Network Support Engineer Resume Examples

Writing a resume as a Network Support Engineer can be a difficult task. As a Network Support Engineer, you are responsible for troubleshooting, maintaining and administering computer networks. Your resume should be crafted to highlight your expertise in network engineering, network security, network setup and maintenance, and system troubleshooting. This guide will provide you with tips and advice on how to write a Network Support Engineer resume that stands out and will help you land your dream job. Examples of resumes for Network Support Engineers will be included to help you get started and guide you in the right direction.

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Network Support Engineer

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced Network Support Engineer with over 5 years of experience in designing, implementing, and troubleshooting networks. I have excellent interpersonal and communication skills, and I am highly organized. I specialize in both hardware and software network solutions and I am well- versed in a variety of operating systems and platforms. I have a proven track record of providing economical and efficient solutions to a range of clients.

Core Skills :

Network Design
Network Troubleshooting
Network Security
Network Maintenance
Installation and Configuration
Hardware and Software Solutions
Microsoft Windows
Networking Protocols
Active Directory
Cisco Devices

Professional Experience :

Network Support Engineer, ABC Solutions Ltd.– Dec 2017 – Present

Developed and implemented an efficient network infrastructure for a range of clients
Provided technical support and troubleshooting to clients regarding network issues
Installed and configured routers, switches, and other network devices
Maintained and monitored network performance
Resolved hardware and software issues on a timely basis
Performed security audits and made necessary modifications

Network Technician, XYZ Solutions – May 2014 – Nov 2017

Installed, configured and maintained hardware and software for networks
Troubleshot and resolved network problems in a timely manner
Performed regular maintenance tasks on network devices
Monitored network performance and security
Provided technical support to clients

Education :

Bachelor of Science in Computer Engineering, University of California – 2011 – 2014

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Network Support Engineer Resume with No Experience

Recent college graduate with a degree in Computer Science and Information Technology, eager to enter the networking field and help maintain and secure networks for businesses and organizations. Highly organized, detail- oriented, and able to learn quickly.

Network engineering and troubleshooting
Network design and implementation
Network security and compliance
TCP/IP and OSI network architecture
Network protocols (FTP, HTTP, POP etc.)
Windows and Linux server administration
Network monitoring tools
System administration
Networking hardware and software
Computer and network maintenance

Responsibilities

Installing, configuring and troubleshooting network hardware and software
Monitoring system performance and troubleshooting any issues
Implementing and maintaining network security measures
Developing and testing network backup and recovery procedures
Keeping up to date with the latest network technologies
Assisting other team members in resolving network issues
Documenting network setup and maintenance activities

Experience 0 Years

Level Junior

Education Bachelor’s

Network Support Engineer Resume with 2 Years of Experience

Dynamic and driven Network Support Engineer with 2 years of professional experience in providing excellent technical support to customers and colleagues. Highly knowledgeable in desktop and network troubleshooting. A team player with strong interpersonal and communication skills and an ability to work in a fast- paced environment.

Network administration, installation, and maintenance
Network security implementation
Network troubleshooting, diagnostics, and maintenance
LAN/WAN integration
Firewall management
Cloud computing
System scripting and automation
Network performance tuning
Strong problem- solving and analytical skills

Responsibilities :

Responsible for the installation, configuration, and maintenance of network systems and components
Performed network troubleshooting and diagnostics for optimal system performance
Analyzed and identified potential network issues before they occurred
Monitored network performance and implemented performance tuning
Developed and implemented effective security policies and procedures
Demonstrated excellent customer service skills in responding to customer inquiries
Implemented and managed LAN/WAN integration for an efficient network system
Created scripts for automation of daily network tasks and processes

Experience 2+ Years

Network Support Engineer Resume with 5 Years of Experience

I am an experienced network support engineer with over five years of industry experience. I have successfully provided technical support for a wide variety of network- related tasks and am highly knowledgeable about networking protocols, configuration, and troubleshooting. I have expertise in managing and monitoring active networks and have experience providing technical support for both hardware and software. I am highly motivated and have the ability to work independently or as part of a team.

Network protocols, configuration, and troubleshooting
Network monitoring and management
Technical support for hardware and software
Independent and team- oriented work
Effective communication
Managing and monitoring active networks
Configuring LAN and WAN networks
Troubleshooting network issues and resolving technical problems
Installing, upgrading, and configuring network hardware and software
Establishing network connections and configuring user settings
Monitoring server performance and providing technical support
Identifying security threats and taking preventive measures

Experience 5+ Years

Level Senior

Network Support Engineer Resume with 7 Years of Experience

Highly experienced Network Support Engineer with 7 years of professional experience in the information technology sector. Excellent knowledge in configuring and troubleshooting multiple networks, installing and supporting desktop and server operating systems, as well as managing software and hardware. Skilled in establishing and maintaining network security protocols and helping customers in resolving network- related problems.

Network Configuration
Desktop and Server Operating Systems
Software and Hardware Management
Network Security Protocols
Customer Support
System Maintenance
Location- based Networking
Problem Solving
Configuring and maintaining local area networks (LANs), wide area networks (WANs), and wireless networks.
Installing, configuring, and troubleshooting desktop and server operating systems.
Managing and monitoring software and hardware.
Configuring and maintaining network security protocols.
Providing customer support and resolving network- related problems.
Performing regular maintenance on the systems, including patching, upgrading, and monitoring.
Planning and implementing location- based networking solutions.
Diagnosing and resolving technical issues in a timely manner.
Analyzing and identifying system issues, and providing solutions.

Experience 7+ Years

Network Support Engineer Resume with 10 Years of Experience

I am an experienced and highly motivated Network Support Engineer with 10 years of experience in troubleshooting, diagnosing and resolving technical issues related to networking hardware, software, cabling and other system components. I have experience in configuring and maintaining LAN/WAN/VLAN networks, administering network security and resolving network performance issues. My expertise includes working with routers, switches, firewalls and wireless networks. My problem solving skills and ability to provide end- user technical support have earned me the trust and respect of my colleagues and clients.

Network Troubleshooting and Diagnostic
Network Configuration and Maintenance
Network Security Administration
Routers, Switches, Firewalls and Wireless Networks
Network Performance Evaluation and Optimization
LAN/WAN/VLAN Configuration and Troubleshooting
Virtualization Platforms
End- User Technical Support
Analyze and troubleshoot complex network issues
Configure and maintain LAN/WAN/VLAN networks
Monitor and optimize networks, identify and mitigate performance issues
Administer network security, implement security policies and monitor security alerts
Configure routers, switches, firewalls and wireless devices
Monitor and troubleshoot virtualization platforms
Provide end- user technical support and resolve network related issues
Create, maintain and update network related documentation and reports
Work with vendors to implement new technologies and solutions

Experience 10+ Years

Level Senior Manager

Education Master’s

Network Support Engineer Resume with 15 Years of Experience

Network Support Engineer with 15 years of experience in IT systems support and maintenance. Demonstrated success in designing, developing, and integrating complex network infrastructures for various companies. Proven record of providing exceptional customer service and offering solutions to customers.

Network Engineering
Systems Implementation
Systems Maintenance
Network Optimization
Data Analysis
Customer Service
Technical Writing
Configuring, installing and supporting computer networks and systems.
Troubleshooting network and system problems and diagnosing and solving hardware or software faults.
Providing technical support to internal and external customers either in person, over the phone, or by email.
Installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems.
Planning and implementing network security measures.
Preparing and maintaining technical documentation.
Researching and evaluating new products, technologies, and services.
Performing system backups and disaster recovery operations.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats , cover letter examples , job description , and career advice pages for more helpful tips and advice.

What should be included in a Network Support Engineer resume?

A network support engineer resume should cover all the technical and interpersonal skills needed to succeed in the role. It should highlight the most relevant experience and qualifications that the individual possesses.

Education: Network support engineers should have a bachelor’s degree in computer science or a related field. Additional certifications such as Cisco Certified Network Associate (CCNA) or Microsoft Certified Systems Engineer (MCSE) are also beneficial.
Experience: Relevant experience in setting up, configuring, and troubleshooting networks as well as experience in providing technical support and customer service should be listed. Any experience in administering security protocols, like firewalls and intrusion protection systems, should also be highlighted.
Skills: Network support engineers should have extensive knowledge and experience with operating systems (Windows, Linux, Mac OS, etc.), network infrastructures (VPN, DNS, DHCP) and application protocols (HTTP, FTP, DNS, etc.). In addition, they should have strong problem-solving skills and be able to communicate effectively with customers.
Other: It is beneficial to list any additional skills that the network support engineer has such as project management, database design and development, or scripting.

By including all of the above information in a network support engineer resume, it will demonstrate the individual’s ability to excel in the role.

What is a good summary for a Network Support Engineer resume?

A Network Support Engineer resume should be a summary of your experience and qualifications in designing, installing, and troubleshooting computer networks. It should highlight your technical skills and experience in network architecture, network security, and network maintenance. Your resume should include any certifications you have earned such as CCNA, and should also list any areas of specialization such as routing protocols, wireless networks, and network performance. Also list any experience you have in customer service and problem solving. Finally, make sure to include references that can vouch for your technical expertise and skills. With this information, you will have a powerful resume that will demonstrate your abilities and help you land a Network Support Engineer job.

What is a good objective for a Network Support Engineer resume?

Writing a resume for a Network Support Engineer role can be a daunting task. After all, the technical skills needed for this type of position are quite varied and complex. Fortunately, having a clear objective statement can help make the resume stand out and highlight why you are the ideal candidate for the job.

A good objective statement for a Network Support Engineer resume should focus on three key areas:

Demonstrate Technical Proficiency: Show your potential employer that you have the technical knowledge and expertise to be successful in the role. Highlight any certifications or advanced technical skills you have, as well as any experience you may have troubleshooting networks.
Proven Problem-Solving: Network Support Engineers need to be able to diagnose and resolve technical problems quickly and efficiently. Showcase any successful problem-solving you’ve done in the past, as well as any experience you may have working with customers to troubleshoot their issues.
Ability to Collaborate: Good Network Support Engineers must have the ability to collaborate with others to ensure successful outcomes. Showcase any team experience you have, as well as any times you’ve gone above and beyond to help colleagues or customers.

By highlighting these key areas in your objective statement, you can give your potential employer a better idea of your technical abilities and show them why you would make the perfect Network Support Engineer.

How do you list Network Support Engineer skills on a resume?

When assembling a resume to apply for a Network Support Engineer job, it is important to include skills that demonstrate your understanding of the job’s responsibilities. Network Support Engineers are responsible for troubleshooting, maintaining and installing networks, so highlighting experience and qualifications in these areas is essential.

To list your skills on a resume, include a “Skills” section beneath your profile summary and above your work experience. Use this section to describe your most relevant qualifications, such as experience with network architecture, protocols, and hardware.

Below are some example skills that you can use to list your Network Support Engineer qualifications on your resume:

Expert knowledge of networking protocols, including TCP/IP, DHCP, DNS, and HTTP
Proficient in troubleshooting and resolving network issues
Experience deploying, configuring, and maintaining network architecture
Ability to identify and mitigate security threats
Skilled at configuring and managing firewalls and routers
Knowledge of Cisco, Juniper, and other network hardware
Experience with wireless and wired networks
Familiarity with network monitoring and performance optimization tools
Excellent problem-solving and communication skills

What skills should I put on my resume for Network Support Engineer?

When applying for a Network Support Engineer position, it is important to make sure your resume stands out from the rest. This position requires a variety of technical skills and experience, and you want to make sure your resume reflects the full scope of your abilities. Here are some skills to consider including on your resume for a Network Support Engineer role:

Knowledge of network fundamentals, including network architecture, protocols, and security
Experience with installing, configuring, and troubleshooting routers, switches, and other network hardware
Ability to configure and troubleshoot firewalls and intrusion detection systems
Understanding of virtualization technologies such as VMware and Hyper-V
Working knowledge of different operating systems such as Windows and Linux
Experience with network monitoring tools such as Wireshark, Solarwinds, and PRTG
Familiarity with scripting and automation tools such as PowerShell and Ansible
Familiarity with network access control solutions such as 802.1X, RADIUS, and TACACS+
Ability to document network infrastructure, including network diagrams, network configuration files, and network access policies
Excellent communication and problem-solving skills
Ability to work independently and as part of a team

A strong Network Support Engineer resume should highlight your technical abilities as well as your problem-solving skills. With the right set of skills and experience, you can prove that you are a valuable asset to any organization.

Key takeaways for an Network Support Engineer resume

Network Support Engineers are responsible for troubleshooting, maintaining and providing technical support to computer networks. They play a critical role in keeping systems running smoothly and efficiently. When applying for a Network Support Engineer position, it is important to create a resume that highlights your skills and experiences in this field. Here are some key takeaways for crafting a Network Support Engineer resume:

Highlight Key Technical Skills: Your resume should include a comprehensive list of your technical skills and knowledge, including proficiency in network troubleshooting and maintenance, knowledge of wireless and wired networks, and experience with network infrastructure and systems.
Showcase Relevant Experience: Be sure to include any relevant experience you have in network engineering and support, such as previous work as a systems administrator or experience as a network administrator.
Include Certifications: Many employers prefer hiring candidates with certifications, such as Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Associate (CCNA). Listing these certifications on your resume can give you an edge over other applicants.
Demonstrate Other Skills: In addition to your technical know-how, employers are looking for candidates with strong problem-solving, communication, and analytical skills. Include examples of how you have demonstrated these skills in the past, such as through successful troubleshooting or communication with clients.
Emphasize Your Achievements: Finally, don’t forget to emphasize any achievements you have made in the field, such as successfully managing large-scale projects or completing complex systems upgrades. This can help you stand out from other applicants and make you a more attractive candidate.

By following these tips, you will be able to create an effective Network Support Engineer resume that will help you get the job you want.

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7 Desktop Support Engineer Resume Examples for 2024

Crafting a resume as a desktop support engineer demands precision. It's essential for the document to reflect your skills in troubleshooting, customer service, and IT knowledge effectively. This article provides examples of proven resumes and guidance on presenting your experience. Expect insights on highlighting certifications and tailoring your technical acumen to employer needs. With my hiring experience, I'll ensure your resume speaks directly to the core requirements of the role.

28 Mar 2024 - 4 new sections, including 'Positioning your education', added
28 Mar 2024 - 7 new resume templates, including Desktop Support Engineer with Cybersecurity Specialization, added
26 Mar 2024 - Article published
23 Mar 2024 - Resumes approved
21 Mar 2024 - First draft complete

Next update scheduled for 05 Apr 2024

Here's what we see in top resumes for desktop support roles.

Highlighting Quantifiable Impact : Good resumes show clear results with numbers. They tell us how much you improved a system or reduced wait times. For example, noting increased ticket resolution by 25% , reduced system downtime by 30% , cut average response time by 15 minutes , or handled 30+ user requests daily shows your impact.

Matching Skills From The Job Description : You should match your skills with those listed in the job description. Include your actual skills like Windows and MacOS troubleshooting , Active Directory management , network configuration , hardware repair , and help desk support software proficiency.

Understanding Current Technology Trends : Show you're up-to-date with recent trends. Mention experience with cloud-based support tools or mobile device management . These phrases show that you're keeping pace with technology that's important for today's support roles.

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Desktop Support Engineer Resume Sample

Positioning your education.

Put your education section after your work experience on your resume. This is because your hands-on work solving technical issues with computers and helping users is vital. Show your latest job, then list your education focusing on relevant degrees and certifications. Highlight your understanding of computer systems and issue resolution skills from your courses.

If you are new to desktop support, place your education first. Degrees in computer science or IT certifications like CompTIA A+ are important to show employers. They prove you have the knowledge needed for this job.

Technical Support Analyst Resume Sample

Highlighting specific experience.

Show your ability to work with a wide range of hardware and software. In tech support, being able to solve problems with different technologies is key. List specifics like Windows, MacOS, or Linux support experience. If you have provided remote desktop services, mention this as it is highly valued.

Additionally, emphasize any direct user support experience. In this role, good customer service skills are as important as technical skills. If you have trained users on new systems or software, make sure to include this information.

Systems Support Specialist Resume Sample

Resume length guidance.

Your resume should be one page long if you have less than 10 years of support experience. This makes it easier for hiring managers to see your skills quickly. Use this space to show roles where you fixed technical issues and helped people with their computers.

For those with over a decade in the field, two pages allow you to detail your history in tech support. You can show how you have grown and taken on more complex tasks over time.

Help Desk Analyst Resume Sample

Emphasize soft skills.

In addition to technical skills, stress your soft skills. For someone in desktop service, being patient and clear when helping users is important. Mention any experience you have in explaining technical details in a way that non-technical people can understand.

Also, if you have managed IT inventory or worked with IT vendors, include this. It shows you can handle various aspects of tech support beyond just fixing computer issues.

IT Support Specialist Resume Sample

Entry-level help desk technician resume sample, desktop support engineer with cybersecurity specialization resume sample.

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Desktop Support Engineer Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the desktop support engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

Create, test and develop current Workstation images. Test, evaluate, and package software and applications for workstation distribution
Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services
Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices
Populate Knowledge Management system with resolutions and workarounds
Troubleshoot for Windows 2000-8.1 and have good working knowledge of Office products; provide printer/fax support
Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints
Enterprise Mobility Management administration - enrollment and management of mobile devices
Develops and manages effective professional working relationships with contractor personnel, co-workers and clients
Oversees and updates assigned support service requests, handling daily technical support activities on desktop support, data network and server management
Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system
Sets up desktop computers and peripherals and test network connections
Provides advanced, senior level technical support to internal and external customers; installs, configures,
Evaluates, maintains, modifies (e.g., creates macros, templates), and documents desktop application
Provides a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment
Working off a Service Management ticket queue, ensuring high urgency tickets are prioritised
Perform other duties as assigned by manager
Working with the rest of the Desktop Support team to ensure security postures are managed and upheld
Work closely with SCCM 2012 (or later) to manage the desktop and laptop fleet for tasks such as
Perform evaluations for team to ensure consistent high quality is provided to customers
Occasionally assist with Training material development or training tasks
Provide an accurate record of each call in incident management tracking tool, review all incidents for your site
Excellent teamwork skills with a strong sense of responsibility, accountability, reliability, and commitment
Strong technical knowledge of Windows Desktops and the ability to resolve problems
Basic Computer Hardware awareness; any related professional courses on same Proficiency would be an added advantage
Excellent interpersonal skills and an ability to establish credibility quickly
Good technical knowledge, skills and hands on experience of Software - Windows 7, Microsoft Office 2010, etc
Good working knowledge of Active Directory
Excellent knowledge of MS Office (particularly MS Excel)
Strong prioritisation skills and able to follow process
A high energy professional capable of influencing within the EUC Tower
Excellent time management skills and ability to work under time pressure

15 Desktop Support Engineer resume templates

Read our complete resume writing guides

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Current MCPs for MS Windows XP
Blackberry support experience
3 Years Fixed Income trade floor support experience
Experience of investment banking, in particular Fixed Income
Exposure to Front Office Electronic Trading systems particularly Bloomberg and Reuters 3000Xtra

Remote Desktop Support Engineer Resume Examples & Samples

Diploma in IT or relevant experience in similar work environment
Proven knowledge of Microsoft Windows XP and Microsoft Windows 7 platforms and Microsoft office 2003/2007/2010 suite
System Administration experience in a distributed environments
Proven understanding and use of remote tools
Excellent inter-personal and communication skills, ability to cope under pressure in a highly visible environment
Flexibility with working times

IT Desktop Support Engineer Resume Examples & Samples

Providing call triage and task dispatch
Supporting 2nd line Service
Managing Problem
Updating Documentation
Approving Process Request
Work experience acting in an IT desktop support role predominantly supporting Microsoft Windows XP/7 and Microsoft Office suite applications
Experience working in a global support environment, raising incidents in an incident management system (Service now or similar)
Experience providing telephone support, in a banking environment would be a plus
Service now experiences an advantage
Ability to observe control environment / risk management guidelines
Provide a quick response to all assigned trouble tickets, while exceeding internal expectations for responsiveness, quality of solution and customer service
Displays a superior customer service orientation in every interaction with end users, strong analytical and problem solving skills resulting in first-time resolution and excellent organizational skills with the ability to manage multiple tasks and priorities during peak volume times
Perform end user technical support for office and remote personnel to ensure prompt restoration of service on a variety of systems and applications
Installation, configuration, maintenance and troubleshooting of existing workstation environments including imaging and complete system setups
Support of employees working in home office environments via Cisco Anyconnect VPN Client
Research problems and questions utilizing available information and resources to diagnose and resolve hardware, software and system issues
Partner with members of the business and support teams to improve technical knowledge information sharing
Serve as an escalation point for Service Desk support functions
Participate in projects and ad hoc duties as required
Responsible for documenting installation and support procedures
Two year Information Technology or related degree required, Bachelor degree preferred
3+ years of level 2 desktop experience
Experience with ticketing systems. (ManageEngine Service Desk preferred)
Strong knowledge of the Microsoft Product Line, including Office and Windows
Strong understanding of Active Directory / Group Policy
Experience with Exchange administration (Office 365) preferred
ITIL Foundations (v2011, v3, or v2) certification preferred
Strong interpersonal skills, as well as excellent written and verbal communication skills

Desktop Support Engineer Melbourne Resume Examples & Samples

Instructs customers on the operation and maintenance of the system
Performs troubleshooting and parts replacement, system upgrades and repairs when required
Provides technical feedback on process issues to improve overall service delivery
Minimum of 3+ years of related experience with High School diploma or equivalency or 1+ years of experience with Bachelor’s Degree
Experience working remotely on Customer sites
Proficient in Windows-based operating environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook
Excellent verbal and written communication skills with emphasis in customer service
Experience handling difficult customers and conflict resolution
A+ desktop or equivalent skill set is required

Desktop Support Engineer Sydney Resume Examples & Samples

Reviews, troubleshoots and approves operational quality desktops, notebooks, and associated peripherals
Performs maintenance and repair services
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
Typically requires a minimum of 3+ years of related experience with High School diploma or equivalency or 1+ years of experience with Bachelor’s Degree
Knowledge of Apple and Blackberry devices may be required
Excellent interpersonal skills and ability to lead a collaborative team
MCP, MCSE, CNE or Network+ certification is preferred
Associate degree with a minimum of 2 years work experience in Windows systems (desktop) support role
High school diploma with a minimum of 4 years work experience in Windows systems (desktop) support role
Detailed knowledge of server and workstation image building, application testing, troubleshooting, or deployment, hardware configuration, and Microsoft and IBM product support
Basic understanding of data flow and network interfaces and protocols
Ability to be on call 24 x 7x 365
A+, MCP, MTA, MCSA, or MCSE certification
Microsoft SCCM experience
Ability to understand basic installation, setup and configuration, and troubleshooting with emphasis on data structures and file systems
Associate degree or higher in Computer Science
Banking/financial industry experience
Manage and resolve requests/support tickets
Provide 1st /2nd level Support on IT requests/incidents
User Account provisioning & access management
Communicate to users relating to IT Incidents/Outages and changes
Conduct reviews relating to applications/systems access
CAPEX and OPEX processing
Backup monitoring and systems management/maintenance
Maintain and produce system documentation
Deploy and distribute software/platform enhancements
Support telecom/audio/visual infrastructure and services
Distribute and deploy system enhancements and updates
Coordinate and conduct regular attestation reviews as per global policies and procedures
Administer, manage and resolve requests/incidents relating to Wintel front and backend infrastructure
Adheres to standards, policies and best practice e.g. change management, incident management, cable management, TSS, information security
Strong communication and written skills ( 2 years customer service experience as a minimum)
> 2 years' experience in an investment banking environment
> 2 years' experience in managing and supporting Windows client and server infrastructure
Positive thinker, takes initiatives and has a "can do" attitude
Basic knowledge on Windows/Office Suite 2010+
Experience in communicating with users face to face and over the phone
Ability to prioritize tasks and objectives with minimal supervision
Ability to work in a team and be a team player
Maintains a keen interest in new technology trends and platforms
Punctuality is required
Organised and detailed orientated
Support Sydney IT infrastructure - facilities, storage, server hardware/software, data centre operations, disaster recovery/BCP and service desk
Associate's Degree in Computer System / IT or similar program
Experience supporting Active Directory, Exchange, Office 2010, and Outlook Experience troubleshooting both hardware/software issues
Ability to work in a fast-moving team-oriented environment
Exceptional troubleshooting skills
Acting as a first point of contact for consumers who are experiencing Desktop related issues
Performing troubleshooting steps based on best practices and knowledge base; identify root causes and reoccurring trends
Providing permanent resolution and basis for problem management
Ensuring that Service Level Agreements are maintained at defined level
Prioritizing and managing team queue based on best practices in order to provide highest level service
2 years’ experience acting in an IT desktop support role predominantly supporting Microsoft Windows XP and Microsoft Office suite applications
2 years’ experience working in a global support environment, raising incidents in an incident management system
Experience providing telephone support, preferably in a banking environment
Good interpersonal, and communication skills
Ability to perform in a team environment
To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC/Server problems
A desktop support engineer's job is to solve technical problems of a computer user. His/her job is to make the user comfortable
The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires communication and problem solving. Work is performed with little supervision and requires initiative and judgment
1-3 years of experience in a support role
Windows 7, Office, and Outlook experience
Experience working with BMC Track-It
KACE knowledge
Apple Remote Desktop experience
Experience with IBM/Notes
Troubleshoot PC-related issues by phone, at the desk-side or using remote tools
Support PC and printer hardware and manage inventories
Perform PCs builds, install software packages, etc
3+ years' desktop support experience in an environment of 150+ users
Experience supporting Windows 7 and MS Office 2007/2010
Fluent Japanese (including reading/writing), Business-level English
Responsible for keeping software patched and up-to-date
Support first level support issues (laptops/PCs, mobile devices/smart phones)
Set-up and maintenance of laptop and desktop hardware
Trouble-shoot issues with Microsoft applications (primarily Excel)
Provide support for email applications such as MS Exchange/Outlook and Lotus Notes
Work extensively with traders and more senior members of the support team
Strong knowledge of Windows server environments (relevant certifications are a bonus)
Experience supporting a BYOD (Bring Your OwnDevice) environment is strongly preferred
This is a junior/mid level role, candidates in late 20's to mid 30's are preferred
Experience operating and supporting market data applications (e.g. Bloomberg terminals)
Provide 2nd line desk side support services to NBCUniversal International and CNBC on all supported technologies including Windows or Mac hardware and various mobile technologies
Identify and deliver Service Improvements aligned to the company’s goals by prioritizing technology initiatives and supporting the evaluation, deployment, and management of current and future technologies
Good understanding of mobile technologies such as iPhone/IPad, Blackberry, Android & Windows Mobile running various OS levels
Provide support to the Infrastructure teams, where necessary, for remote hands and eyes to assist in the resolution of technical faults
Work closely with all IT groups to resolve incidents / requests and ensure impact to customers is kept to a minimum
Ensure adherence to all NBCU international policies, processes and procedures as well as support continual service improvement activity where appropriate
Assist with product evaluation and the introduction of new technologies into operational support
Ensure all relevant IT equipment is encrypted in alignment with NBCU Policy
Undertake deployment refresh of IT equipment in alignment with the Asset Management NBCU International Policy
Ensure seamless data transferred between devices
Ensuring that any operational risks are reported and remediated in line with the agreed action plans
Manage IT Consumables in accordance with the WTS guidelines
Regular site visits to satellite offices to provide proactive IT support
Provide technical advice on all applications and services that are specified in the Products and Services Catalogue
Ensure that all requests for support are acted upon in a timely and professional manner and escalated as necessary
Provide ad hoc user training on various desktop technologies to improve client effectiveness
Identify risks to the client or business and implement solutions to reduce them
Advise clients proactively on the best use of the existing technology
Experience deploying in-room video conference systems
Experience with JIRA, Active Directory, and Exchange Infrastructure and Management
Networking experience, especially with Cisco IOS
Customer service background

