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4 Director of Operations Resume Examples - Here's What Works In 2024

Directors of operations make sure that the daily activities of a company happen without a hitch and most efficiently and effectively. a strong director of operations will mean increased output, reduced costs, and increased efficiency for a company, so recruiters are very diligent when hiring professionals for this position. this guide will show you how to highlight the skills and qualifications in your resume that will impress recruiters and get you that job..

The director of operations job is multifunctional. The main goal is to guide the staff through day-to-day activities and ensure that the company is running efficiently. That requires you to be able to strategies, set KPIs, hire appropriate staff, analyze operations to look for points of weakness, deal with any day-to-day problems that arise, etc. Your resume’s experience section should show experience doing many of these tasks.

Most directors of operations will be required to at least have a bachelor’s degree; preferably in operations, business, management, or a related field. If your bachelor’s degree is not closely related to business operations, getting a master’s degree in the field would be a huge benefit. In addition, you will be expected to have 10 or more years of experience in operations or business management.

Outside of a strong educational background and lengthy experience period, directors of operations must be effective communicators and collaborators so highlighting communication or collaboration successes in your resume would most definitely help in attracting recruiters.

This guide was developed with recruiters in the field and includes useful resume samples, a list of skills you could include, and effective action verbs we recommend for your experience section. Take a look.

Director of Operations Resume Templates

Jump to a template:

• Director of Operations
• Director of Sales Operations
• Operations Director
• Director of Operations (Healthcare)

Jump to a resource:

• Keywords for Director of Operations Resumes

Director of Operations Resume Tips

• Action Verbs to Use
• Related Manager Resumes

Get advice on each section of your resume:

Template 1 of 4: Director of Operations Resume Example

A director of operations manages the day-to-day operations of a company. They work with managers across departments to ensure the staff is reaching their targets and that work is being done efficiently. Everyday tasks may include reviewing or updating procedures, analyzing data on staff effectiveness, and communicating with external stakeholders, among others. This position requires strong management and analytical skills. Many recruiters will also expect you to have an advanced degree in business administration or a related field and 10 or more years of experience. Take a look at this recruiter-approved resume sample.

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Tips to help you write your Director of Operations resume in 2024

   show evidence of exceeded kpis..

In this position, you will be setting KPIs for your team. Impress recruiters by showing evidence of your team having exceeded the KPIs set. This can be shown using metrics indicating increased efficiency or lower product development costs. This candidate has done this effectively in their resume sample.

   Show career progression in operations.

This is a senior operations position. It will be beneficial for recruiters to see how you grew into that position so focus on operations positions. If possible, prioritize the positions in the industry the company operates.

Skills you can include on your Director of Operations resume

Template 2 of 4: director of sales operations resume example.

As the name suggests, a director of sales operations specializes in overseeing the sales portion of the company. You will be analyzing the efficiency of the sales team, investigating to find points of improvement in the operations of the sales departments, advocating for the sales departments both internally and externally, etc. Because of the executive nature of this job, you will be required to have around 10 years or more of experience in sales or operations. Some companies will also need you to have a bachelor’s or master’s degree in a closely related field as well. Make sure you emphasize your hard skills and experience as this resume sample highlights successfully.

Tips to help you write your Director of Sales Operations resume in 2024

   list your certifications in sales..

Recruiters will expect all candidates to have many years of experience in sales. Being able to include sales certifications may therefore give you an edge in the candidate pool. Certifications indicate your drive and also expertise.

   Use metrics to highlight your team’s success in sales.

The goal of the sales department is to maximize sales and revenue. So highlight your team’s success by using impressive metrics such as percentage increases in sales or impressive dollar amounts in sales in a given period. Look at how this candidate has done this effectively.

Skills you can include on your Director of Sales Operations resume

Template 3 of 4: operations director resume example.

An operations director, sometimes known as a Chief Operating Officer (COO), handles the everyday happenings in a company. Your ultimate goal in this position is to ensure that your company operates cost-efficiently and time-efficiently. To accomplish this you will need to develop and set targets, change and improve procedures, set budgets, and communicate with stakeholders both internally and externally. This is a high executive-level job and so you will need to show a very long history in operations or a related position, an advanced degree in a related field, and strong communication, analytical, and interpersonal skills. Here is a strong resume sample for this position.

Tips to help you write your Operations Director resume in 2024

   indicate your management style..

Managers have different management styles and many use a couple of popular management methodologies like Agile, Scrum, Lean Six Sigma, etc. If you use a particular management methodology and have certification in it, make sure to include that in your resume as this candidate has effectively done.

   Create a wholesome skills list.

This position is multifunctional and that should be reflected in your skills list. Recruiters need to know that you can develop strategy, manage vendors, manage teams, budget, etc. Make sure all functions highlighted in their job description are listed in your skills section.

Skills you can include on your Operations Director resume

Template 4 of 4: director of operations (healthcare) resume example.

Directors of operations in healthcare are sometimes referred to as directors of clinical operations and ensure that healthcare facilities work very efficiently. Some of the tasks you can expect include scheduling, overseeing, and evaluating the staff and their effectiveness. Because this position is in the healthcare industry and there are numerous regulations, you will need to ensure that the staff is in full abidance of all related laws and regulations. This is a high-level position so recruiters expect your resume to indicate your expertise in the healthcare system as well as your expertise in operations. Look at this successful resume for inspiration.

Tips to help you write your Director of Operations (Healthcare) resume in 2024

   use healthcare keywords..

This position is specific to the healthcare industry so your resume should read like it belongs to someone in the industry. Using healthcare keywords like ‘quality care’, ‘clinical supervision’, or ‘clinical trials’ are a great way to accomplish that.

   Highlight your healthcare qualifications.

This candidate has highlighted their master’s degree in clinical research administration. Make sure your healthcare-related qualifications take center stage. It may be a master’s degree like this candidate, or it might be a bachelor’s degree of separate certification instead.

Skills you can include on your Director of Operations (Healthcare) resume

When we reached out to hiring managers at companies like UPS, FedEx, and Amazon to get their thoughts on what makes a strong Director of Operations resume, a few key themes emerged. The tips below incorporate their insights along with our own research to help you craft a resume that will stand out and showcase your operations management experience in the best possible light.

   Highlight your leadership and team management skills

As a Director of Operations, you'll be responsible for leading and managing teams. Showcase your leadership abilities by including examples of how you've successfully managed and motivated teams in the past.

Compare the following examples:

• Managed a team of 20 employees

Instead, provide more context and specific achievements:

• Led a team of 20 employees to consistently exceed production targets by 15% through implementing new training programs and streamlining processes
• Managed a cross-functional team of operations, sales, and customer service staff, resulting in a 25% improvement in customer satisfaction scores

   Quantify your impact on key operational metrics

Numbers speak louder than words when it comes to demonstrating your impact. Whenever possible, quantify your achievements using metrics that are relevant to operations management, such as:

• Cost savings or revenue growth
• Efficiency improvements (e.g., reduced processing time, increased output)
• Inventory or supply chain optimization
• Safety record improvements

For example:

• Implemented Lean Six Sigma methodologies, resulting in a 30% reduction in waste and $500K in annual cost savings
• Optimized inventory management processes, reducing stockouts by 20% while cutting carrying costs by 15%

   Showcase your process improvement expertise

Driving continuous improvement is a key part of the Director of Operations role. Highlight your experience with process improvement methodologies and give concrete examples of how you've applied them to achieve results.

Avoid vague statements like:

• Experienced in process improvement

Instead, get specific about the tools and techniques you've used:

• Trained in Lean Six Sigma (Green Belt certified) and Kaizen methodologies
• Led a value stream mapping initiative to identify and eliminate bottlenecks in the production process, resulting in a 20% increase in throughput

   Demonstrate your ability to drive change and innovation

As a Director of Operations, you'll be expected to not just maintain the status quo, but to actively seek out opportunities for innovation and improvement. Show that you're a proactive problem-solver by highlighting examples of how you've driven positive change.

A strong example might look like:

Spearheaded the implementation of a new WMS (warehouse management system), leading to real-time inventory visibility, 99.9% order accuracy, and a 15% reduction in order processing time.

Compare that to a weaker example:

• Helped implement a new warehouse management system

   Tailor your resume to the specific company and role

While the core skills required for a Director of Operations role are fairly consistent, the specific challenges and priorities can vary significantly from company to company. Take the time to research the organization you're applying to and customize your resume accordingly.

For example, if the company is in a rapid growth phase, you might emphasize your experience with:

• Scaling operations to support increased demand
• Opening new facilities or production lines
• Hiring and training new teams

On the other hand, if the company is focused on cost-cutting and efficiency, you might highlight your experience with:

• Lean manufacturing and waste reduction
• Vendor negotiations and strategic sourcing
• Automation and process optimization

   Include relevant education, certifications, and skills

While your work experience should be the main focus of your Director of Operations resume, don't neglect your education and skills. Include any degrees, certifications, or training that are relevant to the role, such as:

• Bachelor's or Master's degree in Business, Operations Management, Supply Chain Management, or a related field
• Lean Six Sigma or other process improvement certifications
• Industry-specific certifications (e.g., APICS, ASQ)
• Proficiency in relevant software (e.g., ERP systems, WMS, Microsoft Office)

Remember, the key is relevance. Only include education and skills that directly relate to the Director of Operations role or the specific needs of the company.

Writing Your Director of Operations Resume: Section By Section

  header, 1. keep it simple and straightforward.

Your header should be clean, concise, and easy to read. Stick to the essentials:

• Your full name
• Professional title (e.g., Director of Operations, Operations Leader)
• Phone number
• Email address
• City and state

Avoid cluttering your header with unnecessary details or graphics that distract from your qualifications. A streamlined header allows hiring managers to quickly identify who you are and how to contact you.

