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Resume Now Review

Resume Now is an innovative builder that helps you write a professional-looking resume to land you your dream job. With efficient tools, informative resources, and expert advice, the platform simplifies the writing process of resumes customized for each job you apply to.

In our Resume Now review, you’ll find everything about its services, features, pricing, and competition. We’ll outline whether this resume builder can deliver on its promise.

Pros & Cons

Pricing Plans

Custom resume writing plans.

*for students who don’t have any work experience

Professional Plan

*for professionals, military people, and tradespeople

Executive Plan

*for executives, managers, and vice presidents

Cover Letter

*it’s designed to suit all career levels

Resume Now Subscriptions

14-day access.

* all premium features available * automatically renews to a monthly subscription of $9.85

 $10.45/month

* all premium features available

*2% discount if paid upfront *all premium features available

About the Company

Resume Now states it has been “helping people get jobs since 2005” . The company was founded with one goal — to assist people in landing an interview for their dream job in less time.

From text examples and tips to useful tools for crafting a resume and cover letter, Resume Now has been the top choice of over 10 million job seekers. Thanks to its easy-to-use features, it takes the guesswork out of the process and makes it streamlined.

Features & Materials

The research for our Resume Now review showed that the platform is very intuitive and easy to use. To start the resume creation process, you first need to choose a template. Then, you’ll be redirected to the editor and decide whether to build a document from scratch or transfer an old one into a new template.

Resume Now Templates

Resume Now has an impressive selection of over 60 free and premium templates. From traditional to modern style, all designs are eye-catching and crafted specifically to highlight your top achievements, skills, and qualifications. Throughout our Resume Now review, we’ll analyze all templates.

The clean and simple popular templates are suitable for any job. You can also find options designed specifically for positions in traditional fields like law and medicine. Then, the few modern templates are more suited for the technology sector. Finally, you can find several unique designs, a mix of professional and elegant.

Resume Now Builder

When you choose a template, you’ll have to provide personal information like name, address, email address, and phone number. Then you’ll be prompted to create an account. You can use your Google or Facebook account for convenience.

Once you complete the Resume Now sign-in process, you can add in your experience section. First, you need to provide essential information like job title, employer, city, and duration. Then, you can write more about what you did in your job posts.

You can also add some of the dozens of ready-to-use phrases or write your own description. Upon closer analysis of our Resume Now account review, we saw that the phrases are excellent. What’s more, only a small portion of them requires you to edit the fields highlighted in red.

Once you click “Continue,” you’ll get a summary of the information you’ve entered. You can edit or delete it, add a new experience, or continue to step three. You’ll have to detail your education, including the name and location of the school, degree, study field, and graduation date.

Next, Resume Now recommends the skills that match your job title, and you can select which describes you best. The system automatically pulls out four top skills and asks you whether you like to keep them or add your own. User statements in Resume Now reviews praise that as a very nice touch.

Resume Now Summary and Additional Sections

Resume Now gives you a few professionally-written summaries so you can choose the one that best describes your goals. Before finalizing your resume, you can choose to include the following additional sections:

• Accomplishments
• Activities and honors
• Websites, portfolios, and profiles
• Certifications
• Additional Information

You can also add and name custom sections.

Resume Now Editor

Before saving or downloading your resume, you can see an overview. Resume Now offers a built-in spell-check tool that’s quite intuitive. You can also see a summary of all sections you’ve included and still opt to add a new one if you’ve missed something.

During the research for our Resume Now review, we learned that you could change your template, adjust the formatting, and change the color until you’re satisfied with your resume’s final look, even after writing your resume.

Resume Now Cover Letter Builder

The Resume Now cover letter builder is intuitive and easy to use. The tool guides you throughout the process and explains each section so you know what to include and highlight. 

You’ll have to add details about your desired job position and employer, years of relevant experience, skills, and more. You get a few ready-made text sections for the opener, body, possible employment gaps, and closer. You can edit the information and the template as you go. 

Resume Review Service

More than one review for Resume Now points out that if you aren’t sure if your resume or cover letter is well-crafted, you can get expert help. The expert reviewer will check the grammar, spelling, and formatting, highlight your most marketable skills, help you effectively present yourself, and stand out from the competition.

