assignment group servicenow table

Learning ServiceNow by Tim Woodruff

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Assigned to and Assignment group

The Assigned to [assigned_to] field is a reference  field type that points to the Users [sys_user] table. This field is generally used to designate a user to work on, or be responsible for the task. By default, this field has a reference qualifier (role=itil) set on its dictionary record that prevents any non-itil user from being assigned to a task. You can override this reference qualifier on tables that extend task though, as the Project Task and Service Order tables do, if you have the relevant plugins installed.

The Assignment group [assignment_group] field serves pretty much the same purpose. The reason for having both, is that a workflow might automatically assign a certain type of task ticket to a group, ...

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Tokyo Now Platform Administration

Configure group types for assignment groups, table of contents.

• Adoption blueprints
• Select your adoption blueprint
• Install applications for an adoption blueprint
• Activate a plugin on a personal developer instance
• Request a plugin
• List of plugins (Tokyo)
• Find components installed with an application
• Add a system property
• Create a system properties module
• Handle HTTP 500 errors
• Query join and complexity size limits
• NTLM authentication
• Proxy servers for SOAP clients
• Bypass the proxy server
• Table extension and classes
• Global default fields
• Tables module
• Delete a custom table
• Delete all records from a table
• Roll back patch upgrades or plugin activations
• Use the Deleted Records module to restore a deleted record
• Use the Delete Recovery module to restore a deleted record
• Use the Script Execution History module to roll back a Scripts-Background execution
• Create a table index
• Create a task
• Assignment lookup rules example
• Assignment rules module
• Condition editor example
• Data lookup rules
• Precedence between data lookup, assignment, and business rules
• Workflow assignments
• Baseline assignment rules example
• Create an assignment rule
• Important Task table fields
• Journal fields
• Create a planned task
• Create a baseline
• Measure time and effort
• Important planned task table fields
• Planned task scripts
• Planned task hierarchy
• Configure rollup for planned task fields
• Reminder table
• Task table modifications
• Tasks workflow
• Activate Time Card Management
• Create a time sheet policy
• Set a time sheet policy as default policy
• Assign a time sheet policy to a user
• Create a rate type
• Create time cards and log time through Time Sheet Portal
• Submit time sheet through Time Sheet Portal
• Log time and submit time sheets of your resources
• Create a time sheet
• Submit a time sheet
• Approve or reject a time sheet
• Copy time cards from a previous time sheet
• Auto-generate time cards
• Submit a time card
• Approve or reject a time card
• Record time worked
• Manage costs
• Domain separation and Time Card
• Tools for driving tasks
• Request many to many task relations
• Plugin manifest
• Define a relationship type
• Define a task relationship allowed from the task relationship type record
• Modify the displayed field
• Mark as Solution button
• Define task relationships with UI actions
• Define a dictionary override
• Dictionary entry form
• Dictionary attributes
• Modify the Glide durations format
• Generate a schema map
• View the schema map
• Reference default many-to-many relationships
• Create a database view
• Add a table to the database view
• Example left join in creating a database view
• Specify a field to return
• Relabel a column
• Specify the number of records to return
• Test the database view
• Create a function field to perform a database function
• Display function results in a database view
• Use disjunctions in complex queries
• Database views in the base system
• Configure the list layout
• Configure list calculations
• Omit record count in a list
• Configure list controls
• Advanced list control with scripts
• Controlling the sort sequence used to display lists
• Configure list editor properties
• Configure list control settings for the list editor
• Example - Restrict a table
• Example - Restrict a field
• Example - Restrict a field with a script
• Example - Restrict a field with a condition
• User preferences for list editing
• Enable or disable personal lists
• Control which roles can personalize lists
• Manage personal lists
• Administer detail rows
• Suppress filters and breadcrumbs with list controls
• Use script includes to suppress filters and breadcrumbs
• Increase the allowed number of breadcrumb entries
• Use list controls in hierarchical lists
• Activate context ranking
• Create a ranking definition
• Apply a new sort order to a list
• Rank stories in a related list
• Action script for list context menus
• Dynamic actions script for list context menus
• onShow script for list context menus
• Using the form designer
• Configuring the form layout
• Administering form personalization
• Administering form annotations
• Configure attachment system properties
• Disable attachments on a table
• Index attachments on a table
• Hide the attachment [view] link
• Configure attachment icons
• Create a UI macro for a formatter
• Create a formatter and add it to a form
• Activity formatter
• Process flow formatter
• Parent breadcrumbs formatter
• Approval summarizer formatter
• Override a formatter with macros
