigating hotel management and accounting software, you’re all set to thrive in the ever-busy hospitality industry.

In a job such as this, your interpersonal skills are just as important as your knowledge of software like Amadeus Hospitality or GoConcierge. As such, try to capture that blend of skills to highlight your flexibility.

Talk about tools you use across all aspects of your daily work, from billing and invoicing to reservation and customer database management. 

When it comes to your people skills, mention things like knowing multiple languages, conflict de-escalation, or upselling to score some brownie points with recruiters.

9 most popular hotel front desk skills

• GoConcierge
• Amadeus Hospitality
• Conflict Resolution
• Emergency Response
• Managing Reservations
• Billing/Invoicing

Sample hotel front desk work experience bullet points

Working in hospitality is highly diverse—no two days are ever the same. That’s why your skills only tell part of the story, and your work experience fills in the gaps.

However, it’s important to present your background the right way, emphasizing your impact. Throughout this section, use concrete examples and metrics to back up your experience where you can. 

Rather than just talking about your daily responsibilities, highlight the impact you’ve had on hotel front desk operations and interacting with guests. 

Mention the sheer number of guest check-ins and check-outs you dealt with on a daily basis, all the while maintaining high customer satisfaction rates. Similarly, highlight volumes of financial transactions you processed, guest issues you resolved, or training you hosted.

Here are a few examples:

• Streamlined check-out procedures on Operto, which led to a 19% decrease in average check-out time
• Streamlined reservation processes using Opera PMS, reducing booking errors by 22%
• Resolved over 300 guest issues per month, maintaining a complaint resolution rate of 97%
• Implemented a guest feedback system, leading to a 13% improvement in service quality

Top 5 Tips for Your Hotel Front Desk Resume

• If you’re skilled in more than one language, that’s a fantastic thing to point out in your resume. Highlight times when you’ve applied your multilingual skills to make an impact, such as communicating with guests or using translation technology when needed.
• Your role as a local guide for guests is crucial. Emphasize your knowledge of the area, highlighting how you’ve offered recommendations to guests, which undoubtedly contributed to your high customer satisfaction scores.
• Get into the specifics of your expertise with popular hotel reservation platforms such as Opera PMS or Amadeus Hospitality. To back up your job skills , detail how you used these systems to improve booking efficiency or reduce errors.
• As interacting with guests is a central part of the job, it’s worth showing off your strong people skills . Mention situations where your strong communication skills saved the day and helped you effectively deal with guest complaints or requests.
• Given the dynamic nature of the hospitality industry, being flexible and adaptable is almost a requirement. Show your ability to adapt by talking about how you dealt with large groups or swiftly responded to emergencies.

You can do this by talking about times when you resolved complex guest issues. For example, you could mention how you used hotel management or CRM tools to fix booking system errors or handle special requests for accommodation.

Try to keep your resume short and sweet, making sure it fits into a single page. If you have more than 10 years of work experience , a two-page resume is acceptable. However, focus on your most relevant and recent jobs in hospitality.

Without experience working at a hotel front desk, focus on similar jobs and skills. This includes other jobs in hospitality, such as food service, but also roles in customer service, like a tech support agent.

• ResumeBuild
• Hotel Front Desk Receptionist

5 Amazing hotel front desk receptionist Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, hotel front desk receptionist: resume samples & writing guide, xaviero wilson, professional summary, employment history.

• Maintain a clean and organized front desk area
• Provide information about services offered by the hotel
• Follow up with guests to ensure satisfaction
• Answer phone calls and respond to inquiries
• Process payments and handle cash transactions
• Handle customer complaints and resolve issues
• Assist with other administrative tasks as needed
• Greet guests and check them in and out of the hotel
• Assist with luggage and other guest requests

Do you already have a resume? Use our PDF converter and edit your resume.

