customer service skills job description for resume

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Customer Service Representative Job Description

4 min read · Updated on September 02, 2021

In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume.

By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills , credentials, and work experience matter most to an employer in your target field.

Customer service representative job description

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Customer service representative duties:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail, or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Customer service representative requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Customer service representative skills & proficiencies:

Customer Service Skills

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Negotiation

Positive Attitude

Attention to Detail

People Oriented

Problem Solving

Organizational Skills

Adaptability

Ability to Work Under Pressure

Computer Skills

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24 Customer Service Resume Examples for 2024

Customer Service Resume

Customer Service Resumes by Experience
Customer Service Resumes by Role
Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at building a resume . Our easy resume tips are available at your fingertips!

We’ve analyzed countless resumes and chosen the 24 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your customer service cover letter !

or download as PDF

Customer Service resume example with 10 years of experience

Why this resume works

The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and fine-tune your resume for each job application, the more likely you are to get an interview.

Entry-Level Customer Service Resume

Choose two tastefully contrasting fonts: one for your section headers, and one for your body text.
Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
We suggest bold (but not garish) colors in the header and titles to draw attention.
Say goodbye to excess white space by adding some relevant projects you’ve worked on.
Just make sure they relate to the customer service job description and emphasize your most relevant skills.

Customer Service Associate Resume

Something very impressive on a customer service associate resume is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
Our user-friendly resume templates and Google Docs resume templates allow you to quickly add a section just for certificates and licenses.
For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your resume-building adventure with one of our free resume templates or Google Docs interactive resumes that already have sections laid out for your objective.
Though including a resume objective is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Call Center Resume

It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
Metrics draw the eye of the resume reader and increase the length of time they’ll review your customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

The structure of your retail customer service resume can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
We suggest you experiment with an array of resume templates and go for the one that zooms in on your greatest selling points.
Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

Challenge yourself to prove your impact with metrics.
For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you.
Striking a good balance between hard and soft skills is tricky, but doable—the skills section on your resume can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the job description .
Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history.
Since you probably have plenty of experience, you may want to consider including a resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career.

Customer Service Agent Resume

As long as you’re not distracting from the content of your resume, go ahead and get a little creative.
Do this by organizing your resume into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring?
Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it!
Emphasize growth in your career by ordering your work experience in a reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page.
Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can.

Customer Service Coordinator Resume

That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate.
A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the customer service job description’s work culture.

Customer Service Advisor Resume

Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a resume template if you’re not artistically inclined.
Take your resume personalization to the next step by adding a career summary section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally).
Don’t be afraid to highlight your hobbies and interests on your resume .
But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills.

Customer Service Representative Resume

So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

Receptionist
Sales Associate
Front desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Recruiter points with yellow chalk to job skills and qualifications list on blackboard

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

Customer service skills
Formatting your customer service resume
Quantifying your previous impact
Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The skills section of a resume might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a customer service job description requesting bilingual support like this:

Answer telephone calls and emails promptly in Spanish and English
Maintain and extend client base through positive customer interaction
Excellent verbal and written skills in both Spanish and English
Strong organizational and analytical skills
Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required.

Now, it’s time to tailor your skills section to the job description, which could look like this:

Bilingual (Spanish and English)
Organized
Strong verbal and written communication
Proven customer success
Empathetic
Methodical and thorough documentation
CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

Data analysis
Metrics-driven
Customer service reporting
Self-motivated
Social media
Creative problem-solver
Inquisitive

Tip 2: Format your resume for the ATS and recruiters

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable.

There are multiple ways to achieve this, but one of the easiest is to put things in reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read:

Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual:

College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities.

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company.
Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics, HelpCrunch or Kustomer have some helpful formulas.

Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
No matter the customer service role you’re seeking, there are many ways to write your resume so that it’s relevant and unique to every application:

Customer service resume

All of these are good ways to customize your job description points.
Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description?

Customer service rep resume

Outcomes like increased sales or error reductions are great metrics to include.
Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume

Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
Stress your ability to work well with people—include any courses, extracurricular projects , or volunteer efforts where you interacted with people consistently.