2. Showcase your professional brand

Your header is an opportunity to showcase your professional brand and make a strong first impression. As a Director of Operations, you want to convey leadership, efficiency, and strategic thinking. Consider adding a brief, impactful title or tagline that encapsulates your value proposition, like:

• Director of Operations | Driving Operational Excellence & Business Growth
• Accomplished Operations Leader | Supply Chain & Logistics Expert

Avoid generic or vague titles that don't speak to your unique skills and experiences, such as:

• Experienced Professional
• Results-Driven Leader

3. Use a professional email address

Your email address is a key piece of contact information that hiring managers use to reach out about job opportunities. Make sure it's professional and easy to read.

Use a standard format like [email protected] or [email protected] . Avoid using nicknames, numbers, or anything that could be seen as unprofessional, like:

[email protected]

Remember, your email address is an extension of your professional brand. Keep it simple, straightforward, and appropriate for the Director of Operations positions you're targeting.

  Summary

A resume summary for a Director of Operations role is optional, but it can be a great way to provide additional context about your experience and qualifications that may not be immediately obvious from the rest of your resume. It's particularly useful if you're a career changer or have a diverse background that doesn't perfectly align with the target role.

However, it's important to avoid simply repeating information that's already covered in your work history or skills sections. Instead, use the summary to highlight your most relevant achievements, metrics, and experience in a concise and compelling way. Aim for a short paragraph, no more than 3-4 sentences long.

To learn how to write an effective resume summary for your Director of Operations resume, or figure out if you need one, please read Director of Operations Resume Summary Examples , or Director of Operations Resume Objective Examples .

1. Tailor your summary to the specific role

When writing a summary for a Director of Operations position, it's crucial to align your qualifications with the key requirements of the role. Research the company and the specific responsibilities of the position, and highlight the most relevant aspects of your experience.

For example, if the role heavily emphasizes process optimization and cost reduction, your summary might look like this:

Results-driven operations professional with 10+ years of experience streamlining processes and reducing costs for manufacturing organizations. Proven track record of implementing lean manufacturing principles, resulting in a 15% increase in production efficiency and a 20% reduction in operating expenses.

2. Quantify your achievements with metrics

To make your summary more impactful, include specific, quantifiable achievements that demonstrate your value as a Director of Operations. Use metrics, percentages, and dollar amounts to give context to your accomplishments.

• Experienced Director of Operations with a background in supply chain management and logistics
• Skilled in managing cross-functional teams and improving operational efficiency

While these examples highlight relevant skills, they lack the specificity and impact of quantifiable results. Instead, try something like:

• Director of Operations with 8+ years of experience, reducing inventory costs by 25% through strategic vendor negotiations and inventory management
• Proven track record of leading cross-functional teams of up to 50 employees, improving on-time delivery rates from 85% to 98%

3. Showcase your leadership and strategic skills

As a Director of Operations, your ability to lead teams, make strategic decisions, and drive organizational success is crucial. Make sure your summary reflects these high-level skills and competencies.

Avoid focusing solely on tactical responsibilities or day-to-day tasks. Instead, emphasize your strategic contributions and leadership abilities:

Visionary Director of Operations with 12+ years of experience driving strategic initiatives and leading high-performance teams. Proven ability to align operations with overall business objectives, resulting in a 30% increase in revenue and a 20% improvement in customer satisfaction scores.

By highlighting your strategic mindset and leadership skills, you'll position yourself as a strong candidate for a Director of Operations role.

Action Verbs For Director of Operations Resumes

Strong action verbs tell a recruiter your role in a specific accomplishment. Director of operations resumes should use action verbs that are relevant to their job functions. Action verbs like "Overhauled", "Streamlined" or “Examined" are strong action verbs that effectively showcase a director of operation’s experience.

• Streamlined
• Collaborated
• Coordinated
• Established
• Brainstormed

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Director of Operations Resumes

Skills for director of operations resumes.

When writing your resume for a director of operations position, you need to include all skills relevant to the position. So think of the skills, techniques, and technologies you use when developing strategies, managing staff, creating schedules, etc.

Here are some hard skills suggestions from director of operations postings.

Add these skills to the skills section on your resume.

• Operations Management
• Change Management
• Business Strategy
• Supply Chain Management
• Strategic Planning
• Manufacturing
• Lean Manufacturing
• Business Development
• Project Management
• Continuous Improvement
• Cross-functional Team Leadership
• Operational Excellence
• Business Process Improvement
• Product Development
• Business Management
• Business Planning
• Sales Management
• Marketing Strategy
• Microsoft Access
• Customer Service
• Project Planning

Skills Word Cloud For Director of Operations Resumes

This word cloud highlights the important keywords that appear on Director of Operations job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

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Operations Manager

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• • Accelerated outbound sales cycle by 330% by designing and implementing customer acquisition platform for training and managing technical sales personnel
• • Established and curated strategic partnerships with 6 out of 10 top state manufacturing companies which resulted in $20M additional annual revenue
• • Led re-architect effort of a core SaaS product to reduce the platform deployment time for clients by 2 months
• • Diversified the company’s technology offering from a single product to 4 different ones
• • Lead a team of developers to build a proprietary CRM system for enterprise and its strategic partners, optimizing sales process and increasing sales revenue by 24%
• • Curated a $2M business implementation project that saves ~ $3.5M on operational inefficiencies between sales and development departments annually
• • Collaborated with strategic manufacturing partners to develop an effective onboarding system, reducing the sales cycle by 3 months for global enterprise clients
• • Increased sales in manufacturing and business intelligence segments by 14% over 6 months
• • Integrated Tableau reporting system into BI sales workflow, which led to 23% increase in post-meeting inquiries for technical sales department
• • Streamlined post-sales support to increase customer retention rate among enterprise clients by 27%

5 Director Of Operations Resume Examples & Guide for 2024

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All resume examples in this guide

Traditional

Resume Guide

What you’ll learn here, looking for related resumes, how to write a director of operations resume, tips for writing a director of operations resume header, how to write the best director of operations summary., director of operations experience: best practices, director of operations skills: showing off your arsenal, does your director of operations resume need an education section, key takeaways: director of operations resume must haves.

When a recruiter looks at a Director of Operations resume, they aren’t just looking for anybody–they’re looking for their next leader.

Since this role is fundamental to a company's success, the hiring manager will be very careful about who they choose. You need a resume capable of instilling confidence and impressing the recruiter.

In this Director of Operations resume guide, we’ll show you how to prove that you’re the one for the role.

• How to write the best resume summary that gets you hired
• The best practices for proving your accomplishments
• Why it’s important to list your technical and soft skills
• See the difference between right and wrong resumes
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As a Director of Operations, you’re responsible for everything from budgeting and negotiations to employee satisfaction and making sure company goals are achieved.

Your resume needs to show that you’ve done this all before.

A Director of Operations is a leader with sharp decision-making skills, and someone who directs all aspects of business down the right path.

They need to know how to improve systems, delegate, boost profits, as well as build and maintain positive relationships and encourage efficient communication.

First and foremost, the hiring manager wants to see expertise in your specific industry.

Do you know the ins and outs of your professional field?

Give details and examples of your knowledge in your summary and experience sections .

Backup your claims with real numbers and data. This stands out against the other applicants and validates your credibility.

Always check the job description and mirror their requirements with what you include on your resume. This is what recruiters are looking for.

The most important sections in a director of operations resume

• Resume header that is error-free and informative
• A summary that catches the attention of the hiring manager
• Experience section that appeals to the company's needs
• Education section to show your qualifications
• A combination of soft and technical skills relevant to your industry

Here's what recruiters are looking out for in your resume

• At least 5-10 years of managerial experience
• Evidence of successful team management and leadership
• Strong technical background in your specific field
• Bachelor's degree or equivalent experience
• Ability to build strong relationships with the team and stakeholders

Most people are too basic with their resume header. Don’t make a poor first impression! This is the first thing recruiters will see.

This is what a less than impressive resume header looks like:

2 director of operations resume header examples

This doesn’t cut it. The example is missing vital information, like a phone number and links to professional sites.

Secondly, this header is too general and doesn’t immediately paint you into the picture as their ideal candidate.

Let’s improve it.

Now this is a header that speaks up!

It leaves nothing unsaid:

• The area of expertise is clearer – specifically stated as a “Director of Payment Operations”.
• It offers multiple options for contact: phone and email.
• Adding the LinkedIn URL welcomes the recruiter to dig further.

Why should the recruiter read your entire resume if they aren’t impressed right away? Your resume summary is the first impression they’ll get. If their interest isn’t piqued, then they’ll likely skip your resume to save time. That's why a solid, and to the point summary is essential.

A Director of Operations summary should include:

• Total years of experience
• Specific industry knowledge
• Highlights of career achievements (examples of increasing profits, reducing margins, size of your team)

Take a look at some wrong and right summary examples:

2 director of operations resume summary examples

This example isn’t eye catching or impressive. Here's why:

• This summary doesn’t include the number of years of experience.
• The industry is not specified anywhere in this summary. It’s too generic.
• There are no specific highlights or figures of solid, measurable achievement.

Now for a better example.

This summary is outstanding! It has all the information recruiters are looking for, including:

• The amount of time spent in a managerial role within a specific industry.
• Clear figures proving specific achievements and accomplishments.
• Shows ability to innovate and implement operational improvements.

As the experience section is the most important part of the resume, you’re going to want to get it right. This means including specifics like achievements within previous roles, times when you’ve successfully implemented a new strategy, or innovated a new system for growth.

Take a look at the job description and share your experiences that directly or closely relate to the responsibilities and expectations that have been listed.

For example, if you’re applying for the Director of Operations role at a hotel, they might be looking for someone who makes sure property policies are administered fairly and consistently. If you have this experience, include it on your resume.

Here are some examples:

Director of operations resume experience examples

• • Managed staff from valet to room service
• • Enforced company values
• • Ensured employees were treated fairly
• • Focused on guest satisfaction

This is unconvincing. Only stating job requirements doesn’t prove anything about your personal impact in your previous job.

Let’s look at what a superior job description section looks like.