• Limit the number of activity stream entries
• Create a template using the Template form
• Create templates for related task records
• Create a template by saving a form
• Create records based on a template
• Create a module for a template
• Template bar
• Toggle the template bar
• Scripted templates
• Create a UI action
• Override a UI action for an extended table
• UI policies
• Advanced form configuration
• Choice list security
• Values to associate with choice labels for scripting
• Integer values for default choice lists
• Configure state field choice values
• View choice list definitions
• Add the condition count to a condition field
• Update a conditions field to use condition builder v2
• Database field type
• Dictionary entry data types
• Document ID field
• Function field
• Configure TinyMCE to allow deprecated tags
• Configure TinyMCE to allow JavaScript in URLs
• Formatting icons for the HTML field editors
• Extended functions
• Table functions in TinyMCE
• Customize TinyMCE attributes
• Highlight text in TinyMCE
• Insert a line break in the HTML editor
• Add a table to the HTML field
• Embed images in HTML fields
• Link to a website in HTML fields
• Embed videos in HTML fields
• Define video file types for HTML fields
• Disable user access to the image library
• Paste content into the HTML editor
• Image field type
• IP address field type
• Restrict the CODE tag in journal fields
• Validate HTML in journal fields
• Journal field display limits
• Enable the text field character counter
• Name-value pairs field type
• Target threshold colors attribute
• Territories assigned
• Dependent fields
• E.164 phone number field configuration
• Configure a territory phone display rule
• Enable dynamic creation for reference fields
• Configure cascade delete rules
• Define the reference key
• Display a reference field as a choice list
• Select a field as the table display value
• Tree picker lookup
• Reference field icon
• Configure the related incidents icon
• Configure the show workflow icon
• Constrain the assigned to field by role
• Constrain the assignment group field
• The INSTANCEOF operator in reference qualifiers
• Auto-complete for reference fields
• Recent selections
• Configure suggested text for string fields
• Configure suggested text for journal fields
• Supported wiki tags
• Create a Wikitext field
• Extend the functionality of a Wikitext field
• Make a field mandatory
• Change the field label or hint
• Delete a field from a table
• Hide email addresses in a watch list
• Configure order buttons on the watch list slushbucket
• Highlight list fields
• Modify string field length
• Specify a default field value
• Make a field dependent
• Require unique values for a field
• Define field styles
• Add auto-numbering records in a table
• Configure left padding of a system number in a table
• Prevent numbering gaps
• Enforcing unique numbering
• Installed with field normalization
• Enable a field type for normalization or transformation
• Create a raw field
• Run a single data job
• Run multiple data jobs
• Rollback a data job
• Create the normalization record
• Create a normal value
• Create aliases
• Apply aliases
• Create rules
• Coalesce records on a normal value
• Transform a field
• Create a transform definition
• Create a transform variable for a transform definition
• Create a script for a transform definition
• Create a transform category
• Pattern matching
• Domain separation and Field Normalization
• Installed with data policy
• Data policy fields
• Convert a UI policy to a data policy
• Convert a data policy to a UI policy
• Data policy debugging
• Create custom data lookups
• Add a state model and transitions
• Implement process flow and UI actions with a state model
• Installed with State Model
• Locale settings
• Session and reference currency
• Single-currency mode
• Price fields
• Default currency values in forms
• Default currency values in reports
• Default currency values in lists
• Default currency values in import and export
• Default currency values in scripts
• Schedule the rate update job
• Use your own currency-conversion rates
• Control default currency field configuration and use in an instance
• Change default currency decimal places
• Configure default currency fields in audit records
• Configure the currency optimizer
• Updating the Currency Instance record
• Understanding how FX Currency field conversions work
• Life cycle of records containing FX Currency fields
• Dot-walkable Currency Instance fields
• Understanding FX Currency values in lists and reports
• Add conversion rates using a custom rate table
• Configuring FX Currency global settings
• Add an FX Currency field to a table
• Identify the FX Currency field and its display parameters
• Set the reference currency
• Specify the rate table and date source for currency conversions
• Select the rate and target table fields used for filtering
• FX Currency values in import and export
• Define locales
• Activate a language
• Set the default language for an instance
• Set a fallback language
• Configure a language as reading from right to left
• Map languages and regions with the language selector widget
• User specific language
• Languages table
• Translated Name / Field table
• Message table
• Field Label table
• Choices table
• Translated text table
• Debug translations
• Localize price fields
• Set up locations
• System localization properties
• List non-translated items
• Create a new choice record
• Create a new language record