Yolanda Ingram

• Operate hotel switchboard, including taking messages and transferring calls

Quentin Hawkins

• Ensure compliance with hotel policies and regulations
• Manage reservations and cancellations
• Monitor guest activity and ensure safety and security

Vincent Young

• Maintain up-to-date records of room availability

William Bailey

• Answer questions about the hotel and local area

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

hotel front desk receptionist Job Descriptions; Explained

If you're applying for an hotel front desk receptionist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

hotel front desk receptionist

• Welcomed guests upon entry to the hotel, assisted with check in and check out.
• Answered phones, booked reservations, respond to emails and electronic reservations.
• Kept records of occupied rooms and guests’ accounts.
• Prepared check out receipts and collected payments from departing guests 
• Planned coverage needs and organized services to support incoming special events.
• Promoted local entertainment and sporting events and offered details to assist patrons. 
• Resolved customer issues quickly and notified manager immediately when problems escalated.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation. 

hotel front desk receptionist Job Skills

For an hotel front desk receptionist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Computer Literacy
• Database Management
• Data Analysis
• Quality Assurance
• Troubleshooting
• Project Management
• Presentation
• Written Communication
• Social Media
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Attention to Detail
• Self-Motivation
• Stress Management
• Professionalism
• Financial Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Customer Service
• Supervisory
• Risk Management
• Documentation
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your hotel front desk receptionist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Richard Campbell

Provide your contact information and address year gaps, always explain any gaps in your work history to your advantage..

• Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
• Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your hotel front desk receptionist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Norman Davis

• Maintains up-to-date records of room availablity
• Maintained a clean and organized front desk area
• Processes payments and handled cash transactions.
• Proccess payments and handle cash trasactions
• Maintain a clean and organised front desk area
• "I went to the store to buy some food
• I went to the store too buy some food.

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume..

• Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
• Before submitting your resume, double check to avoid typos.

hotel front desk receptionist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an hotel front desk receptionist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Esteemed Recruitment Team

I am writing to express my interest in the Lead Hotel Front Desk Receptionist position at Bank of America. As a Hotel Front Desk Receptionist with 15 years of experience in Administrative & Clerical myself, I believe I have the necessary skills and expertise to excel in this role.

Throughout my life, I have pursued my passion for Records Management and have gained experience in this field as a result. This experience has given me valuable skills such as Technical and Negotiation, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Hotel Front Desk Receptionist and help your organization achieve its well determined goals.

Thank you for considering my application for the Lead Hotel Front Desk Receptionist role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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Receptionist Resume Sample for 2024 [Job Description, Skills & Tips]

A receptionist does much more than welcome, greet, and direct a company’s guests or clients. 

The job includes maintaining the security and telecommunications systems, providing information to customers by answering or redirecting their inquiries, and offering administrative support within the company, among others. 

As such, it’s not surprising at all if you’re stuck trying to put all that effectively on your receptionist resume. 

Fortunately, though, with the right guidance, writing an impactful receptionist resume can be easy, and we’re here to help!

Read our article to learn all you need to know about writing a receptionist resume! Here’s exactly what we’ll cover: 

• Receptionist Resume Example (Better Than 9 Out of 10 Examples)

8-Step Guide to Write Your Receptionist Resume

• 20+ In-Demand Skills to Put on Your Receptionist Resume

So let’s get to it! 

Receptionist Resume Example (to Inspire You)

Not sure where to start with your resume? Reviewing a receptionist resume example is a good start!

The resume example above does everything right, including: 

• Follows the chronological format. As the most popular format among recruiters worldwide, the chronological resume format is the way to go.
• Has a memorable resume profile. To show the recruiter they’re relevant as an applicant, the candidate has written a captivating resume summary. 
• Includes professional contact details. In addition to the must-have contact details, the receptionist resume example above also lists the applicant’s LinkedIn and Skype handles.
• Lists quantifiable achievements. The candidate has built a work experience section that focuses on achievements to stand out from other applicants. 
• Has a short education section. With plenty of work experience to show for, the receptionist resume example keeps their education section short. 
• Includes relevant skills. The candidate doesn’t list every skill under the sun, but only the ones that are relevant to the position. 
• Uses optional resume sections the right way. By adding their certificates and languages, the candidate has even better chances at standing out from the competition.
• Is based on a well-designed resume template . To avoid the hassle of building their resume from scratch, the receptionist resume example above was built using a plug-and-play template.   

Inspired by the receptionist resume example above?

Now it’s time to write yours! Below, we’ll walk you through the 8 essential steps for creating an effective receptionist resume, starting with:

#1. Choose the Right Format and Layout

When it comes to resumes, the structure is everything. 