• • Developed a feedback loop system amongst the staff to ensure understanding of guest satisfaction, resulting in a 40% rating increase.
• • Employed an open door policy, and solicited employee feedback to ensure that employee problems were recognized and addressed, reducing employee turnaround by 15%.
• • Surpassed yearly revenue goals by $500,000.
• • Managed a team of 25+ hotel employees, and encouraged active communication between departments, increasing efficiency by 10%.

This is a much stronger example because the candidate proves their success with real data and eye-catching numbers. That’s how to win the confidence of recruiters.

A Director of Operations role requires both technical skills and soft skills. The technical skills will vary depending on your specific industry – tech, hospitality, services, etc.

For example, a Director of Operations for a marketing agency will have technical skills around marketing (SEO, advertising, and sales). A Director of Operations for an airline will have technical skills in airline operations, GDS, commercial interline agreements and so on.

So, first and foremost, relay your technical skills related to your field in your resume’s skills section.

How to list tech skills on your resume

5 technical skills to include on a director of operations resume.

• Technical skills relevant to your specific industry
• Data processing and organization
• Automation of business processes
• Product development
• Proficient in Google Drive, MS Suite

How to describe soft skills on your resume

You may have all the technical skills in the world, but without the necessary soft skills the company could fall apart. These are the skills that keep things chugging smoothly along.

Managing large teams requires strong communication, interpersonal and delegation skills – to name only a few. If company processes aren’t as efficient as can be, then profits could suffer.

Below you will find a list of important soft skills that you’ll need when applying for the Director of Operations role.

19 soft skills to include on a director of operations resume

• Leadership skills
• Risk analysis
• Budget management
• Staff management
• Strategic planning
• Interpersonal skills
• Organizational skills
• Decision-making skills
• Communication skills
• Time management
• Adaptability
• Developing and training employees
• Hiring the right people
• Make sure employee satisfaction is high
• Quality assurance
• Working with stakeholders
• Customer-oriented skills
• Problem-solving

It’s important to include an education section in your resume, but since this is an executive level role, it’s your experience that really matters. There’s no need to elaborate too much, aside from the basics:

• University name
• Degree and major
• Years completed

Many people in a Director of Operations role have a Bachelor’s degree in Business Administration. Some even have an MBA. A specific company may require certain qualifications, so check the job description for the specifics, and mirror your resume to match.

• Include a link to your LinkedIn account, and all relevant contact information .
• Highlight real numbers and data to back up the impact from your experience.
• Mirror your experience with the job description.
• Emphasize your leadership, interpersonal and organizational skills.

Looking to build your own Director Of Operations resume?

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Samples › Operations Director

Operations Director Sample

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In today’s competitive marketplace, businesses and other organizations can often struggle to achieve maximum efficiency and productivity. That is why savvy companies rely on a director of operations to coordinate and direct operational activities, production, and strategic planning. If you want an exciting and challenging career that offers unparalleled value to employers, then this role could be just the value-added position you have been looking for. And our professional executive resume writers can help you craft a resume that will give you the edge you need to win that job! Be sure to check out our resources, writing tips, and sample resume below.

You should never use a creative resume

Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.

The truth is that most hiring managers prefer a traditional resume format.

Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Operations Director resume (text format)

How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

City, State or Country if international

Phone | Email

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OPERATIONS DIRECTOR PROFESSIONAL

A savvy, accomplished Operations Director highly regarded for leading global business and strategy to achieve stellar growth for industry leaders. Out-of-the-box, visionary thinker who champions innovative solutions to elevate organizational performance, including global training programs, new business development, partnership establishment, and more. Known for maintaining an uncompromising focus on high quality standards and bottom-line profit improvements, conducting expansive market assessments to uncover key revenue drivers and vital expansion opportunities. Proven track record of expanding established corporations to guarantee they work efficiently and excel at an international level.

CORE COMPETENCIES

Executive Operations Management

Fiscal Accountability

Global Business Expansion

Technology Organizations

P&L Management

Corporate Acquisitions

Human Resources Management

Strategic Market Planning

New Business Development

Growth Optimization

Program Development

Partnership Development

PROFESSIONAL EXPERIENCE

Operations Director

COMPANY | CITY, ST | DATES

Responsibilities

Asked to take over management of a newly acquired division, due to aggressive sales record and excellent project management skills

Reduced purchasing cost by 10% through negotiating purchasing agreements assuring acceptable quality with best price

Increased forecast accuracy through periodic inventory checks, products trend analysis and sales team coordination

Managed 10 vendors and 3 manufacturers for new product outsourcing, quality control, delivery time scheduling

Ensured base safety stock through monthly demand forecasting and lead time management, especially before peak season

Improved transaction cost and inventory by 12 % through in-transit product consolidation and vendor coordination

Expanded sales channels and payment terms by developing on-line bookstore and built partnership with 5 e-shops

Increased sales by 30% in the first year

Integrated a new sales program to expedite and streamline the quoting process

Business Operations Manager

Responsible for planning, leading, organizing and operating within yearly budgets. Recruited and trained staff members with defined job responsibilities within the Southeast Florida region. Identified inefficiencies and made process improvements within these facilities and guided personnel proactively through corrective action. Oversaw the implementation of new operations sites throughout Florida, managed key accounts and prospected new business opportunity. Provided technical Sales Support assisting with generating proposals and performing follow-up. Carried out responsibilities in accordance with HealthPort policies, procedures and applicable regulations, including HIPPA, States/Federal regulations related to operations. Executed solid understanding of the meaningful financial metrics driving the company business and utilized the information to manage the business within the assigned region.

Represented HealthPort yearly at the Puerto Rico Health Information Management Association and the Puerto Rico hospital Association events.

Managed successful transition from onsite services to remote services reducing overhead by 20%.

Responsible for achieving quarterly budgets and exceeding revenue by 27% in three consecutive quarters.

Developed new business opportunities with new customers and existing customers in Puerto Rico that generated an increase in revenue by 10% in 2014.

Increase customer service levels through proactive service activities.

Significantly improved staff morale and teamwork, resulting in high productivity and overall production.

Managed pace-setting team of 14 direct reports using industry best practices. Built and launched Facebook’s first US Agency Development team to exacting standards of professionalism and performance.

Helmed bespoke, well-received strategy for WPP, IPG, Aegis, Publicis, Omnicom and the Independents, encompassing 25 mission-critical agencies across 50 offices and $400MM+ in annual US revenue.

Surpassed lofty objectives as key internal cross-functional partner to lead agency priorities across the organization, including guiding the XXXX initiative which represented XX% in revenue growth in only X months.

Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)

Relevant Coursework: List coursework taken (even include those you are planning on taking)

Awards/Honors: List any awards, honors or big achievements

Clubs/Activities: List clubs and activities in which you participated

Relevant Projects: List 2-3 projects you have worked on

Everything you need to write your operations director resume

 Now that you’ve seen an example of a job winning Operations Director resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Operations Director below.

Let’s start with your resume summary section.

 The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Operations Director resume example for more information!

Always start with your most recent positions at the top of your resume. This is called  reverse-chronological format , and keeps your most relevant information easy for hiring managers to review.

2. Formatting

Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

How To Write Your Resume’s Work Experience Section

How To Write Your Resume’s Education Section

Good Skills To Put On Your Resume

Some resumes will include other sections, such as  Volunteer Experience  or  Technical Skills . When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

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3. Appropriate skills

4. experience section.

Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.

The majority of your Operations Director resume will be the Work Experience section. While this section should include your relevant job titles, company, and the dates you were employed, it should also include your accomplishments and key skills. Let's see this in action by taking a closer look at an example from the resume sample above: • Reduced purchasing cost by 10% through negotiating purchasing agreements assuring acceptable quality with best price This bullet point is effective because it combines soft skills (negotiation) with hard numbers and the impact on the bottom line (reduced purchasing costs by 10%). Any employers looking at this will automatically translate that value-add from your past experience into a projection of what you can do for them.

Let’s wrap it up!

Standout resumes will include a resume summary, a traditional reverse-chronological layout, and the skills and experience relevant to your job target. This resume example shows how to include those elements on a page. It’s up to you to insert your personal compelling qualifications.

Keep your resume format easy to scan by both humans and computers; our resume template is designed by our experts to satisfy both audiences. And be sure to include your own skills, achievements, and experiences. Job-winning resumes are resumes that successfully market you, leading recruiters and hiring managers to want to learn more!

Finally, emphasize your interest with a customized cover letter. When writing, remember that the resume and cover letter should support each other. Check out our  cover letter tips and examples  for more advice.

Didn’t get the specific answers you were looking for on this page? Hire a professional resume writer to get the advice you need to land your next job. 

Related posts:

ATS Resume Test: Free ATS Checker & Formatting Examples

What Does Relevant Experience on a Resume Mean?

How to Tailor Your Resume to Different Positions

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17 Operations Manager Resume Examples That Work in 2024

Operations Manager

Best for professionals eager to make a mark

Looking for one of the best resume templates? Your accomplishments are sure to stand out with these bold lines and distinct resume sections.

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Operations Manager Resume

• Operations Manager Resumes by Experience
• Operations Manager Resumes by Role

Writing Your Operations Manager Resume

You’re great at optimizing processes. You help new employees get up to speed and quickly execute at a high level. You know the operations of the business inside and out.

You’re a fantastic operations manager. You shouldn’t also have to be a pro at  writing a resume  to land your next job.

You’re excellent at optimizing processes. You help new employees get up to speed and quickly execute at a high level. You know the operations of the business inside and out.

You’re a fantastic operations manager. You shouldn’t also have to be a pro when it comes to  writing a resume  or creating a cover letter so that you can land your next job.

That’s where we come in. Our 17 operations manager resume samples  have worked to help candidates land interviews at great companies like Stripe and Facebook .

or download as PDF

Why this resume works

• Numbers, or quantitative metrics, catch the eye and slow down the reader, allowing them to absorb more information and engage with the text. 
• Hopefully, you noticed your bullet points. Include these on your resume to break up chunks of text, making it more readable and less intimidating or “un-fun” to read. 
• Hiring managers, on average, only spend six seconds on a resume, so catching their attention and making a visually appealing resume are two of the most important customizations you can make to improve your operations manager resume. 