Senior Remote Desktop Support Engineer Resume Examples & Samples

Should be able to discuss and understand technical issues with end users and rectify them promptly
Ability to decide on corrective measures and resolved the incidents within stated SLA
Should demonstrate good interpersonal and customer support skill
Can identify and interpret key policies, standards and procedures affecting own area
Ability to work under pressure in a demanding and highly visible environment without constant guidance
Should be a team player and able to take ownership of escalated matters
Ability to converge with ongoing changes in shortest possible time
Should be discharging responsibilities as per prevailing processes and procedures
Should be able to interpret and apply info. Sec. and regulatory policies related to the area of responsibility
Diploma in IT. Bachelor’s degree or higher in a relevant discipline is preferred
Microsoft MCP certified
ITIL certified and working knowledge
Information security concepts and application
Minimum 6 years of Desktop Support experience out of which 4 years in providing 2nd line remote desktop support in global financial organization
Expertise in advance level troubleshooting of incidents impacting end users
Working knowledge of incident management tools like Service-Now, Remedy etc
Should be able to triage and dispatch incidents as per prevailing ‘Incident Best Practices&#8217
Hands-on experience in resolving Windows 7/XP issues
Good understanding of Virtualisation technology and ability to resolve issues on Virtual workstations
Citrix Technologies awareness and experience in troubleshooting Citrix Client
Fix issues related to Outlook, E-Vault, blackberry, office communicator, bChat etc
User perspective troubleshooting of remote access and ‘Good For Enterprise’ technologies
Supporting various applications from desktop perspective. Working knowledge of Microsoft Office Suite
Working Knowledge of managing accounts in Active Directory, groups, Group Policy etc
Knowledge of networking essentials like TCP / IP, DHCP, DNS etc
Good understanding of Information Security concepts and various technologies used to implement them in desktop environment
Troubleshooting skill on End Point Security Products like Symantec/Lumension End Point Protection, PGP/PointSec Disk Encryption
Proficient in troubleshooting SCCM Client issues

Senior Desktop Support Engineer Resume Examples & Samples

Responds to escalated help desk issues
Ensures that company assets are maintained responsibly
Resolves and/or escalates issues in a timely fashion
Coach and develop team members by communicating performance expectations, provide on-going feedback, and ensure training resources and plans are in place to address individual and department needs
Review, assign and work escalated Helpdesk tickets as necessary
Facilitate team and one on one meetings, participate in supervisor meetings
Foster a positive work environment
Act as a technical resource to others to resolve problems, issues and errors
Continually seeks opportunities to increase internal client satisfaction and deepen client relationships
Bachelor's Degree or High School Diploma/GED with 3+ years of experience in a Call Center and/or in a Technical Lead Support role
Experience with creating tickets in the HP Service Manager or ServiceNow ticketing system and using a Universal Knowledge System
Experience with diagnostic and troubleshooting; including using remote control tools like Bomgar to support remote users
3+ years of previous experience as a Team Lead or in a Lead Role Coaching other Analysts, in a Technical Call Center or IT Service Desk environment
Experience/knowledge of Telephony, Technologies, and Applications
3+ years of experience as a Technical Support Analyst with a proven track record of success supporting technical issues with network connections, PC’s, Microsoft Office products, and knowledge of call center operations
Experience with large-scale desktop deployment and management tools such as Altiris
Experience/knowledge of LEAN and ITIL Practices is desired
Experience with Asterisk, Cisco and Aspect or Avaya ACD Telephony Concepts in large Call Centers
Provide mainly second line support to user calls, assigned via the UK Service Desk to site. This includes the resolving of incidents up to priority one level and handling service requests from basic administration to complete user IT relocation projects. Call notes to be kept up to date. Build and deploy desktop / laptop machines in line with Thales build standards using automated and manual processes as necessary
Provide basic Windows server support at site, including backup tape changes
Provide basic Local Area Network support
Assist the central support teams as required in fault diagnosis and resolution to maintain the site IS infrastructure & services
Adhere to Asset Management procedures, ensuring assets are fully tracked & information is maintained throughout it’s lifecycle in a timely fashion
Perform call resolution to the contractual Service Level Agreement (SLA), monitored by Key Performance Indicators (KPI) and call targets
Ensure appropriate support is provided within contractual support hours. However a flexible attitude to work hours is expected and may require evening and weekend work on occasion
Attend other Sites within the area as required to assist in support duties
Support your team leads and respect decisions that are made
Look to improve local procedures were ever possible
Carry out any other duties as requested
Experience working in an IT support environment. Used to working directly with users in face to face situations. Ability to diagnose faults and think on their feet to find a solution
Good knowledge of Windows servers
Good knowledge of local area network infrastructures
To have the ability to work individually as well as part of a team
The ability to multi-task and prioritise workload
To be customer focused and the ability to be able to communicate well with staff at all levels
To be self motivated with willingness to exercise initiative
Knowledge of Smartphones and VPN/4G support
This resource will assist on desktop hardening for both the Windows & Apple Mac environment
This effort involves researching, changing, testing and implementing settings and configurations to better security harden the Verizon laptop & desktop machines
Theses settings may be rolled out via Marimba channels or Group Policy Objects however in every instance it will be via automation with no manual intervention
The scope of target machines will be the following six operating systems in use within VZ: Windows 7, 8.1 & 10 and also Mac Mavericks, Yosemite and El Capitan
In addition hardening will also span the several browsers in use within VZ that include: IE11, Edge, Firefox, Chrome and Safari
This resource will be responsible for top tier CMIS trouble ticket resolution. This role requires deep dive debugging services on those CMIS tickets that trickled up from the Help Desk, EUS and Essentials to the P&E Engineering final, top tier queue
Most of these tickets are stubborn problems or outage situations. These efforts require highly specialized OS, networking and trace reading technical skills. The debug effort scope is Windows 7, 8.1 & 10 and also Mac Maverick, Yosemite and El Capitan clients as well as any issue with core image apps, 3rd party vendor apps (HP, Lenovo, Dell, Apple, BlueZone, SecureW2, Microsoft, ViewFinity, Sophos, etc.) or any of the VZ Portfolio apps (Cofee, AcssWeb, etc.). This resource will also assist on the migration to new Apple Operating Systems such as Sierra which is in beta now but due to go production
Understanding of Security Hardening
Knowledge of debugging techniques
Strong listening and communication skills
Teamwork & collaboration skills
Hardware and driver experience
Software such as Operating Systems and admin type actions

Line Desktop Support Engineer Resume Examples & Samples

Minimum of 3 years working within IT
Minimum of 1 year working within Second Line Support
Strong understanding of Microsoft XP, Windows 7, Active Directory and Office Suites
Team player
Fast learner
Can do attitude
Able to deal with fast changing environment
Ability to priorities workload
Excellent telephone manor
Excellent communication skills
ITIL Foundation Certified
Experience LANDesk and/or SCCM
Exchange 2003/2010
MDM – MobileIron
Minimum 3 years experience using the functionality of at least one of the Lab Information Systems such as Empower, Labware LIMS, SDMS Nugensis, Biovia ELN, LES, Veeva Vault etc. in the pharmaceutical, biotechnology, or other related industry
Experience in Quality Control laboratory environment preferred
Understanding of analytical chemistry and instrumental analysis. Hands-on proficiency and problem-solving skills with HPLC, GC, LC-MS and other chromatographic techniques. Familiarity with spectroscopic techniques is an advantage
Good working knowledge of laboratory testing processes and automation using various instrument software packages
Working knowledge of Current Good Manufacturing Practices (cGMP), 21 CFR Part 11, Annex 11, Compliant GxP Computerized Systems (GAMP5), service management, IT project lifecycle and other regulatory requirements or policies
Fluency in English language both written and oral is imperative
3rd level IT related degree desirable
MCP and Microsoft software certification desirable
Excellent communication skills with the ability to support clients remotely
Experience in adhering to KPIs
Base understanding of Microsoft Active Directory
Understanding of ITIL framework
Previous 1st Line experience
Troubleshoot WMI issues on Windows XP, Windows 7
No direct reports in this position
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
To configure and provide support to all varieties of BRS and Reflight PC’s and associated hardware
To ensure accurate asset management of client equipment
Responsible for administering all hardware in use from assignment through to the equipment repair process/cycle
Good record keeping of fixed assets and scanners
Plan and upkeep of a preventative maintenance schedule and ensure tasks are completed regularly following best practices; including end client equipment is serviced to meet manufacturers best practice guidelines
To support the first line day to day operation
To be a point of escalation for the firstline team
To ensure that Service Level Agreements are met whilst acting in a professional, customer focussed manner at all times
Define, document and ensure support processes are adhered to
To oversee planned maintenance tasks to the contractual obligations in accordance with the SDP
To ensure that stock levels of consumables and spares are maintained at optimum levels
To be responsible for the upkeep of vehicles used to provide the BRS support, including safety, daily visual checks to ensure roadworthiness and to ensure vehicles are kept at least a quarter/half filled with fuel (minimum). And to process vehicle permit applications
To represent the BRS Service Delivery Manager at operational meetings as and when required
Health and safety record keeping (fire awareness training, baggage inductions etc)
To answer telephone calls from the Ultra Service Desk relating to BRS support incidents and requests in a consistent and professional manner; to then ensure that they are resolved within SLA and to agreed standards and processes
To be responsible for and work with support teams throughout Service Delivery and 3rd parties on Incident Management and investigation
To report any incidents/near misses on shift to the line manager soon as possible
To visit offsite stores location to pick up/drop off deliveries and consumables when required, moving deliveries from the offsite temp store room to Ultra’s room and keeping the store rooms to a tidy standard
To work closely with Ultra’s Heathrow based management team on a daily basis to ensure that Ultra deliver a first class BRS service to our customers
To undertake other general activities that supports the operational effectiveness of Ultra at LHR, as designated by management staff
Ensures that customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standards
Works with corporate resources to insure equipment meets requirments and is maintained per requirements
Serves as a mentor to lower level helpdesk technicians providing guidance during the troubleshooting process, training on new products and assistance in the development of their skills. Maintains daily tickets and reports to ensure the highest service levels are maintained
Serves as on-site technical support for networking and server teams as needed when problems occur
Support and maintain desktop computers, laptops and peripherals provisioned by the Home Office for Home Office employees and field personnel
Provide a single point of contact for end users to receive support and maintenance
Follow up with end users to verify they are receiving timely and appropriate assistance
Plan, execute and finalize purchasing and procurement for technology spending across the organization
Work with Compute Services in administering the SCCM and 1E software installation and configuration
Utilize SCCM and 1E to package and distribute software installations and updates to PC computers in both the Home Office and the field
Support and maintain First Command cellular devices
Experience in obtaining quotes from vendors and hardware procurement preferred
Multi-phase project experience preferred
Customer service experience preferred
Experience with building computer systems consisting of varied components required
Knowledge of multi-platform and vendor integration preferred
Exceptional verbal and written communications skills required
Excellent listening and reasoning ability to recognize and diagnose problems required
Ability to make independent decisions when required and affect a resolution to a problem required
ITIL v3 foundation qualification
Microsoft certified System Administrator in XP/WIN 7
Experience supporting HP and Xerox printers including windows 2003/2008/2010 print servers
3+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level
Excellent customer service and communication skills including providing VIP support
Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365
Advanced knowledge of Microsoft Office suite of applications
Support of End point for video conferencing units
Support of mobile devices
Support of WebEx, Lync
Support of Outlook
Citrix XenDesktop support or exposure
Experience supporting applications in an enterprise environment
Experience with Microsoft System Center Configuration Manager specifically on Reporting, patch management and image deployment
Knowledge of MAC OS in an enterprise environment
AS or equivalent job related experience
End user support which would include both hardware and software troubleshooting for workstations (Desktops/MAC), basic network issues, and related application support
Installation and configuration of Desktop operating systems along with Troubleshooting and preventative maintenance procedures
Health-check exercise: like Anti-virus, MS-Patch & other basic Desktop Compliance procedure enforcement & adherence
Focus should be emphasized on providing professional, effective and user friendly approach to solving end user issues
Provide “Face of IT” when dealing with End users by explaining the processes, helping to follow up the procedures, and enforcing the IT policies
The person should be able to work independently and without supervision
The person must have an analytical nature in order to determine the underlying reason for a particular problem
Be able to function under pressure and be self-motivated
Support multiple users in a timely and efficient manner, following Timely escalation process/procedures
Team player & able to orient effectively with Global teams & end users
Good communication skills both Verbal & written, as to correspond with Business users effectively
Ready to work in 24*7*365 days environment with flexible, adaptive attitude
Minimum of 1 year experience in a Desktop support role in a multi-platform environment
Should be minimum a Graduate; Engineering or Diploma in IT related stream would be preferred
Microsoft certification (MCSE/MCP) would be an added advantage
Basic hands-on/administration experience on Microsoft windows platform (XP, Win7, 2Kx etc.), MAC and other related Office automation applications (MS Office, Outlook etc.)
Basic Networking (TCP/IP, DNS, routing, subnetting) awareness
Basic Voice (CISCO/AVAYA/PSTN) platform related awareness
Knowledge of Travel applications like SABRE, Amadeus etc. would be an added advantage
Basis ITIL awareness & working knowledge in Service Desk/Helpdesk environment would be an advantage
Provide overall technical 1st hand support to users in the following areas: Desktops, Laptops, Network, Printers etc
Install, support and maintain end user devices including PC’s, Mobility, Telephones and audiovisual equipment
Install, support and maintain PC applications in a Windows 7 Active Directory environment. Software includes Operating Systems, MS Office, VPN, System Management tools and various business unit software titles
Monitors and administers LAN applications for the purpose of ensuring the secure and reliable operation of LANs
Maintain proper documentation, as required, to properly track or escalate all service calls, and report on the progress of duties related to project participation
Support and participate in the continuous assessment and improvement of the quality of care and services provided
Two years’ experience in a technical support position providing end user computing support

Tier, Desktop Support Engineer Resume Examples & Samples

1) Windows Server Administration Experience (2008/2012)
2) Active Directory Administration Experience
3) Help Desk Support Experience / Troubleshooting Experience / Customer Service Experience
20% will consist of preparing self help information and updating Wikis
Must be flexible, able to perform a variety of duties, and multi-task
Ability to maintain a balance of business and technical perspectives
Good listening skills and ability to innovate and brainstorm around business ideas and needs
Good judgment, creativity and strategic thinking skills
Ability to communicate effectively at all levels of the organization including senior management levels. The ability to effectively translate complex technical issues into clear and concise business terms
Interpersonal skills, and the ability to communicate clearly and create relationships with customers, staff, senior management, vendors and contractors
IT support experience, specifically desktop, mobile devices, POS, and client side applications and security products
An ability to present and discuss technical, functional information in a clear and concise way that explains the issues at hand. Also presenting options for the team to discuss for problem resolution
Flexible working style, able to quickly adapt to diverse and changing environments and timelines, a team player with a high level of energy and commitment to excellent
Analytical, problem-solving and conceptual skill with strong oral and written communications
Excellent technical knowledge of pcs and desktop hardware. Ability to operate tools, components and peripheral accessories
Extensive knowledge of Windows 7 and Mac OS X environments; mapping printers, creating users, AD management
Understanding of networking infrastructure and troubleshooting tactics
Strong background with various mobile devices including but not limited to iPhone and Android
Troubleshooting techniques and best practices for various standard business software (i.e. Office 365, Citrix)
Knowledge of company infrastructure applications and software (i.e. MobileIron, Adobe Cloud, Symantec)
Experience with PC deployment and building/packaging of desktop images; specifically (SCCM 2012, Lansweeper, Casper, Centrify)
Ability to implement and introduce new cloud and mobility features such as Skype for Business and Microsoft OneDrive
Key Experiences/Achievements
Minimum of 5 years of experience in Information Technology
Minimum of 3 years of experience in Desktop installations and upgrades
Minimum of 3 years of experience with RF and wireless technologies
Provide remote technical product support for customer and distributor/re-seller IT staff for client and server-related technical product issues via phone, live chat, remote assistance software, and email
Provide remote trouble-shooting support services for hardware issues for hardware
Ensure support tickets are responded to in a timely manner and resolved in accordance to predefined company standards
Accurately document collected data and customer interactions within the trouble-ticket system
Perform root-cause analyses as needed for HIGH and CRITICAL issues documenting causal factors and recommending process improvements for issue resolution and prevention
Research, resolve, respond to, and document appropriate customer inquiries, as requested
Escalate or re-assign issues as needed to appropriate resources (Engineering, Professional Services) for resolution
Solve non-standard issues that may require analytical and conceptual thinking
Provide clear and concise instructions and resolutions both verbally and in writing to customers
Create and modify product and process troubleshooting documents
Initiate and lead meetings as needed with customers and internal resources
Continuously strive to increase the effectiveness and efficiency of the Customer Support department, from improvements to each function, as well as coordination and communication between all departments
Improve customer service quality through monitoring and analyzing service-quality metrics and evaluating, recommending and implementing changes to existing processes
Work with Marketing and Product Management teams to communicate product information (releases, new features, etc.) to customers and other external parties (e.g., prospects)
College degree or equivalent experience with technical software support and maintenance service delivery required
Superior communication skills, both oral and written; must have the ability to convey technical issues and material to non-technical audience
Minimum of 3 years experience in technical customer service or software implementation
Resourceful and able to work independently
Demonstrate exceptional customer service and customer focus for both internal and external customers to foster a high degree of end user satisfaction through timely delivery of quality service
Work well under pressure with the ability to be patient and display empathy with the customer
Must work well in a team oriented/collaborative environment
Proficient with Microsoft Office to include Word, Excel and PowerPoint
Demonstrate solid time management, communication, decision making, human relations, organizational skills and ability to set and manage priorities in a results-oriented way
Willingness to be on-call during weekends and evenings
Demonstrate the ability to prioritize workload, and adapt to new processes and procedures in a fast paced environment with progressively less oversight
Setting up new Desktops and Laptops for new hires onboard
Installing additional software
Virus and security related issues
IT asset tracking and documentation
Performing regular maintenance of IT equipment
Addressing connectivity, applications, software, and hardware issues
Addressing UPS and power issues and maintenance
Setting up Telephony system where ever required
Printers & Fax setup and maintenance
Meeting rooms and training room’s requirement and maintenance
Labmanager and VMs basic troubleshooting
Fileservers maintenance
Backup and recovery of critical data
Vendor management
Works with the entire Engineering and development team to establish development and configuration practices that ensure a high level of performance and optimizes capacity utilization
Responsible for coordinating all hardware purchases (computers, servers, printers, peripheral devises)
Leads in the anti-virus and patch management for the office infrastructure
Work with the Hardware Engineer for supplying specifications to be used when determining the appropriate system hardware
Involved with QA testing to Enterprise Deployment
Researches new methods for enhancing performance and shares findings with the Engineering team and the Engineering Leadership committee
Works with the Development Staff in upgrading current applications to the latest technologies
Maintains electronic and hardcopy procedure manual for documented alert response and fact finding procedures
First line of support for internal RealPage India Private Limited employees; troubleshoot, isolate, repair, and resolve all customer issues concerning desktops, laptops, printers, facsimiles, copiers, and other peripherals
Enforce the policies and procedures of the Information Technology Group
Assist the Technical Support Manager in resolving customer complaints
Track hardware inventory
Ensure proper levels of stock are maintained and shortages are reported to the Helpdesk/Technical Services Manager
Ensure Technical Support commitments are met
Maintaining the build environments for all products and platforms, performing daily builds for release to team, and updating build scripts/environment as needed
Performing regular releases & patches on the Production environment
Provide first line of tier 2 support for “PC Support” - troubleshoot, isolate, repair, and resolve all customer issues concerning desktops, laptops, printers, facsimiles, copiers, and other peripherals
At least 2-3 years systems support experience in an IT environment, preferably in a technical industry and/or a startup environment
Experience in a Windows server, Windows desktop and Linux server environment required
Solid understanding of TCP/IP network, hubs, and switches experience required
MCSE certification, A+ certification and Network+ certification required; equivalent experience of 2-3 years may be acceptable
Experience with all Microsoft BackOffice and hardware technologies
Experience with the following technologies required: LAN/WAN, Middleware, Web Publishing, Monitoring, QA testing, and other technologies used in the Engineering Environment
Experience in installing and maintaining hardware Experience in configuring servers
Proficient in business software, including MS Outlook, Microsoft Office, and Visio applications
Experience with SQL Server is required
Strong understanding of backup and restoration procedures
Experience in troubleshooting network (LAN) software related to operations, administration, user accounts, and systems security
Must possess excellent English written and verbal communication skills
Ensure stability with the bank’s ongoing PC Refresh operations. These operations include management of the scheduling, building, deployment and all other aspects of the refresh operations
This position may be filled as a level I or II engineer, depending on the candidate’s level of experience
First Citizens Bank experience
Certifications such as A+, Network+, MCP, MCSE, MCSA
Banking/financial services industry experience
Install, upgrade, support and troubleshoot Windows 7 and Microsoft Office 2013 and any other authorized desktop applications
Installation & troubleshooting of Engineering software’s like AutoCAD, Revit, Micro station, Project wise, etc
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
Analysis, diagnose and resolution of windows desktop problem for end user
First level support for Audio & Video Conferencing systems
IT software & hardware asset management
Basic network knowledge / troubleshooting
Requesting & Coordinating with 3rd party vendor support
BSc IT or Diploma in Computer Science
Windows 7, Windows 8, Windows 10 down to .dll level
Microsoft Office MSI installs, Office 365 2013/2016 click to run
Endpoint security (Bitlocker/McAfee) – encryption and USB
ITIL Foundation
Good understanding of IT infrastructure solutions
SLA management
Incident, change and service request processes
Desktop/Laptop recovery
Desktop/Laptop Hardware maintenance
Previous Desktop experience
Demonstrate high customer care at all times
Cater for New Starter assets and reclaim of leaver devices
Manage stock of IT consumables
Installation & support of PC hardware, Operating Systems, and applications
Support to advanced user level MS Office, MS Outlook, MS Project, MS Visio
Support both laptop & desktop PCs running Windows 7
Diagnose laptop & desktop PC hardware failures to component level
Provide support to the Verizon Business internal community at both 1st and 2nd line. This Includes telephone support as well as desk-side and walk-up visits when requested
Contribute to a good and friendly working environment; working closely as a member of a strong support team
Liaise and provide support when needed amongst all IT Operations teams, and channel information through appropriate team members and peers
Provide customer support through all levels; trouble shooting, documentation, closure and escalation where necessary
To take ownership of problems until a resolution has been found to the customer’s satisfaction
Based primarily at Reading, UK, the Desktop Support Engineer may on occasion be required to work at any of Verizon sites across the UK or EMEA
Bachelor's degree and minimum 4 years of prior desktop support experience. Additional years of desktop support experience may be used in lieu of degree
Experience in supporting Mac OS and iOS devices
Strong communication and documentation skills, including Microsoft Visio network documentation experience
Possess at least one of the following certifications: MCP, MCSA, MCSE, A+, Network+, Security+
US Citizenship and ability to obtain a federal security clearance required
1) Should be able to discuss and understand technical issues with end users and rectify them promptly
2) Ability to decide on corrective measures and resolved the incidents within stated SLA
3) Should demonstrate good interpersonal and customer support skill
4) Can identify and interpret key policies, standards and procedures affecting own area
5) Ability to work under pressure in a demanding and highly visible environment without constant guidance
6) Should be a team player and able to take ownership of escalated matters
7) Ability to converge with ongoing changes in shortest possible time
8) Should be discharging responsibilities as per prevailing processes and procedures
9) Should be able to interpret and apply info. Sec. and regulatory policies related to the area of responsibility
2) Will be responsible for handling management escalations in timely manner
3) Close liaison with Site Support, Help desk and other support teams
1) Diploma in IT. Bachelor’s degree or higher in a relevant discipline is preferred
2) Microsoft MCP certified
3) ITIL certified and working knowledge
4) Information security concepts and application
1) Expertise in advance level troubleshooting of incidents impacting end users
2) Working knowledge of incident management tools like Service-Now, Remedy etc
3) Should be able to triage and dispatch incidents as per prevailing ‘Incident Best Practices&#8217
4) Hands-on experience in resolving Windows 7/XP issues
5) Good understanding of Virtualisation technology and ability to resolve issues on Virtual workstations
6) Citrix Technologies awareness and experience in troubleshooting Citrix Client
7) Fix issues related to Outlook, E-Vault, blackberry, office communicator, bChat etc
8) User perspective troubleshooting of remote access and ‘Good For Enterprise’ technologies
9) Supporting various applications from desktop perspective. Working knowledge of Microsoft Office Suite
10) Working Knowledge of managing accounts in Active Directory, groups, Group Policy etc
11) Knowledge of networking essentials like TCP / IP, DHCP, DNS etc
12) Good understanding of Information Security concepts and various technologies used to implement them in desktop environment
13) Troubleshooting skill on End Point Security Products like Symantec/Lumension End Point Protection, PGP/PointSec Disk Encryption
14) Proficient in troubleshooting SCCM Client issues
Tier II & III support for Windows endpoints (laptops, desktops, peripherals)
Tier II & III support for Mac OS endpoints (laptops, desktops, peripherals)
Activation, termination and modification of mobile voice and data accounts
Draw upon deep technical knowledge to provide advanced support to resolve challenging infrastructure and OS issues
Resolves 2nd and some 3RD level technical support issues; solves complex problems while working within standard operating procedures and policies
Returns calls from users promptly and responds to user inquiries with appropriate level of urgency based on documented performance standards. Follows up on all questions, problems, or suggestions from users
Provides support for all Audio Visual (AV), Virtual Teleconference (VTC) and Physical Security solutions, to include hardware and software components, used throughout the Papa John’s user community
Manage and maintain mobile AV and VTC assets
Provide account administration of VTC tools
Provide troubleshooting and problem resolution for Genetec security solutions (e.g. cameras, servers, software)
Documents problems and corrective procedures. Prepares technical documentation and posts to knowledge-base in order to improve call resolution at all levels of team support
Researches, isolates and implements steps to resolve user problems. Simulates or recreates user problems to resolve operating difficulties
Recommends enhancements to standard operating procedures and policies based on experience
Interacts with other technology groups to identify and correct problems
Uses team and project meetings to keep the team fully aware of the progress of assigned projects and to support a team environment of continuous feedback and idea sharing
Participates in on-call rotation to provide 24 X 7 support
Strong experience in systems hardware and software problem determination and resolution
Office (Microsoft), VPN software, RSA devices
Remote control tools (Bomgar)
Windows OS and Microsoft Products
User computer hardware (Intel based or equivalent)
Active Directory and Group Policies
Microsoft SCCM for user computer baseline image management and patch management
Network and client/server Processes and Protocols
Anti-Virus Tools
IOS, Android, Blackberry and Lotus Notes
AMX and/or Crestron AV systems
Polycom and LogiTech products and solutions
BlueJeans VTC systems
Planar AV systems
Genetec security solutions
Experience with a Service Desk Incident Management and Request Fulfillment system and knowledge base tools such as Share-Point
Technical writing and editing tools such as Snag-IT
Demonstrated proactive and solution-oriented problem solving skills
Strong customer focus, responsive to needs; strong inter-personal skills
2 years providing Help Desk, PC or Technical support or equivalent experience
Preferred – professional technical certification (MCDT, MCP, MCSE, A+)
Preferred - ITIL Foundation certification
Provide local IT support for location employees
Maintain back-up processes for local servers and desktops
Design, create and implement software images as required and in collaboration with Diagnostics and Corporate standards and procedures
Setup and troubleshoot computer/server hardware systems / network and software applications
Responsible for system documentation/procedures including developing and maintaining (improving and retaining)
Test and install specific client applications using various software packages and in accordance with Diagnostics and Corporate standards and procedures
Responsible for maintaining data center, client and server backups using appropriate software
Develop system as necessary and maintain PC, Server, Software inventory and tracking of assets using various software programs coordinating with Corporate as necessary
Recommend, specify and purchase equipment and software
Provide on-call support 24/7 for local facility
Collaborate and coordinate with other sites as needed
As applicable, provide support to senior and/or designated lead personnel as directed by manager
Provide technical help desk support including virtual or physical hardware setup/configuration for both desktop and server
Good knowledge of basic server administration and scripting tools for Windows servers 2000-2012 and Linux
Knowledge and experience providing technical support to remote customers in a multiple platform environment
Knowledge of common service and support tools and processes, including remote desktop management, technical knowledge base use and development, and user-facing self-help guides
Knowledge and experience in common IT Service Management (ITIL or other) techniques and processes
Experience using and optimizing a call-tracking and problem resolution system, such as ServiceNow, ManageEngine, or BMC Technologies
Knowledge and experience troubleshooting and maintaining Microsoft Windows 2008 or Windows 2012 based devices, to include experience with Windows Active Directory and Microsoft Exchange
Knowledge and experience with Microsoft Windows 8, Windows 7 and Windows XP
Knowledge and experience Microsoft Office 2003, 2007 and 2010 suites
College diploma or university degree in the field of computer science and/or 5 years equivalent work experience
Industry certifications, this can include A+, N+ and/or MSCE/MCTS/MCITP
Excellent technical knowledge of pcs and desktop hardware
Ability to operate tools, components and peripheral accessories
Microsoft Desktop Support Technician an advantage
A+ and N+ experience
Windows 7/10, Windows 2000/2003/2008/2012 experience
Routers, switches and firewall experience
Microsoft Office 2010/13/16 support
Working knowledge of AD, Exchange 2013 and remote control tools
Knowledge of all software applications used within the organization
Professional image and grooming
Strong listening skills
Able to operate effectively in a team environment with both technical and non- technical team members
Able to manage time effectively, set priorities appropriately, schedule calls
Able to maintain professional demeanor under stress
Able to operate within customer standard operating procedures
Incident and problem management to ensure the delivery of quality onsite end user support
Troubleshooting client/server communication issues and service failures
Planning and implementing maintenance activities
Ensuring networked machines are fully compliant (Patched, McAfee, PGP, HX etc.)
Capacity management of physical and virtualised environments
Some after hours support (as required)
A real people person, with excellent communication skills and a customer service approach
A solid background in a Desktop support role (minimum 3 years’ experience)
Some Server/Wintel support experience
An expert in Windows XP/Vista/7/8/10 and MS Office 2003/2007/2010/2013 suite
Solid hardware knowledge including PC’s, mobile computing and peripherals
Strong problem management and troubleshooting skills
A quick learner who is committed to further developing their skills
Must have significant experience in a customer services role; providing both IT helpdesk and applications support services
Specific experience should include ITIL based incident and service request processes
Windows Desktop and Laptop PC’s
Windows 7 & 8
WDS (Windows Deployment Services)
MS Office 2007, 2010 & 2013
MS Project & Visio
Active Directory (User/Computer Account management)
Blackberry Enterprise Server – User/Device management
Citrix – user/application management
Windows RDP (Terminal Server)
Working knowledge of DNS, DHCP, TCPIP
Video Conferencing systems
Windows 2008 and Windows 2012 Server
Telecomms call management software administration
Agencies who contact the hiring manager directly regarding this role will be removed from the PSL or banned from it moving forward*
The Workplace and User Support Services aims to provide centralized tasks support to the 2nd line Global Remote Desktop Support
Provide Call triage (80%)
Microsoft Windows XP / 7 workstation
Active Directory account management
TCP/IP protocol suite
MS Office suite (including support for MS Outlook)
HP Service Now experience an advantage
Remote control software