Retail customer service resume

Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right.

Bilingual customer support resume

Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our resume checker to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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Customer Service Resume Examples For 2024 (20+ Skills & Templates)

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Looking to land more job offers in Customer Service?

You're going to need a great resume. This comprehensive guide provides proven strategies, skills, templates, and examples for writing a job-winning Customer Service resume based on data from coaching thousands of successful job seekers.

From top to bottom, this guide will equip you with the tools you need to write an outstanding Customer Service resume and increase your chances of landing the job of your dreams.

Here's what we're going to cover:

What To Know About Writing A Job-Winning Customer Service Resume
The Best Skills To Include On An Customer Service Resume

How To Write A Job-Winning Customer Service Resume Summary

How to write offer-winning customer service resume bullets.

3 Customer Service Resume Examples

The 8 Best Customer Service Resume Templates

Here's the step-by-step breakdown:

Customer Service Resume Overview: What To Know To Write A Resume That Wins More Job Offers

Wondering what companies are looking for when they're hiring someone for their Customer Service team?

Excellent communication and problem-solving skills are at the top of the list, but employers are also looking for things like empathy and positive attitude. Being able to work well under pressure, adaptability and technical proficiency are also important. Employers are looking for candidates who pay attention to detail, have excellent time management skills and are dedicated to ensuring customers have a top-notch experience.

Your resume should show the company that your personality and your experience encompass all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service resume:

Tailor your resume to the job: Make sure to read the job description carefully and tailor your resume to the specific requirements of the role (we'll show you how in the next section!).
Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles.
Include relevant experience: Focus on your customer service experience and include specific details about your responsibilities and accomplishments.
Use keywords: Make sure to use keywords relevant to the customer service role, such as “customer support,” “communication skills,” and “problem-solving” (more on keywords in a second)
Keep it concise: Keep your resume concise and to the point, using bullet points to highlight your achievements and experience.
Proofread: Carefully proofread your resume for errors and typos, as these can give a negative impression to potential employers.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first is to leverage our list of the best keywords and skills for an Customer Service resume.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

Customer Service
Communication
Flexibility
Organization
Team Member
Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

Customer Service Skills To Include On Resume

Open a copy of your updated resume
Open a copy of your target job description
Head over to ResyMatch.io
Copy and paste your resume on the left and then do the same for the job description on the right
Hit scan and review the results

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

Here's a video walking through this whole process:

You have a very short window of time to capture an employer's attention–an average of six seconds, to be exact.

To land more interviews an offers, you have to make each one of those seconds count. Start by putting the exact information the reader is looking for at the very top of your resume.

A quick Google search will tell you that a Summary or an Objective should hold this top spot but, unfortunately, that traditional advice simply won't capture your reader's attention. Winning in today's job market means using a more modern approach, what I like to call a “Highlight Reel.”

Here's how it works:

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

A relevant section title that ties your experience to the role
An introductory bullet that summarizes your experience and high level value
A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
A closing “Extracurricular” bullet to round out your candidacy

The next two bullets are “Case Studies” of specific results they drove at their company. Finally, their last bullet focuses on a volunteering stretch project that led to some amazing results.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is, they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Highlight Reel:

While the content in this example is a bit more light, you can see all of the elements of a great Highlight Reel (especially the emphasis on measurable outcomes and results!).

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-fill language and they only talk about the actions that they took rather than the results and outcomes those actions created.

The Anatomy Of A Highly Effective Resume Bullet

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Responsible for increasing client satisfaction rates.

✅ Improved customer satisfaction rates by 15% in 6 months through proactive communication and timely issue resolution, boosting retention and revenue.

The second bullet makes the candidate's value so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

Head over to ResyBullet.io
Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
ResyBullet will score your resume bullet and show you exactly what you need to improve
You edit your bullet with the recommended changes and scan it again
Rinse and repeat until you get a score of 60+
Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Responsible for increasing customer satisfaction rates.”