You can be an amazing professional and you still won’t stand much chance if:

• Your resume sections are all out of order.
• Your resume is very hard to follow because of a messy structure.
• The resume looks unprofessional because you picked the wrong font . 

So, before you can start filling out the contents of your receptionist resume, you’ve got to first make sure its format and layout are just right.

When it comes to your resume format, the choice is quite easy. 

Out of the three resume formats ( chronological , functional (also known as skills-based), and combination ) you should go for the chronological resume format . It’s the most popular among recruiters everywhere in the world and successfully highlights your skills and achievements by putting your most recent work experience first. 

Here’s what it looks like: 

Now, when it comes to the layout, you’ll have to keep a few more things in mind:

• Keep your resume short. Unless you have 10+ years of experience, a 1-page resume is your best bet that recruiters will go through your entire resume. After all, they receive hundreds of applications daily—they don’t have time to read your resume if it’s the same length as a short novella. 
• Picking the right font size and style. Go for 11-12 pt font size for the body of your text and 13-14 pts for the section headers. As for the style, we recommend using a font that’s casual but professional, such as Ubuntu or Roboto. 
• Using section headers. Section headers are a good way to clearly separate your resume’s sections. 
• Saving your resume as a PDF file. Unless otherwise instructed in the job description, save your resume as a PDF . That way, you can be sure it will open as you intended it despite the device or OS that opens it. 

Or Skip Formatting and Layout Altogether By Using a Resume Template!

Imagine this:

You spend hours and hours tweaking your resume layout, only for it to look like a generic, black-and-white resume.

Not a good feeling, right?

Want to skip ahead of all the formatting hassle and jump right into filling in your contents? AND come out with a visually-appealing, short-n-snappy resume, all at the same time?

All you have to do is pick one of Novorésumé’s free, plug-and-play templates ! 

Our resume templates were made in collaboration with professional recruiters, which means they are easy to read and scan (and they’re ATS-friendly to boot!). 

And the best part? The templates look absolutely gorgeous (especially when compared to a standard black-and-white resume ): 

#2. Add More Than Your Traditional Contact Details 

The contact information section is the most straightforward part of writing a resume. 

Basically, all you have to do is list the following details:

• Professional title. 
• Phone number.
• Location (city and state/country).

Here’s how all that looks like on a receptionist resume: 

Receptionist

123-123-333

[email protected]

Scranton, PA

If you want to add some flavor to this section and you’re active on LinkedIn, you can include your profile’s URL link too. 

#3. Write a Compelling Resume Summary Summary/Objective

Put simply, your resume profile is a summary of you as a professional. 

The 2-3 sentence short paragraph goes at the top of your resume and aims to tell recruiters just enough to convince them to deep-dive into the rest of your resume.

Depending on your work experience level, you can write a resume profile as:

• A resume summary . If you are experienced in the field use a resume summary to sum up your title and years of experience, as well as your top skills and achievements.
• A resume objective . If you don’t have a lot to show for in terms of work experience, then you should go for a resume objective . To ace, it, mention any degree names or experience related to the field, the skills that you can offer the company, and your interest in working there. 

Here’s what a receptionist resume summary looks like:

Detail-oriented receptionist with 4 years of experience in customer service. Efficient in performing the administrative and front-desk tasks of large-scale offices. Fluent in Spanish and proficient in MS Office Suite. 

And here’s a receptionist resume objective:

Motivated communications graduate looking to apply their people and organizational skills as a receptionist at Company Z. Worked as Resident Assistant for 3 years and has hands-on experience on front desk duties, helping students solve problems, and dealing with administrational tasks.

#4. Make Your Work Experience Count 

Consider your work experience section as the backbone of your receptionist resume - it’s what recruiters will be checking to see whether you’ve got what it takes to excel at the job.  

To make this section count, first, make sure to format it the right way. Here’s what that involves: 

• Start with your current/most recent position and go backward in time. Keep your work entries relevant - the paper delivery job from your teens won’t help land you a receptionist job. 
• Begin each work entry with your professional title. Underneath, add the company's name and location, the period you worked there, and 3-5 of achievements and responsibilities in bullet points. 
• List fewer bullet points (1-2 for each work entry) as you go back in time. Your job from 10 years ago doesn’t need to be as comprehensively described as your last one.