Operations Manager Trainee Resume

• Try to keep projects relevant to the position by focusing on applicable skills for the job. Showcase your leadership, communication, and software skills. 
• You never know if the hiring manager is also an avid backpacker! If you have an activity in common, you might have better chances of getting an interview.
• For example, if your resume included “Long-Distance Backpacking” as an activity, though not directly related to operations management, you could explain in an interview how it taught you leadership skills, how to think on your feet, and how to improve situations creatively. 

Entry-Level Operations Manager Resume

• If you decide to use one, customize your  objective statement  to target the specific company (include the name of the company) and the role you’re seeking by listing the skills and traits required for the job. 
• Creating an entry-level youth programming operations manager resume should focus on interpersonal and communication skills, supervisory experience, and research.
• Choose skills and activities complementary to the type of job.
• List anything you’ve done that’s relevant or demonstrates your skills, including work-related  projects, volunteering, and hobbies  that showcase your abilities.

Assistant Operations Manager Resume

• Fortunately, we all start somewhere, and employers are always looking for fresh talent to bring some new perspectives to the table! 
• You can tailor nearly any job title to showcase the skills required for the job to which you’re applying. You should also tailor your resume objective if you decide to include one.
• A  resume objective  is best when it mentions the target company name, is kept to two to three sentences, and contains keywords found in the job description.
• Your  assistant operations manager resume  should convey that you’re detail-oriented and data-driven while still a great communicator and collaborator! 

Experienced Operations Manager Resume

• Carefully read each aspect of the role mentioned in the job description and tailor your resume accordingly. 
• When you’re applying to a more senior management position, you’ll likely be applying to far fewer job titles than you would for a junior position. That means you can go the extra mile to make your resume highly specialized for every position to which you apply. 
• As an experienced professional with a lot of time under your belt, demonstrate increased job duties and responsibilities by using a  reverse-chronological resume format . 

Senior Operations Manager Resume

• Make sure your most relevant and recent job experience is listed close to the top of the page so hiring managers don’t see an analyst or lower-level job title first and assume you’re not qualified. 
• Employers often get 100+ applicants for a single operations management job posting, so they’ll only review resumes for a few seconds before deciding whether your resume is worth a deeper look. 
• Ensure you’re updating your  resume skills  section as you advance through your career to include updated software systems and management skills. 

Warehouse Operations Manager Resume

• Warehouses handle enormous levels of inventory volume, and operations professionals need to leverage automation to keep up. Cite examples of your technology proficiency on your warehouse operations manager resume to show you have the know-how to make processes more efficient.

Sales Operations Manager Resume

• In this example, the career objective highlights a history with Salesforce, a major player in sales operations.

Business Operations Manager Resume

• Use more space to elaborate on your most recent job experience, and let older job experience be shorter. We recommend keeping it to five or six bullet points for your current job title and three to four for your older experience. 
• You can use your  operations manager cover letter  to go into a bit more detail. 
• Use quantitative metrics to further reduce the amount of text on your resume, which prevents it from appearing cramped or overwhelming. 

Marketing Operations Manager Resume

• Do you see how including quantitative metrics (numbers) in each bullet point provides more information on job performance than words alone? 
• Your  marketing operations manager resume  should use interesting action verbs that grab attention, like “managed,” “overhauled,” “tracked,” and “monitored.”

Distribution Operations Manager Resume

• Include all the important sections, and pack it with information without overwhelming the reader. 
• To avoid having your hard work thrown out before a human even sees it, include a skills section with relevant abilities! 
• Hiring managers use Applicant Tracking Systems (ATS) to search for viable job candidates. They program ATS to search for keywords and skills throughout applicant resumes, and if there aren’t enough hits, the resume will be rejected. 
• Try to include hard and soft proficiencies like Microsoft and Google Suite, problem-solving, leadership, conflict resolution, communication, supply chain management, operations, and logistics. 

E-Commerce Operations Manager Resume

• Because you’ll have lots of great quantitative metrics to pull from and  create a resume  that hiring managers would be hard-pressed to dismiss.
• The point is that you can easily find a lot of numbers to enhance your resume and ensure you’re showing rather than telling employers why you’re the best person for the job. 

Branch Operations Manager Resume

• We don’t always recommend including one, but if you’re experiencing a career change, transferring to another job title within the same company, or are light on experience and will benefit from providing more information, consider including a career objective as you  craft your resume .
• However, a career objective needs to be highly specific for each job for which you apply. That means you’ll need to pay attention to the specific  operations manager job description , so you can include the company you’re applying to, the job title you’re applying for, and relevant keyword skills and experience that make you the right person for the job.

Senior Clinical Operations Manager Resume

• A  resume career summary  can set you apart from the competition by displaying your hard-earned, time-weathered specializations in your field.
• Always mention the target business by name within the summary to show your interest and attention to detail.
• Order your work experience in reverse-chronological order with your most recent management job listed first.
• This way, when an employer gives your resume a look-over, they’ll quickly see your most recent (and likely most impressive) work experience first. 
• It can be tempting to hold on to every job you’ve had since you were a teenager, but you don’t need more than four work experience sections listed on your resume. Stick to your most recent and relevant roles.
• Remember you can always mention older positions and internships during an interview.

Operations Project Manager Resume

• The first option is to  demonstrate knowledge and competency by building a projects section  that fully demonstrates the real process an OPM would go through.
• The key here is being purposeful and intentional, not vague and unassuming. There are numerous small pieces involved in the OPM process, so do your best to capture and showcase as many as possible without being overwhelming.
• The second option is to participate in an internship to gain on-the-job experience in a lower-stakes environment. Not only does it strengthen your resume, but it truly provides reassurance to an employer that you’ve gained some valuable skills and know-how for the job.
• If you’ve ever been frustrated by the seemingly endless cycle of “you need experience to get experience,” an internship is the best way to break that cycle.

Creative Operations Project Manager Resume

• Analyze   project manager job listings  and take note of consistent skill requirements. These can serve as a roadmap of what to include in your creative project manager resume. 
• Specialize  by taking the list of consistent skills and narrowing them down into a personalized list of 10-or-less skills you possess. Pick the ones you’re most comfortable talking about in an interview to maximize your effectiveness.
• Career summaries  exist to support and enhance whatever work experience you list. Instead of opting for a lengthier resume that includes irrelevant experience, use a career objective to give an (albeit short) history of driving value.

Brand Operations Manager Resume

• Focus on accomplishments  that are a direct result of your role; don’t use generic company achievements. 
• Highlight anything related to marketing and boosting the company’s products and services.
• Add  skills on your resume , such as project management or Google Analytics, that show how you’ve developed and continue to develop your knowledge and expertise.

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The responsibilities of an operations manager can change drastically from company to company. Sometimes operations managers are tasked with employee onboarding; other times, they perform data analysis to identify inefficiencies in processes.

No matter the specific scope of any given operations management role, you need a wide-ranging skillset to be successful.

From strategic planning to effective communication  skills  to strong analytical skills, you need to cover many disciplines in your resume to convince the hiring manager you’re the right fit for their operations manager role.

We’ve talked to hundreds of hiring managers to distill what works and what doesn’t in an operations manager resume. Here are the three major tips you should keep in mind:

• Demonstrate the impact you had in your previous roles. The best way to do this is to  quantify your impact  whenever possible.
• Tailor your resume for each job to which you apply. This is easier than it sounds, I promise.
• Keep your  resume format  simple.  Keep your resume to one page . Nine times out of ten, you don’t need to include a resume summary or objective.

Quantify your impact in your previous roles

The tough reality of applying to operations manager roles is that you’re competing against 50-plus other applicants. This means the hiring manager will not spend a lot of time reviewing your resume.

Because of this, you need to convincingly make the case that you will have a huge impact; this way, the hiring manager has no choice but to give you an interview.

How can you do that? By demonstrating you’ve had an equally large impact in your previous positions. Using numbers is the best and most compelling way to prove that impact.

To make that case, let’s look at two sample work experiences. These are the same work experience, but one uses numbers to quantify the impact, and the other speaks in generalities.

Which do you think is more convincing?

WRONG—words are cheap; use metrics to show your value

American Express August 2016 – May 2018, New York NY Operations Manager

• Managed a team of experienced outbound sales specialists
• Exceeded sales targets in 2017
• Established monthly goals and coaching for each sales development representative, leading to a sizeable year over year improvement
• Analyzed data to identify potential upsell opportunities for new clients, leading to significant incremental sales

RIGHT—quantify your impact in your past roles

• Managed a team of  12  outbound sales specialists
• Exceeded sales targets by  $1.1M  in 2017
• Established monthly goals and coaching for each sales development representative, leading to an average yearly improvement in sales of  14%  per SDR
• Analyzed data to identify potential upsell opportunities for new clients, leading to  $550K  in incremental sales

By drawing attention to the metrics in your bullet points, you’re making your case to the hiring manager as clear as day that you will impact their business operations.

You’re in operations, so you know firsthand the importance of setting measurable goals and hitting them. What better way to demonstrate your competence than by showcasing that ability on your resume?

Examples of quantifying your impact as an operations manager

• Example: “Worked with business development representatives to streamline their client onboarding processes, reducing client onboarding by an average of 17 days”
• Example: “Identified manually-intensive tasks for the sales team and worked with engineering to automate those tasks, saving 90 hours of manual work each week”
• Example: “Created monthly goals and coaching for new employees, improving the performance of new hires by 15% in their first year of work”
• Example: “Coached sales development representatives to better qualify leads, generating an additional $550,000 in new sales”
• Example: “Analyzed customer engagement data to identify potential upsell opportunities, resulting in $175,000 in incremental expansion revenue”
• Example: “Successfully reduced headcount by 10% while beating revenue targets by 12% for the year”

Don’t hesitate to use rough estimates when quantifying your past work as an operations manager. Just be logical and thoughtful in how you came up with your calculations if you’re asked during the interview.

And be assured, if you can use metrics to define your previous work experience, you’ll be getting interview requests hand-over-fist.