ResyBullet gave that a score of 0/100. Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Bad example of a customer service resume bulelt

Now, let's take a look at our second bullet, “Improved customer satisfaction by 15% tin 6 months through proactive communication and timely issue resolution, boosting retention and revenue.”

ResyBullet gave that a 73 / 100. Much better! This bullet had more content focused on the specific criteria the hiring team is looking for. We can see by exactly how much they increased customer satisfaction, the skill and method they applied, and that it all resulted in an overall increase in customer retention and company revenue.

Good example of a customer service resume bullet

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam packed with eye-popping, value-driven content!

And if you want to learn more about the underlying strategies behind writing great resume bullets, check out this guide.

3 Customer Service Resume Examples For 2023

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Resume Example #1: A Traditional Background

Customer Service Resume Example #2: A Non-Traditional Background

For our second Customer Service Resume Example, we have a candidate who has a non-traditional background. In this case, they are coming from the wellness industry but have experience working directly with customers. Here's an example of what their resume might look like when applying for Customer Service roles:

Customer Service Representative Resume Example #2

Customer Service Resume Example #3: Senior Customer Service With Masters Degree

For our third Customer Service Resume Example, we have a candidate who has 5+ years of experience and a Masters degree. Here's an example of what their resume might look like when applying for Customer Service roles:

At this point, you know all of the basics you'll need to write an Customer Service resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

ResyBuild For Account Manager Resume Templates

Key Takeaways To Wrap Up Your Job-Winning Customer Service Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service resume:

Start with a proven resume template from ResyBuild.io
Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
Start your resume with a Highlight Reel to immediately grab your target employer's attention
Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
Compare the draft of your resume to the examples on this page to make sure you're on the right path
Use a tool like HemingwayApp to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

An example of a finished customer service resume that works
How to write a customer service resume that’ll fill up your interview diary
How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

Barista Resume
Bartender Resume
Server Resume
Waiter Resume
Receptionist Resume
Cashier Resume
Event Planner Resume
Flight Attendant Resume
Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them.

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives.

The following two resume formats also get our approval…

Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume.

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

Work Experience
Contact Information

To really make an impression, you can also add these optional sections:

Awards & Certification
Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them?

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview!

The contact information section on your resume must include:

Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
Phone Number – Check each number carefully
Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
Location – City+Country
Optional - relevant social media
Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences.

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary.

Got the skills, but can’t back it up with experience? Use a resume objective.

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

Position name
Company Name
Responsibilities & Achievements

Customer Service Representative

YXZ Convenience Store

03/2017 - 04/2021

Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
Worked at the customer information desk for 10+ hour shifts
Welcomed 1000+ customers during store opening event
Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects.

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer.

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants.

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date.

There’s no magic tricks with this section, just enter your education history in this format:

Degree Type & Major
University/School Name
Years Studied
GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

No problem. Just mention your education to date

Should I include my high school education?

It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

For a bartender role, your experiences always come first

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out.

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative.

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

Computer Skills
Mathematical Skills
Product Knowledge
Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

Personable and friendly
Endurance (long hours)
Conflict resolution
Time management
Team player
The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

Employee of the Year 2019 – XYZ Convenience
Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

The position you’re applying for
Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

Why you chose this specific establishment
What you know about the establishment’s culture
How your skills will be beneficial to the establishment
If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

Conclude the main points of your letter
Thank the hiring manager for their time and the opportunity
End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
Use an attention-grabbing resume summary or objective
In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Customer Service Representative Job Description

4 min read · Updated on September 02, 2021

In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume.

Customer service representative job description

Customer service representative duties:

Open and maintain customer accounts by recording account information

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail, or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Customer service representative requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Customer service representative skills & proficiencies:

Customer Service Skills

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Negotiation

Positive Attitude

Attention to Detail

People Oriented

Problem Solving

Organizational Skills

Adaptability

Ability to Work Under Pressure

Computer Skills

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Resume Tips

9 Must-Have Customer Service Skills for Resumes

13 min read

When we think of customer service skills, we tend to think of the skills required for any customer or client-facing position. However, they’re also necessary for any service-oriented functions that serve clients internal to an organization, like human resources, IT, and accounting. Therefore, in virtually any organization, there are numerous positions that require you to successfully highlight customer service skills on a resume to land the job.