After you’ve handled the formatting, you’ve got to make sure your professional experience shines through brighter than other candidates’. 

As hard as it may sound, we have some very effective tips to make that happen, including: 

• Focus on achievements over responsibilities whenever it’s possible. After all, recruiters know what the responsibilities of a receptionist are pretty well - it’s your achievements that can really help you stand out. 
• Quantify your achievements whenever you can. For example, instead of saying “handled incoming and outgoing calls effectively,” say “handled 100+ incoming and outgoing calls on a daily basis.”
• You can use the following formula to quantify your achievements : “accomplished X as measured by Y by doing Z.” 

Here’s how a well-written work achievement would look like in a receptionist resume:

• Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
• Achieved 95% customer satisfaction score based on feedback forms.
• Handled successfully 100+ phone calls daily with no complaints during the last 2 years.

And here’s a less convincing achievement:

• Answered questions.
• Provided good customer service.
• Made phone calls.

The first example is achievement-oriented and the recruiter reading it knows how, exactly, you excelled at your last role.

The second example, though, is not as much. The recruiter knows that you worked as a receptionist… and that’s about it. They have no idea if you excelled at the role or not.

If you do have to list responsibilities and tasks on your Receptionist resume, make sure you’re using dynamic action words and strong verbs !

#5. Include Your Education 

The next step in creating your receptionist resume is to list your educational background.

Start by following this format:

• Add your latest and highest degree first. 
• Start off with the degree name, then the institution’s name, and the dates attended. 
• Don’t add your high-school education if you hold a Bachelor’s Degree or higher. 

Here’s how the education section should look like in a receptionist resume:

BA in Communication 

Penn State University, PA

Now, if you don’t have any work experience at all, you can use your educational history to help you stand out.

In such a case, you can make this section more elaborate by mentioning:

• Academic merits and achievements
• Relevant coursework taken
• Extracurricular activities  

BA in World Literature

• Graduated Summa Cum Laude
• Graduated first of the class in Communications
• Resident Advisor for 3 years

#6. Include Industry-Related Skills

You can definitely tell a good receptionist by the skills they possess. 

And that’s exactly why the skills section is another receptionist resume must-have. 

Of course, this includes a balance between soft skills (e.g. communication skills , time-management, multi-tasking), and hard skills (e.g. Microsoft Office, Supply Management). 

Keep in mind, however, that the key here is to list the right skills and not every single skill that you possess.

Sure, knowing Adobe Illustrator is great, but it won’t help much with your job as a receptionist. 

So, first, go through our list below and include the must-have receptionist skills in your resume (the ones that you do possess, that is).

Then, go through the job ad you’re applying for and see if you missed an important skill or two. Make sure that the skills you’ve listed match the ones required for the role (as long as you actually possess them, of course).

20+ Receptionist Soft and Hard Skills to Put on a Receptionist Resume

Receptionist soft skills.

• Verbal and written communication
• Professionalism
• Customer focus
• Organization and planning
• Handling pressure and tolerating stress
• Attention to detail
• Reliability
• Multitasking
• Conflict resolution
• Problem-solving
• Prioritizing
• Time Management

Receptionist Hard Skills

• Microsoft Office (Word, Excel, Outlook)
• Administrative skills
• Supply management
• Typing skills (include WPM)
• Information management software
• Use of office equipment (fax machines, copiers, etc)
• Multi-line phone systems

#7. 5 Additional Sections to Take Advantage Of

At this stage, if your resume is already a full one-pager, you can just skip this section altogether.

If, on the other hand, you’ve got some space left (e.g. if you don’t have a lot of work experience), you can make use of these extra sections to give your receptionist resume an edge:

• Awards and certifications. Are you certified in office management? Do you have any awards for excellent performance in any of your previous roles? These are definitely things you should include in your receptionist resume. 
• Languages. Whatever your position might be, knowing an extra language or two can always come in handy.
• Volunteer experience. Volunteering can be a great way to show you also care about giving back to the community. If you’re a recent graduate, volunteering experience can also show employers that you’re familiar with hard work.
• Internships. Got any past internship experience? Make sure to include that in your resume, along with your main tasks and achievements there. 
• Hobbies and interests . Show the recruiter who you are outside of work. Who knows, maybe it’ll help you establish rapport with your interviewer!