Customize your resume for each application

Looking for a new job can seem like it’s a full-time task in and of itself. You’ve read that you should “customize your operations manager resume” for each operations manager role for which you apply.

But what does that mean? Are you supposed to  build a new resume from scratch  for each job? That seems insane (because it is insane).

I want to walk through a practical example of adapting your resume for a given operations manager job. You’ll be able to see firsthand that it doesn’t take that long.

But first, why customize your resume? Because you need to get past the automated keyword filter that companies use to screen applications: the Applicant Tracking System (ATS).

These filters are scoring your resume based on whether it contains certain keywords they’re looking for in an operations manager.

It’s time for an example.

As of this writing, Handy is hiring an operations & strategy manager in their NYC office. Here’s a snippet of the job description:

Sample operations manager job description from Handy

What you’ll do

The scope of this mandate is broad and requires the exceptional capacity to prioritize and focus:

• Run a team of 10-12 highly driven sales & operations associates
• Own operations KPIs and costs for a new service or group of linked services
• Source, onboard, and retain Independent Contractors specialized by service (aka Handy Pros)
• Improve overall platform experience for both customers and Handy Pros
• Drive changes in process, policy, and product to ensure high satisfaction for all users

What we’re looking for

• 6-8 years of professional experience with evidence of managing large teams
• Strong   attention to detail
• Strong organizational and task management skills
• Experience in  coaching, motivating, and developing team members
• Ability to  dig deep into processes  and  identify areas for improvement
• Prior small company or start-up experience is a plus
• A passion for marketplaces, the sharing economy, and the on-demand services space

Highlighted in yellow are potential keywords you can incorporate into your resume. Follow this process when reading the job description:

• Do any of your past projects come to mind as you read about the roles and responsibilities? Even if they’re only tangentially related to what’s mentioned in the job description, they’re worth mentioning.
• In your resume, talk about your experience the same way they have in the job description.

Following this process should get you past the automated filters and help you stand out to the hiring manager. Only five percent of job applicants are tailoring their resumes for each job. Do this, and automatically get a leg up.

Based on the job description above, I would change this work experience:

Step 1: Work experience before customization

• Managed a team of 12 outbound sales specialists
• Exceeded sales targets by $1.1M in 2017
• Established monthly goals and coaching for each sales development representative, leading to an average yearly improvement in sales of 14% per SDR
• Analyzed data to identify potential upsell opportunities for new clients, leading to $550K in incremental sales

Step 2: Work experience after customization

• Ran a team of 12 sales and operations associates
• Owned operations KPIs and costs  to identify areas of improvement which led to exceeding sales targets by $1.1M in 2017
• Established monthly goals for  developing and coaching  sales development representatives, leading to an average yearly improvement in sales of 14% per SDR
• Dug deep into the sales process to identify areas of improvement  for upsell opportunities, leading to $550K in incremental sales

The goal is to organically incorporate the key responsibilities the hiring company is looking for based on the job description. Follow this process, and you’ll be sure to get past the first stage of the resume review process.

Make sure you have the right operations manager resume format

You have to format your operations manager resume to get past the automatic filters companies use and please the hiring manager, who will review your resume. To do that, do the following:

• Keep your formatting simple. No images or graphics, just text.
• Keep it to one page.
• Break your work experience into short bullet points to improve readability.
• Avoid pronouns like “we” or “I.”
• Triple and quadruple-check your spelling and grammar. Send your resume to a friend to review.  Don’t let this be the reason you don’t get the job!
• Only include a resume objective or summary if it will meaningfully improve your resume.

All of these tips are in service of one goal: make the life of the person reviewing your operations manager resume as easy as possible.

Make their life easy by quickly and concisely making a case for your candidacy. Long paragraphs of text that span multiple pages are  not  what a hiring manager likes.

Remember, there will be at least 50 other applicants for the role. Help yourself stand out by making your operations manager resume as easy to consume as possible by following these tips.

Operations manager resume objective

A hotly contested topic in resume creation circles (we’re a really fun group) is whether or not to include a resume objective on your operations manager resume.

No matter which side of the debate someone falls on, however, this is clear:  only include a resume objective if it actively makes your resume better!

WRONG—a generic, meaningless resume objective

I’m looking for an operations manager role to utilize my skills to improve processes.

If you’re the hiring manager reviewing this resume, would it convince you to hire this operations manager? Of course not. It does nothing to talk about the candidate’s specific qualifications or interests.

Aim to keep your resume to one page, so don’t waste that valuable real estate with something that won’t help you get an interview.

As a rule of thumb,  if you’re not customizing your resume objective for each role you’re applying for, then you should omit it altogether .

We curated over 100  resume objective examples  to help you get started writing one.

RIGHT—specific, customized resume objective

When writing your sales resume, you may be tempted to include every job you’ve had since you were 16. Though this may be an appropriate choice if you have limited job experience, we recommend including two to four highly relevant jobs on your sales resume if you have more experience. 

How to write an operations manager resume that will get you an interview

There you have it.  Use these operations manager resume templates and tips, and you’ll be well on your way to landing interviews  for your next job.

I know this was a lot, so in summary, here are the major tips you should follow with your operations manager resume:

• Demonstrate your ability to create and measure performance against goals by discussing your work experience in terms of quantitative impact.
• Customize your resume for each operations manager role you apply to by incorporating the major keywords and responsibilities mentioned in the job description.
• Keep your resume to one page. Only include a resume objective if you’re going to customize it for each job to which you apply.

The first and most annoying step of landing your next operations manager job is complete. You have a great resume. Apply broadly, and before you know it, you’ll be overwhelmed by the number of interviews you have lined up!

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• Director of Sales Operations Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Director of Sales Operations Resumes:

• Develop and implement sales operations strategies to drive revenue growth
• Analyze sales performance data to identify trends and opportunities
• Develop and manage sales operations processes and procedures
• Create and maintain sales dashboards and reports
• Manage sales forecasting and budgeting
• Develop and implement sales incentive programs
• Manage customer relationship management (CRM) system
• Develop and implement sales training programs
• Manage sales operations team and resources
• Monitor and analyze market trends and competitive landscape
• Collaborate with other departments to ensure alignment of sales operations strategies
• Develop and manage sales operations budget

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Director of Sales Operations Resume Example:

• Developed and implemented a sales operations strategy that resulted in a 25% increase in revenue within the first year.
• Analyzed sales performance data and identified key trends, leading to the implementation of targeted sales strategies that resulted in a 10% increase in customer acquisition.
• Managed and trained a sales operations team, resulting in a 20% improvement in team productivity and a 15% increase in customer satisfaction.
• Implemented a sales forecasting and budgeting process that improved accuracy by 20% and allowed for better resource allocation.
• Collaborated with other departments to align sales operations strategies with marketing initiatives, resulting in a 15% increase in lead generation and a 10% increase in conversion rates.
• Developed and implemented a sales training program that improved sales team performance by 25% and reduced onboarding time by 30%.
• Developed and maintained sales dashboards and reports that provided real-time visibility into sales performance, resulting in a 15% increase in sales productivity.
• Managed a CRM system and implemented data-driven processes, leading to a 20% improvement in data accuracy and a 10% increase in customer retention.
• Identified and capitalized on market trends and competitive landscape, resulting in a 10% increase in market share and a 5% increase in average deal size.
• Strategic sales planning
• Sales performance analysis
• Team management and training
• Sales forecasting and budgeting
• Cross-departmental collaboration
• Sales training program development
• Sales dashboard and report creation
• CRM system management
• Data-driven decision making
• Market trend identification
• Competitive landscape analysis
• Revenue growth strategies
• Customer acquisition strategies
• Resource allocation
• Lead generation strategies
• Conversion rate optimization
• Customer retention strategies
• Market share expansion
• Sales productivity improvement
• Data accuracy improvement.

Top Skills & Keywords for Director of Sales Operations Resumes:

Hard skills.

• Sales Forecasting and Analysis
• Sales Process Optimization
• CRM Implementation and Management
• Sales Performance Metrics and KPIs
• Territory and Quota Management
• Sales Compensation Design and Administration
• Sales Analytics and Reporting
• Sales Pipeline Management
• Sales Training and Development
• Sales Operations Strategy
• Sales Enablement Tools and Technologies
• Sales Data Management

Soft Skills

• Leadership and Team Management
• Communication and Presentation Skills
• Collaboration and Cross-Functional Coordination
• Problem Solving and Critical Thinking
• Adaptability and Flexibility
• Time Management and Prioritization
• Decision Making and Strategic Planning
• Conflict Resolution and Negotiation
• Analytical and Data-driven Thinking
• Relationship Building and Networking
• Process Improvement and Optimization

Resume Action Verbs for Director of Sales Operationss:

• Strategized
• Implemented
• Streamlined
• Collaborated
• Orchestrated
• Facilitated

Generate Your Resume Summary

Resume FAQs for Director of Sales Operationss:

How long should i make my director of sales operations resume, what is the best way to format a director of sales operations resume, which keywords are important to highlight in a director of sales operations resume, how should i write my resume if i have no experience as a director of sales operations, compare your director of sales operations resume to a job description:.

• Identify opportunities to further tailor your resume to the Director of Sales Operations job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Director of Sales Operationss:

Sales operations manager, operations director, operations manager, business operations manager, regional operations manager, senior operations manager, logistics operations manager, distribution operations manager.

