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Make Your Own NDIS Business Plan With This Template

A business plan provides structure and defines business management objectives. It becomes a reference tool to keep your business on track with sales targets and operational milestones. When used properly and consulted regularly, it can help measure and manage your priority areas of focus.

Your work as an NDIS provider will directly impact the lifestyle of 1000s of participants, so you need a proper business plan to ensure a qualitative outlook for them (and profits for you).

If you’re just starting out, or if you’re an established NDIS provider but need to brush up on your strategy, we’ve created a business plan template to kick things off faster.

» DOWNLOAD NOW: The Ultimate Business Plan Template for NDIS Providers [+ Next Steps]

You’ll want to familiarize yourself with the document first and follow the instructions below to customize the template and make it your own both in structure and branding.

Note: The information provided is also useful on its own, you don’t have to download the file if you want to create a document from scratch with the best practices highlighted below.

Getting Started with Your NDIS Business Plan Template

The first thing you will see when first downloading your business plan is a set of instructions to get started with your template and apply the unique information of your NDIS business.

We recommend to make a copy of the file to keep for reference. Then, you can start implementing some of the major changes necessary to have it operational.

The business plan is only 13 pages long, so fairly short compared to some more detailed documents. However, it must be expanded with your own information. 

A good number to shoot for once complete is ~18-20 pages. The first thing you’ll want to add is your brand name, logo, name of representative and date of preparation.

Then, you can move on to the 3rd page where you will see an extremely important section of your business plan: the executive summary and business objectives.

For now, skip the executive summary .

You’ll come back to it towards the end of your journey writing the business plan. Instead, think clearly about what business objectives you care about most, and whether they fit in with your overall vision for the company going forward.

You’ll want to use the OKR framework for this, Objectives & Key Results:

• An Objective is what you want to achieve, a broad goal for the long-term
• A Key Result is a metric by which you will measure progress towards an objective

For each objective that you set in the 3rd page of your business plan, you can set multiple key results.

For example, an objective could be:

“Help 1000 people with limited mobility in my local area become more independent.”

… and 1 of 3 key results to measure progress towards that goal could be:

“Increase targeted traffic to our website by 5000 in 6 months.”

Think of an objective as a long-term goal, one that sits very close to the original vision of your business being founded. Key results are the shorter-term, one-step-at-a-time goals.

Once you’ve filled out the 3 objectives, it’s time to move forward to a new section where you’ll talk about your company organization, mission, and more.

Adding Your NDIS Business Information To Your Plan Template

As an NDIS provider, you’re in the unique position to serve 1000s of participants in your area (or even remotely!) with backup from the government, IF you can stick to regulations . That’s where filling out your company info accurately comes in handy.

For this section of your plan, you’ll do just that:

• Define your mission statement
• Add company ownership information
• Talk about the history of the business
• Introduce location and facilities

This section is all about you so don’t worry about putting yourself in the customer’s shoes and explain what the company feels like from your (and your team’s) perspective.

For each entry, you have additional instructions provided within the template itself so don’t be afraid to gather inspiration from other business plans based on what’s required.

Talking About NDIS Supports in Your Business Plan

Supports are the most important unit in the National Disability Insurance Scheme, and you need to talk about them extensively in your business plan to convince an auditor that you’re willing to invest in participants’ well-being for specific types of treatments your team has experience in.

If you don’t have experience in some supports but would like to start offering a service anyway, you need to provide proof of how you’re going to deliver a quality service to participants.

The supports section is pretty straightforward; you can expand it to as many supports as you offer or bundle them together in support categories with their respective numbers.

But it doesn’t end there, you also want to describe how you are going to deliver your supports and whether you have any competitive advantages against other providers.

While all NDIS businesses need to meet a certain service quality threshold throughout all the supports they offer, some will be more capable in delivering them due to more advanced technologies, more experienced staff, or continuous internal training.

If some of these apply to you, you want to highlight them.

Wrap the section up with a description of your follow-up service. How are you going to help NDIS participants achieve their plan goals even after they’ve received your support?

Conducting Thorough NDIS Market Analysis

The problem with doing market analysis is that it’s sometimes hard to find the information you need to understand where to go in the next 1-3 years, or even 3-5 years.

A lot of traditional business plans are built on the idea that you can plan ahead for at least 3 years but that’s unrealistic. Fortunately though, Brevity can help with that.

We’ve built a custom NDIS statistics dashboard that you can reference and browse at any time using password “Brevity.” It’s an interactive map with plenty of information.

This will give you the right input to understand what the participant landscape looks like across Australia and whether there are any market opportunities for you to seize.

Once you’ve played around with the map, you can go back to your business plan template and start thinking about how that will translate into keys to business success.

This is an important part of your business plan as it shows the value of your services in an increasingly-crowded space, so we encourage you to spend some time on it.

Describing Your Marketing & Sales Operations

A business cannot possibly grow without marketing and sales, whether funded by the government or self-funded. So you need to have a proper description of both.

Within the marketing section, you’ll want to describe how you’re planning to attract the attention of NDIS participants who can benefit the most from your services.

Then you’ll want to move ahead and explain how you’re going to sell your services to participants coming down your marketing funnel without overpromising.

It’s crucial that you explain whose responsibility it is for both marketing and sales to work since auditors and investors will care about the ability of your team to deliver.

Highlighting Your Organizational Structure & Team

Towards the end of the template, you’ll have the chance to talk about who’s behind the company and the people who are going to be responsible for its success.

You’ll also want to identify gaps in the skillset of your current team and whether you can make up for those with external hires or by training internally.

Be honest here, there’s no reason to lie.

Running Your NDIS Business’ Numbers

Finally, and perhaps most importantly (and, to some, annoyingly), you’ll have to run the numbers on your business.

This means pulling out the income statement from last year (if you have one) and try to predict what the financial situation of the business will be like in 1-3 years.

We won’t go into detail about financial advice as there are too many variables to account for but it’s important for you to be accurate in this section.

If you don’t know how to handle financial information, consider hiring an accountant to fill out the section on your behalf.

(If you need it, we also have a handy NDIS invoice template !)

The inline instructions within the template will help you determine what information to include and whether you need additional help to complete your NDIS business plan.

A Good Business Plan Means a Better Service for Participants

With so much at stake in your business relationships, it’s important to give participants a safe feeling of friendliness, organization, and overall preparedness.

That’s what a properly implemented business plan helps you achieve. Starting on the right foot means making it easy for the participant to see the value in your services and even recommending them to other people with special needs around them.

The template provided in this article should help you strike the right tone towards providing a better service for your customers while maintaining clarity internally.

Originally published Apr 20 202 2

Frequently asked questions

To start your NDIS business, you need to apply with the NDIS commission, conduct a self-assessment based on their guidelines, select an approved auditor, undergo the audit based on the size of your organization, and finally receive the outcome of their audit.