The thing about extra sections is that they work on two levels: if you’re lacking work experience, they can definitely help you land an entry-level job, whereas if you’re experienced in the field, they can set you apart from other applicants with similar work experience and skills. 

Here’ an example of how extra sections should look in a receptionist resume:

Examples of Extra Sections

Certifications.

• Microsoft Office Specialist - Issued by Microsoft
• Certified Business Officer - Issued by the Management and Strategy Institute

Volunteer Experience

Front Desk Assistant  Scranton Community Center 06/2010 - 10/2012

• Helped staff with daily clerical tasks and activities
• Got hands-on experience doing administrational work
• French (Fluent)
• German (Intermediate)

#8. Don’t Forget to Include a Cover Letter

Including a cover letter with your resume is an inseparable part of sending a job application.

As such, it’s safe to assume that it should be just as good as your receptionist resume. 

Keep in mind, though, that a cover letter shouldn’t just rephrase whatever you mentioned in your resume.

Rather, you should use it to:

• Summarize your most important skills, achievements, or experiences.
• Expand on any information you couldn’t talk about in detail in your receptionist resume.
• Mention what you know about the organization you’re applying for (and why you want to work there).

Here are our tips on creating a compelling receptionist cover letter:

• Tailor your cover letter to the specific job position you’re applying for. Instead of using a generic cover letter introduction, start your cover letter by introducing yourself and mentioning exactly why you want to work for that company.
• Use the body of your cover letter to talk about your skills, achievements, and qualifications in more detail. 
• Write a strong cover letter ending by including a strong call to action. 
• Make sure that your cover letter looks as compelling as your resume by using one of our cover letter templates . 
• Learn more about how to write a compelling cover letter by checking out our cover letter tips .

Not sure what a good receptionist cover letter looks like? Check out our top cover letter examples !

We hope you are feeling more confident about creating your receptionist resume and we are sure you will get hired in no time!

Related Resume Examples

• Customer Service Resume
• Event Planner Resume
• Bar and Restaurant Manager Resume
• Cashier Resume
• Waiter Resume
• Server Resume
• Barista Resume
• Bartender Resume

Key Takeaways 

Follow the steps we outlined above, and you’ll have yourself a job-winning receptionist resume in no time!

Before you leave to work on your resume, though, let’s recap the key learning points we covered above:

• Use a resume summary or objective to summarize your experiences and show the recruiter that you’re relevant for the role.
• Mention achievements over responsibilities when possible. This helps show the recruiter how you excelled in your previous role.
• Quantify your work experiences by using the XYZ formula.
• Use some of the optional resume sections to help you stand out. This includes languages, hobbies, extracurricular activities, and more.

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• Front Desk Receptionist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Front Desk Receptionist Resumes:

• Greet and welcome guests upon arrival
• Answer, screen and forward incoming phone calls
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
• Update appointment calendars and schedule meetings/appointments
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Assist with special projects as needed
• Monitor and order office supplies
• Assist with onboarding of new employees
• Maintain a clean and organized reception area

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Front Desk Receptionist Resume Example:

• Managed the front desk of a busy medical office, greeting and checking in an average of 100 patients per day with a 95% satisfaction rating.
• Implemented a new appointment scheduling system, reducing wait times by 20% and increasing patient satisfaction by 10%.
• Developed and maintained a comprehensive filing system, reducing retrieval times by 30% and improving overall office organization.
• Managed the front desk of a luxury hotel, handling an average of 200 check-ins and check-outs per day with a 98% satisfaction rating.
• Collaborated with the housekeeping team to ensure all rooms were ready for guests, resulting in a 15% increase in room occupancy rates.
• Developed and implemented a new training program for front desk staff, resulting in a 25% improvement in guest satisfaction scores.
• Managed the front desk of a busy law firm, answering an average of 50 phone calls per day with a 90% first-call resolution rate.
• Developed and maintained a comprehensive database of client information, reducing retrieval times by 40% and improving overall office efficiency.
• Implemented a new system for tracking and ordering office supplies, resulting in a 20% reduction in costs and a 15% improvement in inventory management.
• Customer service
• Communication skills
• Time management
• Multitasking
• Problem-solving
• Attention to detail
• Organization
• Telephone etiquette
• Appointment scheduling
• Database management
• Team collaboration
• Conflict resolution
• Microsoft Office proficiency
• Training and development
• Inventory management
• Adaptability
• Professionalism
• Interpersonal skills
• Basic accounting and cash handling

Top Skills & Keywords for Front Desk Receptionist Resumes:

Hard skills.