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Director, HR Operations Resume Samples

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• Conducting interviews and performing analysis in order to create Business Cases and/or Business Process models for projects
• Employing tools in Business Process Management group efforts to collect and analyze metrics and continually improve processes owned by the group
• HR Operations and Service Delivery - Direct the teams both from a strategic and tactical approach that provides end-to-end HR Operations services and support, including tiered case management, pre-employment, onboarding, off-boarding, workforce changes/transactions, inquiry services and document/records management. Oversee and works with the team to build on existing strengths, and promotes openness in communication and creates an environment of collaboration and continuous improvement
• Customer & Integrations - Ensure HR Service Partnership Agreements are established and delivered. Regularly meet with customers to ensure satisfaction in service delivery. Work closely with the HR Business Partners to support workforce change process and/or lead other HR projects/initiatives relative to the BSO which includes M&A integration support that covers employee life - cycle
• Talent - Attract, retain, and develop a high performing team. Evaluate team members against established goals/objectives and their contributions in attaining those goals/objectives. Provide coaching and feedback to team members, complete performance reviews, review and approve goals, work with leads and managers to develop IDPs for team members at all levels as well as identify and develop successor(s)
• Staffing and performance management systems and processes
• Identify, recommend, and implement opportunities for process improvements in the areas of HRIS, HR Administration, and Compensation in alignment with HR strategy and initiatives. Understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in execution
• Design and secure approval for a more effective, efficient model for delivering HR services to the organization
• Lead the build out of the selected model, setting the overall HR services strategy for the next 3 years with a focus on quality, cost-control, compliance and timeliness
• Set a vision for the creation of self-service content and the centralization of employee and manager questions and requests through the HR service center
• Manage a diverse team that is collectively responsible for payroll, the HR service center and help desk, HR systems (including HRIS) and reporting. Manage both managers and high-level individual contributors
• Drive the team’s annual goal setting process & the development of a HR service delivery dashboard and performance metrics
• Develop service agreements and standards for internal customers within HR and external customers in the operation an eye towards elevating the level of customer service HR provides
• Lead the continuous improvement process for HR service delivery ensuring the rapid development of documentation and process maps and the migration of manual processes onto current HR systems
• Manage the performance and behavior of staff through goal setting, on-going assessment and coaching
• Own ongoing process improvements within the department and analyze additional opportunities to improve
• Manage HRIS analysis, documentation, training and development, software upgrades, and maintenance
• Lead miscellaneous project management items, including group discussion facilitation
• Work with HR Business Partners and Centers of Expertise in designing and delivering cross functional processes and programs
• Oversight for global relocation program, including vendor management and service delivery
• Serves as HR Lead in metrics and statistical data report development
• Ability to work in a matrixed environment while building strong relationships with stakeholders. Good judgement and ability to influence at all levels, communication and collaboration skills to obtain other viewpoints are critical to success
• Working knowledge of U.S. Equal Employment Opportunity (EEO) and all other applicable U.S. employment laws, policies and procedures
• Strong ability to influence and exercise sound judgment
• Excellent project management and relationship management skills, with a keen ability to work collaboratively and develop trust
• Demonstrated program ownership and consistent delivery on commitments – excellent organizational skills with exceptional follow through and attention to detail
• Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers and deliver an excellent employee experience
• Knowledge of immigration practices a strong
• Establishes and communicates a compelling and inspired vision, creates competitive winning strategies and plans, ensures department strategies are aligned with company strategies
• Experience identifying and resolving complex issues, will take initiative even under unfamiliar or ambiguous circumstances – solid sense of accountability and sound personal judgment
• Strong analytical capability and problem solving skills, demonstrating ability to consider implications of complex problems and solutions, priority management and taking necessary actions for resolution

15 Director, HR Operations resume templates

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• Represents the function of Human Resources in the capacity of vendor management Lead on enterprise-wide HR sponsored projects and initiatives involving HRBPO Vendor
• Represents the interests of CIBC and Human Resources as Relationship Manager with Aon Hewitt and other service providers / partners as appropriate and assigned
• Influences and introduces enterprise HR change initiatives that drive efficiencies and operational initiatives by way of systems and processes
• Provides subject matter expertise and consultative advice in the area of vendor management, contract management and issue resolution
• Delivers on key projects, programs and initiatives that support the strategies of CIBC, Human Resources, Retail Markets & Business Banking and Wholesale Banking
• Identifies and recommends cost savings and process improvement opportunities in reviewing and initiating changes / enhancements to HR applications and processes
• Supports corporate governance audits to ensure policy initiatives and regulatory requirements are met or exceeded
• Continually looks for opportunities to enhance the user experience relating to the delivery of CIBC HR Services and Systems
• Contributes to the achievement of objectives and continuous improvements necessary to ensure the overall success of CIBC by participating on assigned committees, project teams and management boards
• Supports the team’s capability to leverage the HRO Service Provider relationship to meet or exceed customer expectations
• Provides support to Mergers, Acquisitions & Divestitures deals as required in meeting the objectives of the HR work package
• Solicits the participation and support of business areas and expertise outside the incumbent’s area of responsibility as required in order to meet departmental goals and objectives
• Lead HR process reengineering projects
• Analyzes new opportunities to proactively leverage HCM technology across the organization in an effort to improve business processes
• Communicates complex specifications cross functionally with technical and non-technical resources to implement new HCM solutions that meet business requirements
• Serves in the capacity of project manager for some projects
• Managing business unit expectations of IT
• Participating and/or leading Business Process Modeling sessions, acting as a documentarian, co-facilitator, facilitator, or subject matter expert in sketch sessions
• Bachelor’s degree in Business or Technology degree
• Minimum of 3 years of experience in business processes and systems development related to HR OR equivalent combination of education and experience
• Minimum of 7 years of experience with SAP HCM related modules as indicated in the job description with a thorough understanding of integration with other relevant areas/modules in the SAP ERP realm
• Certifications in HR and/or Project Management preferred
• Understanding of HR Processes and cross functional dependences
• Strong written and verbal communication, ability to prepare reports and make presentations to various groups
• Demonstrates flexibility and adaptability in performing work duties
• Defines assignments in terms of the desired outcome. Has well defined sense of success, and a plan to get there
• Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results
• Advanced experience in consulting and working with senior leaders in the design, development, and execution of human resources strategies and initiatives, including change management, training and development, staffing, and succession planning, and performance management, (8 years)
• Leadership and management skills managing a human resources team with multi-functional generalist accountabilities in the areas of staffing, partner relations, learning and organizational development, (8 years)
• Human resource specialist in staffing, compensation, benefits, and employee relations preferred
• Progressive experience providing human resources management services in a high-growth environment
• Ability to mediate conflict and conduct investigations
• Ability to facilitate change

Talent Director, HR Operations Resume Examples & Samples

• Manages the Talent functions of Learning, Compensation, Benefits, Recruiting, and Performance Management
• Collaborates with Talent Development, Compliance, Health and Safety and with other departments and stakeholders to manage the Learning Management System
• Collaborates with the Compensation and Benefits team to implement programs, identify process improvements and to be contributor to the go forward strategy
• Actively search, creatively design and implement effective solutions to enhance performance, and meet organizational goals
• Partner with Talent and Acquisition team to deliver integration where needed
• Ensures successful Tier 2 resolution of employee issues, meeting SLAs, and providing excellent customer service for escalated issues coming into the Talent Team
• Minimum of 5 years SAP experience
• 5 years managing HR Talent Systems
• Minimum of 1 year management experience
• Demonstrates abilities to participate and lead various committees
• Review and document processes identifying process efficiencies
• Strong Team Management skills
• Strong conflict management skills

Director, HR Operations Projects Resume Examples & Samples

• Overall ownership of HR Operations project planning, execution, and monitoring
• Direct day to day activities of project resources and management of project budget
• Communicate process to project stakeholders and leaders and engage appropriate stakeholders in advance of any changes to scope, timeline, or budget
• Provide integrated oversight and controls from initial project assessment through launch for all business readiness and technology solution activities and deliverables
• Manage the planning and execution of all HR Operations initiatives, including but not limited to intake and prioritization of requests for new project work
• Define project governance and structure
• Produce top-down and bottom-up budgets, project schedules/plans, risk assessment plans, etc., using the correct tools that accurately reflect the scope of work
• Proactively identify opportunities to adjust processes for efficiencies and incorporate quality control processes into each project
• Proactively adjust budgets and resources as appropriate and in accordance with scope and timeline
• PMP Certification desired
• Minimum of 5 years related project/program management experience in multi-platform content delivery, systems development, product development, and/or project/product management
• Proven track record of excellent project management and team leadership skills demonstrated for challenging business needs and complex interrelated or technically oriented projects
• Intermediate to advanced expertise with Microsoft Office Suite (Word, Excel, PowerPoint) and proficiency in Microsoft Project
• Able to adapt/adopt new technology and solutions easily
• Strong interpersonal skills and team skills, ability to communicate well with individuals, and in group settings, ability to communicate with diverse population and people from various backgrounds
• Demonstrates sensitivity and respect
• Strong attention to detail and ability to meet deadlines

Executive Director, HR Operations Resume Examples & Samples

• Provide leadership and structure to HR projects with an objective to ensure repeatable project success through organizing projects in a structured portfolio, providing methods, processes and tools to plan, execute and monitor projects
• Define project objectives, deliverables and scope. Include areas such as business case, work plan, schedule, budget, resource plan, communication plan, change plan and risk plan
• Work with broader HR team to test and gain user acceptance for all development and upgrades. Ensure that Workday processes align with policies and procedures as established by HR and in compliance with applicable regulations/industry standards
• Leads the HRIS function in managing the day-to-day activities to support HR and other inter-related functions. Fosters and maintains positive relations with HRIS constituents, including senior management and the HRIS customer base
• Promotes proactive approaches using the HRIS to solve business needs/problems, while also enhancing the understanding and acceptance of the HRIS capabilities. Based on business need, negotiates priorities and support requirement with the IT and Finance Departments, functional staff and others as appropriate
• Manages all aspects of the planning, development, testing, implementation, customer reporting and user support for the HRIS system. This includes integration of HRIS with other business applications as appropriate
• Effectively communicate project expectation to team members and stakeholders in a timely and clear fashion
• Drive the development of an overall HR Shared Service strategy
• Ensure HR compliance & data stewardship for process area (i.e. documentation, classification and compliance)
• 10+ years of relevant work experience
• 5+ years experience managing a team
• Must demonstrate the ability to maintain confidentiality, discretion, diplomacy and privacy at all times
• Possess superior communication, organizational, multi-tasking, project management, critical thinking and problem-solving skills
• Must have a strong bias for action and be able to multi-task to get work done
• Successful candidate will be proactive, have exceptional time management skills and follow through
• Clear focus on attention to detail and a flexible “can-do” attitude. Must be a team player
• Excellent prioritization skills with a strong ability to manage change