Yes, the NDIS is a profitable venture but you shouldn’t think about it purely for monetary gain. It is against the NDIS Code of Conduct to start an NDIS business just because you want to make money out of it as the lives of 100s of thousands of special needs people depend on the scheme. NDIS providers are well-retributed for their work depending on the supports they provide and the experience level of the team.

One of the best places to find participants and connect with them is through Facebook, or, if you’re feeling more proactive, via Google. On the former, you can connect directly with self-managed participants or their family members in your local area. With the latter, you can provide educational content that caters to family members.

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Home » How to Start an NDIS Business: A Step-by-Step Guide

How to Start an NDIS Business: A Step-by-Step Guide

• By yoursmallbusinesscoach
• July 2, 2023

The National Disability Insurance Scheme (NDIS) has opened up a wealth of opportunities for entrepreneurs and business owners. As a registered NDIS provider, you can offer life-changing services to people with disabilities. But starting an NDIS business can be a complex process, with strict guidelines and regulations to follow. In this step-by-step guide, we’ll take you through everything you need to know to start and run a successful NDIS business.

Understanding the NDIS Landscape

What is the ndis.

The National Disability Insurance Scheme (NDIS) is a government-funded program designed to provide support and funding to people with disabilities in Australia. The aim of the NDIS is to enable people with disabilities to live more independent and fulfilling lives by accessing the services and support they need. The scheme provides funding for a range of services, including therapy, mobility aids, and home modifications.

The NDIS is a significant reform that has been designed to improve the lives of people with disabilities. It is a person-centered scheme that focuses on the needs and goals of the individual. The scheme provides funding for reasonable and necessary supports that are tailored to the individual’s needs and goals.

The Role of NDIS Providers

NDIS providers play an essential role in the NDIS ecosystem. As an NDIS provider, you will offer services and support to people with disabilities under the NDIS funding scheme. This could include therapy, personal care, mobility aids, home modifications, and more.

The role of NDIS providers is to work with people with disabilities to identify their needs and goals and develop a plan to achieve them. NDIS providers must be registered with the NDIS and meet certain standards to ensure they can provide high-quality services and support to people with disabilities.

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NDIS providers can be individuals or organizations that provide services and support to people with disabilities. They can be health care providers, disability service providers, or other organizations that provide services and support to people with disabilities.

Opportunities in the NDIS Market

The NDIS market is growing rapidly, with billions of dollars in funding available. There are endless opportunities for businesses and entrepreneurs who want to provide services and support to people with disabilities. Whether you’re interested in health care, technology, or home services, there is a niche for you in the NDIS market.

The NDIS market is highly competitive, and providers need to be innovative and responsive to the needs of their clients. Providers who can offer high-quality services and support that are tailored to the individual’s needs and goals are likely to be successful in the NDIS market.

The NDIS market is also an opportunity to make a positive impact on the lives of people with disabilities. Providers who are passionate about improving the lives of people with disabilities can make a significant difference in the lives of their clients.

In conclusion, the NDIS is a significant reform that has been designed to improve the lives of people with disabilities. NDIS providers play an essential role in the NDIS ecosystem, offering services and support to people with disabilities under the NDIS funding scheme. The NDIS market is growing rapidly, with endless opportunities for businesses and entrepreneurs who want to provide services and support to people with disabilities.

From our experience we frequently get enquiries from entrepreneurs wanting to start a business in Australia leveraging the NDIS. The greatest observation is that those with a true skilled background in healthcare are more likely to succeed or at least have someone involved in the business with a strong healthcare background.

Developing Your NDIS Business Idea

Starting a business in the National Disability Insurance Scheme (NDIS) market can be a rewarding and fulfilling experience. However, it can also be challenging, especially if you don’t have a clear plan in place. In this article, we will guide you through the process of developing your NDIS business idea, from identifying your target market to creating a unique value proposition.

Identifying Your Target Market

The first step in developing your NDIS business idea is to identify your target market. This could be people with specific disabilities or needs, such as those who require home modifications or mobility aids. It’s important to consider the needs of your target market and what services are in high demand. You should also research the market to identify any gaps that you could fill.

For example, you may find that there is a high demand for speech therapy services in your local area, but a shortage of providers. This could be an opportunity for you to offer your services and meet the needs of the community.

Choosing the Right Services to Offer

Once you have identified your target market, you need to choose the services you will offer. This will depend on your skills, experience, and the needs of your target market. Consider offering a range of services to cater for different needs, such as therapy and home services.

It’s important to ensure that the services you offer are in line with the NDIS guidelines and regulations. You should also consider the cost and time required to provide each service, as this will impact your business profitability.

Creating a Unique Value Proposition

Your value proposition is what sets you apart from your competitors and makes you stand out in the NDIS market. Consider what unique services or skills you have that other NDIS providers don’t. Your value proposition could be based on your experience, expertise, or the quality of your services.

For example, you may have extensive experience working with children with autism, and you could offer a specialised program that focuses on their specific needs. Alternatively, you may have a unique approach to therapy that has proven to be effective in helping clients achieve their goals.

It’s important to communicate your value proposition clearly to your target market, as this will help you attract and retain clients. You could include it in your marketing materials, website, and social media channels.

In conclusion, developing a successful NDIS business requires careful planning and consideration. By identifying your target market, choosing the right services to offer, and creating a unique value proposition, you can set yourself up for success and make a positive impact in the lives of people with disabilities.

Creating a Comprehensive Business Plan

Starting a new business can be an exciting and challenging experience. To ensure the success of your NDIS business, it is essential to create a comprehensive business plan. A business plan will help you set clear goals, identify your target market, and develop a strategy to achieve your objectives.

Setting Your Business Goals

Setting clear business goals is the first step in creating a successful NDIS business. Your goals should be specific, measurable, and achievable. Consider what you want to achieve in the short and long term, and how you will measure your progress. For example, your short-term goals may include increasing your customer base, while your long-term goals may involve expanding your services to new areas.

Having clear goals will help you stay focused and motivated, and will also help you make informed decisions about the direction of your business.

Conducting Market Research

Market research is essential for understanding the NDIS market and the needs of your target market. It involves gathering information about the demand for services, competition, and pricing. By conducting market research, you can identify gaps in the market and develop a business strategy that meets the needs of your customers.

There are several methods you can use to conduct market research, including surveys, focus groups, and online research. Use the information you gather to guide your business strategy and make informed decisions about your services and pricing.

Financial Projections and Budgeting

Creating financial projections and budgeting is crucial for the success of your NDIS business. You need to have a clear understanding of your income sources, expenses, and cash flow. This will help you make informed decisions about pricing, staffing, and marketing.