• Phone Etiquette
• Appointment Scheduling
• Customer Service
• Microsoft Office Suite
• Time Management
• Cash Handling
• Filing and Record Keeping
• Inventory Management
• Conflict Resolution
• Communication Skills

Soft Skills

• Communication and Interpersonal Skills
• Customer Service and Hospitality
• Multitasking and Time Management
• Attention to Detail and Accuracy
• Professionalism and Poise
• Organization and Planning
• Adaptability and Flexibility
• Problem Solving and Troubleshooting
• Empathy and Compassion
• Conflict Resolution and Diplomacy
• Positive Attitude and Enthusiasm
• Teamwork and Collaboration

Resume Action Verbs for Front Desk Receptionists:

• Communicated
• Coordinated
• Facilitated

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Resume FAQs for Front Desk Receptionists:

How long should i make my front desk receptionist resume, what is the best way to format a front desk receptionist resume, which keywords are important to highlight in a front desk receptionist resume, how should i write my resume if i have no experience as a front desk receptionist, compare your front desk receptionist resume to a job description:.

• Identify opportunities to further tailor your resume to the Front Desk Receptionist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

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Related Resumes for Front Desk Receptionists:

Front desk receptionist, office receptionist, hotel receptionist, medical receptionist, dental receptionist, salon receptionist, spa receptionist, veterinary receptionist.

4 Front Desk Receptionist Resume Examples for 2024

Creating a resume for a front desk receptionist role involves specific strategies. This article will cover proven resume examples, key sections for your resume, and tips to highlight relevant skills like communication and customer service. Follow this guidance to stand out to potential employers.

• 25 May 2024 - 4 new sections, including 'Position of education section', added
• 25 May 2024 - 5 new resume templates, including Aspiring Front Desk Receptionist, added
• 23 May 2024 - Article published
• 20 May 2024 - Resumes approved
• 18 May 2024 - First draft complete

  Next update scheduled for 02 Jun 2024

Here's what we see in the strongest resumes for front desk staff.

Show Impact With Numbers : The best resumes highlight a front desk receptionist's ability to save time and streamline processes. Common metrics include reduced check-in times , increased appointment scheduling efficiency , decreased customer wait times , and improved issue resolution rates .

Match Skills To The Job Description : Include skills you have that are also listed in the job description. Some essential ones for a front desk receptionist are data entry proficiency , appointment scheduling software , multiline phone systems , basic financial tracking , and customer relationship management (CRM) tools .

Efficient Resume Phrases : Strong resumes use short, impactful phrases. For a receptionist, these might include 'Managed visitor flow' , 'Scheduling expert' , and 'Conflict resolution skills' .

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Front Desk Receptionist Resume Sample

Position of education section.

Place your education section right after your contact details. This is good if you are new to the workforce or if you recently got a degree or certificate. If you have more work experience, mention work history before your education section.

For front desk receptionist roles, mentioning any customer service or admin courses can be important. Highlight this in your education section.

Highlight relevant skills

Show skills like phone handling, customer service, and managing schedules for a front desk receptionist role. These are key areas that hiring managers look for.

Show your ability to use office software like Microsoft Office or scheduling systems. Highlight any experience with front desk software if you have it.

Junior Front Desk Associate Resume Sample

Ideal resume length.

Keep your resume to one page if possible. This is best for those with less than ten years of job history for front desk roles. It helps hiring managers to read your resume quickly.

Use bullet points to show your key skills and work tasks. Focus on the most related jobs. Remove any old jobs or tasks not related to front desk receptionist work.

Aspiring Front Desk Receptionist Resume Sample

Mention communication skills.

Good communication is very important for a front desk receptionist. List experiences where you have helped people in person or over the phone.

Show how you managed any problems or high call volumes. This proves you can handle a busy front desk role.

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