Colleague Systems Desktop Support Engineer Resume Examples & Samples

Timely resolution of incidents tickets, minimising the impact to the end user base by restoring service promptly
Providing support to other IS sections
Ensure customer satisfaction in all aspects of the role
Answer \ respond to customer queries raised via telephone \ incident tickets submitted\walk up approach
Liaise with other TTT sections in order to resolve incidents raised against the IS department
Provide end user support for various Microsoft packages including Windows 7, Windows 10, Microsoft Office 2010, 2016 & Office 365
Provide problem resolution for internal business applications & voice systems
Support TT current and future IS systems
Technical assistance in future IS projects to ensure the impact on IS systems and any other associated system is properly identified
Adherence to IT service level targets
Raising fault \ service request tickets using incident management systems
Adherence to Asset Management practices
Network Patching \ Switch Port administration
PC System imaging using imaging technologies
Hardware diagnostics \ assembly
Adhere to system security practices
Experience troubleshooting Microsoft client operating systems (Windows 7 , Windows 10)
Experience troubleshooting Microsoft application suites Inc. Office 365
Experience of supporting Mac OSX
Hardware trouble shooting experience
Understanding of LAN \ WAN network concepts
Experience of ITIL working practices
Trouble shoot desktop / Laptop problems and solve the problem within the departments SLA
Maintain the Desktop PC’s , Printers, Fax Machines, Copies, Projectors
Ensure the integrity of the Desktop / Laptop software and data
Ensure desktop antivirus and data security
Ensure All users’ Desktop & Laptop issues are resolved within SLA
Provide out of Office support to key areas of the Business

Desktop Support Engineer With Top Secret Clearance Resume Examples & Samples

Install, configure, deploy, and upgrade computer hardware and software
Interact with network services, software systems engineering, and /or applications development teams to restore service and/or identify and correct problems
Identify and reserve Computers being assigned to the network through DHCP
Bachelor's degree in Computer Science or related field and 4+ years experience, or equivalent combination of education and experience
Experience supporting Tier 2 Helpdesk services
Experience working with Altiris; HP Openview is desirable
Be willing to work 3rd shift
Good communication skills to work effectively with team members, support personnel, and clients
2nd Line Support to 300+ users in London, South Africa, Dublin and Tel Aviv
VIP user support to senior management & company president
Ensuring local documentation is up-to-date and providing user support documentation to the business proactively
Completing administration, tasks and relevant security policy compliance in line with SoX guidelines
Auditing local hardware and software
Working with external vendors, Local Global Support
Desktop moves and changes
Strong Communication skills and over 3 years of hands-on IT customer service
3-4 years IT industry experience
MCSE or equivalent preferred but not essential
Tactful, diplomatic and able to thrive in an ever-changing environment
Ability to work proactively, under pressure and independently with minimal direction

Desktop Support Engineer Year Contract Resume Examples & Samples

Desktop Support Engineer – 1 year Contract
Supports the configuration/installation and general troubleshooting of both PC/Mac hardware and software, including laptops, desktops, printers, and other mobile phones
Provides routine support to end-users and business operations on IT matters
Provides local desktop and remote support for major campus location and remote offices
Responsible for VC assistance to meeting rooms
5+ Years IT industry in support
Strong PC and Mac support experience with Mac OSX, Windows OS, MS Office, MS Outlook and POLYCOM Video Conference solution
Experience in end-user support and providing both front and backend support
Strong written/verbal communications skills, ability to interface with end-users effectively
Strong IT customer service skills and user interaction
Senior Desktop Support Engineer
Senior Desktop engineer to lead small HK desktop team
To provide hands on skills and leadership guidance to current team
Provide training and best practices in support and helpdesk environments
Provides status reports, incident and problem summaries, and project statuses as required
Responsible for VC assistance to VIP’s and meeting room presentations
BsC Honours Computer Science
7+ Years IT industry in support
Strong written/verbal communications skills, ability to interface with end-users effectively. Strong IT customer service skills and user interaction
Perform laptop builds, backup and restore, break / fix as necessary
Support the executive team
Create/Maintain/Deploy corporate images to computing devices
Backup experience (client / server) is required
Add/Remove/Modify accounts
Email accounts using Active Directory
Setup, configure and troubleshoot mobile devices
(s)FTP account creation
Manage/monitor virus controls / infections
Network printer setup and basic maintenance
Handle receipt and asset management for all IT related equipment
Maintain asset records for IT related hardware
Administer/setup and deploy desktop phones to users
Assist with the day-to-day maintenance of company's PCs and Cisco IP phone system. MAC experiences a strong plus
Assist department manager in on-going assessment and technology refresh of PCs; will require research and evaluation of hardware and software
Microsoft Outlook configuration and troubleshooting skills
Utilize ticketing system to track all support calls. Assist corporate and remote employees with PC problems and requests
Procure IT Assets such as PC's, mobile devices, and other peripherals
Participate on the on-call rotation
Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
Assists in the setup and operation of audio visual hardware as required by end user
Determines appropriate hardware and software based on corporate policy and end user requirements
Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
Escalates incidents and questions to appropriate support groups
Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
May assist in administration and maintenance of technology infrastructure components
May assist in installation, maintenance, troubleshooting and repair of office telephony system
Uses corporate incident management system to record and track all support work
Maintains accurate hardware and software records for corporate assets
Performs time tracking tasks as required
May assist with the procurement of hardware and software
Supports team’s abilities and functions through positive customer relations
Contributes to the improvement and enhancement of processes and procedures
Knowledge of company desktop operating systems and software
Knowledge of standard computer hardware
Superior customer service skills
Ability to work within a team environment
Ability to independently plan, organize and prioritize one’s own activities
Ability to express ideas clearly in both written and oral communication
A+ certification preferred
Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
Ability to work in a typical office environment
Ability to lift and move desktop and other related hardware
Frequent, local travel may be required depending on location
Occasional, distant travel may be required
Occasional evening and weekend work may be required
Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team

Senior IT Desktop Support Engineer Resume Examples & Samples

Previous deployment and rollout experience
Windows XP, 7 and 10
Various deployment tools – IT hardware and software
Experience of preparing machines for migration and configuration
Microsoft server experience
Fast paced and proactive nature
Performs a variety of administrative and technical work related to the coordination, control and maintenance of personal computers, printers, telecommunication devices, and other IT related hardware within the organization to insure compatibility and integration with IT strategies
Knowledge of the organization's trouble ticket system and ability to use it to assess customer needs and improve the service desk service
Working knowledge of the variables determining priority/severity of a call
Ability to monitor the service desk workload and prioritize trouble tickets for effective use time
Ability to provide standard and/or special status reports on the entire trouble ticket system
Ability to analyze major incidents or service desk problems and research solutions
Ability to develop, test and implement solutions to unique or unusual problems detected during troubleshooting
Ability to document and communicate problems, solutions and the implementation process
Knowledge of latest IT technologies and how they may apply
Knowledge of established troubleshooting guidelines and procedures and ability to use them
Ability to set up and document new troubleshooting procedures
Knowledge of the operations of other technical groups and ability to effectively provide liaison for users with these groups
Schedules and prioritizes work to accommodate IT and customer needs while minimizing impact on current projects
Basic understanding of new network architectures and/or configurations
Knowledge of the design and installation of network cabling
Basic understanding of the organization's network and LAN architectures and supporting technologies
May assist in other related departments as required by business needs
Adhere to Asset Management procedures, ensuring assets are fully tracked & information is maintained throughout its lifecycle in a timely fashion
Look to improve local procedures wherever possible
Supporting key areas of the business covering both desktop and Laptop user environments
Managing workload under high demand
A highly flexible attitude
Experience within IT industry in a customer facing capacity in a technical role
Automation tools (SCCM)
Basic Network support
Hardware Installation knowledge
Exposure to Netbackup / Backup Exec
Knowledge of Blackberry/ Samsung/ Nokia phone support
Knowledge of – WINS, DHCP, DNS, Group Policy etc
Server Support skills / knowledge
Experience and attitude are more important than academic qualifications however a minimum of A Level qualifications is desired
IT Qualifications desirable or equivalent experience
ITIL foundation desirable
Experience providing desktop IT installation for a networked, multiple location, business / organisation
Technical knowledge of desktop equipment: PC’s, laptops, tablet PC’s, printers, scanners, iPAD’s, ip telephony & mobile phones / devices
Knowledge of networking, i.e. Datacoms & Voice, Active Directory (User environment), Network Printing, TCP/IP, Ethernet & LANS
Basic awareness of ITIL principles, ideally certified
Analytic and efficient approach to the installation workload
Ideally have a valid driving license or in process of obtaining one
Detailed knowledge, experience and understanding of majority of the following
Microsoft Office Software ( 2003, 2007, 1010 & 2013)
Microsoft Windows V7, V8, V8.1 & V10
Microsoft Outlook 2003, 2007, 2010 & 2013
Internet & Intranet
Anti-Virus Software
Application installation & configuration (general)
Encryption software
Remediate patch and update issues across the Australia and New Zealand business
Proven experience in a desktop support role
Good understanding of the ITIL Framework is an advantage but not a pre-requisite
Previous management experience in a Windows 7 and 10 desktop environment
Experience in supporting mobile device management and Polycom VC equipment
Proven experience in design and deployment skills in Standard Operating Environment builds
Experience supporting an office as an IT professional
Experience working in a procedures-based environment where change control is a fundamental aspect of daily operations
Tertiary qualification in a computing discipline and/or appropriate work experience
Client facing/consulting skills
Experience in application packaging using Advanced Installer
Experience in Window 10 roll out and/or Office 365 roll out to production environment
Knowledge of banking systems
Melbourne CBD location and city/river views
Opportunity to work with the latest technology
Benefits of working for a corporate company and have a work/life balance
Exciting career progression opportunities
Variety of work and client interaction
A modern and interactive environment
Our culture; entrepreneurial, creative, collaborative and energetic
Responsible for desktop software & hardware support and work with service providers in case of hardware failure
To install and test PC peripherals as requested by users according to the bank standard
To follow up procurement & delivery of hardware/software that’re required by users
To install software/application according to user requirements or application installation procedure, and act as the first line support of software & applications
To co-ordinate & liaise with other IT teams for network connection of desktop equipment
To provide relocation services on IT desktop equipment
To maintain up-to-date hardware inventory
To administrate Windows user account
To satisfy all administrative requirements of the position
To update SAP for procurement & fixed assets control
To deploy latest Security Patches
To support VC and voice recording playback
Direct contribution to BNPP operational permanent control framework
Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan
Comply with regulatory requirements and internal guidelines
Contribute to the reporting of all incidents according to the Incident Management System
Holder of MCSE
Over 2 years working experience in a banking environment
Authoritative knowledge of current protocols, operating systems, and standards
Operate tools, components, and peripheral accessories
TCP/IP fundamentals
Function effectively in a team environment with both technical and non-technical team members
Work effectively with minimal supervision
Responsible for desktop software & hardware support, working with service providers (as required) in case of hardware failure
To install and test PC peripherals in accordance with the bank's standard when requested by users
To follow up on the procurement & delivery of hardware and software requested / required by users
To install software / applications according to user requirements and/or a user's application installation profile, acting as the first line of support for such pieces of software
To co-ordinate & liaise with other IT teams and its members to establish network connections for desktop equipment
Provide relocation services on IT desktop equipment as required
Maintain the hardware inventory listing/s and ensure it is up to date
Administer Windows accounts for users
Update SAP for Procurement & Fixed Assets Control as required
Deploy latest Security Patches as required
Provide support for Video Conferencing and Voice Recording Playback
Directly contribute to BNP Paribas' Operational Permanent Control framework
Contribute to the implementation of Operational Permanent Control policies & procedures in day-to-day business activities, (e.g. Control Plan)
Ensure compliance with all regulatory requirements and internal guidelines when undertaking day-to-day activities
Reporting of all incidents in accordance withaccording to the Incident Management System at BNP Paribas
Holders of Microsoft Certified Solutions Expert MCSE Certification will be looked upon most favourably
2 years or more of working experience in a similar / related role within Banking environment is a must
Advanced technical support to internal and external customers
Expert troubleshooting and providing solutions
Installs, diagnoses, repairs, maintains and upgrades all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance
Troubleshoots problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required
Working knowledge of most Microsoft based platforms including Windows based operating systems
Responsible for supporting the Video editing systems and workflow, which includes Avid Interplay (including Access, Assist, Media Composer , Media Central, Delivery , Archive and ISIS), Adobe Creative Cloud (including Premiere, After Effects and Photoshop etc), Masstech Archive (including SpectraLogic Tape Library), Rhozet Transcoding, Aspera file transfer, SnapStream, LiveU, Teradek and Livestream and any other solution the team acquires
Responsible for the installation, configuration and troubleshooting of all end user hardware, software and related peripherals including but not limited to: client facing support, hardware, software, mobile devices, peripheral and network troubleshooting for all end user systems
Scope of work includes responsibilities general outside of Clients Services and/or in scope of other IS&T support groups but requires the Technical Engineer to be responsible. Responsibilities may include but not limited to: Server Support, Backup Operations, Vendor Management, Application Support and Maintenance, Infrastructure Support and Enhancements
Provides remote office and after hours support for multiple locations. Performs after hours and weekend support, systems installation and maintenance as required
Resolve incidents and requests within SLA
Support will be a mix of Windows, OSX and Linux devices
Assist End User Design & Engineering in testing and keeping production images up to date
Travel locally between multiple CBS supported locations when needed
Responsible for making independent decisions that adhere to the policies and procedures of IS&T
Receives general guidance and direction from Team Lead and/or Manager, Client Services & Support
Makes recommendations for solutions on IT requests
Minimum six (6) years IT experience supporting end users systems
Strong Analytical and Decision making skills with a limited amount of information
Strong knowledge of all workstation operating systems
Strong knowledge of technology such as: network topologies, server administration, etc
Strong working knowledge of current Windows Server operating systems
Strong knowledge of Microsoft Office products (Word, Excel, Outlook, Power Point, Access, etc)
Experience with desktop remote control software (SMS, Casper, Bomgar, RDP, VNC, etc)
Familiar with LANDesk
Undergraduate degree in a computer science related field or equivalent work experience required
Provide desk-side technical assistance for the Desktop related calls that cannot be resolved by the Technology Service Desk (it is in the responsibility from Service Desk to decide whether an onsite visit is required)
Provide coordinated support to other IT teams for complex customer related issues requiring technical assistance
First level market data support for services such as Bloomberg, Reuters, Eikon, EBS
Support internal ICT systems and perform hardware troubleshooting and repair on desktop and laptop equipment
Provide technical support and guidance to the ICT Business Support team where required
Support standard LL systems software suites and networking environment
Provide ICT support to end users for office automation applications, such as word processing, spreadsheets, databases, e-mail and other productivity software
Interact with users by means of telephone conversations and face to face in order to provide an optimal solution
Installing and providing second level support for all hardware including PCs, laptops, mobile devices and peripherals
Provide basic data network troubleshooting
Maintain user documentation, procedures and libraries for installed products
Monitor and track fixes and upgrades for PC’s
Liaise with third party ICT suppliers and maintainers
Maintain good working relationships with manufacturers, suppliers and other external third parties and liaise with peers throughout the corporation to ensure continuity and efficiency on all project sites
Ensure all projects / work efforts follow change management principles and are recorded using the agreed process
Analyse new desktop technologies consistent with the needs of the business and seek new ways to improve current technology and business processes

Active Directory & Desktop Support Engineer Resume Examples & Samples

Implement and support roaming profiles
Implement and support offline folders
Implement and support folder redirection
Implement and maintain a standard corporate logon script
Implement and maintain the managed desktop GPO customization
Remotely assist on site personnel during PC deployment
Define security logging and audit rules
Allow/Block applications from running
Define firewall rules
Distribute certificates
Internet Explorer security settings
Dealing with IT support issues & queries via team hotline and ITSM ticketing system(Service NOW)
Manage day-to-day support to ensure stability, reliability and availability of applications and services for the business
Ability to clearly and effectively communicate with users
Escalating issues as necessary per established escalation policies and procedures
Collect diagnostics and other supporting evidence to identify the root cause of problems
Create and maintain all operational documentation, processes and procedures
Working closely to ITIL concepts and principles
Microsoft Windows ande descirable but not essential exposure to MAC OS
Desktop Hardware
Mobile Technologies (iPhones, IPads, etc.)
Mobile Iron
Service Now or Remedy exposure desirable
SCCM desktop client management
Front Office exposure to Market Data systems � Bloomberg, Thompson Reuters, Factset and market leading broker apps
Experience of VDI technologies would be beneficial but not essential
Trade floor support with customer service background
Knowledge or conceptual understanding of infrastructure technologies � servers, networks, core services, storage, etc
Fast learner, ability to absorb and apply information
Assertive, self-motivated and collaborative
A solution-focused attitude and flexible approach
Able to effectively balance time between day-to-day support work and project-related tasks
Ability to prioritise and effectively triage issues
Strong commuication skils
Abilty to understand how your role relates to the overall goals of the business, a customer-focused mind-set
Desirable Microsoft Certified Professional (MCSA, MCSE, MOS)
ITIL certified is a plus or should have some understanding ITIL concepts and principles
Microsoft Certified Solutions Associate (MCSA) Desktop
MCTS for Office 365
Cisco Certified Entry Network Technician (CCENT)
Remote and onsite for support end user computing and mobile devices, peripherals and software
Troubleshoot client/server communication issues, service failures
Hardware diagnostic/repair (where applicable) and re/installation
Follow and improve the CGI Methodology and adhere to agreed service levels
Potential after hours support and interstate travel
Superior problem solving and communication skills
Demonstrable experience working in a client facing position within an ITIL context
Ability to work unsupervised and manage time effectively
Strong experience with PC’s, mobile hardware and peripherals
Remote support/tools e.g. SCCM Remote tools, Remote Assistance/MSTSC
SCCM software deployment and packaging
Customer Service & Support
To architect and research on infrastructure capability to be able to support the direction of high technology infrastructure
To enhance current organization technology and focuses on digitalization to enhance organization’s efficiency, capabilities, functionalities, integration and collaboration
To provide support on organization’s operating applications/security/software/system such as but not limited to (Proprietary Application, McAfee Solution (DLP, Encryption, Anti-Virus), Microsoft Office, Lync/Skype for Business Client)
To conduct testing and troubleshooting of pre-built images, window scripting, standard baseline application and post built images on GPO and security hardening
To conduct testing of policies in regards to ad-hoc request from application team and desktop support and to review and tighten policies as accordingly to TISO guidelines
3 years’ experience in engineering/platform/Active Directory/Mobile support with the following technical skill sets