When creating financial projections, consider your fixed and variable costs, as well as your projected revenue. Use this information to create a budget that will help you manage your cash flow and ensure the financial stability of your business.

Marketing and Sales Strategies

Your marketing and sales strategies will help you reach your target market and promote your services. There are several marketing channels you can use, including social media, networking, and advertising. It’s essential to develop clear sales strategies to convert leads into customers.

Consider using a range of marketing channels to reach your target market. For example, you may want to use social media to promote your services to a younger audience, while networking events may be more effective for reaching older adults.

Developing clear sales strategies is also essential for converting leads into customers. This may involve offering special promotions or discounts, providing exceptional customer service, or developing a referral program.

In conclusion, creating a comprehensive business plan is essential for the success of your NDIS business. By setting clear goals, conducting market research, developing financial projections, and implementing effective marketing and sales strategies, you can ensure the long-term success of your business.

Registering Your NDIS Business

Starting a business in the National Disability Insurance Scheme (NDIS) can be a fulfilling and rewarding experience. However, it requires careful planning, research, and compliance with legal and regulatory requirements.

Choosing a Business Structure

Choosing the right business structure is crucial for legal and tax purposes. It determines your liability, ownership, control, and decision-making processes. The most common business structures for NDIS providers are sole trader, partnership, company, and trust. Each structure has its advantages and disadvantages, depending on your circumstances and goals. For example, a sole trader is easy to set up and manage, but you are personally liable for the business’s debts. On the other hand, a company provides limited liability protection but requires more paperwork and compliance obligations. Consult with a lawyer or accountant to make an informed decision that suits your needs.

Furthermore, you may need to register for Goods and Services Tax (GST) if your annual turnover is $75,000 or more. GST is a 10% tax on most goods and services in Australia, and you need to include it in your prices and lodge a Business Activity Statement (BAS) with the Australian Taxation Office (ATO) regularly.

Registering Your Business Name and ABN

Registering your business name and Australian Business Number (ABN) is essential for legal and tax purposes. Your business name must be unique and not already registered by another entity. You can check the availability of your desired name on the Australian Securities and Investments Commission (ASIC) website and register it for a fee. Alternatively, you can trade under your own name or a registered business name of a company or trust. However, if you want to protect your brand and intellectual property, consider registering a trademark with IP Australia.

Your ABN is a unique 11-digit number that identifies your business to the government, customers, and suppliers. You need to register it with the Australian Business Register (ABR) and include it on your invoices, websites, and other business documents. You may also need to register for other taxes, such as Pay As You Go (PAYG) withholding, if you have employees or contractors.

Obtaining Necessary Licenses and Permits

As an NDIS provider, you may need to obtain specific licenses and permits to operate legally and safely. For example, if you provide transportation services, you may need a driver’s license, commercial vehicle registration, and insurance. If you provide support services, you may need a National Police Certificate and Working with Children Check. Furthermore, you may need to comply with state and federal laws and regulations, such as the NDIS Practice Standards, Quality and Safeguarding Framework, and Privacy Act.

Consult with your local council or regulatory body to ensure you have met all the necessary requirements and obtain the appropriate certifications and accreditations. It can take time and effort to obtain these licenses and permits, but it will give you peace of mind and credibility in the NDIS market.

NDIS Provider Registration Process

Understanding the ndis provider registration requirements.

Before you can become an NDIS provider, you need to meet specific registration requirements. These vary depending on the services you offer. Consult with the NDIS Quality and Safeguarding Commission to ensure you have met all the necessary requirements.

It’s important to note that the NDIS Quality and Safeguarding Commission is responsible for regulating NDIS providers and ensuring that they meet the necessary quality and safety standards. This includes registering providers, monitoring their compliance, and taking action if necessary to protect the rights of NDIS participants.

The registration requirements for NDIS providers are designed to ensure that they have the necessary skills, experience, and resources to provide high-quality services to NDIS participants. Depending on the services you offer, you may need to meet additional requirements, such as having appropriate qualifications or certifications.

Preparing Your Application

Preparing your application for NDIS provider registration can be a complex process. Consider working with a consultant or seeking guidance from the NDIS Quality and Safeguarding Commission. Make sure you have all the necessary documentation and have addressed each of the registration requirements.

When preparing your application, it’s important to provide detailed information about your services, including the types of supports you offer, the qualifications and experience of your staff, and your policies and procedures for managing risk and ensuring quality. You may also need to provide evidence of your financial viability and insurance coverage.

Undergoing the Audit Process

Once you have submitted your application, you will undergo an audit process. This will involve an assessment of your policies, procedures, and compliance with the NDIS standards. Make sure you are prepared for the audit and have addressed any gaps in your documentation or processes.

The audit process is designed to ensure that NDIS providers are meeting the necessary quality and safety standards. During the audit, you will need to demonstrate that you have effective policies and procedures in place for managing risk, ensuring quality, and safeguarding the rights of NDIS participants. You may also need to provide evidence of your compliance with relevant legislation and regulations.

Maintaining Compliance and Ongoing Registration

As an NDIS provider, you will need to maintain compliance with the NDIS standards and ongoing registration requirements. This will involve regular reporting, monitoring, and updates to your policies and procedures. Stay up to date with any changes to the NDIS standards and regulations.

It’s important to note that maintaining compliance is an ongoing process. You will need to regularly review and update your policies and procedures to ensure that they continue to meet the necessary quality and safety standards. You may also need to undergo regular audits and assessments to ensure that you are meeting your obligations as an NDIS provider.

In conclusion, becoming an NDIS provider involves a complex process of meeting specific registration requirements, preparing a detailed application, undergoing an audit process, and maintaining ongoing compliance with the NDIS standards and regulations. It’s important to seek guidance from the NDIS Quality and Safeguarding Commission and stay up to date with any changes to the requirements to ensure that you are providing high-quality services to NDIS participants.

Setting Up Your NDIS Business Operations

Starting an NDIS business can be a daunting task, but with the right planning and execution, it can be a fulfilling and profitable venture. In this article, we will discuss some essential steps to set up your NDIS business operations.

Establishing Your Office Space

Establishing your office space is one of the critical steps in setting up your NDIS business operations. Your office space should be comfortable, professional, and accessible to your clients. Consider factors such as location, size, and equipment when setting up your office space.

Location is crucial because it can affect the accessibility of your services to your clients. Choose a location that is easily accessible by public transportation and has ample parking spaces. The size of your office space should be sufficient to accommodate your staff and clients comfortably.

Equipment is also an essential factor to consider when setting up your office space. Ensure that you have the necessary equipment, such as computers, printers, and phones, to run your business smoothly. You may also need specialized equipment, depending on the services you provide.