In this post, we cover:

What is customer service?

Customer service is not only a skill but also a job or department within an organization. Customer service is generally considered a soft skill in and of itself and also includes several additional soft skills for success, as well as some hard skills, which will be discussed in more detail in the next sections.

A customer service position is one in which the individual interacts with customers or clients of an organization. They tend to exist within any type of business selling a product or service. Servers, baristas, call center representatives, receptionists, cashiers, and medical technicians are all required to serve customers in one way or another.

Some positions also serve clients internal to an organization. As previously mentioned, service-oriented departments, like human resources, IT, and accounting, typically have clients - often other departments - they support within the organization they work for. These types of positions require solid customer service skills similar to the customer service positions mentioned above.

Why are customer service skills important?

Customer service skills are those that support employees in providing optimal client-facing support in a friendly manner through communication and interpersonal interactions. Those with good customer skills skills are helpful in solving problems, providing information, and offering support for the myriad of questions consumers or clients might have.

There are several reasons why customer service skills are essential for success. For an organization that relies on the sale of products and services, customer service is the cornerstone of their success. Without it, profits are impacted. Internal to an organization, individuals with solid customer service skills support a positive work environment, employee morale, teamwork, effective collaboration, and more.

For positions like bartending and serving, the level of customer service skills each employee has directly impacts the amount of money they take home in the form of tips, as well as the company’s bottom line. These are just a few examples as to why customer service skills are in high demand.

The top 9 customer service skills

Here are nine in-demand customer service skills for your resume.

1. Communication

You don’t have any level of customer service if you don’t have communication. Verbal and written communication are essential to providing customer service - verbal communication through face-to-face, video, and phone conversations and written communication for messaging and email communications. It’s through communication that all other aspects of customer service – problem solving, conflict resolution, empathy, sharing knowledge, selling products and services, answering questions, and so on – can occur.

2. Active Listening

“I know you can hear me, but are you listening?” Hearing what someone is saying is different than truly listening to what someone is saying. Active listening allows you to read between the lines to get to the root of an issue, allows you to understand one’s challenges better, and provides you the opportunity to ask the right questions for further clarification. Those with superb active listening skills:

Pay attention to non-verbal cues when connecting in person

Make eye contact in situations that allow it

Listen without jumping to conclusions

Don’t interrupt the speaker

Ask questions

Remain focused on the speaker or conversation

Don’t jump ahead on what to say next

Avoid imposing opinions or judgments

Provide the right products and services for another’s needs

Paraphrase the information someone said back to them to show they’re listening and to confirm proper understanding

Empathy is necessary for someone to offer good customer service. Why? Because it allows you to put yourself in the other person’s shoes without imposing your opinions or judgments on the situation. When you have empathy for another person’s situation, it supports you in listening to them better, appreciating their struggles, and coming up with viable solutions for support and problem-solving specific to their needs.

4. Conflict Resolution

Though we often try to avoid it, conflict is inevitable. It’s difficult to get through a week without some level of conflict occurring between clients and service providers. We all have different opinions, objectives, and ways of doing things that aren’t always going to align. It’s also difficult to make everyone happen all of the time when serving customers. These factors are why effective conflict resolution is necessary for customer service. You need to be able to face the conflict and deal with it quickly and efficiently to ensure something that is seemingly minor doesn’t blow up into something bigger than it needs to be. Proper conflict resolution also supports collaboration, productivity, and employee morale within an organization.

5. Problem-Solving

When clients and customers come to you with problems, they want to know they’ll receive a solution. Effective problem-solving allows you to see the challenges, develop possible solutions, work together to choose a solution, and then implement the solution. The faster you can do this for someone, the more likely they are to walk away satisfied.

6. Product Knowledge

As the only hard skill to make this Top 9 list, product knowledge is necessary for high marks in customer service. Without sufficient product knowledge, it makes it difficult to serve consumers and clients when they come to you with questions or problems.