Desktop Support Engineer Junior Resume Examples & Samples

Application Package Creation: The Desktop Engineer should be proficient in modern methods and techniques to bundle Windows and Apple application packages for use in mass distribution. Working knowledge is required of BAT/CMD commands, shell scripting, VBScript, PowerShell. Should be familiar with toolsets such as InstallShield, Casper Composer, Iceberg, Innosetup, MSI, PKG, as examples. Should understand CLI and command-line switches to control the needed behavior of the application install. Candidate should be familiar with testing procedures using virtual machines, patch tester groups and follow protocol for production system release. Ultimately packages will be used for but not limited to rollouts, upgrades, Software on Demand (customer self-service) and in response to InfoSec related alerts
Security: Work indirectly or directly with the Information Security group (GIS) to ensure that all applications meet Time Inc. security guidelines for required patches, rollouts and upgrades
Hardware Asset Management: Help monitor and track hardware assets and the desktop management tool compliancy (such as AntiVirus defs, version control, etc)
Familiarity and experience with the following a plus: Scripting & languages such as Shell Script, PHP, Perl and HTML
Experience working in a similar 1st / 2nd line support position
Microsoft support background – MCSA or MCSE qualification would be beneficial
Office 365 administration
Experienced working towards agreed Service Desk SLAs (e.g. call conversion and call resolution)
Must have analytical skills and be able to solve technical problems across different platforms
Must be a team player and be able to demonstrate excellent interpersonal skills
Must be able to demonstrate effective communication skills, both written and verbal, to all levels within the organisation
Requires a High School degree and at least one year experience
Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Unisys. COMPTIA, and NETWORKPLUS
Troubleshooting software and hardware problems
Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability
Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals
Knowledge of client specific internal procedures and service delivery requirements
Excellent analytical and client communication skills
Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience
Provides a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment
Bachelor’s Degree or equivalent experience/Certifications within area related to job function
5 – 7 year’s prior experience in a call center environment, preferred
Working knowledge of IT Disaster Recovery process and procedure
8570 certification: Security +
Experience with Microsoft Windows Operating Systems (XP, Vista, and Windows 7)
Experience with Microsoft Office 2003/2007/2010
Experience with Microsoft Office Communicator
Experience with remote connection tools and protocols
Experience working with Remedy System
Demonstrated experience with Common Access Cards and CAC Readers/PKI certificate troubleshooting
Demonstrated experience with Blackberries
Demonstrated problem solving skills
Polished professional with excellent Written and Verbal communications skills
Previous helpdesk/service desk experience
Demonstrated skill in preparation of procedural documentation
CAC readers for MFD’s setup/install
Familiarization with SCCM
Knowledge of Air Force Protocol

Field Engineer / Desktop Support Engineer Resume Examples & Samples

Configure and install Lenovo laptop and desktop PC's, transfer user data to new systems. Collect, stack, and record PC's for disposal
Industry experience should be at least 2 years
Hardware migration project experience
Knowledge of Windows 7/10
Knowledge/experience with data transfer, end user profiles
Business casual dress requirement
Accurate asset data recording
Ability to follow written technical instructions
Available Work hours, typically normal business hours 8-5
Windows 7, Experienced
Lenovo PC/Laptop Hardware Support, Experienced
Reliability and a strong sense of responsibility
Ability to work independently and take ownership
Solid technical and analytical skills required
Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers
Knowledge of supported Microsoft Windows operating systems
Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues
Assist non-technical end users working at physical location with identifying and resolving problems
Work on End User and Operations IT projects including hardware and software upgrades, configuration of machines, deployment of systems, etc
Identify, track, reproduce and support resolution and testing of defects in retail IT systems
Handle 'after hours' calls as scheduled
Write and implement operational and support procedures
Two or Four Year Degree or A+, Network+ or MCSE certifications
5+ Years of industry experience including but not limited to desktop engineering experiences, analyzing, designing, building and deploying desktop solutions into a production environment
Minimum 5+ years of customer service experience troubleshooting end user technology in a fast paced environment
Bulk manufacturing and production environment experience a plus
Strong documentation and training skills
Use of Windows (XP, Win7, Win8.1, 10, Server), Citrix, and SCCM
Use and understanding of MAC OS
Provide support for Cloud based apps and client software such as BOX, Office 365 including SharePoint, Onedrive and Office App
Exceptional interpersonal skills and customer service skills, with a focus on rapport-building, listening and questioning skills
Strong organization skills including follow-through/ups
Ability to be self-sufficient and creative
Basic working knowledge of a CMS, AS400 systems and JDE a plus
Implementation and support services for Microsoft related technologies - Workstations, servers, Exchange, SQL, SharePoint, etc
Troubleshoot and resolve issues with desktop hardware and software pertaining to systems operations
Troubleshoot and resolve issues with desktop hardware and software pertaining to LAN connectivity
Maintain and perform hardware set up, proper configuration and system modifications to assure high availability and performance
Installing and setting up office/cubes for new and existing employees, relocating phones, and troubleshooting outages
Escalate unresolved problems to staff with specific expertise, such as developers, network or system engineers, and database administrators in a timely manner
Collaborate effectively with helpdesk team members and other IT technicians to resolve and document issues
Create and update standard software loads for a variety of desktop systems
Physically move and re-establish desktop systems and servers as required
Assist LAN, WAN or the Systems Engineer as required
Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools
Communicate technical issues to Corporate IT staff as needed
Perform other job related duties as dictated by business needs
Provide training to onsite and remote users
Administer and maintains all server hardware and software, and ensures backup procedures are in place, monitored and tested
Install, administer, troubleshoot, and maintain LAN, PC and peripheral equipment
Work with vendors and internal support contacts to resolve technical problems with desktop equipment and software
Create and maintain documentation on IT processes
Track and maintain inventory and stock of PC/LAN equipment in order to meet business needs
Out-of-hours on-call responsibilities
Minimum 3 years IT Desktop Services/LAN support experience required. Experience providing support to business community users up to senior executive level. In-depth knowledge of Windows operating systems – XP, Windows 7, Windows 8. Working knowledge of Windows Server 2003/2007 preferred
Active Directory administration and account management experience required. Thorough knowledge of security enhancement/monitoring products for PC and laptop environment
Incident management and Problem management experience highly desired
In-depth knowledge of and experience working with MS Office Suite (2003, 2007, 2010. 2013, Office 365), Adobe (multiple versions), and other desktop applications (WebEx, and other collaboration tools). Thorough experience configuring, upgrading, troubleshooting desktop and laptops computers, servers, printers, scanners and other peripheral devices. Experience using PC support tools such as LANDesk, WebEx, Dameware preferred. Lync/Skype 2013 experience required. Familiarity and experience with SCCM preferred, but not required
Must have excellent customer service skills and background
Desktop computing environment consists of Windows 7, MAC OS, and iOS
Build rapport and elicit problem details from employees
Deliver fixes to the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications sometimes using remote access technology
Record, track, and document the incident request problem-solving process through to final resolution
Access software updates, drivers, knowledge bases, and frequently asked question resources on the Internet and internal knowledge base to aid in problem resolution
Assist in the deployment of new Application, OS, Patch releases to the customer base
Asset Management tracking as equipment is deployed / returned to stock/ retired
Provide VPN connectivity support for remote personnel
Support all network printers and desktop peripherals
Develop help sheets and frequently asked questions/answers for employees and team members
Develop an understanding of the unique technology requirements that exist within the business unit(s)
Suggest and advocate technology solutions and enhancements that meet the need of the business unit(s)
2 years relevant work experience
Experience with desktop (PC & Mac) and server operating systems
Extensive application support experience with MS Office, Outlook, SharePoint, Lync, Adobe Products, etc
Working knowledge of a range of computer diagnostic utilities
Minimum 2 years’ service desk experience or 1 year desk side
MCSE (or other Microsoft certifications), CCNA, Computer Maintenance A+, ITIL Certification
Experience with AD
Experience with Office365 administration
Worked as part of a larger team but manages own workload
Experienced working towards agreed SLAs (e.g. call conversion and issue resolution)
English and Arabic language is a requirement (written and verbal skills). Turkish is nice to have but not essential
Excellent problem solving skills, is accountable for the work assigned and delivers results timely, reliably and correctly
Experience working on small projects and delivering against timelines
Working knowledge across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity
Ability to form positive relationships with individuals at the supervisor/team manager level
Demonstrable experience of 1st/2nd/3rd level Corporate IT support, gained in a multi-site , fast paced IT operations environment
Able to perform root cause analysis. Capable of recommending effective courses of action, communicate resolution, policy and procedures to the various IT partners, management, and end users
Experience supporting MAC OS and MAC hardware (Mac Book Air, Mac Book Pro)
ACMT: Apple Certified MAC Technician certification/Microsoft Certified Systems Engineer (MCSE) or similar would be a plus
Preferably experience with Lenovo parts ordering and hardware repairs
Experience working with Active Directory, domain services and back office/infrastructure application support
ITIL Foundation Certificate
Experience with Remedy and Service Now ITSM Tools
Knowledge in storage and backup technologies

Desktop Support Engineer, Mid Resume Examples & Samples

2+ years of experience with service desk support and network operations
Experience in an enterprise IT environment and the implementation and rollout of new or updated desktop technologies
Experience with implementing and maintaining security controls and compliance, including developing security documentation
HS diploma or GED and 3 years of experience with IT or BA or BS degree
Experience with Unified Communications or VoIP
Experience with Microsoft Office, Office 365, and Microsoft SharePoint
Experience with IBM BigFix, McAfee ePolicy orchestrator, and other various systems administration utilities

Apple Certified & Windows Desktop Support Engineer Resume Examples & Samples

ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred or equivalent experience
3+ years IT work experience preferred in a corporate support environment
Demonstrated expertise of Microsoft Windows Operating Systems, Apple Operating Systems, and Microsoft Office products. Candidate should have the ability to install, configure and troubleshoot each operating system
Troubleshoot and repair hardware and software on Apple & Windows desktops, laptops and peripherals
Ability to perform general computer hardware maintenance on Apple and Windows Systems (CPU replacement, Motherboard replacement, Laptop LCD replacement, etc.)
Perform imaging / re-imaging end user Apple / Windows desktop and laptop machines
Knowledge of Windows mobile client devices, and Apple iOS products a plus
Knowledge of internet security and antivirus software
XCode, Apple Scripting, or other scripting languages a plus
JAMF Certified, MCSE or other certifications a plus
Mandatory ability to communicate effectively with management, peers, and customers, via email, phone and in face to face situations (written and verbal)
Ability to travel to setup hardware, and troubleshoot issues at other local Oracle offices (up to 25% of time)
Analyze consistent or repetitive issues or problems, develop creative solutions and assess risks / benefits; develop strategies for resolving identified issues and how to prevent future occurrences
Document supported systems and application procedures and processes
Stay in touch with technology changes and our client's operating environment changes. Our goal is to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service
ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred or equivalent experience ( must have any of these 2 certifications)
Working knowledge of internet/data technologies
Demonstrate ability to self-motivate, work in teams, be detailed oriented and be flexible within a fast-paced and changing environment
2) MS Office Suite 2007
High-school diploma or educational equivalent required; diploma from a technical or vocational school or have acquired equivalent military/DoD training. Bachelors Degree in Computer Science, Information Assurance, Information Systems, or other related scientific or technical discipline is preferred. Work experience or industry certifications demonstrating technical proficiency may be substituted for education requirements
Must have three (3) to eight (8) years of experience providing IT implementation, troubleshooting, and maintenance support. Expert-level skills in Service Desk operations
Attention to Detail - Demonstrates thoroughness and contentious attention to detail
Customer Service - Works with clients and customers to assess their requirements, provide information or assistance, explains the scope of available products and services; is committed to quality deliverables
Oral Communication - Expresses information effectively, listens to others, attends to nonverbal cues, and responds professionally
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations and resolve issues
2) SCCM (backend configuration)
Imaging (from scratch)
3) TCP/IP, MDM
Any scripting experience is a plus
Utilize SCCM and other tools to create Microsoft and 3rd party security patches and application updates
Possess excellent PC troubleshooting skills in a Windows 10/Office 2013 environment
Help manage the workstation image including creation, updates, improving performance and reliability, and performing troubleshooting
Utilize SCCM to produce software security compliance and desktop infrastructure health
Utilize SCCM to maintain and report on software inventory levels
Create and maintain project and procedure documentation related to desktop engineering
Experience with mobile device management, including Blackberry, iPhone, and Windows mobile devices
Available for after-hours or weekend support as required
Bachelor's degree in Computer Science or related discipline and/or related job experience
Six years+ of desktop support experience
Two years+ backend SCCM experience
Enterprise level expertise in Win 10, Exchange, Office 2013, SCCM, and scripting
Experience with remote desktop management
A solid understanding of TCP/IP, DNS, DHCP, cabling, and other network fundamentals
Strong written and verbal communication skills with attention to detail
Identifies and solves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems
Maintains other relevant computer peripheral devices such as Monitors, Printers, Video teleconferencing problems
Some shift work may be required and weekend work is needed for projects
Proven experience of configuring workstations/laptops and associated software
Experience with conference room technology including, video conferencing, audio conferencing, and mic/speaker setups
Experience working with Active Directory, domain services and back office/infrastructure application installation and support
Experience with Windows 10 & 7, Mac Sierra, EI Capitan Operating systems and associated applications
Experience with Lenovo parts ordering and hardware repairs
Serves as a backup and/or backfill for other roles on an as needed
Addresses support incidents and requests submitted via walk up
Regularly uses remote control to assist with supporting end users; deploys to floor as needed. Core function requires on site presence
Facilitates escalations while maintaining primary communication channel with original requestor
Takes notes/minutes in meetings and circulates to team
Actively participates and contributes to team discussions and meetings
Assists in maintaining technology inventory
Tracks all work as a ticket in ServiceNow via a thorough documentation of findings, communication, and work completed, and using documented and approved procedures
Uses principals of Incident, Request, and Problem management to provide excellent technology support and service to United Therapeutics
Accepts escalations from Desktop Engineer I due to access limitations, skill/experience limitations, uncertainty regarding next steps, complexity, and/or near or post SLA
Acts as primary Point of Contact during outages, critical incidents, and problems
Identifies and resolves complex and/or near or post SLA breach incidents and requests
Uses robust decision making logic, insight, knowledge, and experience to address incidents and requests that may not have clear path to resolution, applicable process or procedure
Develops and executes regular audits and remediation of core systems and services to anticipate and prevent future incidents, drive efficiency, and efficacy
Monitors technology blogs, reports on, and shares findings with team
Plans, orchestrates, and executes global software, system, or service deployments and/or upgrades
Participates in cross functional, practice, and/or departmental teams to address complex problems, incidents, and/or requests
Reviews and edits ‘how to’ documentation for end users
Develops, maintains, and executes training sessions in collaboration with all technology practices and functions
Develops and maintains ‘how to’ documentation for back end technical processes and procedure to be executed by technology team members
Executes sensitive and/or complex account, group, and bulk actions
Develops, submits, and executes approved change requests
Organizes and leads meetings as needed
Preforms root cause analysis in partnership with subject matter experts
Coordinates support calls to vendors for remote and/or on site repairs, deployments, and/or RMAs as needed
Identifies trends within service incidents and requests
Identifies and documents opportunities for automation based on observed trends and data
Assists in identifying, suggesting and executing actions to restore service during an outage

Mac / Linux Desktop Support Engineer Resume Examples & Samples

Support users/resolve issues on phone, email, walk-ins and using remote tools. Desk side support as required at various locations on the center
Installation of systems, software and hardware components, not limited to memory, hard drives, printers, etc
Resolve software conflicts, corruption, and misconfiguration issues, virus detection and removal
Resolve hardware components issues not limited to: hard drive, memory, logic board, cards, monitors and other items, identifying failures, providing solutions
Verify backups, review logs, rotating tapes, monitor backup systems including RAIDs, and servers, verify client connectivity, document any issues or concerns as identified
Installation and troubleshooting of specialized equipment, including embedded systems such as hyper walls, spectrometers, etc
Develop, push, troubleshoot and report on patch levels using provided tools such as Big Fix and Apple Remote Desktop or other patching tool
Participate in annual security audits. Implement Agency/Center mandates. Configure systems per appropriate security plans
Bachelor’s Degree in Computer Science or related field or equivalent years of experience
2-4 years of directly related work experience
Extensive knowledge of Macintosh Desktop (GUI and command line)
Experience with Linux Operating systems
Experience with Mac BSD or Linux open source applications
Operating system, firewall, network security and TCP/IP knowledge
Proficient with setting up and troubleshooting with remote protocols such as ssh, rdp, vnc or sftp
Experience with SMB Enterprise backup applications and solutions such as Retrospect and Time Machine
Experience with PKI and/or encryption, virtual systems, RAIDS
Experience with Shell scripting (bash, csh, tcsh, etc)
Experience with patch management and monitoring tools and philosophies
Candidate must be highly motivated, flexible, self-directed and able to manage multiple tasks
Able to work in a team environment as well as working independently in a dynamic environment is required
Must be a US Citizen with ability to obtain clearance if needed
Experience with Windows Desktop
Experience with multi-operating system implementation and support in both Active Directory and stand alone environments
Experience and troubleshooting with Active Directory
Experience with Big Fix, Jamf or Centrify other tools
Experience with interoperability of Windows/Macintosh/Linux operating systems
Knowledge of IDL, MatLab, ENVI, Solidworks, and other Scientific/Engineering applications
Familiarity with USGCB, CIS, NIST, FISMA or other standards and benchmarking
Understand and recommend software and hardware lifecycle for customer upgrade needs
Experience supporting in a Science, Research, Engineering, Education, or Government environment
Provide quality customer service to all clients in a timely manner
Respond to and resolve incidents and service requests escalated from the service desk
Image laptops and desktops with Standard Operating Environment image using SCCM
Support multiple Standard Operating Environments (SOE) including desktop applications
Investigate, diagnose and resolve hardware and software faults related to end-user devices
Ability to respond to high priority issues in a timely manner
Liaise with vendors, as required, to achieve problem resolution
Cable patching for telephony and data services
Escalate issues or problems as appropriate to management
Take initiative to continually develop technical knowledge and professional skills and develop documentation as required
Manage, own and co-ordinate technical resolution of faults either remotely or onsite
Abide by and advocate corporate IT standards
Communicate any IT related issues to the business in a timely manner
Participate in technical projects including project appraisal and problem tracking
Understand the scope, delivery mechanisms and processes of all Services delivered by Dimension Data
Position demands flexibility so ever changing technologies can be suitably supported

Junior Desktop Support Engineer Resume Examples & Samples

Desktop support experience
Excellent knowledge of Windows 7, Office suits, PC/laptop hardware, printers, scanners
Hardware & software installation experience
Good fault diagnosis skills
A basic understanding of LAN patching
Basic knowledge of Active Directory
An ability to troubleshoot problems and get to the root cause of complex technical desktop issues would also be an advantage
An understanding of server hardware, LANDesk, experience of using PointSec and McAfee antivirus would be useful, but not essential
Previously worked in an environment which measures performance against SLAs and be able to focused on incident management according to priority and business impact
Although the core hours are Monday to Friday a flexible approach is required as you may be asked to work some evenings and weekends in order to support change or projects
Analytical approach to problem resolution
Must be able to meet strict deadlines
Must be able to work under pressure
Willingness to take ownership of problems / issues until resolved
Excellent interpersonal skills and customer focus
Ability to manage the ‘ever changing’ customer workload
Willingness to work extended hours as and when required
Good Time management skills
Principle Duties and Responsibilities
Second Line responsibility for resolving Incidents and completing IMACs in line with the Nautlius contract – for both hardware and software
Liaising with the Service Desk and Level 3 Teams, to ensure appropriate forward movement leading to efficient resolutions and completions
Undertaking IMAC activities, including hardware and software installation, as per the Nautilus contract
Undertaking Project based activities in support of both internal and external Project Managers, as above
Liaising with, and taking guidance from, the IMAC Schedulers
Working with the Build Engineer to complete individual PC software inventories and installations
Keeping the EUC Tower Lead informed of any problems or issues arising, escalating as necessary
Flexible working to support the hours of between 0700-1900 Monday to Thursday, 08:00 – 13:00 Friday and 08:00 – 13:00 Saturday (overtime), and also covering adhoc overtime as required
Key Accountabilities and tasks
Incident/IMAC management in line with agreed SLAs
Troubleshooting hardware – including desktop PCs, laptop, workstations and associated peripherals
Troubleshooting Software – including operating systems and desktop applications
Rebuilding and configuration PCs, applications and peripheral installations as per the IMAC process
Moves, changes and deletions of the hardware/software estate to agreed SLAs (IMAC)
Involved in new IT infrastructure implementation projects, moves, changes and deletions to agreed SLAs (IMAC)
Good technical knowledge, skills and hands on experience of Hardware
Experience of KPIs and SLAs, together with experience of the Client’s industry would be advantageous
Excellent team awareness
Responds to end-user requests for support and maintenance for the following client hardware/software platforms listed in the IT Standards Manual
Windows XP, Vista, Windows 7, Windows 10 & Mobile Devices
HP Desktop and Notebook family of client computers
IPad and iPhones
Troubleshoot PC-related equipment down to the component level, when necessary. Coordinates maintenance and repair for microcomputers and peripherals as needed with outside vendors
Troubleshoot application issues, including isolating problems to networks or servers
Perform hardware, software and IS installations, moves, adds and changes (IMAC) for PCs and related peripherals
Log details of support provided in the service desk ticketing system, which includes updating the IT inventory database
Use PC configuration management tools to perform basic system administration (for example, adding workstations to the domain, writing procedures, etc.), software distribution, patch management, and inventory management
Provide excellent service to our customers
Respond to and resolve Desktop related incidents reported via the service desk
Provide user advice, assistance and guidance on common desktop applications
Maintain standard build processes and full documentation for all systems
Resolution of incidents and fulfilment of customer service requests
Provide Second Line incident diagnosis and fault resolution
Ensuring calls meet SLA criteria
Record, track and update call information on a service desk application
Ensuring routine and administrative tasks are completed
Maintenance of hardware asset and software license information
Complete Onsite Backup Tape Rotation
Complete PAT testing of IT equipment

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Click here to directly go to the complete desktop support resume sample.

How to write a desktop support resume?

One desktop support job receives over 1,000 job applications. Is your resume good enough to outshine them all?

If it isn't, it's time to focus on your resume to take that coveted job home.

Domain expertise won't fetch you your dream job if your IT desktop support resume skills fail to reflect on your resume.

Before we begin, take a look at the below-mentioned desktop support resume sample to observe what an ideal desktop support engineer resume should look like.

To get a shortlist today, your desktop technician resume needs to reflect the professionalism that you carry in your bones. Only then will you come close to getting shortlisted for the job of your dreams.

Here’s a summary of our IT Desktop Support Resume 2023 Blog:

Write the resume summary only if you have more than 3 years of experience in the IT industry.
Create two different sections for your key skills & technical skills.
Add a project section to showcase your technical expertise in the IT industry.
Use the correct resume format for maximum impact on the Desktop Support recruiter.
Add certificates such as Cisco Certified Network Associate, Microsoft Certified Professional, etc. That's not all.

We have illustrated 10+ IT desktop support resume samples in this guide to help you visually comprehend the guidelines and DOs and DONTs that we have given in this blog.

This is aimed at helping you learn from practical examples, making this blog a fun learning experience for you.

By the end of this blog, you will be able to singlehandedly compose a shortlist-worthy desktop support technician resume and you will learn:

What is a IT desktop support resume & why do you need it?
What are the key sections of desktop support resume?
How to effectively write the desktop support resume header?
How to present your personal information in the desktop support resume?
How to write the professional experience section in the desktop support resume?
What a desktop engineer resume summary is written?
How to identify and write the key skills in the desktop engineer resume?

. . . All so you can get the job that you want!

In the meanwhile, you can use Hiration's Online Resume Builder to write a masterpiece of a computer support technician resume, help desk analyst resume or the best IT resume for a hassle-free resume writing experience.

Our Online Resume Builder comes with a customized and pre-designed IT desktop support resume template that you can easily modify to suit your needs & preference and create the best IT resume.

All you have to do is put your details in this IT desktop support resume template. That's all!

Moving on, here's a list of what you will learn in this blog:

Desktop Support Salary

The average salary of a desktop support technician as quoted by various websites is mentioned below:

Glassdoor : $48,185/year
Payscale : $19.83/hour

Desktop Support Roles & Responsibilities

It is important to scan through the job description of your desktop support job, doing so will ensure that you are well aware of the required skill set and responsibilities that come with the job.

Following are a few roles & responsibilities that an IT desktop support professional need to fulfill:

Perform the installation of devices such as PCs, telephone systems, wireless networks, printers, and scanners
Provides advice and guidance to colleagues regarding incidents
Ensure the maintenance of the installed devices and guide the team regarding incidents
Resolving technical issues with respect to software applications or network systems
Prepare reports for senior leadership and maintain client databases
Documentation of technical issues and utilizing call logging system

What is a Desktop Support Resume & why do you need it?

A desktop support technician resume is a piece of document that carries important information about you such as your educational background, desktop support resume skills, and your professional trajectory.

Your resume talks about your last job profile and highlights the story of your professional life.

Simply putting down the above-listed information in your tech support resume is not enough. Information needs to be customized according to the needs of the ATS.

Since most companies today have started using the Applicant Tracking System (ATS) to shortlist candidates, you don't stand a winning chance at getting shortlisted if your desktop support technician resume is not ATS-compliant.

In other words, you need to write an ATS-compliant IT desktop support resume.

Read on to learn how an ATS-compliant resume is composed.

While you're at it, get your existing tech support resume professionally reviewed by Hiration’s AI-powered Resume Review Service to get a quick analysis of your resume within minutes!

Desktop Resume Sample

Administered hardware & software support for 1000+ devices and a varied user base of 5000+ users
Facilitated hardware support including support, maintenance, troubleshooting and repair of PCs & peripherals
Provided detailed descriptions of issues in trouble ticket system & followed up to ensure swift resolutions
Solved departmental technical emergencies to minimize data loss by 95% , meet deadlines & support user needs
Partnered with Tier 2 & Tier 3 help desk peers based in US & China to resolve complex issues that needed escalation
Designed PC images based on hardware and departmental security needs on a weekly basis
Planned, procured, configured , and implemented upgrades on Dell & Lenovo workstations, laptops & servers
Created & managed hardware inventory for laptops, desktops, servers & printers for 5+ office locations & 10+ job sites
Received outstanding ratings on performance reviews each year for customer service & technical problem solving
Supported 500+ user stations in a Windows 10 environment for 10+ clients on a monthly basis
Resolved trouble tickets 50% faster than other desktop support technicians & replaced hardware for 500+ devices
Identified a recurrent software issue & fixed malware problems that saved 20,000 hours of productivity time per year
Top 5 percentile of the class
CompTIA A+ Certification | Computing Technology Industry Association (CompTIA) | Jan '14 - Feb '14
Languages: Spanish, English, French, and Portuguese

Desktop Support Resume Format

There are types of resume format:

Reverse-chronological format
Functional resume format
Hybrid/Combination resume format

The desktop support resume format that you pick should be one that addresses your needs. It needs to be ATS-compliant and should be one that best projects your professional expertise and desktop support resume skills.

It should be ATS compatible and recruiter-friendly too.