• Translate a client script message
• Translate a field label
• Translate a field value
• Translating text fields
• Translate a related list name
• Import a translation from an Excel spreadsheet
• Translate to an unsupported language
• Translating the knowledge base
• Translating Service Catalog cart labels
• Activate Localization Framework
• Components installed with Localization Framework
• Localization Framework support for Service Catalog items
• Virtual Agent Designer integration with Localization Framework
• Localization Framework support for Natural Language Understanding models
• Localization Framework support for Surveys
• Localization Framework support for Knowledge Base
• Localization Framework support for email notifications
• Localization Framework support for HR Service Delivery
• Create and configure a custom artifact
• Create a processor script
• Processor script functions
• Create a UI action for the custom artifact
• Read script helper functions for LFDocumentContentBuilder
• Create a custom email subflow
• RWS Translation Management System spoke
• Configure RWS TMS in the Localization Framework
• XTM Translation Management System spoke
• Configure XTM TMS in the Localization Framework
• Integrate with a translation management system
• Create a custom translation management system
• Configure the Localization Framework preferences
• Localization Framework Roles
• Workflows in the Localization Framework
• Creating Localization Project
• Adding localization request items to a project
• Request translations for Service Catalog items
• Request adhoc translation for Service Catalog items
• States of localization projects and tasks
• Translation modes
• Fulfill a localization task
• Approve a localization task
• Error messages in the Localization Framework
• Request translations from Insights Dashboard
• Activate Dynamic Translation
• Dynamic Translation properties
• DynamicTranslation API
• Create a credential for the MicrosoftTranslation alias
• Create a connection for the MicrosoftTranslation alias
• Activate the Microsoft translator configuration
• Create a credential for the IBMTranslation alias
• Create a connection for the IBMTranslation alias
• Activate the IBM translator configuration
• Create a Java KeyStore certificate
• Attach a Java KeyStore certificate to Google Cloud Translator Service spoke
• Create a JWT signing key for Google Cloud Translator Service spoke
• Create a JWT provider for Google Cloud Translator Service spoke
• Configure the credential for the GoogleTranslation alias
• Configure the connection attributes for the GoogleTranslation alias
• Access Dynamic Translation spoke actions from the Flow Designer
• Actions in Dynamic Translation spoke
• Language Detection spoke
• Create a translator configuration
• Create a language code mapping
• Migrate to version v3 of a translator configuration
• Limitations in Dynamic Translation
• Enable dynamic translation for a field
• Error messages in Dynamic Translation
• Translate a knowledge article from a translation task
• Dynamic Translation for Agent Chat overview
• Request for domain separation in Dynamic Translation
• Personalize the system date format
• Personalize the system time format
• Configure the date picker for the list editor
• Time worked
• Display resolve time as a duration
• Export date and time formats
• Default schedules
• Create a holiday schedule for multiple regions
• Parent and child schedules
• Schedule fields
• Schedule entry fields
• Schedule for the fifth instance of a week date
• Repeat a monthly schedule
• Invoke the Schedule page and view a calendar
• Schedule calendar
• Domain support and schedules
• Automate generation and distribution of a report
• Automatically generate something from a template
• Automatically run a script of your choosing
• Special cases in job schedules
• View a schedule item
• Event registry
• Register an event
• Escalation intervals and pause conditions
• Create a business calendar
• Create a business calendar group
• Define business calendar entries
• Define business calendar filtering options
• Pair business calendars with packages
• Activate Fiscal Calendar plugin
• Generate a fiscal calendar
• View, modify, and validate fiscal periods
• Set a system time zone
• Change the time zone choice list
• Change a time zone in a scheduled report
• Change a time zone in a scheduled data import
• Define a relative duration
• Use a relative duration
• Metric definitions
• Time configuration SLAs
• Time worked fields
• Create a timeline page
• Customize the timeline page span style
• Timeline sub item
• Display a metric as a timeline
• Make a timeline visible to a selected user
• Range calculator scripts
• Changes in perspective
• Managing spans
• Components installed with Client Transaction Timings
• Timing values
• Predictive Intelligence for Contextual Search
• Features of Search administration
• Exploring Search Suggestions
• Schedule the Build Search Suggestions script
• Schedule suggestion pruning
• Set maximum age for searches used in suggestion generation
• Test regular expression patterns in Search Suggestion Exclusion List Rule entries
• Analyze search relevancy
• Use the GraphQL REST API to view suggestions created from external user searches
• Search Suggestions tables
• Domain separation and Search Suggestions
• Search signal tables
• Features of Zing text indexing and search engine
• Global search displays a page of matching results
• Default display fields for global search tables