Hiring and Training Staff

Hiring and training staff is crucial for the success of your NDIS business. Your staff is the backbone of your business, and they play a significant role in providing high-quality services to your clients.

When hiring staff, consider the skills and experience required for each role and develop clear job descriptions. You may need to hire staff with specialized skills, such as occupational therapists and speech pathologists, depending on the services you provide.

Investing in training and development is also essential to ensure that your staff are equipped to provide high-quality services. You may need to provide training on the NDIS framework, disability support services, and other relevant areas.

Implementing Efficient Systems and Processes

Implementing efficient systems and processes is essential for the smooth running of your NDIS business. Efficient systems and processes can help you save time, reduce costs, and improve the quality of your services.

Consider using software and tools to automate repetitive tasks, such as invoicing and scheduling. This can help you save time and reduce errors. Develop clear policies and procedures to ensure consistency and compliance. This can help you maintain high-quality standards and avoid legal issues.

In conclusion, setting up your NDIS business operations requires careful planning and execution. Establishing your office space, hiring and training staff, and implementing efficient systems and processes are some of the essential steps to set up your NDIS business operations. With the right approach, you can build a successful and fulfilling NDIS business.

Marketing Your NDIS Business

Building a strong online presence.

Building a strong online presence is essential for promoting your NDIS business. Consider using social media, email marketing, and a website to reach your target market. Develop clear messaging and branding to stand out in the crowded NDIS market.

Networking and Building Partnerships

Networking and building partnerships can help you reach new customers and expand your services. Consider attending NDIS events and connecting with other NDIS providers. Develop partnerships with complementary businesses to offer a wider range of services.

Utilizing Traditional Marketing Methods

Traditional marketing methods, such as print advertising and direct mail, can still be effective for promoting your NDIS business. Consider using a range of marketing channels to reach your target market. Develop clear messaging and branding to stand out.

Frequently Asked Questions About Starting An NDIS Business

How do people make money from ndis.

NDIS, or the National Disability Insurance Scheme, is a government-funded program designed to provide support services and assistance for people with disabilities in Australia. Many people are interested in starting their own NDIS business because of the potential to make money from providing services to NDIS participants.

In order to make money from an NDIS business, you must first understand what the NDIS is , how it works, and the services you can provide. You must also understand how to register as an NDIS provider and how to market your business in order to attract clients.

What are the requirements for starting an NDIS business?

The first step in starting an NDIS business is to register as a provider with the National Disability Insurance Agency (NDIA). To do this, you will need to meet certain requirements, such as having relevant experience in providing support services for people with disabilities and meeting the NDIA’s standards of quality and safety.

You will also need to have sufficient capital to set up your business, develop a business plan, secure appropriate insurance, and understand the NDIS Price Guide. It is important to be aware of all the regulations and requirements that must be met in order to register and provide services under the NDIS.

What are the risks involved in starting an NDIS business?

Like any other business venture, there are certain risks associated with starting an NDIS business. These include the risk of not being able to attract enough clients or the risk of not being able to meet the NDIA’s standards of quality and safety. Additionally, there are risks associated with not being able to remain financially viable or not being able to properly manage the business.

It is important to be aware of the potential risks and develop strategies to mitigate them before starting your NDIS business.

What specific steps should one follow to effectively market their NDIS business to the target demographic?

Developing a detailed marketing plan that identifies the target demographic and employs various strategies like online marketing, community engagement, and partnerships with healthcare providers can help in effectively marketing an NDIS business.

How can a new NDIS business owner navigate and manage the complexities of NDIS billing and payment processes?

Understanding NDIS pricing structures and guidelines, using NDIS management software , and possibly consulting with a financial advisor or other NDIS providers can aid in managing billing and payment processes.

What are the common challenges faced by new NDIS providers, and how can they be effectively overcome?

New NDIS providers often face challenges such as understanding NDIS regulations, maintaining compliance, and managing client relationships. These can be overcome by thorough research, ongoing training, and seeking support from industry networks or consultants.

Starting an NDIS business can be a complex process, but with the right guidance and support, it can be an incredibly rewarding experience. By following these steps and staying up to date with the NDIS standards and regulations, you can build a successful NDIS business that makes a real difference in the lives of people with disabilities.

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Ndis business plans: top tips for writing business plans for ndis providers.

• Guest Article

NDIS business plans are an essential part of achieving growth and effective management, but very often it is also a mandatory requirement for audits.

With ever-increasing compliances for registration, writing a business plan that makes a real impact can often be a daunting process. Knowing how to create projections, market research, personnel, risks and strategy take some time and expertise.

At The Business Plan Company , we have written many hundreds of business plans for NDIS Providers, so here are our top tips for preparing your NDIS business plan.

Top Tips for Writing NDIS Business Plans

• Know what the auditor wants by talking to Provider Institute, so the content of the plan meets these requirements.
• Don’t dodge the detail. Auditors are picky and will go through your plan with a fine tooth comb. Broad unsubstantiated or unreferenced details work against you.
• Governance is a big deal , so make sure your team has people that can demonstrate skills in financial management, compliances, regulation, risk management, safety and also clinical experience. That can be difficult for small NDIS Providers, who won’t’ have capacity to employ all of these roles, and they may not be covered by Key Personnel. In that case, you can demonstrate this through advisors and mentors.
• Prove your worthiness to be the owner. The NDIS want to be reassured that all business owners have demonstrated skills and abilities to effectively manage a disability support business. In the sections that describe the Key Personnel, be thorough – you can easily have skills that are overlooked that can show your capabilities.
• Be realistic. You may have big plans for your business, but this can look unrealistic if you go too ambitious, lowering the credibility in your plan.
• Consistency is key. All parts of your plan need to match up, so keep an eye on small details that are also reflected in other parts of your business plan. For example, the wages in projections need to match the stated team members in the organisational chart.
• Research the market. There are lots of reports on NDIS performance, many of them free, so take your time to put together information on the market in your area.
• Cover your compliances , drawing attention to applicable regulations and the policies and procedures that you have already developed. You don’t need to include these in the plan, just reference them.
• Get help. For many NDIS Provider business owners, the process getting through registration is daunting enough. If you are finding it all too much, reach out to professionals that do it every day.

Dr. Warren Harmer has been advising small and start-up businesses for more than 20 years across Australia. At The Business Plan Company, he leads a team of expert business planners, working on projects for finance, investment, migration and many NDIS Providers.

Website: The Business Plan Company

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NDIS Business Plan for Disability Providers

At BPW Group (Business Plan Writers) our professional advisors specialise in business plans for National Disability Insurance Scheme (NDIS) registration in Brisbane, Gold Coast, Sunshine Coast, Cairns, Sydney, and Melbourne.

WHAT IS A BUSINESS PLAN AND WHY IS IT IMPORTANT?