This service aims to improve your existing resume. You can get experts to polish your resume and optimize it with industry-specific keywords and relevant bullet points to showcase your job history and skills more compellingly to impress hiring managers. You’ll get your resume tuned up within three days.

Resume Now review service is priced at $29.95. However, despite the excellent quality of the analysts’ work, some platforms offer a resume review for free. Comparing Resume Now with its alternatives, we can say the service is pricey.

Professional Writing Services

Besides offering an excellent resume builder, Resume Now provides professional writing services. You’ll be working with certified professional resume writers who will craft your resume in a way that showcases your values and strengths best.

Reviews of the Resume Now writing service state that the process is straightforward. You’ll need to input some basic information for your writer. Optionally, you can request a phone consultation.

The service aims to highlight your most marketable skills for the position in question. It considers the current job market, key qualifications, trends and growth factors, employment openings on a local and national level, and your value proposition.

Resume and Cover Letter Samples

Resume Now offers free resume and cover letter samples if you’re missing some inspiration. They’re sorted by job title and experience level, so you can easily learn how to organize everything in your document and what information to provide.

Resume Now Jobs

Many Resume Now reviews mention the variety of its great job base. You can easily search for a job by job title or keyword and location. The platform has advanced filters that allow you to look for specific vacancies or companies.

The feature that enables you to match jobs to your resume is very convenient. It automatically filters the jobs and shows those that match your experience best.

Resume Now Price for Writing Services

Resume Now offers four pricing options for custom resume writing. Some alternatives provide a broader range of field-specific resume writing options—military-to-civilian, tech, career change resumes, and more. However, Resume Now has excellent service with fair pricing. 

• Entry Plan — It costs $99, and it caters to students who don’t have any work experience. The writers make sure to highlight your growth potential, quality, and relevant activities.
• Professional Plan — Coming at $199, this writing service aims to help professionals, military people, and tradespeople score an interview with a well-polished resume. For our Resume Now review, we confirmed that the content focuses on showcasing result-oriented experience, career progression, and accomplishments.
• Executive Plan — It costs $299, and executives, managers, and vice presidents can benefit from this writing service plan. Writers will emphasize your leadership and management capabilities, expertise, and innovative thinking.
• Cover Letter — The service is available for $60 and is designed to suit all career levels. The writers can make you stand out from the competition by highlighting your most relevant qualification, skills, and experience.

Resume Builder Pricing

The platform allows you to build and download your resume in.txt format for free. However, to save it in a PDF format or Word or print it, you’ll have to choose one of the available Resume Now subscription options:

• 14-day Access — It costs $2.85, and you get all premium features for the trial duration. Afterward, it automatically renews to a monthly subscription of $9.85.
• Monthly Subscription — It’s $10.45 and comes with all premium features.
• Annual Subscription   — If you pay $125.40 upfront for a yearly subscription, you’ll get a 2% discount and all premium features.

You can end the subscription at any time by submitting a Resume Now cancellation notice before the last day of the paid period by email, chat, or call.

Furthermore, all pricing plans include access to all professional designs, unlimited download, print, or email options in multiple formats, a free mobile app, and the cover letter builder.

Resume Now Refund Policy

Resume Now allows you to cancel your subscription at any time. That said, you’ll only get a refund if the cancellation of services is requested before the 14-day trial expires.

You should contact the customer department or access the online cancel page through your account settings to submit a cancellation request. Once the cancellation is processed, the company will send a confirmation email.

Considering the several Resume Now reviews reporting cancellation issues, we advise you to call customer service for assistance.

Customer Support

Resume Now offers phone, live chat, and email support. Phone support is available Monday through Friday from 8 am to 8 pm. On Saturdays, you can reach them between 8 am and 5 pm and from 10 am to 6 pm on Sundays.

Users share that upon calling the Resume Now phone number, they received a prompt answer. The agents are very polite and knowledgeable, providing clear explanations of the service features and valuable information on how to benefit from Resume Now in the long run.

Reaching out via live chat and email is also a pleasant experience. Agents respond to email inquiries within a day and almost immediately via live chat. However, keep in mind that the live chat works on schedule, so you might have to wait for an answer.