Senior Director, HR-operations Resume Examples & Samples

• Six (6) years Human Resources management experience; with a minimum three years managing people (including working with global responsibilities)
• Minimum three (3) years supporting manufacturing operations
• Knowledge of US and state employment laws and relevant institutions, including EEOC, INS, ADEA, ERISA, ADA, FMLA and FLSA
• Technical proficiency in HR processes
• Minimum five (5) years supporting manufacturing operations, preferably at a multisite level
• Ability to establish credibility and be decisive but able to recognize and support the organization’s preferences and priorities
• Bachelor’s degree in Human Resources, Business or related field
• 10+ years HR functional and business process experience
• 10+ years of HR systems experience
• 3+ yrs of Workday experience a must
• 3+ years in HR leadership and HR operational areas
• Strong systems knowledge and experience using technology to scale programs and improve efficiencies, experience defining technical requirements and working with systems resources
• Demonstrated business acumen and the ability to clearly define/implement/communication business centric HR Ops solutions
• Experience with the following systems strongly desired
• Experience working in a fast growing, technology oriented organization
• Strategic, analytical thinker who isn’t afraid to roll up his/her sleeves and get into the weeds; passion for problem solving
• Strong understanding of HR disciplines and programs
• Knowledge of immigration practices a strong plus
• Previous experience driving cross functional change in a strategic capacity
• High degree of integrity and honesty; demonstrated ability to exercise confidentiality and neutrality in complex and sensitive situations
• Outstanding written and verbal communication skills; must be an articulate and persuasive communicator including excellent presentation skills
• Bachelors degree in Human Resources, Business or related discipline, or equivalent work experience
• Minimum of seven to ten years of solid, supervisory/ management experience in human resource operations
• Experience in building an HR Shared Service model preferred

Senior Director HR Operations Resume Examples & Samples

• This role is based in Cape Town
• Bachelor’s degree/university degree or equivalent HR experience required
• Previous experience operating at a regional or continent level is a plus
• Business Travel from 50-60% depending upon business needs

Director, HR Operations, ICS / Seis Resume Examples & Samples

• Partnering with the HR Business Leads to understand the talent strategy and priorities for the business and to deliver the programs and execute the processes to achieve them
• Working with the COEs & HR leadership to operationalize specific projects/programs and contribute to functional and cross-functional initiatives
• Leading a team of HR professionals to execute all annual HR processes and programs; ensure talent enablement, development, and coaching occurs; provide employee relations guidance where needed
• Providing research and specialty knowledge support to customers with agreed to service levels
• Providing project management and support for HR projects and program implementations
• Facilitating the development of a strong leadership and coaching culture
• Supporting the transition to People Services, and ultimately leveraging that team for the more transactional HR operations work
• SHRM Certifications – SHRM-CP or SHRM-SCP or those by HRCI: PHR, SPHR, GPHR
• Ability to obtain security clearance
• 5-10 of progressive leadership experience in Human Resources positions, including 5+ years in a senior leadership role
• HR Operational Management experience including compliance, policies and procedures
• Excellent customer and business relation skills to partner with a wide range of stakeholders
• Strong attention to detail and ability to take ownership
• An operations mindset coupled with innovative thinking

Senior Director, HR Operations Resume Examples & Samples

• Manages a team of HR representatives who will be the front line of HR service transformation. Develops talent and motivates team to reach full potential. Provides technical direction, leadership, guidance, and support to staff engaged in providing a range of service delivery to a variety of work-related populations
• Works cross functionally within HR and the business, to initiate and lead changes to streamline HR operational processes
• Leads all major innovations for HR operations such as Workday tenant upgrades and testing, and new technology implementations
• Establishes and maintains appropriate service delivery procedures and standards. This includes web-based, self-directed solutions
• Continuously reviews and evaluates internal operating processes, technologies, and procedures for effectiveness, efficiency, and responsiveness to customer requirements. Develops and implements changes and enhancements as appropriate
• Directs and monitors the processing of employee documentation into Workday, as well as physical personnel files. Develops and implements policies and processes to ensure the highest standard of accuracy, timeliness, and efficiency in personnel records management
• Manages processes related to an employee-life-cycle such as background checks, drug-screening, credentialing/re-credentialing, leaves, and termination while providing ongoing process review to ensure efficiency
• Manages the company’s MSP program. Manages daily operations of this $30 million/year program, ensuring operational goals are achieved while building strategic alternative staffing solutions for changing workforce
• Manages HR Vendor Management. Develops and manages Talent Acquisition (TA) vendors which includes search agencies, RPO and other recruitment vendors, and job boards. Develops and maintains strong relationships with all outside TA vendors
• Participates in the development, implementation and maintenance of HR policies