Business planning is important to sole traders and small business owners working with NDIS. A good business plan can:

It’s time to get serious about your business!

The first step in this process should be formalising all the good ideas you have for how to differentiate yourself and attract customers. With a little work, planning can help connect those dots so that they make sense together as well as weigh up costs versus benefits before deciding on what strategy will best suit you – whether it means expanding into new markets or finding ways around obstacles through innovation

Create your roadmap and help you prioritise

The best business plans are like a roadmap that helps you stay on track and reach your goals.

A good, successful company has clear objectives – what do they want to achieve? Who is the customer base, or audience for this product/service idea in particular? What’s going happen if we get funding? A well-written plan will remind entrepreneurs about their priorities as an owner; it’ll help pick out which tasks need more attention than others.

Measure your progress towards your business goals

Monitoring your progress towards business goals and keeping yourself on track is easy with the help of a good plan. A well-made business plan will set out KPIs that can be used for monitoring, which means you’ll always have an idea about where things stand in relation to what’s expected or wanted by stakeholders (customers). This also provides useful data when it comes time evaluate whether all efforts were successful!

Reassess your first business plan and adjust your goals and strategies accordingly

The market is constantly changing, which means that you need to be on your toes. If it’s been a while since you have done a review, then now would make sense as an appropriate time for one! A review of your first business plan can help with this process because reviews allow you to revaluate your original goals and strategies in order adjust accordingly.

KEY ELEMENTS OF A BUSINESS PLAN

The key elements of a business plan for a NDIS audit should consist of the following:

Business Description

This section should include your range of products and services including the registration groups you are applying for. It should also include the legal and management structure with roles and responsibilities of current and future staff.

Market Analysis

Service providers need to know their market research and analysis so that they can determine what kind of services are in demand, as well as how much competition there will be for those types of work. In this section you’ll find information about whether specific qualifications or registrations are required before providing certain types of service.

Marketing Strategy

A marketing strategy is essential to the success of your service or product. It should identify who you’re targeting, how those people can benefit from what’s on offer and any key activities that will convince them in a short period time frame using different channels such as paid ads on Google and Facebook, social media marketing, email and text campaigns and even attending networking events.

Financial Projection

Your business’s financial plan is a crucial component of your overall marketing strategy. The projection will outline how much money you can expect from sales, specifically in the next year and on an individual month-to date basis so that it’s easy to understand where there may be opportunities for growth or risk within this area going forward. This can include a start-up costs table, assumptions and cashflow projections.

Continuity Plan

When things don’t go as planned, it is important to have a back-up plan. This means having options for when the worst does happen and identifying resources that will keep your business viable in those circumstances including; COVID-19 safe plan, disaster management plan, delegation of authority, risk management plan and complaints and feedback plans.

Our team of advisors at Business Plan Writers have create NDIS business plans every day for business owners looking to become a registered provider or add additional registration groups to the company scope. Our specialised service ensures that we provide a business plan designed to pass the audit checklist.

Get in contact with one of our consultants and  Contact Us  via one of our locations around Australia including Cairns, Brisbane, Gold Coast, Sunshine Coast, Melbourne and Sydney.

Make sure to follow us on ,  Instagram , LinkedIn ,  Twitter  and  Facebook  for the latest updates on our NDIS business plans.

Business Plan Writers provide effective solutions for start-ups, SME’s and enterprise level companies who are seeking finance, growth opportunities, government funding and a range of other outcomes.

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How to start your own NDIS business

The NDIS has now rolled out across all parts of Australia. Over 530,000 participants are receiving funds as part of their NDIS plans to spend on disability supports and services. This has created many opportunities for new and existing businesses to expand into the disability industry. We have providers ask us daily how to start their own NDIS business, so here is our summary.

Steps to start your own NDIS business

Is there demand by ndis participants for your services or products.

To find this out, start by checking the NDIS price list (called the NDIS Support Catalogue) which contains a list of all items that can be bought using NDIS funds. This will give you a good idea of how your service/product may be included.

When you register you would need to choose the NDIS Registration Groups that apply to your business. 

The NDIS Price list also shows the registration groups that apply to each line item . Find the line item you plan on billing and you will be able to see which registration group you need to be registered for .

• See the NDIS Support Catalogue  

Our  NDIS Provider Registration Guide  contains a list of all the NDIS registration groups , with examples and the types of providers (the qualifications you need) that can register for each group .

These resources will help you understand which registration groups you can register for as well as whether they are 'low-risk' (only need a desktop verification audit) or 'high-risk' (attract a more complex certification audit) :

• NDIS Provider Registration Guide  
• What are the Low Risk and High Risk NDIS Registration Groups?
• Registering as an NDIS Provider - can I deliver that service?

How do I become an NDIS provider?

Step 1. complete the online application form.

The NDIS Commission provides an  online application form for providers wishing to register as NDIS Service Providers. When submitting this application, you will need to :

1. Provide information, including:

• your organisation’s contact details
• your corporate structure,
• your outlets/places of operation, and
• your key personnel.

2. Select the registration groups your organisation provides. 

This determines which NDIS Practice Standards apply to your organisation .

Support items are grouped into registration groups . Different supports have different levels of risk associated with their delivery.

Grouping supports streamlines registration for providers, so they only have to register for the registration groups relevant to their business .

Support items in each registration group have similar quality and safeguarding requirements.

The Provider Registration Guide to Suitability  contains a list of all registration groups if you want to take a look before you start your application.

See our resource:  Registering as an NDIS Provider - can I deliver that service?

3. Complete a self-assessment

Each provider completes an  NDIS Self Assessment against the NDIS Practice Standards  relevant to the supports and services your organisation delivers . You may need to upload evidence of the services you offer.

You don't have to submit your application all at one time You can save the application form, including self-assessment responses, and return to complete it at any time within 60 days.  

• Download this Checklist The NDIS published this Checklist for Registration to help guide providers.

REGISTER AS A PROVIDER

STEP 2. Select an approved quality auditor

After you submit your online application, you will receive an ‘ initial scope of audit ’ document by email from the NDIS Commission .

This document contains the  registration requirements that apply to your organisation.

It specifies:

• whether you require a ‘ verification ’ or ‘ certification ’ audit  and
• what your organisation needs to demonstrate to comply with the relevant NDIS Practice Standards

You need to now engage an approved quality auditor to undertake the audit. 

You can only select an NDIS apprroved auditor NDIS List of Approved Auditors  

• Compare Quotes You can request a quote from more than one auditor to make your decision.   
• Can I change my application after it is submitted? Once you have submitted your application you will not be able to make any changes to the information provided. The quote(s) provided by an approved quality auditor will be based on the information which you provide.