Those who sell products or services to consumers need to know the ins and outs of the products and services they sell. Likewise, those who provide services to clients internal to an organization need to know what they’re talking about and be clear on the services they’re offering and engaged in.

7. Time Management

When you're answering several phones, receiving questions from multiple people, having to circle back with people, solving problems, dealing with conflict, and then some, you better have some solid time management skills under your belt.

Time management skills mean you have the ability to prioritize the many items that come across your desk appropriately. You also have the ability to ensure things don’t fall through the cracks and meet deadlines while also managing stress more effectively. In a nutshell, it’s difficult to offer good customer service without time management skills to back you up.

8. Adaptability

With the many changing demands and fast-paced work environments we tend to navigate in today’s world, being agile and adaptable is important in virtually any role. In terms of customer service, when working with customers and clients, their needs are ever-changing, as can also be the case with the products and services a business offers. As such, you need to be able to adapt and adjust your communications, actions, and priorities to align with the changing demands of the company you work for and the consumers and clients you support.

9. Persuasion

The art of persuasion is a gift for some and a must for those in customer service roles. Persuasion allows you to make that sale, upsell, solve problems faster, and encourage a peaceful resolution to conflicts, to name a few of its benefits.

Additional customer service skills on a resume

The above list is just a starting point for the types of customer service skills found on a resume. Here's a breakdown of additional hard and soft skills to consider.

Soft customer service skills on a resume

Soft skills are tangible skills that tend to be acquired over time. They’re not easily measured, though they are vital for job success and highly valued by employers. Here are some additional customer service soft skills commonly found on resumes:

Attention to detail

Collaboration

Critical thinking

Decisiveness

Emotional intelligence

Negotiation skills

Organization

Works well under stress

Computer skills

Hard customer service skills on a resume

Hard skills are technical skills acquired through training, education, and certifications. Unlike soft skills, they are easily measured. Below are some additional customer service hard skills for resumes:

Data analysis

Language skills

Computer programs

Social media

Email marketing

Calendar management

How to highlight customer service skills on a resume

Now that you know some of the top customer service skills found on a resume, how can you best highlight them? We offer the following tips to help guide you. Make a list of your achievements

Think back to past work experiences and training. Make a list of all of your achievements, knowledge, and skills related to customer service. This will provide an excellent starting point as to what to include on your resume to showcase customer service.

Be specific and provide quantifiable data

For each position you list in your Work Experience section, you want to highlight and quantify your achievements that required customer service skills. Quantifying your results allows the hiring manager to better visualize your ability to succeed on the job. Below are two examples you might find in someone’s Work Experience section of their resume.

Customer service skills on a resume example #1

Analyzed monthly customer data reports to identify common customer complaints due to intake challenges, resulting in implementation of new customer intake process that led to a 10% increase in customer satisfactio n

The above example highlights the customer service skills of data analysis, creativity, and problem-solving.

Customer service skills on a resume example #2

Coordinated scheduling for 211 practices in 10 states to re-engage 300 inactive patients, resulting in a 20% increase in appointments for 4Q 2023

The above example highlights customer service skills of scheduling, organization, time management, and communication.

You can also use your resume summary to note your most significant customer service skills and achievements. To learn about how to write an effective summary to entice resume readers to learn more, refer to “ 30 Resume Summary Examples that Work in 2024 .”

Include certifications, training, and awards

If you have any training, certifications , or awards specific to customer service, include them on your resume. For training and certifications, you can either include these with your education section or in their own standalone sections.

For an award, if it’s related to your college years, you might include it with your education. Likewise, if it’s an award linked to one of your jobs, you can mention it in a bullet point for that job. Otherwise, you can create a standalone Awards section if you believe an award is important to include and it doesn’t fit into one of these categories.

Incorporate a skills or competencies list

Incorporating a Core Competencies section just below your resume summary can help to highlight sought-after customer service skills. Here, you can list any customer service skills you have that are necessary and relate to the job. For example:

Core Competencies

Pull keywords from the job description

As you consider which customer service skills to include on your resume, refer to the job description and highlight the skills and experience you have. From there, include those keywords throughout your resume. Keywords help you get past applicant tracking systems and get noticed by hiring managers.