From the above-listed resume formats, two of them satisfies this need. We have listed them below:

Reverse-Chronological Format
Hybrid/Combination Resume Format

The Reverse-Chronological Resume Format is a resume format that follows the reverse timeline order for structuring resumes.

The Hybrid/Combination Resume Format follows the reverse-timeline order and gives equal weight to your skills.

If you are a mid-level or senior-level professional with years of work experience to your name, you can use both the reverse-chronological and hybrid/combination resume format.

If you are an entry-level professional or someone who has switched jobs too many times in a year, the hybrid/combination resume format is the ideal resume format for you.

Since the reverse chronological resume format gives weight to the timeline of your work experience, it is not ideal for frequent job switchers as it exposes career gaps. Similarly, it is not ideal for entry-level professionals because you don't have much work experience to talk about in your desktop support technician resume.

IT Desktop Support Resume Sections

Organize your desktop support resume into the following sections:

Personal Information
Profile Title
Summary/Objective
Professional Experience
Certifications (if any)
Additional Information (if any)

To learn more about resume sections, read Hiration's 2023 Guide to sections in a resume .

Additionally, you can also use Hiration’s Online Resume Builder to stand a high chance of getting shortlisted for the job of your dreams.

It comes with a pre-designed desktop resume template that you can personalize to suit your specific qualifications and work history.

Read on and learn what each section should look like with 10+ technical support resume samples that we have mentioned in this guide.

How to write a Desktop Support Resume

Writing an impeccable tech support resume demands that you follow the stages we have mentioned below:

Stage 1: Master Desktop Support Resume
Stage 2: First Draft of Desktop Support Resume
Stage 2: Final Draft of Desktop Support Resume

Master Desktop Support Resume

Composing your master desktop support resume is the first stage of resume-writing.

In this stage, you have to compile all your information and store it in one place. Doing this helps in information-accessibility which helps you in two ways:

Resume writing in the present : Since you have readily available information, all you have to do now is pick relevant information from your master resume and organize this information to suit the needs of your current target profile.

Resume update in the future : Information accessibility means that you won't have to rely on memory alone when the need to update your tech support resume arises in the future. This helps facilitate a swift resume update.

First Draft of Desktop Support Resume

As part of the second stage of resume writing, you need to compose the below-mentioned sections:

Awards & Recognition (if any)

Final Draft of Desktop Support Resume

The third and final stage of writing your tech support resume demands that you compose the below-listed sections at the end:

A help desk technician resume objective/summary is to be written at the end. Since it's a closing statement or overview of your resume, it is best to compose it after concluding the rest of your tech support resume.

Right before you compose your desktop support resume objective/summary, compose the key skills section. Doing this after composing the other sections helps you effectively endorse your desktop support resume skills as it becomes that much easier to identify them.

Desktop Support Resume: Header

Your resume header is a crucial element of your technical support resume.

It's the first thing that a recruiter should see when evaluating your resume and it should communicate who the resume belongs to in one glance.

This is why it is best practice to write your real full name as your resume header.

Here's what you can do to perfect it:

Write it at the extreme top of your technical support resume.
Increase its visibility by using the largest font size of 16-20 points .
If you have a middle name, write your first name, followed by the first initial of your middle name in capital letters, followed by your last name.
Example: Maria Henry Deville should be written as "Maria H. Deville" in your tech support resume.

To get a better understanding of resume headers, read Hiration’s 2023 Guide To Writing The Perfect Resume Header .

Here's a desktop support resume sample illustrating the ideal resume header for your resume.

This is a snapshot of a tech support resume that we have made with Hiration’s Online Resume Builder . You can use our builder to edit the template of desktop support resume samples or use it to create your own help desk support resume.

Desktop Support Resume: Personal Information

The personal information section of your tech support resume should reflect important contact-centric information such as:

Updated mobile number
Professional email ID
Current Location

LinkedIn URL

Updated mobile number.

If a recruiter likes your IT desktop support resume, shortlist you, he/she will use the mobile number you have provided to get in touch with you.

This is why you should be extremely careful and enter the digits correctly.

Here are some rules that you should follow to compose this section:

Use your country’s ISD code as a prefix before your phone number
Put a plus sign (+) before the ISD code
Eg: +1 37648 21511

Professional E-mail Address

As the official mode of communication for professional exchange, a recruiter or hiring manager will use your email ID to get in touch.

The preliminary interaction almost always happens over email, so make sure that your tech support resume correctly illustrates your email ID.

Hiration Pro Tip : Avoid using flimsy nicknames while drafting your email address in your resume. Make sure that your email ID is professionally written.

Current Location of Residence

The location of your tech support resume refers to the current city and state of your residence.

Here are some things that you should know to compose this with perfection:

Do not mention irrelevant location details such as your house number, street number, and your locality name in your tech support resume.
Use the city/state code format for showcasing your location in your tech support resume.
Eg: If you're from Los Angeles, California; this should be written as "Los Angeles, CA" in your resume.
If you're applying for jobs abroad, use the city/country code format to illustrate your location. Eg: Los Angeles, US.

Adding a LinkedIn URL to your personal information section will act to your advantage since it gives you the space to showcase your achievements, projects, and networking skills along with a glimpse of your personality.

You can also add the link to your GitHub or Personal website in this section.

Desktop Support Resume Sample for Personal Information

For a better explanation of this section, read Hiration's 2023 Guide to composing your contact information .

To learn what an ideal personal information section should ideally look like, take a look at the IT support resume sample below:

Personal Information Section in Desktop Support Resume

This is a snapshot of a tech support resume that we have built using Hiration’s Online Resume Builder .

It comes with a pre-designed & pre-filled desktop support resume template that you can easily modify to suit your needs & preference.

Moreover, this pre-designed desktop support resume template has pre-arranged font size, spacing, design and you also have the option of changing your template as we have 25+ design templates that you can choose from.

Contact-Detail-in-Desktop-Support-Resume

Desktop Support Resume: Profile Title

Profile titles are important elements of tech support resumes. It communicates the following information to the recruiter.

Your current designation.
Your functional industry.
Your seniority level.

Give your profile a professional touch by considering the following points:

Write your profile title in the second-largest text size.
This should ideally be in the font range of 14-16 points .

Here's an IT support resume sample showcasing the ideal profile title:

In the meanwhile, get your hands on our highly unique AI-powered Resume Review Service to get an in-depth and constructive analysis of your techsupport resume within minutes of uploading it on our tool.

Keep an eye out on the bottom-left corner of this page!

Desktop Support Resume: Professional Experience

The professional experience section of your help desk technician resume is one of the most important sections.

It consists of career-specific information such as where you have worked, how long you have worked, and in what capacity you worked, etc.

Frame points
Use the STAR format
Use Grouping & Highlighting

Framing Points

There are two types of people when it comes to writing tech support resumes.

Type 1 : Paragraph users Type 2 : Point users

Here are two desktop support resume examples.

Your job here is to quickly evaluate it.

"As part of my job description as a desktop support manager at XYZ, I was responsible for handling trouble ticket system. I was part of the core team that single-handedly identified issues in this system to arrive at meaning resolutions of the same. At times I ended up collaborating with Tier 2 & 3 help desk peers who were based in China to resolve complex issues that needed escalation. Facilitating support, maintenance, troubleshooting, and repair of PCs and peripherals was also part of my core job as a support specialist. Other roles included catering to an active user base of over 10,000 users around the world. I helped them with both hardware & software support".

Identified issues in trouble ticket system to ensure swift resolutions
Minimized data loss by 98% by solving departmental technical emergencies
Catered to a user base of 10,000+ users with hardware & software support
Facilitated support, maintenance, troubleshooting and repair of PCs & peripherals
Collaborated with Tier 2 & Tier 3 help desk peers to resolve complex issues that needed escalation

Framing Points: Analysis

An impactful technical support resume is one that is reader-friendly and highly comprehensible.

If the professional experience section is not readable, your technical support resume would have a very slim chance of getting evaluated.

This means that even though you might be highly proficient, your resume has a high chance of getting overlooked.

The likelihood of your resume getting overlooked is high when you use paragraphs.

On the contrary, when you use one-liner points as demonstrated in example 2, your desktop support technician resume becomes more readable and comprehensible.

It is properly spaced out and information is presented using crisp one-liner points which makes it easy to read & comprehend.

It also uses action verbs such as 'facilitated', 'catered', and 'communicated' which gives your desktop support technician resume a more assertive and professional tone.

STAR Format

Now that you know the importance of good readability and the role played by one-liner points in all this, the next step is to optimize each one-liner point.

This can be done using the STAR format.

STAR stands for the following:

Situation : The situation/backdrop/context of your contributions.
Task : The actual task that was assigned to you.
Action : The strategy you used to execute the assigned task.
Result : The result/outcome of your action in the form of an achievement figure.

The STAR format makes each one-liner point more relevant as it helps you showcase the extent of your professional capabilities with the help of performance figures.

Using numbers shows exactly how your contributions helped in the growth of the organization.

Thus, you should use the STAR format to structure each one-liner point.

Actionable-tips-for-Desktop-Support-Resume

Grouping & Highlighting

Now the next step is to organize each one-liner point in such a way that its visibility increases.

You can do this by using grouping & highlighting.

Here are two desktop support resume examples to demonstrate this:

Assisted 50+ weekly customers with troubleshooting
Facilitated hardware & software support to 500+ customers every month
Designed 10+ PC images every week based on departmental security needs
Received outstanding ratings on performance reviews for technical problem solving
Configured & implemented upgrades on Dell & Lenovo workstations, laptops & servers
Managed hardware inventory for laptops, desktops, servers & printers with 100% efficiency

Technical Support, Troubleshooting & User Assistance

Security Upgrades & Inventory Management

Key Achievements

Grouping & Highlighting: Analysis

The above desktop support examples show that while using points is a good way of endorsing your roles & responsibilities in your support specialist resume, it is not enough to enhance its effectiveness.

Example 1 uses points while example 2 uses grouping & highlighting.

Grouping is the practice of organizing similar one-liner points under unique subheadings. Doing this helps a recruiter identify your key roles & responsibilities in one go.

Highlighting is the practice of highlighting important words by marking them in bold. Doing this helps the recruiter identify your key achievements in each one-liner point in one go.

Grouping & Highlighting is a powerful tool in your hands because it helps enhance the visibility of your resume. Enhanced visibility further helps in enhancing the effectiveness of your resume.

Desktop Support Resume Sample for Professional Experience

Most technical support resumes fall short because they lack structure & organization: something you don't have to worry about when you use the STAR format to structure each one-liner point and optimize them using grouping & highlighting.

Here's a desktop support resume sample showcasing the ideal professional experience section:

Professional Experience Section in Desktop Support Resume

To learn more about this section and what you can do to perfect it, read Hiration's Blog on how to compose the work experience in your resume .

Desktop Support Resume: Education

The education section of your resume should ideally communicate the following points:

Name of the school/university you have attended.
Name of the courses you have pursued.
The location of your school/university.
Enrolment and graduation dates in month & year format .

The education section is one of the most important must-have sections of your resume. Make sure that you incorporate it into your technical support resume.

Get a grip over this section and learn the intricacies of this section by reading Hiration's 2023 Guide on how to list education on your resume .

Here's a desktop support resume sample showcasing the ideal education section for your technical support resume:

Education Section in Desktop Support Resume

Desktop Support Resume: Certifications

Now comes the additional sections of your desktop support technician resume.

While this section is not a pre-requisitive, don't make the mistake of leaving this information out if you have done relevant certifications.

Relevant certification can bolster your shortlist chances tremendously. So if you have them, make a separate 'certifications' section and list down the following information in it:

Certification course name.
Name of the institute of affiliation.
Location of the institute of affiliation.
Enrollment and completion date of the course in month & year format.

Arrange these points in the below format:

{Name of certification} | {Affiliating Institution} | {Location} | {Date} (month & year format)

For a more detailed explanation, read Hiration's 2023 Guide on listing certifications on a resume to get a better understanding of this section.

Here's a technical support resume sample demonstrating the ideal certifications section for your desktop support technician resume:

Certifications Section in Desktop Support Resume

This is a snapshot of a desktop support technician resume that we have composed using Hiration's Online Resume Builder .

Use our Online Resume Builder to say goodbye to the hair-splitting task of individually adjusting the spacing, font size, and template.

Your only task is to fill your details in our professionally designed desktop support specialist resume template to make a shortlist-ready desktop support technician resume.

We have curated a list of certifications for your Desktop Support resume that might help you in staying up-to-date with the industry trends:

Jetking Certified Hardware and Networking Engineer
Cisco Certified Network Associate
Microsoft Certified Professional
Microsoft Certified Solutions Expert
Information Technology Infrastructure Library

Desktop Support Resume: Additional Information

Now comes the additional information section. This is where you should put down any miscellaneous information that does not fit anywhere else.

For example, hobbies & languages are things that you can write in this section.

That being said, you should only use this section if you think it can positively impact your job application in any way.

If it fails to do this, there's no point in having this section in your IT support technician resume as it will unnecessarily take up space.

The technical support resume sample that we have attached below illustrates a perfectly-composed additional information section for your IT support technician resume.

Additional Information Section in Desktop Support Resume

Desktop Support Resume Key Sections

Desktop support resume: key skills.

It is in the key skills section that you get the opportunity to endorse your desktop support resume skills without coming across as a showoff.

This is why the 'key skills' section is important.

Here's what you can do to compose this section with perfection:

Compose it after concluding the professional experience section : The main points for this section comes from the professional experience section. Your job is to identify your top desktop support specialist resume skills and replicate them in this section.

Pick the desktop support resume keywords from your target job & incorporate them in this section : Your target desktop support job will have a list of desktop support resume keywords. These keywords are those skills that a hiring body looks for in the ideal candidate. Identify these keywords & replicate them in this section. Don't blatantly cut-copy-paste. Use only those keywords that you're skilled in.

For more details on this section, read Hiration's 2023 Guide on what skills to put on a resume .

Here's an IT support resume sample illustrating the perfect key skills section:

Skills Section in Desktop Support Resume

This is a snapshot of an IT support technician resume that we have built using Hiration's Online Resume Builder .

Use our Resume Builder to compose a key skills section as stunning as this.

It is imperative to create a different subsection titled "Technical Skills", it allows the recruiter to better understand your technical expertise.

Desktop Support Resume Summary

Think of your resume summary as a concluding statement of your IT support technician resume and make it worth their while.

Your job here is to communicate your skills & proficiency in such a way that it proves that you are the right fit for the given job.

Here’s a list of what you can do to write an effective resume summary:

Write a resume summary only if you have a minimum work experience of 3 years. If you don't, write a desktop support resume objective.
Write your summary at the end after concluding all other sections. This helps you identify your career highlights which helps you paint a vibrant summary.
Keep your summary length limited to 3-5 lines and don't exceed this limit.

For a more detailed explanation of resume summaries, read Hiration's 2023 Resume Summary Guide .

Attached below is a technical support resume sample showcasing the ideal resume summary for your technical support engineer resume:

Summary Section in Desktop Support Resume

Desktop Support Resume Objective

You should write a desktop support resume objective if:

You have no work experience.
You have less than 3 years.

On deeper levels, a desktop support resume objective is the same as a resume summary. The goal of both is to get you shortlisted.

The only problem here is that you don't have much work experience to talk about.

So instead, focus on the skills that make you unique in this section. Instead of talking about what you're looking for in the organization you wish to work with, talk about the value you can deliver in your next organization.

Show how the desktop support resume skills can benefit the organization.

If you're able to do this, you're already on the path to success.

Read Hiration's 2023 Guide on Resume Objectives to learn how you can write an effective desktop support resume objective.

In the meanwhile, make resume-writing an effortless affair with Hiration's Online Resume Builder to write impeccable shortlist-worthy technical support resumes.

Resume Review Service

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With us, your technical support engineer resume will be evaluated in compliance with the below-mentioned parameters:

Compliance with industry norms
Content Relevance
Recruiter Friendliness
Design Compatibility
Conversion Scope
ATS Compliance
Global Compatibility
Performance Assessment
Resume Formatting (font, margins, the order of sections, etc.)

And here's the best part:

You will get 2 resume templates for free!

Online Resume Builder for Desktop Support Resume

Resume writing does not have to be so hard.

Give yourself the much-needed help with Hiration's Online Resume Builder .

Here is a list of the resources that come with our Online Resume Builder:

Option to save unlimited resumes
25+ resume designs
Full rich-text editor
Unlimited PDF downloads
100+ resume templates
1-click design change
A sharable link
Live resume editor

With 25+ design templates and 100+ profile-specific resume examples , our resume builder is built to give you the ultimate resume writing experience.

Key Takeaways

Use the reverse-chronological order if you're a mid-level or senior-level professional and a hybrid/combination resume format if you're a frequent job switcher or an entry-level professional or if you have gaps in your resume.
You should always write your real full name as the resume header of your technical support engineer resume.
Your resume header should ideally be in the font size of 16-20 points and your profile title should be in the font size of 14-16 points .
Do not mention unnecessary information in the personal information section of your resume. Brief documentation of your mobile number, email ID & location is more than enough.
Use the city/state code format to illustrate your location for job applications in your country of residence and use the city/country code format to illustrate your location if you are looking for job opportunities in other countries.
Don't use paragraphs to showcase your roles & responsibilities. Instead, use one-liner points and use the STAR format and grouping & highlighting to make these points more visible and impactful.
Begin each one-liner point with a power verb.
Only write a help desk technician resume objective if you have less than 3 years of work experience.

This brings us to the end of this blog.

Follow the guidelines we have outlined in this blog to write an impeccable computer support technician resume or help desk analyst resume.

The technical support resume samples that we have attached in this blog have done a fantastic job of illustrating what each section should look like. Go back and evaluate it to know what it should look like.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

desktop and network support engineer resume

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Desktop Support Engineer Resume Example for 2024 (Skills & Templates)

Create a standout desktop support engineer resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

Are you a Desktop Support Engineer looking for a new job opportunity? Look no further! Our Desktop Support Engineer Resume Example article will provide you with the resources and guidance to create an effective resume that will help you stand out from the competition. We'll provide tips and tricks on how to highlight your accomplishments and skills, as well as advice on how to showcase your experience and qualifications. So don't wait, read on to learn how to craft the perfect Desktop Support Engineer resume!

We will cover:

How to write a resume , no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder .
Why you should use a resume template

What does a Desktop Support Engineer do?

A Desktop Support Engineer is responsible for providing technical support for computer hardware and software systems. They are typically employed by companies to help keep their computers running smoothly and efficiently. This may include troubleshooting problems with hardware and software, setting up and configuring computer systems, installing and upgrading software, providing technical assistance and training users in the use of computer systems, and performing other related tasks as needed.

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What are some responsibilities of a Desktop Support Engineer?

Identifying and troubleshooting hardware and software issues on desktop computers
Diagnosing and resolving network connectivity issues
Providing technical support for end-users on desktop applications and systems
Maintaining and updating inventory records for desktop hardware and software
Installing and configuring computer systems and peripherals
Upgrading existing hardware and software systems
Performing preventive maintenance on desktop computers
Creating and maintaining user accounts on the network
Performing virus and malware scans
Assisting with server maintenance and administration
Solving technical problems with local area networks (LAN) and wide area networks (WAN)

Sample Desktop Support Engineer Resume for Inspiration

Address: 123 Main Street, Any City, ST 12345

Phone: (123) 456-7890

Email: [email protected]

John Smith is an experienced and certified Desktop Support Engineer with extensive knowledge in troubleshooting hardware and software issues. He has the ability to work independently and as part of a team, and has a proven track record of providing excellent customer service. He is proficient in a variety of technical languages and applications.

Work Experience

Desktop Support Engineer, ABC Company, Any City, ST (2018-present)
Diagnose and troubleshoot hardware and software issues for end users
Provide technical support both onsite and remotely
Maintain and install computer hardware and software
Perform regular system maintenance and upgrades
Bachelor of Science in Computer Science, Any University, Any City, ST (2014)
Technical Troubleshooting
Customer Service
Hardware and Software Maintenance
Network Administration

Certifications

Microsoft Certified Professional (MCP)
English (fluent)
HTML (proficient)

Resume tips for Desktop Support Engineer

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Desktop Support Engineer resume tips. We collected the best tips from seasoned Desktop Support Engineer - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your technical certifications and any relevant experience.
Include a summary statement that clearly outlines your qualifications.
Detail your troubleshooting and issue resolution abilities.
Mention your knowledge of relevant software and hardware.
Demonstrate your ability to work with users to identify and solve problems.

Desktop Support Engineer Resume Summary Examples

A desktop support engineer resume summary or resume objective can be an effective way of communicating your qualifications and career goals to potential employers. A well-crafted resume summary or objective can help you stand out from other candidates and show employers why you are the best candidate for the job. It can also help employers to quickly get an idea of your expertise and capabilities, and make it easier for them to determine if you are the right fit for the role. For Example:

Dynamic Desktop Support Engineer with 5+ years of experience providing advanced technical support to users. Proven success in resolving hardware/software issues and providing exceptional customer service.
Experienced Desktop Support Engineer with 7+ years of technical support experience specializing in hardware/software troubleshooting and repair. Exceptionally knowledgeable in Windows OS.
Certified Desktop Support Engineer with 8+ years of experience troubleshooting complex technical problems, installing and configuring software, and providing excellent customer service.
Efficient Desktop Support Engineer with 5+ years of experience in providing user support, resolving hardware/software issues, and configuring systems. Proven track record in delivering timely solutions.
Highly-skilled Desktop Support Engineer with 10+ years of experience in troubleshooting and resolving hardware/software issues. Adept at providing customer service and installing/configuring systems.

Build a Strong Experience Section for Your Desktop Support Engineer Resume

Building a strong experience section for a desktop support engineer resume is important because it allows potential employers to assess your skills and abilities. A well-crafted experience section can demonstrate your technical knowledge and provide insight into the types of tasks and projects you have successfully completed. Furthermore, it can also demonstrate your ability to troubleshoot and solve complex problems, as well as your ability to work within a team environment. Finally, it can also provide evidence of your commitment to customer service, as well as your ability to provide quality service. Ultimately, these qualities are essential for a successful desktop support engineer, and a strong experience section can help you stand out from the competition. For Example:

Provided remote technical support to over 300 users in a large-scale corporate environment.
Configured, installed, and troubleshot desktop hardware and software applications.
Configured and managed Active Directory, Group Policies, and user accounts.
Assisted with the installation and configuration of network printers and other peripherals.
Collaborated with other IT teams to resolve network and hardware issues.
Created and maintained user accounts, profiles, and file systems.
Provided users with technical assistance and guidance on system operations.
Developed and documented procedures for desktop support and maintenance.
Implemented proactive measures to ensure optimal system performance and reliability.
Assisted senior engineers in troubleshooting complex technical issues.

Desktop Support Engineer resume education example

A Desktop Support Engineer typically needs a Bachelor's degree in a relevant field such as computer science, information technology, or engineering. In addition, they typically need to be knowledgeable of a variety of computer operating systems and software, such as Microsoft Windows, Linux, and Mac OS. They should also have strong problem-solving and troubleshooting skills, as well as excellent customer service skills. Additionally, they need to have good communication and interpersonal skills for communicating with customers and colleagues. Here is an example of an experience listing suitable for a Desktop Support Engineer resume:

B.S. in Computer Science from University of California, Los Angeles, CA, 2019
A.A. in Information Technology from Santa Monica College, Santa Monica, CA, 2017
Certified Professional in Information Technology (CPIT) from Microsoft, 2017
Microsoft Certified Solutions Associate (MCSA) from Microsoft, 2016
CompTIA A+ Certification from CompTIA, 2015

Desktop Support Engineer Skills for a Resume

It is important to add skills for a Desktop Support Engineer Resume because employers look for candidates who possess the technical and soft skills necessary to be successful in the position. Examples of technical skills include knowledge of Windows and Mac OS, networking protocols, hardware and software repair, troubleshooting, and customer service. Soft skills relevant to this role might include communication, problem solving, critical thinking, and time management. Demonstrating these skills on a resume can help a candidate stand out from other applicants and demonstrate their knowledge and expertise. Soft Skills:

Problem Solving
Communication
Technical Knowledge
Time Management
Organizational Skills
Critical Thinking
Attention to Detail
Troubleshooting
Resourcefulness
Hardware troubleshooting
Software installation
Network configuration
Remote support
Diagnostics testing
Data backup
Security protocols
Systems integration
Technical support

Common Mistakes to Avoid When Writing a Desktop Support Engineer Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Desktop Support Engineer resume

Highlight technical certifications and relevant coursework
Include relevant IT experience and accomplishments
Specify knowledge of hardware and software applications
Demonstrate customer service skills
Mention problem-solving and troubleshooting abilities
Showcase communication and organizational skills
Include any IT-related certifications

ResumeBuild
Desktop Support Engineer

5 Amazing desktop support engineer Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, desktop support engineer: resume samples & writing guide, mike thompson, professional summary, employment history.

Create and maintain user documentation and training materials
Maintain and update computer systems
Manage software licenses and upgrades
Develop and document technical support procedures
Provide technical support to users
Research and recommend hardware and software solutions
Test new software and hardware

Do you already have a resume? Use our PDF converter and edit your resume.

Pauline Hawkins

Develop and implement software patches and updates
Create and maintain user accounts
Train users on new software and hardware
Install and configure software applications
Resolve network and connectivity issues
Monitor system performance and diagnose technical issues

Oliver Irving

Umberto griffin.