Senior Director, HR Operations & Analytics Resume Examples & Samples

• Direct the company’s domestic and global HR Services function, establishing and refining operational standards and procedures globally. Ensure response times and expectations are being met by internal customers and address as appropriate
• Lead the development and maintenance of HR services support programs and processes, including immigration, background checks, contingent worker program management, EEO/affirmative action tracking and reporting, expatriate management, relocation, RFP support, regulatory compliance reporting, and other related programs. Act as a change agent to promote and drive innovation and continual improvement in HR operations and processes
• Develop and lead the execution of the company’s HR information technology strategies. Collaborate with HR and company leadership to continuously evaluate and improve the effectiveness of the HR-related systems suite to ensure operational excellence and optimization of existing technology solutions
• Establish and maintain a global data governance framework, including global data standards and regular audits of HR data. Ensure the company’s compliance with global HR data privacy regulations and establish processes and standards for data access and maintenance. Lead efforts to correct issues where necessary
• Collaborate with leadership across the organization to identify opportunities and requirements for using technology and analytical tools to analyze enterprise-wide people and other cross-functional data that supports the HR leadership team and senior management in making decisions and improving people and business operations, processes, and programs
• Develop, continuously refine, and maintain a suite of HR analytics reports and dashboards to provide leadership insights into people-related metrics. Ensure the accuracy and consistency of the information provided in reports and analysis being delivered
• Apply project management and information technology principles in interpreting, organizing, executing, and coordinating HR information systems maintenance, upgrades, and new implementation projects
• Serve as a principal subject matter expert between HR functional subject matter experts and the IT and Finance organizations; identify and recommend areas for process and/or cost improvements
• Lead the establishment and maintenance of company infrastructure for the management and security of global employment-related records, ensuring that required data and documents are maintained, updated, and retained in accordance with regulatory requirements and company standards
• Develop and maintain company policy and process documentation for all global locations
• Lead and coordinate HR M&A-related activities, including due diligence and operational acquisition integration
• Lead and coordinate the annual preparation of HR department budgets and oversee the ongoing tracking and reporting of HR department expenditures
• Foster a collaborative, values-driven HR team culture of high standards, strong productivity, and innovation
• Bachelor’s degree in HR, business or related field. Master’s degree is desirable
• 10+ years in the development, implementation and execution of HR operations and HR systems strategies in support of business objectives
• Superior analytical skills, mastery of Excel and PowerPoint, and HR information systems
• Demonstrated leadership in a fast-paced and evolving organization
• Prior experience with advanced HR analytics in a complex, global organization
• Prior experience leading a global HR shared services organization
• Prior experience with M&A due diligence and integration for HR
• Robust financial acumen, and understanding of tax/accounting/legal/regulatory issues related to HR programs and services
• Demonstrable partnership and influencing skills, strong communication skills, a commitment to outstanding customer service
• Ability to consult with employees at all organizational levels. Comfort presenting to executive leadership
• Superior writing, communication, and presentation skills. #LI-TM1
• Manage the efficient and quality operations of global shared services programs, including tuition and electric/ hybrid vehicle reimbursement, as well as immigration processing
• Be aware of and consider the impacts and interdependencies between programs and work to ensure initiatives meet the goals and objectives of HR leadership
• Maintain HR workflow calendar and send a periodic communication to all levels of HRBP’s with key action items
• Spearhead process documentation efforts across the HR department. Provide guidance on methodology and ensure standardization
• Lead process automation efforts by partnering cross-functionally between IT and HR while interfacing with key stakeholders, including HR senior leadership
• Undergraduate degree in HR or Business-related field
• Minimum of 7 years of experience in managing Relocation, Immigration, and/or other HR programs
• Leadership characteristics required
• Strong project management, communication, and organization skills
• Ability to interpret business problems, provide solutions and understand global impact
• Ability to work effectively in MS PowerPoint, Excel, Visio & ability to learn new software
• Candidate must be thorough and detail-oriented
• Able to work on multiple priorities in a deadline-driven environment
• Must be able to remain calm in pressure situations and adapt quickly to change
• Ability to balance multiple demands and work both independently and as part of a team
• Problem solving skills & critical thinking skills are essential
• Unleash the full potential of the HR Operations function through creative and innovative solutions to deliver an exceptional HR experience for associates and leaders
• Obsess over improving and simplifying things – processes, tools, communication, and execution of HR Services
• Empower the HR function to enable the business through a proactive approach to HR Compliance
• Experience developing, implementing and maintaining HR processes on a large scale globally
• Hands-on approach and strong multi-tasking abilities to manage high volume workload
• Demonstrated success in change management
• Team management with a focus on leveraging the strengths and expanding the development of members
• Master's degree in directly related field, such as Human Resources, Business or Policy and Planning
• Experience managing an HR Shared Services function for a publicly traded company with a unionized work environment
• Familiarity with the airline industry
• Lean, Agile or Six Sigma certification
• Certified Payroll professional and/or Senior Professional in Human Resources certifications
• Lead, design and implement a best in class HR Operational Support model for ADP Canada
• Lead a team of HR Advisors to consistently deliver the required outcomes of HR operational processes and projects
• Partner with HR Business Partners, HR COE’s and HR Shared Service to develop/revise processes to maximize performance and deliver best-in-class services; includes processes, outcomes, tools, etc
• Leverage data and research to drive change and focus on simplification and a client centric effortless experience
• Effectively promote, articulate and present HR processes within ADP, leveraging potentially different communication skills/mediums targeting different stakeholders (HR, Finance, employees, managers, IT, etc.)
• Lead/Oversee/Partner in process mapping for major operational work processes and deliverables, developing a toolkit for best practices to be used by the entire HR team
• Advise HR department on opportunities for team and organizational sequencing of HR programs and cyclical processes
• Lead process automation efforts by partnering cross-functionally between IT, HR Business Partners and COE’s
• Build and drive scalable solutions that drive managerial discipline around key HR programs and processes targeted at increasing leader capability, employee engagement, performance and retention
• Maintain high-quality HR governance by liaising with leaders across the function, including HR Business Partners, COE’s and HR Shared Service
• Partner with Data Analytics team to track, analyze, and communicate key success metrics as they relate to both human resource programs and operations and to company-wide initiatives
• Lead a diverse, virtual team of associates all collaborating and working together to create an exceptional client experience; continually build and enhance the capability of self and team
• 3-5 Years related experience in Process Improvement, Project Management, Change Management,
• HR and Financial Institution compliance
• Process consistency and efficiency
• HR data integrity
• SOX controls and Internal Audit compliance
• Interface with Access and Identity Management and Roll Based Access (RBAC) project
• HR vendor relationships
• Special information requests
• New hire processing
• Current employee processing
• Minimum of 10 years of HR operations, HR shared services, or related HR leadership experience
• Deep knowledge and understanding of all HR functions and processes, extensive HRIS and HR technology and applicable product knowledge and expertise. Ability to and experience with managing HR vendors across the function
• Exceptional project management, organization, communication, interpersonal, collaboration, and relationship skills
• Demonstrated expertise in development and delivery of integrated HR services. This should include the ability to build the appropriate business case, create cost/benefit analyses, and develop the appropriate strategies
• Capability to improve HR processes and HR efficiency through automation and self-service while maintaining high service delivery levels and employee satisfaction
• Experience building and leading an HR analytics function and aligning analytics services to COE and HRBP needs
• Strong background in HR compliance and SOX controls and internal auditing systems and processes
• Experience with crafting and deploying business continuity plans and structures. Can lead enterprise risk management assessments and put into place risk controls and measures as appropriate
• Ability to analyze and define problems and identify relevant operational and/or process solutions, to include process reengineering, if/as required
• Manages requisite workforce documents, including employment records and other key documents related to employment. Responds to requests for employment verification. Manages posting process for required documents. Manages adjudication of background checks and MVR adjudications via vendor support/management. Manages state specific document requirements. Manages employee reductions, including packet preparation, escalated questions, etc
• Leave Management – manages, either directly or via vendor relationship, leaves of absence. Coordinates return to work. Partners with various stakeholders to determine eligibility
• HR/Payroll Support Center – manages, either directly or via vendor, the teams supporting the HR/Payroll Support Center, designed to respond to employee questions and provide effective and efficient response
• Manages mergers & acquisitions for CHC businesses. Manages policy creation and management. Manages workforce compliance, including such programs as AAP, EEO, OFCCP, etc
• Manages, either directly or via vendor, relocation, immigration, and other related items associated with employee mobility. Manages, either directly or via vendor relationship, benefit administration
• Strong operational experience
• Six Sigma or another process certification preferred
• Customer & Integrations - Ensure HR Service Partnership Agreements are established and delivered. Regularly meet with customers to ensure satisfaction in service delivery. Work closely with the HR Business Partners to support workforce change process and/or lead other HR projects/initiatives relative to the BSO which includes M&A integration support that covers employee life - cycle
• Operational HR Compliance - Research HR related compliance and keep current with all applicable state and federal laws for I-9. Incorporate changes/new requirements and utilize compliance tracking and management systems to ensure full compliance including proper documentation, training and business compliance reporting. Periodically perform regular auditing of HR master data and work with HR Business Partners collaboratively on Operational HR compliance and policy management
• Operational HR Excellence & Innovation - Identify areas of process improvement to drive efficiency and implement changes and enhancements (process or technology enabled) working within the team and across functions. Seek Business Unit feedback from HR Business Partners to develop improvements that support Business HR Objectives and Strategies. Continue to develop and utilize key productivity indicators to provide visibility and transparency into services provided
• Financial and business acumen. Ability to learn, understand and converse around key business issues while bridging to HR operational issues
• Project management, systems planning, process execution and multi-tasking skills required
• Visual acuity (e.g., needed to prepare and analyze data, to transcribe documents, to view a computer, to read, to inspect objects, to operate machinery)
• Balancing (e.g., maintaining equilibrium when walking, climbing, crouching etc.)
• Reaching (e.g., reaching arms or legs in any direction)
• Repetitive motions of any part of the body
• Fingering (e.g., picking, pinching, typing, or other working that uses the fingers
• Grasping (e.g., use of hand to apply pressure)
• Climbing (e.g., ascending/descending ladders, stair, scaffolding, ramps, pole etc. using feet and legs or hands/arms to climb)
• Capacity to think, concentrate and focus over long periods of time
• Ability to read complex documents in [English] language
• Capacity to reason and make sound decisions
• Ability to write complex documents in the [English] language
• Capacity to express thoughts orally (e.g., accurately, quick and loudly convey spoken instructions to workers)

Senior Manager / Director HR Operations Resume Examples & Samples

• Contribute to the strategic direction and formulation of HR procedures, system, and initiatives
• Develop, maintain, and continuously improve HR processes, systems and technology, measurement practices and metrics reporting
• Work with benefits broker to maintain competitive benefits in a cost-effective manner and to develop a longer term strategy for employee benefits
• Continually assess the competitiveness of all programs and practices against relevant companies and industries
• Ensure that current and future business requirements are reflected in the development and implementation of HR strategies or plans and that all projects and deliverables are aligned with strategic objectives
• Ensure legal compliance with state and federal rules and regulations throughout the HR function
• Stay abreast of changes in HR law and important issues that could impact the business and share knowledge with business teams
• Manage the annual merit increase and bonus process
• Strong knowledge of HR process improvement techniques
• Significant experience with HRIS systems, preferably ADP Workforce Now or similar system
• Significant experience with performance appraisal and learning management systems, preferably with SuccessFactors or similar system
• Sufficient experience with self-insured employee benefit plans to collaborate with brokers and carriers in order to drive the best outcomes in both the short and long term
• Sufficient experience with payroll, US and International
• Demonstrated success in formulating and implementing effective human resources plans and programs that serve to improve organizational performance
• Strong process and analytical skills
• Must possess the ability to maintain a high level of confidentiality
• Experience with international HR a plus
• Work in collaboration with all parts of the HR team to integrate and deliver outstanding HR services to the organization
• Contribute to the overall strategic vision of the Human Resource department by developing, driving and executing compensation and programs and initiatives that will support business growth objectives
• Serve as lead for all HR-related policies and procedures to ensure consistency and compliance with labor regulations in North America. Implement and monitor required compliance and risk-related programs and trainings
• Monitor and analyze trend information as well as economic and wage projections to ensure company compensation strategy is competitive and responsive to business needs
• Lead the development of compensation and bonus plans by effectively collaborating with key corporate and lines of business stakeholders in program design and establishing appropriate and consistent compensation drivers for its businesses
• Monitor and analyze the results of incentive and bonus programs for critical employee groups to ensure programs encourage and reward high performance and achieve desired business results
• Lead the development, implementation and administration of all compensation and benefit programs such as merit pay increase programs, incentive plans, health insurance, wellness plans, and retirement plans
• Lead the annual salary planning process including: establishing salary budgets; maintaining the competitiveness of the base pay program; and ensuring the process is consistent with company financial performance and is well communicated to the organization
• Lead the strategy, implementation and operations of HR systems to increase the efficiency and effectiveness of the HR service delivery and to facilitate the scaling of the HR function with the growth of the company
• Assist with expansion into new countries as well as M&A activities
• Effectively communicate programs so that employees understand and appreciate the value of their compensation and benefits programs. Train all HR staff and management as needed in compensation and benefits programs
• Develop business case justifications and cost/benefit analyses for all compensation and benefits initiatives while obtaining executive acceptance for these initiatives
• Identify process inefficiencies and cost reductions for his/her area(s) of responsibility. Develops and implements mitigation plans
• Ensure all global compensation and benefit programs meet statutory requirements
• Manage vendor relationships, negotiating services and managing costs
• Build organizational capability within the HR Operations function to develop a highly effective team of Compensation/Benefit/HRIS/Administration professionals
• Maintain current knowledge of Human Resource trends/developments, assess the impact, and ensures that new trends/developments are appropriately incorporated in current and future strategies
• Prioritize projects and activities to appropriately delegate and allocate work among staff members
• Direct HR software solutions and projects, including being the primary liaison with software vendors. Serve as one of the system administrators
• Lead the administration of compensation and equity programs, including overseeing the annual planning cycles for merit, bonus and stock
• Manage data entry and data audits, ensuring the integrity of all data stored in and reported from the HRIS database
• Generate reports and analysis for the HR department. Serve as a key resource for complex HR reports and ad hoc data requests
• Work closely with the HR team as well as other departments to automate and streamline HR processes. Recommend process improvements to efficiently capture and report employee data
• Lead a team of HR Operations managers and professionals in New York, NY and Washington, DC
• Bachelor's degree or equivalent work experience. Master's degree preferred
• Ten (10) years of experience in HRIS and Compensation
• Seven (7) years of manager level experience in HRIS and Compensation
• General knowledge of HR federal and state laws
• Proven leadership ability in a management role
• Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment
• Commitment to "internal client" and customer service principles
• Ability to maintain high level of confidentiality
• HRIS Proficiency, ADP Vantage Preferred (other HR System experience will also be considered)
• Proficiency using HRIS reporting tools
• Familiarity with programming languages (Visual Basic, HTML, SQL) preferred

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