Online Ratings and Reviews on Resume Now

Resume Now has stellar online ratings. On Trustpilot, it has 4.6 stars from more than 6,675 reviews. 89% of users rated the service with five or four stars, whereas only 6% considered the service poor or bad.

On Sitejabber, the company has 4.46 stars from more than 3,580 reviews. What’s more, 40% of the ratings from the last 12 months are positive.

Reviews of Resume Now mostly praise the customer support reps. Almost all users thank them by name, highlighting the level of personalized service and care they received.

The agents provide real value by explaining the platform’s services and guiding them in the right direction. Furthermore, users share that the entire resume-building process is effortless and the templates offered are aesthetically pleasing and professional-looking.

Resume Now complaints are rare and mostly refer to payment and refund issues. A few users reported they were charged even after canceling. However, in most cases, they were able to resolve the issue after contacting the support team.

We’ve also noticed that the company takes time to answer all positive and negative online reviews.

Resume Now Pros and Cons

• Superb Resume Now customer service
• Over 40 free professional-looking templates
• Easy-to-use intuitive builder
• Ample customization of formatting, style, color, and more
• Built-in job search tool
• Pricing plans suiting everyone’s needs
• Pricey monthly subscription considering the top free resume builder alternatives
• The live chat works on schedule

Alternatives to Resume Now

Resumewriter.

ResumeWriter offers a wider range of specialized packages and has a longer history. It’s a better-known service but costs about $50 to $100 more per plan, with no monthly subscription options. 

The primary advantage of ResumeWriter is that it also offers professional LinkedIn packages. Learn more by reading our ResumeWriter review . 

Zety Review

Zety offers a cost-effective, simple option for those who want to update their CV. At just $5.95 per month, it’s not as feature-rich, but there are several templates from which to draw. Read more in our Zety Review. 

Resume Now Review — The Final Verdict

Resume Now is a great resume builder with a diverse selection of templates that fit the needs of entry-level job seekers and executives. Thanks to its intuitive editor, you can make a professional-looking resume in just 15 minutes.

What’s more, you can quickly craft a cover letter, too. One potential downside is the confusing “free service” — actually, you can only build your resume or cover letter for no charge, and then you’ll have to pay to access and use it.

The company also offers professional writing services. Although they’re a bit pricey, users, especially those looking for senior-level jobs or changing careers, will find them to be worth it.

Frequently Asked Questions

Resume Now is a legit resume builder that can help you craft a well-looking resume and cover letter to impress the hiring managers. The company offers a free resume and cover letter builder but states that you’ll have to pay to access, download, or use the documents. Some users find this practice misleading and complain about being charged a monthly fee. That can happen if you don’t read the subscription terms where the company states the trial plan will automatically renew after the end of the period.

You can request Resume Now to delete your account by logging into your profile. You should go to your setting and click on the “Resumes” or “Letters” tabs. Additionally, you can deactivate or delete your account through the “Overview” tab under “My Settings” on your account. Once you delete the account, your resume and profile won’t be visible to other users.

You can cancel your subscription at any time. Make sure to do so before the next billing cycle; otherwise, you won’t get a refund. Also, you can cancel your subscription before the trial period ends and get a full refund. To do so, you should contact the customer support department or do it by yourself through the cancelation page. You’ll need to log in and access your account’s settings.

Resume Now is marketed as a free resume builder. The company allows you to create your resume and cover letter for free, however, to access, download, or print your documents; you’ll have to pay a fee. Resume Now offers 14-day or monthly access at a discounted price and a monthly and yearly subscription. As mentioned previously in this Resume Now review, the only format you can download for free is TXT.

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Phone Representative Resume Examples

If you are looking to break into the customer service field and need to write a resume that will help you stand out, you’ve come to the right place. Writing an effective resume for a phone representative position is not as difficult you might think. In this guide, we’ll give you tips and examples to help you craft an outstanding resume that will help you land the job you want.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Phone Representative

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Hardworking and dedicated Phone Representative with 6+ years of experience in a call center environment. Possessing exceptional communication skills, problem- solving ability, and a customer- focused attitude. Highly knowledgeable in customer service procedures and industry standards, with a demonstrated track record of successfully resolving customer complaints and inquiries in a timely manner. Works effectively both independently and as part of a team to achieve customer service goals.