Not in love with this template? Browse our full library of resume templates

Table of Content

Introduction
Resume Samples & Writing Guide
Resume Example 1
Resume Example 2
Resume Example 3
Resume Example 4
Resume Example 5
Jobs Description
Jobs Skills
Technical Skills
Soft Skills
How to Improve Your Resume
How to Optimize Your Resume
Cover Letter Example

desktop support engineer Job Descriptions; Explained

If you're applying for an desktop support engineer position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

desktop support engineer

Performing troubleshooting on assigned ticket and resolving the problem within SLAthrough Service-now Ticketing tool.
Experience in Asset management in the GE Healthcare infrastructure.
Core-loading the Laptops, Desktops and Workstations with GE customized OperatingSystems with windows 7 and 10.
Worked in configuring the iPhones,blackberry and Android devices.
Hardware/Software Installation and configuration.
Configuring any Printer in network environment
Supporting clients remotely with the help of Remote support tools such as Cisco WebEx,Net Meeting and Remote Desktop Connection.
Installation and Troubleshooting of Operating Systems (Win XP, Win 7, 8 & 10 ).
Configuring and Troubleshooting of Desktops & Laptop, Printers, Scanners.
Installation of Microsoft Office (Office 2003, 2010, 2013, & 2016), Acrobat Software, etc.
Mail Accounts configuration in Microsoft Outlook & Thunderbird, Lotus.
Log calls to the respective vendors for Hardware and Software Applications accordingly
VC call & Projector Connected for user requirement.
Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
Provides advice and guidance to colleagues regarding incidents
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
Identify, log and resolve technical problems with software applications or network systems
Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Create, maintain, and distribute reports of progress to senior leadership
Handle daily technical support activities on desktop support, data network and server management.
Configuring Microsoft outlook, implementing MS outlook Backup, creating and restoringPST files, recover corrupted mail.
Transferring data through cross cable between two machines.
Maintain client databases with up to date solutions and clear record of activities
Network Device Monitoring&Troubleshooting
Network Device Configuration
Maintenance of Network Device
Proper Network cabling at Router,Network Switch and End Points

desktop support engineer Job Skills

For an desktop support engineer position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Backup
System Administration
Network Troubleshooting
System Troubleshooting
Hardware Installation
Software Installation
System Monitoring
Operating Systems
Network Security
Technical Support
Data Recovery
Software Troubleshooting
Virtualization
Database Management
Cloud Computing

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Time Management
Problem Solving
Decision Making
Critical Thinking
Adaptability
Organization
Public Speaking
Negotiation
Conflict Resolution
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Strategic Thinking
Emotional Intelligence
Flexibility
Reliability
Professionalism
Computer Literacy
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Supervisory
Risk Management
Documentation
Financial Management
Visualization
Business Acumen
Process Improvement
Relationship Management.

How to Improve Your desktop support engineer Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Quinn Benson

Unexplained year gaps and missing job experiences are a no-no, gaps in your resume can prevent recruiters from hiring you if you don't explain them..

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your desktop support engineer Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Provide technicall suport to users
Maintian and update computer systems
Develop and implement softwere patches and updates.
Reolve netwok and connectivy issues
Test new softwere and hardwere
Maintane and upadate computer systems
Creat and maintian user accounts
Develp and documant technicel support procedues
Instal and configuer softwere aplications

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

desktop support engineer Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an desktop support engineer position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To the Hiring Team at Amazon

I am a passionate Desktop Support Engineer with 14 years of experience in Software Development. I am excited to submit my application for the Lead Desktop Support Engineer position at Amazon, where I believe my skills and expertise would be a great asset to your team.

Growing up, I always had a fascination with Algorithm Design. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.

Thank you for considering my application for the Lead Desktop Support Engineer position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

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Network Support Engineer Resume Samples

The job role of a Network Support Engineer is to design, build and analyze computer or data systems of the organization. The typical job duties that can be found on the Network Support Engineer Resume are – installing new software, installing new hardware , fixing network faults, overseeing security of all systems, network maintenance , training staff on new systems, supervising helpdesk staff, providing technical support to the users, monitoring day-to-day network use, upgrading old network systems , and responding to technical inquiries.

Aside from formal education, the job applicants are supposed to depict on the resume plenty of work experience and the following skills – multitasking abilities, an up-to-date knowledge of latest trends in networking field, and in-depth knowledge of network type mainly with LAN, WAN, GAN and MAN. A Bachelor’s degree in Computer Science or information technology is commonly seen on most resumes.

Resume Samples
Engineering
Network Support Engineer

Network Support Engineer Resume

Summary : Over 9 Years of experience in IT industry with managing and maintaining various Network Infrastructure, remote support requirements and IT security. Strong experience in Network security using ASA Firewall, Checkpoint, Juniper SRX, Palo Alto, Cisco IDS/IPS, AAA, and IPSEC/SSL VPN.

Skills : MS Office/MS Access 2010/Windows 7/Linux/Bash.

Description :

Responsible for performing administration on BGP & OSPF routing protocols.
Configured route redistribution between EIGRP and OSPF.
Involved in Network Designing, Routing, DNS, IP Sub netting, and TCP/IP protocol.
Performed Route Filtering and Route Manipulation by applying distribute-lists, route-maps and offset lists.
Provided Layer-3 redundancy by implementing HSRP in the network.
Hands-on experienced in implementation and troubleshooting of BGP, OSPF, IPV4 and Ethernet Protocols.
Managed various VLANs, IP addressing for various subnets, VLAN Trunking between various ASW.

Sr. Network Support Engineer Resume

Summary : Desires to work in a team-oriented environment on new or legacy software with concentration on planning, performing, managing and supporting applications.

Skills : LINUX Certified Administrator, UNIX Administration, Brocade Storage Area Network Administration.

Sr. Network Support Engineer Resume Format

Researched and recommended network hardware and software solutions to clients.
Provided hardware, software, and desktop support to network infrastructure upgrades or implementations.
Troubleshoot, determined and implement corrective measures for all local and wide area network issues.
Built or upgraded network workstations and servers.
Installed and configured supplemental operating systems services (IIS, Proxy, DHCP, and WINS).
Maintained and updated documentation of all network systems and configurations.
Researched, executed and documented software license compliance.

Jr. Network Support Engineer Resume

Summary : Dedicated Network Security professional with several years of experience. Focused on providing secure networks for Enterprise & Ecommerce Networks. Committed to meeting SLA agreements & info security compliance requirements by designing, building, supporting accordingly.

Skills : Java, Linux, HTML, PHP.

Jr. Network Support Engineer Resume Sample

Supported technical assistance center responding to customer network outages.
Used protocol analyzer to interpret layer 2 and layer 3 messages to isolate and correct troubles.
Interfaced with equipment vendors to ensure inter- operability.
Installed Madge Access Switch at customer premise.
Turned up network circuits with carriers, including ISDN (PRI & BRI) & T1 circuits for voice, video & data.
Setup inverse multiplexer (imux) to make 384k video conference calls over the public switched network.
Built trunk groups and dial plans for customer's applications.

Network Support Engineer III Resume

Objective : Essentially a problem-solver and a team player who aims at contributing passion and skills in an exigent and dynamic corporate environment that allows an opportunity for growth whilst also achieving the organizational goals.

Skills : Provided support to IT hardware, software networks.

Network Support Engineer III Resume Template

Configured and maintaining Cisco 7200, 4400, 5000 and 6500 platforms.
Troubleshoot connectivity issues involving VLAN's, OSPF, QoS etc.
Supported, monitored and managed the IP network.
Performance monitored of various applications and web servers to maintain quality of service and network stability.
Maintained core switches, creating VLAN's and configuring VTP.
Designed IP Addressing schemes, VLAN tables and Switch port assignments, Trunking and Ether-channel implementation.
Gained hands on experience with VLSM, STP, VTP, VLAN Trunking.

Network Support Engineer II Resume

Objective : Over 2 years experience in Network Support Engineer(IDQ) Extensive experience with Data Extraction, Transformation, and Loading (ETL) from Multiple Sources.

Skills : C, Java, System Verilog, SoC, VLSI, Verilog, Python, Algorithms, Networks, SQL.

Network Support Engineer II Resume Example

Analyzed and designed server and storage systems.
Maintained Wide Area Networks (WAN) Optimize LAN by monitoring applications in a real-time environment.
Performed key role in providing engineering support on call to the clients in the US.
Assisted in upgrading workstation and printers etc.
Involved in sales for tech support services for out-of-warranty Cisco products.
Installed, Configured, and Maintained Microsoft networks.
Designed and upgraded network infrastructures.

Network Support Engineer I Resume

Summary : Over 8 years of extensive hands-on experience in IP network integration, deployment and troubleshooting. Hands-on configuration and experience in setting up Cisco routers to perform functions at the Access, Distribution, and Core layers.

Skills : Nortel Real Time Networking NCTS, Nortel Passport Certified NNCSS, Structured Cable And Wiring, Frame Relay Routing, ATM Routing, TCP/IP, Unix.

Network Support Engineer I Resume Example

Ensured that proper procedures were followed and assisted if necessary.
Product lines supported were GSM, GPRS/ UMTS and briefly support CDMA Passport related components.
Approved work orders and scheduled work assignments.
Generated trouble tickets for internal customers and performed remedial action.
Assisted upper level support groups for gathering trace data for design analysis.
Developed root cause analysis for product deficiencies.
Performed document update requests that ensured work procedures were kept current.

Network Support Engineer/Technician Resume

Summary : 5+ Years' Experience in Networking, including hands-on experience in IP network design providing network support, installation and analysis. Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols.

Skills : Routing: Static Routing, RIPv1, RIPv2, RIPnG, IGRP,.

Network Support Engineer/Technician Resume Model

Designed, validated and implemented LAN, WAN & WLAN structure to suite client's need.
Performed troubleshooting and monitored routing protocols such as OSPF, EIGRP & BGP.
Experienced with Checkpoint Firewall policy provisioning.
Configured and troubleshoot OSPF and EIGRP.
Active Directory user's management and planning for authoritative and non-authoritative restore.
Experienced with protocols such as Frame Relay, IEEE 802.11 and VLAN, OSPF and BGP, DNS, DHCP.
Worked on various scanning and Sniffing tools like Ethereal.

Objective : Over 5 years of working experience with Cisco products. Experienced in large-scale enterprise network maintenance and migration with expertise in designing planning, and testing of enterprise LAN/WAN products and protocols.

Skills : LAN, WAN, Linux, Unix.

Network Support Engineer Resume Template

Worked on the entire project from cabling to IP addressing assignment.
Supported a wide range of products from Cisco Systems, Troubleshooting of Routers and Switches.
Configured and installed of Cisco Routers and Switches.
Configured and worked with Cisco Routers and Switches using protocols like RIP, EIGRP, and OSPF.
Managed the Routing protocol and Encapsulation Protocol.
Troubleshoot of WAN connectivity problems.
Configured STP for loop prevention and VTP for Inter-VLAN Routing.

Network Support Engineer/Consultant Resume

Summary : Interested to working in this Organization & Seeking a challenging career to utilize skills, abilities & creativity in addition to begin resourceful and flexible to the organization. Aspiring to work with a professional organization using own domain knowledge and strive to contribute best through sincere, hard and aimed +efforts, thus helping in growth of organization.

Skills : Network Tech, Network Administrator.

Network Support Engineer/Consultant Resume Model

Provided technical support to approximately 200 users both remotely or onsite on both PC and MAC.
Troubleshoot various models of network printers remotely.
Created and troubleshoot Active Directory accounts and assign to appropriate organizational unit.
Used ticket system to track status or each work load.
Performed weekly and monthly maintenance onto servers.
Provided email configuration on Android, Blackberry, and IPhone.
Managed Blackberry user accounts with BES server.

Network Support Engineer/Specialist Resume

Summary : Over 6 years of professional experience in Network engineering with Cisco Certifications, performing Network analysis, design, Implementing, capacity planning with a focus on performance tuning and support of large Networks.

Skills : IT Engineer, IT Specialist.

Network Support Engineer/Specialist Resume Template

Replaced outdated Cisco switches & routers in existing data centers & installing new Cisco switches & routers.
Responsible for layer 2 security which was implemented using a dedicated VLAN ID for all trunk ports, setting user ports to non-TRUNKING, deployed port security when possible for user ports.
Migrated from 2500 series Routers to 2600 series.
Configured & maintened of Cisco 2600 series routers with OSPF protocols.
Configured and implemented various protocols on 2800 series router for efficient performance of network.
Upgraded the network by translating protocols like EIGRP to OSPF.
Redistributed from RIP to OSPF and vice versa by implementing Hub and Spoke topology with a Frame Relay Switch.

Network Support Engineer/Administrator Resume

Summary : An analytical and results-driven information technology professional with comprehensive technical expertise in network engineering, hardware/software installation. Extensive background in network integration with web/application servers and desktop applications.

Skills : Bridges, Routers, Switches, and other peripheral devices.

Network Support Engineer/Administrator Resume Model

Analyzed enterprise campus architecture and implemented VLANs, spanning tree, inter-VLANs routing, high availability, redundancy, and security in campus networks.
Utilized Ghost/Cloning software to image over 400 PCs.
Set up and maintained wireless network for student group.
Diagnosed issues and made software/setting adjustments as necessary, including reconfiguring network devices with faulty operating systems.
Achieved over 80% network issue resolution and high customer satisfaction rating.
Saved 30% in equipment and maintenance costs by optimizing networking devices to reduce inventory needed.
Maintained 95% or greater "up-and-running" efficiency for all network devices, terminals, and PCs.

IT Network Support Engineer Resume

Objective : Certified Professional in Routing and Switching (CCNA) seeking a varied role that will allow to consolidate both educational and professional background, expand knowledge and provide opportunities for personal and professional growth in the field of networking technology.

Skills : LAN, Network Tech, IT Engineer.

IT Network Support Engineer Resume Example

Supported enterprise network consisting of two redundant Data Centers that facilitates connectivity over 5,000 client workstations.
Supported corporate network consisting of over 800 users across 10 domestic and 9 international offices.
Supported client facing network with over 2000 clients worldwide.
Documented network topology and site configurations (includes topology diagramming with MS Visio).
Successfully prioritize and complete projects and daily activities.
Administered and evaluated network management/monitoring tools (What's Up Gold, Cisco ACS, Concord EHealth, Ethereal and other home grown tools) to ensure optimal performance.
Communicated WAN carriers for our diverse circuits.

Summary : To obtain a Network Support Engineer position in a company where managerial, technical and customer focused skills will benefit both a prospective employer. To continue to grow technical and management skills, and obtain key certifications.

Skills : Network Admin, IT Coordinator.

Analyzed, planned, designed, and installed new personal computer systems and review, monitor, and upgrade existing personal computer systems.
Recommended the purchase of software or hardware to meet user needs.
Installed new, and maintain existing hardware and software.
Analyzed business needs and new technology and make recommendations.
Investigated hardware problems and perform system hardware and communication connection repairs.
Configured and maintained the San Diego-based LAN servers and workstations.
Worked with multiple hardware and software platforms at an intermediate level.

Lead Network Support Engineer Resume

Summary : Over a year and a half of experience in design, development, implementation, troubleshooting, and maintenance of complex network systems Expertise in IP Sub-netting and worked on design and allocation of various classes of IP Addresses.

Skills : Help Desk Support, IT Tech.

Lead Network Support Engineer Resume Model

Maintained and Troubleshooting LAN connectivity problems using Ping, Traceroute.
Managed the IP address space using subnets and variable-length subnet masks (VLSM) Involved in troubleshooting IP addressing issues and Updating IOS images using TFTP.
Worked along with the team in ticketing issues.
Assisted in troubleshooting LAN & WAN connectivity and hardware issues in the network of 10000 hosts.
Studied and analyzed client requirements to provide solutions for network design, configuration, administration, and security.
Experienced with configuring BGP, OSPF on 7609 routers.
Maintained redundancy on Cisco 2600, 2800, and 3600 routers with HSRP.

Network Support Engineer/Executive Resume

Summary : Over 8+ years of experience in network engineering, designing, integration, deploying, maintaining, and supporting a broad range of LAN/WAN communication systems and troubleshooting LAN, WAN, MPLS in the branch, campus, and Datacenter environments.

Skills : Network Engineer, Network Admin.

Network Support Engineer/Executive Resume Model

Assisted in troubleshooting LAN connectivity and hardware issues in the network.
Involved in troubleshooting IP addressing issues and Updating IOS images using TFTP.
Managed the IP address space using subnets and variable-length subnet masks (VLSM) Interacted with support services to reduce the downtime on leased lines.
Monitored performance of network and servers to identify potential problems and bottlenecks.
Performed RIP & OSPF routing protocol administration.
Troubleshoot problems on a day-to-day basis and provide solutions to fix them.
Maintained and Troubleshooting connectivity problems using Ping, Trace route.

Associate Network Support Engineer Resume

Objective : Highly adaptable with the ability to multi-task while ensuring a positive attitude in high-paced environments. Eager to learn new skills and take on additional responsibilities.

Skills : Operating Systems Windows /XP/Vista/7Server 2003/2008, Linux Fedora/Ubuntu Networking Cisco Routers And Switches, VPN, ACS, And Cisco PIX.

Associate Network Support Engineer Resume Example

Designed, monitored, and maintained computer networks.
Upgraded and expanded computer network system.
Provided estimating the cost of materials and labor to have SIP Trunking.
Configured networks, remote access systems, computers, and periphery equipment including faxes, copiers, scanners, and printers into one system.
Monitored system performance to ensure that demands were being met.
Installed and configured NetGear RP114 Cable DSL, NetGear 48 port switch, Cisco AIR-AP1242AG, and Motorola Netopia 3346N-ENT Broadband Router.
Installed upgraded software Norton 360 Antivirus, QuickBooks, and UPS WorldShip for the network.

Summary : To attain a challenging Network Support Engineer position in networking where can utilize technical skills and experience to make a positive contribution within the organization.

Skills : Microsoft Office, Excel, Engineer.

Tested computers and ensuring that computer systems are functioning properly.
Physical setting up of computers and software system installation for various computer applications and programs.
Provided specifications of the systems and equipment as required.
Identified and solved any problem that affects computer/operating systems performance.
Installed and upgraded computer peripheral devices such as photocopiers, printers, scanners, and modems.
Networked and connected computers within the same organization to enhance communication.
Trained and oriented employees with computer system hardware and software.

Objective : Result-oriented Network Security Consultant with more than 8 years experience and rigorous experience in assignments entailing setup & smooth functioning of Corporate Networks.

Skills : Routing, Switching, Security, Load balancer, Cloud Computing.

Network Support Engineer II Resume Sample

Created firewall rules on Palo Alto Panorama for a complex network infrastructure.
Configured and Administrated Palo Alto Firewalls.
Migrated and implemented new ACL solutions with Cisco ASA Firewall series 5505, 5510, 5540 series.
Performed code upgrade on the Cisco firewalls.
Troubleshoot access issues on Palo Alto for multiple customer locations.
Firewall rule set changes as per client requirements.
Upgraded multiple firewalls and Network devices under a planned maintenance window.

Objective : Results-driven IT professional with an extensive understanding of the administration and support of Information Systems with 4 years of professional work experience. Strong hands-on technical knowledge in electronics, LAN/WAN network systems, database, and systems administration.

Skills : IT Support Engineer, IT Specialist.

Implemented and troubleshoot Site to Site as well as Remote Access VPNs using Cisco ASA firewalls.
Maintained off-site storage necessary for recovery processes.
Upgraded/migrated windows server software and exchange.
Supported and led the implementation of Facebook's production network infrastructure in the datacenter.
Performed hands-on troubleshooting and repair of network hardware, software, and network circuits.
Performed network maintenance including hardware and software upgrades, migrations, decommissioning, and capacity upgrades.
Managed and updated work assignments through our internal task tools and repair ticketing systems.

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Senior Desktop Support Engineer Resume Example

Resume Examples

Common Tasks & Responsibilities
Top Hard & Soft Skills
Action Verbs & Keywords
Resume FAQs
Similar Resumes

Common Responsibilities Listed on Senior Desktop Support Engineer Resumes:

Troubleshoot hardware and software issues on desktop computers, laptops, and other peripherals
Install and configure operating systems, applications, and software updates
Monitor and maintain computer systems and networks
Provide technical support to end users
Create and maintain user accounts, passwords, and access rights
Diagnose and resolve network issues
Perform system backups and data recovery
Monitor system performance and security
Install and configure network hardware and software
Develop and maintain documentation for system configurations
Research and recommend new technologies and solutions

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Senior Desktop Support Engineer Resume Example:

Developed and implemented a comprehensive hardware and software troubleshooting process, reducing average resolution time by 30% and improving end-user satisfaction by 25%.
Implemented proactive monitoring and maintenance strategies, resulting in a 20% decrease in system downtime and a 15% increase in overall system performance.
Researched and recommended new technologies and solutions, leading to the successful implementation of a virtual desktop infrastructure (VDI) solution, reducing hardware costs by 40% and improving scalability.
Managed the successful migration of 500 desktop computers to a new operating system, completing the project ahead of schedule and minimizing disruption to end users.
Collaborated with cross-functional teams to implement a centralized user account management system, reducing user account creation time by 50% and improving security compliance.
Developed and delivered technical training sessions to end users, resulting in a 30% decrease in support tickets and an increase in user self-sufficiency.
Designed and implemented a comprehensive system backup and data recovery plan, reducing data loss incidents by 50% and ensuring business continuity.
Identified and resolved network issues, resulting in a 25% improvement in network performance and a 20% decrease in network downtime.
Developed and maintained documentation for system configurations, ensuring accurate and up-to-date information for troubleshooting and system maintenance.
Advanced hardware and software troubleshooting
Proactive system monitoring and maintenance
Knowledge of virtual desktop infrastructure (VDI) solutions
Project management and system migration
Cross-functional collaboration
Centralized user account management
Technical training delivery
System backup and data recovery planning
Network troubleshooting and optimization
Documentation development and maintenance
Research and recommendation of new technologies
Understanding of security compliance
Ability to improve end-user satisfaction
Ability to reduce system downtime
Ability to increase overall system performance
Ability to improve scalability
Ability to reduce support tickets
Ability to increase user self-sufficiency
Ability to ensure business continuity
Ability to improve network performance.

Top Skills & Keywords for Senior Desktop Support Engineer Resumes:

Hard skills.

Hardware and software troubleshooting
Operating system installation and configuration
Network troubleshooting and administration
Active Directory administration
Virtualization technologies (e.g., VMware, Hyper-V)
Scripting and automation (e.g., PowerShell, Bash)
Endpoint security management
Patch management
Backup and disaster recovery
IT asset management
Remote desktop support
Mobile device management

Soft Skills

Technical troubleshooting and problem-solving skills
Customer service and interpersonal skills
Communication and collaboration skills
Time management and multitasking abilities
Attention to detail and accuracy
Adaptability and flexibility
Analytical and critical thinking skills
Patience and empathy
Teamwork and collaboration
Documentation and reporting skills
Conflict resolution and negotiation abilities
Continuous learning and self-improvement mindset

Resume Action Verbs for Senior Desktop Support Engineers:

Troubleshot
Implemented
Collaborated
Troubleshooted

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Resume FAQs for Senior Desktop Support Engineers:

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Improve your keyword usage to align your experience and skills with the position
Uncover and address potential gaps in your resume that may be important to the hiring manager

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Related Resumes for Senior Desktop Support Engineers:

Desktop support engineer, desktop support specialist, desktop support technician, it desktop support, it support analyst, it support specialist, technical support engineer, it support manager.

Network Support Resume Sample

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Work Experience

Provide technical assistance to the employees and contractors in the HALS offices as per the North America (NA) Help Desk Manager’s instructions
Demonstrate understanding of after hours protocols and willingness to participate in after hours on-call rotation
Strong organizational, and team building skills
Operational oversight of provider network support services- contract administrative management systems, contract templates and language guidelines
Ensure consistency and compliance with all legislative and regulatory requirements. This includes migration to single contract management system
Works closely with provider contracting management, negotiators, corporate and legal teams to ensure contracts meet all federal, state and regulatory requirements
Educates contract negotiators in market specific contract language guidelines, exception policies and ensures all appropriate approvals are obtained throughout contracting process
Provide quality control by monitoring work results of direct reports
Provide technical assistance to the employees and contractors in the HALS offices as per the AVP, Service Delivery
Mobile Phone set up (Blackberry, iPhone, Android, etc.), break/fix and troubleshooting
Resolve incidents utilizing remote tools, phone calls, and face-to-face
Responsible for managing a team of external and internal network support engineers who are primarily responsible for
Monitor all identified systems and services utilizing approved tools
Administer, issue, and maintain user accounts, distribution/security groups, and passwords
Provide BlackBerry mobile support (e.g .Password reset, activation, and troubleshooting etc.)
Provide VTC and VOIP endpoint support
Provide technical guidance and support for Analysts and contractors at other locations within Latin America
Travel to other sites within Latin America to assist with providing support and training of IS personnel and contractors
Partner with AVP, Service Delivery and the various global Managers, Service Delivery to monitor response times, evaluate user satisfaction levels, and make recommendations for improvement for the global Service Delivery team
Provide VIP support for executives
Assist with hardware inventory and procurement processes to ensure appropriate deployment of approved hardware and inventory tracking in all Latin America offices
Partner with Desktop/Network Analysts to verify all tickets have been accepted by IT personnel where applicable
Ensure proper escalations and processes are followed during a service disruption
Office Phone set up, break/fix, and troubleshooting

Professional Skills

Excellent oral, written skills and strong presentation skills in support of customer interaction at the Director and VP level
Strong organizational skills and ability to use good judgment in performing conflicting demands and managing priorities
Excellent verbal and interpersonal skills for interfacing with Resellers. Fluent in English
In-depth experience and understanding of documentation standards and good presentation skills
Demonstrated mastery in account management, follow-through, and problem-solving skills
Working experience with DHCP, DNS, and wireless authentication. Working experience with wireless configuration and testing
Strong PC Troubleshooting experience and working knowledge of servers, networks, and cloud services

How to write Network Support Resume

Network Support role is responsible for interpersonal, security, database, customer, training, retail, finance, integration, procurement, auditing. To write great resume for network support job, your resume must include:

Your contact information
Work experience
Skill listing

Contact Information For Network Support Resume

The section contact information is important in your network support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

First and last name
Telephone number

Work Experience in Your Network Support Resume

The section work experience is an essential part of your network support resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous network support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular network support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Network Support resume experience can include:

Effectively communicate with third parties such as partners and customers regarding escalated cases, both orally and in writing
Strong initiative with ability to seek out relevant information prior to making timely decisions using all resources available
Communicate effectively with management and business at all levels
Customer service and vendor management skills
Coordinate efficiently and effectively at all levels of the organization, at all classifications levels to implement and provide network services
Develop and maintain a runbook to effectively manage and troubleshoot a global network infrastructure

Education on a Network Support Resume

Make sure to make education a priority on your network support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your network support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

School you graduated from
Major/ minor
Year of graduation
Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Network Support Resume

When listing skills on your network support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical network support skills:

Good networking skills (CCNA/CCNP)
Technical Skills Programming and configuring Cisco network switches (3850), wireless LAN controllers, Access Points
Knowledge of integration with Wide Area Network (WAN) equipment desired to communicate effectively with WAN team. Working with Cisco Prime monitoring
Demonstrated experience as providing configuration and maintenance of equipment in support of voice over IP and video teleconferencing
Very high analytical skills and an understanding of complex data networking
Demonstrated progressive experience in an occupation related to technical support and/or computer networking

List of Typical Experience For a Network Support Resume

Experience for network support manager resume.

