Nebraska FBLA
Future business leaders of america.
Client Service
Category: Report/Presentation
Type: Individual
Grade Level: 9-12
Deadline/Testing: 15-Feb
Competitor Limit: 1 Entry per chapter
2023 Client Service Case Study – Preliminary Round
Advisers – Email state adviser [email protected] to get the passcode to access the case study.
Event Guidelines
Preliminary Round
- Each participant will research and submit a solution to a case study involving client service.
- The solution should be no more than two double-spaced pages of text using 12-point times new roman font and one-inch side margins. The reference page should be submitted as the third page using any acceptable reference page format.
- The event name, competitor’s name, and chapter should be placed in the upper right-hand corner of the page.
- Each entry must be the result of the competitor’s independent research and development.
- The solution with an accompanying reference page must be submitted by the SLC registration deadline.
- A PDF of the solution must be submitted to Blue Panda by the deadline.
- Name file ClientService_chaptername_year.pdf
- Eight (8) finalists will be selected to interact with a panel of judges at the state conference.
Final Round
- The role-play event requires the competitor to provide customer service to a client (judges).
- Eight (8) finalists will be notified of their eligibility prior to the conference.
- Competitors should report 15 minutes prior to their competition times.
- Ten minutes before the scheduled performance time, each participant will receive instructions and the scenario.
- Two (2) 4” x 6” note cards will be provided for each participant and may be used during the preparation and performance of the case. Information may be written on both sides of the note cards. Note cards will be collected following the presentation.
- No reference materials, visual aids, or electronic devices may be brought to or used during the preparation or performance.
- The competitor has five minutes to interact with a panel of judges and demonstrate in a clear and effective way how he/she would solve the problem. This is a role-play event with an open exchange between the participants and the judges throughout the presentation.
- A timekeeper will stand at four minutes and again at five. The role-play concludes at the end of five minutes.
- The event is not open to conference attendees.
Competency:
- Demonstrate effective verbal communication skills
- answer questions effectively
- demonstrate ability to make a businesslike presentation
- provide ways for client to solve their problem
- translate case into effective, efficient, and spontaneous action
Eligibility:
Each local chapter may enter one (1) member from Grades 9 through 12.
The preliminary round will be judged prior to the State Leadership Conference.
The final round will be judged by a panel of judges. All judges’ decisions are final.
Who Goes to Nationals?
The first-, second-, and third-place winners of this event will represent Nebraska in the Client Service event at the National Leadership Conference, provided they have not placed in the top 10 for this event at a previous National Leadership Conference.
Case Study Rubric fbla-rubric-clientservice_performance
Competitive Events Video Series (#2) – Special Role Play
- Varun Vangimalla
- January 15, 2022
This blog covers the Help Desk and Client Service events.
These events are designed for members in grades 9 through 12.
In Help Desk, chapters can submit 5 individual entries. The top 12 entries statewide will advance to state.
In Client Service, chapters can submit 1 individual entry. The top 1 entry from each RLC will advance to state.
Help Desk includes an objective test. This is a 100 question multiple choice test that assesses your knowledge on a topic. We recommend that you create a study guide for yourself based on the competency and task lists located on the national website. In this event, you will answer 100 questions in 1 hour. The score on the test will count as 100% of the RLC score. At state, another objective test will be administered in the same format and will count as ⅔ of the SLC score.
At the Region Leadership Conference, the Client Service event consists of the case study interactive performance only with a 10 minute prep time and a 5 minute presentation time. This case study performance will account for 100% of the RLC score.
Both of these events have a case study interactive performance at the State Leadership Conference. A case study is when a competitor or a team of competitors are given a problem within a scenario that they try to find a solution for… but also remember these events are individual only. These two events give 10 minutes to prepare and review the case and take notes on the provided note cards. Once time is called, you will present for 5 minutes. For Client Service, the event consists of only the case study interactive performance and it accounts for 100% of the SLC score. For Help Desk, the case study interactive performance accounts for ⅓ of the total SLC score.
We hope that this blog and video on Help Desk and Client Service serves you well as you begin to prepare, and we wish you the best of luck at future conferences!
Upcoming Events
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IMAGES
VIDEO
COMMENTS
Objectives of Case Study. The competitor must address the following during the role play: Explain a marketing strategy for client service employees to be sensitive to the needs of different age and cultural groups. Describe characteristics necessary for employees who work directly with clients.
FBLA Preparation Resources Sample Case Studies Sample Objective Tests
Contact. Board of Directors. Advisory Council. 2022 Client Service Case Study. Posted on December 15, 2021by Jacqui Garrison. Nebraska FBLA. Future Business Leaders of America. PO Box 95072 Lincoln, NE 68509. 531-530-7648 | [email protected].
SAMPLE CASE STUDY—CLIENT SERVICE PARTICIPANT INSTRUCTIONS 1. You have 10 minutes to review the scenario and may use the provided note cards in the presentation. 2. You will have an interactive 5-minute presentation with the judges who will ask questions
2019-2020 Nebraska FBLA Page 2-37 . Client Service Written Case Study Rating Sheet . Content Not Demonstrated Below Expectations Meets Expectations Exceeds Expectations Points Earned Demonstrates understanding of the case study and defines problem(s) to be solved . No description or case study synopsis provided no problems defined Describes and ...