Core Skills :

• Exceptional interpersonal and communication skills
• Superior customer service skills
• Excellent problem- solving abilities
• Knowledge of industry standards and customer service procedures
• Proficiency in using a range of computer software and phone systems
• Ability to work well independently and as part of a team
• Ability to handle high- stress situations
• Flexible, organized, and dependable

Professional Experience : Phone Representative, XYZ Call Center, Little Rock, AR June 2017 – Present

• Respond to customer inquiries via phone, chat, or email
• Handle customer complaints and inquiries in a professional manner
• Utilize computer software and phone systems to accurately record customer data
• Provide customers with accurate information about products and services
• Resolve customer issues quickly and efficiently
• Update customer profiles in the system

Phone Representative, ABC Call Center, Chicago, IL October 2014 – June 2017

• Received and responded to both inbound and outbound customer calls
• Provided customers with accurate information regarding products and services
• Utilized computer systems to record customer data and track orders
• Handled customer complaints in a professional manner
• Provided customers with effective solutions to their issues
• Assisted customers in finding the best products and services to meet their needs

Education : Bachelor of Science in Business Administration, University of Illinois, Chicago, IL, 2014

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Phone Representative Resume with No Experience

• Highly motivated and customer- focused individual seeking to utilize skills and knowledge to become an effective phone representative.
• Possesses excellent communication and interpersonal skills, passionate about providing excellent customer service, and looking to develop a career in the customer service industry.
• Dedicated and reliable
• Excellent communication skills, both verbal and written
• Ability to work effectively in a fast- paced environment
• Good problem- solving skills
• Proficient in Microsoft Office Suite

Responsibilities

• Answer customer inquiries in a courteous and professional manner
• Provide accurate information to customers
• Process customer orders and handle payment transactions
• Follow up with customers to ensure satisfaction with services
• Troubleshoot and resolve customer complaints
• Document customer interactions in detail

Experience 0 Years

Level Junior

Education Bachelor’s

Phone Representative Resume with 2 Years of Experience

Motivated and customer service- oriented Phone Representative with 2 years of experience providing quality customer service to clients. Experienced in resolving customer inquiries, providing accurate information, and managing customer relationships. Proven ability to handle multiple tasks and prioritize effectively. Skilled in problem- solving and maintaining a positive attitude in fast- paced environments.

• Excellent customer service and communication skills
• Ability to handle multiple tasks and prioritize effectively
• Proven problem- solving skills
• Proficient using phone systems, CRM systems, and other computer programs
• Knowledge in customer service principles and practices

Responsibilities :

• Answered incoming calls from customers and responded to inquiries
• Assisted customers with product and service inquiries and complaints
• Processed incoming and outgoing orders and payments
• Communicated with customers to verify and confirm orders
• Managed customer accounts and updated customer information in the system
• Researched customer requests and provided accurate information
• Followed up with customers to ensure satisfaction with products and services

Experience 2+ Years

Phone Representative Resume with 5 Years of Experience

I am an experienced Phone Representative with 5 years of experience in customer service. I am a great communicator, able to build rapport with customers quickly and handle difficult conversations gracefully. I am organized, detail- oriented and able to multitask easily. I am experienced in troubleshooting and resolving customer complaints quickly. I am able to work independently and collaboratively in a team environment.

• Excellent communication and customer service skills
• Proficient in phone systems and software
• Strong problem- solving skills
• Able to multitask and prioritize
• Ability to work independently and collaboratively
• Proficient in MS Office Suite
• Provide customer service for incoming calls
• Troubleshoot customer complaints and inquiries
• Identify customer needs and provide solutions
• Interact with customers to provide information in response to inquiries
• Transfer calls to appropriate personnel
• Document customer interactions and transactions
• Follow up with customers to ensure satisfaction
• Maintain customer confidentiality and security

Experience 5+ Years

Level Senior

Phone Representative Resume with 7 Years of Experience

An accomplished and well- versed Phone Representative with over 7 years of experience providing exemplary customer service to a wide range of clients. Skilled in conflict resolution, problem- solving, and highly organized. Possesses a strong ability to multitask and build customer loyalty. Able to maintain a positive customer experience while providing customer solutions.