Demonstrated successful experience as an elementary principal or equivalent
Experience in supporting Local Area Networks including Wireless
CompTia Security+ CE, CCNA-Security, or GSEC in good standing (IAT-II or higher)
Ten years' help desk experience, with a portion of this time supporting telephony (phone systems) and networks
Previous technical support experience operating in a Tier 2 or above capacity

Experience For Network Support Tech Resume

General troubleshooting of Windows 7 and Windows 10. Any prior migration exposure is great!
Direct experience in supporting mid-scale Telephony systems preferably Avaya/Nortel
Experience working for a Telecommunications Service provider in similar field
Experience working in support environment
A knowledgeable individual who has the experience of common support center metrics
Jr Technical/Customer Support experience
Be able to speak to the health of your individual offices and have demonstrated results shown via a technology health scorecard
Strong teamwork style and behavior

Experience For Senior Analyst, Desktop / Network Support Resume

Management experience in customer service role
Three years of industry networking experience is requested
Experience maintaining VOIP phone system
Copier service or industry related experience
Demonstrated passion for service and customer support
Monitoring, managing and resolving support incidents in conjunction with the central Managed Services Helpdesk
Understanding of Active Directory, DHCP, DNS, Clustering, Load Balancing, backup
Understanding of OSI model, Layers 1-3

Experience For IS Network Support Tech Resume

Supporting system availability for QBE’s global systems
Scripting and automation with ability to create minor maintenance scripts
Studying for or has gained Cisco CCNA or above
Monitor programming to ensure that high level teaching and learning is occurring as planned
Act as main contact for all initiative and planning with BMW AG concerning IFC local solutions and IFC Worldwide reporting and initiatives
In-depth knowledge of firewall technologies including Juniper, Fortinet, Checkpoint and Cisco with in-depth understanding of data centre switching technologies

Experience For Network Support Consultant Resume

The current opening is for a Network Support Consultant in Akamai’s Hong Kong office focusing on our network in the Asia Pacific and Japan geography
Promote best practice and share knowledge and ideas by hosting and delivering regular off-site events for Dealer Accountants
Serve as Network Support Group point person for the EMEA territory, maintaining a comprehensive understanding of Internet infrastructure across the region
Involvement in pre-sales activities; giving technical input to proposals, delivering presentations
Knowledge of data networking including TC/IP, UDP, RTP, BGP, OSPF, Active Directory, protocol Analyzers, Firewalls, Load Balancers
Passion for learning and teaching network technology and best practices
Superior knowledge of teaching and learning, academic accountability systems and services

Experience For Network Support Leader Resume

Working in a medium/large multi-site production networking environment; required
Capable of working in multiple project teams and using own initiative with minimal supervision
Provide data transfers between classified and unclassified networks according to prescribed policy and procedures
Current (within 05 years) computing environment certification; Ex. Microsoft MCSA/MCSE
Video Teleconferencing, VTC (01 year)
Configure peering at public IX’s as well as BGP sessions for on-net deployments
Provide feedback and support to the Technical Support Center on specific resolution actions (programming changes, system "pokes," etc.)
Act as primary liaison among Operations, Services, and Engineering for the escalation of any unresolved issues that require Engineer support for resolution

Experience For Mgr, Data Network Support Resume

Configure peering at public IX’s as well as private deployments
Provide accurate and timely notes of all procedures performed while attempting to reconnect the down circuit, documentation of issues
Expert knowledge of key networking protocols: TCP, UDP, ICMP, SNMP, OSPF, BGP
Network Monitoring tools such as PRTG and Wireshark
Keen interest in interconnecting technologies

Experience For Network Support Administrator Resume

Manage the schedules of your workforce for optimal staffing
Organizes and distributes router configuration kits. Network cabling
Identify weaknesses in Networking and Security
Promote continuous improvement in instructional leadership and professional development programs to support teaching at the highest levels
Assist Network principals with obtaining services from Central Office or outside sources through a menu of customized services and resources for schools
Tests hardware to ensure it is in working condition
Participates in all contingency planning and disaster recovery
Serves as the primary technical contact for technical staff in resolving problems and/or unusual situations encountered with LAN/Desktop hardware and software

Experience For Senior Data Center Network Support Manager Resume

Configures and maintain equipment in support of voice over IP, and video conferencing
Clean and Swipe a variety of networking devices (Cisco, Junipers, Adtran, Cradlepoint)
Create, measure, analyze, and present reports to management representing current network operations, and identify where opportunities for improvement exist
Act as the main contact for all issues / projects concerning the financial information held within the Dealer Cockpit
Contribute expertise to the management of existing and new IT products and services
HP PC’s (Desktops/Notebooks), HP printers, Cisco router/switch, Cisco TelePresence video conferencing, Firewall/PIX, WLAN (Cisco)
An understanding of client and server infrastructure
Involvement in the creation and completion of departmental and individual goals aimed at improving Vyatta’s technical support organization

Experience For Desktop / Network Support Administrator Resume

Document all events and interactions related to resolving customer’s technical issues
Very high level expertise in Network troubleshooting
Intermediate knowledge of Intel Server system administration and operating systems
Expert knowledge of TCP/IP, EIGRP, BGP, HSRP, VLANs, SVI’s, NAT, VPN and other significant networking technologies and protocols
Expert knowledge in troubleshooting
Familiarity with contracting documents
Passion toward coaching individual team members toward both short and long-term career goals

List of Typical Skills For a Network Support Resume

Skills for network support manager resume.

Extensive experience in network architecture design and implementation with campus design and implementation experience highly desirable
Effectively communicate and influence at all levels of management
Contracting compliance or records management experience
Assist with the creation of project plans, including defining scope, estimating effort, setting priority and following through with the implementation
Experience researching and keeping "abreast" of technical/ business solutions and security requirements within the Banking industry
Knowledge of /Experience with Cisco routers, EIGRP (Enterprise Interior Gateway Routing Protocol) routing protocol, IOS

Skills For Network Support Tech Resume

Experience working with people and using Service Now system
Capable of prioritizing and managing own workload; ability to think and work independently
We highly seek someone with a proven track record in managing and developing employees
Experience handling advanced enterprise customer situations relating to support and system availability
Experience in managing and growing a technical team
Experience with physical handling of IT equipment such as network switches and routers, UPS, structured cabling, IDF and MDF infrastructure
Need 5 years of experience with monitoring tool (Nagios, Solarwinds, castlerock, etc)
Some knowledge and experience of Windows based server systems (server 2008 to 2016) being able to perform basic administrative tasks

Skills For Senior Analyst, Desktop / Network Support Resume

Experience working with Cisco routers, preferably 2911s
Experience with Active Directory in regards to adding users, permissions, security groups and mail enable security groups
Experience with troubleshooting IP protocols
Solid understanding of NAT/PAT
Experience in a similar network support or engineering role

Skills For IS Network Support Tech Resume

Proven analytic and problem-solving abilities
Experience in supporting mission critical 24x7 operations
Experience of ITIL including proactive Problem management and root cause analysis
Experience in network consulting
Installs cables and wiring and ensures systems are ready to operate
Experience managing teams, projects and budgets

Skills For Network Support Consultant Resume

Create and maintain reporting tools that demonstrate team strengths and weaknesses
Background in network support and a strong understanding of incident, change problem management
Experience in Network design, auditing and implementation
Experience with firewall management, Cisco network gear, load balancers and monitoring toolsets
In-depth experience with Virtual and cloud based firewall technologies including vSRX, ASAv, Azure NSG’s and AWS EC2 Security Groups
Juggle multiple support issues and projects and the same time based on priority
Experience in utilizing standard network management tools such as Solarwinds and Nagios
Network engineering experience in a large enterprise environment is desired

Skills For Network Support Leader Resume

Experience working in a data center or tech support environment
Strong successful history Microsoft and Apple desktop technology support and troubleshooting
Excellent understanding of web based technologies
Experience working with affiliate networks
Experience with Network/Telecom support(Cisco Routers/switches/Firewall)
Support and Management experience
Strong history of desktop applications support, e.g. Google Apps, MS-Office, etc

Skills For Mgr, Data Network Support Resume

Telecommunication Industry Technical experience
Experience of IT Service Desk/Help Desk support
Accountancy and / or financial experience, preferably within a motor manufacturer or in the retail motor industry
Someone who has led and developed teams to key performance indicators as well as a strong focus on customer satisfaction

Skills For Network Support Administrator Resume

Client-side networking experience
Hands-on technical experience (02 years)
Demonstrated ability to multi-task and work in a high-pressure environment
PC and Desktop support experience
SCCM, Citrix, and VoIP phone support experience
Network integration, design and/or operational experience
Server administration experience
Combined relevant education & server administration experience

Skills For Senior Data Center Network Support Manager Resume

Experience of wireless network design and deployment in an enterprise environment
Imilar or related work experience
Experience in the health care industry with background in provider relations, facility contracts and reimbursement; or any related field
Racking and stacking of servers, server deployments, server decommissioning and server hardware checks
Understanding of Networking including some VoIP (Technologies and protocols)
Working knowledge of networking and VLANS
Working history and knowledge of networking and VLANS

Skills For Desktop / Network Support Administrator Resume

Contributing to the creation and collection of completed provider applications, contracts and on-boarding documents
Working knowledge of a computers operating system
Assisting other teams in the rollout of any new technologies and projects that connect to the network
Working knowledge of a computers physical components
Routing BGP, OSPF, EIGRP etc
Understanding of VDCs and VRFs
Working towards or has gained Cisco CCNA or above

List of Typical Responsibilities For a Network Support Resume

Responsibilities for network support manager resume.

The ability to work effectively and deliver results in challenging and complex environments
The ability to work effectively and lead peers and also interface with all levels of clients and senior management
Experience in networks, LAN, WAN, Voice, Data and wireless technology in a complex corporate environment
Proven ability to deliver support services in a highly corporate environment
Leverage interdepartmental relationships to rally the proper resources to deliver solid and sustainable solutions
Advanced knowledge in computer, mobile device hardware, and software trouble-shooting including proficiency in using software support tools

Responsibilities For Network Support Tech Resume

Take full responsibility for the monthly IFC reporting, ensuring that all dealers have accurately reported their trading performance
Meet (in person and/or remote leveraging technology solutions) and start developing relationships with your DAM, SL, and the TCs in your assigned offices
Other line management responsibilities including performance management and development for all of the local team
Network fault and performance monitoring
Provide continuous coverage to the User Support Center (USC) during scheduled shift and remain on shift until relief coverage is available
Knowledge of Microsoft networking concepts
VoIP networks and networking equipment
Knowledge of software and consumer electronics industry
Use proper change control procedures to document and open change requests for production-impacting changes. Ensure work is completed and CR’s are closed properly

Responsibilities For Senior Analyst, Desktop / Network Support Resume

Monitor network systems and circuits as part of proactive approach to maintaining high level of service
The Enterprise Network Support Technician’s scope of responsibility includes technical installation and support for data, voice, video, or other specialized networks at the enterprise level
Work experience, preferably in the Information Technology discipline
Receive and analyze any information submitted escalated by Technical Support for the identification, validation, resolution of customer reported issues
Based on feedback provided by Engineering, communicate issue resolution information back to Operations/TSC or document additional information required for issue root cause determination
A good attitude with willingness and flexibility
Knowledge of/Experience with Cisco Switches, IOS-XE, 802.1x configurations
Knowledge of/Experience with Cisco Wireless LAN Controllers and Access Points
Knowledge of/Experience with DNS & DHCP - Any IPAM System

Responsibilities For IS Network Support Tech Resume

Sit at a workstation and computer keyboard for long periods of time and use the telephone extensively
Rapidly and accurately analyze problems with circuits to determine cause of the link down
Escalate tickets to Tier 2, tech dispatch, carriers, or other vendors to resolve down links in the most rapid manner possible
Manage the Vendor for MPLS services in airports, bases and other locations across Europe
Monitor of network performance and bandwidth
Responsible for the day-to-day support of the Network Infrastructure across Head Office, DR, Web Data Centres and airports
Work and communicate with 3rd party vendors

Responsibilities For Network Support Consultant Resume

Communicate effectivity with management and business at all levels
Mobile and fixed voice services
Detail oriented,keen on documentation and change control
Assist in creating and hiring the team, as needed to support the Team Leader to ensure that there is a full complement of resources to support the work required
Input into the teams strategy to support the team leader
Ensure that the local team follows and adheres to all standards, policies and procedures

Responsibilities For Network Support Leader Resume

Involvement in the development of new IT solutions and the maintenance of support documentation
Providing technical support, consultancy and administration across a range of technologies, principally Microsoft Windows, networking, storage and cloud / virtualization services
Hardware and Software installation where necessary
Review inactivated provider files
Facilitate your team’s ability to work on customer cases from initial creation to resolution

Responsibilities For Mgr, Data Network Support Resume

Act as a point of escalation and guide troubleshooting efforts in wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners
Leverage your relationships with other Meraki Teams to diagnose and resolve cases, procedural shortcomings, and address mutual concerns
Identify patterns and obstacles that affect productivity, raise awareness of such issues, and implement solutions to the problems
Conduct weekly team and one on one meetings, periodically conduct performance reviews, and manage compensation changes with all team members
Encourage and collect ideas from team members in regards to organization improvement
Maintain cleanliness and organization of Data Center
Monitors and reports on Data Center infrastructure equipment issues
Maintains Data Center documentation to ensure completeness and accuracy

Responsibilities For Network Support Administrator Resume

Maintain orders and shipments for Data Communications team
Participates in additional support functions related to data center operations as needed
Provide exceptional Service to our Franchisees
Analyze Large Entity Franchisees’ Systems and identify opportunities for improvement
Provide direct remote assistance
Able to work and make decisions with little help outside section

Responsibilities For Senior Data Center Network Support Manager Resume

Self-motivated to increase Company Stores and Franchisee (or representative) Bottom Line
Flexible to work nights and weekends
Facilitate feedback loops to alert central office staff when there is a breakdown in the coordination of academic and operational support
Develops and recommends LAN/Desktop policies and standards
Provides technical support for the technicians to successfully resolve problems
Maintains accurate and current documentation of LAN/Desktop installation settings, specifications and floor plans
Consistently renders exceptional customer service internally and externally

Responsibilities For Desktop / Network Support Administrator Resume

Travels to other offices within the region to provide support services on an as-needed basis
Evaluates vendor hardware and software products to provide recommendations to management that are consistent with organizational short and long-term goals
Responds to issues, troubleshoots and isolates problems with data equipment and data circuits
Installs and de-installs network equipment
Purchases and installs LAN/Desktop software and hardware

Related to Network Support Resume Samples

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Resume Worded | Proven Resume Examples

Resume Examples
Engineering Resumes

14 Network Engineer Resume Examples - Here's What Works In 2024

Network engineers are highly sought-after professionals in today’s tech-driven world. our resume samples can help you find a job in this dynamic field (google docs and pdfs attached)..

Hiring Manager for Network Engineer Roles

Virtually all businesses rely on phone, internet, computers, and other systems in order to conduct their daily operations. Network engineers are the professionals who design, build, and manage integrated networks of these technologies, ensuring that they function as smoothly as possible. As a network engineer, your job duties could include maintaining computer systems, backing up data, installing equipment (like switches or routers), and updating key software. You might also offer user support for systems, troubleshoot problems, and devise ways to enhance your network’s performance. There are plenty of new and emerging job opportunities to be found within this growing field -- employment for network engineers is projected to grow by 4% between 2019 and 2029, according to the US Bureau of Labor Statistics. If you’re seeking a network engineering position, you need a strong grasp of network integration, infrastructure, and programming. In addition, you need to be a creative problem solver and a strong communicator. How can you showcase skills like these on your resume and make yourself extra competitive for jobs? Let’s look at some examples of network engineer resumes that can help you stand out in 2023.

Network Engineer Resume Templates

Jump to a template:

Network Engineer
Senior Network Engineer
Wireless Network Engineer
Entry Level Network Engineer
IT Network Engineer
Cisco Network Engineer (CCNA)
Telecom Network Engineer
Network Security Engineer

Jump to a resource:

Keywords for Network Engineer Resumes

Network Engineer Resume Tips

Action Verbs to Use
Frequently Asked Questions
Related Engineering Resumes

Get advice on each section of your resume:

Template 1 of 14: Network Engineer Resume Example

A network engineer is responsible for designing, configuring, and maintaining computer networks. They develop highly available and efficient network infrastructure to meet users’ demands for computer services. Additionally, they configure firewalls, wireless networks, and data services. There are some specializations you can choose as a network engineer, such as cloud networking, network security, and Local area network (LAN) engineering. You should indicate your area of specialization on your resume.

A network engineer resume template including a network associate certification.

We're just getting the template ready for you, just a second left.

Tips to help you write your Network Engineer resume in 2024

showcase in-demand skills such as automation in your skills section..

Network engineers can use programming skills to develop software that automates network installation and configuration. Not all network engineers are proficient at programming, this is why it is such an in-demand skill. There’s not enough supply of these professionals. That’s why it is a great idea to include this in your resume.

Demonstrate you are prepared to prevent and respond to cyber security threats.

Cyber attacks can threaten your network’s vulnerabilities, so it is crucial to know how to protect it and respond to these threats. One way to emphasize this on your resume is to describe a project where you developed or enhanced a security system

Skills you can include on your Network Engineer resume

Template 2 of 14: network engineer resume example.

Network engineers leverage their technical knowledge to design fast, efficient networks that can keep up with the pace of modern business. When problems arise, these engineers find solutions. When applying for a network engineering position, give examples of where you’ve successfully resolved network issues or managed systems in the past. Use numbers to quantify what you achieved, and make sure to emphasize your technical skills in your skills section.

Network engineer resume with achievement data and hard skills section

Uses data to quantify network engineering accomplishments

Your overall success as a network engineer will be tied to the results you are able to achieve for clients. On your resume, instead of simply telling hiring managers that you made a positive impact at past jobs, offer data to back up your assertions and provide proof of your skills (e.g. “increased network efficiency by 11%”).

List network engineering technical skills listed in skills section, to get past ATS

Network engineering roles are highly technical, and as such, they demand specific technical knowledge and expertise. The best way to showcase relevant technical skills (such as LAN/WAN, TCP/IP networking, and routing protocols) is to list them in a separate skills section on your resume. This helps you get past Applicant Tracking Systems who screen your resume for specific keywords.

Template 3 of 14: Senior Network Engineer Resume Example

As a Senior Network Engineer, you're considered as the backbone of IT operations, and your resume should reflect that weight. Highlight your expertise in tech areas such as networking protocols, hardware, and software, but bear in mind the growing trend of cloud-based systems and security focus in many organizations. Show solid performance in these new trends to stand out. Secondly, demonstrating your history of solving complex network issues is a crucial aspect to include. It's not only about the tech skills - showing your analytical problem-solving and team collaboration capabilities can set you apart.

An example of a Senior Network Engineer's resume showcasing certifications and project management skills.

Tips to help you write your Senior Network Engineer resume in 2024

highlight your certifications.

It's really a given in your field that continuous learning and certifications are part of the package. You need to list relevant certifications such as CCIE, CCNP or JNCIP, just to name a few. Your resume should make it very clear that you’ve got the qualifications needed.

Showcase project management skills

Being a Senior Network Engineer often involves managing projects and teams. Make sure to highlight instances where you've successfully led projects, being specific about the scope, team size and the results achieved. Show you’ve delivered on time and within budget.

Skills you can include on your Senior Network Engineer resume

Template 4 of 14: senior network engineer resume example.

Senior network engineers don’t only design and maintain network infrastructure for companies; they may also supervise junior engineers and handle client escalations. For this job, you’ll need plenty of experience as an engineer as well as proven leadership and management abilities -- so be sure to highlight your most noteworthy accomplishments at past jobs as well as promotions you’ve received.

Senior network engineer resume with past promotions and effective action verbs

Past promotions are prominently featured

Being promoted at a previous position speaks volumes about your talent and drive to succeed. People who strive to excel and rise to greater levels of responsibility are leaders within their profession -- an essential quality for any aspiring senior network engineer. So if you’ve been promoted before, don’t be afraid to showcase it prominently on your resume.

Leads accomplishments with effective action verbs, relevant to network engineering or senior leadership

To become a senior network engineer, you should have a lengthy track record of engineering successes. Remember that you’re competing with other experienced professionals for the job, so your resume should clearly lay out your past accomplishments. Leading each one with a powerful action verb (such as “collaborated”, “built”, and “enhanced”) makes your achievements seem more impactful.

Template 5 of 14: Wireless Network Engineer Resume Example

A wireless network engineer is responsible for installing and configuring wireless network equipment. Some examples of wireless networks include satellite communications networks, wireless local area networks (WLANs), and phone networks. They are also responsible for troubleshooting and maintaining these networks. Additionally, wireless network engineers develop policies to protect the networks. You should mention your familiarity with security diagnosis tools on your resume.

A wireless network engineer resume template focusing on technical skills.

Tips to help you write your Wireless Network Engineer resume in 2024

showcase your familiarity with enterprise monitoring tools such as solarwinds and splunk on your resume..

These tools are used to monitor the IT infrastructure and for enhancing the IT stack’s performance. They monitor switches, routers, and servers. By ensuring the availability of the system, organizations can provide quick responses and improve customer satisfaction. That’s why this is such an essential skill to include in your resume.

Mention your familiarity with routing protocols, such as OSPF and EIGRP.

Routing protocols are used to improve the distribution of information between routing devices. They help network engineers use network resources more efficiently and adapt the routing of traffic.

Skills you can include on your Wireless Network Engineer resume

Template 6 of 14: wireless network engineer resume example.

Wireless network engineers specialize in setting up and managing wireless networks. These engineers need a solid foundation of technical and problem-solving skills, but they must also continually “level up” their skills and stay abreast of new developments in wireless technologies. Your relevant certifications, continuing education, and hard technical skills should feature prominently on your resume, as should any prior experience you have in wireless networking.

Wireless network engineer resume with continuing education, skills section, and relevant work experience

Highlight education and certifications in network engineering

Wireless technology is constantly changing and evolving in new ways. As a wireless network engineer, you’ll need to actively seek new knowledge and stay on top of industry changes as they’re happening. Show your dedication and commitment to the profession by listing certifications you’ve completed (such as 303 ASM or BIG-IP Administrator) as well as routing protocols and other technical skills you’ve amassed over the years.

Resume focuses on relevant work experience in the network engineering field

It takes time and practice to become a great wireless network engineer, and many recruiters are looking for professionals who’ve worked in the field for some time. Listing prior network engineering experience on your resume can be helpful, but wireless networks require special equipment and knowledge -- so if you have wireless networking experience, it can help differentiate you from your competition.

Template 7 of 14: Entry Level Network Engineer Resume Example

A network engineer is a technology-savvy professional who makes sure data sent around an organization's computer network gets where it's supposed to go. As an entry-level network engineer, your role would be system-centric and involve dealing with routers, switches, servers and more. These days, companies are often seeking network engineers who are familiar with cloud networking and cybersecurity protocols. When you're pursuing an entry-level role, your resume should show a clear understanding of basic networking principles and demonstrate any relevant academic or real-world experience. In your resume, it's also important to show that you're keeping up with current trends like VPNs, cloud storage and remote work support. Since yours would be an entry-level role, employers won't be expecting years of experience, but they will be interested in seeing a passion for tech, problem-solving skills, and a readiness to learn and keep up with the latest developments in the field.

An organized, clear resume for an entry-level network engineer highlighting relevant certifications and hands-on experience.

Tips to help you write your Entry Level Network Engineer resume in 2024

highlight relevant certifications.

Although you're aiming for an entry-level position, highlighting relevant certifications on your resume gives you an edge. Certifications like CCNA or CompTIA Network+ provide a benchmark of your skills and show that you're serious about your career.

Mention hands-on experience

No matter how minor it may seem, any hands-on experience you have with network hardware or software is worth mentioning on your resume. This could be a home lab, part-time job, or even a relevant school project. It shows your practical understanding of theories beyond what you learned in class.

Skills you can include on your Entry Level Network Engineer resume

Template 8 of 14: entry level network engineer resume example.

An entry-level network engineer can help design and maintain networks for clients. They learn key job skills while receiving mentorship and guidance from senior engineers. Although you can get hired for this job without much work experience, you’ll usually need at least a Bachelor’s degree in information science or a related field -- and you’ll need some technical proficiency, as well. Focus your resume on your relevant educational background, internship history, and skills.

Resume leads with education and technical internship experience

When your work history is short, it’s helpful to emphasize your education, internship experience, and extracurricular activities. If you majored in information science, held multiple network engineering internships, and have already received certifications such as Cisco (CCNA), you have plenty of applicable knowledge to jumpstart your career -- so don’t be shy about showing it on your resume.

Skills section demonstrates technical knowledge in engineering

For network engineering and other technical positions, it’s important for hiring managers to see that you have the hard skills they need. For example, you might need to use Javascript, Python, or routing protocols in your job -- so if you’re proficient in these areas, don’t forget to list these skills in your skills section.

Template 9 of 14: IT Network Engineer Resume Example

An IT network engineer creates and configures the network infrastructure. They manage wireless networks, firewalls, routers, and servers. They are also responsible for maintaining network security and efficiency, so they evaluate the systems’ vulnerabilities and troubleshoot issues when necessary. An IT network engineer should ideally have a bachelor’s degree in information technology. However, you can also include relevant courses and certifications on your resume that demonstrate your technical training.

A IT network engineer resume template using strong action verbs.

Tips to help you write your IT Network Engineer resume in 2024

indicate your knowledge of hyper-convergence on your resume..

Hyper-convergence is a software architecture that streamlines the entire data center stack, such as storage, virtualization, and computing. It is able to meet complex IT needs while being efficient and cost-effective. It enables network engineers to manage every aspect of the infrastructure in one place. It is a convenient skill that your potential employer might appreciate.

Demonstrate your ownership over projects.

Instead of saying you were “responsible for” the tasks you did in previous jobs demonstrate your initiative by using strong action verbs that illustrate your influence in the project. You can also use measurable achievements to highlight your initiative and success.

Skills you can include on your IT Network Engineer resume

Template 10 of 14: it network engineer resume example.