• Search settings filter and group global search results by table
• Global search displays exact matching records
• Global search displays your most recent search queries and results in Next Experience UI
• Configure parallel processing of search groups
• Revert to the legacy global search UI
• Set the preview limit for global or workspace search in Next Experience UI
• Hide per-table search result counts in Next Experience UI
• Add a workspace application to the Unified Navigation search context menu
• Update a type-ahead suggestion
• Configure "Did you mean?" suggestions
• List search finds records from the current table
• Boolean operators allow conditional search results
• Quotation marks allow exact phrase searches
• Wildcard characters allow searching for patterns and variations
• Enable or disable the Zing junk filter
• Zing generates search results in four phases
• Zing filters search results with access controls
• Score search terms by inverse document frequency (IDF)
• Set the relative weight of a field
• Zing indexes punctuation as part of some words
• Zing indexes some HTML elements
• Configure a table for indexing and searching
• Configure a text index group to search across multiple tables
• Zing index and search dictionary attributes
• Reindex a table without impacting text search results
• Regenerate the text index for a single record
• Remove an index
• Remove an index for a specific field
• Remove the text index for a child table
• Change the query mode of an indexed table
• Text indexing statistics and status
• Configure tables to use the Japanese tokenizer
• Configure a global stop word
• Configure a table-specific stop word
• Enable automatic stop words for a table
• Disable a stop word in Zing
• Zing matches derived words with stemming
• Enable search synonyms
• Create synonym dictionaries
• Select synonym dictionaries for a table
• Disable synonyms for a table
• Debug synonym searches
• Enable and disable Search Suggestions in Zing
• Set the maximum number of suggestions Zing displays
• Installed with Zing
• Exploring AI Search
• Assign roles to AI Search administrators and users
• Create an indexed source
• Indexed source retention policies and filter conditions
• Indexed source attributes
• Field settings
• Perform a full table index or reindex for a single indexed source
• Perform a full table index or reindex for multiple indexed sources
• Create a search source
• Preview matching records for a search source
• Create a search profile
• Link a search source to a search profile
• Publish a search profile
• Create a synonym dictionary linked to a search profile
• Create synonyms
• Clone a synonym dictionary
• Link a synonym dictionary to a search profile
• Unlink a synonym dictionary from a search profile
• Delete a synonym dictionary
• Create a stop word dictionary linked to a search profile
• Create stop words
• Clone a stop word dictionary
• Link a stop word dictionary to a search profile
• Unlink a stop word dictionary from a search profile
• Delete a stop word dictionary
• Modify settings for a typo handling dictionary
• Exclude a term from a typo handling dictionary
• Default Genius Result configurations
• Activate Q&A Genius Results
• Activate People Genius Results
• Link a Genius Result configuration to a search profile
• Set the evaluation order for Genius Result configurations in a search profile
• Create a Genius Result configuration
• Link an NLU model and intents to a Genius Result configuration
• Create a result improvement rule
• Boost search results using a result improvement rule
• Block search results and Genius Results using a result improvement rule
• Promote search results using a result improvement rule
• Create a search application configuration for AI Search
• Create a facet in an AI Search application configuration
• Configure navigation tabs in an AI Search application configuration
• Auto-complete suggestions in AI Search applications
• Using search scripted post-processors in AI Search application configurations
• Search result sort options in AI Search application configurations
• Enabling and configuring AI Search in Now Platform applications
• Enable automatic domain updates for a referenced table
• Request the External Content for AI Search plugin
• Create an external content schema table
• Defining access permissions for external documents
• Mapping external users and groups to Now Platform users
• Components installed with External Content for AI Search
• Configure AI Search Assist for a record producer
• AI Search Assist admin role
• AI Search Assist properties
• Domain separation and AI Search Assist
• Using AI Search
• Lemma and Unicode normalization
• Internationalization support for AI Search
• Machine learning relevancy in AI Search
• Content security in AI Search
• Encrypted fields in AI Search
• View AI Search ingestion log messages
• View all AI Search log messages
• Review ingestion history for an indexed source
• Enable session debugging for AI Search
• Diagnose search result access issues using the Search Preview UI
• Debug search source and content security filters
• Debug external content security filters for a Now Platform user
• Review record counts for indexed sources
• Plugins installed with AI Search
• Components installed with AI Search
• AI Search system properties
• Now Platform tables excluded from AI Search indexing
• Variable types supported by AI Search indexing
• AI Search index fields
• AI Search External Search User Mapping Table Data Source Relationship form