How to develop customer service skills

Improving your customer service can help you land your next job and advance in your career. It’s possible to hone in on and develop your customer skills in several ways. Let’s take a look at a few of them.

Make a list of your current customer service skills that you feel you excel at and need to improve upon. Consider where you’ve received high marks, were rewarded, or knew you did a great job. What customer service skills were required? From there, make a list of areas for improvement. You can also prioritize the areas for improvement from what needs the most improvement to the least improvement. Additionally, take stock of what you believe is most important to focus on improving first, so you can begin to lay out a game plan for improvement.

Ask for feedback. One great way to develop your customer service skills is to ask others for feedback. You can ask customers directly about what they believe you do well and where you can improve. You can also ask managers and peers for their input. Finally, if your organization implements client and customer surveys, review them to gather input specific to your interactions.

Secure training to enhance or fill in gaps. Once you have your list of improvements and input from others mentioned in the first two bullet points in this section, you can begin to seek training and certifications to help you fill in gaps and enhance your current skill set. There are several free and low-cost options when you do an online search for “customer service training” and “customer service certifications.”

Practice empathy. Empathy can really help you elevate your customer service game. To practice empathy, allow yourself to become curious and get to know people, consider similarities and differences between you and others and appreciate those differences, and put yourself in another’s shoes. An empathetic person asks questions like, “I wonder what that experience is like for them?” or “I wonder what it’s like to be them at this moment?” In other words, instead of thinking about how the experience would be for you, focus on the other person’s experience and perspective.

Practice active listening. Active listening allows you to better engage, communicate, problem-solve, and much more. To practice active listening, build self-awareness to understand how well you currently listen and where you can improve. Pay attention to when you get distracted during conversations, so you can refocus your attention on the conversation. When you catch yourself preparing a reply before the other person has stopped speaking, again, focus your attention on the speaker and wait to form a rebuttal or response until after they're finished. In addition, practice paraphrasing what you think someone else said back to them to ensure you’re on the same page about the communication.

Use tools to remain calm under pressure. Oftentimes, when we get stressed, our customer service skills take a hit. Work to find activities that help you remain calm under pressure, like pausing and taking a moment to calm down or slowing your breathing down to calm your system. It’s also vital that you implement a good self-care routine to support yourself in minimizing stress, in general, which can also have a positive impact on your skills at work.

Customer service skills on your resume add value

Now you know which customer service skills on a resume are in high demand, as well as how to include them. With the above guidance, you’ll be able to craft a resume filled with customer service skills to help you get noticed by prospective employers and their hiring teams. You also have some great tips to help you hone your customer service skills to excel at your current and future jobs and advance your career! Does your resume effectively represent your customer service skills to land interviews? Why not submit it for a free resume review for expert input to find out?

Ronda Suder, Professional Writer

With a drive to foster safety and expand possibilities through writing, performing, and working with others, Ronda brings 25 years of combined experience in HR, recruiting, career advice, communications, mental and behavioral health, and storytelling to her work. She’s a certified career coach and holds a Master’s in Human Resources, a Master’s in Film and Media Production, and a Master’s in Counseling and Development. As a writer, she’s covered topics ranging from finance and rock mining to leadership and internet technology, with a passion for career advice and mental-health-related topics. When she’s not at her computer, Ronda enjoys connecting with others, personal growth and development, spending time with her beloved pooch, and entertainment through movies, television, acting, and other artistic endeavors. You can connect with Ronda on LinkedIn and through her website .

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Job Descriptions
Call Center and Customer Service Job Descriptions

Customer Service Representative Job Description

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

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Customer Service Representative Job Description Template

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

Customer Service Representative FAQs:

What is a customer service representative.

A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

What are the duties of a customer service representative?

Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. In the case of a sales customer service representative, customer service duties and responsibilities will include selling products and services to clients and processing payments.

Where can I find customer service representatives to hire?