IT network engineering roles blend network engineering with systems administration. Systems administrators tend to focus on maintaining existing networks, while network engineers work more on developing and implementing new networks. As an IT network engineer, your job could encompass both creating and managing networks, so make sure your resume reflects a diverse skill set and an ability to balance numerous different responsibilities.

IT network engineer resume with strong action verbs and measurable achievements

Strong action verbs maximize impact of accomplishments

Using clear action verbs to talk about your prior work experience is a powerful way to convey what you accomplished in IT or networking engineering. Verbs such as “installed”, “supported”, and “engineered” are particularly strong choices because they are industry-specific -- they tell hiring managers that you are expired and knowledgeable within network engineering.

Demonstrates success at past jobs through measurable achievements

The clearest and most vivid way to illustrate your abilities is through specific examples. Wherever possible, provide specific numbers and data to quantify what you achieved. Mentioning that you improved network efficiency by 25% or developed and installed over 400 systems for auto dealerships gives recruiters a picture of what you can do for their company.

Template 11 of 14: Cisco Network Engineer (CCNA) Resume Example

As a Cisco Network Engineer (CCNA), you play a vital role in designing, installing, and maintaining network systems. Being in demand in the industry, you want your resume to stand out among the competitive pool of applicants. Keep in mind that hiring managers look for candidates who demonstrate a strong understanding of Cisco's networking technologies, as well as the ability to adapt to recent trends like cloud-based services and cybersecurity measures. In your resume, emphasize the projects and accomplishments that highlight your networking skills, problem-solving abilities, and knowledge of industry best practices.

Cisco Network Engineer resume with certification and hands-on experience highlighted

Tips to help you write your Cisco Network Engineer (CCNA) resume in 2024

show off your cisco certifications.

Since you're applying for a CCNA role, it's essential to prominently display your Cisco certifications on your resume. List all relevant certifications, including the CCNA, as well as any other Cisco certifications you've earned (e.g., CCNP, CCIE). Show the date you obtained the certification and its validity period.

Highlight hands-on networking experience

As a Cisco Network Engineer, practical experience is crucial. In the work experience section, showcase your hands-on experience with Cisco devices and technologies. Describe specific projects, the challenges you faced, and the solutions you implemented. Use quantifiable data, such as the size of the networks you've worked on and the number of devices you've managed, to illustrate your impact.

Skills you can include on your Cisco Network Engineer (CCNA) resume

Template 12 of 14: cisco network engineer (ccna) resume example.

A Cisco network engineer is specially trained to use Cisco products in planning, implementing, and managing network systems. Cisco networks are used widely, and the demand for Cisco-certified networking professionals is high. If you want to become a Cisco network engineer, your resume should show recruiters that you have excelled as a network engineer and that you’ve attained the necessary education to work with Cisco products.

Cisco network engineer resume with CCNA credential and relevant experience

Essential CCNA certification visibly displayed on resume

To become a Cisco network engineer, you need to get certified as a CCNA (Cisco Certified Network Associate) and become knowledgeable about these specialized systems. The CCNA is also a respected credential that adds to your professional credibility and marketability -- so make sure to display it in a prominent location, such as the top of your resume.

Resume focuses on relevant experience in network engineering

The job candidate in this example has spent over a decade working as a network engineer, and has worked specifically with Cisco systems. Having the CCNA certification is a great start, but if you can show that you’ve had hands-on experience with Cisco networks and equipment, you’ll be an even better candidate for the job you’re after.

Template 13 of 14: Telecom Network Engineer Resume Example

A telecom network engineer is responsible for planning, designing, and monitoring complex networks. The telecom engineer ensures networks continue to run smoothly and safely and that all data is secured. This role will also take part in troubleshooting any security risks or issues with the systems they work on. To land a job as a telecom engineer, you’ll need a Bachelor's degree. Typically, those with telecom network engineering roles have degrees in computer science, systems administration, or engineering. To stand out, you can also take certain certification courses related to telecom network engineering. Most people who land this role have a couple of years of experience in similar roles.

A resume for a telecom network engineer with past experience in network support and a bachelor's degree in computer science.

Tips to help you write your Telecom Network Engineer resume in 2024

obtain the cisco network expert certification to get hired as a telecom network engineer.

Obtaining the Cisco Certified Network Expert credential is a great way to stand out and heighten the potential for landing the job. The certification is obtained by taking an exam that measures your knowledge on items like network fundamentals, network access, IP connectivity, security fundamentals, and more. Completing this certification will show employers that you have studied the many facets of network engineering.

Showcase which routing protocols you are proficient in

Routing protocols are the part of a network that enables data to travel efficiently. Understanding different routing protocols are instrumental to showcasing your expertise. So, note what routing protocols you are proficient in on your resume. It’s even better if you can show how you have used this knowledge to help a company manage and improve its network in the past.

Skills you can include on your Telecom Network Engineer resume

Template 14 of 14: network security engineer resume example.

A network security engineer is responsible for designing and implementing security systems for networks. As a network security engineer, you would protect the network from potential threats, bugs, and viruses. A network security engineer identifies current network security threats and fixes them and also sets up cyber security measures to mitigate future threats. Most hiring managers will be looking for a candidate with an educational background in computer science or IT. They will also look for relevant work experience, such as prior experience as a technical support engineer. In addition to technical knowledge, a good candidate will have several important soft skills, such as analytical thinking and quick problem-solving abilities.

A network security engineer resume with experience as a technical support supervisor, security anaylst, and network analyst.

Tips to help you write your Network Security Engineer resume in 2024

obtain the cisco network professional certification to get hired as a network security engineer.

To stand out, it’s wise to get the Cisco Certified Network Professional credential. The certification is obtained by taking two exams that both focus on the ins and outs of network security. Some employers may even require this certification. Having this certification on your resume shows you are well-versed in several topics in network security.

Highlight your previous experience teaching or training others

One integral piece of the network security engineer job role is educating the employees of the company about how to keep their network safe. This can mean educating them on phishing scams or how to identify a safe website. You’ll need to be able explain technical concepts to a variety of people who may not have the same level of comprehension. So, hiring managers will like to see any experience you have training or mentoring other employees.

Skills you can include on your Network Security Engineer resume

We spoke with hiring managers at top companies like Cisco, Juniper Networks, and AT&T to gather their best advice for creating a strong network engineer resume. They shared insider tips on what they look for and what makes a candidate stand out. Here are six key tips to help you craft a resume that will impress employers and land you an interview.

Highlight your technical skills and certifications

Hiring managers want to see that you have the technical skills and knowledge needed for the job. Make sure to:

List your proficiency in network protocols like TCP/IP, OSPF, BGP, MPLS, etc.
Include any relevant certifications you have, such as CCNA, CCNP, CCIE, or CompTIA Network+
Mention specific network equipment you have experience with, like Cisco routers and switches
Describe tools you've used like Wireshark, Nagios, or SolarWinds

Avoid simply listing generic phrases like "networking skills" or "technical abilities". Instead, be specific about the technologies and skills you bring to the table.

Quantify your achievements with metrics

When describing your past experience, use hard numbers to quantify your impact and achievements whenever possible. This helps hiring managers understand the scope of your work. For example:

"Upgraded network infrastructure for company with 500+ employees across 10 locations"
"Reduced network downtime by 30% by implementing proactive monitoring and alerts"
"Managed $500K annual budget for network equipment and maintenance"

Metrics are much more impactful than vague statements like "improved network performance". Whenever you can, include numbers to show the scale of the networks you managed, efficiencies you gained, or money you saved.

Tailor your resume to the job description

Many candidates make the mistake of sending a generic resume to every job posting. Instead, take the time to customize your resume for each role. Here's how:

Read the job description carefully and note the key skills, technologies and experience required
Make sure your summary or objective statement aligns with the main requirements of the role
Emphasize the parts of your background that are most relevant, even if it means rearranging bullet points
Use some of the same keywords and phrases from the job description, as long as they honestly describe your experience

Even small tweaks to tailor your resume can make a big difference in showing the hiring manager you're a great fit.

Show progression and leadership

Hiring managers like to see a clear progression in your career and examples of how you've stepped up as a leader. Ways to show this in your resume include:

Listing promotions you've earned, like moving from a Network Admin to Network Engineer role
Mentioning times you trained or mentored junior team members
Describing projects where you took the lead or owned major deliverables

In contrast, your resume should not show:

Stagnation in the same role for many years without added responsibilities
No mention of leadership tasks or projects

Even if you haven't had a formal leadership role, think about times you've demonstrated leadership skills and highlight them.

Describe the impact of your work

For each role you include on your resume, don't just list your day-to-day responsibilities. Hiring managers also want to understand the impact your work had on the business. Ask yourself:

Did you help the company save money or operate more efficiently?
Did you improve network speed, reliability or security?
Did you enable the business to grow or support more users?
Did you play a key role in any important projects or initiatives?

"As a Network Engineer at Acme Corp, I led a project to overhaul the company's network infrastructure. By upgrading equipment and optimizing architecture, we increased network speed by 50% and supported the addition of 250 new users. This enabled the company to improve productivity and grow the business."

Always tie your work back to the impact and value it provided to the employer.

Showcase your problem-solving abilities

Network engineering is all about solving problems. Hiring managers look for candidates who are creative troubleshooters and quick thinkers. To showcase these abilities:

Mention a time you diagnosed and fixed a complex network issue
Describe how you came up with an innovative solution to a challenge
Explain how you responded quickly to an urgent outage or incident

On the flip side, avoid portraying yourself as someone who just follows instructions or performs routine tasks. Even if you're earlier in your career, think of examples of how you've solved problems or taken initiative. Specific stories will make you stand out much more than generic statements like "strong problem-solving skills".

Writing Your Network Engineer Resume: Section By Section

header, 1. put your name on the first line.

Your name should be the most prominent part of your header, on its own line. Use a larger font size than the rest of your header details.

Avoid nicknames or abbreviations:

Instead, use your full name:

Jonathan R. Smith

2. Include key contact details

After your name, add your professional email address and phone number. Your city and state are optional, but can help employers understand your location.

Here's an example of a well-formatted header:

John Smith Network Engineer [email protected] | 555-123-4567 | Seattle, WA

Avoid listing your full mailing address, multiple phone numbers, or personal email accounts:

[email protected]
123 Main St, Apt 4B, Seattle, WA 98101

3. Add a targeted job title

Under your name, consider adding your current job title or the title you're targeting. This helps frame your experience right away. For a network engineer, you might use:

Senior Network Administrator
Network Architect

Avoid being too generic or using unrelated titles:

IT Professional
Systems Analyst

Keep your title concise and make sure it aligns with the jobs you're applying for. Recruiters often scan for relevant titles.

Summary

A resume summary is an optional section that highlights your most impressive and relevant skills, experience, and achievements. While not required, it can be a powerful tool for Network Engineers to provide additional context and detail not already captured in the resume, especially for those changing careers or with extensive experience.

However, avoid using an objective statement, as it focuses on your goals rather than what you can offer an employer. Instead, craft a compelling summary that showcases your unique value proposition and entices hiring managers to keep reading.

How to write a resume summary if you are applying for a Network Engineer resume

To learn how to write an effective resume summary for your Network Engineer resume, or figure out if you need one, please read Network Engineer Resume Summary Examples , or Network Engineer Resume Objective Examples .

1. Highlight your network engineering expertise

Emphasize your most relevant technical skills and experience in your summary. Mention specific network technologies, protocols, and tools you've worked with that align with the job requirements.

Cisco Certified Network Professional (CCNP) with 5+ years of experience designing, implementing, and troubleshooting complex enterprise networks using Cisco routers, switches, and firewalls.
Skilled in configuring and optimizing network infrastructure, including LAN, WAN, VPN, and wireless solutions, to ensure high availability and performance.

Avoid generic statements that lack specificity:

Experienced Network Engineer with a proven track record of success.
Hardworking and dedicated professional seeking a challenging role in network engineering.

2. Quantify your impact with metrics

Whenever possible, use concrete numbers and metrics to quantify the scope and impact of your work. This helps hiring managers better understand the value you can bring to their organization.

Results-driven Network Engineer with 8+ years of experience managing network infrastructure for global enterprises. Implemented network redesign project that reduced latency by 30% and increased bandwidth by 50% across 50+ sites. Managed $1M+ annual budget for network upgrades and maintenance, ensuring 99.99% uptime for mission-critical systems.

Compare this to a summary without metrics:

Experienced Network Engineer skilled in managing network infrastructure for large enterprises. Implemented successful network redesign projects and managed budget for upgrades and maintenance. Ensured high uptime for critical systems.

3. Tailor your summary to the job

While it's tempting to use the same summary for every application, taking the time to customize it for each opportunity can make a significant impact. Identify the key requirements and priorities from the job description and mirror that language in your summary.

For example, if the job emphasizes experience with cloud networking and SD-WAN, highlight those specific skills:

Cloud-certified Network Engineer experienced in designing and deploying hybrid network architectures using AWS, Azure, and SD-WAN solutions.

If the role requires collaboration with cross-functional teams, emphasize your communication and leadership abilities:

Team-oriented Network Engineer with strong communication skills, experienced in collaborating with cross-functional teams to deliver complex network projects on time and within budget.

Experience

When writing your work experience section as a network engineer, you want to show a track record of success in designing, implementing, and maintaining network systems. Highlight your technical expertise, problem-solving skills, and ability to collaborate with cross-functional teams.

Here are some key tips to make your work experience section stand out:

1. Showcase your technical skills

Highlight your proficiency in network technologies, protocols, and tools that are relevant to the job you're applying for. For example:

Designed and implemented a Cisco-based network infrastructure using OSPF, BGP, and EIGRP routing protocols
Configured and maintained Palo Alto and Fortinet firewalls to ensure network security
Deployed and managed a Meraki wireless network across multiple sites

Avoid listing generic skills or technologies that are not specific to your role as a network engineer. Instead, focus on the technical expertise that sets you apart.

2. Quantify your impact

Use metrics and numbers to showcase the impact of your work. This helps hiring managers understand the scale and significance of your contributions. For example:

Implemented network monitoring tools that reduced downtime by 40% and improved network performance by 25%
Managed a network infrastructure that supported 5,000 users across 20 locations
Led a team of 5 network engineers in the successful migration of 200 servers to a new data center

Avoid using vague statements or generalities. Instead, provide specific examples and data points that demonstrate your achievements.

3. Highlight your leadership and collaboration skills

As a network engineer, you often work closely with other teams and stakeholders to ensure the smooth operation of the network. Showcase your ability to lead projects, collaborate with others, and communicate effectively. For example:

Collaborated with cross-functional teams to implement a network redesign project that improved network reliability and reduced costs by 20%
Led a team of junior network engineers in the successful deployment of a new SD-WAN solution
Worked closely with the security team to implement network security best practices and ensure compliance with industry regulations

Avoid focusing solely on your technical responsibilities. Hiring managers also want to see evidence of your soft skills and ability to work well with others.

4. Show career progression

Demonstrate your growth and advancement within your field. This can include promotions, increased responsibilities, or special projects you've taken on. For example:

Senior Network Engineer, ABC Company, 2018-Present - Promoted from Network Engineer to Senior Network Engineer within 2 years - Led a team of 8 network engineers in the design and implementation of a global network infrastructure - Mentored junior network engineers and provided technical guidance on complex network issues

Avoid listing your job duties or responsibilities without context. Instead, focus on how your role has evolved and how you've taken on more challenging projects over time.

Education

The education section on your network engineer resume should be brief and highlight your most relevant educational background. It's an important part of your resume, but it doesn't need to take up a lot of space. Follow these tips to create an effective education section:

1. Put your education section in the right spot

If you're a recent graduate or have limited work experience, place your education section above your work experience. This will highlight your academic achievements and show that you have the necessary educational background for the job.

However, if you have several years of relevant work experience, your education section should come after your work experience. In this case, keep your education section brief and focus on your degree, major, and the name of your school.

2. Include relevant coursework and projects

If you're a recent graduate, you can strengthen your education section by listing relevant coursework, projects, or extracurricular activities. This can demonstrate your knowledge and skills in the field of network engineering.

For example:

Relevant Coursework: Computer Networks, Network Security, Server Administration
Senior Project: Designed and implemented a secure network infrastructure for a small business

3. Keep it concise for experienced professionals

If you're a mid-level or senior network engineer, your education section should be concise. Employers will be more interested in your work experience and technical skills. A good example for an experienced network engineer might look like this:

Bachelor of Science in Computer Engineering University of Example, City, State

Avoid listing graduation dates if you have been out of school for a while, as it may lead to age discrimination.

4. Include certifications in the education section

Certifications are crucial for network engineers, as they demonstrate your expertise and commitment to staying up-to-date with industry standards. If you have relevant certifications, include them in your education section.

Here's an example of how to list certifications:

Cisco Certified Network Associate (CCNA)
CompTIA Network+

Avoid listing certifications that are not relevant to network engineering or are outdated, such as:

Microsoft Office Specialist
Expired certifications

Action Verbs For Network Engineer Resumes

When detailing your accomplishments at past jobs, you should always introduce those accomplishments with vivid action verbs. Choose the best, most precise word to describe what you achieved and how you did it -- you’ll convey a strong message to hiring managers, and you’ll save valuable space on your resume by eliminating fluffy, insubstantial language. If you’re an aspiring network engineer, choose verbs that highlight your communication, problem-solving, and technical skills. Here is a list of verbs that could be helpful as you write your resume.

Collaborated
Conceptualized
Recommended
Streamlined
Troubleshooted

For more related action verbs, visit Engineering Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Network Engineer Resumes

Skills for network engineer resumes.

What makes a great network engineer? A thorough understanding of networks (and the technology needed to build them) certainly helps. However, engineering isn’t only science and tech-based; it’s also communicating ideas and collaborating with teams to solve all manner of problems. Network engineers also need to be effective at managing their time and the various projects they work on. Use examples from your work history to illustrate how you’ve put all of these skills to good use in past jobs. Also, because network engineering has a strong technical component, you will need a solid foundation of technical abilities and knowledge. You’ll want to list all relevant softwares, equipment, programming languages, and other hard skills in your resume skills section along with any certifications you’ve done (such as CCNA).

Network Engineering
Cisco Systems Products
Virtual Private Network (VPN)
Network Administration
Network Security
Border Gateway Protocol (BGP)
Wide Area Network (WAN)
Open Shortest Path First (OSPF)
Cisco Routers
Network Design
Internet Protocol Suite (TCP/IP)
Data Center
Troubleshooting
Cisco Nexus
Juniper Networks Products
Multiprotocol Label Switching (MPLS)

Skills Word Cloud For Network Engineer Resumes

This word cloud highlights the important keywords that appear on Network Engineer job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

Top Network Engineer Skills and Keywords to Include On Your Resume

How to use these skills?

Frequently asked questions on network engineer resumes, what do employers look for in a network engineering resume, what can you do to make your network engineer resume stand out.

Redesigned client’s network topology, increasing the network’s efficiency by 25%.

What key skills and software should you add to your network engineer resume?

Other engineering resumes, cloud engineer.

Azure Cloud Engineer resume sample and recommendations

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IMAGES

5 Network Engineer Resume Samples That Worked in 2022 (2022)
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Network Support Engineer Resume Samples
Desktop Support Engineer Resume Samples
14 Network Engineer Resume Examples for 2023
Network Support Engineer Resume Samples

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COMMENTS

7 Best Network Support Engineer Resume Examples for 2024
The best Network Support Engineer Resume Examples with Headline, Objective statement, Description and Skills. Download Sample Resume Templates in PDF, Word. ... Highly knowledgeable in desktop and network troubleshooting. A team player with strong interpersonal and communication skills and an ability to work in a fast- paced environment.
Desktop Support Engineer Resume Examples for 2024
Resume Worded - Sydney, Australia January 2020 - Present. Desktop Support Engineer. Successfully strategized and executed a complete migration of 300+ company computers from 7 to 10, resulting in a 30% improvement in system performance and reducing IT help desk tickets by 40%. Implemented Microsoft Endpoint Configuration Manager efficiently on ...
7 Desktop Support Engineer Resume Examples for 2024
EXPERIENCE. Resume Worded June 2020 - Present. Desktop Support Engineer. Streamlined the ticketing process using Jira, leading to a 30% decrease in average response time for IT support queries. Architected a company-wide antivirus solution, resulting in a 50% reduction in malware incidents annually.
2024 Desktop Support Engineer Resume Example (+Guidance)
A Desktop Support Engineer's resume should highlight their ability to implement proactive solutions that improve system performance and reduce downtime, as demonstrated by the implementation of a monitoring system and a data backup solution. It should emphasize their skills in user training and process standardization, which lead to a decrease ...
Desktop Support Engineer Resume Examples
DESKTOP SUPPORT ENGINEER. 6/1/2016 - 5/1/2020. Company Name. City, State. Installed, upgraded, and verified hardware and software applications. Assisted end users in using new and existing technology; provided coaching and one-on-one training. Managed laptops, desktops, and printers companywide. Authored second-line support team manuals and ...
Desktop Support Engineer Resume Examples & Samples for 2024
Desktop Support Engineer Resume Examples. Desktop Support Engineers provide assistance to end users and help them solve technical issues. A well-written resume sample for the job mentions duties like assigning tasks, training staff, consulting with clients, testing network connections, upgrading software, implementing company policies, and ...
Desktop Support Engineer Resume Samples
Desktop Support Engineer Resume Examples & Samples. Associate's Degree in Computer System / IT or similar program. Experience supporting Active Directory, Exchange, Office 2010, and Outlook Experience troubleshooting both hardware/software issues. Ability to work in a fast-moving team-oriented environment.
Desktop Support Engineer Resume Sample
Junior Desktop Support Engineer. 05/2006 - 10/2011. Boston, MA. In PC support and troubleshooting, the IT Support Specialist configures and deploys new PCs, troubleshoots existing PCs and peripherals, and reconfigures PCs for redistribution. This employee installs and troubleshoots departmental applications on these PCs.
Desktop Support Resume: 2023 Guide with 20+ Samples & Examples
How to write a Desktop Support Resume. Writing an impeccable tech support resume demands that you follow the stages we have mentioned below: Stage 1: Master Desktop Support Resume. Stage 2: First Draft of Desktop Support Resume. Stage 2: Final Draft of Desktop Support Resume.
Desktop Support Engineer CV Guide + Tips + Example
Desktop support engineer example (text version) Miriam Kemp. Atlanta, GA 30096. 555 555 5555. [email protected]. Summary Statement. A detail-oriented desktop support engineer with a passion for service in the information technology industry. Skilled in a wide range of desktop applications, their uses and how to maintain and repair them.
Network Support Engineer Resume Examples & Samples for 2024
Network Support Engineer Salary. According to Payscale, the national median salary for network support engineers is $59,654. Those in the top 10 percent make above $88,950, while those in the bottom 10 percent make below $41,209.
Desktop Support Engineer Resume Example for 2024 (Skills & Templates)
Sample Desktop Support Engineer Resume for Inspiration. John Smith. Address: 123 Main Street, Any City, ST 12345. Phone: (123) 456-7890. Email: [email protected]. John Smith is an experienced and certified Desktop Support Engineer with extensive knowledge in troubleshooting hardware and software issues.
7+ Desktop Support Resume Examples [with Guidance]
3. Customer Service: Desktop Support professionals often interact directly with end-users, so strong customer service skills are essential. Demonstrate your ability to communicate technical concepts in a clear and friendly manner, actively listen to users' concerns, and provide empathetic support. 4.
Desktop Support Engineer Resume Sample & Tips
desktop support engineer Job Descriptions; Explained. If you're applying for an desktop support engineer position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with ...
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Answer with a desktop support resume experience section that fits the job ad like a dongle in a USB port. 1st: Put your most recent position at the top. 2nd: Note the qualities in the desktop support analyst job description. 3rd: Find your accomplishments that match them. 4th: Add measures to your achievements.
Network Support Engineer Resume Sample
Senior Network Support Engineer. 06/2017 - PRESENT. Houston, TX. Primary responsibilities include supporting, maintaining, and troubleshooting complex network infrastructures and services (VoIP, Video, BYOD, Wireless, remote access, firewalls, load balancers, cloud, virtualization, and automation) internal to the company as well as with ...
Network Support Engineer Resume Samples
Network Support Engineer II Resume. Objective : Result-oriented Network Security Consultant with more than 8 years experience and rigorous experience in assignments entailing setup & smooth functioning of Corporate Networks. Skills : Routing, Switching, Security, Load balancer, Cloud Computing. Download Resume PDF.
Professional Desktop Engineer Resume Examples
Senior Desktop Support Engineer Field @ Executive Office of Energy and Environmental Affairs. Summary: Dynamic and resourceful desktop support professional, recognized for top technical support performance in a variety of desktop operating systems, hardware components and IT network peripherals. Caree... Experience: 10 yrs 11 mo. Create My Resume
Write a Successful Desktop Support Resume in 10 Steps (+ Examples)
Step 3: Start with contact information and basic personal details. Step 4: Create an intriguing desktop support resume title. Step 5: Craft a good desktop support resume summary. Step 6: Include skills and abilities relevant to the position. Step 7: Highlight your best experience and accomplishments.
4 Desktop Support Resume Examples for 2024
This desktop support engineer resume example shows an applicant with extensive industry experience and an equally impressive skill set. ... Certified Network Computer Technician (CNCT), CCNP Service Provider Operations, and Microsoft Certified Desktop Support Technician (MCDST) are among the most sought-after. Here are other skills that you can ...
Senior Desktop Support Engineer Resume Example
Common Responsibilities Listed on Senior Desktop Support Engineer Resumes: Troubleshoot hardware and software issues on desktop computers, laptops, and other peripherals. Install and configure operating systems, applications, and software updates. Monitor and maintain computer systems and networks. Provide technical support to end users.
Network Support Resume Sample
Network Support Tech. 11/2011 - 05/2017. Los Angeles, CA. Mobile Phone set up (Blackberry, iPhone, Android, etc.), break/fix and troubleshooting. Resolve incidents utilizing remote tools, phone calls, and face-to-face. Responsible for managing a team of external and internal network support engineers who are primarily responsible for.
14 Network Engineer Resume Examples for 2024
For example: Implemented network monitoring tools that reduced downtime by 40% and improved network performance by 25%. Managed a network infrastructure that supported 5,000 users across 20 locations. Led a team of 5 network engineers in the successful migration of 200 servers to a new data center.