• AI Search Genius Result Configuration form
• AI Search Genius Result Configuration NLU Model Mapping form
• AI Search Results Improvement Rule form
• Child Table form
• Dictionary and AI Search Dictionary forms
• Dictionary Term form
• Field Setting form
• Indexed Source form
• Indexed Source Attribute form
• Indexed Source History form
• Navigation Tab form
• Record Producer Configuration form
• Rule - Action Mapping form
• Search Application Configuration form
• Search Profile form
• Search Profile - Dictionary Mapping form
• Search Profile - Genius Result Mapping form
• Search Profile - Search Source Mapping form
• Search Scripted Post-processors form
• Search Source form
• Sort Option form
• Suggestion Reader Group form
• Activate the Performance Analytics and Reporting Solution for Advanced AI Search Management Tools
• AI Search Profile dashboard
• AI Search dashboard
• Create a cross-scope access privilege for the AI Search dashboards
• Customize the banner logo for the AI Search Analytics dashboard
• Configure Service Portal to send analytics data
• Search Preview UI for AI Search
• Advanced AI Search Management Tools reference
• Install AI Search for Next Experience
• Verify that your instance meets the prerequisites for AI Search for Next Experience
• Migrate Zing search application configurations to AI Search
• Enable AI Search for Next Experience
• Add a new Unified Navigation workspace search configuration to AI Search for Next Experience
• Revert to Zing as the Unified Navigation search engine
• Repair AI Search for Next Experience after activating a new Now Platform language
• Enable search-based auto-complete suggestions in AI Search for Next Experience
• Using AI Search for Next Experience
• AI Search for Next Experience reference
• Components installed with Contextual Search
• Contextual search concepts
• Contextual search components diagram
• Contextual search properties
• Define a search context
• Configure table for a contextual search
• Create a filter configuration using mapping
• Create a filter configuration using scripts
• Configure search resource context properties
• Set a search context as default
• Set the default source for search context
• View a searcher
• Show the related search box in a form
• Add multiple search fields for contextual search
• Add additional resources to the source selector of a form
• Edit search resource display field record
• Specify fields for the Cxs_popup view
• Modify or disable search actions available for contextual search
• Enable viewing of search results for the current and another selected user
• Define contextual search for record producer
• Provide knowledge in incident email notification
• Edit an email notification for the search results
• Specify field for attached Knowledge article links
• Run a report on contextual search usage
• Domain separation and Contextual Search
• Intelligent Search for CMDB
• Event states
• The incident events business rule
• Sample scripts from the change events business rule
• Script actions
• Global events
• Create an event
• Reprocess an event
• Pass event parameters from a workflow to a notification
• Unique record identifier (sys_id)
• Create an archive rule
• Create a destroy rule
• Archive rule and destroy rule properties
• Manage archived data
• Data archive table size limits
• Data migration process for archiving table data from non-reference fields to reference fields
• Export limits
• Form export
• Determining which list fields are exported
• Use a URL query to filter a list result
• Query parameters for display value and header
• Export Set fields for display value and header
• System properties for display value and header
• Field types affected by export controls
• Default values for column headers and column values
• Exporting currency fields to Excel
• Call URL export programmatically
• Break up a large export
• Enable export debug logging
• Import an XML file
• Create an export set from a list
• Create an export definition
• Export set supported file types
• Schedule an export
• Cancel an export set
• Export Set properties
• Import sets key concepts
• Concurrent imports
• Processing custom CSV files
• Importing JSON files
• FTP data source extended properties
• JDBC type data source
• LDAP type data source
• Data Stream (Integration Hub) data source
• Custom (Load by Script) type data source
• Create a File type data source
• Create a JDBC type data source
• Create an LDAP type data source
• Create an OIDC type data source
• Define action properties
• Create a Data Stream (Integration Hub) type data source
• Create a Custom (Load by Script) type data source
• Data source fields
• Transformation script variables
• Map with explicit transform map scripts
• Map with transformation event scripts
• Create a robust import set transformer
• Robust import set transformer properties
• Create robust transform definitions
• Temporary entity model
• Define ETL entities
• Define ETL entity mappings
• Create ETL entity field definitions
• Define Robust Transform Engine operations
• Import run details
• Updating records using coalesce
• Standard import set tables
• Import sets maximum row size
• Create a transform map
• Mapping options
• Create a field map
• Field map script variables
• Run an import
• Importing date/time values
• Review the import set
• Viewing the import log
• Import run history
• Scheduled data import scripting options
• Monitor scheduled data import executions
• Monitor concurrent import sets
• Monitor concurrent import set jobs