FIND AN APPROVED AUDITOR

STEP 3. Undergo an Audit

All providers seeking registration will be required to undertake an audit against the applicable NDIS Practice Standards as part of the NDIS Commission’s registration requirements.

Under the new NDIS Commission, there will be two ways:

• Verification audit A Verification is for providers delivering lower risk or less complex services . When registering through verification, NDIS Providers supply documentation against the four outcomes within the Verification Module of the NDIS Practice Standards.    
• Certification audit A Certification Audit is Certification is for higher risk, more complex services and supports.

If you deliver a range of services and just one of them falls into a high risk registration group, you will need to undergo a certification audit. 

Although there is no cost to apply to be a registered NDIS provider, you will face the cost of the Audit.

This cost is exponential according to the type of services you offer (i.e. if you offer 'high risk' services like behaviour support, you will need to under go a Certification Audit which is more expensive than the Verification audit (desktop audit) that would apply to a gardening service.)

STEP 4. The NDIS Commission assesses your application and makes a decision

After assessing your application, the NDIS Commission will:

• consider the audit outcomes and
• conduct a suitability assessment of your organisation and key personnel . 

Key personnel are the individuals who hold key executive, management or operational positions in your organisation, such as Directors, Managers, Board Members, Chief Executive Officer or Chairperson. You must include all key personnel on your application . 

The NDIS will then make a decision and contact you to let you know if your application has been successful and the reasons why or why not.

STEP 5. Receive your application outcome

For successful applicants: you will receive a certificate of registration outlining the services or supports you are registered to provide, the period of registration, and any conditions you must follow to keep your registration.

For unsuccessful applicants: you may contact the NDIS Commission to request a review within three months of the decision. If your application is still unsuccessful following the review, you may seek a further review by the  Administrative Appeals Tribunal .

You will wait anywhere up to 12 months to get your approval (average wait time is 6 months) The NDIS Quality and Safeguards are slow to approve :(

• You can still service NDIS customers while you wait You can service Plan Managed and Self Managed NDIS customers whilst you wait for your approval.

How to Get Help Registering as an NDIS Service Provider 

Our partners in helping Providers become NDIS registered providers are Avaana.

They can help you identify the qualifications and expertise staff need to provide your services, explain the Worker Screening process and provide risk assessment tools.

A Quality Management System is more than policies. They supply the forms and tools you need and they'll explain how to use them to stay on track for audits.

Get help with your registration today

How to Get the Insurance I need for my NDIS Audit?

Our partners in helping NDIS registered providers make sure they have the required insurances in place is Bizcover.

The NDIS Audit specifies that a registered NDIS service provider needs:

• Public Liability,
• Personal Indemnity and
• Accident Insurance to protect them against the risks they face.

Get an instant quote online

What happens when I become NDIS registered? How do I market my services?

This is where MyCareSpace comes in. We provide marketing services to NDIS providers - helping them get in front of people looking for your services.

Find out more about MyCareSpace marketing services

Related Resources

• What are the NDIS Registration Groups
• What are Low Risk and High Risk registration groups
• How to get the insurance I need
• How to get help with my NDIS Registration

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Sample Business Plans

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$ 825.00

NDIS Provider Business Plan

What does your aged care business plan include.

• Executive Summary (5) pages
• Operations (8 pages)
• Market Research and analysis (up to 8 pages for State-based Providers)
• Human Resources (8 pages)
• Assumptions
• Sales / Revenue Forecast, 1 year
• Profit & Loss Statement by month, 1 year
• Balance Sheet by month, 1 year
• Break Even, Cash Flow Forecast by month, 1 year
• Marketing Strategy and Top Line Budget (4 pages)
• Appendices (9 pages)

Also includes (up to another 8 pages depending on number of NDIS Registration Groups)

• Additional financials
• Profit & Loss Statement by month, 3 years
• Balance Sheet by month, 3 years
• Break Even, Cash Flow Forecast by month, 3 years
• Alternative “What if” Scenario Modelling
• A 45-60 minute chat after you get your first of the two versions we will provide included in our fee

One out of every 20 Business Plans that we prepare is for an NDIS Provider start-up company.

The National Disability Insurance Scheme is a massive area of growth – and the role of your Business Plan is not just to get you accreditation and your application approved, but also to help you with your self-assessment and your application to be a Provider, as well as your small business grant, if applicable. Our team are familiar with the NDIS market and the financials required for your Business Plan to pass the Audit.

Starting a small business as a support worker

The mix of services you provide will be key to your profitability … and survival! In the first year of its current life, some NDIS Providers make hardly any profit at all. My NDIS accountant expert is in your corner and will help ensure you sell the right services based on your local or State-based demand.

How to start an NDIS business

How to get a lease, how to get business finance when the bank refuses you, how to employ someone, australia, frequently asked questions about this plan:, what is the total number of pages in this plan, do you have an ndis business plan example or a plan example.

We do – because we’ve written dozens of them. Click here or see our Additional resources for sample Plan and more help for you.

What is the cost of an Aged Care Business Plan?

Why is your business plan lower priced and has more pages in it than others.

We specialise in Business Plans in the NDIS so our team can work quickly because it has all the registration group fees, ATO benchmarks, NDIS Demand data and other info, ready to analyse and put into your Plan. We subscribe to market research, so it’s provided to us in the right format for your local areas and the conditions for your Plan.   

And, we care about the NDIS sector and the entrepreneurs like you, who want to work and grow their business in it. Like you, we too want to help make a difference 😊  

How many hours do you spend on my Plan?

What if i am not satisfied.

All our Plans are Guaranteed

TWO versions. One is for you to read, ask questions, and ask for changes, and the second version is the one for you to take to your Auditor  

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Includes weekends!

All of our plans are satisfaction guaranteed.

If you are in anyway unsatisfied, please let us know and we will do whatever it takes to get you the plan you need.

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How to start and NDIS Business

• May 19, 2023

How To Start Your Own NDIS Business

Have you been thinking about how to start an NDIS business ? In this guide, we’ll walk you through the process of becoming a registered NDIS provider, so you can run your own NDIS business and provide quality services to NDIS participants.

Determine Your Business Structure and Create a Plan

So – you’re about to start an NDIS business . Before you start your journey to become a registered NDIS service provider, you need to choose a legal structure, such as a sole trader, company, or partnership. Consider the tax implications and consult with the Australian Taxation Office for guidance.

Once you’ve determined your business structure, develop a business plan and marketing plan to start your NDIS business . Your business plan should outline your goals, target audience, and pricing arrangements. It should also detail your strategies for reaching potential customers, while your marketing plan will help you promote your services.

Register Your Business and Obtain an ABN

To become an NDIS provider, you must first register your business and obtain an Australian Business Number (ABN). The ABN is crucial for tax purposes and for becoming a registered NDIS provider.