• Outstanding communication skills
• Exceptional customer service
• Strong organizational abilities
• Conflict resolution
• Problem- solving
• Multitasking
• Building customer loyalty
• Answering calls and responding to customer inquiries in a timely manner
• Providing customers with accurate information regarding products and services
• Investigating and resolving customer complaints
• Monitoring customer feedback and providing solutions to improve customer satisfaction
• Maintaining customer records and updating customer information
• Promoting products and services to customers
• Handling escalated customer issues and providing customer solutions

Experience 7+ Years

Phone Representative Resume with 10 Years of Experience

A hardworking and results- oriented professional, I have 10 years of experience as a Phone Representative in customer service. I am adept at problem solving, taking initiative, and delivering exceptional customer service by providing accurate information to customers. My attention to detail, strong organizational and multitasking skills, and ability to handle complex customer issues with a professional demeanor have been instrumental in building customer loyalty and trust.

• Strong customer service and problem- solving skills
• Proficient in MS Office Suite and CRM systems
• Excellent communication, interpersonal and organizational skills
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Responded to a large volume of phone calls from customers in a timely and professional manner
• Provided accurate information regarding products, services, and policies
• Resolved customer complaints and inquiries in an efficient and courteous manner
• Assisted with the development and implementation of new processes and procedures
• Maintained customer records and updated customer accounts in the CRM system
• Monitored customer service standards and recommended improvements when necessary
• Assisted customers with account setup, billing inquiries, and other customer service issues.

Experience 10+ Years

Level Senior Manager

Education Master’s

Phone Representative Resume with 15 Years of Experience

A results- focused and experienced phone representative with an extensive background of 15 years in customer service and sales. Demonstrated success in resolving customer issues quickly and efficiently in a high- volume environment. A natural communicator with excellent problem solving and telephone etiquette skills. Proven track record of successfully driving customer loyalty and satisfaction.

• Strong customer service and sales background
• Excellent communication and problem solving skills
• Ability to multitask and prioritize
• Proficient in data entry and computer software programs
• Experience in customer retention and loyalty
• Detail- oriented with a focus on accuracy
• Able to work quickly while maintaining quality
• Provide customer service and sales support to clients over the phone
• Develop and maintain relationships with customers
• Troubleshoot customer issues and ensure resolution in a timely manner
• Identify customer needs and make appropriate product/service recommendations
• Keep up to date on product/service changes and ensure customers are informed
• Follow up with customers to ensure satisfactory resolution of issues
• Maintain accurate customer records and data entry in company system

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Phone Representative resume?

A Phone Representative resume should include a few key elements that demonstrate an applicant’s experience and qualifications. Here is a list of what should be included:

• Contact Information: Be sure to include your full name, phone number, email address, and mailing address.
• Work Experience: List all of your previous jobs as a Phone Representative with details about your duties and accomplishments.
• Skills & Qualifications: Include any specialized skills and qualifications that you have that are relevant to the job.
• Education: List any degrees, certifications, or courses that are related to the position.
• Additional Information: List any additional information that could be relevant, such as language fluency, computer proficiency, and any awards or recognition that you have received.

In addition to these basics, it is important to make sure that your resume is well-written, accurate, and error-free. Your resume should clearly demonstrate why you are the right person for the job and why you should be considered over other applicants. Finally, be sure to include a professional summary at the top of your resume that summarizes your most important skills and qualifications.

What is a good summary for a Phone Representative resume?

A phone representative must demonstrate excellent communication and customer service skills, as well as a knowledge of the company’s products and services. A good summary for a phone representative resume should emphasize the applicant’s customer service experience, their expertise in problem-solving, and their ability to provide quality customer service. The summary should also highlight any other relevant experience, such as prior customer service positions or certifications. Additionally, the summary should show the applicant’s enthusiasm for customer service and their commitment to quality customer experiences. With clear, concise language and an emphasis on customer service skills, a phone representative resume summary can help applicants stand out from the competition.

What is a good objective for a Phone Representative resume?