• Posting a CSV file - Perl and Java examples
• Delete import sets
• Delete import set tables
• Import sets properties
• Creating an import set web service
• Web service import set mode
• Inserting multiple records using insertMultiple
• Web service import sets security requirements
• Download an import template
• Add a record in the template
• Update a record in the template
• Import a record from the template
• Show reference fields as lists in Excel templates
• Easy import template validation
• Easy import properties
• Troubleshoot import set performance
• XML records from lists
• Create an XML data source to another instance
• Add onBefore scripts to the transform map
• Retrieving data from a CSV formatted file
• Create a clone target
• Exclude a table from cloning
• Data preservation on cloning target instances
• Clone profiles for clone requests
• Cancel a clone
• Schedule cloning
• Modify cloning schedules
• View clone status
• View clone history
• Roll back a clone
• Post-clone cleanup scripts
• Activate database rotation
• Activate table cleanup
• Mark records for deletion
• Preview affected records for deletion
• Schedule or execute a job to delete records
• Rollback a delete job
• Mark records for updating
• Schedule or execute a job to update records
• Rollback an update job
• Domain separation and Data Management
• Set up Google Maps API
• Activate a supported Microsoft SCCM plugin
• SCCM data import process and source tables
• Configure the SCCM integration and schedule an import
• Activate SCCM Asset Intelligence scheduled imports
• Upgrade the SCCM integration version
• Migrate the Verizon eBonding Integration to a Production System
• Request Google custom search integration
• Legacy Import set data for Altiris
• Legacy: Web services import set tables for Altiris
• Computer Telephony Integration
• Integrating ServiceNow with your Intranet
• Direct JDBC Probe
• JDBC Probes via Data Source
• Select * JDBC Probe short cut
• Using the Work Element
• Build a search provider for your instance
• Syslog probe
• Domain separation in third-party application and data source integration
• Deactivate the validation script during user creation
• User self-registration
• User preferences
• Create a user group
• Hide groups
• Special administrative roles
• Read-only role
• Create a role
• Add a role to an existing role
• Assign a role to a group
• Assign a role to a user
• Define role delegators and delegate roles
• Prevent a role from being delegated
• User administration system properties
• Audit user roles
• Security jump start - ACL rules
• Impersonate a user
• Manage user sessions
• Non-interactive sessions
• Add a new company
• Add a department
• Application Usage Overview dashboard
• ServiceNow Store Usage Overview dashboard
• Implementing Normalization Data Services using guided setup
• Normalized Company Names table
• Normalized Mappings table
• Normalization Properties
• Change a normalized company name
• Define a metric
• Sample field value duration script
• Metric instance
• Response time on forms
• Network response times
• Browser settings and performance
• Slow mutex locks record detail
• Slow events log record detail
• Slow scripts log record detail
• Slow interactions log record detail
• Slow transactions log record detail
• Use a slow query log
• Generate an index suggestion for a slow query
• Review index suggestions for slow queries
• Export an index suggestion to a non-production instance
• Schedule an index suggestion for creation
• Test index performance
• Schedule an index to be dropped
• Create a transaction call chain register
• Review a transaction call chain
• View and kill active transaction
• Canceled-transaction logging to a table
• Import set performance
• Thread performance monitoring
• ServiceNow Performance dashboards
• Asynchronous Message Bus (AMB)
• Instance View
• MySQL Global Status
• ServiceNow Servlet
• Slow Pattern
• Application Insights overview graphs and metrics
• Application Insights detail graphs and metrics
• Monitoring users and transaction performance through Application Insights
• Monitoring semaphore queue efficiency through Application Insights
• Monitoring database performance through Application Insights
• Monitoring event queue efficiency through Application Insights
• Monitoring MID server performance through Application Insights
• Troubleshoot a slow pattern
• Troubleshoot a scheduled job through Application Insights
• Application Insights p1 prediction model
• Configure Application Insights thresholds
• Configure Application Insights threshold triggers
• Components installed with Application Insights
• Application Insights properties
• Apply table rotation
• View a table hierarchy and the extension model
• Add a module to test connection speed
• Add variable information to the cancellation message
• Enable transaction quota debugging
• Configure a transaction quota rule
• Example system log messages
• Modify the transaction cancellation page
• Application-quota property
• Configure an application-quota rule
• Use table extension
• Create an operational toggle
• Create an operational toggle level to define thresholds
• Create run level toggle mapping
• Resolve a skipped update and set a resolution status
• Skipped Changes Reviewed related list
• Revert a customization
• Changes Applied related list
• Claim Outcomes to Review related list
• Upgrade Details related list
• Upgrade Monitor overview
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• User Administration