Try looking at free job posting sites . Sites like Indeed, Glassdoor, and Monster are great for spreading the word about your job.

Can I customize the CSR job description?

When you advertise a customer service representative job, you should include details about the position of your company. Feel free to add your own customer service representative duties to our list or edit our customer service agent job description to include the qualities and skills you’d like in your next hire.

Where can I find interview questions for a customer service representative?

After you have created a CSR position description, take a look at our customer service representative interview questions .

Customer service representative interview questions, health care customer service representative job description, health care customer service representative interview questions, administrative assistant job description, administrative assistant interview questions, sales representative job description, sales representative interview questions.

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14 Customer Service Resume Examples for 2022 (2023)
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15 customer service resume examples and writing tips for 2023
14 Customer Service Resume Examples for 2023
FREE 7+ Sample Customer Service Representative Resume Templates in PDF

COMMENTS

21 Important Customer Service Skills (With Resume Example)
Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. In general, customer service skills rely heavily on problem-solving and communication.Customer service is often considered a "soft skill," including traits like active listening and reading both verbal and nonverbal cues. In this article, we discuss the definition of ...
Customer Service Job Description (Examples)
In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume. By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills , credentials, and work experience ...
31 Great Customer Service Skills (With Examples)
3. Stress Management. Between dealing with angry customers and fulfilling requests, working in customer service can get stressful. Being able to keep your cool and maintain excellent service despite high-pressure situations is a great customer service skill to have, and is key to success in most workplaces.
Customer Service Job Description for a Resume: Examples
Customer Service Manager Job Description for a Resume. Managed and developed a 20 person team of customer service representatives through coaching, training, mentoring, and career planning. Managed product availability, inventory levels, and identified holes in supply chain timelines.
9+ Customer Service Resume Examples (2024 Skills & Tips)
Problem-solving: You'll need quick thinking and problem-solving skills to assist customers and become popular with both customers and your bosses. Patience: Dealing with customers requires patience. If they're upset , it's part of your job to stay calm and professional while politely resolving their problem.
20+ Top Customer Service Skills + Resume Example
Adaptability. And more. See customer service skills resume examples and learn how to create a customer service skills list for a resume. Tools. Resume Builder Create a resume in 5 minutes. Get the job you want. ... Put them in your customer service resume job description and objective, too. According to our analysis of 133,000 resumes, ...
Customer Service Resume Examples & Skills for 2024
There's a simple formula to use when you're writing a resume summary or a resume introduction. It goes like this: Adjective + Job Title + Years of Experience + Achievements + Skills + What You Want to Do for the Employer. 7. Attach a Cover Letter to Your Customer Service Resume.
24 Customer Service Resume Examples for 2024
Customize your skills Many customer service jobs require similar skills, but that doesn't mean your skills should stay stale. Check the job description's qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive. Customize your job description bullet points
Customer Service Resume Examples For 2024 (20+ Skills & Templates)
2 Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles. 3 Include relevant experience: Focus on your customer service experience and include specific details about ...
Customer Service Skills to Include on a Resume
Highlighting customer service resume skills. When applying to customer service jobs, there are a wide variety of skills you can include on your resume to show that you are the right fit for the job. If you are interested in this kind of role, make it your goal to improve these skills. This way, you can honestly show employers what value you can ...
Customer Service Skills for a Resume [W/ Full List & Examples]
Know your customers #5. Know the product/service #6. Be empathetic #7. Personalize your customer service 3 Customer Service Representative Resume Examples #1. Customer Service Representative Resume Example #2. Cashier Resume Example #3. Sales Executive Resume Example Key Takeaways.
Key Customer Service Skills to Feature on Your Resume
Learn more: How to Feature and Format Key Skills on Your Resume. 1. Communication. Effective communication is essential to resolving a customer's questions or issues while representing the company in a good light. It's important that you speak and write clearly, providing useful and helpful responses.
Customer Service Skills and Resume Examples You Need to See
Achievements and responsibilities: Use bullet points to list your accomplishments and duties. Try to include numbers and metrics. Here's an example of what a customer service resume work experience entry should look like: Your work experience section is another great place to use keywords found in the job description.
Customer Service Representative Resume Examples and Template ...