Complete the Online Application for NDIS Registration

To begin the registration process, complete the online application form on the NDIS Commission’s website. You’ll need to provide your organisation’s contact details, your ABN, and information about the registration groups you’re applying for.

Complete a Self-Assessment Against NDIS Practice Standards

You must complete a self-assessment against the relevant NDIS practice standards, which outline the quality and safety requirements for NDIS providers. The self-assessment helps identify areas where you may need to improve before undergoing a verification or certification audit.

Prepare For and Complete the Certification Audit

Depending on the registration groups you’re applying for, you’ll need to complete either a verification audit or a certification audit with an approved quality auditor to start your NDIS business . The audit ensures that your NDIS business meets the necessary NDIS practice standards.

Await the NDIS Commission’s Decision

After submitting your audit documents, the NDIS Commission assesses your application. Successful applicants will become registered NDIS providers, while unsuccessful applicants can appeal the decision with the Administrative Appeals Tribunal.

Establish Your NDIS Service Offering

Once registered, design and deliver services tailored to the needs of NDIS participants. Consider offering services in areas such as specialist disability accommodation, behaviour support, or assistive technology.

Market Your NDIS Business

Utilise your marketing plan to promote your NDIS business and attract NDIS clients. Connect with support coordinators, who can refer NDIS participants to your services.

With careful planning, dedication, and a focus on quality, you can successfully start an NDIS business and become an important part of Australia’s National Disability Insurance Scheme.

We’re Here To Help You Start Your NDIS Business

At Provider+ , we’re here to help you get your NDIS business off the ground. We provide assistance with NDIS policies and procedures , NDIS registration renewal , NDIS personal training , NDIS auditors , and more. Get in touch with us today!

How long does the NDIS provider registration process take?

The registration process can take several months, depending on the complexity of your application and the responsiveness of the NDIS Commission. It’s important to be prepared and patient throughout the process.

Can I provide services to NDIS participants without being a registered provider?

Yes, you can provide services to NDIS participants as a non-registered provider. However, you won’t be able to access NDIS funds directly, and participants using NDIS-managed plans will be unable to choose your services. Becoming a registered provider opens more opportunities for your business.

What are the benefits of becoming a registered NDIS provider?

<p itemprop=”text”>As a registered NDIS provider, you can access a larger market of NDIS participants, including those with NDIS-managed plans. You’ll also have the opportunity to provide more complex services, which can lead to increased revenue and business growth.</p>

Are there any costs associated with becoming a registered NDIS provider?

 <p itemprop=”text”>Yes, there are costs involved in the registration process, including fees for the verification or certification audits and fees for maintaining your registration with the NDIS Commission. There also may be costs associated with meeting the NDIS practice standards and implementing a quality management system.</p>

How can I differentiate my NDIS business from competitors?

Focus on providing high-quality, person-centred services that cater to the unique needs of NDIS participants. Develop a strong marketing plan, build relationships with support coordinators, and maintain a positive reputation within the NDIS community.

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NDIS Business Process Guide

Latest resources.

‘Doing business in the NDIS? A business process development guide for providers’ will assist leadership teams to determine their required business processes for operating in the National Disability Insurance Scheme business environment. The Guide is available in PDF and accessible  formats. The Guide is designed to be used in a workshop using the below: ·          Workshop Outline ·          Decision-Tracking and Action Planning Tool Draft policies are availabl here in accessible formats: ·          NDIS and Conflict of Interest Policy ·          Debt Management Policy ·          NDIS Business Process Policy For providers who offer both disability and aged care supports, we have developed a summary of what’s different and what’s similar to assist in using the Guide. The resources are designed to be used by providers without assistance. However, where State/Territory Governments have provided funding, we are able to offer in-house workshops free of charge or at heavily subsidised rates. In other States/Territories, NDS can offer assistance on a fee-for-service basis. Details here .

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NDIS and Aged Care Business Plans

We develop business plans for companies working within the National Disability Insurance Scheme (NDIS) and Aged Care fields.

NDIS Business Plans Australia

Empowering your mission with ndis business plans in australia.

Navigating the NDIS and Aged Care sectors in Australia requires a robust business plan, whether you’re a prospective or existing provider. At The Business Plan Company, we understand the challenges of meeting the NDIS’ high standards for approval and registration. That’s why we create NDIS business plans in Australia to guide you from the initial concept to having submission-ready documents.

We work with expert consultants in creating compliance and quality frameworks to ensure your NDIS business plan exceeds the expectations in these critical care sectors. We’ve helped many new and operating businesses to complete business plans, application forms and self-assessments for their NDIS and Aged Care provider applications. Trust The Business Plan Company to work with you the whole way, applying real-life small business experience to guide you.

Why partner with us for NDIS business plans

When you work with us, you benefit from the following: 

• Our experience and expertise in the NDIS sector — At The Business Plan Company, we bring a wealth of knowledge and a proven track record to the table. Our team, composed of seasoned small business experts, has years of firsthand experience in crafting successful business plans across a broad spectrum of industries, including the NDIS and Aged Care sectors. We aim to empower you with a strategic roadmap that works.
• Tailored solutions for your NDIS business — Understanding that each business is unique, we offer personalised services designed to meet your specific needs and objectives. Our approach to creating NDIS business plans involves a deep dive into your business model, market environment and strategic objectives to develop a customised plan that aligns with your vision and regulatory requirements.
• Continuous support from our experts — Our commitment to your success extends beyond the delivery of your NDIS business plan. We provide ongoing support to ensure your business navigates the complexities of the NDIS and Aged Care landscapes with confidence. Whether it's addressing changes in compliance, market shifts or scaling your operations, our team is here to offer guidance and support every step of the way.

What to expect from our NDIS business plan writing service 

Our NDIS business plans offer a comprehensive package that includes detailed market analysis to understand the competitive landscape and future trends, alongside precise financial projections ensuring viability and success. Tailored specifically for the NDIS and Aged Care sectors, our plans help you navigate industry complexities and provide a solid foundation for your business.

Here’s how our service works:

• Takes 1-4 weeks.
• Includes discussion, analysis, feedback and guidance by experienced small business experts.
• Includes research into your market, industry trends and competition.
• We create projections, targets and start-up costs.
• Details of governance, management and owner profiles.
• Includes an overview of your marketing.
• We ask lots of questions to create an accurate plan that works for you.
• We write the NDIS business plan or Aged Care business plan, so you don’t need to.

Call the The Business Plan Company for NDIS business plans in Australia

Are you thinking about becoming an NDIS provider in Australia? No one is better poised to help you create a strong framework than The Business Plan Company. We write comprehensive NDIS business plans informed by deep market insights, legislative compliance and quality management principles. Our expertise and thorough understanding of the NDIS landscape help you to thrive and make a significant impact in the disability support sector in the country. 