Use the Type field to define categories of groups. Once defined, you can use these categories to filter assignment groups based on the group type using a reference qualifier.

For example, when selecting an assignment group from the Incident form, Type can be used to filter groups based on whether they are typically involved in the Incident management process. Groups such as Network or Help Desk are displayed as they are typically involved. Groups such as HR or New York are omitted.

The following items are provided in the base system.

• The types catalog , itil , and survey .
• The reference qualifier on [task.assignment_group] filters on [Type] [equals] [null] .
• A reference qualifier named GetGroupFilter is available to filter for group types using Create a dynamic filter option .

Add a new group type

You can add additional group types to filter assignment groups for tasks.

Before you begin

About this task

You may need to configure the form to display the Type field.

• Navigate to All > User Administration > Groups .
• Select a group record.
• Click the lock icon beside Type .
• Click the lookup icon beside the selection field. The Group Types dialog opens.
• Click New .
• Enter the group type name and description. For example, to define a type for a group as incident and problem , enter: incident,problem . Click Submit .
• (Optional) Add additional group types if needed.
• Click Update .

Assign a group type

You can assign group types to filter assignment groups for tasks.

• Navigate to All > User Administration > Groups and select the desired group.
• Click the lookup icon beside the selection field and select one or more group types. Note: Because the default behavior of task.assignment_group is to filter out groups with group types defined, adding a type to a group filters it out of the Assignment Group field on tasks. To change the behavior, set up the reference qualifier.

Advanced Reference Qualifier Using a Script Include

R eference qualifiers are a powerful tool that every ServiceNow administrator and consultant should have in their tool belt. They allow you to dynamically filter the available options from a reference field. The ServiceNow wiki has some good documentation on this topic so I won’t re-hash that here. What I do want to address is the topic of Advanced Reference Qualifiers…specifically how to leverage a Script Include instead of a global Business Rule to run your qualifier script.

Up until recently, the only way to get Advanced Reference Qualifiers to work was to create a global business rule to run the qualifier script. This works great, but it results in a global script that gets loaded all the time when it really isn’t necessary. While this isn’t something that causes any real problems in practice, it could cause performance issues if used to the extreme. The best practice guidance for advanced reference qualifiers should be to use a Script Include rather than a global Business Rule to run the qualifier script. Using a Script Include means that the script only gets loaded and used when you actually need to use it! In this article I’ll show you how this can be done using a common example of filtering the ‘Assignment group’ to display only groups for the ‘Assigned to’ value.