Applying for a job as a Phone Representative can be an excellent way to make use of communication and customer service skills in a professional setting. When creating a resume for this position, it is important to include a clear and concise objective that outlines the unique skills and qualifications you bring to the company. To help you craft an effective objective statement, here are a few tips and examples:

• Focus on your core skills: A good objective for a Phone Representative Resume should focus on the most essential skills that you bring to the role. These skills should include communication, customer service, problem-solving, and organizational skills.
• Highlight your experience: If you have experience as a Phone Representative or in a similar customer service role, make sure to highlight it in your objective. Include relevant details such as years of experience, types of customers you’ve interacted with, and any additional responsibilities you’ve had in the past.
• Emphasize your commitment: When crafting your objective, make sure to emphasize your commitment to the role and to the company. Let employers know that you are eager to provide excellent customer service, resolve customer issues quickly and efficiently, and develop positive relationships with colleagues.

Example Objectives:

• Seeking a Phone Representative position at ABC Company where my excellent communication and customer service skills can be utilized to provide top-notch customer care.
• Experienced Phone Representative with five years of experience in customer service looking to join XYZ Company in a role that will benefit from my problem-solving skills and commitment to customer satisfaction.
• Reliable and personable Phone Representative with a proven track record of developing positive customer relationships. Seeking to join ABC Company in a role where I can use my organizational skills to maintain effective customer service systems.

How do you list Phone Representative skills on a resume?

A phone representative is someone who provides customer service and support to customers over the phone. Working as a phone representative requires strong communication and interpersonal skills as well as the ability to think critically and troubleshoot. Listing phone representative skills on a resume will help a potential employer get a better understanding of your qualifications. Here are some skills to include:

• Ability to remain professional and polite under pressure
• Ability to multitask, prioritize, and manage time efficiently
• Excellent problem-solving and conflict resolution skills
• Ability to collect and enter accurate customer information
• Proficiency in using computer programs and telephone systems
• Experience with data entry and record keeping
• Ability to follow instructions and adhere to company procedures
• Knowledge of company products and services
• Excellent listening skills and the ability to provide clear instructions

What skills should I put on my resume for Phone Representative?

One of the most important skills for a phone representative is communication. Employers look for phone representatives who have strong verbal and written communication skills. This includes the ability to listen to and understand customer inquiries, as well as the ability to speak clearly and accurately. When preparing your resume, you should emphasize these skills, as well as any additional communication skills you have, such as experience in customer service, public speaking, or call center support.

In addition to communication skills, you should also focus on customer service when creating your resume. Phone reps need to be able to empathize with customers and provide them with solutions to their issues. Demonstrate your customer service skills by including any experience or knowledge you have in areas such as problem-solving, product knowledge, or dispute resolution.

Other skills that can help you stand out when applying for a phone representative position include:

• Knowledge of relevant computer programs (e.g. CRM systems, databases, etc.)
• Ability to remain calm and professional in challenging customer service scenarios
• Excellent organizational and multitasking abilities
• Ability to stay organized and meet deadlines
• High level of accuracy and attention to detail

By including these skills on your resume, you can demonstrate your value and show potential employers that you are the right person for the job.

Key takeaways for an Phone Representative resume

For phone representatives, their resumes need to be designed to effectively showcase their customer service skills and experience. This can help them stand out from other job candidates and give recruiters a better picture of their abilities. Here are some key takeaways for building an effective phone representative resume:

• Showcase your customer service skills: Employers are looking for phone representatives who can provide excellent customer service. Make sure to highlight your customer service experience in your resume, such as problem-solving skills, communication skills, and listening skills.
• Include relevant experience and certifications: Include any relevant experience you have in customer service and phone support. This can demonstrate your knowledge and expertise in the field. Additionally, if you have any certifications related to customer service, make sure to include them in your resume.
• Use keywords: Make sure to use relevant keywords and buzzwords in your resume. This can help employers quickly identify your skills and experience, as well as ensure your resume is picked up by resume scanning software.
• Highlight your achievements: Don’t forget to include any notable achievements you’ve made in the customer service field. This can include any awards or recognition you’ve received for your customer service efforts.

By following these key takeaways, you’re sure to create an effective phone representative resume that catches the eye of employers and helps you stand out from other job candidates.

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26 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!