A Customer Service Representative interacts with customers, whether it's by answering questions or providing information about products and services. Learning how to showcase your unique job description on your resume can help distinguish you from other candidates. Consider using resume samples, such as the one below, to help you create a document that best highlights your qualifications.
Customer Service Resume [2024]
A resume objective is a 2-4 sentence snapshot of your goals and aspirations. Customer Service Resume Objective Example. Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar.
23 Key Customer Service Skills for Your Resume & Career
2. Adaptability. Adaptability is one of the key soft skills in customer service. Being able to quickly adapt to unexpected circumstances, grade your language to match the speaker, learn about new products or services, and accurately respond to customers' needs can be difficult, but it's one of the elements of the job.
Customer Service Job Description (Examples)
In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume. By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills , credentials, and work experience ...
10 Customer Service Skills You Need on Your Resume in 2024
How to highlight customer service skills in a job interview. Congratulations! You've landed an interview. Now you need to talk about the customer service skills you listed on your resume. Here are six ways to discuss your customer service skills in a job interview: 1) Emphasize your people skills. Customer service is about interacting with ...
A Customer Service Job Description for a Resume
Here are some examples of customer service duties you can include in your resume: Taking inbound calls. Customer data entry. Managing customer accounts. Inputting sensitive customer information. Software troubleshooting. Communicating with customers through social media. Documenting customer complaints.
9 Must-Have Customer Service Skills for Resumes
The top 9 customer service skills. Here are nine in-demand customer service skills for your resume. 1. Communication. You don't have any level of customer service if you don't have communication. Verbal and written communication are essential to providing customer service - verbal communication through face-to-face, video, and phone ...
Customer Service Representative Resume Examples and Templates for 2024
Profile. A Customer Service Representative with four years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction. 2. Add your customer service representative experience with compelling examples.
Customer Service Representative job description
This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Modify this customer service job description with the key duties and responsibilities for your CSR role. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact ...
Customer Service Representative Job Description
Learn about the key requirements, duties, responsibilities, and skills that should be in a customer service representative job description. By Paul Peters , Updated Apr 12, 2022 Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
How to Include Your Previous Customer Service Duties on a Resume
Here are several steps to keep in mind when writing customer service duties on your resume: 1. Study the job posting. Before you write your resume, you should first study the job posting for the position you're applying for. Take note of the duties and responsibilities for the position and jot down any you have experience doing.
Esthetician Resume Sample, Job Description & Writing Guide for 2024
Esthetician Resume Sample, Job Description & Writing Guide for 2024. 13 March 2024. Your excellent customer service skills create easy rapport with clients. And your incredible knowledge of skincare products makes it easy for them to achieve their skincare goals. It's little wonder your client retention rate is impressive, and referrals ...

Customer Service Representative Job Description

Customer service representative job description

Customer service representative duties:

Customer service representative requirements:

Customer service representative skills & proficiencies:

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4 Tips to Improve Your Customer Service Resume Today

Tip 1: Confidently choose your customer service skills

Let’s say you run across a customer service job description requesting bilingual support like this:

Now, it’s time to tailor your skills section to the job description, which could look like this:

The following skills would be great additions to other customer service positions:

Tip 2: Format your resume for the ATS and recruiters

Further suggestions for keeping your resume easy to read:

Objective or summary for your customer service resume?

Tip 3: Leverage metrics on your customer service resume

Some customer service metrics to add to your resume include:

Tip 4: Customize your customer service resume for the job

Check the following list for advice on how to customize sections of your resume:

Customer service resume

Customer service rep resume

Customer service manager resume

Entry-level customer service resume

Retail customer service resume

Customer success manager resume

Bilingual customer support resume

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The Best Customer Service Skills To Include On Your Resume

1. Leverage The 20 Best Customer Service Keywords

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

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Customer Service Resume Example #1: A Traditional Background

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Key Takeaways To Wrap Up Your Job-Winning Customer Service Resume

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