Client Service Case Study - Preliminary Round. Directions: Refer to the Nebraska FBLA Handbook for complete event details. • Respond to the scenario below by providing your best solution to the situation. • Prepare your solution as two double-spaced pages of text using 11-point font and one-inch side
2023 Client Service Case Study - Preliminary Round . Advisers - Email state adviser [email protected] to get the passcode to access the case study. ... Case Study Rubric fbla-rubric-clientservice_performance. Nebraska FBLA - 03/24/2024 Nebraska FBLA Future Business Leaders of America. PO Box 95072 Lincoln, NE 68509
understanding of the case study and defines problem(s) to be solved No description or case study synopsis provided no problems defined Describes and provides ... Microsoft Word - Client-Service-FBLA-Rating-Sheet Author: general Created Date: 7/27/2017 3:49:29 PM ...
Ten (10) minutes before their performance time, individuals will receive the case study. An individual entering sequestering after the first performance has begun will be disqualified. o The role play will be a problem or scenario in customer service. The role play will be given to the competitor at the beginning of their assigned preparation time.
Client Service. Client Service - Page 3 of 4 - Updated September 2023. o The role play will be given to the competitor at the beginning of their assigned preparation time. o Two notecards will be provided to each competitor and may be used during event preparation and role play presentation. Information may be written on both sides of the ...
2009 SLC FBLA CLIENT SERVICE. PRELIMINARY CASE STUDY. PARTICIPANT INSTRUCTIONS. You have 10 minutes to review the case and may use the two provided note cards in the presentation. Note cards will be collected upon leaving; The presentation is interactive with the judges who will ask questions throughout the presentation. Presentation time is 5 ...
PA FBLA-- From: Sent: To: Subject: Bruce Boncal PA FBLA--Bruce E. Boncal <[email protected]> Friday, July 03, 2015 12:15 AM PA FBLA--Bruce Bone-al FBLA NLC Event Evaluation Form [#9] Sarah Rya Grade 09 Client Service 1 0th Chestnut Ridge High School Melissa McDonald [email protected] 2. pa.us Melissa McDonald FBI-A Competitor's Name *
2018 FBLA HOSPITALITY MANAGEMENT CASE STUDY JUDGE'S INSTRUCTIONS JUDGING THE PRESENTATION 1. Review the Judges' Instructions and the Case Study Situation. 2. After the introductions, you should begin the meeting by welcoming the team members. The team members will then begin their dialogue with the clients (judges). 3.
In this article, I will share four strategies and tips that my team used to excel in FBLA case study competitive events. Thoroughly Understand the Format. The first step to success in FBLA case study events is to understand what you are asked to do. Typically, these competitions involve analyzing a real-world business problem and presenting a ...
5. Cover all the points described in the case and be prepared to answer questions. 6. The presentation is interactive with the judges who will ask questions throughout the presentation. PERFORMANCE INDICATORS • Communications skills—the ability to exchange information and ideas with others through writing, speaking, reading, or listening
At the Region Leadership Conference, the Client Service event consists of the case study interactive performance only with a 10 minute prep time and a 5 minute presentation time. This case study performance will account for 100% of the RLC score. Both of these events have a case study interactive performance at the State Leadership Conference.
FBLA MANAGEMENT INFORMATION SYSTEMS CASE STUDY JUDGE'S INSTRUCTIONS JUDGING THE PRESENTATION 1. This is a role-playing event. 2. This is an interactive event, so treat the presentation as a conversation. Each of the members of the team should provide some feedback and guidance. The time allowed is seven minutes for the conversation.
FBLA CLIENT SERVICE CASE STUDY PARTICIPANT INSTRUCTIONS 1. You have 10 minutes to review the case. 2. Presentation time is five minutes. At four minutes the timekeeper will stand and hold up a colored card indicating one minute is left and at five minutes the timekeeper will stand and hold up a colored card indicating time is up. 3.
FBLA Client Service CASE STUDY SITUATION Background Information You are a Customer Care Representatives within the Membership Department of the FBLA-PBL National Center. Your handle all calls related to membership b enefits, renewals, and contact information updates. You field an average of 100 calls per day. During each call, you need to verify the caller's current contact information prior ...
Study with Quizlet and memorize flashcards containing terms like Conversation order, Accountant/financial planner, Airlines and more. ... FBLA Client Service. 22 terms. natetoomey14. Preview. Building Wealth and Investing Part 1. Teacher 25 terms. Luis_Matias17. Preview. Ancient Greek Philosophers and Descartes' Proof of God's Existence.
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This event provides members with an opportunity to develop and demonstrate skills in interacting with internal and external clients to provide an outstanding client service experience. The client service consultant engages clients in conversations regarding products, handles inquiries, solves problems, and uncovers opportunities for additional ...
Study with Quizlet and memorize flashcards containing terms like Hello, listen, empathize, account number, clarify, resolve, compensate, apologize, Waive or reduce fee Offer to give tax refund immediately without interest charge, Upgrade to first class Free meal/premium snack/beverage Waive baggage fees 5000 frequent flier miles Comp airfare Free hotel and money for meals if stuck at airport ...