The first piece is the ‘Reference qual’ field value on the dictionary entry of the reference field (Assignment group in this case). The ‘javascript:’ prefix is the same, but you need to reference your Script Include function instead of the business rule function. In this case, I’m using a Script Include named ‘u_backfillAssignmentGroup’. Since these scripts can potentially interfere with each other, it’s best to prefix any of your custom scripts with ‘u_’ or something similar in order to distinguish them from any that ServiceNow may introduce in the future.

The other piece is obviously the Script Include. Since Script Includes now allow you to use On-Demand functions, your script is identical to the one you would use in a global business rule.

Mark Stanger

Date Posted:

June 21, 2011

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20 Comments

Script Includes can be a single function, too. That would reduce the complexity of this a bit. Tom Dilatush’s blog speaks to it. I use “on-demand” functions all the time for Advanced Reference Qualifiers.

http://community.service-now.com/blog/slightlyloo …

You’re right, that’s much easier! I’ve updated the article above accordingly.

Is it possible that i can dynimically change reference table on a field based on value in the another field? for example, if a table has two columns – A and B. A is of type string. B is of type reference. Can I change reference table on B based on value in A?

You would need to use a completely separate field to do that.

can you use script include in clientscripts?

Yes, there is a checkbox that enables client callable..

found it in the wiki,

Is there a way to use the same script include for client side and server side calls?

I had to make 2 different script inludes to cater each.

I am using a Script Include as a reference qualifier, but it is behaving rather strangely. When I click the magnifying glass, I get the filtered results, if I type ** in the reference field, I get the filtered results, but when I try to type in the value of what I want Firebug reports an error saying “response.responseXML is null”. The reference field filters Business Services related to the company of the caller, I created a m2m table with a related list on both Company as well as Business Services. Any idea why this is happening?

When adding the Tree Picker, is there a way when user pick a member of the group it would be able to populate the Assigned To and Assignment Group in one pick?

No way to do that currently.

Is it possible to put an condition in the attribute field? if the assign_to field is not empty then tree_picker=false.

I don’t believe so.

Can this be used on a Service Catalog variable?

made this a little bit more versatile. you can use it on Service Catalog variables as well. You can call it from any reference field’s advanced qualifier, as you can specify the reference field targettable

Tested it out and works…

Now reviewing setting the default value of the reference field to the first retrieved record, on change of the filtervaluefield

Any feedback is welcome ;-) (as I’m quite rusty in my scripting, and a newbie in Snow)

Thanks for the contribution! Please keep us up-to-date on any modifications or improvements you make.

Hey Mark, thanks for the article I’m trying to do this exact thing – create a Script Includes to use as a reference qualifier and I’m having issues, can you help?

Here is what I have so far:

But I’m still getting the following errors: WARNING at line 9: Missing semicolon.

ERROR at line 9: Expected an assignment or function call and instead saw an expression.

I’m assuming that after I get this script correct I’d just need to create a dynamic or advance reference qualifier on my assignment group field (ie javascript: u_INC_FilterAssignmentOnDisableTrigger)…… am I right?

Hey April. These types of questions are probably better suited to the ServiceNow community site. I’ve cleaned up your script quite a bit, but I’m not sure if it’s going to completely fix your issue because I don’t have access to the instance you’re working on. This script should eliminate the errors you’re seeing (and solve several other issues I noticed). If you have further questions please ask on the ServiceNow community site.

Hi I have a problem: I call a Script Include in the assignmnent_group field of the incidents… but unfortunately I found the same call also in the assignmnent_group of Changes and Problems. How can I fix this problem?

You must create a dictionary entry override for the incident table. In order to do that you need to do the following: Configure the dictionary of assignment_group Go to the Dictionary Overrides related list Click new and specify the table you want to override, in your case the Incident. Check the Override reference qualifier and populate the Reference qualifier field with your script include. Save the record.

Comments are closed.

Randall King says:

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‎12-12-2022 12:39 PM

Solved! Go to Solution.

‎12-12-2022 12:42 PM

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