We're offering new NDIS providers an exclusive opportunity to access our Standard Business Plan at a special rate of $950+GST, specifically designed for new business startups. Established NDIS providers looking to expand or refine their operations can benefit from our comprehensive business plan packages. 

Call us and let us help you navigate the path to success with our expertly developed NDIS business plans.

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Small business plans, startup business plans, migration business plans, bank, loan and finance business plans, building and construction business plans, restaurant and café business plans, investor business plans, small business tenders, rfp and proposals, small business grants, call us on 1300 171 534 to find out how we can help your business..

Sample NDIS plans

The summer foundation has developed sample ndis plans to share with people aged under 65 years living in, or at risk of entering, residential aged care (rac) and their families, supporters, guardians or nominees..

This guide includes five sample plans for people in differing circumstances with examples of how the NDIS can support participants to exercise choice and control to lead an ordinary life:

Sample NDIS Plan A:  Working towards leaving RAC to live in the community with appropriate supports from the NDIS

Sample NDIS Plan B:  Supporting a younger person to move out of RAC into specialist disability accommodation (SDA)

Sample NDIS Plan Plan C (Year 1):  Supporting a younger person with disability and complex support needs to live in SDA in the community

Sample NDIS Plan D (Year 2):  This plan shows the following year of supports for a younger person with disability and complex support needs to get an idea of what supports and funding a person might need living in SDA in the community

Sample NDIS Plan E:  Living a more fulfilled life in RAC

It can be overwhelming to think about all the services and supports someone may need in a day, week, month or in 12 month’s time. It can also be difficult to understand how much NDIS funding you need to achieve your goals.

These sample plans are to give you a place to start. We have also included a pre-planning tool to help you to develop your own plan and a planning template so you can keep a record of your planning meeting.

Download a PDF version of the Sample NDIS Plans below:

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‘Outrageously scary’: NDIS participants fear proposed changes will give them less choice and control

Many who use the NDIS disagree with the mandatory registration of disability workers, saying it could block their access to support

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It’s not easy to find disability support workers in regional areas, let alone those with whom one can develop a strong level of trust, but over the past seven years Jarrod Sandell-Hay has managed it.

A participant of the National Disability Insurance Scheme (NDIS), Sandell-Hay lives with his wife and their two dogs on the New South Wales Central Coast. The couple are both wheelchair users.

Sandell-Hay receives about six hours a day of personal care under his NDIS plan. This involves a support worker coming into the family home and assisting him in the inescapably intimate environment of his bedroom and bathroom. As a consequence, it’s very important to Sandell-Hay that he can choose who those workers are.

“We’ve had the same workers for years and years now. They’re all very highly professional, highly trained workers. They know us and the people they support,” he says. “Where I am, it is very hard to find support workers that I can get when I need them, and that are value for money.”

Many of them aren’t NDIS registered. But under proposed new legislation , his support workers would be required to register and to undergo audits, risk assessments, and compliance monitoring and more in order to receive payment with NDIS funds. This makes it highly likely they wouldn’t register at all – which would put them out of reach for Sandell-Hay.

It’s a prospect Sandell-Hay finds deeply unsettling. “I just find it outrageously scary that the government thinks that they have a better idea of who should support me in my most private settings,” he says.

The NDIS minister, Bill Shorten, announced in February a taskforce would look at the more than 150,000 unregistered businesses and individuals – compared to about 16,000 registered providers – who provide support, services and care to NDIS participants but who the government “does not have a clear line of sight on”.

The taskforce, which includes the disability human rights lawyer Natalie Wade and former ACCC chair Allan Fels, says it will consult with the disability community and providers before reporting back to the minister.

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It follows a recommendation in the NDIS review, released in November, to focus more heavily on and to “improve, streamline and harmonise” screening processes for care and support workers. The legislation includes a proposed four-tier registration system for any provider, with increased administrative responsibilities for those who engage in personal care and other supports that are deemed higher risk.

But people with disability and their advocates have expressed palpable fear about the proposals, including in a new report from Every Australian Counts, which surveyed nearly 1,400 people, 71% of whom were NDIS participants and family members. Some 68% of NDIS participants surveyed disagreed or strongly disagreed with the mandatory registration proposal, with many saying it would block their access to support and remove the choice and control that is a foundational principle of the NDIS.

‘My disabilities are nobody’s business’

Cat Walker, a 35-year-old trained in horse rehabilitation who lives in regional South Australia with her partner, says mandatory registration or enrolment would be a “nightmare” for her.

Walker is a member of the NDIS participant reference group . Walker’s disability stems from a combination of autism, attention deficit hyperactive disorder, and Ehlers Danlos syndrome – a condition that affects the connective tissue of the body, resulting in unstable joints and severe pain.

Mandatory registration of support workers would “block access to the supports I need most, inhibit genuine community connections and my investment in that community, and make me extremely unsafe,” Walker says.

In February, Shorten said the move would give the government more oversight over who was providing services to NDIS participants, and rid the system of “opportunists and rent seekers”.

But Walker fears the forced disclosure of her disability to anyone she paid using NDIS funds would increase her vulnerability, given her relatively isolated home.

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“The intimate details of my disabilities are nobody’s business, even if they are largely ‘hidden’ disabilities, yet forced disclosure exposes me to ableist assumptions and speculation and tells the world about my vulnerabilities,” Walker says.

“The more that conversation [about safety] has gone on, it has become very clear to me this is not about visibility of safety and risk, this is about visibility of money.”

There have been more than 220 submissions provided to the taskforce since March and Shorten says public feedback from the more than 1,000 people joining webinars, meetings and roundtable discussions so far has been positive.

“A new regulatory system will mean more workers and providers are willing to sign up and meet the minimum requirements, and will ultimately give participants more choice in the future,” Shorten said in a statement.

“All participants and providers will benefit from the new design, which will ensure the level of regulation matches the risk. We want to see a regulatory system that ensures no one is invisible or forgotten on the NDIS.”

‘Our community is still waiting’

The Greens senator Jordon Steele-John said the minister’s promise to keep disability voices at the centre of reforms had so far fallen short.

In early March, the Western Australian senator criticised the Labor government after reports disability advocates who had been shown proposed changes to the NDIS were forced to sign confidentiality agreements .

“These changes proposed by the Labor government and Bill Shorten are another example of this government’s attitude that they know what is best for disabled better than disabled people themselves,” Steele-John said.

“This legislation will take away choice and control from our community who deserve to be able to work with a support worker they trust and who knows their needs.

“This government campaigned on a promise of genuine co-design, our community is still waiting to see it.”

• National disability insurance scheme
• Inequality reporting
• Australian politics

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